1025 West Avenue K, Suite 105, Lancaster, California, 93534
WCDCustomerService@westcoastdental.com
661-723-1111
West Coast Dental & Orthodontics of Lancaster: Modern Dental Care for the Whole Family
At West Coast Dental of Lancaster, we’re dedicated to changing the way you experience dental visits. Here, comfort meets quality—every service is delivered with precision, compassion, and a commitment to personalized care. Whether it’s your child’s first checkup or your own smile makeover, our skilled team is here to care for your entire family in one easy-to-access location.
Your One-Stop Dental Hub in Lancaster
Our experienced dental professionals provide a full range of services designed to fit your needs, lifestyle, and smile goals—no referrals or multiple visits required:
Preventive Dentistry to Keep Smiles Healthy
Routine exams, cleanings, low-radiation digital X-rays, fluoride, and sealants help protect your teeth and catch issues early.
Cosmetic Dentistry with a Personal Touch
From teeth whitening to custom veneers and smile design, we offer treatments that enhance your natural beauty and confidence.
Restorative Dentistry to Rebuild & Restore
Whether it’s a cavity or missing tooth, we provide long-lasting solutions—fillings, crowns, bridges, dentures, implants, and more.
Orthodontic Options for Every Age
Straighten your teeth your way with Invisalign®, Clarity Aligners, or traditional braces—ideal for kids, teens, and adults alike.
Pediatric Dentistry That Kids Love
We create a kid-friendly atmosphere where children feel relaxed and cared for while developing healthy dental habits early on.
Oral Surgery & Root Canal Expertise
Need a root canal or wisdom tooth extraction? Our experienced team provides advanced surgical care in a calming environment.
Same-Day Emergency & Sedation Dentistry
Toothache? Broken crown? We offer same-day urgent appointments and sedation options to ensure stress-free, pain-free care.
Insurance Made Easy & Payment Plans That Work for You
We accept most PPO and HMO dental insurance plans, including Denti-Cal, and offer flexible financing through CareCredit. Our front desk team is here to make sure you understand your benefits and feel confident in your care plan.
Lancaster’s Trusted Choice for Dental Care
At West Coast Dental of Lancaster, we treat our patients like family. With a reputation built on quality, honesty, and community care, we’re proud to serve Lancaster families with comprehensive services that prioritize your comfort and results.
Book Your Visit Today
Ready for dental care that fits your life? Call us or schedule online and discover expert, affordable care—right here in Lancaster.
Terry Albright
Thank you for bringing this to our attention. Terry, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Deadboi
They had me wait for a tooth extraction for half a year, in constant pain, and then billed me 450 for a bone graft.
Queen Alexia
Hi. I had my appointment today @3pm with Francisco (dental hygienist) and he was absolutely amazing. He always takes care of me and makes my experience great. He’s very informative and makes sure to answer my questions about my concerns I have with my overall dental health. It’s always a pleasure having Francisco being my dentist. I also had a great experience with Trinity (dental assistant) as she assisted me with making sure I was comfortable in my room and explaining what I needed to sign before seeing the doctor. My overall experience today was positive and I felt very satisfied with today’s appointment. Thank you
Hi Queen Alexia, Thank you so much for your kind words! We’re delighted to hear that Francisco and Trinity provided you with a great experience and made you feel comfortable and informed. We’ll be sure to share your compliments with them—they’ll be thrilled to know their efforts are appreciated. We look forward to continuing to care for your dental health! -Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Sherica Hernandez
Francisco (hygienist), he is awesome! Caring, sweet. Thank you Francisco you are the best!
Thank you for your kind words! We're happy to hear that Francisco provided you with a caring and sweet experience at Family Dental Practice of Lancaster. We look forward to seeing you again! - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Shanna
Franciso he is a great hygienist he is so knowledgeable about the health of gums and teeth. I can tell he is passionate about his career and want the best for his patients. Trinity is a great dental assistant along side with him.
Thank you for your kind words! We're happy to hear that Francisco and Trinity provided you with knowledgeable and passionate care at Family Dental Practice of Lancaster. We look forward to seeing you again! - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon! - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you for your feedback. We look forward to continuing to care for your smile in the future. - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
LoriAnn
My daughter is autistic and nonverbal. I honestly was surprised on how great she did. She had a full mouth, x-ray incorporated really good. My experience was great.Thank you
Thank you, LoriAnn, for sharing such a special experience. We’re so glad to hear your daughter felt comfortable and did so well during her visit. It means a lot to know we could provide a positive and supportive environment. We look forward to continuing to care for her smile! - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon! - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you for your review! We're glad you found our staff nice and appreciated the work. - Family Dental Practice
Family Dental Practice of Lancaster
Janet Graves
I had a great experience with the hygienist Fransico ,he was very knowledgeable and good his job I would recommend him my family and friends
Thank you for your kind words and recommendation! We're happy to hear that Francisco provided you with a knowledgeable and great experience at Family Dental Practice of Lancaster. We look forward to seeing you again! - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Tania Zepeda
Got Invisalign installed 7 weeks later the dr that I was assigned moved and trays weren’t fitting properly so I stated my concern but was told no one was able to help only the original dr that started the treatment that was no longer there and I was also told that they couldn’t remove the attachment they were no help but were quick to take the money PLEASE go to a credible office that actually care for their clients and do your research!
Thank you for bringing this to our attention. Tania, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
jhamilton johnson
Grace made me so much better after going threw what I'm going threw also the Dentist Carla
Thank you for your kind words! We're happy to hear that Grace and Dr. Carla provided you with the support you needed at Family Dental Practice of Lancaster. We look forward to seeing you again! - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Hany Assad
I had a wonderful experience at Family Dental Practice in Lancaster. The staff is warm and professional and genuinely cares about patient comfort. From the moment I walked in, I felt welcomed and well cared for. A special thank you to Dr. Maged Wahba, DDS—he is highly skilled but also kind, gentle, and patient. He takes the time to explain everything clearly and makes sure you feel completely at ease. Finding a dentist who combines expertise with such genuine care is rare. I highly recommend this office to anyone looking for quality dental care with a personal touch!
Thank you for your kind words and recommendation! We're happy to hear that Dr. Maged Wahba and our team provided you with a warm, professional, and caring experience at Family Dental Practice of Lancaster. We look forward to seeing you again! - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you for your kind words! We're happy to hear that you received excellent customer service at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Mike Collier
Just left there at 2:30. I had a 2 p.m. appointment. I was told the dentist was in with a patient, and there was another in front of me. They feel that your time is not worth anything. Why do they even bother with appointments?!
Mike, thank you for sharing your experience. We sincerely apologize for the delay during your appointment and understand how frustrating it can be to wait past your scheduled time. We strive to respect our patients' time and are actively working to improve our scheduling processes to minimize delays. Your feedback is valuable to us as we continue to enhance our patient experience. - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you for your kind words and recommendation! We're happy to hear that you received friendly and nice service at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Marlene
They misdiagnosed me and charge me $600 for something I never had. They told me I had periodontal disease. I went to a different dentist and the dentist told me my Are healthy! Please don’t go to the dentist. They will do fraudulent stuff. They also take forever to see you. You will be waiting in the waiting room for about two hours.
We're very sorry to hear about your experience, Marlene. Our team works hard to provide accurate diagnoses and respectful care, and we regret that your visit did not reflect the standards we strive for. We take these concerns seriously and will be reviewing this matter internally to ensure our processes remain transparent, timely, and focused on patient well-being. Thank you for your feedback. - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
robert borst
No consideration at all for the children that attend this dentistry,, no eating or drinking from the night before and will have you waiting hours to be seen!!! My kid is thirsty and we have waited over 1.5 hours and not seen or looked at.. of you go complain they act used to it and blow you off like a Karen!!! Only care is to get your insurance money!! Staff over books to collect money from your insurance and has Zero concern for a kid who hasn't had a drink of water in over 14 hours,, I will be contacting the BBB and consumer affairs
Hello Robert, thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
Family Dental Practice of Lancaster
Mercedes Pereira
The office and billing are terrible. They don’t work with their call center, so they’re constantly over booked. They know of company wide billing issues, but do nothing about it. It’s left up to patients to correct their mistakes. This company looks like they’re trying to pocket extra money
Hello Mercedes, we thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
Family Dental Practice of Lancaster
K’s Skyy
Appt. at 1 for an x-ray. Still waiting at 3:30 as are many others. Many ppl have been here for over 1 1/2 hours. They’re trying to reschedule ppl who have been waiting an hour. No management has addressed the issue. Family Dental, pls don’t respond with an apology. We’re still here (4:30) and nobody is apologizing now. You’re eating takis.
Thank you for your feedback. We apologize for the long wait and understand your frustration. We're reviewing our scheduling process to improve the experience moving forward. We appreciate your patience. - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Sara Corralejo
Very incompetent office staff. Waited 2.5 hours for them to reschedule my appt.
We apologize for the long wait and the inconvenience caused by the need to reschedule your appointment. Thank you for your feedback, and we are committed to improving our scheduling and patient service. - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Richard Farmer
TLDR; took them 3 months to extract my tooth, and then they charged me 450 dollars for it. Here is a rundown of my experience with this dentist office: -I come in about 2 months ago, I have constant jaw pain for a reason unknown. -They take some x-rays, as well as poke and look around inside my mouth. They tell me I need a root canal but I can't get one in their office. -They give me a referral to another doctor, by this time it's taken a month. -That doctor does THE SAME AMOUNT of x-rays and poking around in my mouth, and tells me I need to get a tooth removed. -I go back to Family Dental Practice of Lancaster. They tell me they are submitting an emergency referral. -I call my insurance, my insurance tells me "they submitted a referral, but no emergency". -The referral FINALLY goes through for my surgery on the 11th, and on the 13th that Oralsurgeon no longer works here. -A new Oralsurgeon was credentialed recently and at this point I am going to be stuck waiting at least another 2 weeks before I hear anything else about my surgery. The only reason you get 2 stars, is because in the beginning you made it SEEM like you cared about the fact that I was in pain. But here I am 2 months later with a tooth that shouldn't be in my head still. Update: After waiting 2 weeks for the new Oralsurgeon, I got my referral from my insurance. I then immediately called Family Dental Practice of Lancaster to schedule an appointment. They "Scheduled me an appointment" for ANOTHER 2 WEEKS LATER. Thank god I called the day before my appointment, because they actually didn't schedule me an appointment AT ALL. Now I'm getting squeezed into a schedule tomorrow (which I'm thankful for, but it shouldn't have been like this). This has been 3 months of having a tooth in my head that's caused me extreme amounts of pain 24/7, and put me at risk of infection. I have been taking anywhere from 600 to 1200 MG of ibuprofen EVERY SINGLE DAY due to this tooth. What this dental office has put me through is unforgiveable. Update 2: the orthosurgeon that pulled my tooth out, Dr. Wilson, was super-duper cool. He yanked that tooth out like a pro and took good care of me. It's mostly the clerical side of this office that sucks. Unfortunately, I doubt they'll forget to schedule my payment plan like they forgot to schedule my appointments.
We apologize for the delays and the frustration you experienced with your treatment process. Thank you for your feedback, and we are committed to addressing these concerns to improve our patient care. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Family Dental Practice of Lancaster
Naeemah Edwards
My experience was terrible! Would never recommend using Family Dental Practice. There is a receptionist named Isabel that was rude from the moment I called. She was misinformed regarding our referral and had us waste time coming in March 29, 2025. I explained before coming my daughter had braces and there was a window we needed the work done. She told me my daughter’s referral was only for consultation, not actual surgery. However, after seeing the surgeon, he wanted to do the work that day. It was a waste of our time because like I explained on the initial call (that Isabel answered) we have a window where her brace bar would be removed and wanted her work done on April 12th. Our wait time was over 2 hours because Isabel didn’t send us the new patient paperwork via text so that took a while. When I complained about the wait time they told me they were waiting for me to finish the paperwork. However, if I was sent the paperwork before our appointment, that would have been completed before arriving. She was on a power trip so she allowed people that came in after us to be seen before us. The only time she smiled was when she was telling me I spent 20 minutes on the paperwork. Isabel was very rude and unprofessional! I left their practice feeling powerless and disrespected. I called corporate while waiting because there was no office manager on site. All of the women in the front office gave me the runaround when asking for a manager. This was one of my worst experiences with a dental office. I recommend Sierra Commons in Palmdale!
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your visit. We understand how frustrating it can be to experience delays and miscommunication, and we regret that we did not meet your expectations. Please know that we take your concerns seriously and will address the challenges you faced with our team to ensure that such issues are not repeated. Your feedback is invaluable, and we are committed to improving our patient experience moving forward. - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Family Dental Practice of Lancaster
Joey Nun
Worst place to come I went in for a root canal and they needed a A special referral saying I needed a root canal have me waiting for three hours just not to be seen this place is a joke and So are the staff glad I found a better place. It’s way better. Never will come here again
We apologize for the long wait and the inconvenience you experienced with your referral. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
tonyhaynes haynes
Dental hygienist Francisco and his assistant Trinity are absolutely wonderful. They make coming to the dentist a joyful experience, one l look forward to, and one I can truly smile about ?
Thank you for your kind words! We're happy to hear that Francisco and Trinity make your visits to Family Dental Practice of Lancaster a joyful experience. We look forward to seeing you again!
Family Dental Practice of Lancaster
Pippy Fitzimmons
Very gentle and patient staff kind and caring for very nervous scared at the dentist people like me ? I appreciate the gentleness since I get very nervous and scared at the dentist and I appreciate that they work with me so that I can get through it, and they listen to me whenever I have to stop because of the gaggy feeling I get sometimes I appreciate so much ??❤️ I recommend this dentist for very nervousy scared patients like me ?
Thank you for your kind words and recommendation! We're happy to hear that our team provided gentle and caring support to help you feel comfortable during your visit at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Erik Plascencia
The worst receptionist in the world work here. First they scheduled me on a date when the specialist was not in so I had to return a different day. Then they moved my appointment without consulting me on a separate occasion and they never know what’s going on they just put you on hold to return with no answers.
We apologize for the scheduling issues and lack of communication you experienced. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Jannet Diaz
Wait time is often 2-3 hrs to be seen… service has been going down yet prices are going up.. might end up losing a long time patient here…
We apologize for the long wait times and the decline in service you've experienced. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
David Miller
Painless Doctor/Surgeon Wilson and staff did my implant today with no pain and made sure too every detail while explaining every procedure. This is the guy too see for implants.
Thank you for your kind words and recommendation! We're thrilled to hear that Dr. Wilson and our staff provided you with a painless and detailed implant experience at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
christina torres
They are never on time for appointments. No point for appointments they are always behind. Its normal for them to not see patients on your appointment time. I take my 3 kids here and every time we come we always wait more than a hour. even if you show up early to. Look for a new place to go.
We apologize for the long wait times and the inconvenience it caused for you and your children. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Family Dental Practice of Lancaster
Jessica Mayes
I don’t recommend I’ve been waiting over three years for my daughter to get a chain put back on that the office broke and I’m still waiting. I just got a date for the end of March after all this time and it’s only thanks to Lucy the manager. Everyone else is not really knowledgeable and does not help. Everytime I go in I’ve gotten no help and no one knew nothing. Once my daughter is done here I’m not going back again.
We apologize for the long wait and the lack of assistance you experienced. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Partyat 9
Amazing ! Prior to this I haven’t been to the dentist since elementary school so give or take 10-11 years. I came to this office and I was treated like a priority. The office is clean, the staff (front and back ) is very welcoming , helpful , and sweet. The General Dentist works fasts, is honest, and funny. The hygienist is caring and sweet . You will be walked through every process and updated every step of the way from the time you walk in to the time you leave. I get a-lot of anxiety about the dentist but this is definitely my new office !
Thank you for your kind words! We're thrilled to hear that our team made you feel like a priority and provided a welcoming and thorough experience at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Uriel Tamariz
Best cleaning I’ve ever got. I was previously going to another office for years, my cleanings always felt rushed, no recommendations or thorough like Francisco dental hygienist here. He did amazing. Thanks so much highly recommend & worth the wait …
Thank you for your kind words! We're thrilled to hear that Francisco provided you with an amazing and thorough cleaning experience at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
yolanda castaneda
I personally think this office has lots of patients for a reason, some may be patient some may not. This office is busy i noticed because of great attention and service we get! I am extremely satisfied with the treatment and payment plan given by Grace. She explained everything to me. I was treated by Francisco Hygienist, very gentle hands, very informative and gave me confidence in my smile, his assistant Trinity was awesome, Dr Moreno did great and was very thorough with me my fear disappeared. Thanks so much, highly recommened ?
Thank you for your kind words! We're thrilled to hear that Grace, Francisco, Trinity, and Dr. Moreno provided you with attentive service and a thorough, confidence-boosting experience at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
te con tere Vlogs
Was very nervous to go see the dentist. I hadn’t been in a long time but the staff made it a really comfortable experience for me starting with the very helpful receptionist Grace! She made sure I had a short wait time and that I was seen in a timely manner. The X-rays were very easy and Oswaldo was very friendly and gentle and fast. Then Dr Wahba and Francisco were very helpful with my insurance questions and my treatment. Highly recommend! Amazing experience.
Thank you for your kind words! We're thrilled to hear that Grace, Oswaldo, Dr. Wahba, and Francisco made your visit comfortable and addressed your concerns efficiently at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Mily P
I would give more stars if I could. I went in, and I must say the treatment and attention I received from the office manager, Lucy, made up for the extended wait time. She thoroughly explained my treatment plan and made me feel extremely comfortable.
Thank you for your kind words! We're thrilled to hear that Lucy's attention and thorough explanation of your treatment plan made your visit comfortable at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
AliceinWonderland 666 :3
Every time I came here, their system was down and I could not be seen. This happened to me 4 appointments in a row. They need a better procedure for how to better handle when this happens considering they deal with many patients. There is always a problem when scheduling appointments at this office. Not sure if it’s because they are not scheduling properly but when scheduled sometimes they don’t know what the appointment was for when you go in office or your dentist that you are assigned to is not even there on the day they scheduled you, this happened to myself and others I saw coming into the office. I also noticed the back office and front office do not have good communication when scheduling the patients.
We apologize for the repeated issues with our system and scheduling during your visits. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Duo Socio
A bit of a long wait...Anyways I usually have bad experiences with the dentist not here they took out my tooth I didn't feel it. I'm going back next week to get more work done. Will comeback with an update.
Thank you for your feedback! We're happy to hear that your experience with the tooth extraction was positive and pain-free. We apologize for the wait time and look forward to seeing you again next week for more work.
Family Dental Practice of Lancaster
Sal Aguirre
This place is terrible, don't go there I had my first appointment there and it took them 2 hours to call me in, and then they sent me back to the waiting room because they didn't have a room for me to do my exam, and in the waiting room there was a least 20 patients waiting even some waiting outside my appointment was at Three pm. I left after 5pm. There was no way they were going to see that many patients after 5pm. Maybe by 3 or 4 in the morning. They obviously have way too many patients.
We apologize for the long wait and the inconvenience you experienced during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience.
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Family Dental Practice of Lancaster
Jay Esq
The office was absolutely filthy!!! I don't know how it's legal in the age of covid and h1n5 flu to operate a medical office this way.
We apologize for the cleanliness issues you encountered during your visit. Thank you for your feedback, and we are committed to addressing these concerns to ensure a safe and clean environment for our patients.
Family Dental Practice of Lancaster
D3R3K
Had an appointment at 3:00 and even got out of school, all I needed was a check up on my Teeth after getting my wisdom teeth removed and I got there right on time. Had to end up leaving because I didn’t think it would take this long. Scheduling is horrible and so Unprofessional.
Hi, we apologize for the long wait and the inconvenience it caused during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience.
Family Dental Practice of Lancaster
Kamia Dennis
I’ve been here 3 times to get treatment They always have stupid excuses on why I can’t be seen & then reschedule me for another day. I don’t recommend this dental office. Then you’ll be sitting there for hours to be seen for them to not even do anything. They are very inconsiderate.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
Family Dental Practice of Lancaster
Quynh Nguyen
TL;DR: Appointments are 3-4 hours delayed without communication in advance. This place is terrible. My husband goes here for a long-term service, and now he's stuck with allocating a full day worth of time for any of his appointments. The schedulers try to squeeze as many appointments as possible without considering if the dentists/hygienists have enough time to work on that many. Multiple appointments are delayed 3-4 hours and had to get rescheduled. They always have excuses, like "Oh there are constructions going on causing some of the rooms to close and we can't work on you without a room." I understand things happen, but it's on them to communicate and preemptively reschedule people around that instead of letting us wait around for hours. I also understand that the business owner of this clinic wants to make profits, but overbooking and poor communication are hardly the way. Do not get tangled with this business. They're a waste of time and money.
We apologize for the long delays and communication issues your husband experienced with his appointments. Thank you for your feedback, and we are committed to addressing these concerns to improve our scheduling and patient care. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Jeffery Carter
Andre, has always shown professionalism during appointments and has always catered to the needs of the patient to insure the utmost care for the best results.Very efficient in his work ethic. J.C.
Thank you for your kind words, Jeffrey. We're happy to hear that Andre's professionalism and dedication have ensured the utmost care and best results for you at Family Dental Practice of Lancaster. We look forward to seeing you again.
Family Dental Practice of Lancaster
Patty Lopez
Unfortunately this has been the worst dental experience I’ve had and I’ve yet to even sit in the chair. I’ve had to rechedule my appointment 3 times now the first was my insurance the second was because I had a babysitter for my baby for only 2.5 hours and there was only 1 Dr on staff after overhearing many patients complain they were waiting 2+ hours and hadn’t been seen I rescheduled after being told my insurance was inactive by the front desk but it wasn’t. She did not hear me say my date of birth until the 3rd or 4th time repeating myself it was obvious she wasn’t even seeing me as a patient probably just a number. The third time I called to ask if there was a grace period due to my truck and I was 1 main-street away I would’ve been 8 minutes late which is my fault but if I call and I’m told I have a grace period of 10 minutes yet the staff member I spoke to pushed to reschedule me made no sense to me she didn’t make it an option for me to be late she just rescheduled me yet again and was rude about the entire situation just like the last staff interaction at any medical establishment I’ve ever been too but please do better. I’ve never felt the need to be rude and do a review on a few not so nice interactions but the fact that the grace period wasn’t honored for a very human reason but I have to be okay with poor treatment from staff that on my first time in the office couldn’t even give me a head nod or acknowledgment after my attempts to find out which sign in sheet I should use. I was told to be 10 minutes early for “paperwork” I was never even given in the time I did wait anyway. Rant over.
Hi Patty, we are very sorry to hear about your experience and the issues you faced with scheduling and communication. Thank you for your feedback, and we are committed to addressing these concerns to improve our patient experience. If you have any questions or would like to speak with someone regarding your experience, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
Family Dental Practice of Lancaster
Hello Daniel, we apologize for any inconvenience you may have experienced and that your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your experience, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
Family Dental Practice of Lancaster
Alizah Cervantes
DO NOT COME HERE. This place is a joke. I have rescheduled my dentist appointments every single time I come. I take time off of work to come to these appointments and they could care less!!!!!! I have been waiting for 2 hours waiting to be seen by someone I just want a cleaning!!!!! This place is ridiculous. The ladies on the front are rude. They don’t even ACT like they care that you have to wait hours on end to be seen or have to be rescheduled because they overbooked.
We apologize for the long wait times and the inconvenience you experienced with your appointments. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Br RY
Very very bad experience. Painful and stressful. Doctor don't listen to patients. And over use of power . Didn't want to finish procedure and bad attitude by main doctor
We apologize for the painful and stressful experience you had during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our patient care.
Family Dental Practice of Lancaster
E G
Terrible service, my appointment was at 10:00 and it was 12:00pm and I will still waiting to be call. I asked the receptionist after waited 50 min if they will be able to see me or if it was a problem, she just said I don’t know what it’s happening, and just to wait another 5 min. I waited 40 and asked again to a different person, this time I was informed that the doctor was not there and someone else was covering, but their policy was not to tell patients so they can give the opportunity to another dentist. Don’t you think the patient should decide if they want to be seen by someone different or what about informing the patient if the dentist is behind appointments. Completely disrespectful with others time and careless about patients will of choose.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
Family Dental Practice of Lancaster
Angela huffman
Francisco is a great dentist and Trinity is also a good assistant I had a great experience here they are so helpful
Thank you for your kind words! We're delighted to hear about your positive experience with our team at Family Dental Practice of Lancaster.
Family Dental Practice of Lancaster
Christina Phillips
Franasco (Dental Hygienist) and Trinity (Dental Assistant) are the bomb i always leave feeling so fresh and clean and they are gentle and friendly love the dentist practice
Thank you for your kind words! We're delighted to hear that our team made you feel fresh and clean, and that you enjoy our dental practice.
Family Dental Practice of Lancaster
Joey Vales
Francisco Hygienist was very gentle with my teeth and Trinity (dental assistant) was very helpful
Thank you for your kind words! We're delighted to hear about your positive experience with our team at Family Dental Practice of Lancaster.
Family Dental Practice of Lancaster
Ben Hulse
Great experience. Everybody communicated together. They were busy but executed well. I was taken great care of and was able to get everything taken care of that I came in for and then some. Fantastic establishment. Very pleasant experience. Everyone was professional they took their job seriously but not over the top. A perfect balance of doing their job and being friendly. Overall 10/10
Thank you for your kind words! We're thrilled to hear that our team provided you with a pleasant and professional experience at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
C Brown
I wouldn’t recommend this place. I went on Thursday waited for 3 hours in the waiting room for them to tell me that they were backed up and to make another appointment. I came back the next day 8 o’clock haven’t been seen yet. It’s almost 1030 now they’re telling me I have to wait another two hours because they’re in a meeting. I scheduled with a different dentist.
We apologize for the long wait times and the inconvenience you experienced during your visits. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Desiree Worthen
The Pediatric Dentist is very nice good with children and just an excellent dentist I highly recommend her. ?
Thank you for your kind words and recommendation! We're happy to hear that our pediatric dentist provided excellent care for your child at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
moparskippy1
This is a very good dental office.Very professional.The dentist that saw me seemed very caring. She addressed my problems with my teeth.. Explained thoroughly. The room was very clean everything covered with plastic. I highly recommend this place.
Thank you for your kind words and recommendation! We're delighted to hear about your positive experience with our caring dentist and clean environment at Family Dental Practice of Lancaster.
Family Dental Practice of Lancaster
Claudia Colville
Professional and friendly service. The team provided my daughter and me with 10/10 service.
Thank you for your kind words! We are happy to know that our team provided 10/10 service for you and your daughter. We hope to see you again soon.
Family Dental Practice of Lancaster
Alexandria Tapia
Extremely disappointed in this office. They scheduled my son for an 11:30am appt. Flash forward to almost 1:30pm and he barely got put into a room with a 50min estimated additional wait. He is 6. Hasn’t eaten or had water due to them doing work on him today. Called multiple times to get ahold of the front, no answer. Finally Anna answered and as I started to explain what was going on the call was disconnected. Took me almost 5mins to get someone to answer. Was told they have issues with their phones. Asked to speak to a manager and was told she was out of the office. Explained again what was going on and was told she would check, call disconnected again. I am so over this office. Very very unprofessional. Don’t overbook patients and have them wait hours at a time.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.
Family Dental Practice of Lancaster
Thank you for your kind words! We're delighted to hear that you found our practice efficient, clean, and knowledgeable. We look forward to seeing you again!
Family Dental Practice of Lancaster
Thank you for your kind words! We're glad you found our place clean and pleasant. We hope to see you again soon.
Family Dental Practice of Lancaster
Angelina Pineda
Francisco dental hygienist has been so informative and helpful during my dental visits. They helped put me on a payment plan for my dental treatment plan. My teeth are getting healthier, and I appreciate how dental they are during my cleaning, and how helpful they have been .
Thank you for your kind words! We're happy to hear that Francisco has been informative and helpful, and that our team assisted you with a payment plan at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
william Bryant
They were great didn't have to wait that long before getting seen even for a new patient everyone was nice and friendly doctor was kinda nice came in got straight to the point no BS very good place
Thank you for your kind words! We're delighted to hear that your visit as a new patient was efficient and that our team provided a friendly and straightforward experience. We look forward to seeing you again!
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
rene kearns
It took awhile, a lot of people, was glad to see kids coming and going.when I was finally seen they were very thorough and got the information I needed
Thank you for your kind words! We're glad to hear that our team provided thorough care and the information you needed. We look forward to seeing you again!
Family Dental Practice of Lancaster
Narciso Mora
Worst dentist appointment expect a 2 hours wait after you're appointment. The staff dose not know how to schedule or are over schedule.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298 . We look forward to hearing from you soon.
Family Dental Practice of Lancaster
Brenda de León- Deges
I haven't taken the best care of my teeth. Dentists can always tell, but I didn't feel judged. That was comforting. The staff is friendly and knowledgeable. I got a deep cleaning which can be stressful but Francisco the RDH and Trinity the DA were wonderful. They worked well together. Francisco was gentle but thorough and I had no pain. That is invaluable! My rating is 4 stars because they don't have specialists. If you need a specialist They give you a list and you're on you own to find one. If you don't need a specialist this place is a good place to go. I'm getting my fillings done with them.
Thank you for your feedback and for sharing your experience with us. We're glad to hear Francisco and Trinity made your deep cleaning comfortable, and we appreciate your input regarding specialists. We look forward to seeing you for your fillings!
Family Dental Practice of Lancaster
Adela Antonio
Many thanks to the doctor for the treatment, which was very satisfying, and to Andres for explaining everything perfectly.
Thank you for your kind words! We're glad to hear that Dr. and Andrés provided you with excellent treatment and explanations. We hope to see you again soon.
Family Dental Practice of Lancaster
Manny Gonzalez
Had a appointment at 1pm. Got seen at 2:40. That should tell you all about my experience. Bunch of girls laughing an gossip.
We apologize for the long wait and the disruption caused during your visit. Thank you for your feedback, and we are committed to improving our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Franklyn Felix
Francisco the Dental Hygienist did a fascinating job. Never had this type of cleaning in my past before. Walked out feeling great and shiny! Thank you too his assistant Trinity she was great. I really appreciate it alot! Thank you
Thank you for your kind words! We're thrilled to hear that Francisco and Trinity provided you with a great cleaning experience. We look forward to seeing you again at Family Dental Practice of Lancaster!
Family Dental Practice of Lancaster
B N
I booked an appointment online here and then called to confirm. Upon calling (5 minutes) after booking the appointment, they told me the office was booked up at that time and moved my appointment up an hour. The ladies behind the front desk were polite, nice and friendly. Upon arrival, the front desk let me know the doctors were running about an hour behind. After about 1.5 hours, they finally took me back for x-rays. Then when asked for and estimated time, I was told they are short staff and didn’t expect people to call out: but that’s not the patients fault or issue yet we are the ones who are impacted/affected the most 2.5 hours later, I’m still waiting to be seen or talked to by anyone.
We apologize for the inconvenience and long wait time you experienced during your visit. Thank you for your patience and feedback; we will work on improving our scheduling and communication to better serve our patients. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. Thank you
Family Dental Practice of Lancaster
Maro Kurunian
Excellent experience in treating my teeth besides extraction. I recommend Dr. NIMA & Andres.
Thank you for taking the time to share your experience. We're delighted to hear that our team was able to provide you with the exceptional care your smile deserves. We look forward to welcoming you back to our office soon!
Family Dental Practice of Lancaster
lisa H
I have been holding back this review for over two years because I had such high hopes for this office the dentist and the hygienist. I don’t know their names, but I will come back and post them are immaculate. They are the only two reasons why I continue to bring myself and my son to this establishment, however The front office is passive aggressive and sometimes downright rude, the time that they take away from you because they are “backed up”or overbooked is crazy ! This past situation took the cake for me, I was instructed to not let my 6year consume anything after 9 pm Sunday since he had a procedure early (8:30am) Monday morning I arrive at the office at 8:15 sign the pediatrician list and sit , about 10 mins goes by and we are out until to a room. I sign the requested paperwork.9am comes along and I stop someone in the hallway and ask when will my son receive his medication for his procedure I was told in 20 min I waited again and no one showed up. My we are now at 9:45 and still no has come to update or see my son so I went up to the front desks (irrigated) because my child has been saying he’s hungry and I can’t do anything about it ..I ask when if there’s an eta on when he’ll he be seen woman I walked toward said she would ask someone and once she returned she had another woman with her but in scrubs I told them his name and the woman in scrubs says he’s number 4 on the list I then get pissed and grab the sign in sheet saying nope that’s incorrect he is 3rd we came in at the correct time and she proceeded to say another family signed in on the wrong sheet and they put them before my son and I went of yelling how is that supposed to work ? I did my part correctly and because someone else makes a mistake they get to jump over a 6 year old who is hungry idc about anything other than my child who is complaining about being hungry..I ask for a number to report how unprofessional and. Unethical this office is …I am given a number and I am walked towards the back where the two women and now other see that yes in fact someone else’s chart had been placed BEFORE my son smh Another 15-20 mins later a office manager comes and asked if I was helped I told her what happened and how I found out my son was moved she then finally gets him seen and I leave the off at 11:40 smh I was in that damn office foe 3 hours and 10 mins for a 20 min procedure smh Oh I almost forgot while this is all going on other people are complaining because they have been waiting so long and the waiting room is so packed that ppl are standing outside and can’t hear their name so they are being skipped or cancelled
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com detailing your experience along with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
Family Dental Practice of Lancaster
Jojo’s Journey
My daughter was scheduled for a pediatric appointment at 8:30am on a Monday. Children are not allowed to eat or drink anything whatsoever due to the medication that will be administered. It’s past 11 and they have not seen my daughter. There is an extreme lack of consideration for the patient’s time and health. professionalism is out of the window when the issue of scheduling is addressed with the front desk. The women are snarky and rude, they don’t know how to de-escalate situations. Several moms have “gone off” just to be seen. It’s blatantly disrespectful at this point. They have clearly over booked. Greed will have your child not eating and drinking water for well over 16 hours. I’ve been here 3 times total and it seems the long wait is normal. I do not recommend this place for this reason. If you do decide to come then clear your entire day and be prepared to wait several hours.
We apologize for the long wait and the distress it caused during your daughter's appointment. Thank you for your feedback, and we are committed to addressing these concerns to improve our scheduling and patient care. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com detailing your experience along with your contact information. We look forward to hearing from you soon.
Family Dental Practice of Lancaster
Robert Owen
Best dentist I've ever been to thanks to Dr.mark evini & Francisco highly recommend
Thank you for your kind words and five-star review! We are thrilled to hear that your experience at our dental office was exceptional. Providing the best dental care and service is our top priority, and we appreciate your recommendation. We look forward to continuing to serve you and meet all of your oral health needs.
Family Dental Practice of Lancaster
Tagon Rowe
I want to thank Dr Moreno and her assistant Stephany for the great service. I also want to thank Andres the supervisor for always providing great customer service I highly recommend this dental office to everyone.
Thank you for taking the time to share your experience. We're delighted to hear that our team was able to provide you with the exceptional care your smile deserves. We look forward to welcoming you back to our office soon!
Family Dental Practice of Lancaster
frania Briseno
Francisco the dental hygienist did an amazing job on my deep cleaning. He is very professional and communicates very well with explaining the procedures. I highly recommend getting any dental work with Francisco he is Awesome!!
Thank you for taking the time to share your experience. We're delighted to hear that our team was able to provide you with the exceptional care your smile deserves. We look forward to welcoming you back to our office soon!
Family Dental Practice of Lancaster
Thank you for taking the time to share your experience. We're delighted to hear that our team was able to provide you with the exceptional care your smile deserves. We look forward to welcoming you back to our office soon!
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Family Dental Practice of Lancaster
Nate Rich
Where do I start? I was in so much tooth pain and decided to give this dental business a try, what a disaster. I had to wait 2 hours to be seen. The X-ray tech took over 30 freaking pics for nothing. I was seen buy the dentist who did nothing for me. All he did was try to get money out of me. I needed a painful tooth pulled and he sent me home. He is a young dentist looking to get money out of you. They all laugh and play around while you are in pain. I will never go there again and you shouldn't neither. This place needs to be shut down. Don't waist your time. They are about telling you what you don't need instead of what you need. Stay far away!
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com detailing your experience along with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
Family Dental Practice of Lancaster
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
Family Dental Practice of Lancaster
Gon Gonzalez
I scheduled an appointment for 12pm, checked in at 11:57am, and it's now 1:32 - I've been waiting for an hour. What is the purpose of setting appointments if they won't be honored at the scheduled time? I strongly feel that it's necessary to change dental offices at this point, since I've had issues before. Walked out!!
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional and that your wait time was longer than anticipated. We are actively working on methods to improve communication with our patients to minimize these occurrences. We would value the opportunity to hear more details regarding this matter. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. Thank you.
Family Dental Practice of Lancaster
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.
Family Dental Practice of Lancaster
Eder Tamara
Very good service, especially Mr. Francisco Hygienist, who is excellent as a person and very professional.
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Family Dental Practice of Lancaster
Eve ‘91
Great customer service , shout out to Andres, and rest of the staff for great service . #goodvybesOnly
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Family Dental Practice of Lancaster
Natalia Garcia
The best place to do your dental procedures. I got my 4 wisdom teeth removed and Surgeon Dr. Joseph and his assistant Sthephanie were awesome. They did such a great, fast and professional work. This places is really good. The only thing is too much waiting time on lobby. I think is because they’re very good so they’re always busy Very affordable place too?
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Family Dental Practice of Lancaster
We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
Family Dental Practice of Lancaster
Antoinette Forde
As soon as I walked into the Dental Office I knew I was going to like coming to this location. All the staff was very friendly, had alot of sitting room, very nice and clean. Waiting time maybe less then 30 minutes. When I went to the back to speak to someone about what I needed to have done they were so nice and explained everything so well and in a way I was able to understand.
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
Family Dental Practice of Lancaster
DON J
What a waste of time this place is unorganized and they shouldn't be in business you'll have to wait more than 1 hour after your appointment time every time and they don't give you the right information also I have a bad back i told the p.o.s main dentist guy that my back hurts so I can't sit much and he still made me sit twice just to tell me that they can't do the service i need & so i waited 1 hour and 30 minutes just to be told that...... horrible place! Place full of employees and still have all these bad reviews this place should be no more!
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.
Family Dental Practice of Lancaster
Somer Ramirez
been here for almost 2 hours for an “emergency check up”. not so urgent is it? everyone has been called but me, this is why i never come back and go else where.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
Family Dental Practice of Lancaster
Lisa Flores
I would appreciate it next time for your office to notify me 24 to 48 hours in advance if it's not necessary for me to come because I have not been cleared by the insurance. Otherwise I appreciated the service I get. The wait time in the waiting area is 2 hours to get in. Some thing needs to be done about the wait time. Thank you.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Lakeisha burley
Andres is the best dentist assistant you can ever ask for …I love this Dentist they assist they patients fast.. they are respectful and generous to there patients they also care about their patient needs.best dentist every I would recommend this Dentist To anyone
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Family Dental Practice of Lancaster
So_Cold Austin
It’s okay but I had a 2 1/2 hour wait before being seen with an appointment so if you have things to do you might want to plan your appointment accordingly dealing with this place. As an update the supervisor Andres took care of me and my family and I was surprised how everyone felt great leaving the dentist today with no complaints. Thank you Andres and keep up the good work.
christina KORDOGIANNI
Showed up to my appointment after leaving work early for it and they tell me they only have time for x rays and will need to reschedule for exam. Very poor customer service! Stay away
Thank you for taking the time to share your experience. We are so sorry to hear your experience in our office was less than satisfactory. We would really value the opportunity to try and regain your trust. If you'd like to speak with our regional director, please email us at info@westcoastdental.com with your contact information. Thank you and we hope to be able to speak with you soon.
Family Dental Practice of Lancaster
Ezequiel Garcia
Francisco (dental hygienist)worked on me and my son. He did a really good job, was very patient and took his time. Hes very professional, I highly recommend!
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
Family Dental Practice of Lancaster
Frank B
These damn morons are charging me for 4 photographic images on a tooth I requested a filling on. They didn’t even tell me I was going to be charged out of pocket! I didn’t even get the filling done! So I had an old filling that fell out and my tooth became sensitive so I decided to see if I can go to a dentist to get a new filling. I went here because they were the closest in network with my insurance. I have 100% of x-rays covered by my insurance so I decided to go and check out what they could do for me. They took my x rays and then I explained to them about the filling I wanted. The dentist (dark skinned man with glasses-maybe Indian decent) explained to me that he needed 4 more photographs of the tooth that needs the filling to analyze it more. After the extra photographs, he then states he has to drill in my teeth because he doesn’t know what he is going to find in there. I said NO! That is how they jack up your teeth ladies and gentlemen. They drill all these unnecessary holes that make food and bacteria more likely to get into your teeth. I knew I didn’t need anything else but to get my tooth filling in. If you study the history of the Dental Association and the health of teeth in the past, you can see that what they are doing now is more of a scam than to help you. They just want to make money off of you. A reason why people don’t have strong healthy teeth is because we have become deficient in vitamin K2 which tells the calcium in your body where to properly go which would be in your teeth and bones. Anyway, I ended up leaving the offices because I didn’t want them to drill into my teeth. I ended up getting a bill for a charge on the extra 4 photographs the doctor ordered. What!? I was never informed that it was going to be charged out of pocket. They try to make money from you anyway the can without communicating the whole costs of the services. If they would have told me beforehand, I would have refused the services. Petty thieves.
Thank you for taking the time to share your experience. We are so sorry to hear your experience in our office was less than satisfactory. We would like to hear more details regarding this matter, as we take patient feedback seriously. Please email us at info@westcoastdental.com with your contact information and our regional director can contact you and help in any way you may need. Thank you and we hope to be able to speak with you soon.
Family Dental Practice of Lancaster
Aaron Carter
Andres the supervisor is amazing. Hes great with directing his staff. He's great with kids and always makes us smile
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Family Dental Practice of Lancaster
tia tamera
Entire staff is unprofessional. Front desk people are unwelcoming and unhelpful for my first time being there. I had an appointment for a regular tooth cleaning at 10am and wasn’t seen until 12pm, just for them to tell me to floss and refuse to do the cleaning. I wasted my time sitting there for 2 whole hours, forced to overhear the staff gossip amongst themselves about things unrelated to their job.. that they don’t do. My entire experience was absolutely ridiculous and this place is by far the worst dental office in the lancaster area. I would give 0 stars if i could.
Thank you for taking the time to share your experience. We are so sorry to hear your wait time in our office was longer than necessary, we understand how frustrating it can be to go out of your way to come to an appointment just to wait. We would really value the opportunity to try and regain your trust. If you'd like to speak with our regional director, please email us at info@westcoastdental.com with your contact information. Thank you and we hope to be able to speak with you soon.
Family Dental Practice of Lancaster
rene guardado
They were awesome very polite and careful in so impressed I highly recommend
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Family Dental Practice of Lancaster
Lucy Canas
Francisco the dental hygienist is fantastic! He is really informative and explain everything in detail. I can totally feel the difference after the cleaning. He’s great!
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
Family Dental Practice of Lancaster
Laura Talavera
Fransinco was great on hygiene like always he’s the best well done with he’s work very professional. I totally recommend him
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Family Dental Practice of Lancaster
Sam Flores
Andres had a great attitude throughout my visit and was helpful in answering all my questions.
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Family Dental Practice of Lancaster
Mariana Esters
Appointment was at 9 am took 2 hours to get called back finally leaving at 11:20 just for them to do a recall exam and no cleaning. If they have no rooms available why book so many people at the same time? Makes no sense. Half of the front people are on their cell phones the whole time.
We apologize for the long wait and the incomplete service during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Thank you for your kind words! We're happy to hear that our team was nice and helpful during your visit at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Sara Velazquez
Don’t come here unless you would like to spend HOURS past your scheduled appointment time and listen to rude staff who will speak in Spanish about you. There’s a handful of really nice staff and doctors. But the time you waste waiting the couple of rude employees ruin it. Stop triple stacking appointments when doctors are on lunch
We apologize for the long wait times and the behavior of some staff members during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Lamebry
the hygienist Francisco was amazing . very professional and fast at what he does , 5/5 would recommend, amazing service.
Thank you for your kind words and recommendation! We're happy to hear that Francisco provided you with professional and efficient service at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Macii Thoma
My appointment was scheduled for 2PM. I have a cavity(so i think) and they asked me while scheduling (as a first time Patient) if i would like an orthodontist consult. I said yes might as well since I am already there. Finally, 40 minutes after my appt time I was finally called. They ended up informing me my appt was only for orthodontist. At this point I was very upset and said I just want to see if I have a cavity. They sent me back to the front where i waited another 20 minutes and told them I am gonna leave because this is absurd. So after becoming a keren, They brought me back. The girl doing my x-rays told me they had never even put my chart up. Then I proceeded to wait in the back another 30 minutes before I finally made the decision to leave. I spent 2 hours there and NOTHING was done. So unprofessional. I called my old dentist (who is an hour away) and now will be seeing him tomorrow. Such a shame. All these people care about is your pocket book, not your teeth. DO NOT GO HERE.
We apologize for the scheduling confusion and the long wait you experienced during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Rachel Doyle
Francisco the hygiene dentist is amazing . He explains your procedure and makes you comfortable . My favorite dentist for over 3 years .
Thank you for your kind words! We look forward to seeing you again.
Family Dental Practice of Lancaster
Thank you for choosing Family Dental Practice of Lancaster to fulfill your dental needs. We wish you continued dental health!
Family Dental Practice of Lancaster
Thank you for choosing our dental office and we look forward to seeing you again!
Family Dental Practice of Lancaster
vivian reyes
The dental hygienist Francisco does a great job, he did my cleaning and is very detailed and gentle when treating me. I noticed a huge difference and felt great after my cleaning. I definitely recommend him for hygiene services! The BEST in the AV !
Thank you for your kind words and recommendation! We're happy to hear that Francisco provided you with detailed and gentle care during your cleaning at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
mrKPnasty
Will constantly reschedule appointments. They wait until you’re in the the office to tell you, the day before, etc when you already scheduled time off. Office staff is a mess, always disorganized and just try to pass around your call when trying to speak to supervision
We apologize for the inconvenience caused by the rescheduling and disorganization. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Eric Tijerina
My wife was seen 2.5 hours after her appointment time. Was supposed to get a rx last Thursday for antibiotics and pain and they still have not called/emailed them in. She is really hurting and has spoke to the office 5 times and still no results. We are going to have to call our family doctor and find a new dentist because of their incompetence. Stay away from this place.
We apologize for the delay and the inconvenience your wife experienced with her appointment and prescription. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Lavone Johnson
Listen These so called dentist DONT even know what they doing so they said I needed a Deep cleaning which I was skeptical about anyway cuz my teeth don’t look that bad at all so sent it to my insurance to get approved they denied it I was pissed so I went to Western dental & doctor told me insurance denied it cuz I don’t need a deep cleaning! I needed a regular cleaning to remove my plaque. He said if they did a deep cleaning on me it would’ve messed my gums up smh. So That tells u enough right there. Not satisfied at all with the service provided definitely wouldn’t recommend. Go to western dental instead they are legit..
We apologize for the confusion and dissatisfaction regarding your dental treatment plan. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Thank you for choosing Family Dental Practice of Lancaster to fulfill your dental needs. We wish you continued dental health. Looking forward to seeing you again!
Family Dental Practice of Lancaster
Ismael G
Don't bother. You'll wait for forever before you get seen. 30+ minutes in waiting room multiple times.
We apologize for the long wait times you experienced during your visits. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Deorae Henson
I spoke with Angelica who tried to triple charge me and have me open a credit card for services that are covered from my insurance this place is just about the money I had all of my wisdom teeth removed years ago and they were trying to get me to do it again don’t go to this place I’m disappointed in the service and care they took with me and I’m never coming back I would recommend you don’t come either it’s a waste of time and money they tried to charge me for X-rays and cleaning with full coverage insurance if you do come here beware don’t let them pencil whip you I’m reporting them to my insurance company immediately
We apologize for the billing issues and the confusion regarding your treatment plan. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Elizabeth Bouvier Bonham
First appointment they were unable to see me and I had to reschedule. I live 40 minutes away. Second visit 2 hours before taken into be seen 1 hour before they do an exam..I need alot of work,alot Had another appointment to go to and wanted to come back for.consulation...Same.day called 4 times was left on hold and disconnected..Visit was in Aug 2023 received a bill in May 2024 and I have insurance and they did X-rays and an exam..Would never recommend this dental office went and got everything done at ValleyWide Dental
We apologize for the inconvenience and delays you experienced during your visits. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Thomas Michale
This place can not ever hold an appointment they canceled both my children’s appointments and made us reschedule twice not to mention every time you get to the appointment and sign in they make you wait an hour and a half till they call you back and per the receptionist the doctor is always running behind this office lack the basic skills of time management what is the point of an appointment system if you don’t hold it people have lives and make time to to fulfill the appointment and show up on time they need to get a team that has better time management
We apologize for the inconvenience caused by the cancellations and long wait times. Thank you for your feedback, and we are committed to addressing these concerns to improve our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Lucy Casian
$640 had zero work done and still in constant pain after multiple visits. wisdom tooth still impacted and can't eat or brush my teeth without being in even more pain. This place is a joke all they'll do is refer you to someone else and the receptionists there would hang up on you or whisper about you right in front of you when you complain. They would also schedule you for a late appointment then tell you there is nothing else they can do today and for you to reschedule. Then make you wait over 2 hours to be seen then send you a bill months later like they did anything.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email info@westcoastdental.com with your full name and contact information, so we can send your information to our corporate management team so that we may contact you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Family Dental Practice of Lancaster
Chavon Mathis
POINT BLANK PERIOD DON'T COME HERE IF YOU DON'T HAVE TO SUPER UNPROFESSIONAL WHERE'S THE HIPPA LAW FOR THE PATIENT I WAS SEEN HERE THEY MADE ME FEEL LIKE I WAS THE WORST CASE OF THE DAY THE EMPLOYEES WALK IN LOOK AT THE SCREEN AND WALK OUT LAUGHING LIKE WHAT'S SO FUNNY ME COMING IN TO GET MY TEETH FIX JUST HORRIBLE..?✔️
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Esmeralda Alvarez
Worse service ever! While in pain I went to see the doctor, they said they can do the root canal in the same day, they made me wait for 4 hours and then they said we are too busy we can not see you anymore!
We apologize for the long wait and the inconvenience you experienced with your appointment. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
OLAWUNMI LAWAL
I am Very disappointed in their services, they have been changing my daughter's appointment for past 2 weeks. When we finally came for the appointment they kept us in the room for more than 2 hours stating that the doctor is on lunch. Very bad service, I will never recommend this dental office.
We apologize for the inconvenience caused by the appointment changes and long wait time. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Yesica Arriola
West Coast Dental is an amazing place to go especially the doctor name Francisco iguionista. Thank you so much you are the best deep cleaner l. He made me feel good and everything and was very patient and explains every procedure. Francisco iguionista Is a very professional and Thank you! I recommend him. From: Jorge Arriola
Thank you for your kind words and recommendation! We're happy to hear that Francisco provided you with professional and patient care during your deep cleaning at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Latasha Burns
Terrible place they like to play around with people mouths they all unprofessional. Please don't go there. I warned you
Tanya McNeil
They are slow as hellllllllll. Prepare to spend the whooooole day. There's an hour wait to be called & ANOTHER hour to actually be seen. It's SO anoyinnng. Please do better.
We apologize for the long wait times you've experienced during your visits. Thank you for your feedback, and we are committed to improving our scheduling and patient experience.
Family Dental Practice of Lancaster
Danielle Byers
I have NEVER been as happy with my teeth as I am now! This practice is absolutely AMAZING. A huge thank you to Dr.Nima, registered dental assistant Rey and of course Natally RDAEF! The kindness , compassion and speed in wich you delivered my bottom plate, wich is absolutely a perfect fit , wil forever be a blessing to me! Thank you Thank you and Thank you!!!
Thank you for your kind words! We're happy to hear that Dr. Nima, Rey, and Natally provided you with a perfect fit and compassionate care at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Nancy Perry
Family dental practice is great and Andres the supervisor in the back is amazing with patients always very attentive and on it. If you have questions he's the one to go to. Thank you !
Thank you for your kind words! We're happy to hear that Andres provided attentive and amazing care at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Andromeda A.
Francisco was provided accepting customer device. We went above and beyond his regular required duties.When I came in I was very upset becauseThey relocated my Dr. and Francisco took the initiative to locate him. Took the initiative to ale Sure I left completely satisfied. He located him and He gave me the sea new information and He also rescheduled my procedure with Dr Amir, who. I really love. Excellent customer service. You need more people like that
Thank you for your kind words! We're happy to hear that Francisco went above and beyond to ensure you were satisfied and assisted with your procedure rescheduling at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
JOSE QUINTANILLA
I waited for 3 hours, after 3 hours of waiting, they told me they were closing that I need to reschedule.. they didn’t do anything….. very disappointed..
We apologize for the long wait and the inconvenience of having to reschedule. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
Yoselyn Villatoro
If I could give this place 0 stars I would. Like many others I was scared to go to the dentist but I got a terrible toothache one day & I figured I would go here, terrible idea. The “Doctor”was so unprofessional & made me feel so bad about my teeth , he even teased the assistant about my cavities, what reputable Doctor does that. Not only that, then they gave me a bill for $10,000 and wanted me to start treatment right away but thankfully I declined. I found a different clinic which treated me kindly & most importantly didn’t try charging me an arm and a leg. It’s been months but I never forget the terrible treatment I got at this “clinic” save yourself time and money , don’t go here.
We apologize for the unprofessional behavior and the distress you experienced during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
We apologize for any inconvenience you may have experienced. Please contact our office directly so we can address your concerns.
Family Dental Practice of Lancaster
Nelson Salgado
Francisco and Grace were amazing to me, my experience here pleasent. I am satisfied. They have great customer service and really listened to my concerns.
Thank you for your kind words about our team! We're thrilled to hear that Francisco and Grace made your visit a pleasant one and truly appreciate you taking the time to share your positive experience. We look forward to seeing your smile in our office again soon!
Family Dental Practice of Lancaster
Roni Johnson
I don't leave bad reviews often, but wow this one is needed. My son was sent out on a referral for an endodontist and was referred to this office. I called and made the appointment with no problems. 1.5 hours before the appointment I miss a call from the office. I call back. The what I assume is receptionist was very rude from the beginning of the call. She informed me they don't have an endodontist at the moment and hangs up while I'm in mid sentence. I have to call back again. The second person was nicer but couldn't find my child in their system. I repeat "he has a new patient appointment I need to cancel." Obviously she was not listening because her response was "we don't have any." After repeating again that "I need to cancel the new patient appointment since they do not an endodontis" she found the appointment abruptly says, "it's canceled" and hangs up. I'm glad things didn't soul out since the staff lacks professionalism.
We apologize for the unprofessional behavior and confusion you experienced with your son's appointment. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Family Dental Practice of Lancaster
We're pleased you had a great experience with our dental office! We look forward to seeing you again.
Family Dental Practice of Lancaster
Priscilla Hill
I REPEAT DO NOT COME HERE !!!!!!! I MEAN LET ME START WITH HOW LONG THEY TAKE U WILL SPEND UR WHOLE DAY HERE !!!! I def will change them dental offices cus wow !
We are reaching out to you to say we hope all is well, and we're wondering if anyone from our team has reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Dante Ramirez
Probably one of the WORST dental practices I have ever been to. Where do I even begin with this place ???? You get there as a new patient and you aren’t even seen for like 3 hours I promise you I am not even joking in the slightest… it is awful!!! Then you get seen and put into a room and what not … an hour goes by and a dental assistant comes in and says oh you haven’t been helped yet? Let me get someone… 30 minutes goes by and someone finally comes. I can go into depth about this place but please please please avoid this place at all costs. Your money can be put to use somewhere else where they care about you!
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Family Dental Practice of Lancaster
James Kanedrick
DO NOT GO HERE!!! This place is a nightmare. I've sat for 4 hours in the room before anyone consulted me, and every procedure I've ever had done left me with EXCRUCIATING pain. I've had 2 separate crowns fall off from here because of them being ill-sized and not cemented right. Avoid this place at all cost!
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email info@westcoastdental.com with your full name and contact information, so we can send your information to our corporate management team so that we may contact you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Family Dental Practice of Lancaster
Candida Garcia
The girl at the front desk Breanna was so friendly and personal.She greeted me with a smile and helped me right away.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Maria Lopez
All I can say is"excellent" work Dr. Moreno and Rey. I'm very grateful and satisfied with the deep cleaning and the fill ins that I had done. I had no pain afterwards just a little sore. Thank you ?
Thank you for your kind words about our office. Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a wonderful experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can't wait to see you again soon.
Family Dental Practice of Lancaster
Jazmine Johnson
The wait time to be seen is ridiculous. They set you an appointment and you don’t get seen for Hours later. OVER 2 Hours every time. Really need to look into another dentist office!
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again, we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Family Dental Practice of Lancaster
maria martinez
Not sure why every time my husband goes to his appointment, he ALWAYS ends up waiting over an hour to get seen. It is unfair! Especially considering that he gets there early to be there on time. Whoever I spoke to on the phone today was rude too. My family and I will definitely be looking to go elsewhere.
We are sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. Regardless, we are making a conscious effort to minimize wait time and let patients know when we are running behind schedule. Additionally, we apologize if any of our staff came off as unfriendly in any way, as we promise that is never our intention. If you need additional help or have any questions, please call our office, or send us an email at info@westcoastdental.com
Family Dental Practice of Lancaster
We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Jasmine Walotka
It was way too slow. I was waiting for hours for the dentist just to give me my tooth x ray results and then even longer for her to start working on one tooth. Then I still didn’t even ever get the mouth cleaning. They completely skipped the cleaning and billed for it anyways even though they never did it. And on top of that I had a terrible reaction to the numbing agent the dentist put in my mouth. She started drilling and then suddenly stopped saying she couldn’t finish it. At the end nothing got done. No cavities were even filled either. Not happy at all. This all took 6 hours too for nothing to even get done. And this wasn’t the first time something like this happened either. This whole wait thing happens every time. The last time I went I was literally waiting for 5 hours and they still had never given me my tooth x ray results. So I just got up and left. And the time before that I was literally waiting in the lobby for 2 whole hours just for them to send me home saying that nobody could help me that day, even though I clearly had a set appointment and I came on time. What a terrible dentist place this is. Nothing ever got done whenever I’ve went despite my efforts to keep giving them a chance. This is not a good dentist at all. I regret ever going to them. They make you wait hours and hours even though you have a set appointment with them. They don’t get their timing right at all. I will be switching to another company right away. Definitely please DON’T go here!
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at info@westcoastdental.com with your full name and contact information, we will send your information to our corporate management team so that we may contact you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time
Family Dental Practice of Lancaster
Stacy Lee
Family Dental in Lancaster WAS a great place to have Dental work done years ago when dentists like Dr Robert, Dr Beiber, Dr Nima were there,but unfortunately they are gone and they went downhill fast,I see there are numerous complaints about them but that doesn't surprise me,its important to always ask them if the work that you are having done is covered by insurance,be careful that they don't charge you for something that was covered under insurance and if they do report them and get your money back from them within one year, it's what they did to me but I waited after the year to ask for my money back but i didn't get it was past the year because I didn't know,I paid for 6 porcelin crowns that they failed to tell me were covered,and never mentioned a pre authorization form,after Dr Nima crowned them and they hurt right away Dr Nima said he would make me a bridge but because he was gone when I went back as it was during covid,West Coast aka Family Dental in Lancaster said that because he was gone they wouldn't honor it,management strung me along for a while leading me to believe that they would help me but they didn't,I wasted $4500 and some of the teeth had to be pulled,I tried calling corporate as they are just as bad as management,,,useless,if I had known the first year to ask for my money back I would have done it but it was over the year,It was one of the girls at Denti Cal that told me they were supposed to tell me that they were covered but they didnt,so be careful of this place when you are waiting for over an hour to be seen,I can tell you that Elite Dental next to Pep Boys in Lancaster is an excellent dentist office and I have never waited more than 10 minutes
Legendmade 58
Rey was amazing assisting on my procedure today. Dr Joseph was quick and careful making me feel comfortable during my operation.
Thank you for your kind words about our team! We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Socorro grimaldo m Grimaldo
Andres was wonderful taking care of my daughter in professional manner. We appreciate the care given to us by Dr Joseph and Jasmine as well. Thank you
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Dragoon Castro
My god this place is a dump! I made an appointment for 11am and they made me wait 3 hours!!! They told me that the doctors were at lunch and now that they were behind. My god. So disappointed ?
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly and are working our hardest to minimize excess wait time in the future.
Family Dental Practice of Lancaster
Keflyn Carter
This is the slowest dental place I 've ever experienced. It's sad when the staff asked are you still here & it was an emergency appt.
We are sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum and we are making a conscious effort to minimize wait time and let patients know when we are running behind schedule. If you need additional help or have any questions, please call our office, or send us an email at info@westcoastdental.com.
Family Dental Practice of Lancaster
Michael Castaneda
Great service and real friendly and respectful people ? thank you Dr.moreno, Lucy, Grace and Andres.. Highly recommend this location ???
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Julio Dubon
The experience was wonderful and painless, very professional staff: Dr Amir Nataly and Lucy made me very comfortable!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Ingrid Aguilar
Today I was scheduled for both of my kids at 4pm..was told on a arrival that they left me a voicemail changing my appointment to 3pm Instead...I let the front desk know that I haven't checked my messages and someone should have text me and waited on confirmation...they need a better system ...I'm now home and checking my voicemail and don't have any messages stating the time was changed ..it just reads this is Jessica just confirming your apt for today ...this is not the first time I get send away due to this office being too busy . And the receptionist didn't even know that my son had already got X-rays done a last week.they don't read the charts they never know what the purpose of the apt is for . changing dental locations this place is unprofessional.
Hello Ingrid. Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a great experience! We are glad our staff was able to take great care of you during your visit with us and answered any questions you may have had. Thank you for choosing Family Dental Practice of Lancaster as your dental provider, and we look forward to seeing you at your next appointment!
Family Dental Practice of Lancaster
Julian Pena
The worst experience of my life! They stole 3k dollars from my insurance and did nothing to me! They don't want to speak Spanish and they treat you very badly!
We're reaching out to let you know we hope everything is going well, and we're wondering if anyone on our team has reached out to help you with your concerns. If not, we apologize and urge you to contact us at info@westcoastdental.com so we can help you resolve this issue. We appreciate your patience during this time.
Family Dental Practice of Lancaster
C K
This was our first and last visit! Two of us came in today and we had 10am and 11am appointments. We arrived at 10 am. Stayed for 2 hrs and 15 mins and they only accomplished X-rays. Left angry. Both of us sat in dentists chair for a long time but no dentist appeared. Lots of clerical and dental staff but what's getting done? So wrong! Unacceptable!
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly and are working on ways to minimize these situations. Again, we apologize for the wait and are working our hardest to minimize these situations.
Family Dental Practice of Lancaster
B B
I had to have my 4 wisdom teeth removed today and had a great experience. Dr. Joseph and Andres performed the procedure quickly. Ci Ci was my treatment coordinator, Tiffany was my dental assistant, and Graciela took my x-ray. Everyone was helpful and answered my questions.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
Family Dental Practice of Lancaster
Kayla McCormick-Simmons
Andres and Doctor Joseph were such an amazing help to me before my Oral Surgery by telling that everything was going to be okay and that I had nothing to worry to about. I was still extremely nervous because I never had this done before but I really appreciate that their help. CeCe was also an amazing help when it came to financing with all of the options that was offered to me with my surgery and I really appreciated her help.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Zan 414
The overall experience was terrible. Chaotic and unorganized, wait times on appointment dates up to an hour. Unfriendly and childish staff. Avoid at all costs.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue. Please email us with your full name and contact information at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Tracy Vine
Dr.Esmeraldo & his assistant Andres... Displayed, a smooth system of care and expertise as they performed accuracy in treatment to my husband today. Outstanding patient care...❣️ Thank you!! Renard & Tracy Vine ???
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Sur Alis
Instead of help they damaged my teeth and nerve root.There is an awful inflammation. Then they asked me to change my insurance group for further treatment and offered to place implant. That was their help.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at info@westcoastdental.com with your full name and contact information so that we may contact you immediately to resolve these issues with you. We apologize once again and thank you for remaining patient during this time.
Family Dental Practice of Lancaster
Jacqueline Mora
Andres the supervisor is the best! He really helped me understand the process of everything. I will definitely be going back!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Tiawnah Finnell
Andres don't remember me but every time I come here for me and my kids his efficient superior work is always amazing, he deserve a raise ?
Thank you for your kind words about our team! We're glad to hear Andres could make your appointments go smoothly and look forward to seeing you all again very soon! :)
Family Dental Practice of Lancaster
Zareya Horn
Andres made my stay very comfortable and had me walking out pain free and I am very thankful for that.
Thank you for your kind words about our team! We are happy to hear Andres was able to make your appointment smooth and comfortable. We greatly appreciate this feedback and look forward to seeing you again soon!
Family Dental Practice of Lancaster
Marisol Vitorino
Andres and doctor morneo are the best the treat you with respect and they are really great doctors I will recommend you guys to go with them there the best❤️
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Justin Johnson
For Andre, My visit was very warm and welcoming. Everyone was very informed and professional. They were very patient while tending to my needs.
We're pleased you had a great experience at Family Dental Practice of Lancaster. We look forward to serving you again with the same level of quality dental care.
Family Dental Practice of Lancaster
Jaidah Kalanni
Andres the supervisor was a great help fast service and making sure I got everything I needed.
We're pleased you had a great experience at Family Dental Practice of Lancaster. We look forward to serving you again with the same level of quality dental care.
Family Dental Practice of Lancaster
Dani Pruitt
Andres the supervisor was very polite and helpful he gave me very good advice. Will return because of him.
Thank you for your kind words! We're happy to hear that Andres provided you with polite and helpful advice at Family Dental Practice of Lancaster. We look forward to seeing you again! - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Alexis Guerra
DO NOT COME HERE. Wow I hardly leave bad reviews but I hope I can save some of you. This place is filled with lies. I had come to this place and had my x rays done on October 14th and had to reschedule because the dentists “left”. Seriously when you have patients waiting? They told me next time I came in there would be NO waiting time. I came in on October 28th. Took 25 minutes to see me. Sat me on the chair. Waited another 40 minutes before one of the staff said “has the doctor seen you yet?” Which made me think they forgot I was there. Completely unprofessional and disrespectful. I waited another 20 minutes and NO ONE came to check up on me. Let me remind you they said I would have no waiting time. This is the last time I’m coming here. If you value your time, do NOT come here. Go somewhere else. That’s what I’m going to do. I simply just walked out and they didn’t even notice.
Mrs. Collins
From the moment I walked in (first time) for my visit all of the staff were very friendly and efficient, paperwork was very easy and simple to complete, and I was seen right away. Andres is professional, friendly and funny making the x-ray experience a breeze usually those things hurt like hell. Dr. Long will be described as Knowledgeable (well seasoned), gentle ( I didn't even notice he had injected the local anesthetic), Kind, empathetic, Professional and patient. I had a horrific experience at Western Dental in Los Angeles on Martin Luther King Jr Blvd and this visit turned my perception of Dentistry back to a positive one. See you guys soon and God Bless ?
We're pleased you had a great experience at Family Dental Practice of Lancaster. We strive to provide quality oral health care in an accommodating and professional environment for all our valued patients. We appreciate you for entrusting us for your dental needs, and we look forward to seeing you again. We wish you continued dental health.
Family Dental Practice of Lancaster
We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
We apologize for your dissatisfaction with the cleaning. Thank you for your feedback, and we are committed to improving our service. - Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Jaqueline Reyes
Andres the supervisor was amazing in making sure that my son was cared for during his dental appointment
Thank you for your kind words! We're happy to hear that Andres ensured your son received excellent care during his dental appointment at Family Dental Practice of Lancaster. We look forward to seeing you again!
Family Dental Practice of Lancaster
Kayla Ward
5 stars! BEST dental office i’ve been to in a while, very professional & friendly especially Andres. They even offer payment plans (:
Lennard
I visited this clinic on August 7, 2023 to get a broken tooth fixed. Everything was fine on the first visit, the tooth got fixed to fall off 7 days later. Since then I've tried to schedule a second appointment with Dr. Sam Baradaran; this appointment was reschedule by the Dental Office 3 times to accommodate Dr. Baradaran busy schedule. On the actual appointment day I waited 1:15 minutes inside the small dental chair waiting for the Doctor who appeared to be real busy with another patient and have totally forgotten about me. I was told to reschedule again for the next day at 0900 hours, I was 10 minutes early to appointment, checked in, and I waited 1 1/2 hour to be told the Doctor was not in. mmm... I will go where my money and I as a person has a better value. Semper Fi. Shalom. Dr. Leonard Ferrer-Levi
Jason Mills
Andres tge supervisor , is one of your best supervisor. Great communication between him in patients. Need more guys like him. Great job Andres.
Yasmin Jones
My son had a lot of work done by Dr. Amir. This last time was 5 root canals and a bridge. The front office needs work in understanding scheduling and getting insurance authorizations, but Dr. Amir H was amazing. We were scheduled for a 2pm appt. Office closed at 5pm and Dr. Amir, and Tiffany stayed until almost 8pm to finish the procedure. They did a great job. Dr. Amir was very understanding and kind hearted.
Marissa
Usually don’t complain or anything, but the experience was unusual for me. Recently went to my appointment at 4 and it took a while for them to call me up. All they did was X-rays then told me the dentist can’t see me and I will have to reschedule. Never had this happen before at any dental place. Usually many other dentists do the X-rays, cleanings, and fillings all at one day. Also so many people were waiting. They seemed over booked. Pretty sure they rescheduled me because they wanted to clock out already ?. Wished I got what was expected to be done. Suppose to come back next week. I think I’m just gonna switch to a different place. But the guy that did my X-rays was pretty professional.
Melissa Nicolee
Can’t get ahold of anyone on the phone just sit on the line waiting for over 20 minutes. Been waiting for my sons braces to be approved for the past 2 months only to find out they never sent anything over to be approved. This place is not professional
We are sorry to hear about your recent experience at our dental office. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Family Dental Practice of Lancaster
Hey Josie, we are pleased you had a positive experience at Family Dental Practice of Lancaster. We appreciate you entrusting us with your dental needs, and we look forward to serving you again in the future. We wish you continued dental health!
Family Dental Practice of Lancaster
Roy Arellano
UPDATE: Still one of the worst business! Can’t wait to find a new dental office and take my business elsewhere. It’s one thing to have to deal with an appointment, it’s something entirely different when one loses the WHOLE DAY because of how inefficient they are. Constant waiting and folks walking around with no sense of urgency or respect for our time. Truly one of the worst experiences. Do you want to feel like you're at a Used Car Lot? Visit Family Dental Practice of Lancaster. It is really frustrating. Not to mention they send all these surveys out (repeatedly) only to not respond to direct issues. So, maybe some public admonishment will help them pay attention to their PATIENTS. First and foremost, I'm there for dental healthcare, not to be upsold or to wait to see multiple people. They really need to change their whole business approach. If a patient is on time, then they should be seen within 30 minutes of arrival not an hour or more. Once X-Rays were done I sat waiting for another 30 minutes for the dentist to review my X-Rays and to check my mouth only to receive a recommendation of a cleaning and $8,800.00 USD in unnecessary crowns to replace my fillings. But before I could ask questions or decline on the up-sale, the Dentist leaves again only to send in an office worker to go through this entire sales pitch. This needs to change. I only want to see the front office workers at check-in and check-out, once I'm in the chair I just want the job to get done and not be upsold! If they don't change then I guess I'll have to take my business elsewhere. Total time at the dentist for a simple X-Ray, Biannual Check-Up, and Cleaning, 2.5 hours (actual time receiving the care I came in for 30 minutes). I should charge them for my time. SMH.
Rhonda Weaver
Do NOT go to this place. On June 25th I broke a crown and was directed to this facility as an emergency dentist. They removed the tooth and we decided that I would get an implant. I had a consultation with the oral surgeon on 7/1, CT scan on 7/21and back to oral surgeon on 7/29. I show up, they can’t find my scan. Sit there for two hours until they tell me the office Wi-Fi is not strong enough to download the file. Say they will call me on Monday with my treatment plan. Monday no call. I call them on Tuesday and am told they will call back Wednesday 8/2. They just decided to call today 8/18. Fortunately I have already found someone else.
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Family Dental Practice of Lancaster
Hi Jackie, thank you for taking time to write us a review. We are thrilled you had a positive experience at Family Dental Practice of Lancaster. We aim to provide a friendly and accommodating environment for all our staff and especially our patients. We look forward to serving you again and wish you continued dental health!
Family Dental Practice of Lancaster
Rashelle Blessed
Evelyn and Ray were amazing. Treating me and my son concerns at tops. Gladly, appreciate them and the Dental office.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Family Dental Practice of Lancaster
J Saavedra
Waiting times have improved! Dr. Amir is patient and explained everything in detail. Nataly and Adres were kind caring.
Thank you for taking the time to let us know how we did. We're thrilled your most recent visit with us was better than the previous visit. Thank you for choosing our dental office to fulfill your oral health needs. We wish you continued dental health!
Family Dental Practice of Lancaster
Global Dezi
Was an enjoyable experience Kenia and Dr.Moreno were very patient and gentle usually I dread the numbing shots but they definitely changed my mind on that! Very short wait I’ve been going to family dental for about a year now and have had no issues
Ana Lisbeth Argüello
Thank you Jazmin and Andres we came out very satisfied with your work
Marlene Flores
I’m very happy with this office. Everyone is so friendly and nice staff. Dr. Amir is very informative and resolved my issue and fixed the problem. Nataly is always helpful in explaining my aftercare. Thankful for them. We all want to keep our teeth and keep them in the best care.
Hey Marlene, we're pleased to hear that your visit with Family Dental Practice of Lancaster was a positive experience. Our goal is to provide a comfortable and accommodating environment for all our young patients, and we're glad that our doctor and staff were able to assist you with any questions and concerns you may have had. Your satisfaction is important to us, and we look forward to serving you and your child again. Thank you for your kind words and trust in our team
Family Dental Practice of Lancaster
E V
I paid for braces in full. I had a discount from my insurance and even switched over insurance. My braces were great. Until I had to take them off due to an MRI, I asked for Invisalign and paid in full again. I was told trays were included. Instead of invaslign, I got 3M. Which, due to the glue, turned my mouth very yellow. I went to another dentist, who confirmed it was the glue and advised me to return. So I did. I addressed that it wasn't Invisalign but 3M and was embarrassingly yellow. The orthodontist said I had a case. He took partially off the caps, waited three months, and when I came back in under an apt for impressions and took the rest of the caps off, he made me wait an hour. Then came in and looked at me and said “I'd be unhappy” told me to get my money and leave. I was shocked. It wasn't what the appointment was set up for nor what we spoke about. They then had me sign what I was at first being told was end of treatment later turned out to be a satisifactiobdisclaimee when they didn't even do the job. Then I was told I needed to contact corporate who has yet toncontavt me to get a refund. I now have to find a dentist to take the rest of the caps off and they stole 5k. I was told it would be a partial not even a full refund. Knowing I paid everything in full and would had paid more if needed. Truly disappointing. Shocking to have been treated this way and lied to on expectations along with being tricked on what I paid for. I was not satisfied at all on this outcome. The orthodontist made it seem as if it was my fault. Despite everything.
Cecilia Bowen
Kenia and Dr. Turki was so amazing with my 11yr old son they made him feel real comfortable thanks.
Luis Anthony Alfaro Quiroz
The worst experience with these people, nothing professional, they make appointments and then they say there is no doctor, they behave like gringos because they say they don't speak Spanish. My pregnant wife was made to attend ghost appointments twice
BD
Rey was and is amazing!!!! Very professional and kind! I definitely recommend seeing him.
Hello, we’re glad you had a great experience at our practice. Thank you for choosing our dental office for your oral health needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Family Dental Practice of Lancaster
jessie ochoa
We love this place y hablan español Jocelyn was very very nice and so helpful with everything I need it to feel out!!!! i definitely recommend this place to everyone
Melissa Flores
I'm that patient that comes one time and doesn't return for years. But since coming to this office, the staff has always been pleasant, gentle and attentive to my needs. Not to mention that Dr. Amir has become my favorite doctor and it's always nice to see him. He's very caught up with up-to-date techniques, which to me, is a huge plus. Andres is the assistant and always very friendly, informative and explains what is going to be done for me.
Miranda c
If you choose to make an appointment here, be prepared for the appointment you make to switched to a different time slot than previously discussed without your knowledge. And then once you get there, be ultra prepared to sit and wait for at least 40-60 minutes passed your appointment time to even be called back. What’s the point of making an appointment? Once you get the room, you can expect to wait longer for someone to come and get a basic cleaning and inspection to be done. Kind of frustrating if you ask me.
We apologize for the inconvenience you experienced during your appointment. Your feedback is essential to us, and we will take this issue seriously to improve our scheduling and reduce wait times. We understand your frustration and are committed to making necessary changes to provide a better experience for our patients. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Family Dental Practice of Lancaster
Kenisha Sims
Andrew made my son experience very pleasant he took his time explaining step by step. Very professional & courtesy. They also have the best appointment schedule doesn't takes months to be seen.
Hi Kenisha, we thank you for sharing your positive experience with us! We're glad to hear that your son's visit with us was pleasant and that you were provided with professional and courteous service. We strive to ensure that our patients are seen in a timely manner without having to wait for months. We appreciate your feedback and look forward to serving you and your family in the future.
Family Dental Practice of Lancaster
Sonia Herrera
I was apprehensive about changing dentist office but the staff here are accommodating. Kelly was patient with all my questions and was the one who assisted me at the initial visit, assistant Ray explained the procedure alongside dentist prior working on this great smile of mine lol. Many visits later the team at Family Dental (on ave K not the one in photos) have kept my smile healthy and me happy :)
Tynika Butler
Andres and dr. Esmeraldo is the best dr and great customer service I will return as their patient
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Tuti Mania
I used their service for my kids cleaning and check up. Dr. Mark Evini suggested treatment he didn’t force anything. My son is scared of needles Dr gave him options and gave my son comforting solution. Kenia Ruvalcaba made my boys feel comfortable. I was happy with the service they provided.
Thank you for sharing your positive experience with us! We're glad to hear that our doctor provided helpful suggestions without pressuring you into any treatments. It's wonderful that he took your son's fear of needles into consideration and offered comforting solutions. We're also pleased to know your boys felt comfortable during their visit. We appreciate your feedback and are happy that you were satisfied with the service we provided. We look forward to seeing you all at your next appointment. We wish you all continued dental health!
Family Dental Practice of Lancaster
We appreciate your positive feedback and are thrilled to hear that you had a great experience with our doctor. Thank you for choosing Family Dental Practice of Lancaster as your dental provider, and we look forward to seeing you soon! We wish you continued dental health.
Family Dental Practice of Lancaster
Annabelle Myers
Very satisfied & happy with the work done at my new dental office...thanks to the professional & courteous way I've been treated by Dr. Mark & his assistant Francisco...the entire staff have been very accommodating & respectful, thank you for all your efforts! ??
Hello Annabelle! Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you had a positive experience at our office. We strive to provide excellent care and a comfortable environment for all our patients, and we're glad that we were able to meet your expectations. Thank you for choosing us as your dental provider, and we look forward to seeing you at your next visit.
Family Dental Practice of Lancaster
BW
This is a great office and I thank the staff and the doctors for having helped me with my oral health as much as they have. Dr. Mark Evini as well as Andres, and Francisco are all pleasant to be around.
Thank you for your kind words and positive feedback regarding our office. We appreciate your gratitude towards our staff and doctors. We strive to create a pleasant and comfortable environment for all our patients. We appreciate your feedback and hope to continue providing excellent oral health services in the future. We wish you continued dental health!
Family Dental Practice of Lancaster
Pam Garcia
Was the worst place I have ever been to!!!!! Won't go there again if you like to wait in a dentist chair for 3hrs this is the place to go to!!!???
Hi Pam, we are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. We hope you give us another chance to have the opportunity to serve you better in the future.
Family Dental Practice of Lancaster
Kimberly Mudge
Of talking to these people after hours of talking to these people, they finally took an appointment for my daughter for 11 o’clock this morning when we rolled in here this morning early, they let us know that it would be hours long. Wait the entire lobby is packed with people. People are saying that we did four hours to get their work done here go anywhere else.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to email us at info@westcoastdental.com.
Family Dental Practice of Lancaster
Marisela Lopez
Terrible, they give you an appointment and they see you three hours later
Thank you Maria for taking the time to let us know how we did. Thank you for choosing Family Dental Practice of Lancaster to fulfill your dental needs. We hope you have a great day! We wish you continued dental health.
Family Dental Practice of Lancaster
Lorie Salas
It was horrible out appointment was at 10:30 it was after 12:00 when I asked how much longer it would be they said we still had 4peopple ahead of us not good at all I'm diabetic felt sick so had to reschedule not happy
We sincerely apologize for the inconvenience you experienced during your recent appointment with us. We understand that the extended wait time was frustrating. We are actively working on improving our scheduling process to ensure a more efficient and timely experience for all our patients. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Family Dental Practice of Lancaster
Evan Torres
There's always a problem with the procedures being scheduled. Either the staff in the front are messing up or they need more personnel to fulfill the scheduled appointments. I've had more than a few appointments were there been extremely long wait times and we end up being rescheduled. We always get an apology but that doesn't fix anything specially since the problems are still the same.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Family Dental Practice of Lancaster
Hello, we’re glad you had a great experience at our practice. Thank you for choosing Family Dental Practice of Lancaster for your dental needs, and we look forward to seeing you again!
Family Dental Practice of Lancaster
Hi, Marisol, thank you for bringing this to our attention. We take patient experience very seriously and are implementing conscious efforts to make improvements. If you have any additional questions, please email info@westcoastdental.com and an office manager will be able to assist with any questions you may have. Thank you
Family Dental Practice of Lancaster
Alicia McNeal
ANDRES THE SUPERVISOR Very awesome cares about patient needs very attentive and has a good spirit ??
Precious Chism
The Supervisor Andres is the best , is so helpful and attentive . Always have Great energy & positive attitude
Thank you for your very kind review! We pride ourselves on providing attentive and helpful service, and it's fantastic to know that you had a good experience we like to provide, with our staff member’s positive attitude and great energy. We're grateful to have patients like you and look forward to continuing to exceed your expectations.
Family Dental Practice of Lancaster
Alex Gee
Andres was very nice and helpful I would recommend this office hopefully it will be quicker next time
Hi Alex, we thank you for your kind review! We're delighted to hear that you were provided with excellent service and that you would recommend our office. We appreciate your feedback and understand your desire for quicker service. Rest assured, we are continuously working on improving our efficiency to ensure a faster experience during your next visit. We look forward to serving you again soon at Family Dental Practice of Lancaster.
Family Dental Practice of Lancaster
Statira Sanford
Supervisor Andres Lemus he is very nice kind and asked me how I was when he was doing my treatment i know him from the other building and he was the same way very courteous. That’s why I am at this building. Now I’m looking for many years to be at this dentist I just found out that Andre is the supervisor he is excellent.
Thank you for putting your trust in our practice, Statira! We would be so happy to continue to serve you and your smile for many years to come and we hope to continue to provide you with exceptional service and care.
Family Dental Practice of Lancaster
We're so glad to hear your little one had a great visit. We hope to see you both again soon!
Family Dental Practice of Lancaster
Crystal Coutu
I've seen multiple dentists here and they have all been great. Friendly, knowledgeable, professional, and make you feel comfortable. During my most recent visit they were very quick and efficient. I'm pleased with the results.
Thank you for taking the time to leave us a review! We truly appreciate your kind words and are thrilled to hear that you have had positive experiences with our team of dentists. It is our utmost priority to provide a friendly, knowledgeable, and professional environment where our patients feel comfortable. We are delighted that your most recent visit was quick and efficient, and that you are pleased with the results. Your satisfaction is our goal, and reviews like yours reaffirm our commitment to delivering exceptional dental care. Thank you once again for your feedback and for choosing our dental practice. We look forward to serving you again in the future.
Family Dental Practice of Lancaster
Lisa Durant
WORST dental office ever. I went in with pain and I left in pain. All they tried to do was sell me on over priced cosmetic procedures. I can’t believe a dentist would allow a patient to leave in pain.
Hi Patricia, we are so sorry to hear this was your experience with our office. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com so that we can look into this matter internally. We hope to hear from you soon.
Family Dental Practice of Lancaster
Antonette Tibbs
Hello my name is antonette in I was a patient at family dental today may 31, 2023 in I need a oral surgery done on my mouth for me to get my crown done today in I couldn't afford it in Dr Mark Evini and kenia blessed me with everything today it was a blessing ? I thank you Dr Mark for everything you glady felt my pain in listened to me in understand where I was coming from in didn't charge me for anything today God bless you all
Thank you for your 5-star review and for choosing Family Dental Practice of Lancaster. We're thrilled that you provided oral surgery you needed and assist with your crown. Your kind words mean a lot to us, and we'll be sure to share your gratitude with them. If you have any future dental needs, please don't hesitate to reach out. Wishing you continued dental health and happiness!
Family Dental Practice of Lancaster
We greatly appreciate this feedback and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Thank you Rolland for taking the time to let us know how we did. Thank you for choosing Family Dental Practice of Lancaster to fulfill your dental needs. We hope you have a great day!
Family Dental Practice of Lancaster
Yolanda Handford
Andres was great! His customer service was phenomenal. He interacted with me constantly. I'm very impressed with the service I received.
Hey Yolanda. Thank you for your review! We're delighted to hear that you had a positive experience with our staff. Our team takes pride in providing excellent customer service, and we're thrilled that our front desk was able to assist you with politeness and helpfulness. We appreciate your kind words and look forward to serving you again in the future.
Family Dental Practice of Lancaster
Latanya Cotton
Thank you Andres for helping out my son, great service and I highly recommend this dentist to everyone. Ill definitely come back.
Hey Latanya! Thank you so much for your kind words and for recommending our dentist. We're thrilled to hear that your son had a positive experience and that our service met your expectations. We look forward to welcoming you back in the future and providing continued excellent care. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you for choosing our practice!
Family Dental Practice of Lancaster
Monica Torres
My Dentist is AWESOME!!! But she left this office, I need to start looking for a new dental office this one has no employees with ethics and they lack the understanding of customers service. As patients we look for a place that we can feel welcome and taken care of, I believe that management need to come up with a good solution regarding cancelations and not have us waste our time waiting to be told that we're not going to be seen, I mean if they have the service of texting us with a reminder they are capable of doing the same for cancelations. I think that in a business such as a dental office quality and quantity should be at the same level.
Hey, Monica, thank you for the feedback! We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
We sincerely appreciate your kind words and feedback regarding your experience at Family Dental Practice of Lancaster. Thank you for choosing us, and we look forward to serving you in the future. We wish you continued dental health!
Family Dental Practice of Lancaster
We deeply apologize for the experience you had in our office. We urge you to email us at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
katelyn roane
Absolutely wonderful they were so nice to my 7 year old and provided information on how to care for him they also got him in quick. I definitely recommend
Thank you Katelyn for taking the time to let us know about your positive experience. Thank you for choosing Family Dental Practice of Lancaster to fulfill your dental needs. We wish you continued dental health.
Family Dental Practice of Lancaster
Hey Nathaniel! Thank you for your kind words and for choosing Family Dental Practice of Lancaster. We're delighted to hear that you have positive experiences with us during your visits. We look forward to continuing to provide you with excellent dental care in the future. We hope you have a great day!
Family Dental Practice of Lancaster
Karla Parada
Thank you to family dental practice of Lancaster the always offer good customer service. Thank you to Andres for helping me today god bless you.
Hey Karla! Thank you for your kind words and for choosing Family Dental Practice of Lancaster. We're delighted to hear that you have positive experiences with us during your visits. We look forward to continuing to provide you with excellent dental care in the future. We hope you have a great day!
Family Dental Practice of Lancaster
Hello! We are thrilled to hear that you had an excellent experience at Family Dental Practice of Lancaster. We greatly appreciate your kind words. Rest assured, we will continue to provide the same level of care and dedication during each visit. We look forward to seeing you again and providing you with the outstanding service you deserve. Thank you for choosing us.
Family Dental Practice of Lancaster
Joe Nathan
My complaint is not towards professionalism or the quality of work .. it towards the amount of time (3 hours) I spent there.
Thank you for taking the time to bring this issue to our attention, Joe. On behalf of the office, we would like to apologize for the long wait time. We know how frustrating it can be when you have gone out of your way to make it to our office just to wait a significant time to be seen. We want to help in any way that we can. If you could please email info@westcoastdental.com with your contact information so that we may reach out to you to resolve this matter. Thank you.
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, Hellen!
Family Dental Practice of Lancaster
MDR
Andres Lemus is absolutely fantastic he went above and beyond his job description I’m sure! He made me not only comfortable when I came in the office,he also took care of me monetarily which is a big plus his professionalism was not only unbelievable but needed! THANK YOU ANDRES!!!!!?Great Job
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a wonderful experience at our facility. It's always our goal to provide a high level of professionalism and maintain a good relationship with our valued patients. We look forward to serving you again in the future.
Family Dental Practice of Lancaster
Athena Blakely
Don’t make people wait for 3 hours just to tell them you can’t do anything. I’m making a yelp review as well your staff is horrible
Thank you for taking the time to bring this issue to our attention. On behalf of the office, we would like to apologize for the longer than usual wait time and lack of communication. We know how frustrating it can be to be when you have gone out of your way to make it to our office just to be rescheduled. We want to help in any way that we can. If you could please email info@westcoastdental.com with your contact information so that we may reach out to you to resolve this matter. Thank you.
Family Dental Practice of Lancaster
Mr. Bond
Marvelous work and assistance thank you Dr. Esmeraldo and dental assistants Angie and Rey. Very happy with the detailed information provided.! As well as the best recommendations for proper procedure.
Thank you for putting your trust in our practice and our team thanks you for your kind words! We hope to continue providing only the very best dental services to you for all of your future appointments to come! We appreciate you, Jose!
Family Dental Practice of Lancaster
We are so happy to hear this was your experience in our office and we look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you and your little one for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
We are so happy to hear you had a great experience with our staff in Lancaster, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon, Edith!
Family Dental Practice of Lancaster
Dave Idk
I've been infinitely patient with them: I've dealt with their insulting tone, I shook the dentists hand and thanked him, I waited patiently 2 hours for my appointment that I arrived early for... I came back after being unceremoniously booted from the dentist chair when my insurance didn't go through. If I have questions about their work then I'm "insulting" them though. Do. Not. Go. Here.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you
Family Dental Practice of Lancaster
bertha ghazouli
Tell the woman not to be rude, she told me almost to get out because they couldn’t get a hold of Brand New Day!
We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Thank you for sharing your feedback! We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Nini Jones
They lied an gave me false information about my teeth also they said the do laser gum surgery but that’s a lie
We deeply apologize for the experience you had in our office, Nini. Please email us with your full name and contact information at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Our team thanks you for your kind words! We look forward to seeing you again very soon, Kevin!
Family Dental Practice of Lancaster
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
Family Dental Practice of Lancaster
We are so happy to hear you had a great experience with us, and we look forward to seeing you again soon!
Family Dental Practice of Lancaster
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to email us at info@westcoastdental.com.
Family Dental Practice of Lancaster
Heather Konya
We waited 4 hours and only had x-rays done. The receptionist kept saying they were cleaning rooms. Then it was all the chairs are taken by ortho. Why would ortho be placed when the waiting room is full of general patients? Why does it take 4 hours to take x-rays then be told you need to reschedule to see a Dr? Dispicable! Never again will we go to Lancaster family dental
Hi, Heather, we understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, and we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. We apologize for any inconvenience you may have had during your time in our office, and we will work toward improving patient experience.
Family Dental Practice of Lancaster
Thank you Jean for taking the time to leave us a review! We are thrilled to hear that you found our staff to be friendly and our facility to be clean. We aim to provide a welcoming and comfortable environment for our patients. We are glad to hear that we were able to meet your expectations and provide you with a positive experience. Thank you again for choosing Family Dental Practice of Lancaster as your dental provider and for sharing your feedback with others. We look forward to seeing you at your next appointment!
Family Dental Practice of Lancaster
Hey, Angelina! We greatly appreciate your feedback and look forward to seeing you again soon!
Family Dental Practice of Lancaster
Lanier White
My appointment was at 9am I was still waiting at 12pm three hours was too long if I had stayed it would have been another hour didn't like the wait time
Hello Lanier. Thank you for taking the time to leave a review. We apologize for the long wait time you experienced during your recent visit. We understand how valuable your time is and we regret that we did not meet your expectations. We appreciate your feedback as it helps us improve our services. If you would like to discuss this matter further, please feel free to contact us directly at info@westcoastdental.com. We would appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a better experience in the future.
Family Dental Practice of Lancaster
Johanni Alfaro
The wait times are terrible. I had to make two appointments for some fillings. The first appointment was at 2 p.m. I arrived 20 p.m. early and left at 5:40 p.m., and they only took my daughter's x-rays. The second appointment was at 10 a.m. We arrived 20 a.m. early, and they called her back at 12 p.m. It took forever. Too many patients and not enough doctors.
We are sorry that you had an unpleasant experience at our office. If you would like to discuss this further, we encourage you to email us at info@westcoastdental.com.
Family Dental Practice of Lancaster
Ratana Neth
I am happy with my dentist, Dr. Mark Evini. I had a problem with one of my crowns and it was no problem being seen immediately. Dr. Mark was patient and kind in explaining to me what’s need to be done. I explained that am moving and he made sure all of my dental needs was taken care of. I would highly recommend Dr. Mark for any dental services. Thanks again Dr. Mark!????⚕️
Hi Ratana! Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our doctor and that he was able to address your dental needs in a timely and efficient manner. We take pride in providing our patients with the highest quality of care, and we are glad to hear that our doctor’s patient and kind approach was appreciated. Thank you for recommending our doctor to others for their dental needs. We appreciate your trust in us and look forward to serving you in the future. Thank you again for choosing Family Dental Practice of Lancaster as your dental provider and for sharing your positive experience with others.
Family Dental Practice of Lancaster
Hi Consuelo! We appreciate you taking the time to let us know how we did. Thank you for choosing Family Dental Practice of Lancaster to fulfill your dental needs. We hope you have a great day!
Family Dental Practice of Lancaster
Sir Peter Jones
I won't be back!! Take off work.. Take your child out of school.. for nothing. Complete waste of time, especially for a place that tries to over charge you!
Hi Peter, we deeply apologize for the inconvenience you may have faced. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen, and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at info@westcoastdental.com.
Family Dental Practice of Lancaster
Paul James
If you don't mind wasting your time.. if you don't mind someone trying to rip you off..(like you don't know how to check with your insurance regarding coverage) this is the place for you!
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to email us at info@westcoastdental.com.
Family Dental Practice of Lancaster
Tiesha
Had an appointment took me 3 hours to be seen. It was people coming in an hour after I did get seen before me.
Hi Tiesha, I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, and we are implementing a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at info@westcoastdental.com.
Family Dental Practice of Lancaster
Thank you for sharing your positive feedback with us, Patricia! We hope to continue we can continue to provide exceptional services for all of your future appointments with us.
Family Dental Practice of Lancaster
Thank you Jess for taking the time to let us know how we did. Thank you for choosing Family Dental Practice of Lancaster to fulfill your dental needs. We hope you have a great day!
Family Dental Practice of Lancaster
Crystal Ortiz Jimenez
Bad experience with this place! They just want to get as many people in as possible. Appointment times aren’t acknowledged. You can be there for an hour before being called or seen. 1st appointment was solely for X-rays. In all these appointments no cleaning was done. 2nd appointment was simply to get the X-rays read by the dentist. 3rd appointment to fix all issues but apparently cutting corners and not using the appropriate dosage to make sure your child isn’t in pain. You are not allowed to be with your child while they get work done and you get your child back screaming and crying and rubbing their wrists!
We are so sorry to hear this was your experience with our office. We know how frustrating it can be to be seen multiple different times when you have gone out of your way to make it to our office. We want to help in any way that we can. If you could please email info@westcoastdental.com with your information and details on this matter, so that we may get in contact with you immediately to resolve these issues. Thank you
Family Dental Practice of Lancaster
Thank you Merlene for taking the time to let us know how we did. Thank you for choosing Family Dental Practice of Lancaster to fulfill your dental needs. We hope you have a great day!
Family Dental Practice of Lancaster
Johanni Alfaro
My daughters and I arrived for a dental cleaning at 1:40 and left at 5:40. We had to reschedule because there wasn't time for one of my daughters' fillings. A long, boring wait of four hours, all because I think they have more patients than they can handle. Disappointed, I'll have to find another place. ?
We are sorry that you had an unpleasant experience at our office. If you would like to discuss this further, we encourage you to email us at info@westcoastdental.com.
Family Dental Practice of Lancaster
set acosta
Actually make the appointments. I was waiting for 2 hours and nothing was done besides x rays
Hello, we apologize for the inconvenience you experienced during your recent visit to our office. We understand that your time is valuable and we strive to provide prompt and efficient service to all of our patients. We take your feedback seriously and will investigate what happened during your appointment to ensure that we address any issues and improve our appointment scheduling process. We apologize for any frustration you may have experienced due to the delay and the lack of treatment beyond X-rays. Please know that we value your feedback and will take steps to prevent similar incidents from occurring in the future. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.
Family Dental Practice of Lancaster
June Perez
I had an appointment at 10am and wasn't called back til an hour later. I also had an appointment for Tuesday the 4th and they were so busy that they told me it was an hour wait, and then rescheduled me.
Hello June. Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your recent visits to Family Dental Practice of Lancaster. We understand that your time is valuable, and we strive to maintain prompt appointment schedules. However, it appears that we fell short of meeting this expectation during your visits, and we sincerely apologize for the delay in being called back for your appointment and the rescheduling due to our busy schedule. We are continuously working on improving our processes and ensuring that our patients are seen in a timely manner. Your feedback is important to us, and we will take necessary steps to address and rectify the issues you encountered.
Family Dental Practice of Lancaster
alejandra becerra
When this appointment was booked for my 6 year old daughter I was told she needed work on a cavity, cleaning & a few baby teeth extractions. Came to find out after her procedures got done (because my husband took her) as I couldn’t miss work. The extractions never happened. I went into the office to ask why? and after whoever helped me (I saw no name tag!) btw she took her sweet time after the lady in the desk called her over (going thee the mail) since she couldn’t read what was in the computer. I was told she saw the paper work for the extractions but never got submitted or given to the Dentist! So disappointed, your employees need better training! When it comes to working the front desk and submitting the right paper work ! Now my child most like will get sedated again.
Hello Alejandra. Thank you for taking the time to leave a review. We're sorry to hear about the negative experience your daughter had at our office in Lancaster. We understand how frustrating it can be to expect a certain level of service and not receive it. We apologize for the miscommunication regarding your daughter's appointment and the paperwork for the extractions. We take full responsibility for the oversight and will make sure to take necessary steps to prevent similar incidents from occurring in the future. We will take necessary actions to improve our employees' training and ensure that our front desk staff are well-equipped to handle all patient needs in a timely and efficient manner. We appreciate your feedback and would like to make things right. Please contact our office so we can further discuss the situation and work towards a resolution.
Family Dental Practice of Lancaster
Lisette Kasperson
Too many appointments for two doctors. Staff seemed really unorganized. I only got my X Rays done and waited two hours just to have to reschedule to get a check up. Also, this was my first time with them.
Hello, Isabella. We’re glad you had a great experience at our practice. Thank you for choosing Family Dental Practice of Lancaster as your dental provider, and we look forward to seeing you at your next appointment! We hope you have a great day.
Family Dental Practice of Lancaster
Cassaundra Mushaney
I brought my 9 yr old daughter in as an emergency with a toothache. We waited over 2.5 hours to be seen. It is NOT ok to make a child with a toothache wait that long. We definitely did not get treated as an emergency. If you can’t accommodate all these patients you schedule, in a timely manner DONT overbook! Super frustrating, finding a new dentist.
Marquita Turnquist
Pls work on seeing your patients on time My daughter had an appointment at 9 I had to leave at 11:20 without her being seen and I was told we still had to wait 30 more min for her to even get the medication to start treatment. Thing’s definitely need to change at this location asap
Amber Leigh
Had me pay for a bone graph after removing bottom right molars but when they pulled bottom left molars which the actual oral surgeon had to cause they were too broken down for dentist to do it they didn’t say anything about doing a bone graph only for my top molar that was removed. So why did I have to pay for it to be done on the other side? Feeling a lil scammed if u ask me.
Hi, Amber, we deeply apologize for the experience you've had in our office and in no way do we intend on making you feel scammed. We take all patient experience seriously and are making a conscious effort to prioritize patient experience during their appointments with us, so we appreciate you for bringing this to our attention. If you would like to speak with someone further about this, we urge you to email us at info@westcoastdental.com. Again, we apologize for any inconvenience, and we thank you for sharing your experience.
Family Dental Practice of Lancaster
Hi Bob! Thank you so much for leaving a review and for your kind words! We are thrilled to hear that you received the best care at Family Dental Practice of Lancaster. Our team is dedicated to providing the highest quality of care to all of our patients, and it means the world to us to hear that our efforts are recognized and appreciated. Thank you again for choosing us as your dental provider and for sharing your positive experience with others. We look forward to seeing you at your next visit.
Family Dental Practice of Lancaster
Analix Arzate
Very bad doctors on the afternoon shift, 4 hours waiting for the doctor to see my son, VAT due to breaks, the doctor would do one thing, leave, come back, and come back again. What a bad time we had, my son no longer wants to go to that dentist, but I already changed his appointment for the mornings. The service was wonderful. The problem is that doctor, I don't remember his name, but I'm going to put it for the people who have to go to him. You know, crazy.
Yoanis Alfa
I was treated very well. Doctor nice and care. She explained me good..I recomend this Dental clinic and I hope finish my treatment in the same way.
Hello, Yoanis. We appreicate you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city. We look forward to seeing you at your next appointment!
Family Dental Practice of Lancaster
Hi Brandon,. Thank you for taking the time to leave a review. We appreciate all feedback, positive or negative, as it helps us improve our services and ensure that all of our patients have a great experience at our office. If there is anything specific that we can improve on, please let us know. Please feel free to contact us directly at info@westcoastdental.com. Our goal is to always provide the best possible care for our patients, and we would like to make sure that your experience with us is a positive one. Thank you again for your feedback, and we hope to hear from you soon.
Family Dental Practice of Lancaster
Thank you Gloria for taking the time to leave a review! We are delighted to hear that you had a great experience at our dental office. Providing excellent dental care and ensuring our patients feel comfortable and satisfied is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your kind words and look forward to continuing to serve you and your dental needs. Thank you for choosing us as your dental provider!
Family Dental Practice of Lancaster
We are sorry to hear your experience was less than exceptional. We are making a conscious effort to prioritize patient experience and we take all patient experience seriously, so we appreciate you for sharing your experience. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.
Family Dental Practice of Lancaster
Sheridan Morris
I was very disappointed. After sitting in the waiting room for over an hour and a half the supervisor came and told me the doctor said he won't be able to see me because he is done for the day.
Thank you for taking the time to share your experience with us. We're sorry to hear that you were disappointed with our office. We sincerely apologize for the long wait time you experienced in the waiting room and the inconvenience caused. We completely understand your frustration about the doctor not being able to see you after waiting for so long. We assure you that this is not a typical occurrence at our office, and we will do our best to prevent this from happening again. We value your feedback and appreciate the opportunity to improve. We hope that you will consider giving us another chance to provide you with the quality service you deserve. Thank you for bringing this matter to our attention. If you would like to elaborate more on your experience, please send us an e-mail to info@westcoastdental.com so we can look into this matter further more internally.
Family Dental Practice of Lancaster
Ashley Chaney
UPDATE- Clearly all of these 5 star reviews say basically the same thing and are on days where they get a lot of negative reviews. This many people with one review confirms this place is a scam. We will be seeking legal counsel. My husband returned from his surgery crying and covered in blood. Because he was awake he could hear the doctor complaining about having other places to be and taking personal phone calls. He also was pushing on my husband’s face so hard that my husband asked him to stop or give him more numbing agent because he was in pain. The doctor told him to “pull it together” and told him he needed to “get over it.” The oral surgeon here needs to lose his medical license. INITIAL REVIEW- My husband came here for dental work. Our initial visit we were there over three hours with the long wait times but he was in pain and that was the priority. They did not ask him any questions about his pain or address his concerns or give him any pain medicine, but they did tell him he must have oral surgery and have his wisdom teeth removed. They also made sure to collect payment before we left the building. Fast forward to the surgery day today where they did surgery on him with local numbing agents only. He is in pain and has been able to text me throughout the entire surgery. $12,000 surgery and you can’t even put the patient under or stick to the timeframes you gave us. Absolutely unacceptable. Do not come here.
Vickie
Staff members was amazing explained everything in detail . A get to work asap to get you the smile you want would highly recommend
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Vickie!
Family Dental Practice of Lancaster
Tawana Booker
Well for starters....Dr Amir Hemmatti was very rude,he got upset when I wouldn't agree with him..he then made a racist comment and told me to get another dentist. I will be filing several complaint against this Dr amir hemmatti.
albert castillo
They switched the Original Dr, not sure why I don't even know his name name because he didn't introduce himself. But he did an extraction & a terrible job at it, I'll make sure that the next time I'm seen it's by Dr Alejandra, the staff good ? also.
Jason lVl
Provide customers what they request and stop trying to up sell them for things they don't need just so you can bill for more. You wasted two hours of my time and did that on purpose to pressure me to get services I didn't need. I left because I'm not stupid. My cleaning was 100% covered but you tried to make me pay $55 per quadrant for a service I didn't need. I'm 52 years old and my dentist of 30 years never needed to do more.
kenia corro
Dr. Mark was super kind and patient with me during my wisdom tooth extraction, really recommend coming here!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Kenia!
Family Dental Practice of Lancaster
Mary River
They were very slow I was in so much pain so I made an emergency appointment with them the service was horrible even the main doctor was very rude and unprofessional!!! He told me he couldn’t do nothing for me and my pain if I didn’t want to just get a root canal for my infected tooth, and I told him that I need some antibiotics and he told me no to go to my original dentist and get medicine from him and this was a waste of time like wow !!!! Very rude and unprofessional!!!!! I literally walked out !!!! I do not recommend anyone to go here !!!!
cheese
I have a lot of anxiety around visiting the dentist due to previous bad experiences so I was worried about having to go, but I had nothing to worry about. Dr. Mark and his associates Andres and Vanessa were all very kind and understanding about my situation. I visited on 3/16/23 and felt safe and comfortable during and after my procedure, and I’m even looking forward to my next visit (something I’ve never been able to say before). Thank you to the staff for making me a little less scared of having to go to the dentist!!
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a comfortable and safe experience with our team during your recent visit. We understand that dental anxiety is a common issue, and we strive to provide a welcoming and understanding environment for all our patients. We appreciate your kind words about our team. They are dedicated to providing exceptional care and making sure our patients have a positive experience. We're glad to have made a positive impact on your perception of dental visits and look forward to seeing you again soon. Thank you for choosing our practice.
Family Dental Practice of Lancaster
Erik Carrillo
So I had two root canals done and Dr.Mark was great. The procedure went by like a breeze didn't even feel pain at all and I thought it was gonna be killer. This office has good and friendly people working there and they'll help you pretty fast. If I ever need another visit to the dentist this is the first place I'll go. Thank you Dr. Mark!! So glad to be without pain anymore.
Thank you so much for your fantastic review! We're thrilled to hear that your root canal procedures with our doctor went smoothly and painlessly. It's always our goal to provide exceptional care and ensure our patients feel comfortable throughout their treatment. We greatly appreciate your kind words about our friendly and efficient team. We are very delighted to have been able to alleviate your pain. Thank you for choosing us as your dental care provider!
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Orlando!
Family Dental Practice of Lancaster
Kacee Caldwell
Staff was nice but lord the wait time was crazy appointment was at 5pm for my 3 year old got there at 4:40 didn’t get to the back until 5:30 waited in the room for another 10 mins smh then they did a quick exam left at 5:55 ppl were just leaving because of the wait
Hi Kacee. Thank you for taking the time to share your feedback about your recent visit to Family Dental Practice of Lancaster. We're glad to hear that you found our staff to be nice. More importantly, we apologize for the wait time you experienced during your visit. We understand how frustrating it can be to have to wait. We strive to ensure that our patients are seen in a timely and efficient manner. However, sometimes unexpected situations can cause delays. We will take your feedback into account to improve our processes and minimize wait times for our patients. Thank you for choosing our practice, and we hope to have the opportunity to serve you better in the future.
Family Dental Practice of Lancaster
Rayonna Webb
I feel it would be best to not over book patients at the same time so that the wait it’s excessive. I shouldn’t have to wait two hours. The guy that takes the X-rays is great though
We are sorry to hear your experience was less than exceptional. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.
Family Dental Practice of Lancaster
Lisa Harmon
Please hire people that have customer service experience. This was by far one of the worst services I’ve had in a long time. 1st I called in as a new patient I gave your representative my insurance information and my spouse ss# so you would have all the information you needed. However I get to your office and they have nothing Next I have my appointment at 10 am got to your offe at 9:30 didn’t get seeing till 10:45 am for X-rays then 11:25 am the dentist. Your dentist Mark recommended a filling. , his assistant advised she would need to see how much if any and or co-payments that’s fine. I then saw my chart on the computer that showed a random home number don’t know where they got it from. No email address as that’s what I chose as my primary form of contact and then my cell number. Do they even read the questionnaire you have us fill out.then I continued to get teeth cleaned I was done nobody came to talk to me about anything. The nice technician who cleaned my teeth said she would take me to the front office to see about co pays fillings. I then talk to a person at the front desk she had no information very disturbing. Then she talks to someone and says no co payment or cost for filling. I asked her to updat my profile to have corrected information. Then she kept asking is there anything else then I asked what about Nextel appointment as nobody gave me one. She’s like oh it’s on October 18. You would think somebody would have told me So if I didn’t ask I would’ve not Known the lack of communication in your office is horrible. I most likely not coming back.
We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
karrieanne milnes
Never in my life have I had to wait several hours while in excruciating pain!! First day I waited 3 hours then I was unable to be seen and today I came early to my appt as they requested spent my entire effing day here! Absolutely unacceptable and unprofessional, I’ll be filing complaints. I lost out on my own wages, paid child care and still in Freaking pain!!! What kind of staff do they have running this place? Smh fire the manager and find someone competent enough to manage the scheming because this is unacceptable. Clearly they’re purposefully over booking appts!
Dr Christine O'Brien
Today my 11 yr son was refused service as a new patient because I put a line through the boxes that I answered "No", instead of an individual "X". Mind blown! But says a lot about this office that I had waited 30 mins to be acknowledged for paperwork in the first place, while then being told I signed into pediatrics (duh!? My son is 11) and I needed to sign in on the other sheet next to it instead. In the meantime, 5 other ppl had showed up and they did not put us up to the front of the line. Also some poor blind guy was yelling that they were taking walk-ins ahead of him. That did it for us! We stay out of ghetto AV offices.
Skyler Coleman (Sky)
The wait even with an appointment is outrageous over an hour and half of waiting for a 10min consultation. Secondly they are not sanitary especially when it comes to changing gloves highly would not recommend.
Joshua Pocon
The wait times are outrageously long. If you plan on going then free up your whole day because that’s how long you’ll be in there.
Duan Mason
Andres and Dr. Mark took very well care of me when it came to getting emergency dental work done. They’re a pleasure to be helped and assisted by.
Yaisdel Valdes
So I had a 2 o’clock appointment I scheduled 2-28-23 I’m in there at 1:50. They’re telling me the doctor is going on break at 2 o’clock why would you make me go in at 2 o’clock if the doctor is going in brick I swear to God man, so unprofessional, very considerate, pretty much telling me just sit there and wait, your trash there was people leaving angry
Rhonda Tuttle
Should not overbook appts . I waited over a hour and a half. It is not a good experience waiting for a child who already has aniexity about having surgery
Sonjia Watts
I had the best experience at the dentist I ever had Dr. Mark Evivi was so gentle and caring. He was patient with me, making sure I was ok during my procedure. I wish every dentist was just as patient and gentle with their patients. Thank you for showing that you cared and not rushing through my procedure.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Sierra Gaines
Dr Amir was the rudest dentist I’ve ever seen. He told me I needed to see a psychiatrist as I was trying to explain to him what the problem was. He wouldn’t let me talk, he kept talking over me as I was trying to explain what was wrong and why I was coming into the dentist. He has absolutely no respect for his patients and only is doing it for money. He was rude to his dental assistant as well as he was rude to me.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Family Dental Practice of Lancaster
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Family Dental Practice of Lancaster
Aracely Gaytan
We waited 3hours to have 4 teeth removed then your Dr decides to see other patients before us. This specialist Dr then gets an attitude and won't come in the room to start until I leave. If I could give zero stars I would.. I'm looking for a new dentist. This is nuts. They still drop the ball when billing for services and always want to upsell us.
Carmen Alvarez
Best costumer service from the staff, to the dentist and the assistant went above and beyond for my case, this is an office where the patient is the most important it will gladly recommend to my friends and family. Great service
Mohamed Hamed
This place is terrible they don’t respect the patients time I waited for more than 40 min to see the dentist and when I asked the recipient she told me still 5 ahead of you it happened twice
Luis Dlt
Went for a wisdom tooth extraction and wasn't given any medicine afterwards for pain or for infection!! The following day I went to pick up my prescription. They prescribed an antibiotic and ibuprofen. The ibuprofen did not help for the pain at all and the antibiotic gave me an allergic reaction, swelling up my ankles and also gave me a rash all over. I called him that same day to notify them that I had allergic reaction and I needed a different antibiotic. The receptionist stated that they could see me the following week to prescribe me a different antibiotic!!! Instead of waiting a whole week to get an antibiotic I went to the emergency room at AV hospital. The doctor there said it's a good thing that I showed up or else something bad would have happened!!! Never ever go to this dentist's office!!! Besides overbooking and rescheduling they try to make you pay out-of-pocket every chance they get!!!! They are crooks and thieves and heartless, they make fun of you if you cry or if you seem to be in pain!!!!!!!! The last thing I'd like to say is that if you see any positive reviews it's because the nurses are the ones that are trying to make the place look good with fake reviews!!!!!!!
Angie Winter
I got fillings and now I can't clench my back teeth together because the fillings arent smooth with my teeth.. the wait is long and they only have 1 doctor. The staff was nice. I didn't even know I had cavities untill they brought the trays out for fillings, then then said it would be a 2 hour wait so they rescheduled me. When I went back they finally explained and showed me where my cavities were... now my bite is misaligned.
Deborah Block
Very polite, efficient, and professional. There was small wait in lobby, but everything else was completed in good time. Best part was how informational they were and explained everything to you.
Bobby Anaya
My experience at Family Dental Practice was terrible the doctor was very unprofessional, rude and disrespectful I would never recommend a friend or family member to your office
Keisa Gardner
The service is sooo excellent , everyone in the office is very kind….and the doctors are great ? …. I Love going to Family Dental Practice of Lancaster they make the experience really great!!!!!! And the office manager Evelyn is awesome!!!!!! Five stars ⭐️ ⭐️⭐️⭐️⭐️!!!!!!
John Zender Estrada
I was scheduled for tooth removal with bone graff. Dentist office ran out of bone graff. Rescheduled. In pain I went to pharmacy 2 hours after recommended time and order was not even place. My tooth bleed extremely. Please place more consideration for your patients.
Joanna
Rude and unprofessional especially at the end of the day and always overbooking, thus rescheduling patients even after waiting for hours
Shawn McLendon
I needed to be in and out quick. The secretary assured me that I would. The nurse and Dr got to work immediately and were very attentive. Overall my expectations were surpassed.
Ana Mendoza
Will wait HOURS to be seen every appointment. Doctor didn’t even numb me for a crown and then forgot to do it. Their whole front desk spends all morning just gossiping. Terrible place. Had my appt at 11, they didn’t come talk to me till 12 and then they told me I’d have to either come back or wait because the doctor is doing someone else’s root canal so what was the purpose of doing an appointment?would not recommend to anyone .
Amilcarbernabe@yahoo.com Melissa2
It is my first time, it took an little while to see the doctor. My observation were very pleasant to see your staff in action. They are very friendly. The interaction between your staff and pt are great. I thinking bringing my family to your office. Just one comen, you need to keep your customers very happy, I walk in and I forgot my mask and I ask the receptionist for one. Her reply was very upsetting She said I will give you one, However, the mask are for the patients. Well, I am a patient. In your front door you have an sign it says face mask required. If the pt do not have one, the office should be curtiese to offer you one. Whit any negative comments. I work in Providence Saint Joseph Medical Center in Burbank. I will never denied a mask to an patient. Thank you very much
MANNY HERNANDEZ
Great customer service by receptionist BRENDA she was awesome ,kind and helpful
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Family Dental Practice of Lancaster
KIMBERLY MASSIE
Andres is always so nice and sweet to me thank you for always explaining treatment and the good customer service.
Mario Reyes
Thank you Andres for the good service whenever I come to my appointments. May God bless me friend.
Its Shaday
Mr. Andres Lemus was very helpful and kind. He took his time and provided all the information I needed, thank you Mr.Andres
Maria Millan
I waited for 3 hours. I kept asking how much longer and they keep saying 5 more minutes. I arrived at 10am and ended up walking out at 1pm
Sonjia Watts
Andres Lemus is a lot of help very kind and polite with patient's. I look forward to seeing him every visit.
Shelly Trejo
I have been coming here for years Andres is always taking care of us when we come in very professional and Friendly !
patricia gonzalez
Dr Alejandra is the best. Highly recommend Won't make an appt with anyone but her.
Penelope Luna
Ok the first time I when there I wait for 2 hrs waiting for some one to see me then I went back today for my tooth feelings and they don’t have the feeling material to do the job the doctor she is very very nice, she apologized for the inconvenience and ask me to came back next week but the receptionist told me that she doesn’t have any appointment for next week so she give me the appointment for the 25 th of January even though I told her that the doctor want to see me next week. That was my experience. Will see what happens on my appointment day.
Nicole Story
If I could give 0 stars I would, I arrived early to my appointment then finally got called in 40 mins later, did X-rays and then the dr said they were unable to do the procedure I was there for. I literally specified what needed to be done during the appt at the time when I scheduled, the receptionist assured me that it wouldn’t be a problem and informed me it would be an hour long appt. Extremely disappointed, I had been here previously and no issues. After todays visit I won’t be returning here or nor will I be referring them as a place to go
Patricia Sanchez
Thank you Andres Lemus you did an amazing job taking care of me, I would definitely recommend it. Love it
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Gwendolyn Walls-Eze
The Front Office staff was excellent Cc I believe her name is . She made sure I was comfortable she came to rhe back waiting room. My only concern was the time schedule lots of PEOPLE , the Doctors were professional and nice. Need more staff than rhey will have a 5 star from me
Jazmin Guzman
Waited aver an 1 1/2 to be seen for a 2 minutes appointment. This office always takes so long. They are nice and do their job well but the wait is so off putting. I definitely don't look forward to take my kid.
Martha Anguiano
There berry kind,and explain everything they're going to do to you this will be my dentist now
Jewel Kray
My original appointment on Friday was canceled after waiting for 20 minutes. I came back on Monday and I was only given my crown and had to reschedule a third time to get my filings done. This place double and triple books appointments are not fair for patients who confirm and are on time for their appointment. Excessive wait times
Taylor Davis
The best dentist office that I have been hands down by far. The staff is so welcoming and accommodating. Shout out to my favs Lupe and Dr.Amir. They helped me so much today as always and I leave it all in their hands and they continuously deliver ???
Roshonda Clark
Michael I at family dental is the best of thee best and he's handsome too I would recommend this dentist office and him to anyone your in and out
Ky Jasmine
Waited an hour and a half and still did not go to the back, had to reschedule for another day
Steven Ochoa
Had an appointment, waited 90 minutes to be seen. Not the worst dental experience I have ever had, but not in my top ten either.
Irene Meeks
Had to fill out registration all over even after I had filled it out on line. Xray use an instrument in my mouth that was just setting out in open space and then put it back for the next person. The dentist was not comfortable with giving me anything for the infection in my tooth because I take heart medication. Said to have my doctor give me something. I don't think I will be going back there. There office is new and big and very nice and impressive. They want to charge me a gang of money that my insurance want cover. I can't afford that. I was told maybe I could apply for a loan
Roosevelt Toussain
Andres was a very big help, he even stayed after hours to help me get out of pain, I’m very thankful for his understanding and help.
Juan Barboza
I want to thank the office for such an amazing service they provided from front to back staff and Andres for explaining treatment and the oral surgeon for doing great work and removing my wisdom teeth.
Jessica Majors
Thank you Andres for today's visit you always take good care of me and my family.I highly recommend this office 5 stars.
martha casas
Andres is the best dentist I have ever gone to him and all their crew are so wonderful they really treat you with respect and care
Veronica Ramos
Today the doctor who treated my daughter is an excellent doctor, very patient and makes his patients feel 100% calm.
Phyllis mahome
Andres, has a great attitude while working with me in the x-ray area . I love his patience.
Nyke Atkins
The wait time is ridiculous at every visit! This time i waited almost an hour and a half just to be told i would not be able to get a regular cleaning and that i needed to pay 800 dollars for a deep cleaning. My insurance already denied me for a deep cleaning. This was something that couldve been expressed to me over the phone while making the appointment for the regular cleaning... before this recent visit i got fillings the doc was way too rough. My mouth still hurts when i chew and its been at least a couple weeks since my procedures. Very disatisified. I will be getting a deep cleaning and braces but not from this location.
Hayk T.
Poor wait time, I waited 20 minutes to bee seen and after over 1hr of waiting in the room no one came to see me or give me any updates for a simple cleaning. Complete waste of my time. No consideration of my time. I will never come back!
Ruby Luna
I love the service very quick and helpful. Doctor and staff are very cool and truthfully care. Andres was very helpful and really nice.
Thank you so much for rating us, Ruby. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Heather Rivas
Thank you Andres for always providing good customer service you are awesome and happy holiday ?
Jojo
Andres is extremely kind and makes sure you are comfortable! He is also extremely good at what he does!
Shuntina Bryant
I have been attending this Dental office since 2007 to present this office and its employees have been good to me and my children Andres started of by taking X rays at my children visits to now back office management is excellent just as well as front office thank u for your services on my children ?
Audrey Fruendt
Andres made sure I got to my car and husband safely after a tooth extraction, he made my anxiety surrounding the dentist go down, wonderful people
Bety Haro
Thank you Andrés for your services and your explanation ? very good to all my questions
k a
Thank you to the staff and especially Andres!! Was amazing!!! He help ease my anxiety along with my husabnds who had treatment!! And he walked us through it all and love our experience!!
Zera Horn
I have an Autistic 6 year old and I HIGHLY recommend this place! Very patient and very professional. In and out in 1 hour and they apologized 3 times for even taking that long. Was able to get appt 2 days later as a new patient. Really like this place.
ALICIA CHAVEZ
Andres Lemus was exceptional! He went above and beyond with helping us and making sure we got the right service and treatment we needed! 10/10 definitely would recommend and I will be transferring my daughter over to this office as her primary location. :)
Latricia Chaisson
Thank you Andres for helping me out with my visit today I had a great experience with the oral surgeon.
Jonathan Magana
Honestly the best dental place I have ever been to they are so friendly so helpful and everyone there is amazing!! I definitely recommend:)
Carrie Coe
The office is always over booked. But more importantly they over charged me drastically multiple times. Once I finally checked in with my insurance and found out, they argued with me and still have not fully refunded me been 6 plus months now. I would Not recommend at all. And I strongly suggest all patience double check with insurance if they are being properly charged. Horrible experience. And the item I was overcharged and yet to refunded was a inlay that fell out 2 times now in a 6 month time frame. And a separate filling fell out also.
Tashia Diggsss
Always a great experience especially with Supervisor Lemus extremely knowledgeable! Very friendly?
Jonathan N
Loved the environment, everyone was friendly, especially Andres, very awesome and informative. Love this place!
Kasey Tejax
Andres always takes good care of me and my family we love coming to this office.
lakeisha stanfield
Andres has Great customer service , He was very kind a treated me with care . I highly recommend this Dentist
Raucy Shyyt
Good Service! But lemme tell you they run hour to hour half late no matter what time you set your appointment EVERY TIME.
Jason William
***Fake reviews are done by Andrés Lemus commands becareful**** Very corrupt horrible service, catastrophe, the front desk employees are disaster and over scheduled and the dentists never catchs up with the client. I waited 3 hours to get my turn and ended up not getting it . So even if you schedule an appointment it doesn’t mean you can get service. Waste of time and money. There is this fat Hispanic supervisor/ Andreas/ who wants the rating to go up for this office because he know it’s corrupt. Don’t listen to him. Don’t go there unless if you have time to waste or have no goals in your life
Melissa Henriquez
Andrés was very helpful at my brothers dental appointment today he impressed me with his ability to keep my brother calm while he did his cleaning.
Bella Ortiz
Had my ortho appointment today great experience, Samantha from the front was really nice and polite my daughter also goes their to see the pediatric dentist definitely recommended this office for your kids appointments
Abby Villalta
Today Nov 11 was my first appointment at this clinic, my appointment was at 12, I arrived at 11:30am to move forward with filling out the forms, at 2:15pm they moved me to the X-rays, during those two hours, they arrived and people left and they didn't call me, when I entered I could see that they spent a lot of time talking back there. I left my entire appointment at 3:35pm, in total it was almost 4 1/2 hours there. Very exaggerated! The staff was very good, everyone was as friendly as possible. Prices on at least the treatments they will do on me are affordable and they offer financing. In my experience at least today, I recommend them but go with a lot of time available and patience.
Adriana Sosa
Every time we come Andres always takes good care of my boys he gives good advice to my oldest. He is a nice guy very friendly one of the best guys working there.
DRUID 3200
Andres is a very kind n nice person. He knows how to make patients feel very comfortable. My son felt very calm n happy.
Ginny Icyi
Still new patient and have autism, but they're good dentists so far. Waaay better than my last dentist! They're polite and no super long wait. Main dentist do suggest what I need for my teeth which is good. Even the front desk are nice so far. Edit Nov 8 2022: Welp, they're okay, helpful, bit sometimes they don't tell you what you need before your appointment.
Michelle Cabral
I scheduled a same day appointment due to a tooth ache I loved the service I got they pulled out the tooth that was giving me trouble, he was great! He was pantient with me I would highly recommend this place
José humberto Osuna mendoza
Many thanks to Andrés for the good service, I recommend this dentist to everyone.
Ace Sentinel
Such a nice dental care everyone is kind u will find no one with a bad attitude everyone in there enjoys there job
Damari Evans
Andres lemus is very nice. And he has good customers service. For two years now I highly recommended him to my family and friends. Thank you ??
Jars Mars
Thank you Andres for the great customer service and advice to become a dental assistant ?
Malena Diaz
As always, professional and NOW more providers..and they speak my language.. Always thankful for Evelyn, Luke and of course Andres L.. for there welcoming and customer care.. Your returning client..?
Our team thanks you for your kind words, Malena. We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
George Barron
Just wanted say Andres is the man. He goes above and beyond to make his patients feel at home. He's very attentive and always has your best interest in mind.
Milton Broussard
Thank you Andres for all your help you are always really nice and helpful.
shalice talley
Andres is the best ! He made my son and I so comfortable, did such an amazing job cleaning and with customer service . My son was freaking out when he went in for a cleaning and Andres calmed him down and my son was able to leave with a sparkling smile
Myiena Lunden
Today I had a visit with my daughter to get some work done on our teeth. We had a beautiful experience with doctor Alexandra and assistant supervisor Andres Lemus, and Ms. Sandi they both were well experience and was very thoughtful of your care. Good job?
alex deeh
Dr Shahnaz and Andres were so nice & professional, I had my first visit today and I am very satisfied with my experience.
Lexs Soto
went in today for a tooth extraction and was pretty nerves because I have a fear of needles but lucky a worker there named andres talked to me and helping me feel comfortable and reassured me that everything was gonna be okay. I will be returning to this dentist for now on. I love the vibes there and everybody is so nice I would fs recommend them to my family and friends!! And once again thank you so much to andres for helping me out today.
Dianne Orellana
Had one of the best experiences here! Got my wisdom teeth taken out and everyone was so helpful and nice. I felt well taken care of. The dental assistant Stephany was so sweet. I was a bit nervous for the procedure but I felt like she was there for me, which helped calm me down. Will definitely recommend this place.
Faye Rosé
Andres is super help when I come in every time never feel like I can’t talk to him
Salvador Salas
Excelent service from Andres Lemus, always very friendly and professional.
Patty Rowan
Andres is the best! Great representation for this dental office. Give this man a raise!
zahira paredes
FIVE STAR OFFICE STAFF REALLY FRIENDLY AND OFFICE REALLY CLEAN HIGHLY RECOMMEND. THANK YOU ANDRES AND CICI FOR THE GREAT SERVICE.
Marilyn Garcia
Best office I’ve been to. Mostly because the assistants. 2 in particular, Stephanie and Francisco I believe were their names, made me feel really comfortable and they were very very nice. 10/10 would recommend family in friends to this office. Francisco was very fast at my X-rays but also friendly made me feel very comfortable. Stephanie was also very nice and sweet. They made my experience at this office one of a kind.
Elena Muñoz
I’ve been a patient since the beginning of this year and it has been great each visit. I do want to thank the staff very much for making my experience smooth. Thank you Dr. Shahnaz and your two assistants, Andres and Vanessa for helping me get my treatment done and giving me a great smile! I also want to thank the front office for making sure everything is explained to me and also making sure I understand the treatment and the information that is provided, extremely helpful.
Miguelon R8
So I was having problems with my wisdom teeth and have been in a lot of pain for 2 weeks and got all 4 of them removed at “Family Dental” in Lancaster on Saturday. I can say that everyone was very friendly and helpful. I can for-sure speak about this very kind assistant named Stephany, she is the best assistant and was so sweet and kind. She was very helpful and made you feel very comfortable. I highly recommend this place 10/10. Thank you ?
Nidia Ponce
I AM A NEW PATIENT AND THE ENTIRE STAFF TREATED ME WELL THANK YOU ANDRES FOR YOUR GOOD SERVICE.
Fourth Woodlark
thank you Dr. Esmeraldo and the assistants Andres and Vanessa for the great customer service you guys were awesome.
Francisco Hernandez
Vanessa, Andres & Dr Esmeraldo were very friendly and helpful for my visit. I was very nervous to get my wisdom teeth out but they made me feel calm and comfortable. Very pleasant visit.
Stephany Degoede
thank you to Andres, Vanessa and Dr. Esmeraldo for being so informative and helpful and making sure I was comfortable during my whole Wisdom teeth removal procedure. I was so scared but they made me feel safe. I’ve never been to a more professional office. I’m no longer in pain thank you again!!
A n d r e Z i t o Los Angelez
Was refer to family dental practice for my wisdom teeth removal and they took good care of me. The oral surgeon assistants Andres and Vanessa were great thank you guys. I highly recommend this dental office.
Andre Smalley
Only have good things to say very professional and friendly business. Thank you Andres for the recommendation!
peter lizarraga
Had really bad tooth ache. Called in and they got me in same day. Andres went out of his way to explain what a root canal procedure. it does not sound pleasant but it needs to get done.
Bella Lizarraga
This place is better then Western Dental. Dr E and Andres where cool. Andres explained how to take care of my mouth after surgery, he was kind and informative.
Nestor Lizarraga
The Doctors and Assistant Andres where great as far as waiting for my appointment it was less then standard. When it come to The front office management it needs great improvement. As as the doctor and back office staff goes. They are all great and the doctor takes the time to explain the information and so do the assistant. That’s the only reason I have them a 4 and not a five.
Vanessa Lizarraga
Thank you Dr. Esmeraldo and to Andres for taking care of my daughter Sam through her surgery. It was quick and painless. I appreciate all the knowledge and information.
Jaime Soto
I got my wisdom teeth out yesterday and I want to thank Dr Esmeraldo and the Assistant Andres for the great service.
David Parra
One of the best dentist place I’ve ever been out here in the AV. Andres was definitely a lot of help. Hard to come across people that care about ur teeth! Thank you!
Nel V.
Pleased with my visit. Andres was very professional, and worked efficiently throughout my dental treatment. I would definitely recommend this site to the rest of my family.
The_Truth !
Andres is hands down the best at his job ! Great work and very friendly, thanks for the hard work.
Yulee Jules
Great Service! Will definitely continue visiting this dental office. Overall, it was very clean and staff members were very helpful. Andres, in particular, was attentive, friendly, and knowledgeable. He helped minimize my nerves by explaining the dental treatment thoroughly, and addressing all of my concerns before any procedures took place.
arturo soto
Today I brought my son with the oral surgeon and Andres provided very good customer service he made this visit very welcoming
Arthur Soto
I want to thank the oral surgeon for extracting my wisdom teeth today and I also want to thank Andres for explaining bone graph procedure everything went good and easy and I’m not having pain at all. I highly recommend this dentist to everyone.
Sandra Saravia
Today I got my wisdom teeth removed and I got to say Dr Esmeraldo and the assistant Andres were awesome thank you so much guys ????????
Christian Castaneda
This place is terrible came here at 1 for my appointment and waited for an hour and 30 minutes to get in stop over booking and get patients in at time.
Breeze Spirit
Great Office the people are extremely friendly, professional and accommodating, Thank you particularly to Andres Lemus he is absolutely my fave, just prepare for an excruciatingly long wait in the lobby on certain days. ??
Oscar Razo
Today I met with the surgeon and they treated me very well, thank you Andrés for all the help and good service. Thank you Dr. Esmeralda.
Sheri Widdis
I have been coming here for many years and Andres is always very helpful and friendly. Thank you ?? ?
vickie ramirez
Andres is an excellent worker he always takes care of me and my family thank you andres for your great services
Edward Rodriguez
Today I came in for my regular check up and Andres took my X-rays, he always helps me and family and offers great customer service thank you Andrea you the best.
King Lil G AK47 Boyz painter watermelon
would definitely recommend this dental facility to my family members. the customer service and service was really good. Andres helped me so much and made my visit easy . He makes this office feel welcome and making you feel you have a dentist office that will meet your expectations. thank you Family dental
Tiffanie Wilson
I brought my kid in and andres was super friendly and attentive!!! Thanks Andres!!
mina rosas
Highly recommend this dentist the whole staff is really nice specially Andres that help me with my kid made him feel really comfortable and he really enjoy today's visit. DR Amir is great ?
Maida Galindo
I came in for my dental appointment Andres he was great ? thank you Andres for the good customer service and thank you to Dr Amir for extracting my tooth today you were awesome ?
Sylvia Rodriguez
I'm a patient at West Coast Family Dental Practice and I can say allot of good things about the office. The staff is friendly always greets me as I come in. Andres is one of assistants,he is the nicest person I've ever met. When I come he ask's how my day is going and if I need anything. He has that positive attitude and makes you comfortable when your at the dentist.
Amber René
Andres was great with my little one. Even though she was scared he made her a comfortable as possible. Great experience overall!
Ana Rosas
Thank you Andrés for the good service and for taking care of my owner. I recommend this dentist to my friends.
Aida Khachatryan
The worst dental experience. I gave been waiting 1,5 hours without seeing any doctor. And to question how long it gonna take was additional 15 minutes. So my first and last visit. They took 4-5 patients at the same time and and have only 2 doctors. This way you guys lose patients. So never ever. I don't have time to waste there. Almost 2 hours wait time.
Christine Guerrero
Staff and doc are very friendly and patient. Got the work i needed done fast. Very clean and safe environment. Andres was great! He is always helpful!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Mikhail Muradyan
It seemed to me that the dentist was was more interested in making a few extra bucks then treating the pain I was in, he ofered me a 30,000 dollar procedure to fix the "root "problem, what a joke. I thanked them and left in pain.
chris Boucher
Don't go here, go to Palmdale Children and family dental aka Hi Desert dentistry instead, this place lost my business as well as my husband and daughter. Because of them I walked around with broken front teeth for over 2 months all because they did not send all necessary documents to the insurance carrier, I called over and over yet they still did not send in the paper work that was requested by the insurance carrier therefore I was denied services. The minute I switched to Palmdale Children and family dentist aka Hi Desert dentistry, I was approved services within about 2 weeks. Also, to mention I've heard others say that this place tries to submit for expensive services that you don't need.
Weldy Munoz
Andres Lemus is a wonderful person he is always friendly and always open to help us in everything that we need .
Robert Hunt
West Coast dental not only surpassed, but they were exceptional. The staff very caring, very knowledgeable very patient they assisted me in every way they took the time Anna and the rest of the crew were great . They were outstanding excellent customer service the ambience in the office was awesome. They just are an exceptional and wonderful and blessed people when you have people like that it makes it so much easier you feel comfortable and you feel like you’re the most important person in the world when you come in. Truly grateful.
galicia soto
Thank you Family Dental Practice for the great experience?? My sister recommended me to this dentist and my daughter had a great experience with the kid specialist today. Dr. Selki is a sweet caring doctor and my daughter really like Andres he made my daughter laugh and todays visit very pleasant. I’ll definitely come back and recommend friends and Family??????
Leticia Contreras
This is my first time here at Family Dental Of Lancaster. Dr. Shahnas, Andres and Vanessa were wonderful. They were very kind, friendly and professional. The whole staff were very helpful. I would definitely recommend Family Dental of Lancaster to all my friends and family members.
Jackie Borrego
I love going to Lancaster office because of the assistant Andres. He is very efficient and friendly. He makes you feel at home.
Aleynie Soto
Today I took in my daughter to see the children’s specialist and i was very pleased with Andres’ assistance! My daughter was very nervous but he was so kind and patient with her. I had never seen my daughter be so happy after visiting the dentist. Thank you!
Jose Mejorada
Today is my first time at this dentist and I recommend the whole team. They are good people. Thank you Andrés and Evelyn for providing great service.
Tani Whitaker
It is very beautiful to know that there are people so hard at work in this case Andres Lemus. excellent. person and worker
Lynn Mata
Horrible experience! Not only was I in the office for almost 4 hours I was charged for services covered by my insurance and was told I have a copay which I do if I’m getting treatment but I went in for only a cleaning for me and my daughter. After 3 hours of waiting in the room for the cleaning I just payed the copay to get the heck out of there because I was being told I had to pay for that and it is not covered under my private insurance, which I knew it was! now I have to deal with the process of getting a refund. The focus is not the patient but it is how much money can They scam out of the patient for unnecessary treatment and or they are double dipping getting paid from insurance and patient! Also A prescription was sent to cvs which was called and left on answering machine at cvs, I didn’t find out until going to cvs and they did not have the order, after going back to the dental office because I was not getting anywhere over the phone and put on hold so long that I arrived back at the office while still on hold and was told the order was left on cvs voicemail. I called cvs and told them and cvs told me the proper procedure for calling in a prescription was not followed and they could not understand the patients name and other info and the doctors name and other information was not even left in the message. A quick trip to dentist for a cleaning ended up being an 8 hour day out! Such a beyond horrible experience!!! I will never go back and I have told everyone I know about this place and to stay away!
Margaret Lugo
Andres Lemus is an excellent worker! Very courteous, gets the job done quick, makes sure his patients are in a comfortable atmosphere and ask questions when needed regarding any dental pain and ect..
Cris Bequick
Waited an hour and 45 mins before even being called back to a room. The wait was ridiculous considering we had a scheduled appt. Not cool. Only to be told they would not pull the 2 teeth because of her wire. The title of your place says Orthodontist so why on earth u couldn't remove the wire to remove the teeth is beyond me. Its not like rocket science. We are talking about a pair or plyers and sliding a wire out... would have taken all of 5 minutes. So to ruin our Saturday by maki g us wait that long just to tell us that removing a wire is too complicated is unacceptable. I will never refer anyone here. I will tell them to avoid this dentist like their life depended on it.
Karina Bolanos
Andres did a great job on my teeth cleaning today! Coming to the dentist has always given me anxiety until I came to WCD. Andres made me feel comfortable and was awesome.
Jocelin Toledo
Andres is always so friendly and making sure I’m not waiting long and that we get taken care of!
Cynthia Vega
Andres was super kind and friendly and helped guide me throughout the way and answered my questions regarding procedures. Loved his customer service and made this experience so much better .
Mallory Martinez
It should not require to consultation appointments before the work is actually done on a child.
Debra bolin
You need to provide faster service! My appt was at 12 and I didn’t get seen until almost 2 for a regular checkup. This has been happening at all of my appts. You need to increase your staff if you are constantly understaffed. Our time is valuable too!
Elaine Schupp
After 2 months of trying to see the dentist for this office, I finally got to see her. The entire staff are very nice and friendly. The dentist, hygienist, and dental assistants were very professional and compassionate. The drawback of my experience since I became a new patient ( in August), is the front office employees. I am not sure if all of the ones that I had contact with were new or not, but each time they called me to make an appointment, they never checked to see if the dentist or oral surgeon accepted my insurance. I would be turned away on my appointment day for this reason. Other than that, I would have given 10/10.
Amanda Wilson
Dr. Shahnaz and Vanessa were so kind to me. They were able to extract my broken tooth with no pain. I highly recommend them to any new patient ?
Neil Nakashima
Filing a grievance with delta, after more than 10 years with you, I have returned several times to have you fix work you have previously done, only to be told if I can’t do 7-10k worth of work done now that I should extract the only two teeth that can support the bridged I need. Next call will be an attorney!!!
Luzviminda Lubas
I have a fear of dentist but Dr.Shahnaz made me feel at ease.She explained what needs to be done and her reassuring attitude and knowledge made me feel comfortable and agreed to what is needed to be done.Also appreciate Vanessa and Andres for being so nice and caring.I think my fear of dental office went away.
Sandra Lopez
My son had a great experience. Very friendly staff in the front made me and my son feel welcome and X-ray tech Andres lemus took care of us. my son enjoyed talking to him after coming in nervous in the beginning he felt relaxed. Thank you to the staff and a special thank you to andres lemus .
Antonio Chavez
This will be my second review. Obviously since I returned to Family Dental for continued services would mean that I appreciate their great service. Personal shout out to Sandy the x-ray tech and Dr Shahnaz for her skill in removing a broken tooth and also to CC for the financial arrangement. Great staff !
Sergio Martinez
THANKS TO ANDRES FOR PROVIDING GREAT SERVICE. FRIENDS, I RECOMMEND THIS DESTINATOR. EVERYONE IS VERY FRIENDLY. THANKS AGAIN.
Lina hayes
I had an appointment for a cleaning and routine check up. The wait was entirely too long . My appointment was at 9a I wasn’t put back in a room until after 11 waited almost 15 minutes for the dentist to tell me she didn’t have time do the cleaning that my appointment was originally scheduled for . And to make another appointment and because of a small cavity I needed authorization which takes 6 weeks so schedule the appointment for then . Very poor time management
Joe Spissman
I have never seen my dentist at the appointment time and many times waiting for over an hour or more. I'm not late to my appointments and either should you be. STOP OVER BOOKING AND BE READY TO RECEIVE YOUR CUSTOMERS ON TIME. Today I left after waiting more then an hour. I would like to see a dentist but I expect to be seen on time. If you can see me on time then call me if not don't! My doctor is great but the office management needs a lot of improvement!
Cheyanne B
Was one of the first people there but it took forever to be seen even with an appointment and then they couldn't even do anything for me even though I've been having severe pain I was told to wait about a month or more even though I was told I have infections and other serious things and not even antibiotics were prescribed or anything . Plus the surgeon is only in once a month not even twice so that makes it harder to get stuff done.
Yesenia Castro
I highly recommend this dental office, I dealt with Alex she was wonderful treated me great explained everything that I needed to know with my dental services thank you.
Necy Rain
They always over book appointments and the wait is way to long you will have an early morning appointment and be the first one in there but they will call people back before you that came in after you!!!!!
Freddy Bomar
I appreciate the professionalism of family dental in addition to how it operates I want to give thanks to Alejandra she was polite kind and informative my visit to family dental was a great visit I will revisit this dental office and refer it to friends and family. Thanks to Alejandra and how she treated me I know my family will be treated with the utmost care and respect thank you family dental and all the staff who make us patients extremely welcomed and cared for
Ricky Galvan
My experience at family dental office was awesome and fast everything was explained well ALEJANDRA was very helpful super kind and she made my experience easy and comfortable completely welcoming perfect I will definitely come back again thank you ALEJANDRA for your kindness your the perfect fit thank you again
Young QT
As soon as I walked in the atmosphere was great. I met with Alejandra who was very nice. She talked me through my procedure letting me know everything was okay. Amazing worker.
Raven Xxx
My experience at Family Dental was great, especially Ms.Alejandra. She was super nice and welcoming which made the experience all the more comfortable for me and just overall great. Thank you Ms. Alejandra for being so kind!
PALOMA HERRERA
By far one of the best dental office in the AV. The staff was very polite and welcoming! I got braces and the staff did a great job in explaining everything from finances to the proper dental care. Contact Evelyn, she will make the process run smoothly, she’ll answer all of your questions and take great care of you and your family!!!
demond kennedy
Dr Esmeralda and Andres were awesome ??????????I highly recommend this oral surgeon and this dental office????????
Letisia HortaMendez
Hi, Andres is always providing good assistance and service for my kids.
Quioness Wilson
Excellent staff, very professional and assuring. I worked with CiCi, Sandy, and Dr Jingoo today and I had a smooth experience. They made me very comfortable and I felt safe in their hands. Thank you guys again.
kellie Agalsoff
I had a wonderful experience here. The lady in the front named amber was so helpful! She communicates so well. She is kind, and explains everything. I would give her 10 stars if I could. I will continue to use this dental office because of this great service?
Francisco Ortiz
I have been coMing to this office for over a year , and the service never changes brought my daughter to the pediatric department and every one was really nice the front office Samantha she was good from start to finish definitely would recommend this place
Jeff Brandon (The Ocular Ninja)
You guys tend to overbooked yourselves. Then, even when I come in early for my appointment I still wait an hour to two hours before I am seen. Then, I wait in the chair for the next doctor for another hour. Some of my appointments have been 3 to 4 hours long. I cannot afford to takeoff that much time during the week. Added to that, I feel like the dentists are often times sales people, trying to get me to add things to my treatment that are not covered by my insurance even though they are not necessarily needed. I will be seeking out a new dentist.
Jonathan Ramos
Today I had an Ortho appointment and is nice to see Andres here he always makes everyone feel at home thank you Andres for always providing good customer service?
Samantha Bernal
My daughter came in to see pediatric as an emergency receptionist was awesome her name was Samantha , doctor and back office assistants are great from beginning to end . I definitely recommend this office bring you’re children here and mention you want pediatric to see them
Stephanie Hall
Keeping Dentists, for dentures need better sufficient deliver of teeth I been w/o since June can't enjoy food
Jose Gasca
Thanks to all the staff . Everyone was very nice and polite .specially MS. Ceecee .I would highly recommend this place . I’m definitely going back ..
Evelyn Valadez
Andres Lemus & Evelyn Coto we're very helpful and caring. Came in with severe pain and they were able to take care of me. 10/10 recommend.
Ryan Bevans
My daughter was terrified to go to the dentist. She had to get a root canal and a tooth removed because it was growing out of the wrong part of her mouth. The nurses made her very comfortable and they made the operation painless. My daughter came out with a smile on her face and was eating ice cream with no problem. If you have a child that is scared of the dentist, this is the place to go. This is now our family dentist. Thank you!!
Go crazy You mad
I had a great experience at family dental practice of Lancaster thank you Andrea for making me feel comfortable and for the great customer service?
Ryan Hernandez
I went here and the service was wonderful and Brenda gave my little brother a ballon
Emily
I’m a new a new patient and andres and the whole team are very kind and helped me out so much. I recommend this dentist office.
B. Gomez
Im new to the AV and I found this amazing dental clinic. The girl on the front desk, I believe her name is Samantha was very helpful and respectful. She was attentive to my dental needs. I highly recommend this dental office.
Jorge Gomez
Thanks Samantha for your help in Spanish. I am glad that they have people who speak Spanish
David Sotelo
My kids had an appointment on Thursday with pediatric the coordinator Samantha is very friendly and great customer service I had a great experience definitely coming back here Thanks family dental
Leslie Bernal
was at the office today for a 6 month check up receptionist are great very friendly , samantha helped me on my check in process and was very helpful today i totally recommend this place
Maria Salazar
The ladies at the front desk are super rude. I asked for a masked and she rudely said next time you need to bring your own! That alone made me wanna leave. The wait time is horrible. I showed up 15 mins before my appointment and I still ended up waiting for over an hour to be seen. This happens every time I go. I’ve been going there since 2014 but won’t be returning to this dental office.
ejaz ahmad
This was my first visit iam very happy to meet the crew of the dental office all people are smiling face.thay welcome me very warm.Dr.Shehnaz is very nice person. Thanks
Trish TNT
Please listen to patients I told them I wanted to fill bottom quad, pointed out and showed, they charged $205. Said no decay as soon as dentist looked in my mouth she said she saw a little decay WHAT! Then they worked on wrong tooth I will be contacting my dental insurance and BBB
Kristian Crosby
I got there at 1030 my appointment was at 11am at 11am you guys put me in a room an had me in there for 2 hours an than said it would be another 30 minutes the dr is almost done but you also told me each root canal would take over 40 minutes. This is absolutely ridiculous . You guys are not time sensitive nor professional I will find a much better dental office that is actually professional and timely wat a waste of time. People don't waste your time here there's plenty of other "PROFESSIONAL" Dental Offices Around...
Christina Owens
Your oral surgeon is rough and mean. Has no bedside manner. His assistant was just as bad. I will follow up with a formal complaint.
Jose Robles
Your payment lady is a liar She says one thing and does another untrustworthy
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Victor Hernandez
Ok. So I don't usually give business a review, unless it is positive review but in this ocation I feel like I should warn other patients about my negative experience at this office. I came to this office to accompany my niece who had three kids with her; 6,4 and one year old; to help her with the kids. Her appointment was at 10:00 so she checked in at 10:00 and they had her wait (as it usually is in any clinic). One hour passed by and we are still waiting, they hadn't called us. I decided to ask them what was going on and the answer they gave me was very confusing. "They said that, even though her appointment was scheduled for 10:00 that there were other people ahead of her and that what means her appointment was actually supposed to be at 11:00 and not 10:00. Anyway, we continued waiting for another 35-40 minutes Till they finally called us(almost 2 hours wait). They took us in and once inside they still made us wait for another half an hour to finally see the doctor (dentist). So to sum it up, we were there for three hours, from the time we checked in to the time we got out; just for a routine check for one of the kids. My biggest issue here is not much of the wait but the Fack that no one from their staff said anything like I'm "sorry for the wait" or anything. I understand that in a business there are things that can happen that messes up a schedule, no one has control over that and that's why when something like that happens (something unexpected that messes up the schedule) you let your patients know. I can make this longer but I think this is enough to make my point. My intention with this review is just to let everyone know of my experience and hopefully makes it easier for someone to make a decision to select (chose) a dentist office.
sarazasu duran
The front desk ladies amazing nice polite the x ray lady nice to and friendly but the main dentist was horrible she didn’t introduce herself she saw my two kids for less than 3 seconds and when she decided that my daughter need more than just a filling she didn’t discuss treatment with me as the patient mother . She only said she had an infection and need antibiotics next thing I know . The front desk lady ask me to sign paper that she need an extraction. She was too busy to discuss treatment with me and just wanted to get to the next kid . An it not just a feeling she literally said that when I was for an address to send the prescription. She said hand other the paper to her (meaning the front desk girl ) we need to go to the next patient . the front desk girl had to tell me the treatment that I think should had been discuss with the main dentist.
john S
They over book patients here . A very long wait time even though you have an appt. Very long time literally 2-4hrs wait to be seen. Ana was very rude.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Family Dental Practice of Lancaster
TaTianna McPhearson
I would give zero stars if I could. I was told that my daughter (9years old) would be seen on Friday by the peds specialist and the ortho. I took her to her appointment where the dental assistant taunted her about not being able to keep the adult sized bite wing x rays in her mouth. She emphasized that she would have to use the baby sized one. The dental assistant said "oh she has cavities Mom" in a very alarming way as if they were all infected or something. When the actual doctor confirmed my child had a total of one cavity, the assistant's voice of concern was now an upbeat as she said " only one, that's good!" The same assistant also told me that my daughter was in need of two rounds of braces. The orthodontist recommended she come back after her baby teeth have fallen out as they are coming in just fine. "Dr. S" as she introduces herself, numbs my daughter's mouth with the shot to do her filling as she claimed she "didn't mind getting it out the way because it would be easy." The cleaning and sealants were uncomfortable because she is a child whose face was just made numb with medication and whose mouth was completely dry for application of the solutions. The doctor saw that my daughter was uncomfortable and played on that to get out of doing her one filling after putting her through all of the hard parts. My child was still sitting back in the seat. Nervous, just as she was for every single step but still ready. The doctor stated that my daughter would have to come back to see the peds specialist on a different day. WASNT SHE THERE TO SEE THE PEDS SPECIALIST ALL ALONG??!??!!! This woman put my child through everything for nothing. I was a dental assistant and I got out because I did not have the patience. Some people should take note and rethink their careers if they cannot work on the teeth of people who are uncomfortable from a majorly painful shot in their mouths.
Jessica Zacarias Monroy
A very long wait time even though have an appt. The pediatric dentist is great just the customer service sucks and they take a very long time literally 2-4hrs wait to be seen they over book patients here !!!! Brenda, Ana, and Samantha don’t know how to do their job litterly the staff is not trained !! And Evelin the supposedly supervisor is never there to file a complaint. Definitely filing a grievance on this Dentist facility
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Family Dental Practice of Lancaster
Yvonne L Sauceda
Try having your doctors learn work ethics and stop taking personal calls regarding their krypto accounts when patients are waiting over 3hrs after their appointments to be seen I will never go back or recommend this facility to anyone i know
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Family Dental Practice of Lancaster
Vanatta Knight
Assistants can be very rude. When cleaning my son’s teeth the assistant was rude and had no patience with bryson. When they were giving hygiene advice to my teenage daughter they had no Tate at all. The dentist that my son saw today did not introduce herself to me or my son and she’s supposed to specialize in children. My next step will be to contact my insurance and change the office I use.
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Shari Madison
My experience so far was a little different. I went for a consultation today however, it was some miscommunication and a little unorganized. At first I guess the ladies in the front lost my paper work (from this monday's appointment) then about 2 hrs later they found it. My 2nd appointment was at 10a today. I was in pain, wondering what they were going to do. Then one of the ladies in front told me it will take another 30 mins because she was on the phone with my insurance, so of course i was not going to stay for another 30 mins I've already waiting 2 1/2 hrs and nothing, smh. She told me i will get a call today so they can discuss with me about what my insurance will cover.....Im still waiting for the call. Needs better communication.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Karri Dunnavin
My experience was awful the dentist removed a tooth that would get numb because it had an infection in it. Never have I had a dentist remove a tooth that was infected because as I know and everyone else knows you can't get that tooth numb so I felt every inch of that removal it was torture and not one comforting word came from the dentist nor his assistant I would never recommend anyone I lived to that mean man...
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Family Dental Practice of Lancaster
Denise Chereka
Family Dental Practice of Lancaster is awesome. They are polite and professional at the same time starting with the receptionists all the way to the oral surgeon. I would recommend this practice to family and friends.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Tina DeRienzo
Read your charts. Information is sent for assistance with procedure. If you don’t read you can’t assess the situation correctly
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Family Dental Practice of Lancaster
Jesus Diaz
Worst place to go to staff are rude and had to reschedule my appointment 3 times
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Adriana Munoz
I called Monday because of pain and they scheduled me in an hour for an opening they had at 12, and it was so fast and easy process. Front office was great very professional, back office was amazing as well made me feel comfortable through out my whole visit, and provider was very kind and professional. Overall great services, I work in a medical facility as well and I am aware people usually only write bad reviews when something didnt go there way! But this facility was outstanding ! Clean, great staff, and warm environment! Thank you !!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
Thank you Sandoval for taking the time to let us know how we did. We appreciate you for choosing Family Dental Practice of Lancaster to fulfill your dental needs. We hope you have a great day!
Family Dental Practice of Lancaster
Thank you Luis for taking the time to let us know how we did. We appreciate you for choosing Family Dental Practice of Lancaster. We hope you have a great day!
Family Dental Practice of Lancaster
Luisa Avila Clarin
Some of the receptionist are rude and the waiting time is ridiculous. I had an 11:30 appointment and wasn’t seen until 12:50 and then waited until 1:20 just so they can brush my daughters teeth.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Claudia Rosales
I waited for an hour in my car in the CVS pharmacy parking lot, for 2 prescriptions, an antibiotic and a pain reliever for the acute pain and infection related to my molars. When I went to pick them up, the pharmacist said that she had not received any prescription in my name in the system. I called the dental office to inform them and 2 minutes later the pharmacist told me that she had just received them and that Edta and Ian were ready in 1/2 hour. At the time of giving me the medicines, there was only one, the antibiotic was not an analgesic, and the pharmacist told me that they did not prescribe a prescription but only take it as needed!!!! Incredible!!! And that she had to call them again to clarify the dosage.
We're reaching out to say we hope everything is going well and wonder if anyone on our team has reached out to assist with your concerns. If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so we can help resolve this issue. We appreciate your patience during this time.
Family Dental Practice of Lancaster
Enzo Olmos
I was very happy about the customer service and the ladies in the back. The Assistants were very educated and explained all the treatment well to me. I would refer to my family all though the wait was about 30 mins. They were able to start treatment on me same day.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Charlene Maldonado
The worst dentist experience ever!! The staff here are very lay back and don’t care at all. I had to re-schedule my appointment 3 times because they needed to call my insurance and never called. I kept loosing leave because of that. When they finally called my insurance and I went for a cleaning the doctor was very careless and talking to the assistant while smashing his tool on my gums consistently. It hurt like never before and my enamel got damage because of this. I don’t recommend to anyone who wants to keep their teeth at least 5 years from now. It hurts and it’s not worth your time at all. Run as fast as you can!
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
DandJ Babas
Horrible customer service . I waited over 30 mins to be taken to the back to be told my insurance will cover everything except the oral irrigation and it’s be $150 out of pocket and my teeth can not be cleaned without the irrigation. I left after X-rays and 30 more minutes of sitting . When I went to make the appointment for the next visit to actually get a clean the receptionist was busy and asked me to have a seat I decided to walk out the lobby was full and I was upset at the horrid customer service
Donnetta Hines (DONNE)
I didn’t give five stars due to the receptionist bring really CURT. There’s no reason first thing in the morning to be that way. One should be greeted upon arrival being a dental office. They’re representatives of the company and the first face of the establishment. Not all but it’a hit and miss DO BETTER professional training should be offered love your job out leave!!
Mulukah Wakchan Xi Amaru
The staff are very nice and considerate of your well-being.The oral surgeon did such a great job. He performed an extraction on a cracked tooth and he was gentle and funny too. Thank you guys for all that you do.
Justine
This place is a joke! Rude front office staff who does nothing to help you out and be prepared to wait atleast 2 hours for your appointment. Understaffed and overbooked every time. My son misses half his school day every month we are here. He has been a patient here for over 2 years for his braces and every month is a horrible experience. They don't know how to schedule and I couldn't count how many times his appt was rescheduled for a different day because they didn't have an orthodontist on that day. Walked in one morning when my son had a lot of tooth pain and they had me wait 20 minutes just to tell me they can't help him that day. There was hardly anyone in the waiting room too. They simply do not care. So glad my son is done with his braces because we will NEVER come back here. If I could give it zero stars I would. I am also not happy with how his teeth looked after braces were removed. Save yourself the trouble and go elsewhere.
Sensible Solutions
DONT GO TO THIS PLACE. Two girls in the front desk should not be working dealing directly with patients. They are just not nice at all. They come across as rude, condescending, i'm better than you. LOST ME AS A PATIENT
jimmy chavez
Message to the owner or management: do you not read all these poor reviews about your front office staff? So many negatives reviews mention their unhappiness with how they were talked to or treated. They are RUDE, they do not show respect or appreciation for their patients. Like they are better than them. I'm a business owner myself and I would be very concerned about this. I had enough today and decided to take me and our two kids somewhere else
Mari Beltran
The receptionist need more training in customer service. It feel so unwelcome entering your dental office. The receptionist d not greet and they all have that miserable look on their face. I am solely speaking of the two that face the entrance of the door. They’re just plain out rude
Michael Smith
Excellent service I was a little disappointed with the dentist’s decision to not let me know that he couldn’t get his computer up and running during my appointment it was an IT issue he’s a dentist which could be understood I just didn’t care for the misuse and lack of urgency for my time other than that I’ve had fillings, deep cleaning ect. Phenomenal job. Quick, painless, courteous; couldn’t ask for more; today the dentist that was supposed to perform my root canal and crown dropped the ball I will be returning if for nothing else my routine maintenance I really enjoy the atmosphere there the cleanliness and being treated as a valuable customer
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
Sandra Perez
Super friendly staff!!! I was having issues with my insurance and they were super helpful. Thank you !!!
Sara Velazquez
Hiring more pediatric dentist or at least dentist who don’t do terrible jobs on fillings. My daughter has had multiple fillings done there and basically every one has failed, resulting in root canals. Having a pediatric dentist only available 2x a week is hard on working parents. Then your office doesn’t allow other adults (with permission) to bring in the child and the appointments run behind. Not everyone can afford to take hours off work for dental appointments.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Elixave Sanchez
2:30 Hours waiting Not acceptable Either get more doctors Or not book so many patients Being a patient for 4 years Worse and worse
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Family Dental Practice of Lancaster
Blanca Lopez
The front desk clerk is rude. I’m sad to say that she did not demonstrate any care for the fact that I was in extreme pain. I was dissatisfied and almost left but I needed help with my pain so opted to stay. I would have liked getting a place that was kinder and more sympathetic.
Fernando P
Discuss all the option and the posibble things that can go wrong before a procedure not after its all ready been done
If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Family Dental Practice of Lancaster
Nathan West
These people think that they are above everyone else and have no idea as to what is going on. Five phone calls talked 5 different people and they couldn’t even give me the correct e-mail address so that I could send them a copy of my new dental insurance card. Horrible customer service. I will definitely go find me another dentist somewhere else.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Family Dental Practice of Lancaster
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Daniel & Lisa Cole
The doctor had horrible bedside manner with my wife. Told her she can not be seen due to not agreeing to coming back every 3 months and the wait to be seen over an hour and 15 minutes
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
Family Dental Practice of Lancaster
Dwayne Carda
Have not gone there yet I am very wary of dentist they sound like smile dental witch I would never go there again. Over booking is not right that tells me all they want is money.
Hi there! We completely understand your fear when it comes to feeling like you are being overcharged. Our doctors do their best to present you with all of the necessary options so you can receive a customized treatment plan that works best for you. If you have any further questions, please contact us directly at WCDCustomerService@incontactemail.com to privately address your concerns due to HIPPA regulations.
Family Dental Practice of Lancaster
Elsa Guerra
Horrible customer service. Scheduling is really bad. They're always rushing. They forget what they're doing. They Schedule my son at 9:00 am and they performed the work at 10:50 am. That's 2 freaking hours. Done with this place.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
Cassandra Ippoliti
I came In with an emergency and they took me in no problem when no one else would. The doctor seen I was in extreme pain and wasted no time. The doctors are amazing staff is friendly it’s a clean place and I’m never going anywhere else. Thank you guys you really helped me and I’m grateful ?
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
bearded kings
nice office and clean the staff is lovely and very professional…. Definitely recommend this office for your dental needs .
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Jerry Alioth
I've been in this AV valley for years. This is without a doubt the best dental office. The people are nice and Dr Y is great. I definitely will not be going anywhere else.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
Margaret Roberts
They're always very friendly and professional. I love my dentist Dr. Amir he is the best. Unfortunately they raised there prices but it’s still worth it to keep you mouth healthy and looking great!
David Banda
Andre's was really awesome and very helpful and friendly and good with my son
Jose Sical
I had to keep coming once a month for 5 months since the crown they add it kept falling off. Decided to visit a different dental clinic to have the crown repaired correctly.
Patrick Stallworth
The technician that help me or assistant that help me was very polite professional and prompt caring and went out of her way to make sure I was comfortable she deserves a promotion
Alejandro Garcia
Worst place ever. Said my insurance only covers the co-pay and was charging me outrageous amount of money for work they said I need
Nikki Miller
I love this dentist office, my dentist is fantastic and all his assistance wonderful ?
Antonio Rodriguez
Great consultation, bad customer service we have been waiting for a request for authorization of treatment to be done for my baby girl. I've been back and forth. Manager doesn't help at all !
Denaeya Brown
Terrible experience. I went in with tooth pain of about a level 6. I was told they would clean the tooth and prepare it for a root canal. The procedure was suppose to numb the pain. They shot me in the gums about 4 times and drilled down my tooth. By the time they were done my pain was at a level 12. Doctor Amir Hemmati is impartial impatient and rude to his patients and staff.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Lu Enriquezp
Excellent practice,Dr.yaghobian he is a great doctor and the assistants Lupe and Sandra
Tonneishia
No no no no! Don’t even think about going here. My daughter needed a cap on her tooth 3 months ago. And I had pretty darn good insurance working for the county and they told me that my insurance would not cover her procedure and it cost over $300. So I ended up having to leave my job and her procedure did not get done. I went somewhere else but my twins still went there. Fast for it now are use Medi-Cal dental and I called them to make sure that my children would be assigned to family dental one way or another there was a mistake either by the insurance company or the office. I went in last week to make an appointment for my twins. And let me tell you not only were they packed again but this lady was so rude to me and told me to call in to the hotline to make an appointment. But I prefer to make appointments in person. She ended up making them an appointment so I handed the lady my insurance cards she accepted them and put them in the system, made them appointment for this week. So I go Into the appointment yesterday two hours early at 12:00p because if you’re on time they will make you wait for about an hour. They told me they cannot take my children this early and come back at 2 o’clock for the scheduled appointment I asked if there is any paperwork I can do ahead of time to speed up the process. I had two packets to fill out I sat in the car with my three children to fill out these two packets for until 1:40 PM. Let me tell you guys I was so upset when I went back in to check in my children in again just to find out that my kids were not assigned there. One way or another there was miscommunication & I know I did my part but they were not only rude to me but wasted my time they should’ve known that my kids weren’t assigned there from the first time I made the appointment I will never ever return here with my children or or myself and I highly do not recommend it that you bring your family here!
Johnny
Everyone there definitely knows what they're doing and genuinely cares that their patients get the best possible treatment. I definitely will be returning.
Rachel Kurtzrivera
Too crowded. Too too many people. If you are used to being served at your appointment time, THIS IS NOT THE PLACE. TOO CROWDED!!! I might try once more!!!!
Tina Orozco
My husband went into Family Dental today, he was in a lot of pain because of a tooth. Long story short the office took advantage of the situation and charged him $2700.00 justifying it by saying " he needs this and that"..... They never gave him a price break down of what our insurance would cover and what would come out of pocket. They insisted the $2700 was covering the cost of what the insurance didn't cover but was NEEDED because our insurance only covers our co-pay of $20.00....My husband not fully understanding because of the excruciating pain. He thought they were taking care of him. When I called for more information Brenda the one who took care of him was very RUDE. She would not answer my questions and in the middle of me sentences hung up on me...I had to call corporate to file a complaint luckily Elizabeth heard me out. I will be filing a complaint with the Better Business Bureau. I feel like this office takes advantage of their patients. What they do is unlawful, wrong, they lie, and give half information of what is needed and what is considered an upgrade treatment plan fully knowing that the basic treatment is good enough.... What they practice is unlawful, deceptive,and is an abusive act…….. don’t go here
Tiffany Manzano
Great customer service from the front staff and dentist. We are so pleased.
Gloria Hernandez
Loved my first experience here! Both my boys were nervous, as most children are, but the staff was VERY friendly! Asked them about their interests and kept them talking. My boys left feeling calm and at ease! Thank you to Andres for making sure my boys felt comfortable ? it really makes all the difference for kiddos. After trying different dentist offices I we have found THE ONE ☝?
barber girl
Best Experience with a dentist in a long time. Personable, compassionate, friendly...painless and quickest extraction ever
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
Belinda Byrd
Very satisfied with my visit at Family Dental of Lancaster. Staff is very professional. The facility is in excellent condition. Thank you for being gentle with me.
jay evans
The floor supervisor Andres was great. Talk about performance and persistent. He did a great job with making my boys feel comfortable. Thanks so much your awesome
Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Family Dental Practice of Lancaster
Kaylea Mathews
Loved this place! My son has been passed around for months now by dentists that wouldn’t do what was needed, due to him being so young! This office not only saw him on a Saturday, but also did the work “SAME DAY”! Super accommodating, and I 100% would recommend! This was my sons first ever dental work! He is no longer scared to go to the dentist because this office made him feel so comfortable!
Thank you for your review! We understand how scary the dentist can be, especially for children! Our goal is to help our young patients feel as safe and comfortable as possible at all times while under our dental care. We’re so happy we were able to help get your son on board towards maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon :)
Family Dental Practice of Lancaster
Thanks for your 5 star rating, July!
Family Dental Practice of Lancaster
Fabian Cambray
My experience was good they treat me like a family nice and respectful people the doctor he was nice with me
Steven Saldivar
Evelyn was great by checking to see if all is well Dr Nema great work love this place
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Maria Carrillo
Andres is super friendly and caring, really enjoyed our visit. He made sure my daughter was comfortable.
Thank you for your review! We understand how scary the dentist can be, especially for children! Our goal is to help our young patients feel as safe and comfortable as possible at all times while under our dental care. We’re so happy we were able to help get your daughter on board towards maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon :)
Family Dental Practice of Lancaster
Carole Gordon
I am terrified of dentist due to being tortured by a dentist when I was young. The shot and the drilling was excruciating. But my experience at Family Dentist has changed my entire outlook!!! Thanks to Dr. Yaghobian and Dr. V (Vanessa), who were both super nice, very patient and gentle, I walked out with a smile on my face and pain-free! My crowns are beautiful, too!!
We are so honored that you have joined our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Family Dental Practice of Lancaster
Emma
Let me start off by saying how much I hate going to the dentist. The whole dentist experience just gives me anxiety and I tend to procrastinate and talk myself out of going. Family dental in Lancaster was such an awesome experience!! I don’t have severe anxiety or dread going to the dentist anymore. As soon as you walk in you are greeted with a smile. The front staff is so professional polite and very kind. The dentist office /facility is very clean and they are taking all the proper precautions to keep us safe due to covid 19. The back office staff also are very friendly and kind. I mentioned to them that I was nervous and a bit of a crybaby at the dentist and they went out of their way to make me feel comfortable and not feel embarrassed they went above and beyond to make me feel at ease and comfortable. they truly are awesome. I had the pleasure of meeting my new dentist Dr. Nima Aleahga D.D.S. What an awesome dentist he was so patient and answered all my concerns and questions and took his time! nothing about this experience felt rushed everyone took their time and accommodated and were very caring. Dr. Nima Aleahga was so gentle, I can say now that my fear of the of the dentist has changed he is so professional, friendly and gentle handed. I highly recommend him to all my friends, family, coworkers anybody that’s looking for a new dentist this is you’re bee dentist and the staff and dental assistants are all amazing!!! By far the best Dentist!!! in the whole Antelope Valley. So if you’re nervous about going to the dentist or haven’t found a good dentist here you go you’re welcome I’m looking forward to going to my check up in the next three weeks I can’t believe I’m actually saying that so the bottom line is no more fear going to the dentist and I’m happy to say that I found my permanent dentist and dental office. I highly recommend them!!! extremely professional and polite, patient and they go out of their way to make you comfortable also on a side note you don’t wait forever in the waiting room either. front office is organized and you get your turn in a quick and timely manner. In conclusion if you’re looking for a new dentist stop looking you’ve just found them. I have become redundant but I want to make myself clear and want you all to know just what a great experience it was! Thank you Lancaster Family Dental! Beyond grateful and so happy to have found you all!! Emanuelle (Emma) N.
Aubrey King
Good experience! It was easy to make an appointment and the staff is friendly. They work very fast but this led me to feel like they were rushing my dental work. I will go back.
Tiffany Majors
From front office to back office staff , they were friendly, and it was easy to schedule an appointment. Having wisdom teeth pulled was no fun, but they did a great job, and I really like going here for my dental needs.
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Family Dental Practice of Lancaster
Sergio Estrada
I really enjoyed my experience here. I have not been to the dentist in almost two years so I was a bit nervous going in. I need my wisdom teeth pulled out and I wanted braces. The orthodontics was such a cool guy, he made me feel very comfortable and calmly broke everything down and cracked some jokes as well. I will be going here from now on.
Slaylicia Beauty
Manager attempted to scam us out of money due to stating our insurance would not cover a procedure. I called with the exact same codes and insurance stated they had already sent over authorization granting us 100% coverage of the procedure. Documented the authorization and proof of receipt and reported to the Business Bureau. I am glad they thought they could get over on me and I hope they learn via fines it’s not okay to try to get over on hard working people.
zakiyya gibbson
Andreas he is very niece and helpful he took his time with my dad to get his ex rays done when the other assistant didn’t
Jennifer Wagner
Super slow waiting so long , dentist came in for 1 second and left. The DAs seem super rude and obnoxious.
Big
Was scheduled for a consultation in the middle of the day on a Saturday only to be asked a couple questions by one of the dental assistants and that was it. Could have done that on the phone.
We regret to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Family Dental Practice of Lancaster
Alisha Swinson
Wait was EXTREMELY LONG!!! Was called earlier in the week to come at 4pm instead of 4:30 saying they closed at 5pm. Wasn't even seen by the dentist until almost 7pm. Unacceptable especially when children are waiting that long. Hopefully wait times in the future won't be that miscalculated.
Alisha Portugal
This dentist was so cool. I've never met a dentist like him. He made he feel so comfortable and calm. All the rest of the staff as well. I tell no lies! Thank you to everyone here for your kindness!
Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Family Dental Practice of Lancaster
Belen Rodriguez
Every time we are scheduled for an appointment we never get called in until an hour or two later. The amount of times I have taken my children just to cancel and reschedule is tremendously ridiculous.
jessica zarate
Overall clean facility, nice and professional staff from the greeting of walking through the door to the X-ray tech it was a total awesome experience. Took the time to explain the procedure I was going to have done I truly felt taken care of & I would highly recommend them.
Faye Gotauco
Rey did his job excellently. The dentist was doing a good job and suggest what I could do at home. He cleaned my teeth thoroughly and fast service. I will definitely recommend this place. I will absolutely coming back for more cleaning.
Dushone King
Thank you family dental and Andres, I had a great experience today. The office and staff are wonderfull and the office is really clean I highly recommend this office to every one.
ResentWorld
I was brought here by my mom's who goes here for her care. They are on point! They get you in fast as they can and get straight to work. They are direct to care service to patients. I love it and if my mother approved it... it's official. My mother doesn't play when it comes to her and her family care.
Hector Camacho
I came here in April to get my teeth checked just a normal check up, was told I have cavities so had them worked on ever sense my one of my tooth's is sensitive to hot and cold drinks and another tooth get jolts of pain when I chew with it now. Can't even see my dentist again cause she has the same days off that I do and I can't see another dentist unless she refers me to another one.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Lady Krunch
They have different doctors since I first started with them years ago. Their clerical staff don’t follow through with paperwork which put my services a month later and the procedure i had done years ago only took me three visits and they fitted fine, I don’t have confidence in it now and I have had at least 4 visits. Wait times are sometimes ridiculously long.
kitten
July 2021 Update: I requested to end my contract in person June 8th as I was moving. They chose to leave the hardware on at that appointment with knowledge of my leaving the state that week. Its July 23rd now, I don't think I'll be getting my money back and my wire has popped out of the bracket. Update: They did reach out to me but not to resolve anything. They said they would pass on my info but I never got help. I'm now stuck in an ortho contract and paying $200 a month for no treatment and they wont pass on my referrals. Good luck contacting them as apparently their phones just dont work and nobody can reach an entire office. I'll just have to read my fortune and hope I drive to Lancaster the 1 day a month the ortho is there to cancel my contract. I wish I could give negative stars. The orthodontist at the "old" location, his assistant and his staff are amazing. However at the "new" location, where the oral surgeon is, I've been treated terribly. Summer has been rude and unprofessional with not only me but also OTHER PATIENTS IN THE WAITING ROOM. She doesn't even care to pretend to be nice. I was not given a consultation when I originally went in to get my xrays. I was simply told to leave and when Summer called to inform me of my approved appointment she became upset when I started asking questions (because I didn't have a consultation I had a lot of questions before signing up for a surgery.) I tried to inform her that the sedative chosen for my surgery will not work for me, but she insisted and continued to talk over most of my concerns while giving vague answers and insisting I had a consultation already where this all would have been answered. Because I need the treatment for my next orthodontist appointment I drove into town, took time off work, and then was told in office that I will need anaesthesia they don't even provide at this practice. So yes Summer, you could have prevented this by simply listening during our phone call and treating me like a human.
Thank you for your review. We apologize for the experience that you had in our office, and we want to help resolve this issue for you right away. We cannot identify who you are with your profile name, so we cannot contact you. Please email us directly at feedback@westcoastdental.com with your full name and contact information so that we may privately address your concerns due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Family Dental Practice of Lancaster
Krystal Handy
The clinic was clean, the staff was friendly and organized. I felt safe with everyone masked up! The dental work was great too.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Kevin Mulrooney
I Never leave a review but the service was so terrible . I hope to save anyone the trouble of coming here. If you love yourself do not. The dentist left roots in my mouth was in a rush the entire time they were over booked . The dentist also banged my teeth with drill making them jagged . Another one of their staff treated me like I was crazy and didn’t know what I was talking about in my own mouth. Now I’m uncomfortable waiting for my mouth to heal to go to another dentist.
Thank you so much for rating us, Cynthia. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental of Lancaster
Family Dental Practice of Lancaster
JN Wood
This place is very unorganized for the pediatric side. My sons first time there and we Waited OVER an hour . Over heard other patients saying they have also been waiting an hour or more. Didn’t even get to met the dentist. I had to leave, And an other patient was right behind me. Consultations help offices to somewhat know what will be expected for the following visit. Therefore a simple calculation of procedure time will help in notifying the patient of the expected time waiting . If your patient enough to wait up to 2 hours. This is the place for you.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Family Dental Practice of Lancaster
KLEPTOROTH
AVOID AT ALL COSTS. This place is practically a walk in clinic, even if you make an appointment, you still wait for HOURS. There is ONE doctor on staff, they MASSIVELY overbook (they had 4 patients needing anesthesia and said the doctor had to stay in the room until the patient came out of it). Despite somehow having enough money to buy a gorgeous new office, they can't have enough doctors??? Then when you express you are irritated because you have a life and have other things to do than wait in a doctors office all day the staff start speaking condescendingly to YOU, even though THEY are the ones overbooking!! Most of the people left and we finally walked about after waiting 2.5hours and repeatedly being told they had no idea how much longer it would be.
erlanda olivera
Staff is friendly and office is clean. I am giving 4 starts because waiting time is ridiculous even with a scheduled appointment. We waited 57 minutes to be seen for only 23 minutes.
marsalei
Today we had a wonderful experience. My daughter needs braces and we put it off for a year as I haven't had the down payment. We came in and although clear aligners are a bit more and usually require a large down, they worked with us on what to apply down. Seriously they went above and beyond. So now my daughter gets the aligners that she wants and I am not stretching out of pocket to pay for it. Thank you so much!
Alexandria barajas
Very friendly and welcoming Was in and out of the office and was able to get my treatment done! The doctors are amazing and so friendly! ?
Lew Miss Lew
My first visit was expected care. Nothing special. I had initially asked for a female dentist upon making the appt, but I was told by Vanessa/the dental assistant, that her favorite was Dr. Nima G. So, I chose to see him. He was nice and funny at times but after my second appt for the deep cleaning, and refilling, he demonstrated an attention deficit manner during the work in my mouth. He did not floss my teeth after the cleaning, either. I was numbed so I could not feel the left side of my mouth and the composite filling was not filed down enough in order for my bite to be correct in my mouth. I had appts for cancer treatments after that day and I was not able to go back to the dentist to finish the deep cleaning for the top row of my mouth and to fix the composite to fit in my bite. When Dentist Nima G. was finished with the refilling that day, he walked away without giving any directions on when to eat or drink with the numbing of my left lower jaw. I asked the front desk for clarification on his behalf. I do like to be seen at the appt time and I feel that this office needs to work on that. I will be going back to complete the deep cleaning for the upper row and refilling of an upper tooth, so I will give another review then.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Adrianna S
I had an appointment for my son at 12pm he wasn’t seen for x-rays until 1:30 so I don’t even understand what the point is in making an appointment. They told me as soon as a room was available he would be next but 3 other people went before. It’s is now 2:30pm. No one knows what’s going on and I’ve been here for 2 1/2 hours WITH A TWO YEAR OLD!!!! I am beyond frustrated and will not be recommending this place or coming back due to the lack of organization. The dentist was great with my son during his x-rays but that’s only how far we gotten before getting frustrated and leaving.
Thank you for your feedback, Adrianna. We apologize for the experience you and your child had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Carmen Blacklock
The back room staff was polite and friendly. They greeted my child and I. The technician who took the x-rays was perfunctory at best and not very friendly especially to be working with a child. He repeatedly expressed pain and she just kept replying "Don't move." A little warmer bedside manner would have been nice.
Leroy McCoy
I had a pleasant visit at Family Dental. It was very busy during my visit However I was taken care of in a reasonable amount of time.
Thank you for putting your trust in our practice. We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Sharon Zdrojewski
Not having to wait a long time in the waiting room is a definate plus. The new xray machine is also a plus. Very thorough in the examination and they don't try and push any extras onto the patients. 4 stars is very, very good.
lance dougherty
Very friendly and helpful staff.Doctors were very professional I'd recommend them for all your dental work.
Thank you for your recommendation and for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
Adam
Clean. Air conditioned. Friendly staff. Minimal wait. Xrays done efficiently and correctly. Saw the dentist right away. Dentist did a quick, thorough exam. I was explained my options and prices. Excellent service all around.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
Nerd Gamer
Andres was very polite professional n personable he was also very efficient n it was only my first visit i surely will b back n will tell all my friends
We are so honored that you have joined our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Family Dental Practice of Lancaster
Montes
I had this place do a referral for a oral surgeon, to remove some teeth that a orthodontist ask for ( ortho wrote down what teeth needed to be removed. they did the referral but put down the wrong teeth to be removed. Thankfully I had ask what teeth they were going to be pulling out. Double check anything that comes out with this people. All they care is about the money n how many people they can schedule.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Metal Mama
Very Professional & accommodating. I only waited 10 mis,,They were knowledgeable abut everything. Very nice, welcoming and helpful. They explained everything to me step by step. Thank you so very much! Cya tomorrow!?
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Family Dental Practice of Lancaster
Jannet Diaz
The entire dentist staff is very polite respectful and patient, I will refer all my friends and family here. I had a fantastic experience with all the major dental work that I am getting done. My dentist Dr.Yaghobian and his assistant Vanessa are detail oriented and they are the best, love this power duo and I will continue to request all my dental work with them. Thank you all so much for comforting me and for making something that was traumatic, turn into a joyful beautiful smile that is tailored specially for me. ???
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Family Dental Practice of Lancaster
Sugar “Vee” Twiness
This is a Very professional COVID-19 Clean and friendly staff and Dentists. This office go that extra mile to ensure all children and adults are treated with the upmost priority and respect. Children are given balloons and toys to engage trust and friendship. I LOVE THIS OFFICE AND ALL THE STAFF.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We understand how scary the dentist can be, especially for children! Our goal is to help our young patients feel as safe and comfortable as possible at all times while under our dental care. We can’t wait to see you and your family again very soon :)
Family Dental Practice of Lancaster
Monroe
Everyone in office is super nice and cooperative I love this dental office my teeth look great and I loved the assistant alex she was so friendly definitely 10/10
We are so happy to hear this was your experience in our office, Marilyn! Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Marcy Simily
I have been a patient of Lancaster Family Dental for several years during that time Andreas has been my X-ray technician. He has always been very professional,knowledgeable about his profession and caring, he made me feel like I was was special. I look forward to seeing him during each visit. I understand he has received a well deserved promotion. Congratulations Andreas. I have nothing but praises for the office staff. My dentist Dr. Y and his assistants are all so attentive, professional, caring and make my dental visits very comforting. I have a few more follow ups and I know I have the best of the best taking great care of me. I especially love the new office on Ave K, Lancaster, they make everything Covid comfortable. I am especially pleased with the special care I'm receiving right now with my new upper partial they are masters of their chosen profession. The ladies in the front office are friendly, professional and pleasant to work with. They treat every client with respect and dignity. I love Family Dental Practice Lancaster and give them a five star rating.
Thank you for your kind words about our team, Marcy! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)
Family Dental Practice of Lancaster
Amber Cotton
They OVERBOOK with only 2 specialists so if you don't mind waiting 2 hours or MORE in the lobby then this is your dentist. I kid you not, there was 5 people booked with 11 am appointments. My daughter's appointment was at 11 am, she did not get seen until 1:45 pm. The procedure literally took 15 minutes. If this dentist office really cared about the COMMUNITY and the people of Lancaster they wouldn't overbook knowing they don't have the staff to cover. It seems as if this dentist office daily goal is to see how many insurance companies they can bill instead of a goal of, how we can be of SERVICE to the community and the children of our community. Having a child fast and wait for more than 2 1/2 hours to been seen is NOT service!!! It's money driven SERVICE!!!! They are very inconsiderate of people's time and this isn't the first time this office has done this. The service was so horrible all the way around ALL 3 TIMES, I will be switching my family's dental provider. Reviews, referrals and GREAT CUSTOMER= keeps your customers... FYI to the person in charge of this establishment.
Zola Andwele
This office is very unorganized! I drive 50mins to this dental office just to be turned away. I had an exam done 2weeks ago. They told me what needed to be done. We set an appointment for me to be seen 2 wks down the line. They made changes to my appointment without giving me a courtesy call, so I wouldn't waste my time or money! I go in, just to be turned away....again!!! That's the 2nd time something like this has happened with this particular office! I know I have HMO, but gosh!! I won't be returning ?
We deeply apologize for the experience you had in our office, Zola. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Candace Dixon
I agree with Ingrid (below) DR. Y , Andres, all the assistances are very nice also Daisy who is out . I have already recommended Family Dental to friends.
Heidi Forrest
I had to get my root canal done somewhere else because I have particularly big roots that are twisted... but once that was done I went back to my main office, for my crown.. the doctor sent it back three times because the lab didn’t make it properly;. it didn’t fit right.. they were very good and I just got the final permanent crown this week… I don’t even feel it.. It feels like a normal tooth, much better than the two that the doctor did not agree with; so he made sure that it was done correctly, which I extremely appreciate.
Lauretta D
Highly recommend Family Dental Practice Lancaster CA! Took my aged mother for her initial consultation (and subsequent appointments) the faculty is sparking clean, the office manager Ms Evelyn Coto and her staff are personable; Not to mention the dentist Dr Nima Yaghobian! Very nurturing!! All in all 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Johnny Valdez
It's been 3 hours and yet I have not seen the dentist. I had an appointment set so it could be faster because I came on lunch break and man I hope I don't get written up.i walk out of the office twice and spoke with a lady to get the doctor .still no doctor ...Funny thing is in writing the review from my chair at the doctor's office.still waiting.
I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Family Dental Practice of Lancaster
Thank you so much for rating us, Eva. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Paula Robles
Horrible service if I can give them 0 stars I would. They had me pay thousands in advance only to give me the run around for a few months. Every time I had an appointment they would reschedule, and when I finally was helped they never knew why I was there they previously pull half my teeth and were suppose to make dentures for me and they never knew what was going on. I haven’t ate properly in 2 months because I’m missing so many teeth that they said I had to get removed. I still haven’t heard what’s going on. Please please consider twice before going to this horrible place.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Rasheed Henry
The staff was extremely slow, I waited 3 hrs or more after my appointment time. I initially went in for a chipped tooth but ended up getting a wisdom tooth pulled. . An unrelated issue that wasn’t even causing me any pain to begin with but was told they couldn’t help me with the chipped tooth! They discharged me with no pain meds which left me in AGONIZING pain for hours until I could get the prescription filled and picked up and I can feel the stitches all the way in my throat. My mouth is still numb, I didn’t know what I was getting myself into and this surgery wasn’t explained to me beforehand, I feel duped, like it was done just for a paycheck and not for my benefit. I don’t like leaving bad reviews but this place deserves it.
We deeply apologize for the experience you had in our office, Rasheed. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Kimberly Fletcher
DO NOT EVER GO HERE. DO NOT WASTE YOUR TIME!!! My appointment was at 10. I arrived 15 minutes early to fill out paperwork the receptionist was too busy talking to other staff to give me all the paperwork needed as a new client so I had to be given more after I was already made to wait in my car. I waited an hour and forty minutes in my car to never be seen. After waiting an hour past my appointment I asked how much longer it was going to be. I was told "The doctor was running behind due to a treatment taking longer than expected but I only had one person ahead of me." So I waited another 30 minutes and go in to check on progress to overhear another patient saying his appointment was at 9 am and he was told there was one person ahead of him.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Penny Shi
My son’s Appointment at 9:00am, wait for 3.5 hours till 12:30pm ONLY had X-ray done( that took about 10min), We asked for the estimate waiting time to see dentist, no one was able to give the answer.?♀️?♀️?♀️ I don’t see the difference between walk-in and Appt. It was totally messed up. Then we were told either reschedule for the cleaning and sealing or wait another 30min to get service. I’ve never heard of any dental visit for almost 4 hours Only for a basic cleaning and sealing .The lady in the front desk had an attitude when help us reschedule. She would repeat her questions loudly as if we didn’t understand English. Bad service, bad experience , wouldn’t recommend to anyone!??
Robert Tharp
Really nice doesn't want to just rust you throughout actual real best option didn't leade on
We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Diana Rivera
Staff is very friendly and polite to patients, however the wait time is too excessive. My appointment was at 11am and did not get seen until around 12:30pm. X-rays were taken and then was seated in a room to wait for the doctor. Doctor came by 30 min later and was gone within 5 min. All seemed ok and his recommendation was just a deep cleaning. At 1:40pm I was still waiting to get the cleaning done. Staff were standing around, cracking jokes and being a tad unprofessional (doctors talking about patients in their language as well as assistants talking in Spanish about patients). I got up and left almost unnoticed. My family also went there last Saturday, their Appoinment was at 9am and they weren’t out until almost 2pm. I’d rather go to my dentist in LA where I get seen at my Appoinment time and get more than 5 min with my dentist to make sure my dental health is on point.
We deeply apologize for the experience you had in our office, Diana. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Susan Cohenour
Fast.service staff is very polite. Dentist was willing to explain things and seemed very knowledgable
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Yosemily Osorio
nice people, was full and ended up having to get a follow-up app for the next week but was still able to check what i needed
We are so happy to hear you enjoyed your experience in our office, Yosemily! We look forward to seeing you soon for your next appointment with us :)
Family Dental Practice of Lancaster
Blanca Realtor Chavez
Evelyn Coto, office manager, was very proffesional, had alot of patience, was the only employee in that office able to explain a bill, and took care of discrepancies. Thank you Evelyn for your help. ***** 5 stars for Evelyn!!!!
Dannie Kamack
I walked in looking for a new dentist since my previous dentist retired due to COVID down the hill in Beverly Hills. I was able to get an appointment the next day for my family and the staff were very professional and welcome us with open arms. Andres took my X-rays and his demeanor was exceptional as if we were childhood buddies. Vanessa and Zoila assisted Dr. Yaqhobian and they did a wonderful job. I can't leave out the officer manager and the front desk staff who made the atmosphere very friendly since we all know that going to the dentist is not number one on anyone's list. All in all, this location is amazing and I'll be their patient as long as I remain in the area. Thank you!!!
Juan Romero
If your looking for fair prices and top of the line Dentist look no Further this is the place you want for you and your Family, Evelyn and her Staff of professionals go above and beyond to make sure your satisfied and leave with a smile , I trust there service completely and would recommend them to Everyone , the building the rooms the equipment is all brand new I feel like I'm getting my teeth worked on in a space ship the whole staff is friendly,welcoming, and on top of there Game , Give them a try and thank me Later .
Kem Dawson
Wait time is horrible. Afternoon appointment and I waited almost two hours for my kids x-rays to be told they had cavities and I needed to reschedule. No cleaning was done. Another day I scheduled an appointment early in the morning. I still had to wait almost an hour and a half to be called back for the filling.
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at ncamacho@westcoastdental.com
Family Dental Practice of Lancaster
Mz Aracely
I made an appointment for my three kids since it was a school holiday. I waited for one hour and thirty mins to even be called back for xrays. They only called my kids because I told them we were going to leave. My appointment was at 10am and I left at 130pm. The place is a mess they didnt even know that I had three kids there. They did the work on my son without consulting me and asked me to initial for the work after it was done. There was this woman with an accent that was overly pushy and for someone who thinks they run the office, she had no clue who she was treating or who the children belinged to. This woman barks orders at you without knowing who you are or why you are there. They expect you to leave your kids in their care and wait in the front. Sorry, I dont trust anyone like that when it comes to my kids. Nothing was organized, even the dentist pointed out that the patient board wasnt properly updated. I dont mind waiting but this place is never on time. They may have a new office but they have the same slow service. Also, if you come in with medical you are treated like you are beneth them. They will treat you like you are ignorant/uneducated and how dare you ask to be treated like people who pay for their services. I dont know how they managed to get a 4.8 review.
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Jerry Flattum
Had to wait over an hour then told to come back for exam. Not good for new customer.
Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Family Dental Practice of Lancaster
Yvonne Prestidge
I am scared to death of the dentist but the doctor was AMAZING and the staff was very comforting. Thank you so much
Mimi
? please stop and think before you go to this dentist? okay so I’ve been a patient of there’s for two years the reviews below is true! The wait is long, the dentist who sees you will only spend about 10mins with you so don’t bother with asking questions. They’re extremely expensive. Okay so here’s what put the icing on the cake for me! I had an appointment at 5:30 I arrived at 5:15pm and gave them my updated insurance information I waited until about 5:50pm for the lady to tell me the doctor won’t be able to see you today he’s running behind on schedule! So you have me waiting for 35mins in excruciating pain only to tell me you will have to cancel my appointment and reschedule?! Very unprofessional I will never return to this dentist again and do not recommend them to anyone unless you would like to experience something like this and all of the other reviewers! Oh and all I got was an I’m sorry but yet your patient is in major pain! I even told them that and they showed no remorse for me at all! What away to waste my time
Victoria Brown
Appt was at 11am. My kids didn’t get in until 1pm. I even arrived a bit early for the appt.
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at ncamacho@westcoastdental.com
Family Dental Practice of Lancaster
Kevin Branch
If you enjoy unfulfilled promises and overcharging of your dental benefits, this is the place for you. Not only are they dishonest, but horribly inefficient. By far the most mismanaged medical/dental office on Earth. ZERO stars for this dump.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Carey Shellman
Love this place. Long time ago I had a bad experience at the dental office and decided to start going to Family Dental and my dentist he made me feel comfortable and not afraid
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Family Dental Practice of Lancaster
ivan rodriguez
My son had an appointment @4pm after almost 2 hours of waiting for the doctor to tell me they can’t see him because of his insurance. What a complete waste of time. When I called to schedule an appointment they said they did accept my insurance but I guess they realized that after 2 hours being there. I would have assumed they would of told me something when they took the insurance card once I checked in. They had to tell me after waiting for so long. Never coming here again lack of communication.
Hi, Ivan. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect with us and send us an email at ncamacho@westcoastdental.com
Family Dental Practice of Lancaster
daniel munoz
I would get a second opinion from another dentist. I went and they tried to tell me I had 3 cavities and needed 3 root canals and also needed a co payment. I went to another dentist and only had 1 cavity and needed 1 root canal and they didn't charge a co pay. How is that??? A bad first impression by westcoast dental.
We thank you for your feedback, Daniel. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Cesar Beltran
I have been to this office on a couple of different occasions, and it seemed to get worse as the visits went on! First, they spread out your appointments for seemingly no particular reason. I have never been anywhere that doesn’t do your teeth cleaning same day if there is nothing else to be done. Second, it really doesn’t matter what time your appointment is because you’ll end up waiting 2 hours anyway. The only upside is the staff is nice, and their new office is clean as well. Seems they schedule to many people at the same time, and then the service they give you once your actually in is very lackluster.
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Cecilia Rosales
I just wanted to thank the office for todays visit my son had a great experience. also this new location is beautiful and tge whole complete staf is friendly thank you Doctor and Andres :)
Raquel Sandoval
The staff here are wonderful individuals! Upon walking in you’ll have somebody check you in and take your temperature. My experience today was great. I was seen fairly quickly within ten minutes of waiting. Their new facility is spacious and clean. All staff comply with the personal protective equipment necessary required during the pandemic. Dr. Yaghobian, Andres and Zoila could not have attended me any better. They are attentive and maintain a high aura of professionalism. Thank you so much for your work. You are greatly appreciated!
Kimberly Williams
The first time I went i did not like the dentist I saw at all. But when I went back for my fillings the dentist and his assistant were amazing!
Hi, Kimberly. We are so happy to hear this was your experience in our office, and we apologize for the first experience you had with our team. We hope to see you again very soon!
Family Dental Practice of Lancaster
Ava Towns
For my first experience!! This team dental is a awesome office!!! Covid 19 relief is here!!! Relocating here from Pasadena!! Professional and excellent serve well the wait!!
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Cindy Boyer
Andres is awesome. I hate the dentist .i hardly go EVER. Today this as Andres made me very comfortable .He is friendly VERY patient and I am about to see the dentist and not nervous...YAAAEEY !!!
Michelle dorantes
Been coming here for years and Andres is amazing makes you feel at home always friendly.
Shardell Barnett
Today I came in for my appointment and Andreas helped me he has been helping me since I been little I feel comfortable with him because he is the Best he is so sweet and patient and you can tell he loves his job but I love the whole staff they are so nice and they don’t have any attitude or anything this place is so amazing.
Alexis Glover
Well let me start by saying I myself work in the dental field & I absolutely LOVE this office !! The staff is so sweet & patient & the back office assistant Andreas is my FAVORITE! He has been working with my younger sister since she was a little girl ? & he was awesome ! You can tell he loves his career & when we can tell , that is everything !! ? other than my own office lol this is my fav !
Ingrid Flores
My personal favorite place to go to for my dental care. Andres the X-ray tech was quite humorous, kind and professional Dr Y and Dr Amir are by far my favorite dentists. I’m 60 years old and I had to have a root canal. Yeah but I felt calm. Lupe , Vanessa the technicians there were super The ladies in the reception area were all so great. Family Dental Practice will be the only place that I will go to for my dental care. I highly recommend them. Ingrid F.
Hi, Ingrid. Thank you for recommending our office to others! It means a great deal to us. Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)
Family Dental Practice of Lancaster
Ebony Smith
This was the second specialist I have been to and was very pleased with them telling me they will be able to help me and not trying to overcharge me for unnecessary work like the first specialist.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Callie Barlow
My appointment was at 10am. I arrived at 9:30am didn't get called in till 10:50. X ray took 15 mins. Then they had me wait for the doctor. Waited till 12:30 before I had enough asked when will someone be coming? Then told me another 30min or more. I walked out if you like want to spend 8 hrs waiting and get nothing done beside xrays this is the place for you.
Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Family Dental Practice of Lancaster
Cynthia Alvarado
I used to come here growing up. And have had some interesting experiences. REGULAR DENTIST: 1/5 BE CAREFUL!!! I was very distrustful of the general dentist at this clinic when I became an adult because of how they would treat my parents and I even got up once when they wanted to fill in non existent cavities and left. I say non existent because the dentist couldn’t show me where they were on an X-ray or even what was going on, because I went in for a cleaning and next thing I know he shows up with drills, when I questioned him he was shocked and didn’t know what to say. If they can’t show or prove something to you or get angry at you for just wanting know more about your teeth or alternative treatment or if you just feel like something is off go somewhere else at the very least for a second opinion. Always! Always! Always, ask questions!!! If your dentist doesn’t answer those questions or get hostile and try to bully you into treatment go somewhere else. Always pay attention to the X-ray before they say anything. And pay attention if they recommend a deep cleaning a regular pocket is 1-3 and you can get away with 4 in the molars. Do not let them recommend one if you know they are healthy. You know your teeth!! You know your habits! It looks like this place just hands these out and root canals like candy. If you need work done always get a second opinion and look for other offices you can go to! A root canal should always be the last option! You need to try and do anything you can before that to save a tooth, and yes deep fillings are a thing they are called pulp caps don’t let the dentist here bully you into thinking you only have 2 options. A tooth has a fighting chance if nerve has not touched the decay. I went in for a crack I got on a back molar a few years ago when this place did my wisdom teeth extractions. They never addressed this when I came in after and I told them about it. I finally went in to this office again because I didn’t have a choice and this was now not just a crack but had turned into a cavity. When I saw the X-ray I saw that the cavity had not touched the nerve and the dentist tried bullying me into either doing a root canal or extraction, but apparently deep fillings are a thing and the decay hadn’t reached my nerve yet and I had no pain. He didn’t even cold test my tooth to see if it could be saved it. He also didn’t like it when I asked questions. He then assessed my teeth pockets for a deep cleaning and said I needed one, but I was paying attention to the numbers and my gums are healthy, and according to my new dental office I over brush so doing this would have been really bad for my teeth and gums. Did you know you can have receding gums from over brushing too!! I had no idea!!! Not once was this ever addressed nor did they ask about my dental habits.I don’t even think they screened me from oral cancer. A good dentist is always willing to explain and make your experience better not make it worse. And watch out for the insurance person they will try to convince you too accept certain treatments by using buzzwords to scare a no into a yes. I don’t blame them or the staff or anyone really this is just the way people here have always been trained for as long I can remember. I ended up going to Av Sierra Dental and got the help I needed. I went in terrified because of my experience at Family Dental Practice and walked out with a restored faith in my dental practitioners and what they are here to do. You just have to look for what’s right for you, and Family Dental Practice was not it for me. MY WORDS OF ADVICE: 1. DO RESEARCH 2. ASK QUESTIONS 3. FIND A PLACE YOU CAN TRUST. Look up the places on Yelp, google, shop around see what feels right for you because I can tell you when you’re not anxiously sitting in the chair because you don’t trust your dentist any treatment goes by way smoother. I never knew that was possible. — ORTHODONTIST at this Location : 4/5 2008-2010 The orthodontist was probably the best person there. He showed me how to take care of my teeth.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Lina Hayes
Excellent, excellent service!!!! The staff is friendly and efficient , the facility is clean . They practice social distancing and make everyone follow the rules . Although everyone was nice, I have to thank these staff members individually. Nataly did my cleaning and whitening of my teeth, she was gentle, informative and went above and beyond to get the look I wanted. Kenia did my X-rays she conversed with me , was fast and didn’t just shove the X-ray pieces in my mouth like what usually happens , for me that’s a big deal. Lupe I remember from their old office and she always , always is sweet and helpful. Evelyn handles loans and insurance shes patient , has no problem explaining, very informative and actually wants to help . Summer also helped even when it was closing time , didn’t make me feel bad and tried to get all I wanted done before I left. The dentist is not usually where you have good experiences but I would definitely recommend them for all your dental needs . It makes a big difference to have a great visit from the beginning to end . I know a lot of people complain about the wait time but we are in a different era, in order to make sure we are safe they have to do extra cleaning and sanitizing, so if you want to get sick or be seen in a dirty office go somewhere else , don’t complain about that as if they can help it at this time , they really are doing their best under the circumstances. I just had to say that, ok I’m done .... Thanks again !
Hi, Lina. Thank you for your review! Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Tony Ponce
First time at family dental practice and had a great experience. Kenia made me feel comfortable while taking my X-rays, she was very sweet. Great staff and friendly service, and I’m sure under their masks they all had smiles.
Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)
Family Dental Practice of Lancaster
Lanya Daniels
Had a great experience here! Came in because of tooth pain. Needs an extraction and it was close to closing and they still did my procedure thank you so much andres your an angle. -Kieshell
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Cinnabon Kircher
Horrible I waited 3 almost 4 hours to finish the other half of my root canal and on top of that I waited 2 months just to get approved by my insurance to finish my root canal so I had to eat on one side on my face for 2 months n then when my insurance told them to resend the pictures for the X-rays they didn’t send anything in so I waited for 2 months just to get my root canal treated worst place ever
Kealoha Akiona
The staff is kind, but they really aren’t trained properly. They don’t check insurance prior to your appointment, leading to an extensive wait time and a rescheduling if you have a weekend/ holiday appointment. They should know that the insurance company will be closed and check prior to those appts. It’s common sense. I had an appointment pre-pandemic to complete a major root canal with crown and infection - the appointment was 4 days after some “prep” work for the infection. The pandemic hit, we got a call 2 days before the appt, saying that the office was closed and they have to cancel all appointments. Ok, not a problem, we are in the midst of a pandemic. I understand that. 2 months later, I call. Still not taking appointments. Ok, they are closed still. My frustration is that they opened up and never called anyone to reschedule. I overheard a coworker 6 months later talking about a dentist appt she had 1 month ago and thought, oh! They are open?!? So I called and of course they have been open for months! Why didn’t the patience that had ongoing treatment prior to get notice?!? After that, I scheduled an appt. and they were so behind that I waited 1.5 hours before they said that we should reschedule. They definitely OVERBOOK the appointments. I rescheduled with a fight, and returned. They are still 1.5 hours behind (with a 9am appt) got in for X-rays and was told they couldn’t verify insurance. So I will have to reschedule for treatment! I proceeded to tell them I’ll pay for the treatment then, because I won’t return to do this all over again! They can reimburse me when my insurance covers it. If you have decent insurance, I suggest you find a better dentist office. I do, and I will AFTER they do the treatment that was paid for 8 months ago! Sucks for the nice girls that work in the front office, because i had to bring my outside voice to get the attention I deserve. UPDATE: After complaints(unfortunately), they did make every effort to accommodate and get me in as soon as possible. The customer service Was great, and as stated previously, the staff is very kind. I feel that their above and beyond assistance with me may have caused Delay in other people’s appts, which I’m sure is a constant circle for them. All in all I raised it from 2 stars to 3, merely based upon the time I’ve had to take off work and the frustration. We shall see the dr reviews upon completion.
Polly Spencer
The wait time is difficult if not impossibly long for disabled patients, I saw the staff make disabled person wait in 60 mile per hour cold winds outside for over an hour. I saw their wheelchair almost blowing over 3 times.This is due to constant overbooking practices that are harming their patients.I wish I didn't have to put 1 star.The front staff was impolite and blaming the patients.Not impressed one bit.
Alexis Torres
If I could give a zero I would. I’ve had braces for almost FIVE YEARS NOW and every single time i come in i’m told different things by different doctors that i’ve never seen before. The wait WITH and appointment is a couple hours which defeats the purpose of an appointment. I was told I need surgery, to wear rubber bands, to take out teeth and more. Ive had very rude people helping me before and ones that are okay. most of the time i have a bad experience with someone who is very aggressive. I definitely wouldn’t recommend if you are trying to get braces.
Siimply Tye
The wait times are EXTREMELY long more often than not. They do NOT give you the courtesy of telling you that in advance, so you'll have the option to reschedule. My appointment today was at 10am, I arrived at 930am. It's 11:30 am and I'm STILL WAITING TO BE SEEN. They don't seem to go in order of arrival either which is unprofessional. When I asked for an estimate of how much longer it'd be, no one had an answer. It's like they scheduled everyone for the same appointment time. The parking lot is FULL of people waiting. I'm only staying because I have braces and need my bottom rows put on, which they were supposed to do 2 VISITS AGO! Honestly, I'd never recommend this place. Hate to say it ??♀️ Once my treatment is complete they NEVER have the business of my family again.
rocknrollchica
I went to this office for a wisdom tooth extraction...not the case. On top of being discriminated by one of the dental assistants telling me I'm very old. Then the oral surgeon yelled at me loud enough for for ppl to hear my business. Needless to say I filed a complaint and when I get all dental work done I am done and onto another clinic.
Travis loeffler
It was my 5 yr old sons first time to a dentist, as you can imagine he was a little nervous. All the staff in the office made him and i feel very comfortable and welcome.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon. Happy New Year!
Family Dental Practice of Lancaster
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Nicholas Cardoza
12/28/2020 update -Got me in for an emergency consultation same day. No issues with scheduling whatsoever. Go see Dr. Nema. He was to the point and actually explained in great detail what was going on in my mouth and why he suggested the treatment option he did. Shaper straightforward and will be back and requesting Dr. Nema again. AMAZING experience. Called yesterday as a new patient with an emergency need for a root canal. They got me in the very next day! I get there early to sort paperwork, and was in the back within 10 minutes of my scheduled appointment time. Never did they try and upsell me on any of the things I needed, but did make suggestions that were easily accepted or declined with zero pressure. They were even able to knock 100 off of the medication for the root canal just to help me out! I would STRONGLY suggest this dentists office as well as Dr. Sam. Both Lupe and Noel are amazing assistants that were always helpful and smiling as well. will be coming back here as well as switching my wife over to this DDS upon her arrival into Palmdale.
We're honored you gave our practice a second chance, and we apologize for any less-than-exceptional experiences you had with us prior. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)
Family Dental Practice of Lancaster
Jessie Crawford
I had somewhat of an emergency and I expected to wait. I was told they could use gas and that I had to pay for it. I was anxious and agreed. I was the last patient. He wouldn't give me gas, he said he would tell me a joke. He numbed my mouth and pulled the tooth. That part was fine. I thought he was finished. I don't exactly know what he did next, except that it was very painful and he wouldn't stop and I was screaming and crying. He said "I'm not doing anything, stop what"? I said whatever you're doing STOP! He said you're numb, you're not feeling pain only pressure. He said I was a big girl and I didn't need gas and it was late, he stayed late for me. I have never had such horrible treatment ever! If he was the last dentist on earth I wouldn't go back. If they said they don't use gas I never would have made the appointment. Avoid Hemmati, Amir DDS. at all costs.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Ishtar Oushana
I had to wait along with my son for almost two hours just to see the assistant and get X-rays done for both my f us. When it was my turn to see the dentist, what seemed like an eternity, he was very demanding on his suggestions of treatment ignoring anything I could say. My son was constantly called “bro” by the technician while his X-rays were being done and he didn’t appreciate the unprofessional manner. Then they made us wait for them finding our insurance details and never called back with the proper information when they should have had that available since day one. Didn’t like it, won’t go there again.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
Janice Cole
This dentist office don't no what their doing. I have been without teeth for more than 3 months. I have gone to the dentist 4 times and each time I had to leave cuz they didn't contact my insurance. So myself called my insurance and the women from my insurance company ask for your phone number and called the dentist office and told them my insurance was good. So that's how I got the appointment for today. Something had to be done please. Just think how you would feel with no teeth. The women in the office there need to be train d better. They act like they don't no what they are doing.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Family Dental Practice of Lancaster
thank you for the 5 star rating.
Family Dental Practice of Lancaster
thank you for the 5 star review.
Family Dental Practice of Lancaster
Rocio Vera
My son had an appointment at 9am we were seen until almost 10am. They had several other patients at the same time. Once we enter the office the x-ray lady had very little experience in doing x-rays another lady had to assist in taking x-rays on 7 year old. Once we were place in the room, my son was briefly seen by Dr, who pointed to one out of 8 cavities. He did not have a cleaning done and that was the whole appointment. 2 hours in the office just for that.
Lorraine Ervan
Office nice and clean. Techs were very friendly and adaptive for disabled. Dentist very thorough and explains procedures needed. Wait was a little long that's why not 5 stars.
Troy Frugé
The Staff was courteous, friendly, and most accommodating. I needed an urgent tooth extraction, and rather than put me off, they had me come in the very next day (a Saturday), and got me in & out in under 2 hours. The on duty oral surgeon (Dr. Morrisette) was great.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
David Hernandez
My first experience at The Family Dental Practice of Lancaster took place on November 17, 2020 was outstanding. From the moment I checked to getting screened, my X-rays, dental exam, and finally the scheduling of my follow on appointments I was treated with upmost care in a very relaxing environment. I would proudly recommend this clinic to anyone. Thanks so much to the associates and doctor who took excellent care of me. I will see you wonderful folks very soon and keep those 80's tunes playing in the background. Lol!
Tanea Agbara
Almost everytime I come the wait is ridiculous. I'm waiting as we speak and it's been about 2 1/2 hours. The services are decent and everything is pretty clean but they wait and scheduling needs to be revamped.
Alejandra Ambriz
First time coming to this office and I loved it! Felt very welcomed. Doctor explained everything to me from X-rays to what treatment needed to be done. Daisy was also very helpful. She made sure to explain the financials very well and was able to get me to start treatment that same day. I will be making this my permanent dental office.
keyanna lanie
Been going to this dental practice for years and I’ve always loved the service , very time efficient
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Dennis Benavidez
Well I showed up 20 minutes late because I was about 10 minutes late on my own and went to the old office cuz the call I got the night before to remind me of my appointment didn’t inform me of the address change but I was very grateful for the reminder and expressed it to the caller. However I waited a whole hour literally and even placed in a chair to be worked on to be told the lab work wasn’t done and I had to come back at a later date. It was disappointing. However the genuine friendliness of the woman who came and spoke to me was so cool that my aggravation disappeared and I was able to smile and reschedule without an attitude. So that’s my experience sincerely
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Rick Schwebke
If I could I would give them a - on the stars is the worse dental office I have ever been to I felt like I was being scammed 1st of all they said that I needed more dental work and what I went in there for. Then they're telling me that my insurance didn't cover what I needed so I had to apply through care credit to cover the cost. Head at least 7 or 8 reschedules Took almost a year to complete the work and I contacted my insurance and they did cover the work so now I've been waiting for almost 3 months to get a refund on the money that they charged me in the mean time I'm being charged interest on the credit care card I repeat do not go to this dentiste their scams and thieves
Robert Buntain
I’m never coming back. First appointment was a night mare. They told me I missed my appointment it was the day before at 1. I made the appt the day before at 3. Lol. Place is bad. This time. 3 hour wait. Omg. Never again. Already switched providers
Jennifer Garcia
I have been to this practice a few times each time they put a request for work done and never contact me again one time I called because I received a letter from insurance saying they needed better X-rays i had to call the dentist office to get more done that was a year ago and I have not received a response which leads me to believe second X-rays were not turned in my last visit was at 12:30 I was in the waiting room waiting for 2 X-rays till 2:10 pm then put in a room and made to wait again when the doctor was told I was next he said she is limited And she can wait
Nancy W
Only they care to take X ray and gets money for doing more X ray. Dr dentist, named, Amir Hemmati, had ordered deep cleaning for the following authorization, but never do the simple cleaning for this visit. They care this location to get X ray, but never treat the patients. I wouldn't recommend anyone to go there, especially to this dentist, who stopped the simple cleaning of the teeth. Waiting for the authorization for deep cleaning which may need more than six weeks, and disallowing the simple cleaning of the teeth. Manager is very cooperative, but can't override the dentist recommendation, neither to talk to him. Loosing customer may cost this firm a lot of money. 16 X rays of images, and they can't refer the X ray to another Dentist which put people again into another 16 X rays with another dentist to do the simple cleaning. I am not satisfy, and I feel they care to have money without giving the right service for the patients. I wouldn't recommend this place due the Dentist named Amir Hemmati. If they had informed the patients a head of time only Xrays but no services, I think the patients could have given the option to accept it, but if they did Xrays only without giving any service, this absolutely wrong.
Brigitte Lopez
Although the staff is great, super friendly and professional this office is not the best. When it comes to Ortho they have very few appointments available. My daughter has to be seen every two months because they are not flexible at all with appointments. And once you finally get to your appointment expect a long wait before you are seen, 45 mins to an hour at least. There’s always a new doctor every single one says my daughters needs something else. And to top it off with their new precaution procedures I’m not allowed inside with my daughter who is a minor (12). I’m suppose to wait outside?! I’m sorry but I don’t trust anyone to not have a close eye on my daughter. The doctor never speaks to me after seeing her to give an update of her progress.
Theresa Phillips
I brought my 11 year old son in for an exam and ANDRES was very friendly, easy going and professional. I appreciate his patience, as I know working with children is not easy but he did it with so much kindness. I give him 10 stars if I could. Keep up the excellent patient care/customer service!!!
Brittany Redden
My experience was very irritating. I scheduled my children's appointment 3 months ago and got a call confirming my appointment the day before. When we came into the office and checked in the staff informed us that we had to many people, my 4 children and I, to come into the room to see the dentist and that my children were also to small to stay in the room alone. It Would have been nice to know the day before that this was the policy especially because I drove 3 hours from San Diego to come to this appointment. I dont live in this town but my children's father lives here. I understand that its because of the Corona virus but at my work we tell every person over the phone what our policy is for covid19 so there are no surprises. I have had to come here twice now and both times the office staff has been below par. I had to scramble to find someone who could stay with 2 of my children so my other 2 kids could see a dentist this year. Thank you ladies for your excellent customer service skills. I really appreciate the time and effort you all put in to make my life a little smoother. On a lighter note the man who took the exrays was literally the only person in this office who deserves a good rating. He was fast and had very good customer service skills. I came to him in a bad mood and left him feeling better and calm.
Connor
Worst dental practice I’ve ever been to. If you enjoy corrupt, money hungry individuals, this place is for you. Regardless of teeth status, they’ll only want to do a deep cleaning to net them the most amount of money and they’ll stretch it out over 3 different appointments JUST to scrape and claw more dollars away. They even tried to convince me I needed a device to prevent gum erosion. Which would have came to $800 AFTER insurance covers what they would. These people are total phonies. But to top it off, their negligence even went a step further as they failed to provide my insurance company (Blue Cross Blue Shield) with my x-rays and dentist notes which made my insurance company decline my coverage and setting me up for a $686 bill ON TOP of me already paying the $220 NOT covered in a deep cleaning. Save yourself the headache and the frustration. Incredibly incompetent organization.
Hi, Connor. • We apologize if there was any miscommunication from our team regarding your payment plans or insurance coverage. We have an insurance coordinator on staff that would be more than happy to speak with you about resolving any financial issues or questions you may have. Please contact us at feedback@westcoastdental.com so that we may further assist you. We have also sent your review to our office manager for further review. Thank you for your patience.
Family Dental Practice of Lancaster
Thank you for your nice review, Nina! We look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
Tashana
Horrible Horrible Horrible!!! Honestly don't know where to start. Wish I had took my daughter to another office for her ortho and general dentist needs. If I could give ZERO stars I would. Biggest mistake I've made. 1:30 appointment and still waiting at 4:44 smfh. What should have been 18-24 months of braces treatment has become 4-5 plus years because they change their staff on almost a monthly bases and different doctors come in doing different things. Terrible coordinated care, if I can even call it that. My daughter is now in her senior year of high school and has had her braces since like 7th grade!!! So much more I could say but I'm tired of texting. Do yourself a favor and seek ortho care elsewhere, because once they put the braces on, no other orthodontist will treat you and you'll basically be stuck, unless you can afford to remove them and pay again somewhere else. Just don't do it.
Marya De la Luz
Very bad service, long waits and they have no control of the appointments, my appointment was at 2 pm and they attended to me at 5 pm waiting, and in this time of pandemic they shouldn't have so many people, and unfortunately there are a lot of people!!!
Cassandra Chavarria
Staff is great. Dentist was strict but fair. Office is clean and maintaining the 6 feet apart by keeping lobby chairs separate. Only complaint was the wait time was long.
Thank you for your kind words about our team, and for taking the time to notice the safety precautions and protocols we are following to do our part in keeping everybody safe and healthy. We also apologize for our longer than usual wait time, and are working towards minimizing the issue completely. Thank you for your review and we hope to see you again very soon!
Family Dental Practice of Lancaster
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Family Dental Practice of Lancaster
seniquina overton
The Doctors they have work very good all so the rest of the people that work there
Thank you for you kind words about our office! We look forward to seeing you again very soon.
Family Dental Practice of Lancaster
Elssa Tapia
Everyone was so nice !! Made us feel right at home and most importantly safe very clean and made sure everyone was wearing masks and sanitizing the orthodontist was very good at explaining what my daughter needed made sure I understood everything and the financial girls Evelyn and Karla where so helpful and Nice they made sure I understood my contract definitely will be recommending
Hi, Almira. Thank you for bringing this issue to our attention. We apologize for the longer than usual wait time and can assure you we are doing our best to minimize our wait times in the future.
Family Dental Practice of Lancaster
Donald Ketcham
I don't think I will be going back to this dentist office. I have been there two times, one pre-Covid and one during Covid and both times I had to wait about TWO hours to be seen by a dentist (so the problem is not just because of Covid). During my last visit (which was an unscheduled emergency--I'll give that allowance), I was not prepped by the assistant, so the dentist did a quick and painful injection of anesthesia and either because it did not have enough time to work or because it was not adequate, the procedure was extremely painful--worst experience I've ever had at a dentist's office and I'm old (71) and I have a number of visits to a dental in my lifetime. The staff is always friendly, but it seems to me that they are not well organized and thus their efficiency is compromised.
GABRIEL M. Scott
I retract my previous post about Family Dental Practice of Lancaster since the management team has been replaced with negligent, mean-spirited, and inept office workers. It was horrifying to hear Dr. Baha say to me that I needed $20,000 in reconstructive dental surgery. This doctor is taking advantage of many of his clients for the sole purpose of benefitting himself. There was a young lady (whose name I will insert later) who came after my appointment was finished with Dr. Baha and told me about my summary cost. “So you want to go ahead with the $20K reconstructive dental surgery?” she said, almost not believing she was reading it correctly. I was shocked and perturbed. I was later told in a different dental practice that I only needed a night-guard, and maybe, just maybe porcelain fillers in the future. Family Dental Practice of Lancaster did not speak with truth and honesty, but rather has been taking advantage of their clients. This dentistry is not the same. Their office workers try to monetize on those most vulnerable and are not concerned with your dental care, even if you have some form of insurance. This dental practice is a gateway to theft, patient negligence, and incompetence. As a whole, they appear seemingly busy, yet pass the hours idling on Facebook while some patients suffer tremendously at the claws of a greedy dentist like Dr. Baha. The only doctor that is humane and vested in their patients is Dr. Neema. He is an excellent dentist. Please ask for him the next time you go. The nurses are kind and hard-working. Make sure that the office workers are doing their job by stopping their dangerous negligence in their tracks. There needs to be a change in the management team, desperately. Family Dental Practice of Lancaster is by far one of the worst dentistries in the AV because of its management team and Dr. Baha.
amber sargent
I had some X Ray's done and the lady touched everything and then touch my mouth piece to do the X Ray's. Very scared to go back
Hi, Amber. We apologize if any of our team members made you feel uneasy or uncomfortable in any way. We can assure you that is never our intention. Our top priority is to make you feel safe and comfortable at all times, while providing you with the very best dental services. Please contact us at feedback@westcoastdental.com if you have any questions or need any further assistance.
Family Dental Practice of Lancaster
Tiana Johnson
Would not recommend unless your a very important person with great insurance otherwise you will be waiting hours passed your appointment time even if you are 30 minutes early. They play games saying we are next but watched 5 people go ahead of me ...
Hi, Tiana. Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com
Family Dental Practice of Lancaster
Hi, Christen. We are sorry to hear you had a negative experience while in our office. Please contact us at feedback@westcoastdental.com so that we may further assist you or answer any questions you may have. We hope to renew your West Coast Dental experience in the future.
Family Dental Practice of Lancaster
Josephine K Johnson
This dental office was very friendly and followed every precaution on the Covid virus sanitization. I did not have to wait long and they informed me on everything that they were doing next.
Hi, Josephine. We are so happy to hear you enjoyed your experience in our office. We also appreciate that you took the time to notice the protocols we are following to help keep everyone safe during COVID-19. Your health and safety is our top priority at West Coast Dental. We hope to see you again very soon!
Family Dental Practice of Lancaster
Alexis Cook
We waited for over an hour just for the dentist to come in and tell me he is referring my child to the pediatric dentist. Didn't even look at her. And I can't stay with her during treatment. I found a other dentist that does.
Hi, Alexis. We deeply apologize for any inconvenience you and your child experienced while in our office. We hope to renew your West Coast Dental experience in the future. Please contact us at feedback@westcoastdental.com so that we may further assist you or answer any questions you have for us.
Family Dental Practice of Lancaster
Josephinna Butler
The employee's are nice and professional. But everytime I go it's a long wait time. With an appointment. I am always at the dentist office for at least 2 hours at the most. It don't matter if it's early in the morning. Or late in the afternoon. And for some reason, they keep calling me josfina and that is not my name. Which I have let them know that on multiple occasions.
Hi, Josephinna. Thank you for your kind words about our team. We do, however, apologize for the time you spent waiting in our office. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Family Dental Practice of Lancaster
Sara Rosalinda
The staff is pretty nice. This time around we had a way nicer dentist. Just be prepared to wait a minimum an hour and 30 minutes past your appointment. For some reason it’s always a long wait. This time they try to use the excuse of COVID-19 for the delays but we were there before Covid and it was still a two hour wait. The plus side is today the doctor was super friendly and nice versus our last appointment the other doctor was cold and rude. Overall it was a good experience but I just wish it wouldn’t be such a long wait
Hi, Sara. Thank you for your kind words about our team. We do, however, apologize for the time you spent waiting in our office. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Family Dental Practice of Lancaster
Hi, Jasmin. We apologize for any inconvenience and hope to renew your experience with us in the future.
Family Dental Practice of Lancaster
Jessica Z
Receptionist are very unorganized. My chart was not up until 52 minutes later from my appointment. I was finally called back to see the GD after waiting 2 hours in the waiting room ):
Hi, Jessica. We deeply apologize for any and all inconveniences you may have experienced while in our office. We truly hope to renew your experience with us in the future. Please contact us at feedback@westcoastdental.com so that we may further assist you or answer any questions your may have.
Family Dental Practice of Lancaster
Thanks for the 5 star review, Malik!
Family Dental Practice of Lancaster
Thanks for your 5 star rating, Tyriq!
Family Dental Practice of Lancaster
Anita Escalante
Not much to say at this point as a new patient because I just had Xrays done. But everyone I came in contact with was very nice and was practicing Covid precautions.
Thank you for your nice review, Anita! We are so excited to welcome you to our office as a new patient. Thank you for choosing us to take care of all your dental needs. We can't wait to see you again very soon!
Family Dental Practice of Lancaster
CARLETHA “Justice Love” LEE
They are wonderful here. They take a stressful situation and put you at ease, they are very supportive, helpful and answer your questions. I feel confident in placing my dental needs in their hands ✋
Thank you for your nice review, Carletha! Our goal is to make sure you always have a comfortable and stress-free visit to our office. Thank you for choosing us to take care of all your dental needs. We look forward to seeing you again very soon!
Family Dental Practice of Lancaster
Tom Talbott
If I could rate a zero I would. 12oclock appt did not get in till after 1 no explanation. 1 dentist saw for maybe 5 - 10 minutes. Office manager does not what she's doing same procedure same coverage 2 years ago no charge now it's 3500 out of pocket.. Sarge does not recommend unless you want to be ripped off!!!
Hi, Tom. We apologize that you did not have an enjoyable experience at our office. Please contact us at feedback@westcoastdental.com so that we can assist you with answering your payment questions. It is not our goal to "steal" or overcharge patients for unnecessary dental procedures.
Family Dental Practice of Lancaster
Jannie Anaya
I am here now and have been since 11am. My child is 8 and has not eaten since 7pm yesterday The 24th, it is now 2:43pm on the 25th and she and I have been waiting for over three hours. THREE HOURS and counting. My daughter is hungry and thirsty, by the the time we get seen and the numbness wares off it will have probably be around 7pm which will have made the length of her fast 24 hrs. The staff is nice, really nice but whoever is running the place should have a better system in place for scheduling to make sure kids that are having procedures don’t have to wait this long. I can’t imagine what the parents of younger children are doing to keep their kids entertained during these incredibly LONG wait times. I would also like to point out that the staff fails to mention how long the wait times are, if they actually had said something I could have brought activities for my little one.
Lucille Washington
It takes to long every time I come here... They give u an appointment at 10 and don't be seen until after 1 what's the reason for appointment times.. I'm tired of that..
Hi, Lucille. I'm sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com
Family Dental Practice of Lancaster
Christy Gaines
Awful. Hour or more waits with an appointment. Over booked . Will not return
Hi, Christy. Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com
Family Dental Practice of Lancaster
alpha miller
What a filthy dentist office, 2 to 3 hour wait for x-rays and then all they want to do is the most expensive procedures. Patients get worked on in stalls and not closed offices. One dentist trying to see 6 or 7 Patients at a time, what a joke.
Hi, Alpha. We are sorry to hear you that your experience with us was less than exceptional. We believe in being preventative with diagnosis to that problems do not become worse and more expensive. All diagnosis by doctors are documented by x-rays and follow the guidelines of dental governing body recommendations about dental care. If there is anything we can do to answer your questions on the procedure or help with future dental needs, please contact us anytime at feedback@westcoastdental.com
Family Dental Practice of Lancaster
Tegan French
I think I had the worst dentist experience I’ve ever had here. Mostly due to some of the dental assistants. The dentists are always in a rush and some assistants seem incompetent.
We are extremely sorry to hear about this, and even more sorry to disappoint a patient. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Gabriel Padilla
literally was getting the run around for months. came here and they literally, and i can’t stress how amazing this is, worked with me until we could get it figured out. the lady up front with glasses i didn’t get her name but she’s amazing. the doctor was amazing. the staff was understanding and friendly. i promise i never ever write reviews but this is much well deserved.
Gabriel, thank you very much for taking the time to share your experience, and for choosing us as your dental office! It's been our pleasure to take care of your dental needs and we are honored you chose us and trusted our team. See you at your next check up! :)
Family Dental Practice of Lancaster
Cathy Loya
Long wait times, not very kid friendly, and had to reschedule for a cleaning.
Hi, Cathy. We sincerely apologize for the time you spent waiting as well as any other inconvenience you experience with our office. Please contact us at feedback@westcoastdental.com so we can further assist you with your dental needs!
Family Dental Practice of Lancaster
Douglas Corrigan
They got me in fast with a dental emergency. Exceptionally professional, excellent service and care. Very respectful staff at every level. I have the dental office I want after trying several others. Anyone who needs a new dentist, these folks make an outstanding choice!
Thank you for the nice review Douglas!
Family Dental Practice of Lancaster
Randy Brickner
can't give negative stars. went there a year ago for tooth extraction; they did full set of x-rays, full set of photographs, dentist poked & prodded everything in my mouth. then.... nothing; never got back to me for follow up. now, a year later, the tooth is bothering worse. i call for appointment and i'm informed the have to re-do everything that we did last year. my advice: go elsewhere for you dental needs!
Dear Randy, thank you for taking the time to provide your feedback. We always love to learn more about experiences and how we can improve. We look forward to seeing you again soon! Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Unique Knox
Make sure you DEMAND to see what you are being charged for. I didn’t and I ended up paying for a service that I wasn’t told I needed. Summer Chavez handled my billing. I had an optional service added to my bill without it being discussed with me before the service was performed. The office staff doesn’t care about your complaints so make sure to contact Western Dental directly. I was told that the Dr. would have declined my service if I would not have agreed to the OPTIONAL service. I was told this AFTER the service was completed and i saw the contract and complained. If it was so critical to my treatment, it should have been disclosed and my my options should have been presented to me then.
sarah youell
I love love love this dentist office they are always nice and also always very organized. I never have to wait to long and always leave feeling like iv been cared for
B
Very friendly staff. The wait is kinda long due to only one Dentist available. I’ve been there 5 times and every time they have done a great job at helping you understand their procedures. They do try to get the job done with one dentist ?. I highly recommend them .
Haisy Gomez
They reschedule my appointment twice and no work at all never coming here again... This place deserve 0 stars
Stephanie L
My orthodontist was very kind and informative. He seems to really care for his patients and their experience. Very grateful
Thank you so much for rating us, Yomara. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Maria. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Cindy H
Don't take your children here. It was such an awful experience. First appointment waited 3 hours and they did x-ray on each of my children and when I was with my younger child, my older child was supposed to be getting her teeth cleaned. They told me they cleaned my daughter's teeth, but didn't have time to clean my son's. We had to make another appt. I talked to my daughter on the way home and I figured out that they skipped the cleaning and only polished her teeth. We went back for a second appt and waited again for 2 hours. They took x-rays again of my son because they said they didn't have the X-rays from previous appt. Then they sent us home again without doing the cleaning!! I couldn't believe it! They told me sorry, there's nothing we can do, you'll have to come back again. It was awful. We will never step foot into that office again.
Donna Swanson
I like this dental office. The only downside is THE WAIT. Today/usually it’s one hour or more. Sometimes two hours or more which makes me confused about “appointments.” Im feeling very disappointed today because I thought I came to this appointment to have DENTAL WORK DONE. I was here already recently, had xrays And an exam with the dentist. We set up a treatment plan. I left that day? NO WORK DONE. Today? Same thing! xrays, dentist, More xrays, tx plan, And I’m leaving...NO WORK DONE. I was told my teeth could be saved. Now ? Dentures!! ? Guess I’m donating my teeth here. Discouraging. I will say The staff is helpful and friendly. (Even with impatient, complaining Patients like me. )
bruce gamache
well i complaining about free dental work im gonna humble up and be grateful thank you family dental
Lela Brown
The staff is awsome but the appointment wait time is to long. Some changes need to be made on the appointment time. They do excellent work! 8-15-19 I Really appreciate Family Dental Practice they have have good ethics on helping the patients that come in especially me! Thank you Andres (Floor Supervisor) u are the Bomb an also to Dr Baha he is so awesome an to the ladies an the front desk Maria and Mariel they are so sweet an kind to deal with me lol!? plz check them out an get ur dental work done there!???today 2-15-20 l had to have a extraction this was a new Dr. His name is Dr. Camacho he was really nice a had the cutest personality he was courteous an making sure l was oky. The office manager was Awsome
Thank you so much for providing this wonderful feedback! Dr. Baha, Andres and our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. We would also like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
michael Blaylock
This place was great. There friendly courteous not a lot of waiting got right on the job did a good job use plenty of anesthesia so there was no pain very clean and fast no pain afterwards I look forward to doing a lot of business with these people.
AV 661
The wait time is horrible even with an appointment I don’t understand why do they even schedule appointments
Alisha Scales
Would have given 0 stars of I could. 1 star is way to good for them. This is the worst dental place ever. I had an appointment at 3pm and literally didnt leave until 620pm. Took them 2hours 30 mins to even call me in the room. Just sat in the waiting room all that time. They will tell you anything to ba able to charge you. They are money hungry conniving liars. Do not go here beware, stay away! By the way all I had done was an xray and cleaning. I will never go back to this place!
Henny
This is the worst dentist I've ever been to. What's the point of making an appointment if you're gonna wait 3 hours to be seen by anyone? And once you are seen, you'll get your x-rays, then be waiting for another hour before anyone tells you what's going on in your mouth! Terrible customer service, and they're very money hungry. Don't trust what they say, and go somewhere else.
Thank you so much for rating us, Ivan. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Gloria. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Chiki. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Lancaster
Family Dental Practice of Lancaster
V
Pretty awful quality of care. Had two fillings, and one was chipped by the doctor, and the other wasn't set properly. Appointments are consistently two hours late or more. After being taken back, you have to sit for up to an hour before a doctor gets around to you. The doctor doesn't know to tap a vein with the numbing shot, and consistently misses the nerve. Crown they ordered didn't fit. Scheduled me an appointment, and lost my appointment the day of - after confirming on the phone. Charged me $800 for the crown, and refused to do the work on the scheduled day nor refund my money. Crown doesn't fit, and even after my temp crown cracked they tried to reschedule my "lost" appointment three months ahead. If you value your quality of work, your patience, or your sanity, avoid these asshats. They're not just clowns, they're the whole damn circus.
Thank you for bringing this to our attention Jesse. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to contact us and send us an email at feedback@westcoastdental.com Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
fred dellamotta
Pleasant and friendly folks that are truly concerned about you and your health. So easy to talk to and understand what is going on, and such nice manners .
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Shane Thompson
My appointment was at 10am i didnt get seen till 12:30 and im still wait to get a simple cleaning... I have to cancel my whole plans because i was stuck here.
Sarah Taillac
They are always very informative of treatment. Very pleasant staff and very welcoming. Always great bed side manners.
connie crowder
The personal and staff are very understanding and efficient. I was pleased with my visit.
Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
H B
Today was my second appointment with my twins. I must say very unprofessional staff they all act very professional but they are not I had an appointment at 3:30 pm for my 3 years old boys which was not done until 5:30 and apparently I had to leave with out seeing a doctor. There was one more person waiting for 4 hours. Only 1 dr and she is extremely slow. I don’t recommend them with little kids at all because of the wait time and poor service
Kiersten Caskinett
They are horrible. Took my 3 year old son there to have his teeth looked at by the kids specialist and they didn’t even see him. We sat there for 3 hours waiting. They put my health out in the public for everyone to hear. They were very very rude to me. I was embarrassed and felt not welcomed. Will never go back there ever again. Have to rate a 1, but they are a 0.
Bea Martinez
Had a good experience, I had worked done by Dr. Mitchell, he was great. The front office was very friendly.
Thank you so much for rating us, Maria. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Ana. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
MOMS Club of the Antelope Valley
I would not suggest taking your children to this office.
Jamie Hoffman
They admitted to making an error and now they refuse to answer my calls and emails about getting the issue remedied. They wait time for the pediatric dentist was ALWAYS over an hour. And one time the staff went to lunch while I waited with my 2 year old in the chair. Unprofessional office and management.
Jamie Hoffman
I had a crown replaced last year here and within 2 months pieces fell off of it. I went back and they said until it gets worse it wasn't worth the damage to fix it. Within the year it fell off entirely. They admitted that it shouldn't have come off and they would re-do it for free but said that I would additionally need $500 to crown the tooth next to it to stabilize the tooth. I got a second opinion who said that was totally unnecessary and easily replaced the crown. But I had to pay out of pocket. I have been trying for 6 weeks to get a SINGLE RESPONSE from the original dental office in charge of getting a refund. Completely unprofessional and negligent.
Jeffrey McGue
Hi I'm Jeff McGue, I've been going to Family Dental now for a couple of years. The office staff are Awesome, always smiling. They love what they do for a living. They enjoy coming to work and they really care. The Doctor is very comfortable and explains everything before he does anything and really cares about you.I hate going to the Dentist. But the Family Dental office is comfortable, they make a difference. They Care!!!!!!
Mary Adams Noel
Andres was amazing and very friendly. He made me feel confident that i would be ok and pain free.
Mij Enots (Enotsmij)
I was very surprised at how neat,friendly,humorous,clean and efficient they were. I have always disliked going to the dentist for over 50 years. I can actually say it was a pleasure this time and am honestly looking forward to my next visit.
Angel Olsen
It was a fantastic experience overall. Yes, the wait time was a bit long but it's only because the staff was making sure that the oral surgeries were being done in the best way possible for the patients when a complication arose. The staff continuously checked on the waiting room too and kept apologizing for the wait. The only negative thing about my wisdom tooth removal was that the oral surgeon accidentally started pulling out a tooth before I was numb. Once he realized this he had immediately stopped, apologized for it, and gave me a little bit more local anesthesia, waited about 40 minutes or so, checked that I was fully numb then before pulling the remainder of my wisdom teeth out. I was actually able to walk out of it laughing. It's been a few days now and the oral surgeon did such a great job that I've barely had any pain at all. I highly recommend going here.
Caroline Grim
I waited almost an hour to be seen. I was going to reschedule but then they put me back after I told them it was unreasonable to have people waiting almost an hour when they have an appointment. They over book patients so you have to wait. It’s an unprofessional practice but I will say the employees are nice. I had to park down the block because the parking is very limited.
Michael Boykin
Had to wait over 1 hours to be seen not good had a issue with billing but Evelyn able to work it out and Dr Camaco is excellent and has a soft touch with the drill
Dear Mike, thank you for your feedback. We are sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule.
Family Dental Practice of Lancaster
Topanga Burt
I like them they are nice and friendly, on downside is the wait time even with an appointment
Thank you so much for rating us, Sergio. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Schvon. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Chuck Jones
Thank you all @family dental? Me and my has come for years and we always leave with a smile? Andreas, noel were a great team and professional service. Dr comaco is truly wonderful with his profession.
Anthony Turner (Ant)
The office in Lancaster CA has always been very understanding an helpful throughout my time of going there. Thank you guys so very much ❤️
Thank you for your review Claimer. It's been our pleasure to take care of your dental needs all these years. Thank you for trusting us with your beautiful smile! Smiles, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Bekk Bayne
My daughter has a total of 8 cavities. 2 of which need to be removed. Evelyn the manager is so amazing and did everything in her power accomodate my budget so my daughter could get the treatments she needed. If anyone plans on taking their children to this office I recommend you speak with Evelyn! She has made this experience so awesome and stress free! THANK YOU EVELYN!
Thank you so much for providing this wonderful feedback! Evelyn and our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Lisa. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Juana Lopez
Today my daughter had a orthodontist appointment to say the least she wasn’t happy apparently the technician poked her three times, spilled water on her and gave her no advice as in brushing and tightening, or how treatment is coming along. My daughter has had her braces on for a little over a year and pretty much all the time has good service except for today .
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Fransisco. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Isi Riley
Andres is the best dental assistant I’ve ever had!!! He was very friendly and made me feel very comfortable.
Dear Isi, thank you for the feedback. We are glad that Andres has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Linda Theus
Andres mega nice. I’ve been to other offices and always felt nervous, however here I am at ease and what ever treatment I need they explain thoroughly.
Dear Linda, thank you for the feedback. We are glad that Andres and the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Billy Ray Valentine
I haven't had much luck with dental offices and I must say Family Dental is the best in the AV! I was able to get in right away and Evelyn took her time to explain my dental benefits and got me started right away with my crown. Happy that I finally found a great dental office:)
We are glad you found us as well Ron, and it’s a pleasure to work with patients such as yourself. Thanks for taking the time to write a review. Smiles, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Larain Herrera
I’ve been coming to this dental office for about 2 years now and I would never go anywhere else! The staff is friendly and by far the most helpful one is Evelyn, she’s helped me so much with finances and working around my hours to schedule my appointments. She is extremely accommodating and understanding to the people i’ve recommended.This office is very clean and organized. I’ve recommended this dental office to friends and family and they’re always so impressed with the help and the service they offer! I will keep recommending this place to everyone I know!
Dear Larain, thank you for the feedback. We are glad that Evelyn and the team has taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, Family Dental of Lancaster
Family Dental Practice of Lancaster
wale Olu
It's my third time here and service has been great every time! Friendly staff and doctors. Dr. Baha takes his time explaining and making sure I am pain free. The manager was super nice and was able to work with me on my payment plan. I will be recommending my family and friends!
Mary Murawski
I would like to commend Andres on his outstanding, professional performance. Andres always greets me with a smile every appointment, no matter the time of day. Andres provides exceptional patient care, always going above and beyond his duties. He puts "A" AWESOME!!:)
Martin Meraz
Staff members are nice :), Andreas always makes sure I am having a good day. Very practical and professional!
Drena Blakley
This Office is amazing the people that work there are great, Andres made my experience there feel like the best one I had in my life Thanks Family Dental for all your hard work......?
Douglas Breaux
Lost my dentures and needed to get new ones asap. Noel was awesome as always and the young Dr expedited it and should have new ones in 3 days. Thx guys
Dear Douglas, Thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Pablo U
If I can give zero stars I would Dr David was a joke went in he already looked stressed out He came and looked at x-rays and didn’t even try didn’t even examine straight to a referral for another specialist for my child to May I remind you at this point he didn’t even check on my kid immediately assuming that my child will not sit during a visit saying he did not have time to deal with squirmy kids Will not recommend this dentist office just because of him other stuff very helpful.
Thank you for your feedback as that is important to us. We are very surprised and at the same time sincerely sorry that any staff member that you dealt with was rude. We pride ourselves on our commitment to providing world-class customer service and anything less is unacceptable. If you would consider giving us a second chance, as a new patient we are confident that we would change the perception you had about our practice. Please accept again our apology. Sincerely, Family Dental practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Crystal. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Lisa Smith
I just recently changed to this dental office, I have been to this office before, and have always been pleased. Most everyone has been friendly.
Miranda The awesome
I’ve been taking my kids to Family Dental of Lancaster for a couple of years now (like 5), and staff has always made us feel super comfortable. They have so much patience with children and everyone is super friendly. They always work around my schedule and my finances. Wait time can get a bit hectic at times but honestly it’s worth the wait. Highly recommend this place. ????
Thank you so much for rating us, John. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Kierra Boykin
The staff was friendly but it took me 3 hours to get a cleaning done. I wouldn't come unless you have time to waste, so plan accordingly.
Leslie Rhodes
The entire staff was very friendly, professional and understanding. I won’t go to any other dentist.
David Springer
Staff and team's are wonderfully orchestrated, encouragement and support is abounding nicely. Absolutely Confident with my Doctor as he consistently show's attention to detail of every area of concern. Thank You guys
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
susie weber
Dr. Baha and all the staff were AWESOME! I got seen quickly, they were comforting and welcoming and really listen and do their best to work with you and your budget. I just found myself a new dentist!
Thank you very much for sharing your experience. We are thrilled to read about your experience in our office. Our entire team looks forward to seeing you and your family next time! Sincerley, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Cassandra McDonald
I was kind of worried based on some of these reviews, but I was able to get an appointment in 2 days, was seen in about 20 minutes, and everyone was nice and professional!
Thank you Cassandra. We strive to make your visits to our office as comfortable as possible. We are extremely happy your experience was smooth. Thank you again and see you soon. All the best, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
General Truth
I’m very pleased to say that I finally found a extraordinary dental office the people where @$&?ing Awesome. I’m a big judge on customer service and they were great from the begin to end. I definitely didn’t want to smile going on there but they made show I was smiling by time I left. On point !!!! I only wish I would have found this office earlier.
Thank you so much for rating us, Sara. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Keshuna Tunstall
I always receive excellent customer service when I come here and they are open on Saturdays?
Mz. Lady818
Awful front desk staff and expect to wait almost 2 hours even with an appointment
Thank you so much for rating us, Nancy. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Adrian. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Joel. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Sharlene Espinoza
Andres was very helpful. And the whole office staff was very nice and service was fast I would recommend this dental office to everyone!
Roberto Rodriguez
Great service All personal are very friendly and professional Great service from Dr.David , Andres and Evelyn Highly recommend !!
Travis Berdine
Yes! Great experience at Family Dental. Positive energy, very helpful, and Patient. Looking forward for my next appointment. Thanks again. Dr. Hernandez, and Supervisor Andres.
Miguel Castaneda
All the staff was very friendly and helpful. The wait time for me was practically nonexistent. The room was clean. Overall a great experience.
maria thompson
I have gotten the run around to make an appointment to be retreated for a root canal that they did and now the filling is falling out because when they tried taking my braces off the crown fell off.I have talked to 3 different people and 2are no longer there along with the dentist that worked on my teeth he is no longer with them ,gee I wonder why
Dear Maria, we are sorry to hear about your experience. We strive to provide great service to all our patients. We would like to offer you an opportunity to reach out to us personally so that we can try to correct the situation. Please contact us, If you’d like to email us, please do so at feedback@westcoastdental.com. Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
KimMarie M
This happens to be the best dentist office I have ever been to. If you have an emergency call them they will get you in. I called them today and they got me an appointment within 20 minutes.
Elizabeth Yanez
Been coming here for couple of years already really like the atmosphere and everyone always do a good job thank u Andres and Evelyn (Manager)
Christiana Hudson
Second time coming here and I must say I’m very happy with the service my child has received. The staff is amazing along with friendly, they explain to my five year old was going on and what they will be doing for the next step of her treatment I was very pleased with Dr. David stating my child had no cavities and all she needed was a cleaning. Lupe was the lovely technician who cleaned my child’s teeth and Andres got us all set up. Thank you for your lovely service.
Della Gorrell
Yesterdays visit was not as good as the first visit. Dentist seemed to be in a hurry. But then I found out when I made my next appointment he was no longer going to be here. Had a question but like I said he seemed to be in a hurry. Hope my new dentist will at least let me ask the question.
Thank you so much for rating us, Della. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Shannon Fuller
Dr. David is a honest and great dentist. He restored my bite and saved teeth. He did what UCLA Dentists couldn't do. At UCLA they only pulled my damaged teeth. Dr David saved my teeth and gave back my confidence. He's worth any distance to drive or fly to have him fix your teeth. Thanks to Dr. David and his dental colleagues. I'm able to smile and be confident again in society. Thanks everybody at Family Dental in Lancaster Ca. for your help and support.
Thank you so much for your kind words, Shannon. We really appreciate you taking the time out to share your experience with us. Our entire team looks forward to seeing you next time! Feel free to call the office anytime with questions. All the best, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you so much for rating us, Erika. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerly, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
We appreciate your feedback. We apologize that you had to wait when you came into our office. It is absolutely not acceptable to wait for your booked appointment without being told what was going on. It is our policy to keep our patients informed about any wait times and give you the options. Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Thank you for taking the time to leave us a review. Our company values customer satisfaction and service as top priority and we are committed to our patients. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Kristy Kluth
Today I recieved my new set of Dentures. I have had Dentures since I was 19 years old, I am 44 now and had the same set the whole time. I was reluctant to get a new set because I am very self conscious about my smile. After recieving my new pair today I can actually say that I am confident and proud to show them off. Thank you Dr. David and everyone at family dental for making this a wonderful experience and giving me a new smile
Thank you for taking the time to leave us such a beautiful review. While review websites place stars next to our business, you are our real star. Most people don't bother to leave reviews and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
S Montemayor (Satiekins)
Noel is awesome for the kids....even for the big kids! So patient!
Thank you so much for your kind words, Satie. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Justin Naillieux
I had an appointment with the orthodontist. The office confirmed my appointment through email and text message. I left work 3 hours early to arrive on time for my appointment. I was told the orthodontist cancelled all his appointments this morning. I was told they tried to notify all of the people. When I walked into the office it was empty and no employee was on the phone at all. I was never notified. Their response was sorry would you like to reschedule. Very unprofessional. I would not recommended their office for any orthodontist work.
We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile. Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Evelyn Coto
Thank you Family Dental of Lancaster for making my visit pleasant today and help overcome my dental fear. See you in 6 months :)
Thank you so much for your kind words, Evelyn. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Vanessa Waterbury
The staff was very nice and professional. They called me back on time for my appointment and I was in and out in about an hour. I was pleased with my experience here.
Thank you so much for your kind words, Vanessa. We really appreciate you taking the time out to share your experience with us. Cheers, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Baby Boy
Yep 2 stars ... the wait is really long and the main guy saw me for 15 mins and moved to the next person I believe I waited an hour for a 15 look at .... but I’m not gonna lie one bad bunch and make the others go bad but there were a few decent workers ... you can call and they won’t answer ... sorry but go back to the first 3 words .
We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. At the moment we are also experiencing phone system issues which we are working on resolving this matter and apologize for any inconvenience this may cause. It is our priority to ensure every patient leaves with a smile. Sincerely, Family Dental Practice of Lancaster
Family Dental Practice of Lancaster
Angelina Urquhart
Ratings are important. It gives the potential patient an idea of what to expect. I was given your number and told this was a good place. But based on your reviews I can see your lacking. I wouldn't be surprised if the few good ratings were done by staff. Either way you the doctors need not to be so greedy. Treat people respectfully and your money will come. won't get mine tho
Dear Angelina, we are sorry to read that you did not have a good experience. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
Family Dental Practice of Lancaster
Toe Doe
This place is absolutely terrible and a waste of bi-annual Check ups/Cleanings Wait times are outrageous even with appointments and they dont even clean anything at all because they rushed through the entire visit to make some meeting in another city....I wouldnt waste my time with these scam artists they just want that insurance check and thats real
Dear Torian, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
Family Dental Practice of Lancaster
Tiana Baby
Make sure you have nothing on your schedule because you'll be waiting for well over 2 hours . The staff is great once they get around to you .
Dear Tiana, thank you for taking the time to bring this issue to our attention. We would like to apologize for the wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Family Dental Practice of Lancaster
Theresa Carlin
I waited 1.5 hours just to see Dr David. Then office pulled hard copy credit on my credit report in error and said I had to take care of it. No help from office. Very disappointed!
Hi Theresa, thank you for taking the time to bring this issue to our attention. We would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Family Dental Practice of Lancaster
Marilyn Herrera
Horrible place made 2 appointments for things they tild me i need when i got there they said i needed a diffrent procedure and of course it was they m9st expensive cosmetic, they are all about money. My poor fatherinlaw went he paid alot of money and every time he goes they always have a excuse to not have his dentures.
Hi Marilyn, we’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you have received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile.
Family Dental Practice of Lancaster
Stuk Here
Had my first and LAST appointment at Family Dentist, 44558 N 10th St West, Lancaster, Ca., today. Why any Dentist, Doctor or any professional thinks overbooking is beneficial, I do not understand! When in reality, all it does is tic people off and stress people out. I was a new patient, my appointment was for 11 o’clock so I got there 15 minutes early to fill out papers. When I signed in I noticed there were seven other people in front of me that had signed in with 11 o’clock appointments and 2 people signed in behind me. I completed the paperwork, turned it back into the receptionist and interrupted her and another coworker’s conversations about how they hope tonight will not be as late as last night! As I sat waiting, listening to children scream and cry, watched more people come in and only 2 people leave, 2 people were called back and my stress level soared! I asked the lady sitting next to me if this was normal and how long she has been waiting? “Oh no, this isn’t as bad as usual.“. But, for me not to worry, “No matter how many are here, we all get seen.” Apparently over booking is standard at Family Dentist. People are rushed through and obviously the Dentist isn’t spending the time with each patient as they should! So, after waiting 55 minutes, only 2 people were called back and, not counting me, 23 people waiting. I told the lady sitting next to me with a 10:30 appt., if anyone was not called back by 12 o’clock, I was leaving. At 12:03pm, I walked out! Over 1 hour and only 2 people were called with many more coming In! I can see booking 2 people for same time, but 10? Too many other dentist, doctors out there to wait hours and hours for someone to spend 2 minutes with you! Update: Got a response from Family Dental. Get real! Read your reviews! You way overbook each and every day going back years! And, every time you respond to a review, it’s the same response, Bovine Excrement! Only thing you care about is How many people can we squeeze in to a day? Who cares if the patients have to wait hours, cause you sure don’t or you would not continue to OVER BOOK!
Dear Stuk, we know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule, unfortunately, emergencies and unforeseen issues in surgery at times put us behind. We would love the opportunity to renew your experience with us and we can assure you waiting it not something you can commonly expect.
Family Dental Practice of Lancaster
Angela Britton
Worst dentist EVER!! Been a whole year and twice sending in referrals that THEY screwed up. Icing on the cake, they got the approvals and let them run out. NEVER contacted me and then someone forgot to send in NEW referrals. Horrible place. DO NOT GO HERE.
Hi Angela, we are sorry to hear about your experience a year ago. We strive to provide great service to all our patients. We would like to offer you an opportunity to reach out to us personally so that we can try to correct the situation. Please contact us, If you’d like to email us, please do so at feedback@westcoastdental.com.
Family Dental Practice of Lancaster
Louie Murad
Theives. I would never go there again. Huge bill for a tooth. Requested to pull the tooth off and even for that the bill was $480. Almost got robbed but ran away with my tooth due to their greed. Will go to fix my tooth to Tijuana and the probability to get mugged in Tijuna streets streets is a lot less than inside this so called dental practice.
Lanette Plummer
Horrible service. They schedule me an appointment and after I get there and wait for 3 hours, no one had called me, and then they tell me they're over booked, can I come back the next day, and I said sure, then they called me before the next day and ask me can they reschedule me. And told me to pick a day, so I picked a Saturday, after I got there, and waited 2 hours, and was the second person there, and they were calling people ahead of me. I just got up and walked out. This place is very horrible and shouldn't be in business. Just simply poor management and even more horrible staff
Novelera 80's
So we r now in Oct they have rescheduled 2 appts since then. So if ur time is important find someone else. Now that I'm going for my second kid I will do my due diligence on all aspects in finding a new ortho. I will also write to the better business bureau about their time management. They really don't care. If you come here for Ortho, expect them to change your appointment constantly. If you have kids, they do not have a flexible schedule. Only because my ex choose this place I'm tolerating it. I do have a second child that will not be getting her braces here. Parking is terrible people are constantly double parking and blocking parked cars. My kid now has to have her braces on longer than what was expected bc they delayed appts.
Nykky Davis
To much of a wait once you are checked in. Then after getting to the back we still had to wait 15 to 20 minutes for the doctor. We were the last patients of the day and the it showed in the amount of time she spent with my child. Everything felt rushed. Worse exam and cleaning ever. They didn't even put a bib on my child when they "cleaned" his teeth. I wouldn't suggest this place to anyone and we will not be back.
Joanne Smart
After an hr n a half wait, they hadnt finished my paperwork. I wasnt called 4 xrays. Im not even sure they knew my name. Absolute Total waste of my time. JLS
ChooseLife 444
About a year ago I took my daughter to get a baby root canal on her front teeth and about 2 weeks later, the cap fell off the tooth. I had to return up there to get tooth recapped, but i thaugth to myself "Things happen". So following up to 2018; i took my son to get a baby root canal, THE SAME THING HAPPENED AGAIN, but this time his cap fell off the next Day!!! HIS IN PAIN and they rushed me off the phone saying he has to wait 5 days for him to be seen !!!!!!? Family dental is full of workers who are not serious about there patiences!!! And they dont care to help you when its a mistake on there part... I DO NOT RECOMMEND FAMILY DENTAL !!!!!!!!
Ashlee Hatake Music
Longggggggggg wait been here since appt was at 1pm got here at 12:30 to do paper work it is 2:40 and have not been seen at all! Deserves zero stars
Sonia Zakhary
This is the worst place I ever seen. The staff are so rude. I have a very bad experience zero stare is what they deserve for their service. They do not care about people health all they care is the money. STAY AWAY from this office UNLESS YOU LIKE Spending YOUR MONEY FOR UNNECESSARY PROCEDURES AND BEING TOLD A bunch OF LIES IN THE PROCESS!!.
We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule, unfortunately, emergencies and unforeseen complexities in surgery at times put us behind. We would love the opportunity to renew your experience at West Coast Dental and we can assure you waiting it not something you can commonly expect.
Family Dental Practice of Lancaster
Ken Hefner
The staff was nice ,but felt the dentist was no help. And didn't do the work asked . And I believe in getting what I pay for. Needless to say I will not be comming back.
Hello Ken, We are sorry that you had an unpleasant experience at our office
Family Dental Practice of Lancaster
Dawnell Burley
Expect to wait at least 1hour plus!! 1st visit waited 2 hours before being asked to come back! 2nd visit waited 1 hour before being asked to come back!
Barbara Atkinson
Everyone in here is great!!! The Dr. & assistant 's are very clear in explaining to the kids what they are doing, how its gonna feel, & they listen !! They also explain again to the parent!! As oong as this staff is here, I'm staying?
Deanna Jones-Himala
Oral surgery and back office staff were great. Front office took to long to get my information and had an appointment at 12:30 pm was not call to the back until 2pm. Was sent here from there Valencia office but nothing was sent over to there office
Brittany Marchand
Worst dentist office I have ever been to. I have visited this office for an appointment twice now and I have spent about five hours at the office. There is no excuse for a cleaning to wait two hours.
Boxx Talk
I really like how nice everyone is. They are clean and well organized. Very compassionate.
John Doe
I am a new patient here my first impression is already bad because there is only one dentist in the office I came in letting them know I have had a toothache for two days. My appointment was at 11am it’s now 1pm and I still haven’t been seen.
Vickie Allen
Terrible. Waited way to long and the dental tech doing my X-rays destroyed my mouth. I told him the slides were hurting the way he put them in but he said "well it has to be done" I went home with a cut mouth. Didn't care for the dentist either. This was my first visit. I didn't return and went to a different dental office which I love.
Maria De La Cruz
Really like this place. Everyone is very professional is a really clean place and was well taken care of .thank you to everyone keep up the good work!
Morgan Johnson
Dr. Long and Annie are AMAZING! They are informative, efficient, and most of all, caring. The front office staff is always friendly and respectful and the financial folks help me get a reasonable down payment/installments. They're the best!
BEATRICE BRAVO
Took both of my daughters. Friendly staff and now i will be there patient soon.
Hi Beatrice, Thank you for your lovely message. We are happy to be your new dental home! We look forward to seeing you soon! Remember to brush and floss. Have a wonderful day, -Peak Dental
Family Dental Practice of Lancaster
Maura K. Aispuro
the secretary of the specialist is very arrogant and rude very bad service
Annette Dade
My appointment was at 11:00 I arrived at 10:40 my goodness the wait was to long even if your on time the dentist finally came in and was rushing it seems they only have one dentist . But I can say that Andres was very kind and so polite thatz the only good thing I got out of visit. I couldn't believe what they wanted to charge me for my copay .I have very good insurance and for them not even having a person there to do root canals .only once a month she comes in. When I called the 800 number I asked if this place had someone for that they said yes.it was a waste of time. I called my old Dr. In L.A. 250 for what I need and they wanted 609 . Wow... what an over change I'll have to notify my insurance about that to see if they can charge that amount for 2 root canals.
tania henriquez
Very bad place, I signed a paper where I certified that my child's two front teeth would not be touched, and due to a mistake, according to how they were touched, and apart from the fact that they were touched, they left the work half done and if the child does not cry, I do not realize how they had left his front teeth, and they had not told me anything that they made a mistake and touched his front teeth and none of the 3 who were with him in the process came near To apologize, I am so upset, and besides the treatment is painful because they were going to do it all at once, and now it turns out that they are telling him that they are going to fix his front teeth and my child has to go through that suffering again because of his mistake ??it's not a pleasure
HYERAN HONG
Had an regular check up appointment at 2pm waited till 2:30 and asked how much i need to wait more. The lady said another 15-20min because she needs to check my insurance. After 5 min she said i have to wait 30-40min more because doctors just left for his lunch. Had to reschedule for another day. Don’t waste your time
lashun metcalf
Glad to say my daughter is having a good experience here, so I am too!! Thanks Trisha and thanks Family Dental!
James Reyes
I was so scared to get teeth extractions and put it off for so long, because of my past experiences at dentist offices but I really want to thank the oral surgeon Dr.Miller and her assistants Victor, Eddie, and Erick. They were such an awesome team they made me feel safe, comfortable, and soothe me thru the extractions. It was not painful at all, and mouth feels much better, and I'm not in pain at all the next day. I recommend them.
Raquel Wade
Even with a long wait time, this office was ok at first. My daughter was treated with no problem. However, my 8yr old son came in with tooth pain and was rescheduled 3 times. Because of his weight the pediatric dentist acted like she was scared to treat him. Becasue of his age the general dentist did not want to treat him. Reluctantly, the pedo dentist said she would treat him, but the schedule was for 2 wks out..We ended up going to another dentist who knew the true meaning of EMERGENCY and treated him the same day...I have since transferred all 5 of my children to the new dentist. Side note: going back and forth with me about this issue with my child sitting in the exam chair was unprofessional and made him feel terrible...DO BETTER.
Alex C
Took over 2 hours just to see the dentist (Dr. Luong) Started basic teeth cleaning Didn't finish so they had me make another appointment to come back in because they only had time to do half of the cleaning (still had me pay again) During the cleaning the dentist was joking about how he was going to fire a few people and didn't want to deal with them while he was opening a new practice in Pasadena Called every girl in his office "my love" and was generally just creepy Broke off part of my retainer (attached to the back of my teeth) and instead of rebonding it like any other dentist would have (or has done for me previously) they tried to get me to make an appointment with the attached orthodontist office to get an entirely new retainer and pay an outrageous price. (Instead I went to another dentist who rebonded it in 5 minutes for a small copay).
tammy tyler
Noel, Andreas, and Dr Berber are the best! Had some issues and they was helpful. Magical adjustments with a team like those guys!
Lisa Bray
Love the technician that helped me Trisha, she was so sweet, made this big chicken feel relaxed. Thank you for taking the time to really care about your patients.
Claudia Hernandez
When we started going to the dental office, it always had a friendly atmosphere. Today that I took my son for his appointment the receptionist had such a bad attitude, to calm her down I calmy asked "are you in a bad attitude?. Also whoever is answering the phones also has an attitude almost to the point they want to hang up.
Erica Conti
Fun fast and friendly love the way they help me and able to see me the same day
Brie Drake
They were all so nice I even asked for water and they where nice enough to get me a cup of water.
Mike Scott
Staff is nice but don't tell people to expect to be here for 2 to 3 hours if that isn't the case. When someone tells me 2 to 3 hours I expect that to include wait time and work to be done. I am writing this as I wait and it has now been 3 hours and still not called to the back. Worst place ever. Finally call me in after 3 and a half hours just to say they can't do it cause now a bone graft is needed. What a joke.
RYHANNON YOUNG
Great place. Wish they would be able to retain hygienist!! The Dr are very good.
YeZeniAntonio Pinedo De Santiago
The Staff is Super friendly & nice...BUT...the waiting time to be seen is ridiculous! My appointment was at 3...it's almost 5PM & I had my xrays done but now still waiting to be seen...would recommend this place...just wish they didn't take forever to get the patient in.
Aaron G
Hello, I received a text from this dental practice asking Lanita to rate her experence. I am not lanita so it looks like she made up a phone number when filling out paperwork at her visit. So since I didn't have an,appointment I can't speak for their services, however all I can rate is the quality of the text message I recieved. I received a very professional text message friday afternoon from family dental practice of Lancaster. It was accompanied by a nice graphic with a soothing maroon color. The font in the graphic was very classy and astetically nice to look at and the message was concise and to the point. I would be ok being texted by these guys again. Their warm words made me feel like family.
Henry Fuentes
Great customer service and very friendly very helpfull. Very professional at what they do
Jesus Marquez
I had an excellent experience at Family Dental Practice of Lancaster. The staff was very courteous, helpful and nice. My Doctor was beyond excellent! He was very attentive, thorough, caring and kind. He made me feel at ease. I felt reassured and cared for by him. It was very clean. Also, Andres and Theresa were very helpful and nice. I really appreciate it. Thank you. -Jesus Vargas J.
Myles Wise
Had an appointment at 3 but didn't get seen till 3:40. On top of that, they closed at 4 so I didn't even get my teeth cleaned, just an x-ray
Donna Steinbruecker
They don't even deserve 1 star. No parking available for handicap. After waiting 2 hours for his scheduled appointment, they sent him away because they could not do the job. This was a disabled man who cannot sit comfortably for hours in a wheelchair. A huge disappointment.
Sandra Olguin
They helped me feel relaxed. No pain at all during the numbing procedure. Tooth was broken and out in less than a song . They allowed me to have my music on to not think of my pain. I hate the dentist and I can honestly say I LOVE THIS PLACE.
Nancy Rubalcava
The facility was very presentable from the minute I walked in. The staff attended me promptly and were very kind. From the ladies at the front desk to the technicians in the back and of course the dentist herself were friendly and quite professional. The financial lady, Cristela informed me of all my options and was very knowledgeable. Cristela made sure I was aware of the different financial assistance companies their office work with and I will be following up with her shortly. Everyone there was great and I would surely recommend the facility to others
Stacey Hall
Enjoy my first visit. Staff members are very nice and professional. Doctor knowledgeable and has a sense of humor.
Mayra Jauregui
Everyone is great!! Thanks to Emma for always helping me with my last minute appointments for my whole family and Teresa with all my insurance issues lol.
Alejandra Medina
Very bad front dest service but excellent dental service, the specialist and her assistants have done an amazing job on my son dental health.
Thannia Huerta AVHSGS
This place is awesome. They are really friendly and really nice. Totally recommend this place.
K ES (K dot Es)
long wait times, always very busy sometimes no place to sit.. staff is reasonable and great at times but can be rude.. dental work is above average . plus is ortho and general are in the same building..
Danny Bowers
For the past 2 months I have called asking if there was a balance due. Today I receive a bill, after being told repeatedly there is not one. They have a habit of calling my juvenile Daughter to schedule appointments for procedures and exams without my knowledge. The entire staff come across very incompetent and are quick to claim they are entering the correct info the file. Obviously false, my "bill" went to the incorrect address. Do not use this facility unless you're comfortable with being mislead or like having your child decide what needs to be done.
Kay Michelle
**********AVOID THIS DENTIST************************************ worst place ever!!! Called and one of the workers there lied to me! Once I got there I was told that they couldnt help me and turned me away in pain!! This is a pathetic way to do business. They shouldnt lie to patients or waste there time!! Espically those patients with a dental emergency!!!! AVOID AVOID AVOID AVOID
Cristina Hill
I used to dread the thought of going to the dentist until I found this office. The entire personnel always makes me feel welcomed and relaxed. Everything is explained clearly and their services are exemplary.
Thomas Cohen
I'm very pleased with how my dental work has been proceeding. Dr. Long and his assistants have done an amazing job at making me comfortable and keeping the process of a large bridge totally PAIN FREE, even with a few extractions. I had a mess in my mouth due to years of neglect and lack of insurance. I'm glad, now that I'm able to finally do this work, that I have not felt embarrassed with the condition I came with. I feel they have my best interests at heart and strive to do great work. I'm very glad I chose Family Dental. And I look forward to great results as the process continues. Everybody from Reception, to XRays, to Assistants, to rebuilding a temp bridge several times to get it right, to Billing and Scheduling has been amazing, a genuine great group of people! They are team players.
Miss Patty
From the woman making appointments, the receptionist, the dental assistants and the doctor, every.single.one.of.them were fabulous!!!! I wish I had found them sooner! One of the most positive experiences with dentists I have ever had!!!! Thank you so much for getting me in so quickly and treating me with dignity!!! You all are the best!!!!!
Vonya Pinson
Wow. Great staff. Make you feel comfortable. Dr V is not only handsome and funny, he's an exceptional Dentist.
lackland3
Come in at 4 and wait till 5:45 to be seen. When you call the people answering the phones have no idea how to check there system. They tell me I don't have an appointment even though I do. Then they call to confirm the appointment. Front desk people don't do there job very well then blame the problem you are trying to fix on someone else. Avoid this place. There are many dental offices out there and these idiots don't have a clue as to what their doing.
Laura Hernandez
The staff were really nice. The equipment used is like new. A very clean dental office!
ms wetwet
I love this place didn't have to wait long. They did such a good job I bring my kids back the same day. The staff is very nice and so is the Doctor I was driving to LA to are same dentist but I think we found one of the best in lancaster. I would recommend any one to come here. Thanks everyone and ms tanya and Dr long for been so helpful
Kimberly Hollingsworth
They got me in as a walk in pretty quickly. Staff is friendly and describes your dental work thoroughly.
Edwin Montealegre
Dr Tom is the best for extractions. Did it in less than 5 minutes and i didn't feel a thing. All dentist there are very nice. Staff is always very nice when you arrive and alwayals so helpful.
Sherri Hendricks
Dentist started out good, then not so good. Some of the staff is very nice and helpful some of the others...not so much. Will give them another chance
Juan F
Avoid this place at all cost, unless your willing to spend all day there before being seen. I had seen all the bad reviews on here but still decided to give this place a chance.I went in with an appointment at 12 I waited for 3 HOURS!!! I was put in the room had absolutely nothing done and they still had the nerve to come in tell me if I could leave and come back in an hour because the dentist was going on lunch! I left and never went back because of my frustration. Take into consideration I had already had my xrays done and insurance approved at a previous appt. Prior to that my daughter had an appt at 7am got there on time and wasn't seen until 9am where she was sedated and had to come home without treatment because electricity went out( obviously not offices fault) NEVER AGAIN!!!!
Luna and Izel Farias
Horrible place. Waited over 2 hours and staff is rude. Don't recommend at all ....waist of your time.
J Mcdaniel
I love this dentist. The people that work hear are friendly and welcoming. The dentist takes him to expand your dental tratment to you. The office do quality work. I would recommend them to anybody who's looking for a good dentist
Josalynn Delorenzo
I would have given 5 stars but I cant give that to any dentist office on principle due to my dental anxiety. But, the staff at the front desk and the dentist here are great. They explain everything to you up front and make sure that you understand. The dentist that performed my surgical procedure on a referral from my last dentist office, was the reason that both myself and my wife change to make Family Dental of Lancaster our regular dentists. She made me feel calm by thoroughly explaining what she was going to do and has a wonderful chair side manner. thanks again for restoring my faith in dentistry.
Eric Nevarez
Went in for a checkup at 11:00am did not get seen till 1 pm !!only to wait around in the back room for a (dentist) to see me .Then to have three different people talk to me about my teeth!After waiting for about an hour in the chair the finance person tells me that my insurance does not cover anything. WHAT R U SERIOUS! By the way it was 3:00 pm by the time i got out of there!WITHOUT A TEETH CLEANING which my insurance does cover!DO NOT GO TO THESE CLOWNS!!!
Kari A
Family Dental of Lancaster is the most incompetent practice I have seen! The wait time is almost 2 hours just to go back in a room. They wanted over 8,000 dollars to fix my sons teeth and wanted me to pay in advance. The staff said my insurance would not cover the costs even though they accepted my insurance. The phone lines were constantly messed up and I had to use other phone to reach them. The office was filthy and poorly maintained. The air conditioning was down in the 108 degree heat! Very poorly managed! Beware of Family Dental of Lancaster!!
Amber J. McConnell
I was introduced to this place because of a major accident. A few months ago, my two-year-old son knocked out his front tooth while playing with our neighbor’s kids. Thank God that one of my neighbors saw the whole thing and she immediately called West Coast Dental. (The number was on her speed dial because the same thing happened to her son a while back). By the time I came to the scene, she told me she had made an appointment for him that very hour! I was so thankful because the dentist was able to repair his tooth without any damage!!! I now have their number in my speed dial just in case something like this happens again. After all, we have plenty of boys living in the neighborhood.
Contact
1025 West Avenue K, Suite 105
Lancaster, California 93534
661-723-1111
Hours
Mon - 9:00am – 6:00pm
Tue - 9:00am – 6:00pm
Wed - 9:00am – 6:00pm
Thur - 9:00am – 6:00pm
Fri - 8:00am – 5:00pm
Sat - 8:00am – 4:00pm
Today I went into my appointment and things went well finally for the last three months. They’ve got a new back Office supervisor Gloria that’s amazing and of course the girl up front Kayla is wonderful and amazing as well. They’re gonna make me a new partial because the one that was made for me was horrible but it’s OK for a temporary partial until I get my new one so I had a great office visit. Thank you Kayla and Gloria