15350 Nordhoff St Ste A, North Hills, California, 91343
WCDCustomerService@westcoastdental.com
818-672-8228
West Coast Dental & Orthodontics of North Hills: Caring for Smiles of All Ages
At West Coast Dental & Orthodontics of North Hills, we’re committed to delivering expert, compassionate dental care for your entire family. Whether it’s a child’s first checkup or an adult’s complete smile transformation, we offer comprehensive services—all in one convenient location.
Comprehensive Dental & Orthodontic Services
Our experienced team is here to meet your dental needs with a full suite of services, including:
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Preventive Dentistry – Dental exams, digital X-rays (with reduced radiation), cleanings, fluoride treatments, and sealants.
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Cosmetic Dentistry – Teeth whitening, porcelain and no-prep veneers, and custom smile makeovers.
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Restorative Dentistry – Fillings, crowns, bridges, dentures, dental implants, and full-mouth reconstruction.
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Orthodontics – Invisalign®, traditional braces, and Clarity Aligners for teens and adults.
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Pediatric Dentistry – Gentle, kid-friendly care in a fun and welcoming setting.
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Oral Surgery & Endodontics – Wisdom teeth removal, root canals, and other advanced treatments.
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Emergency & Sedation Dentistry – Same-day appointments and sedation options to ensure a relaxed, stress-free visit.
Flexible Insurance & Payment Options
We accept most PPO and HMO dental insurance plans, including Denti-Cal, and provide financing solutions through CareCredit. Our team will help you maximize your benefits and understand your options.
Your Local North Hills Dental Experts
West Coast Dental of North Hills is your go-to destination for trusted, personalized care that puts your comfort and health first.
Book Your Appointment Today
Call us or schedule online and enjoy complete, family-focused dental care—right here in North Hills.
Jeesue Kim
Dear Jeesue, We are sorry to hear about your experience and the discomfort you have been feeling following your treatment. We strive to ensure all procedures are clearly explained and performed by qualified professionals, and we regret if this was not your experience. Your concerns have been shared with our team for further review, as patient safety and satisfaction are our highest priorities. Thank you for sharing your feedback. Sincerely, West Coast Dental
West Coast Dental of North Hills
We greatly appreciate this and look forward to seeing you again very soon! - West Coast Dental
West Coast Dental of North Hills
massis voskanian
Friendly customer service and experienced dentists with huge knowledge of dental care Love it. Will do business with them again Thanks again and God bless all of you DESERVE 10 STARS
Thank you for your kind words and enthusiasm! We're delighted to hear that you had a positive experience with our team at West Coast Dental of North Hills. We look forward to serving you again in the future! - West Coast Dental
West Coast Dental of North Hills
Dear Cindy, Our team takes a lot of pride in its work, and it saddens us to know that we have failed to meet your expectations. We apologize for any inconvenience that you have experienced during your visit. The more we know, the more improvements we can make, and we hope you'll decide to give us another chance in the future. - West Coast Dental
West Coast Dental of North Hills
viviana saavedra
I consented to an inlay on a molar because I was told it was the cause of a dental issue. However, after the tooth was drilled and prepared, the dentist later acknowledged that it was not the problem tooth. This means healthy tooth structure was removed unnecessarily, and I now have a permanently altered tooth that didn't need treatment. And that tooth is also smaller due to all that drilling. The restoration has since failed twice, and they refuse to correct it with a crown that the dentist recommended without additional cost. I went because I had a gum infection. They should have never touched my other tooth. I probably visited this place about 15 times in 4 months, and the dentist is now even further due to their location being closed and operating from a different location. It has been a waste of time and gas. One day I went there and I waited for an hour for them to tell me that the material they were supposed to receive for my treatment went to a different office. The last time I went I asked a simple question and the assistant told me "let the doctor do his job". Instead of just answering my question especially after the mistake that was made, extremely unprofessional. I was recommended an extraction after for the tooth that had an actual issue. And it took 3 hours to get it removed, the infection was causing me so much pain, the numbing was not working. The lady who started the process did not finish, another male doctor ended up having to come and he finally removed it. I got a refund yes, but my tooth is still not fixed. The first dentist who saw me seemed to be in a rush and instead of checking the actual issue told me that I had a crooked tooth, and said that I was clenching my tooth that I needed I knight guard to fix things I never requested. When in fact I have always been told Iam the quietest sleeper. In fact I went to get a second opinion somewhere else and that dentist told me that all my teeth were good except the one that was in fact causing the infection. The last time I went the last person who started explaining prices to me said "that it was a courtesy for me to get my refund" again disrespectful and extremely unprofessional. And the dentist who made the mistake was moved to a different office and I never saw her again. I have been dealing with this since January and it is now May.
Thank you for bringing this to our attention. Viviana, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - West Coast Dental
West Coast Dental of North Hills
Lexi Gui
Sat there for 3 hrs just to be told that all I needed was a polish. The didn’t offer to floss my teeth, use moth wash or clean the plaque. The brush was the quickest teeth cleaning I’ve ever had in my life and my teeth don’t feel as clean. I def. WONT be booking again. I clean my teeth better than they did. The DR only came in the office to look at my teeth. He didn’t even introduce himself. Please provide better communication and service
Thank you for bringing this to our attention. Lexi, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - West Coast Dental
West Coast Dental of North Hills
Max R
The single worst dental office I have visited, they made me wait 1 hour and 10 minutes just to brush my teeth worse than I can at home and didn't even bother cleaning the plaque from my teeth.
Thank you for bringing this to our attention. Max, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - West Coast Dental
West Coast Dental of North Hills
We greatly appreciate this and look forward to seeing you again very soon! - West Coast Dental
West Coast Dental of North Hills
We greatly appreciate this and look forward to seeing you again very soon! - West Coast Dental
West Coast Dental of North Hills
Jaden Estrada
I have braces and this dental office is very gentle and a professional dental office and they are backed up with appointments but at the same time it's still a great dentist and will recommend
Thank you for your kind review, Jaden. We're pleased to hear that you've had a positive experience with our team. We appreciate your understanding of our busy schedule and are grateful for your recommendation. We look forward to continuing to provide you with excellent care. - West Coast Dental
West Coast Dental of North Hills
Hafizullah Yousufi
We don't have good memories of visiting your clinic, because of the black and white machines, lack of serious attention to clients, hours of waiting at the desk, inexperienced doctors and the fact that they didn't do their jobs properly, sometimes some of the machines weren't cleaned after use. They just charged money. Your clinic was still far from our house.
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. We take concerns about cleanliness, wait times, and care quality seriously and are working to improve in these areas. We appreciate you sharing your thoughts and hope to provide a better experience if you choose to visit again. - West Coast Dental
West Coast Dental of North Hills
Isaac Martinez
I love this office my kids really enjoy coming to see the staff Diana, Nancy and Vanessa are so patient with us and Rosary is always so helpful with explaining my insurance benefits. The office is clean and joyful I recommend to all families.
Thank you for your kind review, Isaac. We're so glad your children enjoy their visits and that Diana, Nancy, Vanessa, and Rosary have been helpful. We appreciate your recommendation and look forward to continuing to care for your family. - West Coast Dental
West Coast Dental of North Hills
Robert Cortez
The staff is fast, friendly, and very professional. Treatment coordinator Rose thoroughly discussed the doctor's procedures, insurances coverages, and payment options.
Thank you for your kind words! We're happy to hear that our staff, especially Rose, provided you with a fast, friendly, and professional experience at West Coast Dental of North Hills. - West Coast Dental
West Coast Dental of North Hills
Psymax Bass
I had an amazing experience at this dental office! From the moment I walked in, the staff was welcoming and professional. I was taken care of by Rosary, and she was absolutely awesome—super friendly, gentle, and made me feel completely at ease throughout the entire visit. You can tell she genuinely cares about her patients. I’m usually a little nervous about dental appointments, but Rosary made it a breeze. Highly recommend this place and especially her. Thank you for the excellent care!
Thank you for taking the time to share your experience. We're so pleased to hear that you felt welcomed and well cared for throughout your visit. Rosary is a valued member of our team, and we're glad she was able to make you feel at ease and deliver the attentive, compassionate care we strive to provide. We truly appreciate your recommendation and look forward to continuing to support your dental health. - West Coast Dental
West Coast Dental of North Hills
Matthew Watanawongsarat
Stay Away!! This is not a Dentist, this is a corporation that tries to find any possible way to charge insurance even if procedure isn't needed. For necessary stuff that would actually be called treatment, everything gets denied and they won't share medical information with other physicians even after switching. Do yourself a favor save hours of time and find any other dentist. I only went here because it was the only place that had accepted my insurance. And even then, nothing got done just a bunch of headaches. Staff is not knowledgeable on anything and for any questions would constantly ask their manager for answers.
Matthew, thank you for your feedback. We apologize that your experience didn’t meet the standards we strive for. We understand how important clear communication is when it comes to insurance, treatment planning, and the transfer of medical records. Your concerns have been noted, and we are reviewing our processes to ensure we are meeting expectations in these areas. We appreciate you bringing this to our attention, and your input will help us improve the care we provide to all of our patients. - West Coast Dental
West Coast Dental of North Hills
Ruth Sanchez
Stay away from this place! They treat people horribly if they owe you money. Senior citizens like myself are taken advantage of. The sad thing is it's not the dentists or the people that do the real work. It's customer service and the office staff. The people who handle the finances. I was talked into getting bone graphs, that I probably didn't need. Now granted I'm on Medi-cal and these people do nothing to help people like myself get the care that's available to them that they are covered for. So make sure you have money to throw away if you decide to become their customer. Anyway I over paid $300.00 which might not seem like a lot to some people, but it's a lot to me. They've ignored me countless times or used excuses, so I've even called their Corporate Office and same thing, excuse after excuse or promises not kept. If these people ever wonder why their life is not going right well all they have to do is think about how they treat honest, hardworking people, and the advantage they take of them. From the top to the bottom they are all to blame. I'm not giving up. If they refund my money I'll delete this but it's up to them. Right now they're a disgrace to their profession. Like the young lady that reviewed this place 5 months ago said, a one star review is being generous. Too bad we can't give minus 5 stars. UPDATE: Do you see how they replied and said to contact their office? The funny thing is, I DID DO THAT! Over and over and over. I can't tell you how many times I called the offices and all they do is say the financial director is out to lunch. Always. They just want everyone to think that they care when really, they don't, they just don't. And I'm proof of that. Do yourself a favor and pass them by.
We apologize for the distress and issues you experienced with our billing and customer service. Thank you for your feedback, and we urge you to contact the office directly to discuss your concerns and work towards a resolution.
West Coast Dental of North Hills
John Chavez
The office is very clean and the equipment looks to be new. Despite this, I stopped coming to this office because of the billing office. Even though they accepted my insurance, they refused to use the billing codes that my insurance provided, which would have resulted in me paying way more than I should have. All they had to do was take their code and submit using the insurance equivalent, to which they said no. I even asked if they could reach out to the insurance and ask if the insurance would covert the codes. It's been 6 months, and I'm still waiting for a response....
We apologize for the billing issues and lack of communication you experienced. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
Nilly Vazeri
I have very sensitive teeth and was nervous to get my fillings changed, but Dr Naghavi reassured me it would be fine and the whole team calmed me down. He did the procedure and it was very painless. I am very grateful to him and his expertise in this field, I can be more relaxed knowing I'm with such a knowledgeable Dentist. I can only say good things about the team and I am very pleased with my experience, I would highly recommend.
Thank you for your kind words and recommendation! We're happy to hear that Dr. Naghavi and our team provided you with a calm and painless experience at West Coast Dental of North Hills. We look forward to seeing you again!
West Coast Dental of North Hills
Yahir Barraza
Horrible service I waited for a hour just to get my x rays and another 40 min for nothing just decided to leave instead.
We apologize for the long wait and the inconvenience it caused during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.
West Coast Dental of North Hills
Chaya Siwamoktham
I went there on Mon 03/03/25 for swallen and hurt my gum. I was told that I have alot of plaque need to deep cleaning which I have to wait for about 3 weeks for get it approved from my insurance. They also recommended me to purchase a gum protection which cost $1000 finance for 12 months 0 APR. I trust them by think it will heal my gum. The only thing that they do is only polish my teeth even though I really hurt my gum. Also the dentist recommend me to use mouthwash which I use regularly! They appointment me to get the deep cleaning and the gum protection on 03/19/25. I left even I still hurt. On Tuesday 03/04/25 I cannot even sleep at night because of it. On Wednesday 03/05/25 I decide to go to another dentist which I get the best treat!!! Not your branch!!! The dentist said I have a clogged thing inside my gum around the right back teeth on the top. This is an emergency pain and needs to get it done right away. He num my gum before take it out and that is help me alot!!! I realize that your team was lie to me about the gum protection and I need the full refund. I was told that I can only get partial which is not fair!! Your team did not treat me right thing at first. Imagine if the clogged thing becomes more worse, how is my life going to be. My case is not because of Deep cleaning needed. It needs to take thing out from my gum to relief my pain!!! It is internal cause. It is not external cause and not necessary to purchase the gum protection. Please beware of this clinic!!
We apologize for the distress and inconvenience you experienced with your treatment. Thank you for your feedback, and we urge you to contact the office directly to discuss your concerns and the refund issue further.
West Coast Dental of North Hills
Paquita Tan
My appointment was my crown fell .I just ask them to glue but the doctor said it won't fit .they recommended to get a new one for $569.00 .I will never go back there .then I received a bill for $79.00 tobacco consultation but I don't even smoke. I called the office she transfer me to the manager and manager was surprised with the charges and put me on hold and hang up now I received the second notice of the bill of $79.00 which is invalid charges .someone told me already don't go to that office the wait is too long .it's true every time I go there 2 1/2 hrs waiting .I did not listen.now I will listen not going there anymore.
We apologize for the billing issue and the long wait times you experienced. Thank you for your feedback, and we urge you to contact the office directly to resolve the billing matter.
West Coast Dental of North Hills
Luis Navarro
Everyone there is super knowledgeable, professional, and polite. State of the art equipment made it a great experience for me. I will definitely change the name to.( The next level dental care.) thank you everyone. I will see you next week for my next appointment.
Thank you for your kind words! We're happy to hear that our knowledgeable and professional team, along with our state-of-the-art equipment, made your experience great at West Coast Dental of North Hills. We look forward to seeing you next week!
West Coast Dental of North Hills
Oathkeeper 217
I have gone here to get a cleaning. I told them I have a toothache and it might be a cavity. Instead of checking the X-Rays, they told me to use sensodyne THREE separate times. This isn't fun when waiting in the lobby and in the exam room for 2 hours JUST to be sent home.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
West Coast Dental of North Hills
Thank you for your kind words! We're happy to hear that our staff was helpful and that you found our office clean and professional at West Coast Dental of North Hills.
West Coast Dental of North Hills
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you would like to speak with someone regarding your experience, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
West Coast Dental of North Hills
Jerome Rubi
I hope you guys respect people's privacy there. Unlawful conducts are condemned from working in medical places. I just hope you guys respect other privacy and my privacy and why I am sent there again for dental cleaning and no one did anything on Dec 9th and there wasn't any cleaning done just polishing. I also ended up going to another dental clinic regarding they said your chart didn't match my dental needs.
We apologize for the concerns you have regarding privacy and the treatment you received. Thank you for your feedback, and we urge you to contact the office directly to discuss your concerns and find a resolution.
West Coast Dental of North Hills
Yogi
Worst service ever, the ladies at the front were very unprofessional, rude, and disrespectful. I will be reporting this office to the Dental Board of CA.
We apologize for the unprofessional and disrespectful behavior you experienced. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
Sara Panameno
Rosa at the front desk was very kind and attentive! James the dental hygienist by far the best cleaning I’ve had, love how my smile looks after!
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of North Hills
M S
the most terrible experience with a dental clinic, starting with the fact that before they schedule an appointment they do not take enough space between one dentist and another, today I was waiting almost two hours for some fillings, and they calmly tell me that I still have to wait longer, I leave the room where they were going to do the dental procedure and I tell the lady who is in charge of payments that I will come another day because I have already waited too long and she puts on her face of indifference and little attention saying that then I should come back another day because today Saturday they only have one doctor, really horrible, do not take the time to come to this place, I have to change clinics because my daughter is having treatment here and it is always the same experience.
We apologize for the long wait and the inconvenience you experienced during your visit. Thank you for your feedback, and we will work to improve our scheduling and patient experience. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298.
West Coast Dental of North Hills
John N Tan
Ellen and Diana were very accomodating. Dental hygienist was also very time effecient showing expertise. Overall a good experience!
Thank you for your kind words! We're thrilled to hear that Ellen, Diana, and our dental hygienist provided you with an efficient and accommodating experience. We look forward to seeing you again!
West Coast Dental of North Hills
Christian M
They took over 2 hours to call me in from my scheduled appointment time. The doctor didn't know he was seeing me until the nurse basically told him, "hello? When are we starting?" And they were supposed to get back to me for my ne,y appointment and I haven't heard from them months later.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com detailing your experience along with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
West Coast Dental of North Hills
Lus Torres
After receiving MULTIPLE voicemails & text messages about being due for my next appointment, I found this weird since I had been there 6 months prior for a cleaning, I decided to just schedule. I had an 8am appointment & wasn't called in for x-rays until 8:30, after which I was asked to go back to the waiting room to be called in again. The next person to call me in probably didn't know how to pronounce my name (which is fine) and referred to me as "patient with last name xxx" which I found strange. After the dentist reviewed my x-rays & teeth he stated that there were no issues so I could just move forward with a teeth cleaning. I was informed that I would have to pay out of pocket since my insurance wouldn't cover a second cleaning in such a short time frame. I told them that I showed up because they had been calling & texting me bc I was "due" for my next appointment not bc I felt the need for anything, so I wouldn't be paying out of pocket & left. This appointment overall was a waste of time & seemed like a money grab since my insurance did cover the x-rays & check up.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com detailing your experience along with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
West Coast Dental of North Hills
ARARAT DARABEDYAN
Had an amazing experience at West Coast Dental of North Hills. They always manage to see me even without an appointment. I recommend this place, especially Dr. Naghavi and Elen.
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
West Coast Dental of North Hills
Stephanie Garcia
Awful experience is an understatement. Last Friday, 09/20/24, I went in for wisdom tooth extractions and prior to the appointment I received no phone call confirming the appointment or letting me know how the procedure would work. I suffer from high levels of anxiety and I mentioned this concern to the Dr in charge and I was brushed off coldly that “they don’t do that here” and I could be referred. Towards the end of the procedure the anesthesia mostly wore off so I felt every tug, every push, everything and despite the dr and nurse being aware they never registered more anesthesia since it “was almost over”. Afterwards I received no information regarding a follow up appointment nor medicine to counteract the pain and risk of infection. I barely received pills on Monday, but since it was so late I ended up developing dry socket (despite following every post op instructions) and for the past 2 days both my mother and I have been calling to see if the paste for dry socket was available. No answers were given except “ask the manager” then followed up saying the manager was in a meeting…all 7 times we called the manager was still somehow in a meeting. Today I took the liberty to call once more and I ended up being put on hold then ultimately hung up on. A one star review is generous.
We apologize for the distressing experience and lack of communication during your procedure and follow-up. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
Carol Ruiz
Thank you to everyone at West Coast Dental North Hills. The staff is amazing. ?
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
West Coast Dental of North Hills
Anand Mirpuri
They told me free consultation, when I came to the office , they wanted me to purchase insurance for $59 before I can get consultation, they lied and feel they are total ripoff
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.
West Coast Dental of North Hills
Alexandra Morales
I came to get dental work today, I was seen by Dr. Garcia and the tc Tatiana Angulo explained the treatment and were very much helpful. They both answered all my concerns and questions. I highly recommend to come get seen here I will definitely be recommending this location to my family and friends.
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
West Coast Dental of North Hills
Nanci Ramos
I had to wait to get work done on my teeth due to my pregnancy. After having my baby, I contacted the office to schedule an appointment. I had to wait another month to see the dentist just to arrive at the office and be scheduled for next week. Their excuse was that the call center shouldn't have made that appointment. Poor customer service.
We apologize for the inconvenience and miscommunication you experienced with our scheduling process. Please send us your contact information at this email so we may do our best to further resolve this issue - info@westcoastdental.com Thank you for bringing this to our attention, and we are committed to improving our service.
West Coast Dental of North Hills
Leslie Pineda
Staff it's extremely friendly and very polite. I will highly recommend it!
Thank you for your kind words and recommendation! We're delighted to hear about your positive experience with our friendly and polite staff at West Coast Dental.
West Coast Dental of North Hills
Victoria A
THIS PLACE IS A NIGHTMARE. I have had a total of 3 visits total and all of them have been god awful. I have had appointments for all of these visits and still I've had to wait 2-4 hours. My first visit was as a new patient which lead to a referral visit which lead to a visit with the oral surgeon for wisdom teeth extraction. My insurance changed and I could no longer go to my previous dentist. Today I had the misfortune of being a patient to Dr. Joseph Behjat who is only 1 of 2 oral surgeons that come to this office. PLEASE AVOID. When we had our consult he was curt and rushed. I can understand being overbooked, it may be why I wasn't seen for so long. This could have been just a one-off, but it was not. I've had tonsil issues and jaw clicking issues in the past, so it's natural to have questions or be considered a higher maintenance patient, I'm sorry. When I tried asking questions to the dental assistant, she just kept referring me to ask the Dr but when I did, I was met with condescension. It's no longer a one-off, it's his bedside manner. This does not make me feel comfortable with anyone in the room while I'm being numbed. There's no way I could continue with the procedure. He needs to find a job that doesn't deal with people. On my way out, I spoke to Eve/Evi, who was the office manager, for a refund for what I had prepaid. She didn't even bother to ask what the issue was. I did not leave with a refund and now have to go through with my card company for it. Prior to all this I had asked why my previous doctor would have a different plan of action as I had done a consulting before and I was told it was preference on the doctors behalf when in fact it's not. It depends on the patient and their history. Please do not come here, they put convenience and profit over patients needs.
We apologize for the distressing experiences and the issues you faced during your visits, including the long wait times and communication problems. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
We apologize for any inconvenience you may have experienced. Please contact our office directly so we can address your concerns.
West Coast Dental of North Hills
Shaina Tew
Made an emergency appointment. My only issue was having to wait an hour after my scheduled appointment.
Thank you for your feedback! We apologize for the wait time and are working to improve our scheduling for emergency appointments.
West Coast Dental of North Hills
Thank you for taking the time to share your feedback. We look forward to seeing your smile again soon!
West Coast Dental of North Hills
We apologize for any inconvenience you may have experienced. Please contact our office directly so we can address your concerns.
West Coast Dental of North Hills
Ingrid
Watch out here !! There make u sign papers to check on credit on alpha something and to stay with that company ,that we never wanted ! we haven’t use no credit or we Haven’t had no dental work done here and were getting bills we call them they don’t answer police Needs to close this down AsaP !! law suit some one needs to check this place ASAP!! lets get united & report this kind of stuff trying to involved you in bills wen no Dental work was done here Alsen La VOS with Estafas robbers i wrote it in spanish
We apologize for the distressing experience and the billing issues you encountered. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
Kimia K
Made an appointment for their children’s specialist. We arrive 15 minutes before our appointment like you should to fill out any paper works, etc. and we were asked to sit. 45 minutes later they called us to give us the paper work and after waiting for 2 hours they said one of their parts broke and they can no longer see any patients. They over book patients and their next available was over a month out. Would much rather pay out of pocket for a good dental office rather than come back to this office.
We apologize for the long wait and the inconvenience caused by the equipment issue during your visit. Thank you for your feedback, and we are committed to improving our scheduling and patient care. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
robert diaz
This dental is cool if you got bad teeth the nurses start telling other patients how messed up your teeth are, not cool some people's teeth is just their business not to be telling everyone and yes I'm talking about the light skin nurse that helps the doctor id each teeth you need to learn how to keep what you see to yourself not cool
We apologize for the unprofessional behavior you experienced. Thank you for your feedback; we will address this issue to ensure our staff maintains patient confidentiality and respect.
West Coast Dental of North Hills
yitzu Murillo
I didn't like the service or anything in general, they never told me that I had a broken tooth, they never explained to me well how to take care of my crown after they put it on, the service and everything sucks, They also never said I had cavities, they only focused on one tooth, nothing more. ??
We apologize for the lack of communication and service you experienced during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
Gi Hernan
Very dissapointing. Yesterday 4pm they just texted me to confirm my appointment today at 8am. And when i arrived today, customer service said they cannot do my cleaning because my insurance told them yesterday i was assigned to different clinic. And when i asked why there's a text confirming my schedule today and they just said they left a voice mail or someone called me yesterday but it's just a lie. No one called me and No one left a message either. Very dissapointing because I supposed to participate in very important event today but did not join because of this appointment. Very dissapointing.
We apologize for the miscommunication and inconvenience you experienced with your appointment. Thank you for your feedback, and we are committed to improving our scheduling and communication processes. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
Sierra Ross
1 star because this insane lady tried to fill my tooth and perform a root canal without numbing me properly. I was not numb at all. My biggest concern is malfunction practices as such.
We apologize for the distressing experience and the lack of proper numbing during your procedure. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
Yamileth Espino
Bad service, they don't attend to you at the time that happens after 3 hours of the assigned appointment
We are sorry for the long wait and poor service you experienced. Thank you for your feedback, and we ask that you contact our office directly so we can address your concerns and find a solution.
West Coast Dental of North Hills
Jeannina Acosta
The dentist was absolutely wonderful. It was painless. Very nice receptionist and I am going back ??
We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing West Coast Dental, and we look forward to seeing you again!
West Coast Dental of North Hills
Bre
Very unprofessional. Do not recommend this dentist office. Was scheduled for a 6 month cleaning and when they were about to performed a guy came in and said they couldn’t do the cleaning because supposedly the insurance haven’t paid. Wasted 2 hours for nothing! They should have better communication and customer service skills. They should’ve verified before having my come in! Not to mentioned this appt was scheduled a month before!
We apologize for the inconvenience and lack of communication regarding your appointment. Thank you for your feedback, and we are committed to improving our scheduling and service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
Jose Gonzalez
I went in there too see the oral surgeon , best doctor hands on . I’ve had minimal procedures done in the past else where and have left with excruciating pain followed with days after . This doctor did an immense of work I needed and I left with no pain and continued with ZERO pain day of and after . He was super attentive and made sure I felt safe and comfortable ! Highly recommend the oral surgeon at West Coast Dental . Not too mention the staff was phenomenally nice and friendly !!
We're pleased you had a great experience with West Coast Dental! Thank you for your recommendation. We look forward to seeing you again.
West Coast Dental of North Hills
We're pleased you had a great experience with West Coast Dental! We look forward to seeing you again.
West Coast Dental of North Hills
Hernan Sanchez
The people who work on the Office in Sepulveda and Nordhoff there are in a bad mood, they do not give you an explanation about a job that they had done me right there, it was an unpleasant experience, She had an appointment last week and they gave her a price, and after 3 days they made an appointment with her again and the increased the price by 70% more, justifying that they did not review the insurance properly. Obviously we left and went to another place where they treated her much better.
We apologize for the unpleasant experience and the pricing issue you encountered. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of North Hills
Cynthia Perez
I recently went to West Coast Dental and I couldn't be more happy. You feel welcomed when you walk in. Very attentive to their customers. A smile goes along way! Dr and his staff are so nice and make sure your okay while getting your treatment done.
Thank you for your kind words about our office. Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a wonderful experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can't wait to see you again soon.
West Coast Dental of North Hills
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.
West Coast Dental of North Hills
Robert Bledsoe
In one word: UNPROFESSIONAL! You can easily wait 30 minutes or more past your appointment time. And, they will GOUGE you for anything that they humanly can. For those with insurance, double check with your insurer before signing anything! For those that don’t have it, I don’t know: Play PowerBall or MegaMillions or something. That’s the only way that you’ll be able to afford the ‘service’ offered here! Hard pass. Take your business elsewhere!
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at info@westcoastdental.com with your full name and contact information, we will send your information to our corporate management team so that we may contact you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
West Coast Dental of North Hills
Maira Gutierrez
Excellent, I didn't wait more than 10 minutes and the very friendly staff treated me very well ????????
Thank you for trusting our practice. We look forward to continuing to provide you with only the best dental services for all of your future appointments, and we hope to see you again very soon.
West Coast Dental of North Hills
Skye Buller
This place is a complete waste of time idk what the problem is. Both locations van nuys and North hills are completely unorganized and undertrained. I've never been so frustrated. I went to get a referral to see a periodontist. Front staff is extremely (what is seems to be) undertrained and not knowledgeable on how to send referalls out of office. I've gone back and forth over the phone and in person with them. They tell me they'll send a referral to my email?? My insurance explained they need to send it directly to the insurance provider not me? I've been going back and forth about this for literally 8months. They tell me they sent the referral I call my insurance they inform me they have nothing. This went on for months and they act like im the annoying one?Finally they tell me they actually have a new periodontist in office and allow me to see her. She then sends in the codes for my insurance to approve and come to find out she's not even apart of the insurance network?? What a complete waste of time. This place is only good for cleanings if even that. Front desk staff rose, Melissa, & whoever else make you run around in loops when they should just ask how to send it out to begin with? This is not on them it is on whoever has not trained them properly. On top of this they try to sell me braces all the time?? I already have braces are you joking? I wouldn't want this place giving me a filling let alone braces? Trust me and go anywhere else. They also have extremely long wait times they will call you back and forget you're already back there go to the waiting room and call you back again? Are you kidding? I mean this place is the most bizarre unorganized dental organization I've ever experienced. I wouldn't trust them todo anything besides cleaning. Ray is a great hygienist and he does deserve positive acknowledgments. The dentist is nice too, but if this is how the office runs how do I know they're even giving me the correct information? Are you looking at my xrays or did yall mix them up I wouldn't be surprised lol. And before I get some automated "contact west coast here" reply no lol. This says all I need to say. Fix it cause I won't be coming back as I'm sure most will drop yall within a few appointments as well. I've been patient, understanding, and kind enough this place deserves 0 stars both locations. FYI office staff seems to work at both locations as well so there is no way around this mess.
Thank you for taking the time to share your feedback. We sincerely apologize for the challenges and frustration you experienced at both our Van Nuys and North Hills locations. We understand the importance of efficient service and clear communication, and it is clear we did not meet those standards during your visits. We deeply regret the issues you encountered with the referral process and the lack of support from our front office staff. Please know that we are addressing these concerns and are committed to improving the training and procedures within our office to ensure a more seamless experience for all our patients moving forward. We appreciate your positive comments regarding Ray and our dentist, and we will continue working to ensure that all aspects of our service reflect the quality and professionalism we strive to provide. - West Coast Dental
West Coast Dental of North Hills
nathaly medina
Called me a day before my appointment to let me know I’m getting cancelled cause the surgeon doesn’t take my insurance when my appointment had been scheduled days in advance and even kept getting text messages to confirm it requested the day off at work for it just for them to cancel me Called them to refer me elsewhere and had me calling back and forth with my dental plan asked for a referral to be submitted and they still haven’t done it yet now I lost A day of work and not getting my wisdom teeth removed.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at info@westcoastdental.com with your full name and contact information, we will send your information to our corporate management team so that we may contact you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
West Coast Dental of North Hills
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.
West Coast Dental of North Hills
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.
West Coast Dental of North Hills
Brian Rubio
The unprofessionalism displayed by this dental office in the San Fernando Valley is utterly disheartening. After enduring a 45-minute delay for my scheduled appointment, a nurse casually mentioned that my insurance covered sedation, but not at their facility. The mere consideration of sedation and the need to seek an alternative location led to the abrupt cancellation of my wisdom teeth removal. This lack of flexibility and the subsequent refusal to see me reflect a level of unprofessional conduct that is deeply concerning. Based on my experience, I strongly advise avoiding this dental office to ensure a more reliable and considerate dental care elsewhere.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of North Hills
Bean Stalk
My recent encounter with a dental office in the San Fernando Valley was nothing short of a nightmare. The mere mention of considering sedation for my operation resulted in an outright refusal to address my concerns. Instead of accommodating patient preferences, they callously directed me to one of only two other offices, each conveniently located over an hour away on the freeway. This draconian approach to dental care and the limited, inconvenient alternatives make this dental office an absolute horror show, an experience to be avoided at all costs.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of North Hills
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email info@westcoastdental.com with your full name and contact information, so we can contact you to resolve this issue.
West Coast Dental of North Hills
Leilani Saldana
I had been to this dentist many times ever since I was a little girl. From the experiences being so bad I never wanted to return. Staff was always so rude and unprofessional. I had gone back after a while to get 2 root canals done. However, once they started one root canal around noon they left me waiting for hours in the chair while my numbing was wearing off. They kept running from room to room leaving me unattended while I was in pain. After a few more numbing shots they refused to give me more even though it was wearing off. Instead of the assistants doing there job they cared more about there break, they simply do not care about there patients well-being. After 7 hours I was left with an unfinished root canal and had to come back another day just to start the other one. Finds out when both root canals were finally done I was told from a new orthodontist they were not properly finished. I had to get it redone after all the wait and pain they had put me through.
Larissa Garr
Let me take a moment & say that I had the best experience here than I've had at any other dentist office. They took care of me right away, were very friendly and both Dr. Naghavi and the RDA's had the softest touch.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of North Hills
Dawn Lopez
Rey and Dr. Vadi were great. I can not breathe through my nose and they were very patient with me. I really liked this office. The office staff was also great, she got me a really good deal with my insurance. I will go back there again.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of North Hills
Noemi Campos
Every time I call for an appointment, it’s easy to get one right away. Very convenient for me especially since I work a lot. I just went to my 6 month checkup and got helped by Rey the registered dental assistant . He was very friendly and I was comfortable asking for anything that I was concerned about. Overall a great experience and would come back again.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of North Hills
Audrey Hampton
I have been coming here for a few months now, West Coast Dental is a great place to come for all your dental care. The place is very clean. The staff is very, very kind, professional and understanding. For your help ask for: Rey Penoliar, he's the best.
Thank you for your kind words about our team and thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of North Hills
Minda Dabon
My experience is good people are friendly and communicate with me. Definitely not like the place I was at before.
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Property. Seeker21
Your assistant Rey Penoliar was very helpful and friendly. He also helped me out with my appointment.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Harvey Shapiro
Commenting for Nilda Gonzalez who saw Rey Penoliar who was very helpful and did such an excellent job helping me...he was an Dental assistant and helped me really well
Thank you for putting your trust in our practice and thank you for your kind words about our team. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again soon.
West Coast Dental of North Hills
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Brenda Casillas
I’ve been coming here for about 2 years and the staff is friendly. Doctor Vadi is very nice and professional. Does well at explaining the process. And the RDA Ray was also very nice and helpful in my visit today.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of North Hills
Raul Osorio
I have the pleasure to say thank you so much to Dr. Vadi and her assistant Rey Penoliar they are amazing. I was really comfortable with their job, they were must kind and patient with me.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
West Coast Dental of North Hills
Collin K
Rey Penoliar my registered dental assistant was fantastic at walking me through the process and made everything as quick and painless as possible. Dr Naghavi was also incredible, he cleaned my teeth better than they have been in years! Great location, would highly recommend
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of North Hills
Xochitl Martinez
RDA Ray is absolutely excellent and Doctor Vadi is so good, very gentle. Office overbooks patients and the waiting time is very long, so plan to be there for a while. Takes very long time to be attended.
Thank you for your kind words about our team and we thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the extensive wait time. If you have any additional concerns we urge you to email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of North Hills
Jen Kroop
My whole family uses this dental office. My oldest daughter uses the orthodontist as well. We love the orthodontist and the registered dental assistant, Rey. Dr. Neghani is quick and effective. My only complaint is the wait time. They rarely run on time for appointments, but once you're in the chair, there is no delay!
San
This place is an actual joke. Had my insurance call the office to let them know that my root canal pre approval is still valid and they gave me an appointment to come in the next day. Waited a full hour after my initial appointment for them to take me to the back and ask me "you're here for your wisdom teeth removal right?" You can't be serious. Front desk said their orthodonist did not take my insurance when they're the ones that submitted the request to get my root canal done there. I don't know who runs this place but you're going to get sued one of these days if you don't get your things right. Waste of time, do not go here. You will spend more time waiting for your name to be called than get anything done on your teeth.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.
West Coast Dental of North Hills
Willow Cintron
If I can give less than one star, I absolutely would give -5. The absolute worst dentist experience I’ve ever had in my entire life. They have an awful system and the staff is entirely inexperienced and unprofessional. They do not properly maintain the information, nor properly keep records of their procedures. I came back 5 days after a tooth extraction to receive help with heavy pain, and they acted like they didn’t even know me. In addition to sending my prescription to the wrong location without even knowing the address, after I’ve given them a specific location to send it to. They put me through additional stress and a wait time to try and find information that was already on my file. Their excuse for poor service is “we’re under a new system” when they use this excuse every time. If you want poor treatment and poor dental service this is the perfect location for you. The dental assistance also are low grade and inexperienced people who are dismissive and show no compassion, especially for people who are in heavy pain. They aren’t honest about proper healing times, and are given vague instructions to help maintain pain and health after procedures. Highly recommend staying away.
We are sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to contact us at info@westcoastdental.com.
West Coast Dental of North Hills
Randell Sygal
Great dentistry and gentle too! Fixed my smile and even gave me a great deal!!! Management, Evie is absolutely ? wonderful!
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of North Hills
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Jarrett Kaufman
Extremely friendly staff, but the reliability of this office has proven too poor to continue taking my family here. If I hadn't already paid for my daughter's full orthodontia treatment here, I would transfer her elsewhere, but I will no longer be coming here otherwise. Despite making appointments, oftentimes following advice to make them for the earliest available time, we have never waited for less than an hour to be seen. Earlier this week my daughter scheduled her cleaning for 9AM to ensure she could get to work by 2PM. At 12:30 in the afternoon she finally gave up and left and rescheduled for Friday. Previously my daughter had a scheduled orthodontic appointment that we flew her in from out of state to make as she had to be away for several months, and upon arrival she was informed that the doctor was out that day and they couldn't make her adjustments. Several hundred dollars in airfare wasted without so much as a phone call to warn us that she couldn't get her adjustment that day. Several months ago I brought in my son for a scheduled cleaning and check of his tooth pain. I made the appointment, was extremely clear about the purpose of the appointment, and we arrived on time on Wednesday for the cleaning which I took off work for. After waiting over an hour and a half, we were brought in for an orthodontic consultation, not the cleaning we had scheduled. They apologized, told me the people who could do the cleaning had left for the day, and scheduled another appointment for the next day for his cleaning and consultation of his tooth pain. We came in the next day at the new appointment, again taking off work, and waited for over an hour. He was seen by a dentist who confirmed he would need his wisdom teeth removed, but also needed a cleaning. I asked when the cleaning would start. I was told no cleaning had been scheduled for him, and no one was available to clean his teeth. We had to schedule a third appointment for the third day in a row the next day to finally get his teeth cleaned. Three half-days of work missed, and approximately 6 hours spent waiting. This is seemingly quite normal for this office. Patient time is not respected, records are not properly kept, and they seem to overbook appointments so everyone is left waiting. When you CAN get seen for what you requested, the staff is friendly and generally capable, although I've also experienced equipment failures that prevented procedures from being carried out properly, missing supplies, and staffing problems, all of which impact them. Overall I just can't afford the time and frustration to continue taking my family here.
wendy sorge
Horrible service if you go don’t plan anything afterwards all day because they triple book the patients
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.
West Coast Dental of North Hills
Rita Ongkiko
Be truthful to your patient. Your dental/patuent services is the worst I've experienced. You should be patient-oriented instead of profit-oriented. That is the only way to business success.
Sonia Valle
You guys try to make as much money off of us as possible! You guys tried to scam me, last minute.
Peyten Hernandez
Most horrible customer service, employees, even if you could improve, I still would never come back
We apologize for the negative experience you had with our customer service. Thank you for your feedback, and we are committed to making improvements. - West Coast Dental
West Coast Dental of North Hills
Ron Gordon
Nice people but corporate is terrible. The scheduling system is old. I am sitting in the dentist chair and received a text stating I missed my appt, that's bad. If it wasn't for the staff, I would have switched long time ago
We're pleased you had a great experience at West Coast Dental. We strive to provide quality oral health care in an accommodating and professional environment for all our valued patients. We appreciate you for entrusting us for your dental needs, and we look forward to seeing you again. We wish you continued dental health.
West Coast Dental of North Hills
Thank you for your feedback! We apologize for the wait times and are working to improve our scheduling. - West Coast Dental
West Coast Dental of North Hills
Rowell Moleno
Your people that scheduling the appointment are very inconsiderate. They set me up and waste my time waiting for nothing. My item not delivered yet how come they make me come over for nothing
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Claudia Rodriguez
The nurses are very good, the doctors are fine, but the one who gives you prices doesn't explain things well, and you end up paying for something you didn't order or want. I wouldn't recommend it to my family. In fact, I'm already looking for another dentist.
Norine Mead
The experience that I had with the doctor and medical staff was excellent. However, I had a 10:45 appointment and did not see the doctor until 12:15. That is not acceptable. My appointment lasted approximately 10 minutes.
Cubias Marlely
What a horrible place to go, everyone is disorganized, from the coordinator, the one that gives you information about the treatment is horrible, they are paid a salary for nothing. They should hire professional staff with knowledge of what they do, these people who are working there don't know what they are doing, you ask them questions and they don't know what to answer and they get frustrated and some assistants ignore you when you ask them something, very unprofessional, they only go for a salary to charge for their hours of work for nothing.
Genesis Artavia
the worst service ever. Always waiting 2 hours to get seen for my appointments, it’s been like this every time. There’s always chaos, employees not knowing where things are. They book 10 people for the same hour at a time. Terrible.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Jessica Henningsgaard
So horrible, don’t go there unless you have hours to spend. And multiple appts just to get yearly preventative done. Booked for myself and children and was there for 2 hrs and only got X-rays never got cleaned and my daughter sat laying in exam chair waiting for over 40 min for cleaning to tell us they had to close and didn’t have time to do any of our cleanings. Had to reschedule all of us for the cleaning and any work. The when just I returned for my cleaning I waited for 45 min and still wasn’t called I when to question receptionist and they had no idea what was going on. Do not waste your time. So unorganized!
Jay Mijangos
If I could give zero stars I would! DO NOT GO HERE! A couple years ago I came here to get a few fillings. I got my fillings done but as soon as I left I noticed a squeaking noise being made every time I closed my mouth. I called the office and they told me it was normal (which apparently it is) so I didn't think much about it. A couple days after that, MY FILLING FELL OUT WHILE EATING FOOD. This was very painful as it left a nerve exposed. I made a new appointment with them, went back and was told that I needed to pay $700-$800 to get it fixed. At the time I couldn't afford that so I had to live with that hole in my mouth for months. Now, living in a new state a couple years later, I've had to spend a couple thousand dollars on this tooth that has been causing me so many problems. My new better dentist told me that THE FILLING FELL OUT BECAUSE THE CAVITY WAS NOT REMOVED COMPLETELY. So you want me to spend $700-$800 dollars on a mistake that y'all made???? Ridiculous. Last week I had to have the tooth extracted. Now I will always be missing a tooth. On top of that I also came to this location to get my wisdom teeth removed. At the time my insurance didn't cover laughing gas. Being a very anxious person I paid $250 out of pocket to get laughing gas to prevent me from totally freaking out. As soon as the procedure started they put me on laughing gas and I kid you not, after 6 SECONDS (they had only given me 1 out of the multiple shots in my mouth) THE LAUGHING GAS SHUTOFF. They looked at each other and realized they had run out completely. I was confused and concerned. I looked at the female nurse and told her.... "I paid for laughing gas" she then responded with "the worst part is over anyways." Let me tell you, the worst part was NOT OVER. If I could give this place negative stars, I would. I should. Thank you, West Coast Dental. DO NOT GO HERE! A couple of years ago, I came here to get some fillings. They did the fillings, but as soon as I left, I noticed a grinding noise every time I closed my mouth. I called the office and they told me it was normal (which apparently it is), so I didn't think much of it. A couple of days after that, my filling fell out while I was eating. This was very painful as it left a nerve exposed. I made a new appointment with them, went back, and was told I had to pay between $700 and $800 to have it fixed. At the time, I couldn't afford it, so I had to live with that hole in my mouth for months. Now, living in a new state, a couple of years later, I had to spend a couple of thousand dollars on this tooth that has been causing me so much trouble. My new, better dentist told me that THE FILLING FELL OUT BECAUSE THE CAVITY WASN'T COMPLETELY REMOVED. So you want me to spend $700-$800 dollars on a mistake you all made? Ridiculous. Last week I had to have my tooth extracted. Now I will forever be missing a tooth. On top of that, I also came to this place to have my wisdom teeth extracted. At the time, my insurance didn't cover laughing gas. Being a very anxious person, I paid $250 out of pocket to get laughing gas to keep me from freaking out completely. As soon as the procedure began, they gave me laughing gas, and I'm not kidding, after 6 SECONDS (I had only been given 1 of the multiple shots in my mouth) THE LAUGHING GAS CAME OFF. They looked at each other and realized they were completely out. I was confused and worried. I looked at the nurse and said... "I paid for the laughing gas," then she responded with "anyway, the worst is over." Let me tell you, the worst is NOT OVER. If I could give this place negative stars, I would. I should sue. Thanks, West Coast Dental.
The Wuzes Family
My son was a first time patient, We waited over an hour with an appt! and when called in, I was referred to a different dentist that specializes other children in Pacoima (MagicLand)??♀️ when I got there, I aired another hour, they called my son in, when going to take X-rays, the technician didn’t have an X-ray blanket on my baby and took a picture ? then, I told her wait!! He needs his blanket!! and she just said oh yeah and put it on him, like wth!! This is not okay at all!! BEWARE ALL! This is so dangerous
Lorena Hernandez
I honestly like it! I just changed my dentist, one of the things I didn't like is that they rush you to take the desicion about the dental work you have to do, and they don't really give you that many n options, maybe I didn't have may options ,but that's how I felt on the first visit, by the time I said ok I think I'm gonna do it ... they were already getting ready to extract my tooth... my appointment was at 4pm I got out of there at 7:30pm even the doctor left before me, there was just two helpers... I couldn't even make my next appointment, all the employees at the desk were gonna... the close at 6:30pm
Hello Juan, we are pleased to know you had a positive experience at West Coast Dental. We appreciate you for entrusting us for your dental needs. We look forward to seeing you again, and we wish you continued dental health.
West Coast Dental of North Hills
JR Flo
Horrible cleaning job. The lady who cleaned my teeth was very rushed probably took less than two minutes to clean. I could have done this at home.
Tracy Van Buren
Didnt waut long, very professional staff and the physician(female) was gentle and considerate.
CHRISTOPHER ANDRES
I had two appointments for cleaning. The first time I waited 1 hour and 45 minutes and the procedure took 10 minutes. It looks like the dentist was in a hurry and did a sloppy job cleaning the right side of my teeth. I come back to do the left side and the dentist this time did a better job but I walked out with the back of my shirt soaked with water. The dentist said that he wanted to go to Starbucks but he has no time because he has me waiting. I understand that this place has a lot of patients but it feels like they’re going through them as fast as they can not caring to do a good job and especially not caring about the people. The dentist didn’t even apologize for soaking my sweater and shirt wet! So disappointing!
Denise Salas
My appt at 10 got here at 10:05 wasn't seen til 11:36. Now I have to wait again for a room this is not Kool. Very up set !! But I need to a see a dentist like now so that's y I wait!!but never again!
Sonia Prado
It would be nice to make a good first impression on nee patients. We arrived at 10:45 for an 11:00 appointment but my daughter wasn't seen until after 12 AND only because I spoke up to the office manager. One of the techs told me they have a few emergencies but that was never conveyed to me.
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of North Hills
HBOO_ Deja
This the first time I can say they were excellent. I will be back here again. No more running from the dentist anymore. Thanks for the best care………. Cheryl C…?
Martha Hernandez
Unprofessional rude staff I wish I would have never stepped foot here !! NASTY NASTY NASTY environment everything looks dirty and they do horrible braces !! Save your money
Thank you very much for taking the time to share your experience. Our protocol is to take every possible step to keep our patients and staff healthy and safe during this pandemic. With our patient screening, regular cleaning and sterilization of all our offices and equipment, we strive to provide all our guests with the safest environment while they receive unmatched dental care.
West Coast Dental of North Hills
jenna nadigoo
DO NOT GO HERE. I hesitantly made an appointment here after reading some of the reviews, but I was short on time and needed an appointment with a dentist. Every negative thing I read about this place turned out to be true. They treat their patients like nothing but a means to bill an insurance company. They're rude, talk down to you, and do not show you respect. AVOID THIS PLACE.
Hi Junior, we're pleased you had a positive experience at West Coast Dental. We hope to serve you again in the future, and we wish you continued dental health!
West Coast Dental of North Hills
Erwin Salgado
Your staff should know exactly what services they provide before making ppl waste their time
Jessica Neira
I got 3.45 pm. for my son's appointment at 4 pm. At 5 pm took him to X rays and gave me another appointment for cleaning his teeth, because they were short of personnel.
Eduar Mondragon
Very Thank full with the treatment. Irma parra really helped me financial and with payments
We are glad to hear that our staff could assist in making your experience smooth, we appreciate your kind words and look forward to seeing you again soon!
West Coast Dental of North Hills
Alma M
Please have your dentist and orthodontist in the same page. I took my son or an extraction and according to the dentist the orthodontist didn’t write the correct tooth and because for legal reasons he couldn’t do anything. My appointment was a total waste of time. I payed for the treatment a couple a days before. Now I have to wait 5 more days for it to get resolved.
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. We will look into your experience internally, and we hope to serve you better in the future, if given the opportunity. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of North Hills
Silvia Paniagua
The assistance and kindness of the staff make you feel confident. They treated me very well.
We're glad to hear you had a positive experience with our team at West Coast Dental. We're dedicated to providing the best dental care possible to our patients. If you have any further questions or need further assistance, please don't hesitate to contact us. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent care in the future!
West Coast Dental of North Hills
Thank you so much for rating us, Miriam. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Miley Castillo
I just recently got a teeth cleaning at this location i would like to start off that the receptionist known as Deisy was very kind and helpful she was super quick to sign me in! the wait was only about 5 minutes!! ? i was took back and quickly seen by a doctor who did my cleaning i’m glad to say my experience was 5 stars, i recommend this office for any type of dental need. ??
Sandy McQueen
Thank you deist for the insurance verification even thought I didn’t know! And thank you Dr Vadi you’re the best!!!
Thank you Sandy for taking time to write a review. We look forward to serving you again in the future, and we wish you continued dental health!
West Coast Dental of North Hills
Shirley B
Today's visit was exceptional! Arrived early and was called in within 15 minutes of registering. Procedure took minimal time and was completed within 30 minutes. Received several reminders for appointment via email, phone and text. This visit was as different as night and day compared to many previous ones. Appears management is making a great effort to improve the reputation of this business. Thank you Evie!
We're pleased to hear that your visit with West Coast Dental was a positive experience. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our doctor and staff were able to assist you with any questions and concerns you may have had. Your satisfaction is important to us, and we look forward to serving you again. Thank you for your kind words and trust in our team.
West Coast Dental of North Hills
Matthew Fallabel
I specifically asked not to be x-rayed for personal reasons pertaining to my health and was repeatedly and rudely confronted by your obnoxious office staff. All of your staff sat behind the desk gossiping about other patients while you had a waiting room full of people pile up and no one was called back. I sat for almost an hour before I finally went up to the receptionist and asked for an ETA. Your place is a joke. I will never return.
We are sorry to hear about your recent experience at our dental office. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of North Hills
Daniela Castillo
I had a great experience here! Dentist appts make me extremely nervous, but Deisy made sure to ease my mind and answer all my questions. Thank you West Coast Dental for all the help!
Hey Daniela, we're pleased to hear that your visit with West Coast Dental was a positive experience. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our doctor and staff were able to assist you with any questions and concerns you may have had. Your satisfaction is important to us, and we look forward to serving you again. Thank you for your kind words and trust in our team.
West Coast Dental of North Hills
Emelina Gonzalez
The staff here are super friendly and very helpful. Deisy walked me through the whole new patient process and was very attentive to my needs. Despite going at a busy time, she was able to assist and answer all my questions about my future appointments and treatments . Very happy customer :)
Hey Emelina, we're pleased to hear that your visit with West Coast Dental was a positive experience. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our doctor and staff were able to assist you with any questions and concerns you may have had. Your satisfaction is important to us, and we look forward to serving you again. Thank you for your kind words and trust in our team.
West Coast Dental of North Hills
Deisy Castillo
Thank you west coast dental!!! Dr naghavi is by far the best dentist ever!!!
Thank you Deisy for taking the time to let us know how we did. We're pleased that you had a positive experience. Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of North Hills
Jocelyn Aldana
Very good staff and the doctors are amazing both front and back staff are welcoming I would recommend this office to family and friends
Thank you Jocelyn for taking the time to let us know how we did. We're pleased that you had a positive experience. Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of North Hills
franco calma (francopo)
They made me wait for 2 hours, for no reason. They need a better system at knowing when patients should be seen.
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in t ouch soon.
West Coast Dental of North Hills
Thank you Rosa for taking the time to let us know how we did. Thank you for choosing West Coast Dental of North Hills to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of North Hills
Clarence Nickerson
My appointment was set for 1:30 PM I was not seen until about 5:45 PM. They made me sit in a lobby for a very long time before I was able to see a doctor. Once I got seen, they then told me that my insurance was not gonna cover everything that they wanted to proceed with. I believe they made up charges so that I can come without a pocket cost because my insurance covers everything.
We're sorry to hear you had less than stellar experience at West Coast Dental. We will look into this internally, and we hope to serve you better in the future, if given the opportunity. We wish you continued dental health!
West Coast Dental of North Hills
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of North Hills to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of North Hills
D S
Why schedule me for an appt that I won’t be called to come to the X-ray for an hour and the dentist for an hour and a half? I didn’t see emergencies come in. Are you overbooking? Don’t waste my time. We all know if I’d been an hour and a half late for the appt you would have laughed in my face if I said “now I’m ready for you.”
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of North Hills
josorzo11
Wanting braces for a while now, I finally decided on West coast Dental of North Hills Loved the service Loved the people Thanks to Irma for making the ordeal simple and straight forward, I was a little apprehensive but she made it painless. ( I appreciate) Thank you. West coast !!!
Reina Lima
I like it, because they focus on education and patient care, for their dental care, without a doubt they are the best at what they do, their kindness and professionalism characterizes them what makes them good at their job ❤️❤️especially Irma Parra, excellent help with financing for my braces
Glenda Donis
This is my second review to this place. The experience was TERRIBLE as usual. I have to keep going there because my daughter is under braces treatment. I was the first person to sign in at 9am and was called after 11:30am. When I ask to the staff about it nobody can help. This appointment took almost 3 hours, time that I am out from my work and my daughter from school. Very bad way to handle appointments in this place, I already look for another dentist for myself.
Goar Akopyan
Highly Recommend! The staff and dentist here are top notch and you’re guaranteed to receive great care! I really like Evie’s professionalism and caring demeanor.
yazminefd
DO NOT GO! I have been waiting for my appointment to get my wisdom teeth taken out for 4 months then received a call to cancel on me the day of my appointment. I rescheduled my appointment 2 months later only for them to once again cancel my appointment. I have had to reschedule my appointment 4 times with this place and still have not been able to get this surgery done. The staff is very unprofessional Eliana is the one I’ve been working with and she was no help at all. The miscommunication from this place is ridiculous. Save yourself the time and go find another place! I would not recommend this office to my worst enemy.
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of North Hills
Tatiana Rodriguez
When young people are in the process, they should talk to their parents about what is happening, good or bad. They let 4 years pass before they told me that my son was not wearing his suspenders and that nothing could be done. What's wrong with them? I am the mother, they have to tell me what is going wrong, what he is not doing and that way it doesn't come to this, I would never recommend them to anyone again, very bad service, they don't know how difficult it is for parents to pay all that amount of money. They are a fraud.
We sincerely apologize for the extended wait time you experienced during your appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our patients. We apologize for falling short of your expectations in this regard. Your feedback is important to us, and we will make every effort to improve our processes and minimize wait times in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.
West Coast Dental of North Hills
Hello, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you at your next appointment! We wish you continued dental health!
West Coast Dental of North Hills
christopher coleman
Long wait, and the first visit I was told that I need a deep cleaning, then I came in today for a cleaning and they said I need a deep cleaning and just brushed my teeth for me. Kinda waisted my time.
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Daniella Pareja
Appointment was at 1pm, got called in at 2pm and has been here since 12:30pm. It’s the same for every visit. I wait almost an hour or more. Took my X-rays at 2pm and barely took me to a room at 2:30. Even worse, they scheduled my appointment for me without asking if I was okay with that. Had to request for a time change since I had other plans. This visit was supposed to be a simple cleaning. Ended up finishing at 3pm. Please don’t schedule appointments if you can’t be time efficient, since there’s too many patients. I’ll be switching dental clinics now. Never had any issues in the past until recently.
robert braboy
I thought that I would be treated differently, but was I wrong. I was treated very fairly as being an African American. I was very more than pleased with the services. A Young lady named Ms.Nancy talked to me with respect and she made me feel like at home. Only Go to West Coast Dental or go nowhere else at all. PS.I felt like I been coming here for years. (((West coast dental.))) Number one winner! ?
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Fabian M
Staff and Dr Mark were great. It was my first time there for 6 month check up and cleaning.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of North Hills
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of North Hills
Thank you for taking the time to share your feedback, we appreciate it!
West Coast Dental of North Hills
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Greg Bollinger
I waited over 2 hours the 1st visit only to be told that they were overbooked. Came back the following month and waited another 2 hours and didn't get seen. We scheduled another appointment against my better judgment. I was told I would be 1st. I was told to be here at 8...it's now 9:30 and I am still waiting! I'm sorry but you can save yourself a lot of frustration by finding another dentist...
Hello Greg, we apologize for the extended wait times you experienced during your visits. We understand the frustration and inconvenience this has caused you. Providing timely and efficient service is a priority for us, and we regret falling short of your expectations. We appreciate your feedback and will take it into consideration to improve our scheduling and wait time management. If you would like to discuss your experience further, please feel free to reach out to us via email at info@westcoastdental.com
West Coast Dental of North Hills
Hello Laura, we sincerely apologize for the extended wait time you experienced during your appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our patients. We apologize for falling short of your expectations in this regard. Your feedback is important to us, and we will make every effort to improve our processes and minimize wait times in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.
West Coast Dental of North Hills
Barbara Kobobel
Front desk staff were very nice providing excellent customer service! The dentist was very knowledgeable and good!! I will definitely go back here!
Hi Barbara, we thank you for your positive review! We're thrilled to hear that our front desk staff provided excellent customer service and that you found our dentist to be knowledgeable and skilled. We appreciate your feedback and look forward to welcoming you back to our dental office in the future. We wish you continued dental health!
West Coast Dental of North Hills
Emily Martinez
I love this place a special thank you to a worker there her names Lindsey Hernandez amazing person and made me feel super welcomed & didn’t give me a hard time she needs a raise!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Sandra Hamad
I waited over 1.5 hours to be seen, even with an appointment. When I finally made it inside to get my cleaning, the hygienist told the dentist that she did not how to do a cleaning. I was worried but he explained the process to her and she did the entire cleaning in under 10 minutes. Overall I would never recommend this place to anyone and I will never be back.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of North Hills
Graciela Gomez
The reason I always cancel my appointment! Because every time I make an appointment it takes a long time to be seen about an 1 hour And 30 minutes with appointment and then another 30 minutes to sit and wait for the Dentist to come in. Might as well just do Walk-in if I'm going to wait a long time. Looking for another location at this point with better services and that are on time with there appointments!
Hi Graciela. We apologize for the inconvenience you have experienced with us. We strive to provide excellent dental care in a timely manner for our patients, and we are sorry that we fell short of your expectations. Your feedback is valuable to us, and we will use it to improve our services. We thank you for bringing this to our attention, and we hope to serve you better in the future.
West Coast Dental of North Hills
Andrea Rubin
Every time we come here- the waiting room is packed. They are overbooked. Very rude. Unprofessional. And, we wait about an hour to even be called back and be seen- even though we've got an appointment scheduled! Need to find a new dentist!.
Thank you for taking the time to bring this issue to our attention, Andrea. On behalf of the office, we would like to apologize for the poor communication. We know how frustrating it can be when you have gone out of your way to make it to our office just to be told you'll need to return another time. We want to help in any way that we can. If you could please email info@westcoastdental.com with your contact information so that we may reach out to you to resolve this matter. Thank you.
West Coast Dental of North Hills
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again soon.
West Coast Dental of North Hills
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the experience you've had. We take patient experience very seriously and would like to hear more about your time in our office. We urge you to email info@westcoastdental.com so that someone can reach out to you and help resolve this situation. Thank you
West Coast Dental of North Hills
Alvino Garcia
My appointment was at 11 a.m., it was 3 p.m., and I just finally called us. A 4-hour wait to be seen. There's only one doctor, and most people were complaining about the service.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to email us at info@westcoastdental.com.
West Coast Dental of North Hills
CYNTHIA CARRILLO
THEY HAVE REALLY BAD CUSTOMERS SERVICES. THE ASSISTANTS THERE DO NOT KNOW WHAT THEY ARE DOING THEY ARE NOT PREPARED WITH SUPPLIES. I GOT APPROVED FOR 3 THINGS DEEP CLEANING DIDNT GET IT OR THE RIGHT PROCEDURES. I AM A MEDICAL BILLER I KNOW HOW TO READ AUTH. DOCUMENTS AND MORE. I WILL NEVER GO BACK HERE. I WILL BE REPORTING THEM BECAUSE THEY ARE GETTING PAID FOR PROCEDURES I DID NOT GET.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of North Hills
Michael Estrada
Dr.took over an hour to see me after they put me in a room.poor services
We are so sorry to hear this was your experience with our office. We take patient experience seriously and we urge you to email us at info@westcoastdental.com detailing your experience so that an office manager can reach out and help resolve this matter.
West Coast Dental of North Hills
Irma Salmeron
Unprofessional please they overbook people my son had pain in his teeth had to get his teeth pulled out they told him Wednesday now he has to wait a month for his teeth to get pulled out I'm taking him somewhere else they didn't even know what they were doing not even the professional doctors know what they were doing I don't know why this place forces you to get braces when my son had perfectly good teeth you know they stop forcing people to get braces that's how you guys make your money
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of North Hills
Hi Allie. We are deeply sorry to hear about your negative experience at our office. if you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We ask you state the name of the office in the e-mail, should you decide to get in touch with us, so that we can look into it internally.
West Coast Dental of North Hills
Kimberly Rogers
There are too many occurrences to list. I will say that I received a crown I didn’t need and my insurance would not cover it. I have Care Credit and used that to pay what my insurance wouldn’t. Care credit is interest free which the lady that assisted my assured me it would be. Care credit advised me that the office needed to let them know it was interest free. The same lady today told me that if it is a Master Card then it had interest. It seems like every time I go into that office there is a problem. They didn’t have enough equipment sterilized to administer procedures that were needed. I got my records today as I will never return to that location EVER!!!
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Leila Shariatzadeh
Absolutely best dentist hands down!!! Dr Edalat, you rock! Thanks for taking the best care of my mom!!!
Thank you Arizbel for taking the time to let us know how we did. Thank you for choosing West Coast Dental of North Hills to fulfill your dental needs. We hope you have a great day!
West Coast Dental of North Hills
Gloria Villegas
I called to make appointmrnts for my 2 daughters 2 and 12 yrs old. The said they could see them the same day at 11 am, which I thought was perfect. We got there at 10:50. They took xrays from my older daughter, performed a visual asessment from the little one and told us to wait for a room. 1:20 pm and we were still waiting!. I asked how much longer and they told me they were backed up and that I had to keep waiting. So many patients came after us and they were in and out except for us!! Why would they even gave me an appointment if they were already full and could't handle it!! I will never go back there! My girls deserve better. I will take my business somewhere else!
Hi Gloria, we are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. We understand that your time is valuable, and we try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We apologize for falling short of your expectations in this regard. We are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. We hope you give us another chance to serve you better in the future.
West Coast Dental of North Hills
Alexandria Campbell
I am incredibly disappointed in the consideration the doctors/staff/admin have for their patients. This is the 3rd time we have had appointments with your office and each time we have a 3 hour plus wait. Not to mention the idea to have TWO appointments. 1 for the exam and a 2nd for the cleaning is also incredibly inconsiderate to your patients. People do not have time in their life to take two days and 6 hours just to get their teeth cleaned. And if you are a parent like me with multiple children this quickly adds up. Every single time I come I have the same exact problem. People shrug their shoulders and say there is nothing they can do. My suggestion for starters would be to stop scheduling so many patients. There isn’t even enough room in the waiting room. In addition when I do complain I’m told the same thing “we are short staffed”. Either hire more hygienist, cancel appointments when you know you are going to be short staffed or stop over scheduling people especially when you are going to tell them “we don’t have enough time come back”. I don’t know if this is driven by profit to bill insurance companies for multiple appointments or what but it’s not the way to run a successful long standing office of any kind. Lastly the organization is lacking as well. Twice I had to point out that they had the wrong patient file for my child. DO BETTER.
Hello, Alexandria, on behalf of the North Hills office, I'd like to apologize for the lack of consideration you've felt during your visit in our office. We understand how frustrating it can be to go out of your way to come to your appointment just to wait and be told to return again. We urge you to email info@westcoastdental,com with your information so that an office manager can reach out to you regarding this matter. Once again, we apologize for this inconvenience, and we hope to be able to speak with you soon.
West Coast Dental of North Hills
Hey Carol! We’re glad you had a great experience at our dental office. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you at your next appointment! We wish you continued dental health and happiness.
West Coast Dental of North Hills
George Angeles
Will not recommend to anyone. Predatory business. Mgr won't even say complete name; just evie. I think she is ashamed of the company practice of predation.
Hey Jason, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you at your next appointment! Wishing you continued dental health and happiness!
West Coast Dental of North Hills
Mohammed Saber Faqeri
West coast Dental of North Hills awesome they are great peoples and very kindly. They are doing best I appreciate from them
Hello! We are thrilled to hear that you had a fantastic experience during your visit to our practice. It's always a pleasure to serve you with exceptional dental care. Thank you once again for choosing us!
West Coast Dental of North Hills
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon :)
West Coast Dental of North Hills
lilia isho
I came for my appointment today @2:30pm. The lady in front desk made the schedule last week. Then after 20mins, the same lady in front asked what my purpose of visit. I said She made a schedule for deep cleaning today. And you know what she said?? The approval will take 2 weeks before they can perform the service. The thing is why she did not tell me that last week and why she made the appointment right away if I need to wait 2 weeks. They are not reliable, does not care with the patients time. I will search for a better Dental clinic
We apologize for the inconvenience you experienced during your recent visit. Your feedback is important to us, and we will look to address the issues raised. We regret any frustration caused and would appreciate the opportunity to discuss your concerns further If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. Thank you for bringing this to our attention.
West Coast Dental of North Hills
Mithila
We waited 1 hour and 45 mins then North hills office let us know we will be not examine by doctor cause he left for some urgency and it’s happened with me couple of times so non- professional and upsetting experience
We are so sorry to hear this was your experience with our office. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to hear from you soon.
West Coast Dental of North Hills
Ruben Fabian
Very bad service, you have an appointment and they make you wait an hour and a half. I don't recommend it. Bad service. The doctor arrives late. Bad service.
Hosanna Lopez
Please look at the reviews before coming to a dentist. This is the worst. They overbook. Expect to be seen 2-4 hours to be called in to be seated inside… leaving this dentist today.
Hi, Hosanna, we deeply apologize for the long wait you had in our office. We want to help in any way that we can. If you could please email info@westcoastdental.com detailing your experience with your contact information so that we may reach out to you immediately to resolve this issue. Thank you.
West Coast Dental of North Hills
Brenda Bridges
It took an hour and a half to get x rays, then i got quoted 12,300 $ for dental work. Then i ask doctor for pain medication since i was already taking motrin 800 mg and tylenol extra strength without relief... he was dismissive. Told me to take more motrin. Obviously it has been ineffective.
We apologize for the inconvenience and your negative experience during your visit to our office. We value your feedback and will look into this matter internally to ensure better communication and appropriate care in the future. Thank you for bringing these concerns to our attention. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.
West Coast Dental of North Hills
Denise Kovacs
After waiting 2 1/2 hours then being told that I need a bone graft they wanted to charge me $900.00. I left.
We are so sorry to hear this was your experience with our office. We urge you to send us an email at info@westcoastdental.com detailing your situation so that we may reach out and answer any question or concerns you may have. Thank you.
West Coast Dental of North Hills
We are so happy to hear you had a good experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of North Hills
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come.
West Coast Dental of North Hills
Rosa Alvarran
They had the wrong paperwork, and every time I go to this dental office is always 3to4 hour wait time.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, we would like to apologize for the long wait time and lack of attention to detail. We know how frustrating it can be when you have gone out of your way to make it to our office just to wait a significant time to be seen. We want to help in any way that we can. If you could please email info@westcoastdental.com with your contact information so that we may reach out to you to resolve this matter. Thank you.
West Coast Dental of North Hills
Green World
Doctors are amazing but reception is horrible! If you care for your time forget about the good service doctors provide! Low level customer service! After three years, they still do the same thing! Hopefully they asked for an update! Same Same
Thank you for taking the time to bring this issue to our attention. On behalf of the office, we would like to apologize for the reoccurring inconvenience. We know how frustrating it can be when you've put your trust in our services for three years, and not every staff member is administering the same level of care. We want to help in any way that we can. If you could please email info@westcoastdental.com with your contact information so that we may reach out to you to resolve this matter. Thank you.
West Coast Dental of North Hills
Adventure
Dr. Chantelle is amazing and she is the only reason I come to this office! The waiting is horrible even if only five patients are waiting! I waited for over two hours and they said we have an assistant available in 30 minutes! I prefer to not wait an hour extra for cleaning!!
Thank you for taking the time to bring this issue to our attention. On behalf of the office, we would like to apologize for the longer than usual wait time. Although we're pleased to hear you enjoy Dr. Chantelle, we know how frustrating it can be when you have gone out of your way to make it to our office just to wait a significant time to be seen. We want to help in any way that we can. If you could please email info@westcoastdental.com with your contact information so that we may reach out to you to resolve this matter. Thank you.
West Coast Dental of North Hills
Thank you for taking the time to bring this issue to our attention. On behalf of the office, we would like to apologize for the longer than usual wait time. We know how frustrating it can be when you have gone out of your way to make it to our office just to wait a significant time to be seen. We want to help in any way that we can. If you could please email info@westcoastdental.com with your contact information so that we may reach out to you to resolve this matter. Thank you.
West Coast Dental of North Hills
Debbie Figueroa
had me wait in like a living room with boxes cluttered an empty bed next to me and another patient ? not
We deeply apologize for the experience you had in our office. We take all patient experience seriously and want to help in any way that we can. If you could please email info@westcoastdental.com with your contact information so that we may get in contact with you to resolve this issue with you. We apologize once again and thank you for sharing your feedback.
West Coast Dental of North Hills
Sandy McNown
Very nice staff and doctor. Got me in fast and explained the situation to me. I like these professionals!
Thank you for sharing your feedback, Sandy! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Sarah victa
This place provide me the best care for my teeth. I had my wisdom tooth removed and no problem at all completely healed after 1 week. Had problem with antibiotic that cause me gastritis i just called and they releced it right away. Will continue to go here for the future.
We are so happy to hear this was your experience with us and we thank you for putting trust in our practice! We hope to continue providing only the very best dental services to you for all of your future appointments to come, we look forward to seeing you again soon!
West Coast Dental of North Hills
tim tracy
Friendly people that listen to your needs and care about them. Truly concerned and make sure you have all the info about your procedures
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of North Hills
Dean Endress
Appointment was at 1 pm, you didn't call me in until after 2pm. I was told before hand that the appointment was consultation with Oral Surgeon- you wanted to extract the teeth right then. Now I'm told you have to get approval from my Insurance to extract teeth..(Soo why were you going to extract my teeth that day if not approved by my insurance?!?!?!) I was told over a month ago you were going to apply for my insurance to approve procedure. Do any of your staff actually know what's going on?? making me wait over an hour and then not knowing what is going on is completely Unprofessional & Unacceptable. You'd better get your act together!!!!
I'm sorry to hear that you have had some issues at our office, Dean. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule with a clear line of communication. We are making a conscious effort to prioritize every aspect of patient experience and we thank you for bringing this to our attention. If you need additional help or have any questions, please send us an email at info@westcoastdental.com.
West Coast Dental of North Hills
Hi, Mischel, we are sorry to hear you've had a less than exceptional experience in our office. If you'd like to reach out, we urge you to email us at info@westcoastdental.com. Thank you!
West Coast Dental of North Hills
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
West Coast Dental of North Hills
Steven Phelps
They are racist they do not service black people! Send people of color to different locations. SMH i cried leaving there Nordhoff location!
Hi Steven, we deeply apologize for the experience you had at our North Hills office. We at West Coast Dental do not condone in divisive and hurtful behavior such as racism and discrimination. It saddens us to hear you left our office crying; we take all patient experience very seriously and would like to hear more about your experience so that we can ensure this does not happen ever again at any of our locations. If you could please email us at info@westcoastdental.com so that an office manager can reach out to you personally and address this matter. Again, we are deeply apologetic for this, and we would value the opportunity to reconcile this situation.
West Coast Dental of North Hills
Tami Savage
I haven't been seen yet because the wait is so long that I end up leaving and rescheduling. Medical offices always expect you to be on time but they're hardly ever on time to take you in. This is one of those offices. I'm still trying to get seen on time. Will come back and update this review if I ever actually have my appointment.
Hi Tami. We appreciate you taking the time to leave a review and are sorry to hear about your negative experience at our office. We understand that your time is valuable and we strive to minimize wait times for all of our patients. We will look into this internally because we value your feedback and would like to make things right. Please don't hesitate to reach out to our office so we can work towards a solution and ensure that you have a better experience during your next visit. Thank you for choosing us as your healthcare provider and we look forward to the opportunity to serve you better in the future.
West Coast Dental of North Hills
Thank you for sharing your feedback with us. We apologize for the excessive waiting time you experienced during your visit to our office.We understand that your time is valuable and we strive to provide prompt and efficient service to all our patients. We are constantly working on improving our processes to minimize waiting times and ensure a smooth experience for our patients. Please know that we take your feedback seriously and will be reviewing our procedures to identify areas for improvement. We value your patronage and would appreciate the opportunity to discuss your experience further. Please contact us directly at info@westcoastdental.com to address your concerns, at your convenience. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.
West Coast Dental of North Hills
Hey, Ricardo! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Esty Gee
Very helpful , same day procedures . I'm scared of the dentist but they made me feel very comfortable
Thank you Esty so much for taking the time to leave a five-star review! We are thrilled to hear that you had a positive experience at our office. We understand that visiting the dentist can be a scary experience for some people, and we're glad to hear that our team was able to make you feel comfortable during your visit. We believe that providing a welcoming and calming environment is crucial to ensuring that our patients feel at ease when receiving dental care. We are also happy to hear that we were able to provide same-day procedures and be of assistance to you in a timely manner. We value your time and are committed to providing efficient and effective dental care. Thank you again for choosing West Coast Dental of North Hills to fulfill your dental needs and for sharing your positive experience with others. We look forward to seeing you at your next visit.
West Coast Dental of North Hills
Andy G
When you guys give an appointment time and when that person has filled out paperwork online don’t make them fill it out again and put them in a chair an hour later only to tell them that they will be waiting 2 weeks for the procedure to be done once they get approval from insurance. Waste of time!
Hi Andy. Thank you for taking the time to provide feedback regarding your recent visit to our dental office. We sincerely apologize for the inconvenience you experienced during your visit. We strive to provide exceptional service to all of our patients, and it's clear that we fell short in your case. We understand how frustrating it can be to fill out paperwork multiple times and then wait for an extended period without any clear communication. We apologize for any miscommunication or confusion that may have occurred during your appointment. We take your feedback seriously, and we are committed to improving our processes to ensure that our patients receive timely and efficient service. We will review our procedures to identify areas for improvement and implement changes accordingly. Thank you for bringing this to our attention. We value your feedback and hope that you will give us the opportunity to provide you with the high-quality dental care that you deserve in the future.
West Coast Dental of North Hills
Hi Katie. Thank you for taking the time to leave a review of our dental office. We are sorry to hear that you did not have a positive experience during your visit at West Coast Dental of North Hills. However, we noticed that your review did not include any specific feedback or comments regarding your visit. We would appreciate it if you could provide us with more information about your experience so that we can address any issues e wand make necessary improvements to better serve our patients. Your feedback is crucial to us, and we take all patient reviews seriously. Please do not hesitate to contact our office if you have any questions or concerns. We value your trust in our practice and would like to ensure that we continue to provide high-quality dental care to all of our patients. We urge you to contact us by sending us an email at WCDCustomerService@incontactemail.com, and we hope to have the opportunity to improve your experience with us.
West Coast Dental of North Hills
Hello! We appreciate your feedback and are pleased to hear that you had a positive experience overall. We are always striving to provide the highest level of care and service to our patients, and we are grateful for your honest feedback. We look forward to serving you again in the future and appreciate your trust in our team at West Coast Dental of North Hills for your dental needs.
West Coast Dental of North Hills
Josue Trejo
I walked in with Medical health insurance and I was told my Medical has to be verified before I can get any work done , My medical is working Fine , they just making you come back and delaying your service smh ??
We are sorry to hear your experience was less than exceptional. We are making a conscious effort to prioritize patient experience through clear communication and proper administration of care. We take all patient experience seriously, so we appreciate you for sharing your experience. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.
West Coast Dental of North Hills
Kelly Lovell
I was 15 minutes early for an appointment I scheduled a week in advance, and still waited over two hours to be seen.
Hi Kelly. We sincerely apologize for the extended wait time you experienced despite arriving early for your scheduled appointment. We understand the frustration and inconvenience this caused you. Our team is committed to providing timely and efficient service, and we take this matter seriously. We appreciate your feedback and will use it to improve our scheduling and appointment management processes to ensure a smoother experience for all our patients. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.
West Coast Dental of North Hills
Teresa Arteaga
Everything was going on good until time to check out they wanted to schedule about for about 2 months when I have brace it has to be every month they have to do what the patient like not what’s best for them I’m paying for them monthly not every 2 months I had switch dental because I was having the same problem somewhere els other then that they great
Yanci chavez
If I could give this place 0 stars I would. My treatment was supposed to last 18 months, it’s been more than 2 years now and I still don’t see a lot of change. I came today for my appointment and they made me wait outside in the rain for not having a face mask when the last time I came nobody was wearing a mask and they did not made them wait outside. Please do better.
IvanLeon Hdez Nieves
The attention and service of the administrative and professional staff are excellent.
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of North Hills
Edith Arroyo
Our appointment was at 11am we were not seen until 12:50pm. We waited for another our inside and the employees and doctors worked so slow!!!!! And when it came to the procedure they did it quick instead of taking their time on it . Worst experience was out at 3pm .
Cynthia Carrasco
I went in with broken fillings concern. I understand that I will need a root canal. But veneers for my front teeth why that is not something I came in for, and not something at the moment I am looking into I just want the fillings fixed Wait time Is ridiculous. If patients are scheduled to come in at 8am staff should be there earlier. Will not be going back thank you for wasting my time
Kaylins CookinAss
Terrible! I was the only person in the waiting room when i arrived. I sat in the waiting for 3 hours to watch every single person that walked in get called to the back before me. My appointment was at 12pm it is going on 5 and I still HAVE NOT been worked on!
Glooo Gasas
Extremely unprofessional and unhelpful. Most receptionists have an attitude here and are not nice. You make an appointment to wait multiple Hours. Not a great dentist or Ortho. DONT COME HERE!!!!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of North Hills
Kalena Huwe
Waited for two hours with an appointment, apparently you tend to overbook your clients constantly, I decided to leave at about 110 (my appt was at 11) & then of course when asking for my X-rays I get called to go back… I still left, what’s the point of booking an appointment if I won’t be seen until two hours later?! this isn’t the first time I’ve waited that long, my previous appointment I waited for at least 2 hours& was moved from my original room to what seemed like the back stock room into a broken chair (the water didn’t work) and was moved again to a different room. It doesn’t seem as if you value your clients times with these ridiculous wait times, I will never be returning or recommending anyone to you. The only positive thing is that the dentist I had my last visit was very nice and explained my options & procedures.
Violett Rodriguez
The personal at this office is one of the best. Very satisfied with the service.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of North Hills
Doris Torres
Waiting time is vey bad Had an appointment at 4pm and it was 5:30pm and had to go because I couldn’t wait any longer
Ana Aparicio
I win few times they supposed to do a root canal on me but they were doing it when three times they told me the doctor was in there three times is too much and also some of the nurses are really rude. Thank you.that was north hills manager never at clinic
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of North Hills
Ale Padilla
Work on your scheduling and time takes to long get more sterilizers! For a dentist appointment to take more than 3 hours to do basic procedures is ridiculous!
Demetrios Kostoglou
Dr. Saeid Naghavi's is a great man very friendly very thorough, he does a good job explaining your diagnosis, and is very good at his craft. I would recommend him to any friend, family, or colleagues. Demetrios Kostoglou
Juliana Mejia
Very bad service, I had an appointment at 9 and when the secretaries arrive with terrible service they make you wait more than 1 hour and a half because there are many people with the same appointment time
Skin Kim
Stop overbooking patients if you can’t attend them on time. I waited over 3 hours to be attended for what I came in for
Monica Kelly
Great staff Alicia, Adriana,Selena specially Dr. Naghavi love y'all thank you for all you do
Gabriel Castro
Staff was professional and the reception was kind and helpful. I overheard a lot of nurses and dentists talking to patients that were frustrated and they dealt with it kindly and with tact.
mona moradi
I got an appointment for 11 am for hygiene and I was there 20 min earlier. I ended up to be checked by them at 1pm and the hygienist started to do just the polish when I asked about hygiene she went and came back 29 more min later and did partial hygiene without flossing and I came back at 2:15 pm so long story short this was the worst experience that I had ever
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of North Hills
Chessly Cifuentes
Be more caring towards patients. The patient care you guys provide is awful. The women who took me in to ask me questions had little to no patience and looked annoyed at everything I said. She never even introduced herself and her title or what she was doing . The front desk could be more aware of patients as well. I had a front desk staff put away my chart because she thought someone misplaced it without ever calling out my name to see if I was still in the room. I had to stand up and ask if I was done or what I had to do. She laughed and said oh I put your chart away thinking someone missed placed it. There needs to be better communication and organization between staff and staff to patients.
Alok Bhatia
Absolutely unprofessional. Unacceptably long wait times. Incompetent receptionists and assistants. Haven't received a treatment estimate in 2 days when it takes 20 mins for every other dentist. They said my insurance has not responded, I contact my insurance and it was a lie. Pls do not go here.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of North Hills
laura vazquez
Excellent attention!! From the secretary to the doctor! They all make you feel good. The doctor is really good.
Pavlo Astashonok
Generally, I liked the experience we had with West Coast. I was supporting my Mom during the visit and communicating with the medicians. I like the the appreciation of the staff and the dentists, I like the treatment, everything was done with honor and with respect. Next time I will go there defnintely.
Manjinder
Don't waste your time, I would have never taken my kid there, it's because of the referral from his primary dentist. Wasted so much time waiting, they did x-ray on my 7 year old, doctor checked him, in the end, they told me they don't treat pediatric patients here. I have to take him to a different clinic, and the doctor on the referral letter doesn't work here anymore , they should have told me that when I made the appointment or when I was at their office. They just want to charge your insurance $$ They're not doing honest business, i will never go there again neither recommend it to anyone else.
Person
We made two separate appointments with this office. Both times we were called and asked to reschedule to an earlier time. We arrived early to each only to be told on both occasions that "the doctor just left". No sure if it's sheer incompetence or a scam. Avoid at all cost.
Lucia Gutierrez
This people have me back and forth just to do a root canal. They switch doctors too often and don’t coordinate on patient care. Is the 5th time I get brought in for a root canal and keep getting turned down and rescheduled. One doctor says she’s going to do it. I come for my appointment and she’s not in a different doctor sees me and doesn’t want to do it for their own reasons. They’re horrible with communicating amongs them and end up wasting my time. I had appointments since April and still haven’t gotten my root canal yet they been charging me every month for a crown that was supposed to be delivered when I started paying for it. Am done doing payments and still haven’t gotten my procedure done.
Patricia Tyler
The front office staff would benefit from customer service training, and the scheduling department double books clients. Everytime I come to this office I am not seen by the dentist until 1-2hrs AFTER my scheduled time and it’s takes me at least 45minutes-1hour to commute to the office. The dentist did a root canal and after expressing increased pain I was simply referred to another specialist which I have to find through my insurance provider. This experience everytime is just horrible! EXCEPT the one dental technician (female) who goes out of her way to help compensate in areas the rest of the office is lacking.
azil teraza
They did not cater to our needs... right away INSISTS THAT WE NEED DENTAL IMPLANTS.. $22,000.00 instead of saving the teeth/tooth recommended A CROWN!!! The dentist said, it's good for them!!! TERRIBLE EXPERIENCE!! Also, the finance manager seem upset when we said, we came for cleaning.. They were ADAMANT WE NEED A DENTAL IMPLANT!! they even ignored my husband's cleaning!!!! We WILL NOT COME BACK HERE!!! NO PATIENT CARE.. JUST DENTAL IMPLANTS!!!!
JO
Ppl at West Coast are really easy going from the front desk to the staff in the back. Finding a dentist is not a easy without referrals and I'm still not through with my procedure but I feel I've made the right decision.
Chantel De la torre
The place was very neat. I was helped by a nice young lady named Stephanie she was polite and very helpful.
Farshadjan 360
The worst service ever, Dr Abbedi is so unprofessional I pointed a tooth she worked on the one which I didn’t pointed made the pain worse
Romona Daniels
I got there at 1;30 pm for a 2;00pm appointment I got out the office at 5:10 pm it was dark outside I don't drive at night it was awful
Blanca Portillo
Very friendly and I felt very comfortable, thank you and I hope to visit the office once again, thank you
Raymond Torralba
Front desk staff if fast and very helpful/friendly. The rest of the staff that helps the Doctor is very nice. The doctor him self is very friendly and amazing guy. I would recommend for anyone that would like a nice experience at the dentist office to come here.!
Tekno Clan
Long wait time, and the system isn't a good one. In every other clinic teeth cleaning is free with my Kaiser insurance, but here I have to pay for it. If I had know this I wouldn't have gone here. Next time I'll choose a different dentist.
Gina Best
The office is a little chaotic at times but staff is wonderful here. Met all my dental needs and expectations.
Anthony delamaza
The one on Nordhoff is much better than the one In Van nuys , most employees are pretty good Some are great. And patient . The wait once was really long . Wont go to van nuys office again.
We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect with us and send us an email at feedback@westcoastdental.com
West Coast Dental of North Hills
Secret Shopper
Excellent customer service, very knowledgeable, fast, friendly service. Neighborhood dentistry, practice... close to schools, restaurants, and Starbucks!! All dental needs performed here. Insurance and payment plans available, too.
Miguel ponce
Another horrible experience. Last time I waited 2 hours and this time I waited 1 hour and you people didn’t have my authorization paper work done and couldn’t be seen Very upset. This place is so unorganized.
Miley Castillo
Was there for braces and receptionist deisy was the most helpful. Thank you for amazing service
Valerie Calderon
The ladies in the front were very helping and kind especially daisy. They do a fantastic job definitely recommend!
My Unique Family
Can’t get patients seen in a timely manner. Maybe they are over scheduling ??
Leslie Dominguez
Bad service, my appointment was delayed for almost an hour, the orthodontist is always changing and I was about to get my braces removed today even though my procedure is not done yet until I told the staff to hold off until my ortho is back as she was not there to authorize the process.
Mari
Being able to get an appointment same day for some serious pain was absolutely amazing for me. The staff and doctor were very sweet and helpful. And though I didn’t get the problem fixed the same day like I had hoped, they did help by providing me with the proper antibiotics and medication needed until I am able to see the oral surgeon (which Melissa helped me get set up with asap and answered all my silly questions about the procedure I will be getting, what to expect afterwards, etc.) I appreciate all of their help to get me through this tough process today.
pyp bugattimusic
I was on time to my appointment & I waited over a hour to be seen & the employee’s took other patients that came after me. Completely waisted my time. I left the office & didnt even get to get my teeth check out.
Kengoes
Train your dentists to be more respectful. I asked why they were only deep cleaning my right side. The dentist said “Don’t ask me why”. No professionalism in sight.
Erick Contreras
I have to wait 2 hour north hills office is the 3r time they alway say they are short in staff My appointment was at 2:00 it's already 4 and it's still here waiting
Ruth Tuazon
The people working there are Rock Stars!!! eapecially to DAISY, they helped my father when theres trouble on his insurance ACCESs Dental , technically he wont be able to be seen because his insurance refusing to approve the referral letter change of provider. They personally made it possible to attend to my father emergency’s need because he was in so much pain. May Hod Bless these people in West Coast.
Hazel Punzalan
This place is full of unprofessional workers who don’t know what they are doing. They will give you the run around and have you waiting for hours. My daughter came here to see the oral surgeon. The third time we came back, they scheduled us at 8am and they were closed. No one came til’ 8:40am only to not be seen because they failed to mention that my daughter was supposed to be fasting, so they had to reschedule her. They scheduled her and then eventually got a call that they had to reschedule it again. Finally, my husband brought my daughter to the appointment just for them to tell him that they lost my daughters hard copy of her 3D Scans after waiting for an hour. I gave this place a five star rating before, but after multiple encounters and series of mismanagement, I am now giving this place a one star. They shouldn’t treat their patients like that, and act like they did nothing wrong. They don’t care about how much of your time they waste, when it’s clearly their own fault they can’t manage their patients properly due to over booking. I will never come back here again and definitely would not recommend this place to anyone, so that they don’t experience what we have.
Yazmin Solis
I have to change my comments, the first time I have a wonderful experience but today I have bad experienced I had and appointment, I arrive 30 min early so I register and the receptionist was so unfriendly to cold, I filled out the paperwork and sit, I waited and waited and waited for 1 hour 15 min and nothing, no sorry we are busy or something so I left the facility and nobody contact me until I received a text message asking what’s going on and no contact with a human been, I didn’t back no more; just because I talk in Spanish?
Thank you for putting your trust into our practice, Yazmin! We are so happy we were able to get rid of any emergency pain you were feeling, and we hope to continue providing exceptional service to you for all of your future appointments with us :)
West Coast Dental of North Hills
Urbana Cortez
Mean ortho mean scheduler and long wait time at the lobby and extra wait time once you're in the chair
Beverly Rodriguez
Will be conducting business else where. they have great promo for prices but like the saying goes you get what you pay for. They never get back to referrals they forget to input information besides the credit card. New staff on the weekly and doesn't know what they are doing bcz never trained properly (you can tell) they carry way too many patients to keep the up with but their priorities are NOT CUSTOMER SERVICE BASED.$$$$ waste of my money and TIME. Every time I go for my Invisalign they take forever to get me in and then in turns into a 5 min conversation the dentist. she never checks who she is meeting with before entering the room revises her notes right in your room.btw don't get Invisalign is the WORST in general. I'm now going on two months with the same retainers bcz of one dumb referral they forget to input and provide information to my insurance. Half of the staff is frustrated most of them no one is ever smiling there considering it being a dental office.
Samantha Egusquiza
Wasn't asked to bring Dr notes just referral, having to go pick up notes, spent 1.5 hrs waiting. Still waiting now 2 hrs
rosanna garrison
I went to Western Dental. I was explained about a service that was not covered under my insurance. I told them I could not afford the cost. They told me that I could make payments and I felt that I was talked into the service. Now I am responsible for the cost . I applied for the Care credit card. I went and cancelled that, because I made a mistake. I waited over 1 hr to talk to the manager and she told me that they could not reverse the charges because mthe mold of my teeth for the trays were already sent out. I feel that it is unfair that I am unable to decide and cancel a service done to my teeth. I feel that they talk you into doing services that is not covered by my insurance. I am so upset and frustrated.
Evelyn
What a terrible experience! I waited an hour to be called for X-ray, then another 10 to get the X-rays taken. I was walked to my exam room where I waited another 20 minutes. Finally a doctor walked in only to tell me the X-rays were taken wrong. So we go take them again, we go back to the room where I continue to wait!!!!!!! After 2 and a hours waiting I left with no cleaning done and a terrible experience. Avoid this dentist at all cost
Captain Blue Shy
You should value your patient’s time. My son’s appointment was at 11am. He was not seen for his xray until after an hour (12pm) then waited for another 45 minutes (12:45) for him to be called to come back to the exam room then another 45 minutes (1:30), waiting for the dentist. Cleaning only lasted for 10 minutes or so. The 11am appointment lasted for almost 3 hours which was ridiculous!
Ashley Sanford
Worst place ever went there for wisdom teeth they said they sent the prior authorization to my insurance to get it approved it waited 2 months no calll when I finally called medical they said they received nothing My mouth was in so much pain these people don’t care about anybody they never sent the PRIOR AUTHORIZATION they are very unprofessional worst dental place ever not ever stepping foot there again
Sherard Show
Stop booking everyone at the same time and day for an appointment. My appointment was for 9:30am but the dentist wasn’t ready to see me till 2pm
Paul Lepkowski
Receptionist was rude. I had a 9:00 appointment which ended up to be 11:00. Then all they wanted to do was schedule more work (more money). After all that time, and nothing was even attempted to get done without four more appointments. So I am very, very displeased with my experience and I will be talking with the Better Business Bureau. Your receptionists really need to take better care of your clients as it seems they were more interested in talking and laughing in stead of being a little more courteous and try to explain why it's going to take a little extra time and not letting others in before me with no explanation. I feel I wasted two hours of my life that I will never get back. Please understand, that I've never felt so disrespected in my life. I guess you have "too many" patients to care about others.
Kim LeGeza
I used be rich men and contribute a lot of money to US health system during 30 years of hard work. Now, I lost almost every thing and applied to Medi-Cal . It is my 4th visit to that dental office and all the time they asked to pay extra cash from my pocket. Today is 08/19/2022 I visited office as emergency today with simple gum infection. After 1.5 hours of waiting doctor check my tooth and said ”need to be open, cleaned and antibiotic should be taking ….but , before I’ll do anything, office manager should talk to you “ She, Evie Vivaldo , stepped inside and said” to open, drain and medication…..$380.00 extra cash. When I ask her , how about my insurance, she said “it’s not cover by insurance!!!!!!!” I think she just wants extra money and my insurance definitely covers just opening and drain my gum! After almost two hours of waiting they kicked me out without any treatments!!!! I planning to spend a lot of time on Monday and submit complaints to any possible involved party.
Karla J
The services and people at this dental office have changed. They used to do a consultation and clean teeth. Not anymore.. I scheduled a cleaning today and they refused to do a standard cleaning unless I agreed to do deep cleaning.Of course, deep cleaning is how they make extra money and and I wouldn't mind doing it but at a later date. Because of this they refused to do my regular cleaning. I should have a say over what treatment I would like for my teeth and when without having my basic services withheld. Shame on them. Off to get a new dentist.
We are so happy to hear this was your experience in our office, Karla! Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
dania vallejo
My experience with west coast dental is always great everyone in the office is nice happy makes you feel @ home
america molgado
This location took me in with no problems. As a new patient they treated me kindly and were attentive of all my needs. I was also able to make appointments immediately.
Gayuk001
This is a worst place to ever find ourselves concerning dentist , staffs were not friendly, they do not keep to time , equipments were not the best , I was a new patient who had appointment at 3:00pm but I waited for additional 2hrs which is 5:00pm before they could even attend to be . Those who met me there came and left and I was still there waiting , pls it is not a good place for me on my first experience I was so so angry .They were not professionals at all , I will never set my foot in such a place again , added to this is so crowded . Am sorry to say this but I will not recommend anyone to such a place.
Lorena Zarate
Had the best experience specially since I’m always nervous at any dental office, the front desk girls were super helpful and asked if I wanted water every few minutes. Special thanks to receptionist daisy she was super helpful ok explaining what paper work I needed from my insurance. Definitely referring family members.
Ruth Sanchez
The Oral Surgeon and his assistant were great! The rest of the staff were not so great. I feel that all they care about is racking up the charges so you will pay more. I have insurance and it's not the best but there are certain things that are covered by the insurance as long as you go with the things that are covered for example, certain partials are covered but these fine people kept saying that I needed a better brand which I couldn't afford. They never listened to what I wanted, only what they thought I should have which was costly. They don't care about you unless you want the same things that they do which is very expensive and not covered by your insurance,. So I left!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Thank you so much
West Coast Dental of North Hills
Paradise
WEST COAST DENTAL in NORTH HILLS CA, is AMAZING!! I got my tooth extracted(ouch), one bridge done so far, one more on the way and through each process was EXTREMELY SMOOTH, with the least amount of pain. The office environment is friendly and they are accommodating with your situation. These are my fav people so far: Dania (Ms. Blissful)Nickname given by Me bc she’s Honest, and joyful, Dentist Aabedi got painless extractor , Dentist Mehdi got the magical touch, Rica is very efficient. ALSO REY the assistant was extremely HELPFUL and has great ENERGY
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of North Hills
Denise Maldonado
Employees are rude and wait time is very long even with appointment. Had to wait outside for 4 hours in 100° weather because I had forgot my mask. The people here lack empathy.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
namira khan
I'm a new patient here. My appointment was at 2 pm. They made me wait a whole hour. I told them I had severe wisdom teeth and gum pain. The doctor comes in and I keep telling her about my pain. She's not clear with her words. She won't patiently listen to you and rushes you. A waste of my time! I'm definitely going to change my dentist and not come here.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Betty Rohlfing
I had an appointment recently to get two crowns put in and it was only AFTER they fitted the crowns (but before putting them in permanently) they notified me that they DON'T HAVE THE CEMENT. In the middle of my appointment. They had to put back the temporary crowns until my next appointment. I was not happy with how this was handled, never have I been to an establishment where they were not prepared to do a job. I have a hard enough time as it is going to the dentist because it is very stressful for me, and this kind of incompetence is one I've never experienced. I can understand if I had to be rescheduled because they ran out of cement or for other reasons, but in the middle of my appointment?? I was under the impression that they would have ALL the necessary equipment before seeing a patient?? I know for a fact that absouletly NO ONE would be ok with what just happened to me.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of North Hills
cici
Terrible establishment. It's sad they are in business dealing with children. They do not care about your child. They care about how much money they can get out of you. They are owned by a corporation and forced to just charge as much as possible to make this company as much money as possible even if that means lying to you about your condition to do more work that will make you more money. These poor children are being taken advantage of and parents who aren't dental experts have no idea what's going on. I'll be taking this to the dental board and BBB.
Diana Aldana
Don’t schedule so many people at the same time. Every time my kids have an appointment, they still have to wait between 1 and half and 2 hours
Joselyn
Avoid going to this dentist office! They take forever to take you in even if you have an appointment! They made me wait 2 HOURS to be seen and another hour inside a room waiting to be seen. Horrible customer service, let’s not talk about the front office staff, they are so rude !
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Christine Bradley
This office does NOT Welcome New Patients. Was referred here from my insurance to be a patient, booked an appointment on the phone with a very unprofessional woman then when my appointment date came and I was immediately turned away upon walking through the door. The receptionist spoke loudly regarding my appointment for the entire office to hear and had not a single ounce of compassion. I would highly recommend finding a different provider for your dental needs. Luckily I was able to call my insurance and file a complaint against this office as a provider so hopefully that gets their attention to practice what their windows say in “welcoming all new patients and accepting all insurance plans.”
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of North Hills
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Ashlee Guzman
I was making my first appointment here and Janelle was so helpful! Made the whole process easy and made my day! Thank you Janelle!
We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of North Hills
Ramez Aghabi
They are very slow , I wait More than 1 hours , and they take patients they are come after me and there one working there she have white hair and wear brown classes she taking with us in bad way
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
West Coast Dental of North Hills
Jannette Labucay
I like the daily interactions with clients and customers. Janelle is very friendly and always smile and offered me some refreshments , i’m not a patient there but my family goes there , love this young lady very friendly . West coast is lucky to have you ! great office
Miss Elaine
I arrived at 3:26 for my 4:00 appt. I was a new patient so I knew there would be a lot of paperwork etc. Minus that, the wait was forever to get seen! When I finally got to the back & sat in the seat at 5:00 to get my tooth cleaning, it still took forever for someone to come in! & then I was told “I might or might not get my teeth cleaned today because they were closed at that point” very disappointed… then someone finally came in to begin the process but it was extremely rushed, no instructions were given, the whole thing literally took 5 minutes. It was so rushed the hygienist had me finish off with listerine… he didn’t even instruct me to not drink anything hot (the instructions they give you after your cleaning) luckily I remember but he advised of NOTHING at all to me. I do not feel like my teeth are clean at all & the way the hygienist handled my teeth was so mediocre. He was rushing so bad he didn’t dig into any teeth at all. He did the bare minimum. I will never go back to this office as they do not value their patients or their patients time either. I also peeped the lady in the front desk who was helping me, was fairly new & none of the other women were willing to help her when she had a question. It was sad and awkward.
Mastulah Nantege
An giving it a 5 because of Randy. He was the one who made it a memorable experience. It was the first time my daughter left a dentist ?office happy and smiling, me too. Randy is the best. He talked to her when she was scared, he has the best customer care and he provides the best services. Thank you RANDY. Please, have more Randys in there. Oh did I mention my daughter always leaves the dentist office crying, today she was so happy and told me Randy is the best, she read his name from his name tag , because she wasn't crying this time.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Cynthia E
I still waiting to someone call me back and I even try to call they let 1 on hold not going anymore all comments on Google reviews are true.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Last vip 100 k (ROTFL)
This place by far is the worst dentist I've ever been in ...I went for a scheduled appt that was made over a month ago and was completely approved by my insurance provider and after fasting for 12 hours I went to my appt to have my wisdom teeth extracted and already had approval but when I show up for my procedure I was told it was denied ...then I was told I had to have another consultation..I waited for an additional hour and was then turned away cuz they just didn't want to deal with my impatience..even my insurance provider was telling me that what they were doing wasn't right and advised me to seek out another dentist and the my insurance provider suspected that I was being discriminated against and lied to ....I also heard the office staff making cruel remarks and was called a cracker ...whatever that means the insurance company is gonna be fileing a report for their unprofessional conduct...west coast dental is trash and all the office staff are obese disgruntled woman
Patient came in to the office very aggressive, and was scaring the staff . Dr Mike refuse to see him because of his aggressive behaver . Later in the day patient called cussing at the girls on the phone ,where one of the girls tolled him if he continues she would call the police . patient called again and I answered the phone and as soon as I answered he stated yelling cussing calling us fat and that he would deal with me in a whole perfectional level. I ask if he was threatening me . He cussed at me and stated that he put a bad review and cussed some more and hung up
West Coast Dental of North Hills
Maribelle Boutros
This was the worst experience of my life. I arrived for my 12pm appointment at 11:45am. I was not seen by the dentist until 1:30pm. I had another doctor's appointment at 2pm, which I didn't think a cleaning would take over 2 hours. Then when it was my turn to get my cleaning done, the manager came in and said she had to send her employees to lunch since they had worked over 5 hours, but I didn't have another 30 minutes to wait. That would have been 3 hours for a 10-15 minute procedure which was just a cleaning. I told them I was getting anxious, frustrated, and stressed and they did not care. They made me cry and then I got a really bad headache. DO NOT go to this location. They are understaffed with incompetent management. I had marked my appointment on my calander a year ago and they did not even call to confirm. I called to confirm ahead of time. (Doing their job for them). If they are understaffed, they should not be overbooking appointments. They told me I was next and then I saw three other people go. It was disrespectful of my time since I had to take time off of work. They should respect my time, just like I respect there's by showing up early/ on time for my appointment.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Jess Awad
They take for ever to let u in my appointment was at 12 and I finished at 2:15 just for a cleaning
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Richard Nino
West Coast Dental of North Hills is a dentist facility with excellent customer service and superior dental services—from the receptionists (Yvonne, Blanca), to the X-ray techs (Catherine), to the Dentists (Dr. Edalat and Dr. Farnaz). The office is modern, clean and spacious. The equipment is advanced, updated and efficient. I first visited January of this year for an exam, X-rays and consultation. Since then, I have gone in for a deep cleaning (Dr. Farnaz executed the most smooth yet effective clean I have ever had) and continue to be highly satisfied by the courtesy and professionalism of all personnel. I recommend West Coast Dental for anyone looking to find a quality dentist office.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of North Hills
Joseph
Dr. Han and The hygienist Ricky were amazing all the girls in the front desk were very nice and the office manager Leticia was very professional and came to check in on me to see if my experience was going great ?
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of North Hills
Anthony Crispin
Had an appointment for teeth cleaning at 3. Didn’t get seen until 4:30. Had X rays done. Waited more. Left at 5:45 without ever even getting my teeth cleaned.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Mishi Do
I have found several issues that they should fix; eventhough i have only been there twice. I will list the top 5 changes they should make and give a little information about how they failed to assist me in a professional manner. 1. See the patients at their appointment times. The first day I waited over two hours to see the dentist, today I waited 3 hours to see the dentist. 2. Bill the clients appropriately. I was over charged, now I have a $50.00 credit with your office. 3. Have the patients see the dentist they came to see. I had an appointment to see the oral surgeon, but I never saw him. My regular dentist did the extraction, even though I requested it and made an appointment with the oral surgeon to have him remove it. 4. You should be better prepared. Your paperwork is a mess and is full of errors. I keep finding errors and bringing them to your attention. 5. Dentists should know about pain killers. The dentists took several minutes trying to figure out if naproxen and ibuprofen were the same thing. I hope that they can make these improvements, so that other patients will not have to deal with what I have.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of North Hills
Gerardo Diaz
I’m not quite sure what the point of appointments is if you’re still going to be waiting for hours. They had me waiting just so they can reschedule me for a regular cleaning for another day. Don’t even waste your time.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Dane E
it took me hour and a half and i was not done. I left because uour office is a bunch of apatic underpaid sad employees. i will never go back there!
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Jose Morales
Just another typical money hungry dental office. Avoid the long term dental problems and look for a more recognizable dentistry . Went in for a 2 year braces program and ended up in over 6 years with Mickey Mouse after Mickey Mouse of trying to fix my mouth and nothing was ever resolved.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of North Hills
1Heart Southbay
I had 3 children scheduled for a dentist appointment earlier today, 1 of them is 10 years old and the other two are both 2 years old. When we got to West coast North Hills, the receptionist didnt accept my 2year olds because of doctor limitation l, I guess. And it was disappointing because the West Coast person who scheduled us over the phone asked for their birthday. It didnt end here. My 10year old’s appointment was at 10am. We arrived around 9:50 am and even brought filled up and printed forms (which I also filled out online, according to the advise it could “save time”. We were accommodated not until 11:30am for xray and photos and then sent back to the reception area. And then called in again for a quick 5min exam around 12nn. Teeth cleaning had to be rescheduled because they are undermanned. It was frustrating to have to wait for 1.5 hours really. You guys can improve if you can pour some thought around how to properly schedule appointments and limit wait time. Also do not schedule anymore pediatric patients if thats not part of service coverage.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Ritchie Villalba
I took my kids for cleaning and they just did X-rays and wanted to give me another appointment for cleaning. I had to make a complaint to get a specialist make my son's cleaning. Then my little one could not be attended because he is less than 12 and needs a pediatrician dentist and when they made the appointment did not notice my son's age. Really it is a horrible service.
We deeply apologize for the experience you and your children had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Lucas F
Worst possible dental office. They'll force you into un-solicited services and even blackmail you if you don't want to. Proof? I came for preventive care, mentioned it to the receptionist, assistants and doctors, putting in writing in their check-in contract I would not pay for any out of pocket expense and that they should check for my insurance coverage. They did full X-ray instead of the partial one I was eligible to, and tried to force me into a deep cleaning when I knew the insurance would cover only a regular cleaning. They wouldn't perform the regular cleaning, so I left. Weird, another dentist in Granada Hills judged that a regular cleaning was just fine, and all went fine. AVOID THIS DENTAL OFFICE AT ALL COST.
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Rod Felipe
Poor Service, they dont value the time of the client. They rip off the insurance too.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Nancy Espinoza
For the past three visits it has been horrible. Wait for retainers check up has been between 1.5 and 2 hours after appointment time. Attitude of front best is bad. They try speaking other languages so you don’t understand that they are not ready but they forget people can speak more than one language. Never going back.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Suri Tran
They service very bad I try hard take 1month and haft for make appointment and then when I be there they check so long after they tell me go back my doctor dentist for get a new referral (but I have already)……
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
MTG Arena Pinoy TV
the dentist was not gentle in cleaning too harsh.and a lot of out of the pocket expenses.they do cleaning my son a lot of blood on his face they dont clean it.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Citlalli Cuellar
Staff was rude & the amount of time we had to wait to be seen was ridiculous. You can’t arrive late to your appointment because you get rescheduled but the clinic can see us when they have time for an already scheduled appointment.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Revette Williams
I had an appointment for 9 AM I arrived at 8:45 AM and I still was not called by 10:45am so I left because I was frustrated from waiting in the lobby for two hours while other people that came in after me were being seen before me. I want to give zero stars
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Thank you for giving such a great rating! It really means a lot to us. Thanks again!
West Coast Dental of North Hills
Thank you for bringing this to our attention. We are so sorry to hear this was your experience with our office and we can assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Andre Reynoso
Honestly the service I had back in 2019 was better compared to now, nowadays you’re scheduled for a curtain time just to be seen a hour and a half later. Not only that but my teeth felt really sensitive to the cold/heat after my braces treatment and even noticed uneven streaks on my teeth from them drilling the cement off. Another thing is the assistance there get distracted a little too much talking with each other, they get off track and pause treatment while you’re on their chair. Lastly, I understand that they want to get their job done quick and get going with the rest of the patients but they need to learn not to be so rough. There have been a couple of times where the assistance slip and cut my gums due to them being in a rush, faster doesn’t always mean better.
Imelda Sicaj
HORRIBLE I DON’T RECOMMEND THIS PLACE there making me and my sister wait until almost June and July for our bottom braces when we got the first ones on February they make up excuses on why we can’t get them they had said we were going to get the bottom on our last appointment but then they said that they couldn’t do our bottom because it was 5 and they can’t do them at that time when they literally scheduled us for 5 if i had to give this place a 0 i would
Ossy Alvrets
I arrived on time for my appointment at 11am. I was not seen till 1:22 pm. In addition, the manager needs to be reorientation on how to treat patients. Insurances should do an investigation on what dental work they are billing for. Aka fraud!
Maribel De Arcos
Worst experience at a dental office by far. Over the phone, I was able to schedule an appointment no problem. Gave them my insurance info and they confirmed I was on their roster. I was forwarded a text message confirming my appointment with a link to fill out forms before my appointment to "save time" the day of. The day of the appointment, I walk into a waiting room full of people. I'm advised to sign in where I notice everyone there is signed in for the same appointment time as me, 10am. She then tells me to fill out forms. I advised her I filled out the forms online previous to the appointment and she rudely tells me, " Well here's more." I complete those forms and sat back down. She calls me back up to tell me she sees the forms I filled out online but that she needs my social security number. I told her it wasn't a required field and that the system let me proceed without having to input it. She basically tells me I won't be seen if I don't give her my social security number. Mind you their forms also require you to input your employer information and how long you've been employed. Finally make it past the forms and I'm just waiting to be called. All while having to hear the employees trash talk another employee that wasn't present....a girl that has taken every Saturday off because of school and how they think she's lying and also one of the girls complaining how she has to help the x-ray tech out and that it wasn't her job.... we could all hear it. 45 minutes pass and only one 10am patient had been seen. I walked up to the counter and requested my appointment be rescheduled. She proceeded to tell me I would have to fill out all the forms again at my next appointment in a very condescending manner. I walked out of there furious. I've never been to a dental office with such a disrespectful staff and with no regard for their patients time.
Rosita Rodriguez
The receptionist are very rude specially the one who gives the orthodontist appointments
Dear Vlogs, thank for you taking the time to rate us in the Google community!
West Coast Dental of North Hills
odessa johnson
My first experience with the West Coast Dental franchises was this particular center. It was a horrible experience! The wait was so very long, the front desk was rude and dismissive and the dentist in the back were okay, but really not up to par. So I decided to try the office in Van Nuys, which is where I remained until they had to close down for a little while recently. I had 2 choices, go to NHI office or the Valencia office, so I choose to give North Hills one more try. 4 Stars - The dentist and the assistance Mary (as in Merry Christmas) were amazing! Very informative, respectful, kind and pleasant! It made for a great experience towards the end. -1 star (could be more, but Merry and the Dentist saved them) - that front desk has not changed a lick! One lady was just down right rude and should not have any access to customers. She was rude on the phone and off the phone. One of the nicer young ladies had to guide her on how to handle the customers with respect by telling her what to say and how to say it, but if that is what you have to teach someone in the act you will lose customers along the way. I seriously almost walked out, not because she was talking to me because she could never speak to me in that manner, but I did not like the fact that I'm sitting there and hearing all of the rudeness she was providing to a customer over the phone. She needs to work in the back office doing paper work. Everyone does not have the customer service niche. She has no patience, she's not kind and she seems very high stressed and it was not just with one person it was with every person she spoke with. Also the young lady that was in the front by the door was semi short with folks and rude, but not as bad is the other lady. Now there is the one lady that you go to get your next appointment, she has it together! It seemed she is the go to person for the front desk but even under pressure she was still providing customer service. So with all of that being said I have decided to continue with this location based on the good that was provided and not the bad I saw. Just know because you are not speaking to the people sitting in the chair in front of you if you are rude to people on the phone and making sly comments and remarks it tells me you would do that to me as well and that does not make a person want to be a part of that kind of business. Update: Today was a great day at this establishment. Not only were the orthodontist and the assistants consistently amazing but the front desk was great. The gentlemen in the front was pleasant to speak with he handled the business with those in front of him and over the phone exactly the same professionally and I appreciated that! 5 stars are well deserved! Update 3/30/22: This location (NHI) continues to get better. All very professional from the front to the back. Pleasant to talk to, respectful answering the phones and personable. The dentist (I hate I forgot her name) is wonderful. I don't think I have had a bad one yet at this location, but she been the best one there doing what she does. I appreciate the work they all do.
Hi, Odessa. Thank you for your feedback as it will allow our practice to grow and learn for your future experiences with us. With this being said, we deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Carolina “Karline”
Your office has poor management skills. Your doctors are always double booked. Waiting times seems to be 2 hours and 40 minutes at the least. Your staff is very unprofessional. Show no empathy. And they always have excuses for everything. Their managers when you speak to them. All they seem to do is give an attitude. It's so funny how I'm not the only person who feels this way. I was at the office yesterday and I overheard a mother complain to the office staff about the recurrent rescheduling. Long wait time and services not being rendered timely which causes delay of care, especially for the orthodontist. I will be calling your corporate office to request a refund and to complain. This is not the first time I have to let you know about your staff and your office. I'm not surprised you guys haven't gotten a lawsuit yet
Ziomara Hernandez
What was the point of calling in saying I’m a new patient and providing my insurance information if it’s not going to be verified until I arrive and at that point I’m told oh it’s too late we can’t verify your insurance information. We will do X-rays and you have to come back? The whole point of me even making an appointment in the first place was because I have a toothache (3/24/2022) and now I have to wait until 3/26/2022 still with a toothache to be seen. Very horrible first impression. Update 3/26: Came in today at 1 PM sat for 5 minutes and then was told that I couldn’t be seen because the eligibility/benefit information can’t be verified. According to the receptionist she called Friday and was on hold for 30 minutes but no one would help her and well now Saturday they are closed.. So if she called and no answer and well today it’s closed why not pick up the phone and call me to say don’t come in we still can’t verify your information instead of wasting my time. I could of used that time to find a more competent office to get my wisdom tooth check out. definitely will not recommend, will not go back and if I could I would rate it a 0 stars.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Harsh Prajapati
Really fast and careful and takes care of you great and they are funny and the staff is very friendly.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Michelle Bryant
If I could give zero stars I would . This place is very unprofessional highly unorganized and beyond rude. Do not go here . All they care about is quantity over quality. I had an appointment at 9am to see the oral surgeon I get there at 8:45 and the receptionist said it’s going to be a five hour wait because there’s people in front of me . What !? I kindly said what’s the point of having an appointment then ? The other receptionist began to yell and give me attitude stating why this is happening none of it made sense. Mind you I already have a fear of the dentist and this place made my fear 1000000 times worse. They just don’t care about there patients. They really should be shut down for good. Don’t go to this place or any of there locations there all the same !!
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of North Hills
lizzy garces
Receptionists were so welcoming the whole team was AMAZING super happy. Will be coming again !!
Rosie Melendez (WosieCakes)
I came here for the first time today and also it being so close to my house but may I say everything and everyone was so nice and sweet, very nice environment and friendly staff.
mainia ._
The staff is really rude and they have an attitude problem. The wait time is ridiculous if they tell you your appointment is at 9:30 you won’t be helped until 10:45. I understand sometimes it gets busy but it happens every single time I’m here. They are also very unprofessional, they lost my finance papers and claimed I didn’t fill them out when I did! I even had a copy of the contract and yet they made me come in an extra time and Waste my time to get there. Oh and if you try to call them, sometimes they have u waiting for up to 20 minutes and then they just hang up. I don’t wanna be a Karen but cmon there’s literally no effort and I’m paying for this! Take your business elsewhere.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of North Hills
Giselle Concepcion
Every time I make an appointment it takes hours to be seen. What is the point of an appointment if it will take hours to be seen. Today was the last time visiting your office. Waited 1.5 hrs and there were still 2 patients ahead of us, I left without being seen. Not returning to this mismanaged appointment system.
Yoselin Moya
Teeth Cleaning was less than 5 mins , they were charging me a lot of money and out of the sudden it went low 300 dollars . I have a great insurance must cover almost everything. I felt they just wanted money from me . I won’t think I’ll go back to this dentist and will be removing my family from it as well
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Vanessa Hayden
Today I went to West Coast Dental and was extremely disappointed. I walk up in extreme pain and get totally ignored. There was 2 receptionist one with hair like pippi longstocking and another lady blapping and totally ignored me. I just walked out. I should of listened to the reviews. This place is horrible
Cecilia Garcia
Complete needed treatments as soon as possible. Schedule visits within an acceptable time frame. My daughter's next appointment is not until April 27...11 weeks from today! Unacceptable! Very unhappy!
Kokito OG
Scheduling , customer service, letting me know about procedure and what’s going on while it’s happening, showing me what you guys see and keeping open communication
Rudy Mejia
The truly best in the San Fernando Valley thank you so much for taking care of me !!!
jesus lopez
I am going to remove the charge they made to my bank because they lied to me, they told me that they had an offer for x-rays and cleaning for $59 and then they wanted to charge me 780 that is a lie Because if they told me it was 59 for both things they are only lying I came back today to get my money back, I explained to the manager and he told me that the girl was new and she made a mistake, he recognized the mistake but still did not want to give me the refund, he explained that the cleaning was 160 per each part and in total were 640 anyway it was not even the price that they were charging me of 780 and the only thing he told me was that the system had probably made a mistake The problem is that it did not solve me, how am I going to recommend a company that only wants to steal from you how am I going to recommend a company that only wants to steal from you
Adel Ibrahim
Worst front desk and customer service i had ever. They don’t care about patients and very rood on the phone
CLARISA ALANIZ
First time they made me wait 1hour and 30 mins to be seen plus they where trying to sell me a crown when clearly they know medical covers it.don’t waist your time. $1000 for a crown that’s covered by medical. I will Definitely be notified medical about this
Concepcion Torres
The doctor who treated me treated me as if she were treating an animal, nothing to worry about, what's more, they ruined my teeth, they loosened one of my teeth and they made another room for me, I hate that clinic if I could turn back time and I would never have gone, they sent me home with a unbearable pain I wanted to die I never want to go back to that place
keilah abreu
This was my first time at this dental clinic and it was an awesome experience especially dental assistant and the the dentist Aabedi
We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of North Hills
lynn otamendi
I’ve heard from people that this place has the worse attitude towards their patients but oh my god! Such an ugly attitude never going back! Just terrible!
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
West Coast Dental of North Hills
Gloria Gonzalez
Don’t come here. They over book and under staffed or something is making them take forever with patients. 2-2.4 hour wait, every visit.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Ingrid Medrano
Worst service ever waited for 1 hour and they had no clue i was there. never got me check in. This was my second time and chance i gave them and they dont care about customer service at all. Disdoapointed sucks . Do not go there
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
lucy ramirez
The dentist's assistant is very conceited and when the dentist is working with you, he talks about his private life with his assistant and that bothers you because you are in pain and they are laughing and laughing. And the lady who serves you first is very rude and conceited.
We deeply apologize for the experience you had at our office. We have forwarded your review to our office manager, and we would be happy to contact you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so we can assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
boo boo
12/11/2021 I set emergency appointment to just re cement front tooth. Crown was simply unglued. After several X-ray and hours of waiting for doctor, office accountant told me that my insurance not cover drop of glue because crown not made by the office. “$150.00 cash!” I spend 1/2 day of waiting and left office. I believe person who sets appointment should contact my insurance before I arrive and told me by phone about cash payments from my pocket.
Thanks for the 5 star rating!
West Coast Dental of North Hills
Chris Wood
I am a new patient. My appointment was at 2. I arrived at 1:50. I filled out paperwork and was seen very quickly. X-rays done by the technician were fast and efficient. The doctor was very nice. The dental hygienist Rica was fantastic! Answered all my questions and was very helpful. I was done by 3:10.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
A.K Ruelas
The personal is so unprofessional, they called mi minor child in without explaining what procedure is going to be done and when I asked the supervisor or whatever she was so rude and abruptly answered.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
West Coast Dental of North Hills
Claudia Lopez
The wait is ridiculous. This will never change. An appointment that should take 15-20 minutes (brace adjustment) will have you in the waiting room for 2 hours. Insane !! They overbook people all the time. We have to go to work and they clearly don’t care about having you wait there for hours. Just horrible Go somewhere else !
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Emmanuel Carrizo Garay
Well here's the update on my visit to west coast dental here in North hills and I have to say they are very professional Dr. Poria and dental assistant Randy were very professional they worked on my fillings weeks before and today 11/27/21 they worked on my extraction and I felt no fear or nothing they pulled my tooth out and felt nothing. Great team those two guys. Thank you guys and the front desk people are very polite and professional. Love this place. I recommend this place ? percent. Happy holidays West Coast Dental north hills
Thank you so much for rating us, we really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
ligaya tijam
Thank you West Coast Dental North Hills for the EXCELENT SERVICE. I am grateful to Dr. Poria Edalat, Rica (Dental Assistant), and Danya (Treatment Coordinator) for the treatment/assistance that I have received.?
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Loretta Heystek
Sonia was great. So, was Andrew. Randy was great, even though he would not let me take home my extracted tooth. ?
Roxanne Garcia
I’m 8 months pregnant & had severe pain. My tooth fell out months ago and since then it’s become impossible to eat on one side of my mouth. It seems I have an infection. I left a voicemail with West Coast dental and got a callback first thing in the morning. They were able to squeeze me in for an appointment within the same 30 min I called. I got worked on same day. I am so pleased. Dentist was very kind and helpful. I would definitely recommend!!
محمد الامريكي
They respect their clients. They don't over charge for treatment and they offer financing if you can't pay for everything upfront. Overall had a great experience with this clinic.
Laura Lagunas
Excellent, super professionals, very friendly, thank you all for treating me very well, and my husband Carlos.
Destiny m
Today I took my mother in because she had pain and i was very impressed with the customer service. The ladies in the front were very nice and the gentleman in the back was very helpful with my insurance. This place is great and highly recommended.
K C
Super friendly and helpful staff! Grateful to be taken care of these trustworthy people for every visit.
Cameron
I had visit west cost dental today for specialist. I had emergency visit but my insurance approval was not there,Dania at the costumer service desk called insurance talked to them for 20 Minutes and got the approval for me ,i really want to say thanks to dania.
cool Cat
Wait time got better but the dental assistants know 0 Basic 13 $ per hour and barely in the know The young Latino Bo kept touching my daughter suction tip with his yellow gown and didn’t even think to place a bib in the patient … They need major training The RDA s a good ( RICA IS GREAT !!!) Dentist is good but crowns came with margins open therefore a new impression was retaken . All in all ..for hmo I guess is okey but needs improvement in training !!!!!!
Hi. We would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We also thank you for taking the time to notice the safety precautions and protocols we are following to do our part in keeping everybody safe and healthy. Your health and safety are our top priority!
West Coast Dental of North Hills
K e i t h Sexton
Wonderful Dentist office, great service in a timely manner. My Dentist was very helpful in advising me on my dental work.
Lucas Fontaine
Avoid at all cost. You will be waiting two hours, only to get denied the cleaning included as part of your preventive care plan. This dental office falls into the category of health care offices that tries to oversell you services. Untrustworthy.
mininolalo89
My appointment was at 9:00 am I was there 8:45 am and they did not call my name until 10:05, I was there for just a regular cleaning, I don’t know why it always has to be so long i think more then a hour wait it’s to much and it’s not ok. Don’t over schedule your appointments. And then also another patient arrived after a lot of us that already was waiting and she got call in faster then us.The personal it’s nice but it’s just to much waist of time that’s why I am not coming back.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
macky medrano
This place does not care about your time. They schedule several people at the same time. Every time I go I have to wait an hour to get brought in and I mean everytime. They are very disresctful with peoples time. Today I waited 1 1/2 hour but that is all the time. I am so upset that I stayed with them for so long.
Michelle Flores
terrible. takes 2 hours for them to attend you and at the end they’ll let you know that they can’t take you. horrible customer service. they yell at you while sitting at their desks instead of telling you to come to the chair on the side or pulling you to the side to talk in private. if i could i would give them 0 stars. i have a video of Tanya or i’m not sure her name yelling at another guest.
Angela c Stewart
I am a first time patient, I must to say that it was great experience, people were nice at the front desk, my Dentist, Dr. Edalat, was pleasant and professional, my dental assistant RICA was the best ever experience, she was knowledgeable and kind with me, due to my disabilities, they make my experience awesome!!! Thanks you guys !!
J Scottie
When I say this Man and his nurse is bad I had a root canal, I must admit I feel so wonderful, Thank you Jesus , for those people , I can talk eat , Laugh . I mean they are that good ? ? Dr. Edalat, is a Great Dentist I am so very serious , his nurse is a great nurse Ricca, God Bless ? these people along with the other Doctor's in that Dentist office along with Randy, Sonia, and the front office . My name is Jovett Scott, I love ❤ ? ? ❣ ? this Dentist Office and my Doctor Edalot at this ? office. Hey everyone start your engine get to this Dentist Office
Elvira Frausto
Horrible service they haven't had any reasonable appointments for the orthodontist in 2 years they only have services on Wednesday's. Making it impossible for people who work to have a chance to book an appointment
Hannah Carmichael
Their assistants who clean my kids’ teeth are incredible! They are so kind, fun, and amazing with kids! They did all 3 of my kids in one visit.
Thank you so much for your kind words, Hannah. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
wendy kay
They made me wait over one hour, accepting other patients before me because they obviously knew them. the x ray technician very efficient but the dentist could have been a used car salesperson. tried saying I needed many things that that I did not.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Karen Guerra
Enserió I had an appointment for tomorrow, Tuesday at 8:30 am, they sent me a message saying that they had it for 6 pm, I called and they told me that they are full. It's in Enserió that there is a lack of professionalism, the person who would accompany me asked for the day at work and then so did I!!!!! Enserió, they pass by!!! If I could rate them I would give them a 0, take formality, there are people who are not wasting our time like you.
Nellie
Not the worst experience at a dentist, but nowhere near the best. I chose this dentistry because of the reviews of Dr. Sina Edalat, but I clearly must have mixed up the locations based on my experience here. I didn't want to review this location until I had an actual service done on my teeth, which in this case, was a cleaning. I arrived 10 minutes early to my appointment to end up waiting over two hours before getting anything done. Within those two hours, I was told that my insurance won't cover my appointment anymore and that I would have to reschedule (this is after waiting over 45 min already to be seen). A few days before my appointment, I called regarding my cleaning to make sure my insurance covered it, I was told that my insurance did indeed cover it. During my appointment, after the confusion, It was all resolved and I ended up being switched from a deep cleaning to a regular cleaning. Which I wasn't properly informed about until the dentist was already working on my teeth. Again, communication was not good at all. It was very frustrating to have this happen in addition to waiting so long, but I just took a deep breath and just waited until the dentist could see me. A little over 2 hours later, the dentist came over to me, she seemed at high stress based on her interaction with previous patient. So I just tried not to add more to her plate, since there's only one of her and she can only do so much. It didn't end there, she was so rough when she was using the electric dental scaler on me. I had sensitive teeth and instead of asking if I was okay or stopping, she literally kept working on those teeth or moved on and ignored my reactions. She eventually moved to the regular dental scaler after several times of me telling her verbally and non-verbally how painful it was. I'm like, I've been waiting over 2 hours and then I have this experience with the dentist. This is so awful. I can't even imagine, for someone who is already afraid of going to dentist...if they had this experience, they would undoubtedly never come back to a dentist after that. The dentist and dentist assistant walked away after they finished their very quick cleaning. I had no idea if I was finished or they were coming back. They did not come back and I was greeted by a different specialist who polished my teeth. Again, the communication needs so much work here. No one's time or concerns should be minimized or taken for granted whether it's because they're going through their insurance or they are low-income. This was an unnecessarily stressful appointment. I'm very disappointed. The only person I sincerely give props to is the receptionist. She was literally the only person who seemed to have proper communication within the entire office.
Roberto Flores
Came here to pick up my envisilin and it took them over 1 and half to see me. Then they said that my appointment was at 4:30pm even though I scheduled at 4 and told me that I only waited an hour. Is that even better? . There excuse was they were calling me but the name they used wasn't my name. So upset and frustrated with their lack of services. UPDATE: The invaslin that I got from this location do not fit. Not only that, they had to remake the molding of my teeth 3 times. I regret to ever get my invaslin. I am told that I will recieve my new trays in 2 to 3 months. RIDICULOUS! Do not get your invaslin here. You will regret it and you will not get the treatment you were told you would have. I also tried contacting the email provided and have not heard back. Been 2 weeks. Dissapointing UPDATE: I am now 3 months behind treatment and i have sent emails, called their offices and left messages to express my concern with West Coast Dental service and no one has replied. Does anyone know a way too get a hold of west coast dental services? If i could rate the service at a 0 I would.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Tina Paul
The was a short wait time. The receptionist and front were very kind and helpful. The dentist rushed and was adamant on his decision without further inspection.
Our top priority is to ensure our patients feel safe and comfortable at all times while under our care. We strive to provide only the very best dental services to you. We look forward to seeing you again very soon!
West Coast Dental of North Hills
Anthony Moronez
New patient here, and service was terrible i sat in waiting room for 45 minutes, with only 1 person ahead of me, and was there on time for my appointment, doctor did all but look over my teeth for five minutes, didnt ask why i was there and what was wrong. I was in pain when I went there, and doctor prescribed close to nothing for the pain or the infection i had. Terrible service and place, i will be recommending to all my friends to not go here, ever, terrible staff and service.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Maria Hanson
The professional skill demonstrated in this office supersedes all others I have used in the past. Except for a lengthy wait time, thank you for a near painless experience!
Martha Valdez
Terrible follow up.. took my daughter on May for x-rays on a referral and never got a call back. I called the office in June 5 times and was told I would get a call back never did. I finally got an appointment for August once again I was told I would get a call back no later that Tuesday. It's now Wednesday I had to call them. To now find out they don't have appointments again for this month. When I was told she could be seen on the 19th after school 2:30pm. Today I am told no appointment available for that time till maybe September and I have to keep calling for appointment. Not even 1 start is deserved!!!
LaToya Marc
Incredibly inefficient. Always have to wait an hour to be seen and then another hour+ for a basic standard cleaning visit. This should not take 2+ hours for a standard visit if you are coming every 6 months. This has been the case the last 18 months so it’s clearly not something they have worked to improve. They also need some diversity working in the office.
Ronald Holt
I found everyone to be friendly and informative I am just waiting for answers from my insurance company so that I can start getting my work I am looking forward to letting them get in my mouth ready
Baby Girl
horrible. they keep rescheduling my appointments and claim they called me when im there , I have been waiting for 2 months for an appointment to see a specialist. What kind of doctor and business are you running.
Jovett Scott
Dr. Poria Edalot, is a great Doctor I got a Root Canel and OMG I left the office laughing. Oh thank you Jesus for that young man and hiss assistant Rica, Glory to God what a great team . Everyone needs a Dentist like this , I am sure all of the Doctor's n this office is good however, I had Doctor Poria Edalot is a Bad boy ?❤️??????????
AtticTrash
I live 3 minutes away from here, that’s the only reason why I keep coming back. I’ve been coming here for about almost 2 and a half years. At the start it was nice, but I feel like they went kind of downhill. They constantly make my sister and I wait in the waiting room for an hour or more. My appointment was at 9 am and I got called to go in finally at 10. They didn’t do any actual work to me until around 11. They finished around 12. The whole situation just made my family and I frustrated. They did say they were under staff while I finally got worked on, but they never really seemed too professional. The staff at the front of the desk are either rude or nice and professional but mostly it’s them just not having what you have to say to them. Some of the staff are rude and some are trying their best. I also feel as though they overprice. Just don’t really recommend in all.
tamika Payne
My appointment was at 8:30a and I got there at 8:15a and I was not seen u til 9am. So the wait was way to long. Once I got in the back the X-ray tech as unfriendly and had to keep taking the same pictures over because he was rushing. Once I got to the chair and the dentist came to talk to me he I felt he was rushing through his examination. He explained to me what he through was best instead of listening to what my complaint was. Before he left he told me someone gonna come talk to me about the financial part. By 9:20a he was done and I was waiting for someone to come talk to me. Finally at 10:05 I picked up my bag and walked out of the office without seeing anyone. I am so unhappy with this lace I will never go back again. I will never recommend this place to anyone. As of today I still have not heard from anyone.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
NevaJane Cruz
I wasted my time in waiting to see the doctor for cleaning but nothing happens…. This the worst dental place
Priscilla Concepcion
I waited for the dr to work on my tooth for 4 hours!! I was in the waiting room for 2 and half hours and in the room for almost 2 hours. Ugh!! Never again!
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of North Hills
Victoria Green
If I could make the rating zero I most definitely would not only would they not treat me but they told me that I wasn’t in pain so I can come back in a month ( even though I told them I am in pain!) They also didn’t know how to read through state paperwork they made me go back home to retrieve! And when I spoke to their manager she said because they surgeon didn’t want to operate because it wasn’t that big of a deal they made my paperwork a problem, when there was none. So sad of a place! Everyone here is EXTREMELY INCOMPETENT!!
We deeply apologize for the experience you had in our office, Victoria. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Susanna Hostetter
Spent two hours here just to get an exam and cleaning. Doctor talked over my head to a nurse and then left, instead of explaining directly to me what recommendations she was making. Was misquoted the price of a cleaning on the phone, leading to confusion in the office. To be fair, they waived the cleaning fee because of this confusion. Overall, an obnoxious experience I don't wish to repeat.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Knikita
I came to California for vacation and had a dental emergency (won’t go into details but, it was very serious and very unpleasant) my dental insurance referred me to West Coast Dental North Hills, and I’m grateful that they did. From scheduling the appointment to having my procedures done, I have been treated with respect and courtesy. The staff was very compassionate regarding my situation and they looked out for me in every way they could. Sonia was amazing and gentle doing my x-rays and she was very personable and friendly. Dr. Edalat (and his dental assistants) were the best! The absolute best! Very informative and gentle. You can tell that he really cares about his patients. I wish I lived nearby to continue to have him as my dentist. Dania (financial coordinator) was a saint. She explained everything in great detail and worked with my insurance to get me the best possible cost. I’m forever grateful! Dental work is costly and stressful but, West Coast Dental (North Hills) made it as stress free and pleasant as possible. I’m also thankful to Sarah for keeping me calm before my dental work started. If this is the experience I had as someone who is from out of state, if definitely recommend as a primary dental facility if you live nearby.
Thank you for putting your trust in our practice! We are so happy we were able to treat your emergency dental situation and make sure you left our practice pain-free! We truly hope to see you again someday when you are back in California!
West Coast Dental of North Hills
Daniel Peri
I never leave reviews, but I had to after this experience because dental pain is truly awful. I came to West Coast Dental for a tooth ache that 4 other dentists could not identify! In 2 mins Dr. Edalat found the problem—it was an old cavity that got infected! 4 others couldn’t figure it out and I kept telling them I had 1 cavity years ago and they wouldn’t listen, but Dr. Edalat did and he spotted it immediately and set a plan of action. Unfortunately for me, it required a root canal. Everyone was incredibly kind and respectful, and really care about their patients and their needs. Dental pain is awful and when you’ve got something going on, you need that pain to stop. That brings me to the amazing Dania who worked tirelessly to schedule my root canal into the busy schedules. She was attentive, listened to what I was saying (see explanation above), and checked back with me to tell me she was able to schedule me in for my procedure. Absolutely amazing service. If you’re looking for exceptional service and care, I recommend West Coast Dental North Hills.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Diane Polovina
Hi it's me Diane you are a great place too be everyone was nice too me and the Dentist was nice too and you all made felt good and relaxed and the Doctor too. ????????
Thank you for your kind words about our office, Diane! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of North Hills
Jessica rigney
Front staff girls kept my wild toddler happy! We’ve been coming here for years and I’ve never been disappointed- it’s always been a very welcoming environment. Even the back staff/doctors are incredible
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to your family for all of the future years to come. We look forward to seeing you again very soon :)
West Coast Dental of North Hills
Markeisha Collins
Professional and friendly staff. The doctor was informing and explained things very well. All in all I enjoyed my experience.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
nella herdon
Great dentist great dental assistant and great caring staff. Thank you guys
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of North Hills
eliscar c
I wouldn't want to go back, some staff is rude. Made an appointment, they gave me a time but then they changed it without asking me first and when I mentioned that they said they would add a note which they did not.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
West Coast Dental of North Hills
Estefania Galarza
This team is unorganized & unprofessionally. Doctor does not abide to your appointment time. & god forbid you ask any of the front desk ladies any questions, they automatically become defensive & respond to you in a rude matter. I tried to give 0 stars but google does not allow it. Will not be returning here after 3 horrible experiences with no work done on my teeth!! Still in need of a deep cleaning, complete waste of my time.
Pedro Leon
Let me say that the staff is friendly and professional and once you have been seen they have someone go over your options and I liked that up front pricing and cost. But let me also warn you that if you are a first time patient don't make the mistake I did and go in on a weekend. Even if you are set an appointment because the reality of it is they can't call your insurance company and verify anything till Monday. I made that mistake and sat there for an hour for nothing. Outside of that when I returned once my insurance coverage was verified on a work week. I was happy to be seen quickly and giving directions upon my return for dental work.
oooj k
My sons first time at this location. He had an appointment sat there for an hour and a half and had not yet been seen when I called the receptionist was rude and hung up on me then his appointment was rescheduled for the following day. I decided to read the reviews and apparently this is the norm for this office.My neighbor tells me he had the same bad experience with them also. We will NOT be going here again…..
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
orlando lopez
Very professional dental office, all the Covid protocols are followed. The personnel is friendly and knowledgeable
Hi, Orlando. We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Paloma Mayrany
Here I go ?.. first of all , THANK YOU FROM THE BOTTOM OF MY HEART for the experience here!! Literally every-time I come in, everyone is friendly & attending every patient so welcoming. Everyone is great at keeping it clean and save & organized ?? I always have conversations with the people that come take a look at my braces & it’s always the best ! I’m sad my braces journey is about to come to an end but I’m BEYOND happy with my beautiful smile ?? I 10/10 RECOMMENDED THIS PLACE IF YOU ASK ME!! West coast for the WINNNNN ?????
Thank you for your review, Paloma! We are so honored you chose our team to go on this journey with you towards your best smile! We are so happy to have you as our patient! We would like to thank you for also taking the time to notice the safety precautions and regulations we are following to do our part in keeping our staff and patients safe during the pandemic. Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can't wait to see you again soon :)
West Coast Dental of North Hills
Val Valle
I'd like to start off by saying " it was really rude and disrespectful scheduling an appointment without my permission".. This place scheduled an appointment with out informing me until I received a confirmation by text. What if I wasn't able to make the appointment or show? It would be as if, I am rescheduling. This is the second time this happens!!. I was told to "call and make an appointment when i'd like to proceed with the work"! Basically when I reported this the receptionist called me back saying I made the appointment "lies".. The communication needs to be better that's all... I a very respectful and keep track of everything...
Candice Johnson
The front desk staff are very rude, cut you off, and mute the phone during conversation to talk about you to other staff members. They give a constant run around in person and over the phone. They don’t follow me orders or doctor instructions. The wait time is horrible as well. The doctors are nice but the receptionists are disrespectful.
영준성경강해
The surgeon was good. I have no complaints concerning the medical part of their service but the other, I tell you, was horrible. They had us wait for 2 hours before the surgery. I can understand the wait if they had to give my son something for the surgery and had to wait for that to kick in. Now, they didn't have anything like that but just have us wait for nothing for 2 straight hours. It was not just us being waited. There were several people with unhappy faces because of the pointless long wait. And when it was expressed, the receptionist communicated with a rude attitude. They said they will have a school note for my son but they didn't give it to me when we left the office. I had to call the next day to ask for them to send it to my email. The receptionist told me that they have only 1 receptionist and she is very busy so the note will be sent by the end of the day. It didn't come by the end of that day. So I called again the next day. Same thing happened. It still didn't come. The third day came and they said it would be sent within 24 to 48 hours. I cannot understand their laziness or system error of working customer service. Half of the people I spoke to were rude with very poor communication skills. Worst of them was a woman named Roxanne. She confronted me when I said, ""YOU" guys said that the note will be sent by the end of the day". She said she never talked to me and she never said she will send the note. Now, I asked her if she was the person who represented the West Coast Dental. She said she did. If she did represent the office, when I told her 'you said', she should have just answered accordingly. Their internal communication system is so bad that one person gets the message but it never gets to passed to the right person to take care of the matter. I got the note yesterday after requesting a talk with a manager. This also caused me so much frustration because I had to call 3 different times to ask for the manager. The manager never called me back. Every time I called their office, it was an unpleasant experience. After all, this place's customer service is so horrible affecting the doctor's reputation. It is a pity that such a good doctor has such horrible staff.
charles porter
I feel the staff are doing their absolute best. That being said communication is a bit lacking when you feel as though questions are not permitted. They are busy so it is understandable the need to be quick and direct but when dealing with teeth I like to have a higher level of comfort. The surgeon and he assistant were phenomenal. Great work. ?
Jazmine Osborne
They were able to fit me in for a dental emergency the same day! Everyone there was very friendly and helpful and really calmed my nerves throughout the entire process. I didn’t have to wait long to see the dentist and was able to fill out the majority of my paperwork online before coming to the office which made things much more convenient!
Margarita Wynn
Everyone was amazing! From being able to book a same day appointment for a new patient, to the admin team in the office explaining benefits and the Dentist giving a comprehensive explanation of treatment plan. We found our new dentist office.
Stanley Spencer
Randy wow his work is unbelievable good work bro he git me looking great.I recommend you gonsee Randy he is the man.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Charlene306 Schwarz
The girls in the front are very disrespectful and unprofessional, they’re either need to have a good breakfast or lunch, not sure because no matter what time of the day, they’re just had this look like someone dragged them there. Doesn’t matter if you have Dentical, the lady in billing is a beast and WILL find a reason for you to come out of your pocket. They also need more dentists and caring ones, the assistants are way more attentive or just be more organized and schedule better, for a procedure that will take 30 minutes will take you two hours because that one dentist will have at least three other patients to attend to while you’re just sitting there with instruments dangling in your mouth. Save yourself the trouble, call your insurance or google approved dentists with your insurance in your area. And if for some reason you must stay there to finish up and you need a specialist, call your insurance and get a recommendation for one.
lory jo ramos
No stars if possible. Wait time is horrible, even with an appointment. If your child they say has not brushed their teeth well, they won’t do anything even after you have waited for more than an hour. They could have just brushed their teeth there and still have the procedure done. Actually it is just an excuse to say coz they were closing in minutes.
Marco Perez
The dentist is incredibly good, you don't feel any pain but the people outside the office, the people who take care of the appointments, they gave me an appointment for a month, I get to the office and they tell me I don't have an appointment, they tell them I show the card with the appointment and they put me in line until a space is made, then I fill out paperwork and they sit me down, the girl leaves and I take the information and the whole process comes again and again, I mean they have NO THINGS continuity nor organization nor communication between them, very bad!!
Jaime's Wonderful world
The receptionist was very rude over the phone! She was rude at the clinic and also gave me the round around about my dental work! She was gonna charge me for a service denti cal covers! I am reporting this to Dentical
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
West Coast Dental of North Hills
Academy E Medical
I have not visited a dentist in over 15 years. This place deserves more than 5 stars. The staff was absolutely amazing from Dental Assistant to X-ray tech!!!!! The patient coordinator was also amazing she made sure to work with me during this hard financial time. I was seen my Dr. Edalat, he was SUPER AMAZING!!!!!!! I had a bone graft done and had two pull out 2 teeth which were very deep rooted, I didn't feel a thing!!!!! He has an extremely light hand and made this experience for me go so smooth. I am sending all my family and friends only to this office. I am so grateful to ALL THE STAFF for everything they did and how comfortable they made me feel. I am so grateful to all of them!!!! And after getting 2 extractions and bone graft I feel amazing and not in pain!!! Thank you all soooo much
We are so honored that you have joined our West Coast Dental patient family! Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of North Hills
Eva Barba
Man attending my daughter was brushing his arm on her chest and she felt very uncomfortable.
Hi, Eva. Thank you for bringing this to our attention. We apologize for this experience you had in our office. Please send your full name and contact information to feedback@westcoastdental.com so that we may get you in touch with our corporate management team as soon as possible due to HIPPA regulations.
West Coast Dental of North Hills
Kzaman Faisal
I went today since my wife had an appointment. Appointment time was 2 pm. After 4:30 I left the place rescheduling for another day. I waited more than 2.5 hours, I was unable to see the doctor. The worst experience at a doctors office ever. Moreover, the lady serving on the front desk was rude and not helpful at all.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Gerson L
I had a horrible experience today, April 2, 3:57, I had an appointment today that was abruptly changed last minute and the lady said she wanted a paper they had already received via fax. An other older woman came in later and had a terrible attitude for something that was their fault. If I could I would not even give this place a 1 star. Waste of my time.
Cecilia Meza
Very professional ??????? Very professional and friendly staff, I am super delighted with all the services my family and I have received, West Coast Dental Group The best dental clinic in the entire San Fernando Valley, ???????????
We are so happy to hear this was your experience in our office, Cecilia. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Austin Wang
The wait took over two hours for a 9 am appointment and by the time I was done, it was barely passed noon. The dentist who was doing my cleaning somehow loosened my wire on the front back end of my bottom teeth, and did a poor job glueing it back as it is has slowly been becoming loose again. I scheduled my appointment for this morning. This was to get a simple filling done a week after my cleaning, and the lady that scheduled me last week somehow didn't do the simple job of inputting my appointment for today and the receptionist at the front said I didn't have an appointment set for today and that it was randomly schedule for April 20. That date never came up when I first scheduled, but the scheduling lady somehow set my appointment for a month after my cleaning for my filling without consulting me. Then, I waited one and half hours until I went back in to see if they had called me yet, only to find out that I could either wait another hour and a half until 2 p.m. or come in the next day at opening time. I was of course frustrated, but am taking the appointment, but after this, I am switching dentists as I can no longer deal with the atrocities of these receptionists not being able to do their simple job of scheduling and the dentist, who was a female, but I forgot her name, did a poor job in being gentle and loosening my wiring which I never had a problem with any other dentist at this location.
Thank you for your feedback Austin. We are sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making an effort to minimize wait time and let patients know when we're running behind schedule. Sincerely, West Coast Dental of North Hills
West Coast Dental of North Hills
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us! :)
West Coast Dental of North Hills
Dante Harris
"This was one of the worst experiences I have had at a dentist office. It took me 50 minutes just to get called in. Then another hour to be seen by the doctor. Total visit is 2 hours. I will be switching dentists." - This was my post a couple years ago. Sadly, I had the same experience today. It is unfortunate that this location overbooks patients and it takes 2-3 hours per visit. Totally unacceptable.
Thank you for taking the time to bring this issue to our attention, Dante. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
West Coast Dental of North Hills
Emrys Snow
I've been going here for years and there are a lot of problems, most of them being despite care of my mouth, my fillings fall out, I've been under anesthetized, despite telling them anesthesia doesn't work as well on me, meaning wisdom teeth removal hurt a lot, I was flossing less then a week after my last appointment and my filling fell out, this is the 3rd time this has happened with different teeth, I have problems with cavities and I'm done with this place, the people are really nice, but I cant keep going and getting hurt over things that arn't effective
We deeply apologize for the experience you had in our office, River. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Rosa Macias
They attended to me very fast and they let me know which paperwork I needed to fill out. They were very thorough on how much my insurance was going to cover. The staff members were very nice and patient. I got a tooth extraction and that was quick. It felt like a small pinch when it was taken out and I was surprised.
Iliana Aguilar
I was there 10 minutes before my appointment because I had a bad experience with them before I was late 5 minutes because I was looking for parking so they cancel my appointment that particular day Another year so I've been keep going with my son but now always on time so I went yesterday 3/12/21 and they have my son in around 9:40 my appointment was at 9 am I ask how long is going to be for a regular cleaning they told me come back in 15 minutes I went back after 25 minutes asking if my son was ready and the front desk lady keep saying no ready ok I went back to my car to wait then a nurse come out later on around 10:15 am and tell me that I need to wait another 30 minutes really so I just reschedule but really they take forever for a regular cleaning so if you go there you must have time I really like them but now i really don't know
Rebecca Schombert
My son is inside waiting since 9:45 am now is 11:19 and nobody help. I understand people wating béfore if you dont have Staff Don’t Schedule Apt is 11:22 and now bécasse il was insiste asking what happening ? XR after 2 hours bad service
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at ncamacho@westcoastdental.com
West Coast Dental of North Hills
Helen Vidal
Sara and Merry were the sweetest!! Best experience I’ve had with teeth cleaning/check up. Thank you!
Marcello G
Mary was the best she cared for me like her own son and cleaned my teeth really good and made me feel welcome I left with a smile(a clean one)
Alan Trubow
The X-Ray tech was patient. Very delightful. Everyone else was kind and patient also. explaining everything.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Natalie Woodard
The only downside, from my most recent experience, is the wait time...other than that, the staff was kind and friendly. Merry was wonderful, not only did she do a Great job cleaning my teeth, but she also gave a lot of helpful tips, to maintain cleanliness at home :). And, Sarah the office manager is always, very pleasant and kind, as well. Going to the dentist isn’t always my favorite thing to do, but these ladies made it easier! Thank you.
Thank you for your review, Natalie. Although we deeply apologize about the time you spent waiting in our office, we truly appreciate your kind words about our team! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
West Coast Dental of North Hills
Manuel Cifuentes
It ain't a rich people dentist. There you won't be ripped off coming here. Great all around staff and great service. Wish I been coming here sooner. Anyone from MTA I highly recommend coming here for your dentist needs!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words and your recommendation! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Emily Ramirez
I thought it was a great place until receptionist started being rude for no apparent reason. The day prior I came as well and was introduced to a different receptionist who was so nice but she’s the first one I’ve met that’s nice. When I came to my first appointment back the same girl I talked to today was there being rude to other patients. I definitely wanted to get my braces done there because the ortho is so nice but don’t think it’s necessary to be rude if this is the job you chose.
Thank you for your kind words about our office! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
thank you for your 5 star rating.
West Coast Dental of North Hills
Lyna K
I was pleased with the service though I had to wait for almost an hour to be worked on yet I was on appointment.
Thank you so much for rating us, Ketrah. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Corona
West Coast Dental of North Hills
o.j medina
Dr gloria broke my tooth in October 2020 put a temporary filling and said she was going to reconstruct my tooth and summit a root canal and it got denied now I'm left with a temporary filling and they dont want to do anything about it i talk to one of the girls there and she said you have to pay out of pocket for something they did i will be calling on wed to talk to the manager hopefully she can help i was only there's to get fillings got 2 of them done and a broken tooth with a temporary filling that they don't want to take any action
Andreana Napoles
The staff was very friendly and the office was clean! The wait time was not long at all and definitely one of my better experiences with my insurance. Great job ???
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Annabelle Munoz
Always a good experience. They have wonderful staff especially Stephanie and Edith. They are always very polite and helpful. Thank you.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Webster Slack
I recently had an opportunity to visit the Northridge location for a cleaning. I had some concerns regarding my experience. I called and spoke to Tiffany who was courteous and listen to my concern and explained that the office manger would call me back. Within an hour I received a called back from Leticia who had already researched my concern and spoke to doctor. She apologized and was very courteous and helpful. I also like to add that many precautions, mask wearing and distancing were very notable during my visit.
Gtfomyface
I had a recent appointment here and they were very nice no problems when I was there. They helped me with everything especially Ivonne she was very nice and super helpful
Iris
Very professional and friendly. They take the time when I need to reschedule an appointment.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
HENRY SEGOVIA
Great experience with WD office in North Hills. All staff is friendly and professional. They are being careful with the current Pandemic. Strongly recommend them.
Devy Thomas
Had a great experience with my appointment today. Smooth check in w safety up front. Dentist, Dr Poria Edalat and Asst Randy kept me at ease, explained each steps clearly and professionals. I would Recommend West Dental of North Hills.
Wendy Lucero
first time here and it was great.the receptionist stephanie was extremely nice and super sweet and very helpful..been pregant they followed all the guidelines before doing any dental work and made me feel safe and comfortable..would defenetly recommend this place.
Thank you for your kind words about our office, and for taking the time to notice the safety precautions and regulations we are following to do our part in keeping our patients and staff safe. Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of North Hills
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect with us and send us an email at feedback@westcoastdental.com
West Coast Dental of North Hills
mehran kohan
My son just got home from the dental office. He had all of the wisdom teeth extracted by the oral sergeant and so far so good ( very easy , no pain .)
We're so happy to hear that your son is having no pain after his treatment! We hope we can continue to provide exceptional service to your son for all of his future appointments with us. We can’t wait to see you again soon!
West Coast Dental of North Hills
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Nisa Jenkins
The service was very much improved and they were very covid considerate and I was very appreciative of their time and service.
Hi, Nisha. Thank you for taking the time to notice the safety precautions and regulations we are following to ensure the safety of our patients and our staff members. We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of North Hills
VI RI
Dr Gloria is the best she was very nice I have really bad anxiety and she calmed me down she is so good taking my husband and father to her thanks Dr ?
Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of North Hills
Richard Barraza-Cruz
Everyone is extremely friendly and professional. I can't thank the staff here enough for their patience and professionalism!!! Everyone here is great from entering 'till exiting.
Yareli
Doctor Gloria has taken great care of me. I am highly sensitive and she has had the patience to deal with it throughout. Thank you Dr. Gloria.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Anita Young
I had to go to another dental facility, West Coast Dental of North Hills became so horrible, very bad management unable to schedule appointment correctly.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
KIYANUSH WILLIAMS
One of the worst customer service experiences I have ever experienced. ANGEL should win the award for hanging up on you and completely lying award. They should also care about people’s health over money and they don’t. I suggest you think twice before coming to this dentist office.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of North Hills
Eddie
Very professional, Merry did an amazing job with my cleaning I recommend her! 10/10
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Jose Quijada
This office is much more organized and friendlier staff. The Dr. who did my root canal was so nice/caring and gentle. The prices are basic too! couple calls to medi cal and it be ok.
Thank you for the nice review Jose! We strive to make your visits to our office as comfortable as possible. We are extremely happy your experience was smooth. Thank you again and see you soon.
West Coast Dental of North Hills
Edmundo Gonzalez
Worst place to see a dentist Waiting time is so f.... long ???????????????????? Receptionist rude Customer service is nasty,they don’t know anything about customer service T H E W O R S T P L A C E .
We regret we gave you such a middle of the road experience. The front desk receptionist you spoke of was probably just having a tough day. However, I do appreciate your feedback, and hope to have another opportunity to service you in the future.
West Coast Dental of North Hills
Thank you for bringing this to our attention. Name, we are so sorry to hear this was your experience with our office. Please feel free to give us a call at 818-672-8228. Someone will also be reaching out to you this week as we have pass on this information to the office manager. Please accept again our apology.
West Coast Dental of North Hills
thank you for the 5 star review.
West Coast Dental of North Hills
Iris Aguilar
My second visit was much better they were friendly and very attentive even with my child I liked it I hope to continue visiting this place I liked the attention
We are happy you have had a positive experience with us and I'm glad to hear your concerns and worries have been addressed.
West Coast Dental of North Hills
We apologize for any inconvenience you experienced during your visit. The more we know, the more improvements we can make, and we hope you'll give us another chance in the future.
West Coast Dental of North Hills
Angela Ayala
This place is worst customer service when it comes to their patients. The staff are not adequate to do their role which is to help patients. My mom needed to provide additional information from her dentist to be send over to another dentist specialist. She was told she needed to wait 24 hours to send it. Next morning my mom called to let them know she still has not received the email nor has the other office received the doctor's summary notes. So they tell her they will send it out asap. Almost by the end of day it took my sister to make another attempt to try to get them to send my mom the medical form she needs. She got hung up on and disrespected on the phone. Only for the manager Leticia to call back after she hung up to let her know if she was ready to listen. I don't know what kind of service this is to hang up on patients. It shouldn't take us driving to the office to get the medical form especially during covid. My mom is at high risk and this treatment was absolutely unforgivable. This place doesn't deserve not even a star......
We are sorry to hear that you had this experience and we apologize for any miscommunication. At West Coast Dental we hold our dentists to very high standards to ensure that our patients receive top quality care. Thank you for taking the time to share your thoughts about the office.
West Coast Dental of North Hills
Lara Ghazaryan
Worst clinic!!!! Terrible manager named Leticia! Stay away unless you want to be hung up on
We are sorry to hear that you had this experience and we apologize for any miscommunication. At West Coast Dental we hold our dentists to very high standards to ensure that our patients receive top quality care. Thank you for taking the time to share your thoughts about the office.
West Coast Dental of North Hills
Lisa Kim
The office staff here is really wonderful. Thoughtful, courteous, and truly professional. All of these qualities combine to create an atmospheres where one can relax before treatments!
Badillo L
I had a great visit today. Denise was helping me today and she was excellent. Very sweet and kind!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Irvin Alfaro
Insane cost for a deep cleaning $660 it’s ridiculous when statewide is $250... Doctors are nice but please be careful before approving your treatment ask them to explain you what exactly are going to do and don’t feel shame searching statewide prices on google in front of them
Patricia Chacon
This is my first time coming to this dentist it's worth coming. Went to get my wisdom tooth out but it's worth the pain. Staff are very nice.
Miss. Lopez
I’m sorry folks but this place is a complete rip off. They gave me a quote of 290 a month for 12 months of braces.. they didn’t even bother to make a deal with me nor did the girl had interest in helping me to get the braces... I went to Mission City Orthodontics and I got a fantastic deal and only pay $115 a month and the Doctor is highly experienced and is always up to date with technology. They are in San Fernando on Maclay St.
Roong M
wait 1 and half hour, doctor came to check less than 1 minute and i have to re-schedule my appointment, I can’t wait any longer
Thank you so much for rating us, Ernest. We really appreciate you taking the time out to share your experience with us.
West Coast Dental of North Hills
Sergio Franco
I say that it is one of the best places I have visited and the doctor is super good with the patients and very professional along with his assistants and good quality and dental care is better than the speed that a patient wants to have when being in an office dental, I heard other patients complaining about the high costs and if they have a lot of problems with their teeth, do not wait for the treatments to be cheap, because it is the same as maintaining a neglected car and the owner is in charge of maintaining it suitable to last more time in their daily life, or it is the same as taking care of their houses without it they would have no place to sleep that is why they are maintained, I appreciate this group of great professionals for assisting me! The best dentist and the best team there is in this place; and
Anthony Mayhew
Merry the RDA and Dr. edalat were very nice and have the most gentle touch. Thank you to the entire staff especially Dania the coordinator for all of the help she’s given us.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Joseph George
Not organize specially the medical billing I have been waiting for claim approve for more than 2 months and never they do any action You have to call them dozen times to happen the miracle OMG ?
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Lori D'Itri
They do good dental work but their appointment times are a little bit too long it seems like they’re shortstaffed ... I waited 90 minutes for a root canal to be told that they can't take me tonight . Their Endodontist was a little bit behind .. So they scheduled me for the next morning… I talked to the district manager and he made everything all right for me .
Atefeh Barjesteh
I've been to this facility a few times and I'm very grateful. A beautiful place, very pleasant staff and my doctor Mr. Edalat is very good at his job and his RDA Marry is very sweet and professional, from answering all my questions to fixing my teeth. Both of them tried their best to make sure that I'm comfortable and not in pain which I'm very thankful for. Over all a great staff and a great place I recommend to get the best treatment for your teeth.
wally duenas
Very kind people. Always enjoy going to the dentist but prepare to be there for a while.
Bryan Perez
Dr.Edalat and Sarah Floor Supervisor are great and super sweet. Gave, me a Halloween Goody bag. Super sweet ?
Belen Vargas
The Girl who took my x-rays was really nice as well as Mary shes very nice and helpful, it was really nice to ask them questions because I got clear answers.
Thank you for the very kind words! I'm happy you have had a positive experience with us and I'm glad to hear your concerns and worries have been addressed. We truly care about each and every one of our patients and it's nice to be acknowledged, so thank you again!! See you soon :)
West Coast Dental of North Hills
Emerald Davis
Staff there are very unprofessional. The first time I went there it was over 100 degrees outside. They didn’t provide shade or respect. I asked to come in because it was scorching outside. They refused and left people waiting for more than 5 Minutes. There was a old woman I let in front of me go first. Imagine how heartless these people are. The dental staff is we’re awesome. The women working in the office however..... Anyways. I was waiting to get approved by my insurance only to find out that never sent any of my procedures over to them. They are very unprofessional and don’t have the heart to be helping people out at all. No compassion. They should rest add the office. Seriously go eat something green. I swear you are what you eat. They were all hyped on caffeine and don’t know how to assert their energy. Lazy hateful women
Coding
Great dental team! You will wait 1hr and 30 minutes to be seen. but thats a compromise I'm willing to take to get a clean, healthy dentist that won't make a mistake and ruin my teeth. I got my wisdom teeth extracted here. The office staff is friendly and will help you with anything if need be. Great dental for Medical members, compared to other options in sfv.
Thank you for your kind words about our team! We greatly appreciate this and apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly. We look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Mirna Jacobo
Usually it's ok but this time was worse than others they start the cleaning for my daughter and left her for 1 hour and a half waiting and then they decided to comeback and finished very very disappointed with the service in this location bottom line spend 4 hours to just to get a cleaning seriously.
Thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we will be contacting you shortly. If you have any other questions, please call our office or email us at feedback@westcoastdental.com so that we may further assist you. We thank you for your patience during this time.
West Coast Dental of North Hills
jeffrey sandoval
Dr edalat Sarah and merry are the best fast and easy going office is very clean and covid safe. Will come back they are amazing
Thank you for taking the time to notice the safety precautions and protocols we are following to do our part in keeping everybody safe and healthy. Your health and safety are our top priority! We want to make sure our patients feel safe and comfortable at all times while under our care and receiving only the best dental services. We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Donnie Trejo
Went on a Saturday they said they open at 10, but dentist was this old man that hardly spoke English which he was 30 min late, and assistant showed up an hour late was waiting for 1 hour and a half.terrible service and bad communication. Will not recommend this to nobody.
• Thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we will be contacting you shortly. If you have any other questions, please call our office or email us at feedback@westcoastdental.com so that we may further assist you. We thank you for your patience during this time.
West Coast Dental of North Hills
leila darayee
Today was my first time at this clinic. I had an appointment at 9:00 am, but I waited for 45 minutes. The person who was conducting X-ray wasn’t experienced enough. She took around 30 X-Rays because she couldn’t position the thing in my mouth correctly. I was gagging, and it was very uncomfortable. The Dr. saw me just for 5 minutes, and then I had to wait for about 35 minutes to somebody else explains to me what treatments I need. They are very disorganized. This clinic does not follow the CDC guide line because there too many patients in a small waiting room. Overall, I don’t recommend this place.
Hi, Leila. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. As for CDC guidelines, we follow every rule that is given to our office that will benefit the health and safety of both our staff and our patients. If you do not feel our office is properly following these guidelines, please email us directly at feedback@westcoastdental.com so we may answer any questions you may have. Thank you for your patience during this time.
West Coast Dental of North Hills
Claudia Lisset
The dentist's work is good but the communication with his workers is not good. I have lost hours of work because they do not notify or are not aware of their work.
We are sorry to hear that you had this experience and apologize in advance for any communication issues. It is never our intention to waste anyone's time. We understand that your time as a patient is very valuable and we do our best to honor and respect it at all times. Thank you for your feedback as it will allow us to improve these imperfections in the future. We thank you for your patience during this time.
West Coast Dental of North Hills
Stanly Yu
Very friendly and understanding. Called and got appointment same day when i was in pain. Every other place was scheduling me 2 weeks out.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of North Hills
Jhun Malabute
I went to this dental office with my pregnant wife but the receptionist didn't allowed my pregnant wife to stay inside and it was 102° weather out there, so I just have to drive my wife back home.
Nancy Clowes
My experience today was good, but I had to wait a long time for the dentist.
Arnim Elie
A joy at West Coast Dental of North hills. The staff very helpful, The Doctor and his assistants makes you very comfortable. Their work very professional. I am happy with the overall experience.
Thank you for your kind words about our team! We truly appreciate it as it also motivates us to work harder for the happiness of our patients. We look forward to seeing you again very soon :)
West Coast Dental of North Hills
Thank you for your kind words about our team, Adel! We look forward to seeing you again very soon.
West Coast Dental of North Hills
karen “Kaydee” dee
I am happy to share my experience at west coast dental. Dr Edalat and Dania were amazing with the care that they give. They answered all my questions and made me feel very comfortable and well cared for. I am equally impressed with the staff Mary and Cat and attentiveness to helping me with my care and alleviating any concerns I had with my appointments and follow up care. I had an excellent experience and would recommend they’re services to friends and family. Karen D
Hi, Karen. We are so happy to hear that you had a great experience in our office! We strive to make sure all of our patients feel safe and comfortable while under our care all while providing them with the very best dental services. Our team truly appreciates your kind words regarding their services, and we can't wait to see you again very soon! :)
West Coast Dental of North Hills
David Green
First off i would like to Thank the Dentist and the young ladies who assisted him with my procedure and all the west coast dental staff of North Hills i really appreciate the way they made me feel comfortable and worried free i walked in there on the pain scale of 20+ a migraine headache that i had for weeks and in just one hour the pain and the migraine was gone before i made my next appointment and might i add thats after getting 4 wisdom teeth pulled so i made sure i saved their address and phone number in my contacts so if anyone is having teeth problems i could refer them to west coast dental of north hills
Hi, Ariyana. We appreciate your kind words about our team and our services! We truly appreciate your feedback as it will help others when looking for new dental services. We look forward to seeing you again very soon.
West Coast Dental of North Hills
Cristina Seapara
Like many people coming to the dentist is not my favorite thing. I come here because they put me to ease as much as possible. Their customer care has improved drastically. Sarah is the Best, always makes me feel comfortable and calm.
Aram Martikyan
horrible service! waited 3 hours and left the place out of frustration. There was only one dentist working and over 10 patients scheduled at the same time.
Hi Aram. We deeply apologize on behalf of our office for the time you spent waiting for your appointment. We understand that every person's time is valuable, and we do our very best to honor that when it comes to our wait times. We hope that we can renew your West Coast Dental experience in the future.
West Coast Dental of North Hills
J&M Auto Body
Absolutely scams they say one price and then..its another different high price..
Hi, Dione. We're sorry to hear you feel our company is focused on taking money from our patients. We can assure you that is not our goal. We only want the very best dental care for our patients, and that is all. If you have any questions, please contact us at feedback@westcoastdental.com
West Coast Dental of North Hills
Adrian Branche
I went to take my daughter for an orthodontic consultation. The wait time was reasonable before being called back. But once we were placed in a room, that is when the wait time was a bit ridiculous. We waited at least 40min before the doctor came in. Prior to that, after waiting about 25-30min, I had to ask how much longer it would be before being seen. I was told once she finished with a patient across from us, there was one patient ahead of us. WELL...clearly there was some disorganization, because the doctor went to a room of a patient that came 20min AFTER my daughter and I was set up in a room. When I brought that to the attention of the staff, they too had no idea why the doctor went to the wrong room. I understand with COVID-19, things may be a bit delayed, but COVID-19 did not just start. It has been months, so these kind of scheduling mishaps should have been long worked out by now. To have no communication from staff on updates on the wait is unacceptable. Your patrons/patients time is valuable. You don’t know what arrangements have to be made in order to arrive and attend scheduled appointments. And to have to wait a long time with no updates is not ok.
Anjelica Garcia
This is the worst dentist that I have ever been to In My Life there customer service was absolutely horrible staff rude and inconsiderate I would never use their services again nor would I ever refer anyone to them this office should really be put out of business.
Dania Vallejo
Had great dental work everyone is very nice customer service is on point ! My visit for today was great the dr. Was every detail with tx the assistants are all greatso is the staffin the front . I would recommend my family and freinds to west coast dental. Thank you again
Malisa Mendez
The team at a West Coast Dental took excellent care of me when i dealt with some severe molar pain. They are super clean and professional.
Thank you so much for rating us, Bhupinder. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Shannon Wolfsbauer Sluder
The staff was very unfriendly. They were all very short with me and were upset for asking basic questions. The check in process for new patients takes at least an hour (for me), and for a different family member it took 3 hours. The office that they had me do my cleaning in was unclean as well. The floors were covered in spider webs and what appeared to be dead bugs and rat feces. They were uncooperative in printing copies of papers that I had physically signed. Overall, this was a horrible experience and myself and my family will not be returning to this office.
Faranak Rostami
I had an appointment at 2:30 pm for consultation and possible procedure. I had to take some time off work, Arrived exactly at 2:30, did the paperwork within the first 5-10 minutes. I waited for over an hour in the waiting area because they said they were busy. Finally at 3:45 I had my x Ray and at 4:00 when I was called in, I heard the oral surgeon from next door saying he didn’t want to do the procedure. When I asked why, I was told because it was too late for the day.
Thuy Dan Linh Nguyen
I had appointment this morning and everything was great. I like the service here, everybody was friendly and there hygiene was good especially in this pandemic
Hi, Dan. Thank you for your nice review. We are very cautious about everyone's safety during these tough times, and are doing everything we can to be sure everyone stays safe during this pandemic. We look forward to seeing you again very soon!
West Coast Dental of North Hills
Adriana Lopez
COMMITING FRAUD! If you have dentical (medical) they either cover the cost of each procedure you need completely or not at all, ask any dentical worker or dentist. These guys say they take dentical then say dentical only covers a small percentage and the rest is out of pocket, which is a huge lie. I filed a report with dentical who told me to go to another dentist while they dealt with these scammers.
P Love
My first experience was great very welcoming and friendly the dentist made me feel very comfortable and caring I will be going back!!!
Thanks for the nice review, Patricia! We are so happy and honored you chose us to take care of all your dental needs. We can't wait to see you again very soon!
West Coast Dental of North Hills
Kristin Rice
This place is a scam that will try to upsell you every chance they can. I received a second opinion elsewhere and it was drastically different. Insurance pays for a teeth cleaning every 6 months, but too often this place claims they can’t do the regular cleaning and can only perform a specialized cleaning that costs $250 more, so you waste time making the appointment (that may or may not get re-scheduled last minute or leave you waiting an hour in the waiting room) then you don’t even get the services you walked in for. I was warned about this place, but tried it out for a year anyway. Definitely a waste of time and money. I have dentists in my family I run everything through and it’s unfortunate that some places can’t be trusted and just want your money.
Nikki “Nikspicks” Armstrong
Unbelievably long wait and they make you wait inside 1 1/2 hrs and I am still sitting here. The girl at the desk is nice but I just heard the manager yell over to another worker that he has to help with xrays..yikes!
Jennifer Lopez
Everyone was very polite and professional. I would recommend this to friends and family.
Thank you for the nice review, Jennifer!
West Coast Dental of North Hills
C R
Called to schedule an appointment for my son for broken retainer. I could not take him in because of work, but I had explained the situation with the receptionist over the phone. She gave me an estimate. My son called me after he was seen and they did NOTHING to our for him. They just told him to have his mom call to schedule an appointment in 6 month. I’m still waiting for a call back. I feel that my son was ignored for being a minor. I will be going in with him from now on. Since I can’t take him elsewhere.
Hi Carmela. We sincerely apologize for the experience that you and your son had with our office. We can assure you that we do not discriminate against anyone for their age! We stand by our belief that every person deserves to have a smile that makes them feel good. We would love to further assist you in helping your son fix his broken retainer. Please do not hesitate to contact us at feedback@westcoastdental.com so we can get the situation resolved for you. Thank you for your patience!
West Coast Dental of North Hills
Thank you for your 5 star review, Raul!
West Coast Dental of North Hills
Kimberly Sosa
My daughter had an appointment today and our experience was great. The staff were amazing and very nice. What I love about this office in particular is that they practice 6 feet social distance and they are always sanitizing. I felt safe having my daughter there. I definitely recommend this office and we are for sure coming back! Thank you West Coast Dental of North Hills for making my daughter’s visit go as smooth as possible keep up the good work!!
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, West Coast Dental of North Hills
West Coast Dental of North Hills
Purple cloud
The doctor there he was very rude!! I would never be going back but the people in the office are super nice
Valerie Flowers
This was the best experience I've had with any Dentist. Dr. Mojan Ghiai is awesome.
Dear Valerie, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. West Coast Dental of North Hills
West Coast Dental of North Hills
Maritza Ponce
Overall everything was smooth an fast first time bring my daughter and she actually liked it felt comfortable everyone’s friendly and helpful with good vibes definitely this is going to be our to go dentist for my family an myself from now on.
Thank you so much for rating us, Byron. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
kimberly dixian
I always feel comfortable coming here!! Obviously the wait is long (not even THAT long btw) because it’s a DENTIST. Get over it! Dr. Krekian and the Dental assistant, Cat, were AMAZING and so sweet. :)
Jose Parada
Great to get same day appointment. The staff was pleasant and understanding.
Dave Noble
This people are so rude they have no manners and are so unprofessional they need to learn to treat patients because they have no training on customer service they are the worst. I was going trough the comments and who ever this person that appear to be the owner all he knows what to do is apologize but nothing gets better it actually gets worst every time its worst and worst i wish my sons braces treatment its done soon so i dont have to ever deal with this people the staff need training and education because so far they are the bad with dealing with patients they are the worst starting with Leticia the manager they are a joke and i actually had to give a star to post something but i dont give them none.
Nijah Nelms
I made my appointment a year in advance for 10:00am today. I arrived around 9:40am to sign in. I did not get seen until 11:05am. Luckily I did not have to go back to work today. I was seen so late plus customer service was not the best. Not the best experience.
Thank you so much for rating us, Romeo. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Thank you so much for rating us, Cristian. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Hugo A. Álvarez Jr.
The best place ever, everybody is friendly and excellent doctors, thanks (Betty)
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of North Hills
West Coast Dental of North Hills
K SAY
Service was good. It’s just the wait time was a bit long. If they can get the wait times to be faster I would’ve rated this place 5 stars forsure. Other than that; no complaints with the service.
Laura L. Franks
The dentist was the best one I had ever experienced as far as the work he did it was fast and I did not even feel his shots!
Thank you so much for rating us, Maryam. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Patty Guandique
Even though people are nice and polite. There’s always waiting around. I have been coming here for over a decade and even with an appointment, I’m never seen on time. I usually wait about half an hour to 45 minutes with an appointment. I’m looking for another dentist right now. I will not be going back to this office.
Robert K Richter
My experience was pleasant and stress free, paperwork and insurance went through and my cleaning with the hygenist, Ricky was pajnless and pleasant and thorough and as for the fron staff they were very helpful and there was no problem and were very accomodating to my schedule. Betty the receptionist was very delightful and funny! I would definitely reccomend
Lipon Chowdhury
They don't care about your time of appointment.I came with my son at 3:44pm and called him at 5:15. His appointment was at 4pm
Dama Chan
They are always so nice, specially the kids even if is full they do their best to attend you quickly.
alexis w
Both times I came in for a 6 month check up and was told at my morning appointment that I was unable to complete my check up with my basic cleaning due to staffing. This has happened twice and it seem as if you only get completely treatment and care when you are willing to pay extra out of pocket. I've never been to any other dentist where I'm scheduled for a check up but leave with out my teeth cleaned. This shows extreme black and quality of care and I am obviously disappointed once again that this office continues to show the same behavior. How is a morning patient unable to get their teeth cleaned due to availability that goes hand-in-hand with a 6-month checkup first thing Monday I will be reassigning my insurance to a better office that's actually cares about their patients and educated enough to schedule appointments appropriately
Trudy Beach
So over the top awesome 10 stars helpful kind knowledgeable special K was so down to earth and cared and this was just my first visit Chloe and I say thanks
Ms. Hiwa
This is a 5 star review for Betty at the front desk! She’s friendly, personable, and efficient. The total for 4 stars is because the only dentist we really liked was the lady.
Rlxn Vu
Just wanted to personally thank Dr. Anisakrekian and the rest of the staff for taking good care of me.
Gene Fountain
The overall experience here was ok. I was waiting for a while, at the beginning of the day, with an appointment at 9am. I was told I should get an expensive whitening treatment on my teeth, which was definitely unnecessary. I'm switching insurance soon, so probably won't be back.
Thank you for taking the time to share your thoughts about the office! We apologize that you had the impression we were trying to oversell you. Our doctors do their best to present you with all of the options so you can choose a customized treatment plan that works best for you. I will definitely pass your feedback along and invite you to please contact us directly at feedback@westcoastdental.com to privately address your concerns due to HIPPA regulations. Smiles, West Coast Dental of North Hills
West Coast Dental of North Hills
Kelvin Moore
Well if Her name was spelt correctly, it May have got 5 stars! Although the Dentist was either so busy He didn’t even answer Her When She said Hello, or his Mind was somewhere else, My Daughter Kassidi not Cassidi who is special needs was just told Wider as He poked around in a Frightened Young Girls mouth, Ryan and the X Ray Lady could teach Him a little about customer communication.
Michael Riedel
Great service and I was fitted for dentures and they work good and my smile is nice
Katie Galvez
Great friendly service! Place is nice, clean and local. I recommend it to anyone in the SFV
sonia rios
Evil!! ! bad!! Terrible, they make an appointment at one hour and they give you an hour later and in the end they spend you late and even more time waiting for them to attend to you inside. Hi again to wait for them to attend to you. Very bad experience and I don't recommend it. Better boy to look for another place????
Thank you so much for rating us, Rosario. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Alicia Pimentel
It was horrible!!!!...I was sent home without getting my treatment done due to an internal mistake, the lack of communication and professionalism is appalling. My sister and I got our bottom braces and before a week's time one bracket had fallen off each of us. I had witnessed other people complaining in the office over this same issue but I decided to give them the benefit of the doubt. A decision I deeply regret. We will be filing a complaint with the Better Business Bureau. Their customer service is horrible and the service they provide is of very poor quality. The manager Leticia had told me that she was going to handle all services herself for both my sister and I due to some issues we had already had but apparently she didn't. I would definitely NOT recommend to others instead I would advise to go go elsewhere and save some headaches. One positive thing, receptionist Betty is awesome, caring and understanding! Please note I was forced to give it 1star to be able to post this review!
Thank you for bringing this to our attention Alicia. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of North Hills
West Coast Dental of North Hills
Mariana
The ladies are very kind, but it’s to much of a wait time I had to wait for 2 hours. I don’t not recommend.
Hello Mariana and thank you for taking the time to bring this issue to our attention. On behalf of the office we would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, West Coast Dental of North Hills
West Coast Dental of North Hills
Julianna Amoroso
the attention I received from all the staff was excellent,your prices are great, I recommended your services to two of my co-workers.
Thank you so much for rating us, Micaela. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Bernardo Loza
Stephanie is great. She helped me and she was just beyond amazing. Loved it
Thank you so much for your kind words, Bernardo. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Blanca Enriquez
Very content with my daughters treatment! One mire child to go! Live all the staff never evwr had an issue! The orthodontist very caring and proffesional!
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, West Coast Dental of North Hills
West Coast Dental of North Hills
Caleen Madlangbayan
Worst place to bring your family. We were expecting them to process the authorization for my daughter because it is a requirement from school but it took us 3 weeks to find out that they didn’t submit anything to the insurance really worst cause I was calling them every single day. Poor customer service. They don’t know what they’re doing. Close your clinic!
Thank you for bringing this to our attention Caleen. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of North Hills
West Coast Dental of North Hills
Thank you so much for rating us, Keyjun. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Thank you so much for your kind words, Lorena. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Thank you so much for rating us, Victor. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Tina Cruz
Dr. Jonathan Shouhed, Orthodontist can not be any more AWESOME. My kid, my niece and I have been his patients for about 2 years. He and his team have provided excellent services; listened to our concerns, gave us options, we helpful in accommodating appointments and have always been professional yet easy to talk to. We live in Castaic but make the trip to West Coast Dental North Hills because we simply trust them. Thank you!!!!!
Thank you Tina for sharing your experience with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you and your family again! Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
A
You guys bother a lot with braces like stop I don't need them and you leave me in so much pain
Karina Garcia
I was a new patient had never been there and they made the whole process fast and saw me right away
Thank you so much for rating us, Rosemary. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
jackie vasio
I got my last wisdom tooth out here with the oral specialist, let me just say hands down best doctor?? He was done in 5 minutes Minimal pain The ladies in the front are so kind!
Dear Jackie, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Sincerely, West Coast Dental of North Hills
West Coast Dental of North Hills
Jadwiga Czachor
I don’t understand the point of an appointment when you being seen by a dentist two hours later. Over crowded with no place to sit. Very disappointed at this place.
Delia Mancias
We are very happy with the service from West Dental of North H. Very professional and friendly.
ARMANDO GARCIA
First time at West Coast Dental, The front office staff was prompt and professional .Dr. Krekian went over my x-ray exam and explain everything very thoroughly and gave me helpful tips on taking care of my teeth. She also was able to answer all my questions. The staff at west coast dental understood that I was limited on time (lunch break) so they were able to get me out very fast. I will definitely be referring my friends and family to West Coast dental. Armando...
Angie Kadejian
I got my wisdom teeth removed and the Doctor was so rough I felt like he was going to break my jaw. I could bearly open my mouth to even drink water. He kept yanking and yanking hard even after I said It was painful. The feont receptionist was awesome but the surgeon was no good. They don't even introduce them selves back there just walk in and go straight to business and even if you say you feel pain he keeps yanking as he's talking about something/someone to the person assisting him.
K Hernandez
The dentist that resolved my dental emergency was excellent. How do I know, because the other 2 I saw said we need to refer you to a specialist. Great experience.
Thank you so much for rating us, Kayla. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Gary Swan
They have a history of making you wait and wait. Then they would make an appointment with me , I come that day and they didn't have me on the books they rebooked me. I came back for that day only to learn that the dentist wasn't there and was out to lunch for an hour. I went for cleaning and the dental hygienist said I needed a deep cleaning. So I booked an appointment for a follow-up after the deep cleaning but they said they didn't have me on the books for that appointment that day they gave me another appointment I show up they said the hygienist wasn't in that day. They book me for an appointment with her and I come back and they don't have an appointment for me so they rebook me again only to find out that the hygienist is off that day I finally went back in today to get to second part of the deep cleaning done. I'm not going back they just waste my time. They even text me all these failed appointment dates and I'll show it to them and they go oh we're really sorry, nice people but can't seem to get it together.
Deyanira Caceres
I got my braces here, about 1year and 4 months ago, and I must admit that I had a very pleasant experience. My appointments were always quick and questions answered. I’m getting my braces off with a great smile!
We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile. Sincerely, West Coast Dental of North Hills
West Coast Dental of North Hills
Thank you so much for rating us, Ernest. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Gage
West Coast Dental of North Hills
Dear Alan, we're glad you had a great experience at our practice. And we always appreciate patients taking time out to write us a review.... see you soon. -West Coast Dental of North Hills
West Coast Dental of North Hills
Thank you so much for your rating, Ana. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Kylan Green
I found the right place. A caring, attentive dental staff. "The entire office". I needed an affordable crown for my back wisdom tooth. Medi-Cal wont cover a porcelain crown. After talking with Joy and Stephanie in the front office they told me about a program called Care Credit! I signed up in 5 minutes. Got approved for my Crown. I got fitted for my crown that day. problem solved! Thanks West Coast Dental
Thank you for taking the time to leave us such a beautiful review. While review websites place stars next to our business, you are our real star. Most people don't bother to leave reviews and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
W G
I had a pretty good experience at West Coast Dental. They were very fast and efficient, they did not try to upsell me either, and as I was paying cash, I was grateful for. The only reason I'm not giving 5 stars is because at one point I was made to feel bad because that the numbing agent hadn't taken effect to its desired result. I'm pretty sure the dentist did not believe me when I told him I could still feel a fair amount of pain, not pressure. After numbing me a second time and trying again, it was the same result, I still felt pain. I let the dentist know this but he acted as if I wasn't being truthful, he agreed to numb me a 3rd time and if that didnt work I would have to reschedule and go under anesthesia which I would have been fine with and paid for in cash. Once the 3rd numbing took effect I could barely feel a thing and said as much. Sometimes people have different reactions to numbing agents, it can take multiple numbings to get the desired effect, please don't make your customers feel bad over this, as I did. Other than that the procedure was quick and I'm very happy with the outcome, i would use them again.
Thank you for taking the time to leave us such a beautiful review. While review websites place stars next to our business, you are our real star. Most people don't bother to leave reviews and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Junior Solis
MONEY HUNGRY JERKS!!!! took my daughter in for a check up and she ended up with a few cavities. They ended up telling me she needed crowns and fillings and quotes us for $1600 even though she has insurance. We called to cancel our follow up appts and they offered a discount and brought our quote to 1200. We ended up going to another place and guess what? EVERYTHING is covered by the insurance. Nothing out of pocket AND SHE DIDNT EVEN NEED CROWNS. So they wanted to screw us for $1600 and give my daughter a treatment she didn't even need. Ridiculous!
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental Group of North Hills
West Coast Dental of North Hills
Dear Krisy, thank you for taking the time to provide your feedback with the Yelp community. We always love to learn more about experiences and how we can improve. We look forward to seeing you and your family again soon! Cheers! West Coast Dental of North Hills
West Coast Dental of North Hills
Thank you so much for your kind words, Jesus. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Thank you for taking the time to provide your feedback with the Yelp community. We always love to learn more about experiences and how we can improve. We look forward to seeing you and your family again soon!
West Coast Dental of North Hills
ana munguia
What can I say, this place is wonderful. Everyone there is friendly and attentive! I recently got started with braces, I had always been insecure about my smile and I’m so glad that they made me feel comfortable enough to get started!
Thank you so much for your kind words, Ana. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of North Hills
West Coast Dental of North Hills
Nasrin Khajeh
I’m really satisfied with everything. Edith( Receptionist) and Liz (Assistant) are awesome. Very helpfull and nice. Dr. J is the best and very knowledgeable. Thank you every one in West Coast Dental.
Dear Nasrin, we are incredibly grateful that you took the time out to leave us this review. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you that make our job wonderful. We look forward to treating you again!
West Coast Dental of North Hills
Lindsey Gartin
Just had my wisdom teeth removed on Saturday and my view of this place shifted in a way. I was supposed to get all 4 out in January, but somehow a paper wasn't submitted, so we had to reschedule/ wait until that was taken care of. They never contacted me after, until I contacted them. They told me that all the paperwork was there and I was good to go, and I asked them to double check. They ended up messing again but I just said screw it, let's get it over with, let's do just 3. My surgeon (don't even know his name, he didn't take the time to introduce himself), was very uncaring through the whole process and it made me feel so uncomfortable the whole time. He honestly made me feel kind of guilty that I was in discomfort, at one point he and the nurse pulled everything out of my mouth and asked me in a sort of annoyed tone "what's wrong, is everything okay?" ...when I called a couple days later I spoke to someone about me feeling I'll after the surgery, and she sounded like she could care less, and didn't even answer any of my questions or concerns. Not impressed with my care.
Dear Lindsey, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
West Coast Dental of North Hills
Hi Martin, thank you very much for taking the time to rate your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city! See you soon.
West Coast Dental of North Hills
Hi Evangelina, thank you very much for rating your experience. We are thrilled to read about your review in our office.
West Coast Dental of North Hills
Amber, thanks for taking the time to rate our dental office. We hope all is well!
West Coast Dental of North Hills
Dear Victoria, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
West Coast Dental of North Hills
Dear Diana, thank you very much for taking the time to rate your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city! See you soon.
West Coast Dental of North Hills
Txny
Polite staff members and doctors. Worth the wait, and excellent effort to help others.
Dear Schleep, thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission.
West Coast Dental of North Hills
sharis krekian
Dr. K is amazing and so professional. I am very satisfied with my visit to West Coast Dental of North Hills.
Hi Veronica, thank you so much for providing this wonderful rating! Our entire team greatly appreciates your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission.
West Coast Dental of North Hills
Govin Basra
Amazing place. Everyone was truly so kind to me and made me feel much better before my wisdome procedure. A+++++
Hi Govin, we are incredibly grateful that you took the time out to leave us this review. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you that make our job wonderful. We look forward to treating you again!
West Coast Dental of North Hills
Celine Bracamontes
I visit ortho every month and they're great at what they do. They explain everything and actually care about you and your teeth. They're very patient and ask if you're comfortable. I love coming to the dentist. The head ortho doctor really cares about his work and his patients. Karla is also very nice and funny.
Hi Kenia54, thank you very much for taking the time to rate your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city! See you soon.
West Coast Dental of North Hills
Hi Suzanna, thank you for taking the time to give us a rating!
West Coast Dental of North Hills
cary gifis
Sit in waiting room for to long. Had to make extra appointments last two times. Very high employee turnover. Spoke with new office manager and I think everything will be fine.
Dear Cary, thank you for letting us know about your experience. We really appreciate the feedback from our patients, as it allows us to continually improve and do better! We are very sorry for the time you spent waiting with us. It is our goal to get every patient back and seen as quickly as possible, but sometimes procedures run late and we are not able to.
West Coast Dental of North Hills
Hi Stephaine, thank you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city! See you soon.
West Coast Dental of North Hills
Hi Daisy, thank you very much for taking the time to rate your experience! Your review will help others when searching for a dentist in the city!
West Coast Dental of North Hills
Jose Rev
I had root canal job done and it was pretty professional. They did a good job. The customer service was average, nothing to complain about. The waiting did get long at times but nothing unbareble, lol. Overall Im happy with the experience.
Hi Jose, thank you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city! We look forward to seeing you soon.
West Coast Dental of North Hills
From LA
These guys are scammers! Customer service is horrible, wait time is hours even by appointments, they make you make multiple appointments for a simple dental care, the doctor sedate children unnecessarily - so they can make more money, and customer support on the phone is very disconnected from the actual dental offices. This guys should be reported to the state for fraud and medical malpractices.
Hi From LA, , we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our patients. We hope you will give us another opportunity.
West Coast Dental of North Hills
na ab
Shout out to staff of west coast dental in north hills especially KEN thanks so much for working with my son making his dental appointment a breeze.
Emma
(BE CAREFUL WITH THESE SNAKES ) This place is bad I can't stand west coast dental they will tell you anything to get your money. I had tartar build up on my teeth for years while I was going there and only now that I move to another dental office that it was completely remove during my cleaning. It's like every time I would see the dentist she always had bad news she couldn't find any cavities on top of my teeth so she would then start to say that the cavities were under my fillings. West coast dental need to be investigated for fraud. And some off the staff members have very nasty attitudes especially the manager. Where do they find these people?.. For some of these people on here giving these people great reviews are blind or they know they can't fool you into forking over your money or it could be fake reviews to trick people into going to them. Please don't let these money greedy dentists tell you anything without getting a second opinion first. They will tell you false things just to get your money (GREED) at it's purest form. They never tell you how to prevent tooth decay but their quick to drill a filling in you and bill you guess that's their way of keeping you coming back with more problems. My new dentist I had only for one month told me more on how to defeat cavities than what my so call dentist i had for 2 years did. There are no good dentists there period. Being dishonest will bring you nothing but shame oh and a fine. People should start recording their dental Visits to bust these Fraud practices...smh DON'T GO THERE
Gerardo Hernandez
It was my first time here and it wasn’t the best experience. The girl receptionist had a bit of an attitude, although she was attempting to be professional. I spent 3 hours here waiting and only about 10-15 minutes was spent with the dentist. I was also told that i'm going to need braces because my teeth are not straight. I laughed, because I've had braces a few years ago and have been faithful with my retainers. My teeth are perfectly straight! LIKE HOW!? I also noticed others before me go in and out. It could have been because they had better insurance, but that shouldn’t matter. I firmly believe that this place is just after your money. I don’t think I’ll be back. DON'T GO HERE!
Kary Rodriguez
The wait was loooooong! Appointment was at 10:00 am and they didn’t call my son until 12:00 pm and when you ask the staff how much longer it will be out of no where “Your son is the next one” so you won’t cancel.
Hi Karina, We appreciate your feedback. We apologize that you had to wait when you came into our office. It is absolutely not acceptable to wait for your booked appointment without being told what was going on. It is our policy to keep our patients informed about any wait times and give you the options.
West Coast Dental of North Hills
Sandra Cunningham
So I go to get an extraction my fistf appointment they give me a big list of what I can do to my teeth cost $3000.....so the lady comes in and says how do you want to start your payments.... I said I can't do that right now so she gets up abruptly and says we are finished here so I head to the front and ask for a copy of my medical paper she tells me No!!! Then I just stand there and she finally says sit down I'll make you a copy so I get a copy and then they have to make an appointment for my extraction so they give me an appointment for a month and a half later and then when I get there for my 10:00 oclo'cl appointment they have me sitting there until 11:00 not even calling me yet......what's the use of the appointment.....so unprofessional....rude....they just greedy for the money $$.....won't ever go back.
Melody Walker
This office has thoughtful, happy and professional staff all the way from check-in to making next appointment. I highly recommend West Coast Dental.
Gary Roberts
Professional, courteous and attentive personnel. I felt very comfortable with the staff. Clean treatment rooms and modern equipment. I recommend this place.
Samantha Acosta
I absolutely had a great experience, people there were super nice to me.
Lindsey Sanders
I feel completely scammed by this place. Said my daughter had 9 cavities and required $1600 worth of work that wasn’t covered by insurance (even though they did take my insurance). Went somewhere else for a second opinion. They told me she has 2 cavities which were 100% covered by insurance. I feel like West Coast Dental Just wanted to get money out of me. Very disappointed.
Bertha Saenz
I had an emergency and they gave me an appt was seen by a doctor quick. Thank you.
Hayk T.
Betty in the front desk was very helpful and informative. Dr. Sina was knowledgeable and gave me a lot of information. Getting my wisdom teeth out and braces! Anna made me smile while I was checking out.
Patrick Brennan
Gave 4 stars because the wait was long..However, the treatments I received from the techs and the docs was excellent..Patrick Brennan
Krista wichman
Everyone was very nice and they did a great job, explain everything very well and let you know your options,would highly reccomend!
Maria Luisa Tioseco
I am looking for another provider. Too overbooked...too busy. I was willing to wait for my turn but an hour after I arrived for my appointment at 10:30 I looked at the sign in sheet since people were coming and going and I saw people with 11:00 am and even 12:00 noon have been called and served. If I did not stand to complain I could have been there til the office closed?? What’s with this kind of treatment! I paid $400 for cleaning and services I could have gotten elsewhere for half the price and this is how they treat their patients? What a waste of time and trouble!!! 1 800 dentist you owe us for recommending this place! What a nightmare?
Susan Garcia
1. Appointments are always addressed at least 15-30 mins late than expected for all the times I’ve come. I even make sure I’m there at least 5 mins before my appointment time. 2. Dr Sina is a good dentist but his lady assistant (a middle-aged Latina) still needs better training - her manners are too fast, too abrupt; her hands are too heavy when she pushes the water suction that it hurts; and she often seems distracted in her own thoughts that she forgets what she needs to do (she needs to be more focused). In 2 separate occasions, she had to call me back to re-do or do something else on my tooth that Dr Sina had left for her to finish that she didn’t do effectively. :( Dr Sina, however, is a fine dentist - I’m glad he treats me, but I wish he wasn’t spread out too much. He seems soooo busy all the time & leaves the easier, more routine procedures to his inefficient assistant. She needs better training or she needs to be replaced by a more efficient one; she does not give your dental office a good impression.
Ursula Medrano
My sons appt was at 11:15am and he was just seen at 12:45 Pm only for X-rays. Now he was sent back to the waiting room again before he is seen by the doctor. This is crazy!
Deana Beltran
Everyone was very nice....made sure I was comfortable. Dentists are not the place I ever wanna be. They're very thorough and explain procedures well. Thank you...I'll be back ?
j k
This review is based on customer service because they haven't even had the chance to work on my teeth. I picked this dental office since the specialist was part of my health insurance plan. I went for a wisdom tooth extraction, they were suppose to send a pre-authorization to my health insurance. A month passed and I called my health insurance. My health insurance told me they haven't received a pre-authorization. I called back, the dental office replied they forgot and will send one immediately. Another month goes by and I get no reply. I call my health insurance and I am told that the specialist referred by the dental office is not part of my plan... I contacted the dental office to verify the mistake,front desk employee said they would give me a call back..no call back. I called the next day and no one was available to help. I waited 3 months for some b.s service.
Linda Venegas
Be careful. Went in for a check up and cleaning. Had x rays done. Dentist said I would get cleaning and I need about $1000 worth of work. I said I don't have the money I will be back another time. They said ok bye. I asked what about my cleaning. They told me the dentist will do it when I come back for treatment. In other words when I spend $1000 I can get my cleaning that is covered by insurance. I called the insurance and they called the office. The insurance was told that I did not get a cleaning because they were short staffed. What a lie. I was never told that. Plus why was I given an appointment for cleaning and check up if they could not do it to begin with.
Carolina Monterrosa
Very disappointed, I waited 1 hour to be told that the doctor is leaving. When I asked, my daughter has an appointment at 4 and it's 5, is she going to come in or not? And very easily after losing an hour, they tell you we can reschedule your appointment. What kind of service is that???
Devorah Cohen
Every year my experience at West Coast Dental has gotten better and better. I really love Dr K, she not only has magic hands and explains everything but is just a very nice person. I am very happy to have found such a gentle and effective dentist. The laser treatment for my gums really improved my gum health. Now I am really motivated to take care of my teeth. They are very reasonable and accommodating regarding payment as well. The support staff there are really professional and friendly, too.
Charm Love
First time visit and I must say the staff was awesome especially the receptionist. Overall positive energy
Luis Aguirre
Staff is very professional and attentive. Had a much better experience at this office than at the one in Van Nuys.
Cristian Ramirez
The friendliest staff I have met. Every time I go there, they always make a great experience for me.
Robin williamson
The entire staff was very pleasant! The front desk receptionist was outgoing and super sweet. The dentist was so nice and the assistant was very informative! I was a first time patient and would strongly recommend anyone to this office ?
Eiliana Aceves
First of all, WAIT TIME IS ATROCIOUS! My appt was at 9:30 and I didn't get called in until almost 11. Granted, I was there to see the oral surgeon (the general dentist seemed to be on time) .But I didn't even get to see the surgeon, just got given the consult/info by her assistant. Which was okay he was great, just if I wasn't actually going to see the actual surgeon, Idk why they had me wait so long. Anyway, other than the bad wait time, everything else was good. The clinic is nice and looks clean, & the staff is very nice!
Van Zan Frater
They are very friendly and professional, the wait time can be sometimes longer when there's a lot of children running around unsupervised. The doctors and assistances are good. We'll see, I still have to go back for more work.
Janette Sanchez
It has improved a lot i must say. No longer overcrowded, staff at the fron desk are finally doing their job and the back office has always been great. When i first started going there (that was almost 2 years ago) there was a different Dr for ortho i was iffy about her work. They have now changed the ortho Dr and i am very very pleased.
Mirna I.
West Coast Dental always makes me feel at home. The staff are fun to chat with and genuinely care about you. They provide great service make my ortho visits something to look forward to.
OdEsInS GiRl (TeRaFiRe)
Just recently started coming here and it's great. The only down side is the wait time, but when aren't you going to wait at the dentist. The staff is great. They work with you to try and get you credit so you can make payments on you're care, if you're insurance isn't accepted. They offer you water while you wait and if you would like to watch tv in you're room while you wait. Note the tv will play the movie that is playing in the lobby. In my opinion the dentist is to the point and staff is very well trained.
Claudia Hernandez
First time patient and i loved it very friendly environment everyone is super helpful and the wait was not too bad absolutely recommend it ..thinking of taking my daughter's too
Kenya
I had a great experience here, I felt no pain or pressure. The staff made me feel comfortable and listened when I said I need a lot of anesthesia to be completely numbed. It was quick and painless and I would recommend it. There is music on in the background to distract you from the procedure.
l m
The wait was kinda long but the staff and doctor are pretty right on and sweet. Thanks.
Craig Belinfante
Recommended. Helpful and appropriate. The wait time is about 15-20 minutes.
Mayra Rodriguez
My best advice if you're looking for an orthodontist is to RUN! Do your research. There are so many other great Dr's in the valley. These people are great at robbing your money. Took them 6 months to do an audit of a chart. They charged me for taking my sons braces off and for retainers when my son still has his full set of braces on, they even sent me to collections and after I pointed out the charges for services they haven't provided you would think they would issue a refund NOPE. Be prepare to wait long periods of time when you have an appointment here. They will only call you in at your scheduled time an accommodate you if it's your 1st visit. Once you sign that contract be prepare to wait. If you get sick and can't make it to your visit the next available won't be for 3-4 weeks down the line and they will still charge you for that missed month. Staff is rude. They all have a "that's not my job" mentality. Do yourself a favor walk away. Lots of orthodontist offer free consultations, look elsewhere.
Anneka Bunnag
Worst place, try to rob poor uneducated people for theIr money. They will tell you that your teeth need a deep cleaning and say your insurance doesn't cover it and will charge you $500 dollars and will say you need the treatment immediately in order for you to pay that day. Also, they tried to charge me another $560 for two fills and one crown, stating my insurance only covers 50% when asking the full price they purposely disregarded my question. When I went to another dentist I had full coverage and got both two fills and crown taken care of, makes me wonder if they even check my insurance to begin with. Also, before all this my file got misplaced and I had to wait and extra 2 hours from my appt . time. DO NOT GO HERE! THEY ONLY CARE ABOUT PROFIT!
Linda Valencia
The dr was really good with my son and also the lady that was helping him , not bad at all for my son to be 9 and let him self do the procedure,(cavities) .
Julie-Anne Blom
By far the best experience at a dental office ever. Im am the worst kind of sissy lala after experiecing trauma at another dentist many yeays ago and the anticipation normaly hurts the wworse but they mmad me feel ton less stress by validaring and walking me through the whole process. Will for sure be going back ffor any need.
Kandy Deleon
I knew I needed a lot of work done. I was nervous. With a waiting room crowded as much as they were I was pondering did I pick the right place. I couldn't have picked a better office! Might be the reason they were packed. They seem to have their staff down to perfection, I feel like as soon as I sat down I was being attended to after getting X-rays I was brought to a room shortly. The doctors explained to me what he thinks the game plan should be. I totally agreed. Only problem was I was not 100 percent covered by my dental insurance for all the work. I was then accompanied by one of the financial staff members, she was able to help me out with a wonderful payment plan. And just like that I was in the very next morning and I am so happy I am now waiting for my permanent crowns to come in but thats something you can't rush I am pretty sure . The Doctor, the assistant, the X-ray tech, and even the one who did all the work on my temp crown were all so amazing. I really like this office and I am definitely going to keep coming. Teeth are a sensitive subject I think and we are so embarrassed to go in but I didn't feel bad this office doesn't make you feel bad and I really enjoyed every moment here so far. The one thing I liked the most is how well they use their time they seemed to be well staffed and everyone works very well together I was left alone in my chair twice and that was only as the imprints were setting in my mouth. GREAT OFFICE.
Don Camp
The only reason why I'm rating this a 1 star is because you can't rate it a zero. Worst ever dentist office i have ever been to. Incredible unacceptable service. Even with an appointment expect to waste 4 hours of your day here. First time my wife and I were here with our then 20 month old son for a simple check-up (with an appointment), we waited in the lobby for over 2-1/2 hours before getting called to a room. The staff is poor at best. They confirmed insurance eligibility, not a week before, not the day before or even the morning of the appointment ... but after filling out forms we needed to fill out and return back to the staff! Now mind you, my wife had already given the staff our dental insurance info 2 weeks prior to our actual appointment date. Second visit, just yesterday on 09/13/2016. My wife took our 30 month old son and our 14 year old daughter again for a check-up and cleaning. Same long wait, incredibly called our dental insurance to verify eligibility while my wife and kids were waiting in the lobby again. After having to wait again over 2 hours to get called in, the idiot doing the teeth cleaning on my 14 y/o daughter, not only accepted a call on his cellphone but proceeded to have a 5 minute conversation while in the middle of the teeth cleaning! Incredibly stupid and unacceptable! Unfortunately my wife was not in the room since she had gone across the street to buy food for our son, since my 2 y/o son had grown tired of waiting in the lobby for over 2 hours. Needless to say we will not be coming back to this horrendous dental office and will file a formal complaint to the Los Angeles County Department of Public Health Oral Health Program and the Better Business Bureau®.
Natalie Hopes
This place is a joke !!!! 3 hour wait time with appointment .!! everyone rude ..!!!
Esmeralda Espinoza
If I could give it no stars I would... this place made me wait 2 hours after my appointment time... also before setting up appointment I asked to verify my insurance to make sure everything was covered and after my consultation I receive the news that it wasn't covered... so disappointed with the staff there...
Bob Beil
Professional, friendly, and did not attempt to sell me unnecessary goods & services (like my previous dental provider, Smile Care does).
Andy Castillo
Best dentist ever! (UYEN PHAM) really nimble and professional work would recommend time and time again!
Mrs.R Lopez
They were good on following up but considering I had a dental emergency that had me in a lot of pain and swelling which ended up requiring me to start on antibiotics and a follow up surgery...I expected a little more consideration maybe less waiting time at the lobby, but oh well overall my Dentist is very good and direct to the point.
Tabbz Jones
I had to make 3 separate visits in the last month for cleanings, vaneers, and cavitiy fillings. I never had to wait a long time, each staff member greeted me with respect and genuine cheerfulness. The doctor was very observant any time i felt pain she gave me more local anesthetics and never seemed rushed or frustrated. I appreciated the care I got.
Cece Miller
I came in to get my teeth clean waited for almost 2 hours and finally was called for X-ray then was put in a room where a lady examine my teeth. After 30 minutes a doctor came and told me that I needed implant and deep cleaning. And was told that implant is 4000 dollars and deep cleaning is 700 dollars . I told her I cannot wait since I have to pick up kids at school she made me another appt for the following day. I called and cancel my appt. today got a bill from a care credit me owe 700 dollars and no teeth cleaning done and wasted 4 hours there. Scam scam , I will be reporting them to bureau of dental association .
David Pascoe
Best thing I can think of is Assembly Line. Like cattle and it is like a trap for extra charges.
Tony Cervantes
I don't understand why they don't improve their customer wait time. The shortest amount of time I've waited during and appointment was 30 min and once they call you to go in, they make you wait another 30-40 min. They also try and get as much money as they can from you. I go in for a cleaning and they tell me that I need $1500 in maintenance. Don't go to this place!
D M
I had an appointment at 9am and wasnt even seen given xrays until 12. The staff was very rude and judgmental. Safe to say that was the first and last visit i had there. I changed dentists immediately.
Brad Mondel
This place sucks. I went in for an exam with x-rays and the dentist said I needed four crowns costing $3,000. He spent a maximum of two minutes with me and hardly checked my teeth before walking away. I went elsewhere and got a second opinion, they said I needed SEVEN cavities filled and only ONE crown. The fact that he missed SEVEN cavities on different teeth tells me that he had no idea what the fu*k he was doing. I can get my teeth repaired for half the cost at my new dentist.
Bugzy Solano
This place is HORRIBLE! Staff was RUDE, Including my "Dentist" he seemed to be in a rush, hardly talked to me, didnt give me a chance to ask any questions regarding my visit!! Trying to charge 2500 for a root canal, an extra $1,000 from last times price, i asked why the were charging more and i was being ignored..he literally got up and walked out pretending he didnt hear me! Smh Never again!
Robyn MARKOW
They wouldn't give me a prescription for antibiotics for a gum infection when I was out of town last month; they told me I had to see the dentist which was kind of geographically impossible considering that I was in Vegas @ the time. Anyway, I had to go to an Urgent Care & pay $90 out of pocket for a prescription.Of course I was v.upset ;I mean it wasn't asking for Vicodin! Also they are rather impersonal ( as well as over-priced; $1800 for a root canal; gimme a break! )I just had a root extracted & the oral surgeon did a competent job so no complaints there;just don't think I'll be going back ?
Dina Cuevas
The worst experience I had at a dental office ever. I had an appointment at 10am. I waited 2.5 hrs for a doctor to see me before I walked out. I had scheduled an appointment for a oral surgery and honestly, if they can't manage getting appointments right, I can't imagine having a surgery done by these people. The office was disorganized, cardboard boxes randomly laying around on floor and counters. I also saw a few patient dental chairs sitting in the general area of the office - no privacy and can't be sanitary at all. Either way, come here at your own risk.
DECK OF CARDS
The place is a total ripoff.. they just took my money and did not do nothing for me.. they keep on trying to sell me things.. I will never go there again.. you know you're in trouble when the dentist sounds like a Salesman and tries to sell you things!!!
Francis J. Lambert
I was having issues with my insurance plan and had to switch dentists. I was referred to this office and when I got here they told me that my insurance worked. What I had done was a filling replacement in one of my back molars. It was overdue! The dentist told me he’d get it fixed right away and got to it on the double just like he said. This is the most upbeat office I’ve ever been to. And that’s one of the two big reasons why I told my son this would be best option for my granddaughter. Whenever you’re feeling doubtful or worried they give you the little pep talk you need. The guys and girls working the front desk are so friendly too. They were dears when I arrived. Needless to say, I plan to continue coming here.
Contact
15350 Nordhoff St Ste A
North Hills, California 91343
818-672-8228
Hours
Mon - 9:00am – 6:00pm
Tue - 9:00am – 6:00pm
Wed - 9:00am – 6:00pm
Thur - 9:00am – 6:00pm
Fri - 8:00am – 5:00pm
Sat - 8:00am – 4:00pm
They called said construction so go to Magicland. WHAT A FRIGHT. Imagine to all my students who are vocal, articulate and taking leadership anyone does anything like this in democratic AMERICA, then showing up here and there asking if I'm going to SAY anything. WHAT A FREAK!! 6/11: They gave me the worst deep cleaning. First they made an appointment without telling me it's deep cleaning until I arrived. Then they got a huge syringe anaesthetic and proceeded without my agreement saying they got insurance approval and have to due to time. Then they switched out the dentist to someone completely inexperienced and unlicensed who squirted water all over my face and poked painful holes all over my mouth including the roof. It's 3 weeks now and I'm still suffering from extreme pain after anaesthetic wore off. I got peroxyl but it's still hurting immensely. I went to Ortho they said other side looks exactly the same hardly any cleaning. Jeez. I should report them. I quickly switched to another dental office. MediCal overhaul plz.