154 W Foothill Blvd Ste C-2A, Monrovia, California, 91016
WCDCustomerService@westcoastdental.com
951-547-7484
West Coast Dental & Orthodontics of Monrovia: Personalized Dental Care for Every Generation
At West Coast Dental & Orthodontics of Monrovia, we combine advanced dental technology with genuine care to create a welcoming experience for the entire family. Whether it’s your child’s very first checkup or you’re exploring options for a full smile transformation, our expert team is here to support every stage of your dental journey—all under one roof.
Complete Dental Services in One Convenient Monrovia Location
Our multidisciplinary team is proud to offer a wide range of dental services tailored to your unique needs:
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Preventive Care for Long-Term Oral Health
Regular exams, digital X-rays, cleanings, fluoride, and sealants to keep your smile healthy and protected. -
Cosmetic Dentistry That Fits You
Smile confidently with options like veneers, whitening, and customized makeovers for a brighter, natural look. -
Restorative Dentistry with Lasting Results
Get back to smiling with crowns, bridges, dentures, and dental implants that restore function and beauty. -
Orthodontic Solutions for All Ages
From Invisalign® to braces and aligners, we offer personalized orthodontic treatments for children, teens, and adults. -
Pediatric Dentistry That’s Fun & Friendly
Our kid-focused team makes every visit positive and educational—so kids learn to love taking care of their teeth. -
Expert Oral Surgery & Root Canals
Receive care from experienced professionals for extractions, wisdom teeth, and endodontic treatments in a stress-free environment. -
Emergency & Sedation Dentistry
We’re here when you need us most—with same-day emergency care and gentle sedation options for your comfort.
Flexible Insurance and Financing Options
We accept most PPO and HMO plans, welcome Denti-Cal, and provide CareCredit financing to make dental care affordable for every family.
Proudly Serving the Monrovia Community
At West Coast Dental of Monrovia, we focus on building trust, delivering quality, and helping you feel at ease every time you visit.
Schedule Your Visit Today
Call or book online and discover modern, compassionate dental care—right here in Monrovia.
Mark Patterson
Dear Mark, Thank you for sharing your concerns. We apologize for any frustration caused by the volume of communications and for your experience with recommended treatments and billing. We aim to provide clear, honest care and transparency to all our patients. We take your feedback seriously and will review our communication and billing processes to improve. We appreciate you bringing these matters to our attention. Sincerely, West Coast Dental
West Coast Dental of Monrovia
Christina Cartagena
I would give zero stars if I could. This place is horrible. Brought my son in a little over a year ago to get braces. Working in the healthcare setting myself I understand dealing with insurances sometimes can be a pain and take a bit longer but the only treatment they did after a year was his molding for braces. It was always “We will call you back”. I ended up going elsewhere, don’t know why I waited so long! Do better guys you have more bad reviews than good.
Dear Christina, We are sorry to hear that your experience did not meet your expectations and that your son’s treatment was delayed. We understand how important timely care is and regret any frustration caused by communication issues. We take all feedback seriously and will use your comments to review our processes and improve our patient experience. Thank you for sharing your concerns. Sincerely, West Coast Dental
West Coast Dental of Monrovia
Mimi M
Great experience! Friendly staff, clean office, and the dentist was very gentle and professional. Highly recommend.
Thank you for your kind words! We're happy to hear you had a great experience and appreciated our friendly staff and clean office. We look forward to seeing you again at West Coast Dental of Monrovia!
West Coast Dental of Monrovia
Susana Pena
I will love to give a shout out to Dina she was so kind, helpful. People like should be in the business. Except costumer service. She goes up and beyond. Thank you Diana from West Coast Dental in Monrovis.
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Monrovia
Isabela Nuñez
Took my mom for her dental exam after Many years and she loved it, she was afraid but office gave her a great experience! Thank you Sandra and Roxana, Veronica and Daisy :)
Thank you for leaving a review. We are thrilled to hear our staff could provide your mother with the care her smile deserves. We can’t wait to see you in our office again soon!
West Coast Dental of Monrovia
Tristan Scott
Worst dentist. Can spent 3 hrs in the chair for a clean. Completely overbooked and slow. Suggest procedures to make money rather than focus on oral care. Never the same dentist which may or may not be in service, and may or may not be good. go anywhere else.
Tristan, thank you for sharing your feedback. We apologize for the extended wait time you experienced and for not meeting your expectations. We strive to provide efficient and high-quality care for all of our patients, and your comments will help us improve our scheduling and service. We truly appreciate your feedback and hope to have the opportunity to serve you better in the future. - West Coast Dental
West Coast Dental of Monrovia
Zenaida Burgo
All Staff are good and very accommodating, they explained very well about my dental insurance and all the procedures.
Thank you for your positive feedback. We're delighted to hear you felt well-informed and supported by our team. We look forward to seeing you again.
West Coast Dental of Monrovia
Thank you for your kind words! We're happy to hear that you found our team attentive and organized at West Coast Dental of Monrovia. We look forward to seeing you again!
West Coast Dental of Monrovia
Mario Maric
The first time I paid a very large amount of money and they did nothing for me. Very bad service. I would not recommend anyone here to go for dental services. I feel very disappointed.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.
West Coast Dental of Monrovia
Mayra Silva
Excellent customer service from the reception all the way down to their assistants. I highly recommend them. we’ll be going back for future dental work.
Thank you for your kind words and recommendation! We're happy to hear that you received excellent customer service from our team at West Coast Dental of Monrovia. We look forward to your future visits!
West Coast Dental of Monrovia
Thank you for your kind words and for appreciating our team's expertise. We apologize for the wait time and are working to improve it. We look forward to seeing you and your son again!
West Coast Dental of Monrovia
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Monrovia
Jacinta Read
Update needed: the initial appointment was great but sadly we ended up leaving this clinic because at the next appointment I was asked to sign something saying I gave permission for the dentist/staff to restrain or use force if necessary. I was also not allowed to accompany the kids even though I explained they both have neurodivergence. Company policy says no. So I said no. Not going to happen. I still think the office staff were some of the friendliest I've encountered. Sadly company policy isn't ND friendly.
Thank you for your kind words! We're delighted to hear you enjoyed our service and friendly atmosphere. We look forward to seeing you again!
West Coast Dental of Monrovia
Oscar Zamorano
Worst dentist experience of my life - Dr. pushed for a gum cleaning procedure which cost $500. Spent no more than 15 minutes cleaning, then rushed me out the door. Dr. Treated the whole thing like a chore. Will never come back to a west coast dental.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298 . We look forward to hearing from you soon.
West Coast Dental of Monrovia
Thank you for taking the time to share your feedback. We look forward to seeing your smile again soon!
West Coast Dental of Monrovia
Quan Sun (土木博士筐大大)
The nurse kept coughing during the scan, leaving her mask below her nose. She put on gloves first and then used the mouse and keyboard. She opened a new cover but touched it after operating the computer. It was a very unpleasant experience—really disgusting.
We apologize for the unpleasant experience and the hygiene concerns during your visit. Thank you for your feedback, and we are committed to addressing these issues to improve our patient care. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Monrovia
Azra Khan
I had a great experience going to West Coast Dental clinic. The front desk was very friendly and the wait time wasn’t long. When I went inside I was greeted by the staff. The lady who took my xray was extremely patient with me even though she had to go back and forth to check if the image came right, she was really sweet. Then I was asked to sit in the room and wait for the dentist. They were very mindful of the patients waiting in the rooms. Even though it was a busy day for them they were at their best. The dentist who examined my teeth was very polite. After that I was taken by the lady to her office to discuss the insurance. She was the nicest person I have met. She patiently listened to my queries and answered every thing in detail. Overall my experience from entering the clinic to exiting it was really pleasant. I would definitely recommend this place to all. Keep up the great work!
Thank you for taking the time to share your experience. We're delighted to hear that our team was able to provide you with the exceptional care your smile deserves. We look forward to welcoming you back to our office soon!
West Coast Dental of Monrovia
We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Monrovia
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
West Coast Dental of Monrovia
We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Monrovia
Rojeny Nazarian
Great experience with Veronica who is the RDA. Thank you for your service!
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
West Coast Dental of Monrovia
We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Monrovia
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
West Coast Dental of Monrovia
Oscar Langarica
Thank you for the service and time of Roxana and Sandra. I really liked this dentist after so many years.
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
West Coast Dental of Monrovia
Mark Anthony
Awful service. I sat in there for 90 minutes for no reason. Never saw the dentist I got up from the dentist chair and just left. Wasted my entire afternoon for nothing. Literally the worst dentist office I've ever been to in MY LIFE.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional and that your wait time was longer than anticipated. We are actively working on methods to improve communication with our patients to minimize these occurrences. We would value the opportunity to hear more details regarding this matter. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. Thank you.
West Coast Dental of Monrovia
Jose Coria
Dr Behijat, what can i say other than wow! Went in for two extractions and Dr. Behijat made the experience at ease for me. The staff Elaine and Jennifer made everything go smoothly, and explained the process to me. Awesome staff most definitely! Definitely appreciate the work! Definitely will be returning for future dental work! Thank you West Coast! Need that after 12am number just incase lol Thank you again!
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
West Coast Dental of Monrovia
We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
West Coast Dental of Monrovia
We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
West Coast Dental of Monrovia
Hannah Brooks
I wrote a negative review detailing my personal experience with a dentist here yesterday. The dentist subsequently called me three times this morning and angrily demanded I take it down. Hours later he sent me several rude text messages from his private phone number. I have complied by removing the review and will be getting a new dentist. I hope no one else has a similar experience.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
West Coast Dental of Monrovia
Christina Moy
Always a pleasure coming here. The staff is super helpful and nice Its always easy getting an appointment that works with any schedule. The dentists are great. Veronica always amazing at cleaning my teeth
Thank you for your positive feedback! We're delighted to hear about your great experiences with our team and the ease of scheduling appointments. We look forward to serving you again at West Coast Dental.
West Coast Dental of Monrovia
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
West Coast Dental of Monrovia
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office!
West Coast Dental of Monrovia
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
West Coast Dental of Monrovia
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office!
West Coast Dental of Monrovia
Dai
Do not recommend this place, not sure what's going on here in this office. I've been waiting over 4 weeks to get my crowns put in, I've been on the temporary ones way too long. I am unable to chew on one side and the other temporary keeps chipping. According to the staff there my Dr. keeps calling out or has emergencies.?
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
West Coast Dental of Monrovia
Laura María Aguilera
Very good service, I am very happy with Sandra's service. Thank you so much!!!!!
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
West Coast Dental of Monrovia
DENNY VALDEZ
Been coming here for many years, friendly staff start to finish, terrific pre appointment reminders etc. My latest visit was a simple X-ray and cleaning. Gave a 3 Star rating (vs. my usual 5) this visit because when the Dentist was finished doing my cleaning she just walked away. No ‘thanks for coming in, no see you next time’, no nothing. Being the single most important person involved here she left me feeling like I was just another number. Thankfully the hygienist who finished up was appreciative of my business, thanked me on my way out along with the X-ray technician, office manager and receptionist. Will I return? Definitely because they do good quality work. Hopefully my comments will be communicated to staff. Denny Valdez
Thank you so much for rating us, Ernestine. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Naomi
Do not go here. I came here about 6 years ago to get a cavity filled and haven’t been able to chew on the right side of my mouth ever since, because I would get a shocking pain when I chew on that side. I went back to get it checked and it was the same dentist that did my filling, and of course she didn’t admit to anything being wrong she said everything was fine. I went to a second dentist and apparently she did the filling too close to my nerve and they tried to re-do the filling, but it hasn’t done anything to help the pain. Now, after a third opinion from another dentist the cavity got even bigger and now I’m in need of a root canal. Something that should have been simple is now going to cost me a couple thousand dollars.
We apologize for the pain and complications you've experienced following your treatment. Thank you for your feedback, and we are committed to addressing these concerns to improve our patient care. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Monrovia
We apologize for any inconvenience you may have experienced. Please contact our office at info@westcoastdental.com directly so we can address your concerns.
West Coast Dental of Monrovia
Mireya de la Quintana
Absolute horrible customer service and lack on consideration. Especially as new patients to that office. We arrived 15 mins before opening time which was also our appointment time of 9am. We did not get sent back for X-rays for almost 1.5hrs. We were also the second people signed in for a general appointment. We waited nearly 2.5 hrs before a doctor came in to do his exam. Then waited almost another 30mins for 1 child to get her cleaning and waited until that 1 hygienist was done before she could begin on the second child. Only one person continued to come in and check on us because she was concerned why we had been waiting for 2 hrs without anyone coming to follow up with us prior to the first and only exam, which was the xray tech. Not to mention, but it is necessary to note, that there were no waiting chairs in the exam room that we were holed up in for the majority of the time. I had to stand the entire time & my 5 yr old sat on the floor.Terrible customer service.As we were checking out the employee who was waiting outside for her coworker to arrive to open the office (845am) was also working the front desk and eating …it was already her lunch time I suppose by that time which was 12pm.
We apologize for the long wait times and lack of consideration you experienced during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service for new patients. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Monrovia
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Monrovia
Mario Ortega
I’ve been coming here for years because I like the location and the staff is friendly. However, their wait times are way too long. You could easily be here for 1.5 to 2 hours before they see you. They always tell me they’re behind or short staffed, but they don’t seem to do anything to improve their system.
We apologize for the long wait times during your visits. Thank you for your feedback; we'll work on improving our scheduling and staffing to enhance your experience.
West Coast Dental of Monrovia
Zahir Shah
Waited for two hours and they said the specialist is here, will check the patient soon. They took us our signature for specialist and let us wait for an hour. At the end, they prepared documents, I guess to charge insurance company without providing service and referred to another place. Will never recommend to anyone
We sincerely apologize for the long wait and any misunderstanding regarding the referral process. Thank you for bringing this to our attention, and we will work to improve our patient experience. Please send us your contact information at this email so we may do our best to further resolve this issue - info@westcoastdental.com
West Coast Dental of Monrovia
Judi Treble
they were rude I won't go back, takes too much time to get my service done. they didn't like it when I got nervous about having to wait to long. and I wanted to get a second opinon.
We apologize for the rudeness and long wait times you experienced during your visit. Thank you for your feedback, and we are committed to improving our service and patient care.
West Coast Dental of Monrovia
We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing West Coast Dental, and we look forward to seeing you again!
West Coast Dental of Monrovia
Thank you for choosing West Coast Dental to fulfill your dental needs. We appreciate your recommendation and wish you continued dental health!
West Coast Dental of Monrovia
Lennys Luque
Important recognition of patients and very good treatment, timely attention
We're so glad you appreciate the recognition we give our patients and the care they provide. Thank you for your comment!
West Coast Dental of Monrovia
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Monrovia
Thank you for sharing your positive experience with West Coast Dental! We're thrilled to hear your visit was pleasant. We look forward to seeing you again.
West Coast Dental of Monrovia
We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing West Coast Dental, and we look forward to seeing you again!
West Coast Dental of Monrovia
Thank you for choosing West Coast Dental. We wish you continued dental health!
West Coast Dental of Monrovia
Richie Lam
I don't normally leave reviews, but Lynn deserve my time. She was amazing from beginning to end. She used something to remove my stain, taught me how to floss, and walked me out to make sure that I have my appointments.
We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing West Coast Dental, and we look forward to seeing you again!
West Coast Dental of Monrovia
Allen Chen
Lynn RDA was so friendly, skilled, and educated. She taught me the C-shaped flossing technique and oral hygiene instructions.
We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing West Coast Dental, and we look forward to seeing you again!
West Coast Dental of Monrovia
Thank you for choosing West Coast Dental. We wish you continued dental health!
West Coast Dental of Monrovia
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Monrovia
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Monrovia
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Monrovia
Lynn Lam
Thank you to the Monrovia team for squeezing me in so I may have a beautiful smile by my birthday! Dr. Farnaz was meticulous. Veronica fabricated my 6 unit temporary crowns to look like permanent crowns so I can smile showing my teeth again.
We're thrilled to hear that our team could help you smile confidently again in time for your birthday! Thank you for taking the time to share your experience.
West Coast Dental of Monrovia
VIVIAN CASTRELLON
HORRIBLE SERVICE!!! DONT EVER COME HERE IF YOUR IN PAIN ! FRONT DESK JENNY THINKS ITS FUNNY TO TRANSFER TO A VM STATING OFFICE IS CLOSED & WHEN YOU CALL BACK SHE JUST LAUGHS AND TRANSFERS AGAIN !! DEFINITELY DO YOUR RESEARCH
We apologize for the distressing experience and the behavior you encountered at the front desk. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Monrovia
Philip Loera
From the initial call the receptionist are always friendly and helpful. When I arrived for my appointment the front desk staff were nice and it’s nice to walk in and see smiley faces. Once I was called in the dental assistant made me feel comfortable with talking with me and making me feel welcomed. The doctor was professional and walked me through the whole procedure and made sure I understood everything clearly. The office manager explained what my insurance covered and what I was responsible for and made sure I had left with no questions. All in all the whole process from beginning to end is very professional and you leave feeling great. I have tried other dentist closer to home but I don’t mind driving 45-60 minutes depending on traffic to give them my business because it is well worth it. Thanks to all the staff at West Coast Monrovia for making my visit so pleasant. ????
Thank you for highlighting the warmth and professionalism of our team at West Coast Dental! We're thrilled to hear about your positive experience and greatly appreciate the effort you make to visit us. We look forward to seeing you again.
West Coast Dental of Monrovia
Carlos Gonzalez
Really nice costumer services . Te A/C was working good plus while I was waiting there where entertainment ( a movie) .
We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing West Coast Dental, and we look forward to seeing you again!
West Coast Dental of Monrovia
We're pleased your experience with West Coast Dental was positive. We thank you for choosing us for your dental needs, and we look forward to serving you again. We wish you continued dental health.
West Coast Dental of Monrovia
Claudia A
I love this place. The dentist is friendly and Veronica the assistant is the absolute best. She’s so gentle and friendly that it made the visit very pleasant. She did such a good job cleaning the rest of my teeth. Thank you, all! Specially Veronica!
We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing West Coast Dental, and we look forward to seeing you again!
West Coast Dental of Monrovia
tokoni atin
Amazing and quick service, I was there in and out in no time, I highly recommend
We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing West Coast Dental, and we look forward to seeing you again!
West Coast Dental of Monrovia
We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing West Coast Dental, and we look forward to seeing you again!
West Coast Dental of Monrovia
Hansen Almani
I wish I can give them 5- extremely Slimy,,,, Not trust worthy....Be extra careful doing business with them they FFFF my wife and My teeth....I have no words to describe them Hustlers....be careful people.
We apologize for the distressing experience you and your wife had with our services. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Monrovia
We apologize for any inconvenience you may have experienced. Please contact our office directly so we can address your concerns.
West Coast Dental of Monrovia
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Monrovia
Stephanie Quinteros
Office is clean, staff is friendly, helpful and patient. The Doctor was so kind and explained everything with no judgment. As someone who is absolutely terrified of the dentist - and had to visit in an emergency due to a chipped tooth, they made it a good experience. I will be recommending to my family and friends.
Thank you for your kind words and recommendation! We're happy to hear that our team provided you with a clean, friendly, and reassuring experience. We look forward to your next visit at West Coast Dental of Monrovia!
West Coast Dental of Monrovia
Abdulrahman Bakhsh
Worst clinic you would ever visit, totally not professional or organised. The treatment one of the worst
We apologize for the unprofessional experience and the dissatisfaction with the treatment. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Monrovia
Thank you for your kind words! We're happy to hear that our staff provided you with patient and focused care. We look forward to your next visit at West Coast Dental of Monrovia!
West Coast Dental of Monrovia
We apologize for your experience and the impression it left. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Monrovia
Ellie Diaz
I went to get some work done and I was charged for TWO full cleanings. Insurance would not cover because there is no reason why you would need that done TWICE AND the dential office could not provide the GUM test which they never did.I was sent back and forth between Delta Dental and the Dentist to figure out what code they needed to use. My moler broke and I was in sooo much pain I ended up paying $1600 just to have my moler fixed cause neither company cared about THEIR mistake.
We apologize for the billing issues and the distress it caused during your treatment. Thank you for your feedback, and we urge you to contact our office directly so we can address these concerns and find a resolution.
West Coast Dental of Monrovia
Thank you for your kind words! We're happy to hear that our staff provided you with friendly and professional care. We look forward to your next visit at West Coast Dental of Monrovia!
West Coast Dental of Monrovia
Ben Arrue
Worst dentist ever. Waste of time. Please don't come here. Never on time and can't even get a cleaning done the day of when that is what you called to schedule.
Hi Ben, I would like to apologize for your visit today. However, we need to take check up x-rays in order to diagnose a cleaning that is in the best interest for your dental needs. It has been a few years since you had any x-rays done and we like to provide all of our patients with the best quality patient care. Please give us a call if you if we can be any assistance to you 626 263-3333. Thank you.
West Coast Dental of Monrovia
We sincerely appreciate you sharing this review but we have not seen you in our office since 10/13/2021. We'd like to learn more about your patient experience, and what we can do to improve. Please reach out to us at (626) 263-3333 at your earliest convenience. We look forward to hearing from you.
West Coast Dental of Monrovia
Kandi Kautious
Horrible customer service and completely lying to myself and my family about the cost of procedures… on top of processing double payments saying it was an “error” and then processing a THIRD PAYMENT the next day.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email info@westcoastdental.com with your full name and contact information, so we can send your information to our corporate management team so that we may contact you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
West Coast Dental of Monrovia
Karla estrada
Receptionist was great ... super easy online sign up . Unfortunately I don't have insurance and simply cleaning my teeth was going to cost me 150$ And to get 2 root canals they wanted to change me over 5 thousand. They don't have payment options besides starting pay of 2 thousand to get started . Luckily I found a dentist at TJ who will do the same job for $700
We appreciate your feedback. It is our obligation to advise patients about their oral health and necessary treatment. Ultimately, it is the patient's decision whether to proceed with the treatments. We have no control over our patients’ insurance coverage. At West Coast Dental we hold our dentists to very high standards to ensure that our patients receive top quality care. If there is anything we can do to answer your questions on your treatment or help with future dental needs, please contact us anytime at info@westcoastdental.com
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
shelli dolin
It was ridiculous that I was 1st to arrive, 3 people brought in before me, over 40 minute wait! I was a new patient looking for a good fit for dentistry. Not to mention that I waited over a week for an appointment. I better not be billed through my insurance as I will dispute it endlessly. Worst experience ever!!! My time is as valuable as the Dr's.
We are sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. Regardless, we are making a conscious effort to minimize wait time and let patients know when we are running behind schedule. If you need additional help or have any questions, please call our office, or send us an email at info@westcoastdental.com
West Coast Dental of Monrovia
Casey Hussey
For those who see all of those 5 star reviews ...is because they were giving free electric toothbrushes to those who made one. Ive seen it done . Do not..I repeat DO NOT go here. Especially don't take your children Horrible service. Horrible office & personele. All they care about is money. Cannot provide you any clear explanations for what they need to do and why. Pushy pushy as it comes. Many of my family members have stopped going here and friends have even left with saying it's bad. It's so bad..that they rescheduled my sister multiple times..and then she comes in for a scheduled service. (Took over an hour to be seen to her SCHDUELED service)...sat down in her chair...numbed her up... and then proceeded to tell her that the dentist was busy and she won't be seen?! Like?...what?! I can't even wrapp my head about that.... Will guilt trip you into getting uneeded things done to your children. Even one of the assistants TRIED to tell me to not get something done on my son. When she left..the dentist then started showing Me horrific pictures of children's teeth. ( that had nothing go do with what was needed for my child) On top of that..CANT PROVIDE A SAFE .SECURE. AND COMFORTABLE environment for children. Please for the sake of your own peace and mind and security.... Do not go here. Or leave before you run into the same issues many before you have. Also guys...it's just a tooth brush. If you see this and are deciding to go here. ..just know... the 5 stars given are majoring from this past year. (When the toothbrushes were started being given)
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at info@westcoastdental.com with your full name and contact information, we will send your information to our corporate management team so that we may contact you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
West Coast Dental of Monrovia
Michelle Quirante
I don't often do reviews but I had a great experience here, particularly with Dr. Evini. I've always had enamel issues with my two front teeth and have considered crowns to replace my two front teeth for over a decade. I always felt uncertain about it and when Dr. Evini showed me his work I decided to finally do it. I'm so happy with the results, my confidence has improved since getting my teeth fixed. The service I receive every appointment I have is very welcoming and accommodating.
Thank you for your kind words about our office. Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a wonderful experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can't wait to see you again soon.
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
J.R. Mayer-Bahr
Very friendly and helpful staff, the office smells good and is spacious. I'll be back, and I don't usually like the dentist but these guys are good!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
Connie Silva
Great experience with my daughter brought her for her 6th month check up and everyone was very nice and patient especially Veronica who did her cleaning
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
Darian Mitchell
I went with my 9 year old daughter to get her teeth cleaned and I was able to sit in the exam room for that appointment. When we returned for her fillings I was asked to wait in the waiting room, or the procedure will not happen. I'm sorry but this is 2024 and I'm not leaving anyone whom I don't know personally alone with my child while she is clearly in distress about the procedure. Call me a helicopter mom if you want, but after I asked a few employees if they would leave their child the way they were asking me. Their response was the same as mine. Do not bring your younger children here...
Hello, Darian, we understand parent's desire to ensure their child is safe and comfortable during their appointment. Our goal is to help our young patients feel as safe and comfortable as possible while under our care. We would love to get into contact with you regarding this policy to further clarify why we abide by this. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com. Thank you!
West Coast Dental of Monrovia
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Monrovia
Jennie Price
I love West Coast Dental of Monrovia. They are always kind, personable, and open to questions. They try to make things as convenient as possible, offering same day fillings if a simple check up isn’t as positive as you might have hoped; and they are upfront about there being a wait if you do choose to move forward same day. I’d give 4.5 if I could, only because sometimes the wait can be long and it is quite chilly in the office. Special shout out to Vanessa/Veronica (so sorry, I am terrible with names!) for listening to my concerns and going above and beyond to make sure I felt good about my cleaning and recommending Glide for ultra thin floss for my crowded teeth.
Our team thanks you for your kind words! We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Monrovia
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you and your beautiful smile again very soon!
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
stinkmeaner
Amazing customer service. Recently had an appointment and was more than satisfied with the welcoming environment. Their manager, Angela, is great and offered me some knowledgeable information to help me out. Will 100% come back and would recommend this office to anyone needing dental care.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
West Coast Dental of Monrovia
Jessica Banuelos
My insurance coverage recently changed which brought up a few questions and concerns for me. I called the office last month to get some clarification. Angela walked me through the process, providing in depth insight. I appreciate her time with listening to my concerns and understanding my situation. She provided several options which I truly appreciate. I came in for procedure today and was very impressed with my experience. The staff were very knowledgeable and friendly. I had the opportunity to speak with Angela before leaving to personally thank her for the support. I’m very pleased with the work! Thank you!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of Monrovia
Kimberly Avina
My son got work done for the first time and had a great experience. They made him feel comfortable and that was important.
Thank you for your review! We understand how scary the dentist can be, especially for children! Our goal is to help our young patients feel as safe and comfortable as possible while under our care. We are so happy we were able to help get your kids on board with maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon.
West Coast Dental of Monrovia
Thank you for your kind words! We're happy to hear you had a great experience at West Coast Dental of Monrovia. We look forward to seeing you again! - West Coast Dental
West Coast Dental of Monrovia
Jessie Jones
Excellent friendly experience, staff is very helpful and got treatment done by the most professional and caring doctor. Strongly recommend
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
Buford Zee
Their dentists are very inexperienced and they change every single time you go there. They are also very unscrupulous telling patients they need certain expensive treatments while other dentists negate those opinions.
Narciso Sanchez
Gratis servicio. the doctora and staff are amazing and very thoughtfull. I recommended to everyone. thank you Angela and vero, maría, angie
We are glad to know that this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills and are very happy to know that we were able to achieve this for you. We hope to see you again very soon!
West Coast Dental of Monrovia
Allison Garcia
I had an appointment a few days ago at this office. My experience at this office was a positive one. I had a few questions regarding my insurance and co payments that needed to be clear. So I asked to speak to the manager. The manager Angela answered all of my questions in detail. She was professional, knowledgeable and answered all of my questions in detail which gave me a peace of mind. Also the front and back office employees are friendly and welcoming. I recommend this office for anyone who needs to see a dentist.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Monrovia
Violet R
Scammers! The insurance lady was extremely pushy and took advantage of the fact i was younger and alone. She told me to sign up for a payment plan that ended up being a credit card and pressured me to check the agree boxes saying “its just to check how much your payment would be “ . Then the next week i was charged on that credit card without my consent and it severely affected my credit score. Dentist was also trying to upcharge me and was in rush. 3 hour appointment and they wouldnt even clean my teeth. Awful place overall.
Ying Tang
I wish I could give 0 star. Terrible experience today. To the owner of the business, this might be an isolated instance but the processes in your office need to be seriously improved. From my perspective, the staff were not doing their jobs timely, the manager was not dealing with patients properly, and she was trying to cover their careless mistakes by blaming the insurance and by accusing the patients of not being nice even when the patients were mistreated in the first place. My 4 year old son saw the general dentist here in mid October and was referred to the specialist (who comes only once a month) for filling the cavities in the same office. Our appointment was today December 6th, 10 am and my son was asked not to eat or drink in the morning. We checked in at 9:45 am and no one called us until 11am. I saw patients on later appointments got treated before us, then I questioned the front desk about our status. I was told they are still on the phone with my insurance. I told them my son has not eaten or drunk this morning as they requested and asked if he can be at least diagnosed first. Front desk sent me to the manager, Angela. She explained to me that “you have a HMO, it is a discounted insurance…everything should get pre authorization”. I don’t know why she mentioned HMO is a discounted insurance, does that mean I should get a ‘discounted’ service? It has been over 6 weeks since our October appointment, we should get whatever pre authorization needed or at least be notified they haven't got it before today’s appointment! The manager asked me to pay the copay $50, I confirmed with my insurance it should be $45. But she insisted that if I pay $45, I will receive a bill for the balance. I asked if my son can get diagnosed first and I will pay at the front desk. She said no, this is the process. You have to pay first. Fine. At this point, my son has not drunk or eaten the entire morning and finally got x-rays around 12 pm. We did X-rays in Oct and was diagnosed cavities by that time already, but we did it again today! Same office, different dentists. And right after, we were told to come back again for the insurance to approve my son’s treatment. That means we waited 2 hour and half just for second time X-rays and we have to wait another month again for the treatment, because the specialist only comes here once a month. I questioned the whole process to the staff and all I complained was why they didn’t submit the request when we last visited in October and get it approved before our appointment but held us for 2 more hours of waiting. They know we have HMO insurance and we can’t get treatment right away until another approval, then why still asked my son not to eat or drink this morning? Do they think this is reasonable? Again I was asked to see the manager. I told the manager she was not being helpful and all she asked was to pay money first. Then the manager accused me of not being nice, yelling in the office, and insulting her. I am not sure what on earth I said could warrant this accusation? She finally apologized for the front desk lady not doing her job. I said, you should apologize earlier, instead of blaming my insurance and me. She sounds like she already apologized, I should accept it and go back to wait! I definitely don’t want to visit this office anymore and asked them to refer my son somewhere else. They gave me a form to fill out myself and told me to call my insurance to get a referral. I spent another 2 hours with the insurance company to solve the referral. If you have HMO like me, it’s generally the primary dentist's job to submit a specialist referral to insurance to get approval. The form they gave me was useless. The insurance company does not accept it. My insurance company finally sent them a referral form to be filled out and asked them to send it back. Let us wait and see how long it will take them to fill out and send back.
Dulce Andrade
My appointment was at two pm and was there 3 hours ,they checked up on me every hour ,they took forever, Loved how the woman who did the X-rays she was nice and jentle
Monica Gant
I like to thank everyone in west coast dental. They are great. I recommend everyone to visit
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of Monrovia
Edgar Caballero
Good work with Dr. Mark Evini and Leslie they everything great in the entire process.
Thank you for your kind words! We're happy to hear that West Coast Dental of Monrovia provided you with a great experience. We look forward to seeing you again! - West Coast Dental
West Coast Dental of Monrovia
ayman saleh
Ive always had a good experience here . I called last minute the previous day and was able to get an appointment the next day and on a Saturday too. Dr. Mark Evini has always done a great job every time I come in. Leslie was very knowledgeable, helpful and answered any questions I had.
Ahmad TV Show !
Really I had so wonderful time enjoying deep clean session. They did very good job. Thanks alot Dr Farnaz and Patricia
helay abavi
Dr. Mark Evini was very friendly and made sure I was well taken care of. I would recommend him because of his quality work.
Mildred Bailey
I went in for denture work for my father they have a amazing staff they went over and beyond to help make sure my father dentures fit comfortably to eat and they were professional and thoughtful as well as willing to make sure they did all they can do make sure my father was happy. I speak on behave of my father Leon Bailey a patient at west coast dental they are amazing company located on Foothill Blvd in Monrovia ca 91016
Bruce Estrada
Patricia , was very nice and helpful, we’ll be back soon , thank you to ur team
We're so glad our Monrovia team made your visit enjoyable! We hope to continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Monrovia
Pierangelo Cordero
Service was top notch, we did a walk in for a implant consultation, they took care of my wife right away, with only a fee minutes wait time. All details explained, treatment plan etc, in short we found our dental clinic for our family. Highly recommended! Shout out to Patricia who did my wife’s cleaning and took her impressions, she made sure everything was done smoothly and painlessly.
maria manzo
I had a great experience . They made me comfortable . I really recommend Dr. Evini. Dulce , Diana , Vero and last but not least Lesly , they made me feel so welcomed .
Hey Maria, we are pleased your experience with our dental office was positive. We look forward to serving you again, and we wish you continued dental health.
West Coast Dental of Monrovia
Mystic Pollcat
The people here are very nice and welcoming. Patricia was outstanding. Love coming here.
Maria G Garcia Olmos
I came back today for a c&b delivery, wonderful caring employees, Patricia works wonderful with the doctor, she continues to be a caring and empathetic person and she tells me ever step before its done the two are awesome together
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health, and we look forward to seeing you again!
West Coast Dental of Monrovia
We're pleased you had a positive experience at our dental office. We thank you for entrusting us for your dental needs, and we look forward to serving you again. We wish you continued dental health.
West Coast Dental of Monrovia
Gabriel Finamore
I've been coming here for years, always friendly and do their best to meet your need. 10/10 would recommend!
Alexandria
The first nurse who took me to the back was judgmental. And the actual dentist who saw me was also judgemental and rude.
Felipe Gutierrez
Every appointment that I had was very friendly and really care, only today the doctor that helped me was impatient because I didn’t understand English and really make me feel bad, you can tell when someone is working on something they not enjoy doing it.
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. We hope to serve you better in the future, if given the opportunity. In addition, if you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Monrovia
David
West Coast Dental in Monrovia is great! The staff and office manager are courteous and professional. My dentist is excellent! It was a pleasant experience, even though I had to get work done on a tooth today!
Avelina Renteria
Very nice from the Entrance, kind reception, Gave me Confidence while the treatment is taking event …..all of he personal know very well.. their task ….. all the personal have a .very professional .acctitude. Thank you
Hello Avelina, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental for your dental needs. We look forward to seeing you at your next appointment, and wish you continued dental health!
West Coast Dental of Monrovia
Heather Malone
The new dentist, Dr Mark, is much more thorough than the other one, and the office seems to be much better than 6 months ago.
Gustavo Morales
Your office is terrible. Been there twice. Both times I was seen way past my appointment time, and then sat in the dentist chair for over 30 minutes. Second time I walked out and rescheduled the appointment with the receptionist. I feel this is part of your culture because when I stood up to leave I asked a dental assistant if I should leave. She helped me take off my bib and said, I think so. Some dentists are also crazy unprofessional. While waiting in the chair the second time, two female dentists in the room next door chatted so loudly I felt they wanted to call everyone’s attention. The subjects were also inappropriate for a medical setting. Among the many crazy things they said I know one of them was being courted by a minority who wanted her to meet his mom. This was a big joke that had other dentists in stitches. To be honest, I thought I was part of a reality show and someone was gonna jump out any minute to film my reaction. But no, it was your insane reality. I also felt the services provided bordered in subpar, but I gave you two stars because of the front desk staff. They were very nice, and, appropriately, apologetic about the whole thing. In any case, I’m gonna go once more because I received a deep cleaning on my left side and the job needs to be finished on the right side. Hopefully I will be seen this century.
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Monrovia
Mira Summers
Everyone was really patient and hard working here. I loved the vibe that everyone gave and this is the first dentist I've willingly allowed to get near me because of how patient they were. If you flinch they stop and ask if you are okay and if you are they continue. They also have a movie or something playing in the waiting room while you wait to be called in. The Monrovia West Coast Dental is absolutely good. While I sat waiting I heard Dr. Mark, Ms. Patricia and a young girl who was scared and Dr. Mark was absolutely patient with her and waited til she was ready. I appreciate that this was done because as a kid when I was terrified of being at the dentist I would be held down. Thank you to the team that was there today helping me and my mom today (Patricia, Dr. Mark, Gaby, Yaritza, Angie and Lupe.) I used to be afraid of the dentist but the first time I visited I was welcomed by patient dentists. Thank you all for today.
We're pleased to hear about your positive experience at our dental practice. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our staff was able to assist you with your questions and concerns. Your satisfaction is important to us, and we look forward to completing your dental work with the same level of care and helpfulness. Thank you for your kind words and trust in our team.
West Coast Dental of Monrovia
David Berger
Waited for an 1 hr to get the x-ray and then sat around for almost another hr and still have not had the cleaning. This clinic does not respect my time nor value my business to treat me like this.
Heather Floyd
I am really afraid of the dentist and have been putting off going for years. I finally was brave enough to go and made an appointment. The staff at this office was so nice and kind that it made my experience so much better than I experienced in the past at other offices. The staff explained everything that was going to happen and made sure I was comfortable during the entire visit. They greeted me by name when I arrived and checked in on me because they knew I was nervous. I appreciate their care and consideration.
Thank you so much for sharing your experience with us. We're delighted to hear that our team was able to make your dental visit a positive one, despite your fears. We understand that dental anxiety can be challenging, and we strive to create a welcoming and supportive environment for all our patients. Your kind words and appreciation mean a lot to us. If there's anything else we can do to make your future visits even more comfortable, please don't hesitate to let us know. We look forward to continuing to provide you with exceptional care.
West Coast Dental of Monrovia
bri ramirez
First visit went well. Office is very clean. The ladies were clean when working around me. Very straight forward and easy to explain when creating a treatment plan. Glad I was assigned here.
Hello, we thank you for taking the time to leave your feedback about your first visit with us. We are pleased to hear that you had a positive experience and that you found our office clean and our staff attentive. We strive to provide a straightforward and easy-to-understand treatment plan for all our patients. We're glad to have you as part of our dental care family and look forward to continuing to provide you with excellent service. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us for your dental needs.
West Coast Dental of Monrovia
Maryann Ur
Provide more dentists. Everyone of my visits I wait an hour or more. You are OVERBOOKING your appointments. Please get more dentists I believe overbooking is a huge problem. Mary Ann Ur. Ps:sometimes I am waiting an hour I finally get in a chair only to wait more time before I see a dentist
Hey Kimberlie, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental. We look forward to serving you again!
West Coast Dental of Monrovia
Isaura Nino
After waiting for 45 minutes in the chair, my doctor did not treat me because I did not want x-rays. When I was under the impression that I was just getting my teeth cleaned. I already know what work I need done to my teeth but cannot pay for it at the moment so I did not feel that I needed more x-rays. When I asked the hygienist why I need an x-ray she couldn’t answer my questions. The doctor and the hygienist talked about me behind my back as if I couldn’t hear them saying that I wasn’t cooperating when I just simply was asking questions. As someone who already has a lot of anxiety about coming to the dentist I will not be coming back here. Unfortunately, my son already started to get his orthodontic treatment here or else I wouldn’t bring him back either.
Hello Isaura, we apologize for the negative experience you had during your visit to our office. Your wait time and the miscommunication about the treatment are unacceptable, and we understand your frustration. We strive to provide excellent care and a comfortable environment for all our patients. We take your feedback seriously and will address the issues you raised with our team to ensure this doesn't happen again. We value your feedback and are committed to improving our services. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Monrovia
Daniel Valdez
Do Not Recommend this office for Dental work. They told me I needed an Extraction and a deep cleaning. For one; I got a second opinion that told me they could SAVE my tooth. Second; west coast dental never sent my authorization for my deep cleaning and scheduled me an appointment anyway. I took the day off work to go to cleaning appointment and was denied because they forgot to send it in! Incompetent!!! Don’t Recommend this place! Also , No Apologies!
Hello Daniel, we apologize for the inconvenience and negative experience you had at our office. We take your feedback seriously and will address these issues to improve our services. Our team is committed to providing the best possible care, and we will work to rectify these mistakes and ensure better communication in the future. Thank you for bringing this to our attention. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.
West Coast Dental of Monrovia
Mia G
Before the day ends, I would like to say thank you to Derek! He explained my treatment so well and was very thorough. Any question I had, he had the answers. I was very surprised when he told me he had just joined your team a couple of months ago. This young man knows his stuff very well. Good job!!
Hey Mia, we thank you so much for your kind words and feedback! We're delighted to hear that you were provided with excellent service and a thorough explanation of your treatment. We take pride in our team's knowledge and expertise. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support, and we look forward to seeing you again soon. Have a great day!
West Coast Dental of Monrovia
Mercedes Ibarra
Well you can improve by communicating better to your client so they’re well prepared before their visit. Today for example I had an 8:30am appointment with the surgeon for a painful impacted wisdom tooth I have been suffering with for some time now. I came in Monday prior to today and had a whole discussion of what was to come. Today, I was completely blindsided when asked how I was to make a payment for my procedure. I’m aware medi-cal covers tooth removal so I was confused. Last minute I hear the surgeon refuses to remove my impacted wisdom tooth without a bone graft. Also that the bone graft of course is not covered and it will be 450 dollars out of pocket. I was not prepared to pay anything today just to be free of this pain. So unprofessional. I will never be returning and will also find another dentist for my children. We will not be coming back.
We're happy you had a positive experience with us at West Coast Dental. We look forward to serving you again in the future and we wish you continued dental health.
West Coast Dental of Monrovia
Jesus Sanchez
West Coast Dental is the place to go for all your dental needs! Friendly and informative staff that are always willing to work with you and go out of their way to suit your needs.
Hi Jesus, we thank you for your kind review! At West Coast Dental, we strive to provide exceptional dental care and ensure our patients feel comfortable and well-informed throughout their visit. Our friendly and accommodating staff are dedicated to meeting your needs and exceeding your expectations. We appreciate your recommendation and look forward to serving you for all your future dental needs.
West Coast Dental of Monrovia
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
josie riese
I had such an awesome experience here. Patrica and Dr. Haffar made me feel very comfortable and at ease my entire visit. As someone who has a lot of anxiety towards the dentist this was a very pleasant experience. Highly recommend!
Hello Josie! We are thrilled to hear that you had a fantastic experience during your visit to our practice. It's always a pleasure to serve you with exceptional dental care. We would like to express our gratitude for selecting West Coast Dental as your dental provider. It means a lot to us that you trust us with your oral health needs. We are eagerly anticipating your next appointment and the opportunity to continue providing you with the same level of quality care. Thank you once again for choosing us!
West Coast Dental of Monrovia
Thank you Diana for taking the time to let us know how we did. Thank you for choosing West Coast Dental to fulfill your dental needs. We look forward to seeing you at your next appointment, and we wish you continued dental health!
West Coast Dental of Monrovia
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come!
West Coast Dental of Monrovia
Hey Erika, we thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Monrovia to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Monrovia
Bernardo Ortega
I’ve been coming here for a few years now and the service has always been great. Most recently I have notice there is new staff and they have also kept up with the same great customer service and overall experience. Alberto took his time in making sure I understood my procedure and kept checking in on me while I waited for the doctor to come in. I highly recommend everyone to come here, your teeth are safe with everyone at this office.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Monrovia
Otto Camejo
Hi ?. I'm very happy with all the workers. Dr Hafar and Alberto was excellent. I gonna recommend this office to all my friends and family
Hey Otto, we thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our staff. Your recommendation means a lot to us, and we appreciate your support. If you have any further dental needs or if your friends and family have any questions, please don't hesitate to reach out. We're here to provide excellent dental care to everyone we serve. We wish you continued dental health!
West Coast Dental of Monrovia
Alex Castillo
The staff was clueless about I forming me through my visit what to expect. It took over 2 hours to finish my first time cleaning and X-rays even though I showed up 15 minutes early. The teeth cleaning itself was poor and unacceptable. You’re lucky my insurance covered this visit or else I’d really submit a larger complaint with money back request.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of Monrovia
Miranda Ryan
The dentists here are really great. They take the time to explain the treatments and treatment plans to you and make sure you understand. I had the best deep cleaning I've ever had here. I would always leave my old dentist in pain and confused but I havent had any bad experiences yet! Wait times can be a little long, but it's worth it to know they care about their patients. Dr. Haffar and Mary Beth are amazing! They had me laughing throughout my appointment and truly eased my dentist related anxiety. Thank you so much!
Hello Miranda, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental for your dental needs. We look forward to seeing you at your next appointment, and wish you continued dental health!
West Coast Dental of Monrovia
Hello, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you at your next appointment!
West Coast Dental of Monrovia
Rebecca Litchfield
Monrovia West Coast Dental is fantastic. The staff is very professional and extremely cordial. Patricia is an ideal dental assistant Dr. Alfar was wonderful.
Hey Rebecca! We greatly appreciate your positive review of West Coast Dental. Our team takes pride in providing professional and friendly service, and we are thrilled to hear that you had a great experience. Thank you for your kind words, and we look forward to serving you again in the future. We wish you continued dental health.
West Coast Dental of Monrovia
Blanche Harris
I’m always anxious about going to the dentist but everyone, Yaritza, Patricia, MaryBeth, Dr. Farman, Heather and Candy, truly put me at ease and made sure I was okay every step of the way. I will not hesitate to come back to THIS dental facility because of the care they showed me ?
Thank you so much for your kind words and for choosing our dental facility! We understand that visiting the dentist can be an anxious experience, and our team is dedicated to providing a comfortable and caring environment for all our patients. It's wonderful to our staff made you feel at ease and su pported throughout your visit. We appreciate your trust in us, and we look forward to serving you again in the future. Take care and wishing you continued dental health!
West Coast Dental of Monrovia
We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you soon!
West Coast Dental of Monrovia
Thank you Riju for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Monrovia to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Monrovia
Afsheen Towhidy
Ok, so the staff was great. They would let us know how long it would be and acknowledge to each person how long and why. The financing person actually listened and worked with me. Everyone was great, a good vibe, which helps when there’s stressful dental work needed. I really enjoyed the experience there and WOULD recommend it to locals for dental work
Thank you for your kind words and for sharing your positive experience at our dental office. We are thrilled to hear that our staff provided excellent service. Creating a positive and supportive environment is important to us. Your recommendation means a lot to us, and we look forward to serving more locals in need of dental care. Should you require any further assistance, please don't hesitate to reach out. We wish you continued dental health and happiness!
West Coast Dental of Monrovia
Noemy Tatro
Definitely I want to thank you Dr Garnaz and her assistant Beth for the great job you do! Very Well done!
Thank you Noemy for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Monrovia to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Monrovia
Fred Hamstarxp
Great experience! The entire staff was very friendly and supportive. Thank You Dr. Haffar for your amazing work! Thank You Derek C for coordinating my treatment and helping me out! The team here really goes out of their way to make sure you are taken care of! Thank You team!
Hey Fred, thank you for your outstanding review! We are thrilled to hear that you had a great experience at our Monrovia office. Our entire staff aims to provide a friendly and supportive environment for our patients. Our team is dedicated to going above and beyond to ensure that every patient receives the best care possible. Thank you for choosing us, and we look forward to serving you again in the future! We wish you continued dental health!
West Coast Dental of Monrovia
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of Monrovia
F B
They’re always so respectful and play great music. Very cool vibe in here and efficient at getting the job done.
Hey Franco! We thank you so much for your review! We are thrilled to hear that you appreciate our respectful staff, and had a positive experience at our office. We strive to create a welcoming atmosphere for our patients. Moreover, we are delighted that our team efficiently takes care of your dental needs. Your kind words mean a lot to us, and we look forward to providing you with excellent service in the future. Thank you for choosing West Coast of Monrovia. We hope you have a great day!
West Coast Dental of Monrovia
Carmen Mel
The service was excellent. All my questions were answered very kindly. Thank you, Derrick and Gaby, for your attention.
Thank you for your kind words and positive comments about the excellent service you received. We are pleased to know that all your questions were answered and that our team provided you with friendly assistance. We greatly appreciate your recognition and look forward to serving you again in the future. We wish you continued dental health.
West Coast Dental of Monrovia
Manny Sosa
Mary Beth was great was personable, knowledgeable and very informative. Thank you.
Hello Manny! Thank you for taking your time to leave a review. We are thrilled to hear that you found our staff to be friendly. We are committed to providing excellent customer service and a welcoming experience for all our patients. We appreciate your feedback and we'd like to thank you for choosing West Coast Dental of Monrovia to fulfill your dental needs. We look forward to continuing to provide you with friendly and quality care in the future.
West Coast Dental of Monrovia
Mary Frances Mitchell
Considerate staff, puts patient at ease. If cold they will get covering to warm you up. They are patient with disabled patients and can perform services with patient in wheelchair. Definitely recommend.
Thank you for taking the time to leave us a review! We are delighted to hear that our staff was considerate and made you feel at ease during your visit. Ensuring the comfort and well-being of our patients is a top priority for us. Your recommendation means a lot to us, and we appreciate your trust in our services. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Wishing you continued dental health and success!
West Coast Dental of Monrovia
David Yee
very friendly and helpful staff. had both a crown on my left lower side and a bridge on my top right side. normally the shots for me are very uncomfortable but this time the doctor was very skillful. the financial advisor was through and helpful in laying out my options and the rest of the staff were extremely friendly and helpful. i would highly recommend this place.
Hey David, we thank you so much for your awesome review! We're thrilled to hear that our staff was friendly and helpful throughout your visit. We appreciate your recommendation and look forward to serving you again in the future. Wishing you continued dental health and success.
West Coast Dental of Monrovia
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon, Donna!
West Coast Dental of Monrovia
Asanga Seneviratne
Dr. Tran was fantastic. She did complete check up and provided me with all the information. As well as, tips amd methods to take care of my teeth at home .this was the almost my first time getting my tooth check up without a huge bill at the end. Its all because of the diligence of the Dr. Tran. Thank you.
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had a great visit with our doctor and that they provided you with a complete check-up and valuable tips to take care of your teeth at home. We pride ourselves on providing our patients with the best care possible and are glad to hear that our doctor’s diligence has helped you in keeping your dental bills low. We'll be sure to pass on your kind words to Dr. Tran and our team. Thank you again for your kind words, and we look forward to seeing you at your next appointment.
West Coast Dental of Monrovia
Amanda Burnett
The front staff was not friendly. When we made our appointment the previous day they didn't schedule the cleaning I had asked for . They also talked rudely about us to other staff while we were in ear shot. We 100% would not recommend this office to anyone and will discourage anyone we know to come here. The Dr was fine but was over whelmed with the amount of patients.
Hello Amanda, thank you for taking the time to provide feedback about your recent visit at West Coast Dental of Monrovia. We are sorry to hear that you had a negative experience with our front desk staff and that your cleaning appointment was not scheduled as requested. We understand how frustrating this can be, and we apologize for any inconvenience caused. Any unprofessional behavior that was exhibited is definitely not acceptable, and we will take necessary steps to address the situation and prevent it from happening in the future. We value your feedback and would like the opportunity to make things right. Please contact us at info@westcoastdental.com, and we will do our best to address your concerns. We hope to have the opportunity to serve you better.
West Coast Dental of Monrovia
Al Al
Very good! I love doctor Haffar, the personal is great. Yaritza is my favorite shes always on top of all my issues. Hated the old staff, LOVE the new staff!
We are so happy to hear this was your experience in our office. We look forward to seeing you again very soon!
West Coast Dental of Monrovia
Jose Lopez
My appointment was at 9am. I didnt get seen until after 10am. I was in the office for about 3 hours, out of the 3 hours I was probably only seen for about 30minutes. Went it with a temporary bridge that fit fine, left with an uneven bite and no temporary covering my exposed tooth extraction area. Told dental assistant the bite was uneven so they proceeded to flatten the temporary, causing an even more uneven bite because the top teeth doesnt fit into a flat area on the temporary. Left with more problems than when I went in. I had already been there 3 hours so I figured Id just deal with the uneven bite until I return in 3 weeks. Not looking forward to returning. Terrible experience overall, and just want to complete my work so I don’t have to return.
We are so sorry to hear this was your experience with our office and we take patient experience very seriously. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We are prioritizing improving patient experience by smoothening out communications and we try our best to ensure that these types of occurrences do not happen regularly. We urge you to send us an email at info@westcoastdental.com with details on your experience so that we can help with your concerns. Thank you
West Coast Dental of Monrovia
We are so happy to hear this was your experience in our office, Donna. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of Monrovia
yashar rahbar
Very clean, organized and professional dental office. Staff are super friendly and caring. Strongly recommend this place.
We are so happy to hear this was your experience in our office, Yashar. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again soon!
West Coast Dental of Monrovia
Tim Mitzlaff
I had a molar break in half. This dentistry took me right in. They performed the needed x-rays right in the same chair. The Doctor was a magician with the numbing needle. I didn’t feel a thing. They set me up with a temporary crown, and a few weeks later being today I returned for the permanent crown. Every one there was courteous and friendly. I’m very pleased with the professionalism. Dr. Sturgeon is excellent. Thank you!
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon, Tim!
West Coast Dental of Monrovia
Kent Davis
I have to say I'm thoroughly impressed with everyone at the Monrovia office. Very pleasant staff, and the Dentist is a rock star in what he does. I have a lot of dental work that needs to get done and I'll be doing it all at this location. I highly recommend West Coast Dental of Monrovia And as bonus they'll play music that you enjoy while the work is being done! Rock n Roll??
Thank you, Kent! It brings us joy to hear that you were impressed with our office and staff! We hope to continue providing exceptional service for all of your future appointments with us.
West Coast Dental of Monrovia
Sarah Rojas
My experience with West Coast Dental was beyond exceptional. I felt welcomed immediately with the warm disposition of the front desk receptionists, Yaritza and Nora. Their manners exceeded my expectations of appropriate customer service. I asked to speak to the manager at this location just to congratulate them on their performance. The manager, Victoria, was very personable, professional, and sweet. The services at this location were also amazing. I’m usually quite scared of the dentist, but the staff and dentist, Dr. Spurgeon, were patient and comforting. I’m glad I finally found an office that is beyond what any patient could ask for. Thank you guys!
We appreciate you for taking the time to share your experience, Sarah! It brings us joy to hear that you've had a satisfactory visit and that our staff was able to make your appointment even more comfortable. We hope to continue to provide you with exceptional care and support for all of your future appointments with us!
West Coast Dental of Monrovia
CAROL AVILA
My experience was exceptional. I hate going to the dentist. In fact, I dred it. I was pleasantly surprised a friendly, professional environment… from the receptionist to the Manager, Victoria. I was comfortable and put at ease.. I will definitely go back for my cleaning.
Thank you for your review, Carol! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again soon!
West Coast Dental of Monrovia
Thank you for taking the time to share your feedback with us, Jay!
West Coast Dental of Monrovia
Hello Maria. Thank you for leaving a review and for taking the time to share your experience with us. We are delighted to hear that you found our team to be very nice. At West Coast Dental of Monrovia, we take pride in providing exceptional customer service and care to our patients. We are glad that our team was able to make your visit a positive one and create a welcoming atmosphere for you. Thank you again for choosing us as your dental provider and for sharing your positive experience with others. We look forward to seeing you at your next visit.
West Coast Dental of Monrovia
Luisamaria Flores
Let’s face it, no one likes going to the dentist. But since I found WCD I don’t plan on going anywhere else. I always feel cared for and listened to. I come with questions and leave with answers and a smile. Have recommended them to everyone.
Hello Luisamaria! Thank you for taking your time to leave a review! We are thrilled to hear that you had a positive experience at our dental office, and we appreciate your kind words. We're committed to providing a caring and attentive experience for all our patients. We're glad to hear that you felt cared for and listened to during your visits with us. Our team takes pride in addressing any questions or concerns you may have and providing answers to ensure that you leave our office with a smile. We are grateful for your recommendation and for choosing West Coast Dental of Monrovia as your dental provider. We will continue to strive to exceed your expectations and provide the best care possible. Thank you again for your support and positive feedback. We hope you have a great day!
West Coast Dental of Monrovia
Hi Sthella. We are thrilled to hear that you had a positive experience with our doctor and team. Our goal is to provide excellent care to all our patients, and we are glad to know that we met your expectations. We appreciate your feedback and thank you for choosing West Coast Dental of Monrovia for your dental needs. We look forward to serving you in the future.
West Coast Dental of Monrovia
Yvette L.
Inform patient when they check in that there’s a long delay or if they are not going to be service per the appointment
Hi Yvette, we are so sorry to hear this was your experience with our office. If you would like additional help or if you'd like to talk to someone about your experience, we urge you to send us an email at info@westcoastdental.com.
West Coast Dental of Monrovia
Thank you Dook for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Monrovia to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Monrovia
Thank you Sara for taking the time to let us know how we did. We appreciate you for choosing West Coast Dental of Monrovia. We look forward to fulfilling your dental needs again and hope you have a great day!
West Coast Dental of Monrovia
Hi Qiana! We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Thank you for choosing West Coast Dental of Monrovia for your dental needs!
West Coast Dental of Monrovia
Ashley Spicer
They were fast and got straight to the point, but when my son came home 3 of his brackets popped off and one completely came off. If you’re going to be fast at least do the job properly.
Daniel Herrera- Luna
Grrat customer service they are very helpful and they get you the service you needed. Thank you.
Stephen Gutierrez
They tried to lie to me and make me pay a random fee about a year after I left and had already payed off my service. Called and they didn’t ask my info but said that my balance was a mistake and to have a good day. Shady people. Don’t trust them.
Conde
From the moment I walked in everyone at West Coast Dental of Monrovia was very kind and professional. The Front Office, the Dental Assistant who took the digital images as well as the X-ray Technician, the Dentist, the Dentist Assistant, and Finance Manager, she has a great sense of humor which I totally appreciated when we were discussing my financial responsibility. Everyone answered my questions, made sure I understood everything, and they all made me feel cared for, from the begining of my appointment, not once did I feel like I was being rushed through my appointment. Totally recommend them!!
Fatemeh Tadjiki
Provide the services my insurance covers. The doctor in Monrovia CA are always trying to up sale me services I cannot afford and refuse to do the basic teeth work I need.
Joel Navarro
I was in a lot of pain and scared to go in for a check up but once I got in the receptionist Yaritza made me feel welcomed and like I was at home she was helpful and got my paperwork done real fast. Once I got to the back the assistant Lupe and Diana were very helpful from x-rays to helping me with the doctor, then the manager Jose was amazing at explaining what the doctor said I needed to get done he helped me understand why it was needed and helped me with payment options. I had a couple of extractions done I will be back for the rest of what doctor recommended thank you guys for all the help ^(^.^)^
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Monrovia
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Monrovia
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Monrovia
Randy Petitt
The Staff is So Professional & Helpful, & Virginia Gave me all the info To make all this process very Easy!! & X-Ray Tech was Great The Dentist was Amazing & Quick. Didn't Hurt at All!!! Loved the Experience!! Was Relaxed & Felt Amazing after all Was Done!! Highly Recommend them for all your Dental Needs. Can't wait for My Next Visit!!! Thank You So Very Much!!! Way to Go All ? Randy Petitt.
Aschara Moranon
Lies about what is that you have to pay. My dental insurance said they covered my bone graph. The office did not tell the truth. Told me it would be 350 each tooth for each tooth. I called my insurance and they said it covers that bone graph. They kept asking for money. My daughter is an adult and she witnessed that they lied. The insurance representative even said if we get 300 dollars today the specialist would do it. But, I called back and they said so do a grievence they didn’t even send in the paper work since they haven’t receive anything for this year at all. Basically I would put no stars.
aschara moranon
Doctor Edward has excellent manners and screens you for everything that’s good you. The front desk people are fantastical. However, only one dental assistant is happy and makes me feel comfortable the rest of the the x ray person has no manners and speaks in a rude not a rude manner but abrasive. So today I found out that medical insurance covered everything. But, they didn’t want to send in paper work, I called my dental insurance plan and they said my Bone graph would be paid for all. They GT the surgeon said he could do it today if I paid 350.00 a tooth. My daughter is a witness to all this. The person that reviews the insurance and does all the paper work even asked me if I could pay half he would do it right away. I don’t have the money so I said no. They did even send in the paperwork when I called they didn’t send in the X-ray they just they when I said my insurance said to send in X-rays and they would approve it she said the doctor said he didn’t do bone graphs she lied and they lied about the money. They didn’t even send in any request ever for anything since 2020 and even then there were no X-ray or a bone graph request. This West Coast dental company are ripen off scammers. My daughter is an adult and we will make sure they won’t do this to anyone else again. Zero stars really.
Ricky Garcia
Treated very poorly as if I was trying to get something for free . I called the office for how much it would be out of pocket and was quoted $59 for teeth cleaning after at the office was told a teeth cleaning is actually $800 Left the office very humiliated
Josie Rivas
Extremely long wait times. Poor customer service. Will change appointment with no notification. Never get back to you when you request patient documents.
Christina Rivas
Usually the visits take forever !!!!! My appointment can be at 8am and we won’t leave until 1030 for a basic cleaning . But this time… it went quick we were out with in an hour . Again for a basic cleaning. Beth was awesome, she held a conversation with my 10 yr old and made him feel super at ease. She started a conversation with myself as well. Beth was great! Beth went above and beyond for my kid and I really liked that .
Teri Stute
I knew the minute that I walked in the door that I was in the right place. The girls at the reception desk were so friendly and helpful and smiling faces. After my initial examination, Calo did my teeth cleaning. And he did an incredible job. Not only was he friendly and knowledgeable, and put me at ease immediately.. he did an extraordinarily wonderful job cleaning my teeth. From now on he will be the only one that cleans my teeth. I've already let the receptionist know that when I go back for my next visit that he will be the one that cleans my teeth. I absolutely had a wonderful experience all the way around at this office. My first time there and they gave a wonderful first impression.
Yunuen Ramos Vega
I am a patient for the Invisalign treatment. They had given me the appointment to come in for 12/1/22; today. They are not open. I was given the card to come for my check up/progress. To get more of my Invisalign and rubber bands. I called the number on the door and was told no one was here at the location and that they were closed for business today. And the women on the phone that helped me was confused on why it was given if they are not open. The fact that this was given by the manager of the location and was still was given wrong. There is no possible way you couldn’t have checked a calendar. As so could have I, there is no solution to which I was told to come back the next day or wait until the actual dentist was available. I had to call off of my job,and missed my class to come do my responsibility of getting more of my treatment done. There is no way of getting around this place. I will be calling and coming again tomorrow to get this done. The women on the phone also mentioned to me that I was noted for Dec. 5. No one from the office ever reached out to tell me that. Nor was there a reminder card given for that date. Then only card I had been given was Dec. 1,2022. There needs to be an format of checking these dates on their calendars. Unbelievable that this had to happen. No sort of respect to peoples time. I emailed this to customer service. This is not the only 1 star review. What a disappointment for everyone that comes here. Now I’m stuck till I get this treatment done.
Gualo Cruz
First time went in and it'll be the last. All they want is money from what I perceived from the finance lady who was rude like she had no time to explain and upset because I didn't want to pay the whole cost of the procedure at that moment. I was just going for a consultation I didn't expect all this money to be spent that same day. Than when I got a prescription from the Dentist, his assistant had asked me what pharmacy and I mentioned and wrote the CVS that's near which he knew already. The Assistant said it'll be ready an a hour. Went and drove after couple hours to the Pharmacy and nothing was ordered in. I called this West Coast Dental place the next day after and talked to reception and said she'd call me back. After 3 hours thought I call in again. This time they put me on hold for 10 min. Hanged. Called again than another clerk said they did talk to the pharmacist and put the order in and also that the Dentist wasn't available to prescribe any orders anymore because he wasn't available that day and here I am in pain. During this whole time I'm frustrated calling the Pharmacist and West Coast Dental back and forth. I called again and this time another receptionist answered and finally she was able to put the order in. Seems that theirs plenty of young receptionist who don't really care and in general. Should of paid more attention to the reviews before going.
Heather S.
This place has the shadiest business practices. Aside from the terrible experience I had at this location, they also signed me up for dental insurance and didn’t tell me. What the??? Apparently they took $59 last year and just tried to take it again. Don’t go here
Jacqueline Carroll
Drove an hr to come to an appt. Just to it being closed. Called the number on the door to be told 1. They "tried calling" but didn't update my number from when I was there the previous week and wrote my new number down for them to change 2. That now I have to wait another week to come in to get a mold done for a mouth guard that I paid 1000$ for last week.
PJ Akbari
I came to your office as a new patient to do my routine cleaning and oral examination. The doctor suggested deep cleaning. I prefer regular cleaning, but they refused to do a regular cleaning which was so strange to me. I am very disappointed and dissatisfied with the way I was treated and I am going to report this in social media in a hope that their manager/director hears how they are treating new customers.
Erika Braxton
Wish I never paid in full for braces. My son has been with braces now for 5 years. And still not where he needs to be. Ortho is only available once a week and it’s difficult getting an appointment. This has contributed to longer than normal wait times for an appointment especially if you need to reschedule. Also I don’t know how many orthodontists he has had over the last 5 years. There is no continuation of care. Frustrated, upset, dissatisfied, disappointed, fed up! Sad for my son….. Don’t bring your kids here unless you want braces on twice as long as normal…
RayDawg 4200
Great staff, huge shout out to Doctor Chris Spurgeon and his assistant Mary Beth. They were friendly, and reassuring. I definitely recommend them to anyone in need of a dentist.
Jessica Cayetano
So far I’m enjoying my time at west coast dental! The staff & dental dr is super friendly and very sweet. Everytime I go I feel comfortable they do an amazing job!
Danielle Barnes
2 hour wait time. I have an allergy to codeine, I wrote it on my paperwork. After the exam and finding out I had a pretty bad infection causing my 8/10 pain, I asked Dr Spurgeon, after he turned away and was ready to walk out, if I needed any antibiotics for this infection and can I have something for pain. He asked if I had any allergies, I told him codeine. He proceeded to call in Tylenol with codeine and amoxicillin. I called the office and informed them, for the third time, I have an allergy to codeine (I know, it’s getting old at this point) I was told extra strength Tylenol would be called in. I said don’t call that in, I can buy it OTC. Mary Gonzalez, the office manager, assured me it was not OTC Tylenol and to pick up the medication. NOTHING was called in. This place is a joke run by absolute clowns.?
Mia Munn
I was supposed to get documents Regarding cost from the treatment coordinator Mary prior to my daughters 1st treatment appointment. I have called 3 times requesting this information and have NOT received a call back.
Cassandra Campos
Ana and Mary Beth are great and have provided me with an excellent and comfortable experience. As a new patient I am happy I chose West Coast Dental.
We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of Monrovia
Lauren Romo
Do NOT waste your time coming here. My appointment was at 10 AM, I arrived 10 minutes early as advised, didn’t get taken in until 10:50 AFTER I said something, and I waited in the dentist chair for ANOTHER HOUR just for him to tell me someone would come and talk to me about the cost of a SIMPLE TEETH CLEANING! Mind you, the whole time the dentist was bouncing around from patient to patient, which is just disgusting no matter the protocol. Then some lady came and tried to give me her sales pitch on something I don’t need, then proceeded to tell me the cost of the cleaning which was so obsurd and overpriced I had to walk out. Just don’t waste your time like I did, just a shameful money grab.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Monrovia
ANDREW LOPEZ
Better customer service and better attention to detail when billing customers. I had a Very unprofessional experience with management and would not recommend getting service at this office or any west coast dental office for that matter.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
Felipe Moreno
Best dentist and service you can go to they take care of you like your family
Keith Baker
Súper nice people, only waited about 10 minutes and super easy to make appointments. Thank you dr spurgeon!
Greg Civitate
My appointment was for 3pm. I got there at 2:45 as recommended. I was not brought to a dental chair until 4pm. They didn’t start the cleaning of my teeth until 4:45. If they’re going to be so late they should notify me so I don’t get there so early. I’m very upset at there unprofessional way of conducting business. This is not the first time, and unfortunately it probably won’t be the last. I hope this report will help rectify the issue.
jess R
Horrible experience and waste of my time. I came to West Coast Dental after moving to Monrovia from another state. I was established as a new patient and during my first cleaning with them, the dentist broke one of my bottom permanent retainer brackets. He insisted it would be a “simple” fix that Ortho would handle at a future appointment that was scheduled for a week later. Thus bringing us to today, I go in for the ortho appointment to fix the broken bracket in my retainer, only to wait for over 40 mins in the waiting room and then be asked by one of the assistants about getting braces on. They didn’t even know what I was there for. Then, I was examined by the actual orthodontist who continuously questioned why I was in and what happened. He then said that he would “have” to charge me if he fixed it so he recommended me waiting to have the dentist do it (that ORIGINALLY BROKE IT TO BEGIN WITH!) and come in for a 3RD APPOINTMENT! Truly the most unprofessional and inefficient dental office I’ve been to. Save your time and go somewhere else.
franchie san pedro
From the moment I walked in I felt the care and concern for my issues from the receptionist to the dentist
Adrian Pal
This clinic is excellent. Everyone was very professional and knowledgeable. Mary G is an excellent person. She explained everything I needed in a professional manner. She is very knowledgeable of her job and friendly. Is was willing to work with me as far as payments. I would definitely recommend everyone to this clinic. Mary G is very courteous. She ask how I was doing and how I found the office. I felt welcome by her. She is a great asset to the company.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Monrovia
Justin Cheng
went in to pay a balance, they said it was a charge of $150. asked to see a breakdown of the cost, and after five minutes they said “oh we were looking at the wrong thing, it’s actually $60”.
We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
West Coast Dental of Monrovia
Rosa Robles
Horrible service the office manager is so unprofessional the nurses are so rude and the doctor doesn’t even communicates with the parents.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
Wendy Nava
I dread Beyond dread coming here because every time I come and it’s a simple check up it’s an hour and a half wait and things haven’t changed and it’s not because of the pandemic because this was happening before the pandemic. It’s ridiculous how i’ve gone three times for the same issue and all three times I wait an hour and a half just for my dentist to tell me they have to go through my insurance and see what it says because I was declined which I was never even informed until I had to call. And it’s funny how they’re really good about calling you for your six month check up but they’re not good about calling you saying hey whatever needed to be approved wasn’t approved we need you to come in and do the process all over again. My appointment this morning was at 8 AM I was not seen by the doctor until 930 and I talked to him for maybe five minutes and that was it.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Monrovia
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Monrovia
Thank you Hector for taking the time to let us know how we did. We appreciate you for choosing West Coast Dental of Monrovia to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Monrovia
Huian
They should be more efficient by proving X-ray, consultations and teeth cleaning at the same time and same day.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Monrovia
Alex Valenzuela, thank you so much for the positive review!
West Coast Dental of Monrovia
Daniel Avitia
Office manager Mary and the rest of the team are kind and professional. Give them a go!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Monrovia
Anita Mitchell
Excellent staff made you feel welcomed Mary Gonzalez was very helpful today with my billing
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Chris Hodge
Your pediatric dentist is completely unprofessional and in my mind disobeyed her oath as a medical practitioner in denying my son what was deemed urgent medical care.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of Monrovia
Rk Apo
Your office staff is rude and unprofessional. There is a severe lack of customer service.
Ana Gonzalez
Waited 1 hr in the lobby with my mom who has Alzheimer and had specifically told the receptionist since I made the 1st appointment.
V rojas
I noticed that on the days the orthodontist shows they schedule too many consultations. I was scheduled go get the braces started and I ended up waiting 2 hours from 16:00-18:00 for the manager to tell me that they won’t be seeing me today. Because they close at 18:00. I was patiently waiting meanwhile they would call up other consultations before me who had appointments after mine. I noticed that my name was highlighted with 2 other names in the middle of the page when the waiting list was almost filled. But one family was able to go in and which their family name appeared to be Hunter and the other 2 which had Spanish last names including mine were still outside waiting. It looked like they were showing priority to the one Caucasian family over the Hispanic families. It was until 17:30 that I approached the front desk and I asked if they would be seeing me today to get the procedure started and the employee said yes and that they close at 18:00. Then I asked how long the procedure takes and she indicated that it takes one hour. I still waited all the way to closing and they never called me in but to speak to the manager.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
Sachiko Pedder
Was told to make appt with a specialist. Specialist not available for over 1 month. Asked for a referral so I can be treated sooner. No help. Very poor patient service.
We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
Rose L
They cancled my appointment with a late notice. Also they are not transparent about their fees.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Monrovia
rebecca litchfield
Many thanks to all who were so courteous and professional at West Coast Dental. I have the highest praise for a well oiled machine that doesn't need fixing.
Sam Dowiri
Unprofessional staff. The dentist was in rush , she didn’t take her time examining my wife. Even my wife she was in discomfort , the dentist told us that she has no time to do anything today . We felt that we were rushed out of the clinic. The dentist prescribed medication for my wife , and we have been told it has been sent to Walgreens. We have checked with Walgreens , but no prescription was sent to the pharmacy. Even the manager assured us that the medication sent already . I won’t recommend this office .
Michelle Bock
Bad customer service. Takes at least 2 hours for them to take care of me even I have an appointment. The extra girl was rude. I asked her when it’s my turn. Because I have to go back to work. That was after more than an hour sitting in the room waiting to have my teeth cleaned. She said to me right away and asked me do I want to make a different appointment. That was rude and unprofessional. Patient was waiting more than an hour without any service and she wants me to reschedule a different appointment. I will never ever come back to this place again. I will not recommend anyone to West Coast Dental. Thank you,
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Monrovia
Salma&Victor Martinez
Very good attention from everyone who works there, the best dentist in the city!
PeRc1vAl
Love this office the managers and everyone else who’s works there are great people they helped me be a lot more confident in my smile and the manager there is super nice and was ver helpful definitely will come back and definitely recommend this dental office anytime!!
Mirsha Nava
Very kind. Positive energy and made my 5 year old feel very comfortable. Thank you staff ?
Thank you for your review! We understand how scary the dentist can be, especially for children! Our goal is to help our young patients feel as safe and comfortable as possible at all times while under our dental care. We’re so happy we were able to help get your child on board towards maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon :)
West Coast Dental of Monrovia
sylvia “chivis” Castillo
After several attempts to find a good dental office....we finally came here. Our first time and we walked out extremely pleased. Everyone is super nice and all take their time to explain everything to us. Loved the hygienist. And Izzy the receptionist is super nice and was very patient helping us figure out our dental coverage. Dentist aren't easy for me but I truly felt very comfortable here. We have found our long term dental office.
We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of Monrovia
Christopher Caceres
Was very easy and quick to schedule appointment, got my daughter seen with in 9 hours, but after that, they made me separate from my daughter and I had to wait in the lobby while they took the x-ray, said I couldn't go in, my 6 year old girl had to go in alone, due to the pandemic... It's 2022 and everyone who wants to be vaccinated, IS, I think this was ridiculous, my previous dentist allowed my whole family to stay together, and that was towards the end of 2020, I'm not comfortable with doing that again, my daughter had a tooth ache and also needed and annual check up/cleaning, they diagnosed the tooth ache but said they wanted to schedule another appointment to get a second opinion from a specialist, they didn't even bother to do the annual check/clean, they said the specialist will do it. So far I'm not too impressed..
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
alejandro campos
Go In for dental work over charged and paid in full with cc. My insurance coverage is good but was over charged. And after paying all being bullied not to get my work done after paid. Due to not settle with insurance I mean come on paid up front by me. I guess I have to just go some where else to finish thier job. Don't recommend this place to all union Brothers and sisters.
We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
West Coast Dental of Monrovia
Renee Bettger
Excellent customer service and care. They go out of their way to please even a difficult patient like me. I recommend this location. Thorough follow thru on insurance and planning best outcome for me. Thank you, very much; West Coast Dental, Moonrovia,CA
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
Scott Ramsay
Process was extremely slow. Waited 3 hours just to get a filling. In this time and age with all the modern technology this is ridiculous. There's no one else in the office no other patients what is the deal?
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Monrovia
Hector Cabrera
Excellent staff and great environment setting, music and communication. Would definitely recommend anybody to come in !
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Monrovia
Steve Blankenship
Great service today by x-ray tech, doctor, and hygienist. Friendly, reassuring, easy to talk to. Appreciate the excellent customer service
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Monrovia
Mercedes Carmona
Everyone here are great, especially the Hygienist Alaine Wagner. She calmed me down when I was having anxiety about having work done. She was very gentle and I didn’t feel a thing. She was just a very nice person. I would suggest to anyone who is looking for a dentist to come to this office. You would be disappointed.
Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of Monrovia
Frances Gutierrez
Had a emergency situation and was taken care of immediately. I was able to see the dentist, was given a prescription for medication to help me with the infection and made a future appt. I haven’t taken care of my teeth and need extensive work done, partial dentures and deep cleanings. But the whole office is professional, friendly and caring as I get anxious. I will refer family and friends. Thank you everyone ?
Thank you for putting your trust in our practice, Frances. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Monrovia
Andre Rennard
Super nice and very professional service. Very thorough with examination. I am very happy with everything sofar. Dr's and assistants are amazing.
Eric Greene
Disgusting experience, if I didn’t agree with what was recommended they would not just give me a cleaning. Either I pay $1,340 instead of the $69.00 that was allowed by Dental Dental I was refused service.
Shane weaver
A couple months ago I brought my son in for a cleaning. The dentist told me my son couldn’t have a cleaning because he needed to see an endodontist for a root canal. Took him to get the root canal and brought him back after that was healed to have his cleaning. Was told after being there for an hour that he needs to see some other specialist to get his teeth cleaned. I was told he needed to see the specialist because of the tooth the endodontist fixed. don’t understand why they made the cleaning appointment if they couldn’t do the cleaning. They should’ve set him up with the other specialist when I made the appointment. Complete waste of time.
P4nda G4m1ng22
The best Dental office ever Love it and Super Happy to be part of it Thank you to all the Dentist and Staff there!!??❤
Jacqueline Hurtado
Staff was very friendly, Ana who took my x-rays was very gentle and friendly. Treatment needed was discussed and explained to me which I really appreciate. Overall really great experience. Would definitely recommend to friends and family.
Celia Garcia
Staff is professional, friendly and make you feel comfortable. I definitely recommend.
c0d3301
I had a really great experience.The Dr. was great he made sure I understood everything that needed to be done and Jose was also a great help making sure we knew the cost and we had about what needed to be done for my teeth.Im difently coming back.
Thomas Maguire
I was surprised it was open Saturdays & I got an immediate appointment next day! Very high tech professional office & personnel. Extremely efficient operation! I would recommend to any one 10+ *****!
Ramon Hipolito
I cannot say much about other’s experience but for me, they are pretty thorough with their work and takes time with each patient. I’ve been going here for 2 years now. The dentists and assistants are good. Their hands are light when working with my teeth. Taking the X-rays are pretty fast and smooth transition. I rated 5 stars because they explained what Possible treatments I might need and they are pretty straight forward with a sprinkle of niceness. Will review more in the future for updates.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Monrovia
Emerald Garcia
All the girls where really nice ? she spend extra time with my daughter cleaning I forget her first name I believe is Miss Munoz I remember her last name. Lol The dentist ? explain too me everything really clear. Thanks guys for making my daughter Comfortable ?
aguerrido1955
Totally disastrous experience. The desire to profit before serving prevails in you, this was the last time I visited you.
Thank you for the 5 star rating!
West Coast Dental of Monrovia
Elaine N
I'm new to the Monrovia area.. first time here and it was a good experience.. Staff and Dentist were all friendly.. I told them I was deaf n difficult understanding with wearing masks so they were ok removing their mask n communicate with me better.. They even helped me with other stuff needed.. Thank you really appreciate it
Sheyla Sosa
I would not recommend this office for kids. We had to switch dentists because this is one of the few places around us that takes our insurance. My boys were always confortable with visiting the dentist but took them to Westcoast Dental Monrovia and they do not want to go back. Nurse took my seven year old to take his x-rays while I waited for him outside. Then he was told to sit inside by himself and wait to be seen by the doctor. He waited about fifteen minutes and came out crying cause he waited too long and no one was telling him what was going on. Once seen by the Dr. and person that did their cleaning, they did not even try to engage with my kids to make the visit less stressful. I do have to say Lupe one of the dental assistants was very kind. My boys were used to getting a service appropriate for their age and unfortunately they do not have that there.
We are so sorry to hear this was your experience with our office, Mary. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Monrovia
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Monrovia
Jess Robles
My experience with Dr. Spurgeon and Hygenist Alaine were awesome!! I am someone who is afraid of the dentist, Alaine was very comforting and had me relaxed with just her talking and I truly appreciated that. I look forward to going back for my second teeth cleaning and sure hope that I get her again. I am sure that all your staff is great. Props to Alaine!!!!!!!
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
West Coast Dental of Monrovia
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Monrovia
Brenda Holland
Dr. Becker and the rest of the team at West Coast Dental of Monrovia are awesome. Today was my 1 year old daughter's first appointment. The staff is very friendly and Dr. Becker was very patient with her. Great Experience, thank you!!
Roberta Olivares
Western Dental of Monrovia have nice people working there doing their best but there is a lot of waiting. I was getting kind of tired. Thursday ortho was also there.
On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
West Coast Dental of Monrovia
D Coy
I want to thank the Dentist Alaine that did my cleaning today, she was very professional and straight forward about the treatments I need and how to properly take care of my teeth. I felt very comfortable and confident in the excellent service and advice. Staff was also professional and courteous. Thanks
Marissa Saenz
Dr. Spurgeon was good and to the point. Took a while though because they were slammed and he was the only doc. Front staff was nice and accommodating.
kELLYgIRL
I can’t even leave a review based on procedure cause we never got seen! After an hour wait the front desk was uncertain when I’d actually see the dentist. He suggested I reschedule my 6 year old sons appointment. It took a bit of reassurance to my son that he was in good hands all to be rescheduled? No thank you. At the very same time my friend took her kids and it took them an hour for an X-ray and even without a single cavity said they had to send her to a specialist for a simple cleaning. Would not ever recommend, take your business and money with a place that cares about you.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
Fullace
waited 1hr and 20 minutes in the chair of the dentist waiting for the DR, to look at my teeth because I had tooth pain and walked out with them wanting $6,000+ to fix my teeth. I called me insurance to see why this wasn't being covered. I do had coverage, seems like they sent bad X-rays again. found another dentist they were able to get this work done with my insurance. I Don't recommend this dentist.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
Alex Joj-Escun
Very friendly place and they take care of you good. The only minor issue is just the wait time. Which I don't think deserves to rate the place down any stars. It's COVID and it makes sense that wait times may result in an hour or more. I don't mind since I just play on my phone lol. Overall, this place is the best! I highly recommend here.
Our team thanks you for your kind words, Alex! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
West Coast Dental of Monrovia
Art BanDit
I go here because its close. They mess up often. Randomly close with zero notice for the patients, and I wait in the parking lot for my appointment.. and later I'm told I missed the appointment. But they weren't even open. Today was " Oh lets clean your teeth" and they did, and then later I'm told " "Oh, we need to charge you $300 for that, you're not covered". No thank you. There are many more examples of their mistakes. Like I said, Its a location of convenience. If you can deal with mediocre service, and are okay with dealing with inconveniences, then you'll be ok here.
We thank you for your feedback, Art. We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
Thank you for your kind words! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
Lisa Marie Gallegos
Horrible! I was emailed confirmation on 3/11/21 for my 9am Saturday appointment. Filled out online registration, printed forms. Was dropped off at 8:45am, waited...waited...waited. Checked Google listing of location, shows office opens @ 10am. @ 9:30am Called their helpful 866# and was disconnected by operator, called again and different operator says, "we left you a voice mail on 3/11, the office is closed today. Would you like to reschedule?" Welp! With me being home all the time and life not so busy, I definitely would have picked up a call. But none arrived, they are lying now!? Oh, we called the wrong # would be next lie. What jokers! I told operator, no thank you on reschedule, notes are incorrect. I would not trust West Coast Dental to work on my mouth now, not worth the all this distrust.
N Ng
Staff not friendly or eager to help customers. Find dentist cold and indifferent to patient's need. First time cleaning was so lousy I had to complain to have it redone. Second time they pushed for 'special cleaning' which quoted $450. I asked for regular cleaning and they said my dental plan only is prophylactic and they will only give a polishing. I left.
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
Mike Mountjoy
My appointment was at 9am I was the first person in the door and signed in and did not get called tell 9:50
Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. If you need additional help or have any questions, please call our office or send us an email at ncamacho@westcoastdental.com
West Coast Dental of Monrovia
Zuly Gudiel
I would totally come here again. The staff was very professional and friendly. From the moment i entered i was greeted by Jose who was at the front desk. He checked me in and provided me with paper work to fill. He was very kind and the best part is i was seen right away and they looked busy. The manager Amanda was very nice and she explained everything very thoroughly when explaining everything to me about my insurance and coverage she was very honest and clear and i didn’t feel like she was money hungry i loved that she wasn’t pushy at all like other dentist offices. Another thing that i liked was that they were very clean and organized when working with patients. If you need a place to go this is the place. Plus i felt like their prices were reasonable and they were willing to work with what i decided to do. I plan on bringing my father here asap i know he’s going to be well taken care of and happy with his results.
Thank you for your awesome review, Zuly! We are so happy to hear that we succeeded in providing exceptional service to you and were able to take care of all your dental needs. We strive to treat our patients like family! We can't wait to see you again and we look forward to caring for your father soon as well :)
West Coast Dental of Monrovia
Max Faulkner
The wait was longer than I anticipated for a check-up but I discovered many complications with my teeth that will bite me in the future had I not recovered said information. My only complaint was the wait time, everything else was perfect.
Hi, Max. Although we do apologize for the time you spent waiting in our office, we are so happy to hear that you enjoyed our practice. Our goal is to make sure you as our patient feel safe and comfortable at all times while under our care. We look forward to seeing you again very soon.
West Coast Dental of Monrovia
John Michelin
If I could've given zero if I could have. I want in with a swollen jaw, and severe jaw pain. I left with a subscription for ibuprofen and a plan for 3k in plans. F#ck this place. They are evil people feeding off of people in pain. My jaw was crazy swollen, while this was happening they asked me to get a cleaning. I said I don't want anything like that while the pain is this intense.... No response. Seriously, this place needs to be shut down.
We thank you for your feedback, John. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Monrovia
Mandyam Venkatesh
The dentist did not diagnose the infected painful tooth and instead wanted to replace the neighboring bridge tooth for replacement with an astronomical $$ to do the work. Also the dentist would not answer my questions and left me waiting in the exam chair, very unprofessional in his behavior. I would give 0 star if available
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Monrovia
Jennifer Knothe
This location's staff and dentist disregarded my concerns about jaw pain and tried to pressure me into a root canal after seeing me for all of five minutes. Left me waiting in the chair for another 40 until I finally walked out. If you want to see a dentist who will listen to your concerns and treat you with respect, go to Dr. Monica Munoz in Monrovia.
Alberto Flores
Excellent service, professionals that love what they do and Covid guidelines strictly follow.
El Tigre
In September 2018 I got my teeth cleaned and then I asked for an estimate for braces I decided to get braces and I was happy with the service when I went back so they can put the bottom braces on it was overbooked and a worker lost her temper and told the customer if he wanted to take it outside. Then every month I was doing my payments but they would always clean the wire and put spacers for several months I kept going back just to get my wires clean and put new spacers I got fed up and told them when were they going to put the metals so I can tighten them they said next visit so I stopped paying them because I tried making a complaint but I just got sent to collections till this day I only have my brackets on and still paying them because they won’t see me until I pay it off in full smh
Dear Luis, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
West Coast Dental of Monrovia
Alexis Mason
Worst experience of my life! I have visited this office THREE TIMES in one week only to keep getting referred. If the office is not equipped to handle a child with special needs, that should be addressed prior to scheduling the appointment!!! Each visit is something different. Not to mention, the last visit I just had today (11/23/2020) I had to assist the staff with x-rays. And it wasn’t my son that was causing problems with x-rays, I had to be the person to take the picture!!! Completely unprofessional and a waste of my time. The only thing good about this visit was the receptionist. And I’m not the only one that has complained, there were other patients waiting outside complaining as well.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you for your kind words! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of Monrovia
Audrey Trazo
NOTE: they overbook during COVID-19 expect a long wait time (even with appointment) below is my story Ridiculously long waiting time just for a CLEANING. My appointment was at 10am and I came in exactly on time, waited for 2 hours then at 12pm the doctor only saw me for 3-5 minutes. Around 12:30pm my anxiety started acting up because it's about to be 30 minutes till 3 hours of me waiting for a CLEANING and it wasn't until I started complaining that someone finally saw me and my cleaning took only 5-9 minutes. A total of 2 hours and 40 minutes here for about 10 minutes of service. If you're with insurance please call your provider and go somewhere else I'm sharing my story because they are not attentive towards their patients and the cleaning I received was rushed and un-thorough. I hope others don't have to go through the same experience and they improve their scheduling and organizational skills.
Donna Diasio
Everyone was pleasant and nice... Dr. Spurgeon was gracious and knowledgeable ... and the staff was professional.
Walter Paschal
The staff as well as the Dr where extremely professional. I have a fear of the dentist and they made me feel comfortable and at ease by explaining each step clearly. I would recommend this dental clinic to anyone who has had a bad experience before. They are great!
Yes, you are absolutely right - the dental office can be a scary place; however, we are glad that we were able to change your perception and get you on-board for maintaining and keeping your teeth and gums healthy. Thank you for putting your trust in us to take care of all your dental needs. We greatly look forward to seeing you again soon!
West Coast Dental of Monrovia
Henry Mena
The staff at west coast dental in Monrovia California really showed me a lot of quality care they work very hard to provide great service to all who come. I went for my first time there. Every step of the process was smooth and everything was explained to me prior to anything being done. They take very great measures to ensure every pacient is safe and taken care of. The environment is clean and professional and warm. I believe if you live in the area make sure to schedule an appointment here you will enjoy it. Special thanks to Gessenia for her quality care.
Maribel Garcia
They don’t allow parent to stay next to their kids and they tray to make an extraction . That is so ridiculous!!!
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we will be contacting you shortly. If you have any other questions, please call our office or email us at feedback@westcoastdental.com so that we may further assist you. We thank you for your patience during this time.
West Coast Dental of Monrovia
Gerald Rogers
Very nice customer service . U better hope you end up with YESENIA !!! She’s so nice ??
Hi, Gerald. Thank you for your kind words about our team! We truly appreciate this and look forward to seeing you again very soon :)
West Coast Dental of Monrovia
Mary Mulrooney
Dr. Spurgeon and Christiana we're very friendly and informative of my dental needs had a great experience there
Thank you for your kind words about our team, Mary! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of Monrovia
Michael Magallanes
Great plays great people lots of energy I do an excellent job I’m very happy with the procedures that I am having done and having them happy with the pricing that I’m getting and just a all-around great customer service. Great place I recommend it
Thank you for your review, Michael! We are so happy to hear that you enjoyed your experience in our office. It is an honor that you chose us to take care of all your dental needs. We look forward to seeing you again very soon! :)
West Coast Dental of Monrovia
Ivette
Very expensive, I decided to go to another dentist. I requested for a copy of my records and they said they would email me. I never received anything and I called to request it once again. I didnt receive my copy. I am still working on getting my copies.
Traci Pomeroy
Great service but I did have to wait an hour and a half in the chair before the dentist came in.
Garcia Armando
Don't know why this place has bad reviews they where incredible. Every person that helped me from the front desk to evey nurse in the place that stepped up and tried to help me because I had a gag reflex. Yesenia the nurse there was my rock helped me get my exrays done and kept checking up on me the whole time I was there. Even though she wasnt nurse assigned to me for xrays or for my extraction. Chris the nurse that was assigned to me kept encouraging me through the whole procedure letting me know we where almost finished was very thoughtful and helpful. The dentist Christopher Spurgeon went out of his way to find me a bucket incase i needed to through up. Christopher was quick fast nice and understanding of my situation. I was terrified comin in thinking people where going to get mad at me because I'm terrified of dentist and because of my gag reflex but they all made it so easy that it put me at ease and I ended up not gagging much and being in and out quick and no longer in pain. Love this place will be going back to do more work soon.
Meagan Huerta
Genuinely the worst dentist office I've been to. They do not listen and refuse to adhere to parents wishes for special needs children. I've never waited less than 2 hours and staff is too busy talking and on their phones when they should be focused on the patients.They also always WAY overcharge and do unnecessary work. They wanted to charge $900 for my child and when I explained my insurance wouldn't cover they said I could just go ahead and pay them. I took my child to another dentist and not only was the charge only $130, my insurance covered it completely. I don't know how West Coast Dental is still open.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Melissa Cruz
The one thing I noticed and dislike about this dental office, is how they *always* try to up sell you on their services. They told me I needed a crown on one tooth, but I told them I can’t afford the $950 they’re wanting to charge me, and requested for a filling instead. They said they can’t do a filling because it’s a liability to the dentist if anything happens to the tooth. I went to get a second opinion from another dentist and was told I could just get a filling on the tooth. They did the same thing to my daughter before. They said she needed some kind of expensive treatment coz there’s potential cavity on 5 of her teeth. She walked out of that office without the cleaning she originally went there for coz she refused the “treatment”. I will never recommend this place to anyone.
Hi, Melissa. We're sorry that you felt you were being sold to instead of cared for. That is never our intention. We would never recommend a treatment if it wasn't completely necessary. Our doctors are highly educated and trained in providing the most proper of services to our patients. The filling may help you temporarily, but our doctors might have recommended the crown because it will have a lasting effect for you. We also have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail regarding payment options. Please contact us at feedback@westcoastdental.com if you have any other questions or need further assistance.
West Coast Dental of Monrovia
Thanks for the 5 star rating!
West Coast Dental of Monrovia
Raylene Cesena
the staff was friendly and welcoming, even with covid 19 they still did their job to the best of their ability and i give them huge props because their job is double work now making sure everything is super clean between patiences. Waiting time is longer but understandable.
Juanita Cortinas
I felt Welcomed and comfortable. The ambiance is upbeat and professional. I left happy, (WOW) I never felt like that leaving a dental office. LOL See you all next month ?
Haydee N
Took my three year old sontoday as a first time patient to see the kids specialist. The front staff was really helpful and friendly. Dr Becker and the assistant definitely made my son feel really comfortable. Will keep bringing my child in. No complaints.
James Neville
It is always a stressful situation seeing a dentist. This office however made it more time consuming and a bit alarming then it had to be. My appointment was set for Thursday at 1130 for a extraction. Had to wait so long because they say that the surgeon only comes in once a month. Unless I paid 450 for a post the regular dentist could remove it right away. I was not going to pay that ludicrously outrageous fee. So since I didn’t pay it, they let me leave with the same issue and in pain for over a month till the surgeon was there. I arrive at 1105am, lots of people there. Waiting room full and about 8-10 people standing outside waiting. 1200 comes around so I go ask how much longer? My appointment was at 1130. She says one person ahead of me. Which was not true cause there were people that said they have been waiting for the surgeon for over 4 hours!!!! I have no choice so I wait and wait and wait. Finally one hour and forty five minutes after my scheduled appointment they call me in. Quick in and out. As soon as they were done I ran for the door. Way too many people in this office for comfort. I don’t have any doubt now that this place is totally wrong for what they did to me and they should be investigated by the Board. I’m going to contact them and file a complaint. Basically they are using your awful pain too take your cash. Awful in these Pandemic Times.
Mona Montoya
Friendly staff, Dr. Spurgen is great. Have had 3 fillings and 2 teeth extracted with no pain.
Thank you so much for rating us, Mona. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
sherri woods
I went there last week. It was a 2 hour wait. I was in excruciating pain. I was seen, then I waited an extra 30 minutes to speak to someone about the pricing. I never talked to the person. I had to leave due to an emergency. They told me, i should be getting a call about the pricing. I never received the call. On top of that, I never got any pain meds and I'm still in pain. This place is horrible. I have no choice but to go to them due to Covid 19..Since my dental place is closed????
Hi, Sherri. We are so sorry you had this negative experience at our office! We understand your frustration, waiting a long time while having extreme pain. We also understand that your time is valuable, and we are doing our best to ensure that the wait times will be reduced in the future. If you could please reach out to us at feedback@westcoastdental.com, one of our staff members would be happy to further assist you in fixing these issues.
West Coast Dental of Monrovia
Melody Yao
I took my son to see dentist, we were waiting almost 3 hours to see dentist, the other patient was waiting for 4 hours. they told me they only have 1 dentist on that day, then why they overbooked patients, guess just want money from insurance. me and my son didn't eat anything and kept waiting, dentist only checked my son teeth for 2 mins said will need schedule appointment to pull out one of his loosing teeth. that's it, 2 mins......they said need wait another month to schedule, I am done, I have never ever experienced like this, wasted my time!
Hi. I'm so sorry for the miscommunication! I understand your frustration as you repeatedly confirmed your appointment. If you would like to speak to me directly, kindly feel free to contact us at feedback@westcoastdental.com. We will be more than happy to assist you in understanding the details.
West Coast Dental of Monrovia
Mayra
Waited 2 hours just for a cleaning. Staff seemed like they didn't know what to do. Different doctors every visit. I will be changing dental office.
Hi Mayra. Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com
West Coast Dental of Monrovia
John Zaroyan
I have one BIG issue with this outfit , you never get the same dentist doctor it’s always someone new and they always ask you if this is your first visit . I am thinking to switch again .
Hi, John. Thank you for your feedback as we take each review very seriously. In cases like this, we sometimes have instances where our doctors may have personal emergencies out of their control, thus not allowing them to come to the office that said day. This is when we bring a "new" doctor in from a different location within our company to fill in the position to continue with your dental needs. Each doctor in our company is highly skilled and trained to accurately perform the correct procedures for each patient's individual needs. We ask you certain questions to assure you that we care about you and want you to benefit from our practices. We take pride in our service to each patient and hope that you will give us another chance to prove that to you.
West Coast Dental of Monrovia
Jenny Scahill
Got a call that said my Medi-Cal was approved and to come in for my fillings. I showed up after an hour and a half the dentist came in said ok so let me refresh myself ... totally understood that but then said let me go see if medical approved... confused I waited 30 mins later a lady walked in and was talking about a root canal and paying 950 for a crown ... I told her you called me saying my fillings were approved come in I wait two hours with no one even touching my teeth and start talking about a completely different thing. She said oh you need fillings done? ... so she looked that up and then I said look I want the fillings so how long will that take she said up to an hour and a half. They are just super unorganized poor customer service and to wait two hours with them completely lost was baffling. I only have two days off to handle things and to be told I’d be at the dentist for 5 hours or more was disrespectful in my opinion.
Luciano Monardez
Absolute waste of time. Hours wasted no work ever done. Stay away at all cost. They're just charging the visits to your insurance company without actually doing any work that they know won't be approved. 3 times they had me come in and waste 2+ hours waiting, then doing xrays(again!) Just to tell me I needed a deep cleaning. That is what the appointments were supposed to be. But when i told them they said it needed to be resubmitted for approval AGAIN. 3 strikes you're out. Never going back. That's 4 visits and 6+ hours wasted and still no cleaning. (Something my insurance already told me would be 100% approved.) I hope this saves the reader their time and frustration. If you still decide to go, I hope you have much better luck than me.
Thank you for taking the time to share your thoughts about the office! We apologize that you had the impression we were trying to oversell you. Our doctors do their best to present you with all of the options so you can choose a customized treatment plan that works best for you. I will definitely pass your feedback along and invite you to please contact us directly at feedback@westcoastdental.com to privately address your concerns due to HIPPA regulations. Sincerely, West Coast Dental of Monrovia
West Coast Dental of Monrovia
James Halajian
Complete waste of time. Scheduled everyone for the same time. 2 hours later to never ever get the free cleaning. I wonder how much this is going to cost again . What good is insurance if you have to wait 4-6 weeks to get approved only not to and waste more time. Always feels like going to a car lot . Just once to get my free cleaning would be a miracle.
Hello James and thank you for taking the time to bring this issue to our attention. On behalf of the office we would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Heather Gray (GoldenLady508)
Even making the appointment over the phone, they told me that I can do my visit first and they would help change my dentist for my HMO (never happened so I had to wait another month to do it myself). Also, they told me that I can fill out a form online but I still had to fill out the paper form when I came back the second time. My first visit there and they told me that I needed like a deep clean called reg-something which my insurance, of course, doesn't cover it and it would cost $220. My sister told me that they told her the same thing too! You go through at least 3 people before meeting the dentist (two for x-ray and one for like recommendations); so too many salesmen, I believe. The lady who told me about the deep cleaning-thing also suggested braces (what's a 29 year-old want to do that?!). I decided to forget the cleaning and ended up buying their $40 oral rinse that they recommended also. I felt gyped!
Tony Bustos
The quality of this place has dropped.....be careful when getting things done here cause they are getting very sloppy.
Lurdes Hernandez
My appointment was at 9 am for my child and they told us he had to be on an empty stomach for the procedure, my son did not get seen by the dentist until around 12:30 pm. They new he hadn’t eaten the entire day and they kept seeing other people that got there after us instead of seeing us first since our appointment was earlier. When I asked them how much longer they would keep saying “he’s next”, but they kept calling other people. Then one of the dental assistants said that someone kept moving my sons chart around so that’s why it kept taking longer to see him. They are very unorganized and not patient centered at all they are rude and obviously only care about the money not the patients.
Evony Brown
The whole staff was great, took care of my daughter and I in a timely matter ..... We will be back?
Gemima
I went in for a cosmetic filling and let me tell you I Highly recommend Doctor Christopher Spurgeon he’s work is the best. I’m amazed at the result.
Thank you so much for your kind words, Mimi. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Clara Hausler
West Coast Dental Monrovia is the absolute worst, the worst customer service and worst dental service. I had work done here that didn’t last. Then when I came back to get it fixed, because it was covered under their policy, they tried to charge me.On top of that I have had two fillings they did that fell out. I have tried multiple times to be in contact with their “office manager” who is never in the office coincidently and never responds to any messages. I am still waiting on them one year later to contact me as they said they would to correct the work that is so poorly done by them. I would not recommend a single person to go here. On top of that the doctors are just looking to take your money. I spent about 3 hours in this office waiting one day and the dentist told every single patient, all different ages that all their issues were from grinding their teeth. He than began to suggest that they need additional work and night guards costing a ton. Funny thing when I got to my turn(multiple hours later because they don’t value your time) he proceeded to tell me the same exact thing and told me I had to get a mouth guard all of which costing at few hundred dollars, mind you this was all told to me before he even asked what I was in for. I believe it’s complete fraud and I am reporting them to better business and also to anywhere else I can. People are going here for help and instead are being taken complete advantage of. Also when I initially got work done I was charged for multiple things that never even got done, completely taken Advantage of.
pawan sohal
Very disappointed?. My appointment was at 5pm. I was there 10 min. Before my appointment time. It was already 630pm, they hadn't even called me in yet. I came straight from work. I know theh would take another 1 hour inside. So i decided to leave. I'm never coming back to this office. They schedule so many patients at a time when they only have one dr in office.
Thank you so much for rating us, Xin. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Hima Pop
This is the worth experience I ever have. I go there today and my wife was told that your daughter will have some dental work done with specialist so I went today after waiting 48 minuets. All of the sudden they said oh no we have to take X-ray first. And then get approve from my insurance. It was really frustrating but I said okay while my daughter taking X-ray. I decided to take couple photos for my daughter. Then this lady doctor came out of no where with very rude looking face. And order me not to take photos. I said excuse me. That my daughter I can take photo of here she said that my patient and that my facility. I said wait minutes that should be corporation dental group. Not private office so I got really mad and took my daughter and left. I won’t recommend it
Christine Aguirre
First time patient today and I felt very well taken care of. The doctor was so nice and answered any questions I had. Overall great experience and now I feel better about my next appointment
Lorie LaPrelle
Excellent service. Friendly staff. Patient and kind dentist with great a great bedside manner. 'm going back for more dental work. Would definitely recommend this dentist to friends and family. Keep up the great work!
Victor De la cruz
I really don’t like the dentist but these people made me feel comfortable and help me get through my appointment
Rita Rodriguez
Excellent dentist clean nice courteous will continue to go for services that are
Thank you so much for rating us, Austin. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you so much for rating us, Sarah. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Debbie Cain
Caring and quick to take care of my dental needs. Right after lunch is best. I didn't wait at all
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you next time! Feel free to call the office anytime with questions. All the best, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you so much for your kind words, Jonathan. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you Iris for sharing your experience with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you again. Sincerely, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you so much for your kind words, Laura. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you so much for rating us, Amaram. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you so much for rating us, Andrew. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you so much for your kind words, Vicky. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you so much for rating us, Eric. We really appreciate you taking the time out to share your experience with us.? Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you so much for rating us, Jane. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Margarita Perez
The deep cleaning is a regular cleaning, that takes few minutes to do it. I used to pay $60. with my dentist (sadly he retired); in this clinic is $600. Only one doctor in the office. I spent 3 hours just waiting to be seen, doctor knew I was there ( I was the only one) waiting but he took off for lunch. On the contrary , they were fast to charge near $2,000 ahead of time. I was ready to take off but I remembered I was forced to sign a lot of paperwork and paid for the service in advance. Hard to find a good dentist that takes his time to explain the procedure and makes you feel confident.
ROBERT ANDERSON
I had a great experience at West Coast Dental ... After x-rays and exam, I was given my treatment options.... After that, I was able to choose the treatment that best suited me... Everyone was friendly and professional... When you have dental problems, you just want someone to help you and that's exactly what they did for me.... Thank-You to everyone at West Coast Dental !!!
Skin Reverence
Long waits. No privacy. Every dentist has their own ‘approval’ recommendations. Such as authorizations from your surgeon if you’ve had ANY surgery in the past 2 years!! WHAT?! I couldn’t get a teeth cleaning bc I had a surgery last year? But they cleaned my teeth 6 months ago w NO issues and NO approval process. And they were going to give me a bone graphing procedure 3 days ago w NO approval paperwork or process... it makes zero sense. When asked they said ‘every doctor has their own recommendations’. Ok well thank you for wasting my time. And should I be concerned that you didn’t get an approval from my surgeon 6 months ago when you cleaned my teeth, or when you didn’t ask for one 3 days ago when you were about to slice into my gums and do bone graphing? Come on, let’s be consistent. It’s either an issue or not. I have to wait for an orthopedic surgeon to sign off on a dental cleaning, then clear my schedule to come back? Simply ridiculous. I’m not having mouth surgery. If this was weeks after my surgery, I could understand, but this is a little overboard.
Blueblood 0808
First visit today for my son and so happy. Great location, friendly and helpful staff??? Would definitely recommend!
Thank you Jeanine for sharing your experience with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you and your son again. West Coast Dental of Monrovia
West Coast Dental of Monrovia
Jake Krengel
I hate to add a negative review, but I feel compelled to explain my experience with this office. I have been to this office 3 times now and each time it gets stranger. My initial visit was for a cleaning and a night guard. However, the first thing that happened was someone from the front office came over and asked me to sign paperwork for a deep cleaning. She asked me to sign this paperwork before anyone had looked at my teeth, so I was a little confused. At the same time, I overheard her assistants telling all the other patients there that they needed deep cleanings as well. I was able to hear their conversations because the dentist chairs are all in the same room, separated by little dividers. That's when I noticed every dental chair also has two posters detailing the deep cleaning procedure. Perhaps it was a coincidence that all of us needed this procedure, but I doubt it. I should clarify, I don't think deep cleaning is bad, but it is more out of pocket. I told them I wasn't interested in it at this time but would be open to discussing it with the dentist during another appointment. After a lot of back and forth, I finally said I wasn't prepared for the out of pocket that day and they finally relented. I opted into the night guard and the regular cleaning. Upon leaving the front desk gave me an appointment card to return for my night guard in two weeks. I asked her to also call me to confirm it came in and she said she would. Two weeks later I came in for my second visit. I hadn't received a phone call about the night guard, but I figured that was an oversight. I had the appointment, so I came in and sat in the waiting room for 10 minutes. I had this nagging feeling I should ask them to check before I wait longer so I did. That's when the front desk informed me that my night guard had not come in. Having only wasted 10 minutes I gave them a pass and asked them to call me when it came in. Again, they said they would, and I left. Several weeks later I received a phone call that the night guard had arrived. On the day of my appointment, I was called into work, so I had to cancel. I called the dentist early that morning to ask if my wife could pick up the night guard. The woman on the phone said she wasn't sure and would call me back after she spoke with her supervisor. I never received a call. Later that afternoon my wife was running an errand in the area so I asked her to stop in and see if she could pick it up. I informed her that I was waiting for a callback and they might not be able to give it to her. When my wife inquired about the night guard the ladies at the front desk yelled at her and told her they already told me that she could not pick it up. I later called their office to speak to a supervisor who wasn't there during the altercation with my wife and the front office manager. I asked for clarification on why I needed an appointment to pick up my night guard. She couldn't tell me why other than I needed to be there. I offered this explanation by asking, do I need to sign something like a liability waiver in case it doesn't fit or damages my teeth for some reason? She said yes that's probably it. It's a little concerning she wasn't able to give me a better explanation than my guess, but I gave her the benefit of the doubt, knowing she wasn't a dentist nor the hygienist. I made an appointment to come in the next morning at 9am. This morning, I showed up for my appointment. I waited for 50 minutes until one of the lower level assistants informed me that the night guard wasn't in yet. Visibly upset, I tried to remember that it wasn't this girl’s fault. I was already late for work, so I gave her a brief recap of the situation, wrote down my number, and asked her to have her supervisor call me. I then left. About an hour later I got an email and a text asking me to review my experience. Hence this review. I will update this when this saga is finally over.
• Dear Jake, thanks so much for writing. Our team takes a lot of pride in its work, and it saddens us to know that we have failed to meet your expectations. We apologize for any inconvenience that you have experienced during your visit. The more we know, the more improvements we can make, and we hope you'll decide to give us another chance in the future. Sincerely, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you so much for rating us, Cindy. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Yesenia Ruizesparza
This review only pertains to orthodontics. The ortho side is amazing, the doctor is awesome. General dentistry at West Coast Dental is terrible. I am no longer a patient of general dentistry for that reason. I only keep going back there because I love the ortho team.
Dear Yesenia, we are incredibly grateful that you took the time out to leave us this review. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you that make our job wonderful. We look forward to treating you again! Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you very much for your rating Deb. We take pride in giving outstanding service to every customer and we're happy to receive your appreciation. We look forward to seeing you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service! West Coast Dental of Monrovia
West Coast Dental of Monrovia
Thank you so much for your rating, Elba. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Monrovia
West Coast Dental of Monrovia
diane ayon
Just had my wisdom teeth ? taken out(all 4) and every single staff member did such a great job . They ladies in the front(Priscilla), and everyone else who helped me . I was the only one that came out crying not because it hurt just that is my reaction to hearing the noises, but it did not hurt one bit, it was really fast and they did such a good job explaining everything. I HIGHLY RECOMMEND THIS PLACE!! Thank you ? for everything.
Dear Diane, thanks for taking the time to share your opinion with other community members. The noises from extracting wisdom teeth can be quite scary but you made our job easy and you are so great to work with. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service!
West Coast Dental of Monrovia
John Lane
Predatory dentist. They will agree to anything on the phone to get you in their chair. After a 2 hour visit they want to do everything except what you came for. Be very careful here. They totally upset my wife who was promised a solution, only to be given a complete exam and then a quote for thousands when what she wanted was just a repair.
Hi John, we appreciate you letting us know about your experience, and are sorry it wasn't a more positive one. Our priority is to provide the best patient care, and as a result we usually discuss a number of options that either the patient has expressed interest in, or that we feel would be beneficial to their overall health.
West Coast Dental of Monrovia
Hi John, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
West Coast Dental of Monrovia
joanne ristau
Initial visit was excellent. Went in because of impacted wisdom tooth which was infected. Filled about three cavities, did one small extraction after a bunch of x-rays. They informed me that they would need a referral from DentalCal to extract the wisdom tooth and for deep cleaning. This was on the 21st of October of 2018. As of January 30th and numerous calls to West Coast Dental and DentalCal and on my 3rd series of antibiotics for infection, still had not received authorization for the extraction. Between the office staff and DentalCal, couldn't seem to get the authorization to proceed. I informed them on January 30th 2018 I was going to see another dentist and picked up a copy of my x-rays. I was told by the new dentist that you don't need a referral for wisdom teeth extraction or deep cleaning and I'm having my wisdom tooth pulled on February 7th. Hopefully the office staff we'll get up to speed on the correct procedures required from DentalCal so future clients won't have to wait 4 months to have a procedure done in a timely manner.
Hi Joanne, thank you for your review. We apologize that you had a frustrating experience with insurance verification and that we failed to provide an exceptional dental experience. We would be honored if you would give our office another try so we can provide a renewed dental experience.
West Coast Dental of Monrovia
Bradley Zanteson
This place is terrible. I scheduled a 5:00 appointment and they did not take me in until 5:45. When they finally took me in, they took my x-rays and then sent me back to the waiting because they told me “we need to wait for more available rooms.” This bothers me because I usually see around 5 people in the waiting room plus the 3-5 people in the chairs and there is only ONE doctor. So I waited until 6:10 when they took me back. I then had to wait in the chair for my cleaning for about 30 minutes. When I was finally done, it was 6:50. So for one regular checkup/cleaning, I wasted 2 hours. And about an hour and a half of that was waiting.
Hi ButterBench, thank you for letting us know about your experience last week. We really appreciate the feedback from our patients, as it allows us to continually improve and do better! We are very sorry for the time you spent waiting with us. It is our goal to get every patient back and seen as quickly as possible, but sometimes procedures run late and we are not able to.
West Coast Dental of Monrovia
Maria Alvarado
Very disappointed on the wait time for cleaning I like my orthodontist and witk but for regular cleaning worst place to come you set appointment you come in on time and they make you wait for more than an hour to get attended then to finish they make you wait longer in ther for a routine cleaning I been in here for 2and 1/2 and I am just getting a polish -_- dont recomend this place for cleaning at all!!!! Dont waste your time!
Steve Lara
THIEVES! These people waste 99% of your time trying to upsell you on all kinds of unecessary products and services and only 1% doing work on what’s needed. This place has a seriously high Staff turnover over rate and constant pressure is applied by inexperienced sales personnel who really don’t know what they’re talking about. Owners must be total crooks!
EmilillyEdits
THEY DON'T DO REFUNDS!! I was charged $250.00 for something back in April. Found out in May that insurance covers that, so they had me fill out a paper to request a refund. They informed me that it would take 6-8 weeks. I had to go to the office in Sept to find out what's taking so long. There was an issue that was resolved apparently and was told that my check was mailed Sept 4. After waiting it didnt come. So I went back and was told that the check was mailed on Sept 12th. Kept waiting.....nothing. So I called again and they said the check was mailed on the 17th. So now I'm sitting here waiting for my damn check and getting the run around, the dentist office, corporate are complete morons in trying to process this check. Called again, and was told my check was mailed on the 21st. What the hell kind of business are they running?
Maria Navarro
My husband and I have been looking for a different dentist in the area because the previous one tried to scam us, I came to find out that this dentist office too tried to scam us by charging for services that our insurance covered. People call your Ins. before they start working on you! Are their any honest dentists out there?
Melinda Medeiros
Very kind and patient and friendly. Explained all procedures. Highly recommended
Thank you Melinda! We strive to make your visits to our office as comfortable as possible. West Cost Dental
West Coast Dental of Monrovia
Cato Ouyang
I was in to get a second opinion about a botched filling that has been giving me pain. They assigned me an assistant who clearly didn’t know what she was doing and admitted to me that it’s her second day and she hasn’t been trained. The doctor himself was super pushy and rushed, barely looked at my teeth or x rays before telling me that nothing is wrong. He suggested I use Sensodyne, which I already do. He left before i even had time to ask questions. Then they let me sit for an hour waiting until a lady came in to talk about my “treatment options” and offered me a series of 8 COSMETIC PROCEDURES not covered by my insurance that would cost me $2000 out of pocket. Do not recommend this place. It is a scam.
Hi Catalina, I'm sorry that you had an unpleasant experience at our office and felt that one of our dentists was advising unnecessary procedures.
West Coast Dental of Monrovia
Jessica Patriz Rosales
Do not go here for your dental care! Went here for regular dental cleaning. After looking at our xrays, doctor and insurance rep said that they cant do regular cleaning on us. They want us to pay a lot of money for what they call deep cleaning and also other procedures that they want to perform. We just want to get the service that is covered on our insurance but they insisted to get more. Wasted 3 hours of our time!
Maria Alvarado
I been a patient for almost a year and i will say i love their work but some times the way they set thier appointments are complicated they will set it a certian day and time and change it a day before or they will give you an appointment at a certian time and you will be treated 2hrs after so it makes it complicated when your on a tight schedual ...their ortho is great he is patient and has done a great job as well as his team only down fall is he is only available like once a month on a specific day but over all they are kind a and hard working team both regular dentist and ortho
Janet G
My father goes to west coast dental, he really likes his dentist. Appointment are easy to make always gets in fast and no matter what questions he has they are always available to answer them. The staff is always friendly and respectful.
Mo. S.
I had a appointment at 12 so i showed up 15 mins early to fill paperwork out. I had a tooth that need to be extracted and asked to just extract that tooth.. the went back in forth after x-rays and having the dentist see me. To say would extract the tooth but would need to charge me $450 for a spacer once they removed it. I told them i couldn't afford the space at this time. After having me wait more and speaking to the assistant they decided to decline me the extraction and sent me to a specialist in PICO RIVERA. 1st they could extract it and once i said no to the $450 charge they sent me to a specialist. No pain medication and i had to wait till Monday to go see this specialist. I asked for my x-rays to show another dentist (that Friday) they told me if it was west coast dentist they could but if it wasn't, i had to pay $25 for my x-rays to be sent to a new dentist. Complete waste of time. >:/ Dentist was nice but come on they saw my tooth cutting into my gum and tongue. No help what so ever.
Noral Ledesma
Even though i was walk in patient, i was in office for 5 hours. My initial temp tooth for a crown, was way too small and had no room for my small stub of a tooth, this was a monday, had to return tues, 2 hours, but the dental asst. who put my temp tooth did an excellent job. My first asst. obviously needs more practice. The dentist herself did an excellent job. I had lots of dental problems, and considering the time, work done was excellent! No pain after either. Credit assistance was extremely helpful and appreciated. Thanks to all the personnel for their hard work..
breanna Gojcaj
Nice people! But very high prices. Try finding a lower priced dentist office!
Steve Jobs
This place gets 1 star from me, if I could I will rate it with a big zero They made me wait like 2 hours, service is horrible!!!! Never coming here again!!!!!!!!!!!
Benjamin Espinosa
So far cleanist dental office and dental rooms . Staff are freindly and knowledgeable. I made a good choice coming here. I recommend everybody looking for a good dental offfice to come here.
Lydia Papakonstantinou
Amazing experience! I got an early morning Saturday apointment so as to avoid traffic. People at reception were helpful and started me immediately! Dr Edalat is great! Very sweet, professional, went with me thoroughly all details and made me feel comfortable and safe. Her job was amazing and my teeth have never looked better. Totally recommend her and the clinic. I am going back there in 6 months!
Liliana Trujillo Hernandez
The whole staff is VERY friendly and quick to service you. Dentist Edalat is excellent in service and expertise. She's very pleasant and TRUSTING! I know that's definitely important. I really appreciate the cleanliness of the whole office, from the waiting area to the very station they'll be working on you. The whole office is very organized and kept neat. I love it. Definitely sticking to this beautiful team for a WHILE!
Patrick Semels
The doctor was honest and helpful. They entire staff was very polite and professional. This was by far the best experience I have ever had at a Dentist. I would recommend this office to any person who is looking for quality dental care.
Jackelyne Martinez
My first appointment for my son and I was awesome, girls explained everything perfectly. I guess my only down fall was waiting for the ora surgeon appointment for my wisdom teeth removal. Clean environment && a 1,000 times better than the BaldwinPark facility.
Tom Redd
Don't use this dentist office scam scam scam!!! Typical scam mill dental office. I have dental insurance that covers cleaning and x-rays etc. And I was here 6 months ago and they did a crappy job cleaning my teeth then. No hygienist available even though I asked when I made the appointment. The dentist himself cleaned my teeth at my insistence. So 6 months later I come in and a new dentist of course. Now of course I need deep cleaning that has extra cost to me. When they changed my appointment time yesterday at their request I asked if I was getting my teeth cleaned and they said yes. But of course no hygienist in again today. This place is the typical dental mill scam!!! I will never be back and will find a real dentist to take care of my dental needs. . Be aware dental mill scam scam scam.
Andrea Meyendorff
In general, a good experience, very professional and friendly in their treatment, like many people I am one of those who are terrified of the dentist, and they have given me back the confidence to start my treatment, thank you
Grzegorz Misiewicz
Very helpfull staff. They really try to make your visit as painless as possible.
Mike Le
Staff very knowledgeable and empathetic. Technicoans were professional but amicable.
Marie Salem
They charge me even I have medical and told me about my bill the last second before we get to fix my son's teeth ! And my son's appointment was at 8 they make him wait till 11:30 hungry & thirsty that make me so disopointed !
Shawna Du
I love this dental office. Normally, dental visits make me nervous. But this place is so welcoming and thoughtful that I can relax. Their work is phenomenal. The first visit, the doctor actually asked me how Ienvisioned my dental care. Why has no one ever asked me this before. He really listened to me. And Lawrence does awesome job on my teeth.
marty
Simply the best in every conceivable category - period! Choose West Coast Dental of Monrovia and you will receive superior service and the ultimate experience from a talented, professional and courteous staff. Definitely recommend!
Scott Johnson
Have been very happy with every visit. Never a problem. Staff is great and always friendly. They never try to force procedures on you.
Letti Cull
This is a great office. The staff is very friendly and Dr.Vito is the best. I highly recommend this office.
Gabriel Amaro
Extremely difficult billing department I have two insurances and my wallet still takes a hard hit every time I sit in the chair.
Amanda Roth
As with any dental experience, expect to spend some time here. The technicians are always pleasant and the doctor will tell you how it is. Which I like.
Christian Butler
They always seem to maintain a friendly environment. They are very reasonable with their pricing and are concerned with doing great work. I will be coming to them for all of my dental work from now on.
Contact
154 W Foothill Blvd Ste C-2A
Monrovia, California 91016
951-547-7484
Hours
Mon - 9:00am – 6:00pm
Tue - 9:00am – 6:00pm
Wed - 9:00am – 6:00pm
Thur - 9:00am – 6:00pm
Fri - 8:00am – 5:00pm
For your health, pocketbook and sanity, STAY AWAY from this provider! First, when you make an appointment they swamp you with texts and phone calls. I had to block their number because it was overwhelming. Then, when I came for the appointment, they were unscrupulous selling services I didn't need (not covered by insurance), and then claimed I needed fillings that really were not supported by x-rays. Then, I used an FSA card to pay for my co-pay and they absolutely WILL NOT provide a receipt that shows payment, services rendered and the date. I have spent weeks trying to get the receipt and been given the runaround over and over-- still no receipt.