Pearl Dentistry Houston Heights

My overall experience was very positive for my first visit. The staff was incredibly nice and welcoming, and the customer service was excellent. I came in for a general cleaning but ended up needing a few fillings, which were quick and painless. That said, the cleaning portion felt a bit rushed, as the entire appointment, including fillings, was done in 44 minutes. My teeth didn’t feel as clean as they usually do after similar appointments. Despite this, I would consider returning for the great service and friendly staff.

Great Dentist and staff. Deli and Jenni in the front desk are very kind and helpful.

It was superb.

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Jenny was amazing ! She worked with me to make sure I was comfortable and satisfied with my visit .

I went to this dental office to get a cleaning but decided to get my dental work done because the Dr Shay was amazing at explaining my treatment and the Manager Jenny offer payment plans and made everything more affordable I have found my dental home definitely amazing time here the lady’s in the back are always so welcoming and I have the pleasing time everytime

Excellent service, efficient and uses the latest technologies. The office manager also has great welcoming energy

I had a wonderful experience at Pearl Dentistry. The receptionist, doctors and nurses were great at their job. They make you feel at home. Highly recommend to everyone! They Blessed my day.

I had an exceptional experience at this dental office! From the moment I walked in, the staff made me feel welcome and comfortable. Dr. Shay is incredibly knowledgeable, gentle, and takes the time to explain everything clearly, which really helped ease my nerves. I also want to mention Jenny, the office manager, who was super helpful in coordinating my appointments and answering all my questions with a smile. The whole team is professional, caring, and attentive to every detail. Highly recommend this practice for anyone looking for top-notch dental care!

Everyone in the office was very nice Dentist did a great job on my deep cleaning Didn't hurt at all

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I love coming to this dentist they’re so friendly and nice. My kids love coming here they’re so nice and welcoming.

Just completed my first visit with Dr.H.Shay, what a wonderful visit, she explained throughly what was going to happen on this initial visit, which I found comforting. I have found my new dentist, Dr Shay you’ve got a patient for life… job well done. Oh, I might add the entire staff I encountered was top rated. Herb Kelly

Very informative on my issue and very nice

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This was my first time coming to this office and they made it feel like I had been coming forever! Everyone was super helpful and friendly! I felt very welcomed. I’m certain that this is my new Home!

Dr. Shay is amazing. I had no questions left to be answered and she left me with no doubts, she took her time and I didn’t feel rushed. The staff is professional and it must work its way from Dr. Shay.

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Very friendly & professional staff. Thank you

I absolutely loved my visit with Dr. Heidi Shay and her team. They were all great, super friendly, very helpful and attentive to all of my needs and cares. I’m excited to choose her as my dentist. I also feel like the teeth cleaning was very thorough. The best I’ve had ever so shout out to the dental hygienist.

I'm a Big Baby. They treated me very well. Better than I deserved.

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Love this place. Great service. Friendly staff. Danielle at front desk is a pleasure to talk with. Would definitely recommend them to anyone looking for a great dentist office.

Loved everyone there... so helpful and kind ... especially Dr Shay... explained everything so I could understand and was very understanding about my anxiety regarding dental procedures and took necessary steps to ease my fears. Highly recommend

Dr. Heidi is very courteous and kind. The atmosphere of her office is very warm and caring. I would recommend her to anyone.

Dr. Shay, Erica, and the rest of the team at Pearl Dentistry gave me top quality care during my first appointment. They were friendly, caring, fun, efficient, and professional. They addressed all of my issues, clearly explained the dentistry and the billing, and left me smiling my best smile by the end. I recommend them to the fullest.

Loved my first experience with Pearl Dentistry. Everyone made me feel super comfortable and cared for. They were very informative and helped me understand the breakdown of procedures and the bill.

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Dr. Shay is incredible and honest! Thank you Dr. Shay

Quick Efficient and Excellent!

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wonderful amazing people, great environment highly recommended!

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Excellent, very professional, very attentive to the patient, thank you ??

Dr. Shay and Ana her assistant were 10/10. I was treated with care from the beginning at the front desk actually. Friendly and caring staff, they were happy to help with every detail. Dr. Shay and Ana were patient and helped with something that was bothering me all the way until it wasn’t. Thanks Pearl Dentist, I absolutely recommend it.

Amazing staff!!! Patient and friendly!!! Really walked me through every step of the process and actually listened to my concerns. Did not put too much on me at once and definitely pushy. I’m glad I found my dentist!!

Dr. Shay and staff are very helpful and friendly. They take time to answer any questions.

Dentist and staff were very helpful and friendly. I am stressed when I need work done but they were very thorough, gentle and made me feel very comfortable. Would definitely recommend.

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Pearl Dentistry has always been great since the first time I walked. Would recommend to family and friends

Dr. Shay was very kind and welcoming, and I really enjoyed my visit! I had been working with a previous dentist who changed locations, and she very quickly understood my needs and seamlessly took over my care. She made my dental visit very comfortable and worked efficiently.

Excellent for entire Staff!!!

Just had my first visit with Dr. Ashouri and his staff. I thought that he did an ok job but his dental assistant got me all wet with the sprayer during the cleaning. She also wasn’t very gentle when she flossed my teeth. I wasn’t very impressed with the dental assistants but the dentist himself seemed ok.

I am very happy with Pearl Dentistry. I don't like going to the dentist but I had a very comfortable visit getting my teeth cleaned. It was a very good experienced and everybody in the office is very personal and friendly. I highly recommend Pearl Dentistry.

Hands down the best dentist I’ve ever been to! Reasonable prices, nice staff, didn’t judge my situation. EXCELLENT service. 10 outta 10 highly recommend!

Recently had a cavity fill at Pearl Dentistry. This was my very first visit with Pearl Dentistry. Thoroughly enjoyed Dr. Ashouri and his team, they are extremely kind, professional and knowledgeable about dentistry. This has been the most comfortable I’ve felt at a dentist in Houston (after living here for 2+ years). Pearl Dentistry / Dr. Ashouri has become my primary dental care.

Very thankful to have landed at this location as a new patient with a dental emergency. I was able to be accomodated right away with courtesy and professionalism for a chipped front tooth, and Erika knocked it out of the park exceeding my expectations with a perfect job!! Thank you so much from a very happy and satisfied new patient, great job and keep up the great work!!!!

Very professional, knowledgeable, and caring! They were very transparent about everything and apparent to detail. Went in for a new patient exam and cleaning. They identified areas where cavities could develop and addressed the issues day off as well as fixed a preexisting bonding issue I had on my permanent retainer all while being very considerate about the costs. I will be returning!

I’ve been going to this location for years now and I’ve spent thousands of dollars and I wouldn’t take a cent back. The ENTIRE staff from front desk to assistants to the dentist is incredible! They all make me feel welcomed, comfortable, and taken care of each and every time I’ve had an appointment. Dr. Ashouri is very down to earth yet extremely professional at the same time. If you hate the dentist then I highly suggest you come here because it’ll change your perspective. Major shout out to Jaime & Jessica at the front desk for always being helpful and kind to me. I would legit give more stars if I could.

Amazing service and Dr Ashouri. Area for his patients

The people at Pearl Dentistry are the best that I found in Houston. I have gone to 5 other dentists in Houston over the years. Dr. Ashouri has been the kindest, most proficient, and best dentist I have encountered in Houston. He and his assistants and hygeinists have performed cleanings, a tooth extraction, and are in the process of fixing my smile. As they take BCBSTX, theyre doing it for a very reasonable price. The people at Pearl Dentistry are courteous, polite, kind, and accomodating. They run an efficient ship. Pearl Dentistry is my go-to for dental work from now on.

An AMAZING dentist office!! The staff was super helpul and kind from the moment I scheduled my appointment until my treatment was done. Everyone was very thorough which is always the one thing I look for in dentist offices. They answered all my questions and made me feel very comfortable!!

They finally finished after a year with my teeth! And they look great! Had some struggle in the beginning, but the outcome is spectacular! My teeth fit perfectly! I give this establishment 4 stars because they could have done better when it came to the time they spent doing the job.but over all great work! Thank you Pearl Dental for helping me get my smile back!

Good service!

THIS PLACE IS AWFUL. This is the worst dentist I have ever been to. All he wants is your money. I have had 0 cavities my entire life and have been told time and time again I have great teeth. I went here 2 times and was told I had 3 cavities and multiple other teeth on watch. After my second appointment, I went to get a second opinion and was told I had stains on my teeth, very obviously NOT cavities. The rest of the practice is terrible too. My cleaning took all of 3 minutes — pretty sure I do a better job at home. They relentlessly tried to get me to buy things I don’t need (sealant on my teeth, Invisalign, a waterpik…). To top it off, customer service is horrific. I waited over 30 minutes for both appointments with no explanation or apologies. They pay more attention to a dog they have stored away under a counter than they do to you when you’re checking in or out. If I could give this place -5 stars I would. Do not recommend.

The entire staff is friendly and welcoming. The office is really nice and has a “home feel” to it.

Wonderful visit! I just moved here and was looking for my dentist and I have found them. I am experiencing some pretty bad gum disease and some other issues. They did a really good job at explaining my treatment plan and made sure I understood everything before they did anything. They numbed me for my cleaning because they knew it would hurt due to my swollen gums. When they numbed me the dentist was as gentle as possible and the assistant let me squeeze her hand. After a deep clean it already looks so much better! I felt cared for and valued. 100% recommend Pearl Dentistry!

Very great place, i have not been to the dentist since high school due to childhood trauma but this location is very well maintained & the clinic staff were all friendly. Dr. Sodi kept checking up on me during my procedure and made sure i was comfortable. All my questions were answered and did not feel rushed. This visit has been the reason i no longer hate nor am afraid of dentist. Great experience, highly recommended

Very professional empathetic care.

Pearl Dentistry is amazing! My wait time didn’t take long. Jessica at the front desk was the sweetest & so was the staff. Highly recommend. Answered any questions I had. 10/10

Staff were wonderful. Very welcoming and calming people. They explained things in detail and provided me with all my options while staying as positive as possible about my situation. Dr. Sodi was caring and understanding of my concerns and fixed me up with crown effortlessly. Highly recommended!

From the minute I walked inside, I knew that I would love this place. The clerks in the front office were professionally warm and friendly, the back office assistants were super friendly and always checked on me between work, and I just loved the dentist who had very good bed-side manners. He was also an expert sharing my dental plan and advice in a very caring way. This is my dentist now!

My first time there, I was very nervous because for me cosmetic reasons are extremely important, they helped me by guiding me into getting the adequate treatment for my needs. Professional helpful compassionate. I’ve been to my first evaluation so I’ll keep posting. Thanks !!!

My first appointment was on Monday, May 1st. I was told at that time that the office staff would check with my insurance company to see what they would cover and what expenses I would incur. It is now Friday May 5th and I haven’t received any information from them. Very disappointing.

Dr. Sodi has been professional, patient, demonatrates great knowledge and really cares about how i feel after my crown and Porcelain installations. He continued to work on them until my desired results became obviously evident. Ruben, the Director of the practice was also kind and considerate by having their practice absorbe 100% of the cost associated with the fixing of my not-so-great teeth previously installed by their former resident doctor, Dr. Ibrahim. Truly, Dr. Sodi has saved the day with his wealth of knowledge in this, and I'm grateful for, thankful for and happy with my current outcomes.

Dr. Sodi, his assistant, and the front desk staff were excellent and patient. Dr. Sodi treated my son's teeth with professionalism and provided informative care. The state-of-the-art facility and first-rate professionalism made me feel like family. I look forward to my future appointments !

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When I had my initial visit at Pearl Dentistry I was very impressed as soon as soon as I walked in. The front desk receptionist Jamey was very welcoming, very helpful and friendly. The staff overall was wonderful. Dr. Ibrahim was very informative and gentle when he performed my dental services. I highly recommend Pearl Dentistry.

My new favorite dentist office! I was able to book very easy with the help of Chantel and the hygienist Anabel made me feel so comfortable and informed about my teeth. Jamey at the front desk was also very helpful in giving me information about teeth whitening. Already have my next appointment scheduled!

Awesome experience!! Annabel is a very good and friendly hygienist. Decorating and comfort of the dentist chair is fantastic! I would love to get my house decorated like the lobby very cool!! Dentist was very knowledgeable and showed me the two cavities I have on the X-ray so I know exactly what needs to be done. Also, you will never miss an appointment they have very thorough reminder system. This is a follow-up to my first review above. Had three cavities filled today. I was first greeted by two friendly desk ladies Jessica and Jamey. Next I went back and had my cavities filled by Dr. Ibrahim. He was great and explained everything he was doing and took a lot of time to make sure I was comfortable and satisfied. He was assisted by Jessica Acosta and she was super nice and was very professional. I was even greated again by Annabel while I was waiting for my gums to numb before my procedure. Overall a 5 star two appointment experience. Keep up the great work Team Pearl!!!

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Furst time there. Was above and beyond excellent. Professional helpful compassionate. Also helpful shouting payment arrangements if Insurance coverage was not enough. So glad I fund them. Dr. Ibrahim and staff wonderful.

Had the Best experience here. The staff was amazing and I had the best and literally the nicest dentist. I highly recommend it for everyone and your family.

The Pearl staff is so knowledgeable and friendly. They accommodate your needs in a quick, efficient and timely manner. I recommend them to everyone.

Came in for a broken tooth .Office environment was clean.person that answers the phones is rude and unprofessional. Wide awake for extraction do not recommend extremely painful.Given over the counter Motrin as pain relief after extraction and stitches in gums. Called next day to complain about severe pain. Told to call back in 5 days if I am still in pain. No thanks jigsaw will definitely not be returning to a hackjob that doesn't listen to patients needs because not every person is the same regarding pain tolerance. Was gonna bring my kids here but will definitely pass on that idea. Do not recommend told me to take over the counter drugs for pain definitely a hackjob. Or maybe it was because Im black who knows but I do not recommend services here.

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I have to say this office staff as a whole is awesome. I’m glad I picked the right dentist for my child. We travel 2 hrs to get here and we feel right at home. Thank You!

Excellent experience. Dr Ibrahim and his staff are so kind and professional and make sure to answer all my questions. Beautiful office and decent prices as well. No complaints:)

I am thinking about going there but they have no email and their new patient online forms don't download. Please address this so we can have the forms filled before hand

Very helpful, patient staff-took really good care of my elderly parents

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Can't withdraw my review but I have changed it to reflect new ownership. Not the same dentist as before.

First visit to Pearl 6-13-22 was wonderful. Friendly, clean and Very professional. Love that it's close to my house and plenty of parking.

Outstanding knowledge, discipline, courtesy and service with a smile. No waste of time, prompt actions and decisions, shows their proficiency and experience. Cannot get any better!!!

Good experience with the clinic

DO NOT GIVE THEM YOUR BUSINESS! If I could give a 0 stars I would. I came here for a cleaning, but of course I had to get X-rays first. After X-rays, I was told I couldn’t get a cleaning because I needed crowns, a root canal, and treatment for gum disease. I’ve never had an issue with my teeth, and couldn’t understand how all of these things could be a problem, yet I had no symptoms indicating an issue. The fact that they were eager to do all of the listed work immediately that day should have been my first clue they were out to make a quick buck. After they used multiple scare tactics to get me to agree to their services, I politely declined and let them know I would be getting a second opinion. I sent them an email requesting that my X-rays be sent to my new dental office, and it took them almost a month to get me my X-rays. When I went to the new dental office for a second opinion, the dentist (who has been in the business for decades) saw absolutely no issues other than a need for a cleaning. I can’t believe a company would be so greedy that they are willing to lose clients by trying to take advantage. Even worse is the fact that many innocent people probably believed this dentist and have been scammed. This is a poor excuse for a business and I’m filing a report with the BBB.

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I love ? my new Dentist office, “Pearl Dentistry”, I-10 and Taylor I. The Heights. The atmosphere screams upscale. The customer care is serene and polite. Dentists have great PR skills, know what they’re talking about and performs perfectly with your teeth. The numbing liquid works!! No need for deadening shots in your mouth here. Yaay?

Took my baby here for the first time and it was quick and efficient. Nice and clean environment. Front desk girls are nice! Didn’t wait no more than 10 min. Dr. Ibrahim checked and clean my baby’s teeth very gentle and gave me informative tips on how to keep my baby’s teeth, tongue, and gums clean. 10/10 recommend

Everyone I encountered was super friendly. They seemed to really know their patients as they greeted them by name. I did not feel like they pushed products or procedures that I did not need and I had no issue with insurance/payment. Will definitely recommend.

Polite and helpful front desk staff. Thorough cleaning with doctor and assistant. Kind and friendly. Great visit!

Great and welcoming staff!!

Very welcoming and helpful!

the facility was nice and tidy. the staff friendly and helpful. answered all my questions

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My recent visit was a good experience with the most important factor being minimal wait time and a doctor who uses sufficient anesthetic. I absolutely hate painful dental experiences. Also thank you for accepting my insurance plan.

Awesome staff, great experience. Would recommend to anyone. ??

Caring, caring and caring, the staff is amazing from start to finish. Incredibly accommodating! Dr Ibrahim was terrific. Explained everything, was meticulous in his work and extremely patient.

1st time at this dentist and I must say… I liked the doctor and staff. Very friendly!!!

Read the 1 star reviews - they are accurate. The most incompetent group. They have multiple systems for billing which have different records of what was paid. Even as I'm waiting in the lobby, they explained to another customer why what they said over the phone wasn't accurate and that he would be billed more for the visit. The same incompetence is there in scheduling. Don't go anywhere near this dumpster fire of operations. To make matters worse the care had dropped in quality since 2018. Stay away.

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Great service and friendly staff!!! Aliee was absolutely fabulous!!

Gonna get right to the objective point. Was a patient here for 2 years, 5 visits (4 cleanings + 1 filling appointment). I want to start by saying this is not personal and as a former business owner, I know what a one star rating can do to a business. That said, I still feel compelled to share my personal experience with others. Pros: - Front desk personnel and dentists were nice. - Competency of dentists was high - Filled a cavity and had no issues - Hip, modern waiting room designed to target the younger demographic Cons - Scheduling: Didn’t matter if I setup an appointment 6 months out with the receptionist. Without fail, several days before the appt., I’d get a notice telling me my appointment was set for a different time on a different date leaving me confused. On two separate occasions, I came in to the office based on the automated email notification just to be told: “Sorry, you don’t have an appointment today. Our systems have been acting funny.” - Wait time: Again, went 5x over two years and waited to be seen by the doctor at least an hour every time. I started to have to plan for the delay ahead of time, hoping it would eventually get better. Phones: On average, I was forced to call atleast 4 times over the course of 24 hours to reach the receptionist. I often left voicemails, but my efforts were futile. Calls were never returned. - Buyer beware: My insurance covered 1 x-ray a year. The hygienist claimed most insurances cover 2. Be sure you check your coverage and speak up or you’ll be charged. Happened to me. New patient forms: 4 out of the 5 visits, I had to “update” my forms and give them my insurance card due to “system issues”. After the first time, I understood, but 2 years in and still filling out the same form? Plain Frustrating. Conclusion: The business operations of Pearl Dentistry makes me question how they’re even able to sustain a client base. Have 2 friends who never came back after their first experience. I stayed bc I made the choice and wanted to see it through, hoping things would get better. Unfortunately, systemic operations continued to sink as time went on. A message to Pearl Dentistry: I’m writing this review to hopefully draw attention to the reality of your patient experience. As I sit here in this chair for a 3:00 pm appointment and it is now 4:10 pm without a single update from anybody, I urge you to invest resources into improving client experience. Your people are good. Your process and systems need a complete overhaul. I wish you the very best. Good luck.

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Avoid this place. They cancelled my first appointment without notifying me. When I came back they quoted me thousands of dollars of dental work for things no dentist has ever told me before (teeth grinding, crowns, etc). Huge waste of time here.

I feel like I’ve seen 3-4 different dentists and many hygienists here. The turnaround on doctors here is crazy which doesn’t make me feel great. Expect to wait 30 mins - 1 hour after your appointment for each visit (my experience the last 4 visits) and expect a very rushed cleaning. This will certainly be my last time visiting.

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I recently moved to Houston and was in search for a new dentist. I have found them! I won't go anywhere else unless I leave Texas! I tried one other place and although the dentist was nice, the hygienist destroyed my gums during the cleaning. It felt like I was in a torture chamber! Whereas Erika at Pearl Dentistry is the best hygienist that I have ever gone to. She's nice and thorough but also gentle! Dr Grover was very nice as well. Further, their office is clean and they have a little snack bar. I am driven solely by food so that was a great perk for me. ?

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Great customer service with beautiful smiles. Clean waiting rooms and very professional.

The staff is very friendly, but everytime I go there, there is a new dentist. I must have seen atleast 5 dentist there. I wonder why they cannot keep a dentist. Also, they are terrible about following up, and they hardly answer the phones. The worst experience I had, was with the crown that they installed. It took a total of 5 visits to get the crown installed. They molded, then broke the crown. They had to remold. Then the crown did not fit. They just seem like they don't know what they are doing over there.

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Love this place. Quick, professional, friendly, and precise service. Couldn’t ask for anything more.

Came to Pearl Dentistry in Sawyer Heights after a switch in dental insurance coverage, and had a great first appointment experience with the staff and Dr. Grover. They diagnosed a gum issue I was having, were able to squeeze me in for same-day treatment during my scheduled appointment, and then were very efficient with the procedure itself. Did a great job with explanations in the moment, although I did have to request a post-treatment summary of services recieved, as the only paper they handed me on the way out was a reciept for the out-of-pocket payment (with neither line item details, nor a written copy of the diagnosis info or verbal post-treatment care instructions), but they were very accommodating of that request. Overall great care. Thanks team!

Pearl Dentistry is by far the best!!! Love the service, & professionalism!! Very caring, & patient brought my 2 teenagers and everything went smooth! Even waiting in the lobby was pleasant, clean & I enjoyed the snacks lol Thank you so much Pearl Dentistry :)

An Exceptional experience each and every time I visit! Reminder calls, text messages, emails are always kind and professional. I truly feel cared for as a patient! Highly recommended.

Had a great visit with my Dentist today at Pearl Dentistry in the Heights. Worked out a treatment plan I could afford which was great. Plus they used a numbing rinse before treatment today so I felt nothing. It was great vs my last Dentist visit. I'd definitely recommend trying them out.

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Awesome...for a dental visit! Lol ? Very professional & friendly staff.

The staff was very friendly and Dr Grover was knowledgeable with great bedside manner. I definitely recommend Pearl Dentistry.

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Most recent visit was for my routine cleaning . Great staff and great experience. Highly recommended.

Referred by my Insurance - 2 messages left - appears they don't follow up - hard to schedule

Great visit! Friendly staff. I highly recommend Pearl Dentist.

Visiting pearl dentistry is been a wonderful experience ! ..from the first moment i entered their door felt treated as a family member by all the staff and they did such a fantastic job .

My Pearl Dentistry experience was exceptional today. The dentist was very personable as well informative & Alexandra was very professional & helpful when providing the pricing proposal. Keep up the good work Pearl Dentisry! Thanks again!

Very clean and professional!!!

Aliee & Dr. Grover are always nice and friendly.

Super amazing! Aly, María, Erika and Dr. Grover were super nice and helpful getting me in to fix my chipped tooth!! I love it!

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If you are looking for a talented dentist, you searched the right place :) Dr. Grover is one of a kind!! He is very professional and does a wonderful job at keeping my teeth healthy. I've had multiple procedures performed by Dr. Grover and every time it is quick, easy, and painless. He will do anything he can to save a tooth and that is what I love about him. I noticed some of his negative reviews are about billing or waiting time, but I call BS! I have never waited a long period of time before being seen or acknowledged at this office. Some people are just too inpatient and need to realize that Dr. Grover is a DOCTOR and he has other patients to take care of. Sometimes in his profession certain situations arise and may delay his entire day. A child may need extra attention to calm their nerves or it may take more time to tell someone they have oral cancer. We really need to be more understanding and kind to each other. Let's make a change <3 Another complaint I see is about billing issues, but I can assure you that Dr. Grover has always been very ethical. I have referred many of my friends and family to this office and he treats everyone the same regardless of how thick their wallet may be. I have been taken advantage of before by a dentist and it sucks! I was told by a previous dentist that he performed multiple pulp caps on my teeth and billed me for it... When I told Dr. Grover about my previous dental work, he had assured me that there was not a pulp cap done to any of my teeth. This really opened up my eyes to how corrupt this business can be. This is something I pay attention to now and I really trust Dr. Grover. He has completely earned my trust and as long as I am alive he will be my dentist! He has a great heart and will do anything he can to give someone a better quality of life. I feel very lucky that I have found him. The entire staff is truly great! Thank you Pearl Dentistry! Keep leading this industry by example!

ooooh this clinic is so pretty! i like that i feel like im kind of at a spa rather than a dentist when i come here because i hated it when i was younger.. but the dentist here is really nice. The staff is really sweet too and i look forward to my next appointment in 6 months.

It was my first time visiting Pearl.. I was recommended by my friend who goes here and when I told them it was her they remembered! It really makes me happy when a business takes the time to know their regular faces. I wanted to get teeth whitening and they told me i needed a cleaning before it and they did a good job. I like that we can relax and watch something we want while waiting in the chair during the treatment!! My teeth feel spotless and super bright now. Im blown away by the friendliness of the staff and how helpful Ally is! Will definitely come back in a few months to redo my bleaching

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First off, I'd like to thank Dr. Grover and the entire staff for such a welcoming and friendly environment! Maria and Mayra really looked out for me regarding the billing and even helped me save a bit over a thousand dollars by not letting me proceed with what I initally wanted to do. Most dental offices won't put your best interest before their pockets. Such professionalism and excellent work with a side of humor/jokes by the staff! LOL. Definitely recommend anyone to visit this office. Again, thank you Maria, Mayra, Ale, Melissa and Dr. Grover. Work done: Two crowns

customer service is great, the staff is wonderful and polite. they make you feel comfortable and at ease, very professional. I would recommend them every day and all day. I love them ??♥

Wonderful experience considering how drastic my cleaning my deep cleaning was. Very friendly and knowledgeable staff. Very grateful for the care they give.

Best dental service in the area , Thanks dr grover

Great office and staff .. Thanks Maria and dr Grover for helping me .

DO NOT GO HERE. I came in for an x rays and base cleaning (yearly exam) and they took over 90 minutes. Not only that, but the cleaning was painful and rushed. The water they used to rinse my mouth on more than one occasion flowed down my neck and wet my clothes. They also consistently wiped their gloves on my face. Very unprofessional. I will be returning to my old dentist at Lovett Dental where my experience was 100X better than this!

Great staff, very friendly! Knowledgeable dentists!

I had my wisdom teeth removed by Dr. Grover a couple weeks back. Dr Grover and his staff were really kind and professional. The whole process went really smooth. Dr. Grover was very thorough when explaining the whole process and made it less scary. He made sure I was okay throughout the whole process. Definitely recommend!

I can't just name one person here. Everyone from the Dr. to the staff are great people. Very friendly and professional. Can't thank them enough for their work.

DrGrover and his team are awesome. They did a great job w my cleaning and explained everything to me. And my teeth look great

Dr. Grover is a great dentist for the whole family. Very professional, thorough, and our children like him too! He worked to accommodate us last minute before going on a trip when an emergency arose with our 6yr old. I highly recommend!

James is a great dentist. Very professional and I was happy with my cleaning. And I typically hate going to the dentist. Will be making him my go-to dentist in Houston.

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Terrible experience by both the staff working there and the dentist (Dr Grover). Due to several issues, I HAD to leave the office in the middle of my visit. The focus on the office is: SALES and not the patient best interest AND their COVID protection practices can definitely be improved. If you value your time and want good care, please don't go to Pearl Dental. I saw Dr. Grover. Some examples below: Their big focus was on SALES, recommending unnecessary work. The doctor was using scary tactics saying my wisdom teeth need to be removed because they are affecting my other molars; I am not a dentist, but I had my wisdom teeth for 15 years+ AND these are not affecting my other teeth at all and there is a gap with my other teeth allowing me to floss properly. The opinion of several other dentists (3 different dentists) that have seen my wisdom teeth was to leave them alone and if they give me issues (which they haven't), remove them. Also for the first time in my life I was recommended a deep cleaning. Registration is old school using pen and paper while any other office is electronic. It wasn.t evident that the equipment like the x-ray vest was properly sanitized, etc. Many many more little things like this. As for the STAFF, I couldn't see a more unenthusiastic team. Also, they DONT PICK UP the phone regularly if you need to get in touch with them. It will take you a while. The timing for everything was long as well. They had me sitting there doing nothing for long time at least an hour in total. Finally, I asked to speak with the dentist (Dr Grover), waited for several minutes, and he did not come to have a word with me. Staff said he was "busy".

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This office is very professional. Amazing and very friendly staff. I definitely recommend this office.

Clean office very friendly staff great service

The office is super clean and welcoming. Went for the first time and the staff is super friendly and helpful. Dr was gentle and explained everything well. Overall great experience.

Went in for a normal routine cleaning. After being there for an hour the Dr. finally came to take a look and said I needed a deep cleaning that would cost me approximately $700 out of pocket. I hadn’t had a cleaning in more than a year but have very healthy teeth (often get compliments from dentists) so politely told them that I was not going with the deep cleaning and only wanted the regular cleaning covered by the insurance; the girl assisting me then told me that the Dr. couldn’t do THAT because it was not what he recommended (at that $$$ tag)... she said she could ask him in case he was willing to do THAT for me (!?!?!), really? So I left! Further more my husband (with the same insurance) gets 1 deep cleaning a year (in a different place) with 90% coverage ... I understand business is tough now days but this was so unethical. Needless to say, won’t be back to a place that does business this way. Very disappointed.

Dr. Grover and his team are absolute professionals. They truly care about providing their patients the best experience possible. Highly recommend.

Went in for a normal routine cleaning. After a few minutes, was told i need to replace an old crown, deep cleaning, and a filling. They came up with a treatment plan that cost me approximately 750.00 out of pocket. Since having the crown placed (after losing the impression and having to do twice), , my mouth/teeth have never felt the same and i don't mean it in a good way. Since I’ve gotten the crown I’ve had nothing but issues. . I didn't have ANY issues before going to this dental office! Also if you have any anxiety when visiting dental offices, DO NOT go to this one, one of the hygienist told me "you need to calm down" in a rude tone.. WORST experience ever... i hated to even give 1 star, but that's the lowest I could give. Please beware of this place!

The place is great they are taking care of my needs! Staff are super friendly and guide me through all my procedures that I need!

I been going to Pearl Dentistry for many many years, to just find out, they don't keep their INSURANCE FILES ACCURATE ON THEIR PATIENTS.

I came here for a filling on a chipped tooth. I was told to not eat anything hard for 48 hours and it should be strong and last forever. On the third day it fell off when I wasn't even eating. I called and asked for a refund and they offered to do it again (why would I have them do it again when they did such a great job the first time?). I called again and asked for a refund, was told the office manager would call me back. They never did. I called again, they never returned the call. I called and left a message, they never returned the call. Needless to say, not going back. Just a poor way to run a business.

Everyone was super friendly, accommodating, and have really great prices! Definitely recommend Pearl Dentistry! (:

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My experience was great. The doctor was pleasant and helpful and the so was the staff. Looking forward to getting all of my dental issues taken care of as soon as possible.

Wish i could give this place 0 stars because that was the rate of service I got. The one off Taylor in the Target shopping area: worst customer service ever. The girl didn't even let me finish signing in before she took the clipboard away from me and checked me in herself. She couldn't wait. Then sat there for 30 min and no one paid attention to me. They didn't even ask for my insurance. Left that place and crossed the street to Heights Modern Dentistry. Great customer service off the bat there. This place sucks.

Don't ever come here I paid in advance for a treatment that I wanted then changed my mind before it was paid in full. they still have my money and basicly refuse to use it on anything els and tried to say the bridge was ordered and the money got used when i was told they cant order it until it was paid in full, wich it was not. I've had to come back three times for the same tooth and now they're telling me they can't save it, then i call back and they can save it but it has to be by a endodonic specialist all the sudden. First visit my insurance needed to roll over. Second visit it was a temp and they still were confused about the money i wanted to apply to this treatment. This visit the system is down and the same exact tooth that he said he could root canal i just had to wait for my insurance, is now needing to be referred to a specialist even tho its literally the same as when he said he could do it, and the front desk ladys are telling me this. He didnt even see me. I wemt 3 times for the same tooth that is very much saveable and they just keep showing me the door. Ive never in my life walked out of a dentist office 3 times about the same tooth and have nothing done to it and had this much "miscommunication"happen. I also now see why in the like 5 years i have been going here the dentists change like a revolving door. I wanted to give it another chance after the last lady ripped out a tooth and didnt pack it or give me gauze or antiboitics and i ended up in the ER with dry socket. So anyone acting like they been going here for years with jist no issue at all is full of it. This place is a damm scam. Il be back to update how what couldnt be done there could be done elswhere. And not at his "specialist" :Update 2 hrs later at Summit dental about to start treatment and get a root canal once the infection is down. Yet according to pearl i had to go to a "specialist" to get this done. Something tells me had i just come here 2 months ago it would have got done the first time. Dont go to pearl.

I had a Saturday appointment and showed up but apparently the doors were locked. There was a change of management that failed to inform their customers they no longer take Saturday appointments. They even confirmed my Saturday appointment a few days before! Very unprofessional. WOULD NOT RECOMMEND. I was able to find another dentist that was very accommodating of my situation and was able to thankfully take me in on short notice. Would recommend Splendid Dental instead.

Went in for normal cleaning and after the exam and X-rays was told I would need a “Deep Periodontal” cleaning. I told the dentist I didn’t think that was necessary and only wanted a regular cleaning as I had never had any type of gum problems. They submitted it to my insurance anyway and it was denied (as it should have been). I called back to schedule the appointment for the cleaning and was told they would only do the deep cleaning since that was what he had diagnosed. So basically they wanted to force me to have a procedure I didn’t want or need and my insurance company denied. If I agreed to the cleaning, I would have to pay out of pocket. Prime example of greed to pad the bill to the insurance company.

Great service and on time appointments!

Instead of self medicating myself I thought I’d let the experts handle my wisdom tooth pain. I called a few places, before I called Pearl Dentistry. They took me in right away as a new patient, so grateful for the speedy service. The entire staff is friendly and kind, Dr. Juan González was great at addressing my concerns and questions. I’ll be recommending this place to everyone I know!

Great experiance!

Great office. Friendly staff. Very convenient to my office downtown and easy to go to appointment during my lunch break.

Overall my experience was good. I would like to thank the staff for listening and scheduling me right away. Looking forward to my next visit.

My visit at pearl dentistry was one that was out of this world. From the very begining from speaking with the receptionist savanah and the treatment cordinator Judy. The dr himself was amazing, a visit to die for, i experienced proffesionalism from beggining to ending. Would i recommended Pearl? In a heart beat i would.

I love this place because it’s easy to schedule an appointment and the decor is amazing! They do have a high turnover of Dentists, and I’d like to see someone who stays longer. I like Dr. Gonzales here!

Worst experience! Went in for a normal cleaning told me I have a cavity that actually needs a crown instead, which I was later told my a different dentist that the crown was completely unnecessary and that a normal filling would’ve been just fine. Since I’ve gotten the crown I’ve had nothing but issues. First it was incredibly poorly made and fell off a few times and since they shaved down the original tooth so much I then needed a root canal after a year of being in pain. My Husband went through the exact same situation with them and is actually in the process of getting a new crown and root canal done to fix what they did. Avoid!!!

Love the place take good care of us and thx doctor Gonzalez

everyone is so nice here and they always make me feel comfortable

Had a great experience here, the doc and staff were amazing. I didnt feel rushed, didnt have a long wait, and most importantly didnt feel like they were trying to push extra stuff on me i dont need. Thanks guys i will recommend you to my friends.

They Didn't Have My Appointment, though they had record of sending me a confirmation by text a week before. As a new patient I called 30 min before to say I was still coming and they didn't have me on the books. "We're short staffed today but come anyway". I did and then it turns out the insurance company (who's member ID info I gave when I made the appt. two weeks earlier) said we need two weeks to process before a new patient can see the new dentist. Disorganized and inefficient to say the least. The Dr. may be good but I'll never know. If the staff or appointment setters aren't capable, they'll sink a business. And did anyone call me today to follow up and apologize? No.

My first visit here and loved it. The staff was wonderful and efficient. Katherine and Dr. Gonzalez did a great job. I'll definitely be back!

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This is a great office! Dr. Gonzales is wonderful: very thorough, gentle and personable. The staff is great too. Everyone walked me through each step they were doing with my teeth. I came in for a lost filling...painful! Had to have a tooth extracted. Been avoiding the dentist for years. It’s all good here with Dr. Gonzales and his staff. If you’re afraid of the dentist, relax, you will do very well here.

I highly DO NOT recommend this dentistry. I went to get a night guard, and did not even see the doctor! The technician took the mold and failed multiple times. Once she took a “good” one, we were good to go just for Pearl to call us and saying we needed to come back for another time because the mold did not work. This happened on multiple occasions all because the mold either didn’t have all my teeth imprints or didn’t have my molars. Weeks after, I receive my night guard that doesn’t even go to my molars, barely going past my front teeth which was nothing like the one I wanted that would covered all my teeth. I have asked for a refund and it has taken over two months for them to still not have it refunded into my insurance. Please save yourself any problems and DO NOT go here!

This place went down hill when they got the new receptionist. I had an appointment set and even had to ask for the day off at work. She calls me the day of to say the orthodontist doesn’t see patients anymore for consults. He or she will go with the xrays already taken to decide if the patient will need braces. I said fine to it and was told to give it two weeks til they called me for an appointment with the orthodontist so he/she could look at the xrays. Never got a call. Took my services else where. Yes, place is real nice, staff in the back is real nice too. It’s the receptionist that needs to be taught how to talk to people. She’s seems upset at everyone.

Saturday was busy, I don't think I had a complete check up. Came on time and waited for a long time.

Rude staff, bad service, the place looks nice on the outside but you can tell it's not a well ran establishment. The forms they have you fill out aren't even legible. Read the fine print (if you can on the bad form) they have you sign to allow them to release your info third parties. I crossed it on out my form. They were we expecting to be 40 mins late and didn't bother to tell me even though I let them know right when I got there that I had a following appointment. The staff wasn't apologetic, in fact they got annoyed with me because I asked how much longer when they were running late and didn't bother telling me. It also irks me when places charge you for being late but they are always making you wait. Ypu can tell they book people right on top of each other so expect to always wait when you come here. The dentist may have been great, I don't know. I couldn't wait to see her. The staff is a bad reflection on her though.

great experience highly recommend

I do not like going to the dentist, but dr. Arnold and amyra cleaned and polished my teeth very well with no pain. Great experience!

Our whole family loves these guys. They’re always friendly, helpful, and professional. While we occasionally have to wait beyond our appointment times, but that’s true of every office I’ve ever been to, and they always make up for it.

Excellent dental clinic. Very friendly and efficient.

Best Dentistry in Houston! Very nice office, friendly fun staff, you are able to fill your forms out before your visit for faster service. Doctor was very nice and quick to see me. In and out!