2604 S Vermont Ave Ste F, Los Angeles, California, 90007
WCDCustomerService@westcoastdental.com
323-731-3333
West Coast Dental & Orthodontics of Los Angeles: Complete Dental Care with a Local Touch
At West Coast Dental & Orthodontics of Los Angeles, we’re redefining what it means to visit the dentist. From the moment you walk through our doors, you’ll experience modern dental care delivered with compassion, precision, and comfort. Whether you're scheduling your child’s first appointment or considering a complete smile makeover, we’re here to serve your entire family in one convenient location.
Your All-in-One Dental Destination in Los Angeles
Our experienced dental team offers a full range of services designed to meet your needs and exceed your expectations—at every stage of life:
Preventive Dentistry That Keeps Smiles Strong
Protect your oral health with routine exams, low-radiation digital X-rays, gentle cleanings, fluoride treatments, and dental sealants.
Cosmetic Dentistry for a Smile You’ll Love
From professional teeth whitening to no-prep and porcelain veneers, we create custom cosmetic plans to enhance your natural smile.
Restorative Dentistry to Rebuild & Renew
Whether you need a simple filling or full-mouth reconstruction, we offer crowns, bridges, dentures, and dental implants to restore your smile’s health and function.
Braces & Aligners for All Ages
Straighten your teeth your way—with options like Invisalign®, Clarity Aligners, and traditional braces tailored for kids, teens, and adults.
Gentle Pediatric Dentistry in a Kid-Friendly Environment
Our team specializes in making dental visits easy, fun, and educational for kids—setting the foundation for lifelong oral health.
Oral Surgery & Root Canal Therapy
We offer in-house surgical procedures like wisdom tooth extractions and root canals—all performed with care and advanced techniques.
Same-Day Emergency & Sedation Dentistry
Toothache or dental injury? We provide same-day emergency care and multiple sedation options to help you relax during treatment.
Flexible Insurance & Payment Options
We work with most PPO and HMO insurance plans, welcome Denti-Cal, and offer convenient financing through CareCredit. Our friendly team is here to help you navigate coverage and find a plan that fits your budget.
Proudly Serving the Los Angeles Community
At West Coast Dental of Los Angeles, we don’t just fix teeth—we build relationships. Our goal is to provide a comfortable, welcoming space where patients of all ages feel confident in their care.
Book Your Appointment Today
Call or schedule online and discover trusted, affordable dental care—right here in Los Angeles.
Garly Murillo
Thank you for sharing your feedback. We appreciate your honest review and will continue working to improve our services to better meet your expectations. - West Coast Dental
West Coast Dental of Los Angeles
Carlos Garcia
Great experience. Doctor was very helpful and patience. Everyone here was friendly and helpful. Claudia who was helping during my procedure was very supportive and caring.
Thank you for your kind words! We're happy to hear that our doctor and Claudia provided you with a supportive and caring experience at West Coast Dental of Los Angeles. We look forward to seeing you again! - West Coast Dental
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon! - West Coast Dental
West Coast Dental of Los Angeles
Thank you for your 5-star rating! We're happy to know you had a positive experience at West Coast Dental of Los Angeles. - West Coast Dental
West Coast Dental of Los Angeles
guajiro conga
PLEASE PLEASE AVOID GOING TO THIS PLACE THE WORST PLACE TO GO FOR DENTIST UNPROFESSIONAL PEOPLE. NO VAYAB A ESTE LUGAR VAN A RECIVIR MAL TRATO Y FRUSTRACIÓN.
Thank you for your feedback. Guajiro, we’re sorry to hear about your experience and take all concerns seriously. We strive to provide respectful and professional care to every patient and will continue working to improve our services. Sincerely, West Coast Dental
West Coast Dental of Los Angeles
Maria Estrella
The staff was very friendly that day and they attended to me quickly with respect, they helped me fill out my information, their treatment was very cordial.
Thank you for your kind words! We're glad to know our team served you quickly and courteously. We hope to see you again soon.
West Coast Dental of Los Angeles
Lauren Tejada
If you value your money and time do not come to this dentist, I am a patient with braces, I went to the emergency room because the two in front came off, they had me waiting for over an hour and a half, it was almost time to close, they let me in and it turns out they don't have the material to glue them on, the assistant who helps me tells me to come back on Thursday that they are going to bring the material from another office and he tells me tell the lady at the office to make the appointment for Thursday in the afternoon, I speak with the lady at the reception to make the appointment for me and she answers me in a very rude way that my appointment is not until the 29th and I explain to her that the dentist and his assistant told me to come back because until the 29th it was too long for the braces to be off and without saying anything to me she leaves upset and when she comes back she tells me you know I can't give you appointments for Thursday but until the 15th it was barely the 6th of the month, and all of that without even checking the computer to see if I had anything available, I answered it's an emergency in the contract, he says I can come without appointments, then the boy comes out who attended me and says have you made the appointment I say I don't want to because he doesn't have any appointments the guy says make the appointment I'm going to come on Thursday and I will bring the material to repair your braces and the woman gets up upset again and brings another type and says that the material will not come for 10 days but he himself and the doctor agreed with the guy who attended me that he would come back next Thursday to repair them it seems like the receptionists if they hate you have more power than the doctors if they hate you they will make your life impossible in this place in the end I left upset they told me to wait for a call from Mariano the manager of the place on the call he didn't even let me explain my anger he got defensive telling me that they had already told him everything making me feel bad that it was my fault without listening to my complaint and almost fighting with me without solving anything I asked for a refund because I have already been paying almost 3,000 dollars in 8 months of treatment and according to them they will not even return the first payment in full The girl who helped me said that the manager would return them if he wanted, if not, and also on the first day they didn't even clean me, they just put the braces on without the metal wires. They left me with more than a month of appointments when they wanted, almost after two months they treat you horribly every appointment, long waits. I made an appointment for a cleaning and they made me come 4 times and they couldn't do it for me in any of them, they always came out with an excuse.
Thank you for bringing this to our attention. Lauren, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - West Coast Dental
West Coast Dental of Los Angeles
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon! - West Coast Dental
West Coast Dental of Los Angeles
Lizbeth Madera
Faster than a few years ago and super understanding with my 9 year old daughter. She loves to go because they give her a balloon of her favorite color.
Thank you, Lizbeth, for sharing your experience! We are happy to know that your daughter enjoys her visits with us. We look forward to continuing to care for your dental needs! - West Coast Dental
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon! - West Coast Dental
West Coast Dental of Los Angeles
Doralena EDMONSON
I love your work. Everyone there is polite and kind. And you all do a good job.
Thank you for your kind words! We're happy to hear that our team provided you with a polite and kind experience at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
Renee Bullard
I came in with a problem tooth and I left without the problem. I very much appreciated the work they did for me.
Thank you for your feedback! We're happy to hear that our team was able to resolve your problem tooth at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
Ana Corado
They want to do unnecessary treatments. They recommended my husband to get a removal of a wisdom tooth for a small cavity instead of adding a filling. Then they mentioned that he has to pay to get like an artificial tooth to replace it. Doesn’t make sense! Why can’t they do the effort to save his current natural tooth by adding a filler? Or if it is so necessary to remove it, why not just remove it?. I’ve gotten all four wisdom teeth removed and never gotten teeth to replace them. Beware of the excuses they give. So they left him untreated which I will report.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
Thank you for sharing your comment. We are sorry for the long wait you experienced. We understand the impact this can have and are actively working to improve our programming to better serve our patients. - West Coast Dental
West Coast Dental of Los Angeles
Hello! We sincerely appreciate your kind words and comments about your experience at West Coast Dental. Thank you for choosing us, and we look forward to serving you again in the future. We wish you continued dental health!
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon! - West Coast Dental
West Coast Dental of Los Angeles
Thank you for your kind words! We're happy to hear that our doctor and staff provided you with a positive experience at West Coast Dental of Los Angeles. We look forward to seeing you again! - West Coast Dental
West Coast Dental of Los Angeles
M L
Don’t go here you won’t be able to get your x rays …. They never pick up or they get your info and don’t send anything
We apologize for the inconvenience with obtaining your x-rays and the communication issues. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
ADRIANA A
I read the bad reviews before going to this place, but I thought maybe people are exaggerating. But it's true. I arrived before 9 and there were already many people signed up for the same time. My appointment was at 9:00. At 12:00 I was still there waiting . So I decided to leave.
We apologize for the long wait and the inconvenience it caused during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Thank you for your kind words! We're happy to hear that your experience has been positive so far at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Flor Hernandez
The service they have as dentists is too bad. My appointment was at 1:00 pm and I arrived half an hour early and after an hour and a half they called me to give them my insurance. However, since I am a patient of theirs, I do not recommend them at all. The people who serve at the reception are too annoying to attend to the customer. It was an emergency appointment to remove a tooth that had been in a lot of pain on 3-15-25.
We are sorry for the wait and negative experience you had during your emergency visit. Thank you for your comment, and we ask that you contact our office directly to address your concerns and find a solution.
West Coast Dental of Los Angeles
Shawdi FENG
If you want to be respected as a human being, don't come here. Bad attitude, bad service, unpredictable long wait times. The solutions given are horribly expensive and useless. What's even more frightening is that when my four-year-old child cried because of the X-RAY, the medical staff rudely asked me to go out and not stay with him? ? ? I recommend closing this place, it's too bad.
We are deeply sorry for the unpleasant experience you and your child had during your visit. Thank you for your feedback and we are committed to improving our services and patient experience.
West Coast Dental of Los Angeles
Roxanne Stephenson
The staff has always provided excellent personalized service . They were very helpful when explaining dental procedures and payment options. They are especially informative via text, email and phone to remind you of your appointments and they answer their phones promptly too . They work with you until everything fits comfortably. I highly recommend West Coast Dental.
Thank you for your kind words and recommendation! We're happy to hear that our team provided you with excellent and personalized service at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
Thank you for your kind words! We're happy to hear that our team was able to help you at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
Douglas Sandoval-COMEBACK
Do not sign any paperwork at this place, unless you know what are signing for. My son was a patient for this clinic for many years. But on October 31st 2024, he had an appointment, but when he got there he was told that he no longer had insurance. For reasons that we still don’t know till this day, they made sign paperwork, that he was told it was to see if he qualified for a credit card. But he was really signing a contract with Alpheon Credit card company, for the amount of $3,695. ( For dental liners) my son has his braces done at this place and he has perfect teeth. A lady by the name of, Irma, was the one who helped him with this transaction. My problem is; Why they took X-ray before explaining him what they were doing that, if they knew he didn’t have health insurance. I contacted their Corp office and they reimbursed most of the money back to the credit company. But now we are stuck with $654, for X-rays. Irma never told that my son that if he canceled this procedure he had to pay for the X-ray. We tried to talk to this manager, Irma, but every time we called and we went to the office, she wasn’t available. But the way, we canceled the next day in the morning. I wish my son would have stay at this place and continue being a patient here.
We apologize for the confusion and distress caused by the paperwork and insurance issues your son experienced. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
JOSE Marquez
Waiting times to be seen are insane….. had an appt at 10am didint get seen untill 1pm could of just scheduled me an afternoon appointment why ask what works best morning or afternoon! If i get seen afternoon
We apologize for the long wait and the inconvenience it caused during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience.
West Coast Dental of Los Angeles
Bipshyana Khanal
Honestly has organization issues. The wait times are too long and they dont value your time. They also rush the cleaning because of this. I showed up at 12:50 for my 1PM and now its 3PM and my cleaning hasnt even started.
We apologize for the long wait and the rushed service you experienced during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience.
West Coast Dental of Los Angeles
Marisol Garcia
The girls in the front are very helpful. Dr Chun was super patient. Overall great service
Thank you for your kind words! We're happy to hear that our front team and Dr. Chun provided you with great service at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
EVITA G. E.
The waiting time at that clinic is ridiculous. You can never get through to the main office. Honestly, I don't recommend this clinic.
Thank you for your kind words! We're delighted to hear that our team at West Coast Dental was able to help you, and we look forward to seeing you again.
West Coast Dental of Los Angeles
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Moniesha Watson
I really appreciate the staff in this office I needed a lot of work done and been getting the run around with insurance approval and when finally approved I was able to get the work that I needed and they did such a great job. I appreciate the comfort and support through out my procedure.
Thank you for your kind words! We're happy to hear that our team provided you with comfort and support during your procedure at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Thank you for your kind words! We're delighted to hear you had a positive experience with us at West Coast Dental. We look forward to serving you again.
West Coast Dental of Los Angeles
Van Jazmin
Unprofessional and shady. I had my yearly appointment for cleaning today. The xray tech was in training and had to retake many of my xrays. I was not shown the xrays or photos or had anything explained to me. The insurance person pressured me to take out a payment plan with 29 APR for a mouth guard I could not afford. I was told I had 9 cavities after having no cavities last year. The dentist put painful shots in my gums WITHOUT WARNING ME. I started having an anxiety attack. I was not administered gas or any medication to help with my nerves. I was scared and untrusting of the assistants and dentist. They all talked amonst themselves and had bad bedside manner except for the assistant who did my impressions. I told them I had sleep apnea but they all kept telling me to breathe through my nose when I physically cannot. I felt like I was going to pass out. The dentist numbed my entire mouth and drilled 9 cavities very quickly and did NOT tell me what kind of material my fillings are and Im not even sure where they are. Horrifying experience.
We apologize for the distress and discomfort you experienced during your visit. Thank you for your feedback; we are committed to addressing these concerns to improve our patient care. Please contact us directly so we can further assist you.
West Coast Dental of Los Angeles
Connor Marsh
Do not waste your time coming here unless you want to wait for hours. Been waiting two hours for just a cleaning. Never coming here again.
Hi Connor, we apologize for the long wait you experienced during your visit. Thank you for your feedback, and we will work to improve our scheduling and patient experience.
West Coast Dental of Los Angeles
zvonimir kranjcec
The staff is super friendly and very helpful. The doctor knew what he was doing. I am very pleased with the results and service provided . I highly recommend this place. I am definitely going back to complete my treatment. ?
Thank you for your kind words and recommendation! We're delighted to hear about your positive experience with our team and look forward to welcoming you back to West Coast Dental to complete your treatment.
West Coast Dental of Los Angeles
Anusha Bhardwaj
They have absolutely terrible wait times here. I came in 15 minutes early for my appointment at 3pm and I’m still waiting over 60 minutes later. Absolutely ridiculous. They let walks in before me and even people who showed up after me. If you value your time (because they definitely don’t) please find another place.
We apologize for the long wait and the inconvenience it caused during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Galen Skinner
I saw your work in the past west coast dental Can do dental work for me also Thank you from Galen skinner
Thank you for your kind words, Galen! We're happy to hear you're considering us for your dental needs at West Coast Dental of Los Angeles. We look forward to seeing you!
West Coast Dental of Los Angeles
Sufyan Elmoumi
Where do I begin. This dental office has an extreme of professionalism and organization . The office manager or insurance woman Ana, whatever she was, who sported an unprofessional bob haircut, displayed an unnecessarily rude and passive-aggressive demeanor when I simply inquired about a matter. This is not how you run an office. Chop.
We apologize for the unprofessional experience you had during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service.
West Coast Dental of Los Angeles
Electra Telesford
do not go here. Under no circumstances, should anyone waste their time going to this place. I arrived at 10:30 for an 11 AM new patient appointment. My intention was to get a cleaning. Prior to even stepping foot in the place, I had completed an online registration form that included my insurance information. The attendant at the front desk said that they had to contact my insurance, and that I was simply waiting to be seen by a dentist. I watched that entire waiting room empty. I did not go back to get x-rays until 1 o'clock. After I got x-rays I was sent back into the waiting room. I was in the waiting room until about 1:20. I'm finally in a room with with a dentist, this woman does not introduce herself, does not give me any information on what was going on in the x-rays. Instead she is reporting to an attendant who is sitting behind me on a computer. Saying her recommendations are a night guard, wisdom tooth extraction and bone grafting, and a gum wash and cavity filling. Mind you she'd never once explained to tell me that these were her recommendations and why. She leaves the room and the attendant repeats this information to me offering no more insight. I explained to him that I really just came in for a cleaning, I am dissatisfied with how long I had to wait and this entire experienced so whatever recommendations they have outside of a cleaning I won't be doing here. He explains that someone needs to come in to talk to me about my insurance( the insurance info i had registered a day earlier), and I proceeded to wait in that room alone for an additional 10 minutes. I ask if anyone was going to come to clean my teeth or have a conversation with me? Another person insisted someone is coming but at this point I've had enough and I just decide to leave. The room is was in looked unclean and dusty. In the other room a worker was complaining after a a patient left that the room smelled like fish-- maybe had been eating in there or something I don't know? It was an elderly man who have been waiting for hours to be seen so I really don't blame him for eating. Why do I know it was an elderly man? No semblance of privacy at all In total, I spent about four hours at this place, and unfortunately I can tell that the demographic they serve is largely black, Latino, and elderly-- demographics of people who strongly lack advocacy in medical spaces. I found this entire experience deplorable and the care received here unacceptable. I end up speaking to dentist friend who said it is not standard practice to have a bone graft, unless you articulated that you were experiencing pain or bone loss. Anyway, dont go here.
We apologize for the long wait and the lack of communication during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service and patient experience.
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
berenice martinez
It takes a long time here, you come and they don't keep you at the appointment they say, people come and no one who arrives doesn't get you in early, I already have an appointment and they don't get you in ?
We are sorry for the long wait and inconvenience during your visit. Thank you for your feedback, and we are working to improve our programming and patient experience.
West Coast Dental of Los Angeles
Nidia Rodriguez
Today I went with them to West Coast Dental of 6th Street, and Burlington to have a tooth removed, I have my dental insurance with them, I seriously do not recommend this place, they look for a way to get money out of you, dental insurance is supposed to cover a tooth extraction and they wanted me to pay $400, and with dental insurance for that I go to another private dentist who charges me $120 to have a tooth extracted, I wasted my time, I would have been better off going to the dentist who charges me $120, today I will call Access Dental to have them remove me from that clinic, I prefer my free medical and I choose the dentist where it suits me than to go to them, they always try to get money from the patient
We are sorry for the confusion and problem with your dental insurance coverage. Thank you for your comment, and we are committed to improving our communication and service. Please contact our office directly to address your concerns and find a solution.
West Coast Dental of Los Angeles
Clementina Barrios
Yesterday I went, I was disappointed only because I have a chronic illness they refused me service.
We are sorry that you had a disappointing experience and that you were denied service. Thank you for your comment, and we ask that you contact our office directly to address your concerns and find a solution.
West Coast Dental of Los Angeles
Celso Gomez
My experience was very very bad. On my first appointment they made me wait an hour, and they didn't see me because the doctor could see me an hour later. On my second appointment they made me wait 2 hours to extract a tooth that had already been approved by insurance, but they didn't do it because I had to pay 400 dollars because it was a wisdom tooth. How shameless those people were. So in the end they didn't do anything to me, and the place was very dirty.
We are sorry for the long wait and issues with your insurance coverage during your visits. Thank you for your comment, and we are committed to improving our communication and service. Please contact our office directly to address your concerns and find a solution.
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Selene Serrato
DO NOT come to this place, I mean it. My family members have had to wait 4+ hrs every single visit that they’ve had. Staff is inconsistent with their information.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298 . We look forward to hearing from you soon.
West Coast Dental of Los Angeles
John Njoroge
I had a great experience here. They took me as a walk-in patient for an emergency extraction on a Saturday! Everyone was friendly and courteous.
Thank you for your kind words! We're happy to hear that our team could assist you promptly as a walk-in patient and provide a great experience. We look forward to seeing you again!
West Coast Dental of Los Angeles
Belen Robles
12/07 - I need to change my review. I was overcharged and scammed. Would give 0 stars if possible! I was initially charged $65 right after my appointment, then I received a bill from my insurance notifying me that I should have only paid $25. I had to file a grievance because this office overcharged me and claimed it was for my deductible. My insurance adjuster tried calling and they kept giving her the run around. AVOID THIS PLACE AT ALL COSTS. I came here for the first time. I waited a while but everyone was nice and service was pretty good. No complaints so far.
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Claudia Orellana
Extremely unprofessional and disorganized first of all they have you waiting g for a long period of time , I had a treatment done the same day that they did the treatment I had to come back because they did a horrible job the following day one of the crowns broke was unable to come it was closed the following day I wake up with one of the crowns in my mouth it came off came back they fixed it . Once again I am here with so much pain on the side they put two of the crowns i regret coming to this dental office I’ve never had such bad experience I don’t recommend this dental office to anyone Oh and one of the Asian dentist is so damn rude !
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.
West Coast Dental of Los Angeles
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.
West Coast Dental of Los Angeles
Meztli España
I am extremely disappointed with the service received at this center. The people in the front office were all very kind and professional. Wait time was ridiculous, I got there 15 minutes early and was called in 50 minutes later. I couldn't stay to discuss insurance (they took so long I had to get back to work) and someone was supposed to give me a call about cost estimates.... after calling three times, and this person being supposedly send an email 2-3 times, I never had someone reach back out to discuss costs with me. I am eating with one side of my mouth right now and was told I need a bone graft. I would go somewhere else if I could, but unfortunately I am stuck with them because of my insurance for now. Three weeks later, and I am still trying to get a call back about costs. Update 4 weeks later: I was still very disappointed with the wait time. I was told to arrive 15 minutes early, but I had to wait over 45 minutes to be called for one visit, and over an hour to be called in for the second. If you HAVE to come to this place, take off more time than you would expect. Other people even went up to the counter to complain about the wait times and others (like myself previously) had to leave without being seen because they had to go back to work. When I was called back, they did not know ehat I was there for. When I complained, I heard a hygienist say to someone else “These people expect too much, we need to lower the standard.” If you are not willing to provide good patient care, don’t be in business. If you can at all avoid coming to this place, do it. Service sucks.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.
West Coast Dental of Los Angeles
Alice Ciel
The clinic is so welcoming and friendly. Its quicker if you make an appointment bbut make sure to show up early. The doctor was very friendly and quick. loved their teamwork and their services. I definitely recommend others to visit.
Thank you for your kind words and recommendation! We're delighted to hear that you enjoyed our welcoming atmosphere and efficient service. We look forward to seeing you again!
West Coast Dental of Los Angeles
Lonelysad Wildbeast69
excellent and professional service, I have nothing to complain about, but the waiting time is often long. .
Thank you for your feedback and for acknowledging our excellent and professional service. We apologize for the long wait times and are working to improve this aspect of our service.
West Coast Dental of Los Angeles
Katherine
My daughters and I love this place because they are always so welcoming, so kind, gentle with my girls and the doctors are very careful when doing any work on my daughters. The staff for my experience is very friendly. I’ve been here since I was little and now I bring my daughters and so happy to do so! Best dental office. Thank you to all the staff and the doctors that take care and are careful with my kids.
Thank you for your kind words and for trusting us with your family's dental care over the years! We're delighted to hear that our team continues to provide a welcoming and gentle experience for you and your daughters. We look forward to seeing you all again!
West Coast Dental of Los Angeles
Nitin Khanna
Extremely unprofessional and disorganized. I went for my new patient appoint at 945am reaching 15 mins early. They made me wait for 45 mins to get the X-rays and then another 2.5 hours to get to the physician. During the intervening period, I checked multiple times with the front desk and the response was waiting for a room. After almost 3 hours since I arrived, they sent me to the room where I was made to wait another 45 mins. The doctor spent 2 mins reviewing and then left. I told the junior doctor I have to leave since I have been waiting for over 4 hours. They didn’t even bother to apologize or call back to reschedule.
We apologize for the long wait and the lack of communication during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Robert Guandique
Dental Assistant and other staffs are fine. The Asian dentist that she didn't introduce herself to me and provided treatment to me, it is a poor professional, doesn't explain anything and her quality work is very poor because this was the 3rd time that I went there with the same problem the same crown that she put on my mouth fell out 2 times, and I've been in a lot of pain and discomfort since I followed her treatment plan...etc. They should FIRE her.
Hi, Robert, we deeply apologize for the experience you had in our office. We take our patient experience feedback seriously and we want to help in any way that we can. If you could please email info@westcoastdental.com with your full name and contact information, we will send your information to our regional management team so that we may get in contact with you to resolve these issues. We apologize once again and thank you for remaining patient during this time.
West Coast Dental of Los Angeles
Rosa Quin
I came in for an 8 AM appointment for my two-year-old &, I showed up about 10 minutes late, but that’s OK because they have a 15 minute grace Period.. My two-year-old tends to have a difficult time with people just checking her mouth, but she did her best and the staff was so understanding & Amazing and extremely patient. They did very well with the cleaning and it was super fast She got a cool Oral-B electric toothbrush afterwards And then we were given extra regular toothbrushes, floss & toothpaste for the whole family too We were out of the office by 9 AM with new appointments set for the whole family. It was a great Saturday morning . It was a very fast experience.
Thank you for your kind words! We're delighted to hear that our team made your visit smooth and enjoyable, especially for your two-year-old. We look forward to seeing your family again soon!
West Coast Dental of Los Angeles
Thank you for taking the time to share your feedback. If you have any questions, please email us at info@westcoastdental.com. Thank you.
West Coast Dental of Los Angeles
N Broussard
Thank you West Coast Dental Los Angeles, for providing Great Customer Service.
Jose García
I am a patient at this clinic and I have treatment with them and the truth is I am very disappointed. They always treat me badly as if my insurance didn't pay them. I arrived 20 minutes early and they called me 1 hour later... I am not going to say the name of my dentist out of respect but she and her assistant should be a little more professional.
Thank you for taking the time to share your comments. We regret that your experience at our office was less than exceptional. We would appreciate the opportunity to learn more about this matter. Please call our customer service line at 833-451-1298 and describe your experience. Thank you.
West Coast Dental of Los Angeles
Damaris Arevalo
In this clinic they don't treat you quickly and when they finally treat you they just clean your teeth even knowing that you need several things they always exploit the doctor and don't help you
We apologize for the delay in care and your dissatisfaction with the treatment you received. Thank you for your comment, and we ask that you contact our office directly to address your concerns and find a solution.
West Coast Dental of Los Angeles
Karen Ulloa
Staff are super friendly. The Dr (I forgot to get his name) that saw me was super gentle and kind. He noticed I was nervous and kindly told me to relax and it was okay. The dental assistants were all super kind and gentle too. I had to take my piercings off and the girl even tried to help me it was super cute! Lol even the treatment coordinator was sweet and understanding. Definitely coming back and hoping they’re all there for my next check up.
Thank you for sharing your positive experience! We're delighted to hear our team made you feel comfortable and supported during your visit. We look forward to welcoming you back for your next check-up at West Coast Dental.
West Coast Dental of Los Angeles
Thank you for your kind words! We look forward to seeing you again.
West Coast Dental of Los Angeles
karinaOG
Dr. Chun is incredibly professional, I didn't feel when she injected me, she worked very quickly and relaxed preparing for my two crowns. Bui did my cleaning for me quickly and with great dedication. Audrey finished my treatment in a very cordial and friendly manner, in general everyone is very kind and professional. ?
We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Jin Sao Bento
Everyone in clinic is rude. The dental assistant Bim did not even looked at me and asked me to sign things for my insurance. Put lidocaine in my mouth and left me for an hour on dentist chair. She a slurpee when came back. I hope she enjoyed her break. All of the staff were rude. I was waiting for 1 hour and half. And when it is my turn, the Latino guy with glasses and a weird haircut even asked me if I want to rebook my schedule. Truly astounding. No wonder their clients are choosing to go elsewhere. Poor client handling. Not recommended.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com detailing your experience along with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
West Coast Dental of Los Angeles
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
West Coast Dental of Los Angeles
Lauren Tejada
God, if I had seen the comments before I wouldn't have come to this dentist a few days ago they gave me braces but they didn't put the archwire in and they're going to have me like this for more than a month my treatment won't make any progress and they didn't clean me before putting it in I regret it I feel like I was just throwing away my money ?
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
West Coast Dental of Los Angeles
Reginald Axel
Was not what I expected, went in for partials no toothache no nothing, and then they came up with a list of other things that they suggested that Get done
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
West Coast Dental of Los Angeles
Richard Cortez
Get there 15 minutes early and they make you wait two hours. Get there 5 minutes past your appointment and they say the doctor just left. It constantly plays out like that. I had the reschedule my appointment due to hurricane Hilary and they will make sure to let you know that they “accommodated” you. Had to reschedule due to the line fire and again, they make sure to let you know they “accommodated” you. Point is, they will definitely make you feel like you’re just being a burden. I got there 15 minutes early and they saw me an hour later and told me they took long to see me because I was late. Lmao
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional and that your wait time was longer than anticipated. We are actively working on methods to improve communication with our patients to minimize these occurrences. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
West Coast Dental of Los Angeles
Mary Anderson
If I could rate this 0 stars I would. I NEVER write bad reviews, but with this place how could I not. I felt like such a number/ dollar sign to these people and not a human. The X-ray person was rude and didn’t explain anything to me. When I went in for my exam the “dentist” made me feel horrible and gross because I apparently had 13 cavities, needed a shot into my roots for antibiotics, and needed a crown. (went to another dentist and I have nothing wrong and need absolutely no work!) They wanted to charge me $3,500+. I walked out after they told me that and they could do it all in the same day. You are nothing more than a dollar sign to these people. They should really add “professional scam artist” to their resumes.
We apologize for the negative experience and the way you felt during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Rowen CR
The only good thing was exam and x-rays were 59$. But it might as well just be for the x-rays because my exam was almost non-existent. This place is just trying to profit off you, scam you. No one could explain to be what any of the treatment they wanted to do meant. I spoke to 10 people total as they kept sending in new people to talk to me. No one could answer my questions, all very vague with me. Pushing me to sign treatment forms without explaining. Doctor is basically a mute, blank stared at me when I asked questions. Did not talk to me at all about my problem for why I am in. The worst dentist experience I have ever had. Don’t go here. A year later and I realized the $59 charge is actually a membership and they just charged me again for it. I cancelled. Ridiculous.
Alma A
The receptionist here are not trained at all. Had me waiting for 15 minutes only to verify an appointment and seemed clueless about every question asked. She had to put me on hold for every questions that was asked.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.
West Coast Dental of Los Angeles
Thank you for taking the time to share your experience. We are so sorry to hear your experience in our office was less than satisfactory. If you'd like to speak with our regional director, please email us at info@westcoastdental.com with your contact information. Thank you and we hope to be able to speak with you soon.
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Ehsan Naghiaei
Avoid this place at all cost. They are literally scammers. They told me a visit would be free with my insurance, after they got done, they charged $160 for a regular check up. They quoted for things I never needed. I went to a different dentist and told me this dental office has a long history of fraud. Avoid at all cost! 0 stars if it was possible.
We apologize for the billing issue and the negative experience you had with us. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.
West Coast Dental of Los Angeles
Thank you for your kind words! We're thrilled to hear you had a positive experience with our team at West Coast Dental. We look forward to seeing you again.
West Coast Dental of Los Angeles
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Sharon Gonzalez
I'd like Dr. Faith Chun for being kind and gentle with every patients and there well being before and after procedures
Thank you for your kind words! We're delighted to hear about your positive experience with our doctor and their compassionate care. We look forward to serving you again at West Coast Dental.
West Coast Dental of Los Angeles
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Faith Hernandez
Highly recommend this dental office!! The staff in front are incredibly friendly. Erick at the front desk was very patient with rescheduling me last minute (a few times) and The hygienist I ended up seeing was welcoming and did SUCH A GREAT JOB! If you visit, ask for them they will 100% take care of you and the other staff will have no problem answering any of your questions.
Thank you for your wonderful recommendation! We're delighted to hear about your positive experience with our staff. We look forward to welcoming you back to West Coast Dental.
West Coast Dental of Los Angeles
I'm sorry to hear about your experience with our staff. We appreciate your feedback and encourage you to email us at info@westcoastdental.com with your contact information so we can address this matter. Thank you.
West Coast Dental of Los Angeles
Lorenzo Hall
There was a worker by the name of Elmer he was very supportive I am disabled and physically challenged and I am in a wheelchair and he made me feel great thank you Elmer
Thank you for your kind words! We're happy to hear that Elmer provided you with supportive care at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
Alex
Super nice staff, but worst scheduling ever. They always run so far behind. Be prepared to wait..and wait..and wait!
We're truly sorry to hear about your experience and the frustration it caused. We appreciate your feedback and encourage you to reach out to us at info@westcoastdental.com with your contact information so we can address your concerns directly and improve our services. Thank you for bringing this to our attention.
West Coast Dental of Los Angeles
Fabio J.B
This is a really good dentist, all staff are exceptional. However, I must say I have continuously been served by one of the receptionist her name is Marisol. ( hope I spelt it right) And she has been an absolute joy to be served by. She is polite. She’s kind she’s understanding and she’s very patient. She’s very open and she approaches her role with the most immense respect and for that she continuously keeps giving me a pleasant service.
Thank you for your kind words! We're happy to hear that Marisol and our team have provided you with exceptional and pleasant service at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
Lina Salinas
They are thieves, they charge you for brake treatment and after 7 years they did nothing with my son, and it turns out that I had to pay again, because it was my son's fault that it didn't work because it broke the brakes but I never They said nothing, only 3 times they informed me that they went bankrupt and I paid them 40 dollars for each one that went bankrupt. Apart from that, they don't let you come in with them and they don't come out to inform you anything. They only give you an appointment and to change leagues they don't happen and when I asked when they were going to do Another procedure they told me that at the next appointment and nothing the same, just changing bands, 6000 dollars in the trash because that was a robbery. And other people had already told me that they were thieves but you don't believe it until you experience it. Come in with your children, don't trust yourself, the truth is I trust him a lot.
and S7
Avoid at all costs! Scam alert! Too many bad experiences and they take advantage of people Can’t even give simple instructions You’d be better anywhere else with decent reviews
We apologize for your negative experiences and any confusion caused by our instructions. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Melissa
My experience at west coast dental was great. Wait time can be a little long but service is great. Thank you Dr.Reza, Erika, and Cristal.
Thank you for your kind words! We're happy to hear that Dr. Reza, Erika, and Cristal provided you with great service at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
MonksRIPZ
Great office. Spoke to the back floor supervisor to discuss my treatment and she did that and more. Very satisfied with all the services , there very friendly and respectful , they treat you like family really recommend this office for all you’re needs
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
We apologize for your negative experience at our clinic. Thank you for your feedback, and we are committed to improving our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Jãhmetã (SavageBarbie_Gemini)
The best dentist I’ve been to yes the wait time is a long but it I officially got all three wisdom tooth removed and I got my root canal done here when I first moved to California. I can finally sleep now?????
We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please contact our office directly.
West Coast Dental of Los Angeles
Lizzy L
Do NOT go here. I have never left a one star review before but this is a time where I feel me not speaking out about my experience here would make others go through the same thing I did. I had gone to this dentist several times and upon my most recent visit my insurance was unchanged. They asked for my insurance going in (again unchanged and active). They eventually get me to the chair for my annual exam (included in my insurance) and the dentist informs me I have THREE cavities. I take very good care of my teeth so this was surprising to me but I thought “they’re the specialist” and roll with it. Dentist leaves and I’m informed they’re having issues and I need to leave (super weird). So I leave mid appointment thinking I have 3 untreated cavities. I go to a different dentist. They tell me my teeth are in excellent condition and in fact they need to repair a previous filling this dentist had done. A month later I receive a bill for over $1,000 from this dentistry. It was for the full appointment with no insurance AND for a cleaning I never got. I go into the office and explain this. They say my insurance was input improperly, so I have them scan it again and email it. I get the same bill a month later. I call again, and my insurance had once again been input wrong. I keep calling trying to get this fixed and basically am just told “it’s processing” and eventually they stop returning my calls. So I call the debt collector and mention a lawyer so they finally call back and reduce the price. I explain my insurance should’ve covered it all but they say they can’t do that. I leave messages for customer service, no response. It has now been nearly a year and I finally gave in and paid the remaining amount. Absolute nightmare experience. Don’t go to this dentist.
We apologize for the billing issues and the distressing experience you had with us. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Lydia rojas
Great dental office, was in and out fast. The staff is nice but Jose R. Explained my case with such detail and patience, he made all the difference with my choices!
Thank you for sharing your positive experience, especially with our staff. We're thrilled your visit was pleasant, and we look forward to seeing you again!
West Coast Dental of Los Angeles
Jose GH
It’s ridiculous to have an appointment at a given time and make the patient wait an hour + before being seen. Defeats the purpose of having an appointment. Back office was great but it does not overcome the horrible wait time. Patients are overbooked and the place does not seem to care about patient satisfaction and experience. It gives me the impression that they care more about making money than providing optimal patient care. Hence, overbooking orthodontics patients to make money of braces.
We apologize for the long wait and the impression it left regarding our priorities. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Shannte’ Michele
Everyone is super helpful & kind. My child was very comfortable and the dentist is very patient & sweet
Thank you for sharing your experience! We're delighted to hear that your child felt comfortable and well-cared for during your visit.
West Coast Dental of Los Angeles
Joel Navarro
I went in today for a check up and was immediately greeted by friendly staff. Jose helped me understand what was covered by my insurance and immediately got me assistance when I asked about orthodontics. Anthony was very professional while taking my x-rays and did them very rapidly and moved me into a room. Dr. Reza was very friendly and professional while checking my teeth for any cavities and was honest about what I needed that day. Dr. Reza also recommended a night guard due to grinding my teeth and my jaw having a clicking sound. Ultimately the only things needed that day was a regular cleaning which was done by James. James was friendly and professional while doing this and took his time to make sure he got every spot he needed. Overall my experience was a great one today and I will definitely be coming back to this dentist for follow up and my orthodontic appointments.
Thank you for the positive feedback on your check-up and the kind words about our staff. We're thrilled to hear about your great experience and look forward to your next appointment!
West Coast Dental of Los Angeles
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Abe B
LOOK AT OTHER REVIEWS. This place is legit a joke, if you HAVE to and I mean HAVE TO go only here then good luck bec this place is trash… I’m a new patient and I also work in healthcare and I see when I sign in the waiting room is packed. 11am and patients have been waiting hours to be seen… I sign in and then nothing after that, I wait 30 mins and I see patients are being called to the desk after they been there a long time to just now fill out paper work and collect id… doesn’t make sense how u have 6-7 front desk people and be that unorganized. and i knew when i reach my hour mark. I would get called for paperwork so I just left…
We apologize for the long wait and the disorganization you experienced during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Thank you for taking the time to share your feedback. We look forward to seeing your smile again soon!
West Coast Dental of Los Angeles
Ruby Molina
If I could give this place no stars I would. After also looking at these reviews it’s funny how they only respond to the positive reviews and not the negative ones as if they can’t see them. This was the worse experience I’ve ever had at a dentist. The only 3 people who were helpful were people from the orthodontist side. I was waiting for 4 hours!!! 4 HOURSSSSS!!!! I got there at 8:45 and left until 12:30. Not okay. A guy and a girl staff at the front seemed as if they didn’t know what they were doing/didn’t care. My original appointment was at 9:30, then when I was already in the waiting room the guy at the front changed my appointment without asking or telling me from 9:30 to 10:00am. I know this because I got a text message letting me know that “my appointment at 10 was confirmed.” At 9:52am, I went to ask the guy at the front and he said “oh we were moving appointments around you’re still scheduled at 9:30.” Regardless, I didn’t get called into the back until 10:32am. Even though I was at the back, sitting in the chair, I waited over 20 mins at one point for the doctor to examen me. I didn’t leave that place until 12:30. I hadn’t eaten, I waited and waited until finally Audrey came to clean my teeth and that took 10 mins or less. She was nice though! But by that point I was livid. I left that place CRYING. Unacceptable. The worse dentist.
We apologize for the long wait and the distressing experience you had during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Kimberlyn Paz
I have attended this dental clinic ever since I can remember, and had never had an issue . It was not until my most recent appointments that I have been left frustrated because of the lack of communication. On my first visit I was sent home without one of my temporary crowns and from what I know it is a risk to obtaining bacteria that can lead to god knows what! I had to come in and inform them that they had indeed forgotten that step and so they quickly made the fix. Now two weeks later I come in for a different tooth and again I am sent home without my temporary. I am paying what is due, and for them to keep making the same mistake is quite irresponsible in my opinion. My account information is also being sent to other people that is not me. They lack confidentiality. I would not recommend this place anymore.
We apologize for the repeated issues with your temporary crowns and the communication problems you've experienced. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Loren
If I had a way to give ZERO STARS I WOULD IM BEING GENEROUS GIVING 1 STAR AND IT WAS MY FIRST TIME AT THE OFFICE I WILL NEVER RETURN AGAIN OR REFER ANYONE TO THEM
We apologize for your negative experience during your first visit. Thank you for your feedback, and we are committed to improving our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Pedro Ramirez
All the staff, employees and dental doctors in general are very professional. I recommend it. The environment is very clean and hygienic.
Thank you for your kind words! We are happy to know that our staff and dental doctors provided you with professional service in a clean and hygienic environment at West Coast Dental of Los Angeles. We hope to see you again!
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Thank you for your kind words! We are glad to hear that you received excellent service at West Coast Dental of Los Angeles. We hope to see you again!
West Coast Dental of Los Angeles
chanel moz
Omg I was afraid to go back to this dentist.in the past the people who took care of credit and checked insurance made you feel like a walking piggy bank. They basically made you feel sooo uncomfortable that I didn't wanted to go back. Now they have a new guy he's awesome and I'm coming back
Thank you for your kind words! We're happy to hear that our new team member has made you feel comfortable and welcome at West Coast Dental of Los Angeles. We look forward to seeing you again!
West Coast Dental of Los Angeles
Misak Sevlian
Lied about needing a root canal and my insurance denied the claim. Went to an honest dentist that saved me the pain and co-pay for a root canal. Very unprofessional! The dentist are rude and do not explain but will lie to get your money not minding the pain you will have to suffer.
We apologize for your experience and the concerns regarding the root canal recommendation. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Tasha Thomas
Not Happy i came in at 9:30 they looked at my teeth. It took them 30 min to come num my mouth. After that i sat 45 min after they nun my mouth just to get fills. Worst visit ever. Not happy with my severe i receive.
We apologize for the long wait and the dissatisfaction with your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Aris Zoumis
I went here 2 years ago for a routine cleaning. An Asian dentist who had an accent didn't introduce herself at all to me, and began working on my mouth. She was really poking at my teeth and said I had a cavity. I told her all I wanted to do was the cleaning and I'll come back and fix the cavity later. I remember that night I went home I had extreme throbbing and pain in my tooth that I did not have before. I believe she poked open the cavity to ensure I would come back. I've had this pain for 2 years now and learned to live with it because I'm too nervous and anxious to trust another dentist with my teeth.
We apologize for your experience and the discomfort you have been experiencing since your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
West Coast Dental of Los Angeles
Brendan Toussaint
Scandalous experience with West Coast Dental. My second and absolute final visit with West Coast Dental was horrific in December 2023. Before any dental work commenced, I had a discussion with the finance person in the office regarding the procedures recommended by the dentist and agreed to the quoted price with my insurance. I promptly made the payment and underwent the necessary treatments. However, in January, I received a bill labeled as an estimate, which raised the first red flag for me. Upon reviewing the bill, it appeared that I was double charged for the mouth guard I received from the office and paid for in December. Seeking clarification, I called the office number provided on the bill, only to be informed that the remaining balance was my responsibility, with no further details provided. Attempts to contact the dental office directly for clarity proved futile. Despite numerous calls and emails, I received no response whatsoever. This lack of communication constitutes the worst customer service experience I have ever encountered from a business.
Thank you for providing your feedback. We sincerely apologize for the confusion and frustration caused by the billing issues and lack of communication. This is not the standard of service we aim to deliver, and we deeply regret any inconvenience this has caused. We take your concerns seriously and are actively reviewing your case to ensure the billing discrepancies are addressed appropriately. We are also working to improve our communication processes to prevent similar situations from occurring in the future. Your feedback is invaluable, and we are committed to enhancing both our customer service and operational efficiency moving forward. - West Coast Dental
West Coast Dental of Los Angeles
Melanin Drenched
Audrey the RDA was sweet and kind and did her job very well while making me feel comfortable.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
West Coast Dental of Los Angeles
Thank you Cecilia for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Thank you for choosing West Coast Dental for your dental needs. We look forward to serving you again!
West Coast Dental of Los Angeles
Vonia Mays
This was my first time at this dental office and my experience was amazing! I didn’t wait long to be seen. I was informed of everything that was going on & exactly how much everything will cost. The biggest PLUS to me was not having to wait too long. I was assisted by Supervisor Erica & Dr. Reza. Very nice people.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Eva Fairchild
HUGE THANK YOU FOR THE AMAZING TEAM! Appreciate all of your experience. Thank you DR.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Karen Fedez
Love this place! The staff are always friendly, and the place is super clean. I highly recommend it! Special thanks to Beto; he’s super patient with x-rays.
Thank you for your kind words about our office. Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a wonderful experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can't wait to see you again soon.
West Coast Dental of Los Angeles
Elijah S
Great people that work here, always friendly and always efficient. I’ve been coming here for years along with my children. Best dentistry in LA. Sonya is very nice and always helpful. She know me by name and is always greeting me.
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all the future years to come. We look forward to seeing you again very soon.
West Coast Dental of Los Angeles
Melanie Williams
Betho did amazing Job and ms crystal they was such gd help and i recommend this place they did excelente job
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Steven Velasquez
Just had a deep cleaning and filled two cavities here. I had a pleasant time. Everyone was really nice and really articulated everything I needed really well. I usually don’t like going to the dentist because they can be really judgmental but I got no judgment here. Just quick help and service. Will definitely be going to the dentist more often with experiences like this
Thank you for your kind words about our office. Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a wonderful experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can't wait to see you again soon.
West Coast Dental of Los Angeles
Ernestine Williams
Dr.lee and her assistant Erika did an amazing job delivering my crown.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
julia Castillo
Greatest dentist ever! Been coming here since a kid. The service is great. Doctor Lee was so nice and made sure to clear up any questions I had. Erika, also such a great help, made me feel really comfortable and so friendly ! If you’re looking for a good dentist .. Highly recommend coming here! :)
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all the future years to come. We look forward to seeing you again very soon.
West Coast Dental of Los Angeles
Fernando C
Ericka, Beto , and Dr. Reza were very helpful and provided me with the best care.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Yesenia Fuentes
Very good service solved all my issues Dr.Reza also referred me to another spot for another procedure.
Thank you for your kind words about our office. Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a wonderful experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can't wait to see you again soon.
West Coast Dental of Los Angeles
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Elizabeth Rubio
Today was very good and I am happy with the people who treated me, Dr. Reza, Erika, Audrey, very kind.
Thank you for placing your trust in our practice. We look forward to continuing to provide you with only the best dental services for all your future appointments and hope to see you again soon.
West Coast Dental of Los Angeles
Eduardo Gomez
This location has been providing such Great service to me and my family. I’ve been coming here since I was in middle school and now as an adult, I am still receiving great service. They have amazing doctors who truly care about their patients.
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all the future years to come. We look forward to seeing you again very soon.
West Coast Dental of Los Angeles
lisandro Santos
I recommend this place. They have the best assistants, Erika and Nicolás, they helped me a lot and my favorite Dr Lee, he does an excellent job and also takes good care of your teeth. She is my personal doctor and has never done a bad job for me.
Our team appreciates your kind words! We pride ourselves on our exceptional customer service skills, and we're so happy to hear we were able to help you. We hope to see you again soon!
West Coast Dental of Los Angeles
jalisia thomspon
Been coming here since a child and they never disappoint. Easy to work with, professional and make you feel comfortable at every appointment. Erica and Dr. Lee always does a great job ??
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all the future years to come. We look forward to seeing you again very soon.
West Coast Dental of Los Angeles
Johnny Gomez
I want to thank the whole west coast dental team and especially Dr.Reza for his very informative communication and service. Definitely recommend coming here. A great relaxing service must say. I originally was referred here but I had to make the move to get all my specialties done here because of their great service! Thank you!
Thank you for your kind words about our office. Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a wonderful experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can't wait to see you again soon.
West Coast Dental of Los Angeles
ali shegarf
I had a great experience with Dr Reza. I can’t stress how I am impressed with his level of care and knowledge. The clinic is well equipped. All staff members provided outstanding customer service and support. I recommend Dr Reza and the west coast dental to all my loved ones.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Angie Sanchez
Thank you LA office for making this experience much easier than expected. Dr's staff manager very friendly and polite. Definitely recommend this office.
Thank you for your kind words about our office. Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a wonderful experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can't wait to see you again soon.
West Coast Dental of Los Angeles
Sonia Campa
This office will have you leaving with a set appointment and a smile. Great office and greater staff
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Hello Boris! We’re glad you had a positive experience at our practice and that one of our staff members were able to provide excellent service. Thank you for choosing West Coast Dental of Los Angeles as your dental provider, and we look forward to seeing you at your next appointment! We hope you have a wonderful day!
West Coast Dental of Los Angeles
Carlos f
Staff. Act like little spoiled kids do your job doctors are great but the front is the worst representation I’m glad I don’t deal with them no more…
We apologize if any of our staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
M K
absolute joke of an office, doctors etc after my first visit there, they were trying to persuade me into a lot of unnecessary treatments (i know this because my current dentist told me that, i didn't need any of what they were offering me) they gave me 10,000$ payment plan and immediately tried to push me to sign it this should be illegal AVOID AT ALL COST!!!!!!
Thank you for your review. We apologize that you had the impression we were trying to oversell you. Our doctors do their best to present you with all of the necessary options so you can receive a customized treatment plan that works best for you. If you have any further questions, please contact us directly at info@westcoastdental.com to privately address your concerns due to HIPPA regulations.
West Coast Dental of Los Angeles
Cely P
Dr. Reza is one of the most amazing dentists, He was very polite, he made sure to answer all my questions . Thank you so much West Coast dental ! Thanks to all the amazing staff for their professionalism.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Tracey Pugh
Terrible! My fillings were not filled at all. Anesthesia for no reason. I go to dentist regularly to take care of my teeth before coming here. Never again though! So much stretching and pulling to my face that my face still hasnt gone back to its regular state. NO MORE! Not me or my kids! ??
We are reaching out to you to say we hope all is well, and we're wondering if anyone from our team has reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
LALO
Doctors are exceptional. Staff need to be replaced. 100% non-professional and should re-evaluate patient services. I don’t recommend if you have an emergency. I would give a 0 rating to staff but the rating does not go below the 5 star likert scale.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to listen to your experience and help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
West Coast Dental of Los Angeles
Marcelo Ortuste
This location will test your tolerance, patience and wait time stress. The bonus is you get to listen/watch PBS kids on a TV so loud you can even hear your thoughts.
We are sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com.
West Coast Dental of Los Angeles
On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Thank you
West Coast Dental of Los Angeles
Thank you for taking the time to bring this issue to our attention. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
West Coast Dental of Los Angeles
Soledad Alonso
I took my parents there because I thought they were very professional in their work. Complete disappointment!!! They don't send the authorizations to insurance, they charge you twice for something you already paid. The supervisor and the person who prepares the estimates have a personality that makes it seem like they're going to pay for your services. They do everything wrong and blame the computer system. You get help from about six different people, and when a problem arises, no one knows what happened. And when they see they can't get more money from you, they get angry!!! After paying the full balance we owed, they keep withdrawing money from my bank account for something that was already paid in full. I went to the office because I called several times, and they gave me excuses. I decided to go back to the office, and they told me they would return the money to the bank in two or three days, and so far, I haven't seen anything.
We are sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to contact us at info@westcoastdental.com
West Coast Dental of Los Angeles
Priscila Gomez
It was nice & welcoming, the whole staff was so nice! especially Katherine! She was so helpful!.. I’d definitely be more comfortable coming back next time ??
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Stephy Reyes
I've been coming here since I was old enough to come to the dentist. The front desk is always nice and helpful. I had my wisdom teeth removed here and they made sure to keep me comfortable and reassured me of the process. I've also just had my last braces appointment and can confidently say he was the best ortho ever. The price was the best compared to the other orthos nearby and even got a reduction in price for paying cash upfront. If you're scared of the dentist like I was just tell them and they'll make sure to pair you with someone who can reassure you. Thank you West coast dental!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
T Zu
I have been a patient at West Coast Dental for 26 years. (Vermont & Adams) I had 2 surgeries done here and I was very satisfied. My husband and children are all WCD patients and I had been feeling dissatisfied for some time with my last appointments and was about to change clinics. I had the joy and good fortune that my son was treated by Dr. Reza, my impression was instantaneous, it had been a long time since I had seen a Dr. so passionate about his work, his attention was not only very professional, he took the time in explaining all of my son's treatment to me and showed his empathy at an extraordinary level. Thank you Dr Reza you are amazing, it is a great pleasure to meet you, you are now officially my family Dr. And look forward to continuing to be your patient.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Andrea Slater
Scammers do not go here, they will over charge you and debit your account monthly,
We are pleased you had a positive experience at West Coast Dental. We look forward to seeing you again for any of your dental needs!
West Coast Dental of Los Angeles
ademar guevara
Hello to everyone who wants to come here. I highly recommend it. Professional and friendly staff. They helped me with everything with my 3 children.
Alice “A”
Worst dental office I have ever been to. Waited 9 hours in total and they didn't do anything to help me. Never go here.
We apologize for the long wait and the lack of assistance you received during your visit. Thank you for your feedback, and we are committed to improving our service and patient experience. - West Coast Dental
West Coast Dental of Los Angeles
Sandra Thuesday
I'm shocked how each office of this branch manages to hire individuals that seem to make it their goal to waste as much of your time as possible. Be prepared to wait a minimum of 2 hours just to hear that you have to either fill out paperwork or that they did not book your appointment for the allotted time that was discussed on your previous visit. Or watch as someone with a 4pm appointment get seen before your 2pm appointment that no longer exists. Or my personal favorite, constant administrative changes that they don't prepare patients for. The service is just as bad at all of them. Coming to this office for anything you might as well clear your calendar.
Thank you for your kind words! We're happy to hear that you received excellent service and great dental care at West Coast Dental of Los Angeles. We look forward to seeing you again! - West Coast Dental
West Coast Dental of Los Angeles
Sophia Yaghoubian
This was horrible experience my appointment was at 2:15 didn’t called back till 3:45 I do not recommend I don’t even believe they 1 star
Mahusay Management
I have came several times to this location and staff is easy and pleasant to work with. Today Oct.6 I received a painless root canal. Dr.Reza was nothing short of amazing. All my questions were answered and he made sure I was ok throughout the entire process. I will be back soon for my crown. Make sure y’all make your way to this location. Thanks again West Coast Dental.
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Franklin j Diaz Reyes
Horrible service. I Wish never got my braces here. Everytime I come they always have a problem. Either they can’t find my chart so they skip me and I have to keep on waiting because they can’t find it or they can’t schedule me because they say I owe when I fully paid them already and when they see that I don’t owe they apologize. Also, they schedule me and then say I’m not scheduled. Then they want to be rude because I question about it. Like how am I not suppose to question when they keep wasting my time. This is ridiculous. Waste of money and time. Never coming back.
Stephanie Deleon
This has to be the worst dentist ever!! Awful staff members becareful if u have kids that are still little !
Jazmine Hanks
Irma was amazing she has helped my daughter with everything and she loves her braces
Thank you for your feedback. We're pleased you had a positive experience at West Coast Dental! We look forward to serving you again, and we wish you continued dental health.
West Coast Dental of Los Angeles
Amada Murrieta
Was very pleased with the help of IRMA, she was able to explain all the treatment very well to me and I can’t wait to start my braces with west coast ! Been a regular patient here before and I’m exited to now be able to straighten my teeth ! I want to shout out the front staff for always working so hard and helping all those patients. Always very busy but visits go by pretty fast !
Hey Amada, we thank you for your feedback. We're pleased you had a positive experience at West Coast Dental! We look forward to serving you again, and we wish you continued dental health.
West Coast Dental of Los Angeles
Maria Ramirez
I came in for a general exam and was referred and ortho and now I am becoming an ortho patient ! I love the treatment and the care they give patients here, Irma para was very nice and helpful overall with explaining all the financial part. Will be referring all my friends and family!
Thank you Maria for sharing your positive experiences with us! We are delighted to hear that your visits with West Coast Dental for nearly a year have met your expectations. Our staff aims to ensure everyone feels valued and heard during their visits. We appreciate your recommendation and look forward to continuing to provide you with exceptional dental care. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing West Coast Dental!
West Coast Dental of Los Angeles
zombiie
Very upset, The results weren't the ones I was expecting. I feel like for 4 years of wearing braces they should look good. But my teeth dont look that great. Some of my top teeth are uneven. Very disappointing.
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Mary Zamora
I've been going there for many years now! They have good Doctors. Doctor's Assistants, Kind and empathetic. But lately at reception, being there, they take a long time and the waiting time is too much. Making excuses and having one's time. I have recommended it to family and friends and they tell me the same thing and they give them appointments with a long waiting time. but they receive payments on time for treatment and care for the patient as they should be, it is not fair. Hello, can anyone recommend some other place that is better.
Hey Meseret, we are thrilled you had a positive experience at West Coast Dental. We appreciate you for entrusting us for your dental care, and we look forward to serving you again. We wish you continued dental health!
West Coast Dental of Los Angeles
Kevin Arteaga
Always trying to take people money over small things Your insurance will never work there for anything There just trying to take people money
We are pleased you had a positive experience with our dental office. Thank you for choosing West Coast Dental to fulfill your dental needs. We look forward to seeing you again and we wish you continued dental health!
West Coast Dental of Los Angeles
Hey Loyd, we thank you for taking the time to let us know how we did. We are pleased you had a positive experience with our dental office. We appreciate you for choosing and entrusting West Coast Dental to fulfill your dental needs. We look forward to seeing you again and we wish you continued dental health!
West Coast Dental of Los Angeles
Thank you Lola for taking time to provide feedback about your experience with West Coast Dental. We are happy to hear you've been having positive experiences with us over the last few years. We look forward to serving you again in the years to come, and we wish you continued dental health!
West Coast Dental of Los Angeles
Giovanna Lopez
Been coming to this office since i was six years old and i love the hospitality in this office. the staff is great especially Marisol .
Hey Giovanna, we thank you for taking the time to let us know how we did. We are pleased you have had a positive experience with our dental office over the years. Thank you for choosing West Coast Dental to fulfill your dental needs. We look forward to seeing you again and we wish you continued dental health!
West Coast Dental of Los Angeles
idalma castro
Thank you very much Irma and Gaby for your help. You guys have made my family feel welcomed and understood. I appreciate the office help and willingness to answer my questions. I recommend everyone to come the whole staff is friendly and humble.
Hey Idalma, we thank you for taking the time to let us know how we did. We are pleased you had a positive experience with our dental office. Thank you for choosing West Coast Dental to fulfill your dental needs. We look forward to seeing you again and we wish you continued dental health!
West Coast Dental of Los Angeles
Candice White
My experience was really good. From the very beginning, the ladies were very professional, and my wait wasn't long at all. I was pleased from start to finish. I had the opportunity to discuss payment options for the treatment I needed with Gaby, who was very thorough and made me feel really comfortable with the arrangement I chose. I had a teeth cleaning done as well by Elmer, who was also very patient, very professional, and really nice. Overall, I would recommend this place to anyone.
Hey Candice, we're so glad to hear that your visit with West Coast Dental was a positive experience. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our doctor and staff were able to assist you with any questions and concerns you may have had. Your satisfaction is important to us, and we look forward to serving you again. Thank you for your kind words and trust in our team, along with your recommendation!
West Coast Dental of Los Angeles
Hello, we thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental to fulfill your dental needs. We really appreciate your recommendation. We look forward to seeing you again and we wish you continued dental health!
West Coast Dental of Los Angeles
Hello Maricela, we thank you for taking your time to leave a review! We are thrilled to hear that you had a positive experience at our dental office, and we’re glad you found our staff to be friendly. We appreciate you for entrusting West Coast Dental for your dental needs.
West Coast Dental of Los Angeles
Mayli Martinez
I have been here twice in the past month and everyone is so attentive. The wait time is 15 min max I love it. Dr Aubrey answered all my questions and had a lot of patience. The front desk ladies and guy are super nice.
Hello Mayli, we thank you for taking your time to leave a review! We are thrilled to hear that you had a positive experience at our dental office, and we’re glad you found our staff to be friendly. We appreciate you for entrusting West Coast Dental for your dental needs.
West Coast Dental of Los Angeles
Hey Victoria, we thank you for taking your time to leave a review! We are thrilled to hear that you had a positive experience at our dental office, and we’re glad you found our staff to be friendly.
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
We're pleased to know your experience was met with friendliness and professionalism at our office. We strive to provide a wonderful experience at West Coast Dental for all our valued patients. We look forward to serving you again in the future, and we wish you continued dental health!
West Coast Dental of Los Angeles
Roxette Ox
Not professional at all. This is suppose to be a professional setting but feels like I’m back in high school. The workers get easily distracted. Coming in & out trying to gossip while work is being done to one’s mouth & totally distracting each other! I got a guy today who seemed to have a pissy attitude from the jump doing a mediocre job & the doctor continuously HURTING & cutting me! After the procedure I was left in the room for a bit over 10 mins mouth full of blood no one ever gave me anything to wash my mouth out, nobody telling me “your done” NOTHING! Have medical but they make it seem like their paying for my treatment out of pocket! Like they make it so hard to book, be seen, & actually have work done to. Will NEVER be coming back! This seemed like an absolute circus ring.
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. We will look into your experience internally, and we hope to serve you better in the future, if given the opportunity. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Arash Hajisafi
Worst dental office I've been to in my life. The lady answering phone calls at their office is the worst, I need my X-rays to be transferred to another dental office and every time she hangs the phone on me. As for the service, they gave me a totally different quote, then after treatment they called me and told me I owe them $200 more than what they initially charged me. They will rob you, disrespect you, and give you very poor treatment.
We are sorry to hear about your recent experience at our dental office. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Corina Q. Reyes
I visited the dentist at this place West coast Dental, with a hurt in my left side of teeth. The dentist said that was my crown, it was broken. I payed to get a new crown and guess what? That was two weeks ago, and my teeth still hurt. I do not know what they will says about it. I am sorry, but I am very disappointed and upset for that. I pay a lot of money for that, and for nothing.
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Yareli Pacheco
Gaby, Dr. Chun and Erika. Buy. Goodgood. Thanks Sonia for helping Ambles They attend. Fast. They were able to give me treatment the same day.
Thank you Yareli for taking the time to let us know how we did. Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Paulo Martinez
Thanks Gaby, Elmer, Dr. Chun. For her kind and professional attention, Asia, her patients personally, her treatment was very pleasant, so if someone asked me, I would automatically recommend them, I would say yes for their excellent work and kindness.
Thank you Paulo for taking the time to let us know how we did. Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Ricky C
The wait times are RIDICULOUS just for a 6 month checkup. My appointment was at 8am and left the office at 9:50am There is a GREAT amount of staff, but the sense of urgency, communication and professionalism IS NOT THERE AT ALL. A lot of the staff is very young and hold personal conversations in the hallways instead of processing new patients in, continuing to get the flow of patients in and out. ONE OF THE MAJOR REASONS for the RIDICULOUS wait times. They should make sure ALL computer updates/upgrades are done during off hours so patients don't have to wait in the room while the computer flaws are fixed. Staff need to introduce themselves when walking into a room to do work on patients. I had 5 people come into my room and do work on my teeth, I didn't know who was a doctor, assistant or ect. They just sat down said "Open your mouth" and went to town on my teeth with tools. If the office doesn't open until 8am DO NOT schedule patients for an 8am appointment. By the time the office opens completely patients are sitting in the waiting room for a while before the office system operation is up and running that is NOT INCLUDING the time waited in x-rays and all the other staff that comes into the room, with wait times between each of them. My wife has experienced the same over her last few appointments and has an appointment scheduled soon. She is strongly considering going to another dentist provider and I'll be following as well.
Tymela Marshall
I’ve been going here sense I was a kid and I’m still here as and adult orthodontist department is the best they are very respectful and get you in and out
Maria Magallanes
My daughter was scheduled to be seen today and she wasn't. My husband requested to leave early from work to take her to her appointment. She was denied service. Supposedly she was not to be seen today. It would be nice if one of your team members would call the patient and say " your appointment is not today it is Xx date. Horrible experience. And to top it off, I called their office and a lady named Alejandra transfers me to the "orthodontist " receptionist who is literally with in an arms reach if not right next to her and leaves me "waiting for 27 minutes " didn't get back to check if I had been helped. I called from my work phone and told the person who was really helping me to listen to their lovely hold recording music. 27 minutes. Waist of our precious time
Thank you Charles for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Sania Platero
This was my first time here, the first time was not as pleasant as 2 receptionists seen to have an attitude, however the second time was more pleasant, today they took me fast and started working on me in a very short time, I was able to see that the tools were clean and I am big on that I need to see that they are using sealed and clean tools. On the first time I was skeptical because the dentist walked in with the middle already without me seeing how she was preparing the anesthesia. I trust that all tools are extremely clean and that they won't use any used tools or contaminated equipment. I hope that they follow sanitation protocols for tge safety of all of us. but overall the experience was not bad.
Hey Sania, we're pleased to hear that your visit with West Coast Dental was a more positive experience. Our goal is to provide a comfortable and accommodating environment for all our patients. On the other hand, we thank you for emphasizing the importance of sanitation protocols. It appears this may not have been the case during your visit, and we apologize for this. We will look to improve our protocol as we value the safety of our valued patients. Your satisfaction is important to us, and we look forward to serving you again. We wish you continued dental health.
West Coast Dental of Los Angeles
Hey Starr, we are pleased to hear that your visit with West Coast Dental was a positive experience. We look forward to serving you again. We wish you continued dental health!
West Coast Dental of Los Angeles
Hey Karlyn, we are pleased to hear that your visit with West Coast Dental was a positive experience. We are even more thrilled to be able to provide the dental treatment you were seeking. We look forward to serving you again, and wish you continued dental health!
West Coast Dental of Los Angeles
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles for your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Lupe Cruz
Thank you Dr. Chun, Alexa, Gabriela for helping, I hope everything goes well for my treatment
Eusebia Sotelo
Excellent service, everything very good. Thank you Gaby, Audrey, Dr. Lee and Angiel and everyone for helping me. Thanks for my attention
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Alberto H
I really like this office the girls in the front are so nice especially Alejandra every9ne is so helpful al lthe assistance in the back are so helpful especially Erika and Beto and Dr Lee is really good at explaining all the treatment
We're pleased to hear that your visit with West Coast Dental was a positive experience. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our doctor and staff were able to assist you with any questions and concerns you may have had. Your satisfaction is important to us, and we look forward to serving you again. Thank you for your kind words and trust in our team.
West Coast Dental of Los Angeles
Jeff tom
Great office everything went smoothly, got me teeth clean feeling fresh thank you west coast dental ..thank you Angie for great customer service..
We're pleased to hear that your visit with West Coast Dental was a positive experience. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our doctor and staff were able to assist you with any questions and concerns you may have had. Your satisfaction is important to us, and we look forward to serving you again. Thank you for your kind words and trust in our team.
West Coast Dental of Los Angeles
Thank you Samantha for letting us know how we did. We thank you for choosing West Coast Dental, and we look forward to seeing you again to fulfill your dental needs. Wishing you continued dental health!
West Coast Dental of Los Angeles
We're pleased to hear that your visit with West Coast Dental was a positive experience. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our doctor and staff were able to assist you with any questions and concerns you may have had. Your satisfaction is important to us, and we look forward to serving you again. Thank you for your kind words and trust in our team.
West Coast Dental of Los Angeles
javier sanchez
I have been a patient for many years !! This 2022 I got done many procedures and I spend money that I have pay ! Saturday August 6Th . 2022 I was there and I wanted to talk to a person named IVIE Is on charge of financial issues , well she wasn’t there , so Angie was the one to talked to her customer service was terrible she seems very upset , she came right my room where I was sitting and she not even bother to say hi ?? I have seen here before as a receptionist?? Now she is dealing q financial ! Her attitude was bad
Enma Huesgen
Thank you very much Gaby for helping me with my accommodation payment. Thanks Angie for having people who help
Catherine Juarez
The staff and doctor do a great job on communicating with their patients. Great service!
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
edwin cortes
Super kind staff. My son doesn't normally like going to the dentist, but the staff made him feel very comfortable. We found our new family dental office. I would highly recommend it.
Ahsyeeia Meadows
I left with the same pain I came In with got some work done on teeth that weren’t an issue and was told to wait 4-6 more weeks to have my problem teeth worked. After I waited 2 months for this appointment after the cancellation and rescheduling. The dentist was great no pain on root canals but it should have been on the teeth I came in for that had the pain now I’m still in pain smh.
Haydee N
Came in for a dental visit for my son and myself. Everyone was very helpful and my concerns were taken care off. I felt very at ease when it came to finances, Jose was able to explain everything to me and left everything very clear. As well as helping me with a payment plan. I felt very comfortable with the help Jose provided. He was also very attentive with my 6year old son and helped him calm him nervousness.
Hi Haydee, we appreciate you taking the time to share your positive experience during your dental visit with your child. Our team strives to provide helpful and attentive care. We understand the importance of clear explanations and are delighted that our staff was able to assist you and make you feel comfortable in this regard. We also appreciate his efforts in ensuring your son's comfort and addressing his nervousness. Thank you for choosing our services, and we look forward to providing exceptional dental care to you and your family in the future. We wish you and your loved ones continued dental health.
West Coast Dental of Los Angeles
Ruth Perez
I received a root canal and the service was amazing. All the staff member were very kind and gentle. Dr. Cheng was very professional. I’m very thankful for the wonderful job they did on my teeth.
Thank you for taking the time to let us know how we did. We're glad it was a positive experience. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health and look forward to serving you again!
West Coast Dental of Los Angeles
Hello, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
West Coast Dental of Los Angeles
Andy Rivera
DO NOT GO HERE! This is absolutely the worst dentist I have ever been to. They cancelled and tried to reschedule my wisdom teeth removal 2 times already an hour before my surgery. They are very unorganized and unprofessional. They were also very uninformative for prep on my wisdom teeth removal , and when I called and ask questions about it the lady on the phone would give me attitude. Even when it was a simple question like “will I be under anesthesia?”. Overall my worst experience with dentist ever, I do not recommend this place unless you like having your appointments cancelled very often.
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Hello, we’re glad you had a great experience at our practice and that our staff was really friendly. Thank you for choosing West Coast Dental for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
West Coast Dental of Los Angeles
Nicholas Arnaiz
Prompt service, despite the number of patients in the waiting room. The office is well sized. There are a number of personnel constantly calling in patients from the waiting room. Time is key.
We appreciate your positive feedback about our prompt service and the efficiency of our personnel in managing the waiting room. Providing timely and attentive care to our patients is one of our top priorities. We understand that time is valuable, and we strive to ensure that each patient receives the attention they deserve without unnecessary delays. Your kind words motivate us to maintain our commitment to excellent service. Thank you for choosing our office, and we look forward to serving you again in the future.
West Coast Dental of Los Angeles
Cristopher Calderon
Very helpful and very friendly. Made the best payment options and made the decision on gettin my braces very well. I recommend this place for good services on teeth and braces.
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our services and found our team helpful and friendly. We take pride in offering the best payment options and guiding our patients through the decision-making process for braces. Your recommendation means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help with all your dental and orthodontic needs. Thank you again for choosing us for your dental care.
West Coast Dental of Los Angeles
Hello Anibal, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental, and we look forward to seeing you at your next appointment! We wish you continued dental health!
West Coast Dental of Los Angeles
Hello, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental, and we look forward to seeing you at your next appointment! We wish you continued dental health!
West Coast Dental of Los Angeles
Venus De Leon
Great service, the staff is very friendly, respectful and professional. I would recomend this location to anyone
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our friendly, respectful, and professional staff. We appreciate your recommendation and look forward to welcoming you or anyone you refer in the future. Should you need any assistance or have further feedback, feel free to reach out. Have a wonderful day!
West Coast Dental of Los Angeles
Ryan Estrada
I started ortho treatment for all my children here and I loved the entire process of it all. I was satisfied on how everything was explained to me.
Thank you for choosing West Coast Dental of Los Angeles for your children's treatment. We appreciate your positive feedback and are delighted to hear that you had a satisfying experience during your visit with us. We value your trust and look forward to continuing to provide excellent dental care for you and your family. We wish you all continued dental health!
West Coast Dental of Los Angeles
Hello Gloria, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental, and we look forward to seeing you at your next appointment! We wish you continued dental health!
West Coast Dental of Los Angeles
Lisset Flores
Love the service at this office. Very professional and polite service from the front staff and back staff. Will be making this office my primary dental office!
Hey Lisset! Thank you so much for your wonderful review. We're thrilled to hear that you had a positive experience with our office. Providing professional and polite service is a top priority for us, and we're glad that our front and back staff exceeded your expectations. We're honored to have you as part of our dental family, and we look forward to serving you as your primary dental office. If there's anything else we can do for you, please don't hesitate to reach out. Thank you again for your kind words!
West Coast Dental of Los Angeles
Thank you for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our customer service and that you love our staff. Providing excellent service is always our top priority, and we're grateful for your kind words. Your satisfaction is what motivates us to keep delivering the best possible experience. We truly appreciate your support and look forward to serving you again in the future. Have a fantastic day!
West Coast Dental of Los Angeles
Thank you for taking the time to leave a positive review. We're thrilled to hear that you had a great experience at our office and that our team was able to meet your expectations.
West Coast Dental of Los Angeles
Thank you Jodie for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
We are so pleased to hear that our staff was friendly, and you enjoyed your experience in our office! We hope to continue to provide exceptional service and care for all of your future appointments to come!
West Coast Dental of Los Angeles
Hi Brenda! We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Thank you for choosing West Coast Dental of Los Angeles as your dental provider, and we look forward to seeing you soon!
West Coast Dental of Los Angeles
MARIE ZEPETA
I've been bringing my entire family here for a few years now. The service is quick and excellent. You can tell that they all communicate with one another and work together as a team. They provide excellent customer service, and the staff is pleasant and makes you feel at home. Highly recommend.
Thank you Esmeralda for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Felisia Gillian
You don’t have a specialist how you have to send your patients someplace else is unreal and ridiculous. Why I have to go to a whole place to get my root canal are kidding. It’s just bad service all the way around. Your last specialist was talking about your company right in front of me. How the company don’t have the proper staff it takes months to see a specialist, the dentist other than Sonya, Jorge, Boris all the other staff are not personable nor friendly they just don’t get it. Your front office team are ridiculous they always confusing appointments and not following up with patients. I’m so tired of your dentist office my plan is to change me and family will be changing soon. Your office is horrible and on top of the the dental hygienist is the worse ever why did you guys hire her. She’s unprofessional I have complained about her before and she still has a piss poor attitude. She very unprofessional and she doesn’t hide it. That’s tells me your company just hiring anyone and that profession you must have customer service. I even spoke with the manager about her before why no change!! Why is this acceptable she needs to be written up or have a conversation on regards to her nasty unprofessional behavior with patients maybe it’s only African American that’s being mistreated but, this needs to stop. I’m upset and I’m going to make sure I’m heard she did a horrible job on my deep cleaning but, I had to pay cash for that heck no unreal. You guys need to do better or you’re going down the drain I overheard at three African American people complaining today what the heck is going on people. This is an old review about the staff a while back last year 2022 but we here now 2023 and some of these things are still true
We apologize for the negative experience you had. Your feedback is valuable, and we take it seriously. We are committed to addressing the issues with our team and providing better service. Thank you for bringing this to our attention. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Hey, Kyle, thank you for sharing your experience with us!
West Coast Dental of Los Angeles
Izaiah Thomas
West Coast Dental has the best dental office. Shout to Sonya and the rest of the staff I’ve been going there since I was 5 years old. Keep up the hard work guys
Thank you for sharing your positive experience with West Coast Dental! We're delighted to hear that you've been a long-time satisfied patient, and we truly appreciate your kind words about Sonya and the staff. We'll continue our commitment to providing excellent dental care and look forward to serving you for many more years to come. Your continued support means the world to us. Thank you for choosing West Coast Dental!
West Coast Dental of Los Angeles
Shelsea Lopez-Massella
The assistants and staff are amazing and very sweet. The doctors must have a very very high production goal because they slap you around like a piece of meat on a clock. The doctor barely explained anything and was incredibly rough with anh typeof instrumentation. (thankfully I'm in the dental field so I know most of these procedures) Her instrumentation was so rough and she acted as if she was in a rush the whole time. Sad experience and I will not return or recommend unless you're THAT desperate.
We genuinely appreciate your kind words about our assistants and staff; it means a lot to us to know they left a positive impression on you. However, we deeply regret to hear about the negative experience you had with the doctor. Your feedback is invaluable to us, and we take your concerns seriously. Rest assured that we will address these issues internally and work to improve our services. Our goal is to ensure every patient receives the utmost care and understanding during their visit. We apologize for falling short of your expectations and hope to have the opportunity to make it right in the future. Thank you for bringing this to our attention.
West Coast Dental of Los Angeles
Renae Hill
I sat in the waiting room for 2 hours when I had an appointment @11, then we get to the room and they’re saying I need extra X-rays and I can’t get any extractions after I called off two weeks in a row just to get this work done. After crying and consulting with my mom, the surgeon comes in and explains the risk of having nerve damages and she can take them out but do to the risk it’s better to wait. The Oral surgeon and nurse Maria did their thing! They talked to me to keep me calm, reassured every minute if I’m fine, do I feel pressure, and if I was ready to get the next tooth removed. Some of the nurses need better attitudes. I’ve been trying to get them taken out for 4 years now. If the customer is willing to get the work done then the nurses (despite how they feel) should be on my side. She thought just because I had on headphones I didn’t hear what she said. She said “Oh let me get Maria to assist because I’m over her” so why work in an environment where you’re going to have a nasty attitude? I’m glad the teeth are gone because I will never return back to West Coast Dental!!!
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Javier Moreno
Being serious and let knowing the patient what he can get done by the time before procedure. We all our time is priceless, to be going forward and backwards is disturbing. Burocracy is tedious.
Thank you for sharing your feedback with us. We understand the value of your time and apologize for any inconvenience caused during the process. Your comments will help us enhance our services, and we appreciate your understanding and patience. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Thank you Valerie for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Hello Shanely, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you at your next appointment! We wish you continued dental health!
West Coast Dental of Los Angeles
Amy Valle
Something that I like about west coast dental is that they are quick with getting each of their patients in a room and getting their teeth clean lol They are also kind and friendly.
Hey Amy, we're glad to hear that you had a positive experience at West Coast Dental! Providing efficient and friendly service to our patients is our top priority. Thank you for your kind feedback, and we look forward to seeing you again for your next dental visit!
West Coast Dental of Los Angeles
Shalonda Burns
Do your job the same way they send reminders to the patients do it with the referral check back with the insurance company don't have us just sitting in the room if something is not cover by the insurance
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your visit. We will take your suggestions into consideration and work on improving our processes. Our goal is to ensure a smooth and hassle-free experience for all our patients. We appreciate your input and will use it to enhance our services. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Samuel Duarte
Fast friendly professional service. Answered my questions and found a way to assist me financially. Definitely recommend.
Hey Samuel, we thank you for taking the time to write your kind review! We're thrilled to hear that you found our service fast, friendly, and professional. Our team takes pride in providing exceptional customer service and we're glad we could assist you financially. We appreciate your recommendation and look forward to serving you again in the future. Wishing you continued dental health!
West Coast Dental of Los Angeles
JoKeRz 2.0
The service here is terrible, i had to reschedule my appointment multiple due to the fact that they couldn’t find my appointment in there system. The whole front desk sits and talks off task. Messed up multiples people’s appointments on too of that and ask everyone what they are here for and say they dont have appointments as if we made them ourselves. This place sucks. Throughout the years of me coming the service has continuously gotten worse. The staff are here to party not work.
Hello Ivan, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
West Coast Dental of Los Angeles
Brianna Perez
I have 0 complaints. Great service and great staff. I will be coming back and recommending others to come here as well!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
David Chavez
Although teeth extractions are very painful you guys made the visit very pleasant. Appreciate the neatness and the communication between the receptionist and the rest of the team. Overall a great visit, will most definitely recommend to my family and friends.
Victor Rodriguez
Great overall experience! No complaints. Boris attended to me very professionally and in a great manner. Definitely will be recommending this place.
Jovana Cortes
Went in quickly to ask some questions and Boris helped me out. He was super nice and patient with me because I was asking a lot… He answered all my questions and overall is just such a good worker there. Need more people like him. Overall it was a good experience and will be coming back.
Hey Jovana, we appreciate you for taking the time to share your positive experience at our dental office. We're glad to hear that you were provided excellent customer service and our valued staff member was being attentive, patient, and helpful in answering your questions. We strive to ensure a positive experience for our customers. We look forward to welcoming you back in the future, and wish you continued dental health!
West Coast Dental of Los Angeles
Hello Julia, thank you for your positive feedback! We take pride in maintaining a high level of professionalism at West Coast Dental. Our staff aims to provide excellent service and ensuring a personalized experience for our patients. We appreciate your kind words and look forward to continuing to serve you and your family in the future. We wish you continued dental health!
West Coast Dental of Los Angeles
Brianna Montoya
Great experience, I didn’t have to wait long at all! Boris was a great help, he was very patient and helpful when assisting me :) definitely will be going back!
Hello Brianna, we're delighted to hear about your great experience! Our team at West Coast Dental strives to provide efficient and prompt service to all our valued patients. It's fantastic to know that you were provided with excellent assistance in a patient approach during your visit. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing us, and we wish you continued dental health!
West Coast Dental of Los Angeles
Hey Uly, we thank you for your kind words. We appreciate you for choosing West Coast Dental for your oral health needs, and we wish you continued dental health.
West Coast Dental of Los Angeles
Tina WongLu
First perk is having a parking lot. I was greeted by Betty who was both polite, helpful and tough; great attributes of a front desk. Dr. Tina had amazing bedside manner and talked me through my nervousness; 2 onlays, one filling and a potential Root Canal. The onlays were COSTLY, but she answered all my questions and I was confident in moving forward. I’ve had dentists that tried to push me to get root canals, but her telling me that I can wait till the absolute dire time reassured me that she wasn’t selling. Encouraging but not pushy. Very happy with Dr. Tina she knew how much I wanted to preserve my own teeth. She cared and listened. Angie, who cleaned my teeth, was attentive and I felt cared for and acknowledged throughout my 3 hours in the chair, it felt great to be checked in by her from time to time. I felt cared for by her and we had a great chat about some personal adventures. The reason I’m leaving a star out is because I was in fact there for 4 hours. 1 hour waiting and 3 hours in the chair, there were one or two staff members who didn’t seem happy. I had a couple switches with technicians pressing the suction on my lips a couple times. I swallowed many many liquids including the numbing injection. I vomited when I got home and tasted the many things I swallowed.
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Gysselle Rosas
This review is overdue , been coming here for years and the service keeps getting better.
Rosmery Rodriguez
Hello, I am very happy to have West Coast Dental as a dentist for my children. I recommend it and the staff is very friendly ?
Ikra Catal
I went in for only a cleaning. They did Xrays which I did not even ask for. Then the doctor said I need a gum treatment and fillers and all other stuff. They estimated out of pocked about $2k. I then said I only want a cleaning. They did a 3 minute cleaning which didn’t even clean my teeth properly. They don’t care about your health and want to make couple of extra bucks from you. Do not go here
Thank you Lupita for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Susy Ochoa
Over booking appointments and very long wait.for over 2 hours. Please do not give appointments that are not going to be the time for the the patient to be seen
Sergio Valdovinos
West coast dental has been such an amazing office and has helped me with all of my dental work. I would highly recommend this office to anyone who is looking for a new and good dentist. The financing team was such a huge help and Boris really made everything easy and understanding for me this place is a 10/10
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Jay Yarrum
This office did unnecessary dental work years ago 2015 just to charge my insurance now I have a missing temporary filling and i need a root canal.. they tried to do 2 teeth but I allowed 1 and only that tooth has a hole ? going through my gum to the nerve I can't chew on that side... fix my tooth that u destroyed or I'm suing for 10k max in small claims... the fact that I've called this office multiple times to speak with someone & they avoid my calls & never return calls angers me even more...
Vajinder Singh
In my experience the office is good.The back floor supervisor Erika was really helpful and caring during my visit she was checking up that my visit went good and did a great job she is really good at her job.
Hey Vajinder, we thank you for sharing your positive experience at our office. We're glad to hear that you were provided with helpful and caring assistance during your visit. We appreciate your feedback! If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future. Wishing you continued dental health!
West Coast Dental of Los Angeles
We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you soon!
West Coast Dental of Los Angeles
elmer orozco
Love this office. Been coming here since 2010 and all my kids love it. Major differences on the environment.
We appreciate your positive feedback and are thrilled to hear that you've had positive experiences with us over the years. Thank you for choosing West Coast Dental as your dental provider. We strive to provide a welcoming environment for our valued patients. We look forward to seeing you soon! Wishing you continued dental health.
West Coast Dental of Los Angeles
Jimena Cordova
Dr.Lai’s energy is very positive! Explains everything in detail . Love the staff
Hello Jimena, we thank you for your positive review! We're glad to hear that our dentist's energy is positive and that they take the time to explain everything in detail. Our staff is dedicated to providing excellent service, and we appreciate your kind words. If you have any further feedback or need assistance, please don't hesitate to reach out.
West Coast Dental of Los Angeles
Keila Garcia
Dr.Lei is very great , I look forward to my appointment because he’s very positive and always so happy to work on my teeth progress
Thank you Keila for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Unique Brown
Excellent service was seen in a timely matter and they explained the procedure to me exactly
We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you soon!
West Coast Dental of Los Angeles
Nancy Pelayo
Brought my mom, very nice, clean office. Staff Boris and Sonia were super friendly and attentive.
Hello Nancy, we are thrilled to hear that you had a fantastic experience during your visit to our practice. It's always a pleasure to serve you with exceptional dental care. We would like to express our gratitude for selecting West Coast Dental for your dental needs. It means a lot to us that you trust us with your oral health needs. We are eagerly anticipating your next appointment and the opportunity to continue providing you with the same level of exceptional care. Thank you once again for choosing us!
West Coast Dental of Los Angeles
hellen squad
irma parras she is the best always help me with everithing very professional
Hello! We are thrilled to hear that you had a fantastic experience during your visit to our practice. It's always a pleasure to serve you with exceptional dental care. We are eagerly anticipating your next appointment and the opportunity to continue providing you with the same level of exceptional care. Thank you once again for choosing us!
West Coast Dental of Los Angeles
armando umanzor
Staff were patient, kind, and very friendly, I was having some issues and I knew I was being a bit rude but The staff were very patient throughout. The dentists work quickly and are incredibly patient as well. I was constantly asked how I was doing and if I was okay. Coming here was a good decision.
Hey Armando, we appreciate your kind words and positive feedback regarding your experience at our dental office. Our staff takes pride in providing excellent service, and it's great to hear that they were patient, kind, and friendly towards you. Our dentists strive to work efficiently while ensuring your comfort and well-being. We're glad that you felt cared for and that coming to our office was a good decision for you. Thank you for your review!
West Coast Dental of Los Angeles
Hello, we’re glad you had a great experience at our practice. Thank you for choosing [West Coast Dental as your dental provider, and we look forward to seeing you at your next appointment!
West Coast Dental of Los Angeles
Karina Vasquez
I like the service, they are very friendly and they serve you very well, I recommend it? for children and adults, good service??
Hi Carlos! Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you had a positive experience at our office. We strive to provide excellent care and a comfortable environment for all our patients, and we're glad that we were able to meet your expectations. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you at your next visit.
West Coast Dental of Los Angeles
We appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Aileen Michelle
The dental services were excellent! Definitely my favorite place for my dental hygiene, Boris is an amazing and attentive assistant!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Los Angeles
Jose Ramirez
Went in for a crown, doctor was in and out.. Straight to business.. Fast and great service even tho it was really busy.. Alot of personal in the office which helped people in and out quick..
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Los Angeles
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
Boris
Love this office . All the doctors and Staff are very proactive and attentive to patient care
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
CYNTHIA YOUNG
First of all, you guys can start with not having your patients wait in the lobby for six hours before being seen and still running out of time because you close at seven I didn’t leave until six. I couldn’t stay anymore we were hungry. I had five kids with me. They were all hungry because we had been there since early in the morning. All we had was breakfast we missed lunch, the receptionist took my number and said she would call me when the doctor became available so we could go out and get lunch. We went and got lunch and they never called me as soon as I got back I had to wait another 30 minutes I would never come back to your office. It is poor and I will tell the world I wish I had a microphone so I could broadcast it all over the world. I am so unhappy with you guys right now. I just got home I only live 15 minutes away from the doctors office Poor service poor service. Your dental office is made for people that don’t have a life and want to sit in your office all day next time tell me to bring a lunch honestly I cannot stand your office I did everything I could not knock over everything in there. I was so humiliated at the experience that I had it was awful !.
We sincerely apologize for the long wait and the inconvenience caused during your visit. We regret the miscommunication and will use your feedback to improve our services. Thank you for bringing this to our attention. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Hey Caylan, we’re glad you had a positive experience at our practice. Thank you for choosing West Coast Dental for your dental needs and we look forward to seeing you at your next appointment! We wish you continued dental health!
West Coast Dental of Los Angeles
Hi Tyeisha, we are so sorry to hear you had a less than stellar experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
West Coast Dental of Los Angeles
Marisol Flores
I love West Coast Dental! The front staff provides great customer service. I want to give a special thanks to Boris he literally deserves a metal for assisting me throughout my whole appointment. The back office also explained the treatment that was needed with the doctor and dental assistant.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon, Marisol!
West Coast Dental of Los Angeles
Hey Renee, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental of Los Angeles for your dental needs, and we look forward to seeing you again!
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Hey Edgar, we greatly appreciate your kind words regarding our office staff member. We hope you had a pleasant visit with West Coast Dental, and we thank you for your support. We look forward to seeing you at your next appointment, and wish you continued dental health!
West Coast Dental of Los Angeles
Miguel Hernandez
Everyone in the office is very helpful and patient despite the high volumes. Back staff is great
Hey Miguel, we greatly appreciate your kind words regarding our office staff. Our team strives to provide excellent service and maintain patience even during busy periods. We value your feedback, and we thank you for your support. Thank you for choosing West Coast Dental for your dental needs. We wish you continued dental health!
West Coast Dental of Los Angeles
Rosemary Zeledon
I love west coast dental because these dentist are very nice they help up with our teeth
Hi Rosemary, we thank you so much for taking the time to leave a review. We are delighted to hear that you had a positive experience at West Coast Dental. Our team works hard to provide exceptional care and a comfortable environment for our patients. We appreciate your trust in us and look forward to seeing you at your next visit. Wishing you continued dental health.
West Coast Dental of Los Angeles
Hi Maxine! Thank you for your positive review! We're thrilled to hear that you had a pleasant visit at our dental office and appreciated our efficiency. Delivering efficient and exceptional oral health services is always our goal, and we're glad we met your expectations. Thank you for choosing West Coast Dental, and we look forward to seeing you at your next visit. We wish you continued dental health.
West Coast Dental of Los Angeles
John Gonzalez
Staff is helpful, and all my questions are answered. Definitely recommend.
Hey John, we’re glad you had a great experience at our practice. We take pride in providing excellent and helpful service, and we're delighted to hear our staff was able to answer your questions. Thank you for choosing West Coast Dental for your dental needs, and we look forward to seeing you at your next appointment. We wish you continued dental health!
West Coast Dental of Los Angeles
Jose Diaz
My family and I have been going to this clinic for 20 years, and I've noticed a lot of hidden things they do with their billing. They're making different bills, and they send you bills when your insurance has already paid them. I'll take legal action. Not one more appointment with them... Angie, West Coast, I await your response!
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
DJ MOTOR CARPIO
A bad service, you go for a dental service but they think they are doing you a favor
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
sabrina guerrero
I recommend coming here.Their service was very professional. Friendly staff.
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
jen long
Been going here for over 10 years, always received the best treatment and customer service is great.
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all the future years to come. We look forward to seeing you again soon :)
West Coast Dental of Los Angeles
Amairany Garcia
The DA’s at this office really hold it down for the doctors. I was so pleased to see how everyone works together
Hello Amairany.Thank you for taking your time to leave a review! We are thrilled to hear that you had a positive experience at our dental office, and we’re glad you found our staff to be professional. We are committed to providing excellent customer service and a welcoming experience for all our patients. We appreciate your feedback and we'd like to thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We look forward to continuing to provide you with friendly and quality care in the future.
West Coast Dental of Los Angeles
Mercedez ZAPATA
This is amazing office and they ensure their patients are satisfied. I’m happy I started my treatment here and will be having my husband start soon with west coast
We are delighted to hear that you had an amazing experience at West Coast Dental of Los Angeles and that we were able to ensure your satisfaction during your visit. We look forward to welcoming both you and your spouse to our dental practice. We appreciate you choosing us, and we look forward to seeing you both in the future. We wish you continued dental health!
West Coast Dental of Los Angeles
Jocelyn Benavides
Boris was very helpful with assisting me with my future appointments and always makes me feel welcomed.
We sincerely appreciate your kind words and feedback regarding your experience at West Coast Dental. It's great to hear that you were provided with friendly service. We aim to provide exceptional dental care in a comfortable environment for our patients. Thank you for choosing us, and we look forward to serving you in the future. We wish you continued dental health!
West Coast Dental of Los Angeles
Ashley Torres
Overall it was a great experience , everyone was so nice and understanding , Boris Torres was such a huge help and such a great patient ambassador would definitely recommend this location he makes this dental office a better place
Hey Ashley! Thank you for sharing your positive experience with us! We are delighted to hear that you had a great visit and that our team provided exceptional service. We appreciate your recommendation and are committed to maintaining a welcoming and supportive environment at our dental office. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We wish you continued dental health.
West Coast Dental of Los Angeles
Hello, we’re glad you had a positive experience at our practice. Thank you for choosing West Coast Dental of Los Angeles as your dental provider, and we look forward to seeing you at your next appointment!
West Coast Dental of Los Angeles
Thank you Lawrence for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
veronica quintero
Overall great experience. I needed wisdom teeth extraction and went to three dentist offices prior to going to this one. I felt comfortable here, they work clean and explain the whole process to you. Dr. Akbar is a great dentist, very professional and does a great job. Alejandra was very helpful in the front desk throughout the whole process. There are many financial plans to choose from. Staff is supportive and nice. The wait time is a little long, but definitely worth it to me because they took their time to ensure my procedure went well. Recovery went well, and they took the time to explain that process as well. Would recommend to others. Blessings!
Hey Veronica, we thank you for sharing your wonderful experience with us! We're delighted to hear that you had a positive visit to our dental office. It means a lot to us that you felt comfortable and that our team provided a clean and informative environment. We appreciate your recommendation and wish you continued dental health. If you have any further dental needs, please don't hesitate to reach out.
West Coast Dental of Los Angeles
Thank you Jennifer for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Hey Arlethe! We’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental of Los Angeles as your dental provider, and we look forward to seeing you at your next appointment!
West Coast Dental of Los Angeles
Thank you Laura for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Hey Stefany, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental as your dental provider, and we look forward to seeing you at your next appointment! Wishing you continued dental health and happiness!
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Hello! We sincerely appreciate your kind words and comments about your experience at West Coast Dental. Thank you for choosing us, and we look forward to serving you again in the future. We wish you continued dental health!
West Coast Dental of Los Angeles
mychael jones
West coast dental provided me with a comfortable space to get my teeth fixed and I love it. 10 out of 10!
Thank you for your kind words and for choosing West Coast Dental for your dental needs. We're delighted to hear that you had a comfortable experience and that you love the results of your teeth fixing. Your satisfaction means the world to us, and we strive to provide exceptional care to all our patients. If you have any further dental needs or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
West Coast Dental of Los Angeles
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Abiola Gomes
My experience was great at west coast dental. I Normally bring my kids here for braces but this was the first time I actually did work on my teeth and the staff was great. Overall great service.
Hi Abiola. thank you for your review of West Coast Dental! We are delighted to hear that your experience at our clinic was great. We appreciate your trust in our services, not only for your children's braces but also for your own dental work. Our dedicated staff is committed to providing exceptional care, and we are thrilled that you found them to be great. Thank you for choosing us, and we look forward to serving you and your family again in the future. Wishing you continued dental health and happiness.
West Coast Dental of Los Angeles
isaac navarro
They do a really good work fast and easy. I will definitely come back. Thank you for everything.
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with us at West Coast Dental of los Angeles. We take pride in delivering quality work and ensuring our customers' satisfaction. We look forward to welcoming you back in the future and continuing to provide you with excellent service. Thank you for choosing us, and we hope you have a great day!
West Coast Dental of Los Angeles
Apolinar Rivas
I have a great experience with all of the dentists at this place they are very helpful
Thank you for taking time to write us a review! We're thrilled to hear that you had a great experience with our dentists. Providing helpful and attentive service is at the core of our practice, and we're glad that it shines through in your visit. We appreciate your feedback and look forward to serving you with excellence in the future.
West Coast Dental of Los Angeles
We are so happy to hear you had a good experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
Lucy Alvarez
The accounting staff was rude and unprofessional when explaining the fees. My HMO dental plan wasn't considered with the cost breakdown. I intentionally called ahead of time with the insurance company on the line to verify the office was in the network and accepted new patients before I was assigned to this office. The cost breakdown didn't add up either. It was $0 in UCR column for the D5999 maxi facial prosthesis, however it was $1000 under pt share. The woman was argumentative and crass instead of explaining the difference. If you're not going to take the insurance then don't say you're accepting pt with that hmo insurance
Thank you Tylonn for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Mariah Xu
Jose was the best! The Drs were so kind and Boris was the sweetest and so helpful!!
Thank you for your kind words and review! We're delighted to hear that you were provided with exceptional dental care and service. Our doctors always aim to provide kind and compassionate dental care to all our patients. We appreciate your feedback and look forward to serving you again in the future.
West Coast Dental of Los Angeles
Tamicka Hayes
I been coming here for years, and they Do a good job at the actual dental work, but the relationship between the dentist and everyone else that works with the dentist is non existed to me, about 20 people come into you room and hardly no one talks to you or greet you and when they do speak to you, it very quick and not thorough, , not every wants to communicate, and that's just how I feel on my experience.
Hi, Tamicka, on behalf of the office, I'd like to apologize if our staff came off as unfriendly. We understand that the dentist can be a stressful environment and to not feel welcomed can make your visit less enjoyable. If you have any more questions or things you'd like to share, please don't hesitate to email info@westcoastdental.com so that an office manager may reach out and assist you. Once again, we apologize for any inconvenience.
West Coast Dental of Los Angeles
Nakeyia Willis
All the staff is very friendly and sweet. This is only day two and I can tell they are sincere.
We appreciate your feedback, Nakeyia! We are happy to hear our staff could accommodate your during your visit. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
Thank you Sirena for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Elijah Pathfinder
Wow ??? just review a video on YouTube of a woman who help me too deal with my dentures reality and how too live with my New Dentures I Am about to receive . So I withdraw ALL my complaints against all Dental offices. Would like to Thanks this amazing Woman on YouTube. Please go to my Facebook page and review this amazing Woman on Facebook speak on Dentures and implant ETC.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again, Elijah!
West Coast Dental of Los Angeles
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Thank you Anna for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Devon J
It was pretty heavy on a Saturday but they took care of me and I was out swiftly with out any issues.
Thank you for sharing your experience, we are so glad to have taken care of you and we look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
We appreciate this feedback and look forward to seeing you again soon!
West Coast Dental of Los Angeles
Thank you Monica for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Felix Ramos
Love this place. They always give me great customer service when I get my regular checkup and give me options as to how I can take care of my teeth more.
Thank you so much for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon, Felix!
West Coast Dental of Los Angeles
Hello, we’re glad you had a good experience at our practice. Thank you for choosing West Coast Dental of Los Angeles as your dental provider, and we look forward to seeing you at your next appointment!
West Coast Dental of Los Angeles
Hello! We sincerely appreciate your kind words and comments about your experience at West Coast Dental. Thank you for choosing us, and we look forward to serving you again in the future. We wish you continued dental health!
West Coast Dental of Los Angeles
Sergio Valdovinos
Very great service , can’t complain at all. Boris was very helpful and professional while helping me with my referral and next steps for my dental treatment.
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service. We're glad to hear that you provided with helpful and professional assistance regarding your referral and dental treatment from our team member. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!
West Coast Dental of Los Angeles
Karina Santos
The service seems good to me. I and my family have been coming to this office for many years.
Hello! We sincerely appreciate your kind words and comments about your experience at West Coast Dental. Thank you for choosing us, and we look forward to serving you again in the future. We wish you continued dental health!
West Coast Dental of Los Angeles
Monique Al Ilison
Wonderful service needed a specialist for my dental needs. They worked on my mouth it’s been a week stitches and all much better I am super happy ?. Also felt comfortable in the dental chair!!
Thank you so much for your awesome review! We're delighted to hear that you had a wonderful experience at West Coast Dental of Los Angeles. We're thrilled that you're super happy with the outcome from your visit with us. Our team strives to create a comfortable and welcoming environment. Your satisfaction mean s a lot to us. Thank you for choosing our services. We wish you continued dental health! Read Less
West Coast Dental of Los Angeles
Jeremy Hansen
The laydies are well spoken and not scary looking so it's an all out great dentist you'll see
Thank you! We look forward to seeing you again soon!
West Coast Dental of Los Angeles
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
Thank you! We greatly appreciate this feedback and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Dawn Bowden
West coast Dental on Vermont Ave is very nice and clean ,the staff is very efficient and Audrey did a fantastic job on me will definitely tell all my family and friends Thanks Audrey
Hey Dawn, thank you for your kind review! We're thrilled to hear that you had a positive experience at West Coast Dental of Los Angeles. Our team takes pride in maintaining a clean and welcoming environment, and we're glad that our staff's efficiency left a positive impression on you. We truly appreciate your recommendation to your family and friends. Thank you for choosing West Coast Dental, and we look forward to serving you again in the future!
West Coast Dental of Los Angeles
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments!
West Coast Dental of Los Angeles
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon, Crystal!
West Coast Dental of Los Angeles
Brenda k Davis
I gave my dental card & I D to three girl at the front. I filed out your paperork whee yellow marked. No wher was there a question of If he could try to save me money insurance info. I told them I was there for bottom dentures. I brought my upper dentures to ed PpexA'TAHTK Thin i(ppashow the Dr & he didn't think it would work. I asked him to try to save me money. He rhn checked my bottom btooth had a whole in it & needed to be capped. I teminded te Dr I was there for O discuss the upper dentures in t bottom dentures. I went to talk to billing lady. ComShe said I owed $4,000 + for bottom dentures. I then asked the Dr to come in to discuss the upper dentures. Only got a bill for $4,300. The lady didn't ask me if I had dental insurance. Where did the copy of my card go. I feel they are scam.ers.
Rose Anand
Suggest clients to go somewhere else. This company is affiliated to a dictator government and most likely operates with blood money. For starters, the facilities manager is Ali Ebrahimzadeh, a fake advocate who is putting the lives of innocent people in a different country at risk, potentially executions and beheadings, by spreading false information and propaganda. If a company hires such employees then rest assured the business is being operated by foregin agents and not truly hard working American citizens. Think twice and do your reseach before heading to any business that has any affiliations with the Iranian regime. Let's never forget what the Iranian regimd did to the USA embassy in 1979!
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you!
West Coast Dental of Los Angeles
METROE 213
I know I came in last minute with a wisdom tooth emergency. They could have told me over the phone when I called that the oral surgeon ain’t in. That my insurance wouldn’t cover it. I got a teeth cleanse because I was due for one but it was half as done and quick. My insurance didn’t cover some gum medication supposedly and the only thing they did was add polish. Insurance and this system is a fraud. I called my insurance to send me a list of oral surgeons that can remove my wisdom teeth. Come to find out, this location is on the list and Dr. Kevin Dorsey is named as the oral surgeon that can remove my wisdom tooth. It seems like they just didn’t want to help me being a last minute patient. I use to like this location but I’m starting to look for a new one. I know they have many clients so my service wouldn’t or doesn’t matter to them.
Thank you Robert for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles. We hope you have a great day!
West Coast Dental of Los Angeles
Ceez
Professional, friendly, clean environment. I would recommend especially if you have dental anxiety. Their level of professionalism and compassion make the process an easy one.
Thank you for your review! We understand the dentist's office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
West Coast Dental of Los Angeles
We are so happy to hear this was your experience in our office. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again soon!
West Coast Dental of Los Angeles
Thank you for sharing your feedback! We look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Evelyn Aguirre
I went in for a root canal, everyone in the office are sure friendly and kind , honestly the cleanest dental office I’ve been to in a while . From beginning to end everyone was so helpful and so kind . Highly recommend this office to anyone .
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon, Evelyn!
West Coast Dental of Los Angeles
xjanytfit
I had a good experience coming here everyone in the office was very friendly and professional would highly recommend and already set and appointment for my whole family.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you and your family. We look forward to seeing you all again soon!
West Coast Dental of Los Angeles
We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Thank you, Manuel! We appreciate you for sharing your experience with us. We hope to continue providing only the very best dental services to you for your future appointments with us!
West Coast Dental of Los Angeles
Oksanna Sargsyan
The way you are working awful , when I first time call for appointment I told i need an appointment with surgeon , but you gave me an appointment with peri dental, and I have to come second time, which is 2 hours away from my home, ai came second time now you are telling me that I have to go to UHC hospital. You just calling me to charge for appointments, I will report to my insurance about it. I understand you need to make money buy make it with right way.
Hi, Oksanna, thank you for sharing this with us. In no way do we intend on making receiving proper dental care more difficult for you; and our doctors do their best to present you with all of the necessary options so you can receive a customized treatment plan that works best for you. If you feel as if your treatment plan was mishandled, we urge you to contact us at info@westcoastdental.com so that an office manager can reach out and rectify this situation. Thank you.
West Coast Dental of Los Angeles
Thank you Katherin for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Brenda Alvarez
Although my overall experience was something I'd consider passive I feel my expectations were a little higher. The front desk was amazing. No complaints. Alejandra, I think was her name, was very easy to talk to helpful and informative. She'd go above and beyond to answer my questions and that was very much appreciated. The insurance I have, referred me to West Coast Dental. I was there for a retreat of a root canal I had received at a completely different place a while back. My fist appointment was pretty much straight forward. "We'll do a retreat, it may fail if that is so we have have to extract etc" type of thing. My actual appointment however was... let's just say it could have been a little better. My Dr walked in introduced himself and began to get to work. Applied anesthesia. Placed a a rubber dam and at some point throughout the treatment when he turned away I began to choke on my saliva for a second (no treatment was in process in the moment). I was a little shocked that no one present in that moment stopped and asked if I was okay. When the treatment was finalized, there was no explanation as to what I was to expect nothing like "Okay you may experience some discomfort in the next few days drink Tylenol or whatever, the abscess will clear on its own, you are to return to your general dentist so they can begin the process for a new crown etc." Doc just kindly said "We're done" and dipped so it was up to me to ask the assistant what I was to expect regarding the root canal, if I did not know any better I would've walked out of there thinking someone was to call me to continue with a crown or something. All this to say, briefly a taking a second and educating the patient before and after a treatment, letting them know what's next etc before the doctor leaves the operatory can make a big difference.
Thank you for taking the time to share your experience with us, Brenda. I'm sorry to hear that you were not cared for with our fullest attention and we are making a conscious effort to prioritize every aspect of patient experience, so we thank you for bringing this to our attention. If you need additional help or have any questions, please send us an email at info@westcoastdental.com.
West Coast Dental of Los Angeles
Nila Santos
I took my kids at certain appointment hour and they take so long and the way they clean is too bad and hurts the teeth.
Hi Petronila. We're sorry to hear that you had a negative experience at our office. We apologize for any inconvenience caused by the wait time during your visit. We understand that your time is valuable, and we do our best to minimize wait times as much as possible. Our top priority is providing safe and comfortable care for our patients, and we apologize that we did not meet your expectations. We would appreciate the opportunity to address your concerns and make things right. Thank you for your feedback and for bringing this to our attention. We hope to have the opportunity to improve your experience in the future.
West Coast Dental of Los Angeles
Hey Isaiah, thank you for taking the time to share your feedback with us! We're glad we could administer exceptional care during your appointment!
West Coast Dental of Los Angeles
We are so glad you enjoyed your experience with us, Aldo! It means a lot that you took the time to share your positive feedback, thank you!
West Coast Dental of Los Angeles
Bessy Tobar
Very satisfied with the service at West Coast Dental. The entire staff was very friendly.
Thank you so much for your feedback! We're glad to hear about your positive experience.
West Coast Dental of Los Angeles
Rocio, we appreciate you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We look forward to seeing you soon, and we hope you have a great day!
West Coast Dental of Los Angeles
Andrea Bravo
Very bad service, the cleaning of the place was terrible, there was blood in one of the hoses in the room.
Hi Andrea, we're so glad to hear about your experience. We take feedback very seriously and would love to know more about what happened. You can email us at info@westcoasdental.com to share more about your experience so we can prevent future issues like this from happening.
West Coast Dental of Los Angeles
Anai Quintana
I waited for 2 HOURS for them to call me and still didn’t help me. I won’t come back here!!!!
Hi, Anai, we're sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, and we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at info@westcoastdental.com.
West Coast Dental of Los Angeles
Sonia Chavez
Thank you to West Coast dental I was able to get an appointment the next day when no hesitations service was excellent didn't wait long Dr Chun was great and staff thank you so much for your great help today
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments!
West Coast Dental of Los Angeles
Aaliyah Wortham
Office has great customer service. I had great service from a worker named Boris
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Jared Andrade
The experience was amazing, thanks to Sosnia for always being helpful, always answering all my questions and made sure everything was good with my appointment etc. would definitely recommend to everyone
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
Alan Amy
Friendly staff! The Dentist make you feel relax and not stress out or scared to go to the Dentist.
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
West Coast Dental of Los Angeles
We greatly appreciate this feedback, and we hope you have an amazing day!
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come!
West Coast Dental of Los Angeles
Brian “Kvng Tezjork” Jr
If I could rate a zero I would. I went this morning because I have a major toothache whose has been going on a few weeks which I told them but I was told I can see a surgeon on the 12. So basically I have to deal with this until then. They didn’t even exam my mouth or nothing but was quick to tell me how much the surgery would cost. It’s a crisis going on in the world but they’re pressed on money. I’d never go back there ever.. 2 weeks later I’m waiting for my appointment that was over 2 hours ago and yet still waiting even after being told to go grab lunch yet still waiting. SMH
Hi, Brian. We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Patty Bernal
The service is excellent. The employee Boris attended to me and answered all my questions. They provide very good treatment. MD Lee was very kind and gave me good service. I recommend them.
Thank you, Patty, for taking the time to leave us a review! We are thrilled to hear that you had a positive experience at our office and that our team was able to provide you with excellent service. We appreciate your kind words about our team. They are committed to providing our patients with the highest level of care and ensuring all questions and concerns are addressed. Thank you for recommending us to others. We take pride in our commitment to providing top-quality dental care and will continue to strive for excellence. We look forward to seeing you at your next appointment! Have a great day!
West Coast Dental of Los Angeles
Thank you Maria for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Hi Jackelyn. Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had a positive experience at our office. We are always striving to provide the best possible care to our patients, and we're glad that we were able to meet your expectations. If there is anything we can do to further improve your experience or address any concerns, please do not hesitate to let us know. Thank you for choosing West Coast Dental of Los Angeles as your dental provider, and we look forward to continuing to serve you in the future.
West Coast Dental of Los Angeles
Jose Garcia
Have a chair where to sit once call. Have a private place to talk about prices.
Hi Jose. Thank you for your feedback and we apologize for any inconvenience you experienced during your visit. We strive to provide the best experience for our patients, and it appears we fell short in this instance. Thank you for bringing this to our attention, and please be assured that we will take necessary actions to improve our patient experience. We value your feedback, and we look forward to better serving you in the future. Thank you and have a great day!
West Coast Dental of Los Angeles
Thank you for taking the time to write a review! We're delighted to hear you had a positive experience at our office and that our team, especially Sonia, was able to provide the assistance you needed. Thank you for choosing us as your dental provider, and we look forward to seeing you at your next visit.
West Coast Dental of Los Angeles
Hello Trina! We appreciate you taking time for leaving us some positive feedback. We are thrilled you found our office to be clean, along with our team to be efficient. We take great pride in maintaining a clean and sanitary environment to ensure the health and safety of our patients. In addition, we understand the value of your time, and our team strives to provide prompt and efficient service to all our patients. Again, we appreciate your positive feedback and we look forward to continuing to provide you with quality dental care in the future. Thank you for choosing West Coast Dental of Los Angeles. We hope you have a great day!
West Coast Dental of Los Angeles
Xoxo ikissmichelle
I had a good experience coming here Every person I met in the office was courteous friendly and professional. They really took the time necessary to do everything right I Been coming here since I was 12 years old , they have an excellent staff team they take very care of you. Sonia my favorite she’s helps and answers your questions.
Hi Michelle ! We are so glad that you had a successful visit. Thank you for choosing West Coast Dental for your dental needs, we look forward to assisting you soon.
West Coast Dental of Los Angeles
Abigail Hernandez
Poor service, very aggressive treatment, and overpriced. I don't recommend this place.
We're sorry to hear this was your experience at our office. We encourage you to email us at info@westcoastdental.com so we can contact you to discuss this matter.
West Coast Dental of Los Angeles
Stefanie Zubia
My experience so far has been great in the general dentist and the orthodontist.
Romero Karla
I loved the treatment and what they worked with me in the payment method I loved
We're glad to hear you were satisfied with your experience at our office. Thank you for your review!
West Coast Dental of Los Angeles
Alexis Victoria
Always a smooth experience when I come! As much as I appreciate the staff for being a great representation of the establishment, I HAVE to shout out Sonia and Monique! They get me in and out because I’m both an ortho and general dentistry patient. I can’t brag about them enough. I have a tight schedule and they always find a way to get me in when I need it most. I return the favor by being on time, and prepared for appointments. This office has picked up volume over the years so it’s just as important for me to be a good patient. It makes all our time valued, and the overall experience pleasant. Love you guys!
Hi Alexis! Thank you so much for taking the time to leave a five-star review and for sharing your positive experience with us! We're thrilled to hear that you consistently have a smooth experience when you visit our office. We're also glad to hear that we are able to provide exceptional service and accommodate your busy schedule. We value your loyalty and look forward to seeing you at your next visit. Thank you again for choosing West Coast Dental of Los Angeles as your dental provider and for taking the time to share your positive experience with others. We hope you have a great day!
West Coast Dental of Los Angeles
Angel Napier
They are very nice and on point always send me text messages as a reminder for my appointments and calls also.
Hello, Angel. Thank you for taking the time to leave a positive review. We're thrilled to hear that you had a great experience at our office and that our team was able to meet your expectations. We take pride in providing excellent service to our patients, and we're glad to hear that you appreciated our appointment reminders via text and phone calls. We understand how important it is to stay on top of your dental health, and we're committed to making the process as easy and convenient as possible for our patients. Thank you again for choosing West Coast Dental of Los Angeles for your dental care needs. We look forward to seeing you at your next appointment.
West Coast Dental of Los Angeles
Hi Eveleen! We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Thank you for choosing West Coast Dental of Los Angeles as your dental provider, and we look forward to seeing you soon!
West Coast Dental of Los Angeles
Thank you for trusting our practice. We look forward to continuing to provide you with only the best dental services for all your future appointments, and we hope to see you again soon. :)
West Coast Dental of Los Angeles
Thank you for taking the time to leave a review. We are sorry to hear you had to wait so long during your visit to our office. We understand your time is valuable and apologize for any inconvenience this may have caused. We want to ensure our patients receive timely and efficient care, and we take your feedback seriously. We would like more information about your experience so we can identify areas for improvement. Could you please contact us directly so we can discuss the situation and work toward a solution? We appreciate your trust in us as your dental provider and look forward to the opportunity to better serve you in the future.
West Coast Dental of Los Angeles
Joyce Cade
Well as far as my experience with my doctor Dr.Chun and the other staff members in the Los Angeles California office I will recommend this staff and office to whoever need dental work speaking from my experience with this office you will be satisfied
Hi Joyce. Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our doctor and the rest of our staff at West Coast Dental of Los Angeles. Our team takes great pride in providing exceptional care and ensuring our patients have a positive experience. We are delighted to hear that we were able to meet your expectations and that you would recommend our office to others. We appreciate your trust in us and look forward to seeing you at your next visit. Thank you again for choosing us as your dental provider and for sharing your positive experience with others.
West Coast Dental of Los Angeles
Latoya Mitchell
Awesome dentist! SONIA at the front desk is amazing! If I have any questions or concerns she always takes care of me❤️ Thank You to Westcoast Dental!!
Thank you for taking the time to let us know how we did. Thank you for choosing West Coast Dental of Los Angeles to fulfill your dental needs. We hope you have a great day!
West Coast Dental of Los Angeles
Hello, we’re glad you had a great experience at our practice. Thank you for choosing West Coast Dental of Los Angeles as your dental provider, and we look forward to seeing you at your next appointment! We hope you have a good day!
West Coast Dental of Los Angeles
Aunah G
This place needs to be shut down. They will take your $ and not do their job and overcharge you. I am seeking the advice of an attorney and filing a formal complaint. If you had a similar experience you should do the same. Places like this should not be able to continue to operate and take our money.
Hi Aunah. We appreciate you giving us some feedback and very sorry it wasn't a more positive one. If you have any questions or concerns, we urge you to contact us by sending us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
Melissa Curiel
Dr chun did bad work on my teeth. Placed a bridge over a tooth that needed treatment. This office just likes money not helping actual patients. All of a sudden I go to a different dentist that they recommended me too because they couldn’t do the work. My authorization goes through and the magically have dentist that were able to do the work 3 months prior to me getting an authorization. I been in pain months with no actual results
Hello Phil! Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you had a positive experience at our office. We strive to provide excellent care and a comfortable environment for all our patients, and we're glad that we were able to meet your expectations. Thank you for choosing West Coast Dental of Los Angeles, and we look forward to seeing you at your next visit.
West Coast Dental of Los Angeles
Steven Truong
Would love it if they took more than 2 minutes on a cleaning. Never have I had a place clean only half my mouth (the assistant told me it was because they didn’t want me to bite myself due to the anesthesia but the doctor claims my insurance doesn’t allow cleaning both sides) as well as use anesthesia during a cleaning? Waste of my time and my money.
Zay Boomin
During my procedure the dentist cut my lip multiple times. The outside not even the inside!
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our management team so that we may get in contact with you immediately to resolve this matter. We apologize once again and thank you for remaining patient during this time.
West Coast Dental of Los Angeles
Reyna Estrada
??? they said a cleaning was $800 i got up and left ??? That’s not a typo eight hundred ???
Hello, we sincerely apologize for the extensive wait time you experienced and for not being able to provide the service you needed during your visit. We understand that your time is valuable, and we deeply regret any inconvenience caused. Your feedback is important to us, and we will review our processes to ensure that wait times are minimized, and our service delivery is improved. We appreciate your patience and understanding, and we would welcome the opportunity to make it right in the future. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Ana Cotto
good service! But you have to be prepared with a lot of patience because they will take between 2-4 hours to serve you.
We are sorry to hear your experience was less than exceptional. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.
West Coast Dental of Los Angeles
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Marie Gabe
Worst Dental office Ive ever been to. they do not do proper cleanings and overcharge you. I am very disappointed I have stepped foot in this place. They only have so many locations because they overcharge people not because they are good.
R&R Delgado
My kid’s teeth looked infected because the gums were swollen so I took her here. It was on a Wednesday, we were new patients and we did not have an appointment. The sign at the door says they open at 9am but when I pulled to the parking lot at around 8:15am, I notice a bunch of people waiting in their cars near the front door. I later found out parking is bad. I explained to a very nice lady at the front desk our situation and she was very communicative and provided details. I filled out the paperwork and an 1 hour my kid and I walked in, got x-rays done and was sitting in the exam room. They were very busy and had lots of staff present. They even took the time to explain what my insurance covers in a separate office. I liked that because it was a private conversation. The only constructive feedback is that Dr. Lee seemed to be rushing through the exam. She said that my kid had a loose tooth, when my kid was telling her it was two. I explained this to the assistant, who then asked Dr. Lee to come back to the room to check. Dr. Lee apologized but the service she provided seemed impersonal and rushed. I asked if she has an infection and no one was able to tell me. Overall an OK visit.
Rachel Hutchins
I got there at 8 o’clock. My appointment was at nine and I left there at 11 and still wasn’t seen.
Debby Castillo
I take My two children to the kids specialist. sometime it's a long wait, but today was fast. I loved it. I was in and out. I like the staff they're really nice and friendly. The best part they are great with kid's. This is the only Dentist my kid's will let themselves get check.
Cindy Guardado
My son's appointment was at 10 am. We checked in and was told to wait for paperwork. It took 30 minutes to get the paper work and an additional hour and 15 minutes for them to call my son. While I stayed in the waiting room, they kept calling his name and I kept telling them he was already inside. There was another patient with the same first name in the waiting room waiting to be called. Maybe double checking names and making sure they have the correct should be a priority as well.This is not the first time I've had to wait this long for my son to get his services. It shouldn't take 30 minutes for paperwork to be printed and an hour to be called in to be seen.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Los Angeles
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
Weinan Zhu
I asked the staff in the office if she could explain the treatment plan breakdown to me. She said: it’s all there, you can read right?” I don’t know if it’s a good attitude.
Sara Rivera
I've been going here for 30 years and never have I been this upset and dissatisfied most of all disappointed this is my daughters chin after a filling they were so aggressive and mean to my daughters im never going back here again.!
Nyla Rose
You can improve service by firing Alejandra and the dentist Dr.Lee. They were so rude to me and my son. Both, acted in a discriminatory way toward my autistic son and when I tried to tell them that my son had a disability they both rudely attacked me verbally with slurs such as “Wow” and hateful staring especially from. The dentist. Me an my son grew very uncomfortable as I had to request a different dentist. His name was Sam, he was awesome. The entire staff besides those two employees that I named were awesome. It is sad that we live in a time where people don’t respect customers with disability, especially children instead they make the parents feel bad for their children having a disability. It really makes me want to stop attending this. Ms. Sonya is also a wonderful staff member who has always treated me well on my visits.
Jiyoung Kwon
All the staff were very friendly and helpful. Also, there was a Korean doctor, which was very helpful.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
Carter Miller
Showed up for my scheduled appointment and then waited for an hour and a half before being seen. Then once in the chair, a few times, I was left waiting for upwards of 20 minutes between tasks. When they were working on my teeth it felt rushed and not high quality. Went in for a regular cleaning and filling and was at the dentist for over three hours.
Lillian Evans
Overall I would give this location 3 stars. The dentist have been amazing in my experiences very general and understanding of my anxiety. However front of the house is a different story medication is often forgotten resulting in me being in pain for 3+ days after oral surgery. I’ve also witnessed this for several other patients. Hope they fix this common issue.
yesenia Guerra
The receptionist or Medical personel who call me to give an Appointment lie to me she told me that all the left side deep cleaning was aproved by dentical. Then when I was in the clinic over there they told me the opposite. It was very very rude they told me if you want the deep clinning of the left side you have to pay 100 dollars. Please please instruct the worker from west coast Dental Do Not to lie to patients. I went there for nothing and I have anorher things to do. Really bad service there.
Delia Rostran
Terrible dental clinic ,my appointment was at 3pm and is 5:20 an still here.
Kaly Lo
Got referral here for wisdom teeth extraction, made a consultation appointment of details about the wisdom teeth, they took it as general appointment, and refused to give out X-ray for my teeth. Make another appointment for oral surgeon, arrived on time, waited for half an hour and was told the dentist is running one and a half hour late. When request to know the result of X-ray, they just said I should have received the details on last appointment. First time commenting on dental, disappointing?and just wanna give 0 star, don’t go unless this is the only option
Ashley Steeves
Waited an hour and a half to be seen. Way too long when seeing a 3 year old. We were there almost 3 hours. Unacceptable
Hasan Janjua
Don’t ever go there, first they will agree to your insurance and then they will keep on calling you till you block their number, apart from this their staff is not upto the mark. I think they ain’t dentists they are more like car mechanics which needs a push to break the rods and iron.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
cindy vanessa
They are all very friendly and get the work done. Their only downfall is their wait time. Even with an appointment you will wait over an hour in the wait room. Except to be there at least 2 hours for a regular check up
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Diana Jerez
SO SLOW, we had an appointment at 12 and showed up EARLY at 11:30 am. Waited over an hour till we got tired of waiting and asked. Could not give us a valid reason as to why we were waiting so long. We were not the only ones waiting this long, so unprofessional wasting peoples time. Don’t do appointments if you can’t keep them.
Tom Hanlon
I had a 12 PM appointment, but did not see someone until 1:45 and then the communication was exceptionally poor. I am visiting from Florida and needed relief from a tooth ache I am suffering from. I was seen by a dentist, who told me that I needed a root canal, a post and a crown. Then the dr left the room and I sat in the chair for 30 minutes before someone came back. I said that there was a problem because, they were not addressing my concerns. Finally, the office manager came in I explained to her and she said OK we will give you some antibiotics. My question is why wasn’t done in 15 or 20 minutes?
Mely G
Stag are all over the place & I literally had to ask for pain meds & my options were not many it felt like all they cared was for my money & not the situation on hand. I just was disappointed & over whelmed.
CUPCAKE DOG
The specialist clerk is so rude I was never greeted by the people here not even the dentist.The workers here are not friendly aside from Blanca in the front desk who’s always been the best
Thank you so much for your kind words, Johnny. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Yohana Cua
My experience was very bad, my son had x-rays done once a year, twice in the same year, knowing that the insurance does not approve them and I end up paying, they only do it to get more money. The financier is very rude, I have no desire to return to this place.
Iris Vasquez
The doctor and nurses were very kind, but the lady who helps to explain what your insurance covers or to buy what your insurance does not cover gives terrible customer service so we will never return
Kimberly Taylor
This is the worst dental office u will ever find. They called me n informed me I was approved for a procedure just to tell me when I arrived they made a mistake n I wasted my time coming. They are always late calling the patients, no water machine, no charging outlets, litterally a empty room where you will sit all day. I would never go here again.
Beatrice Vilsaint
My cleaning was rushed, I was poslished before my cleaning. Cleaning was 3 minutes long, and no tools were used besides water. I was never flossed and this has never been anything I’ve experienced in all the years I’ve had a cleaning. Just didn’t feel right. After my cleanings I can see space between my teeth where the plaque was. I still see plaque in between my teeth. My insurance company has tried endlessly to speak with your office on provide the correct code to bill so my gum irrigation can be covered but your office refused to bill the code and are adamant about me paying $150 instead of billing correctly. There’s an issue with your office not using up to date codes approved by the American Dental Association. Office staff in the front and X-ray techs were wonderful. Im not sure why you have the Dentist doing the cleanings instead of the dental hygienist. Times are hard for everyone and I’m sure the same goes for this clinic as well. But to force me to pay for services that I need when it’s covered by my insurance provider is injustice. Had to find another dental clinic because this one has lost my trust. New dental office had no issues with billing the correct code for my gum irrigation. I even had to book another cleaning because after my evaluation there was evidence my cleaning was not done correctly and large amount of plaque was found. I’m glad I went in for a second opinion because I just knew your staff did not clean my teeth correctly. Had to fill a complaint because of how I felt. I still feel uneasy about today and how wasteful of a day I experienced. I hope this lands in a place where a change can be made. If I felt this way I’m sure many others feel the same as well. Thanks for asking for my review. Take care. Bless.
Carson Davis
This is the worst office with the worst service. This is my third visit (begrudgingly). None of the front reception people are competent. The appointment system is horrible. The lady who charges you for services is miserable any and everytime you come. Even the way she speaks to the staff is rude. This will be my very last time coming here as I sit in the waiting room almost an hour past my appointment time at 9AM. At 9:50AM I asked the receptionist how much longer and she said with an attitude “you’re fine. They’ll be with you in a minute”. That was 22 minutes ago and here I am still waiting while writing this review. SMH. This will be my very last time here. I’m just sad I ever gave this business a dime if my money.
Toodahh Bee
Ezekiel was extremely rude and rough. I will never let him tighten my braces ever again
Gregory Smith
I had the worst experience with the particular location of West Coast Dental. The 1st West Coast Dental that I had my experience with is the Rio Rancho location. That is where I had my crown done and did my regular visits there. I went to the Vermont location to have my crown replace but that did not occur
dp cm
They are liars! I came here a year ago and they found out that I had more than 10 cavities on my theeth, they also said i needed root canal and crowns. I asked them if I could get a copy of my xrays or of the breakdown costs, they said no. BTW the treatment was over $4000. YEAR LATER, I went to different clinics and turns out I never had cavities, i did not need root canal or crowns as they said. These people make you believe you have something when is not true and will take your money. ----- Me hicieron creer que tenia mas de 10 caries y que necesitaria tratamientos de conducto y coronas, nunca me dieron copia de mi rayos x ni del estimate con todos los costos a pagar ( mas de 4000 $ ) Fui a otro lugar a hacerme unos rayos x y resulta que no tengo ni una sola carie. MIENTEN para quitarte tu dinero.
Mohammed Ziane
Very impersonal. The doctor didn’t have time to even tell me what is it that I need to do. This is the worst experience I had with a dentist. I paid an extra $25 to have my X-rays sent to me by email, but five days after I still did not get the email with the scans. I called on two different days and was told that the person responsible for sending the email is not in. This is too bad
Linda Perez
Today my experience was bad. The doctor had a very indifferent attitude. I got hurt when she gave me the anesthesia and I still couldn't get the anesthesia when she was cleaning me and she didn't give me mouthwash.
Yvonne Silva
Only 1 receptionist actually got up to check what was happening she was great. She had red hair and was really nice. I waited 3 hours for them to tell me that I do need a root canal, which I already knew, and I have to wait for my insurance to approve it and I would have to come back. The other receptionists there did not help at all. I kept being told that I would be called “very soon” my appointment was at 11am I arrived at 10:45am and waited until 1:45 for an answer as to why it was taking so long. Terrible experience with the exception of this red headed receptionist who was kind enough to check what was happening. But undoubtedly the WORST experience in a dental office I have EVER had. Just completely terrible. If I had the option to put no stars I would choose that.
Yehudah Younessian
I am furious about your services and will be reporting you to all agencies possible!!! I made an appointment for a tooth extraction with an ORAL surgeon! I specifically had a referral from my doctor already and explained to Myra from the van nuys office on Thursday this is a super urgent need! Was told since I have the referral I will be seen and have it don't today at my noon appointment! I have had a tooth infection for over a week and must get this done immediately!! I was only taken x rays today and rescheduled to have it done in another week!! I could be dead in a week from the infection I have spreading to my blood!! This is totally unacceptable and has I been told the truth I would have seeked treatment elsewhere to have it done as needed!!
phyllis monroe
Kind and patient reception at desk. Quick service despite being a walk-in. Absolutely, love, love, love the dentist, kind, knowledgeable, quick but thorough. This is my new dental home. It’s the first time in a long time I felt I could trust a dentist.
Jessica Perez
Angie and finance team are horrible. Trying to scam people, check your benefits to get an estimate because they will try to get all the money they can. I had an estimate for crown and root canal Angie said it wasn’t possible. I asked Angie if we can call insurance together she said no it’s not her job. she said I can call on my own time. I told her same thing happen to me last time where they tried charging me over 2,000$ and I only ended up paying about 200$! I had insurance on my phone, I asked if we can talk about the codes she said I am not speaking with anyone nor insurances it’s not my job. Excuse me? I asked her if I can get the codes she said wait outside I have other patients. How can you jump to one patient without answering my questions first as I was my TURN ! RUDE. I waited. MY Insurance was calling her desk yet she wouldn’t answer and she was sitting there && was walking around as if she was doing something . Waited about 40 minutes just to get the codes and she never brought them. I can see why people have debts because they sign off without checking their insurance benefits.
Juanita Yat
Told me to take my daughter and then waited about 20 mins in the waiting room just so they didn’t even do nothing I guess they just free money for insurance companies
Jackeline Farino
I would never go here . & I would never allow any of my friends or family members to go here . The dentist here is mean and rude and so are the dental assistants I remember they were making fun of me in another room talking about me because I was crying because I had an infection on my molar that needed a root canal . The dentist yelled at me and told me I had to learn to deal with the pain and the dental assistant walked in with an attitude yelling at me too , saying I needed to make the decision to remove my infected molar or get the root canal it was sad and it is unfortunate that there’s people who get into this field and don’t have the patience but yet took all my money ! Don’t trust this dentist with your little ones or family. Please don’t do it find another dentist . This is not a good place for you to go ! Unless you wanna owe for treatment and loose your teeth .
Ehsan Rooshan
You can improve our experience by behaving respectful with patients without any racist and let your patients know about the process.
Elsa Araya
Horrible service and slow service. I got a root canal done by then and 6 months latery my teeth is hurting my root canal needs to be done again. Another time, I called and told them I needed service they told me to come in I did and waited 40 min for the doctor to see me just to tell me they cannot help me and which person in the front told me to come in while they literally checked me in for the same problem. Horrible service I would not recommend them at all
Kerian Jennings
Talk to your patients and not just around them. Explain the problem, the process and the solution. Understand the reason the patient is coming in so you guys can know how to better assist the person.
Francisco Hernandez
Financing procedures are full of many errors that one As a customer you have to resolve the errors of the dentist's financing department
Kruz Alcaraz
I have been going to this location for more than 3+ years. I was an general, ortho and oral surgeon patient and their commitment to excellence was on point. The ladies in the front desk, managers, the assistant, technicians and the dentist are professional and understanding. Based on years of being with them, I can truly say that I trust them for my dental needs. The place do get a lot of appointments throughout the month but that's pretty common for most dental offices. Nevertheless A++ service. Kruz
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of the future years to come. We look forward to seeing you again very soon :)
West Coast Dental of Los Angeles
key Griffith
I was talked into getting braces for my 11yr old , 1 week later 3 of the metal brackets came off her teeth, is that normal, she has not ate anything hard , she ,,,,$4000, for braces not done correctly, I never got my contract for the braces, me and my daughter have been treated poorly, the staff keeps referring to my daughter as a boy, saying him and he, total disrespect,, they have security, because they are being unfair, respect people
We deeply apologize for the experience your daughter had. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of Los Angeles
Ramesh Pandya
The West Cast Dental did a great job on my teeth. And Dentist are very professional. Thank You .
Hi, Ramesh! Thank you for your review and for choosing us to be your dental office. It is a pleasure to take care of all your dental needs. See you soon for your next check up!
West Coast Dental of Los Angeles
Kimberly Perez
I started coming here a few months ago as a referral from my sons old dental office ( horrible experience there ) so my hopes weren’t high for this spot but my son had to see a pediatric specialist. Not only did this office exceed my expectations, their professionalism is top tier, extremely clean and from the doctors to the staff all are amazing people. My son has Autism and struggles to focus and keep calm. Each and every visit they have done above and beyond to make sure he feels safe and leaves happy. The patience that they have and the way that they know how to react and handle the situation with my Autistic son gives me a sense of peace and grateful that he’s treated just as well. His last dental office had no patience for him and they were extremely rude. This office also gives goody bags with kids’ toothpaste , tooth brushes and stickers. Sometimes they even have balloons they give out and today they had a clown make balloon animals , swords , hats etc for the kids ! It really helps my son relax for every visit. I will recommend this office to everyone and if you’re stopping by reading my comment I’m telling you this office is it! I appreciate every doctor / dental assistant/ staff member here !!!
Ruben Sandoval
I booked an appointment the day before. They took down my insurance information and said we were good to go. I show up at 11:30 (appointment is at 12) to fill out paper work. Around noon they say the insurance has to be moved to the current office. Fine. I call and it’s switched right away. I did not get seen till 1. Then I asked just for a cleaning because insurance didn’t cover the other. Staff seemed to take longer to get to me after that. It is now 2:50 and I just left. So in nearly 4 hours all I had done was X-rays and a cleaning. I’m now in bad back pain because I was left in the chair for nearly 2 hours with little to no service. I will be contacting my legal team
Joyride with the Rainbow Goddess
Do not go here! This is the first bad review I’ve ever written. We called to make an appointment to get our teeth cleaned and asked how much it was and let them know we’re first time patients. They said it was $59 and asked if we would like a plan and I said “no, I just want a single cleaning for me and my husband.” When we arrived before paying they asked what we were there for and we said a cleaning and they charged us. Then after giving us x-rays they said, “and if you want a cleaning prices start at $99 but you need one that is $249! “ At no point before that did they ever communicate what we paid for was just a check up and that the cleaning would be extra and would be determined after the check up. Then, i jumped out of the chair, grabbed my husband and went to ask the front desk about the mixup. They played like it was the mistake of the call center and they would never leave out that information (even though they’re the ones who charged us for the “cleaning” after asking what we were there for) and we should call the call center and tell them we didn’t get services and ask for our money back. So we did that and the call center said they would check with the office and confirm we didn’t get the service we went in for and return our money. Well, the office denied that and they refused to give us our money back. In addition, the x-ray was a surprise to me as well, never communicated until I was already on the chair and they were sticking something in my mouth that hurt me and was super uncomfortable. This completely threw off my whole day. It was THE worst dentist and customer service experience I have ever endured.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of Los Angeles
Jeannette
One complaint I have with this office is their waiting time. It doesn't matter if I show up early or on time to my appt the wait is always terrible, but my Dr is great and so is the dental assistant. Thank you Front Office Staff Yuridiana R for being so kind and patient on my visit. It was pleasure meeting you!
Thank you so much for rating us, Jeannette. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Daniel Gallegos
Thank you Sonia for always helping me I’ve been coming for a long time and I love her work ?
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Rufino Curiel Morales
Been coming to West Coast Dental for the longest, and I have to say they are great. Very friendly and shoot out to Sonia C she’s the best and always willing to help out with anything she can.
Katherine Pineda
Really appreciate the kindness and help of all staff here at this location expecially Socia, Dr. Lee, and Erika. I have been coming here for years and they never fail to greet with kindness and care .
Desteny Ramirez
Thank you Sonia for helping me with everything I need of my dental stuff.
priscillaaa J
Sonia has always done a great job!! She works fast and gets the job done love love love coming to her:)
Manuel Melendez
Good Dentist, came in for a cleaning. Had to wait an hour for a 20 minute cleaning. It was a well great experience and worth the weird uncomfortable sensation when the tools are in your mouth.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Los Angeles
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Ana Gonzalez
Very good service love the doctor. Love how my teeth turned out after having braces! Very upbeat mood they showed and helped me with all my concerns.
Raquel Knight
Don't like the staff attitude you can make an appointment and still be waiting 3 to 4 hours!! Ridiculous never coming here again. Need a whole new set of workers
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of Los Angeles
Mizunderstood Entertainment INC
I had a appointment at 12pm I left at 1:15pm and still not seen for 45 mins they kept saying you next & ok 10 mins they cleaning the room for you sad part is y'all text me three times today to remind me of my visit smh plus emails and y'all wasn't even ready but if I am 15 mins late I have to reschedule YALL need to be more organized wasted my whole day and still was not seen
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Lisett Cruz
Amazing experience, after multiple times of trying to take my son to his primary dentist with no luck, my insurance refereed us to this dentist, the point was for my son to be evaluated and refereed to a pediatric dentist closer to my house, however after the amazing service and the staff goo attitude I will definitely be staying here. My son had great first experience, he was given balloons which helped him feel comfortable with the staff.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Sam Cookie
Worst dentist ever waited two hours in the waiting room just to be seated In another room and told the insurance lady is on lunch and it will be another 40 mins like what I’ve been in pain for three days came in with severe pain and not one of these dentist cared
Laronda Curtis
Staff needs to learn how to talk and speak to patients with Respect. Wait times are ridiculously to long. All staff should be on the same page and able to give correct information. Procedures need to be explained better from the the Dentist’s
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
YANETH FLORES
I also had a terrible experience at this place. The doctors are rude and the office manager is the worst. I did however, have a good experience with one of the receptionists and the dental assistants who tried to help me with my questions even after being rudely pressured by office manager to leave the room and stop answering my questions. By far the worst person in this place is their office manager.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Jonathan Rivera-Iraheta
Shout out to Ruby!!! She make the process of x-rays much earlier especially for someone with a gag reflex she used her in house methods and made the impossible possible. I will be coming back here for sure ?
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Dalilah
Ruby was a great assistant who helped me out at the clinic. Her service is impeccable and she was very sweet and kind. People like her make the visits more comfortable for me as a patient. She is also quick with her job and it's rare to see that.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Alex Weng
NEVER coming back here again, and if you're reading this, I hope this review helps you choose a dentist. This is the most disorganized and greedy place you can find, expect to wait an hour on weekdays WITH an appointment, and two hours on weekends WITH an appointment. Basically appointments dont matter to them because its a first come first serve basis. My second time over here I waited 40 minutes to be seen by an orthodontist and when it was my time to see him, the secretaries told me that they had lost my paperwork, and I spend another 10 min filling out a new patient form, and by that time the dentist had left for the day. My third time there was today, and after waiting 55 minutes to see the Orthodontist, I was told that the previous secretary shouldnt have made an appointment for me because there was no need to come in because they were going to send my x-rays to the dentist and it'd be a 4 week wait. This place also charges 25-30% more than other places.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of Los Angeles
Margaret Bowen
It's not worth it!! Sorry, Spanish is my second language, but I noticed that many of the clients are Spanish speakers. It's good that they can speak Spanish and English, but I think this place is terrible. The service is too slow and expensive. They use drugs and perform unnecessary procedures just to increase the cost. And they tried to take more money after I paid in full. I think if you can go to another dentist outside this neighborhood (for example, in Santa Monica, where my new dentist is), you should. I had to wait 4 hours for them to charge me 100 for a service completely covered by my insurance. They drilled into my tooth, and it hurts like holy hell. They numbed my mouth unnecessarily with a very strong drug just so they could charge me more. They came in to charge me before I was even seen by the dentist after having to wait for hours to see one. They're there to scam anyone they can, including USC students. Don't ever go here.
We deeply apologize for the experience you had at our office. We want to help in any way we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will forward your information to our corporate administration team so we can contact you immediately to resolve these issues privately due to HIPAA regulations. We apologize once again and thank you for remaining patient during this time.
West Coast Dental of Los Angeles
Zion Adelaide Mermelstein
They make me wait 2 1/2 hours every single time I have an appointment. They do a root canal, and when they are done, the pain is much worse than before. I went straight from the dentist to the ER. Worst experience ever.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
angela Smith
I love this dental a lot. The prices are great and I recommend everyone all over the world to come this dentist. Such nice staff and great surgeon doctor. I love it.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Los Angeles
Claudia Quiñones Acosta
The lady with blonde hair had attitude. They didn’t want to help me because I didn’t take my medical card with me, even though I had my ID and social, and It showed in the system that I have Dentical. She said we will do u the xrays but if u need treatment we won’t be able to see u until u bring ur card. I did the Xrays, I was waiting on the room, I called medical to see if they were able to send me a picture or an email that prove that I am enrolled so they can help because I am in pain. While My phone was on speaker some nurse was coming and going, then a dentist came put me the thing around my neck and left. A little after the blond lady came again with attitude saying they would have to reschedule me because they are already closed and they came 3 times to help me but I was on my phone. I found that really disrespectful because I was on the phone trying to find a solution, so I can be treated. Neither the nurse nor doctor told me they were ready to see me, they didn’t even talk to me. If they would have told me they are ready I would have hung up because I really needed to be seen by the dentist and that’s why I stayed even though the blond lady gave me attitude. They gave me the appointment at 4pm yesterday, in the door says they close at 6. At 5:30 the blond lady kicked me out. All I got done was xrays, by a guy that was really nice to me, the only person that actually was nice. I was going to enroll here and also my daughter, but I had a really bad experience yesterday. I am not gonna go back! Your crew don’t know how to treat people! I work at customer service, and I didn’t expect to be treated that bad! It was a waste of my time, specially because I am in pain! West Coast Dental at Vermont ave sucks!
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of Los Angeles
ICE MTZ
This is the best dentist office I have ever been to I had an a cavity and the tooth broke it was infected I was at work my boyfriend found this office they took me within a matter of few hours when I arrived I was in so much pain they saw me right away. Indria D and Jaime Sibrian helped me at front desk they were very helpful they were all professional and personable at same time. They went the extra mile.Andrew took the fastest painless X-rays I ever had which made this very fast for doctor to see me. Dr Lee was quick to inform me of what my options were I have an appointment for surgery following week. Usually it takes months So thank you everybody at West Coast Dental!
We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of Los Angeles
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Aphra
Slow and over crowded. I arrived on time for my a scheduled appointment and still had to wait over hour and half. I'm writing this review and still haven't been seen. I'm definitely never coming back.
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Amiri Lynn
Never try and reschedule a orthodontist appointment they will give you another appointment in 2 month's.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
TRINITY CLAUD
they charge too much, even the X-ray copy that was covered by your insurance you need to pay 40 for your copy! such many makers.
We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Veronica Camacho
Your staff need to communicate with ALL YOUR PATIENTS! Let’s us know what they are about to do what they are repairing is for. Don’t just put things on our mouths and leave us lay down so what we could choke with our own saliva! We all deserve better service weather we are paying out of our pockets or through medical you guys are still getting paid!!!! The customer service in your clinic needs to improve. Your employees make it seem like they are doing us a favor but we are paying their wages. Today was the worst service I’ve had that this place but for sure it was the last time I ever come I rather drive 30 minutes away to get good experience then 5 minutes and get treated like someone is doing me a favor. Fix your staff train them better
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of Los Angeles
Eric Calloway
So far pretty cool. Update…..THIS PLACE SUCKS. Brushed my teeth (polished) for $75-$200 which is what I found out they charge….. I went in for a tooth cleaning. Only reason why I put the so far pretty good earlier is because they kept buggin for me to put a review. But I’m very skeptical of certain dental spots. As a couple dental hygienist friends of mine informed me what to look out for. Or how to know when u got a decent one. Even the assistance. Some are very heavy handed. Anyway, went in again this past may 2022. As I said polished my teeth. 1st time ever happend when NOT being cleaned 1st.
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Elma Alvarez
Is the worst Dental service I ever received First of all the waiting was more than one hour Second of all they numb me then they realize that they don’t have it sterilize tools to work on me Finally after 45 minutes waiting with my mouth numb they decide to work with non-sterilized tools I am so disappointed for the service I received
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Yvonne Hernandez
My appointment was at 11:00 a.m. I was waiting for more than two hours and they did not attend to me I think it was too long waiting So I went and they didn't help me ??
We're reaching out to say we hope everything is going well and wonder if anyone on our team has reached out to assist with your concerns. If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so we can help resolve this issue. We appreciate your patience during this time.
West Coast Dental of Los Angeles
Willis Belton
I have been a patient with West Coast Dental.( Many years,) And always been treated special. I give special thanks, to Blanca the office manager. She is very professional and consistent. All other staff members.
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of the future years to come. We look forward to seeing you again very soon :)
West Coast Dental of Los Angeles
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
Jae Jae
It just seemed like no one wanted to be at work today most of the staff was rude no hello, good morning or anything Angela or Angie was the icing on the cake she came in the room I was in and didn’t say anything at all looked at the computer walked behind me and started talking to my back so I interrupted her with a good morning how are you and she replied and walked out I will definitely be changing my dental office customer service here is way past poor
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Los Angeles
Nidia Garcia
Very bad work, no use, I recommend you look for other clinics. They do everything very bad
Nicole Leal
Very poor dentist people behind the desk rude talk about patients while they sit in the front at intake... I kept asking questions so she says XVI wait till the end after everything so she can review all my results 2 hrs later the insurance lady starts telling me about getting teeth pulled that the dentist didn't even know I wanted all on 4s funny thing after all of that they didn't even do the procedure i wanted there. All because she didn't want to take the time to listen to the reason I was there she just figured that's what the imaging was for i guess ...
Ester Flores
Horrible there I have my daughter. He has had braces for over a year and his teeth are still the same, they come loose all the time, they want you to pay for their bad work. The appointments are left by everyone. 2 or 3 months I do not recommend it
Mello Monroe
I don't know HOW this place has anything but 1 star. Every time I go, I am reminded why I should never go again. I eventually get over it, make another appointment and return to the SAME poor service. This place is as unprofessional as can be. The staff is friendly but careless and slow. They also charged me for a service that they said my insurance fully covered. Please make sure if you get ANYTHING done here you get documentation of the pricing before leaving. Also, be prepared to wait. I waited over 2 hours to be seen.
Kiana
I had Dr.A and he was very proficient and calm. He was also very quick and skilled. The assistant Ruby was also very understanding and attentive.
Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
West Coast Dental of Los Angeles
CAROLINA CHICAS
I have taken my son twice to get his teeth cleaned and both times they have told me he needs some other treatment that has NOTHING to do with what I take him in for. Also all the want is $ but don't treat the patients correctly.
Thank you for your review. We apologize that you had the impression we were trying to oversell you. Our doctors do their best to present you with all of the necessary options so you can receive a customized treatment plan that works best for you. If you have any further questions, please contact us directly at WCDCustomerService@incontactemail.com to privately address your concerns due to HIPPA regulations.
West Coast Dental of Los Angeles
Eric Ares
I really didn't not have a good experience. The front office staff is great, and I really do like the techs who help with x-rays. But overall the I find the experience very poor. I was left in rooms for 10-15 mins at a time, and people checked in multiple times confused about where I was in the process - just for getting a routine check up and cleaning. Then someone who handles payments comes in and tells me I'd need to pay $2,000 for things that weren't even explained to me by the actual Dentist. This plays feels less like a place to receive dental care and more of a place where every time I go I am upsold for procedures that I'm not sure I actually need. The distinction between "recommendations" vs. needs seems intentionally blurry to get me to quickly agree to do procedures day of when all I did was come in for a check up. Also little attention was given to me being their for 2 hours - during which I had to cancel 2 work meetings/calls. Just very disappointing. I will be looking for new dental practice.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
West Coast Dental of Los Angeles
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
Shaqueal A
After having my wisdom tooth pulling rescheduled twice - I came today and waited in the lobby for an hour before being told it’s not being pulled and they need to wait for my insurance. My insurance approved the request months ago. Terrible service at
Juanita Yat
When I first made this appointment I was told that there a pediatric dentist but when I got there they put my 10 months child with a regular dentist till I asked why. Appointment was at 4:00 did get inside till 4:50. And then the dentist but told us that my daughter doesn’t really have teeth so her assistant would help us. Daughter has 8 teeth. They left us in the room for 30 more mins so I went out to look and her assistant didn’t even want to clean my daughters teeth like come on what is the appointment for if not to get accurate information and for a cleaning
Conrad ignacio
The only reason I came back here is because I let them text me one to many times so I was like hey maybe they changed since the last bad experience and I was wrong this is the worst most unprofessional denta office I’ve ever had the pleasure of coming to when I mean they will never see my face again in life and I’m standing on it. Very rude dicots only nice person is the lady trying to get thousands out of you for horrible work
Toni Diaz
If it wasn’t for the fact that I’ve been taking my sons here for the past 15y than I would think twice about coming here. It’s always a 1 1/2 hr wait, even thought I get there 30min early. I always tried to make same day appointments for my all my boys that way it’s not so bad the wait. I don’t understand why the booked so many people at the same day and TIME. Also Ortho is only on Thursdays so yes expect the wait longer.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Harberth Godinez
Worst dental clinic. Came for a filling and the doctor left it open, said I would feel uncomfortable for 2 weeks then the pain would go away. I came a month later with an appointment and the receptionist very rudely did not allow me to go in with my toddler. I pleaded to let me in as I’m a single father didn’t have someone to take care of him. I was turned away. Made another appointment 2 weeks later and I was turned away again because the doctor did no go to work. They never called me to reschedule or cancel. Very unprofessional. The manager instead of offering a solution, asked me for one. Really?
Susie Ward
This place doesn’t even deserve 1 star….!!! I sent my husband here for a cleaning and x rays and I feel so bad that I didn’t even read the reviews. PLEAE DO NOT GO! Anywhere else has to be better… let me tell you why. First- My husband showed up early to do his paper work and then had to wait over 50 minutes to be seen. Second, when he was seen, they did 8 x-rays on him and the dentist didn’t make eye contact nor could he understand the dentist’s English. Third, according to the dentist my husband has 2 root canals, 2 crowns, 3 cavities to be filled, one of his gums needs to be “cut down”, and another replacement filling for structural support. My husband just had his last checkup 6 months ago at our family dentist (who we have been seeing for 7+ years) before we moved here… Lastly, They wouldn’t give my husband prices or explain what insurance would cover. There was a complete lack of transparency on billing. They were going to charge $35 to send us X-rays….ADVICE: send your x-rays to another dentist to avoid this fee. Currently, we have just sent the x-rays over to our family dentist and he is reviewing them. I will post an honest update if our family dentist tells us that my husband needs all this work done because this place just seems like they thrive on scamming college students. My husband’s first words when he walked through the door after I asked how it went were “It was pretty bad. It’s probably the worst dental practice I have ever had the mispleasure of visiting.”
Brevan Ward
It was pretty bad. Dentist did not look at me once while diagnosing me, and it was impossible to understand what she was saying. Also a complete lack of transparency on billing and failing to understand what is actually wrong with my teeth is causing me to take my business elsewhere. It’s probably the worst dental practice I have ever had the mispleasure of visiting.
Anita Harge
Forty five minutes outside just waiting to get an x-ray then the dentist sees her. Tells me that they never called a route canal that was not suppose to be done just a filling now she needs the tooth removed and has to have an oral surgeon complete the procedure on Saturday
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Ivy Marin
I WAITED 2 HOURS FOR A 15 MINUTE PROCEDURE PLEASE SCHEDULE APPOINTMENTS ACCORDINGLY! IT MAKES NO SENSE TO BOOK 20 9AMS IF YOU HAVE ONLY ONE DENTIST ON THE FLOOR
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Antoinette Ohara
I asked for all my dental work to be submitted to my dental insurance. I called my Metlife and Delta insurance company's. Metlife stated the dentist only submitted 1/4 of the work I had done. Delta insurance stated they never submitted a claim with them. I was within network per Medlife and was overcharged for the procedures they done. Also I need more dental work and asked them to send my dental insurances that but they never did. Not happy with this service
We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Jonathan R
I waited for more than 2 hours to be seen. And the Dr only told me to come back next week. I wasted two hours of my valuable time
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
Cyn Min
Avoid this place at all cost! I made an appointment for my son over the phone and was told to show up in an hour. I got there 10 minutes before the appointment and filled up all forms within 15 minutes then got charged the 59$ for the “consultation “ before even being seen. We got called inside after almost 2 hrs of just waiting just to be told by the general dentist that she couldn’t see our son and had to make an appointment for the children specialist that showed up on Wednesdays and other specific days ( we were there on Monday) so they just made me waist time and money just to be told they couldn’t even see my son that same day. Take ur business elsewhere
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
yossel lopez
I have braces... one of them broke I called in to book an Appointment, the lady said no Appointments needed, I walked in and they said no walked in are allowed... Monique said "I can book you for an emergency appointment but I don't guarantee you that the doctor will fix the broken brace" so there is no sense in booking the "emergency appointment" my treatment is fully paid off, they have appointment every 6 to 8 weeks resulting in a delay of treatment then they can charge you and "active treatment beyond Estimated of $110 ×month" DO NOT USE WEDT COAST DENTAL... yeah at the beginning everything is nice and smooth 6 or 7 months later things will dramatically change even though you have fully paid!!!!
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Stephanie Bell Augustine
Customer service is it's not good, have you sitting there for a very long time, have an infection in my mouth send me out with no antibiotics told me I know need to go and see another dentist because they don't do extractions or anything there but they should have gave me something for the infection, not saying all Western dentals are the same just this one
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Roca Rocas
My experience was really bad, their service it’s always bad . I was bleeding ? from my mouth and I requested tissue paper and they gave me the one to dry their hands. Has to go to my car to get some tissue . The 1st time they gave me my estimate they told me told me it’s $$12,000,00 with no explanation. Until I asked what are the charges . These is the 3rd time I being their and I can not wait to change of location. I just don’t like your service .
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Domingo Rodriguez
Terrible told me over phone I needed driver license/passport identification and medical-id/ssc I showed up with drivers license, password and social security card and they rudely refused to see me saying I had to have medical id.
Rubyred2730 Nivs
Although I am grateful they took me as a walk-in. The female oriental dentist that saw and treated ER patients, was super rude and no sympathy for people in pain. As I was asking questions regarding my options, she walked away from me and left me talking to myself. So unprofessional!
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Anthony J
EXCELLENT SERVICE AT THIS LOCATION AND VERY PROFESSIONAL! KEEP UP THE GREAT WORK EVERYONE ?? ??
Zena Briggs
I returned to West Coast Dental after about seven years to give them another change, but they haven't changed. Here's what happened this time: The financial staff was pushy, a waste of time, and communication was ineffective. For example, we talked about payments for about half an hour. Staff stated that my insurance provided a thousand dollar loan every year and that I could make monthly payments. They mentioned the amount of work I could have completed and the amount that I'd have to pay. I disagreed, as I already have student loans and an additional monthly payment. I modified the amount of work that could be done and the amount that I could reasonably pay. She disagreed, insulted me, based on her perception of my responsibilities in regards to dental care, questioned my other obligations, and proceeded to discuss higher monthly payments. I even offered to pay for an entire treatment the same day and additional treatments utilizing the loan. My offer was ignored. Finally, I agreed to to a partial compromise, which lead to lower monthly payments according to her deductions. Basically, she typed something into the computer and said that the loan would cover it for the specified amount. I scheduled another appointment for the following week to begin treatments, or so I thought. Upon arrival, instead of seeing the dentist, I was again shown into the financial department. I was told that I was not able to pay the specified amount. That it would be increased. We debated this for a while, as she was no satisficed with how I chose to spend my money. I told her that I had an agreement with a co-worker which was settled last week. She said that she was the aforementioned co-worker. I said if such is the case why don't you honor the previous agreement. I left to file a complaint informing her that that's why I hadn't returned in years. I talked to another woman, but not the one who usually handles complaints, she was preoccupied. I explained all of the above. I attempted to focus on the reason for the complaint, i.e a waste of my time, as I arrived expecting to see a dentist, not debate my finances. Meanwhile, this person, explained that there was no way that I could receive services for the specified, inquired if I wanted to pay the higher rate today, and stated that it was probably a mis-understanding and she had to talk to her employee. Finally, she said yes, I COULD HAVE IT FOR THE AGREED UPON AMOUNT, but I'd have to make a down payment. I said, that I was not previously offered a down payment, but I did offer to pay for a part of the services in full, which could have possibly served as a down payment. I asked how much the down payment would've been. She was unable to tell me, as there was no amount recorded, as it was never offered, though she questioned me regarding whether, or not I received the offer. Could tis have been a mistake? compare it to what happened before: Again, I was in the financial department: I agreed to pay for the treatment. They offered an anesthetic, which would cost more money. I told them I'd think about it and contact them later. They kept pushing. I said, okay, and if I change my mind I'll let you know. They said call back 24 hours in advance to cancel. I called back well before the 24 hour deadline to cancel. They said I couldn't cancel. I asked why not? They had no reason. I canceled the whole appointment and found another dentist. Too bad the other dentist moved. I'd have been treated by now.
Salliie Sanchez
I always get great service from Dr. Chung, Dr. Lee, Jorge, Elvi, Sonia, Alexandra, Angie & all the rest if the staff! I really feel like an appreciated patient!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Nallely Dominguez
Terrible service. A month ago I went for gum treatment, and so far they haven't called me to complete and deliver the treatment. I've been calling and going to the clinic to speak with a representative, but no one has answered. And they made me pay before I finished the treatment.
Yao Lulu
Worst experience of my entire life. Made an appointment at 10 didn’t do anything till 1. Took them 3 hours even though I made an appointment. Paid 60 for absolutely nothing. Not even a refund available. Save your money go somewhere else.
Maria F
This place is a joke. On my first visit I scheduled an orthodontist consultation and appointment with the general dentist. I received texts to confirm both appointments that were on the same day one after the other. When I got there the receptionist told me I didn’t have an appointment with the general dentist even though they called me the day before to confirm! So whatever, it’s fine I’ll just reschedule. I meet with the orthodontist and it takes less than 15 minutes no x-rays, nothing. At the end the planning person tells me she’ll call me back since my insurance was closed for the day, which is fine except they never called me back. The following week I come in for my general dentist appointment which I was conveniently able to reschedule for a day sooner due to pain I was experiencing. While I was there everything was fine, it went quick and got my x-rays and teeth cleaning. The doctor told me I needed to get my wisdom tooth removed but the planner advised they were still trying to get a hold of my insurance and would call me back. Before I left I asked the person at the front desk if they were ever able to get the quote for my braces from the week before but she had no idea what I was talking about. I was in a lot of pain so I said okay fine I’ll wait for you guys to call me back today. They never call but I didn’t see it as a big deal because they’re probably busy. I called this morning (Saturday) and the person answering the phone tells me “oh didn’t anyone tell you we don’t have an oral surgeon that takes your insurance.” Uhm okay… so then I ask if they can refer me to someone, because in my experience the general dentist will refer you to a specialist if they don’t have one on-site for you. She tells me she doesn’t know and that I will need to call my insurance to find out what their office is supposed to do. Of course it’s Saturday and the insurance is closed, if they would have told me the day before like they said they would I could have had this all sorted out already. Honestly, I will likely be going somewhere else and just pay out of pocket because they are ridiculous and I’ve already been in a lot of pain for a week. Another thing I noticed was how rude they would speak to the other patients. I want lol definitely be switching my primary dentist away from this place.
Veronica Brooks
My experience here on 11 12 21 at approximately 10 waiting for a teeth cleaning was informed that I could not get my teeth clean unless I get an x-ray which did not make any sense to me so I didn't get any service because they want to do x-rays in order to clean my teeth I was horrible anyway then they wanted to they want to give me the number to the people to call for my complaint so my past experience is there has been good but just today experience was horrible
RQ
Me and my Family have been patients at this location going on 3 years and I can honestly say that the girls in the front make you feel welcome. The Drs truly care for their patients. I understand there are crazy days and still have the same attention.
Emily Fang
charged me $200 to email me my x-ray that I already paid $200 for because I was "leaving their practice." People on the phone and at the front desk are rude and condescending. Absolutely no standards of conduct, and they always suggest the most expensive procedure. Avoid at all costs.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Jessica Sixtos
I really like the place, it's very clean and the staff is very friendly! I have been going there for more than 10 years, I recommend it 100%
Ana Martinez
I had an 8 thousand dollar job done and yesterday I went for a routine checkup because my bite was hurting and what do you think? They had me sitting in the chair inside the office for an hour and no one said anything to me until I asked the person who sat me down what was wrong with me that I had been sitting for an hour and they hadn't seen me!! When the doctor arrived, she was surprised and said that they hadn't told her I was there even though she saw me when I came in!! I was taking a nap with another coworker and not one apology!! How irresponsible!
Nichole
Service was horrible my appointment was at 1230 they waited until 3 to tell me that they weren’t going to see me and they were gonna send in a referral
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
Tiera Johnson
Everyone here is always helpful and really nice. My experience with my braces went really smooth and the ortho dentist was the best. ?? I got my braces off yesterday!!
Joon Park
My appointment was scheduled 9am. I was on time and lead to the treatment room at 9:15. At this point was OK but, after that, waited 50 min for see the doctor. Also, price of their costs are ridiculously high. Additionally, I had root clean and I am not sure that it's only west coast way but after the job was done. usually other dentist were let me Clean the mouth immediately but this doctor didn't so I had go to rest room and clean my mouth which I had all the blood and other things that was in my mouth. I don't really recommend this office at all and I will change the office definitely.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Darius Degher
BEWARE OF THIS DENTAL OFFICE! They told my daughter that she needed to have four cavities filled. Instead, she went to our trusted family dentist, who said there were no cavities at all in her mouth. Think of the ethics involved in drilling holes into virgin teeth for no reason except to make money. They also tried to talk my daughter into other expensive procedures, and I wonder if they were needed at all. For the last week I've left messages in order to speak with the office manager about these problems, but she hasn't even called me back. I would avoid this place in order to save both your teeth and your wallet.
Nika Roberts
This is my 3rd tooth removal. Very pleased and hardly any pain. Dr. Chin is the ?…..
jorge torres
This office is great. Friendly staff.very professional. Miguel the da was very helpful.
Danielitha Estrada
I went for the first time and the receptionist had terrible service, a very bitter lady. You shouldn't have bad-tempered people there, they have an angry look on their face, like they fight even with their lives.
Seaundra Ramsey
I had all four of my wisdom teeth extracted from West Coast dental they were always fast. I was in and out and I had no worries once I left I would definitely recommend West Coast dental if you're needing to get your wisdom teeth extracted.
Aiden Garcia
No point of making an appointment, you can get there 15 minutes before and they will see you 2 hours later, and when you try to ask then how much longer they will give you attitude. That lady at the front desk Sonia I believe is her name she is probably working for free because her attitude is just disgusting. Very unprofessional. Take you money elsewhere and don’t waste your time here.
Jenny Jenny
They were Great brought my broken tooth back too life! Thank you DrLee and Greg Wheatly Assistant
CARMELA PUERTO
Waiting in the room for 1.5 hours* for cleaning was just ridiculous and just took the person about 3 minutes to clean my teeth not good they can do better my appointment was for 12 Icame out at 1:55
Kerie Gordy
The best experience i ever had at a dental office.Very Professional and friendly staff.I didn’t wait long at all.I recommend this dental office to everyone who’s looking for great dental work.I give them a 5 start
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
West Coast Dental of Los Angeles
Shannell Johns
DIRTY TOOLS WITH STAINED BLOOD OBSERVED AT WCD OFFICE ON ADAMS AND VERMONT CA IN L.a. COMPLAINT FILLED AGAINST OFFICE!!! DO NOT APPROVE THIS OFFICE!!!
We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Chenoa Johnson
Very disorganized office. My appointment was at 11am and my cleaning didn’t start until 1:15pm. And zero communication about delay or expected time to be seen. When I finally got put in a room 4 different people came into the room doing different things or trying to upsell me on cleaning services not covered by insurance before someone actually started the cleaning.
Esther R.
The worst clinic if you can call it so I have attended terrible service they do not love if I work and treat clients badly they did me a bad job and they did not take responsibility /
Jason Estrada
terrible service from the dentists to the supervisor do not go to this supposed clinic do not waste your money or your health there.
We greatly appreciate this and look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Keke Shores
The worst!!!!! Had a 10:00 am appointment for a polish and was seen until 11:15 am. No communication at all… no one came to check on me. I had to find someone on my own and was given an mast attitude. A Technician told me they have patients to see and I should not schedule my appointments on Saturday. These people work. I informed her I work as well and I’m an office manager where I work and this is unacceptable. I will be reporting them to the corporate office ASAP. I informed them I called corporate a few weeks ago and was told I will receive a call from the office manager. When I brought this to her attention. She told me she was aware of this. However she was to busy to call me and address my concerns. I asked her if she needed help and was short staff? She said yes…I told her I will address this with corporate myself.
Meylin Alfaro
They take forever! I was there for almost 2 hours and never got seen. I left. It’s close to home so I always go here. But this is the second time this happens.
Jose Daniel Alvarez
Couldn’t be happier with my experience, great staff very friendly made me feel very comfortable.
Pauline Ann
Expect long waits and subpar communication. I came in expecting to get a filling done but was met with news that I needed a crown, and that it would be $1k, with no discussion of it at all from the dentist. I got the impression that their main priority is profit. I ended up waiting for an hour for no reason at all but to leave and look for another dental office for consultation. It is a shame, the staff is friendly and I really wanted to like this office. However the lack of proper communication and longer than average wait times make it difficult to want to come back.
Niah Johns
Had an appointment at 12:30, I sat in that lobby, and seen people who came after me going before me. I literally had to go up to the desk at 2:10 on the DOT to ask when will I be seen. Then finally being called in after the fact I had to point out I been here for a long time I couldn’t be seen.
anthony robinson
I went in with a toothache and its cost almost 1500.00 for everything and I have already over paid for my implants not a mouth full 10,000.00 I m not very happy with my insurance and the cost of Care practice I didn’t even get any anabiotic’s anabiotic’s For my pain from my wisdom tooth I am taking 3 Ibuprofen to ease my pain Im Retired they want my hold Penison.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Brittaney Allen
Everything about this place is wrong! I’ve been to different dental offices and this one is the worst by far! Now I am willing to pay top dollar for my dental insurance to go back to my previous dentist! That’s what I get for being cheap.. you get what u pay for period!
A T
Wait times here are extremely long even with an appointment. My mom recently went in for an appointment and the receptionist made her wait before giving her the forms to fill out. They allowed many others to go before her before finally giving her the forms to fill out. She waited over an hour before we had enough. Needless to say, our family will be going to a dentistry that respects appointments. Reading the comments, it seems this is a big problem here. If you are looking for dentistry that respects your time, I’d say that this is not the place.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
MapleLeafRag11
I went to the West Coast Dental office on Vermont near Adams. A lower tooth is deteriorating and an upper post and crown had come loose. Five years ago, I nearly died and subsequently have had ten CT scans plus x-rays, so my MD has told me to be very cautious about having more x-rays. When I arrived at West Coast Dental for my appointment, the first thing they wanted to do was x-ray me. I explained to the technician why I wanted to see a dentist first, have him or her look at my problems, and then talk about more x-rays. I was told he dentist would not see me without x-rays. Consequently, I wrote gave WCD a scathing review and one star. I was then contacted by WCD. They apologized and asked me to return so they could take care of my needs. So I went back. Totally difference experience the second time. The x-ray technician, Jaime, listened to my story. He went away, came back, and said the dentist would see me without x-rays. Thank you, Jaime! The dentist, Dr. Chun, listened carefully to my questions and replied in detail, so when I left I had a plan as to how to proceed. Thank you, Dr. Chun. Also: The assistant, a very tall black man whose name I did not get, was solicitous and helpful. Thanks to him, and five stars for this visit.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Juan Arana
I was really disappointed this time because they gave two months early visit so I wasted two hours of my day and nothing was done to me. Now I have to wait two more months to get my teeth clean. I am very disappointed.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
Steve Noh
Lowest level of quality care. Office seems to have many employees who barely greet you and waiting times is awful,unpaid employees,dirty room,toxic dentists...this clinic is out of control. However Quality of service is excellent Dr.Noh is best oral surgeon there
Thank you for your feedback, Steve. We want you to know that we take all feedback into consideration so that we may improve all future experiences for our patients. We hope we can provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
Elan Davenport
This office is terrible. You will never be seen at your scheduled appointment time. It’s perfectly normal to be seen an hour after your scheduled appointment time. They have more patience then they can actually see. I get my braces done with them and they have so many clients you can’t be seen the standard once a month instead you get seen every 2 months. My braces have been on an extra 2 years than the original care plan stated. Also their constantly getting new doctors so continuation of care is difficult. No one is actually familiar with you or your case.DON’T GO HERE!!!!
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
GLENDA MAZARIEGO
While the staff is very friendly and welcoming the waiting time was over an hour from our appointment. I got there 10-15 before our scheduled appointment and took 20 minutes to fill out paperwork. Waited over an hour to be seen by the X-ray technician. Then was told to wait 15 minutes in the lobby. 2 hours later I needed to go but I will come next time an 30 minutes before my appointment so I only have to technically be waiting 1.50 to be seen by the technician, dentist, and oral hygienist. But still turn around time is 1.5-2 hours to spend here. So plan accordingly.
I'm sorry to hear that you have had some issues with wait times at our office, Glenda. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
Ms D
West Coast Dentist made me feel welcomed as soon as I entered the buildingt they were very professional and I enjoyed their services. Way to go West Coast Dentist!
Angie Corro
Every time I come here they can never do anything without charging me thousands of dollars. It’s outrageous and doctor seems as if he only cares about his money and not if you are in pain.
We’re sorry to hear you experienced some issues regarding your insurance with our office, Angie. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
West Coast Dental of Los Angeles
We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
West Coast Dental of Los Angeles
Maricela Fuentes
I am so exhausted of their poor service that I had to walk out today after waiting and waiting. Then apparently a lady try to explain me I was next but this other guy told her “ it was fine” like he did not care he was losing not only one but three clients. We clients need your service but you also need us, so you can have a check. It’s the cycle of life we depend on each other no matter how much we have.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Tasha Anders MUA
I had to come back 4 times for them to get 1 tooth done correctly. They got the coloring wrong then had me come to an appointment & my tooth wasn't even there. The Doctor Lee was incompetent. Her bedside was lacking extensively. Not too mention she kept getting my tooth color wrong, causing me to make several trips back. The front office desk workers could never get my insurance situation right. And one of the workers acted very immature & hung up on me & even my insurance agent noticed. That is when the insurance realized the issues i was having with this WEST COAST DENTAL OFFICE. They treat you like an assembly line. When you have issues, they just brush you off. I've been trying to get work fixed on 1 tooth for 7 WHOLE MONTHS. That's how long it took to get it done. I have NEVER experienced such incompetence. When I initially came to the office, I thought typically they would start with a cleaning. They never did a basic cleaning. There was only 1 sweet assistant Gregory that tried to apologize for this office but really couldn't say much because of so many mishaps. He said "so let's set you up for a cleaning". I told him i was just waiting for them to fix this tooth & I'm OUT! He apologized for something he didn't even do. I still have work to be done but not with them. This was the absolute worst recommendation. I had a different doctor that did my bone graph. He was horrible! Very rude to me (the one that paid out of her pocket) for the work. And rude to his assistant. They never called to say, the insurance approved this or that, let's bring you in for your appointment. I would never know that insurance went through unless I stayed on it. This office made my blood boil because they always proved to do something incorrectly or not at all. And they don't communicate, telling you what you need & the next steps. They just say "Oh make your next appointment ". They just want the $ not to actually help people. They tried to make me pay for something out-of pocket, when the insurance was supposed to pay for it. They tried scamming me. JUST OUTRAGED WITH THEM. I don't typically write any negative comments because i just move on. But people need to be very careful regarding this office. I wish i could give it 0 stars.
Sheyla Menzie
Customer Serive and Office Visit Experience I am writing this review so that people can have a different perspective of the place when trying to make a decision about visiting this or any other dental office. I think reviews always help but sometimes some reviews also discourage us from even visiting a place. I've had good, bad and extremely bad experiences with dentist and dental offices. It is scary! However, I needed be evaluated and eventually receive treatment, so I decided to give them a try. The front office staff extremely nice. They make you feel so welcome. I saw Dr. Lee who told me that she has been a dentist for 14 years. She was very straightforward and explained things clearly. She asked if I had questions, and answered the questions I had. I am not rating the work because no work was done. Wait time was OK (1.5 hrs). Again, no work done but due to covid and paperwork for being a new patient I consider it ok. I like their social distance procedure. You check in and then do paperwork outside and wait outside. Later, someone comes and calls patients one by one. I didn't see too many people during my appt time. I had read other reviews and was a little concern before going here. Again, I am rating customer service, to me is excellent. Prices, my quote was high but I don't really know if this is a general price for the kind of work I need. I think it's a matter of knowing your prices and the material they'll be using for the work recommended. My dental insurance covers some of the work I was recommended but I was told they don't do the brand or quality covered by my insurance. I think this is acceptable, they simply don't do it and I have the option to go elsewhere or pay what they charge if I want to be serviced by them. Appt. scheduling was fast to me. I had a next day appt. So, overall my first visit was a good experience. Just be informed before you visit the place, have a plan in place when you visit a dental office. I know, a little hard to have a plan in place when one is in pain, I've been there too. Remember, this review is for their customer service and office visit experience. I'll write a review if I decide to be serviced by them. Good luck and God bless you all.
Khristie Chong- Beaumont
I am very pleased with the outcome of my treatment/procedure so far. The staff is great friendly and very attentive. Dr. Chun is great and her assistant George is the best. Thank you for all of your help and for being so patient with me.
Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of the future years to come. We look forward to seeing you again very soon :)
West Coast Dental of Los Angeles
Thank you for your kind words about our office, and for taking the time to notice the safety precautions and regulations we are following to do our part in keeping our staff and patients safe. Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can't wait to see you again soon :)
West Coast Dental of Los Angeles
Laimir
This office is not here to help. They only want the money of the people they supposedly treat. I went in to get some deep cleaning done. I was quoted a price for the whole process. I paid off what I owed and a year later I get another bill in the mail saying I still owe 400 dollars because some treatment was covered by my insurance but they didn't run it through them. I asked if they could process it with my insurance because that treatment is covered by my insurance but they said no because the insurance would not take cover it since it was an old charge. Its not fair that I have to pay for this institutions negligence and mistakes. Stay away from here. They do not want to help you. They only want your money.
We regret to hear you had a negative experience. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Hernan Mantilla
I just went today and I can say that it is much better than Western Dental. The only thing I didn't like was that in the recommendations they put something that they hadn't told me... until I started doing the math and I realized that I couldn't figure it out, until I asked Mrs. Angie to explain each thing to me. If I don't I end up paying 200 dollars more. At the same time, Angie suggested that I do everything during this visit, taking advantage of the anesthesia, and I realized that it was better. The doctor was very kind and so were his assistants. I'm surprised to read so many negative comments...if I had read them before going, I probably would have never gone. But the good thing is that everything went very well. It's good that I went. Thanks Angie.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Neoysha Scott
This place discriminates against people based on skin color and insurance. The receptionist could not make an appointment for me with a text or email because she was too busy flirting with my fiance . This place is the worst
tbhidgaf
Idk where they get these new ortho assistance but they are awful touching your mouth! Not careful and dont seen well experience. The ortho seems shady he is just doing it for the money, they say everyone needs braces for the money.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Rosy Zepeda
Came in as an emergency and was offered no solution but to go to an ER. They overlooked as to what I came in for and we’re more concentrated about EVERYTHING I needed. I kept bringing up the reason for my visit and felt like no one was as concerned as I was or even remotely listening to anything I was saying. Ended up leaving without having anything done. Went to my regular doctor to get medication because again no one at West Coast Dental offered me any solution and I was in desperate need of help. Went to take a second opinion at a different dentist and they only quoted me about $60-100 where as West Coast wanted $500 to fix my problem and $10000 to fix everything. West Coast Dental is a joke, they are only concerned about milking every penny out of you. I feel bad for people who have fallen for their schemes offering payment plans with high interest rates or overpriced procedures that your insurance actually covers in such a low income neighborhood. Stay away and good luck.
We deeply apologize for the experience you had in our office, Rosy. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
West Coast Dental of Los Angeles
I'm sorry to hear that you have had some issues with wait times at our office, Katherine. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
West Coast Dental of Los Angeles
Samantha Peralta
I’ve been visiting this dentist ever since elementary. The staff is always incredibly rude and disrespectful towards their clients. They always have an attitude and very aggressive towards their clients. They wrapped me up very tightly and traumatized me when I was younger and the dentist putting a crown in me cursed in the room I was in. Recently, their braces are very fragile and poor quality. They keep breaking very easily and are not put tightly. They keep charging me for their braces that are poorly put. They are scammers and unprofessional.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Jinho Kim
AVOID THIS PLACE AT ALL COST. My wife and I went here, and both got a huge bill without an explanation (the staff did not gave my wife a quote) or with a weird extra item. One staff was horribly ignorant and refused to share itemized quote. Another staff was better in terms of attitude, but the quote included "prep" items on top of whatever procedure that I have, and it does not have a code so cannot be covered by the insurance, so in essence I had to pay double of my copayment. Another scam was to charge 3+ surf inlay for a 1 surface procedure, so they could get more money. I found this out only because I did not get treatment here and went on to get a second opinion from another dentist. All they want is to unfairly get more money from you by multiple dishonest schemes. ---- UPDATE ---- My wife eventually went to another place. The price went down from $4,000 (from this clinic) to $540 (from another clinic). With one more treatment. The other place told her that crowns are not necessary (which were told necessary from this place), root canal is not necessary (again...), and the one that this place told her it's fine (she had a pain) turns out to have a cavity. Of course opinions can vary, and since this place did not sent her an itemized quote (we waited for > 2 months with > 3 phone calls), we can't exactly compare what happened to that $4,000 quote. But from our experience tells us that this place not only charges more but also does poor job in diagnosis. We wasted about 5 months in finding an honest dental clinic (with HMO) in LA. Hope our experience helps others too.
We regret to hear you and your wife had a negative experience with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Genesis Mass
This is the worst dentist I’ve been to. The staff are incredibly rude and always have an attitude towards My Family & I. The braces specifically, are very fragile and low quality, you aren’t able to even try to eat cereal without them breaking. I do not recommend to anyone.
We deeply apologize for the experience you had in our office, Genesis. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Polymnia Nicolaou
Bad place. They told me contradicting information every time I talked to them, not straight up, so confusing and unhelpful when I’m just trying to fix my chipped tooth. Don’t go here they suck can’t trust them. I hope I can find a better dentist
We deeply apologize for any miscommunication in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
nuvia chavarria
This is the second time I take my daughter for a dental cleaning on a Saturday at 2pm and they end up calling her in by 3pm just to say that there is no more time left to do the cleaning ?, so my suggestion would be don't give appointments after 2pm if you know that you'll not finish the job
We deeply apologize for the experience you and your daughter had in our office, Nuvia. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Ash Murphy
Came because of toothache. They weren’t concerned at all that I was in excruciating pain. But proceeded to tell me I need my wisdom teeth removed as well as other things. I think that their 1st concern should be helping me to get out of the immediate pain that I am in and not pushing for me to schedule a bunch of different procedures on the first visit. They seemed very money hungry. They must have never dealt with a toothache. From my experience when someone has a toothache and swelling you cannot operate on them until the swelling goes down. They were still pushing to operate before any of the pain or infection was figured out. Not good customer service. I told them I’d been taking ibuprofen for days and the pain would not subside they didn’t listen at all and perscribed even more. I’m still in pain. I have to go to another dentist tomorrow because I definitely don’t trust them. They are truly clueless here and treat you like a number. Shame on these people.
Hi, Ash. We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Jonathan Viera
My daughters love this dental office. Dr Lee and Dr Chun are awesome! My daughters dental visit was very pleasurable as always. Overall the whole staff is very kind and friendly!!!!
Thank you for your review, Jonathan! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your daughters' dental needs, and we hope to see you and your family again very soon!
West Coast Dental of Los Angeles
Leola Ayala
I was very happy with your services today. I will see you when we save up the amount required for payment. Again thank you.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Nery Morataya
Excellent service as always. The staff is very professional and courteous.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
West Coast Dental of Los Angeles
Matthew Rueben
Friendly doctor and x-ray tech. Seemed competent. Hygienist was a bit brusque, and two visits in a row now the cleaning has seemed rushed, maybe not very careful or complete. I also had to wait quite awhile -- they seemed busy. The hygienist was, however, patient with my questions about toothbrushes, and gave me some good advice.
Hi, Matthew. Although we deeply apologize for the time you spent waiting in our office, we truly appreciate your feedback. We also apologize if your cleaning seemed rushed in any way. If you have any questions or need any further assistance, please call our office or email us at ncamacho@westcoastdental.com We thank you for your patience and hope to see you again soon!
West Coast Dental of Los Angeles
Kelly Lucero
Honestly, I’ve been going to this dental office since I was in elementary school and now I take my daughters. I like the fact that they are careful and are taking the protocols of this Covid very carefully. The office is clean, they clean the rooms after every patient and that’s a plus. I make an appointment and I am there in and out. They are fast and friendly. And when the girls have gotten work done it’s been a good experience.
Thank you for your nice review, Kelly! We are so honored that you have been a dedicated patient of ours for so many years now! We promise to provide the very best dental care for your daughters as we did for you throughout your childhood. We appreciate your kind words about our office, and we look forward to seeing you and your family again very soon! :)
West Coast Dental of Los Angeles
Anita Hobbs
I called for an appointment yesterday for an oral surgeon they claimed to have one I went in and after being there over an hour the dentist they assigned was is not an oral surgeon at all, I would classify her as barely a dentist. Office is disorganized and not covid safe. beware
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Carter Asahl
Great Place to Get Braces. I also go my wisdom teeth extracted here. It was not the best experience as the doctor left me unattended 3 separate times during the procedure. This was very unprofessional.
Hi, Carter. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Jennifer Navarro
Scammers, who will try to OVERCHARGE you. I went in because I had some tooth pain in my lower back teeth. I waited over an hour to be seen and I did have an appointment. The x-ray tech was so unprofessional and tried to hit on me. When I was finally seen by the dentist Dr.Chun, she told me I would need four crowns. I waited another long wait to be talked to by the billing specialist, and she told me that I would have to pay $4,400. I was shocked because I have dental insurance. When I asked her "shouldn't my insurance cover that?", she said it didn't because it was preventative. I did not get the crowns because that is too expensive. It seemd like a ridiculous amount so I called my insurance to verify and they said that the most I should pay for a crown is $240. Definitely not going back here again!
CJ Productions
At first the service was fast but once I declined to get an expensive procedure they left and forgot about me. I waited over an hour in my chair just to get a simple cleaning. Once I informed them about it, the lady that came in did a lousy job just to get over me. She basically did a 15-20 minute clean in under 5 minutes. WORST experience at that money hungry place.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Robert B
They said they could give me a new retainer. I show up and they say the only way is to be a patient of theirs. The receptionist or call centers have no idea what they are doing. The Orthodonist said this happens all the time and could not care less.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Rachelle Reyes
This dental office is horrible, our appointment was at 9am we didn’t get called in until 10am. They took 4 x-rays then without seeing the dentist some lady said no we need to refer your son to UCLA, she rushed me to the front again said wait to speak to another girl. Waited 5 more minutes, was given referral with no explanation of why they could not do work on him. I asked for an explanation and was told they don’t have a dentist that takes medi-cal, but yet when I booked the appointment the girl specifically sent me to that office in LA because that is where the dentist is that takes medi-cal. I don’t recommend this dental group. They have horrible service and wait times, and nobody has the correct answers.
Mark Anthony
Stunning customer service from the ladies at the front desk, and the professionals in the back of house going above and beyond to provide me with detailed options for my specific dental needs, then delivering awesome results. 10/10 would recommend.
Thank you so much for rating us, Marino. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Chevaneese Turner
Overall, it's a good experience. The waiting period is a bit long though. I spent 3 hrs for cleaning and filling one of my teeth.
On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future
West Coast Dental of Los Angeles
angelina christensen
Place was so horrible, I had an appointment at 1:30 and I am currently still waiting to be seen and it is now 3:28. Service was bad office felt very dirty. Bathroom door didn’t even close and they had no towels to dry your hands (nasty) there is a parking lot. Also you have to wait in the hot sun for hours. Nightmare! I hope I never have to go back, I was there for a referral for my wisdom tooth.
thank you for the 5 star rating.
West Coast Dental of Los Angeles
thank you the positive rating.
West Coast Dental of Los Angeles
Manny puras Oldies
More respected, ur reception need to be more professional, she automatically gave me papers to be fill out in spanisd, what they think were in mexico, or was she assuming id just got off the boat, if id wanted in spanisd id would ask for it .im not going back there againe, on top of having appointtment id was waiting over an hour before id left.
Our team takes a lot of pride in its work, and it saddens us to know that we have failed to meet your expectations. We apologize for any inconvenience that you have experienced during your visit.
West Coast Dental of Los Angeles
Rachel de Rougemont
Check in person was gruff and abrupt. There was a long wait, I was seen over an hour after my appointment. Due to Covid, chairs were placed outside in the sun so people kept moving them into the small patches of shade, creating an unsafe distance between people waiting and no one was monitoring social distancing. Once inside, I saw an empty chair in the lobby and 2 more in the inner room which means the elderly gentleman with the cane and the woman with the young daughter could have waited in air conditioning instead of full sun. I was quoted one price over the phone but told it would be $200 more once I got there and not given any other options, basically rushed out after waiting so long to see someone. What this place could really use is human empathy. It felt like a meat packing factory line for profit. I highly discouraged both of my friends who were hoping to visit after I reported back. This was a sad and unfortunate experience being that I was excited to give this office a chance.
Abby Denton
These people are BUTCHERS. They lie to your face about conversations you just had with them, and they treat their patients like cattle. The dentists are rude and uncommunicative. I now have a tooth in my mouth that is not recognizable as a tooth because the woman doing the filling wants to work in abstract art. The first time I went I thought maybe I caught them on a bad day but it turns out they're always like this.
AUSHALAE MCKINLEY
I’ve been going for over a month for the same issue! Everytime I go, they say something else is wrong and charge me, FORGETTING WHAT I ORGINALLY CAME FOR. They still have yet to fix my initial problem. Everytime I go they forget what I’m there for and the doctor who is supposed to work on my mouth isnt there, forcing me to reschedule. It’s time consuming, money being spent on miscellaneous things instead of the REAL PROBLEM, and they are money hungry. I hope they fix this issue today because THIS WILL BE THE LAST THIS DENTAL OFFICE TAKES MY MONEY and leaves me with the problem still there. They are unorganized and QUICK to charge you! I really wish I would have never came here in the first place! Bad service! I am really UNHAPPY with the service I have been recovering.
sajha stovall
Every time I come the staff is really friendly. They do their best to make sure you are taken care of. The doctors constantly check on me during treatment. I have no negative comments about them.
Crystal Woodward
I'm filling this out as I sit outside the office in 80 degree weather. I've been here for 2 hours, showing up half an hour early to my appointment to fill out new patient paperwork. I was told to wait outside due to social distancing, but once again, it is 2 hours later and I haven't been seen at all. I just received two text messages asking for my feedback on the office... the office I still haven't been seen in. How are you sending me text messages asking about my experiencing when I never even got to have one? Lol so here you go, the experience was terrible. Thanks for the tan and wasting my time.
Arman Shahbazian
Very rude staff. Didn't check my insurance before scheduling an appointment for which I had to take a day off. At the office and after driving for an hour, they tell me that they can't do the procedure and they need to get confirmation from insurance first!! Completely ridiculous service, rude staff and terrible place all around. Save your self some trouble and go somewhere else.
Ana Mejia
This place always disappoints me and I kept coming back because it’s in my neighborhood. Every time you go it feels like they just want to rack up a bill don’t go over any options. I waited for 2 hours to be seen and to be told they wouldn’t do a regular cleaning as I needed a deep cleaning and that has to be Approved threw my insurance so refused to just do a basic. I went in to fix a cavity and they would not fix either as they wanted to do a root canal and crown instead. Never fails this place is after some money and not the customers wishes. Don’t waste your time like I did
Juteina Bradford
Showed up to my 11:30 appointment on time waiting nearly 1 hour & 30 mins to be seen !!! This happens ever time . The doctor was nice but the dentist assistant wasn’t nice or welcoming . She never greeted me just told me to pick a color & take my mask off !! Once she applied my rubber bands she stated” my teeth will be sore tomorrow and the only thing she can tell me to do was take Advil “ I thought that was a bit rude smh !! Maybe she wasn’t having a good day .
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with you full name and contact information at feedback@westcoastdental.com so that we may further assist you. We thank you for your patience during this time.
West Coast Dental of Los Angeles
Eugene Arnold
To schedule appointments with kids should should be checked to make sure the kids will need to see a specialist it waste of time to take a child to the dentist just to be told that you need to see a specialist it’s a waste of time and also putting the staff as well as the kids at risk at this particular time all kids under the age of five and up to the age of seven if they need to See a specialist should not have an appointment unless there’s a specialist available to see them depth of the day upon their appointment I No the company is only making money by bringing in individuals to have an appointment just to say that you need to see a specialist but it’s totally unfair and not right to have a person waste time knowing that the child could not see a regular dentist but a specialist
Re ree
It’s been a long process I should have been out of my braces by now my appointment is scheduled so far part I’m really unsatisfied but I have no choice
Bridget Fitzgerald
Not great. Waited over an hour to be seen. Someone working here coughed a few times then turned a fan on in a tiny room I was in. Ask your insurance for a different provider.
Celibate Empress
I Love The Hygenist who did my cleaning and Dr. Lee who did the extraction and just everyone who helped me today with my cleaning and an extraction. The tooth that got pulled today was a nightmare and finally no more. Today is one of the Happiest days of my life and I will not ever procrastinate about nothing in life again after today. And best part of all is that Kindhearted Dr. Lee and her Kindhearted team mates treated me so nice and pleasant. All of them. They made me feel good and comfortable. I told them all I love them when they were done and said it again to remind them while walking out. Today is a good day. And I hope everyone there find a million dollars today. Just give me a dollar if you do lol?❤️
Adela Candelario
I had been to those office for years and this time. I had taken my kids I had to wait 5hrs ,actually second time make me wait fist time they make me wait almost 3 hr just for a prohy ,dr was up and down just seen patients by patient and seen u was last one to leave as I walk in to the room the dr. Lee was with another patient while he had my son the room with already started the treatment and when he was not even done with his others patients. I never coming back
Lourdes Reynolds
Saw Dr Raymond Wright periodontist this afternoon - a consult for my elderly mother - he was very attentive , professional , knowledgeable and kind- I would highly recommend him - the office staff were also great !
Ricky Vega
Had to wait over one and a half hours after my appointment time. I arrived 15 mins early for a 9am appointment and decided to leave because the wait was simply ridiculous.
I'm sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect with us and send us an email at feedback@westcoastdental.com
West Coast Dental of Los Angeles
T Wilson
Came n sever pain. Emergency they seen me same day took Care of pain till next appointment for root canal
Dora Maduakor
Very bad service today still in pain they did absolutely nothing inflict more pain while taking X-rays and tell me about 6000 some dollars for a couple of crowns that’s all they did
Edith Mendez
The service was terrible . This is the first time I bring my kids for a check which since the beginning the person in the front desk said that they will not do any procedure to neither of my kids because they weren’t able to verify their insurance. Which my question is why will they schedule first appointments on a Saturday if they know they can’t contact the insurance company as they are closed on weekends. Then my son who is 7 went inside for the XRays to be taken . After a few minutes they took him to a room . How ever it was never communicated to me . I had to go and ask after a few minutes if he was already in a room. They said yes and let me in. Then we waited for the doctor to come in . Like two dental assistants came in looked at the chart and just left with out saying nothing . Not even a simple good afternoon. Then the doctor came without any introduction or a simple good afternoon. Looked at my sons teeth and then just Walked out. Which is very unprofessional. The assistant that was there even felt awkward and apologized. He then proceeded to ask me if I had any questions and I told him yes . I wanted to know if my sons teeth were okay or if he needed any treatment. Which is something that should have been communicated to me with our even asking. The assistant then went to ask the doctor which then she came back and asked what was my question. I was already frustrated because I had never experienced this type of service in a dental office nor any where ever . Then I went on to see my daughter as she was getting her check up as well and the same thing happened . A lady just came in and said the same thing that they were not going to do any procedures as the insurance needed to get verified . Which I already understood. How ever no one told me if my daughter needed any yo get any work done. So I told the assistant as i never spoke to the actual dentist for my daughter’s results if someone was going to let me know f she needed any work done. She was confused as she asked me if anyone had spoken to me and I said no. She then proceeded to tell me roughly what my daughter needed . Very frustrating as I was asking all the questions that should have been answered with out me asking as that the reason why I brought my kids . I was very dissatisfied with the entire experience.
Lester Powell
Went in for a cleaning at Noon. Received a quote of $8k worry of work needs to be done. Went back to room for deep cleaning only to be told that the equipment that would be needed is not ready and wouldn’t be ready for a while. At this point it was 1:30 so I opted to reschedule. Hopefully my appointment next week will go much better.
Hi, Lester. We deeply apologize for any confusion or any miscommunication that occurred within our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We are often told that insurance will pay a certain amount, but then the same insurance will deny payment after services have been rendered. This often leaves the patient with a large bill. We apologize for any inconvenience we have caused and hope to have a chance to make this up to you at some point in the future. For further assistance, please contact us at feedback@westcoastdental.com so that we may answer any insurance questions you may have.
West Coast Dental of Los Angeles
Rosalyn Hairston (Roz)
Friendly and efficient staff. In the midst of the COVID-19 pandemic, they are maintaining a clean facility. Even though the office was extremely busy when I was there, clients maintained social distance (waiting room outdoors) and staff members were continually cleaning.
Thank you for taking the time to notice the safety precautions and protocols we are following to do our part in keeping everybody safe and healthy. Your health and safety are our top priority! We want to make sure our patients feel safe and comfortable at all times while under our care and receiving only the best dental services.
West Coast Dental of Los Angeles
J Brown
Terrible! If your not paying cash don’t expect them to do there perform any work or their JOB.
Thank you for your nice review, Jason! We look forward to seeing you again very soon!
West Coast Dental of Los Angeles
Thank you for your nice review! We hope to see you again soon.
West Coast Dental of Los Angeles
Benson Bone
Worse dentists in the world. The wait time is approximately 1:30 on a good day and they make you wait outside in the sun regardless of hot it is outside. Went for a teeth clean up and they butchered my teeth. Never going there again.
Thank you for your review, Benson. We deeply apologize for the time you spent waiting for your appointment. Sometimes dental procedures run longer than we anticipated, causing us to run behind. As for waiting outside, we ask our patients to wait outside and in your car for social distancing reasons, to ensure everyone's safety. We also spend some time in between each patient's visit to properly clean and sanitize the entire room or area before allowing the next patient to come in. This might also sometimes cause a setback in the wait time, but the time spent cleaning in between patients will benefit you by lowering the risk of possible infection or sickness during this time of the pandemic. If you are dissatisfied with the outcome of your teeth, please call our office or contact us at feedback@westcoastdental.com so that we may further assist you.
West Coast Dental of Los Angeles
Zippora Jackson
In don't appreciate not being able to console my toddler. She is traumatized when the they do good work. You all needs a class non empathy
Hi Zippora. We deeply apologize for any inconvenience we may have caused for you. We only want the very best care for you and your daughter, and we are saddened to hear we did not achieve this for you. Please call our office or email us at feedback@westcoastdental.com so that we may further assist you or answer any questions you may have.
West Coast Dental of Los Angeles
Mariam Khayat
I was crying the entire time I was getting my teeth "cleaned" and some "fillings." Terrible horrible service. Super dirty too, and I pointed it out a couple of times, but the dentists seemed unbothered. They charged me for way more fillings than I actually needed. Two months later, I have pain in my teeth, I go to ANOTHER clinic/dentist who finds FOUR cavities underneath the NEW FILLINGS. Clearly they did not even clean properly before putting new fillings in. One tooth had a horrible job done on it, the new dentist tells me it could've caused an infection into my bloodstream. I regret going there.
Ying Cai
The service is so bad. I called four times a day to hold on the following therapy and get a refund. The guy answered my phone kept telling me that someone will call me back but no one called back. Then I went to their office, they told me that I should talk to Dr. Lee who would call me back in the next morning. I waited for the whole morning and nobody called back again. Then I went to the office one more time, Dr. Lee told me no one told her about my proposal. Then she told me I should talk to the finiancial staff in the next week?! Also, it's unreasonable to do root cannal therapy both in left and right sides of teeth. They haven't do RCT for me. But already charge me for it and crowns. Under their first stage of therapy, now I cannot bite food with both sides of my teeth. Before I came to their office, I can bite with my right teeth at least. Now I have to wait for three weeks to do RCT, keepting this situation for another three weeks!
Dee Rosales
Showed up on time for my appointment, waited nearly 2 hours to be seen. Then, I asked the finance person about other state funded financial assistance programs beside MediCal and she told me I can “apply to make payments” (some sort of credit). I asked again about state funded programs and she said there “is no such thing”. Finally I told her that a different office gave me info about a state program and she said they weren’t associated with that program. I did not appreciate her making me feel like I had no other option for my treatment except for paying their ridiculous prices out of pocket. I will be taking my business somewhere where they choose to inform their clients FULLY about alternative financial options.
Hi. We apologize for any miscommunication from our team as well as any other inconvenience you may have experienced in our office. Our staff member might have not been aware of the program that would have been specifically for our company. Regardless, we apologize for causing you to feel you did not have other options. We have an insurance coordinator on our team that would be more than happy to assist you further if you are still in need of assistance or have any other questions. Please contact us at feedback@westcoastdental.com
West Coast Dental of Los Angeles
Diego Ricaurte
Overall, pretty disappointing. I went in for a standard teeth cleaning. I'll first say they were in a tough position when I arrived, with a lot of people waiting and apparently 1 employee who had called in for the day. With the precautions for COVID, things were slowed down and I could tell they were going as fast as they could. The wait was about an hour and half in the lobby. The issue for me was the teeth cleaning itself. It felt super rushed (probably was under 10 minutes), and the spot on my gums that was in pain is still bothering me. I understand the rush because they were getting slammed, but I don't think there's a good excuse to rush an appointment that people come in once or twice a year for... Not cool.
Aaron Hochhalter
Scammers and cheats: I went in knowing I would need a root canal and was was told by Dr Faith Chun that I also needed three crowns. But after they started the work, and it was too late to change my mind, I was told that the crowns were actually cosmetic treatment. (Including the one over the root canal!?) I was railroaded through the process of choosing treatment. I was put off, given the run around, and bullied and threatened by Evie Hernandez and Blanca Campuzano when I tried to push back and complain. I initially was railroaded into getting financing when I was told the whole treatment would be $5000. I figured out the scam and managed to get the final bill to $2600 which I paid with a credit card. (Even that was a few hundred dollars more than it should have been, but I was sick of fighting by then.) Evie told me she was going to reverse the financing agreement, but 2 months later, I am still getting bills in the mail and calls from collection agencies. I was lied to and taken advantage of when I was in pain, and then bullied and lied to more when I figured it out and started to correct it.
Itzel Xu
It’s very kind of the front desk lady on the left to help me figure out what insurance I ‘m in. Doctors are quite patient when answering my questions.
Thank you for your nice review, Itzel! It makes us so happy to hear that our team was able to assist you with everything you needed suring your visit. We hope to see you again very soon!
West Coast Dental of Los Angeles
King Noah
Wasn’t my best experience with them today. They were very rude and the customer service was horrible. All the staff even left the front desk at one point. However life is still good !
Thank you for bringing this to our attention. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect with us and send us an email at feedback@westcoastdental.com
West Coast Dental of Los Angeles
Gabriela Guerra
Came in for a quick check up and was given a dental clean. Called on time, friendly and helpful staff
Constanze Fanning
My experience was great. The whole staff was professional and courteous to my needs. I would refer anyone.
Thanks for the 5 star rating!
West Coast Dental of Los Angeles
Ana Monzon
My appointment was at 1pm for two wisdom tooth extractions. They told me the surgeon was running late approximately one hour in a half. I was waiting in my car and it was very hot. I then asked them after one hour in a half how much longer and they told me I was not going to be seen because there was six people ahead of me and they closed the office at 4pm on Saturdays. Customer service sucks, this is not the first time my appointment is rescheduled. I am now going somewhere else. If I would give no stars I would!
Olivia Jade Khoury
Got there 30 minutes before my 1 o’clock appt and they had me wait two hours to be seen for an x-ray, just to say that the oral surgeon wasn’t available until the 29th. Even thoufh it was an emergency referral from my insurance they told me it’d be 2-4 weeks to be seen. Lol. Everyone in the office was angry and had waited over an hour. A joke. Please find another dentist.
Katie
Doctors and some assistants are nice and friendly. But the treatment coordinator/financial representative only cares about getting the maximum amount of money from you. She can’t clarify the prices and procedures thoroughly. When I asked her about specific explanations for the outrageous total amount, she suddenly said she’ll give me a discount and mumbled on without answering any of my questions. Pretty sure she planned to scam some people who doesn’t have experience in insurance and credit loans (like the other reviewers mentioned). Definitely felt like she kept pushing me by explaining things scattered all over the place. I was having problem understanding what she meant. She sighed and started to express her irritation. She has to know she’s in that position for making clear explanations for each price and options to the patients in depth without lying. When I asked her if my insurance will cover a certain part of the procedure, she said no because it’s a redo. Then she made me sign the payment contract. A few days later, I contacted my insurance agency to check and they told me the treatment was supposed to be covered. If I didn’t ask the agent, I could’ve paid full price of what they wrongfully charged me. When I pointed out this to her, she didn’t apologize and shamelessly said that my payment balance will change a few weeks later.
victor lewis
It was ok I was disappointed in the prices to extract my aching tooth. I'm loosing faith in insurance policies and the professionals that provide services. It's one big scam If you can help it don't settle for the outrageous prices these Dentist are changing patients
Hi, Victor. We are so sorry that you felt this way. We feel your frustration. The insurance battle is one that we fight every day. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We are often told that insurance will pay a certain amount, but then the same insurance will deny payment after services have been rendered. This often leaves the patient with a large bill. We apologize for any inconvenience we have caused and hope to have a chance to make this up to you at some point in the future.
West Coast Dental of Los Angeles
Thanks for the 5 star rating!
West Coast Dental of Los Angeles
Michelle Matthews
The front office staff was very professional, courteous, and had great customer service. The two gentlemen who prepared me for and did my x-rays were professional as well. However, the dentist that came in to review my x-rays and examine my teeth didn't take enough time to go over all the dental work that I needed and provide me with the best course of action. When it came to me receiving the estimate cost the person who assisted me didn't seem to really understand my concern with the cost. I would have appreciated her taking more time to go over the costs, alternate options, and advising me on what she would recommend I take care of first since cost was a concern of mine.
Hi, Michelle. We are so sorry to hear you felt rushed while in our office.We appreciate the time you took to write this review for us, as it will help us improve in the future. We do our very best to make sure we take the proper time to explain every detail to our patients, and it saddens us to hear that not enough time was made for you. We apologize once again and will make sure this does not happen again in the future.
West Coast Dental of Los Angeles
Jeaneth Anthony
This office was Covid-19 ready. It was fast. We all waited outside. I didn’t mind though. The assistants were wearing shields and masks. Thank you! My daughter was happy!
Thanks for the 5 star rating!
West Coast Dental of Los Angeles
Rigo Lopez
Was expecting at least teeth cleaning, I was told what I already know. Disappoint it. Thank you.
Paige Joy
The dentist was condescending, rude and impatient. I'll take my chances on COVID and return to Mexico for my dental work. I'm treated with dignity warmth and respect there at an eighth of the cost.
Erlinda Acuna
I’ve been seen at this office for a few years. I see Dr. Lee she is sooo nice. She explains everything, answers my questions. She’s super , I won’t see any other dentist but her!
Elisha Banks
I had a cleaning done and she rushed it so she can get to the next person. They didn’t even give out goody bags like most dental offices do. The only good part was the guy taking my X-ray kept asking me if I was ok. I thought that was genuine.
Lorena Salazar
I had the best experience here! From checking in to getting my X-rays from Angie and meeting with the nurses and Doctors! I was impressed by how nice everyone was and they knew what they were doing! I will be back. Thank you again
Davion Brown
The dentist was pleasant, efficient and personable. (5 stars for him) However! The staff at the front desk, polite when speaking ENGLISH, but UNPROFESSIONAL and DISRESPECTFUL when speaking SPANISH about the non-Latino patients within the lobby. I'm AFRICAN but took 4 years Spanish in high school and college. What a shame. Something should definitely be done about that.
Hi, Davion. It was very surprising for us to read this review. We can assure you that our company does not discriminate against anyone. It doesn't matter to us what color you are or what language you speak. All we care about is you and your oral hygiene. We only care to take care of your dental needs and make you feel happy and comfortable while doing so. We treat everyone equally at West Coast Dental. We apologize if you think our staff had the wrong intentions. Please contact us at feedback@westcoastdental.com if you have any questions or need further assistance.
West Coast Dental of Los Angeles
Thanks for the 5 star rating, Jiaman!
West Coast Dental of Los Angeles
Sandra Laplante
The worst customer service. Don’t even count them having your information if you come from a sister office; they treat you like you are a new patient. Do yourself a favor and find another dentist
Thanks for your 5 star rating, Jeniffer!
West Coast Dental of Los Angeles
Benny A
Front office staff, office manger Bianca (I believe) X-ray tech short guy don’t know his name but all were amazing. Dr. Faith Chun is rude and unprofessional. I was actually surprised by how she treated me. Rude to the point where you can’t believe it’s happening to you. Definitely not coming back and Faith if she was working at Panda Express I’ll definitely pass the next person just to avoid having her serve me.
Candy Quintero
I love the customer service and the fact that they're going to help my daughter with her teeth.
Carlos M
Warning: These people will trick you into paying for overpriced procedures. Yesterday, I made an appointment for my grandmother to get her a dental cleaning and to get her molar checkout because she was experiencing numbness around the molar. I dropped her off and about an hour and a half, I came back to pick her up. After waiting for a few minutes in the waiting area, they called me in because they wanted to explain to me the plan they had come up to fix my grandmother's teeth. This woman tells me that they recommend getting a new upper denture, molar extraction, a crown, a bridge, and a partial lower denture. She casually tells me that the whole procedure would cost me about $7,000 because none of it was covered by Medicare or Medical. The whole time, I noticed that this woman was very nervous and fidgety. My grandmother told them that she was not OK with any procedure that was not covered by Medicare or Medical. After my grandmother told this woman again that she was not OK with paying out-pocket, this woman says that she was going to send a request to Medicare or Medical to see if they covered any of the procedures. That is when I knew she was trying to rip me off out of thousands of dollars because all of a sudden, the procedure could possibly be covered by my grandmother's insurance. Shortly after, we left and once we got home, my grandmother told me that they did not clean her teeth because they quickly looked at her teeth and left her in the room for over an hour. I was so furious that I called them to ask them why they did not clean her teeth when I had made an appointment for that same reason. The woman that answered, I believe her name was Veronica, is giggling as if I was telling her something funny, and then she transfers me to the woman who tried to trick me into paying thousands of dollars. I asked her what her name was, and she told me that her name was Cici or Gigy Balbino. I asked her, "Why were my grandmother's teeth not clean when I made an appointment for a dental cleaning and a dental checkup? All you did was expose us to the coronavirus because you did nothing on her." She quickly hung up. Afterward, I found out that most of those procedures are covered by Medicare or Medical. So, do yourself a favor and do not come here. You are either going to have them performing unnecessary work on your teeth or they are going to rip you off into paying for overpriced procedures because they only care about making money at your expense.
Hi, Carlos. Please contact us at feedback@westcoastdental.com so that we can assist you immediately. We deeply apologize for the miscommunication. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We are often told that insurance will pay a certain amount, but then the same insurance will deny payment after services have been rendered. This often leaves the patient with a large bill. We feel your frustration. The insurance battle is one that we fight every day. We try our best to give you the most accurate information but at times the insurance companies make it very difficult for us and for you. We have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. We are sorry you feel that you were being sold to instead of cared for. We use the most advanced technology that allows us to diagnose problems at earlier stages and prevent problems rather than deal with them later when they will be more painful and costly. We personally diagnose for my patients as I would for my own family and it is based on a very clearly defined protocol specified by the ADA. We apologize for the negative experience you and your grandmother had in our office.
West Coast Dental of Los Angeles
Thanks for the rating, Glynn!
West Coast Dental of Los Angeles
Anne Totanes
The ladies in front were Very nice, but the dentist who assisted me was not! I won’t go back again.
Anne, thank you for your feedback as that is important to us. I am very surprised and at the same time sincerely sorry that any staff member that you dealt with was rude in any way. We pride ourselves on our commitment to providing world-class customer service and anything less is unacceptable.
West Coast Dental of Los Angeles
Robina Gallagher
Clean, efficient, and professional. I was easily able to get a same day appointment and had a great experience!
Thank you for the nice review Robina! We are extremely happy your experience was smooth. Thank you again and see you soon.
West Coast Dental of Los Angeles
Thank you for your nice review, Khadija!
West Coast Dental of Los Angeles
Nohemi
Well staffed, clean establishment. Answered all my questions and concerns. Overall great experience. Will recommend.
Thank you for taking the time to share your experience, we truly appreciate it. As a thank you we would like to offer you a FREE Electronic Toothbrush for every new patient you refer to our location! Please make sure the patient mentions your name when asked “How did you hear about us? Again, thank you and we look forward to sending you a FREE Electronic toothbrush!
West Coast Dental of Los Angeles
Sundae Sundae
The front office is extremely profession and polite. The X-ray tech was amazing and professional! The dentist and prices are OUTRAGEOUS and so FOUL!!!! I got to see a Dr. Chun who seemed extremely challenged in how to communicate with me and lack all proper patient/dr protocol. I still am not fully aware of my dental issue except they wanted to pull a tooth, do a bone graft and sell me an overpriced bridge. My main dentist said it was suppose to just be a root canal, which she does not do. Chun never once introduced herself to me. I had to ask her name. On top of that, she lacks an immense amount of compassion & professionalism. The prices are also A MASSIVE RIP OFF at this place and they are in a low income area ripping people off EVERYDAY!!! They wanted to charge me $250 for nitrous!! I've never paid more than $60 for nitrous and confirmed that pricing with another dental practice the next day. They highly encouraged me to get financing for work they quoted to be almost $4000. This is another form of oppression. Keeping poor people down with debt and overcharging them. I am SHOCKED that this place has as high a rating based off of my experience with this dentist and the prices. No way am I ever going back there.
Young O Sunoo
i have been filled my tooth on feburay 24, and it was fell out April 20th. i couldn't visit right away due to covid-19. so i could visit last wednesday. the doctor was so kind and filled it. thanks !
Young we're glad you had a great experience at our practice. And we always appreciate patients taking time out to write us a review.... see you soon. -West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, Giselle. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, Freddy. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Estephanie Sanchez
Bad customer service. Had to explain myself twice over the phone and in person. Girls at the front desk have an attitude. Not coming back.
Stephanie Parker
The staff showed that they're very caring people. They made my 4 year old son feel comfortable and made his experience there great even though he had to have teeth pulled. Thanks a lot!!
michelle gutierrez
Professional and courteous. I got a deep cleaning and I love my teeth afterwards. It was an intense procedure but worth it!
Thank you so much for your kind words, Michelle. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Carolina Grana
It’s not options for payments with this Covid19 plus the economic this dental office won’t help the people even if we have some type insurance really sad to see they only care about the money
•We are sorry to hear that you had this experience and we apologize for any miscommunication. It is our goal to keep patients informed about their dental benefits by providing an estimate of out of pocket costs prior to treatment and submitting claims on the patients behalf. Many out of network offices will collect 100% of the total amount of treatment and then the patient has to wait for reimbursement from their insurance company. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, Alicia. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Alita Re
I needed an emergency tooth extraction. I called to make an appointment for later in the day they asked for my insurance info, email and phone number. When I got there I was told they weren’t in my net work. Which I should have been told before I got there (I wouldn’t have went there.)The ladies in the front were great. The people who spoke to me before I saw dentist had great customer service skills. I was told to extract my tooth with bone graft I would have to pay out of pocket $930. I am a full time student mind you so I can’t pay that. so for just the extraction I paid $250 and when it was done I didn’t receive any after care instructions on what to do or how to clean it or just in general what I could and couldn’t do. Place seems nice enough considering
Adriana B
I'm so grateful to the staff, from the receptionist to the dentist that removed my wisdom teeth. It was incredible. I was not expecting to have my wisdom teeth removed today. But it was now or more pain later. I was besides myself and even had a little pain attack. The procedure itself was conducted in such an gentle and efficient way. They were out in minutes! With a deep cleaning, as well, I'm sure it did not take more than 30mins. I mean really the dentist was so friendly, funny, and reassuring. I'm grateful for their patience with my anxiety and their comforting professionalism. Thank you! Sincerely, AB
Claudia Delgado
Worst experience you wait 2 hours even though you have an appointment . The dentist doctor attitude out of no where. But the receptionist nice friendly .
Yesenia Martinez
Everything was very good, I took my 2 children there, excellent service.
Robert Mann
West coast dental is the bomb they are so good what they do so professional I felt so comfortable walking in they made me feel so good the doctor that helped me with such a professional always ask me how I'm feeling if I'm okay I'm not hurting am I in pain all that he pulled my tooth so fast not even realize it was out with no pain what a professional place to go to and what a privilege to find a place like West coast dental thank you everybody that works there my name is Robert Mann do you have any comments you can call me thank you
Sangwoo Oh
This is a ripoff place. I took my wife to this place because it was pretty much the only in-network dental office that allows walk-ins during this COVID-19 crisis. They asked us the up front cost of $2500+ even with the DPPO insurance which should cover 70-80% of the cost. We instantly felt it is not right. So, we went to the other in-network dental office next day, received an 'actual' treatment for the pain, get prescriptions for the antibiotic and pain killers, also scheduled the next visit for the follow up. Then, we paid only $50 for the deductible which is reasonable cost for the insurance holder. We scheduled the next office visit for the follow up and permanent treatment. The other dental office quoted roughly $750. That's less then 1/3 of the quote I got from West Coast Dental of Los Angeles.
sandra aceituno
The staff are super friendly and the doctors are awesome too!! I love this place!!
Nia Grayson
Office Manager was rude when I was trying to get checked in. Was reading an article about bad dentists and was suggested two of the services they mentioned on the article as just trying to suggest extra procedures. The lady at the front desk was cool, the dentist and his assistant were both dismissive. Waited a long time to be told they needed to request approval which could take a few weeks.
Carlos
The worst, most infuriating, and ignorant dental office I have ever been to!!! Don't ever go here....First, my appointment was 35 minutes later than intended. Then, dental assistant took 15 minutes to take x-rays because he was and i quote "im new at this bro". I was pulled in after to get a consulstion for braces but wait, it was the wrong name. They also happen to tell me "my symptoms" (other persons ppi) before realizing I wans't who was on the paperwork. Next, once I received my examination and sat down to discuss the possible procedures I was told to consult my parents as If i was a child who had walked in there holding my moms hand. It was the most infuriating conversation I ever had. She said You look young so its a compliment, and proceeded to say that her children can't keep a budget and support themself financially so I assumed you musn't be able to either and that she was being "nice" by telling me to consult someone else about my finances. I will never go back to this office again and will advocate anyone thinking about going here to go anywhere else!! Ohh and by the way I also made an appointment to talk to a dentist about braces but because they had me wait too long, they doctor left by the time they were done with my check up.
Blake Dubler
Complete waste of time and rip off, they want money first service later. Be aware! I came in to get a partial denture. They will not even talk to you until you pay them first for a check up (I didn’t need or want a check up but ok) then after 1.15hrs of waiting. They quoted me 3 times more than they said over the phone (boil this down to a misunderstanding) Spoke to another dentist and they are charging 4 times less for the same product.
alisa poplofsky
Honestly, everybody I interacted with was professional, compassionate, and just super nice. The woman who does the billing was just especially nice and she went above and beyond to answer all my questions and reassured me that everything would be just fine. I would highly recommend this facility to my friends and family.
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Maria Moreno
Dentist are great and staff is friendly. Their treatment coordinator on the other hand only seems to care about the money. No effort is made into helping get treatment going. All she cares about it getting the maximum out of pocket cost from you and maxing out the insurance benefits.
Thank you so much for rating us, Lorenzo. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Jose B
I wanted to give this location a great review since they treated my son here but as far as for myself. My time was not respected at all, I’m a busy person and my time is very limited. I arrived at 1:20 for my 2pm appointment. Made my reservations ahead of time 2 weeks in advance. I filled out all the required paperwork in advance, Just to played with. I understand business get busy and I won’t judge them for that, but when you play games and tell me my appointment was never booked and you have me waiting like a fool almost 2hrs in your waiting room I don’t appreciated at all. I have insurance and according to them they could not locate me although I checked the night before to check my coverage to verify so there wouldn’t be any hiccups or issues. They played games I seen two previous disgruntled patients walk away unsatisfied cursing till the moon and back. I didn’t know I was going to receive the same type of treatment after experiencing a great one for my son. I’m a precise person I plan accordingly like I said I am limited on time, what a huge let down for myself I will more than likely remove my son from this office and take our business else where. Such a same this office looks very clean and moderen given the location it’s in, Not at all the type of treatment I would expect to personally happen to myself and others during my visit.
Vicky Wang
Called and asked how much prices were for a standard cleaning without insurance. Was told a price for a mandatory x ray and a standard cleaning. Triple checked with the woman on the phone. When I arrived at the office the woman at the desk told me the price was double what I was told and that if the doctor felt it was necessary it could be even more expensive than that. I explained what I was told over the phone and she told me she had “no clue” and never apologized or showed any sympathy when I asked what options there were to make it cheaper because I couldn’t afford double the original quote. She just stared and offered me no options. Extremely condescending. I had to leave because they didn’t care to talk any further with me.
Sonia Campa
I have been bringing my kids for years now love the service always and I already recommend to friends and family..Dr Chun is amazing !!
Nancy Esparza
Love it!! My kids love it... absolutely amazing staff, extra FRIENDLY and i would definitely recommend this place..
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Peddy Ebrahimi
Terrible. 3 hours to be told if I dont pay 2200 dollars, on something I was not ready for so I was kicked out do to payment! My money was taken for 2 pictures, not 18! Waited and waisted 3 hours! Was pay or leave! Didn't like how I was spoken too! Degrading in front other patience!
Thank you for bringing this to our attention Peddy. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to contact us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Dear Jose, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
My own words My views
I have been going here since early 2000, Great for adults and children. This was my kids dentist as well
Daniel Chung
First impression was good! I like how they greeted me and showed me each step of the way. I was shy to ask what kind of aromatic smell it is, but I personally really enjoyed the smell. I do not know what it is, but to me, it smelled like stepping into the aromatic sauna.
Thank you so much for rating us, Chely. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Ida Ayu Putri
My experience is so bad. I was waiting for 2 hours, no one explained abt everything. Suddenly a woman came out and asked my insurance and whether I paid registration fee. I came previous day and waited fke another hour. I ended up not doing anything for 3 hours there. The staff was uncoordinated and so slow.
Pauline Saporito
I would give ZERO stars if I could!!!! My son needed treatment and I made sure to get all the approvals I needed before he showed up there by himself since I am 7 hours away now. They waited until 5:50pm to tell him he needed a $100 deductible, which I was already told they could bill me later for or I would do a payment over the phone for him but the desk lady wouldn't except that now. My insurance also said that was fine prior to the appt. The lady at the desk then told my son to tell me to call this corporate number at 5:54 pm, which was a completely wrong number!! The guy who answered the phone said " I don't know why she gave you my # and extension by I can't help you!" My son then said the lady said the corporate office was probably closed already (so why would she give me a number to call if they were closed already to begin with and also it was the wrong number!!!) It was obvious that she wanted to close the office at 6pm but the website said 7pm and the scheduling department also confirmed with the dental office directly that they were supposed to stay open until 7pm. My son said they were all leaving, closing down the office while he was still on the phone with me. I couldn't believe that! He had to pay to take an Uber there and back from his dorm and didn't get anywhere and his tooth is still hurting today. Worse experience ever! Please take your business elsewhere.
Tracie Turner
Angie the Treatment Coordinator is so incredibly unprofessional. Luckily, the DA’s, front desk and doctor have been nice so far but she truly ruins the atmosphere of their establishment. I had switched dental offices to this one as I checked with my insurance beforehand that the procedures I need would be covered at this facility. I came into the office fully aware of the work I needed done (former Dr. tx plan from 60 days ago in tow) and during the time we spoke she was cold, condescending and had a terrible attitude. When I asked her if I could look at or have a copy of the Dr notes she made snarky comments and I had to explain to her that I work in the medical field and normally we accommodate our patients not act like little children in front of them. I brought my insurance’s covered list of benefits under my plan which she initially refused to submit for pre -auth because she “knows it will not be approved “ and “I need to read what it says” . I explained to her that I am willing to take different avenues of treatment as long as the pathway is covered by insurance, she provided absolutely no insight whatsoever and still proceeded to treat me like an ignorant child. I have to contact my insurance and go behind them because the approval process seems backdoor and sneaky. I have an appointment with the surgeon soon and I hope the experience improves however I felt the need to write this review because her unprofessionalism has no place in the medical field.
Christin Carter
Came here after going to a really low budget dentist for years. Had a great experience! I would recommend Dr. Jina Lee, as she's very friendly and professional. I struggled with drinking cold water and eating certain foods, especially sweets. She did several fill ins and a half crown, and my mouth feels so much better and pain free. When I came back about 6 months later, she noticed my half crown was chipped and replaced it for free! One of the assistants, Jaime, is also a nice and professional employee. I have a couple of crooked teeth, so clear x-rays can be hard to take, but he didn't give up trying and eventually got the angles the doctor needed.
Mevelyn Hill
I had a tooth extraction and a temporary bridge. Dr lee was extraordinary she made sure my pain level was at a zero prior to me leaving the office well after 7pm as I had an hour drive before I could reach the pharmacy. The office manager was really nice as well she went over all of my payments options. The only thing I hated was the xray tech who was HORRIBLE he took 40 minutes to take Xrays. But my overall experience was great. I must update my review because this latest visit was HORRIBLE. I'm going to contact the office manager in hopes that they can fix the situation if not I nor my children will ever visit any west coast dental offices again.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
gloria Escalante
The staff was friendly, Jaime who did my x-rays made me feel relaxed since I was nervous. It's been too long since a visited any dentist. He made me laugh and was very professional. Every time I had an appointment I didnt wait long, recommended this place to my sister.
Michael Premsrirat
Dr. Chun is wonderful. Very kind and caring on top of being a skilled dentist. I don't even live in the neighborhood anymore, but I still come back to see her. The front desk staff is always friendly, attentive, and efficient.
Jay E
Dr. Chun and Assistant George are an amazing team. Eventhough my case was a little more involved, they performed my procedure without any issue. I am so happy I came here to see Dr. Chun and George.
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, West Coast Dental of Los Angeles West Coast Dental
West Coast Dental of Los Angeles
Thank you so much for rating us, Cora. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
lorraine fergerson
Oral surgeon was awesome and very nice quick and painless ... Wish they had him always available but pleasant experience.
Nini Jay
Overall great service just the wait time was a little to long. Workers very friendly.
Alex Shirayuki's Games
This place is amazing, I feel welcomed in this dental office. I went in to get some teeth pulled out and I was really scared, but they were reassuring and tried to do it as painless as possible. It was fast and I was able to go in and out. I love how my appointments can fit my schedule as well since I only have work and school all day!! ? Angie was very considerate about my financial problems and tried to get me the best prices as well, I recommend this place very much and would be coming back to this place!!
Alicia Espinoza
Totally recommend this office great staff and doctors !! Angie is great in explaining help me with my insurance and financial
Georgina Alvarado
Great office and staff quality work 100 % guarantee recommend to anyone
Jenny Morales
From the front to the back staff, everyone is great! Great customer service and very professional! I recommend!
Ashley P
They don’t care about their patients they all about money and try to make you pay for extra treatment other than what your Insurance covers and try to run your credit, The lady Angie In the Credit department is rude and will try to get you improve for a a higher credit company instead of going for the lower one. She don’t ask questions about your score so she can see what companies will fit your needs. Now my credit score was affected for checking.
Mlorna
They are ever upfront with you able my visit...their only concern is generating big money... 1. I was told it was time for a 6-12 cleaning. I come tomy appt for an annual cleaning, bso after doc check out my xrays, he said I need a deep cleaning. I can't afford such, I am on government insurance, he knows, the ofc knows, you can't afford such procedure, so you don't get a routine cleaning. Do you really care about your patients' basic care...basic care! 2. I came in another time, tooth needed to come out, I had an abscess ( another dentist put me on antibiotics and told me to have my tooth out asap! My insurance made an emergency appt with West Coast and the doc was more concerned with cosmetic surgery (money), so he refused to pull my tooth. I had to threaten to sue them, if any infection gotten in my bloodstream. Then, the ofc manager got someone to pull it (pulling was not enough money for them). The financial person was cold (Angie), the doc was arrogant, the front office, don't know their products well enough to explain, But the fellow who did my xrays were nice. If I had all the money in the world, I would not trust them to work in my mouth due to their lack of basic care. Some docs care enough to be concerned about the bare minimum?
Kevin H
Staff called off and patients and myself were put in the back burner and had to wait three hours to get seen and take xrays. another time there x ray system and phones were down and i could not get my procedure done.
Thank you for bringing this to our attention. Kevin, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, Fatima. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Sheila Payne
Everyone was very helpful and kind with my son who is an ADULT with intellectual disabilities. Thank you to Dr. A, and his staff!
Thank you so much for rating us, Linda. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Yadiret Adan
I really like the dentist. They do excellent work on children. They're very friendly! Make an appointment, the service is faster, and of course, they speak excellent Spanish too. I trust them. Great work.
Thank you so much for your kind words. We love hearing what makes your visit to our office so enjoyable. Our entire team looks forward to seeing you and your family next time! Please feel free to call the office anytime if you have any questions. Wishing you the best, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for your kind words, Terry. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Sajha Stovall
I have been her several times and the staff was amazing. The made sure I was comfortable and took the time to explain everything to me. I would recommend this office to anyone
Thank you Abigail for sharing your experience on Google with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you again. Smiles, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Gabrielle James
I have very bad fear of the dentist, so I haven't gone in years. When I went I knew I needed a lot of work done. They were very nice and helpful when it came to figuring out a payment plan. And then when I had to get the work done my dentist was so nice and considerate about my anxiety and low pain tolerance it made me feel very comfortable. Now I feel safe and comfortable when I go back.
Thank you so much for rating us, Kioki. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Hector Chavez
I love the staff and Doctors at this place. Very friendly and understanding.
Thank you for the very kind words Alanni! I'm happy you have had a positive experience with us and I'm glad to hear your concerns and worries have been addressed. We truly care about each and every one of our patients and it's nice to be acknowledged, so thank you again!! See you soon :) Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, Melissa. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
jorge jimenez
I am very pleased that I went to West Coast Dental to have my dentistry work done. The staff there is great, very helpful and resourceful. Especially Alexa at the front desk. I was a New Parient & Walk-In and really needed to be seen by a dentist. Alexa made some phone calls and got the paper work approved for me to be able be seen by the dentist and have the the dentistry work that I needed to be done that same day ... amazing. Some of my co- workers asked where did I go to get such fast service I told them at West Coast Dental ( shopping center at Vermont blvd and Adams) I would definitely recommend this dental office to anyone who’s looking for a good dental office with superior customer service and great dentist.
Thank you for the very kind words Jorge! We are happy you have had a positive experience with us and are glad to hear your concerns and worries have been addressed. We truly care about each and every one of our patients and it's nice to be acknowledged, so thank you again!! See you soon :) Smiles, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Jeaneth Anthony
It was fast. From the moment I went in. The Dr Thong. made feel at ease, very respectful. Very honest. My procedure is expensive, they offered me options . Good experience. It’s on me not to have the money for it.
Thank you for the very kind words H.K! I'm happy you have had a positive experience with us and I'm glad to hear your concerns and worries have been addressed. We truly care about each and every one of our patients and it's nice to be acknowledged, so thank you again!! See you soon :) Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Karen Molina
Waiting times are crazy. Waited a little over an hour just to have a cleaning and x-rays on one occasion. On another appt, I waited almost 2 hours. The doctors and staff are great though.
Hello Karen and thank you for taking the time to bring this issue to our attention. On behalf of the office we would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, Marguerite. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, Mynor. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, West Coast Dental of Los Angeles. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Margaret Williams
My experience with West Coast Dental of Los Angeles was horrible. I changed from Western Dental to West Coast Dental "BIG MISTAKE!" I have visited one of there office's, the one located at 2604 Vermont Avenue, Siute F. My first visit I waited over one hour and a half before they called me back, and still didn't get any dental work done. It all started with the office manager by the name of Blanca being rude, discourteous, etc. Along with the office manager the entire front desk crew is very rude, discourteous, disrespectful and totally unprofessional. I wouldn't recommend anyone to go to this office they need to shut them down or put a whole NEW work staff in there. I called their Corporate office to file a grevience and spoke with the operator by the name of Christen and she kept hanging up the phone on me and that was this morning, so I have not yet been able to speak to someoneone about filing a grevience. I'm going to keep trying until I can speak to someone to report all of this to. People think they can get away with mistreating others. I be glad when my open enrollment comes so I can run back to Western Dental!!! Absolutely would not recommend west coast dental to ANYONE!
Thank you for your feedback as that is important to us. We are very surprised and at the same time sincerely sorry that any staff member that you dealt with was rude or. We pride ourselves on our commitment to providing world-class customer service and anything less is unacceptable. If you would consider giving us a second chance, as a new patient we are confident that we would change the perception you had about our practice. Please accept again our apology. We urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental
West Coast Dental of Los Angeles
Areasontostartovernew
If I could give 0 stars I would! I made an appointment for a dental cleaning - that’s it. I arrived 45 minutes early for my appointment. When they called me they started taking XRAYs and then the dentist came in letting me know everything that was wrong (I already knew) then they told me to get my teeth cleaned it would cost $332 dollars. I was so furious! I wasted so much time here for literally nothing to be done.
Thank you for bringing this to our attention. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Cons Weaver
Very disappointed. Spent four hours there, even after completing paperwork online, thinking it would speed up the process. Ads say they will work with you to pay, including seniors. Not so, unless you need more than $300 work.
We are sorry to see that you did not have a good experience. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Tresan Ferguson
I don't like the Male doctor, no skills when it come to approaching kids..been there since the insurance assigned me there but today is my last..changing asap
Shimeng Chen
I was going to have an appointment here, then I missed a call from this dental office so I called back to see what happened, maybe my oral English is not so good to explain clearly, after a few sentences of difficult explanation, without understanding the reason why the office call me, the receptionist just HUNG UP my call directly without any reason. SO RUDE so I decide not to visit this dental office anymore.
Thank you so much for rating us, Roberto. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, Kenya. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Ashley Towne
Even though some of the people here are nice and work well, the amount of times that I have had a negative experience are too overwhelming. At this moment I'm waiting for my procedure to take place. I've been waiting almost an hour and a half since my scheduled appointment time and was just told that it will take at least another half hour. I'm the one that went out of the room to see what was going on. I can't write all of my stressful experiences in this review but I'll describe some of it. I've been told a number of times in the past that they wouldn't file certain requests for approval by my insurance because they said they were sure those things wouldn't be approved. More than once has this not been true and has prolonged the time in between me having a problem and getting it fixed. i highly recommend calling your insurance to get accurate answers. Many times the individuals here have shared conflicting information with me. It worries me that clear communication isn't promoted more in this health care setting. Also one time I was getting a basic teeth cleaning and the person forgot my back tooth and I had to point it out to her. Right now I was just told that I'll have to wait even longer for this procedure (a root canal) which is already a long procedure. So total wait time will be over 2 hours. Probably 2 1/2
Thank you for bringing this to our attention Ashley. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Eric Chabez
Molars comprimised to chrage rootcanal. They did my root canal for free but never told it would be 1000 for the crown. I wanted pulled but instead they charged medical the rootcanal and me the crown. My other molars filling were dismissed because they might fall. So i guess i need 2 more rootcanals because the preventive care was ignored for over 3 month's. They charge root canals first and for most then send you home with temporary clay in your rootcanal.
Dear Eric, most people want to get the advice of our doctor about all of their teeth and make a plan based on the full picture. However, if you tell us you only want to focus on one thing that is completely fine. Ultimately it is up to each person to decide what is best for them. If there is anything we can do to answer your questions on the procedure or help with future dental needs, please contact us anytime at feedback@westcoastdental.com Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you for bringing this to our attention. Name, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, Lucia. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Joana Chinchilla
This was not my first time here in the Vermont and Adams office. When I called for an appointment for my 2 1/2 Yr old they gave me an appointment, when we got there they said “oh the kids specialist is only here Tuesday but the general doctor can see her. So they see her they cleaned her teeth with I’m guessing nasty grown up toothpaste instead of sweet for kids toothpaste so they finish, they don’t give me nothing to rinse her mouth so my baby crying gagging and she ends up throwing up in the office. I got out of there fuming mad because all they cared about was to charge the insurance! Not caring if my child was ok. I’m changing my kids to another dentist PERIOD!!!! They lost a good customer patients what ever they want to see us like. Sad thing is I’ve been with them for past 16 yrs. and I’ve also referred friends. Too bad, but I’m done
L Blake
So far my husband has had a pleasant experience. The office is clean and staff are professional.
Gudda The 4th Streeter
Horrible service... Yall dont even deserve a star to be honest... I had a appointment & i still didnt get seen
terry brewer
I found them to be thorough, professional, helpful and kind, easy to understand,and I do look forward to them taking care of all my dental needs.
Belinda Givens
I made an appointment for 11am & arrived 10mins earlier cause the pain I have in my mouth...not one call for 45mins so I ask the employee why haven't I been called she said they were waiting on a room.. but if I have an appointment there should already be a room for me correct?.... they called everybody else that I came in before... they finally got me a room for one of the dentists to say it was for somebody else...I waited a whole 1hr & 30 min not to be seen... I wouldn't recommend this place to anyone an I feel favoritism... ???? You Dont Even Deserve One Star
Trisha De Castro
Making appointment is such a hassle, why can't i take my sister just for a check up? and why need a parent's sign? I have a single parent who is very busy so I have to take her to the dentist yet they won't allow me unless it's our parent. I'm old enough as her guardian. Great service but the system is dumb.
Stephanie Martin
I want them to finish with my teeth in one visit. Get this pain over with.
Aj Lamor
The front desk people are nice However when it comes to actually helping you with your situation is more focus on money then help they didn't offer any alternative solutions to My problem I simply wanted braces removed so that I can take care of the other problems they stated that I had to pay $3500 just so they can we remove the braces and it was absolutely Mandatory for me to put the braces back on so that I could be under contract with them The only thing I want is to have the braces removed have a deep clean and a gum Scaling why do I have to get braces if I don't want to
tomiko colato
Great service, professional people!! Friendly staff and doctors. I walked in very nervous and the staff is so professional and nice, the whole visit experience was so wonderful!
Hello Tomiko, Thank you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the City See you soon. West Coast Dental Los Angeles
West Coast Dental of Los Angeles
Dear Isabel, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, J. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Gage
West Coast Dental of Los Angeles
Stephanie A. Houston
Honestly best place to go to. I’ve always hated the dentist because they never listen when I say my teeth are so sensitive that the numbing shot doesn’t work on me but here they actually took care of me and it’s so friendly I love it.
Thank you Stephanie. We strive to make your visits to our office as comfortable as possible. We are extremely happy your experience was smooth. Thank you again and see you soon. West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for rating us, Rochelle. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Hello, Thank you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the City See you soon. West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
By'Ron Williams
1st of all any appointments after 1 you should cancel your whole day. I got there for an appointment at 3 and didnt get called until 4:30 constantly hearing I'll be called next when I saw new people being called in for dental. Got called and waited 40 minutes in the room with no one telling me anything just for them to tell me they can't help me because I have braces. Of course I have braces literally every photo of my x ray shows my braces. 2 hours of my day gone for nothing and my next appointment isn't until may 20th. Top tier services this is like the 3rd time they've done this to me.
we know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule, unfortunately, emergencies and unforeseen issues in surgery/other at times put us behind. We would love the opportunity to renew your experience with us and we can assure you waiting is not something you can commonly expect. We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for your rating, Vanessa. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Dear Silvia, thanks for taking the time to share your opinion with other community members. We take pride in giving outstanding service to every customer and we're happy to receive your appreciation. We look forward to seeing you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service! Cheers, West Coast of Los Angeles
West Coast Dental of Los Angeles
Dear Rosa, thank you for taking the time to provide your feedback. We always love to learn more about experiences and how we can improve. We look forward to seeing you and your family again soon! Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Thank you so much for your review, Dimas. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Mary Boyd
Awful Experience! The wait was long, the staff was unfriendly and the only person who was slightly nice was just there to up-sell all of their products not covered by insurance. I was thrilled to find out that the office could get me in same day for a cleaning and I booked an appointment. I arrived and the place was completely crowded. I waited 2 hours for x-rays that I didn't request and then I was sent back into the waiting area. After another hour, I was seen by someone who maybe was the dentist and he informed me that I would need several cavities filled and several root canals totaling over $5000.00. He based all of this on my x-rays and he didn't even look in my mouth. Then an administrator who was in the exam room took me to his office to give me the numbers on how much they wanted to charge me. His solution for them not performing anything that was covered by my insurance was to say that I could get a medical credit card. I waited for another 45 mins for someone who didn't identify themselves to do a "deep clean" for $40.00 a quadrant. I asked about the traditional cleaning that was covered by my insurance and I was told I would have to come back and pay for that separately.
We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile. Sincerely, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Netsanet Loffe
Unprofessional place. Very rude people. They don’t even know customers service. Thinking about money only. If I can get 0 Star I would have give them. All of them r so unprofessional people including the Doctors
Dear Netsanet, we are extremely sorry to hear about this, and even more sorry to disappoint a patient. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again.
West Coast Dental of Los Angeles
Dear Wendoly, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
West Coast Dental of Los Angeles
silviano mendoza
Saturday was my first time coming to west coast dental and the wonderful lady’s at the front desk made me feel welcome Alicia & Sonia thank you guys so much and Blanca made sure I was tooken care of I will for sure be referring lots of people to you guys great work ? great customer service Alicia , Sonia & Blanca my 5 stars goes to you guys ?⭐️⭐️⭐️⭐️⭐️
Hi Silviano, thanks for taking the time to share your opinion with other community members. We take pride in giving outstanding service to every customer and we're happy to receive your appreciation. We look forward to seeing you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service!
West Coast Dental of Los Angeles
Nishant Nath
Unprofessional. Bad service. There is a reason why people make appointments. They just treat everyone in order of signing in ignoring appointment timings. Are you insane? Just go to some place else. Avoid this place at all costs.
Dear Nishant, thank you for taking the time to leave us another review. We are sorry to read you did not have a good experience with us. Please let us know what we can do to better our services at feedback@westcoastdental.com.
West Coast Dental of Los Angeles
Sandy Pivaral
Don’t go to this place everybody there is rude , they also will steal your money . This place sucks !
Dear Sandy, we want to extend our sincerest apologies concerning all the issues that you have with us. We pride ourselves in maintaining the highest quality of standards for our patients. We hope you will give us another opportunity.
West Coast Dental of Los Angeles
Hi Maria, we are glad you had a great experience at our practice. We always appreciate patients taking time out to write us a review. See you soon!
West Coast Dental of Los Angeles
Erica Melchor
I’ve been here twice for 3 tooth extractions. All I can say is that they have a great Doctor her name is Dr Miller and she’s amazing , very friendly and kind and knowledgeable of course. She guided me through the whole procedure and answered my questions with great information. If you ever need your teeth pulled out , chose her to do the job for you. Trust me you won’t regret it. For the first extraction I had no pain or trouble and I headled quick, I’m hoping is the same for this two teeth as well. Dr Miller is amazing and she’s very pretty too. The service from this dentist is legit too. I like this dentist better then the west coast dental from Compton and Gage now they’re their rude. But not here this is the last time I’m ever going to be here so decided to leave a review for this great Dr. You don’t get many female doctors , and I was surprised she was very smooth. Even when it came to the numbing part. I felt no pain and that needle is sharp af lol and it did not hurt she’s very caring and has a soft gentle touch she is not brutal at all. I’m very pleased with this Dr. so remember you guys get Dr Miller! I’m not one to post reviews but for this Dr I had too because my experience was a good one , and I want you guys to have a good one too cus dentist are very scary. You won’t be disappointed ☺️ Well this one is by vermont and Adams lol no regrets coming here :)
Hi Erica, we are incredibly grateful that you took the time to leave us this review. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you that make our job wonderful. We look forward to treating you again!
West Coast Dental of Los Angeles
Laura Pamela Ruiz
Office Manager Blanca Campuzano is very Rude and Disrespectful! She refused to see my mom and brother same day and did not give us a valid reason to why we could not be seen. I came to office at 11:13 amd was told by the receptionist to come back within 2 hrs, came back at 3:10 and was told the same thing that we were going to be seen within 2 hrs. Thats when Manager got very rude and did not want to see my mom and brother same day! She said only one person will pass and it was going to be my brother (he was going to be considered a new pt, it was best for them ) Do not recommend this place! I would give it Zero stars if i could!
Fateemzus
Horrible service, horrible everything. Nobody there thinks they got to explain much to a patient, they force you towards services you didn't ask for and NOBODY CARES out there, even to explain what is about our going to be done. They just want your digits, and doctors who paid so much money for the USC education - those are the ones that care for you the least. First you get a numbing injections, then they give you papers to sign and to put your initials on, so you don't read it and run away. My teeth are wrecked now after i got fillings, i feel loads of pain and i can't really chew and bite anymore. The back tooth was drilled and left chipped, it wasn't so before the so called treatment. This is the worse dental practice I've ever came across. Receptionist same way, look pass you. Don't become a victim of money makers!!
c.j rodriguez
Been coming here for over 5yrs. Good Dentist and Customer Service. Time has change. This place is now becoming the Welfare Office. Crowded sitting area and long wait time. This past visit was a nightmare. I had a appointment, it took 1 and 30min to be called. U need to check your paperwork. They will charge u for service, not received. I agree with the comments about fees and Customer Service. I have insurance with my job. Every time I come here, I'm paying for something. I will take my business some where else...
Myungsook Lee
Bong K Lee & Myung S Lee My wife and I, who are not familiar with English, went to a hospital with a Korean dentist. Dr. I think meeting Chan was the help of Jesus. No matter how many times I ask a question, he explains it in detail with a smile. Thanks to her efforts to minimize pain and discomfort during the treatment process, I felt at ease as if I was being treated in my hometown, Korea. Also, the staff at the reception desk. Radiologist. Dental hygienist. Dental technician... I would like to express my gratitude to all the staff for their kindness. Considering the medical team, I wanted to give it 5 stars... but the reason I gave it 4 is... OMG~~!!! This is because of treatment costs. It was shocking that the treatment cost was so unexpectedly high. Even if you are covered by medical insurance, you have to pay this much money.... When I told my dentist friend in Korea about the treatment costs I paid here through social media, he was surprised and said, "As expected, Korea is a medical paradise. If you need treatment in the future, come to Korea."
MissCookie Cairo
I must have only gotten all the good reviews. After my visit I see all the bad reviews and I agree. It was a very hurried experience. I came in because I broke a tooth in the back on the upper right. Nothing in my mouth hurt, nor are my teeth in bad shape by any means. They told me after xrays I had 2 cavities, I needed 2 extractions both upper molars, I needed a root canal and a 700$ crown and 250$ extra for something else not covered on the broken tooth and I needed a cleaning. I put in insurance approval for the root canal and the deep cleaning. I ended up getting two fillings for cavities that weren't even bothering me and now that I am home my teeth hurt. The dentist dug the drill into my tooth after I told her it hurt and she didnt even use the mirror to see if she needed to drill further. I will never return. I believe she really intended to do me harm. It's scary and crazy. I'm pretty furious. And I called back to let them know and they left me on hold. Save yourself time and pain. You know how you know you shouldn't have done something or gone somewhere after it goes wrong. I knew it when I saw the location.
Hmm Hmm
Of all the times I visit a dentist, this is the worst dentai office i been to. Awful. The dentist rush explaining your conditions, instead tells you to look it up at home, and seem to have poor attitude. Prices were not clear, but they are quite overprice. The wait time is awful.
We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule, unfortunately, emergencies and unforeseen complexities in surgery at times put us behind.
West Coast Dental of Los Angeles
Sheka Smith
OMG this is probably one of the best Dental Offices, I’ve been to, they were very nice and patient. KuDoS..
Thank you for your review Sheka. We're happy that you feel calm and relaxed with us. It definitely makes your experience at the dental office more pleasant. Thank you for trusting me with your beautiful teeth! West Coast Dental
West Coast Dental of Los Angeles
ANDREA DELAVEGA
i had to give it a star they dont even deserve that... it was a horrible experience..i was embarrassed, ridicule and i was left worst than when i came over.. because i couldnt get approved for treatment they "didnt do anything to help" im a step away from probably getting mouth cancer but they couldnt help me because my credit wasnt good enough..i am very dissapointed and angry at the staff for not even giving me options to take care of my mouth problems..
It's truly concerning to read about your experience, Andrea, as it's so out of character for us. I can understand your frustration, and we hope you understand that what you describe is the last impression we wish to leave on our guests. If you have a chance, we would appreciate if you would please contact us anytime at feedback@westcoastdental.com West Coast Dental
West Coast Dental of Los Angeles
Ritchie Gutierrez
They are going too far, I wanted a crown for a bad tooth, not a damn expensive diamond tooth!!!!
Maritza J
The staff is very friendly and helpful. I had my wisdom teeth extracted and the whole procedure was painless. The whole process was less than 30 minutes.
Scott Barbour
My wife has had terrible experiences with most dentists. She was terrified to go but once she saw that these were carry caring people, she was fine. They did great painless work.
Daniella J
DON'T TRUST THEM WITH YOUR TEETH They rushed through my fillings, and have left me with poorly done dental work. Dr Chan gave me jagged grey fillings that leave no space between my teeth. Not even for floss. In the beginning I stated that I wanted white fillings, but that was completely ignored. They were very rude when I voiced my displease at my painful fillings. Dr Chang refused to fix my fillings, and justified giving me the wrong fillings because they last a few years longer. The white fillings I asked for last for at least 6 years. I am now sensitive to hot and cold foods thanks to the amalgam fillings. Angie in the finance told me that fixing my fillings was not their problem. They said I would have to pay $135 per tooth to fix their mistake.
Lauren West
I’ve been to this location twice and both times were a complete waste of time. They’ve done my X-rays, had me wait for a doctor only to say an hour or two later that they can’t get my fee schedule and I should leave. After the first time they automatically booked me another appointment (without my knowledge). When I decided to show up the exact same thing happened. Bad experiences overall. Oh and between the first and last appointment they told me a needed a root canal in two very different locations.
Griseldi Arredondo
This place has the worst customer service. Honestly they are not here to help you. All they care about is money. If i could give this place no stars i would. Not only did they overcharge for a service that was covered by my insurance, but when i told them about it they decided to refund half of what should be my total refund. This has been the worst dental group i have met.
Yianeth Saenz
Terrible service. I was miss diagnosed by their general dentist who said I was having pain in my lower jaw because of my wisdom teeth and told me I had to wait until the following week to get them pulled it. The pain was so severe I decided to go to a different dentist that told me it had nothing todo with my wisdom teeth. It was an infection and I needed an immediate root canal. They couldn't believe that my regular dentist did not see in my x rays that I had an infection that had spread down to my nerve. I also went there for the orthodontist and it's also pretty bad. They are very inflexible with appointments, they have a different orthodontist every month so their is no consistency in your treatment. They all give you different opinions or don't even say anything about the progress of your teeth. You could be on your 10th year of braces and they wouldn't even notice.
denise jordan
Came on a Wednesday afternoon with my son for his usual 6 months cleaning, arrived 15 minutes b4 his a appointment. Needless to say after 2 hours he still was not attended to. This place sucks my worst nightmare since coming here for over 15 years.
Jenny Z
My experience at this dental office was extremely disappointing and frustrating. The final bill was 3 times more expensive than the co-payment quote they provided before the procedure. They claimed that the insurance company gave them the wrong estimate. But when I called the insurance company I was informed that there was no record of the dental office contacting the insurance company until after the procedure. I can't help but feel the office is dishonest. I would be cautious of working with them.
Michael G
Very greedy, hungry, and thirsty vampires running this office. The dentist, "Doctor" and I use that term very loosely, when asked what precautions they use to remove toxic Mercury amalgam fillings such as a dental dam, low temp removal, air line, and he said "I know we should do that stuff, but we don't, it's even dangerous and toxic for me". I said wow these idiots really know they are poisononing people and themselves with amalgam fillings but still do it with a smile and for a ridiculous price. Of course they take a bunch of X rays to run the tab up for insurance costs. The office manager was a venomous miserable old devil. Employees could care less, she clearly sets the moral precedent at reptilian lows. These people are criminals who scam insurance and knowingly hurt people with outdated toxic treatments.
Kate Vavra-Musser
Waited over an hour past my appointment time to be seen. Worst cleaning I have ever had. Not thorough. Dentist tried to upsell me a procedure I didn't want. Not worth the money.
Lina Martinez
Very quick service. Great staff, with a sense of humor and still professional. Overall nothing to complain about and will definitely be back in 6 months. =)
Melvin Colvin
The staff was very helpful made me feel at home I would recommend a family member or friend any time Yours truly melvin Thanks
Cleotilde Loya
The service is very good, they do their work with a lot of love and dedication.
Queen Verleen B.
Good efficient service. 1st time visit as a new patient. I unexpectedly received same day service. Financial clerk did not offer a payment plan for recommendations suggested by the doctor, instead the financial clerk clumped the total cost together and presented to me my accelerated total. Thereafter, the attending dentist mentioned the fact that West Coast Dental actually has a payment plan for my recommended treatment. Minutes later, I was informed my insurance covers a significant percentage of my needed services. Therefore, after the misinterpretation of the financial expenses, I received the needed treatment and scheduled for my next appointment. Go figure.
John Valenzuela
Had a really good experience. Went to get my braces adjusted found out I had a couple of cavities and they were really good about seeing me to get those fillings done too. The dentist were really nice and comforting about the treatment and explained some details about my procedures. Since it was routine I really had no worries. All in all I had a very good experience and I'm glad I came to this office. 5 stars to dr chun for humming and keeping me entertained during my time in the chair. The treatment coordinators were very polite and explained I had certain copays which was understandable.
Luis Alvarado
I wish I could said something good about this place. I made an appointment for my four years old baby girl twenty days ago at 2:00 pm. But we showed up 30 minutes early to be on time. They make me wait 2 hours to tell me if I wanted to wait or come back next week because someone else was waiting before me and I had to wait one more hour for them to take care of my baby girl. For me is ridiculous make an appointment for long time and had to wait that long . I'm so sorry but I prefer give my business to someone that really appreciate the customers. .this is my opinion and my real bad experience because I love my kids .
carol calderon
Should of listen to the reviews posted. This staff i dont know how they got a job if they are so unorganized and unproffesional. Worst customer service.. All they want is to charge insurances money for things that are not necessary.. Listen to the people.. This location is the worst office open
Janet Sanchez
The worst mistake ever!! I sold my husband in coming to this place, he had a deep clean and a fill. Well now, the fill turned into an infection(caused his face to swell up) and his tooth will need to be removed(as it is the cheapest solution) bcuz this place doesn't want to take responsibility for the mistake they made. Instead they want us to pay $2,600.00 to fix the issue. The filling touched his nerve wich caused my husband to be in pain. I will never recommend this place, as they don't care for their patients. They love reviews , so here is one to entertain you.
Gail Butler
I had a excellent experience at West Coast Dental of Los Angeles. I got a appointment in less than 2hrs for a toothache that woke me at around 4:30am. The office was only ten minutes from my home. The staff was very courteous and professional. They knew I was in pain and I was called promptly. The hygienist Pam was excellent. Dr. Faith Chun my dentist, was also excellent. The x-ray technician was excellent. Obviously, I was impressed. I'm actually looking forward to seeing my dentist again. Oh, I had a cavity under a crown. The tooth had to be removed. She's a strong lady. My teeth are hard to get out. I had very little pain. Right now I have no pain. Thanks to all of you at West Coast Dental of Los Angeles, Vermont Blvd office.
Rachael Jeandreau
The oral surgeon and his assistant are absolutely amazing. So gentle - I didn't even have pain with shots. All 4 wisdom teeth out in 15 minutes! All the staff and assistants are great as well!! ??
carla johnson
I got my braces off today!!!! I’m going to miss everyone in orthodontics, amazing team.
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, West Coast Dental of Los Angeles
West Coast Dental of Los Angeles
Eric Smith
Dr. Lee Best Dentist Ever My All Time Favorite Everyone Their Has Excellent Customer Service, Friendly, Patient They Make You Feel As Comfortable As Possible & Depending On What You Need Done If Getting A Shot Is Needed You Will Feel No Pain During Your Procedure Highly Recommended... Major Cobb West Coast Dental ???
Adelaida Mezahgh
Omg !!! Should I try this place for first time in my life.....??? Or should I just keep reading all this negatives impacts comments.........undecided
JazLiz Herrera
I really like the staff there , evertime i go i get atended the next 4 minutes which is so quick bc you dont have to wait 30 minutes to an hour for them to assist you , i go to the ortho and the braces are great i have never brokem a bracket before (:
Raiderboy Perez
Dr. Lee is the best!! Great consumer service all around! Everyone is very professional!
Jewel Skaer
I have tried to use the services of this office several times over the year and other than having ex-rays have yet to receive any of the services I have made appointments for form tooth cleaning to consultations for other services. I had delays for being served for appoints and been left waiting in freezing waiting rooms for almost an hour on more that one occasion. They only seem to be interested in making conferences with you for financial staff and up selling you on services instead of providing services. They seem to be very poor listeners.
C
Everything about this place is excellent! The office and treatment rooms are at a good temperature. A TV is playing at just the right volume.. loud enough to hear but not enough to be intrusive. It is showing children's films, which I think is best choice. The staff is always very warm and friendly...courteous...willing to take time to answer questions. The Korean lady dentist assigned to me is top-notch! Very knowledgeable and helpful.. also willing to answer questions. Though quite petite, she is strong enough to pull out a tooth with no problem. I thank the Lord for sending me there. They also offer very reasonable payment plans. When the dreaded need for dental work arises, West Coast Dental makes it the most pleasant experience possible.
Silverado West (Silveradowest1)
My 1st time with this dental health care group was a blessing , everyone there was so nice & took care of my every need I'd recommend this dental office to everyone. ?????
RayRay Mendoza (RayRay)
I had a good experience but the ladies who helped me did not pay attention to what I was requesting they were paying more attention to what they were doing on their computers. It was a little frustrating repeating myself and them not understanding.
Gregory Perry
The staff was rude and unprofessional. The clinic only cares about getting money from patients insurance plans. I wouldn't recomend anyone to west coast dental. At least to this pacific location. They ate pathetic.
maria gandara
I was impressed by their professionalism and courteous manner. I'm always treated in a friendly atmosphere. I would definitely refer a friend. Thanks to all the staff. ?
Thelma Turcios
Worst Dental Office ever! They want to charge me an arm and a leg but when I asked them for itemized list they couldn't provide it. They told mw that they would mail it but never receive it. I didn't heard from them until six months later and still no itemized list. When I heard back I want to know the cost of something else but they told me that they were going to call me back. Now it's been two months and still no word.
Patricia Wynn
Best dental experience that I have ever had in my life! I love this pain free, super courteous and helpful dental office. The staff from the front to the back are the most helpful and loving people. :)
Ann Kim
I like this dentist office because they have been really efficient, good with communication, and everyone seems to have a sense of humor. I don't like going to the dentist but they make it actually not so bad. The staff and the doctors seem to have a good relationship too, which indicates to me that the doctors must be good people (not stuck up or rude/condescending or anything like that).
Angelica Aguilera
Horrible service. Financial consultants are very rude and belittling. Very insensitive. I felt they were trying to make me get things that I didn't need. The only reason I gave them a star is bc I had no choice. I went bk years later to get a copy of my X-rays and well it hasn't changed.
Janice Kuang
The environment was good but the service was horrible. I requested a copy of my teeth X ray. I have called 5 times already , but it is still not solved . They told me every time that they would send it, but I received nothing. Overall, bad costumer service!!!!!!!
Elizabeth Rosales
The orthodontist and receptionists are very welcoming and understanding. Despite prolonging my treatment by missing multiple appointments over long periods of time because of school, work, and travel the orthodontist provides me with the utmost respect, attention, and care. His assistants, however are a hit or miss! In the past I've been taken care of by assistants who are very careful, gentle and attentive and who walk me through the process and ask how I'm doing. However, these last two monthly visits have not been very delightful. Last month, the assistant did not appear to know much of what she was doing and in the process hurt my gums. I did not complain much because she was polite and I figured she was just new. Today's visit though was not much better. The first assistant that walked me in, appeared to be welcoming, however, once she started removing my bands she was careless and it was more painful than I'm used to (and after almost two and a half years with my braces I've been through many changes of bands).The orthodontist provided her with very clear instructions (to remove both my upper and lower bands and replace my lower bands, but not my upper ones so he could check my upper teeth) but for some reason she 1. Didn't hear them or 2. Wasn't paying attention, so she asked her colleague taking care of the patient next to me (who just happened to be the assistant that took care of me last month) she did not provide her much help though because she admitted she wasn't paying attention. After she was done with my lower bands, she was very eager to leave for her lunch break (it was only 1030 a.m. and they open their offices at 9 a.m.). That did not bother me though, what bothered me was that she was rushing through my process so she could leave and she didn't even bother to let me know another assistant would be taking over. Shortly after I was glad she left though because the second assistant that attended me was so much more gentle and acknowledging. Usually, I do not feel the need to complain because I understand working with customers can be exhausting, but after driving for 6 hours from Sacramento to make it to my appointment I'm exhausted too and I don't feel like I was given the same quality care I've received in the past.
Robert Baldwin
Excellent environment, well organized team work, Customer service is tremendous. The doctors here are amazing.I'm very thankful to have them..
Sachi M
Terrible service. I rarely rate businesses, but I felt the need to express my unsatisfaction with this Dentist. I called to make an appointment for a consultantation for my wisdom removal. I also called on 3 separate occasions how much would wisdom removal be without insurance and their responses were similar, so about $300-400 per tooth. My first time visiting this place was back in high school because I had medical and I needed my cavities to be filled and I was uncomfortable with the service the doctor had given me. I expressed my pain I had on my left side of my tooth and she went on and applied strong pressure and asked was the pain still there. I was so angry, but never said anything. This was about 7 years ago. Now again, giving this place a second try after so many years I thought it would be better. I was called in and took x-rays and was put into the room next door. The same doctor came in and said hi and i responded. she gave such unwelcoming eyes as she just stared with me with such disgust. Of course I didnt say anything because of my culture but I found that very rude. She did her job and I was later called into the financial consultant. I was now told my total amount with wisdom removal, deep gum cleaning, and cavities would be approximately 7 grand. of course I didnt have insurance so I wasnt too shocked so I asked how much would the wisdom removal be (because I had braces at the time and I wasnt going to do gum cleaning till i got them removed) and said it would be $4,200. I was so shocked because that wasnt what I got from the phone. I received poor service and was told told different price range for the removal. luckily my orthodontist reffered me a specialist who got all my wisdom removed for $1700 in downtown LA and had no pain when I left the office but I sure was drowsy. Alway do your research and if service is poor dont spend your money in these businesses.
Kayla
They are patient and friendly and very gentle. Love the level of care and service would recommend anyone
John Valenzuela
Very happy with the treatment done. I'm glad I stumbled upon this dental office.
ricardo villalta
I had to wait for a treatment too long because they didn't have enough tools and they told that me that i had to wait until they finish someone else at the end i spend my whole day waiting and i didn't receive any treatment
Ricardo Hermosillo
THE STAFF IS FULL OF LIARS!!! They were trying to sell me work I didn't even need!!
Ms.
First I had to wait 7months for my child to see the specialist. Then they tell you if you don't make the appointment it's $100$ late fee RIDICULOUS!! I show up to the appointment and she is not even in the computer (I take it if I wouldn't of showed up they would of charged me late fee). The receptionist apologize and cofirm the appt at 10am another day. I get to the reception the phuckin appt is at 12 noon.. yes I was hot???... changing Dentist as I sit in the reception.. They need to go back to Westcoast University/American Career College because they must of miss something in class.
Pete
i did not like how i was examined. I felt rushed the whole time and very insensitive treatment towards the possible cost of the procedure. I was examined by dentist and specialist. Both could not provide me any re assurance of what was needed. The person who handled the finance portion was too pressuring. When i decided to get fillers re done on 4 teeth, i came out with more pain than i had initially arrived with. After a week of procedure, I'm still feeling pain.
Contact
2604 S Vermont Ave Ste F
Los Angeles, California 90007
323-731-3333
Hours
Mon - 8:00am – 7:00pm
Tue - 8:00am – 7:00pm
Wed - 8:00am – 7:00pm
Thur - 8:00am – 7:00pm
Fri - 8:00am – 5:00pm
Sat - 8:00am – 4:00pm
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