2862 Canyon Springs Pkwy Suite B Riverside, Moreno Valley, California, 92507
WCDCustomerService@westcoastdental.com
951-867-5000
West Coast Dental & Orthodontics of Moreno Valley: Where Personalized Dental Care Meets Advanced Expertise
Welcome to West Coast Dental & Orthodontics of Moreno Valley—your trusted neighborhood dental clinic committed to making every visit positive, comfortable, and truly personalized. From toddlers to seniors, we care for every smile with precision, compassion, and modern solutions—all under one roof.
Full-Service Dental Care for the Whole Family
We believe a healthy smile starts with a customized approach. That’s why our team offers a complete range of dental and orthodontic services to meet your needs at every stage of life:
Smile Protection That Starts Early
Our preventive care services include comprehensive exams, ultra-low-radiation digital X-rays, professional cleanings, fluoride treatments, and protective sealants to keep cavities away.
Cosmetic Enhancements That Feel Natural
Reveal your best smile with expertly crafted veneers, professional whitening, and tailored cosmetic treatments designed just for you.
Restorations That Look and Feel Real
Whether you need a single filling or a full-mouth transformation, we restore function and beauty with crowns, bridges, dentures, implants, and more—using materials that blend seamlessly with your smile.
Orthodontic Care Built Around You
We offer flexible alignment options like Invisalign®, Clarity Aligners, and traditional braces—ideal for teens, adults, or anyone ready for a straighter smile.
Fun, Gentle Dental Visits for Kids
Our pediatric specialists create a kid-friendly atmosphere that takes the fear out of dentistry—turning checkups into positive, confidence-building moments.
Advanced Surgical & Root Canal Procedures
From wisdom tooth removal to endodontic therapy, our highly trained team provides surgical solutions with a focus on comfort and care.
Emergency Relief Without the Wait
Toothache? Lost filling? We offer same-day emergency appointments and sedation options to keep you calm and pain-free.
Affordable Dentistry That Fits Your Life
We accept most major PPO and HMO dental plans, including Denti-Cal, and offer interest-free payment plans through CareCredit. No hidden fees, no hassle—just straightforward support from start to finish.
More Than a Dental Office—A Team That Truly Cares
At West Coast Dental of Moreno Valley, you’re not just a patient—you’re family. From your first visit to your final treatment, our mission is to make dental care simple, supportive, and something you actually look forward to.
Book Your Visit Today
Ready for a different kind of dental experience? Call now or book online with West Coast Dental & Orthodontics of Moreno Valley—where healthy smiles begin.
Anthony dose stuff
We apologize for your negative experience and any concerns you have about our services. Thank you for your feedback, and we are committed to improving our care and ensuring patient safety. - West Coast Dental
West Coast Dental of Moreno Valley
luiz Martinez
I really don’t understand how can a dental office can run with out any manager available to answer simple questions. Staff members were rude, sarcastic and beyond professional. They didn’t know what to stay when a question was asked. I don’t recommend this dental office at all. Please ask for payment bills if you have insurance.
Hi Luiz, We’re sorry to hear about your experience and apologize for any frustration caused by unavailable management and the way your questions were handled. Providing knowledgeable and respectful service is very important to us, and we regret that we fell short during your visit. Your feedback has been shared with our team so we can work on improving communication and support for our patients. Thank you for sharing your concerns. – West Coast Dental
West Coast Dental of Moreno Valley
Karla Lozano
The worst experience, i had my appointment at 10:30am and arrived at 10:20am but was called after 2 hour (12:33pm) to tell me my treatment was not going to get done! I should of learned from the first time they did this to me. I asked for copies of my billing records and they said they couldn't provide it until i spoke to the manager. I asked to speak to the manager and all 3 ladies from the front desk looked at each other and said the managers (Veronica or Grace) or person in charge don't come in on MONDAY'S walking away to lunch or the back. They are not professional, and it seems like they don't know what their doing. Once they see this review they will reply with their "We are committed to improving patient communication and ensuring accurate insurance information. If you would like to discuss further with someone regarding your experience, please call our customer service line at 833-451-1298. We look forward to hearing from you." There is a lot of better Dental offices near by Moreno Valley and Riverside people. Don't waist your time with this unprofessional ladies!!!
Hi Karla, We're very sorry to hear about your experience. Waiting that long and not being seen is incredibly frustrating, and we completely understand your disappointment. It’s also concerning to hear about the confusion around your billing request and how your questions were handled. That’s not the standard we aim for, and we sincerely apologize. Your feedback has been shared with our team so we can better address situations like this moving forward. We appreciate you bringing it to our attention and are committed to improving. We know we’ve let you down, and while it may not change your experience, we truly hope you find care that meets your expectations. -West Coast Dental
West Coast Dental of Moreno Valley
Stephanie Martinez
The staff were rude as hell and on top of that i arrived on time for the appointment and eneded up waiting 2 hours! Something seriously needs to be done.
Hi Stephanie, We’re sorry to hear about your recent experience. Waiting for that long, especially after arriving on time, is not acceptable and we understand how frustrating that must have been. We also regret that you felt the staff was rude, and that’s something we take very seriously. We’re looking into what happened during your visit and will be addressing it internally with the team. Your feedback is important and helps us improve the way we serve our patients. Thank you for bringing this to our attention. – West Coast Dental
West Coast Dental of Moreno Valley
Lizz Moran
These dentist don't care about anything but of course that old mighty dollar ..I went in with excruciating pain my tooth was throbbing ? I begged him to please pull it out there was no saving it .he wrote me a script of course it didnt help after 3 more days I couldn't take it I pulled it out myself .I went back so he could finish the job he turned me away he wouldn't help me .n yes I did have insurance could this be because I'm MEXICAN???? I want to add the ladies there are very nice it's the DENTIST !
Hi Lizz, Thank you for sharing your experience. We are very sorry to hear about the pain you endured and the difficulties you faced during your visits. Providing compassionate and effective care is our top priority, and we take your concerns seriously. We want to assure you that our team treats all patients with respect and fairness regardless of background. Your feedback will be reviewed to help us improve our services moving forward. Sincerely, West Coast Dental
West Coast Dental of Moreno Valley
Dear Jiaxin Gao, Thank you for your feedback. We regret to hear that your interaction with our front desk did not reflect the level of professionalism and courtesy we expect from our team. Please be assured that this matter is being taken seriously, and we are addressing it internally to ensure a higher standard of service for all guests moving forward. Sincerely, West Coast Dental
West Coast Dental of Moreno Valley
Ivan Neto
Had an appointment at a particular time, showed up early (but still very close to appointment time) to make sure we were attended on time. Had us waiting for an hour before telling us it'll be another 1.5 hours. ***Avoid this place at all costs.***
Thank you for bringing this to our attention. Ivan, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - West Coast Dental
West Coast Dental of Moreno Valley
Tania Mendoza
They always schedule me for a certain time and then have me waiting and waiting. And they pressure me to have more and more work done just to keep making money off me
Thank you for your feedback, Tania. We’re sorry to hear about the delays and any pressure you felt regarding additional services. We understand your frustration and apologize for not meeting your expectations. We only recommend treatments that are in the best interest of your health, and we’re addressing your concerns with our team to improve scheduling and communication. - West Coast Dental
West Coast Dental of Moreno Valley
Saeid Movahed
I had appointment for a checkup, they are fast and efficient, provided same day treatment, Doctors are knowledgeable and experienced, assistants are caring. I highly recommend west coast dental services.
Thank you for your kind words and recommendation! We're happy to hear that you had a fast and efficient experience with our knowledgeable doctors and caring assistants at West Coast Dental of Moreno Valley. We look forward to seeing you again! - West Coast Dental
West Coast Dental of Moreno Valley
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Moreno Valley
Urbano Juarez
The doctor was very nice very professional. The staff was excellent. I do recommend this place
Thank you for your kind words and recommendation! We're happy to hear that our doctor and staff provided you with a professional and excellent experience at West Coast Dental of Moreno Valley. We look forward to seeing you again!
West Coast Dental of Moreno Valley
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Moreno Valley
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Moreno Valley
Thank you for your kind words! We're happy to hear that you had a positive experience with our dentist at West Coast Dental of Moreno Valley. We look forward to seeing you again!
West Coast Dental of Moreno Valley
Belen Lam
Dentist who filled my cavities had no assistance water going all over, appt was at 8 left till 11:30
We apologize for the long appointment and the issues you experienced during your visit. Thank you for your feedback, and we are committed to improving our service and patient experience.
West Coast Dental of Moreno Valley
Ebony Hardimon
My cousin has been a loyal patient at this dentist office for years, but after today’s experience, she can no longer continue her visits here. She arrived on time for her appointment and ended up waiting for over two hours, while others who came in after her were seen first. This has happened multiple times, and it’s been extremely frustrating. While we don’t want to jump to conclusions, it’s hard not to notice a pattern where she feel overlooked as an African American women compared to others. It’s disappointing because she always trusted this office, but she can no longer ignore the treatment she has received. She will be seeking care elsewhere moving forward. Something needs to be done concerning this immediately i can only imagine how many other people of color are being treated the same exact way and this is not okay.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
West Coast Dental of Moreno Valley
Sade Arnold
I WISH I COULD SELECT ZERO STARS!!! DO NOT WASTE YOUR TIME AND MONEY ON THIS PLACE. THEY KEPT CALLING TO SCHEDULE MY ANNUAL APPOINTMENT MADE THE APPOINTMENT ON A SATURDAY GOT TO MY APPOINTMENT EARLY AND I WAS THE LAST PERSON TO BE SEEN AFTER PEOPLE CAME WAY AFTER ME! THEY SAID THEY WERE SHORT STAFFED BUT WHY ARE APPOINTMENTS SCHEDULED AFTER MINE IS BEING SEEN? TOOK AN HOUR TO GET AN XRAY AND DENTISTS AND STAFF WALKING AROUND SEEING PATIENTS WHO ARE WERE SCHEDULE AFTER MY APPOINTMENT TIME THEY ARE THE WORSE PLACE! PLEASE DO NOT WASTE YOUR TIME AND MONEY GO TO WHERE YOU ARE SUPPORTED. TIME AND TIME AGAIN EVEN WITH THE CHILDRENS SIDE THEY DO NOT CARE ABOUT THEIR PATIENTS!!!!
We apologize for the long wait and the frustration it caused during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience. If you have any questions or would like to speak with someone regarding your experience, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
West Coast Dental of Moreno Valley
Jim Kneepkens
My poor rating is not for the dentists. The problem is the office staff led by office manager Carla. I had a consultation with a dentist. The exam was about 5 minutes, but I was there two hours, most of that time waiting to meet with Carla. When I did meet with her, she quoted me prices quite a bit higher than my insurance plan indicates. I shared that with her about how my plan works and she said she would look into it and contact me later that day. That never happened. Two days later I called and the receptionist said Carla would call me after lunch. That never happened. In the following days I gave up on Carla since she is clearly too important to call customers back. I'm not sure how Carla became office manager with her poor customer service and lack of understanding of how insurance works. I contacted my insurance company who called the office and after being on hold for almost one hour, Carla finally took their call. Carla and my insurance discussed and agreed on pricing and I made an appointment for the following week. The day before my appointment Carla called and cancelled saying she needed to order parts. Three weeks later I called to follow-up and he receptionist said they were still waiting for the parts. A week later Carla called and said they won't take my insurance. I guess there was not enough profit for them even though they have an agreement with my insurance company to accept it. Two months wasted. Carla's poor customer service seems to reflect the culture of West Coast Dental. When Carla wouldn't return my calls I sent an email to West Coast Dental Customer Service and never received a response. I then sent an email to WCD President & CEO Dr. Payam Sohrab and his email was returned undeliverable due to his mailbox being full. Wow, the head of the company doesn't even read or respond to his emails. I then sent an email to Chief Operations Officer Luz Juarez and no response. I connected with Director of Operations Christine Ricalday on LinkedIn and when she accepted my connection I sent her a private message that I wanted to discuss an issue. She never responded. I noticed this office has several other poor reviews and the standard response is "We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have." I sent an email as suggested before this review to give them a chance to make it right. I never received a response.
Hello Jim, we apologize for the inconvenience caused by our office staff. We are committed to improving patient communication and ensuring accurate insurance information. If you would like to discuss further with someone regarding your experience, please call our customer service line at 833-451-1298. We look forward to hearing from you.
West Coast Dental of Moreno Valley
Christina Morales
The receptionist assisted me as soon as I stepped in. I got called to the back and Norma perform x-rays. She was so lovely and sweet. She looked after me pretty well. I had a lot of work to do, and Carolyn, the treatment coordinator, was really professional and gave me clear explanations of everything. I was able to begin dental work immediately after they helped me set up a payment plan.The Doctors did a great job and he also walk me through each stage. In addition to being courteous and respectful, the staff provided me with outstanding service. What a fantastic staff West Coast Dental in Moreno has!
Thank you for your kind words, Christina! We're thrilled to hear about your positive experience with our team at West Coast Dental of Moreno Valley and that you received outstanding service from our team. We look forward to seeing you again!
West Coast Dental of Moreno Valley
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Moreno Valley
Michael Johnson
Horrible experience the staff should be retrained in customer service. The “system” should be upgraded to make sure the questionnaire does not need to be done 5 times before your first visit. The fact that they feel they can call you after you decided to leave and tell you to take your business elsewhere after you tell them the waste of time and system is bullshit is crazy.
We apologize for the frustrating experience and the issues with our system and customer service. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Moreno Valley
D P
Dentist was informative. The gave me a plan to fix my teeth. Nice staff and clean facility.
Thank you for your kind words! We're pleased to hear that our dentist provided you with a clear plan and that you had a positive experience with our staff and clean facility at West Coast Dental. We look forward to seeing you again.
West Coast Dental of Moreno Valley
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Moreno Valley
Marilou McGregor
I recently went to West Coast Dental of Moreno Valley for my second dental visit, scheduled at 10 AM, and my experience was frustrating and disappointing. After waiting for 30 minutes, I approached the front desk to inquire about the delay. I was told only two rooms were available and to just wait. Another 30 minutes passed with no update, and by 11 AM, I was informed I’d be called when it was my turn. There was a clear lack of respect for my time. I had reserved this time specifically for my appointment and, like anyone else, cannot be expected to sit waiting for 1.5 hours doing nothing. I mentioned that I needed to pick up my daughter by 12 PM and asked if they could give me an estimate, but the front desk, which was quite rude, simply told me to keep waiting. I eventually left at 11:20 AM, feeling disregarded and frustrated. Ten minutes after I left, they called to say they were ready for me, which was just the final straw. West Coast Dental should have the courtesy to inform patients in advance if there are significant delays, allowing us the choice to either wait or adjust our appointments. Patients’ time deserves as much respect as the appointment itself, and I hope the clinic makes improvements in communication, promptness, and basic courtesy moving forward.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional and that your wait time was longer than anticipated. We are actively working on methods to improve communication with our patients to minimize these occurrences. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.
West Coast Dental of Moreno Valley
Shelikestoeat Food
I can’t lie I was skeptical with all the negative review’s but everyone’s experience isn’t the same. I had a great experience and today made my SECOND visit. Yes the first time the wait was a bit long but it’s honestly no different than seeing your pcp sometimes they often run behind too , thanks to Dr. Aldabbi and his team along with Vanessa who made my experience pleasant. This is coming from someone who is scared of the dentist it’s a fear of mine to go but I’ll wait just to see Dr. Aldabbi. Don’t let the reviews of others defer you I’ll wait for quality care any day ! Oh and the kids dentist next door was an amazing experience for my toddler.
Thank you for sharing your experience! We're delighted to hear that Dr. Aldabbi, Vanessa, and our team made your visits pleasant and that your toddler had a great experience next door. We look forward to providing you with quality care again soon!
West Coast Dental of Moreno Valley
Brisa Macías
I finished my braces treatment & the follow ups for retainers have been horrible. I wait more in the waiting room than what he takes to check my teeth. I recently went & it was so full they had me on the kids side & he took 2 minutes to check my teeth, tightened my retainer & sent me home. I got home and my retainers are hurting my gum to the point it’s making them bleed. I can’t even wear them & they went to give me an appointment until Dec. My gaps are opening because I can’t wear the retainer, there goes my damn time and money spent. All they care about is the money.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.
West Coast Dental of Moreno Valley
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
West Coast Dental of Moreno Valley
Ana marleny Esteban
It is highly recommended, everyone is very friendly, they treat you with respect.
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Moreno Valley
Estevan Espinosa
Terrible service, today I had an appointment at 10:00 AM. I arrived on time, but 2 hours passed and I was not attended to, I went to complain about the waiting time and yet they told me to wait 15 more minutes to have my teeth evaluated. Given this answer I decided to leave the place. It is disrespectful to make a new client wait 2 hours or more to be evaluated. As the saying goes "things happen for a reason" this is not the place.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional and that your wait time was longer than anticipated. We are actively working on methods to improve communication with our patients to minimize these occurrences. We would value the opportunity to hear more details regarding this matter. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. Thank you.
West Coast Dental of Moreno Valley
Steph M
Don’t waste your time coming here. They’re is always some issue with them every time I come here . Besides that they take over 1 hour from your appointment time to just sit you on the chair . You can add additional 15-30 min for the doctor to see you . Don’t waste your time just find another dentist.
We apologize for the long wait times and the repeated issues you've experienced. Thank you for your feedback, and we are committed to improving our scheduling and patient experience.
West Coast Dental of Moreno Valley
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Moreno Valley
Daniel Garcia
They make you wait 4 hours and in the end they don't attend to you. I do not recommend this clinic.
Hi Daniel, we're truly sorry to hear about your experience and the frustration it caused. We appreciate your feedback and encourage you to reach out to us at info@westcoastdental.com with your contact information so we can address your concerns directly and improve our services. Thank you for bringing this to our attention.
West Coast Dental of Moreno Valley
We apologize for any inconvenience you may have experienced. Please contact our office directly so we can address your concerns.
West Coast Dental of Moreno Valley
Olive Delgado
I’ve literally came here for over a year now and each and every single time with an appointment you’ll wait an hour after you arrive to get seen we were the only ones sitting in the waiting room !
We apologize for the long wait times you've experienced despite having an appointment. Thank you for your feedback, and we are committed to improving our scheduling and patient experience.
West Coast Dental of Moreno Valley
Reggie Buskey
This place does have the best pricing when it comes to braces but they are horrible at time management. they will keep bugging you to confirm your appointment and take you in late, this it the 5th time already where I had an appointment at 2 and they take me at 2:30 mind you I arrive at 1:44 so what’s the whole point of my appointment?
We apologize for the repeated delays and time management issues you've experienced. Thank you for your feedback, and we are committed to improving our scheduling and patient experience.
West Coast Dental of Moreno Valley
Grace Munoz
I’m so glad I’m a new patient at West Coast Dental! The receptionist is kind and patient! Dr Hashem took the time to explain The Plan! Devona and Maryann get 2 thumbs up! Norma helped me with understanding the process and paperwork! This West Coast Dental is a distance from my home and worth the drive!! Thank you kindly Dr Hashem and staff
Thank you for taking the time to share your positive experience with us! We're delighted to hear our team made your visit worthwhile, and we look forward to providing you with excellent care in the future.
West Coast Dental of Moreno Valley
Latoya Ruth
I am typically scared to go to the dentist due to having a bad experience. My recent visit to West Coast Dental was amazing. All of the staff that I’ve encountered showed so much kindness, respect, and was very caring. From the front office staff Sally, the Dental Assistant Norma, the treatment coordinator Carolyn, and Dr. Hashem. It was a couple of other staff members that I’ve encountered but unfortunately I don’t recall their names. I’ll definitely return for all my dental needs and recommend them to everyone. Thanks again for everything!!
Thank you for your kind words and recommendation! We're happy to hear that Sally, Norma, Carolyn, and Dr. Hashem, along with our team, provided you with a caring and respectful experience at West Coast Dental of Moreno Valley. We look forward to seeing you again for all your dental needs!
West Coast Dental of Moreno Valley
We are sorry that you had a negative experience at our clinic. Thank you for your feedback, and we are committed to improving our service.
West Coast Dental of Moreno Valley
Farahnaz Sadat
They are the biggest scam and they don’t follow HPPA rules. If you don’t want to receive surprise bills and want to keep your Personal Health Information safe, please don’t go to this place. They will take whatever money they can get from your insurance plus they will tell you that you need to pay for some work that insurance will not cover PLUS a month later you will keep receiving extra bills as a surprise. On top of that all your important information will be distributed. A few months ago my husband and I went there because I had toothache and that they were the nearest dentist to us that were open on Saturdays. At the beginning they had issues with scheduling. They schedule us and we made that day available for them just to get a call that they are sorry because an employee didn’t understand and scheduled us in a slot which was not for new patients. They don’t care if you have pain or you took that day off they will call you the last minute. Even with this red flag we still did reschedule and went there. They asked us to use our phone to fill the registration forms that they sent. I did fill the forms but at the end it asked me to confirm if all my information is correct or not. When I reviewed the forms, I saw that it listed my last address of seven years ago and the email of my ex ( whom I have a restraining order against). I asked the front desk clerk that why this outdated information was being auto filled no matter how many times I modified and edited my current information. She said MAYBE I came to West Coast Dental in the past. I told her that I did not want to confirm because the information was incorrect.I kept filling the forms with correct and updated information but at the end it was showing the address and email address that I even didn’t enter. She said it’s ok SHE WILL FIX IT AFTER I CONFIRM because I was already taking too long trying to fill the forms with my correct information. They did the new patient exam and said that somebody will come from their billing department and explain everything regarding the insurance and billing. She explained that our insurance will pay this much amount every year for our services but the service we needed was going a bit higher than the allowance. So we agreed and paid the extra. We were happy that they are doing a fantastic job finding all the cavities that no other dentist ever found before; that is why it’s more expensive here than the other places we went?♀️ aside from the fillings, they said I needed two crowns. During the one week period while I was wearing the temporary crowns waiting for the permanent ones, I experienced a lot of pain. When I went there, even though I said I still have pain and I THOUGHT I needed a root canal, they sealed the crown without doing a root canal. A few days later I still had pain and went back as an emergency. The doctor I saw that day is the most honest doctor there. He said every doctor will do their own diagnosis and that he also suggested a root canal. But now we didn’t have any amount left in our insurance for the year so I should pay out of pocket. So I didn’t get another crown there. Although WE PAID THE EXTRA AMOUNT ALREADY, yesterday my husband received an email saying that he still owes money to them for his separate dental work. He called them and the first person we talked to said that it was a mistake at their end because when they got authorization for silver filing but we got a composite filing. Right after my husband said , “so because you made a mistake why should we pay?” She transferred us to another staff member. Aside from being passive aggressive She said that “ there was no mistake on our end whatever amount they showed at the beginning was an estimation” But why did nobody explained that way to us at the beginning that everything is an estimation? And now because everything was an estimation, we will keep receiving surprise bills? Also because they didn’t update my information, they sent A SEPARATE BILL FOR ME TO MY EX WHOM I HAVE A RESTRAINING ORDER AGAINST WITH MY ALL IMPORTANT INFORMATION.
We apologize for the distressing experience and the issues with billing and personal information. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Moreno Valley
Catherine Harrison
Worst dentist in Moreno Valley they just want to upsell you services than actually help you. I came in with really bad tooth pain and the lady just wanted to sell me a bone graft instead of pull my tooth. After explaining I can’t afford the bone graft I begged for antibiotics and she said she couldn’t give me any because it’s not gonna do anything and the doctor won’t prescribe it. First of all before any procedure you’re supposed to take antibiotics to clear the infection. I had to walk out and go to my urgent care to get my antibiotics and pain medicine. The lady’s in front don’t know how to do their job either. Every time I come it’s like a 2 hour wait and they treat me like crap unless I buy something. Do not recommend and will be reporting them . By them denying me proper care I could’ve gotten a worse infection and ended up in the hospital.
We apologize for the distressing experience and the issues you faced with your treatment and wait times. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Moreno Valley
We apologize for your negative experience at our office. Thank you for your feedback, and we are committed to improving our service.
West Coast Dental of Moreno Valley
A B
Loved the staff, Carla, Sandra, Tasha, Leslie and Dr. Hashem are amazing! I would also like to Thank Patty for her impecable cleaning on my teeth!
Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you had a positive experience at our office. We strive to provide excellent care and a comfortable environment for all our patients, and we're glad that we were able to meet your expectations. Thank you for choosing us as your dental provider, and we look forward to seeing you at your next visit.
West Coast Dental of Moreno Valley
Yesenia Garcia
My worst experience, they gave me an appointment at 2:30 and I arrived on time but they saw me after 2 hours. They do x-rays on me and the doctor looks at me almost after 3 hours of sitting there. When I leave I ask for my diagnosis because I was referred by another doctor. And the receptionist told me that they don't have a diagnosis and that they don't know when they will have it and that my dentist had to contact them, how is that possible? I came back next week to ask and they told me that they couldn't give me a diagnosis because of the type of contract, but I was waiting to talk to the manager. The manager (Karla) never came out but was yelling from her office to the receptionist. They are not professionals. and it seems like they don't know what they're doing.would never recommend this place,I should of read all the bad reviews before ?
We apologize for the long wait times and the issues with your diagnosis and communication. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Moreno Valley
Georgia Campbell
Patty is a Godsend. I wish She was around when I first brushed my teeth.She is an old soul who teaches the proper way to brush, floss and clean your tongue. From her teaching today, I will from today on respect and preserve my oral health.
Thank you for your kind words! We're happy to hear that Patty's guidance has inspired you to prioritize your oral health at West Coast Dental of Moreno Valley. We look forward to seeing you again!
West Coast Dental of Moreno Valley
Dajahne Jackson
Don’t go here they waist your time . They tell you one thing then They make up their own rules. I spoke to the office and corporate and they were saying different things.
We apologize for the confusion and inconvenience you experienced with our communication. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Moreno Valley
Erica Castro
Outstanding services! The staff is friendly and professional. They made my daughter feel comfortable. Doc Hashan is the best! I truly recommend this dentist office to everyone.
Thank you for your kind words about our office. Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a wonderful experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can't wait to see you again soon.
West Coast Dental of Moreno Valley
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
Karon Palmer-Ross
I had the worst experience ever with the office manager Carla. I called to try and get some assistance regarding a billing issue. After explaining to Carla that WestCoast Dental was billing under the incorrect claim number for the past 7 months, Carla said she would send an email to the billing department and should have the issue resolved in about a week, I explained I had been speaking with the billing department and was told the same thing several times, Carla stated that this was the first time she had spoken with me. I tried to explain that I didn't say I spoke with her I said I spoke with the billing department I couldn't another word in because she kept talking over me. I've decided its best that I take my business elsewhere.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email info@westcoastdental.com with your full name and contact information, so we can send your information to our corporate management team so that we may contact you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
West Coast Dental of Moreno Valley
Hussam AbuHilal
Karina the office manager must be the worst person Ive ever heard talk to customers. This lady is rude and disrespectful. These people have zero consideration for people’s times and appointments. I’ve been called in 4 times consecutively to come in for treatment and i cancel plans and take days off work to see the dentist and they send me home with no treatments and every time it’s something to do with insurance or authorization. Why call me in and confirm with me when you don’t have any approvals why waste people’s time? This time they had the audacity to call me and say can you come earlier at 1pm because if you come at 3pm (the original appointment) you won’t get treatment, knowing I’m having pain and discomfort. I can’t take the 1pm appointment because i don’t get off till 2pm…. Do not go here they are simply trash at respecting peoples time and that could change if that disrespectful lady “karina” is not managing that office. Every time i would try to explain to her my concerns she would cut me off and start talking over me and saying “can you give me a second to explain” without listening to any of my concerns. Save yourself the disrespect and find a different dentist or a different branch.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information so our corporate management team can reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of Moreno Valley
Elizabeth Anderson
Horrible horrible scheduling staff in ortho! I asked last time if I can go to another facility because I showed up and they told me my appt was rescheduled for a month out; nobody had contacted me to tell me they rescheduled it and then I had to wait an entire extra month for the ortho since apparently he’s only there one day out of an entire month, had to go back and have them tightened on my birthday. Same thing happened this month as well, they called but just a day before and were about to reschedule me on another day ortho wasn’t there. I’m now once again waiting an entire extra month to have them tightened now and waiting for regular checkup and cleaning since I have to have all that done when the wires off. This rescheduling issue has caused my braces to have to stay on longer. They also won’t allow a parent in the room for children receiving fillings, luckily we immediately went to a new dentist who do allow you in the room to hold your scared child’s hand and found out he didn’t even have a cavity but an enamel defect that didn’t need work done.
We deeply apologize for the experience you had in our office. We passed your review along to our office manager, and we would love to contact you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Moreno Valley
Trenay Smith
This place is very unorganized and all over the place. They don’t know what they’re doing, every one appears to be so confused & lost. I’ve never in my life seen anything like it for a dental office. If you care about yourself go somewhere else. I pray they don’t end up accidentally killing someone with how confused and lost they are.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of Moreno Valley
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.
West Coast Dental of Moreno Valley
Lorena Ponce-Casarez
I just wanted to rage about how amazing this dentist is!! I had phoned in and had the opportunity of being helped by Caroline, she was truly such a pleasure of speaking with. She had great phone etiquette, and was so helpful and showed empathy as I explained my reason of calling in. She was able to get me seen that day, and my experience in person was even greater! Maryann the RDA that attended me was so helpful from start to finish and so communicative, always checking in to make sure I was doing well, made me feel so welcomed and safe. Also, the office manager (didn't get her name, unfortunately) but, she came to speak with me regarding what was covered by my insurance and all things regarding finances, but she was so informative and so very helpful with providing me answers for my care. Lastly, Dentist A. was absolutely the best dentist I have ever been seen by in my whole life! She offered top care and was so warm with every suggestion for my dental care. She truly is for her patients, and I felt so good being under her care. Ty to West Coast Dental of Moreno Valley! You guys are an amazing team all around! Keep up the amazing work!
Hi Lorena, we are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
We apologize for the frustration you've experienced. Thank you for your feedback, and we are committed to improving our service and patient experience. - West Coast Dental
West Coast Dental of Moreno Valley
Keepitsecret Keepitsafe
Don't go here. They overbook every appointment so you'll wait for hours. They also overcharged me $400 and will not pay me back despite promising that "it'll be 5-10 business days". The office is an absolute mess.
Jesus Rosales
very courteous people, were very nice to my son and I. their office is super clean as soon as the assistant was done taking pictures and x-rays of my teeth, immediately she starting cleaning everything and I'm not just talking about a quick wipe down, she thoroughly cleaned everything around my perimeter, even the stuff we did not use. Great job to everyone in that office.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
Christiana
I used to love this office but I no longer do after experiencing a bad visit. I was at the office for three hours for deep cleaning and fillings. I was not properly numbed up all the way. The drill hit the inside of my cheek area and I was tasting nothing but blood. I've never been in pain before while having fillings done. I was told I would see my doctor this visit but that was a lie. I was told Dr. Mariam was a great dentist. I ended up with this dentist that made the visit uncomfortable and now they are trying to force me to stay with her. This type of customer Service makes you want to leave and never come back!!!.
Elizabeth N
I would give this place no stars if I could!! Very unprofessional took my daughter to Magicland next door for pain and was told by the dentist that she would not be able to accommodate due to my daughter having adult work done but she will see if they are able to take me in next door for same day waited about 1 hour and just made an appointment for the following day 10am I get to West Coast Dental and waited about 1 hour and a half, she took my info and insurance info only to be told my insurance was not going to cover another tooth cleaning and check up and she would referred us to a different place I explained to this girl that my daughter didn’t receive any treatment or cleaning mind you the office that connects sits the same area to next door for kids I told her this and she said sorry I’ll get you a referral to a specialist without the doctor checking my daughter! Also wasting 2 hours just to tell me this, it was 12 by then after I took another day off work and my daughter a school day. Didn’t get checked by the doctor my daughter in pain but was referred to a specialist??? Without the doctor seeing my daughter is crazy! Stay away they play with your time and what kind of doctors just send you out to specialists without checking I guess they are that good they didn’t treat my daughter or even took the time to see her but they know is best to send her with a specialist she’s 15 by the way.?
Raising Jonah
Don’t go here !!! They will set up an appointment and when you get there for your appointment, they will tell you to come back another day or cancel the day before.
Uriel Holly
Worst place. Receptionist eating not doing theire job, make you wait long times say they are “low staffed” and you have to sign that you pay for what your insurance does not cover.terrible terrible place
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Moreno Valley
Wilfredo Paredes
Very bad service, they offered me teeth protectors, their price is very high, it took them 6 weeks to give them to me, poor quality of material, they lasted less than 3 months and when I ask for a replacement they tell me no, it's been a long time and I have to pay more money, when before they offer you a one year warranty, they are very liars... I would never recommend them. I took my children out of there because they canceled their appointment twice in a row.
Krystal Allenmays
Dr.H and Sandra assisted my grandpa very quickly and he was satisfied.
Hello, we’re glad you had a great experience at our practice and that we were able to provide exceptional dental care for your grandpa. Thank you for choosing West Coast Dental your dental provider, and we wish you all continued dental health!
West Coast Dental of Moreno Valley
Diesel Power Parts
Sandra was really friendly and knowledgeable explained treatment options! Thank you West Coast Dental!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
Parker Richard
Recently moved to Moreno Valley, CA from Lafayette, LA and got approved for medi-cal very quickly after moving out here, I was able to come in same day and then had my teeth lulled few days later and proccess was absolutely painless and they pulled three of my four teeth just today everyone is well educated and has a lovely staff this will be my new main go to dentist for all my teeth needs ?
Hey Parker. We thank you for sharing your positive experience with our dental office. We're glad to hear that you were able to receive prompt dental care. It's great to know that the tooth extraction process was painless for you. Our knowledgeable staff takes pride in providing excellent service. We appreciate your trust and look forward to being your go-to dentist for all your future dental needs. We wish you continued dental health.
West Coast Dental of Moreno Valley
Ava Sacay
Experience was great for my kids. My daughter was treated by Dr. Hashem. Dr. Hashem was very kind and delicate. Ms. Sandra was so helpful and patient in explaining what my daughter needs.
Hi Ava, we're delighted to hear that your kids had a great experience with us! We're glad that your daughter felt comfortable with our staff. Ms. We strive to ensure that you have a clear understanding of your child’s dental needs. Thank you for your kind words, and we look forward to continuing to provide excellent care for your family. We wish you all continued dental health!
West Coast Dental of Moreno Valley
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
Kelly Harris
I just wanna say thank you for taking your time with me Dr. Yao and Yvonne… i didn’t feel anything, they made me feel really comfortable.. thank you Sandra for a the information and breaking everything down for me.. they are all a really great team???
We sincerely appreciate your kind words and feedback regarding your experience at West Coast Dental. It brings us joy to hear that you felt comfortable during your visit and that the team provided you with the necessary information in a clear and helpful manner. We strive to create a welcoming and professional environment for all our patients, and your positive review reaffirms our commitment to delivering excellent care. Thank you for choosing us, and we look forward to serving you in the future. We wish you continued dental health!
West Coast Dental of Moreno Valley
Thank you Dale for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Moreno Valley to fulfill your dental needs. We wish you continued dental health and happiness.
West Coast Dental of Moreno Valley
Belen Dominguez
First visit took 2 hours for just X-rays Second visit 3 hours to get 2 small cavities filled. Every one is super friendly though.
Hi, Belen. We are glad to hear that our staff was friendly, but we are sorry to hear you felt your time in our office was extensive. We are actively developing ways to improve patient experience and we appreciate you for sharing your experience. If you need additional help or have any questions, we urge you to send us an email at info@westcostdental.com.
West Coast Dental of Moreno Valley
Blanca Resendiz
If you only have emergency medical don’t show up in this place because they kicked you out , I been having pain in my wisdom tooth for over a week and just because I don’t have the money to pay for and extra work they want to do they reschedule me for two more weeks,when I called to make an appointment I tell them that I only have the emergency medical and they said it was fine that that cover and X-ray and one extraction.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of Moreno Valley
Desiree Halton
10/10 Staff is friendly and inviting!! Great for kids who may be nervous. Get your grill check there ?
Thank you for your review! We understand how scary the dentist can be, especially for children! Our goal is to help our young patients feel as safe and comfortable as possible while under our care. We are so happy we were able to help get your kids on board with maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon :)
West Coast Dental of Moreno Valley
Thank you so much for your kind words about our staff! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of Moreno Valley
Chris work
I have always been hesitant to visit the dentist, but today I visited west coast dental and the staff was friendly from the waiting room to the dental assistants, making me smile and feel comfortable, when I met my dentist he was very friendly and compassionate, kept checking on me while I was waiting and during the procedure, definitely found my dental establishment, definitely recommended!!
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon, Chris!
West Coast Dental of Moreno Valley
Thank you for sharing your feedback, Allen! We appreciate it!
West Coast Dental of Moreno Valley
Guy Vannoy
This place is wonderful. From the moment u walk in, till u leave smiles and conversation, receptionists always make u feel comfortable
We are so happy to hear that you had a comfortable experience with us, and we were able to make you smile! We hope to continue to provide you with exceptional care for all of your future appointments with us, Guy!
West Coast Dental of Moreno Valley
Yeranui Tutundzhyan
My experience at West Cast Dental Moreno Valley was something worth boasting about. As soon as I walking in through the front doors I was greeted by warm and caring smiles at the front desk. Dr. Modarres and his team of assistants took care of my cavities painlessly and swiftly. Dr. Modarres’s completely painless injections had my mouth numb in a few minutes. His light touch along with his expert techniques had me beyond pleased. Professional, Caring, Comforting is how I would describe my experience at West Coast Dentistry. The prices they charge are beyond reasonable, if you have no dental insurance. I know non of us are a fan of having dental work done, but at least if we have to I sure am glad I came to West Coast.?
Thank you so much for taking the time to leave a review of your recent visit to West Coast Dental Moreno Valley. We are thrilled to hear that you had a great experience and that you were happy with the level of care provided by our doctor and their team of assistants. We want to ensure that our patients receive the highest level of care in a comfortable and welcoming environment. It's wonderful to hear that our team was able to make your experience a positive one, from the warm and caring welcome you received at the front desk to the professional and comforting care provided by the staff. We understand that dental work is not always a pleasant experience, but we strive to make it as painless and comfortable as possible. Thank you again for choosing West Coast Dental of Moreno Valley for your dental needs. We look forward to seeing you again soon and providing you with the same level of care and service that you have come to expect from us.
West Coast Dental of Moreno Valley
Ailin Alonso
First time coming to west coast dental the girls at the front desk were really nice they have great customer service. Dr. Modarres is very professional I was really happy with the services I will refer my family and friends. Thank you Dr.Modarres and his team.
Thank you for taking the time to leave a review and for choosing West Coast Dental for your dental needs. We are delighted to hear that you had a positive experience during your first visit to our office. We appreciate you recognizing our front desk team for their exceptional customer service. They work hard to create a welcoming and friendly environment for all of our patients. We are glad to hear that you were satisfied with the services provided. We are dedicated to providing professional and quality care to all of our patients. We are honored that you would refer your family and friends to our practice. We promise to provide them with the same level of excellent service and care that you received. Thank you again for choosing West Coast Dental and for sharing your positive experience with others.
West Coast Dental of Moreno Valley
Hi Janet! We appreciate you taking the time to let us know how we did. Thank you for choosing West Coast Dental of Moreno Valley to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Moreno Valley
Thank you for your positive feedback! We appreciate you for taking the time to share your review!
West Coast Dental of Moreno Valley
Elizabeth Dominguez
I like this dentist..I was seen by Dr.yao she was so nice and careful
Thank you for putting your trust in our practice. We hope to continue providing exceptional dental services to you for all of your future appointments to come!
West Coast Dental of Moreno Valley
Nestor Alas
Please don't go to this place Looking for them as dentists was the worst thing we could do, they damaged my mother's teeth more. They damaged her teeth so much that she spent two days crying from the pain and again we went to see what they could solve and help her again and the answer was that they couldn't do anything because her teeth were useless and what medicine they couldn't give because it was a bad record for the doctor and the hospital. They don't help, they hurt patients.
We're sorry to hear this was your experience at our office. We encourage you to email us at info@westcoastdental.com so we can contact you to discuss this matter.
West Coast Dental of Moreno Valley
Jose Angel G.R.
Appointment at 10 am I get there on time Goin in at 11:30 only for x rays wait for another hour to go back in for treatment sit on chair for an hour 1/2 an then get the treatment leaving the place at 3 pm why?
Hi Jose. I'm sorry to hear that you have had some issues with wait times at our office. We really appreciate the feedback from our patients, as it allows us to continually improve and do better! We are very sorry for the time you spent waiting with us. It is our goal to get every patient back and seen as quickly as possible, but sometimes procedures run late and we are not able to. If you need additional help or have any questions, we urge you to contact us by sending us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Moreno Valley
We are sorry to hear your experience was less than exceptional. We are making a conscious effort to prioritize patient experience and we take all patient experience seriously, so we appreciate you for sharing your experience. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.
West Coast Dental of Moreno Valley
We are sorry to hear your experience was less than exceptional. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.
West Coast Dental of Moreno Valley
Joelle Gonzalez
The worst customer service I have ever received with a bunch of incompetent employees. I wouldn't recommend this place to my worst enemy. Nobody acknowledged me walk in. With over 6 girls sitting at the desks. 40 minutes past my 6 yr old appt time I asked when it was gonna be his turn and then they FINALLY ask me for insurance and referral forms. 2.5 hrs of waiting without anybody ever really acknowledging me or my son, I am called up just to be told my insurance referred us to the wrong place that this isn't pediatrics. When they saw me WITH my 6 yr old the entire time and I made it known it was his appointment.
Victoria
I didn’t like when you signed in that you had to put your email and your phone number. I left that blank. When I checked out you could still see everybody’s number and email. And when she took x-rays, the other people can see you from the other side no privacy at all. That’s why I gave them one star.
Donald Dixon
Showed up for a 4pm appointment wasn’t in seat until 5:15pm. For a 40 minute cleaning, didn’t leave till quarter after 6pm unacceptable
virginia soto
I have no replies to how to improve I am not happy with the situation I was left with
We are sorry to hear your experience was less than exceptional. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.
West Coast Dental of Moreno Valley
leah russo
Dr. Georgy and Tasha were amazing! Everyone is so friendly and welcoming when you walk through the door! They make unpleasant visits very pleasant. Highly recommend for any of your dental needs.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Moreno Valley
Ayo.Andrew Sims
The wait was relatively quick and Georgie and Tasha were amazing. They made this visit very pleasant ?
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
Nica Nagata
All the staff are amazing. Dr. Modares is so caring and informative with my son.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
BUMPER 714 ANAHIEM
This place was amazing for my fist time very friendly and professional. I wud highly recommend everyone to come make West Coast Dental your permanent Dental Care. Every one here is awsome especially Tasha and the doctor that did work on me.
We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of Moreno Valley
erainna Penson
I will never step for in this please ever again! They took forever and never cleaned my teeth all they did was try to charge me for nothing.
Tasha Ruth
This has been the best overall experience I've ever had at a dental office. Leslie and Caroline at the front desk are so welcoming. The two assistants that worked with me made me feel comfortable thank you Karen and Norma you both are amazing. Daisy helped me understand my insurance coverage she was so helpful. Dr. M is absolutely the best. He was so gentle and I truly appreciate him explaining the treatment I needed. This office is hands down the best. I've found my forever dental office. Keep up the good work.
Amy Fryer
An employee was actually parked in the disabled spot with no placard. When confronted about this, the employee, Daisy, rolls her eyes. When I go to take a picture of her car, she says I'm not allowed to do that, they're not going to see me at this office anymore, and "Shut up, Karen". She said I should be ashamed of myself when she's the one illegally parking.The unprofessionalism & inconsideration towards people who rely on these disabled spaces is astounding.
Jessica Castro
The dentist are great they do a great job. But, the people who process the claims do not do their work they do not process claims correctly. And at the end we have to pay for their mistakes, because we sign that we are responsible.The girls were just sitting and eating.they made me wait 10 minutes just for me to pay. They only helped me until I got up and asked when they were going to help me.
Brandie Waggoner
What an amazing experience.!!!! The office was so pleasant . The team seemed very cohesive and gave a true family/work environment. It was an absolute pleasurable experience, believe it or not it being the dentist ? office. Karen was amazing.!!!! I normally have a hard time with the dentist but She made the experience painless in more ways than one.. Carlos, what a JOY!! communication was amazing and I really appreciated the welcoming vibe. Overall great experience 10 out of 10 for me would recommend to family friends strangers. The young lady at the front desk also just amazing. You guys have got a great team there and thank you very much for making my day. Let me not forget about my dentist. I didn’t catch his name but he was awesome.professional and yet still very personable with me. Felt extremely comfortable and cared for. The extra effort that he took to create a long term Correction for my smile truly gave me this overwhelming feeling of confidence that I’ve got someone that absolutely wants me to finally have the smile I’ve always wanted. Great JOB ? ?????
Cynthia Munguia
Loved my experience the dentist was sooo gentle and explained everything ! Will definitely keep coming!!
janel pichette
Everyone was so nice it was fast dr very experienced would definitely recommend this office ,
Sophia Spartos
Been waiting over an hour to see the dentist. Waited over an hour after my scheduled appointment to even be taken back, and someone who didn’t have an appointment this day was taken back before. Absolutely terrible time allocation. I’m about to walk out and leave.
Cynthia Garcia
YES!! Highly recommend this place. I finally found the BEST dental place. Shout out to Norma, Dr. Lewin, and the whole staff. OMGoodness, they helped me with a payment plan and I will now be able to get a root canal and crown, and fix my front tooth. I am so excited. Thank y'all for all you do.
Tamara Barbier
Not timely. Running behind. An hour after scheduled visit. Finally start cleaning. In lobby world cup is on and the central office can't even put on subtitles.
William Anderson
Horrible Franchise 1st one I went to made me sit in the waiting room for 2 hours when I had an appointment and then tried to have me pay for the appointment when I couldn't wait anymore. 2nd time I went to this location and they did such a bad job on a $1100 crown that I had to fly back to Texas to have it redone within 1 year.
L Pedro
Everyone in this office is very professional and have really good medical etiquette. I am very pleased with this office . Every since they opened I have been a customer and prefer them to handle my care.
Let’s Talk With Cynthia
It was my first time here I had an appointment at 3 pm i didnt get out till 5:45pm the staff was super sweet the dr was really nice but the wait was ridiculous almost 3 hours for something that literally all together with my cleaning took about 30min as a mom with having practices to go to and having someone watch my kids to go to a “quick” dentist appointment 3 hours was ridiculous like I said staff was great so was the dr but to wait that long ?..
Rachel Baker
I was very happy with the service I received. The Oral surgeon was very kind, and did an excellent job. Everyone in that facility was extra kind, the two girls in the front that check you in, were very kind, and very knowledgeable. I would recommend that facility to everyone I know. Thank you for your service ❤️
Agape Deng
Their treatment approach is aggressive. My husband was told he needed SEVEN crowns even though the previous year when he did his dental checkup he was fine. I was told I needed three crowns. We went elsewhere for a second opinion because we felt it was extraneous. Suspicions were confirmed when the other dentist said my husband only needed two crowns and I needed one. I also asked for the x-ray images to be emailed to me FOUR different times and they never did to this day…
Rick Garcia
This a great place to get your teeth done. The wait time is quicker than any place I’ve been to. Carolyn and Leslie greeted me when I walked in and offered great customer service. Overall I would absolutely refer anyone to go here.
Adrian Legaspi
My experience at west coast was amazing! Dr. M was great, he handled me with care. The receptionist Carolyn and Leslie were amazing they make you feel really welcomed and also are very professional. Overall great office, great staff.
Vic Vic Jr.
Be more organize they had me waiting for the second time for over 2 hours and when I got seen have of the procedure was the cleaning was never done didn’t bother on telling the doctors due to the frustration of waiting anymore ridiculous west coast dental of Moreno valley needs new stafff and management if it wasn’t for Tasha I would of walked out
debbie engle
They're courteous and through with answering my questions about what type of possible treats would be beneficial for me.
Lucila Rodriguez
Dr madarres is amazing he was so patient . Ik teally happy with my crowns . Leslie Ans Carolyn at the front office are always friendly and helpful .
Andrew Martinez
This dentist office was very unprofessional I waited 2 hours that they made a mistake and made me sign in the wrong paperwork they couldn't pull my teeth 6 months ago. And also came out with a reason that make me have to pay for extra dental work that I didn't need and when I came to visit today they couldn't see me either very inconvenient I will never go there again
Denisse Salazar
0 I do not recommend this place... 2 hour wait time and no treatment whatsoever, the same thing always happens
Erika Torres
The worst thing I could visit today in hygiene and above all attention! Unpunctual, very rude, the reception staff will never return, a very unpleasant place, bad work environment, they have no organization
Michael Patrick Robert Kiebler
This is the most amazing place to get dental work done on your teeth. Not only were they beyond helpful and friendly they were amazing professional with every procedure I had done. Seriously good job you guys thanks for everything I will definitely be back... (The ugly guy with the tattooed green eyes #eastboundkieb. )
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Moreno Valley
Kathy Uriarte
Dr. M was amazing and loved that he did my cleaning himself. Took his time and showed he cared. Recommend him !
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Moreno Valley
Junior
I wasn’t even seen. Had an appointment at 5pm, was their at 4:40pm, called me to the back to get Xrays and then got taken to the back room to wait for a doctor to do a cleaning, that was 5:05pm, waited until 5:55pm and still no doctor had came to my room to start the work. Asked the nurse to see how much longer and said they had fallen behind due to short staff but they can reschedule for Thursday. I walked out and never coming back, the problem is its not the first time, they have done this with my other family members as well.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of Moreno Valley
Ana Musicante
I do not recommend this place, I was schedule and told was covered by my PPO insurance, however one month later they send me a bill for almost $1000, because the provided assigned for that visit NPI was NOT in the plan. I NEVER go back, or my family and kids
We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
West Coast Dental of Moreno Valley
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
West Coast Dental of Moreno Valley
Sergio Solis
Great experience, doctor Lewis , jazzmine , mel and ari , those my peeps fasho ?
Ivan Alfaro
Had me wait almost 4 hours and try to reschedule me after sitting for 3 hours will never come back
Liz Garibay
If I could give no stars I would, I made an appointment for my son to Magic Land and Peter made an appointment for us for Saturday at 10AM. I show up and they are actually closed, I call and I am told they don't have an appointment because that location is closed, I ask if the next door "sister" location can see him since I had already made the drive and gas is not cheap and I came from far away and they said sure they have nothing for 10Am and they accept walk ins. I then get a voicemail on my phone that magicians is closed today so I will have to reschedule for that location for another day and to call them back. I go in and fill out the paperwork get my son checked in next door and ask the receptionist how long the wait is, she said 30 minutes max. Now an hour later a few people with appointments show up and they still have not called my son, I wait and am trying to be patient but still not even a "I'm sorry for the delay" from the receptionist. When I finally ask her to just cancel our check in that I will be going somewhere else she then decides to ask how much longer it would be to see my son, she comes back and says "yeah it's still going to be a while" the customer service here is horrible and it was a horrible first impression at least you could have had the decency to say we don't have the space for you and sorry we messed up something anything your lack in f compassion for your patients is beyond repugnant, please give your call center better training and give your staff better training they were so caught up on talking about how long it took to cross into the Mexico-US border and ordering lunch rather than tending to the clients, this experience was horrendous. You are literally paying these people to drive customers away.
David Buschman
Your wait time is beyond ridiculous! If an appointment is scheduled for a certain time it shouldn’t take 2 in a half hours total before you’re leaving a dentist for a simple check up. The ladies at the front desk attitudes are terrible! It’s hard to believe they work in customer service. If it wasn’t for my kids telling me how nice the staff was in the back we definitely wouldn’t be coming back! Teach your receptionist customer service etiquette. Also when I arrived I had to fill out all the same paperwork that I had previously filled out online for both my kids, the excuse that was given was their paperwork didn’t go through! What a waste of my time.
Anthony Gutierrez
Actually inspect a customers mouth. Paying money just to have my jaw rubbed wasn’t helpful at all. Would’ve gave me peace of mind for the dentist to at least examine the affected area and not the outside or just make a guess off the x ray. I’m worried it could be cancer or something and my worries were not helped at all.
Sha D
They gave my insurance the wrong information so my insurance denied the claim. I have contacted the office many times to speak with the manager but they are always "in a meeting". They did not return a single call, and when I walked in in person they denied to give me any information. Absolute worst customer service I have ever dealt with. My insurance reached out asking for the correct dental information and they have not even responded to my insurance. *Update after this review they contacted me and promised to help. Now when I call for an update I get told they need to ask corporate and they never call back. Also the Rigo Fuentes their marketer promised to help, and now he I get sent straight to voicemail every time I call and he has not returned any calls even after I have left several voicemails. Extremely poor customer service.
Hi Chris, We have been trying to get in contact with and help you with this matter. Can you please give me a call to 310-409-4282. I am here til 5:30pm and will be in at 9:00 tomorrow. -Rigo Fuentes
West Coast Dental of Moreno Valley
Michelle Stavness
Worst dental experience of my life going to the dentist for 30 years. It was painful and the dentist was very careless and seemed rush. When I commented on how painful my appointment was and that I needed to please stop he made a very unprofessional comment back to me about my age. At a dentist one is feeling very vulnerable and this made me completely uncomfortable and even nervous to return to the dentist
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of Moreno Valley
Yesenia Lara
People are kind and professionalin their co duct, but it took two hours to get my routine cleaning and need to return for a filling. It's been a hassle to get a refund on a service that was overcharged 5 months ago and still waiting.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Moreno Valley
Liza Arevalo
The facility was clean and well kept. The assistant doing my x-rays was very patient and careful; I got through the whole process painlessly and without gagging. The doctor was also kind and patient. It was as pleasant as a dental visit could be.
Liz S
Your office prescribed pain medication which was never sent to my pharmacy! Dentist did not know the reason I was in pain and only suggested I re-do a root canal which was going to cost me over $1,200! They only performed X-rays that I could of just gone to urgent care for some pain treatment.
Tiana Wills
Get better doctors that actually know what they are doing. I was numbed by a doctor today who did not look at my x-rays before hand, which caused her to have some “doubt” to NOT give me my fills I came in for. This is inexcusable. She wasn’t even professional enough to come in and talk to me herself. Smh
Cheyenne
My mother went to get her wisdom teeth taken out. When she made the appointment AND the couple days leading up to her appointment, they wouldn't tell her how much the procedure was going to be. How can your "system be down" for that many days? Anyways, her appointment was at 11am. She came in early even, and they made her wait for 2 whole hours before they took her in. The dentist accidentally stuck my mom on the lip with the needle and didn't apologize. We're never coming back.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Moreno Valley
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
West Coast Dental of Moreno Valley
Channel Williams
I was very satisfied with the Dr and her staff. My first visit was great. They ran my insurance and went over billing before doing anything and the Dr was gentle and thorough. Its been hard to find a dentist due to insurance and my schedule. They are open on Saturdays which is perfect cause I'm a nurse. I was very satisfied with her and I will be going back.
Matthew Sanchez
Honestly, I have had my teeth worked on at multiple facilities, SAD I know, but I don’t know if it is this location in particular, but their customer service , their WORK, and their communication is amazing. Front desk is sweet, everyone in the back makes me feel safe and comfortable. I never liked the dentist, but this place is great and changed my perspective. Thank you west coast dental in Moreno Valley . - MATTHEW
Jennifer Davila Davila
This is the place to come have any work done. The oral surgeon is very kind and tells you everything you need to know before she works on the extraction. I was nervous, but it all was good afterwards. She knows what she's doing and sure knows how to make the procedure smooth and not in no rush. I had my right wisdom tooth extraction done here. She stitch it up, and all I can say is that it was the best work I ever had. She knows what she's doing for sure. If i ever need to come back to have another wisdom tooth pulled out I'll be back....... Thanks ? I recommend anyone who is in needs of a oral surgeon to come here and let them take care of your needs.....
Havok One
Had an appointment to have my wisdom tooth removed. Had to take time off work because they don't operate on weekends. My appointment was at 12:30pm it's now 3:30pm and I am in the waiting room still. All they can tell me is "sorry, sometimes it takes long." If you value your time be sure to find a different dentist.
E See
Staff there are friendly, great, and professional. My deep cleaning was done very quickly and effectively. Wasn’t numb for hours afterwards like what I experienced at other practices. Definitely recommend to anyone looking for a good dental experience.
Sandra
The girl who walked me back was extremely rude. She wanted to take my blood pressure. I said that was fine so long as she did so manually(she was holding an automated machine). She proceeded to tell me that as far as she was concerned, they were the same. I told that I did not agree and would only consent to manual. She then had the nerve to continue to argue with me and tried to grill me on my opinion and decision. That is none of her business. I will NOT be going back to a business that employs rude staff.
Larry Fish
The staff was pleasant and meticulous. The dentist was knowledgeable and not in a hurry to do something unnecessary. Much appreciated
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Moreno Valley
Jes Campbell
Ari my dental tech was amazing! I came in the office a nervous wreck scared out my mind because I dont like going to the dentist and I was in so much pain. Ari took my mind off everything and actually made me laugh. The entire staff is amazing. Daisy will work with you, and put you on a payment plan. The Dr was really sweet as well. If your looking for a dentist that cares and very professional please come here!!!!
Joseph “Metal Joe” Deveraux
Did not respect my religious right, I tried to explaining to them that I plan to be scattered on Mount Shasta at my time of death and that parts of me that have fallen along the way are already there. I have bone fragments for my feet and other teeth already laid the rest I'm not Shasta where my ashes will be scattered and my soul will remain whole. However unlike the last visit where I was able to have three teeth extracted and take them home with me they would not let me keep my teeth this time and when I tried to go to the van to bring them some literature so they can understand this is my burial right they locked the front door on me. They wouldn't let me have my teeth they wouldn't let me explain anything they just told me "that it's done". They have scattered my soul now, I will be on Mount Shasta but they'll be pieces of me who knows where and that's how I must spend my afterlife? They have damaged me more than they can possibly know. I even called the police but the police in this Christian society made mockery of it. Freedom of religious practice it's just like freedom of speech it's gone unless you doing exactly as your neighbor or the person next to you is doing. I will not be going back to this dentist ever again.
thank you for the 5 star rating.
West Coast Dental of Moreno Valley
Mary Moreno
Happy with my results, Living in Moreno Valley for 32 years. I can honestly say I finally found my Dentistry ! Thank everyone at West Coast Dental .
Mercedes Barba
I had to wait 2 hours alone just to get a check up. Once I was in I had to wait another hour to see the dentist but once I did my clean up was fast and everything was done right away. I’m hoping the next time I go I don’t have to wait so long if not what’s the point of making appointments.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Moreno Valley
Jordan Acosta
Fantastic customer service! The staff are knowledgeable and understanding! Feels comfortable being there instead of anxious.
Trisha Ledoux
Very friendly staff but I was there 2 and a half hours for an exam and cleaning
Patti Laurman
No other dentist would see my special needs son and west coast Dental was so nice so accommodating and had no problem getting my son in and spending time with him to make him feel comfortable with the dentist. I was so impressed with how they handled everything from getting his exrays to him being examined I will definitely be making a appointment there in the future for myself ? they are a very professional and clean and have a terrific staff thank you so much west coast dental for all your hospitality and professionalism ?I really appreciate you guys ?
Miyoshi Barnes
Everytime I come in the staff is friendly, offering great customer service. Clean environment always, sanitized well and making sure safety measures are in place. Thank you!
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
Nicole Galvan
I made an appointment for my 14yr old daughter (7/2021). We arrived on time, and an hour later she finally got call in to the back(after I questioned if she would be called soon). She went in for x-rays and a check-up, after waiting another 1hour 30 mins I questioned what was taking so long, as she did go in alone. The lady in the front took me to the back, to my daughter just sitting and waiting for her check-up. I was so upset and frustrated that for the past 1.5 hr she was just sitting and waiting. I understand at times it gets busy but this was totally unacceptable, to be waiting 2.5 hrs and we just sat there waiting for nothing. And the whole staff did not seem to care one bit. I definitely would not recommend or be returning.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
Jonnie Rae
I Love the staff here and the office is clean. I would recommend this dentist office 100%.
Thank you for your recommendation, Jonnie. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
West Coast Dental of Moreno Valley
juany fernandez
I didn't like the attention they give there, there are many receptionists but they give terrible attention, they spend their time socializing with each other and they take a long time to serve you as if they are not doing what they are doing, they are very distracted among themselves. I didn't like it
Mabel Olague
Olga was friendly, but the receptionists need training in HIPPA and customer service. One receptionist was about to say my social security out loud as others in the waiting area could hear. Another day, another receptionist yelled across the lobby “have you been here before” despite the fact that I answered 3 times on paper and to another receptionist that I am an existing patient.
Thank you for your feedback, Mabel. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Moreno Valley
shalom shalom
Great customer service ?!! I really appreciate all the staff that works there You make my dentist visit a very comfortable one ??thank you !!
Ambeezy L
Brought my 15 year old for the first time and we had a great experience. Everyone was kind and answered all her questions and she didn't feel rushed. Coming from another dentist which she felt uncomfortable, We were pleased and can't wait for our follow up visit. Thank you West Coast Dental
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Moreno Valley
Shaprie Wilson
I will not go to no other dentist they do nice work they don’t hurt you and you in and out
Kat Lehto
I had a great experience. I had Dr. Kim who was very nice and nummed me up good. He was very fast too and listened to me. He cleaned my teeth as well before my filling. I would recommend this place dispite a longer wait time because if how great the service was.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Moreno Valley
Monica Merlin
I had oral surgery and the surgeon and his assistant were very understanding and compassionate. The office people were very helpful. Thank God I finally found a dentist office that I can trust with my dental work.
We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of Moreno Valley
Madison Myers
Not a good first impression came to the office excited about seeing the dentist, it's been a while and I waited an hour and 45 minutes once I decided to step out to get some air cuz I have this mask on I was starving I was told my name was called instead of taking me when I came back 5 minutes later they made me wait more so I decided to cancel completely and now I'm booked with right now a five-star dental office.
Jen
If I could give negative stars, I would. I thought a 45 minute wait was bad, but no. I had to wait 2 hours for my appointment for a routine cleaning. I even asked the front desk staff if I could leave to do errands since I estimated that I would have to wait at least 1 hour (since no one was called in after 30 minutes of waiting), and they told me that I couldn't leave since I may miss my turn. I ended up having to sit 2 hours at the office doing nothing. When it was finally my turn (after 2 hours of waiting), they said I couldn't get the cleaning today because it was too late. They could only do x-rays today, but I had already had gotten X-rays from a different dentist's office just two days before. I had called West Coast Dental ahead of time to ensure my X-rays would be acceptable from the other location. I also made sure that my X-ray results were received by West Coast Dental. I was told over the phone that I wouldn't have to repeat the X-rays as long as they received the results. On the day of my appointment at West Coast Dental, I asked the front desk staff to ensure the X-rays were received and that there wouldn't be a problem with getting my cleaning today, but I was mislead. Overall, I am disappointed that the staff here was not professional since they did not provide accurate information to their patients. The wait times here are ridiculous. If the anticipated wait time is 2 hours, the front staff should be courteous enough to warn patients that they may not get a full examination, or even better, the staff should call patients ahead of time to start rescheduling patients if the wait time is expected to be that long (especially if they know ahead of time that they will be short-staffed). It is also shocking to me that the staff didn't show any empathy for the patients who were waiting. Please do yourself a favor and DO NOT GO TO WEST COAST DENTAL.
We deeply apologize for the experience you had in our office, Jennifer. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Moreno Valley
Michael O.
Keep sending me bills for additional cost not listed when I paid my bill in full the day of service. They keep telling me the manager will review the case or its taken care of and to disregard or the finance officer is looking into it. Everytime I call everyone of these people also just happens to be on break or lunch. Literally been trying for weeks and I wouldn't go back anyways since I've been having issues with the area they worked on since they "fixed" it.
Sylimom S
I arrived there 15 minutes before my appointment and filled out the paperwork right at my appointment time. They took me back for my x-rays, I washed my hands and did the mouth rinse and they sat me in dental chair and said the doctor would be right there. 10 minutes later I heard the music shut off and voices around me faded away. I sat in the chair waiting for over an hour and finally heard voices and told the lady I had been waiting for over an hour. She went up front and came back to tell me they would be with me in a couple of minutes. When they finally came in to check my teeth and did the cleaning, I was out of the door 20 minutes later I was out...for a total time of 2 hours. Note to self, don't accept an appointment at lunchtime. I won't be going back.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Moreno Valley
We appreciate your kind words and recommendation of our office, Gloria! We look forward to seeing you again very soon :)
West Coast Dental of Moreno Valley
August “Beautiful” Henderson
After gagging me during the x-ray and pulling on my mouth and then asking what meds I'm allergic to. But never giving me meds nor a prescription. And never once explaining to me what was wrong with my mouth.
Hi, August. We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Moreno Valley
Robert Guevara
I went in for a few fillings on Saturday morning. I showed up at my scheduled appt. time. I was told it was scheduled for 2 hours later than what their text message reminder was. .Dr. B did not talk just said ready. She numbed me and I had to wait 30 min. before she came back to start. She was rough and in a hurry. During my procedure the dental assistant wasn't sure how to use the light process for adhering the filling. I won't be returing for another visit.
Thank you for your feedback, Robert. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at ncamacho@westcoastdental.com
West Coast Dental of Moreno Valley
Yadira Hernandez
I just want to thank all the ladies at the front desk for being very helpful and polite to my daughters! We all enjoyed our trip to the dentist!
Thank you for these kind words about our team, Yadira! We are honored that you put your trust in us to take care of all your daughters' dental needs. We hope we can continue to provide exceptional service to them for all of their future appointments to come. We thank you once again and look forward to seeing you and your family again very soon :)
West Coast Dental of Moreno Valley
The Real Deal Hair Co.
To start I was extremely nervous and anxious. I thank God for these people. They took good CARE of me! Olga was so helpful with the financing and Dr. Bergman I could tell was very experienced and patient. I needed that because I got some very extensive dental work done. Thank you so much! ?
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
West Coast Dental of Moreno Valley
Cindy Lopez
I want to thank the Dentist. Martha Berman for her EXCELLENT JOB, my husband's recovery has been shocking (my husband needs implants), before arriving at this clinic I received at least 8 different estimates and diagnoses, which honestly made me distrustful on several occasions, we DO NOT have insurance, but here OLGA Q. worked with us and our budget, She has always been very kind and told us about the different plans. Please, if you have a dental problem, take care of it because time makes a big difference between losing one tooth and losing them all. GOD BLESS THIS PLACE AND EVERY PERSON WHO WORKS HERE. ????
We're glad to hear this was your experience at our office, Cindy. Our team appreciates your kind words! We pride ourselves on our exceptional customer service skills, and we're glad we were able to accomplish this for you. We hope to see you again soon! :)
West Coast Dental of Moreno Valley
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Moreno Valley
Linda Thornton
Was unable to get full service due to my blood pressure being high which I can understand but I am not happy or comfortable on the fact that I had to pay for my full service of what’s needed done and not have service done my fee was 1095 to 35 years I’ve been going to a dentist I’ve never paid for some thing and got service I’ve always had my service done and then paid for it upon leaving I feel I’m forced into continuing due to the fact that I have already been billed on my credit card for this so I am not happy The only thing that was done was x-rays and impression and I feel that’s all I should have been charge for on that day and the rest of it should be charge on the day of service which is what I am use to do.
Laura Weidman
My visit was a breathe of fresh air. Being new to California, this was a pleasant welcome to the state. From the wonderful front desk staff who were friendly, patient and knowledgeable. Then there was Ms. Veronica who took great X-rays which allowed the wonderful Dr. make a great plan moving forward with me. To all of you I Thank you for your wonderful kindness and I can’t wait to see you again on Saturday.
thank you for the 5 star rating.
West Coast Dental of Moreno Valley
thank you for the 5 star review
West Coast Dental of Moreno Valley
J. Kimbro
Overnight I had extreme pain from my wisdom tooth and made an emergency appointment. For some reason I was scheduled with the pediatric side of the dental office, but they still were able to complete my x-rays, get me a prescription, and make an appointment with the regular dentist next week. However, I was not given a toy or any candy when I left the office. Because of this I removed one star from my review.
Thank you for sharing your experience on Google with us! we are very sorry we didnt give you a toy on your visit. Next time ask Veronica the supervisor to not forget about you, we will save it for you.
West Coast Dental of Moreno Valley
Jess Aguilar
Dentist cut my tongue and I had to have stitches! This has never happened to me before but he says it’s “ normal” . Visiting my own doctor for a second opinion bc now I have a huge lump on the bottom of my tongue. Worst dentist ever !
SHANNEN Velez
The kids side is great! Unfortunately I can’t say the same for the adult side. My first time there and will be my last. I was there 4 hours and probably would’ve been longer if I didn’t leave. (I finished a Netflix movie waiting at the chair) It would’ve been great to have the same dentist site as my kids but I wouldn’t recommend this place for adults.
martha alvarez
Horrible experience. During our initial visit, I was told that my children could not be seen at their office because my insurance only covered $250. I told the receptionist that this information was incorrect and she suggested that I call the insurance myself so they could tell me my coverage. One of the other ladies overhead and she said, "no, i will call and verify". After 5-10 mins on the phone she was informed that our coverage was actually $4,000, suddenly everyone was being nice and trying to help. I should have walked away then, but I wanted to give them the benefit of the doubt and gave them a second chance. My kids were seen and oddly one had 9 cavities and the other had 6. They quickly scheduled multiple appts, for fillings, wisdom teeth extraction, braces, you name it and they were all back to back. Over the next few days, I received several calls from multiple #s. When I called the #s back, offices in other cities answered and they knew nothing about my children. Their next appt was canceled and rescheduled, a day before I called to confirm their appt and again I was asked, "what kind of insurance do you have?" I was upset because this was supposed to be their 2nd appt and all of that information was already provided. I asked to speak to a manager and let them know that I was not happy and to please cancel all of their appts. Needless to say, I am still getting reminder calls and messages saying that my kids missed their appts. Clearly, the communication is lacking. We went back to our regular dentist, one of my kids had 2 cavities and the other had none. This dental office is looking for patients with good insurance to gouge. Save yourself a headache and go elsewhere.
Linda Arias
Great service! They are very kind, great with kids. Satisfied with their service. I would recommend them.
Thank you for your kind words about our team, Linda! We look forward to seeing you again very soon :)
West Coast Dental of Moreno Valley
Contact
2862 Canyon Springs Pkwy Suite B Riverside
Moreno Valley, California 92507
951-867-5000
Hours
Mon - 8:00am – 6:00pm
Tue - 10:00am – 7:00pm
Wed - 9:00am – 6:00pm
Thur - 8:00am – 6:00pm
Fri - 7:00am – 5:00pm
Sat - 8:00am – 4:00pm
Worst dentist ever if your reading this GO SOMEWHERE ELSE please for your safety they are not proper dentist