Welcome to Serenity Dental Spa
At Serenity Dental Spa, we are dedicated to delivering exceptional dental care to families throughout the San Francisco area. Serving patients of all ages, we offer comprehensive solutions tailored to meet your unique oral health needs. We believe that truly listening to our patients is key to providing outstanding care. That’s why we take the time to understand your goals, lifestyle, and individual concerns. By aligning our expertise with your objectives, we help improve your overall health while transforming your smile into one that’s radiant and confident.
? Located at 345 California St, Suite #170, San Francisco, CA.
We’re excited to welcome new patients! Schedule your appointment today by calling 415-376-6196. Experience personalized, compassionate care that prioritizes your comfort and wellbeing.
Orianna Kane
yu zhang
I've been experiencing consistent issues with the young reception staff at this dental office regarding my Invisalign appointments. Unfortunately, they fail to notify me when my new Invisalign sets are ready to be picked up.Despite several instances where I had to wear my weekly disposable Invisalign set for over a month, the reception still persisted to give me appointment to pick up after 1 week or with limited time options. It would be beneficial for the office to look into improving their communication and customer service to better accommodate their patients' needs
Quinn Shaner
Very nice staff! Linda helped me figure out my insurance information, and the staff were very attentive
Alekhya Taveller
I had a disappointing experience at this dental hospital. They were more focused on upselling unnecessary procedures, than providing clear care. Pricing was not transparent, and every time I asked, I received vague answers. They kept scheduling multiple follow-up appointments, seemingly to rack up extra charges without addressing my actual needs. I won’t be returning and wouldn't recommend it if you value transparency.
Nicole Lantz
HIGHLY RECOMMEND!!!!!! I was a first time costumer- got a quick appt that worked with my schedule! Needed a lot of help and some reassurance! Teresa was my rock throughout the day and was extremely good at her job! She always took the time to show me/explain what was happening. She gives great compliments/makes the uncomfortable stuff feel very light- all the while getting everything done quickly, efficiently, and correctly! She immediately had my trust along with the entire staff! Dr. B stuck it out with me and did not stop until he achieved perfection! He stayed positive , kind, and professional- made sure I was comfortable, took time to talk and explain everything he was doing/planning! He was knowledgeable, patient, respectful, sincere and very efficient. Dr. Shahabi has put together an incredible staff and experience! Very price/ procedure transparent!! I could go on and on- EVERYONE here was so compassionate, helpful/supportive, and excellent at their jobs! Thank you so much!
Shruti Khanna
The staff is great and the appointment was smooth. The doctor spent time to explain and walk through the details and next steps. Wenda and Teresa both were great to talk to - very personable and helpful.
Bojang Bunderson
Dr Alyson Seah and Dental Assistant Teresa did an amazing job, they were very gentle and kind.
Vividha Goyal
Will be filing a complain to DCA against this business. I have been to this clinic 4 times, and have had a bad experience 4 out of 4 times. 1. Charged about $50 PPE fee - when inquired, they said this was for the Covid protection equipment - This is end of 2023, and no Covid PPE was used during my exam. When inquired I was told by the manager they might have 'forgotten' to remove this charge. 2. Was asked to pay for an x-ray that was done during the first appointment, and not covered by insurance as expected - totally fair, and the amount was paid, no questions asked. The office was short staffed, and the dentist attending to me kept going back and forth between different patients, leaving me waiting on the dentist chair for 35 mins with half of my mouth finished. However, after my appointment, Dr. Sheila Shahabi contacted me, very kindly explained the situation and promised me a better service next time. 3. I was told if I should considered getting invisalign. (I have done and already finished my invisalign treatment one year ago, had wired retainers attached to my teeth, and my teeth are in good orientation!) At this point I am not sure if any of the other problems and fixes I have been prescribed from here are genuine. At my third appointment, I was presented a bill, which included the xrays from my first appointment (please note that I already paid for it during my second appt), on my reminder, they could see that I did indeed pay for my xrays, but could not explain where my due amount . After 25 mins of reception staff, juggling various printouts and pondering over numbers, they reached out to the manager for help, who was 'in a meeting'. I was told I will be getting a call back from the office once they figure it out. No call came. I called back the office. The manager was 'still in a meeting', and the reception said, they were still 'working on it'. No follow up call . 4. At my fourth, quick (10 min follow up appt.), I had to wait 25 mins to be seen by a dentist. I inquired if my previous billing issue was resolved. Did not seem to recall any issues (this is a week from my last visit). They presented me the bill and told me the due amount was not from x-rays, but from my previous appointment. At this point I am not sure what I am being told is accurate, and feel the need to look at the numbers closely. The staff is unable to provide my with an itemized bill explaining my balance. The answers were vague, and I was told "if you do the math, you will get this number..". I am an engineer with a masters degree, I can do the math, if only they actually provide a proper record of my bills! On my insistence, reception staff told me that the manager is working on an itemized bill (not sure what needs to be 'worked' on to provide an itemized bill) Again, the manager was 'in a meeting'. I was asked I would be given a call back. No call yet. I believe this office is unethical, does not provide transparency on what is being charged, suggests problems which do not exist in order to charge you for services you don't need. I will be filing a complain to California Dental board, as well as department of Consumer Affairs.
Billy Chartain
Great clinic with very friendly staff and all the latest technology to really see and understand what
Ramon Lopez
Clean, modern facilities. Nice and helpful front office staff. Very friendly dental hygienist, Ivan, and dentist Alyson. Highly recommended!
Isabella Lopez
Dr. Seah and Ivan were great! The front desk is a great help with financing too. The staff is really nice. So far very happy with the services I’ve received.
Hi Pierce, Thank you for your confindace in us. Its truly a pleasure to know you:)
Serenity Dental Spa
Thank you Lois. We really appreciate your feedback and are provolaged to take care of you ?
Serenity Dental Spa
Rafael Grillo
Dr. Shahabi and Dr. Seah are very professional dentists, willing to explain what is going on. Especially appreciate Dr. Shahabi's expertise.
Thank you Rafael. We truly appreciate you. It is privilege to take care of you:)
Serenity Dental Spa
Jenny Moore
Super friendly staff, very clear appointment booking and payment itemization, definitely recocomend!
Hi Jenny, truly appreciate your feedback. We are privileged to take care of you:) Kindly, Dr Shahabi
Serenity Dental Spa
Tammy Zhou
Doctors are great but the office management is terrible. So many missed and delayed communications that wasted my time. They never call me back when they said they would. No notifications on new tray arriving. Edit: doctor Shahibi followed up on the review, learned about my experience and made process improvements within the teams. It’s always a good sign when business takes customer feedback seriously
Hi Tammy, I am happy that we were able to communicate and hope that we have resolved your concern. Really appreciate your time and feedback. I strive everyday to better myself and my team members. It is a privilege to take care of you. Hope to see you soon:)
Serenity Dental Spa
Johanna B
Good customer service, kind employees but very expensive and horrible cancellation policy that charge you 100 usd when not cancelling ones apt 48 hours prior
Emily Molina
This office will oversell you, overcharge you, and create problems that require you to come back for more work. I strongly advise you get second or third opinions before committing to serious dental work here. Also, check your EOB every time they bill you. They likely billed you more than necessary. This is unfortunate because Dr. Seah is wonderful, caring and intelligent. She deserves a better team around her.
Kat Gaines
Dr Seah always takes the time to explain options thoroughly and answer my questions, which I really appreciate.
Drew Rodrigues
Everyone was friendly! But I felt like they were trying to upsell me the entire time and didn’t have much experience. Their explanations about basic procedures seemed to be lacking, but much of the staff is quite young. One of the staff barely spoke English, which made it hard to work with her. I had a 1 hour appointment and they took about 2 hours (and I had to get back to work). I cancelled my next appointment on Friday for Monday and they’re trying to charge me a fee after they didn’t respect my time. I’d recommend a place with more experience that provides better patient care.
Tatiana Poliakova
Great place! Everyone's very energetic, fun, friendly and an excellent specialist good at what they do. They respect your time and it is easy to book an appointment. I highly recommend.
Ahmanda Lee
Ivan was great—he was efficient and very considerate of my time. Highly recommend.
Kaya Woods
Good experience, they were very well informed and kind. Took great care of my teeth.
Alycia Shilton-Lloyd
Amazing team - so happy with the final results and how they worked around my busy travel schedule!
D Klambauer
I’ve been going to this dentist a little over a year and having a great experience. Everyone is super attentive and thorough, and I’m really happy with the results. When I first started going here, it was my first time at a dentist in years, and the team was very understanding and non-judgemental, which was exactly the attitude I needed to turn things around. I’m so glad I’ve been coming here, and my teeth have never been healthier.
George Haikal
Linda and the rest of the team were amazing! Great people and would definitely recommend their services for anyone
Carolina La Rotta Dratva
I’d like to commend the team at Serenity Dental Spa for their fantastic customer service and patient care. I visited last year during the holidays with an emergency: a painfully cracked tooth that wasn’t salvageable and one for a root canal. I picked the first place available during the holidays. Dr. Vincent Leung, DDS, and his team were kind, courteous, professional, and funny. Dr. Leung did not rush me or my procedures for the root canal and extraction. He also made sure I took antibiotics prior to the procedure to protect me from further infection. He was great at performing the extraction and the root canal which are often complicated and delicate procedures. In addition, when I wanted a second opinion for my tooth extraction, Dr. Shahabbi was just the sweetest! She made sure to take time for me and thoroughly explained the X-rays and the following procedures. I was very pleased with her friendliness, demeanor, and commitment to ensuring I was happy with my results. Lastly, the reception team is fantastic. Maria greets you with a smile. Both Linda and Maria were kind, helpful, and called me to ensure I remembered my follow-up appointments, which I could also choose to get texted and emailed. The registration process is smooth, and they accept all insurance. Araceli in accounting was very helpful with my billing concerns. My favorite office member is Bentley, the office mascot and source of pure doggy love. Of course, if you don’t like dogs, don’t worry—he stays busy coordinating the staff in the back office unless you want to see him. ? Their overall service is fantastic, and their office location is super convenient for anyone working in Downtown SF. I highly recommend this team and their office! 5 huge stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Laura Carrillo
My experience at Serenity has been incredibly frustrating. The billing department lacks transparency and is very unprofessional when handling concerns. In one instance I had three separate bills sent to me for a treatment, each for a different amount. I was either being overcharged or charged multiple times for parts of the treatment. I had to call multiple times to get it cleared up. I started another treatment recently and was told my insurance would refund me directly for the portion they covered (which was a significant amount!). I called my insurance only to find out that they had sent Serenity the refund two months prior yet the office never contacted me to let me know they had received it. I called the billing department and was met with a very dismissive “oh right, we’ve been meaning to work on it”. I’ve made multiple in person visits for follow ups and when I try to ask about the refund I have to wait over 30 minutes to get told the same thing. According to California Business and Professions Code, Section 732, “a dentist must refund an overpayment to a patient within 30 days of the patient's request. Violation of this section shall constitute unprofessional conduct.” It’s been 4 months. The Dr Shahabi is great to work with but it doesn’t make up for my experience so far. Also, as other reviews say, they are quite aggressive with pushing treatments on you. I would not recommend this place!
Cameron Espinoza
Previous poor reviews say it all. Avoid and try somewhere else. They are disorganized (I had to call over 10 times just to get my dental records) and they overly aggressive with proposed treatments.
Crystal Landeros
This place is great good service especially the front desk lady very polite and respectful she helps out a lot recommend place to go
Jorge Portillo
Dr. Seah was great! She answered all my questions and was amazing throughout.
Hamed H
I have had an experience with Serenity Dental Spa, Dr Shahabi, the other dentists, dental hygenists and staff. Everyone has been nice, following up with my appointments, reminders, helping to plan treatments, explaining, and doing what works best. I highly recommend Serenity Dental Spa.
Nikki
From someone who dealing with anxiety around dental work, I’ve always feel comfortable and the staff is welcoming.
KHAYASHI33
DON'T visit here.. Now I know the reason why they are always available... With some reasons, I had to visit there instead of my primary dentist and they say it be charged 8,000 dollars to treat my teeth LOL. That's ridiculous. The review must be incorrect but please try if you don't mind your teeth, money and time.
tor impex
I want to say big thank you for linda! This morning my veneer cracked and I started panicking and crying so we went straight ahead to the Serinity dental spa and just in few hours I had a new gorgeous smile! Thank you so much Linda for bringing my smile and happiness again!!! Warm hugs!!!!!
Dylan Cressy
This place really puts the “spa” in dental spa - Amelia has the heart of an angel, and Dr. Sech is witty & charming. 10/10.
Gear Johnston-Freeman
very informative. chair is a massage chair, which is cool. expensive tho
Adrian A
Have been coming to Serenity for over a year now, and have had a number of fillings and a root canal fixed with them. All experiences have been fantastic, from dentists and staff, to the location and scheduling. Highly recommend for anyone looking for a new dentist.
Kristin McCann
Absolute Chaos at Serenity Dental Spa Dental Clinic If you value your sanity and hard-earned money, steer well clear of Serenity Dental Clinic. My experience there was a complete and utter nightmare from start to finish. As soon as you walk through the door, it's evident that organization and professionalism are foreign concepts at this office. The front desk staff seemed utterly clueless, shuffling papers aimlessly and unable to provide any coherent information. Trying to get a callback was like pulling teeth - no pun intended. The real horror show began when I was called back for my appointment. The technicians and dentists were running around like headless chickens, frantically moving from room to room with zero sense of order or plan. It was clear there was zero communication or coordination between them. To make matters even worse, in their frazzled rush, they performed not one but TWO major procedures on me in a single visit, along with redundant diagnostic coding that my insurance outright refused to cover. I was blindsided by an outrageous bill that they insisted I pay in full. For months now, I've been calling and calling, trying to get this billing fiasco resolved, only to be met with deafening silence or empty promises to "look into it." I honestly don't think anyone at this office has the faintest clue what's going on from one minute to the next. Do yourself an enormous favor and avoid the unmitigated disaster that is Serenity Dental Clinic at all costs. Unless you actually enjoy utter chaos, unprofessionalism, and being blatantly overcharged with zero accountability, find yourself a dentist with some semblance of competence and organization
Michael Bond
Dr. Seah and Dr. Leung are both incredibly skilled and knowledgeable. They took the time to explain each step of the process, ensuring I was comfortable and informed throughout my visit. Their professionalism and attention to detail are truly impressive. The entire staff at Serenity Dental Spa is friendly and attentive, making every effort to accommodate my needs and schedule. The office is immaculate, and the state-of-the-art equipment further assured me that I was in good hands.
Alvin Liang
Serenity dental spa is a very convenient location if you work around downtown , all staff are welcoming and friendly office is so update and clean , I will recommend to all of you!
Alex Pransky
Ivan was very thorough and gave a lot of information to how i can improve my dental health
Alex and Mecona
Amazing as usual! The pride, care and attention the doctors and staff provide is unbeatable!
Frederick Rohn
Doctors were very patient with all of my questions, referred me to another oral surgeon
Ademola Thompson
Excellent and professional service. Helped me through my dental issues and Invisalign journey.
Nancy Wang
Dr.Seah is the sweetest and such a caring and calming presence. Really made my super nervous cavities experience much better!!
Ella Robertson
Was double charged for fillings, have had to call back multiple times in order to get the status of this refund.
Benjamin Leers
Comprehensive care from thorough and thoughtful professionals. Always a comfortable experience and I leave feeling like I got the fullest care possible. Thanks to my hygienist Ivan and to Dr. Seah!
SHIVISH MAKKAR
Great experience! Everyone was very knowledgeable, thorough, and nice. I would certainly recommend this place
Lo Jackson
I am one of the rare people who loves going to the dentist, and Serenity Dental Spa makes my visits even more enjoyable. The entire staff is so friendly, and I highly recommend their professional services.
Enoch
Incredible spot, super helpful, purely progression. Enjoyed the staff. Definitely the best office I’ve been too in CA.
Ashe Magalhaes
This dentist told me I have 4 cavities for $1000 over 2 sessions with numbing injection Went to another dentist who filled 2 tiny holes without any numbing in 20 min for $150
Thank you Mei Lun. we truly appreciate you and are blessed to know you?? have a wonderful weekend:)?
Serenity Dental Spa
Thank you Kennedy. You are wonderful and we truly appreciate you:) Wishing you an amazing weekend ?
Serenity Dental Spa
Thank you Adrian. We really appreciate you and are blessed to take care of you:) Have a wonderful weekend ?Dr Leung and Team
Serenity Dental Spa
Thank you for the 5 stars ⭐️ Francesco:) We appreciate you and will always do our utmost to give you a 5⭐️ experience ?
Serenity Dental Spa
Waylon, you are amazing. We appreciate you and will always do our best to give you a 5⭐️experience ?
Serenity Dental Spa
Thank you Malika, we try appreciate you ? You are wonderful and it’s a privilege to take care of you??
Serenity Dental Spa
Val Kepler
I absolutely love it here! Staff is amazingly welcoming and helpful. Great technology. I can highly recommend this office
Thank you Val ? We truly appreciate you and will do our utmost to make sure it’s always a 5⭐️experience ?
Serenity Dental Spa
Thank you Tiglat:) It is a privilege to take care of you:) Dr Leung and Team:)
Serenity Dental Spa
Jillian Larson
I’m very thankful for the flexibility in working with my work schedule to get me seen when needed. I really appreciate the attentiveness and care given by all staff members.
Steven Hamilton
Alyson Seah (Dentist) and Ivan (Dental Hygienist) have been the consummate professionals each time they have attended to me. They explain the steps of the dental care they are providing and create a relaxing environment. Top notch dental care thus far.
Thank you Steven?? We truly care about you and will always do our utmost to take care of you. It is a privilege ? Dr Seah and Ivan
Serenity Dental Spa
Rabiah Harrison
Entire staff is friendly and office is easy to get to. The hygienists answer all your questions and handle you with care.
De'Janique Harper
The doctor was so good and gentle with my root canal and all of the staff were super friendly!! I will highly recommend being treated at Serenity Dental Spa!!
Daniel Giaime
The kindest most capable dentist I’ve ever been to - and I’ve had like 10 dentists. Go here, you won’t regret it.
Sam Spelsberg
Had my first appointment here today after moving to the city and had a great experience. Everyone is super professional and experienced, and it went smoothly. The owner is incredibly kind and i will be going here as long as i live here
Michelle Currey
I had an emergency tooth infection while on a cruise ship, and the entire office was so accommodating, kind, and eager to help. I wish I lived locally so I could use this dentist office.
Jess
I felt inclined to write a review after having an amazing visit with a different dental office today. Dr. Shahabi was the first dentist I saw when I moved to SF a few years ago and I stayed with her office for a year and a half. I raved about her in the beginning as she seemed great and I loved the office space; but after a handful of visits I quickly grew suspicious of her and her colleagues. Every visit they seemed to find cavities despite me having only had 2 prior in over 30 years of life. I have lived in 5 cities including LA and NYC and therefore seen many dentists, yet somehow only Shahabi's office was finding all these cavities. Since switching to a new dentist (Dr. Keyser, who is just a few blocks away if anyone else is looking) a year and a half ago, I have yet to have another "cavity"...SHOCKER.
Noor El-Baradie
TLDR: They lied about me having cavities! I went to this provider and say Dr. Alyson Seah for an oral exam and she told me I had 8 cavities quoting me over 2K worth of restorations. It had been a while since I had seen the dentist but I am quite diligent about my teeth, so I was very confused. They kept saying that it wasn’t my fault and it was genetic but that I needed to treat them quickly or they would get worse. I went to get a second opinion and I went to another dentist and found out I only have 1 single minor cavity and they showed me pictures of my teeth. I was shocked. Honestly this is just SO frustrating and shocking because if I didn’t have a good plan that allowed me multiple oral examinations I probably would have just let them do the work on my teeth. I have no idea if they would have drilled into perfectly good teeth or pretended to and charged me. Just super fraudulent and concerning behavior. I can’t believe a health care provider would do this just to make more money. Posting here because I wouldn’t want this to happen to anyone else. Just avoid this place. It’s so nice and fancy and the people are nice just to scam you.
Ido Savir
It was the best dental experience I've ever had. It felt more like a treat and a spa then a medical procedure. Everyone were so nice and professional, took all the time in the world to make sure everything was perfect. No words. The cost was nothing especially compared to the amount of time and care they put in. Incredible.
Nube
Everyone was welcoming and pleasant at the outset. I appreciate being offered and brought water. I loved the massaging chair and the positive, professional and easy confidence everyone showed. The staff made it easy for me to attend to the financial obligations-and i got the work done the same day! Bonus! i got to meet Dr. Shahabi. I think this may be the best dentist’s visit I’ve ever had, thank you. (Not sure if I’m permitted to name the staff that worked with me, so just know i appreciate you tremendously, you’re awesome!) Can’t wait to tell my family.
Steven Godfrey
The degree to which this place dismissed what iactually wanted was impossibly infuriating. I couldn’t have asked for a worse experience than being abused financially for what i didn’t at all want than i was at this place. I was told i’d get a second opinion there, that was an absolute lie. F—- all the way, this place.
Karma Stardust
Cannot recommend this place enough! Fabulous office. Every single person I encountered was kind and compassionate. They handled my emergency dental appliance repair so quickly and the repair looks better than the original that I had done at another office. I'm sold and have become a new patient. Already scheduled my cleaning first of the year and am transferring all my upcoming dental work to this office! The space is beautiful and extremely clean. You can tell how much each person employed here cares! 10/10!
Joel Brown
I had an emergency and Dr. Seah was able to see me immediately. The staff as well as Dr. Seah are very nice and professional. Dr. Seah explained the whole process of the procedure that was going to be done. My experience was stress-free and most importantly pain-free. I like forward to having my future dental work done with Dr. Seah.
Carl Fuda
They hastily told me I needed multiple crowns, which were not cheap. In the past month, I have had two of the crowns pop off while eating. The crowns were not more than 2 years old. Would not recommend.
Utkarsha Ranade
They charged a $30 fee when I had gone for a fully covered preventative visit. Upon asking for clarification, I was told that this was a “PPE fee for Covid”, which is absurd, since the doctors/hygienists were not wearing anything extra. I was also not seen by the doctor that I booked for.
Molly Bridges
It was the absolute WORST experience I've ever had at a medical professional's office in my entire life.
Hi Molly, sorry you feel this way. You may contact your dental insurance regarding your benefits.
Serenity Dental Spa
Storytime Ellie
I LOVEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE ALL OF THE STAFF????????????
Daniel Barrios
Highly recommend Dr. Seah. Very professional, attentive and makes sure to explain the best treatment possible for your dental needs.
Rheuben Johnson
MARY & MARIA OF THE SERENITY DENTAL SPA INC. PROJECT FRIENDLY FAMILY LIKE SERVICE AT THE FRONT DESK. HIGHLY RECOMENDED
Priya Bhat
Great service and was stepped through everything regarding personal treatment plans!
Francis K
High quality dental care with technically skilled dentists that are able to explain what’s going on (when it gets complicated/ $$$) and what your options are for treatment. Timely appointments have been available to me as well as information on no cost (i.e.interest free) options. I recommend this practice to other senior without hesitation.
Ronnie Marvin
DONT COME HERE!!! HORRIBLE DENTIST! I scheduled an appointment through ZocDoc with Dr. Shahahaby. My appointment got canceled twice with no explanation ?? After my third try I ended up going in only to get treated like a number instead of a patient. This doctor obviously seems money hungry and just wants to take advantage of everyone. I recommend to do research before choosing this place. Good luck to everyone who goes to this insane business.
Jaya Gupta
The Asian doctor here is horrible. Poor communicator. Is not patient friendly. His assistant is bad too. He specifically is the type of dentist that tries to force a ton of services upon you. Not considerate of patient time. Horrible experience. Recommend going to Zen Dental instead!
chantel Bermudez
Everyone was great, so fast and efficient very nice women in office and great doctor. Happy to be coming back!
Edison Ding
Friendly and good care during your visit, but left feeling frustrated and upset because they are not accurate or transparent about how much patients have to pay. I went in to this clinic for my first time for routine dental care at the end of 2022. I had a normal cleaning and the dentist identified a few small cavities I needed to get filled. They also said I really needed a deep cleaning based on how deep my gum pockets were. The front desk confirmed the total cost of deep cleaning and cavity filling based on my dental insurance. Based on this information, I scheduled a follow up appointment for the deep cleaning and cavities. The appointment went well, but what upset me was afterwards the front desk told me that because I did deep cleaning, any future routine cleanings were going to be more expensive for me out of pocket because I had to get a particular follow up care for deep cleaning. I would not have done the deep cleaning had I known any future routine cleanings would be more expensive. The second upsetting thing is that I received a bill from the office for my cavity filling 2 months after my appointment. I had confirmed the total cost with the office and thought I had paid for everything at the office. However, I was informed that their staff referenced the wrong dental insurance plan and that they underbilled me for the procedure. This was very frustrating as I was sent the bill by mail with none of this context and I had to call them to find out what was going on. Safe to say, I will not be coming back. Even though I was very careful about confirming the costs of any procedures I was having done, they were not transparent at all and expect me to pay extra for the mistakes their staff made.
JP Picart
I was blown away by the service I received at Serenity Dental Spa. From beginning to end, each step was a 5 star delivery. The check in process is easy and modernized with up to date technology. The moment you walk in the door you are greeted with a warm and welcoming front staff. The assistants are personable and make you feel at home. During the appointment, Dr. Shahabi was attentive and detailed. Her care for her patients go above and beyond any clinical standards. She is descriptive with her diagnoses and explains it on a level that the patient can understand. I highly recommend Serenity Dental Spa. Dr. Shahabi and her staff are professional, caring and detailed. Don’t waste anytime and book your appointment now!
Julia Lin
3 weeks into my invisalign experience and the staff continues to be so sweet and kind! Had to add in attachments and Dr. Shahabi was very helpful and explaining the procedure/what to expect in the coming weeks.
Brendan McGeown
Lots of appointment availability, very friendly staff, hygienists and doctors! I like the treatment plans because they are created digitally with all quotes and can be accessed right on your phone.
Andy
Never have I ever loved a dentist before I met Dr.Shahabi.She guided me thoughtfully through a medical procedure and delivered great results.than later when I was experiencing extreme pain she got to the root cause immediately and fixed it while showing personal care. So grateful for finding her and the magical Serenity Dental Spa team
Alexandre Turqueto
All professionals are very kind and very good on what they’re doing. Strongly recommend!
Thank you Nick, It was very nice meeting you! :)
Serenity Dental Spa
Gissell Valdez
I found this office through Zoc Doc 2 months after moving from New York City. Before I left NYC I removed my metal braces and wanted to continue to care for my teeth in San Francisco. This office is conveniently located, making an appointment was very easy . The front desk staff is amazing and has made the onboarding experience and scheduling very seamless ( shout out to Heather and Maria). I’ve visited the office initially for a cleaning, Amilia was amazing and very patient, it was my first cleaning post metal braces and I was very happy that they broke the session into different quadrants making the experience less overwhelming . Also after my initial visit, the team recommended I continue my smile treatment using Invisalign , Terresa answered all of my questions specially on the process post metal braces . The office manager (Araceli) and coordinator (Linda)also were there to assist my many billing questions , ensuring I understood pricing, payment options and other insurance concerns . Overall this has been a great experience, going to the dentist doesn’t always have to be scary.
Thank you Gissell! We always look forward to seeing you :)
Serenity Dental Spa
Nikitha S
Love the staff and the service. Been seeing Theresa for a year now and I love coming back ! The dentist is usually not the most comfy place but they get it right :)
Thank you Nikitha! We hope to see you soon :)
Serenity Dental Spa
Clint Barnes
These folks call themselves a spa and charge premium prices for services while delivering a substandard product. Through COVID, charged full price for invisilign treatments while making minimum, if any, effort to deliver trays. Make assumptions that clients want most expensive procedures when more economic ones will be equally as effective. Under-anesthetized my partner TWICE, leaving her in severe pain for two procedures. My partner just received a brand new billing (on 2/10/23) for procedures dating back to 2021. We have never received a previous billing or late notice for these procedures. WTH‽ We understand that companies need to make a profit, but from all indicators on our side, this dentistry is a poorly run, chaotic, dangerous mess with greatest attention paid to maximizing bottom line and little regard for patient care.
Anna Romina
My experience was great and I really appreciate all the help Araceli did to ensure I was able to make it to my appointment and make sure all the areas I needed help with were being cared for appropriately. GO SEE ARACELI!!! She is the best
Aeriel Storey
This dentist charges over $1,649 for two teeth cleanings and 3 fillings. Still receiving bills & threatening calls over two years later for additional payments after I had finalized my payments over a year ago. UPDATE: I finally received invoices from the company and found that they double charged me for a visit that never occurred. I contacted them about it and, again, have not heard a response and doubt I ever will. I went to this office because of the reviews but my entire experience was a mess: from the actual treatments that were performed to the administrative filing. Not only did the dentist cause damage to my mouth and old teeth fillings, but the office also threatened to send me to collections out of the blue after I hadn't heard back from them after reaching out over a span of 3 months. During my first visit, I spent 4 hours (maybe more) for a cleaning and getting fillings in my teeth. Easily one hour was spent waiting in the chair for the dentist after my cleaning was done. After getting fillings, my mouth was extremely numb and bloody. The dental assistant sent me home with cotton balls in my mouth and told me to be careful because my mouth would be tender. When I got home, I noticed they had drilled through my gums & the back of my jaw by my wisdom teeth. I wish now that I had taken pictures of this, but I was working so much so figured it'd be fine when it healed... I was already scheduled the next week for a second visit because I was told I needed to go back for a second cleaning and this also took about 3 hours. It was also at this appointment that I found out that the dentist who worked on me caused an old filler in my tooth to fall out. I finished my payments with the office and even clarified with the front desk that my account was OK (because I did not want to deal with them again). Months later, I received 3 invoices. When I contacted the office about this, I was informed that it was an issue caused on their end when they input the insurance info and there was no action needed from me. A year later, I contacted them between November of 2022 through January 2023 to receive invoices since my insurance had changed and I had moved, so I wanted information on the work I had done and received no contact from them whatsoever. Whatever - I wasn't surprised. Today, I found out through an automated text that they are sending my account to collections for unpaid invoices which I thought were resolved over a year ago. When contacting them, they were extremely aggressive, rude, and interrupted me the whole time. They also didn't have record of any details or information about my account. Only saying that I owed $100. They still haven’t provided me invoices of all of the payments I had made and my procedures - which were very expensive. The lady I spoke to said she would have known if there were any issues on my account which is why she is sending me to collections. It’s great to know that the company is extremely scammy and treat their clients as lab rats because nobody can do their job properly and have them deal with the mistakes the company made. Good job to all involved.
Jackie Martinez
Chipped my tooth eating salad, but they saw me the same day and got it fixed so quickly! I can't even see the line where they did it.
A Drummond
Had a wonderful experience, the team was professional and friendly, definitely recommending.
Thank you Kanika! We hope to see you soon :)
Serenity Dental Spa
Kira Finigan
My appointments here have always gone really well! The staff is friendly and transparent about insurance coverage and pricing, I hardly had to wait, and I already booked my next appointment.
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