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Trending Now

West Coast Dental of Torrance

West Coast Dental of Torrance

(3.6) 740 reviews
https://www.westcoastdental.com/locations/torrance-sepulveda-boulevard/

1730 Sepulveda Blvd Ste 1, Torrance, California, 90501

WCDCustomerService@westcoastdental.com

310-325-8888

QUICK MESSAGE

West Coast Dental & Orthodontics of Torrance (Sepulveda Blvd): Complete Family Dental Care You Can Count On

At West Coast Dental of Torrance on Sepulveda Boulevard, we bring together advanced dentistry, personalized attention, and a welcoming environment—so every visit feels comfortable and convenient. Whether your child is due for their first dental checkup or you’re planning a complete smile makeover, our dedicated team is here to serve your whole family in one location.

Full-Service Dental & Orthodontic Solutions in Torrance
Our experienced dental professionals offer a comprehensive range of treatments designed to keep your smile healthy and confident—at every stage of life:

Preventive Dentistry for Long-Term Oral Health
Protect your smile with routine exams, low-radiation digital X-rays, cleanings, fluoride treatments, and sealants that help prevent cavities and gum disease.

Cosmetic Dentistry to Enhance Your Smile
Transform your smile with custom cosmetic solutions like professional teeth whitening, porcelain veneers, and full smile makeovers designed just for you.

Restorative Dentistry That Rebuilds Function
Whether you need a filling, crown, bridge, denture, or dental implant, we provide natural-looking, long-lasting solutions to restore comfort and confidence.

Braces & Clear Aligners for All Ages
Straighten your teeth with options that suit your lifestyle—Invisalign®, Clarity Aligners, or traditional braces—for kids, teens, and adults.

Gentle Pediatric Dental Care
We offer compassionate, kid-friendly dentistry to help young patients feel at ease while building positive habits for lifelong oral health.

Oral Surgery & Root Canal Treatment
From wisdom tooth removal to root canals, our in-house experts provide advanced procedures using the latest techniques—for a smoother, more comfortable experience.

Emergency & Sedation Dentistry When You Need It Most
Experiencing pain or a dental emergency? We offer same-day appointments and a range of sedation options to help you stay calm and comfortable.

Easy Insurance & Payment Options
We accept most PPO and HMO dental plans, including Denti-Cal, and offer flexible financing through CareCredit. Our front desk team is here to help you understand your options and make care affordable.

Proudly Serving the Torrance Community
At West Coast Dental of Torrance – Sepulveda Boulevard, we treat every patient like family. With modern technology, skilled providers, and a commitment to quality care, we’re here to help you achieve your best smile—one visit at a time.

Schedule Your Visit Today
Call us or book online to experience modern, affordable dental care—right here in Torrance.

Elisa Herrera

Elisa Herrera

10 Jul 2025

Do not recommend. This is the second time I have gone to this office and wasted my time. I was supposed to get my wisdom tooth pulled but wasn’t able to do. Something a quick peak at an X-ray would have shown and now I go in for a cleaning and waited over and hour before I just decided to walk out. I work in the dental industry as well and know how an office is supposed to be run and it’s clear they have no idea. It’s obvious they do not value their patients or their time.

Heather Storm

Heather Storm

13 Jun 2025

I am telling you--do not go here. They charged me double then refused to refund the full amount and continue to lie about it. Every negative reviews here is spot on. Unbelievable crooks. I encourage you all to file complaints w/ CA Dental Board.

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Thank you for sharing your feedback. We take billing concerns very seriously and will review this matter internally to ensure our practices meet the highest standards. We regret that your experience did not meet expectations and appreciate your input as it helps us improve. - West Coast Dental

West Coast Dental of Torrance
Todd Lawrence

Todd Lawrence

07 Jun 2025

Warning do not go here for any dental work. I had a post put in by an oral surgeon who does not make implants. I came here and was told since they do not make implants for the type of post I had surgically implanted and that they wanted to remove the implant and put one of theirs in. This is crazy I got up and just about ran out of that office. If your mechanic tried to do that with your car you would call that fraud. But the fact that this “doctor “ wanted to do this to me is incredibly dangerous. Apparently the oath of do no wrong does not apply to this dentist. It’s one this to provide poor service but to suggest an unnecessary surgery is criminal

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Hi Todd, We’re sorry to hear about your experience and understand your concerns. Patient safety and trust are extremely important to us, and we take feedback like yours seriously. Our goal is always to provide care that is appropriate and in the best interest of each patient. Thank you for sharing your perspective. Sincerely, West Coast Dental

West Coast Dental of Torrance
Seo C

Seo C

29 May 2025

I been going here for many years, and for every appointment I visited, wait times were always long (approx 3 hours each visit), so I thought that was the norm. But it took me to realized after many years it wasn't. (my new dentist have me check-in and out within an hour...) The last straw I had was when I waited for over 2 hours and half, and I still haven't seen the doctor or get my teeth checked when visiting this dental clinic. After they finally called me in, took my x-ray and sat me down, literally neglected for another hour, I just left. Because If I had wait any longer, it would of been another hour+ wait or process. Goodbye, West Coast Dental of Torrance, and hope this place would stop overbooking with just one doctor on the clock... The extra star is for the friendly staff and dental assistants.

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Dear Seo, Thank you for your loyalty over the years and for sharing your experience. We sincerely apologize for the excessive wait times you’ve encountered, as this is not the standard of care we aim to provide. We understand how frustrating delays can be, and we’re actively working to improve scheduling and patient flow to better serve everyone. We appreciate your kind words about our staff and dental assistants, and thank you for your honest feedback. Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Anna Orosco

Anna Orosco

24 May 2025

MONEY HUNGRY. Horrible. Dr. Audi is a joke. She kept dropping her tools on my chest, as if the tray wasnt right next to her. She hooked my tongue with her sharp tools cus she was distracted by something then pulled it out and said sorry Not once, but twice she hooked me. After that she handed ME the suction tool and told me to follow her where she goes in my mouth, then proceed to give me a treatment plan of 9k. Then grabbed the water tool that sprays and ended up soaking the front collar of my shirt. Please if you have medi cal find another place. Also the front desk is a joke. I witnessed them place a customer on speaker so everyone can hear. After they hung up they talked so much crap saying he should go to Mexico and get the job done if he's gunna complain, but he was just trying to get info. Sad these are the People in health care. Do better little girls. Act like professional women.

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Hi Anna, Thank you for sharing your experience. We are very sorry to hear about the discomfort and frustration you encountered during your visit. This is not the standard of care or professionalism we expect from our team. Your feedback has been shared with management for review to ensure we address these issues appropriately and improve our patient care and office environment. We appreciate you bringing this to our attention. Sincerely, West Coast Dental

West Coast Dental of Torrance
Ollie Lagarde

Ollie Lagarde

17 May 2025

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Dear Ollie, thanks so much for writing.  Our team takes a lot of pride in its work, and it saddens us to know that we have failed to meet your expectations. We apologize for any inconvenience that you have experienced during your visit. The more we know, the more improvements we can make, and we hope you'll decide to give us another chance in the future. - West Coast Dental

West Coast Dental of Torrance
Yajaira Perez

Yajaira Perez

03 May 2025

West Coast Dental has treated me right and have wonderful people that make you feel you're getting what you need great pricing and taking care of my problem makes me have a new change in my life thank you guys.I enjoy coming to my visits and getting my procedures taken care off.I would recommend ?

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Thank you for your feedback! We're happy to hear that our team provided the care you needed and that you're satisfied with our services.

West Coast Dental of Torrance
Amalia Dominguez

Amalia Dominguez

26 Apr 2025

They are very experience and answer all your questions. Definitely they care.

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We are so glad to hear you felt cared for in our office! We hope to continue providing only the very best dental services to you for all of the future years to come. We look forward to seeing you again soon!

West Coast Dental of Torrance
Alyssa Wright

Alyssa Wright

22 Apr 2025

Don’t go here if you want to be treated with respect or let’s face it, treated in general. My daughter had an appointment last month, they called me to reschedule because the children’s specialist was gonna be a no-show. Fine, we can reschedule. They rescheduled me for today at 8am- the office does not open till 9 officially but the specialist begins taking appointments at 7am they assured me. I am pregnant and on bed rest so my husband took my daughter this morning. They get there at 7:50 and nobody is in the office. I call the customer service number and they can’t get a hold of the front desk (because they’re not in) but say that the 7am appts were never checked in either. My daughter is in pain from the crowns this place installed and needs to be seen today so customer service tells me she can be seen at 9 and that if the specialist does not show up, the general dentist will take care of her and do her review and cleaning. Anyway, the receptionist gets there at 8:50 and looks annoyed at my husband for coming in before 9 so he tells her they had an 8am appt, there are notes on her chart from when I called. She says the specialist is not in and asked if he would like to reschedule for next month. I speak to her myself on the phone and she has an attitude with me as well- I let her know this WAS the reschedule appt as the children’s specialist canceled on her last time and my daughter is in pain and needs her care today like her appt was scheduled for. She says she’s not sure if my insurance covers a regular dentist seeing her since the specialist isn’t in, even though she was scheduled for the specialist and it’s their screw up yet again. She says she will check what they can do once the dentist is in. It’s after 9:20 and the general dentist still hasn’t shown up, my husband and daughter are still waiting with a room full of people. He is missing work And she is missing school and not to mention IN PAIN and we still don’t even know if they’ll see her. They also just asked for her insurance info AGAIN even though I sent it to them when they rescheduled her last month and they confirmed receipt. This is hands down the worst experience we’ve had with any company ever and I will be filing a complaint with the BBB if something does not change.

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Thank you for bringing this to our attention. Alyssa, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences.  We have passed along your experience to the Office Manager for further review. - West Coast Dental

West Coast Dental of Torrance
Shayla Perez

Shayla Perez

21 Apr 2025

Didn't listen to my step dad when he said he was in pain during a procedure and continued with the same velocity. When I got my wisdom teeth removed here I told them I could feel pain. They told me it was just tugging as if I could not tell the difference between pain and tugging. I insisted several more times that it was painful and they (begrudgingly) gave me multiple injections in addiction to the few they gave me beforehand. After the procedure I was vomiting from all the anesthetic with a horrible migraine. No tooth pain though. Hooray?

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Thank you for sharing your feedback, Shayla. We sincerely apologize for the discomfort you experienced during your procedure. Our goal is always to ensure our patients are comfortable and receive the best care possible. We regret that we did not meet your expectations in this instance. Your concerns have been shared with our team, and we are reviewing our protocols to improve communication and patient comfort in the future. We appreciate your feedback and wish you the best in your ongoing care. - West Coast Dental

West Coast Dental of Torrance
aguamexico

aguamexico

07 Apr 2025

The office staff is great at the West Coast located on Sepulveda Blvd. Just make sure they don't forget you are waiting and have an appointment after you sign in. My biggest complaint is with the doctor who gave me a laundry list of things that she said "needed" to be done to my teeth. After a second opinion from a trusted dentist, I discovered none of these supposed "necessary" things with the exception of fixing a chipped tooth. Thanks West Coast for showing your true colors. Never going back.

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Thank you for your feedback. While we're glad to hear you had a positive experience with our front office staff, we're sorry to learn that the overall visit did not meet your expectations. We understand how important transparency and trust are when it comes to treatment recommendations, and we regret any confusion or concern this may have caused. Your comments have been noted and will be shared with our team as part of our commitment to improving patient care and communication. - West Coast Dental

West Coast Dental of Torrance
Susana Valdivia

Susana Valdivia

01 Mar 2025

West Coast Dental is a great dental office. They are friendly and make you feel very comfortable. Clean and professional. Would definitely recommend.

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Thank you for your kind words! We're happy to hear that you found our office friendly, comfortable, and professional at West Coast Dental of Torrance. We appreciate your recommendation!

West Coast Dental of Torrance
Patrick Tierney

Patrick Tierney

01 Feb 2025

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Jonathan Zuñiga

Jonathan Zuñiga

20 Dec 2024

Iris was very helpful and so nice ? thank you for that one...

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Thank you for your kind words! We're happy to hear that Iris provided you with helpful and nice service at West Coast Dental of Torrance. We look forward to seeing you again!

West Coast Dental of Torrance
Royce Balderian

Royce Balderian

26 Nov 2024

Stuck here for 2 hours. Also overhead other customers stating that in their previous visits they had to wait 2-3 hours to be seen. Avoid this place like the plague if you value your time.

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.

West Coast Dental of Torrance
Moira Valera

Moira Valera

16 Nov 2024

They are fantastic & they cleaned my teeth very well. The professional dentist are such gems :)

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Thank you for your kind words! We're delighted to hear that our team provided you with a fantastic experience and thorough cleaning. We look forward to seeing you again!

West Coast Dental of Torrance
steven rosales

steven rosales

23 Oct 2024

Dr. Audi was very efficient . Thank you to the PPC Iris helping me with the 6 months no interest .

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Thank you for taking the time to share your experience. We're delighted to hear that our team was able to provide you with the exceptional care your smile deserves. We look forward to welcoming you back to our office soon!

West Coast Dental of Torrance
Veronica Gutierrez

Veronica Gutierrez

17 Oct 2024

Waste of time going there for getting X-rays done. Seems to me they just wanted to make money off me! Definitely not going back. The worst

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com detailing your experience along with your contact information. We look forward to hearing from you soon.

West Coast Dental of Torrance
Omar Khalil

Omar Khalil

05 Oct 2024

First time I was here I had a great experience. However I thought it was weird that they encouraged me too much to leave a good review online. They even gave me a business card with instructions for leaving a review. I wanted to leave a good review but it felt too weird cause of how they asked. Well apparently they will service some clients well on accident and then ask those clients to leave good reviews online. I know this because on my second visit it was a nightmare. Why schedule an appointment when they make you wait 3 1/2 hours. If I knew I was going to wait this long I would have not come. And on my second visit they kept saying I needed so many procedures. Sad to see corporations tapping into the health industry like this. I know this because my dentist buddy who has his own practice said my teeth are fine.

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.

West Coast Dental of Torrance
M Pizzi

M Pizzi

02 Oct 2024

The worst dental experience I have ever had. I made an appointment for a standard cleaning at 9am, and I did not get called in until 10:30am. They took X-rays and brought me into another room. The insurance lady came over and told me the Doctor recommends getting a deep clean and liquid antibiotics, and it would cost me $1200. I let her know I would just like to proceed with my standard cleaning as my insurance covers this. She responded by saying "the doctor can't clean your teeth until you pay for the deep clean and antibiotics." I asked why, and she said the doctor needs to protect themselves as my teeth can get infected unless I pay for a deep clean. I then asked her if I could have the doctor just do a short floss and polish. She responded "why would the dentist floss your teeth, I just told you they are not going to work on you." I responded maybe they would clean my teeth since that is what dentists do and that's what my appointment was for, and told her I would no longer speak to her, and asked for the Doctor. She said the doctor was with another patient and I would have to wait. The doctor finally came over and gave me a 5 minute cleaning. The only bright spot was the hygienist. I don't understand how the woman who tells you the cost still has a job..... She is losing this business customers for sure.

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.

West Coast Dental of Torrance
Roselle Tinoco-Macabuag

Roselle Tinoco-Macabuag

01 Oct 2024

Shorten the length of time for any visit. I spent more than 3 hours (exactly 3 1/2 hours) when I went for annual exam. This was my 2nd time visiting that location, the first one being last year. One of the personnel, who was explaining to me about the insurance, said that they were understaffed. I would have understood the situation, but my 1st visit (2hrs) was similar to the 2nd one I had recently… the waiting took so loooong. I didn’t even have any procedure nor cleaning done, it was only an exam. (Waited 45mins at the lobby. 15mins for Xray. They sat me down at the dentist chair, waiting for 1 1/2 hours. Examined by dentist 20-30mins. Waited again 20-30mins before I finally spoke to someone at billing) The staff was nice. But it would not rectify the distressing experience of waiting for that long… 3 1/2 hours! Going to the dentist already is an anxiety-laden trip, for most people. Typical visit time should be, 1-2 hours….. 2 1/2 hrs still bearable. But when it becomes 3 hours and more, that’s horrible!

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Thank you for taking the time to share your feedback. We are happy to hear our staff could provide you with the care your smile deserves but we are sorry to hear your experience in our office was less than exceptional due to longer than anticipated wait time. We are actively working on methods to improve communication with our patients to minimize these occurrences. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.

West Coast Dental of Torrance
priscilla Martin

priscilla Martin

28 Sep 2024

*** don’t do it*** Horrible service !! It’s taken them since June to get my daughters fills done! We are now in the end of September. Really ? This is crazy. They move appointments without even calling. Cancel appointments morning of. And on top of that the lady’s in the office are rude! And got some funky attitude. But this to be expected at a medi-cal office. After this last service never coming back and will not recommend. We are going to a private GD like the office lady recommended. Come at your own risk . Let’s see if the WCD (owner) will respond to this comment. Cuz it seems they only respond to the good comments.

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We apologize for the delays and the negative experience with our staff. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
Michelle Roberts

Michelle Roberts

10 Sep 2024

Very clean office and friendly staff Same day appointment The Doctor is very pleasant and she took her time to explain and answer questions. Front office to back office my experience was exceptional.

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Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!

West Coast Dental of Torrance
Darryl Hudson

Darryl Hudson

30 Aug 2024

This place is not recommended at all. On first appearance, its a mess. Full garbage cans, chipped paint, etc. Second, not a comfortable environment nor did some staff seem trustworthy. awful experience where I went in, was called in after 10 minutes, sat in exam chair, took one look around and said No thank you. Then left without anything at all being done, thank goodness. This is an direct reflection of poor ownership and poor upper management. Will not recommend nor be back to any WCD location.

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We apologize for the negative impression and discomfort you experienced during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our facility and service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
R. N. Holmes

R. N. Holmes

17 Aug 2024

The stuff there are always very helpful they're always very professional but they are kind the wait was a little intense but that was because I was in a lot of pain because of my tooth and it was not their fault at all they answered all of my questions there was no runaround there was no yes but which I appreciate

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Thank you for your kind words! We're happy to hear that our team was helpful, professional, and answered all your questions at West Coast Dental of Torrance. We look forward to seeing you again!

West Coast Dental of Torrance
Greg Mendoza-Hawkins

Greg Mendoza-Hawkins

11 Aug 2024

I made an appointment for myself and my daughter through Zocdoc, and the dentist office changed the date and time of both of them on their own. When I went in for my appointment they took x-rays, then made me sit and wait for 20 minutes for the doctor to come and examine me, and then made to wait for another 10 minutes before someone came and told me that my insurance actually wasn't covering everything and that I would have to pay a couple hundred dollars out of pocket. I can not recommend enough that you DO NOT use the dental office.

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We apologize for the scheduling changes and the issues with your insurance coverage. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
Sylvia G.

Sylvia G.

27 Jul 2024

Friendly people sb communicate easily.

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Thank you for your review! We're glad our team's friendliness and communication made your visit enjoyable. We look forward to seeing you again at West Coast Dental.

West Coast Dental of Torrance
Lyka Landicho Vlogs

Lyka Landicho Vlogs

26 Jul 2024

I bring my client from facility and have a mental disability.Worst dentist place our appt 9am we call by 12pm and went home almost 1pm all the staff And doctor not professional looks they dont know her job.

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We apologize for the long wait and the unprofessional experience you and your client encountered. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
efrain valdez

efrain valdez

18 Jul 2024

Was very happy with the work they done. Great place to go and Great staff. Highly recommend this place to get your Dental work done.

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Thank you for your kind words and recommendation! We're happy to hear that you were pleased with the work and our great staff at West Coast Dental of Torrance. We look forward to seeing you again!

West Coast Dental of Torrance
Dawn Meredith

Dawn Meredith

12 Jul 2024

My son went in to have an extraction. He has a mental disability and when the procedure started and the numbing shot was given to him it hurt obviously. He made a noise out of pain and the dental assistant decided she was going to laugh at him. This was very insensitive and unprofessional. For anyone to be laughed at is wrong but for a person with a disability. My son has been traumatized by dentists in the past and they know this. They know he has a disability and they allowed this to happen. He once again is terrified of the dentist and in tears. I would not recommend this place at all.

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We apologize for the insensitive and unprofessional behavior your son experienced during his visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
Luis Santana

Luis Santana

01 Jul 2024

The wrost dentist ever they suck

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We apologize for your negative experience. Thank you for your feedback, and we are committed to improving our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
Victoria Jones

Victoria Jones

18 Jun 2024

The Office staff was so Awesome, dentist was kind & gentle. I would definitely recommend this office, they have no idea how much I appreciate how they helped my daughter, they really did earn all 5 stars ⭐️

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Thank you for your kind words and recommendation! We're thrilled to hear about your positive experience and are so glad we could make your daughter's visit comfortable.

West Coast Dental of Torrance
Porchia Brown

Porchia Brown

17 Jun 2024

I was on time for appointment, I wasn’t seen for 1 hour and took X-rays , than I hear the doctor say I’m not seeing any more patients, that the nurse still took me in the back I’m sitting for 1 hour to be told we need the set another appointment , lying talking about the dentist had an emergency The dentist was still mad saying I’m going home , not see no one It was other people waiting for hours

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We apologize for the long wait and the inconvenience you experienced during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
Zack Hardison

Zack Hardison

13 Jun 2024

The last two times I’ve been here the place has been understaffed. I know that this is not how dentist offices are supposed to be run. More than two hours and 20 minutes later after my appointment time and i’m still waiting for simple x rays and doctor check up so i can enjoy the only day i have off this week.

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We apologize for the long wait and understaffing issues you've experienced during your visits. Thank you for your feedback, and we are committed to improving our scheduling and staffing to enhance patient care.

West Coast Dental of Torrance
Carolina Roman

Carolina Roman

11 Jun 2024

Defiantly a waste of time i got sent here for my child thru work insurance and i came because the issue my son STILL has needs immediate care when we first seeked help back in the last week of April I was told come in everything is good to go I came in and they had to confirm with the insurance even though they had confirmed before my appointment which is why I went In the first place because I live about 9 miles from there and I do not drive so had to make sure everything was good to go my appointment was at 12 I left at 4 and all they took was x Rey’s and the pediatric dentist was not there so they rescheduled for JUNE 4 I was angry because so much time for nothing and I had to wait a whole mounth …mid may they call me to confirm an appointment I never scheduled to see if my son qualifies for braces but I wasn’t told when I confirmed what it was for I just assumed it was for the work he desperately NEEDS so mid may I make a trip witch only lasted 1 minute because it was for the braces and I was so upset I didn’t have time or money to be coming and going and so I let it go…. About two week before my appointment I get a call saying that they will have to reschedule me for another week witch was today so I show up and they again took creta and I’m told I have to wait another three weeks for his actual appointment and they want to pull baby teeth out witch is unnecessary they are meant to call on their own in conclusion I have never wasted so much time in my life just for one thing to get my son the attention he so desperately needs and if I go else where it’s the same amount of time it will take to start a whole new process it’s just frustrating and this place gives me anxiety I will definitely never ever be coming back here again after my sons treatment I will switch everything it’s just the waste of time I can’t deal with also I have to pay every time I come in and I want told before my initial appointment as if they just came up with it four weeks later doesn’t the insurance pay for the visit already

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We apologize for the frustrating experience and the delays in your son's treatment. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
Jess René

Jess René

04 Jun 2024

The facility is extremely unprofessional. The wait is always so long. No communication while waiting 2 hours to see the dentist for just check up. Had to take time off from work to see the dentist and first few times couldn’t because of the wait (saying they had a lot of emergencies). For my ortho appt, also didn’t tell me that ortho was at a different location which made me late to my appt, and wasted my pto hours.

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We apologize for the long wait times and lack of communication during your visits. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
Yevhen Shulypa

Yevhen Shulypa

31 May 2024

Been here twice for insurance. Wasted my time, they first say one thing and then another and in the end they bill me and say that the insurance doesn't cover it.

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We apologize for the confusion and inconvenience regarding your insurance coverage. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
Jonathan Hakim

Jonathan Hakim

20 May 2024

We took our 2-year-old daughter here three years ago and it was a horrible experience. First, they refused to allow a parent in the room with her, even though she had NEVER been alone with a stranger in her entire life and was only two years old, and they were very rude about it too. Second, they told us she had a cavity and they needed to do an expensive procedure to fix it, even though she'd never had sugar in her life and we were very careful about tooth care. We didn't trust them, so we got a second opinion from another dentist, and they didn't see any cavity at all. We've taken her to dentist appointments annually since then, and none of them have ever found a cavity. So we feel like they were either incompetent or trying to scam us.

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We apologize for the distressing experience and the concerns about the diagnosis and treatment. Thank you for your feedback, and we are committed to addressing these issues to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
Nice Bear

Nice Bear

02 May 2024

This is, by far, the worst orthodontic office I've been to. Had to file a grievance with my insurance company to get my money back for negligent care, misplacement of brackets that caused the wires to break and brackets to fall off, poor customer service and lack.of availability. To top it off, they also tried to rip me off by charging me more than my copay. My insurance company sided with me and I got every penny back. If you're ever in doubt about this office's intentions, please contact your insurance company and file a complaint.

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We apologize for the issues you faced with your orthodontic care and billing. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

West Coast Dental of Torrance
Dawn Holmes

Dawn Holmes

10 Apr 2024

All staff were attentive, polite, and professional. Dental x-rays are difficult for me. Greg, their tech was especially patient. Kudos across the board.

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Thank you for your kind words! We're happy to hear that Greg and our team provided attentive and professional service during your visit at West Coast Dental of Torrance. We look forward to seeing you again!

West Coast Dental of Torrance
Manuela Betancourt

Manuela Betancourt

29 Feb 2024

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We greatly appreciate this and look forward to seeing you again very soon!

West Coast Dental of Torrance
Xochitl Lopez

Xochitl Lopez

20 Feb 2024

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We greatly appreciate this and look forward to seeing you again very soon!

West Coast Dental of Torrance
MJ

MJ

18 Jan 2024

Wonderful staff and clean office. Big thank you to Melisa and Xochitl for helping explain my treatment and understand the importance of this. Also thank you for making me visit a welcoming and caring one. Definitely will be back!

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

West Coast Dental of Torrance
Sonia Gonzalez

Sonia Gonzalez

05 Jan 2024

Love this office, really helpful ?

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

West Coast Dental of Torrance
Yolanda Isabel

Yolanda Isabel

02 Jan 2024

This place was awesome! I’m terrified of dentist’s but this place made me feel at ease. Such friendly staff, will definitely be back.

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Thank you for your review! We understand the dentist's office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!

West Coast Dental of Torrance
Kelly Allen

Kelly Allen

17 Dec 2023

Took my son for his check up and cleaning. We were second on the sign up sheet but they took other patients in that signed in after us. We were there for over two hours before they told us they were unstaffed and didn’t have anyone to do the cleaning. Also, the time before that the dentist called in so we had to wait for an available dentist to show up. Not the best experiences here.

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Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.

West Coast Dental of Torrance
Jenner Lefeiloai

Jenner Lefeiloai

01 Dec 2023

My first visit to get my molars extracted and the staff and Dr were amazing. Thank you all and see you on my next visit.

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

West Coast Dental of Torrance
jill kingsmill

jill kingsmill

08 Nov 2023

Happy with all staff and dr. Audi

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Alejandra Rivera

Alejandra Rivera

28 Oct 2023

Most of the time I come for my check-up, I am at the office for over an hour. Today was one of the smoothest check ups I’ve had in a long time. Everyone in the staff was very welcoming and informative. Everyone communicated what was happening and checked on me frequently. West Coast dental is making improvement and it is not going unnoticed. Special thanks to the two dental assistants that helped me today. They were both very professional, helpful and kind.

Melisa Licerio

Melisa Licerio

23 Oct 2023

Great experience, office was clean and staff is very friendly.

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We're pleased you had a great experience at West Coast Dental. We strive to provide quality oral health care in an accommodating and professional environment for all our valued patients. We appreciate you for entrusting us for your dental needs, and we look forward to seeing you again. We wish you continued dental health.

West Coast Dental of Torrance
Cass

Cass

19 Oct 2023

Yes. you might have to wait, Yes. Things cost money, but your teeth are worth it. If you are looking for a Dentist office that really takes time to get to know you and you are the kind of person that wants to see smiles when you come in despite everyone wearing a mask then this is it. It's a community where you can laugh and joke and get appointments that work for your schedule. I've been coming since Feb and having had a bad experience at another office this one was really welcoming and transparent. It doesn't hurt that they gave me this cute little kit! They also accept Medical which is great.

Alice Li

Alice Li

07 Oct 2023

Worse dental office! I brought my mom here to see if we can get her dentures done . The wait to see a dentist took over two hours to only get speak to the dentist for 15 minutes?! They also failed to send paperwork to Dentical to get the initial process for dentures after waiting for months and refuse to take any accountability. After that horrible experience, we never plan to go back but yet for some strange reason they went ahead and book my mom a dental check up without neither of our consent?! I don’t trust the way they practice and I see a lot of negative reviews for the same reason so I suggest you save your time and find another

Macus

Macus

23 Sep 2023

This is for the waiting. They booked 20 people for the same time… they send you 5 reminders to make it to your appointment and yet u wait forever ..

Marí Mercado

Marí Mercado

13 Sep 2023

Both dentists I saw were incredibly rude. Unfortunately I do not remember their names. One offered unsolicited medical advice regarding something decidedly not dentistry, something I find unprofessional at best. The other dentist was dismissive and rude while I was having a panic attack. I understand that witnessing a panic attack can be uncomfortable and there's no one-size-fits-all solution as every individual will have their own preferences. That said, "why are you crying?" is absolutely never a productive, helpful thing to say to someone who is crying! I can not think of a single instance in which it would help a situation. I was furious while leaving the office, but still I the midst of my attack so I couldn't articulate it. Those could have been one off instances, but there's more. I had my exam in March and had to get some authorizations approved. When I called back in May to find out what was going on, they said they would resend the authorization request and it really sounded like it had never been sent in the first place. It wasn't until August that I was contacted to make an appointment. Right before I got the call, I had gotten a letter from my insurance asking why I hadn't gotten the work done because they had approved it *50 days prior*. Frankly that alone was enough to make me lose trust in the practice. I am also intensely uncomfortable with signing papers in which I am certifying that I have had XYZ explained to me BEFORE the appointment has even started. I'm not convinced that I did in fact have everything explained to me because I was never sure what was going to happen in a given appointment and left each one confused. Most of the staff and aids were lovely people and very kind and I do not mean to lump them into this review. Unfortunately I wasn't able to get specific names and I'm sorry for that. I don't think that this practice was going to be a good fit for me regardless - I stated multiple times during each appointment that I had anxiety, so it should not have been such a surprise when I had an anxiety attack about it. I've spoken to my insurance and they would have approved nitrous so long as it was explained why it was necessary. But I was only told that it would be $300, hate it for you. Since I had to end the appointment and am now being sent to a different practice because you don't do sedation (even though the website says you do and it does not indicate that this location is exempt), it's obvious that it's necessary. I was just already incredibly anxious to be at the dentist in the first place, and all of the unsurety did not help whatsoever.

Jon Kitchen

Jon Kitchen

11 Sep 2023

Here are three reviews, I’ll start with the best ones first. These first 5 star reviews are ONLY for YOLANDA and for the Regional Manager , Cristina Ricalday. I think Mrs Ricalday and Yolanda ( the front end clerical staff ) have really made up for the current Managers piss poor performance in more ways than I can explain. The current manager has treated me bad, and has openly admitted to blaming the owner and corporate for a numerous amount of things, like the bad reviews on here and the service she is able to provide to the community (patients). My first 5 Star Review goes to ———— Yolanda! Yolanda really has showed her patients a great deal of care, and SHOULD IMMEDIATELY REPLACE THE CURRENT MANAGER AT THE TORRANCE LOCATION, if you don’t believe me, please see for yourself. She is my favorite person to deal with, because unlike the manager at that office, Yolanda has went out of her way to ensure I was happy and satisfied every time. I put all the blame n the current manager of that office, who openly admitted to me in front of her staff that there won’t be a change in the office do to Corporate! Yolanda is the MVP of that office, and she should be rewarded for that alone. Now, my other 5 star Review goes to Regional Manager Cristina Ricalday. She has turned my frown upside down from dealing with the current manager at her location in Torrance. Yolanda is the back bone of that office, and I hope she gets promoted soon to the manager at that office. She would represent Mrs Ricalday a whole lot better than the current manager has done per the reviews on google and Yelp. I gave Mrs Ricalday another opportunity to have me and my child come back and try out their services one more time before leaving for good , and I was totally IMPRESSED! Luckily, the current manager wasn’t working, and that office seemed to run SOOOOO SMOOTHLY! Mrs Ricalday has turns me into a happy customer, and taken care of me. Due to her excellent service as a regional manager, I hope that she gets recognized by her board for going out of her way to please one customer , when she probably oversees thousands of customers. Bravo to you ma’am. Sadly… my last Review has to go to the Manager at Torrance . YOU GET ABSOLUTELY NO STARS AT ALL. I can’t even give up a nice comment on anything. You’re not a leader, rather you’re a poor excuse of a leader. You’re willing to plateaus your whole office and then lead them to failure. You have had almost nothing but horrible reviews from your patients, and that’s sad. You blame everyone else but yourself for the way your office is recognized on reviews. You blame corporate for being over booked, and you haven’t spoken up about change, because you told me in front of everyone in your office” nothing will change , and this is the way it is here”. What a joke! Because of your lackluster performance, I have had to reach out to your boss, and she ensure me a change would happen, and a change has happened. I have came in twice when u were not there , and Yolanda and the fill in manager were so much nice and easier to deal with. The manager treated me poorly, and that isn’t a way to keep revenue for a million dollar company, that’s a way to hurt a million dollar company. If this was Undercover Boss, I would legit fire her , or demote her to a lower position. With this current manager , this ship ?️ will crash at sea, given she doesn’t improve her knowledge on basic forms, scheduling , following up with clients , and EVERYTHING OFFICE RELATED TO A DENTAL OFFICE. Closing, I do recommend coming here. If u come here, please talk with Yolanda for the best service, because from my experience… you CANNOT trust or communicate with the current manager, and expect good results .

Jovelyn Anza

Jovelyn Anza

11 Sep 2023

I never give reviews to anything or anywhere no matter how good or bad my experience was. But West Cost dental is an exemption. I would never ever comeback or go to ANY WESTCOST DENTAL CLINIC anymore. And WILL CONVINCE ALL MY FAMILY AND FRIENDS NOT GO THIS clinic. Thats how DISAPPOINTED I am. Its been almost 5 years since my bad experience here, to this day at work or in any gathering if dental clinics ever mention I always discourage people “ not to go West Cost” that way I can help them save their hard earn money precious time and PAIN.

Jeff Kotch

Jeff Kotch

09 Sep 2023

My appt was at 8 but didn’t get seen until after 9 while multiple people who signed in after me were taken. Didn’t leave the office until after 10:30am for a cleaning, which they charged me $280 for when I have dental insurance.. When I left I asked for a print out of what was done in the office and they would not provide it, just a receipt of my payment.

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We are sorry to hear about your recent experience at our dental office. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.

West Coast Dental of Torrance
It’s Madamé To You

It’s Madamé To You

06 Sep 2023

All locations suck

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We are sorry to hear you've had a less than exceptional experience with our locations. We take patient experience very seriously and would value the opportunity to learn more about how you feel we can improve the overall services we provide. If you could please reach out to us at info@westcoastdental.com, detailing your experience and information so that an office manager can assist in resolving any issues you may have. Thank you so much for allowing us the opportunity to help understand where your experience, we look forward to hearing from you soon.

West Coast Dental of Torrance
charles dreamz

charles dreamz

05 Sep 2023

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We are sorry to hear about your recent experience at our dental office. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.

West Coast Dental of Torrance
zoltan toth

zoltan toth

01 Sep 2023

Very professional and courteous!!

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We greatly appreciate your kind words about our staff and look forward to seeing you again very soon!

West Coast Dental of Torrance
Ryan Bada

Ryan Bada

01 Sep 2023

as much as I've been with West Coast Dental for over 10 years, I'm disappointed with the service, especially to the plus-sized lady with glasses, in regards of not providing viable dental options my insurance. being low-income, I'm also disappointed in the condescending manner the lady treated me despite my financial needs.

Gabriela Liñan

Gabriela Liñan

01 Sep 2023

Everything, I really didn't like the attention they gave me, I feel like I gave away the money they charged me because they don't give good attention and the wait is too long.

Hector Olmos

Hector Olmos

01 Sep 2023

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We greatly appreciate this and look forward to seeing you again very soon!

West Coast Dental of Torrance
John Allen

John Allen

31 Aug 2023

Kind of disappointed by this dentist. They are very slow and kind of sloppy. I was waiting in the office for over two hours to see the dentist for a quick five minute consultation. They also chipped one of my teeth they were working on and a temporary crown his fallen out twice.

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We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.

West Coast Dental of Torrance
BEE

BEE

25 Aug 2023

UPDATE: Downgrading my initial review because of disappointing hygiene care. The first cleaning I had by Kasha was excellent! Since then there was a different person every 6 months whose skill level appeared to be fresh out of a dental program with no practical experience. I canceled an appointment because of a sore jaw issue, and they kept bugging me to reschedule. Now I'm back to the hunt for a decent HMO dentist... sigh. VERY pleased with my first time here! Everyone was very pleasant & professional during my long appointment time for x-rays, cleaning & crown prep. Dr. Val was great in explaining all that needed to be done. No upsell for whitening or any other services which I really appreciate! Kasha was especially delightful while doing hygiene & temporary crown work. Everything was smooth sailing, from making the appointment & filling out new patient forms online, to getting my insurance coverage & billing set up with ease by Abby and the other young lady in the front office. They are completely COVID-19 compliant and I waited in my car for only about 15 minutes after check-in. In a sea of what seems like an HMO dentist clinic on every corner, I'm sure glad I did my research and settled on this one!

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We are so happy to hear you have joined our West Coast Dental patient family! We are honored you chose our practice to take care of all your dental needs. Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)

West Coast Dental of Torrance
Amanda Foughty

Amanda Foughty

24 Aug 2023

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Thank you Amanda for letting us know how we did. We hope to continue to provide only the best dental services for you in the appointments to come. We look forward to seeing you again soon at West Coast Dental. Wishing you continued dental health!

West Coast Dental of Torrance
Maureen Kelly

Maureen Kelly

24 Aug 2023

I ve seen 4 different dentists within 6 weeks. I was evaluated by Dt. Audi. She was very understanding she listened to my problem. I m going back there.

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Hey Maureen. Thank you for taking time to write a review about your recent visit at West Coast Dental. We are happy you had a great experience with our doctor. We aim to provide quality dental care in a friendly and professional environment. We look forward to serving you again in the future, and we wish you continued dental health!

West Coast Dental of Torrance
Louis Wallace

Louis Wallace

23 Aug 2023

The service is getting Better as they grow

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We are sorry to hear your experience was less than exceptional. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.

West Coast Dental of Torrance
Rosalyn Melody

Rosalyn Melody

17 Aug 2023

Quality dental office with hard-working Staff.

Hanan Elgendy

Hanan Elgendy

16 Aug 2023

I have bad experince with this office in both ways front desk and the staff in the back. The doctor is overwhelming with too many patients at the same time with no trained assistant. My visit was waiting for more than three hous and assistant did a bad job in my teeth end up with pain and I have to repeat the work.

Tanya Scott

Tanya Scott

11 Aug 2023

Dr. Audi, Girlie, Merry, Melisa are great they make you feel comfortable they treat you like you are family

Raymond Chacon

Raymond Chacon

11 Aug 2023

Good customer service all around and Dr Amal Audi took care of my aching tooth. She is the best ?

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Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health, and we look forward to seeing you again!

West Coast Dental of Torrance
Steve Buenrostro

Steve Buenrostro

10 Aug 2023

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Gblobita

Gblobita

08 Aug 2023

Terrible service

S Annette

S Annette

08 Aug 2023

Avoid this high turnover dental office. The dentist I loved left a long time ago. Now there’s Dr Audi, she’s the dentist and the hygienist. She attempts to render unnecessary services and if you refuse, she won’t do anything. I was there yesterday for 2hrs. I will let my insurance company know and then I’ll be moving on.

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Thank you for bringing this to our attention Ashtae. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Vivian Rivera

Vivian Rivera

01 Aug 2023

The wait time is ridiculous I was 4hrs for 1 filling. The Dr and the assistant were great but the waiting period was your ruining factor

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We sincerely apologize for the extended wait time you experienced during your appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our patients. We apologize for falling short of your expectations in this regard. Your feedback is important to us, and we will make every effort to improve our processes and minimize wait times in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.

West Coast Dental of Torrance
Suzette Cross

Suzette Cross

01 Aug 2023

Why are you charging outside of insurance for services? I’m going to file a formal complaint.

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We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.

West Coast Dental of Torrance
Keith

Keith

28 Jul 2023

I came to my appointment early twice in a row and they had to reschedule me both times for a simple cleaning. I will never return

Katina Nicole Gerstein

Katina Nicole Gerstein

28 Jul 2023

My appointment time was 2pm I was not brought back until 3:15pm and I had to leave at 3:45pm I just got X-rays I didn’t get to have my appointment and the doctor didn’t call me about my X-ray after I asked them too it was the least they could do

LiL Plenty and her Jr. Malone

LiL Plenty and her Jr. Malone

27 Jul 2023

I came here needing to get a full extraction. And they not only took great care of me they made me feel comfortable.

Nichell Pigott

Nichell Pigott

26 Jul 2023

I wait 2 hours in a waiting room and still waited another hour for just an x-ray I left because no way they had us wa

Dante Basta

Dante Basta

25 Jul 2023

Unprofessional staff from the front desk to the dentist technicians. My first visit I waited over 1 hour after my appointment before I went up to the front desk and to see what the issue was. They said it would still be another hour to complete X-rays… I left. Unfortunately I had to reschedule a second time for a teeth cleaning. Upon arriving for the second time, I waited over 1 hour again, to be brought back for X-rays and then was notified that the suction system was down so they could not finish cleaning my teeth. I was forces to schedule a third appointment for my teeth cleaning. The third visit was a 30 min wait to be seen. They told me I had “spots where cavities were starting.” I was dumb enough and listen to them. Spend a few hundred dollars to fix that and another $250 to fix a small chip in my tooth. The glue they used to fix the chip is still rough when I run my tongue over it and left a foul chemical smell in my mouth for over a month. Complete rip off. Communication between the staff is unorganized. I was required to come back 3 separate times to get my teeth cleaned and had to pay office visit fee every time. Best advice, go somewhere else! Save yourself the stress, time and money.

Reem Osman

Reem Osman

20 Jul 2023

Doctor Audi was amazing and she was so funny and kind.And Melody was a good dentist he clean my teeth, so Good and my smile look beautiful. Also I was wating for 30 min and It was not bad because my 2 brothers also have dentists appointment it took only us 30 min to finished the x-ray. And I recommend you should go there unless you want to have bad teeth.Thank you. From Reebal'11year old

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Hello, we appreciate you taking the time to write your wonderful review. We’re glad your visit was a positive experience. We appreciate your recommendation, and we look forward to seeing you and your family again for any of your dental needs. We thank you for choosing West Coast Dental, and wish you all continued dental health!

West Coast Dental of Torrance
Janettee Pearson

Janettee Pearson

19 Jul 2023

Dr. Audi is one of the best dentist that I have ever had. She's compassionate ,caring and a strong leader for her team members and wants the best treatment for her patients. Her team also goes above and beyond unbridled care. They make great connections with their patients to make you feel relaxed and comfortable. As we know a lot of people don't really like going to the dentist. This crew will help relieve the anxiety or stress and help you through your visit. To my girl's at the front desk Zoila and the other girls you rock! Thank you all for everything A++++

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Thank you so much for your kind words and positive feedback! We are delighted to hear that you had a great experience with our doctor and team. Providing compassionate and top-notch care to our patients is our priority, and we're thrilled that you felt relaxed and comfortable during your visit. Our staff is dedicated to ensuring a smooth and pleasant experience for all our patients. Your review means the world to us! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at West Coast Dental!

West Coast Dental of Torrance
Araceli Olivares

Araceli Olivares

18 Jul 2023

Longest time I’ve ever wait ?

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We sincerely apologize for the extended wait time you experienced during your appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our patients. We apologize for falling short of your expectations in this regard. Your feedback is important to us, and we will make every effort to improve our processes and minimize wait times in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.

West Coast Dental of Torrance
Zahid Jawaid

Zahid Jawaid

17 Jul 2023

Been waiting for 2 hour nobody came and showed up and they didn’t say anything this is the second time . I think this is the worst dental clinic in whole Torrance

MOSTAFA BASTANMEHR

MOSTAFA BASTANMEHR

15 Jul 2023

Not friendly and timely management

Emily Zarate

Emily Zarate

12 Jul 2023

Hi, Dr. Audi and Girlie Addison are the best. They deserve all the love and clients!

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!

West Coast Dental of Torrance
Spongebob Squarepants

Spongebob Squarepants

12 Jul 2023

The doctor and the staff are amazing, Dr. Audi and the assistant Girlie A. are great, loved them. Thank you.

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!

West Coast Dental of Torrance
Maggie Elassal

Maggie Elassal

09 Jul 2023

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

West Coast Dental of Torrance
Shaun Tate

Shaun Tate

08 Jul 2023

The ENTIRE staff is wonderful!!! Dr. Audi is very good! And very kind!!! I highly recommend this dental office. Also, I love that she doesn't try to scam you, it seems like every dentist I've been to ALWAYS tries to scam you into services you don't need, she's not like that at all.

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Hey Shaun, we thank you so much for your kind words and recommendation! We're delighted to hear that you had a wonderful experience with our entire staff, especially with our doctor. We strive to provide excellent dental care while also ensuring kindness and compassion towards our patients. Your feedback means a lot to us, and we appreciate your support. If you have any further dental needs or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you at your next appointment, and we wish you continued dental health!

West Coast Dental of Torrance
Rosa Ambriz

Rosa Ambriz

08 Jul 2023

Everything can be improved about a person’s visit at this location. I have been coming here since I was a child and I have never experienced such a negative visit like today. I waited almost three hours and was not seen by the dentist. I had an appointment at 10:00 am. My x-rays were taken at 11:00 am an hour after arrival. At 11:30 am I was finally seated. At 12:30 pm I had been given no updates about how much longer I would be waiting. So I went to the front office myself to see how much more I would need to wait. At this point in time I was told approximately 10 more minutes. I waited 20 more minutes before leaving. This type of service is ridiculous, I do not ever plan on coming back. I am extremely unhappy and disappointed with my visit today. No one should ever have to experience such a long wait time. Not once was I given an apology. What I experienced today is unacceptable.

Israel Leon

Israel Leon

04 Jul 2023

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Hello, we are deeply sorry to hear about your negative experience at our dental office, and we appreciate you taking the time to share your feedback with us. We would like to further investigate this matter internally. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.

West Coast Dental of Torrance
Ross Temple

Ross Temple

30 Jun 2023

The doctor and the staff did an amazing job. I came in feeling totally uncomfortable and nervous. They made me feel like I was at home shout out to.Dr Audi , Zoila, Yolanda and Girlie.

Jana M

Jana M

30 Jun 2023

Front desk is completely incompetent! I waited for almost two hours before I was even seen. The girls in the lobby never acknowledged me, until I approached the desk after sitting in the lobby for an hour and a half. I will NEVER waste my time at this dentist again. They have absolutely no regard for their patients time!! So frustrating!!

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Hello, we are deeply sorry to hear about your negative experience at our dental office, and we appreciate you taking the time to share your feedback with us. We would like to further investigate this matter internally. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.

West Coast Dental of Torrance
Wanda Hicks

Wanda Hicks

30 Jun 2023

Dr Audi,, Girlie, Mary, Greg and Donavan all had their hands in my mouth ? and they were fantastic, very hospitable and they showed great concern for my comfort and well being. Then there was my front office ladies Zoila and Yolanda…. The best in the West!!!!!⭐️⭐️⭐️⭐️⭐️

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Hi Wanda! Thank you so much for taking the time to leave a glowing review! We are delighted to hear that you had a positive experience at our office. Our team works hard to provide exceptional care and a comfortable environment for our patients, so we are thrilled to hear that we were able to meet your expectations. We appreciate your trust in us and look forward to seeing you at your next visit. Thank you again for choosing West Coast Dental as your dental provider and for sharing your positive experience with others. Wishing you continued dental health!

West Coast Dental of Torrance
HUYWA YGT

HUYWA YGT

29 Jun 2023

They move you to a room where they forget they moved you after 2 hours and another occasion. It took us up to 3 hours because they lost the files

Maribel Gonzalez

Maribel Gonzalez

26 Jun 2023

Terrible wait times

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We are sorry to hear you had an issue with the wait time in our office. We try our best to adhere to a strict schedule to keep wait times to a minimum, but as is the nature of the business, sometimes we run a little behind schedule. Again, we apologize for the wait and are working our hardest to minimize the excess wait time in the future. Thank you for your understanding.

West Coast Dental of Torrance
Luis Hernandez

Luis Hernandez

23 Jun 2023

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We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to email us at info@westcoastdental.com.

West Coast Dental of Torrance
Any Leor

Any Leor

17 Jun 2023

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We greatly appreciate this and look forward to seeing you again very soon!

West Coast Dental of Torrance
Z

Z

13 Jun 2023

Don’t come here. Ghetto, dirty and the staff is useless. They’ll have you wait just to tell you they can’t help you because you’re not on the schedule when they’re the ones booking your appointments. Incompetent to say the least.

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We sincerely apologize for the extended wait time you experienced during your visit. We understand that your time is valuable, and we strive to provide efficient and timely service to all our patients. We apologize for falling short of your expectations in this regard. Your feedback is important to us, and we will make every effort to improve our processes and minimize wait times in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.

West Coast Dental of Torrance
Christopher Winbush

Christopher Winbush

13 Jun 2023

Dr.Amal Audi and assistant Girlie were amazing, took my teen boy to get his 4 filings done and he said it was the easiest and most painless experience ever and the experience was amazing and the best he's ever encountered. Thank you Dr.Amal!!! You're the best!

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Hey Christopher! We are thrilled to hear that you had a fantastic experience during your visit to our practice. It's always a pleasure to serve you with exceptional dental care. We would like to express our gratitude for selecting West Coast Dental of Torrance as your dental provider. It means a lot to us that you trust us with your oral health needs. We are eagerly anticipating your next appointment and the opportunity to continue providing you with the same level of exceptional care. Thank you once again for choosing us! We wish you continued dental health and a lifetime of smiles!

West Coast Dental of Torrance
Mark

Mark

13 Jun 2023

Had an appointment for a routine checkup. After sitting there for 2 hours and 10 minutes with only X-rays having been done I was told it would be at least another 30 minutes before a review or cleaning would begin. I was asked to either continue waiting on the chance they might actually do something or make a future appointment where I could begin the waiting all over again. I left. My record for a cleaning at this location is 3 hours. The staff does pretty good work but they could not care less about wasting their customer's time.

Hanaa Ibrahim

Hanaa Ibrahim

12 Jun 2023

The worst Experience I had with Dentist clinic, the made two big mistakes ,they were going to remove my wisdom tooth,after they give me nom ,they realised its not wisdom teeth . They mad me wit 3 months to got approval from the insurance ,and after the approval cam and I had app to treat it, The front office unhelpful and so aggressive and they not respect the patients and their times . very bad and not professional place .

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We are deeply sorry to hear about your negative experience at our office. We value your feedback and take it seriously. If there is anything specific you would like to discuss, if you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to hear from you soon.

West Coast Dental of Torrance
Raquel Martinez

Raquel Martinez

10 Jun 2023

Very nice staff and loved the Doctor that attended me very nice and professional.

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Thank you for your wonderful review! We're delighted to hear that you had a great experience with our staff and that you found our doctor to be both nice and professional. Providing exceptional care and service is our top priority, and your positive feedback is greatly appreciated. We look forward to serving you again in the future. Wishing you continued dental health and success.

West Coast Dental of Torrance
Melanie

Melanie

10 Jun 2023

Improve you wait time I got there and there was people that had an apt earlier than me and been there for longer I wait 1:20 hour and 20 until I was seen.

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Thank you for taking the time to share your feedback. We apologize for the extended wait time you experienced during your recent visit. We understand your frustration and apologize for any inconvenience caused. Our team is actively working on improving our scheduling and appointment management processes to minimize such delays. Your feedback helps us identify areas for improvement, and we appreciate your patience. We value your time and will strive to provide a more efficient experience in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better, if given the opportunity.

West Coast Dental of Torrance
Ovidio Guerra

Ovidio Guerra

07 Jun 2023

Takes 3 hours to had the service, so long, very bad service

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We are so sorry to hear this was your experience with our office. If you need additional help or would like to get into contact with an office manager, we urge you to email us at info@westcoastdental.com.

West Coast Dental of Torrance
Karina Fernandez

Karina Fernandez

01 Jun 2023

The main dentist is rough with the instruments, kept hitting my teeth with the mirror until I told her and then she stopped.

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Hi, Karina, thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for this occurrence. We take patient experience very seriously and would like to reach out so that we may offer assistance. If you could please email us at info@westcoastdental.com detailing your situation and information, we would value the opportunity to try and reconcile things. Once again, we apologize, and we hope to speak with you soon.

West Coast Dental of Torrance
Rudy Martinez

Rudy Martinez

30 May 2023

I had to come in to get rid of an excruciating pain in one of my molars. Dr Amal Audi and her assistant Jake helped get rid of the pain and fly through half a root canal until I could come back to finish it. The proceedure took 45 minutes and the pain from the surgery didn’t last long. She is a very passionate and sincere DDS. I would recommend her to take care of your dental needs.

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Hey Rudy, we thank you so much for your awesome review! We're delighted to hear we were able to alleviate your excruciating pain and provide a smooth and efficient experience during your visit. We truly appreciate your kind words about our doctor. Your recommendation really means the world to us, and we look forward to continuing to meet your dental needs. If you have any further questions or require any assistance, please don't hesitate to reach out. Thank you once again and here’s to your continued dental success!

West Coast Dental of Torrance
Filly Mays

Filly Mays

30 May 2023

Good dental work but appointments are never on time. If you get there on time you will be sitting in the lobby for at least an hour, maybe an hour and a half before you are called. I notice this happening consistently at every appointment. Finally had enough and moved to a dentist who respects my time. Would not recommend.

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Thank you for sharing your feedback with us. We sincerely apologize for the recurring issue of appointments not being on time and the excessive waiting period you experienced at our office. We understand the importance of respecting our patients' time and acknowledge that we fell short in this aspect. We have taken your feedback seriously and are actively working on improving our scheduling and punctuality to ensure a smoother experience for our patients. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

West Coast Dental of Torrance
Kia

Kia

27 May 2023

Waiting is extremely too long ? ?, There some improvements in all area thats needs assistance. Starting with better communication with there patients. I will not refer anyone at this time to this location ?

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We apologize for the extended wait time you experienced during your visit. We appreciate your feedback and will work diligently to address these issues to enhance the overall experience. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

West Coast Dental of Torrance
Stella Bennett

Stella Bennett

23 May 2023

The Crew is Amazing!!!! Amazing Experience!!!! Thanks To West Coast Dental Of Torrance!!!

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Thank you Stella for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Torrance to fulfill your dental needs. We wish you continued dental health!

West Coast Dental of Torrance
Britney Vilchez

Britney Vilchez

19 May 2023

I love this place and everyone there ,they are professional and proficient at everything they do office is very clean .They treat u with the up most respect.I JUST LOVE EVERYONE THERE !!(THERE MY WORKFAMILY FOREVER AND DR work is amazing

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Thank you so much for taking the time to leave a review! We are delighted to hear that you had a positive experience at our office. Our team works hard to provide exceptional care and a comfortable environment for our patients, so we are thrilled to hear that we were able to meet your expectations. We appreciate your trust in us and look forward to seeing you at your next visit.

West Coast Dental of Torrance
Marcus Turner

Marcus Turner

18 May 2023

Office staff lied to me for over 2.5 months regarding getting my wisdom teeth extracted, they had me sitting in the dental chair for over 5 hours on my last visit for absolutely no reason. I was not seen even one time in the whole 5+ hours I sat in that chair. I went in for my 9 am appointment today 5/17/2023 and was not taken back till 9:45 am, and was refused service by the dentist because as she stated “there was to much confusion” around what procedure was to be done. So they told me to leave and no procedure would be done. The staff is very unprofessional, all the staff from the front desk to the dentist and specialist themselves. They overbook their appointments WAY to much and just have everyone sitting around doing nothing other then waiting. They must enjoy wasting other people’s time because that is all that is done at this dental office. I will never recommend this dentist to ANYONE, nor will I ever be doing business here again. I will also be reporting this business to the BBB for their lack of communication, organization, and I highly believe they are scamming the government of money.

Barru Christopher

Barru Christopher

15 May 2023

Great

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Hey Barru! Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Torrance to fulfill your dental needs. We hope you have a great day!

West Coast Dental of Torrance
Elizabeth Ruelas Alfaro

Elizabeth Ruelas Alfaro

29 Apr 2023

Appointment was at 8am and then the x-ray and everything end up being there 4 hours to let me know the specialist won’t be there until Tuesday. Waist of time

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I'm sorry to hear that you have had some issues at our office, Elizabeth. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule with a clear line of communication. We are making a conscious effort to prioritize every aspect of patient experience and we thank you for bringing this to our attention. If you need additional help or have any questions, please call our office or send us an email at info@westcoastdental.com.

West Coast Dental of Torrance
Jorge Munoz

Jorge Munoz

28 Apr 2023

TERRIBLE! 2 hour wait to be attended plus an additional 2 hours to get a cleaning. I’ve been going to this dental office the last 7 years and each visit is worst than the previous.

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Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. Again, we apologize for the wait and are working our hardest to minimize excess wait time in the future.

West Coast Dental of Torrance
Tere Vargas

Tere Vargas

14 Apr 2023

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Hello Tere. Thank you for taking the time to leave a review of West Coast Dental of Torrance. We strive to provide excellent dental care and a positive experience for all of our patients, and we apologize if we did not meet your expectations. Our team is committed to continuously improving our services, and we value your feedback as it helps us identify areas for improvement. If there is anything we can do to address your concerns or provide a resolution, please do not hesitate to reach out to us. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

West Coast Dental of Torrance
Jeff McNurlin

Jeff McNurlin

07 Apr 2023

I've been waiting over two hours since my appointment time. They don't give any updates. I can't rate their service, because I haven't gotten any. New edit: I'm back at West Coast Dental. It's over an hour after my appointment time, and nothing. I signed in, and nothing has happened. They haven't given me paperwork to sign, no updates, no service. Avoid this dentist at all costs if you value your time because they don't.

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Hi, Jeff, we are sorry that you've had issues with wait time in our office. We are prioritizing our efforts to improve patient experience, so we appreciate you for bringing this to our attention. If you have any questions, we urge you to contact us at info@westcoastdental.com.

West Coast Dental of Torrance
FELIMON SANTORCE II

FELIMON SANTORCE II

05 Apr 2023

Excellent Service

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Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Torrance. We hope you have a great day!

West Coast Dental of Torrance
Lucia Caceres

Lucia Caceres

27 Mar 2023

Dr Audi is the best I love her she is so good and I am happy with my denture that she made for me she did excellent and exceptional job

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Hi Lucia! Thank you for your feedback. We are glad our doctor was able to take great care of you during your visit with us in a warm and welcoming environment. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you soon!

West Coast Dental of Torrance
Eric kizziee

Eric kizziee

26 Mar 2023

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Hello, we’re glad you had a great experience at our practice. Thank you for choosing West Coast of Torrance as your dental provider, and we look forward to seeing you at your next appointment!

West Coast Dental of Torrance
Conrad Castrellon

Conrad Castrellon

21 Mar 2023

Friendly excellent professional staff and service, would recommend coming here for your dental needs

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Conrad!

West Coast Dental of Torrance
Andrea Luna Rodriguez

Andrea Luna Rodriguez

21 Mar 2023

Very good experience! Doctor Amal Audi is very professional and very kind. The service is fast and we are very happy.

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Hi Andrea! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a great visit with our doctor and that you found our service to be fast and efficient. Our team takes great pride in providing high-quality care to our patients, and we are glad to hear that we met your expectations. We appreciate your kind words and hope to continue serving you and your family in the future.

West Coast Dental of Torrance
Brian Luong

Brian Luong

17 Mar 2023

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We greatly appreciate this and look forward to seeing you again very soon!

West Coast Dental of Torrance
Love Roper

Love Roper

16 Mar 2023

The wait to is extremely long the office is not organized at all did not even have records of my last appointment I waited a month to get a call back for an appointment never received it now my tooth is 10xworst I finally come in and the doctor says this is only an emergency appointment the staff is nice though

John Lim

John Lim

14 Mar 2023

Worst dentist I’ve ever been to. Never got treated due to issues with insurance. Went to a different dentist and got treated the same day with the same insurance. They canceled 4 appointments due to issues with insurance.

Antonia Hurtado

Antonia Hurtado

04 Mar 2023

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We are sorry to hear your experience was less than exceptional. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.

West Coast Dental of Torrance
David Patrick Carrillo

David Patrick Carrillo

04 Mar 2023

Appointment was at 9am. I left at 11am without getting my cleaning.

abbas akrami

abbas akrami

24 Feb 2023

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!

West Coast Dental of Torrance
Carmen Alonso

Carmen Alonso

23 Feb 2023

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!

West Coast Dental of Torrance
Annie To

Annie To

21 Feb 2023

2hrs and 45 mins I waited for a cleaning, and it didn’t even happen because their suction machine wasn’t working. They tried to sell me for periodontal whitening for $1k. They told me I only had pediatric insurance. I called them and they corrected the office. What a mess.

James Swigart

James Swigart

20 Feb 2023

Very rude office employee who I dealt with, a very overweight lady, possibly Melisa Licerio. She was argumentative with me and, with her back turned toward me, said something about me to the person who cleaned my teeth. I got the left side of my mouth deep cleaned and the hygienist didn’t spend very much time at all - at most 15 minutes - cleaning my teeth and gums. When I returned to the office later in the day to get a more detailed statement of services rendered to make it easier to get reimbursed by AFLAC, the same very overweight lady refused to enter the information on the computer and instead wrote it in. Also, after I came back and asked for help with the statement, the overweight lady took out her food and took her time before helping me. Very unfriendly and mean. To do better - retrain or fire the very overweight lady and have the hygienist properly do his job or get one who will.

Lucy Galvez

Lucy Galvez

18 Feb 2023

The wait was ridiculous. Why book soo many appointments if you don’t have the staff to care for them.

Chelise OBanner

Chelise OBanner

17 Feb 2023

Beware of long wait times other than that everything was cool

crystal joseph

crystal joseph

17 Feb 2023

IF I COULD GIVE A ZERO I WOULD!!! Most importantly keep your records straight And when someone schedules an appointment they should not be waiting more than 15 minutes to see the dentist!!!

Kaila Bell

Kaila Bell

06 Feb 2023

If I make an appointment for a certain time, I'm expecting to be seen around that time not 1-2 hours later. The dentist only seem to care about the money they get from major dental work and not the small things that matter or the patient.

Pamela Cross

Pamela Cross

04 Feb 2023

I had not been seen in 18 months when I came into the office Jan 27th for my 9 AM appointment. The young girl with the long dark hair said she searched my name through the data base and that I had no insurance, which I KNEW was incorrect. So I missed my 9 am appointment. I called back to the office and spoke to Roger. He researched my file and found my insurance then scheduled me to return the same day at 3 PM. Dr. Ali examined me and said my teeth are in great condition and just needed a simple cleaning. The dental assistant ONLY BUFFED my teeth. Carlous assured me if I needed any plaque removed that the technician buffing my teeth will alert him to come to remove. The technician never summoned Carlous so I was surprised that after 18 months my teeth had no build up,so when I got home, which is across the street, I checked my teeth and was LIVID when I saw OBVIOUS BUILD UP of plaque! That young man sent me away KNOWING my teeth had build up which he could not remove with buffing!! If I did not check my teeth and return to arrange a solution, I could have developed worse symptoms. Well the hygienist, Carlous promised to personally clean my teeth today February 3rd. Today, Carlous saw that my teeth needed a deeper cleaning than a basic simple cleaning than what Dr. Ali recommended after his exam. Carlous scraped the plaque from my teeth, the plaque was not in my gums, Carlous told me I have periodontist. That is not "great condition" as Dr. Ali claimed. I am very grateful to Carlos. I don't understand how Dr. Ali's examination resulted in my merely needing simple buffing. That is unprofessional and unethical, or either he's just a bad dentist, or a criminal, because if he is not a bad dentist then he committed fraud. I would like to reiterate that Roger was awesome and Carlos super awesome!! I doubt if I will return because I don't trust Dr. Ali Will give me an honest diagnosis that will not jeopardize the future health of my teeth.

Taylor Made Cuisine

Taylor Made Cuisine

02 Feb 2023

This was my 1st time here...it was so busy and I had to come back but it was so worth it! Elaine & Rodger at the front desk was so nice and helpful. They even charged my phone, I really appreciate them taking the extra steps to call to assign myself to the facility. The X-Ray tech Greg was so gentle with me because my teeth hurt so bad. He kept talking to me so I wouldn't focus on the pain. Super nice!!! I had 2 interns named Joseph & Raquel. They were so patient with me and very informative. They will make amazing dentist!!! They grad in June I heard, happy for them! The actual doctor was straight to the point and made some jokes, I appreciate it! And the office manager Zolia was straight to the point. I loved it! She gave me all the infor I needed. I definitely will be back for my treatment! Thank you guys for the guidance and care!!! See you all at my next appointment

Angie Orellana

Angie Orellana

27 Jan 2023

horrible first time visit for my toddler . evryone was horrible with the exception of front desk . Doc was not comforting at all for my toddler first time visit . Never going back and leaving bad review on

Ripple Effect

Ripple Effect

27 Jan 2023

Never. Not once, have I ever been seen anywhere close to my appointment time. Everyone always has an excuse as to why they can't show up for work on time. They double and triple book times, and regularly I've had to sit in a chair for 1-2 hours. Not sure if other offices are better. But, to the Torrance office, serial lateness is a character flaw. You should work on that.

Oz Vargas

Oz Vargas

25 Jan 2023

Professional and friendly staff I recommend this place. Professional and friendly staff I recommend this place Melisa , Elaine, and Dr. Lim were very nice and helped alot. Recommend this office.

Adrina Canales

Adrina Canales

25 Jan 2023

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

West Coast Dental of Torrance
Michelle Lind

Michelle Lind

20 Jan 2023

Such a warm and friendly staff! Makes going to the dentist almoet a pleasure.

Lanika deAvila

Lanika deAvila

18 Jan 2023

My appointment was at 10am and I didn’t even get X-rays until 2hrs later. The doctor didn’t really want to do the work he was unprofessional.. I left bcuz after 3hrs, Nuthing was done. I going got X-rays.. the place was old dirty and crowded.. I will never go back..

Jorge Ramirez

Jorge Ramirez

18 Jan 2023

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Francisco Javier Estrada

Francisco Javier Estrada

15 Jan 2023

They were nice throughout the procedure. Dr was kind

Kimberly Jeffers

Kimberly Jeffers

13 Jan 2023

The experience I had at West Coast Dental of Torrance was Amazing The People that work there are very efficient, everything is done in a timely matter and I had a brand new set of Teeth in just 4 office visits, Yeah I'm proud to show off my pretty smile with my teeth showing. Thank You West Coast Dental Of Torrance Sincerely, Kimberly Jeffers

Lourdes

Lourdes

24 Dec 2022

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Breanne Rivera

Breanne Rivera

21 Dec 2022

I called to verify if my sons insurance covers his next appt. Someone told me to hold and never got back to me. On hold for over an hour..I didn't even get to ask anything they just told me to please hold. Crazy ...smh

Ryant Takai

Ryant Takai

16 Dec 2022

Absolutely the worst experience me & my wife had at any place of business. At first we both got appointments just under 3 days of the call to make the appointment. I even said to the receptionist that I expected a much longer waiting time for the appointment. We both found out why they wanted to see us in so rapidly. Upon after getting both our x-rays and exams they quoted us for unnecessary dental work that would cost multiple of thousands of dollars. Both me and my wife were unemployed and had Medical Insurance. It seems to me that they only wanted people's monies and not provide the proper and professional care for their patients regardless of their incomes. Medical covers x-rays, exams, cleanings, tooth extractions and basic dental work. We both were supposed to be scheduled for an appointment to have the necessary work done. Mine was just deep cleaning on a few teeth. After not receiving any calls for over 2 weeks, my wife decided to call them. They asked her to come in the next day and she ended waiting for nearly 4 hours. After watching a few patients that came in after her and was being seen before her, decided to speak up and ended refusing any services the office had to offer (which was none at all). I never got any phone calls for anything at all. We both figured out that our insurance claims were denied without any follow up phone calls to either one of us. How could they be denied when we just wanted the basic dental work done and our insurance covered what we needed? Sorry we didn't want your ridiculous false examinations for work we didn't need to fit your financial quotas or pocketbooks. One thing to add, when my wife went back in the office, one of the receptionist informed my wife that the "Dentists" that saw her that day, were not the usual Dentists that operate in this office. So go figure. Yeah, I strongly suggest that you make sure you know what you're getting into by choosing this dental office. Me and my wife chose to go elsewhere. This place of business sucks!!!

ROSE MCKEWEN

ROSE MCKEWEN

16 Dec 2022

Worse place ever they charged money for services they never rendered and now they do not want to give me my money back. I have not received one phone call or a check back from them... They claimed the Corp. office has to OK the check and it will take 6 weeks for me to get it well this is the 2nd week I will not surely give them free money. You guys have 3 more weeks for me to give my money back. I want my money back,you guys should be out of business!!!!! UPDATE I RECIVED MY MONEY AFTER 6 WEEKS..had to called them several times for that.

mary abia

mary abia

10 Dec 2022

Better waiting times. I waited 3 hours to see the specialist. And I had an appointment.

Vero Gutierrez

Vero Gutierrez

05 Dec 2022

Very very good service ?

Stephanie Edwards

Stephanie Edwards

22 Nov 2022

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Y G

Y G

22 Nov 2022

They need more doctor if they are so busy. Not sitting me one hour to tell me that I have to come back, because they are very busy. I wasted 2 hours for not to come home with me cleaning Tooth ?

Evelyn

Evelyn

20 Nov 2022

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Q si

Q si

20 Nov 2022

Too long of a wait and to get information done will not come back

Kendall Sun

Kendall Sun

19 Nov 2022

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Rickey Brown

Rickey Brown

19 Nov 2022

They were fast and funny . I actually had a great time. I also hate going to the dentist. I'll feel good going back.

m lamorie

m lamorie

15 Nov 2022

Staff was late in arriving. Had a 9:15 appointment and seen at 10:30 for a 10 minute polishing If I want SORRIES, i’ll make sure I attend your dental office .

Luciane

Luciane

04 Nov 2022

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Charde Moore

Charde Moore

28 Oct 2022

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Roxanne Magana

Roxanne Magana

20 Oct 2022

Went in with my twins. We were all scheduled for a cleaning by "corporate" said the dental insurance lady at the front. We were there for FOUR hours to be told at the very end they had to reschedule us because the "hygienist" is only there on Friday. I could have left at the very beginning had she told me that but she assured me they "might" be able to do the cleaning one hour in of our wait time(THAT'S THE REASON WE STAYED). Honestly this has been done a couple of times prior. There is always a new receptionist, assistants and EVEN the dentist. The only one that has remained through these 3 or 4 past years is the insurance lady that always suggests "she'll submit for payment" from the insurance. In the mean time, reschedule.?‍♀️ Does the dentistry bill for the office visit???? If so, this would completely make sense.

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Thank you so much for your kind words, Roxanne. We really appreciate you taking the time out to share your experience with us, looking forward to seeing you again! Cheers, West Coast Dental of Torrance Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Sandy Braccey

Sandy Braccey

13 Oct 2022

Very nice and thorough.

Chana-lee Scott

Chana-lee Scott

06 Oct 2022

I have been there for over 2 1/2 hour waiting way too long of a wait for basic cleaning.

Shana Wells

Shana Wells

05 Oct 2022

This Dental Office is Amazing! I was able to get a free exam and Raychelle she’s absolutely the BEST! She made me feel comfortable and at ease for the procedure. Very Outstanding!!! High five to Washington Dental

pedro segura

pedro segura

04 Oct 2022

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Theresa Concepcion

Theresa Concepcion

02 Oct 2022

We waited for one and a half hours for a check up. I think this dentist is rushed, not thorough. And he's not friendly at all, even to my 6 year old son. There were around 5 patients waiting, one dentist. Staff are nice though. Hope they employ one more dentist at least. I will not see this specific dentist personally. Hope he's just having a bad day.

martin garcia

martin garcia

27 Sep 2022

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Nancy

Nancy

24 Sep 2022

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Angel Diaz

Angel Diaz

20 Sep 2022

They took care of a long standing problem with a broken tooth i had for the past 4 years. They did extremely great making sure i was comfortable and took care of my problem. So glad i came to them, wish i would of sooner.

Matthew Faupusa

Matthew Faupusa

12 Sep 2022

My partner was getting his teeth cleaned and had an appointment for 11am. We waited 1 hr and 45 mins for them to tell him that they need to reschedule him. Unbelievable. Never coming back here again.

Mariela Gutierrez

Mariela Gutierrez

10 Sep 2022

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Yailyn Machado

Yailyn Machado

07 Sep 2022

excellent service my son felt very safe

Ashley Roberts

Ashley Roberts

26 Aug 2022

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Guillermina Alonzo

Guillermina Alonzo

13 Aug 2022

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Treesa Deleon

Treesa Deleon

05 Aug 2022

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Eduardo Hernandez

Eduardo Hernandez

05 Aug 2022

Their attention, the care, the experience, the kindness of all those who assisted me and the patience to explain on the subject if I would recommend anyone to this place, very good attention and service

Patricia Burditt

Patricia Burditt

31 Jul 2022

My Experience At West Coast Dental of Torrance Group, has been a wonderful experience I have many thanks to the dentist at West Coast they are very diligent and kind and always caring people from the front Desk all the way to the back. They always give excellent service all the time I recommend there service To everyone they are that good they deserve A+. I’m Getting my second set of Dental ? they do wonderful job I recommend there’s therapist who ever need there mouth completely done thank you West Coast Dental Torrance you are the best for your outstanding work

Carolina Chica

Carolina Chica

30 Jul 2022

Dentist never took the time to even look inside my mouth or tell me what tooth I needed work on. Horrible service. Only person who was great was the tech who took my xrays

Jennifer Coates

Jennifer Coates

29 Jul 2022

THEY WERE ALL SO NICE AND FRIENDLY .. ESPECIALLY THE LADIES UP IN THE FRONT OFFICE!.. I WISH I HAD COWORKERS AS FUN AS THEM!! Also, today I was soo crabby from getting off of my third 12 hr NOC shift in a row.. and the girl put up with it.. she’s a trooper.. and yes I apologized for being unpleasant.. so the girls in front are rockstars!

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Sh T

Sh T

27 Jul 2022

It was a delightful experience. Chris ( dental hygienist) is an extraordinary medical professional. I was fortunate to have our paths intersect. He is skilled, compassionate and gentle!

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Osha Fosfos

Osha Fosfos

10 Jul 2022

The only nice person in this miserable place is Dr. Mina .. he is really nice and intelligent person .. the front dest employees and the manager are very disrespectful and rude .. I needed to talk to the manager when it was 3:20 pm she came to see me at 5:10 pm after Dr. Mina told her that I was so mad because of their ignorance.. when she came after 2 hours to talk to me I promised her that this would be my last visit to this office since they were not responsible and disrespectful...

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We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile.

West Coast Dental of Torrance
Bridgette Y. Lewis

Bridgette Y. Lewis

08 Jul 2022

After reading the reviews I'm not visit this dental office.

Mary Estrada

Mary Estrada

26 Jun 2022

The dentist never even looked at the problem I was there for. He looked in my mouth and gaves some numbers to his assistant and walked out. Then she came in telling me what I needed to do. I told her I here to just get my denture repaired. She looked at it and said it can't be repaired. I took my denture back and went and bought denture repair temporary fix and did it myself and still using it today. I'll never go back there again.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Siguifredo Hernandez

Siguifredo Hernandez

25 Jun 2022

Staff is very friendly & helpful all around Great ..

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Tabatha Chora

Tabatha Chora

23 Jun 2022

Dentist was very nice!

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Cristina Quijada

Cristina Quijada

23 Jun 2022

Customer service was amazing. They make you feel very welcomed and take care of you. Would def recommend :)

Daisy Rios

Daisy Rios

17 Jun 2022

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Vanessa Martinez

Vanessa Martinez

17 Jun 2022

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Bee Barraza

Bee Barraza

17 Jun 2022

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JJ Rios (JJjoker99)

JJ Rios (JJjoker99)

17 Jun 2022

Friendly staff and very professional over the phone. I will definitely recommend this office to my friends and family.

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Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Zabrinna Lugo

Zabrinna Lugo

17 Jun 2022

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Monse

Monse

16 Jun 2022

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Natalie Lopez

Natalie Lopez

16 Jun 2022

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Steven Garcia

Steven Garcia

15 Jun 2022

After dealing with toothache I came here and was recommended a crown. During the procedure Dr. Hankins was very accommodating and very experienced on his skill. The procedure went smooth and hardly felt any pain. As far as scheduling appointments, payments, and explaining what kind of crowns were available, the office manager, Patty, was very knowledgeable and professional. She embodies providence and empathy in the office. I highly recommended this location!

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

West Coast Dental of Torrance
Destiny Maciel

Destiny Maciel

15 Jun 2022

Excellent customer service skills

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Liz

Liz

15 Jun 2022

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Laura Guerrero

Laura Guerrero

15 Jun 2022

Dr. Hankins was very welcoming and walked me through everything being done .

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Nataly Manzano

Nataly Manzano

15 Jun 2022

Dr. Hankins and staff were very welcoming. I had a couple questions of my medical plan and front desk made sure I was up to date and my questions were answered.

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Brianna Ojeda

Brianna Ojeda

15 Jun 2022

Staff was very welcoming as soon as I walked in . They were very helpful and understanding with my questions

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Ayanna Rios

Ayanna Rios

15 Jun 2022

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Ramond Robinson

Ramond Robinson

08 Jun 2022

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jazminn Martinez

jazminn Martinez

27 May 2022

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Patricia G

Patricia G

24 May 2022

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Thank you Patricia for taking the time to let us know how we did. We appreciate you for choosing West Coast Dental of Torrance to fulfill your dental needs. We hope you have a great day!

West Coast Dental of Torrance
Carolina

Carolina

19 May 2022

My xray technician with the tattoo on his hand was the best! He was very sweet and patient and also extremely knowledgeable. However, the dentist Mr. Hankins was a real jerk. He was mean rushed me and yelled at me about my teeth. This is why I avoid dentists I always have to deal with the embarrassment and discomfort of asking for help. I would not recommend Dr. Hankins to my family and friends I hope to change my dentist soon

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We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time

West Coast Dental of Torrance
John Watkins III

John Watkins III

15 May 2022

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Reggie Williams

Reggie Williams

13 May 2022

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Rosa Perez

Rosa Perez

11 May 2022

Our experience here has been positive! Helpful staff, and positive vibe have all made this a place I would gladly recommend to my friends and family. Thank you all for your great service.

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

West Coast Dental of Torrance
Brian Safechuck

Brian Safechuck

11 May 2022

1 Dentist can't handle the patient load. I was told after 1 hour to come back in the afternoon or reschedule. I chose to reschedule. Last visit I was there for two hours. Clearly they need more Dentist's. Also this place is notorious for trying to get you to pay for services your insurance won't cover like a mouth irrigation for $500!!! I mean come on folks are you serious!!! Everytime! I'm switching Dentist's after my rescheduled cleaning. This place has gone downhill ?

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We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Courtney Laster

Courtney Laster

10 May 2022

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Tsha S

Tsha S

07 May 2022

Don't have your patients wait an hour or more. I'll never go back there I'm going to another one. I can just sit like that. If I was late they wouldn't even see me

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
Lesley Newell

Lesley Newell

30 Apr 2022

I have a broken molar that is SHARP, but this location said they couldn't help me. I would have to wit for more than 3 weeks to get an appointment with their "oral surgeon " to pull the tooth. I'll seek dental treatment elsewhere.

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We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Derek Sepulveda

Derek Sepulveda

29 Apr 2022

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Jose Galeas

Jose Galeas

28 Apr 2022

The staff is friendly and very helpful. However, they do take a long time to bring you to your chair. After they bring you back they are very fast and very specific of everything. They explain the situation and helpful tips on how to maintain and prevent future issues

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Yessenia Benitez

Yessenia Benitez

28 Apr 2022

Dr Lim was excellent she was quick and it was totally painless, Maria her assistant was great distracting me with a good conversation & Zoila was so helpful with payment options the whole team at west coast dental torrance is awesome I will definitely be coming back 100%

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

West Coast Dental of Torrance
Fabian Canales

Fabian Canales

25 Apr 2022

Seems like everyone in their has a bad attitude, when asking questions

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We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time

West Coast Dental of Torrance
Agnes Choo

Agnes Choo

16 Apr 2022

I had to contact you guys more than 4 times to make sure my insurance was up to date. I went a few weeks ago after calling to give my insurance and was told it was not updated… I rescheduled my appointment to today. When I went in for my 1100 appointment, there were two other patients there also for their 1100. We all came in around the same time and I ended up waiting over 30 min. Then I was only seen for X rays and consultation and was told I needed to wait 1 hr for the cleaning because of the 2 patients ahead of me. I’ve never made a dentist appointment just for X-rays. The manager said it was because they don’t know if patients will receive deep cleaning or regular cleaning. They schedule multiple patients at the same time and expect people to wait. On their sign in sheet, it was 0800, 0900, 1000, 1100. I don’t understand why they wouldn’t schedule it in 30 min intervals so they can get to all the patients. I definitely would not recommend this facility.

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We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services

West Coast Dental of Torrance
Marly

Marly

14 Apr 2022

Everyone is super nice, my son had a regular check up but didn't like the fact that the dentist doesn't take the time to explain and show you the problem. The dentist said my son had a deep groove. I stayed quite for a few seconds to see if he would explain what that was. He didn't, until I asked him he explained and told me he pulled food out of it, which he didn't show me. He was literally in the room with my son and I for what it seemed 5 mins. Then he said he recommended sealants to prevent any damage on the tooth and someone will come to talk to us. Since you are asking my feedback ....I think you should explain and show the patient/parents the problem and if they pulled food show them as well to gain the patient's trust because you definitely didn't gain my trust by not showing me the problem.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
k b

k b

06 Apr 2022

The staff is great but the wait times are ridiculous. Every time we go we are there a minimum of 2 hours. My kids are young. Waiting is hard. And booking 6 appointments at the same time isnt right

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Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.

West Coast Dental of Torrance
Helen Valdebenito

Helen Valdebenito

01 Apr 2022

Wish I would have read the reviews before scheduling here, everyone is right! I waited over 1 hour for a 6 months cleaning that my kids needed, they did a 10 min cleaning for my son and my daughter now has te be rescheduled because even though we made an appointment 6 months ago go for the cleaning they don’t guarantee that they will do the job. Most likely you will have to schedule another appointment for a wait over an hour for an10 min cleaning. It’s so disappointing they don’t care about peoples time all they want is your money. I was told my son needed a some kind of gel that would prevent him from getting cavities that was $60 a tooth and was not covered by the insurance. Of course I said no and they were upset. Then they told me my daughter had a cavity and it would take about $800 to get it fixed and of course insurance company didn’t cover it. I told them that I would need a second opinion. Didn’t even do her cleaning because they didn’t have time and had to reschedule! Don’t come here I will not come back again! Why why why is it sooo hard to find a good dentist these days, that doesn’t see you as a piggy bank. So disappointing!!!!!! DON’T COME HERE!!!!!

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We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.

West Coast Dental of Torrance
Patrick King

Patrick King

31 Mar 2022

Got to my appt 15 min early! Ended up waiting another 30 min on top of the 15 minutes! Everything else went okay!

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
Eduardo Azpeitia

Eduardo Azpeitia

31 Mar 2022

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Martita ALVAREZ

Martita ALVAREZ

30 Mar 2022

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Holly A

Holly A

29 Mar 2022

Giving up. I have waited over a month for the "office" to send information to Delta dental for pre-authorization after office Mgr quote seemed off. Nothing. I guess it was?. Great receptionist but it ends there. Sorry. I was even rescheduled after waiting 30min. when the dentist had to leave on my first visit. I didn't mind. Then rescheduled because the day they rescheduled wasn't correct. Still okay. But this....not okay.

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We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services

West Coast Dental of Torrance
Amy Cornwall

Amy Cornwall

24 Mar 2022

Don’t overbook clients

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We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
Phil Gatew

Phil Gatew

23 Mar 2022

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Ashley Gray

Ashley Gray

23 Mar 2022

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karim ali

karim ali

22 Mar 2022

First of all they are horrible and the worse customer service ever by the front desk staff I wish I knew their names so I can state it but to whom it may concern care more about your patients because without us you guys won’t have business at all . P.s please pick your staff wisely because we see them before we see you , because if the first impression horrible then the whole experience will be the same . This is a real message and not fake at all . Please consider it . Sincerely Karim

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We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
J. Brinker

J. Brinker

19 Mar 2022

Wait time can be ridiculous.

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
Elvia Parsons

Elvia Parsons

17 Mar 2022

The orthodontic lady doctor is very caring and concern about my daughter's dental health. Thank you so much.

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Darlene Douglas

Darlene Douglas

17 Mar 2022

Dr. D. HANKINS was very kind and explained everything so I understood & felt confident about the treatment.

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Gregory James

Gregory James

11 Mar 2022

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Isidro Aguilar

Isidro Aguilar

10 Mar 2022

Went for a simple cleaning and quoted other issues but never cleaned teeth and wasted time

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Abrar Ahmed

Abrar Ahmed

07 Mar 2022

persistent on making appointments, long wait times at the appointment pushy to get extra services done , will not honor insurance will not cover preventative maintenance by the insurance

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
Tanya Morris

Tanya Morris

05 Mar 2022

The staff here are very professional and makes sure to greet you with a smile. Satisfaction guaranteed!!

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Francetta Grismore

Francetta Grismore

02 Mar 2022

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Justin Takashi Glascock

Justin Takashi Glascock

28 Feb 2022

All staffs are nice and friendly. They’re well experienced and felt very comfortable. Recommendable to anyone that lives in Torrance area

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Spirit Fine Detailing South Bay Porsche Detailing

Spirit Fine Detailing South Bay Porsche Detailing

22 Feb 2022

Without putting my finger on it, it feels very fake and unreliable like you guys are focused on selling something rather than actually being Dentists. Almost as if you guys have a quota, which of course would be nearly CRIMINAL, if you guys were actually treating people that way!!!

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We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Vanessa Rios

Vanessa Rios

19 Feb 2022

I waited an hour and a half before walking out. I just went in for a cleaning. No one should have to wait that long. Staff never communicated that they were behind. Not the first time it happens. Very unprofessional!

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
joey elias

joey elias

16 Feb 2022

Urgency without details: I was told I needed to perioprotect, a tube of 1.7% hydrogen peroxide gel that comes with a fitted dental tray. I let the manager know that I was unemployed and my insurance couldn't cover the product, paying eight-hundred dollars would be too much to pay. I felt very pressured and was not given any alternative options for treatment. I went home and did research and found that there are less costly products with similar ingredients that can be easily found at a drugstore. The active and inactive ingredients are very similar to over the counter mouth wash. I advise future clients to do their research on this product. Failing to comply with medical record request: I requested copies for my past visits in early January of 2022, I was told that they would be emailed end-of-day, but to this day I have not received them. In addition, in my experience with the office scheduler, receptionist, and manger, they will tell you your request or questions will be handled at the "end-of-day" but this has not been true in 3 instances nor is an explanation supplied. Denying copies of a patients medical records is a violation of patient rights. Failure to provide all relevant information needed to give informed consent to dental care: I called the front-desk to ask about my deep cleaning appointment. I asked who would be cleaning my teeth, her response was I can't give you that information. I also asked about the procedure and anesthetics and she said "ill get back to you end-of-day." Again, I didn't receive answers about my procedure nor was I given an explanation. This is a major red flag. And again a violation of patient rights. WCDT have yet to recognize the importance of using clients preferred name and pronoun in all situations: The label says LGBT friendly however their intake paperwork has yet to reflect transgender or gender non-conforming inclusiveness. Providers should have a space for preferred name and pronouns on all forms, and use this when talking to or about any client. The patient consent to treatment does not include gender identity in their non-discrimination policy. Studies show that filling out forms, to the language used in a medical office maybe an obstacle that can make obtaining healthcare more difficult for clients who self-identify as transgender or gender non-conforming. For these reasons I have lost trust in West Coast Dental Torrance to prioritize my needs as a patient. If you're a future patient, make sure you know your rights, do your research and watch out for these red flags.

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We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Ariel Glass

Ariel Glass

12 Feb 2022

Had a consultation previously 1/22/22 for wisdom teeth removal. Insurance information was already provided on 1/22/22. I was scheduled for removal on 2/11/22. Get there and already waited an hour to be seen only for them to tell me this appointment is another consultation and they don't have an authorization for the extraction. I'm sick of this office never being prepared when I arrive and wasting my time.

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We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
maria teresa cosca

maria teresa cosca

11 Feb 2022

Very unprofessional, concerning appointment time. I waited for one hour and the purposed of my visit was not done. I will never recommend your dental clinic.

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We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Kwan Luu

Kwan Luu

09 Feb 2022

Most of the docs here just spend as little time with me as possible, even though I waited an hour to see them. I didn't get the same doctor as my last visit. Quality of service here seems to have slowly deteriorated over the years. At least the facility is clean and they have good COVID precautions.

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We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Sister Miriam Joseph

Sister Miriam Joseph

08 Feb 2022

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Lucretia Brownlee-Elam

Lucretia Brownlee-Elam

05 Feb 2022

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Antonio Beloto

Antonio Beloto

05 Feb 2022

No respect at all for the patient’s time. Only one dentist serving ALL patients in the clinic. I have waited for two hours for a 20 minute procedure. I am not returning to this messed up clinic.

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We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Twanda Yarbrough

Twanda Yarbrough

04 Feb 2022

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nancy camacho

nancy camacho

28 Jan 2022

By keeping up with appointments scheduled. Each time I’ve come in I’ve waited 30+ minutes in the waiting room even though I have appointments scheduled and show up on time. Then had to wait again in the chair. This time I showed up at 10:03 for a 10am appointment. Was called to get X-rays around 10:30. Taken to the chair around 10:45, not seen by a dentist till around 11:10. Told they wanted to do a teeth cleaning on me same day but that they needed to see about scheduling it. I let the lady know that I needed to leave soon for work and she insisted she’d try to get me in and schedule the appointment. I waited till exactly 11:30 and then left as I still hadn’t had anyone come to start cleaning my teeth and I still had to drive back to work! I don’t have 2 hours for a 6 month dentist checkup when I made an appointment.

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We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Djuan Hunter

Djuan Hunter

28 Jan 2022

I had a great experience. Was nervous in the beginning but everyone was so friendly. Thanks Doctor for making me feel comfortable.

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Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)

West Coast Dental of Torrance
phyllis monroe

phyllis monroe

26 Jan 2022

Great dental office. Fast, efficient, clean. Great staff excellent dentists. Very impressed.

Dan Weber

Dan Weber

21 Jan 2022

Three out of the last four time I had an appointment at this dentist's office, I left without even seeing a dentist, after waiting 90 minutes or more each time. I've never experienced such a poorly run operation with total disregard for the time of their patients.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Harold Mitchell

Harold Mitchell

20 Jan 2022

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Annlane Salacup

Annlane Salacup

18 Jan 2022

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Angelica Pulido

Angelica Pulido

14 Jan 2022

I did not like this place at all the waiting is long I went for a cleaning and they took almost two hours for something small all they care is charging you for extras be-careful will no longer go back

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
jmgrepair

jmgrepair

12 Jan 2022

it was extremely thoughtful and kind ! But , its unfurtanetly when they see I have abrations and its a money maker for them ! To assume that I brush with hard toothbrush or I'm brushing the wrong way" brushing tiles of the floor" really. Did you ask me how was i brushing or even ask what kind of toothbrush I use. there are so many variables , it just boggles the mind! never coming back to this clinic. be careful with there suggestions and get a second opinion !!!!!

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Jeffrey Addison

Jeffrey Addison

12 Jan 2022

Great service. Very friendly experience.

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We greatly appreciate this and look forward to seeing you again very soon!

West Coast Dental of Torrance
Maria Beltran

Maria Beltran

08 Jan 2022

Very fast and thank you

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!

West Coast Dental of Torrance
Alysse Lion

Alysse Lion

06 Jan 2022

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J Maxim Fields

J Maxim Fields

04 Jan 2022

Dr. Hankins was incredible. He was up front and explained my dental health and the procedure to where I understood I great detail. He was friendly and made the experience as easy as possible. 10/10 would recommend his service.

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
marlene mancuso

marlene mancuso

04 Jan 2022

Will not return made me wait 54 minutes for a prophy, freezing cold in facility and finally after I complained a person came in to clean my teeth. No one ever identified themselves to me If the person was a Hygienist, she drowned me with water and then polished and flossed my teeth. The worst cleaning ever and I have been in dentistry for 28 years!!

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Elaine Estrada

Elaine Estrada

21 Dec 2021

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monique navarro

monique navarro

16 Dec 2021

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Karen Dwelly

Karen Dwelly

16 Dec 2021

Everytime we come here, the entire staff is always VERY helpful. They answer all our questions and handle even the not so nice customers with utmost respect. Patty was able to adjust our payment schedule to suit our needs. Thank you so much.

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Ahmed Alatawna

Ahmed Alatawna

15 Dec 2021

Never go to this place no matter what! The worst appointment scheduling experience you'll get in your life. In addition, they quoted me 1600$ for a crown treatment, I called my insurance and figured out that my co-pay is 180$, a legal complain is already in progress, looking for other clinics now

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
udi smailliw

udi smailliw

15 Dec 2021

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Ahmed Atawneh

Ahmed Atawneh

15 Dec 2021

Worst experience I’ve had ever, I showed up at my appointment 10 min before and kept waiting for THREE HOURS before seeing the doctor

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Kay Howard

Kay Howard

10 Dec 2021

Dentist and X-ray tech was great. However, not happy with the way this facility operates. This facility has a new staff every 3-6 months. No consistency, also I feel scammed every visit. Needless to say, I will not be going back. I felt as if I was being Up- sold on services. My total cost came up to $589 plus $189 for my daughter. At Dentist Dr. Ma’s in Lomita her staff is very professional and runs your insurance before your visit letting you know what’s not covered; therefore you have no surprises. If you schedule a six months cleaning and your insurance doesn’t cover this service twice a year please disclose beforehand preventing unnecessary mishaps. In addition, this is a place you go to when your unable to go to the good facilities elsewhere.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Jocelyn Gallegos

Jocelyn Gallegos

30 Nov 2021

Doctor was super nice staff as well !!! Came here to get my wisdom teeth tooken out and went great .

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!

West Coast Dental of Torrance
Diego Orozco

Diego Orozco

27 Nov 2021

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Rita Okoye

Rita Okoye

23 Nov 2021

Unjustifiable delays. Despite signing in 25 minutes ahead of my appointment with only one client ahead of me, I didn’t get out until 3 1/2 hours later for just cleaning and couple of fill-ins.

Gordon Mueller

Gordon Mueller

19 Nov 2021

Very welcoming and pleasant staff. Dr. Hankins is very professional and caring. I waited a little bit but it was worth the wait! ??

Janet Dowiz

Janet Dowiz

18 Nov 2021

Had an appointment 11am they took me in at 1.40pm then Doctor looked at me after several xrays only 2 minutes and did not even explain what I was here for I wanted to have an option for an implant and a bridge and a cleaning He said cleaning additional something about $100 but my insurance covers this Then 2 other teeth need treatment each$250 Then bridge 4800 Implant he did not mention Then came a lady she said my insurance will not cover anything with is false information I left will not go back ?

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Maria Banuelos

Maria Banuelos

17 Nov 2021

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jacob dominguez

jacob dominguez

16 Nov 2021

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Steve Vigil

Steve Vigil

14 Nov 2021

It was in and out of the denist, I got there early and no sooner I was out Thank you Denist Lee

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

West Coast Dental of Torrance
Simone Foster

Simone Foster

14 Nov 2021

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maria Herrera

maria Herrera

13 Nov 2021

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Thank you so much for rating us, Maria. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Mahmoud QUWAIDER

Mahmoud QUWAIDER

12 Nov 2021

After waiting an hour outside I was called in to get the X-ray. Waited 45 minutes on the dentist chair and nobody came to check on me so I left. The week before that I waited an hour outside so I asked to reschedule my appointment. I think they only have one dentist on duty.

Ratheesh Kumar

Ratheesh Kumar

11 Nov 2021

This facility takes way more patients than they can actually handle. I waited for 3 hrs to see the doctor and doctor looked at me for few minutes . I think the doctor is experienced but he has not time time to pay attention to a patient. There were many patients waiting for single doctor.. I would avoid this place.

Miri Sanchez

Miri Sanchez

04 Nov 2021

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Sarah

Sarah

03 Nov 2021

Everyone was so kind, patient, and welcoming! They explained everything so clearly and easily. I had great experience with West Coast Dental and will be back if I have any dental issue.

Liset Ortega

Liset Ortega

03 Nov 2021

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Trinidad Flores

Trinidad Flores

03 Nov 2021

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Thank you so much for rating us, Trinidad. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Tct/ trapping. ent

Tct/ trapping. ent

02 Nov 2021

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MAYRA OLVERA

MAYRA OLVERA

27 Oct 2021

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Lissette Hernandez

Lissette Hernandez

23 Oct 2021

I waited 1.5 hours on a Saturday morning, when I was told it would be about 20 min. After 1.5 hours, I was told there was still 2 people in front of me. I ended up leaving because I shouldn’t have to wait 2 hours when I have an appointment.

Gregory hedrick

Gregory hedrick

23 Oct 2021

This is the worst dentist I've ever been to not only are the wait times ridiculous but the staff just as bad they didnt tell me not to floss after doing an expensive procedure they have taken months to even give me an appointment for wisdom teeth removal then they cancel it the day of after I already took time off work I will never go to this place again

Antonia Simmons

Antonia Simmons

22 Oct 2021

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Juan Grinalva

Juan Grinalva

22 Oct 2021

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destiny estrella

destiny estrella

22 Oct 2021

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Kenny B

Kenny B

22 Oct 2021

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Maria Arguelles

Maria Arguelles

21 Oct 2021

I had a really great experience and The staff was very helpful. Ms.Yvonne was the manger today and she helped me with figuring out a plan to get my procedure done . Everything was straight forward and understanding. Just like always I enjoy going with Dr.Miguel who’s the one who always does my cleaning . There was another doctor on the spot but I didn’t quite get his name but he was a very cool and nice guy .

joel villaverde

joel villaverde

19 Oct 2021

my appointment is 4pm, ill wait for 2 hrs and 1/2 just to do simple cleaning no good always like that i cany

Mariam Ganiyu

Mariam Ganiyu

18 Oct 2021

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Laura Webster

Laura Webster

17 Oct 2021

Friendly and accommodating staff.

Asha Franklin

Asha Franklin

16 Oct 2021

Friendly staff & Doctors. They didn’t take too long and I felt very comfortable from the time i came in until I left.

kilzopanda

kilzopanda

15 Oct 2021

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Diana Gramajo

Diana Gramajo

15 Oct 2021

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Jackie Morelli

Jackie Morelli

14 Oct 2021

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Nicole Santana-Zuniga

Nicole Santana-Zuniga

04 Oct 2021

The Doctor we seen was great! I loved him he did exactly what needed to be done with out adding extra things that I was told at other offices. fixed the problem and did a really great job. It was very professional from beginning to end staff was courteous on a business level which is great! More than that they were all knowledgeable and on the same page. Everyone there seemed to run like clock work. Thanks for doing a great job, been to alot of dentist this is my favorite office.

Lauryn Orque

Lauryn Orque

01 Oct 2021

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Kaori M

Kaori M

29 Sep 2021

They don't really handle booking. Probably over booking?! I have waited over 1 hour and 15 minutes, so I left. Just waist my time.

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
Francisco LM

Francisco LM

29 Sep 2021

If I could give them -5 stars I would, two hours there waiting for nothing.. this is beyond stupid.. avoid this place and save yourself from this. Made the appointment for 4:00pm, got there at 3:45pm and walked out at 5:50pm, nothing got done.. My kid dental health is important and for them to not take is serious enough to do their job.. how do you run a business like this..

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Melinda Paez

Melinda Paez

23 Sep 2021

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Alejandro

Alejandro

19 Sep 2021

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aly elizarraraz

aly elizarraraz

18 Sep 2021

It was a good experience, had the most wonderful Doctor , I explain to him my health issues and he was very understanding ,he help me out and it went good I didn’t get anxiety at all , he ask me several times if I was ok and that was nice , I was confident, he did a great job, ? Thank you Dr. Josh Lee , when I go back to this dental office, I would definitely will request the same doctor. ??❤️

Tristan

Tristan

11 Sep 2021

This dentistry is located between a COVID testing center and a 7 Eleven. As I was waiting over 1 hour and 30 minutes to be seen, a homeless guy walked by the window which was covered in graffiti. If that isn't enough for you not to come here, please keep reading. I walked in with no greeting and asked to fill out 7 different sheets of paperwork. There were no clean pens and no hand sanitizer left. Went to get an X-ray and the guy threw the X-ray vest on top of me with no hello, how are you doing, nothing. I waited for 1 hour and 30 minutes and heard that same guy pathetically trying to flirt with the other coworker at the front desk. No apology for the waiting. Nothing.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
justin darnell

justin darnell

11 Sep 2021

Superb Staff, and my new favorite dentist! If in Torrance THIS is the place to go to.

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

West Coast Dental of Torrance
Ma OfWaters

Ma OfWaters

11 Sep 2021

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Jeff O'Brien

Jeff O'Brien

04 Sep 2021

Kind, professional staff and doctors, all my experiences have been great there.

martha alba

martha alba

04 Sep 2021

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Martin .V

Martin .V

03 Sep 2021

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Yuko Takeuchi

Yuko Takeuchi

03 Sep 2021

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Emma

Emma

01 Sep 2021

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Tammy Gonzalez

Tammy Gonzalez

27 Aug 2021

I am NEVER Coming here Ever again! My kids Dental appointment got canceled 3 different times! This last time, I didn't find out until I arrived. I didn't get the message until I got here! So guess what, Western Dental lost 3 patient's! Very Disappointing!

Jesus Zavala

Jesus Zavala

26 Aug 2021

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Leah “Mamaleah”

Leah “Mamaleah”

25 Aug 2021

I've waited for several appointments here for 2+ hours to get called back. It's always packed and not enough seating. Today we waited from 10am to 11am, an hour just to be told they needed to reschedule us. They said there were 2 employee call outs which they could have called me in the morning to reschedule before I came in. Using the call center is pointless. They always schedule way too many patients for the time slots. I'm pretty irritated about today.

norman knights

norman knights

25 Aug 2021

West Coast Dental Team was very professional and engaging. I like that...

Khaia Marie

Khaia Marie

19 Aug 2021

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Andrea Gonzalez

Andrea Gonzalez

19 Aug 2021

Doesn't matter if you have an appointment expect to wait an hour or two because 10 other people were scheduled at the same time and they only have like two available dentists.Also expect your schedule date to be rescheduled over and over because "theirs no available dentist for that day" if you can please look else where it's neither affordable nor professional. I will say they have friendly staff, but nice people doesn't equal quality service

Sara Orozco

Sara Orozco

18 Aug 2021

I would recommend going anywhere but here, unless you like wasting your time. I live on an island in AK so I decided to get my teeth cleaned while visiting family in LA. I called multiple dentist offices to get an appointment and most of them told me they were booked on the day I was hoping to come in, which is perfectly understandable. I was really glad and surprised when West Coast Dental of Torrance told me they could take me just a couple hours after I called. It turns out the reason they were able to book me was because they didn't care about having me sit for 3.5 hours in the waiting room to get my teeth cleaned. They took my x-rays within 15 minutes of my 10 am. arrival (I showed up at 9:50, 10 min before my scheduled appointment), but after that I did not get my teeth cleaned until 1:30 pm. A guy sitting next to me had also showed up on time for his 10 am appointment and was seen around 1:30, like me. The staff kept saying they were short staffed. I understand being short staffed, but if that is the case, stop booking people for appointments when you know you can't service them in a timely fashion. I asked the receptionist about the wait about an hour and a half in--I wasn't angry and addressed her very calmly. I just wanted to know if the wait was going to be a good while longer so that I could perhaps go and run another errand during the wait. She said she would check--got up from her desk, and then never returned to update me. I was also quoted a very inaccurate price on the phone for the teeth cleaning. When I told the manager this she said she always tells her girls not to quote people because they don't really know. I think it is more than reasonable for a receptionist to know the base price for a basic service like a regular cleaning. The quote was several hundred dollars off because she told me the price of 1/4 of my mouth cleaning instead of the full thing. I thought it was a lame excuse and is probably something a dentist office does because they know you are unlikely to decline the work after waiting 3 hours to be seen. Do yourself a favor. Go somewhere else. One more thing: you might be thinking these complaints only apply to the receptionist, and if the services themselves are decent, it doesn't matter. Since neither the manager nor the dentist expressed very much understanding of the disrespect of my time, I felt the place lacked integrity as a whole

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We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services

West Coast Dental of Torrance
Linda Miller

Linda Miller

16 Aug 2021

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Andrea Payne

Andrea Payne

13 Aug 2021

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JENuinely Yours

JENuinely Yours

11 Aug 2021

We had an appointment at 4. We were told to come earlier to fill out paperworks. We were there at 330. We were seen at 530. And when we got inside , we had to wait 30 more minutes. So unacceptable when you have kids. DO NOT OVERBOOK. YOU ARE COMPROMISING THE SERVICE AND SAFETY OF THE PUBLIC.

melissa rodriguez

melissa rodriguez

10 Aug 2021

long wait

Tayo Adetola

Tayo Adetola

05 Aug 2021

It was nice. The wait time was behind schedule but considering it was my first visit I’m sure that’s not a normal occurrence

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Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.

West Coast Dental of Torrance
Karen W

Karen W

30 Jul 2021

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K Ann

K Ann

29 Jul 2021

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Nichelle Tapangco

Nichelle Tapangco

24 Jul 2021

Excellent staff! They make the pain go away… Wait time / be prepared

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

West Coast Dental of Torrance
Mario V

Mario V

20 Jul 2021

My wife took my daughter in for her appointment today... Only waited 2.5 hours... For the 5th time in the last year. I think they're just milking my insurance with these useless appointments... Go elsewhere folks.

Thicko Mode

Thicko Mode

19 Jul 2021

Stay the f away from this place. Minimum 2 hour wait. Terrible service.

Michelle Ball

Michelle Ball

19 Jul 2021

They sent me away without any antibiotis for the effection un professional to the fullest. Not happy with any of it. Bad Bad

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Lisa Burditt

Lisa Burditt

16 Jul 2021

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Gwen Koyanagi

Gwen Koyanagi

16 Jul 2021

Miguel does a GREAT job cleaning my teeth without pain. I have sensitive teeth and gums and have trouble finding someone who can clean my teeth without pain. He is a rare find!

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Thank you for your kind words about our office, Gwen! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)

West Coast Dental of Torrance
andrian santos

andrian santos

14 Jul 2021

bad service

Adel Yousef

Adel Yousef

13 Jul 2021

It's very bad, what's meaning after I stay for one hour they said we need permission from your insurance. They call me and send message several times before my appointment. They don't no the permission just now after I wasted my time. Really it's worst service.

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Yessenia Diaz

Yessenia Diaz

12 Jul 2021

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Jorge Aragon

Jorge Aragon

10 Jul 2021

Unfortunately several issues it’s been happening since day one I should follow my instincts then. A) sending me to another clinic, make an appointment and for them to tell me the day of the appointment that they don’t do this type or treatment. B) no respond from a supervisor o manager from this location after leave a message to contact me. I call corporate or main office they couldn’t contact the supervisor at the moment she told me that she will be sending her email for her to contact me to help me to get another clinic where they could do the treatment that I need… but that never happened nobody call me or E Mail me or text me from this location… if you look on my files you should be able to see when I call corporate.. C) the main reason why I look for a dentist in the first place was for an issue that I have on my lower front tooth, on the fist visit they just clean my teeth. That was more then a year ago, they are focus on treatment that I need with more cost.? d) I know that business are business, but they should show more compassion… not only for money. My last visit as soon I set on the chair a person on charge of finanzas (manager) she approached me to talk about the most expensive treatment again that need to be done, I have to mentioned her that if we could talk about what brought me to this visit first? Finally I’ve talk about my problem with my front teeth it’s been hurting again, she said to fix this tooth is around 1,400 of course I didn’t have in my plans that kind of money, so I left again with no treatment …. It’s been more than a year and guess what? I still with the problem of my front lower teeth, which it was the main reason why I went to this place a year ago. 2 doctors were talking to me on my visits no one show any good costumer service or hospitality, the last one was a lady from Middle East, I’m sorry to describe her like that but I don’t even know her name. Unfortunately I’m removing my kids and my wife from this location. Thanks for your time to read this comment.

Perry L. Coleman

Perry L. Coleman

08 Jul 2021

I waited for over an hour and after reading comments left on YELP, everything became very clear. As a new potential client this experience was definitely not what would convince me to invest my trust in for dental care. Pleasant receptionist (Brenda) but the management of the facility was awful. A wasteful use of time and effort.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Arlette Torres (Melany torres)

Arlette Torres (Melany torres)

07 Jul 2021

They take a long time and leave you waiting too long in the rooms without saying anything. I had to get up after waiting for more than 1 hour for them to come and tell me what they were going to do to me because no one came and they kept passing people...

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I'm sorry to hear you've had some issues with wait times at our office. We understand our patients' time is valuable, and we do our best to adhere to a strict and timely schedule. We do our best to keep wait times to a minimum, but sometimes dental emergencies occur and things take longer than anticipated. Regardless, we're making a conscious effort to minimize wait times and notify patients when we're running late. If you need additional assistance or have any questions, please call our office or email us at WCDCustomerService@incontactemail.com.

West Coast Dental of Torrance
Jeannette Rivas

Jeannette Rivas

06 Jul 2021

The office is run horribly! No one knows what they are doing and they can’t keep an Orthodontist to save their life.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Portia B

Portia B

03 Jul 2021

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Berenice Moreno

Berenice Moreno

30 Jun 2021

Don't recommend this place at all. This place has ridiculous long waiting times to be seen. If your appointment is at 9:00 a.m. get ready to be seen one hour or two hours later. Staff was late, and the case manager was not there. And staff is not friendly at all. This place is a mess, it doesn't look like they know what their doing in the front. While being there saw a lot of patients complaining that was a red flag ?for me to just find another place to go.

Robert Ramon

Robert Ramon

26 Jun 2021

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Donnafel Manalad

Donnafel Manalad

24 Jun 2021

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Pablo Noh

Pablo Noh

23 Jun 2021

Horrible... receptionist are rude and dismissive. We had an appointment today at three and we had to wait two hours and a half to be seen. Specialist is there only once a month and last month she was not there so this created a bigger wait. Whenever you have a problem they can never book an appointment. This only happens on tusday when the specialist are there. After three hours they tell me they dont have the part for the appointment and i have to wait another month. Not recommended especially since they tell you will call you back and i have to ask the manager and they never seem to call you back. Very dissapointed.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Delmi Moran

Delmi Moran

22 Jun 2021

Service was very poorly it took more than a hour for him to be seen. There was no communication that doctors where running late and is always the same every time.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Jesse Willis

Jesse Willis

20 Jun 2021

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paola zamora

paola zamora

20 Jun 2021

I came in today to get my wisdom teeth removed & when I booked my appointment they said they would be removed today but when I go in today after waiting 2 and a half hours they took an X-ray they said they can’t do it and to make a different appointment I will not be coming back to this business if they needed authorization from my insurance they should’ve let me know over the phone in order for me to get that from my insurance

Kyle Y

Kyle Y

18 Jun 2021

The worst experience I have ever had. Incompetent staff. I was just here for a teeth cleaning! Very simple and basic. The front desk staff seem like ESL (english as a second language) students who do not know how to use computers or communicate properly. 4 primarily spanish speaking staff at the front desk and they still could not figure out which patients were in line. Very sad. I arrived on time and waited over 2 hours for routine teeth cleaning. Through the years (I have been here approximately 5 or 6 times) the front desk staff, dental assistants, dental hygienists, etc. have always seemed like they had mental disabilities BUT the dentist Dr. Mena Abraham did a fantastic job. Straight to the point and was very informative. He never pushed any procedure that was not needed. That was the reason I kept coming back. Come to find out today that he left in early 2021. That along with waiting over 2 hours for routine teeth cleaning is unacceptable and I will not be returning ever again. This place is a mess honestly. The support staff (front desk, dental assistants etc.) is ever changing probably due to them making close to minimum wage and their administration is horrible at training them. Very disappointing that they just can’t seem to get it together. For new patients hopefully it will get better but I doubt it. They need to restructure their whole payroll, fire everyone and start over.

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Hi, Kyle. Thank you for your kind words about our team. Our top priority is to make sure our patients feel safe and comfortable at all times while under our care, and we are so glad to hear we were able to achieve this for you. Our staff is honored that you speak so highly of them, and we thank you for being an amazing patient of ours. We hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)

West Coast Dental of Torrance
Rose Onuoha

Rose Onuoha

16 Jun 2021

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Mew4ever18

Mew4ever18

13 Jun 2021

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Marie Mosley

Marie Mosley

12 Jun 2021

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Lisa Marie

Lisa Marie

08 Jun 2021

Staff is friendly and orthodontist is awesome. However, orthodontist is only in office once a week and good luck trying to see her. They make you an appointment and call you the day before that they have to cancel because the doctor won't be in. Braces should be adjusted every month and i think they have canceled or rebooked the last 4 or 5 appointments. Very inconvenient for working parents and they get your money upfront and then can't do the work. 2 years of braces will probably turn into 3 or 4 years at this rate.

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We are so sorry to hear this was your experience with our office, Lisa. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
James Johnson

James Johnson

06 Jun 2021

Excellent caring service ,staff friendly and helpful and was concerned about doing what was best for me not there profits I love this place

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

West Coast Dental of Torrance
Esteban Moran

Esteban Moran

05 Jun 2021

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Alicia Varenas

Alicia Varenas

02 Jun 2021

Great work.

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We greatly appreciate this and look forward to seeing you again very soon!

West Coast Dental of Torrance
MICHAEL RIZKALLA

MICHAEL RIZKALLA

01 Jun 2021

My name is Michael Rizkalla. I had an appointment today for a regular check up and regular cleaning. I went to the clinic and waited for two hours from 9 am to 11 am and I met the one in charge there, her name is Zoila, and she told me I wasn’t doing my cleaning today and that my cleaning is due only once a year. To do my cleaning today, she said I had to pay $600. I have been at this clinic for five years now and have been doing my cleaning twice a year, every six month. My question now is: why did you schedule an appointment for me from the beginning if you weren’t going to do cleaning? Why did you call me and schedule an appointment for me and leave me waiting for two hours if no service was due for me??? And when I asked Zoila to check my patient history to see that I have been regular cleaning twice a year, she said she can’t see my patient history and can’t access my information. I don’t understand how she is the manager of the place if she doesn’t know what she’s doing and the entire staff doesn’t know what they’re doing. She and all the staff are lost and she is unsuitable to be the clinic manager. I have been with this clinic for five years and the service keeps getting worse, and this current staff is the worst staff I’ve seen.

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We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.

West Coast Dental of Torrance
LuQuilla Collins

LuQuilla Collins

29 May 2021

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Krystal French

Krystal French

29 May 2021

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Noemi Bermudez

Noemi Bermudez

28 May 2021

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Gabriela Escobedo

Gabriela Escobedo

28 May 2021

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Renee Huschka

Renee Huschka

26 May 2021

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Floribet Piña Garcia

Floribet Piña Garcia

22 May 2021

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chris sanchez

chris sanchez

20 May 2021

Great service and customer service..

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We greatly appreciate this and look forward to seeing you again very soon!

West Coast Dental of Torrance
Yasmine Bayomi

Yasmine Bayomi

20 May 2021

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Gyrosebuds

Gyrosebuds

17 May 2021

It was a terrible experience. If you want to get an extraction, then go somewhere else. They have a surgeon that only comes in once a month. ONCE A MONTH. Even if you have an appointment, you will definitely wait 2-4 hours passed your original appointment time. They blamed the call center for overbooking the patients. So do yourself a favor, and go to another dental office that is not any of the West Coast Dental clinics. I gave this a one star because I had to wait 3.5 hours passed my original appointment time to tell me that they can’t do my extractions. I was already consulted in March with this location. They evaluated my teeth, did they whole X-ray and told me they can do the extractions on my 4 wisdom teeth. I got set up for May to have them extract my wisdom teeth. May comes and 3.5 hours later, they said they can’t do it due to not having the proper equipment and that it is better to do it with a hospital. I was absolutely livid. I completely wasted my time. So incompetent. Just don’t bother with them or any of the other West Coast Dental clinics.

Anabel Paredes

Anabel Paredes

15 May 2021

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Blazer 100

Blazer 100

13 May 2021

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Gali Tellez

Gali Tellez

12 May 2021

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Kimberly Weaver

Kimberly Weaver

06 May 2021

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Linda Greaves

Linda Greaves

05 May 2021

Helpful informed group. This was my first visit. There are some really nice people working here.

Rosanna Ochoa

Rosanna Ochoa

05 May 2021

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LeShannon S.

LeShannon S.

01 May 2021

You can find better.

Rajesh R

Rajesh R

01 May 2021

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Cheri Petersen

Cheri Petersen

28 Apr 2021

Went in to make sure my wisdom tooth extraction was healing properly. I was still having issues with pain and swelling. Dr was very nice and gave me a prescription for an antibiotic and ibuprofen.

alondracanela

alondracanela

24 Apr 2021

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Allison Altwer

Allison Altwer

24 Apr 2021

This office is consistently 30 minutes-1 hour late for my appointment every single time, today I waited 2.5 hours for a 5 minute cleaning. No one ever came to explain the delay or apologize for being so behind schedule. Wont be coming back.

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Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
leah lundy

leah lundy

15 Apr 2021

Office staff are very friendly and accommodating. The dentists are thorough in their dental work. I am pleased with the results so far.

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!

West Coast Dental of Torrance
Katherine Martinez

Katherine Martinez

11 Apr 2021

The dental assistant was nice, and the receptionist was also very nice... BUT the Doctor herself was absolutely unprofessional. I scheduled a cleaning for 2:30pm, I expected to wait a while because we are still in the middle of a pandemic so I understand that waiting was gonna be something I would have to bear which was okay, but I was I didn’t expect was to wait 2 whole hours and got seen at 4:30 pm to get seen by the Dr, and when she came in she literally looked at my teeth for 1 minute, said I didn’t have any cavities, left the room and proceeded to tell the receptionist something. When the receptionist came back she told me that we would have to reschedule my cleaning for another day, when I asked why she then told me it’s because the Doctor LEFT. How did the doctor who just saw me a couple minutes before just suddenly disappear and leave their patient? The receptionist apologized and said “I’m sorry I don’t know why she’s like that”. So I’m assuming this particular doctor does this often enough that this is a known characteristic. I wasted 2 hours of my time, time away from my child as well since I am A single working mother who’s time is very limited and it’s difficult to find availability to make appointments like this. I’m just so disappointed and frustrated with the whole experience.

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We deeply apologize for the experience you had in our office, Katherine. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Paco Martinez

Paco Martinez

07 Apr 2021

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Cande Zamudio

Cande Zamudio

06 Apr 2021

Monday I have an appointment and they have my waiting laying on the bed for minutes just to tell me what my doctor don't work Monday

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

West Coast Dental of Torrance
Isk K

Isk K

02 Apr 2021

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Brittney Lane

Brittney Lane

26 Mar 2021

If I have to rate it on today’s visit alone then it’s a two-star. I am a new patient so you would think they would make this first visit the best experience but NO! I was advised to show up 10-15 minutes early for my 3pm appointment. I arrived at 2:40pm to allow ample time to complete new patient paperwork prior to appointment time. Obviously over booking is an issue at this office because my daughter didn’t go back to see anyone until 3:52pm. Then in that 45 minutes waiting in the lobby 6 other patients have came in and the front office is crowded and not allowing for safe social distancing so I decided to wait for my daughter in the car. My daughter then text me and tells me they need a signature from me and left to find me....how was the missing signature not found in the 45 minutes I spent waiting past my daughter appointment time. I pre/scheduled the orthodontist consult before this experience so I’m going to give it this last shot before I look for another dentist for my daughter and myself. Finding a good dentist and an office with customer service is proving to be a challenge these days smh.

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Thank you for your feedback, Brittney. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
Mary Owolabi

Mary Owolabi

24 Mar 2021

I had an appointment for 11am, got there filled out the form been waiting over 2hrs and I haven't been attended to, to think I took off a day off at work just to make this appointment. I walked up to the front desk to ask how long more to wait. No one had any idea, I stepped put only to be bombarded with text and email asking how was my service, what service exactly! The one that never happend? Definitely changing my insurance.

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Thank you for your feedback, Mary. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

West Coast Dental of Torrance
Citlali sauceda

Citlali sauceda

23 Mar 2021

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Joe Horst

Joe Horst

13 Mar 2021

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Alonso Rivas

Alonso Rivas

13 Mar 2021

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john readyhoff

john readyhoff

10 Mar 2021

Wow what a difference from my experience 6 months ago..from waiting 2 hours in the waiting room until treatment then to only 10 minutes now..!! I think all the staff have been to a charm school or maybe they were riding on a bus to Damascus and got struck by lightning. From initial greeting right through to the dentist and hygenist..everyone was extremely courteous..friendly and caring..I hope they keep this standard up..my next visit maybe they have some sort of entertainment and refreshments. This is an update as I went for an implant and a crown recently after the lifting of virus restrictions. Dr. Abraham is a very skillful dentist he is very patient and spends time on detail. I am extremely happy with the results and my daughter who is 18 and very picky could not figure which was the implant as they got the shade just right. The front desk continue to be very nice and efficient. John

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Thank you for your review, John! We are so happy to hear that you gave us a second chance to make you experience better than the last. We promise to dedicate ourselves to making sure you have a great experience every single time you visit our office. We can’t wait to see you again soon! :)

West Coast Dental of Torrance
Nicole Alexander

Nicole Alexander

03 Mar 2021

The process hurt my teeth

Nidia K.

Nidia K.

02 Mar 2021

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eric williams

eric williams

28 Feb 2021

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Thank you so much for rating us, Eric. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Joe Simon

Joe Simon

28 Feb 2021

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Gary Wild

Gary Wild

25 Feb 2021

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Adam Boyd

Adam Boyd

24 Feb 2021

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Vickie Garcia

Vickie Garcia

24 Feb 2021

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Raul Ortega

Raul Ortega

24 Feb 2021

Awesome people, super knowledgeable and friendly.

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Vanessa Martinez

Vanessa Martinez

23 Feb 2021

The ladies at this dentist office are so nice and professional, they made me feel very comfortable and explained every process clearly.

AERI ju

AERI ju

18 Feb 2021

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Gregory James

Gregory James

17 Feb 2021

Very very happy with West coast Dental

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Thank you for your kind words! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
joanna vega

joanna vega

16 Feb 2021

Only put one star because i had to bit if. It was for me i would put zero stars horrible experience

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We deeply apologize for any and all inconveniences you have experienced while in our office. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time

West Coast Dental of Torrance
Jerome Stoll

Jerome Stoll

15 Feb 2021

I was very disappointed with my visit. The Dentist did not take the time to answer my questions and concerns. I just got a list of what he wanted to do and was referred to the staff member who was to outline the costs. I felt I was in a car dealership rather then a dentist office. They lost me as a client.

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Thank you for your review, Jerome. We apologize that you had the impression we were trying to oversell you. Our doctors do their best to present you with all of the options so you can receive a customized treatment plan that works best for you. If you have any further questions, please contact me directly at ncamacho@westcoastdental.com to privately address your concerns due to HIPPA regulations.

West Coast Dental of Torrance
Saundra Hall

Saundra Hall

15 Feb 2021

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Sayed Muheb Hussain MUSAVI

Sayed Muheb Hussain MUSAVI

14 Feb 2021

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Maricela Moreno

Maricela Moreno

13 Feb 2021

Very satisfied with the staff and the Dentist was great! She was fast and gentle.

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Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)

West Coast Dental of Torrance
Diana Clark

Diana Clark

13 Feb 2021

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Rachelle Sarmiento

Rachelle Sarmiento

12 Feb 2021

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Gen C

Gen C

12 Feb 2021

Great customer service from setting the appointment until we arrived at the clinic. We waited for awhile w/c is understandable due to Covid since they do take precautions inside the clinic. The doctors , med assistant & receptionists we're great.

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Hi, Gen. Although we deeply apologize for the time you spent waiting in our office, we thank you for your kind words about our practice. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We hope we can continue to provide exceptional service to you for all of your future appointments with us, and we can’t wait to see you again soon!

West Coast Dental of Torrance
Erika zamora

Erika zamora

11 Feb 2021

Everyone was so helpful...great service and great customer service!

Vania Lepe

Vania Lepe

01 Feb 2021

Excellent service they really care about your smile... Miguel is the best he did a great job!!!

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Sara_Aaliyah Daughter

Sara_Aaliyah Daughter

29 Jan 2021

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JOHN THOMPSON

JOHN THOMPSON

23 Jan 2021

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Lucinda Dawkins

Lucinda Dawkins

22 Jan 2021

Would recommend West Coast Dental of Torrance to everybody

pearl white

pearl white

10 Jan 2021

Though the waiting time was somewhat long and the office is sort of small, I would recommend this place because the dentist there was very attentive and knowledgeable

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Althought we apologize for the longer-than-usual wait times, we truly appreciate that you would recommend our practice to others! Thank you and we look forward to seeing you again very soon :)

West Coast Dental of Torrance
Eric Chi

Eric Chi

28 Dec 2020

Nicest people around town! Had 3 wisdom teeth removed and scaling done here. Walked in insanely nervous but the staff managed to calm me down. My teeth were a disaster and these guys/gals changed all that. Quit making excuses like me, these saints will get you looking presentable.

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. Yes, you are absolutely right - the dental office can be a scary place! However, we are glad that we were able to change your perception and get you on-board for maintaining and keeping your teeth and gums healthy. Thank you for putting your trust in us to take care of all your dental needs. We greatly look forward to seeing you again soon!

West Coast Dental of Torrance
Tina Ables

Tina Ables

27 Dec 2020

Run far away from this place. The front office is unorganized, incompetent, lazy, negligent and rude. I'd have to write a novel about my experiences from there. Unfortunately, Dr. Abraham and the hygienists are all amazing and have been the only reason why I've stayed there for years but the office staff is so horrible I can no longer handle it. They have caused myself and my poor daughter enough headaches and stress. All you'll ever hear from them are excuses and most certainly will not hear any apologies when they've made obvious mistakes. The pediatric specialist Dr. becker shows no compassion for children with anxiety and when you question her recommendations she gets upset and refuses to treat you. Please don't waste your time here. Do your research and find somewhere else.

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Hi, Tina. We deeply apologize for the experience you and your daughter had in our office. We want to help in any way that we can. If you could please email me personally at ncamacho@westcoastdental.com with your full name and contact information, I will send your information to our corporate management so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.

West Coast Dental of Torrance
Robert Forbes

Robert Forbes

22 Dec 2020

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Robin Parent

Robin Parent

22 Dec 2020

I have never been so disappointed. In my life I would not ever recommend them to anyone iwentt there in severe pain and I'm still in pain

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Hi, Robin. We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time

West Coast Dental of Torrance
Gennady Medvedkin

Gennady Medvedkin

17 Dec 2020

Service is good but waiting for one hour looks rather long. Especially the waiting outdoor in cold weather before Christmas.

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Thank you very much for sharing your experience and this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time.

West Coast Dental of Torrance
isabella dixon

isabella dixon

12 Dec 2020

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thank you for the review!

West Coast Dental of Torrance
Marissa Sandoval

Marissa Sandoval

12 Dec 2020

The best experience staff was so friendly.

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thank you for the 5 Star review!

West Coast Dental of Torrance
Elizabeth Downs

Elizabeth Downs

10 Dec 2020

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Steffanie

Steffanie

08 Dec 2020

Love it here but due to covid the wait time is up to 2 hours. So plan ahead.

M V

M V

02 Dec 2020

Only an hr and a half wait... WITH appointment.

Lele Jackson

Lele Jackson

02 Dec 2020

Really long wait on 12/1/20... who get there at 330 and still haven't been called its now 530 and more and more ppl going ahead of me... The ortho department is really ride... and quick to ask about a payment but not giving the best customer service... they only give great customer service to they ppl in the area ... I live in long Beach I don't appreciate the time and gas spend and money wasted on West coast to get treat unfair.... bad ? Then before I even got called I got a thank you text I wasn't even in back I guess they was short stuff idk but the girls in front want nice to me... Doctor is always nice to me... love her ...

Michele Barrett-Yoo

Michele Barrett-Yoo

24 Nov 2020

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Thank you so much for rating us, Ernest. We really appreciate you taking the time out to share your experience with us.

West Coast Dental of Torrance
Mary Grace Stevens

Mary Grace Stevens

22 Nov 2020

I have been with WCD for the past five years with my braces and regular check ups and cleaning. This past week, I went in for a consultation for a tooth that has been giving me aches and pain for the past 5 months or so, and as a broke college student, I was extremely worried about finances and the kind woman in the back of the front desk consulted with me for my options and completely understood my feeling about the upcoming procedure. She did her absolute best in explaining my choices and relieved me sooooo so much. I 100% recommend going here for a first, second or even third opinion on any big procedures, thew staff us wonderful even amidst the COVID-19 pandemic. I am grateful to have been seen as more than just a patient.

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Hi, Mary. Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with our team members, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. Thanks for being a loyal patient of ours for so many years. We can’t wait to see you again soon! :)

West Coast Dental of Torrance
carlos straus

carlos straus

21 Nov 2020

I called to make an appointment to have my wisdom teeth extracted and I specifically asked if they used sedation prior to making the appointment, not nitrous or local Anesthesia. I drove 30 miles for the appointment and upon arriving the office manger was not only arrogant and borderline condescending prior to verifying my insurance, but come to find out that they did NOT offer sedation. Needless to sayI left the office with nothing done, still in pain and my time wasted with nothing more than a shallow apology and that they would “talk” to the scheduling service”.

Derrick Burgess

Derrick Burgess

21 Nov 2020

West coast dental is a great dentist all employees are respectful and the doctors do very good work

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Kay Marie

Kay Marie

20 Nov 2020

The people who helped me and my son ( 4y) once we actually got behind the front desk were AMAZING. He’s a toddler so you can imagine how hyper he was with the moving and following instructions. But both people who assisted him were patience and very kind to him. Once I was seen the same treatment was extended. The front office seemed to be a little bit unorganized. The day prior my insurance called WITH ME ON THE LINE and provided all the information that they requested, I heard the whole conversation. However when we arrived they didn’t have anything on file in regards to the insurance , that they just received less than 24 hours ago. But even with that said , while the front office wasn’t the BEST experience the overall service was fantastic.

Teresa Monzon

Teresa Monzon

20 Nov 2020

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sindy coreas

sindy coreas

19 Nov 2020

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Jocelyn Leon

Jocelyn Leon

17 Nov 2020

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Lyra Bontigao

Lyra Bontigao

13 Nov 2020

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Charlie Kim

Charlie Kim

10 Nov 2020

no waiting time and nice service!

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Thank you for your kind words, Charlie! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Cydy Gonzales

Cydy Gonzales

06 Nov 2020

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Christian Escalera

Christian Escalera

27 Oct 2020

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Madhu Lakshman

Madhu Lakshman

19 Oct 2020

very unprofessional place to visit, reception was not knowledgeable at all about the insurance process, waiting time is more, I never refer anyone to visit this place at all.

Erika Sasada

Erika Sasada

19 Oct 2020

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Cassandra Small

Cassandra Small

15 Oct 2020

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MY CREDIT GENIUS

MY CREDIT GENIUS

14 Oct 2020

Great Experience!!! Professional Staff!!!

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Freddie Kunzi

Freddie Kunzi

14 Oct 2020

Dr. Lee was fantastic... Great knowledge and patience to discuss my issues. Easy to understand. Brought much comfort to the table by sharing what was happening along the way. Kept checking on me as to how I was doing during treatment. EXCELLENT!!!

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Robert Pierce

Robert Pierce

09 Oct 2020

Very Professional, Great Experience!!!

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

West Coast Dental of Torrance
Kimberly Novoa

Kimberly Novoa

08 Oct 2020

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Thank you so much for rating us, Kimberly. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Nisha

Nisha

29 Sep 2020

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Gabriel Alzina

Gabriel Alzina

23 Sep 2020

They really care about the comfort of the patient

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Thank you for your nice words, Gabriel :) We care for our patients the way we do for our family members. Our top priority is to make sure every patient feels safe and comfortable in our office, while receiving only the very best dental services from us. We hope to see you again very soon!

West Coast Dental of Torrance
Pasha Memol

Pasha Memol

18 Sep 2020

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Zenaida Matuszewicz

Zenaida Matuszewicz

14 Sep 2020

I am very much happy and blessed to find West Coast Dental, Torrance with Dr. Abraham and followed by his staffs Miguel, Natasha and Abe for a thorough and top notch service for my dental needs! You’re highly commendable! More power and my thankz!

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Hi, Zenaida! We are so happy you enjoyed your time with our doctors and staff. Our priority is to make you feel safe and comfortable while taking care of all your dental needs. Thank you for choosing us to take care of you, and we can't wait to see you again very soon!

West Coast Dental of Torrance
Jennifer Parada

Jennifer Parada

11 Sep 2020

I have been going here since they first opened (since it was super close to my house in Torrance). I have moved to Orange County and I still come over here every 6 months for my appointment since the staff and dentist are all easy to to work with and they have all my records already. The cleaning technician always asks if there are any spots that are more sensitive and to let them know about the pain (I have sensitive gums). They are super gentle and make going to the dentist a LOT more pleasant. It is definitely a great place to get your teeth checked out and cleaned.

Aye O

Aye O

02 Sep 2020

Nice friendly staff

Myisha Ramsey

Myisha Ramsey

25 Aug 2020

My son has been going here for the last 5 years and never ever had a bad experience. The staff is always helpful and friendly.

Marvin Fuent

Marvin Fuent

19 Aug 2020

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C C

C C

15 Aug 2020

This was my first visit. The staff here, beginning with the receptionist as you are transitioned to every stop you have to make when getting a check up, are very polite and attentive. DDS. Abraham is by far the best Dentist that has EVER treated my teeth in my adult life. So happy I found them.

Christopher McLernon

Christopher McLernon

14 Aug 2020

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Ms. McReynolds

Ms. McReynolds

14 Aug 2020

My experience was much better than the last. More timely which is great. The front desk person was professional and informative. The person who took my X-rays was friendly and gentle. The dental hygienist was AWESOME! He exuded great customer service.

lilian garcia

lilian garcia

12 Aug 2020

Worst experience EVER. WILL BE SWITCHING BACK TO OUR ORIGINAL DENTAL OFFICE. Thought some good things when kept getting recommendations here but turns out WORST EXPERIENCE EVER!

mwita hayden

mwita hayden

05 Aug 2020

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Beverly Wurth

Beverly Wurth

02 Aug 2020

New dentist for us, the team here is top notch!

Kim Kay

Kim Kay

01 Aug 2020

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Sandra Alvarado

Sandra Alvarado

27 Jul 2020

Today was a great visit. The girl that did my son's cleaning was great super friendly and did an excellent job. I hope she is there for his next 6 month check up.

Tony Lanz

Tony Lanz

22 Jul 2020

friendly staff and they do great work.

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Thank you for your nice review, Tony!

West Coast Dental of Torrance
TRAY Bizzal

TRAY Bizzal

22 Jul 2020

Been here for 2 hours only thing they did was a Xray

Queen B

Queen B

21 Jul 2020

I’ve been going to West Coast Dental since I was 14. I love this dentist and I will never change. The staff is friendly and they are patient with their patients.

America Diaz

America Diaz

21 Jul 2020

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Thanks for the 5 star rating, America!

West Coast Dental of Torrance
Arnold Constantino

Arnold Constantino

18 Jul 2020

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Nickeisha Williams

Nickeisha Williams

17 Jul 2020

Love every visit at West Coast Dental of Torrance. Trust me when I say I am not a huge fan of going to the dentist but when I go to West Coast Dental I always leave with a smile on my face. The doctor and his team are so friendly. Always checking to make sure that I’m okay. They go above and beyond to make sure experience a great one. You will be in great hands!

Adri Mart

Adri Mart

16 Jul 2020

Friendly and professional.

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Thank you for your nice review, Adri!

West Coast Dental of Torrance
frank wells

frank wells

15 Jul 2020

I enjoy west coast dental, they explain things very easy. The front desk lady is great and the lady who came and talked to me about my plan, plus my option Thank you

Ken W

Ken W

13 Jul 2020

Very bad experience to visit this office the front desk ladies are so bad and not so friendly and very rude. There is no customer service attitude. Request for x-ray, the person said give 5 mins, will send it. But, never receive the email. After two days, I called them, the lady said I need to go there to sign the release form, why they did not say when the time I request. Then she said it will be process it on Friday which take about a week. Also, when they give out treatment plan cost there do not provide dental service code number. Do not know why? Doctor and the doctor assistant are great very nice; unfortunately the front office people can cost lose business and customers. Look at the review on Yelp is not very nice. Hope they head office should do something about it.

Genesis Garcia

Genesis Garcia

11 Jul 2020

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Pilseong Kang

Pilseong Kang

08 Jul 2020

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Jennifer Anaya

Jennifer Anaya

06 Jul 2020

Wait is way too long especially with appointments. Other than that, they are very professional and the dentist is nice and polite.

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Hi Jennifer. We apologize for the time you spent waiting in our office. It is our goal to get every patient back and seen as quickly as possible, but sometimes procedures run late and we are not able to. We are still very glad to hear that you enjoyed your time with our staff and doctors. We hope to see you again very soon.

West Coast Dental of Torrance
J B

J B

03 Jul 2020

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Marcus Good

Marcus Good

03 Jul 2020

These guys are very professional. And the dentist are very fast and safe. .

Camille Ann Pangilinan

Camille Ann Pangilinan

27 Jun 2020

I had a great experience here. The staff are so nice and friendly. I am really happy and I like the service. Dr. Mina Abraham was good and very professional. I will be back for my 3rd visit to complete my treatment. Thank you guys!

Maria Lopez

Maria Lopez

25 Jun 2020

I was seen today by Doctor Abraham and Dentist Assistance Miguel . My experience was GREAT from start to finish! The receptionist was super friendly and even went above and beyond to call my insurance to switch to their dentist. I got all 4 of my wisdom teeth removed today by Doctor Abraham. I was super scared but he was SUPER FUNNY AND SUPER FRIENDLY. He’s great at making you feel comfortable and just making you feel at home. He also talked me through the entire procedure. He was SUPER GREAT at calming down my nerves. The best dentist office that I’ve ever been to HANDS DOWN ! And I will keep going to this dentist and I’ll recommend this place to everyone !

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Hi, Maria. We are thrilled to hear you had a great experience with our practice! Yes, you are absolutely right - the dental office can be a scary place; however, we are happy that our amazing doctors were able to comfort you through the process. You have been doing great and we're glad we are helping you overcome your dental anxiety. Thank you for choosing us to take care of your dental needs. We can't wait to see you again very soon!

West Coast Dental of Torrance
ramon parcon

ramon parcon

25 Jun 2020

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Thanks for the rating, Ramon!

West Coast Dental of Torrance
Jacqueline Bautista

Jacqueline Bautista

24 Jun 2020

I came in for a consultation on braces and ended up walking out 2 hours later with braces. I loved it!!! The staff was great and my experience was very pleasant. I highly recommend this place! My price for braces was a reasonable price and I’m glad I came here.

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Hi, Jacqueline. We are so glad to hear that you walked out happy with our services! Our goal is to help you maintain healthy gums and teeth, and now braces! We can wait to see you again soon!

West Coast Dental of Torrance
Amyla Parks

Amyla Parks

11 Jun 2020

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Thank you for the 5 star review, Miracle!

West Coast Dental of Torrance
J’adore Antico

J’adore Antico

09 Jun 2020

This has been my local dental spot for a long time. Today, my experience was really different than its ever been. The middle aged blonde lady that was singing me in was very short and rude mannered with me. She was asking me to sign in to take my temperature and didn’t once greet or look at me in the face to acknowledge me.. I understand that it is extra stressful especially with covid happening and the precautions we need to take.. however at the end of the day we are all humans going through the same thing and you are providing a service. With saying this, the lady was wearing her mask incorrectly below her nose. This is something that should be discussed since she is greeting Everyone coming into the office. It really throws off all the positive things I have experienced there with everyone else.

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We are sorry to hear about your experience yesterday. We strive to provide great service to all our patients. We would like to offer her an opportunity to reach out to us personally so that we can try to correct the situation. Please contact us, If you’d like to email us, please do so at feedback@westcoastdental.com.

West Coast Dental of Torrance
Beth Nielsen

Beth Nielsen

04 Jun 2020

Everyone was so nice and gentle and thorough! Highly recommend this team!

lifetoday1sb Wright

lifetoday1sb Wright

27 May 2020

Dr. Abraham is the best dentist ever had in my entire life. He is very professional good at what he does one of the best. Not to mention he is very caring and understanding and very gentle man with great bedside manner. I am claustrophobic and he caters to my claustrophobic means during dental exams and procedures. He’s a wonderful human being he deserves an award as far as I’m concerned. The BEST

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Thank you so much for providing this wonderful feedback! Dr. Abraham and our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
George Melson

George Melson

15 May 2020

VERY PROFESSIONAL AND TAKES THE TIME TO MAKE SURE YOU ARE COMFORTABLE

Sheryl Davidson

Sheryl Davidson

15 May 2020

Professional

Inquisitor M

Inquisitor M

05 Apr 2020

PULLED THE WRONG TOOTH!

Nick Smith

Nick Smith

13 Mar 2020

This place deserves ZERO stars. It was my first visit to get a check up and cleaning. I completed the new patient forms online to expedite the process but still waited 30 mins to get called in. The xrays when fairly quick but then I was called in to a room to get everything else done without anticipating it I waited more than an hour in the room to get my teeth checked on. Ridiculous if I didn’t inform the front desk of me waiting for over an hour they would of never sent someone to clean my teeth. He did it in 15 min so just for that I waited in total 3 freaking hours. It was almost lunch time and I kept hearing staff saying hurry up let’s go in the background and left me there without caring that I was waiting there. That is terrible customer service and will be looking for another dentist office. “I didn’t know lunch breaks were for 2 hours in California.” If I was you look for a different place were they care just a little bit for your care because they care ZERO percent for you at this place.

Mustafa E.

Mustafa E.

10 Mar 2020

Their primary purpose is to make money. They’re big after PROFIT, UP SELLING and making more money than caring for patients.

Carla Hicks

Carla Hicks

07 Mar 2020

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Thank you so much for rating us, Carla. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Tillie Broadstone

Tillie Broadstone

07 Mar 2020

Love West Coast Dental. Doctor and staff are great. Staff make you feel at ease and explain procedures and costs, and give you options to make an informed decision.

Leota Castillo

Leota Castillo

04 Mar 2020

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Thank you so much for rating us, Leota. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Hekmat Aldib

Hekmat Aldib

04 Mar 2020

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Thank you so much for rating us, Hekmat. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
remymichelle nakao

remymichelle nakao

04 Mar 2020

Very happy and satisfied over all. I will surely recommend to anybody .

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Thank you so much for your kind words, Remymichelle. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Cris So

Cris So

03 Mar 2020

Always a wait - they overbook all the time. 2 Hours in the dentist 1.5 hour wait. I am moving dentists. I have been with them for many years and still no change.

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Hello Cris and thank you for taking the time to bring this issue to our attention. On behalf of the office we would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Shirl Walker

Shirl Walker

03 Mar 2020

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Thank you so much for rating us, Shirl. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
David Pena

David Pena

25 Feb 2020

Cordial and professionl dental people. Place to get teeth done

Rebecca T

Rebecca T

25 Feb 2020

Took me nearly 20 minutes to get called in, and over an hour to see the dentist for a check-up. Ended up having to reschedule cleaning for a few weeks later. Understandable since they're busy, but I wasted my time for the appointment.

Charlene Cortina

Charlene Cortina

23 Feb 2020

OMG they were so nice and made me feel as comfortable as possible. The Doctor was amazing he talked me through the whole process and was so encouraging. I would recommend him to all of my family and friends...Thank you West Coast Dental and a special thanks to Dr. Brown. Charlene C.

Ruby Bransford

Ruby Bransford

22 Feb 2020

Everyone was friendly! Like most people, I don’t like going to the dentist very much but check in was smooth, the x day technician was nice and walked me through what she was doing, and the doctors/dentist were awesome. I received a full break down of what I needed done both urgent and non urgent, was given a price for the services with break downs and explanations. Even the deep clean wasn’t bad! I have to go back in two weeks and I can say that I don’t mind it now. Would recommend!

Cecy Arambula

Cecy Arambula

21 Feb 2020

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Rafael Trujillo

Rafael Trujillo

21 Feb 2020

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Laura Fowler

Laura Fowler

04 Feb 2020

Great place and great dentist

Noriko Okayama

Noriko Okayama

30 Jan 2020

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Jocelyne JoeyKan1119

Jocelyne JoeyKan1119

25 Jan 2020

My daughter ended up in the hospital and having emergency surgery to stop the bleeding because the oral surgeon they contract with rushed through her wisdom teeth extraction. He tore her bottom tooth out after nearly trying to start on the top with zero anesthetic because they hadn’t done paperwork right. She is still traumatized because there was so much blood that suction had to be used in the ER while they tried to stop the bleeding for hours. What was supposed to be a simple procedure became a literal nightmare. The dentist is dismissive and the paperwork was never processed correctly. I still was receiving calls that our insurance was approved on her other teeth even after I told them never to contact us again. They did not care about my daughters welfare whatsoever.

Stacie Cuco

Stacie Cuco

25 Jan 2020

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Ruth Alejandra Portillo-Serkoshian

Ruth Alejandra Portillo-Serkoshian

22 Jan 2020

We came in this morning at 7am to bring our child in for a procedure. My child had to come in fasting. Dr Becker came in at 740am. We asked to have just the back molars to be worked on since we’re not allowed to be in with our 3 year old when procedure was to get done. Dr Becker came in to the room mad and demanding why we were not going to do all the procedure in one. I told her my child is already stressed out and crying because we weren’t going to be with him. She dismissed me and told my boyfriend that we should take him somewhere else where they can put him to sleep, my boyfriend told her that wouldn’t be a good thing and Dr Becker said it would be a good thing. This is where we stood up and walk out. For a dentist who works with children she shows no feelings. She didn’t acknowledge my child. It all seem she just wanted to get her money worth.

Cameron Hightower

Cameron Hightower

19 Jan 2020

It was pleasant. The procedure wasnt rough and I felt comfortable

Caitlin Flohr

Caitlin Flohr

15 Jan 2020

Another great appointment at West Coast Dental! My doctor is very friendly and my technician was AMAZING! I'm not so scared to go to the dentist anymore!

Michelle Paradis

Michelle Paradis

07 Jan 2020

I had a traumatizing experience by the way the office staff and Dr. Mina handled my visit. When I told Dr. Mina about my experiences at my visit, he told me that it made him feel "uncomfortable" because I was telling him that "I was experiencing something traumatic" at his office. he completely dismissed me and shockingly turned into an emotionally abusive person, determined to write me off, as I shared my experience vulnerably. The staff is incompetent and the office overbooks people. I had been going there for years before my traumatizing visit and every time i have waited anywhere from 3-6 hours for just a cleaning. worst of all Dr. Mina hides under a superficial smile, so sure, if you're willing to wait for hours and be treated impersonally, he may seem "polite." But actually if you try to talk to him at all, with any kind of genuine concern, he is manipulative, mean spirited, completely apathetic to actual patient experiences and completely unprofessional. Every patient needing dental care and are in a position of trusting their care providers deserves better than this office and Mina Abraham. You deserve better. And so did I.

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Thank you for bringing this to our attention Michelle. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Michelle Thomas

Michelle Thomas

28 Dec 2019

So far so good! The ONLY reason not a 5 star is the cost is expensive for things that insurance does not cover and they have no alternative payment plans to assist with that! However, with that said...it was not a long wait to be seen, kind and friendly staff, just had consultation but seem to be very thorough as well as having the latest equipment which I appreciated. Thank you for your great service today! MUCH APPRECIATED!!!! THANK YOU!!!

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Thank you so much for your kind words, Michelle. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
SPV

SPV

21 Dec 2019

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Yulanda Bowers

Yulanda Bowers

12 Dec 2019

IF I COULD GIVE NO STARS I WOULD. THE RECEPTIONISTS ARE HORRIBLE. NASTY ATTITUDE BECAUSE SHE’S NOT ON HER JOB AND YOU CALL THEM ON IT!!!!! I’VE BEEN GOING TO THEM FOR YEARS AND YOU ALWAYS WAITING HOURS PAST YOUR TIME, YOU HAVE TO ALWAYS REMIND THEM YOU HAVE MORE THAN ONE INSURANCE AND THAT’S BS!!!! THIS WAS THE LAST STRAW, PEACE WSET COARST DENTAL, THE DOCTOR IS VERY GOOD AND PROFESSIONAL BUT HIS WORKERS NOT SO!!!!!

Melody Cerna

Melody Cerna

12 Dec 2019

Love the service I was given West Coast Dental Of Torrance is the best. They strive to make everything perfect!

JOHN RIVERS

JOHN RIVERS

08 Dec 2019

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Dana Rivers

Dana Rivers

03 Dec 2019

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Wild Wild Wes

Wild Wild Wes

27 Nov 2019

First visit had X-rays and initial consultation. Next visit had deep cleaning, Future visits will be for root canal. High level customer service and experience. I highly recommend this place!

Emma Mccartney

Emma Mccartney

20 Nov 2019

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Octavio Lara

Octavio Lara

19 Nov 2019

Great experience, my daughter was very happy.

Elizabeth Yanez

Elizabeth Yanez

16 Nov 2019

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Danielle Nesmith

Danielle Nesmith

14 Nov 2019

I've been here for 2 hours and still haven't been seen by anyone. Given excuses about some emergency but all it takes is a little communication to let me know I will have to wait 2 hours with my baby crying. Plus, I took time off from work and they are just now offering to have me reschedule and come back AGAIN. Terrible communication and customer service.

Ana Zavala

Ana Zavala

13 Nov 2019

WCD of Torrance has a clean facility and is well stocked (materials/tools/ electronic devices) to meet patients needs. The office staff is professional, efficient, and knowledgeable. They treated me with respect and I appreciate feeling like family. The office manager...Ms. Marissa, was exceptionally helpful and thorough. Thanks for making my first visit a great one. I'm continuing my dental needs with Dr. Z who is top notch in my book.

minnie jimenez

minnie jimenez

12 Nov 2019

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Jasmine Vaughn

Jasmine Vaughn

12 Nov 2019

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Richie Chavez

Richie Chavez

02 Nov 2019

The staff was extremely helpful . I walked in not knowing anyone trying this new location . Marissa and the dr were very personal and took there time to help with my toothache .

Doreen Spencer

Doreen Spencer

30 Oct 2019

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Owen Sutanto

Owen Sutanto

25 Oct 2019

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Nikki Sullivan

Nikki Sullivan

21 Oct 2019

While trying to have one of my daughter's teeth fixed, the dentist made it seem like I was being unreasonable and demanding when I asked to have at least some sort of pain relief provided for the procedure. If You have toddler aged kids, I would not recommend them at all. If i could give 0 stars I would

Mourad Arsanyous

Mourad Arsanyous

19 Oct 2019

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Thank you so much for rating us, Mourad. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Cynthia Perez

Cynthia Perez

19 Oct 2019

Great fast service very polite

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Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, West Coast Dental of Torrance

West Coast Dental of Torrance
Toño Chicas

Toño Chicas

16 Oct 2019

To patients: Please Verify estimate by asking for doctor’s notes I asked for a copy of the doctor’s notes (one page copy) and they were unwilling to provide a copy until finally they were cornered and they wanted $25 for a copy of a piece of paper. Please be careful to review their estimates because they won’t give the Doctor’s notes to verify the doctor’s recommendation. All they care is about making money.

Maria Zarro Anaya

Maria Zarro Anaya

13 Oct 2019

Dr. Abraham is always concerned with the best treatment of his patients and his staff, from the front office to the dental hygienists to the technicians, are very polite and helpful.

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Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, West Coast Dental Torrance

West Coast Dental of Torrance
Albert Delgadojr

Albert Delgadojr

10 Oct 2019

Very polite, very professional. They do excellent work. The wait time is a bit too long.

chung ae Chun

chung ae Chun

09 Oct 2019

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Melvina G Davis

Melvina G Davis

09 Oct 2019

The staff is always professional and considerate. They answer all of my questions and make me feel comfortable.

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Thank you so much for rating us, Melvina. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Tamara McCollister

Tamara McCollister

07 Oct 2019

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Thank you so much for rating us, Tamara. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Khalil Mahmoud

Khalil Mahmoud

02 Oct 2019

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Dear Khalil, thank you for taking the time to provide your feedback with the Yelp community. We always love to learn more about experiences and how we can improve. We look forward to seeing you and your family again soon!

West Coast Dental of Torrance
weach69

weach69

27 Sep 2019

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Victor Castrejon

Victor Castrejon

27 Sep 2019

Great place the Dentist was kind and treated me like family.

Ellqeisha Adams

Ellqeisha Adams

24 Sep 2019

HORRIBLE experience per usual. I have braces and get seen once every 3 months. This is nonsense!! They are so unorganized and the clerks in the front are so rude!! DO NOT GET INTO A CONTRACT with this business. I have regretted it every since. This office also has many bad business reviews for such horrible service.

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Thank you for bringing this to our attention Queisha. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Amir Puente

Amir Puente

10 Sep 2019

This place is amazing!!! The vibe is the perfect one I was looking for. Makes you feel at home and they take really good care of your teeth. Highly recommend ... Herbert is amazing!!!

ange alloway

ange alloway

07 Sep 2019

I wouldn’t choose another dental office. The doctor has done an excellent amount of work in my mouth and has been nothing but patient and caring with me. The staff as well. I get high anxiety at the dentist and they have been nothing but loving and caring at West Coast Dental of Torrance

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Dear Ang, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Thank you, West Coast Dental of Torrance

West Coast Dental of Torrance
Chinyerem Martinez

Chinyerem Martinez

06 Sep 2019

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Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Hank Cui

Hank Cui

05 Sep 2019

Great experience. Patient and professional staff.

Bernardo Rodriguez Figueroa

Bernardo Rodriguez Figueroa

29 Aug 2019

Excellent customer service!

juan b

juan b

28 Aug 2019

Great experience, the doctors and hygienist do a very good job and answer all your question.

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Dear Juan, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, West Coast Dental of Torrance

West Coast Dental of Torrance
Ken Claypool

Ken Claypool

24 Aug 2019

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Thank you so much for rating us, Ernest. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Gage

West Coast Dental of Torrance
amber orttel

amber orttel

24 Aug 2019

Great experience today! I was in and out and received quality service from all the staff including the office staff, dental hygienist, and the dentist!

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Thank you so much for your kind words, Amber. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Christopher Williams

Christopher Williams

23 Aug 2019

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We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Mo

Mo

23 Aug 2019

Dr.Abraham was awesome!!! I've had to have a couple teeth pulled prior to Dr.Abraham worst experience I've ever had... Not with Dr.Abraham he said can you feel that I didn't before you know it my tooth was out!!! I even said your done he was like that's it!!!! Definitely recommend him and hia assistant...All in all Excellent Dr. and good staff!!!

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Dear Mo, thank you for the feedback. We are glad that Dr.Abraham and the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Sincerely, West Coast Dental Torrance

West Coast Dental of Torrance
Sherry Abdelmalek

Sherry Abdelmalek

22 Aug 2019

I had many problems with my teeth and I know this is a discomforting procedure. But Dr Abraham was amazing in the way he addressed those problems in a comforting way. Dr Mina Abraham is excellent and all his staff are very nice.

Andrew Recinos

Andrew Recinos

21 Aug 2019

Quick and easy excellent service

Alba Miranda

Alba Miranda

20 Aug 2019

Great service. Highly recommended. Nice staff.

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Thank you so much for your kind words, Alba. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Tracie Rosario

Tracie Rosario

19 Aug 2019

I haven’t been to the dentist in 6 years and was really nervous about going. Dr. Abraham made me feel so comfortable and was very reassuring during my visit. Miguel the dental hygienist was very thorough in my cleaning and made sure I was comfortable the entire time. Thanks so much! Will definitely be back from here on out!!

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Dear Tracie, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, West Coast Dental of Torrance

West Coast Dental of Torrance
Kimberly Gonzalez

Kimberly Gonzalez

12 Aug 2019

Do not go here if you are getting wisdom teeth removed. They are horribly unprofessional and don’t ask if you’re comfortable. I constantly overheard employees which are DOCTORS complain about how unorganized the facility was and how much they despised working there. I was honestly scared to even be sitting in that chair having them operate on me. Not only were they unprofessional but they were so rude and brutal when taking out my teeth I’ve never seen anything like it. The doctor I got was a young African American male who seemed in a rush to get out of there making me feel unsafe. It made me think he was going to mess up and do everything in a sloppy manner, which he did.

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Thank you for bringing this to our attention Kimberly. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Millena Scott

Millena Scott

11 Aug 2019

I'm 7 and a half months pregnant, and needed to have an extraction. Well I went in today, the staff are super friendly and professional! I was scehduled for my appointment at 7am and i left by 7:45am.... The oral surgeon came in and gave me local anesthesia, left for like 10 minutes (if that) came back and explained to me i would feel pressure as they took out my tooth. Now i barely felt anything and it was done so fast that when they said "thats it your done" I had to ask them for reassurance "im done?" Because i just couldn't believe how fast it was done with no pain and just a little bit of pressure! I will never go to another dentists office! Im now a Westcoast Dental Patient 4 LIFE!!! Thank you guys sooooo much!!! They are highly recommended

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Dear Millena, thank you for the very kind words!We are happy you have had a positive experience with us and are glad to hear your concerns and worries have been addressed. We truly care about each and every one of our patients and it's nice to be acknowledged, so thank you again!! See you soon :) Smiles, West Coast Dental of Torrance

West Coast Dental of Torrance
Rose G

Rose G

06 Aug 2019

Went once and never went back to that office! They tried to tell me I needed a deep cleaning and other extra stuff that I did not need because I go to the dentist every 6 months and all they care about is your insurance and if I could give them 0 stars I would!

Tamara Johnson

Tamara Johnson

31 Jul 2019

I wish I could give 0 stars. I called because I had a dental emergency. My tooth was broken an I was in pain. I was told that the oral surgeon only comes in once a month so they could see me in two weeks. I asked what I should do about the pain now. They said they do not have any openings. I asked if they could send me to another office, she said no I was only approved for this office. Then she processed to lecture me because I canceled an appointment 2 months ago. Told me they can’t help me and I should go to the emergency room. I will never go to this office again. They are very unprofessional.I found another dentist who helped me the same day.

James Abdelmalek

James Abdelmalek

27 Jul 2019

Excellent dentist!!! Dr Mina Abraham is an amazing dentist, as soon as he looks to your teeth, he will tell you what you need and does it in a very smooth way. He has hired very skilled staff, everyone is very professional and nice. Dr Mina changed my perception of going to the dentist from something not fun to an experience I enjoy. Thank you Dr Mina!

Ashlieh Love

Ashlieh Love

23 Jul 2019

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Yusuf Abdullah

Yusuf Abdullah

23 Jul 2019

Worst dentist ever wait is way to long. They double book i am never going back

luis hernandezluis

luis hernandezluis

21 Jul 2019

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Thank you so much for rating us, Lus. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
mick_uros

mick_uros

05 Jul 2019

I'm usually a very patient person..but I felt like I needed to write this review to warn anybody who was thinking about getting treatment here. I came in for my appointment at 10AM They made me wait for about 2 hours before telling me that I would have to either reschedule for another time or wait and extra 30min -1 hour. I waited for 1 more hour (3 HOURS TOTAL). I couldn't take it anymore so I asked the front desk for an update and was told that everyone was on break for lunch. I couldn't believe it. If that day was filled with patients, then don't book me for that day. They didn't respect my time/honor their commitment to my appointment. I will not be coming here again. P.S. The refund process was a nightmare. If you do get into a similar situation like me, MAKE SURE YOU GET YOUR MONEY BACK!!!!

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Hello and thank you for your feedback. We sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Maria Elena Gonzales

Maria Elena Gonzales

24 Jun 2019

App at 12, At 1:30 I ask what happened??? I’m waiting for 1 hour and 30min.. her answer: go to eat something and someone will be here at 2 for your daughter... what???? Horrible service , this happened every time on my daughter appointment, they said one hour and they see you 2-3 hours latter, Definitely time to change ! I need to find another place .

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Thank you for your feedback as it is important to us. We are very surprised and at the same time sincerely sorry that any staff member that you dealt with was rude. We pride ourselves on our commitment to providing world-class customer service and anything less is unacceptable. If you would consider giving us a second chance, as a new patient I am confident that we would change the perception you had about our practice. Please accept again our apology. Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Monica Mota

Monica Mota

22 Jun 2019

Wait time is Horrible! Even with an appointment.

BaseballMemories

BaseballMemories

19 Jun 2019

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Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Cydni S.

Cydni S.

18 Jun 2019

Excellent service! I went to the West Coast Dental in Gage and it was HORRIBLE! But these people were communicative, kind, and good at their jobs.

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Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, West Coast Dental of Torrance

West Coast Dental of Torrance
Aaliyah Gatlin

Aaliyah Gatlin

14 Jun 2019

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Thank you so much for rating us, Aaliyah. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Frankie Frausto

Frankie Frausto

13 Jun 2019

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Thank you so much for rating us, Frankie. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
H.George Wissa

H.George Wissa

13 Jun 2019

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Thank you so much for rating us, Hany. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
mike tobin

mike tobin

13 Jun 2019

Lots of negative people in the world , who, in my opinion, sound like they think the world owes them something. I tend to think twice about talking bad about someone who's going to be sticking a needle in my mouth...im just saying...

Rodney Crawford

Rodney Crawford

13 Jun 2019

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J San

J San

10 Jun 2019

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Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Azi Hernandez

Azi Hernandez

09 Jun 2019

In general, I very much dislike dentists. Everything about it scares me and stresses me out. But here they make me feel not so bad lol ?Of course they’re not gonna cure my irrational fear but they definitely put my mind at ease. The staff is friendly and accommodating. The wait is short. They stay true to their appointments.

Yesenia Gomez

Yesenia Gomez

07 Jun 2019

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Ray Banerji

Ray Banerji

06 Jun 2019

I was pleasantly surprised at how well organized and capable this neighborhood dentistry turned out to be. I have recently relocated to Torrance, CA and explained about my former treatments with previous dentists both in CA and out of state. They lost no time in taking the latest X-rays. Dental Apprentice Hubert Perez was very patient with the X-Ray process and the deep cleaning process. Chief Dentist, Dr. Mina Abraham was very gentle, caring and understanding. He studied my X-Rays dispassionately and alerted me to the pros and cons of delaying my treatment and recommended the best possible alternatives for my treatment knowing my financial situation. I appreciated his honesty, humor and candor. All in all excellent customer care, business ethics and service.

Mani Khan

Mani Khan

01 Jun 2019

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Jimmy Alcala

Jimmy Alcala

31 May 2019

Nice staff, friendly.

yami39

yami39

30 May 2019

Been coming to this dentist location for probably almost a decade and they are constantly improving in service. Doctor Abraham is very gentle and very nice. He’s very smart and very professional as well. They take reviews very seriously and they try to improve on any possible flaws which is amazing. Check out their Yelp page and you can see there are so many 5 stars within the past year/years.

Lupe Munoz

Lupe Munoz

30 May 2019

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Edwin Haynes

Edwin Haynes

23 May 2019

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Emilia Greer

Emilia Greer

22 May 2019

Although they were busy & running behind schedule, everyone was personable & kind. My hygienist was gentle & did an excellent job!! Thank you all!

robert nori

robert nori

21 May 2019

When I finally got to see the doctor the doctor is very knowledgeable and knew my problem right away unfortunately it took almost 2 hours to see the doctor

Kimberly Hernandez

Kimberly Hernandez

19 May 2019

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William Sibley

William Sibley

18 May 2019

Dr. Abraham is a fantastic dentist. If there were six stars, I would rate him at that. Notwithstanding the beginning issues of care, however. I'm just not a pro-antibiotic guy, I'm not even a pro-fluoride guy (do the research) but Dr. Abraham really cares about people. If you ever need quality dental care for yourself or your family, I highly recommend Dr. Abraham and his friendly staff to guide you into a healthy solution.

Ryan Kellar

Ryan Kellar

18 May 2019

Wonderful staff and a great doctor will continue to go here for all my dental needs

Grace Thomas

Grace Thomas

16 May 2019

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Carrie Schanen

Carrie Schanen

15 May 2019

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Ruth Miller

Ruth Miller

10 May 2019

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John Juan Moon

John Juan Moon

10 May 2019

Dr. Abraham and the rest of the staff provided great care and made sure I understood everything regarding my teeth. I had to get a deep clean and a crown replaced and the whole process was seamless and easy.

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Thank you very much for sharing your experience. We are thrilled to read about your experience in our office. Best Regards, West Coast Dental Torrance

West Coast Dental of Torrance
Living Clean

Living Clean

08 May 2019

A HORRIBLE experience / Una experiencia TERRIBLE. Mean dental assistant, my two year old and I were waiting in waiting room for 45 min and then we wait in the dentist chair for another 45 min for nothing. they told me to don't feed him in case any treatment were needed and he was super hungry and tired of waiting to be check. We left without the dental cleaning and the doctor or asistence didn't even notice.

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We are sincerely sorry that we failed to deliver an exceptional experience. We are very surprised and at the same time sincerely sorry that any staff member that you dealt with was rude. Our patients' comfort is of upmost importance to us, and we take great pride in having set a new standard of care in dental patient comfort. Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Victor Gomez

Victor Gomez

04 May 2019

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Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Ricardo Cortes

Ricardo Cortes

27 Apr 2019

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Thank you so much for your kind words, Ricardo. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Janet Calderon

Janet Calderon

24 Apr 2019

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Dear Janet, thanks for taking the time to share your opinion with other community members. We take pride in giving outstanding service to every customer and we're happy to receive your appreciation. We look forward to seeing you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service! Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Kaneetria Parker

Kaneetria Parker

24 Apr 2019

Staff is courteous and knowledgeable. Not a long wait, treated my daughter without any issues.

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Thank you so much for your kind words, Kaneetria. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Familia Rodrigez

Familia Rodrigez

23 Apr 2019

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Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Joe Piv

Joe Piv

23 Apr 2019

Had an appointment today, arrived 15 min early and witnessed a very unprofessional argument between the staff, all staff members involved were at fault since it happened at the reception desk and all patients could hear it. Decided to leave instead of having to witness more drama. It is not pleasant nor does it inspire trust coming from a dentist clinic to see staff members against eachother. Very unprofessional staff.

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We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile. Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
R P

R P

17 Apr 2019

Friendly staff! Great experience overall!

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Thank you so much for your kind words, Rylee. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Torrance

West Coast Dental of Torrance
Ana Catzim

Ana Catzim

17 Apr 2019

I AM A VERY PATIENT, UNDERSTANDING PERSON AND I REALLY DON'T LEAVE ANY KIND OF NEGATIVE REVIEWS; HOWEVER, I WILL MAKE AN EXCEPTION THIS TIME. MY DAUGHTER HAS BEEN TO THIS OFFICE FOR OVER 2 YEARS. EACH TIME WE HAVE GONE TO HER APPOINTMENTS THERE IS A LONG WAIT OR I WOULD GET A CALL AND THEY WOULD CANCEL MY DAUGHTER APPOINTMENT DUE TO “AN EMERGENCY" AND RESCHEDULE IT. THIS HAS HAPPENED 1 TOO MANY TIMES TO US. LIKE I MENTIONED EARLIER I AM A VERY UNDERSTANDING PERSON AND I HAVE A LOT OF PATIENTS. THIS PAST VISIT THAT WE HAD OR WE SHOULD HAVE HAD HAS DRAWN THE LAST STRAW FOR ME. I ARRIVED 15 MINUTES EARLY TO MY DAUGHTER DENTIST APPOINTMENT AND 15 MINUTES PASSED HER APPOINTMENT AND ABOUT 5 CUSTOMERS LATER WHO HAD HAPPENED TO ARRIVE IN THE OFFICE AFTER I DID. I WENT TO THE COUNTER AND ASKED WHAT WAS HAPPENING BECAUSE MY DAUGHTER HAD AN APPOINTMENT AT 3 PM ONE OF THE RECEPTIONIST / INSURANCE PERSON SAID SHE WILL SEE WHAT IS GOING ON THEN CAME BACK AND SAID THAT "IT'S ONLY 15 MINUTES PASS HER APPOINTMENT TIME AND THERE IS NO REASON WHY I NEED TO BE UPSET YET, THE ROOM FOR MY DAUGHTER’S APPOINTMENT ISN'T READY YET AND IT DEPENDENTS ON WHEN THE DENTIST WILL FINISH WITH HIS OTHER CLIENT." I ASKED " WHAT IS THE POINT OF SETTING UP THE AN APPOINTMENT IF YOU GUYS WON'T BE READY AND THERE WERE OTHER PEOPLE THAT WALK-IN AFTER ME WAS ATTENDED FIRST, PLUS YESTERDAY I RECEIVED A CONFIRMATION CALL FOR AN APPOINTMENT THAT WAS SET FOR 4 PM, I CALLED BACK AFTER LOOKING AT MY DAUGHTERS APPOINTMENT CARD THINKING I THOUGHT I SET THE APPOINTMENT EARLIER WHICH I DID IT WAS SET FOR 3 PM. I TOLD THE RECEPTIONIST THAT I WILL WAIT 15 MORE MINUTES IF MY DAUGHTER ISN’T CALLED IN, WE ARE LEAVING. SO I SAT BACK DOWN AND I WAIT FOR 18 MINUTES AND NOW IT WAS ALMOST 40 MINUTES LATER PASS MY DAUGHTERS APPOINTMENT. I WENT BACK TO THE COUNTER AND TOLD ANOTHER RECEPTIONIST I WILL NEED TO SET ANOTHER A POINT, NO ONE HAS EVEN CALLED ME TO THE COUNTER TO EVEN SIGN ANY FORMS EITHER “THIS IS RIDICULOUS” AND IN THE MEANT TIME I AM LOOKING FOR ANOTHER DENTIST OFFICE. I HAVE BEEN TO PLENTY OF DENTIST OFFICES AND NEVER RECEIVED SUCH BAD SERVICE. THE RECEPTIONIST SAID SHE UNDERSTOOD AND SCHEDULED ANOTHER APPOINTMENT, AS I WALKED OUT FRUSTRATE AND UPSET BECAUSE I FELT THAT THIS DENTIST OFFICE HAS OFFERED HORRIBLE SERVICE, CANCELLED ON ME MANY TIMES, AND HAS POOR TIME MANAGEMENT. I DEFINITELY DON’T RECOMMEND THIS DENTIST OFFICE, THE PEOPLE THAT WORK THERE NEED TO LEARN HOW TO MANAGE THEIR CLIENTS AND PROVIDE BETTER SERVICE. IF THERE IS A CLASS THAT CAN TEACH THEM ON CUSTOMER SERVICE AND TIME MANAGEMENT THEY DEFINITELY NEED TO TAKE IT. IF I COULD LEAVE NEGATIVE 5 STARS I WOULD.

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Hello Ana, we know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule, unfortunately, emergencies and unforeseen issues in surgery/other at times put us behind. We would love the opportunity to renew your experience with us and we can assure you waiting it not something you can commonly expect. Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Lekischa

Lekischa

15 Apr 2019

Extra long wait times at least 2-3 hours Appointment was at 11 got here at 10:40 here it is 1:00 still haven't seen a doctor. SMMFH. Switching from this place immediately.

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We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule, unfortunately, emergencies and unforeseen issues in surgery/other at times put us behind. We would love the opportunity to renew your experience with us and we can assure you waiting it not something you can commonly expect. Sincerely, West Coast Dental of Torrance

West Coast Dental of Torrance
Vanessa Hernandez

Vanessa Hernandez

22 Jan 2019

I came thinking since it's a holiday they would be close but to my suprise they were open. Came in for a crown and a deep clean and WOW!!!I'm Extremely Satisfied.. I have been taken care off by a young men name Hebert. Loved his professionalism and so polite and aware of everything so was the staff they were so professional

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Hi Vanessa, thank you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the City. We look forward to seeing you again!

West Coast Dental of Torrance
Mike Faulkner

Mike Faulkner

17 Jan 2019

West Coast Dental just gave me all the care I needed. From the exam and x-rays to the treatment plan and financing options. My stress from going to the dentist is no more. The front and back office were very professional. Checking in, checking out and checking to see if I qualified for payments. Yesenia was efficient with the paperwork and Dr Abraham was thorough. ??o

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Hi Mike, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit.

West Coast Dental of Torrance
Amyn Hemani

Amyn Hemani

16 Nov 2018

Google is stupid to give a wrong address. Please fix the address google. You are directing people to the wrong place

Amanda Simpson

Amanda Simpson

06 Oct 2018

Excellent Service! Staff was professional and experienced. Highly recommend!!

Drew Pruitt

Drew Pruitt

30 Aug 2018

Horrible experience. The place was physically dirty, didn't even call my wife until more than an hour after her appointment time, then told her they couldn't do the emergency work she was there for until after performing an x-ray, which took another hour, then when she finally saw the dentist he said he didn't have time to do the work at that point and that they didn't actually need the x-rays to do that kind of work. During the middle of all this, the dentist left my wife saying "I'm going to go check if we can get you in for a deep cleaning right now, I'll be right back" - and then he disappeared, which we later saw was so that he could treat another patient. They also tried to upsell her on a series of ridiculous treatments that were not covered by our insurance. In the end, my wife left without the emergency treatment she needed and had made an appointment for, without any cleaning done... but hey, she got x-rays she didn't need, so we'll probably get billed for that.

Charlene Buzo

Charlene Buzo

22 Jun 2018

Worst experience ever had a 9am appointment its 10 am and their still trying to figure out how to work in office

Chris Pyle

Chris Pyle

15 Jun 2018

Dr Abraham is the Best. Very kind and intelligent!!!

Norma Delgado

Norma Delgado

02 Jun 2018

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ancelmo garcia

ancelmo garcia

02 Jun 2018

It’s only scam because the insurance don’t cover nothing and they are so expensive never going back to them

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We are not interested in "selling" patients anything. We are a medical professional who cares about making people's lives better by helping them have healthy teeth and the smile that makes them feel good. If there is anything we can do to answer your questions on the procedure or help with future dental needs, please contact us anytime at feedback@westcoastdental.com

West Coast Dental of Torrance
TJ Kerr

TJ Kerr

01 Jun 2018

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Tina Marie

Tina Marie

24 May 2018

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Cassandra Noble

Cassandra Noble

24 May 2018

On time; great customer service

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Thank you very much for such wonderful feedback.

West Coast Dental of Torrance
Rhonda Sudduth

Rhonda Sudduth

24 May 2018

I have been treated very well at West Coast Dental. They are helping me look good again

Lucia Pirir

Lucia Pirir

22 May 2018

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THANK YOU FOR THE 5 STAR REVIEW

West Coast Dental of Torrance
Maynor Gonzalez

Maynor Gonzalez

18 May 2018

Most definitely a very caring and trusting dentist extremely patient with fearful ? patients thanks ?? for all your services and above and beyond level of entail service... ⭐️⭐️⭐️⭐️⭐️???????

Taumata Grey

Taumata Grey

17 May 2018

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Katsumi W

Katsumi W

17 May 2018

They are trying best always, Im very appreciated that

Jeannette Arias

Jeannette Arias

09 May 2018

The staff and Dr’s were very friendly as well as being very thorough with letting me know what they were about to do. Such a kind friendly environment.

William Diroll

William Diroll

08 May 2018

Usually a long wait, even when I’m on time for my appointment. Lots and lots of sitting around in an uncomfortable examination chair waiting for a doctor or assistant come and take care of you.

Brittany G

Brittany G

04 May 2018

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Anna Krasnova

Anna Krasnova

03 May 2018

Not happy with this dental office. ..Will have to call insurance to change this place... -I am myself a business owner and have a licence from a LA health department. And what I know and what I ve seen is that this place is violating simple health procedures. (Dirty restroom, they also talked about running out of the sterilizing solution while i was in a waiting room. The rooms could be reorganized into an easy walk around rooms with some spaces for purses and stuff. Had to keep my bag on my lap whole time during procedure,lots of un-needed storage boxes around and impossible to move around the machines) -Also the pricing is waaaay too high, since I came with insurance. - I paid before getting the procedure and its fine i guess......but the receipt of ripped from a half A4 format paper... -Took a while...Came in at 2 and left at 4:15...Wanted just a cleaning... -Dr was nice -Staff were nice -Procedure was too WET -And overall I dont think what I got was a GOOD cleaning. Still feel like its not clean or anything..... -When I was leaving already finally, the lady receptionist or whoever made an appointment talked over and over about making a future appointment that i said I don't need. -Glad I canceled my daughters appointment. P.S.We went with my almost 3 years old daughter first time at the Childrens Dental place without insurance ,paid 50 and got all the xrays, clean environment, amazing staff and whole thing was so worth it for a kid! Movies, toys etc! IF YOU ARE COMING FOR A KIDS CHECK UP or anything, BEWARE the place ISNT KID FRIENDLY. Just an ordinary dental office..... -I hoped this place was cheaper then its alright to come, or cleaner if you want patients paying these crazy money! FYI: every good dental place has toothbrushes and toothpastes available for you to come and brush your teeth prior to an appointment or take home..... (they cost SUPER CHEAP.... 50cents max per patient (not even every single one will use it) but its super cheap) ...

Bichoy Mikhael

Bichoy Mikhael

01 May 2018

The dentist Dr. Mina is a good Dr. But the reception team is the worst ever... They are not professional at all & they Don't know their tasks & they are impolite & they have an attitude. specially Valerie the Authorizations responsible there. We will stop going there :(

Stacey Reeves

Stacey Reeves

27 Apr 2018

I am afraid of the dentist but they were very gentle with me

Greeneyes Maldonado

Greeneyes Maldonado

26 Apr 2018

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Hassan Jam

Hassan Jam

21 Apr 2018

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Anthony Chavez

Anthony Chavez

21 Apr 2018

Hands down the best dental experience I’ve had! Quick friendly and efficient! Great job

Tim McDonald

Tim McDonald

19 Apr 2018

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Michael Pile

Michael Pile

14 Apr 2018

Very professional and considerate! Procedures were explained thoroughly and concisely!

Alex Gonzalez

Alex Gonzalez

10 Apr 2018

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Ileen Holyfield

Ileen Holyfield

22 Mar 2018

I’ve been with west coast dental for two years they are friendly courteous and care about their patients I would recommend them always I gave them five stars because the office is clean always decorated for any occasion very nice they are like family thank you west coast dental for the care and friendly faces you give to all of your patients

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Hi Ileen, Thank you very much for sharing your experience. We are thrilled to read about your experience in our office. -West Coast Dental

West Coast Dental of Torrance
Karissa Velarde

Karissa Velarde

21 Mar 2018

This place is ridiculous! I have two toddlers and the insurance sent us to this facility. I had to make two separate appointments for my boys because they couldn't fit them in together or back to back. Some how this place has needed to reschedule all our appointments not only one but three times! Every and I mean EVERY time my kids have had an appointment these people have rescheduled. I had an appointment scheduled for tomorrow even after I changed facilities through the insurance and they called THIS MORNING to reschedule YET AGAIN. Surprising? I think not. Good think I change companies 3 months ago! These people are so unorganized on top of unprofessional. On one of the confirmation calls the receptionist tried confirmed an appointment completely different then what I had originally scheduled. Then 2 hours after confirming they call and reschedule because the dentist wanted to go on VACATION? Are you F'en kidding? WORST dental office I have EVER been to! Unprofessional and unorganized. Not to mention the staff is rude when you call out their F ups! One of the times I finally made it in for a dental procedure on my three year old, the dentist refused to do a treatment on him because of my son's congestion. I wasn't upset because they refused to treat my son while sick, I was livid because they could have saved me a wasted work day and trip to the dentist with asking a simple question during the confirmation call! The dentist tried to push off responsibility by telling me I'm the parent and I should be able to know what treatments my son can and can't receive while sick? Are you kidding me? I'm not a dentist I don't know what conditions are necessary for a successful procedure. I really don't know how this place has managed to get any 5 star ratings. They managed to fail time and time again on EVERY interaction I had with them!

richard johns

richard johns

21 Mar 2018

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Eisha M.

Eisha M.

19 Mar 2018

Prefect went quick was in and out literally staff is very friendly

Devin Williams

Devin Williams

19 Mar 2018

Went right in, got numbed, tooth got pulled without any pain, and left!! Perfect experience!!

Samuel Popoca

Samuel Popoca

16 Mar 2018

Good experience

Trish Tukumoeatu

Trish Tukumoeatu

16 Mar 2018

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Marilynn Murphy

Marilynn Murphy

03 Mar 2018

The wait is to LONG, so why is there appointments. The staff except for Johanna is very rude they don't even speak to you when you enter the office they just look at you. The dentist is good at is job.

Christine Tung

Christine Tung

27 Feb 2018

I went to see Dr. Mina Abraham as a new patient. This was by far the worst experience with a dentist I've ever had. I had the first appointment of the day and was scheduled for a new patient/tooth cleaning. The entire appointment took 2 and a half hours. When I met Dr. Abraham, he said all of the right things, but had a terrible attitude. He seemed to be in a rush, which makes sense given he was somehow so far behind schedule already early in the morning.. I told him some of my history involving gum recession; he recommended three different treatments all at the same time-- a periodontist consult, an orthodontist consult, a night guard-- all of which were "conveniently" located within his clinic. Rather than trialing the treatments one at a time, he recommended them all. I'm 30 years old and have regularly seen a dentist. I've literally never had an recommendation to see an orthodontist... At some point he said to me, "You don't like dentists, do you?" I found the question rude and annoying. He also told me multiple times throughout the visit that I was "welcome to get a second-opinion." I found his offer to do such was a response to feeling challenged about his approach of recommending so many treatments during my first visit with him. His billing specialist came to see me to talk about the appointment and what I would be charged. She mentioned it would cost X amount to get my cavity filled. I was surprised because Dr. Abraham had not mentioned a cavity. He had recommended getting a filling replaced. When I asked him about it later, he brushed it off by saying, "Billing semantics.." His dental hygienist offered me goggles during the cleaning, warning me that it would get pretty wet. As such was cleaning my teeth, she literally had water running out of my mouth down the sides of my face onto my hair and in my nose. I literally had to stop her to ask her to reposition the suction. When I was visibly upset, she tried to defend herself by saying, "I warned you that it would get wet." She also at some point, used the ultrasonic cleaning tool on my tongue. It felt like such amateur hour. Worst experience I've ever had with a dentist and will most certainly not be coming back.

Dunia Rivera

Dunia Rivera

23 Jan 2018

They don't pay much attention to the customer

LJ BB

LJ BB

09 Nov 2017

Waited for an hour on this place and dont even get cleaned.Trying to rip you off on this place.terrible office!

Patricia Burditt

Patricia Burditt

26 Jul 2017

Visiting. West Coast Dental Of. Torrance was a pleasure again. The Employee was very helpful with friendly Smiles. This is the best Dentist Office that I ever been to. My dentist was so gently on my mouth I came in for a adjustment on my denture because the bottom Ones were to big and I couldn't chew my food whin. They are in my mouth. Other than that MY Visit at West Coast Dental Of Torrance was Wonderful. Thank You: Miss. Patricia Y. Burditt ?

Unique Meloncon

Unique Meloncon

15 Jul 2017

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Misch O.

Misch O.

14 Jul 2017

A good place, polite and friendly people. Only lack of information in some details.

George Yeager

George Yeager

13 Jul 2017

Doctor & Tech's was very nice & friendly, would recommend to all, especially as an guys we don't like pain, I had no problem not pain, S. George Yeager Sr.

Ralph Haywood

Ralph Haywood

13 Jul 2017

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Asmaa Sallam

Asmaa Sallam

13 Jul 2017

I'm very disappointed with the service my kids and I have received at this facility. I came in about a year ago with severe gum pain. The doctor recommended a $2000 treatment along with a payment plan attachment. It was like I was purchasing a car or something. I went to a different dentist that didn't accept my dental insurance at that time and got the problem taken care of for $300. When my kids were visiting this facility the wait was at least an hour every time WITH an appointment. Finally, my son's school needed a dental form filled out I dropped it off at the office and was told it would be ready for pickup by the end of the day. It wasnt. I called the following day and it still wasn't ready. I was told the dentist was very busy and they couldn't give me a pick up date. It has been a month and I still haven't received anything. When I called them about it, they claimed they called and left a message. I cancelled all future appointments and will not be bringing my kids to this facility anymore. Horrible service.

Lady Spargo

Lady Spargo

12 Jul 2017

The office staff is very helpful and nice and the dentist is very nice and professional as well. He spends time with patients and really explains things. It's fairly easy to get a appointment which is a plus. Sometimes the wait time can be a little long but that is true for a lot of places.

Yaz Rowland

Yaz Rowland

12 Jul 2017

Thanks you guys are the best !!!!

veronica rosas

veronica rosas

07 Jul 2017

I really like being in this office, all the staff, for me they are excellent people and workers especially Marissa, Joanna, Miguel, Nora and the doctor, needless to say, very nice person, I love coming to my appointments, everything is good for me ?☺

Jocelyn Cervantes

Jocelyn Cervantes

03 Jul 2017

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Luis Villavicencio

Luis Villavicencio

01 Jul 2017

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MARIA RAMIREZ

MARIA RAMIREZ

22 Jun 2017

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Moises Cardenas

Moises Cardenas

16 Jun 2017

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Karla Abreu

Karla Abreu

13 Jun 2017

Office staff super friendly. Dr. Abraham is great. Hygienist s super. Highly recommend

Elisabeth Martinez

Elisabeth Martinez

10 Jun 2017

My experience from the office to finally seeing the Doctor was great!! The office has a delightful staff, all very kind but efficient! Abraham was very thorough to explaining what I needed done & sure enough took care of it there & then. I have to admit, I was frightened to have the procedure but Doctor Abraham assured me I wouldn't feel a thing & the pain I was having previous to, was MORE than the actual procedure. I didn't feel a thing & that had me at bliss! Look forward to my next appointments. I would recommend my family & friends! The service they provided to me was excellent!

Dec Tablets

Dec Tablets

08 Jun 2017

I'm very happy with my visit here. It's been 3 years since my last checkup and I'm glad I came to this dentist. The whole staff was very welcoming and made sure I was comfortable during my check up. I came in to fix a broken tooth and although I have pretty good insurance they bill was still pretty high. I'm 23 with a little bit of savings and couldn't find myself cashing out so much. So my dentist helped me save a few bucks to help me afford my treatment and I was shocked. Feeling so greatful to have people like that help out when I really need it. I recommend coming here if you're looking for a promising dentist to take care of you. Thank you guys so much!!

emiliano mejia

emiliano mejia

05 Jun 2017

Horrible service, they massacre children in order to get their insurance, they are bad...

Coty Moore

Coty Moore

17 May 2017

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diana Whitacre

diana Whitacre

17 May 2017

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Hair by Libby HairCareServices

Hair by Libby HairCareServices

17 May 2017

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Kevin Cabrera Personal

Kevin Cabrera Personal

15 May 2017

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Jennifer Carrasco

Jennifer Carrasco

13 May 2017

Worst reseptionsts, they are all rude.

Rob Rendon

Rob Rendon

11 May 2017

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Everr Lee Ford

Everr Lee Ford

06 May 2017

Dr. M. ABRAHAM has a gift. His presence puts you at ease. Him and his team work well together. They were encouraging, comforting, painless, same day appointment. They even provided me lunch before extensive dental work done. They gave me hope in keeping my teeth. I'm happy with the work done. Mahalo.

patricia serio

patricia serio

06 May 2017

I had a wonderful experience everyone was very professional and very pleasant. I will be recommending West Coast Dental of Torrance to everyone. Dr. Abraham is a very straightforward Dentist and a pleasure to speak with.

Monika Martin

Monika Martin

03 May 2017

Dr Abraham and the entire stuff is super nice, knowledgable and very compassionate. If you are looking for a great dentist, come here.

Corinne King

Corinne King

21 Apr 2017

West Coast dental was the best. I schedule appointments the day before they brought me in, that was shocking nobody's ever done that. With in 10 minutes I was being x-rayed Buy a lady called "Debbie" very nice. Immediately after, I was seen by a very kind doctor and "Dr. Abraham" & taken to a teeth cleaning. A very professional, kind and compassionate staff they have there at West Coast Dental. I recommend it them anybody. ? Thank you Westside Dental for making my experience a pleasant one.

Aaron Nacho

Aaron Nacho

21 Apr 2017

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Claudia Haage

Claudia Haage

18 Apr 2017

Miguel is very good at fixing and adjusting my dentures. He is also very patient with the clients. Always has a Cherry Good morning, and listening to the patient. I would give him a????? thumbs up. Office is clean and the receptionist. Is very friendly.

Sulaiman Love

Sulaiman Love

17 Apr 2017

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Sheena Morris

Sheena Morris

14 Apr 2017

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Shirley Jackson

Shirley Jackson

12 Apr 2017

Everyone was so nice .May God continue to bless you all keep up the good work.

Katherine Gilbert

Katherine Gilbert

08 Apr 2017

Ther was hardly any wait time. Every1 is friendly including the dentist, assistant ,and front desk. Would recommend

Dave Thompson

Dave Thompson

06 Apr 2017

I arrived early and the staff were all smiles. I am always anxious at the dentist and they made me feel comfortable. Dr. Abraham sat by me and explained everything and we talked about what needed to be done. He spotted problems another dentist ignored.

Alva Ortiz

Alva Ortiz

02 Apr 2017

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Manuel Hilario

Manuel Hilario

29 Mar 2017

I was always being taking care of at this dental office. Their personnel were good to me and showed a lot of respect to me. It build up my confidence again. I would definitely recommend this Dental Office to anyone thst would ask me, personally. Thanks.....

Lori McConnaha

Lori McConnaha

29 Mar 2017

I am very apprehensive about going to the dentist. Have had nothing but bad experiences. Everyone here at West Coast Dental in Torrance are like family. They treated me with the upmost respect and compassion!!! I have found my permanent Dental Place!!!

Elias Hermosillo

Elias Hermosillo

26 Mar 2017

The best experience I ever had, the best service I've ever had, and I feel comfortable, I feel like we all are family and I will recommend this place is the best, The best service and experience you will ever experience for your teeth. ????

Denise Woods

Denise Woods

24 Mar 2017

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Alanna Majringer

Alanna Majringer

17 Mar 2017

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Sandra Richards

Sandra Richards

15 Mar 2017

Very helpful in helping me with my tooth problem. As I am.on a very small fixed income they worked out a solution for me that I could manage to pay. I rally appreciate that help Thank You, Sandra Richards

Tosca Taitt

Tosca Taitt

09 Mar 2017

Staff is very friendly and professional. I like the fact that the same doctor has seen me and remembers my case.

DENNIS LEBLANC

DENNIS LEBLANC

04 Mar 2017

Very good and not a long wait

Robin Henderson

Robin Henderson

26 Feb 2017

My experience was excellent the doctor and staff made me very comfortable I have no pain at all I will recommend my family and friends to visit west coast dental

America Lover

America Lover

20 Feb 2017

I have a panic disorder. Dr. Abraham and the periodontist, Dr. Verdi are both very soothing AND efficient. The support staff is nice and efficient. Prices are very reasonable. My only complaint is sometimes I have to wait as long as an hour, but it's worth it to me. I would definitely recommend it.

Jannet Northrop

Jannet Northrop

09 Feb 2017

Everyone was nice and very helpful

Betsy Stafford

Betsy Stafford

31 Jan 2017

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Magaly Escamilla

Magaly Escamilla

25 Jan 2017

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Lavanya Muppana

Lavanya Muppana

25 Jan 2017

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Susie Clark

Susie Clark

09 Dec 2016

Manager... Terrible her favorite word We do not have any currency to any patient here.....wow .wow.wow....she told me I let you see the Dr. Because your appointment but you are late ones again we do not have any currency to no body .. She let me wait 3 hrs to see the Dr...wow.wow I'm totally speechless...... It was my first time in the dental office never again gonna come back .. I back home I call to my insurance company I make my complain i give them her name and I transfer to another dental office ...

Isabel Gomez-Hernandez

Isabel Gomez-Hernandez

04 Dec 2016

This facility is so complete. Great customer service, clean facility, doctor shows an interest in the client not on your pocket, he explains and breakdown your needs and action plan, the assistant who has worked with me is so detailed in her work, I"ve honestly never been as satisfied and looking forward to a dental visit until coming here everyone is friendly , just superb!

Nina Lillie

Nina Lillie

30 Nov 2016

I am delighted with my visit to West Coast Dental. Dr. Abraham will work with you on your dental issues, and will assure you of quality service. Miguel, the hygienist was very meticulous. Although it took me longer than I expected but I am confident that they are doing a wonderful job. Katherine also did her best to help me with my credit application & generous to give a discount.

Donna Peace

Donna Peace

23 Nov 2016

I'm a new patient. Had 3 visits. Cleaning, filing and tooth extraction. Dr. Abraham is very professional, makes you feel comfortable. Very happy I found this dental office. I highly recommend

aziz alserhan

aziz alserhan

12 Nov 2016

Man this was the easiest, quickest, most comfortable doctor visit I've ever had at a dentist. Staff was awesome and friendly. Doctor was really informative and helpful. I've looked to do a root canal procedure and I now finally whereceived I'm going to be doing it. Dr. Mina keep up the good work, I'll see you soon.

Mike McLaughlin

Mike McLaughlin

10 Nov 2016

A little long wait today but everything else is ok. Thanks Everything going to plan and the results so far are very positive. (The only exception would be of my first visit.)

Nick Cedillo

Nick Cedillo

10 Nov 2016

Nice and friendly atmosphere! Caring Doctors and staff!

Francetta Grismore

Francetta Grismore

07 Nov 2016

The staff are friendly, polite and very professional. Facility is clean and have state of the art equipment. Great atmosphere.

Julie Scarr

Julie Scarr

05 Nov 2016

...

Pasqualino Cudemo

Pasqualino Cudemo

02 Nov 2016

Comfortable

Brenda Juarez

Brenda Juarez

01 Nov 2016

I am extremely satisfied with my service in this office, starting from the front staff to the assistants and Dr. Abraham Mina, has to be the best dentist I have ever had. I will definitely be referring all my friends and family to him. Thank you West Coast Dental Group of Torrance.

Norma Adams

Norma Adams

28 Oct 2016

Dr. Abraham is one of a kind. He is super friendly and explains treatment very well. Best chairside manners around.

Nik mashti

Nik mashti

26 Oct 2016

excellent

Butch Muller

Butch Muller

26 Oct 2016

The service was friendly and polite I was given x rays and advised about my dental health but no other service was given and a new apt. Was given

Mandi Hethcoat

Mandi Hethcoat

24 Oct 2016

Very friendly dentist and staff I was comfortable with the whole experience of being at the dentist until they told me it would be $8,000 for 2 Root.l Canals I don't have that kind of money my teeth are gonna end up being pulled, But that's my bad I would definitely recommend this dentist

Dan Thompson

Dan Thompson

23 Oct 2016

I didn't think the dentist would be able to fix my broken tooth since it was flush with my gums. He was able to build it back up and put a crown on it. So much better than having oral surgery. Thank you

Jessica hannink

Jessica hannink

21 Oct 2016

So far everyone is super nice, however even short staffed this is getting annoying. 30 minutes after my appointment i finally got called in. Now iv been waiting 30+ minutes to get my cleaning. Iv been here 2 hours..... No cleaning yet...

Eric G

Eric G

20 Oct 2016

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Mikey Jimenez

Mikey Jimenez

13 Oct 2016

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Ty Lewis

Ty Lewis

11 Oct 2016

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Diane Lovelyhammonds

Diane Lovelyhammonds

07 Oct 2016

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M M

M M

04 Oct 2016

I hate the dentist but West Coast Dental Team made me feel very comfortable and confident that everything was going to be "ok". They are professional, friendly and welcoming. I will definitely recommend this dental office to family and friends.

Eugenia Griffin

Eugenia Griffin

04 Oct 2016

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Tammy Thorpe

Tammy Thorpe

22 Sep 2016

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denise bradley

denise bradley

17 Sep 2016

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Issak Cardenas

Issak Cardenas

15 Sep 2016

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Lucinda Smith Overstreet

Lucinda Smith Overstreet

13 Sep 2016

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Brenda

Brenda

13 Sep 2016

Dr. Abraham is very kind & courteous. I was very nervous about going to a new dentist. However, he made feel comfortable. I had a couple of chipped fillings & he fixed them in no time. Best dentist ever!!!

Nicole Contreras

Nicole Contreras

08 Sep 2016

I was the first person there, they opened the office and got me in and out under an hour! That's the kind of dental service I need!

Jessie Richardson

Jessie Richardson

02 Sep 2016

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Scott de la Peña (Hermosa Cigars)

Scott de la Peña (Hermosa Cigars)

01 Sep 2016

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Sara Hilleary

Sara Hilleary

26 Aug 2016

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Casey Ferreras

Casey Ferreras

26 Aug 2016

I like the people here very friendly and the dentist I saw really explain everything not like other dentist I saw..

Gregory Kimble

Gregory Kimble

22 Aug 2016

It was quick and painless. The staff was very nice and professional. They made me feel very joyful and calm. Thanks WCD of Torrance

Mychelle Guyot

Mychelle Guyot

16 Aug 2016

Very nice and clean and friendly they were their to help me

Ashley Ector

Ashley Ector

03 Aug 2016

Dentist was kind and the person who cleaned my teeth was great. Better customer service would have resulted in 5 stars. One of the young ladies just needs a bit more training on professionalism :)

Amanda Cook

Amanda Cook

21 Jul 2016

HORRIBLE!! do not go here!!!

Sheryl Ward

Sheryl Ward

10 Jul 2016

The staff at WCD were very knowledgeable and friendly

Rochon 2023 (Goals of my life)

Rochon 2023 (Goals of my life)

01 Jul 2016

My experience was not so nice. I came in with pain and had to keep coming back for the same pain. Got persuaded in a 3500 dental bill for a bridge. I am having more pain in the same area and feel lost because I am afraid to go back to West Coast Dental and afraid that another dentist will not want to correct other dentist's problem. The staff is nice and professional but personally feel that I have not been care for appropriately and stuck with a 3500 bill and mouth still hurting. In addition, my son still have pain from the fillings that were completed there. How can I get some of my money back. I feel jipped and lost.....

Lisa Antoinette

Lisa Antoinette

25 Jun 2016

West Coast Dental of Torrence great professional Dentist and office team, friendly service for a fabulous smile. I recommend Dr. Abraham to everyone <3

ladidadi joseph

ladidadi joseph

22 Jun 2016

Compassionate, patient and professional staff. From the front desk to the dentist, everyone was outstanding...

Evagoblog

Evagoblog

17 Jun 2016

I do not want to disparage the dentist , Dr. Abraham, who based on the recent reviews is good or the dental assistant , Fernando, who I liked, but based on the older reviews that are further down when you scroll, the office doesn't seem to have changed from the way that they operated years ago which is they are more interested in money than what's best for the patient. Chains more so than private dental practices are very "pushy" in upselling, and chains run by Cohen-Sedgh, Soleyman which includes Dental Associates of Torrance are notoriously so. When I went there, a few years ago, I was on a discounted (not insurance) dental plan called Smile Saver. Fortunately that plan had a price list of procedures and when I needed a crown, they did not want to give it to me at the discounted price saying it would be "cosmetic" and gave me a large filling instead, when the tooth finally cracked, they STILL said it was "cosmetic" and the crown not necessary and I would have to pay the NON discounted rate, so I made a fuss and contacted the discount plan. The "manager" would come in and say I needed a list of procedures (I never asked to see the Xrays so if you come here despite some of the negative reviews, do ask to see them and have them show what is wrong if they say you need procedures) and since I was eligible for Care Credit, talked me into the "advantage" of paying for many procedures way before they were done, since the higher the amount you owe on Care Credit, the longer the payment period, and the longer the payment period, the lower the monthly payment (I wasn't thinking that maybe I didn't need all the procedures and just save money not doing them, period!) The bad thing about this, is when I did NOT get some procedures done, the manager said I did, and I had to hassle with her about it (fortunately it didn't turn into a months long procedure) which some reviewers had complained about. The more recent reviews have praised the Dr. Abraham, so maybe the office is different from years ago, not being overbooked with long waits but since he's just the dentist that's employed there and not the owner of the corp, he can't change their policies and they may still be pushing unnecessary expensive procedures not paid by insurance (so I won't fault him for doing that, it may be something forced on him). Don't want to put competent people out of a job, so if you like the dental staff, don't experience a long wait and are smart enough to check out that you need a procedure that they advise you to have, than go there, just "emptor caveat."

Katharine Cook

Katharine Cook

14 Jun 2016

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Lalo Calvillo

Lalo Calvillo

11 Jun 2016

Great staff and amazing dentist. Very thorough and explains everything that is wrong. Affordable rates and willingness to work with you. Will highly recommend this dental office to everyone I know. Definitely coming back here.

Joy Lee

Joy Lee

05 Jun 2016

This place is all about collecting money they will rip you off ...

Toni Tillmon

Toni Tillmon

25 May 2016

The experience was good so far the staff is nice

Pedro Moreno

Pedro Moreno

10 Feb 2016

This place is all about collecting money Not recommend this place

Kia Kia

Kia Kia

07 Dec 2015

Mina Abraham is the best he made me so comfortable and did a AWESOME JOB.i was so ? i haven't been to a dentist in ten year's i am now over my fear and will be a regular with Abraham ?

ernesto garcia

ernesto garcia

05 May 2015

...

Marilyn Santos

Marilyn Santos

02 Apr 2015

Not recommendable, they try to rip you off by putting you in a loan before they clean your teeth...I was there for three hours just x-rays. When i didn't commit to there plan the billing employee just took off the bib and let you go.

Thomas Lorenzo Reed

Thomas Lorenzo Reed

05 Feb 2015

great

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Contact

1730 Sepulveda Blvd Ste 1

Torrance, California 90501

310-325-8888

WCDCustomerService@westcoastdental.com
Hours

Mon - 9:00am – 6:00pm

Tue - 9:00am – 6:00pm

Wed - 9:00am – 6:00pm

Thur - 9:00am – 6:00pm

Fri - 8:00am – 5:00pm

Sat - 8:00am – 4:00pm

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(619) 535-6443
info@adratings.io
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