1406 N Azusa Ave Suite C, West Covina, California, 91722
WCDCustomerService@westcoastdental.com
626-858-9940
West Coast Dental & Orthodontics of Covina: Exceptional Dental Care for Every Generation
At West Coast Dental & Orthodontics of Covina, we believe that every smile deserves personalized, gentle, and expert care. Whether you're bringing in your child for their first checkup or exploring cosmetic options for yourself, we offer a full range of services to meet your needs—all under one roof.
Comprehensive Dental & Orthodontic Services
Our skilled and compassionate team is here to help you and your family achieve healthy, confident smiles through a complete suite of services:
Preventive Dentistry – Routine dental exams, digital X-rays (with up to 75% less radiation), cleanings, sealants, and fluoride treatments to protect your smile.
Cosmetic Dentistry – Smile-enhancing treatments like teeth whitening, porcelain veneers, and no-prep veneers tailored to your goals.
Restorative Dentistry – Advanced solutions such as fillings, crowns, bridges, dentures, dental implants, and full-mouth reconstruction.
Orthodontics – Invisalign®, traditional braces, and Clarity Aligners for straightening smiles of all ages.
Pediatric Dentistry – Kid-friendly care in a warm and welcoming environment designed to keep young patients happy and stress-free.
Oral Surgery & Endodontics – Safe, comfortable procedures including wisdom tooth removal, root canals, and other specialized treatments.
Emergency & Sedation Dentistry – Same-day emergency care and a variety of sedation options for a calm and painless experience.
Insurance Made Easy & Flexible Payment Plans
We accept most PPO and HMO dental plans, including Denti-Cal, and offer budget-friendly financing through CareCredit. Our knowledgeable staff is always here to help you understand your coverage and treatment options.
Your Covina Smile Experts
From regular checkups to complete smile makeovers, West Coast Dental of Covina is your local destination for family-friendly, high-quality dental care delivered with heart.
Schedule Your Visit Today
Call or book online to discover convenient, comprehensive dental care—right here in Covina.
Tina Robles
Thank you for your rating! We look forward to seeing you again soon. - Dental Group of Covina
Dental Group of Covina
Erica Vera
SCAMMERS!!!! they charged my CareCredit credit card over $500 for a procedure I NEVER received. I was sent to collections and denied any further credit with CareCredit.
Hi Erica, We take billing concerns very seriously and understand how distressing this situation must be. We are committed to reviewing all charges thoroughly to ensure accuracy and fairness. Thank you for bringing this to our attention. Sincerely, Dental Group of Covina
Dental Group of Covina
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon! - Dental Group of Covina
Dental Group of Covina
Thank you for choosing West Coast Dental to fulfill your dental needs. We wish you continued dental health!
Dental Group of Covina
Dear Alejandra, thanks so much for writing. Our team takes a lot of pride in its work, and it saddens us to know that we have failed to meet your expectations. We apologize for any inconvenience that you have experienced during your visit. The more we know, the more improvements we can make, and we hope you'll decide to give us another chance in the future. - Dental Group of Covina
Dental Group of Covina
charles beal
People work very hard at the Dental Group of Covina. They take very good care of there patients and are very professional
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Dental Group of Covina
Jenny拙子
maybe they treat people differently based on their appearance... a bit cunning, be careful... They only care about making money. The Chinese translator deliberately didn't explain clearly, so I had to take my child to run two trips in vain. Each round trip took us an hour. Maybe they look at people differently and treat them differently...a little bit cunning, be careful...they only care about making money. The Chinese translation didn't explain it clearly on purpose. I took my child and made two trips in vain, each time taking an hour to go back and forth.
Thank you for bringing this to our attention. Jenny, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - Dental Group of Covina
Dental Group of Covina
Erick Rodriguez
Everyone there are amazing, but I do hate that every time you make an appointment, they have you wait almost like 2 hrs to get a cleaning, that's just crazy to me.
Thank you for your feedback, Erick. We’re happy to hear you've had a great experience with our team. We apologize for the wait times you’ve experienced and understand how frustrating this can be. We’re working to improve our scheduling to ensure a more timely experience in the future. We appreciate your patience and look forward to continuing to care for your dental needs. - Dental Group of Covina
Dental Group of Covina
Nadine R
reposting my review from yelp.It's been over a year since I have been to a dentist because I had a horrible traumatic experience here. When I first came in I had a tooth that had been cracked for over a year. I let them know I had been avoiding it because in the past when having cavities filled I could feel pain despite numbing shots, and a low tolerance for pain. I ended up needing a root canal which was scheduled and it was mentioned I would need antibiotics. They never gave me the prescription so I thought it wasn't needed after all. When I came in for my root canal the nurses mentioned the antibiotics and I let them know I wasn't given a prescription. They still proceeded with the root canal. I later learned if there is an infection, antibiotics can make a root canal less painful. During the root canal I was in horrible pain. I was crying and making noises and the dentist ignored me and had a casual conversation with his assistant, with her telling him how great he was while I cried. He didn't have any care or sympathy. I can't help feeling this visit could have been less traumatic if they had made sure I had antibiotics, or took me seriously on my first visit. I was shaking and sweating and had a breakdown after leaving. I believe the doctor was Dr.Baja. Do not come here if you have dental fear.
Thank you for bringing this to our attention. Nadine, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - Dental Group of Covina
Dental Group of Covina
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon! - Dental Group of Covina
Dental Group of Covina
Thank you for your kind words! We're happy to hear that you received the best service from our team at Dental Group of Covina.
Dental Group of Covina
Adriana
I had a great experience at the dental office! Dr. Baha was professional, kind and informative. Jasmine, the RDH, was very gentle and thorough, and made sure I was comfortable the whole time. The environment was also very clean and well-maintained. Highly recommend this location!
Thank you for your kind words and recommendation! We're happy to hear that Dr. Baha and Jasmine provided a professional and comfortable experience in our clean and well-maintained environment at Dental Group of Covina. - Dental Group of Covina
Dental Group of Covina
Milena Salazar
This was hands down one of the most chaotic, unprofessional experiences I've ever had. I'm doing Invisalign and drove two hours to West Coast Dental in Covina for what should've been a normal appointment--only to be told my orthodontist QUIT, and they lost my impressions. No one told me anything beforehand. Not an email. Not a call. Nothing. I showed up thinking I was picking up my trays. Instead, I had to redo my impressions from scratch because they lost them and didn't bother to inform me. And come back AGAIN in 2 weeks. And the worst part? They only do orthodontist appointments on Thursdays, so I had to take time off work just to be blindsided like this. That's time and money I don't get back. And now I have to do it all AGAIN. And the wildest part? They called me the day before to confirm my appointment like everything was totally normal. When I brought that up, they told me the "general office" does all the calling, but those people don't actually work at the orthodontist office so "they don't really know what's going on." Like... girl what?? So you're just lying to people now? fibbers! I talked to Ximena at the front desk and asked to speak to a manager. She told me there was no manager present, and no one had been assigned in their place. I had to explain how basic management works to someone working the front desk. Like girl, I'm not tryna be your supervisor, I just want someone accountable. Then I tried to cancel with the girl sitting in the financial office because let's be real--this place had red flags all over it. I was told I'd have to go through a whole "audit" process, I wouldn't get a full refund, and I'd still have to pay "lab and processing fees." Processing what?? You didn't even process my case. You lost my stuff and wasted my time. That's not processing, that's robbery. A crime. Also: when I asked Ximena to leave feedback, they gave me a Yelp QR code for the WRONG dental office. When I pointed that out, they scrambled and gave me another one. Then I asked for a number to call about my experience, and they gave me a number to... make an appointment. You can't make this up. Like HELPPPP The only decent part was the new orthodontist, who honestly kept it real. He told me my original 9-month treatment plan from the orthodontist that quit was completely off and would only work if I was younger. So clearly I was misinformed from the beginning. Also, for the record--don't bother replying to this with one of those fake corporate apology comments like "We're sorry to hear this, please call our office." I already looked up the number. I already called. It went nowhere. I'll be leaving a review there too. This place is messy. Disorganized. And not built to actually care for patients. Do not waste your time with West Coast Dental in Covina. YOU BEEN WARNED!
Milena, thank you for sharing your detailed feedback. We deeply regret that your experience did not meet the standards we strive for. We understand the frustration of arriving for an appointment only to find out that critical information was not communicated in advance, and we sincerely apologize for the inconvenience this caused. The issues you’ve raised, from the miscommunication regarding your orthodontist and the lost impressions to the lack of proper coordination with our team, are concerning. We take full responsibility for these mistakes and are reviewing this matter thoroughly to ensure better communication, accountability, and overall patient care moving forward. Your feedback is extremely valuable, and we will be working diligently to address the challenges you’ve highlighted. - Dental Group of Covina
Dental Group of Covina
Veronica Figueredo
They don't respect your time They give you an appointment and you wait an additional 2 hours to be attended to They kept calling me all week to make an appointment. When I finally set aside time to go to the dental office, they made me wait more than two hours. If they don't have control over their appointments, then they waste their time. We all have obligations. They gladly give scheduled appointments because they attend when they feel like it. ,
We are sorry for the long wait and inconvenience you experienced during your visit. Thank you for your feedback, we are working to improve our programming and patient experience.
Dental Group of Covina
Monika Tapia
If I could give 0 stars I would! I and an appointment at 10am and walked out at 10:55am. They don’t greet you, they don’t apologize for the wait and it seems like they are always running late. Why would you have set appointment times and never have the appointments taken on time?? I wish I read the reviews before coming in. What a waste of my time!
Monkia, we apologize for the inconvenience you experienced during your visit. We understand how important it is to be seen in a timely manner and to feel acknowledged while waiting. Your feedback is important to us, and we will be addressing this with our team to ensure we improve in these areas. Thank you for bringing this to our attention. - Dental Group of Covina
Dental Group of Covina
Thank you for your kind words! We're glad to hear you had a positive experience with us at Dental Group of Covina.
Dental Group of Covina
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Group of Covina
Sergio Yakzan
I recommend Dr. Bahar very highly.,he is very professional and competent. I felt very comfortable with him working on my teeth.I usually feel anxious at dental clinics. His team members are very friendly and very accommodating.The front desk are very welcoming and make you feel relaxed. The waiting time was slightly high , however i understand that i was given the same day appointment. As an Ex. Infection prevention and Risk Management practitioner, I was impressed with the level of infection prevention and control the staff members practice. I will not hesitate recommending their Services.
Thank you for your kind words and recommendation! We're happy to hear that Dr. Bahar and our team made you feel comfortable and impressed with our infection prevention practices at Dental Group of Covina.
Dental Group of Covina
Andrew
I had a deep cleaning with Dr. Maria, and it was a great experience. She was very nice and informative, explaining everything clearly. The procedure was smooth, and I learned the importance of flossing more often. Highly recommend!
Thank you for your kind words and recommendation! We're happy to hear that Dr. Maria provided a smooth and informative deep cleaning experience at Dental Group of Covina.
Dental Group of Covina
Israel Trujillo
lol horrible experience. Avoid at all cost. They’ll make you wait 1hr 15min after your scheduled appointment. What a joke. Also here’s some advice. Don’t have SpongeBob blasting on the TV when there is not one kid in sight. Imagine having to listen to that annoying laugh for over an hour. Do better
We apologize for the long wait and the discomfort caused by the TV programming during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
Dental Group of Covina
Thank you for your kind words! We're happy to hear that you found our staff and dentist respectful and helpful at Dental Group of Covina.
Dental Group of Covina
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Group of Covina
Edgar Padilla
Was greeted well at the front desk a nice and welcoming office. I would recommend
Thank you for your kind words and recommendation! We're happy to hear that you found our office welcoming at Dental Group of Covina.
Dental Group of Covina
Reggie Recio
Good service at the front desk. Then when going in the doctor was very patient and gentle. would recommend.
Thank you for your kind words and recommendation! We're happy to hear that you received good service and found our doctor patient and gentle at Dental Group of Covina.
Dental Group of Covina
Thank you for your kind words! We're happy to hear that you found our team friendly and skilled at Dental Group of Covina.
Dental Group of Covina
helen song
I came in this office today, to just get my regular teeth cleaned, the hygienist was Jasemine, just to start with, she was very rough, I was hurting, and bleeding, I did compliant, then she said she slower the speed or something, it's still hurting, they tried to explained that it was because my gum are inflamed and need to be cleaned that rough. This is just gaslight, I had my teeth cleaned regularly, and I am not pain sensitive, what kind of cleaning job that need to be hurting and bleeding??? Just admitted wrongdoing and say " Sorry, " Today my poor teeth were treated as drain, and met a hygienist treat her job as Plummer. If you do not like your job, go find something else, Lady.
We apologize for the discomfort and pain you experienced during your cleaning. Thank you for your feedback, and we are committed to addressing these concerns to improve our patient care.
Dental Group of Covina
Jessica Fernandez
This dentist office is the worst there so unorganized and just to get seen your waiting atleast 2 hrs or more why even have appointment times if you don't follow them ridiculous
Hi, we apologize for the long wait and the disorganization you experienced. Thank you for your feedback, and we are working to improve our scheduling and patient experience.
Dental Group of Covina
Lilly G
Dr Baha and his staff are the epitome of excellence. While they are a busy office, they provide exceptional care and I feel that this is my new dental home. Don’t let the bad reviews deter you—you will have to wait at a hospital or your primary care physician or any healthcare facility. Give them a chance, you won’t be disappointed.
Thank you for your kind words and trust in us! We're happy to hear that Dr. Baha and our team have made you feel at home with the exceptional care at Dental Group of Covina.
Dental Group of Covina
Vamsi Seeta
Please read the reviews before you make an appointment. I did not and had a horrible experience with the front desk staff and the doctors. I was trying to find a dentist that accepts appointments for Saturdays as I did not want my 15 year old to miss his after-school tennis practice/matches. When I called on a Friday, I was glad to know that Dental Group of Covina not only is open on Saturdays but they gladly "squeezed" us in for the very next day. Arrived on time for the appointment at 10:00 am an waited patiently for an hour, when they finally called us in at 11:00 am. They tool X-rays for my son and sat us in a room for check-up/cleaning and they disappeared for another hour. At well past noon, I had no signs of anyone caring about us waiting and no updates as to when the doctor would finally show up. When I walked around to find someone, I saw that the doctor was attending patients that arrived much later, and that was it. I had to go to the front desk and let the lady know that we waited for 2 hrs and still no sign of doctor. To my surprise, the lady said that we have to wait and she cannot do anything about it being a busy Saturday. Total lack of empathy and poor customer service. I told her to cancel our appointment and walked out. I regret for not reading the reviews, which clearly indicate this is a very common complaint at this facility. I can't understand how they are in business with how they operate. Sorry, there are much better alternatives out there.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
Dental Group of Covina
valerie pineda
DO NOT got to Dr. Bishoy. He does not know how to do his job. He caused me so much pain. He doesn't know how to apply anesthesia and when I was in pain, he kept drilling. Horrible dentist. I don't know how he is still practicing.
Hi Valerie, we thank you for taking the time to share your feedback. We are so sorry to hear your experience in our office was less than exceptional. We urge you to call our customer service line at 833-451-1298 to further elaborate on your experience. We look forward to hearing from you soon.
Dental Group of Covina
Julie Garcia-Huerta
Scheduling appointments is consistently straightforward and efficient, and various payment options are available.
Thank you for your kind words, Julie! We're happy to hear that you find our appointment scheduling efficient and appreciate the variety of payment options at Dental Group of Covina.
Dental Group of Covina
adela chacon
Friendly and professional- I would have given five stars but my first visit was long - but I had a great cleaning- my teeth are shiny and new! So excellent services and a great experience!!!
Hi Adela, thank you for your feedback! We're happy to hear you had a great cleaning and enjoyed our friendly and professional service. We apologize for the longer first visit and are working to improve wait times. We hope to serve you with an even better experience in the future!
Dental Group of Covina
Chen Huang
I feel that the doctors and nurses are very nice and patient. I feel that I have received a lot of help and knowledge.
Thank you for your review! We are glad to hear that you were satisfied with the patience and helpfulness of the doctors and nurses. We look forward to welcoming you to Dental Group of Covina again!
Dental Group of Covina
Amparo Tieng
Dr.Z was professional, informative, and thorough.. She was spirited, cheerful, and easy to talk to. She made me feel very comfortable and relaxed throughout my treatment. Perla, her assistant was equally very helpful and thorough in the way she treated me. Both of them were are assets to Dental Covina office.
Hi Amparo, we thank you for your kind words! We're delighted to hear about your positive experience with our doctor, and that they made you feel comfortable and relaxed during your visit at Dental Group of Covina. We look forward to seeing you again for any dental needs!
Dental Group of Covina
Thank you for your kind words! We're delighted to hear that you love our service and appreciate the management at Dental Group of Covina.
Dental Group of Covina
Jimena Cordova
Love the office the staff is super great, speedy service and well explained treatment from the doctors
Thank you for your kind words! We're happy to hear that you love our office and received great, speedy service with well-explained treatment at Dental Group of Covina.
Dental Group of Covina
Jimmy pinon
Unbelievable experience here , made a appointment for Saturday at 11:30 receptionist said it’s slow on Saturdays so I made one for Saturday at 11:30 am , I get a phone call at 11: 20 that Saturday and ask if I could go in at 12:30 instead cuss they a little back up so I say sure I arrive at 11:25 , get checked in and comes 1 pm no call , comes 1:15 I ask why the long wait , says they have a lot of people and over booked and not to worry I’ll be next , ok I waited , they call two people in am like hey you said I was next , they say sorry if I like to reschedule, I’m like what the chile beans do mean I been here waiting for one and a half and now you ask if I want to reschedule. Sorry but I had to walk out . Not good reception work on there part .
We apologize for the inconvenience and the long wait you experienced during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
Dental Group of Covina
Thank you for your review! We're happy to hear you had a great experience at Dental Group of Covina.
Dental Group of Covina
Hello, Brad, thank you for taking the time to share your feedback with us! We hope to continue to provide only the best services for all of your future appointments with us!
Dental Group of Covina
Paul Evan Smith, III
Every person I have met there has been great. I am really happy about choosing Dental Group of Covina. I have received an absolutely superior level of care and service over the years.
The Jav
Doctor Baha was very patient, helpful, and Informative. Thank you for everything.
Thank you for your kind words! We're thrilled to hear that Dr. Baha provided you with a patient and informative experience. We look forward to seeing you again!
Dental Group of Covina
Ingrid Nicole
Just finished a visit with Dr. Z, Sarah, and Ada! Super friendly and knowledgeable staff.
Thank you for your kind words! We're delighted to hear that Dr. Z, Sarah, and Ada provided you with a friendly and knowledgeable experience. We look forward to seeing you again!
Dental Group of Covina
C Davison
I have nothing but good things about this office and Dr. Baha. The staff is really friendly and professional. I had a deep clean on my teeth today and he was very thorough made sure I was comfortable. I will definitely be coming back and highly recommend.
Thank you for your kind words! We're thrilled to hear that Dr. Baha and our friendly staff made your deep cleaning a comfortable experience. We look forward to seeing you again!
Dental Group of Covina
Karina Nunez
They have a very clean and you feel comfortable in their environment. Dolores was a great help!
Thank you for your kind words! We're delighted to hear that Dolores and our clean environment made you feel comfortable. We look forward to seeing you again!
Dental Group of Covina
kim lonero
Staff was very kind and professional. Their oral surgeon is great as well as Dr. Baha. My last appointment there I walked out in tears because I was so happy! I would recommend this place to anyone!
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Dental Group of Covina
Theresa Garcia
Great professional staffing. Dentist I had was thorough n explained what needed to be done and WHY. They did only exactly what I needed to be done. A cracked tooth extraction with a bridge. I go every 6 months except this past year due to moving etc n dreaded finding a new dentist. I'm very pleased and would highly recommend them.
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Group of Covina
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Dental Group of Covina
Josh Snyder
Do not come here if you want to be treated kind or with respect. You walk in and no one greets you, then you walk up to the counter and all the girls stop gossiping to all in unison stare at you until you say something to them, then they look confused as you're explaining the work you want or need done. They then give you an answer hastily and seemingly annoyed by you being there... ontop of it, the dentist must be a car salesman too on the weekend, because all they do is try to upsell you on braces, more surgeries, etc. They are rude, painful, and inconsiderate to people who are nervous or scared of the dentist. I would give 0 to negative stars if it was am option.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
Dental Group of Covina
Francine Escalante
Everyone in the office was awesome, from the front office to the back office. The Doctors are truly the best! I would highly recommend Dental Group of Covina. Everyone is so friendly, helpful and very professional.
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Dental Group of Covina
Hello, we are deeply sorry to hear about your negative experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Dental Group of Covina
Thank you for your kind words! We're happy to hear that you found our office comfortable and our team nice at Dental Group of Covina.
Dental Group of Covina
Manuelita Pina
Everyone here is very friendly, it's a truly comfortable place to take care of your teeth.
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Group of Covina
Jenna Barber
After 2 years of coming here I finally would like to write a review about the terrible experience I've had with this dental office. They are extremely unprofessional. Everytime I have come in it has been nothing but problem. They sent in the wrong tooth for a root canal to insurance and I didn't find out until they were about to do the work that they messed everything up and wasted my time. When I came in for teeth whitening appointment they said oh sorry we can't do it today here's a free tooth brush. Again waste of my time. My husband came in for wisdom tooth extraction and they woke him up in the middle of surgery and told him to stop crying whilst ripping his reeth out of his skull. They did not call in his medication until it was already too late and he was in excruciating pain. The last time I went in for my crown fitting the dentist scratched my veneers and now I need two replaced. I absolutely hate this office. STAY FAR AWAY.
We apologize for the distressing experiences you and your husband have had at our office. Thank you for your feedback, and we are committed to addressing these concerns to improve our patient care. Please contact our office directly so we can address your concerns and find a resolution.
Dental Group of Covina
Mr Lic
I recommended this place i recently switched here from a different clinic. And comming here has been a wonderfull experience.
Thank you for your kind words and recommendation! We're happy to hear that switching to Dental Group of Covina has been a wonderful experience for you.
Dental Group of Covina
Shannon Jeffers
My third time with issues with this place. First time my grandson had an appointment at 9am to have for ortho and regular. They took him back and at 12 pm he texted me and said that he was still waiting . I asked them what happened and they said there was an emergency that was being worked on. When I made a stink about it because people where coming and going back to back but I think they just forgot about him in the back room. Then we he came out to go back to orth they were out to lunch. An appointment that started at 9 am ended about 3pm unacceptable. Then today I took him in at 830 am his appointment wasn't until 9. Second time screwed up the appointments for ortho and general same day instead they scheduling a cleaning without having made the ortho wasted day to have to come back .then today I told the girl at the desk that I needed to pay for the extra cleaning now or afterwards because I needed to run across the street. She said I could do it afterwards. While I am shopping my grandson calls me to state they can't do the cleaning until I paid for it. I was very upset since I has asked this prior to leaving. There are some people at the front desk who don't know if they are coming or going. Extremely not happy with this dentist. I do not recommend this dentist if they don't like customer service in the front. However, the dentists are great.
We apologize for the repeated scheduling issues and miscommunication you experienced. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Dental Group of Covina
Melody Davis
If I could give this zero stars I wouldn’t recommend this dental group. They seemed to busy for the patient the dentist was fine the staff however, not so much.
Thank you for your kind words! We're happy to hear that you had a great experience at Dental Group of Covina.
Dental Group of Covina
Gnomechopskii
I’ve had other stories from this place.. but this is the straw that made me write a review. My appointment was at 10:00 AM. I arrived at exactly 10:00AM and was told to wait, I did so for over an hour. Then after I was called for X-rays I took them and was promptly told to wait AGAIN in the lobby because all the seats were taken and a room had not been prepared. I sighed, it was already 11:30 by that point. I sat back down and waited another 20 minutes to be sat in a chair to talk about my payment. After that it seemed like I was forgotten as the entire row of people in front of me being worked on had left before the doctor came to look at me… after the doctor looked at me and told me I only need a cleaning and I have no cavities I waited again for another HOUR before cleaning even began. Suffice to say the 10:00 appointment really began at 1:00 PM. I could have been simply told to wait at home or in my car and come back when the office was not as busy. Instead 4 hours of my day was wasted inside the clinic and my plans for a work call had to be cancelled. All this for a extremely simple cleaning… No respect for time management. The place is clean and procedures are done well, but someone needs to get on that schedule and be real with the clients upfront if the wait time is above an hour from their scheduled appointment.
We apologize for the long wait and scheduling issues you experienced during your appointment. Thank you for your feedback, and we are committed to improving our time management and communication with patients.
Dental Group of Covina
Alberto Solorzano-Linares
Great office, great personnel, great doctors! I had a great visit yesterday. Thank you!!
Thank you for your kind words! We're thrilled to hear about your great visit and look forward to seeing you again.
Dental Group of Covina
Mary R
Dr. Baha was very nice, kind and professional. He had a very excellent job and answered all my questions. Staff was very kind and friendly. If you want to have healthy teeth then I highly recommended that you go to this covina office.
Christian Velasquez
Service through the whole process was professional while also upholding a friendly tone. I felt as if I was truly cared for as the staff and I conversed. I also found this dental group very informative as all the questions I had in mind were answered. Great overall experience, cleaning was a breeze!
Thank you for your kind words and for noticing our efforts to provide comprehensive care in a friendly environment. We're delighted to hear your experience was positive and look forward to your next visit!
Dental Group of Covina
Vanesa Acevedo
This place just lost two patients. Your appointment time shouldn’t be longer than 30 minutes after that it’s not even consider an appointment it’s consider as a walk in. It has happened more than once. I came with my 13 yr old I could had been at work but instead I lost a day at work and didn’t even get seen by the dentist. I just left since I was very frustrated. The other appointment I had a week prior to todays appointment they canceled my appointment and told me they had many patients that I should re schedule so I wouldn’t wait more than an hour. So if you don’t mind waiting an hour even though you make appointment come here and waste your time. Plus another time I had an appointment for my wisdom teeth to get removed. Just for them to reschedule me that same day. So screw this place today was the end of it. Dental group of Covina disappointed me. And it’s literally 2 mins away from my home. Oh well I guess I’ll be driving to Pasadena to my old dentist instead
We apologize for the repeated scheduling issues and the frustration it caused you and your child. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Dental Group of Covina
Kat T
Dr Baha is an excellent provider and the staff here are all so friendly. They make you feel comfortable and are extremely welcoming. I was terrified of the dentist and this office made the process seamless. I have finally found my new dental home.
Thank you for your kind words! We're happy to hear that Dr. Baha and our friendly team made you feel comfortable and welcome at Dental Group of Covina.
Dental Group of Covina
beauty la
This is a very bad dental clinic. Once you go there, you won’t be able to go back again!
We apologize for your unpleasant experience at our clinic. Thanks for your feedback, we're committed to improving our service. Please contact our office directly so we can address your issue and find a solution.
Dental Group of Covina
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Group of Covina
Mary Rodriguez
I usually don't like to go to the dentist but from the moment that I walked in it was welcoming. The receptionist was so kind and very helpful with my insurance mixup. The radiologist was very nice and the dentist was all about patient care and not trying to make as much as he could . The care I received here not only makes me want to come back but I have already recommended this place to family and friends who live in the area. Thank you for all you done for someone who avoids dentist. I am praying on Monday that my ins gets straightened out so I can make your place my permanent dentist. Thank again
Thank you for your kind words and recommendation! We're happy to hear that our welcoming team and patient-focused care made your visit enjoyable at Dental Group of Covina. We look forward to seeing you again!
Dental Group of Covina
Our team thanks you for your kinds words. We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
Dolores Cisneros
I had my first dental visit today. Staff at front desk Really nice and fríendly. I was really scared, but after meeting Dr. Baha it was worth it. He was thorough and very informative. I will be bringing my son to this place. ? thank you
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Gladys Madrid
From my personal observation and my third experience. Covina facility is a pure environment. Definition in form of action that customers matters" From walking in the doors then walking you through the doors to meet with all the procedures staff is a very peaceful transition with little wait time. The chain of staff commutation is very professional and clear to the patient to understand what’s being said and done during their care. The work environment looks and feel organic and reflects no stress or a negative energy to the patient or within each others. Five stars to all the staff. They have a customer care priority system that speaks very loud for itself. Thank You
Thank you for your kind words about our office. Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a wonderful experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can't wait to see you again soon.
Dental Group of Covina
BK Angel
Customer service is good but you will never be seen at the time of your appointment, always waiting for at least an hour.
We are sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen, and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we are running behind schedule. If you need additional help or have any questions, please call our office, or send us an email at info@westcoastdental.com
Dental Group of Covina
Jeff Mao
The office staff was professional, from front desk to the back. Shoutout to Kathy and Dr. Baha for being an exceptional help. Coming back again soon!
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Group of Covina
J C
They take for ever. Sitting over an hour. People that arrived 30 to 45 minutes after taken before me. This is the second time.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again, we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Dental Group of Covina
Art Soriano
Incompetent staff from the top to the bottom. Doctors cancel appointments at the last minute. Reschedule on days , no ortho is not even there. Then they tell me I'm wrong no appointments for ortho and I show my message from there reminding me of appointment. .Spend a little more and go elsewhere.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com
Dental Group of Covina
Anthony Gonzalez
I took my 10 yr. old daughter for her cleaning and she ended up needing to extract a tooth as well , the staff there was really nice and caring for my daughters dentals needs. All in all my daughter left with a big smile on her face. We will be returning with the rest of the family, due to the great front office greetings , back office working together to get us out in a far timely manor, & the amazing care from the dentists
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Dental Group of Covina
Richie Rodriguez
Love how the staff was kind and helpful. And especially to the x-ray gentleman who name I think is Richie! And to Lola at the front who is hilarious!!!!!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
Jonathan Nolan
Dr. Baha was very good working on my teeth. Very quick and informative. Highly recommend him.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Group of Covina
Santiago Saldana
Great customer service and very professional I had spoke to the receptionist Samatha and Trinity and they were great help and great customer service and very friendly and would recommend this Dentist
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Dental Group of Covina
We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
Chan Zoe
They always mess up your schedule. I told them I should get a text to remind me if there is no doctor for the day. The lady got me an attitude said that it’s not her job to do it.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Dental Group of Covina
We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
Thank you for the 5-star rating! - Dental Group of Covina
Dental Group of Covina
Tony Chou
Been there twice already, dentist was ok, but billing sucks, asked pricea before started deep cleaning, staff said already paid on first visit, no more change, received bill from them, what a liat, never going back again
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you!
Dental Group of Covina
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Dental Group of Covina
Victor Lopez
I have been here twice and both experiences were great for me. The place is very clean and up to date with all their equipment. Both myself and my son went together. They take medical and PPO insurance. The staff is amazing and so nice. I was helped by Kimberly and Karina and they were amazing. The explained my whole dental process and even helped me get approved for Carecredit when I was previously denied from another company. Together they were amazing . My new dentist office. I came back again to have my deep cleaning and laser treatment on my gums and again the staff was amazing. Lola helped me on my second visit and she too was amazing. My Dr Baha was my dentist and he the greatest. Highly recommend this place
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Group of Covina
Carmen Gonzalez
This is a very friendly staff. The receptionist Dolores and the manager karina were very welcoming and I felt very comfortable being there. I recommend this office to everyone.
We are so happy to hear you had a great experience with our staff, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Group of Covina
Vortex Ajay
This was such a good place the staff here are very nice and the doctors are also very nice they are well organized and well trained i never had a problem here this is such a good place to go to if you need your teeth checked out.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Dental Group of Covina
Kukulcan Sintora
Fast and great service very friendly would recommend coming here for service
We greatly appreciate this feedback and look forward to seeing you again very soon!
Dental Group of Covina
Moe Noho
I checked the negative reviews of this clinic and still decided to go get service from them which was a bad decision I made. They messed up with scheduling and insurance authorization. I was not happy with that. I would not recommend this clinic to any of my friends or relatives.
S Collins
The worst dentist office I've ever visited. Dr. Baha is most likely not even certified. He doesn't know what he is doing and doesn't care. He drilled my healthy teeth down and left the cavities untouched and covered over the bacteria he was supposed to drill out with filling material. He literally will numb you and leave you for hours and start to shave your healthy enamel and tooth structure in dull weird shapes just so you can hear the drilling and shaving tool on and think he’s doing what he’s getting paid to be doing. Well days later I was still in pain. He charged my insurance and actually did nothing and when I went to a new dental office the X-rays revealed his fraud. All 4 of the cavities were still there and clear on the X-ray he covered them over. Office experience is horrible I waited 4 hours on one day and 3 the next as he picked and choose who to see by phi cal attractiveness and looks. He is a horrible dentist. Beware he will charge you and leave your mouth worse off than when you arrived.
We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
Clayton Davison
I'm one of those hate to go to the dentist types. I find them typically not a fun place to be, but this office may be different; I spoke with a worker named Izzy, and she was super friendly and welcoming. If all the employees here are like her, this is the place to go.
David Nord
This is a horrible dental office, they are all about the money! I went to their office to be checked out and make sure I didn’t have any infections upon request of my surgeon, due to an upcoming knee surgery. They examined me and gave me x-rays and then proceeded to have the financial coordinator tell me I could and should have all my teeth fixed for $35,000 , and made me an appointment for the next day to get started!! Seriously ridiculous!!! When I called to cancel and tell them that all I needed was a letter for my surgeon to clear me of any infections, they were rude and pushy and said I needed to have work done first. I then called my surgeons office and explained what happened, they were not impressed either. I will not be going back there EVER!
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Dental Group of Covina
Hello, we are pleased you had a positive experience at Dental Group of Covina. We appreciate you entrusting us with your dental needs, and we look forward to serving you again in the future. We wish you continued dental health!
Dental Group of Covina
elisa Reed
I got a really good doctor the second time I came here. This is my third time back to get an extraction and I we'll keep y'all posted on how it goes.
Thank you for taking time to provide feedback. We thank you for choosing Dental Group of Covina for your dental needs. We look forward to serving you again, and we wish you continued dental health!
Dental Group of Covina
Thank you Maria for taking the time to write us a review. We are glad you had a positive experience at Dental Group of Covina, and we're pleased we fulfilled your dental needs. We look forward to serving you again, and we wish you continued dental health.
Dental Group of Covina
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
Dental Group of Covina
Hey Daniel, we are pleased to hear that your visit with Dental Group of Covina was a positive experience. We look forward to serving you again. We wish you continued dental health!
Dental Group of Covina
Thank you Donna for taking the time to let us know how we did. Thank you for choosing Dental Group of Covina to fulfill your dental needs. We wish you continued dental health!
Dental Group of Covina
Claudia “Navidad” Almaraz
The best dental group. They go above and beyond to make sure I was happy and comfortable. Specially Sarah and Dr. Baha.
Candace Rodriguez
I called yesterday to make an appointment for my four year old daughter. The receptionist took her name, date of birth and insurance information. She then scheduled us for today. We waited almost an hour, and the dentist came, blew some air on her teeth and said she needs to come back and see a pediatric doctor. The receptionist should have scheduled a pediatric patient with the pediatric doctor in the first place. Instead, they wasted an hour of my time, and expect me to return. I will be taking my business elsewhere. Additionally, they see pediatric patients next to adult patients. My daughter was scared of the noises coming from the patient next to her. Not to mention the patient was complaining of pain during the procedure. First experience at the dentist was a fail!
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Dental Group of Covina
Dellashawn Haley
I travel 1 1/2 hours to get their services. No regrets. Oral Surgery went great Doctors and his Staff above and beyond
Hello, we’re glad you had a positive experience at our practice. Thank you for choosing our dental office for your oral health needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Group of Covina
Verenis Acevedo
Stay away from this dental office. This office sucks! Definitely switching dental offices, call center scheduled me and then called me the day before my actual dental appointment telling me they had to cancel my appointment due to the doctor working that day not accepting my insurance.. I ended up rescheduling my appointment, made it to my appointment on time. Waited in the room for about an hour before I decided to walk out because Dr. Shawn skipped me to see a patient that had JUST sat down. Dr. Shawn you need to do better!
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Dental Group of Covina
Terri Donoso
Would definitely recommend this dentist! Dr Baha And his assistant Anabella were very attentive and professional. Amazing customer service
Thank you Terri for taking the time to let us know how we did. Thank you for choosing Dental Group of Covina to fulfill your dental needs. We wish you continued dental health!
Dental Group of Covina
Carmen Manriquez
Must say this first. I love my Dr and nurses , they’re all very attentive and nice . Today I had a terrible experience with 1 person , her name is Bella , she’s the one that take imprints of your teeth. She was sooo rude and rough that I had to tell her to be nicer , her answer was “ well , I have to do this “ I said , but you don’t have to be so rough , she hurt me so bad that I had to take a pain pill after. Then she shouted out “ you don’t talk to me like that”! I asked to speak to whom ever was in charge. Never been through this before anywhere. But I DO highly recommend west coast dental .
Hi Maria, we’re glad you had a great experience at our practice. Thank you for choosing Dental Group of Covina for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Group of Covina
Hello Chanttelle. We’re glad you had a great experience at our practice. Thank you for choosing Dental Group of Covina as your dental provider, and we look forward to seeing you at your next appointment! We wish you continued dental health!
Dental Group of Covina
Hello, we are deeply sorry to hear about your negative experience at our dental office, and we appreciate you taking the time to share your feedback with us. We would like to further investigate this matter internally. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Dental Group of Covina
We're glad to hear you had a positive experience at Dental Group of Covina. We appreciate your feedback and wish you continued dental health!
Dental Group of Covina
Roger Gutierrez
About the service? It was horrible. I was brought into the exam room and sat there for 1 hour and a half before someone came to do my suppose deep cleaning. Person doing g my cleaning was in a rush to clean my teeth. Apparently they had other more important things to do Instead of taking their time to clean my teeth. I'm very disappointed of the service today. I hope I never have to come to your office.????
Virginia Wright
The staff is very nice and knowledgeable. Dr Baha is excellent. There establishment is very good.
Hi Virginia, we thank you for your kind words and positive feedback! We pride ourselves on having a friendly and knowledgeable staff, and we're delighted to hear that you had a great experience with our doctor. We strive to maintain a high-quality establishment for our valued patients. If you have any further comments or questions, please feel free to reach out. We look forward to serving you again in the future, and wish you continued dental health.
Dental Group of Covina
We are so happy to hear you had a great experience with our team in Covina, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Group of Covina
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the experience you've had. We take patient experience very seriously and would like to hear more about your time in our office. We urge you to email info@westcoastdental.com so that someone can reach out to you and help resolve this situation. Thank you
Dental Group of Covina
Hi Patrice, we’re glad you had a great experience at our practice. Thank you for choosing Dental Group of Covina for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Group of Covina
Hey George, we’re glad you had a great experience at our practice. Thank you for choosing Dental Group of Covina for your dental needs, and we look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Group of Covina
We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
Hello! We sincerely appreciate your kind words and comments about your experience at Dental Group of Covina. Thank you for choosing us, and we look forward to serving you again in the future. We wish you continued dental health!
Dental Group of Covina
Mary sellitto Mcguan
The girls in the office are fabulous, especially Samantha. She went above and beyond to help me. Dr. Baha is amazing best service I ever had.
Thank you Mary for taking the time to let us know how we did. Thank you for choosing Dental Group of Covina to fulfill your dental needs. We hope you have a great day!
Dental Group of Covina
shaun cerecedes
From the workers at the front desk, to the dentist and his assistants I love this location and the staff. Great work and the friendliest and helpful people I've ever encountered at a dentist. Thank you for giving me confidence again with a better smile.
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Dental Group of Covina. Our team takes great pride in providing friendly and helpful service, and it's wonderful to know that we were able to give you the confidence to smile again. We truly appreciate your kind words and look forward to continuing to serve you with the highest level of care. Wishing you continued dental health & happiness
Dental Group of Covina
Hello, we’re glad you had a great experience at our practice. Thank you for choosing Dental Group of Covina as your dental provider, and we look forward to seeing you at your next appointment!
Dental Group of Covina
Thank you for sharing your review, Jasmin!
Dental Group of Covina
Damien B
Sara is really patient with her procedure and caring when taking dental impressions from me.
We appreciate your kind words and are thrilled to hear that you had a great experience with one of our staff members at Dental Group of Covina. Thank you for choosing us your dental provider, and we look forward to seeing you again!
Dental Group of Covina
Thank you Jesse for taking the time to let us know how we did. Thank you for choosing Dental Group of Covina to fulfill your dental needs. We hope you have a great day!
Dental Group of Covina
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments.
Dental Group of Covina
Kelly Lopez
Crystal, Patricia, and sam are the best receptionist! Great back staff as well. Would recommend my family here!
Thank you for your kind words about our staff. We are pleased to hear that you enjoyed your appointment, and we look forward to seeing you again in our office soon!
Dental Group of Covina
Blaire Ricker
They were supposed to put me out when they pulled my teeth and decided not to and gave me 30 shots instead of putting me out like they should have this was the dentist decision I don't think that was fair and it hurt like heck
Thank you for taking the time to let us know how we did. Thank you for choosing Dental Group of Covina to fulfill your dental needs. We hope you have a great day!
Dental Group of Covina
We greatly appreciate this and look forward to seeing you again very soon, Laura!
Dental Group of Covina
Licha Mary Ojeda
I just want to let everyone know that Anthony was great and very polite, did what ever it took to comfort me. Oh yeah let's not for get the lady in the front desk also. Thank you guys
We are so happy to hear this was your experience in our Covina office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Angela Brown
I was about to give up on this place….until today 5/5/23 I had a tooth extraction with Dr Bahar and Dental assistant I think his name was Andrew… Dr Bahar not sure am spelling it correctly is absolutely the best!!! He did an excellent job… Andrew was awesome kept me calm all along….because of them I changed my mind and will keep coming to this dental practice…
We are so happy to hear you gave us one more chance! Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again soon!
Dental Group of Covina
We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
Virginia Sandoval
I had a 1 o’clock appointment only to find out the doctors were out to lunch and I wasn’t seen until 2:05 pm. That’s was a whole hour later. That was completely unacceptable and I let everyone know from the assistant to the dentist to the ladies in the front office. So no! I will not be recommending anyone to your office anytime soon.
We are so sorry to hear this was your experience with our office. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We are prioritizing improving patient experience by smoothening out communications and we try our best to ensure that these types of occurrences do not happen regularly but if you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com.
Dental Group of Covina
Ashley Mckee
I enjoyed going to this dentist they're really good with my children and very patient sometimes they take a while to call you for your appointment but other than that they're really good dental group
Hi Ashley! Thank you so much for leaving a review and for choosing Dental Group of Covina for your children's dental needs. We are thrilled to hear that you had a positive experience at our office. We take great pride in providing excellent care and ensuring that our patients feel comfortable during their appointments. We are delighted to hear that our team was able to provide the level of care that you and your family deserve. We also appreciate your feedback about the wait time during appointments. We understand that time is valuable, and we will continue to strive to minimize wait times while still providing thorough and personalized care to all of our patients. Thank you again for sharing your positive experience with others. We look forward to seeing you and your family at our office in the future.
Dental Group of Covina
Elizabeth Dorado
Doctor Baha is amazing he is very gentle. I never feel a thing when he does my cleaning.
Thank you Elizabeth so much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our doctor during your visit with us at Dental Group of Covina. We strive to create a welcoming and relaxing environment for our patients, and we're glad to hear that our efforts are paying off. Thank you again for your kind words and for choosing us as your dental provider. We look forward to seeing you at your next appointment. Have a great day!
Dental Group of Covina
Danielle Davis-Soto
Dr Baja and JB Jamie we're absolutely amazing. I have never experienced a pleasant cleaning in all of my life. Thank you
Thank you Danielle so much for taking the time to leave a review! We are thrilled to hear that you had a positive experience during your recent visit to our office. We take pride in providing exceptional care to all our patients and we are delighted to hear our staff was able to take care of your dental needs. Thank you again for choosing Dental Group of Covina as your dental provider and for sharing your positive experience with others. We look forward to seeing you at your next appointment!
Dental Group of Covina
Maria Jacobo
Strongly recommend coming here! The dentists do amazing work and the staff is so welcoming and professional.
Thank you for taking the time to share your feedback with us! We are so glad to hear you've had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can't wait to see you again soon, Maria!
Dental Group of Covina
We are very happy that you enjoyed your experience at our office. We look forward to continuing to provide exceptional services for all of your future appointments with us.
Dental Group of Covina
Marlena Manqueros
Find a different dentist. I would not recommend this place to anyone. The receptionist talk bad about the patients. If you have an appointment they will not see till 25-45 mins after appointment.
Thank you Marlena for taking the time to leave a review. We're sorry to hear that you had a negative experience at our office. We apologize for the unprofessional behavior of our receptionist. It is our policy to treat all patients with respect and kindness, and we are disappointed to hear that we failed to meet this standard during your visit. We will investigate this matter internally. We also apologize for the longer-than-usual wait time. We understand how frustrating it can be to have to wait for your appointment, and we take responsibility for any inconvenience caused. We always strive to see our patients as close to their appointment time as possible, but sometimes unexpected circumstances can lead to delays. We will make sure to work towards improving our scheduling processes to minimize wait times. Again, we're sorry to hear that you had a negative experience at our office. We hope that you will give us another chance to make things right. If you have any further feedback or concerns, please don't hesitate to reach out to us directly at info@westcoastdental.com
Dental Group of Covina
Marianna Aparician
This afternoon I came to this office apparently they do everything at this office , molders, root canels , braces you named it I need to get a ex ray for a tooth canal it’s they say they don’t do that at this office it’s my first time here and my last I come very far in distance from Pasadena and I get denied service I’m in severe pain now I’m goin to find another dentist that won’t denied service-claim they do dentistry and orthodontist office I will let family and friends know this place worries about their lunch time coming up then the customer should be prioritize first
Hi, Maria, we are sorry to hear this was your experience in our office. We take all patient feedback seriously and would value the opportunity to speak with you on this matter. We urge you to email us at info@westcoastdental.com so that we can discuss your concerns.
Dental Group of Covina
Hi Kimberly! We appreciate you taking the time to let us know how we did. Thank you for choosing Dental Group of Covina to fulfill your dental needs. We hope you have a great day!
Dental Group of Covina
Hello Irvy! Thank you for taking your time to leave a review! We are thrilled to hear that you had a positive experience at our dental office, and we’re glad you found our staff to be friendly. We are committed to providing excellent customer service and a welcoming experience for all our patients. We appreciate your feedback and we'd like to thank you for choosing Dental Group of Covina to fulfill your dental needs. We look forward to continuing to provide you with friendly and quality care in the future.
Dental Group of Covina
Thank you Cynthia. We strive to make our patients' visits to our office as comfortable as possible. We are extremely happy your experience was smooth with our caring and attentive staff. Thank you again and see you soon.
Dental Group of Covina
Tony H
Samantha and Ariana and Anabela are amazing employees. I recommend coming to thisnoffice!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
Stanley Alvarez
Going to the dentist is never a pleasurable experience but if you must go, I recommend this place. I had the good fortune of being seen by Dr. Haffar. The young man is a total gentleman, professional, ethical and friendly. I saw him treat his staff well which says a lot about someone and they all seem to enjoy working there. He did not try to oversell me on dental work either - which happens a lot at other places. The wait was a little long but thats typical of dentist offices. Nothing that would detract me from visiting.
Thank you so much for sharing your positive feedback with us, Stanley! We are so glad you had an exceptional experience in our office and with our staff. We hope we can continue to provide exceptional service for all of our future appointments. We look forward to seeing you again soon!
Dental Group of Covina
George Espinoza
I thought the doctor was very professional and the nurses were very good I really like this place it’s hard to find a place that you like that you’re comfortable they treat you with respect thank you George Espinoza
Hello George! Thank you for taking the time to leave a five-star review! We are thrilled to hear that you had a positive experience at Dental Group of Covina. Our team takes great pride in providing a professional and respectful environment for our patients, so we are glad to hear that we were able to make you feel comfortable and at ease. We appreciate your kind words and your trust in us. We look forward to seeing you at your next visit. Thank you again for choosing us as your healthcare provider and for sharing your positive experience with others.
Dental Group of Covina
Hi Betty! We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Thank you for choosing Dental Group of Covina as your dental provider, and we look forward to seeing you soon!
Dental Group of Covina
Janet Garcia
Same day i called with bad Tooth pain...they were able to get me in. I was inneed of root canal, and need more work. The team was professional and courteous Dr Baha was very king , explained Every procedure as he began. His dental assistant Sarah also very kind as I was cold and there brought me a blanket to warm me. I recommend Dental group of Covina. The facility is very clean the chairs are clean they sanitize everything.
Hello Janet! Thank you so much for taking the time to leave a positive review! We are thrilled to hear that we were able to accommodate you on the same day and that our team was able to provide you with exceptional care. We understand how important it is to be seen promptly when dealing with dental pain, and we're glad we were able to help you. We're happy to hear that the staff was able to make you feel comfortable and at ease during your visit. We appreciate you acknowledging their efforts in providing you with a positive experience. We take pride in maintaining a clean and sanitized environment to ensure the safety of our patients and staff. We are glad you noticed and appreciate your kind words. Thank you again for choosing Dental Group of Covina as your dental provider and for recommending us to others. We look forward to seeing you at your next visit.
Dental Group of Covina
Andrew Osorio
Dr. Baha , Cher, Sara, and the Front Desk Team were legit. I do recommend booking AM appointments. Do your hw peeps and assign them as your office before hand. You will be taken care off. 10/10 will definitely be back for my 6month check up. Stoked about finding a legit office in the 626. Full disclosure my first encounter was awkward and that staff member ended up leaving the office. The team did everything possible to make things right and Keep me as a client. The next series of visits after that staff member left were night v. Day. Don’t let one negative experience or comment sway you from giving this office a visit. Take care of your teeth y’all ?.
Hello Andrew! Thank you so much for taking the time to share your positive experience at Dental Group of Covina! We are thrilled to hear that our team provided you with exceptional care and service. We appreciate your recommendation and are happy to hear that you will be returning for your 6-month checkup. We are committed to providing our patients with the best possible dental care, and we take great pride in our team's ability to create a positive experience for our patients. We strive to provide a comfortable and welcoming environment for all of our patients. We are glad to hear that our team was able to make things right and ensure that you are satisfied with our services. Thank you for choosing Dental Group of Covina for your dental needs. We look forward to continuing to provide you with exceptional care and service in the future.
Dental Group of Covina
Luisa Leal
I was scheduled to get my wisdom teeth removed today earlier. They took my x-rays and I was examined by a Doctor who said I needed all four removed. Unfortunately I went in this morning and had another doctor tell me that they could not perform the surgery on me as my wisdom teeth are all way too close to the nerve and my top two wisdom teeth are way too high up. So I anticipated a whole month, spent hundreds of dollars on groceries and supplies preparing for today, only for the dentist, who has had my x ray for the last few months, refer me to two other surgeons (which by the way I have to wait another six weeks for a surgery I need) and for her to tell me I should’ve done it when I was 16. I don’t need a dental surgeon to blame me for this, when I haven’t had the means. I understand that they can’t possibly know my circumstances but it was incredibly unprofessional, infuriating, and I’ve wasted my time. I will hopefully be switching dental groups soon, because I’ve never been more upset.
Hello Luisa. We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. We are deeply sorry for any inconvenience. We understand that this was frustrating for you, and we apologize for any miscommunication or confusion that may have occurred. Unfortunately, in some cases, the position and proximity of wisdom teeth to important nerves can make it unsafe to perform the procedure in our office, and we take this matter very seriously. We want to assure you that our team always has your best interests at heart, and we never want to put you at risk. We also understand that you have been waiting for this procedure for some time, and we apologize for any inconvenience or frustration this may have caused. We value your trust in our practice and would like to make things right. If you would like to discuss your experience further, please do not hesitate to contact us.
Dental Group of Covina
Hello Nash. Thank you for taking the time to let us know how we did. Thank you for choosing Dental Group of Covina. We hope you have a great day and we look forward to seeing you again to help you with your dental needs.
Dental Group of Covina
Evelyn zhang
Every time I have to wait for more than an hour , this time they put my child alone in the room for 45 minutes waiting dentist, but no one told me . I still waited outside
Delisa Brown
The staff is very friendly and make you feel welcome as soon as you come in.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Lisa!
Dental Group of Covina
Joshua Higgins
This place was good all the weird reviews are not what I experienced here. I been here 3 times for a cleaning and secondly to see doc for my wisdom teeth and then the actual procedure. It all went well I’m recovering well waiting for my mouth to clot up so I can eat some ice cream but people are nice doctor is skilled and the anesthesia and going under a good experience wanna do it again. Haha
Jan Gonzales
When I went here back in 2022, I had such a bad experience but I finally decided to come back this year because I said why not give it another shot. And guess what, I had a really great experience. Thanks to Cher!!! I had the best cleaning ever !!! And she was just so helpful !
Sal Aschrafnia
Dr. Baha is an excellent dentist. He is very honest and nice doctor. I recommend him without hesitation. Very professional , nice and helpful office staff too.
We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Group of Covina
Armando Jimenez
Am very disappointing for all the service First.. Waiting for too long 2nd...they want me to pay 3700dls for all treatment that I need...later on I call my insurance & they explain that everything was cover by dentist insurance... 3rd.. I do not recommend this place...
Angel Sanchez
First off, I’m not a big fan of dental work. Dr Baha is definitely super chill. He made me feel very comfortable , always explained to me what was going to be done. Always kept comforting me throughout the procedures. I’ve been a barber for almost 5 years. To me customer service is key. And this place has it !! Thank you guys for taking care of me???? Highly recommend dental group of Covina See y’all soon ?
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Group of Covina
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Group of Covina
GXT_BXDIED
Easy to make an appointment. Today's visit was easy, dentist was kind enough to acknowledge that I have virtigo symptoms so he made my visit easy and comfortable
Homaira Ashrafnia
I definitely recommend this dental clinic to everyone, I had a great experience with them during my recent visits especially with Dr Jo Baha and his staff. Thank you ?
Moises Gonzalez
Scared of the dentist? Dont be! This location's service was great! Front staff was nice. The doctor that extracted my wisdom tooth was professional and skilled. Dental assistants were very nice and kept a relaxed environment. Will recommend to all my friends!
Jose Rojas
Improve the time x schedule appointment . My appointment is 2pm, I waiting 1 hour in waiting office, 1 hour in the waiting room dentist and 1 for see doctor I leave for the office 5pm?
Danny Thurman
You can't you decided to pass the buck to someone else while I sit at home in pain my insurance approved the extraction, but wanted to still bill my parents $900.00 extra. In order to do the extraction. No one should ever go there, and you should never be recommended out to anyone.
Amanda Chang
Even though we had a referral for the pediatric dentist, they still hadn't told our insurance that anything would need to be done (though he had clear cavities at the first appointment), so we have to return for yet another appointment. This makes no sense. Also, my son went back for x-rays, and then a tech told me what was wrong. The dentist never spoke with me....like, what? They encouraged me to lie to my son about future procedures and say he just needed a cleaning, and when I said I thought that was going to make him fear the dentist, they hand wrote a note about my refusal to lie at their request and had me.sign it...ok. Then I was told that it is company policy for them to work.on my 5 year old without my presence...like, they want to use laughing gas and a weighted blanket type restraint, but I'm not allowed to be in the room. This is ridiculous. Not sure our insurance will give us another option...I'm not sure what to do.
Jose Robles
I made a same day appointment for a painful toothache. My wait to get started was the shortest I can recall ever in a dentist or doctors office. I had a tooth extraction that was not even painful , the Dr and his aide were very professional , knew what they were doing with not much discomfort to my person. And the front office were very professional , no one in the dentist office tried to pressure me into getting other work done besides what I went in for. All my other dental visits in the past have had that. My being pressured into getting other expensive work done whether it is really needed or not. I strongly recommend this dental office and doctor.
Debra White
I can't hear office over 3 times got my cat replaced got a permanent cap and it came off in 2 days I live very far I was told that you guys were a good dentistry office not sure now
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Group of Covina
Ronald Lawrence
I have had a great experience. All the staff, front office, dental assistants, and Dr.Talwar were excellent. Professional, warm, friendly. I actually enjoyed going to the dentist ?
maurice sartuche
Everyone very professional and knowledgeable about their work. Couldn’t be happier.
ronny brock
The customer service is so good ! Anabela is so nice and outgoing . & Dr Baha was so patient and nice. Def will be coming back ! Thanks guys !
Vincent Owen
Everybody were really professional an very positive toward Thier work i really liked being Thier an they help me to finance in a real friendly matter thank you guys for everything you did for me god bless
Steve Kim
I never want to go this dental office next time. I went for cleaning. They took so many X-rays. I never had that many X-rays at dental office. Cleaning was finished in less than 5 minutes!
Harry & Heysell
Very unhappy with this place. Never got my daughter’s bridge to fit. They tried re adjusting it but never got it to fit in. Paid over $1000 for something she never got use Also with my son’ s braces, after two year of treatment contract they said he needed additional treatment to get his teeth straightened. After 6 months of paying extra treatment with no results they are saying now he needs jaw surgery. They want me to sign off on braces removal with unsatisfactory results. There are much better dental offices out there,
Andrea Lopez
Ariana was great! She is an asset to the company. She made the visit a great experience.
Oscar Perez
Don’t make me wait just so you can tell me that you’re overbooked and to come back another day!
Gala Maciel
It took 40 minutes longer than expected, when I went in with the dentist he left me talking to myself and he started talking to another dentist, I left and he didn't even notice.
Alisa Brooks
Went on a Saturday, Anabela and Dr Baha were the greatest help, I really appreciate their time and patience with me
Kimberly Chavez
I hate the dentist so bad but thanks to Dr Baha & Arianna for making me feel safe & comfortable. They are so professional, clean and fast .
Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Group of Covina
Raquel Rojo
A very unacceptable experience. I received a phone call to come in for my 6 month check-up. I was very specific that I want a cleaning performed and to confirm with my insurance. After coming in, having x-rays, taking time off from work U was told my insurance cover cleanings once per year. A total waste of time and the dentist that saw me today was very impersonal, Not friendly, arrogant. I have been a patient for many years. My daughter is a patient, she received her orthodontic treatment in this office. I expect better service. Very dissatisfied.
JOHANY M
I Highly Recommend this place they are very professional and helpful and understanding. they make you feel so comfortable Dr.Baha and Sarah and the rest of the staff are awesome. Thank you for helping me
Erin Martinez
I came for a general check up and cleaning; made an appointment prior and all was set so I thought. Upon arrival at 10 am we were checked in and sat for almost 1 hr until getting seen. Once the X-rays were taken I was sent back and had to wait for 2 more hours with the waiting room not even fully occupied just to end up having to reschedule my cleaning for another day. The receptionist then proceeded to ask “Are you sure it’s only gonna take 10 minutes.” if it was only gonna take 10 minutes why were the orthodontists seeing patients who’s appointments were after mine and I had to sit for 3 hours. Do not I repeat do not visit this office if you have Medi Cal because they will not prioritize you at all. If I could give them -5 stars I would !
theresa tringali
The staff was amazing, esp the gals that took my X-rays and explained what the dentist didn’t ! The dentist read my X-rays, tap my teeth, land left! The girl gave me the details, dentist was so robotic, like I was just a number! Going back k Friday to see another dentist and get 2nd opinion! Again, the nurses/hygienist were awesome!
Marcella Diaz
My 5 year old son came to the dentist for the first time and need work to be done. I wasn’t allowed to go in the room with my son bra staff didn’t allow me too. I didn’t want to traumatize my son from going to the dentist the first time so I am switching his dentist to another dentist that will allow me to go with my son in the same room
Arturo Lopez
If you have an appointment at 11 your time waiting will be 3 hrs. Today I took my daughter T 11 and we got out at 3pm. Thanks to the front lady at front desk who did help!
Michael Artechi
To say I had a toothache is an understatement. My face was swollen and I was in pain for 3 days. Dental Group of Covina saw me immediately and made the worst pain of my life go away. Thank you to all the staff and doctors. Doughnuts on me.
Jackee Van Akin
Everyone is pretty nice but the wait time is ridiculous we wait over an hour for an appointment and I brought my 3 year old once won’t do it again we waited almost 3 hours to be seen for an appointment! No toys or kids corner for kids to play while waiting.
Ray Barsamian
Great experience and place to come to for my dental work. Friendly staff and atmosphere. One of the few places that sees patients on weekends which is really cool. I would recommend this Dental to anyone. I give them a 10 out 10.
Carlos Galvan
I never write reviews for anything but I felt the need to do so about my experience with this dental office. I was very impressed, starting with Samantha at the front desk who made sure I was taken care of and was very kind. Dr. Bahas was exceptional. He was very friendly, professional, and patient with me since I was very nervous. He explained everything very thoroughly, and made me feel at ease during my visits. ( I had multiple procedures done) Sara, Anabela, and the other girls ( I didn't get their names) were also fantastic. I highly recommend this office for anyone needing dental work done. Great job!
Graciela Padilla
(I wish I could give 0 stars) My son went to get his moldings for braces on July 18th. They told me that it took approx. 8 weeks (approx. 9/8) to get back an approval/denial from medical. I waited until August 26 to call and see if they had an update and was told that they couldn't give me updates to call medical dental. I called medical dental right after and was told that as of 8/26 they had not received ANY paperwork or moldings on file. I told them that it should have been sent around 7/18 if they thought maybe it was to early to see. The lady told me no, that since so many weeks had already passed that they should already see it because ten days after moldings are sent the paperwork is sent to them by the dental office. After I hung up with them I called the dental office and told them exactly what was said to me and they said that the braces dept. was no in that day & i needed to call back on Monday. Which was annoying because they should have the same system and be able to see what was going on. She transferred me to the billing dept to leave a voicemail. I called back Monday 8/29 and spoke to "Cassandra" and told her everything I had found out and she said that she was going to check the ortho request and to call her back in 2 days. I called back today 9/1 and was told there was no Cassandra in the office, but that she saw a note in my sons file and that "per Medical" they needed new moldings that supposably Medical dental had gotten back to them 8/30 with that notice. I asked her when the request for braces was sent and she told me that on 7/18. I made a new apt for his molding to be taken and hung up. I called medical dental right after and they told me that was a lie. They still had NOT RECEIVED ANYTHING AT ALL! She told me that she recommended a new office or after his new moldings were done to call back 10 business days later to make sure they had received them. I called back the dental office 9/1 and spoke to Carina (the manager) and she apologized and said that they had a new way of things and everything was sent to a remote ortho billing and unfortunately the moldings were lost in the process. So in fact nothing was ever sent to medical. They made me waste 6 weeks waiting for nothing. How frustrating to be back and forth being lied to for a whole week. So many weeks had passed by and if I didn't call no one would have noticed. I suggest for any new patients looking to go to DENTAL GROUP OF COVINA to think twice about it. Look for a place that is truthful and cares about the patients and follows up with the procedures/paperwork needed. No need to blame a "new system in place". Take accountability for your actions and hopefully, people know that the office staff is careless/irresponsible.
Anabela Marques
The staff is so welcoming! Both Doctors (Dr. Baha & Dr. Amir) are attentive, thorough, and have a pleasant demeanor. 5 stars well deserved!
Alfred Orosco
Receptionist techs and doctor were all excellent, I highly recommend to any one seeking a better smile ?
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Vanessa Flores
I really liked this dental office. I went in and I met with really nice staff that explained my treatment. I want to really thank Samantha for helping me schedule appointments around my work schedule. Thanks!!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Yesenia Heredia
I was very upset they didnt explain well the procedure.They were going to do on me so they sat me down. Told me that I was going to get work done long story short they left me thier for a while. Came and put some type of product on my teeth and when she was done she walk away. I was their waiting to see if I was done or if they were going to to anything else I got tiered of waiting so I got up and ask someone to help me. I didn't know what was going on I felt ignored and un appreciated will be changing dentist.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
brandi trejo
Very friendly office staff, especially the receptionist Samantha. She was super sweet with answering all the questions I had! Great customer service!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Herminia Osorio
Samantha and Patricia were very helpful when I visited the office. Thank you.
We're glad to hear this was your experience at our office. Our team appreciates your kind words! We pride ourselves on our exceptional customer service skills, and we're so happy to know we were able to accomplish that for you. We hope to see you again soon! :)
Dental Group of Covina
Juan Davila
This dental office is very clean. The services aren't very fast, but the doctor's friendliness and expertise are worth it. Miss Samantha was very kind in helping me with the forms.
Thank you for trusting our practice. We look forward to continuing to provide you with only the best dental services for all your future appointments, and we hope to see you again soon. :)
Dental Group of Covina
Liz Rangel
This Dental Office deserves five stars. From the first time I step a foot inside to ask a question I was greeted kindly and all questions were answered. I know being a receptionist is difficult sometimes but Samantha at the front has definitely made it look so easy just with a smiling face and cheerful attitude. She was the only person that asked me all day how I was doing . I am glad I chose this location. Definitely recommend this Dental Office.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Lizbeth Luevano
Great experience, excellent customer service, special Thanks to Samantha she was super helpful!! Thank you!!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
conrad trejo
Wonderful customer service from Samantha! Thank you for all of your attention today! Totally recommend this place!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Laura Fierro
Sam was awesome she helped me so much! Helped pick a new location to what works best for me! Great staff! Thanks Sam
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Ana Sandoval
I was there over 3 hours and all I had done was x rays a a quick check up. I understand one dentist called off but this was beyond ridiculous. I wouldn’t recommend this place to anyone and will surely be calling my insurance to notify them about this
Reyna Fajardo
I had an appointment here for the first time and the whole appointment went really smooth. Starting from the front staff, specifically Samantha that helped me find out what insurance I have to Dr. Baja, who had so much patience when answering my questions. Overall, I recommend this office. It’s a keeper.
We are so honored that you have joined our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Group of Covina
Maria Aguayo
Annabella is so nice and everyone took their time during my appointment to explain everything I need. I recommend this dentist. Thank you so much!
Payton Padilla
Had some questions about an appointment. Samantha at the front desk was extremely helpful. She even translated to Spanish. Definitely one of the best customer service experiences I have had.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Oscar Flores
I just moved to the area a few months ago. I’ve been looking for a family dental office. I came across Dental group of Covina. I went in to inquire, and had the pleasure to meet Samantha. She was so helpful and patient with me. Couldn’t ask for better customer service. I can’t wait to go back and start my treatment. Thank you Samantha.
Cathy Trejo
The receptionist Samantha was so helpful and patient with me. I’m trying to find a new dentist office and I was very unsure if I should go here but thanks to her I decided to visit the office. Everyone is very friendly
Viviana Morales
Dolores the assistant was very helpful with all my questions and concerns. Thank You ?
Gladys Munoz
Just had a dental visit today my receptionist samantha was very nice and helpful. My x ray tech ariana was very gentle. Dr baha was very good in explaning what i needed done. I will be bringing my family to this office.
Janette Soto
Hello, good afternoon. I am fascinated by the way you serve us, especially Dolores Cisneros.
Valerie Noeggerath
I came here a couple of weeks ago, and it was a great experience. Dolores, was very nice and helpful. I would definitely come here again!!
Valerie Arreola
They have a new manager and I think it shows. I was so close to leaving this office but it has been very pleasant to be back since the new manager. Dr. Baja is my favorite, I hope he stays!!!! My favorite assistant is Anabela, very helpful and funny!!
Ariana Medina
Sara and Dr baha made me feel very comfortable during my fillings . As a little kid I always had bad experience and was nervous to come in but this office has totally changed my view on dentist. The girls up front Crystal, Karina, and Gladys were very helpful .
Hanna Hernández
Dr. Baha and the assistants were very helpful and made my experience amazing.
Danna HR
The doctors and assistants really nice and made me feel welcome. They even gave me a free toothbrush :D
Heyy Zoos
Once I walked in , the girls in the Front desk greeted me right away , a young lady name Patricia helped me with my paper work , such a good service from her and some other young lady name Crystal was able to give me my next appointment right away and worked with my shecdule with no problem .
Carmen Medina
The appointment it's # 11:am and we have to in at 12 it's not like poor service.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Group of Covina
Krista Bodily
Do not go here!!! My 86 yr old mom went in. Her cap had fallen off an old root canal she showed the dentist after the exam and he said I can fix that for you. He took 10 minutes popped it and was done. As my mom left they told her she owed $110 that she had not authorized. She used her credit card thinking she had no choice and was just confused and in shock. They never told her there was a charge to put the cap back in or got her authorization for this. She went back complained to the dentist he assured her that they’d void the charges. Nope just more putting her off and complete unprofessional rudeness. Really it took the dentist no supplies and 10 minutes of his time and you’re telling me there was nothing they could do to void that charge. My mom is on Medicare and social security so she doesn’t have the money to just pay something that wasn’t planned. These people will trick you and lie to you avoid them at all cost!!
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
Dental Group of Covina
Michaela Martin
Needs to be better managed. Does not have proper working supplies. It needs CLEANED.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Jacqueline Hale
My gf goes here for her dental work and most every appointment she's booked has had to wait hours just to get called in. She's waited hours I the chair bc the dentist split their time between her and other clients. Appointments get rescheduled on short notice multiple times for almost every appointment she's has as well. The staff is mediocre at best, negligent and rude at worst. 10/10 do NOT recommend.
Ana Rodriguez
When I entered they welcomed me ?. Thank you, they asked me if I had an appointment and I answered yes, then they gave me my papers to fill out. It's my first time going to this place. Of course recommended. I loved the treatment and the help that the Doc also gave me. He has Angel's hands, I didn't feel any pressure. Thank you for your treatment and work.
Thank you for trusting our practice. We look forward to continuing to provide you with only the best dental services for all your future appointments, and we hope to see you again soon. :)
Dental Group of Covina
Tarsha Bunch
I am terrified of the dentist! The staff was very welcoming and quickly made me very comfortable.
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Dental Group of Covina
Daniela Altuve
The waiting time is absolutely absurd! About 7 people have appointment at the same time and they have just one doctor. That’s doesn’t make any sense!
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Group of Covina
Alejandro Mayorca
I give this guys a second chance and they give me an appointment for 10am. It’s almost 12 and they haven’t even call my name. I rather walk out of this place and never come pack. I don’t understand what is the point of have an appointment if any way they put us in waiting for TWO HOURS!! This is my previous review: 4 and a half hours for a first appointment and a cleaning it’s too much. Hopefully the doctors has amazing and it wasn’t his fault
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Group of Covina
Emily Maglothin
My appointment was at 10 am, wasn’t seen till 11 & X-ray tech took 25 Min just to do an X-ray of all my teeth. I do not recommend this place to anyone. VERY SLOW SERVICE
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
themilky
I was scheduled for the wrong appointment when I went to the office the lady pushed for a further date than when had available.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Izzy B
Dr. Berger and his assistants are amazing. Today was my last day with braces. When they brought out the retainers I noticed they were Hawley, which I thought, from the beginning of my treatment, that they were going to be clear retainers. Dr. Berger told me that I could wear the Hawleys in the meantime while the clear ones were sent to be made. The manager Amanda came and took the Hawleys and had an assistant make some clear ones really fast in the office. Which I didn’t mind I just wanted to get out of the office. My thing is that they were made extremely fast and there’s a lot of the plastic covering my gums. Why couldn’t she just do what the doctor said at first? Even the assistant doing them asked me why I wasn’t going to send them to get made. Like the doctor said. It’s not my first encounter with managers doing this. They always go against what the doctors say just to make a quick buck.
Dalia Puente
Amanda was so helpful during my visit. She made sure all my questions and concerns were taken care of before I left the office.
Dawn Wang
Don’t ever give them your phone number! They will call to harass you for an appointment even if you politely ask them to stop multiple times. Plus WAY overpriced. Told both me and my fiancé we need to spend 6k and need root canal, went to a different dentist turns out it’s just a few cavities. SCAM! Avoid at all costs. They’re still calling and texting me every month to this day. Please leave me alone already.
Elka Ventura Escobar
Love Dr. Victor Esmeraldo, he treated my mother so gently as if she were his family; and so professional!! thanks to the staff, very kind too; we come super well attended!! We're back today 04/26/2022, for a checkup on my mom and as always super special super professionals keep it up ♥️
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Rita Valenzuela
From the moment I walked I was greeted with kindness, the front desk was welcoming and attentive. Dr Habibi was so nice and took the time too explain everything I was going to need. It’s been years since I’ve been at a dentist so I was a bit hesitant going in especially because I don’t have insurance but karina was able to offer me a payment plan that won’t hurt my pockets. Overall, I had a really good experience with this dentist!
I random videos
wait over an hour after your appointment time staff is very very rude to everyone
Maria Vazquez
I had to wait for three hours, and the only thing they do to me was X-rays. The dentist didn’t want to do the cleaning because he said I have to pay for irrigation treatment first.
Denise Garcia
Great staff. Always welcoming and always glad to see us. Sara got my son in took his x-rays and did his cleaning. The Dentist was super nice and gentle.. Thank you all for your hard work.
April Mccafferty
It’s completely unfair. You guys overbook. We always have to wait forever. And when we try to get another appointment they’re 2 months out. I pay for 3 sets of braces a month and I wish I went else where. My other children will not be getting there’s done here.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Group of Covina
Tina Curl
I have been to this Office three times and I must say the young lady that provided my ex rays has always been respectful and treated me like a person as well the Dr.. Hensel Montilla.Both are excellent with their Compassion, Professionalism and respect for there patients.Dr.Montilla explains everything through he gives you alternative options and what I love the most is that he doesn't perform any procedures unless you really truly need them and he doesn't come off as a money grabber he has compassion for all patients that comes through his office and his ability to provide painless service is incredible to the Soul.I was bothered by how the service was provided to me by the office manager to pay for my Dental work.I wasn't given any detail explanation on how much things would cost or what my insurance covered I was told it would be about 1200 in total I then ask that's my insurance pay for some of it and she stated yes it would have been 2000 and something dollars if they hadn't. There was no compassion and no respect I just felt like I was treated like a poverty stricken person only because I have medical and my ethnicity is of colored. after reading some comments I see she's able to provide professionalism to others. I really don't blame her as a person totally I blame the city for tolerating this type of discrimination and behavior.
Summer Catillaz
You tried to charge my daughter after her contract was already paid off and then said she gave you permission to extend it when she didn’t. I was extremely unhappy with my experience. My kids have had their braces on for four years and they are being told they should have them on longer? I feel as if your office was trying to scam us into paying more money. And made daughter feel very uncomfortable telling her she owed you $220 after everything was already paid off.
Al kay
I was assigned to Dental Group Of Covina a branch of West Coast Dental Group the very first time. So I went to my very first appointment to learn about the place and the dentist and to have them take xrays of the mouth since I was not in pain and I only needed teeth cleaning which was due in April. In short a dentist there gave me infection, injured right side of the mouth with immense squirming pains, but he did not stop and kept injecting Lidocaine 8 times with big needle. It caused swollen gum on two molars, bottom lip on right side, throat pain ear pain -- all on the right side. I was on liquid food. Alas, there were no instruction or medicine for the infection or pain till I demanded for some prescription. At the end of 6th day after the dental work, and upon my insisted request I was prescribed anti biotic, but no other instructions to ease pain or swelling. On this 6th day I was attended by another senior dentist who touched the infected gum without looking and I screamed in pain in front of the manager there. He seemed upset and said I can not do rootl canal, he must see a specialist since he needed a root canal. This dentist also had seen me the second day of dental work and said, by examining the X-ray, that I needed root canal first. This meant to me that sever error was made by the first dentist who was there for 3 months, who bypassed the root canal to start drilling the two molars.
Durgish nandine Thapa
I waited for a long time, and the doctor didn't reply satisfactorily. The cost of tooth extraction costs too high.
Miguel Bautista
Was in the office today to a get a crown recemented after it had fallen out (it was put in just over 2 years ago--typically this should last a minimum of 5 years without issue). They refused to bill this to my insurance WHICH COMPLETELY COVERS IT and charged me $150.
Ismael Villalobos
This office is by far the worst Dental office and the reviews on here don’t lie, this isn’t the first time that I wait like 2hrs for a simple check up for my daughter it literally takes one hour to be called in then 1hr for a simple cleaning. There scheduling system is broken. Today after almost 2hrs I had to walk out and my daughter didn’t get her cleaning just her check up because I had to be else where. Honestly this isn’t ok and I’m filling a grievance with my insurance!
Rebecca Watkins
Super friendly staff and not overbooked today. I didn’t feel rushed or pressured into any unnecessary treatment. Glad I decided to give this place a second chance. Will now be transferring my family to same dental center.
Nismo1990s13
The girls in the front are nice and the staff is nice too and the doctor is nice
Celia Aguayo
I haven’t been to the dentist in a while and I came back for my checkup. They have a new manager and she is very nice and helpful. Everyone did a great job and made me feel comfortable. I will be bringing my granddaughter
Cheryl Deptowicz-Diaz
Another Ortho visit where 2+ hours of our time was wasted. The orthodontist could not tell what my son needed because he "could not tell" from the medical files and notes, and supposedly they were incomplete, and he was just filling in. This is a common occurrence here.. What energy I had left was wasted waiting and nothing came of it. The staff was densive and not once acknowledged or apologize. Three years we been there for son' braces and no one can read the files to definitively say what else is missing, what's next. Horrible.
min
Where do I start. I’ve been going here- for both ortho and general- for almost six years now and the experience has been overall negative. There is no consistent ortho group, it’s a traveling team so keep that in mind if you’re coming here. I have never had a consistent doctor who has tracked my progress for at least a year- they’re constantly changing. The teams are inexperienced in comparison to the doctor. Many are inexperienced and don’t have enough practice with a simple change of wires and bands. The communication with my braces was horrible, I never even got a semi detailed plan or structure. I understand I played a role in the extension of my initial estimate, I can understand a half year extension but the extension was well over two years than what was estimated. And the change in doctors just worsened the situation- they didn’t seem invested and I got the feeling they just didn’t care because they’re not going to be at this location for very long anyway. For how much we paid for braces we didn’t the experience or service that matched that price As for general the communication for wait times is bad too. What the point of scheduling an appointment months ahead of time if you’re going to wait two hours and over for a treatment that only takes fifteen minutes to an hour to complete? They’re very attentive that you come in on time but don’t care enough to call you if doctors are busy and likely won’t get to you on time. The only reason i’m leaving two stars is because most of the receptionists are very nice! To be honest, it’s a roll of the dice what kind of experience you’re going to have here.
Lisa Scheurich
I had a great experience. I had dental work done. The doctor did a great job. My amount of pain is managed with the pain meds.
Catalina Ibarra
I been taking my kids here 10 years already and have been happy with their service and staff are very friendly, recently 2021 I have been having issues with the time they call you in. Why do they give you an appointment time and takes them 1 1/2 hour to get you in. I had gone 1/21/22 and I waited to be seen then when they took me in they told me they couldn’t see my toddler because he didn’t let himself so they made an appointment for him with the specialist so I waited 1 1/2 to get in to tell me my son has cough cannot see him. I just needed for them to check his two front teeth he fell and they chip from the bottom. I am so disappointed. Children have only an attention span of 1/2 hour I tried my best to keep him interrtain he got inpatient plus he was hungry.
Thank you for the 5 stars, Catalina! It has been our absolute pleasure to take care of you and your family's dental needs all of these years. It's patients like you that keep us motivated to work harder. We can't wait to see you all again very soon!
Dental Group of Covina
Christina Cipres-López
I've been going to that office for more than a year and yesterday the people there were so unorganized never happened when the old girls were
Michelle Coronado
I Called in to make an appointment and Karina was so rude. The only reason I was telling her my symptoms is so she can probably take a note of the reasoning of my visit. Her response was “ You don’t need to tell me I’m not the doctor.” I wasn’t asking for advice…. I was asking to make an appointment and stated the reasoning.. you know, so the doctor knows what to expect? this place needs to shut down. Management call me or email me if you have questions
Theresa Guerrero
This is the most incompetent, lazy and mindless and uncaring dental office I have ever been to. I don't have time to script out my complaint because I'm on the phone with my insurance company while they are trying to straighten things out with the knuckleheads at this office. All I can say is that they need to either hire better management or go out of business! Had so many issues with this office that never seems to end even after I stop going there. Good grief will this ever end! I'm way too busy to be handing other people's mess!
Ray Martinez
Always a fast and friendly service here. Got all 4 wisdoms removed. Another 4 due to crowding and got my braces done. Very happy with my experience here. Some people seriously have no patience and the staff there keep it very professional about rude clients. Thank you dental group of Covina for everything!
MARiE LeBlanc
So I went to this specific office for the first time on 12/31/2021 for pain and a cracked wisdom tooth. As I was getting x-rays done I was trying to explain to the dental assistant ( Jose ) what I was feeling what happened and what was currently going on with me but of course he was rude cut me off and told me to explain my problems to the Dentist. At this point I was in mild to severe pain had an headache said to him " sorry if I seem to be uneasy iM just in pain. He then replies with " I can have an attitude to iM just at work so I have to act professional ". I just tried to be the bigger adult and leave it alone. Then he was going back and fourth about paperwork. He then came and said " the dentist is going to numb you " the dentist walks over sits down and then what felt " forceful " he didn't consider the pain I was in he just shot a needle in my outer gum and then in my inner gum. He told he was going to pull my wisdom tooth out the broken piece behind it out. As he was finishing he put stitches in my gum and told me that he took care of the issue and to come back this coming Friday 01/07/22 I did as I was told by not drinking or smoking but as the days from Friday went on and I took my meds the pain HAS INCREASED as iM sitting here typing this iM bleeding my gum is throbbing and I feel pieces of my teeth that were supposed to be pulled out still in my gum. Two pieces of my teeth have just came out. I am sitting here crying because iM in so much pain it seems that I came out with more pain then I went in with.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
Dental Group of Covina
Lucila Ballardo
There take too long to see you, waiting time is 2 to 4 hours. They triple and quadruple book and they nickel and dime medical. Sincerely wouldn't recommend to anyone.
Mapi (La Chule)
I arrived for my appointment today, Monday, December 6, at 1:00 pm and waited until 2:00 pm and asked why they didn't give me an appointment since I had already been waiting for an hour and a young lady told me that the Doctor who was going to do the treatment on me wasn't there. Monday? very bad service, they hoard customers, they fill up with them and they don't give in to provide good service, I won't go back there. Also a few days ago I called the dental office to ask that they return the authorization of my dental treatment to the medical insurance because I no longer wish to be treated in that office and they only promised to return my call and I never received it and every time I called they were excuses that the manager or person in charge went out to lunch and that she called me and that call never came, another of the things that since I never heard that call, I called again to ask them to return the authorization to medical and the girl told me that He attended to me, told me to wait to review the file and they hung up on me twice when I called. I chose not to call anymore and do it with the second step or plan B and I am solving it perfectly. What I'm getting at is don't waste your time with that irresponsible and non-compliant office. Besides, they do not attend the appointment time but after 2 or more hours. So my rating will be 1 star. I'm sorry but it's the right thing to do. ⭐️ and I will never return to that office and poor doctors, the staff there are leaving them without jobs and with very bad reviews.
We deeply apologize for the experience you had at our office. We want to help in any way we can. If you can email us personally at WCDCustomerService@incontactemail.com with your full name and contact information or call our office directly at 626-858-9940, we will forward your information to our corporate administration team so we can contact you immediately to privately resolve these issues with you due to HIPAA regulations. We apologize once again and thank you for your patience during this time.
Dental Group of Covina
Leticia Alvarado
I don't like it, the waiting time is too long, they give you an appointment in one hour and they serve you 2 hours later.???
I'm sorry to hear you've had some issues with wait times at our office. We understand our patients' time is valuable, and we do our best to adhere to a strict and timely schedule. We do our best to keep wait times to a minimum, but sometimes dental emergencies occur and things take longer than anticipated. Regardless, we're making a conscious effort to minimize wait times and notify patients when we're running late. If you need additional assistance or have any questions, please call our office or email us at WCDCustomerService@incontactemail.com.
Dental Group of Covina
Alberto Solorzano-Linares
Dr. Montilla is very comforting and honest. I've had horrible experiences with Western Dental in the past 3 years. I decided to shop around for a new dentist. By far, Dental Group of Covina is my go-to team now! Scheduling staff (Rebecca) is very caring and personable. Patient Financial representative, Carina, was honest and detailed about what my insurance would cover and what I would have to pay out-of-pocket. She also offered me a reasonable payment plan for my treatment. Very honest! Legendary customer service all around!
We are so honored that you are apart of our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Group of Covina
Maggie Cortez
Checked in at 11:40 pm appt time 12pm, , understand long wait time due to Covid, 2 of us waiting to be seen, 3rd patient walked in said she had her baby with her so she was in a hurry. She gets called in before us, and I get this survey of how was your experience was before I even got seen.. totally unhappy ? only here to pick up my mouth guard, worst service ever today, then called another patient in again before me. So I just walked out.. I get service is slow, but 2 hours and no apologies or thanks for your patience’s..
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Group of Covina
Christine Nicholson
The WORST dental office of all time. I have have been waiting here for over 2 hours and still have not seen the dentist. Incompetent, old equipment. I could go on. I will probably end up suing them for the shoddy work they have done on me
Donna Martinez
Love this place evrybody is so nice and helpful, my son got braces for the first time they made him feel so cunfturble,
Joseph
Great customer service. Everyone has a smile when I walked in for my dental appointment
Thank you Joseph for sharing your experience with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you again. Smiles, Dental Group of Covina
Dental Group of Covina
Joselle Custodia
Easy to schedule an appointment using their call center but the covina branch only had one dentist and i waited 1.5 hours just to be called.
Lisa Valdez
Doctor was very gentle and caring about my comfort. My experience was GOOD. only negative is I feel you wait to long. For some one like me with anxiety to be at the dentist office I would just suggest to not have patients wait so long.
Brian Montes
Well my experience was very great staff very professional and Izzy is very helpful and a awesome worker we need more people like her I will recommend this place to my friends and family
Mindy Espinoza
Takes a while to be seen, but everyone there is very professional especially the receptionist Izzy. She gave great customer service and answered any questions I had regarding my appointment.
Alma Rojas
I recently went to the Dental Group of Covina and liked it. I like to come here because Izzy, helps us quite a lot and is very efficient and friendly to us.
claudia R
Its not that the staff wasnt friendly its not that the dental clinic was dirty.. It was the amount of time wasted..I contacted this dentist looking for help with some pain that i had on my tooth and i asked if they accepted medical?? They said yes and to please come in for a exam...i waited more than a hour in 1/2 patiently..i really needed my tooth to be checked out..the dentist finally did my exam only to tell me that i needed crowns on 4 teeth and somehow it turned cosmetic instead of emergency ... Apperantly medical doesnt cover anything but xrays and a deep cleaning..and the visit was now going to cost me 4,500..dude im in pain i wish someone would of told me that they were just in it for the money and not my well being... If you have money to spend then by all means check them out
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Stephanie Critchfield
Awful at getting you in your appointment in a timely manner always wait at least 45-1hr and they have different doctors every time can't even keep the same staff and the front girls are non caring and need to learn some custom service I will never come here again already found a new dentist to try
A Elafify
Got braces with them and they did a very good job. The main dentist pays close attention to the small details in your teeth and I recommend him 100%.
ana Rivera
The truth is that it is a nuisance to give 1 hour before the appointment, one also has other commitments to pick up the children from school, for example so that they give the time and they attend to them later, it is better that I arrive at the next hour to see if they attend to me and be careful because if one arrives late they will not accept it for being late to the agreed appointment, the truth is that I think that this thing of having people here more time they use it as an excuse that they were working with the patient so that they earn more money and they raise us Insurance is not fair, let's be more conscientious and don't give us a hard time, we pay more for not speaking fairly.
Jaime Ursua
This dental office exceeds my expectations on a variety of levels. The staff is professional and patient care is their number one priority.
Dana J
My family have been going to this office for 8+ years. The new dentist Dr. Mantilla and one of his assistant’s Jamie were great with the service provided and have great customer service.
Lily
This place sucks! They schedule patients, make them wait for more then an hour, and then they tell them to come back another day because the dentist leaves at a certain time. Don’t waste your time people. Horrible customer service!!!!!
RAQUEL GARCIA
I went to this office a couple of weeks ago. it was a great experience. The receptionist Izzy was friendly and very helpful. Then the dental assistant Sara was also very good. She took my x-rays and sat me at my chair. She made sure everything was ready for when the doctor arrived. She also did a great job with my cleaning. I felt like I had a radiant smile. Doctor Montilla was great! He was very thorough and explained everything very well. He was very professional and he even made me laugh. This is the kind of doctor you need in case you are nervous when coming to the dentist. Dr Montilla referred me to orthodontics for braces. The ortho team was able to see me that same day. That was amazing! They gave me a consult and I began the process to get Invisalign. I also got to meet the office manager Rocio. She was the one who explained the pricing. She was very detailed on what my insurance covered and what I needed to pay out of pocket. I had not been to the dentist in years afraid of having a horrible experience. I can say this is the best I have ever been treated. This team has excelled in customer service. Definitely my go-to team.
Angela Gutierrez
I went to a dentist appointment elsewhere and they said they couldn't do fillings or a cleaning until I removed my wisdom teeth with them but here at Dental Group of Covina they helped me with everything I wanted and needed for my teeth. They never stated that they couldn't do a procedure until I agreed to a more expensive procedure like the other Dentist had.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Liana Golderos
Went for my deep cleaning and ended up staying for other treatment and was surprised by how detailed and dedicated the staff was. After a long consult I was treated by Dr. Montilla and he made me feel good and safe during and after the procedure. Also he speaks Spanish which made a big difference to understand and make a decision. Definitely coming back! Extremely recommend.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Jason Gutierrez
By far the worst dentist I have ever been to. My appointment was at 1pm and wasnt called back until 2:10. And that was just for the X-ray. The X-ray tech told me I won’t be able to be seen for at least an hour after cause the doctor has to grab lunch. She told me I should grab some lunch and come back… Also, the X-ray tech did not clean the X-ray machine between patients. There was dried blood on the machine!! When I brought it to her attention, she proceeded to tell me, “it’s not blood. It’s paint. They paint the walls here sometimes” mind you, there’s no red paint in the building at all. She also kept touching the mouse and the X-ray machine, then putting her hands in my mouth without changing her gloves. Come 3:15, I was finally called back to be seen by a dentist that was rude, didn’t take the time to listen to my situation, and said I’d have to wait an hour for treatment. I literally walked out. I wasn’t about to wait an hour (which would have been 4:30) when my appointment was at 1pm. Don’t waste your time here. They will literally waste your time. And to top it off, the doctor only gives you ten minutes of his time and is rude.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Group of Covina
Isaac Hernandez
The entire staff at Dental Group of Covina were excellent from the front office staff to the back office staff. All of the staff Manifested, kind, caring, listening skills. I want to especially commend Dr. Montilla for his professionalism and for explaining all of the details of the dental procedures that he was about to perform on me. I repeat the words kind and caring because Dr. Montilla is an exceptionally gifted dentist. Thank you very much to the entire staff at Dental Group of Covina.
Thank you for your rating, Susan!
Dental Group of Covina
Jennifer Velazquez
This place is so chaotic. The nurse who did my 8 year olds X-rays was struggling with the x ray machine and told me to push the button for her. We did over 8 X-rays this was something I have never been asked to do by any medical professional! My appointment was at 4 my daughter was having sever tooth pain. Was not seen until after 5 then was rushed by the dentist who saw her for less than 10 minutes. He told me she needs to see a specialist come back in 2 weeks. Mind you she is in sever pain. He said keep giving her pain meds until she is seen. An hour and half just to be told come back in 2 weeks and she needs to push through the pain? This was our First and last time coming here.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
SF LeVay 72
Staff Doctors are awesome willing to go out of there way to assist with all patients. Thank you ,Dental Group of Covina keep up the great work??????
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Group of Covina
Kim Nova
I had a bit of a tooth ache, but after seeing there professionals there, my teeth feel a bit better, now I can work and feel peace
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Group of Covina
Raymond/Tanya Mendoza
Went in for a 3 pm appointment got seen around 5 pm. It was confusing with back and forth people and information. Customer was arguing with the dentist in the back and it was getting loud for my minor who was next to her. I didn't like how they didn't let me go with my daughter most of the time so even with it being her first time at a dentist in a while and nervous I was not allowed to sit with her. I was not very happy. I gave it a one because the staff was some what nice.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Isaiah “IzzytheHizzy” Agboh
Despite having to care for my crown installation due to a complication with my appointment at the Baldwin Park West Coast Dental offices, they were able to install the crown as quickly as possible.
DANIEL GARCIA
Don't come here. Your better off going to TJ. By the time your out of there feels like you went across the border and back. In TJ at least they help and fix the problem. Here in WCD you have to keep coming back. It's not worth it ppl. Save your time and money. This guys don't care for their patients
sha ghoston
My very first visit was a pleasant one and today was exceptional!. The staff very friendly! And the dentist was very experienced and careful and skillful. In cleaning my teeth NO PAIN!
kenji
This place is a joke I made an appointment for a cleaning at 11AM they didn't take me back to get anything done til 12:50 than they told me to go eat and come back because the dr was going to take a lunch I came back waiting til 2:20 before I left. I will never go back they had another patient waiting in an exam room who was there since 9 and didn't help them til 1PM
Yolie Ornelas
I really enjoy my Dentist, Dr. John, he is very comforting. Also, the staff is really friendly. Definitely would recommend this place to anyone! Edit: August 2021 I have been coming to this location well over 4 years and I can say there has been so many inconsistencies. 1) The dentist: there never seems to be a consistent dentist that works there. I have been seen by over 5-6 dentist in the course of 4 years. And each one seems to have their own treatment plan. 2) Unnecessary work: I would visit the dentist regularly and one dentist would say one thing and another would say something else. It’s rare when a dentist isn’t pushing a product that you can do without. 3) lack of resources: I had an ortho appointment and needed a different of treatment, I was handed a paper and told to call. No follow-up from dental office. When calling the locations, the contacts provided were out of date. 4)wait time: don’t expect to be seen at your appointment time, because you’ll be in an 1/2-1hr only to be asked to come back. Overall, please do your research.
Natalia Yepez-Rondon
AWFUL! Don't waste your time, we WAITED FOR MORE THAN 1 HOUR and then, they rescheduled us because it was too late to verify our insurance. (Ok, it may happen, let's try again) Two days later, we had our new appointment and after 1 hour, They told us: "you are next, just wait 10 more minutes" and 50 minutes later, we were still waiting (yeah, ALMOST 2 HOURS IN TOTAL). We decided to leave (nobody has time to wait that long). I only saw their rate (4.0) and I thought it was enough, but I should've read the comments as well; there are many saying similar situations!
Steve A.
Rocio, I believe you are the office manager and fully aware that it's not my fault that the lab delivered an uneven/off balance bridge. I couldn't wait to get a new one made All I asked for was a refund for the treatment that I haven't received nor completed! I need my money back. It has been two weeks now and haven't heard a word back form you!
Jose Vital
My daughter had an appointment at 11 a.m. Did not have her x-rays taken until 12 p.m. then we were told she would not be seen for another hour. I have been taking my kids here for over 10 years not anymore. For the past two years service/wait times have been ridiculous.
Erin Hopper
Even if you have an appointment you will wait hours to be seen. Completely unnecessary. They over book patients to the max. Often only have 1 dentist available to see patients. The nurses and ladies at the front desk will tell you what you want to hear even if it's not true when you bring up issues with the office. I would recommend finding another dentist.
Theresa Guerrero
I was told I could come in to see an Endodontist as an emergency patient because I was feeling pain at the site of the tooth. I left work early and rushed down to the pathetic dental office. Waited about 2 1/2 hours and was told that they couldn't see me. What! But here's the kicker! The staff employee FLAT OUT LIED TO MY FACE! She said I spoke to the call center and made the emergency appointment with them and not the office directly. Well, I called around 2:30 and actually I spoke to someone in the office. But no, she was trying to convince me I spoke to the Call Center. It's amazing how people have no shame of lying and on top of that...believe their own lies! I left, I called the office manager and asked if she trains her office staff to lie? She said I can come back after I drove all the way home so they can relieve my tooth of pain until I can get the root canal done the following month. I told her that she couldn't tell me that before I left? Anyway, here's another kicker! The office manager lied too! Unbelievable!!! I told her if I came back I wanted to know what my co-payment will be. She said she will have one of her staff members call me soon to let me know. Well, never received a call and was so disgusted I decided not to go back to Dental Group of Liars of Covina. I think that name is more fitting...don't you think? Oh yeah! The first liar told me that since I couldn't see the Endodontist that day for my pain...I can drug myself for a whole month on pain killers until my appointment. Really?! Big Pharma must be her biggest fan!
Darron Smith
Relatively quick and painless, which is how a visit to the dentist should be!
Tatiana Diaz
Every single time I have an appointment I wait at least an hour after my scheduled time to be seen. Every time.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Group of Covina
Paola Montes
It was my first time at this office and the staff was helpful. I was able to get a same day appt! The provider gave me a detailed explanation of everything and even tips for preventative care. Really amazing staff and care!
We are so honored that you have joined our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Group of Covina
Jose Pompa
The doctor spent like ten minutes doing the deep cleaning later on I checked it looks the same not a deep cleaning I never got the appointment for the other side of my cleaning I'm very disappointed even I pay in advance please don't do that
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Verónica De la cruz
Very bad experience, I do not recommend it, the appointment managers are very rude and they treat Latin people badly.
We apologize if any of our doctors or staff have been unfriendly in any way, as we promise that is never our intention. We would love to contact you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so we can further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Alyssa Stock
I’m a new patient and I waited outside for over an hour to be called. I asked front desk to help me and the lady was very rude and didn’t help at all. Once I got X-rays done I sat another hour and a half, almost 2 for a doctor to see me. And the whole procedure took over an hour. My dentist visit was a total of 4.5 hours
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Rocio Huizar
Had an Emergency with really bad tooth ache and I have Horrific fear of dentist to say the least. Front desk very welcoming. I waited a bit, but I understand we are in the middle of a Pandemic and everything is set back. Once in the chair, Dr. Montilla made me feel at ease. He was very informative and thorough, Ana assistant re-assuring which was very comforting because My heart was racing so fast I felt like it was going to pop out of my mouth of fear I have. Doctor was kind & gentle. I would definitely bring my family & refer friends.
Thank you for putting your trust in our practice, Rocio. We appreciate your kind words about our office, and for taking the time to notice the safety precautions and regulations we are following to do our part in keeping our staff and patients safe. Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can't wait to see you again soon :)
Dental Group of Covina
David Pontrelli
Very friendly staff, efficient as possible depending on what’s going on, great dr’s, I think the people there really care about their patients. All in all ??
Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Group of Covina
OO G
Today I had a consultation with Dr. Dorsey and his team. They were very nice and informative. An overall good experience!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Group of Covina
Catherine Tong
Nice and all professionals. They all know what to do and recommend to resolve the issue. I will be waiting for the approval and the dental procedure and be back here. Thumbs up!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Group of Covina
Angel Moreno
Luis Lopez was amazing. Broke all the dental work I'm getting down to me. Very kind and explained everything so that I could understand. Thank you so much
Leezett Lopez
Expect to wait over an hour after having an appointment. I was rescheduled twice and the day they gave me was on a day the doctor doesn't work..smh..ended up rescheduling again.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Group of Covina
Frank Hernandez
split a tooth while eating steak[ bone fragment ],, was in need of pulling 1/2 tooth real bad ,,I called for a price over the phone the girl said $50.00 an just walk in. usually its $100.00 any place they process my info took my $59.00 fee,,, went in for x rays they gave a complete evaluation an would not pull the tooth had to make an appointment ,, I was pretty mad an now an just left ,,7 months later they e/mail me an appointment lol canceled my member ship or they take their fee automatically
Cherry Villanueva
Dr. Montilla is an excellent dentist, provides quality service. I am very please with the services at Dental Group of Covina. I had a root canal done, and I was a little scared of course, I am very very pleased with the outcome. The dental assistants are also excellent service providers, quality service takes time.
Lone H Sorensen
I had to wait one hour and 45 min before I was seen for a simple check up. Totally unacceptable. The dentist was borderline rude and impossible to understand
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Group of Covina
Becca Cruz
I started coming here earlier this year and was able to get started right away with a treatment plan and was able to book appointments so easily. I didn't have to wait too long for the next step in my dental treatment plan which is nice when you're worried about something getting worse with time. The whole dental staff is really kind and accommodating and my dentist makes me feel very comfortable while all of the dental work is being done.
Melissa Gutierrez
Been here for 5 YEARS! So I got something to say? Even with an appointment you’re going to be waiting a while, once they finally call you, it’ll take a while for the dentist to actually see you. I had braces for 5 years and I’m also done (6 more months left) and due to Covid I wasn’t able to go in this year until today 4/29/21’ I had Covid twice this year and didn’t want to risk getting it again. Doesn’t matter though. If I want to continue my case it would be $100 every visit. Doesn’t sound like to much, but because of me getting Covid twice I have no job and other bills to pay for. This place is somewhat cheap, but IS MONEY HUNGRY. won’t recommend.
We deeply apologize for the experiences you had in our office. It saddens us that you feel our practice only focuses on one specific thing. We can assure you that our team cares about the dental health of our patients as we would not have this career if we did not feel so passionately about it. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Patty Dealtan
My son had appointment to get his wisdom teeth remove then doing that they did 4 feelings on him when i told Karina I didn’t want anything done on him only his wisdom teeth pulled out only I told Karina to call me When he was out of the exam and she never did I tried to speak to the manager they told me she was gone for the day later she comes out and leaves so the next day I called and told Karina I Want to talk to the manager Rocio So I went in my lunch and she was not there I was so upset that the front desk didn’t tell her I was going in so I told them just to make sure she gives me a call when she comes back she never called me so from day one that office was so unresponsible we had both insurances and they were billing my husband‘s insurance before mine when I was the primary and they were building the insurance for so many things a root canal feelings cleaning I’ll kinds of stuff that he did not get done I called insurance and I reported it to them that they were doing fraud because we never did all that stuff the only thing he got done was 4 feelings in my insurance covers 100% and they charged my son $50 out of pocket when we don’t even have a $50 co-pay that office don’t know how to do their own work so if I would recommend anybody they’ll be no that office looks so dirty And they’re not professional at all so for me to grade this office I’ll be zero And he was there for 5 hours that’s how long it took to do 4 feelings Never going back
Margaret Hester
I will not be going back!! I’ve never been to a dental office where they get a full set of X-rays but can’t do general cleaning of your teeth until they get a break down of what your primary dental insurance covers!! This after I just took them my secondary insurance. I was livid!! I am a retired nurse with great retirement insurance both medical and dental. This Dental office is more interested in cosmetic dental needs then just the basic needs like cleaning your teeth!!!
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Lilia Lozano
I had a very good experience. Thank you for all your patience and making me feel like you care about your patients. I wish the best for your employees. Thank you Azalea for recommending them to me. Keep going and take care God protect them. ?
Thank you for your kind words about our office! Our top priority is making our patients feel safe and comfortable at all times while in our care. We're glad to hear you had a great experience with us and look forward to continuing to provide exceptional service for all your future appointments. We look forward to seeing you again soon! :)
Dental Group of Covina
Johnnyfastlane cumwitit
10min x-rays. 5mins for doctor to check teeth was there for 1hour 50mins. An didn't even have anything done. Have to go back on other day. To get them clean.
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Derek Hollinshead
Usually I don't bother with doing reviews, but service has gone downhill in the last year. Waited over 2 hours to get in on a scheduled cleaning. Five months ago I got in much quicker but still had a unreasonably long wait. I used to get in and out in less than an hour for the same work. Time to find another dentist!
We deeply apologize for the experience you had with our wait times, Derek. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Thank you so much for rating us, Beverly. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Steph V
My daughter waited over and hour for a scheduled ortho appt. Poor communication in the Ortho dept appts cancelled and rescheduled.
We deeply apologize for the experience your daughter had in our office, Steph. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Noemi C
Always a long wait to get seen. Have sat here 2.5 hours WITH an appointment. It’s ridiculous!
Mercedes Serrano
The reception ladies are nice, but the actual service takes forever, hours of waiting, and make you come different times. If they can't take on more patients, just don't. DO NOT RECCOMEND, unless you have no job and can come any time and spend hours at a time waiting.
Francesca Nicolas
I came to this dental office for the first time last Saturday, and I cannot say enough what a great experience it was! From the moment I walked in, front desk ladies, Rocio and Karina, were ON IT. From temperature checks (covid) to processing my paperwork super fast and being incredibly kind. As for my dentist, Dr. Montilla, he is the reason I came all the way from LA. I'd follow him everywhere. Extremely efficient even in a busy day and attentive to any needs/pain I may have. His assistants were also top notch. Overall everyone was friendly, and knowledgeable. Honestly I would make that 30min drive from LA without thinking about it twice.
We are so honored that you have joined our Dental Group of Covina patient family, Francesca! Our team truly appreciates your kind words. Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Group of Covina
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Group of Covina
Ryan Molinar
Every time I in with a appointment just to get seating in a chair takes almost 2 hours and by the time they see me it gets to late . Almost 4 hours wasted every time
Tony Bosch
Dentist was not friendly, very rough on the extraction didn't provide antibiotics prescription, extraction pain for 7 + days called in, manager was suppose to call me back did not, feels like there's a partial piece of the tooth still in there ...
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Group of Covina
Dianne Johnson
Thank you so much for fitting me in your busy schedule on an emergency basis. Everyone was so kind from first contact by phone with Christina, to the front desk receptionists, radiologist and Dr. Amir. I have such fear of the dentist, but this was really smooth and professional. I may have to reconsider dental providers because my own dentist couldn't fit me in to his schedule for this emergency. Thanks again to Dental Group of Covina for taking such great care if me.
anonymous anonymous
Waiting room was surprisingly crowded and appears as they abandoned their own safety protocol from last year. Anyone can enter the dental office now. Feels unsafe now. The pet clinic is at least responsible enough to have you phone in and wait in your car until they are ready to take you in for your appointment.
Reuben Smith
Got exam from specialist. Suggested deep cleaning. Was put in chair half of my mouth was numbed. Then the office dentist doctor came in and rechecked me. Left me in the chair for 30 minutes without any contact letting me know what's going on. Finally office secretary came in and explained to me what was to go on and how much I was supposed to pay mind you novocaine had wore off I never got my teeth cleaned. My insurance barely covered anything and the majority of the Bill they wanted me to pay out of pocket.i couldn't afford it. This should have been explained before I was.numbed. Total waste of my time.
Birdy
Absolutely love Dental Group of Covina definitely recommend this dental office front desk was very helpful amazing surgeon they made me feel very comfortable as I have very bad anxiety and hate mouth pain
Maria Felix
Awesome experience staff is professional very attentive to your needs beautiful clean office and management is very welcoming they make you feel at ease I recommend this office for a great experience.
Jesse Huizar
Rose the manager made it such a great experience. Very professional and welcoming. Would for sure recommend her and the dental group of Covina.
Stephanie Dillman
The doctor we saw today literally yelled at my 4 year old because she was crying. My daughter is not one that cries easily we have had this same thing done 6 times and she has never made a sound. For him to yell at her when she is crying because she is in pain is absolutely unacceptable. I will never go back there. I do not suggest taking your children here.
Junior L
Dont come here unless u want your time wasted!Arrived at 1250 for a 1 o clock appointment waited 30 minutes atleast 12 people showed up in that time webt to front desk gavw them my number and asked them to text me when it was my turn that i would wait in my car, and waitind until 245 nothing never called me or anything they just waste your time so dont come here unless u want to be ignored and have your time wasted. They beed to think about the amount of people they can handle at a time instead of just booking 15 people for a 100 o clock appointment.
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect with us and send us an email at feedback@westcoastdental.com
Dental Group of Covina
Nikki Castro
Our appt was at 4pm they called us after 45mins. My complaint the waiting was so long. Even inside the room my husband still had to wait for another 15-20mins. I hope they will improve this what’s the use of making an appt if we had to wait for 45mins or longer.
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect with us and send us an email at feedback@westcoastdental.com
Dental Group of Covina
ESMERALDA Martinez
Dr. Tom and Miss Pam were very great on my first visit. They were very informative of what my kids needed. I am happy I chose Dental group of Covina.
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you next time! Feel free to call the office anytime with questions. All the best, Dental Group of Covina
Dental Group of Covina
thank you for the 5 star rating.
Dental Group of Covina
thank you for taking the time to leave us a positive review.
Dental Group of Covina
Nancy Stowe
Never ever on time with their appointments. I have waited over 2 hours past my appointment time
Ms Veronica Fernandez
Waited for 2 hours on the chair just to be told they made a mistake and I didn’t need any dental work done. It’s a good thing I worked from my phone the whole time.
Thank you so much for your kind words, Love. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Esmeralda Servin
I’ve been taking my daughter there for many years, but for the last times we’ve been here there service/customer service is being HORRIBLE! They are not organized at all and they always have an excuse of why you have to wait 2+ hrs to get seeing when they don’t have people! Just very unprofessional!
N K Abbi
I like it here. Have been going here for years. But please be aware- because of Covid 19 protocols there tends to be a waiting period even if you arrive at the appointed time. So- talk to the receptionist, ask them how long the wait may be and ask them to call your cell when you're next. In the meantime, you can checkout the shops nearby The area has an Aldi, Lowes, Shoe store, craft store and more.
Norma Adams
Thank you for such a great experience today. Claudia and team thanks for caring about my dental needs.
Areli Ramos
Dr Amir did such a great job My smile looks perfect and so natural This experience was the best one in my life. Thank you Dr Amir and his team
Monica Jaimes
I had 2 crowns and 2 veneers done today and they look amazing! The dr and Denisse were so attentive and careful. I did not feel pain and what matters the most is that my 4 front teeth look so natural which was what I was looking for.
Erika Garcia
Thank you so much for your excellent service. Staff was very courteous and kind. Most of all very patient with me. Thank you.
Dear Erika, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Dental Group of Covina
Dental Group of Covina
anyessa Riley
You can have an appointment time and they still don’t see you till you’ve been waiting 40 mins. They have FIVE, 9am appointments and only ONE dentist available. What’s the point of an appointment time if you’re not being seen at that time. Also, who schedules 5 appointments for the same time. Doesn’t make any sense. We’re in a pandemic and they have their waiting room filled. My appointment was at 9am, it’s now 9:50 am and I have yet to have any dental work done. DON’T SCHEDULE APPOINTMENTS FOR 9am, WHEN YOU OPEN AT 9am!!!!
Hi, Anyessa. We would like to apologize for the longer than usual wait time, and understand how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. We thank you for your patience during this time.
Dental Group of Covina
Valerie Arreola
I gave 4 stars because you never know what you will get here. Overall the practice is great!! I always recomend this place to my friends. If you get the dental hygienist that's a darker skin tone she is amazing!!! I wish I got her name, she remembers you and gives great advice!! They are very good about not filling cavities unnecessarily, I have 4 very small cavities that they have been watching for about 3 years now and they said they will choose not to fill them unless they get bigger because they would have to make a bigger hole to fill them. Also, when I started with them I had just started using my companie's insurance and I had gingivitis but the dental hygienist had told me on my last visit that it was the most improvement she had ever seen in a patient. On the other hand if you get the fair skinned dental hygienist she is terrible!! I had my appt un July 2020 and she flossed my teeth for me, even though I had just flossed at 6:30 AM and the appt was at 8 AM. She flossed my teeth painfully with the old cheap floss by going directly on my gums between my teeth instead of gliding along between the tooth and gum. Of course my teeth are going to bleed if you floss right on the gum instead of going between the teeth!! Who taught her how to floss??? I have never had a worse experience in my life with a dentist as I did with her!! She then told me that I needed to floss my teeth and said that my gums would not be bleeding if I flossed regularly, which I do!! I never bleed, I floss my teeth with the glide floss and I do it correctly, unlike her!! She then proceeded to tell me that she didn't mind taking my money on more visits though if I didn't listen to her and what she was telling me to do. Like lady, I just met you, you did your job incorrectly, painfully, and now you're insulting me. Never, ever going to allow her near my gums again. Still love the place for the dentists and that other nice and helpful dental hygienist though! Edit/Update: Had my 3 month checkup today with Carlos, he is amazing!!!! Ask for him!! Renewed this to a 5 star rating!! He actually does your check-up pain free! I have never had such a relaxing and enjoyable visit! He takes the time to teach you good techniques and does qhat is in your best interest. Super happy with my visit today in October 2020.
Irene Gonzalez
Carlos is the Best. Most awesome person. He cleaned my teeth and is so caring.
Diego Hidalgo
Great place for my dental work...my wife comes here for her dental procedures
Freddy Collazz
Very Nice experience...Doctors and technicians on point! Nice people starting with the office workers /receptionists Made me feel very relaxed,as I am scare to death of needles and drills... I am glad I decided to go I know they will do a great job on my smile!
Ruben Olmeda
This place is a total RIP off, quoted 25,00 for work I did not even need! they also refused to do procedures covered by my medical, stay away!
Gina D'Amato
Local Guide · 38 reviews · 11 photos 35 minutes ago I've been going to West Coast Dental of COVINA for several years already. It's a NIGHTMARE dealing with this office!!!! Claudia, who's the office manager there, is completely incompetent of running that office!!!! EVERY TIME I've had a procedure done there, I have to STAY ON TOP of the office staff, to MAKE SURE that my paperwork is processed correctly, or else MONTHS GO BY without my follow up treatment getting addressed!!!! It took them 6 MONTHS to get my (top only) dentures to me!!!! UNACCEPTABLE!!!!! I had a route canal done in JULY & I'M STILL trying to get it crowned, (today is Oct. 5th)!!!!! Kenia, who is also part of the office staff, is BEYOND RUDE, because she will hang up in your face if she disagrees with what you're saying. By the time you're done speaking with her, your blood is boiling and NOTHING GETS RESOLVED!!!! I've sat in the lobby with several other patients and listened to all the COMPLAINTS they have and found that I am NOT THE ONLY PATIENT who is TOTALLY FRUSTRATED with this office staff!!!! I've even been privy to catch members of the back office staff/dentists, expressing their anger/frustration towards the front office!!!!! It's just RIDICULOUS, all the HEADACHES one must endure at this place!!!! Most of their patients are Latinos, and they get looked down upon & treated as tho they're stupid, because they're either timid or don't seem to know any better. I am DONE with their ignorant behavior and lack of professionalism!!!!! This place, West Coast Dental of COVINA, SHOULD BE SHUT DOWN!!!!!! It's UNFORTUNATE that their patients suffer from the staff's inability to treat the patients as respected clients!!!! People who show up there, should know that this office staff can/have & will most certainly, make an already stressful situation, WORSE!!!!! I'm HOPING that they ALL see this review BEFORE stepping foot into this place!!!!! However, there ARE a few members of the office staff that have shown compassion and kindness, (Carina & Izzy) and all the members of the dental staff in back. The BBB will also be informed of this situation.
Thank you so much for rating us, Rosalva. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Thank you for your kind words about our team. We appreciate the comments and hope to see you again very soon.
Dental Group of Covina
Jasmine Arteaga
Im here sitting to be seen for my appt and its so bad in here stinks like smoke my eyes are burning i cant stop coughing!!!!
Debbie Miller
I came into the dental office in pain not only was I in pain but I was so afraid because of my past experiences with The dentist and I spoke to Claudia and she was so kind and awesome she told me about Dr. Amir And he is one amazing doctor
aleGL24
I been coming here for over 2 years now. The customer service is excellent! It’s all a very clean and friendly environment. I recommend coming here.
Chloe Kerby
Very clean and the people were helpful and kind. The wait was quite long but other than that was happy.
Yolanda Tenchavez
Had a 5:00 appointment they did not get me in until 6:15, every time I go I have to wait more than an hour before they will see me.
Raeneisha Williams
This place is horrible I would not recommend it to my worst enemy!! I went for a extraction and they pulled the wrong tooth. Smh
shakiyla bryant
The specialist the dentist the dental assistance and the office representatives were excellent I recommend the office to everyone that’s looking for quality care.
MaryLou Martinez Aka Alex
They make sure you take good care of your teeth and they helped me make my teeth look good
Jenny Garcia
Everyone that works here are very friendly!!! they greet you with a smile..
Cristina Nidome
Wait time can be a bit long at times but the staff is ways friendly and professional.
Erin Peterkin
The paradontist was uncaring and gave me no hope. They make you wait forever to get in
Tarek Elhadary
Ortho understaffed today during COVID-19 which is understandable. Good safety precautions taken.
Dear Tarek, thanks for taking the time to share your opinion with other community members. We take pride in giving outstanding service to every customer and we're happy to receive your appreciation. We look forward to seeing you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service! Cheers, Dental Group of Covina
Dental Group of Covina
Isabel Vargas
The front desk staff was extremely friendly and helpful. It did take a while but I understand it was because of covid-19 safety procedures. Dr. Amir Hemmati did my root canal and diligently answered my questions, it was virtually painless and I will choose to go back to this office for any future dental needs.
Thank you for the nice review, Isabel! Thank you for taking the time to notice our new safety protocols with cleaning and sanitizing rooms and equipment in between each patient's visit. While we always make sure our office is clean at all times, we have been doing extra to ensure everyone's safety in our office. It does cause a bit of setback in wait times, but it is an outcome that will benefit everyone. We are happy to hear you had a great experience in our office, and we can't wait to see you again very soon.
Dental Group of Covina
Cynthia Alvarez
Love Love Love, this Dentist office. The office staff are very friendly, very helpful in all my questions and accommodate me with my work schedule. I love my Dentist let her know, I was afraid of getting shots and I had two already with her, and I didn’t even feel her give them to me, she talks while working on my teeth, to help me not be so nervous, so glad that family, friends & I come here. Thank you Dental Group of Covina?
Arlene Martinez
My son's appointment was at 3:00pm, he's still in there now at 4:30. This happens 8/10 times when my son's has an appointment. Not happy at all.
Thank you so much for rating us, Cynthia. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Julie Deckert
I do recommend this office. I have much anxiety when it comes to the Dentist. All the staff were caring and professional with me. I want to give a very special Thank You to Claudia and Dr. Burman for the extra special care you gave to me.
Paola Gonzalez
I had an emergency appointment at 11 am due to extreme tooth ache. Got there at 10:55, i literally had to wait 2 hours to be seen. I didn’t get seen until 12:50ish. Got checked real quick. Dentist seemed nice. However, i couldn’t get any treatment done at all. Dentist left along with the assistant and I was left there alone for about 15 minutes and didn’t hear back from anyone until i walked to the front desk to ask the receptionist! Just got an ibuprofen prescription for a root canal pain. Receptionists told me I have to wait up to 4 weeks to get any treatment done. It is currently 1:10am and i cannot sleep from the toothache, and all i got was ibuprofen.
webetube S
Always very nervous going to the dentist, but this time my experience was completely different. The staff is very friendly and the doctors have the hands of angels. Would absolutely go back for my next check up.
Gus Herrera
Hi my name is Richard B. Nixon, and I highly recommend this establishment.?Great job fellas.
Thanks for your recommendation, Gus!
Dental Group of Covina
Thanks for the 5 star rating, Kendra!
Dental Group of Covina
Joel Cook
They unapologetically kept a 6 year old waiting for more than an hour to see the dentist. The dentist showed absolutely no awareness or compassion towards my, understandably, upset son. Please find a different dentist office. This place clearly does not care about their patients.
Elvia Neria
The receptionist Azalea was so helpful. Everyone in the office is so friendly. Absolutely enjoy coming here for appointments.
Thanks for the 5 star rating, Christopher!
Dental Group of Covina
Cindy Moraine
Dr. Amir did a root canal on me today and a crown. The root canal was done and I didn’t even know it. Only pain were two shots that were nothing. His assistant Sarah was extremely helpful and one of my favorite assistants. I hate pain and dental work so coming from me, the experience couldn’t have been better! Thank you Dental Group of Covina!
Thank you Cindy! We strive to make your visits with us as comfortable as possible. The dental office can be a scary place; however, we are glad that we were able to change your perception and get you on-board for maintaining and keeping your teeth and gums healthy. We are extremely happy your experience was smooth. You have been doing great and I am glad we are helping you overcome your dental anxiety! Can't wait to see you again soon!
Dental Group of Covina
Thank you for the 5 star rating, Maggie!
Dental Group of Covina
Luis Garcia
Even through a pandemic, this dental establishment kept me notified about my appointments and gave me great service- Thank You!
Thank you for your review, Luis! It is our top priority to continue to keep you informed, even through a pandemic! Thank you for choosing us as your dental office. We look forward to seeing you very soon!
Dental Group of Covina
Thank you for your 5 star rating, Katrina!
Dental Group of Covina
Sylvia Martin
WORST dentist/orthodontist ever!!!!!!! I can’t say this enough. First of all they have so much turnover in staff, orthodontist, dentist, and management, that you get a different person each time. Once the new Dr comes in they change your treatment plan and they’re never in agreement. Second, they lie to you when you are setting up your contract. They say whatever you want to hear in order to get you. I was sold on a complete plan, phase 1 and 2. Once phase 1 was completed they said I owed $2500 for phase 2. I argued and proved that it was a complete plan and still management refused to honor my contract. (I will continue to fight this). Another thing, they sell you on procedures you don’t need. If you do choose to go here please get a second opinion. I wish I would have done this before my husband got an unnecessary procedure. Overall I can’t wait to be done and over with this place. If I could give them zero stars I would.
thank you for your 5 star rating.
Dental Group of Covina
Thank you so much for rating us, Erik. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Serena. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Steff1555
I came to have my wisdom teeth removed. The doctor was very kind and friendly. He did a really good job explaining n making me feel secure. The nurses n staff assisting in the procedure were also very kind to me. I appreciate it very much. Their understanding n patience with me during a stressful procedure made an amazing positive difference. Thank you so much for all of your help! I’m just so sorry that with all the excitement of the procedure I forgot their names or else I could publicly thank them. To the kind male doctor and kind woman with long blond hair in a ponytail n beautiful makeup, thank you so much!
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, Dental Group of Covina
Dental Group of Covina
teresa johnathan
Got all 4 of my wisdom tooth pulled By Dr. Dorsey he is a really good dr, also the team tht worked on my wisdom tooth were very nice
Dear Teresa, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Cheers, Dental Group of Covina
Dental Group of Covina
Roxanne Robres
All I can say is that the dentist and technicians treated me very well and made me feel very comfortable I would recommend your office to anyone who needs a dentist thank you very much and thanks for treating me as well as you did.
Dear Roxanne, we are glad you had a great experience at our practice, we always appreciate patients taking time out to write us a review.... see you soon. -Dental Group of Covina
Dental Group of Covina
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Maria. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Rosie Perez
Complete dental care from routine check ups, Xrays, and cleaning to minor surgery and orthodontic plans for children and adults. They are open late one day a week to accommodate your schedule.
Thank you Rosie for sharing your experience on Google with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you again. Dental Group of Covina
Dental Group of Covina
Sarah Knapp
I got an appointment quickly when I called. I barely had to wait to go back for my appointment, and they were very pleasant and efficient with the appointment! Everyone was very kind and helpful!
Thank you so much for your kind words, Melvi. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Marie Barton
Dental group of Covina is the best. The receptionist are so friendly. Very happy
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Dental Group of Covina
Dental Group of Covina
Thank you Brandi for sharing your experience on Google with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you again. Cheers! Dental Group of Covina
Dental Group of Covina
Pankti Madalia
Very welcoming helpful and friendly staff! Everyone in the front desk is so professional and manager helps to resolve any issues with payments and insurance. Great docs, and treatment coordinator with amazing assistants. Highly recommend this place
Thank you so much for rating us, Jamie. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Miguel Del Barrio
Helpful staff and great service. Pam was assigned as my hygienist. She made the deep cleaning quick and was informative about the following procedures.
Richard Alonso
Very friendly staff my son and I love the staff. Staff always makes the visit great
Mary Smith
Had crowns & a bridge done and the experience was actually pleasant! Dr. Yu is great, very kind, explains each process very well and very attentive to your comfort level. I could not have asked for a better dentist or experience! I would also like to mention David, he did all my impressions & was very kind and thorough. He and Dr. Yu were a great team. I definitely recommend those two AND Dental Office of Covina. You won't be disappointed.
carmen
horrible customer service, no empathy at all, very rude employees, no consideration at all, I will definitely not be going back, please spread the word DO NOT GIVE THEM ANY BUSINESS!!!!!!!!!!!!!!!!!!!!!!!! If can give them a zero star, I would!!!
Dear Philby, thank you for the feedback. We are glad that the team has taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Sincerely, Dental Group of Covina
Dental Group of Covina
Bonnie Sandoval
Staff is friendly but my husband had to wait an hour after they forgot he was there. They didn't explain what they were going to do to prepare him. They didn't ask if he was doing ok. They completely ignored him after the procedure was done.
Cesar Mata
Horrible service, take long time and they change price of service at the last minute, not satisfied with their service not recommended to no one.
David Castaneda
I came here last year in December and was disappointed on how I was dealt regarding my insurance. For starters, I have the best dental insurance from the company I worked for so I was expected to pay a low copayment. After my exam I was told most of the procedures I needed were not covered by my insurance and my bill came out to $1200. They referred me to a credit company with terrible reviews so by that point I just left and never came back. I went to another dentist for a second opinion about my insurance (not going to list which dentist to ensure I’m not working for anybody) and was given the same price but with having my insurance applied, I am paying less than half of what dental group was charging. The dentist I go to now broke it down to what my insurance pays and what I would pay so why was I charged $1200 for my procedure, stating “your insurance doesn’t cover this”? Sounds like they were just looking to get as much money out of me without having to go through my insurance. I’m very disappointed with dental group on how I was told my insurance doesn’t cover me. My insurance literally states that I’m covered for almost all procedure with a low copayment. I do not recommend this place once so ever. Please get a second opinion if you have already been here.
anita vandlay
The receptionists here are very rude. I had to reschedule an appointment and when I said I couldn't take the date they suggested they got mad at me!? WTF?! They need some more training! I'm looking for another dentist!
Victor Capetillo
I had a lot of work that needed to be done due to years of neglect of taking care of my teeth and not going to the dentist. The staff and dentist were very friendly and understanding of what I needed. The dentist was very professional and work hard to make sure the work was done correctly.
Renee Ossner
Been coming here for a few years now. Have had a variety of services and treatment done over that time period. I can tell they’ve made a lot of progress in improving the office’s efficiency and environment. Had my appointment today and they were quick and friendly. I was long overdue for a treatment because of finances/dental insurance and the office manager, Pam, helped me get everything in order. Thank you to the technicians, doctor, and hygienist for their help. I’m happy with my experience today and the service from all who attended to me. They truly care for your dental health and well-being. I feel relieved to finally get my dental care back on track. Thank you Dental Group of Covina!
New C
My husband and I have been going to this location for several years. We started going here due to my husband having a dental emergency on a Saturday. Our regular dentist didn't respond to my husband's phone call about his dental problem. This office made room for my husband quickly and the problem was attended to and medications prescribed. By the late afternoon, my husband was no longer in any pain. We never did get a call back from our former dentist, so we just kept going to this office. Over the years there have been several dentists who have rotated through this office. I have seen some reviews about this office complaining about long wait times. We have also experienced long wait times in the past, but it appears that they are working to reduce that. Currently, Dr. Tom has been there consistently, and our wait times have been much shorter. (We try to cut them some slack because we know what it’s like to have a dental emergency, which slows the office down.) My husband recently had another dental emergency, and Dr. Tom did a great job throughout with a superb outcome. My husband is blind, and Dr. Tom is very considerate about telling my husband each thing he is going to do before he does it to him, which helps to reduce his anxiety considerably. We hope that Dr. Tom will be at this office for a long time to come. Additionally, we have very much appreciated Pam—the dental hygienist—who is kind, personable, gentle, thorough, and efficient. Pam is very good about explaining her observations and recommendations so that we can maintain our dental health. Our teeth always feel so much cleaner after she works on them. We have also appreciated the rest of the support staff who have been both professional and friendly. Special mention goes to David and Sara who always do such a great job and inspire such confidence. They are very attentive, very thorough, and tell us what they are doing before and during their intervention. We hope they never leave.
We are incredibly grateful that you took the time out to leave us this rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you that make our job wonderful. We look forward to treating you again! Cheers, Dental Group of Covina
Dental Group of Covina
Misty Carbajal-Yearwood
We were both seen promptly and it was very clean and professional.
Corey Jugar
Excellent Customer service! Everytime I come here the staff is always so friendly. Pam my hygienist is always very, gentle, kind, and professional. Highly recommended this place for all your dental needs.
anju pal
I had a really bad experience with some of the staff members. They're very rude, very unprofessional, slow, stubborn and much more. Waiting time is over an hour every time I was there. People in charge of getting medical insurance approval took more than 3 months to apply and kept me waiting with an infected tooth. Put me on Antibiotics like 3 times. Never returned my calls. Didn't wanna talk to me when I went in person to question. Asked for their manager and was told 3 times that he or she was not available. Would not recommend this place to anyone!
Thank you for your feedback as that is important to us. We are very surprised and at the same time sincerely sorry that any staff member that you dealt with was rude. We pride ourselves on our commitment to providing world-class customer service and anything less is unacceptable. If you would consider giving us a second chance, as a new patient we are confident that we would change the perception you had about our practice. Please accept again our apology. Sincerely, Dental Group of Covina
Dental Group of Covina
Thank you Pam for sharing your experience with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you again. Smiles, Dental Group of Covina
Dental Group of Covina
Jennifer Paz
Always have dreaded going to the dentist until now! Elizabeth And Cindy immediately made me feel welcomed and comfortable. These ladies are awesome and provided amazing customer service. I connected with Elizabeth as soon as I walked through the door and made the whole process smooth and painless. Anyone who is feeling nervous or putting off getting dental work I urge you to make an appointment here. Elizabeth and Cindy will treat you well. I am glad I came here ( currently smiling with clean teeth ). hehehhe
Danny Thomas
They pay attention to your needs and make you feel as if you have been here a lifetime. The Orthodontist Dr. Lee gives the right advice and is 100% honest when it comes to care. The receptionists are very helpful and accomidating for all your appointments.
Steve Stancer
First time in, pleasant experience so far, a bit of a wait for lower denture, but ok with it, very pleasant young lady at the reception desk, if she didn't know the answer she found it quickly.
Rebecca Cesena
Beautiful custumer service. Always a good time with Denise. Dr Yu and Pam were so nice. Love coming in.
Laura Reyes Ortega
Thank you Dr Yu and asst Denise...you two are GREAT!! Tha.nks for being gentle ?
Thank you Laura, we strive to make your visits to our office as comfortable as possible. We are extremely happy your experience was smooth. Thank you again and see you soon. Smiles, Dental Group of Covina
Dental Group of Covina
steve gonzales
All the staff was awesome! Dr. Tom was great very pleasant experience also David was awesome as well. Also thank Pam for my cleaning. Highly recommend Today I had a cleaning done with Pam very professional and done in a timely manner thank you very much
Dear Steve, thank you for the feedback. We are glad that the team has taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. All the best, Dental Group of Covina
Dental Group of Covina
Reyna Gutierrez
Dr. Yu and Karina are very nice and helpful. Had emergency and they help me good..
Thank you so much for your kind words, Reyna. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Pinky Reyes
The staff really nice and accommodating from Dr Tom and the staff that assist me Karina, David and the rest of the group. Appreciate their help and care showed to me and the rest of the patients. Thank you.
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Anthony. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Diane Sabbagh
Thank you to Dr. Tom, Pam, Julie, Liz, Karina, and Cindy! Wonderful Dr. and staff. So kind!
Cesaria Mastromarco- GUEVARA
Great staff, upbeat and knowledgeable. But expect a wait. I waited 2 hrs once. But they know what they're doing. ?
Thank you so much for your kind words, Cesaria. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Thank you so much for your kind words, Maria. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Tim Michaels
Dental Group of Covina was simply an amazing experience, from scheduling appointment, ex-rays, to tooth extraction. Very fast and super friendly staff. Would highly recommend to anyone.
Critic 101
My experience at Dental Group of Covina was pleasurable. The staff were very helpful.
John Carroll
While I don't hate this office I do feel that they care mostly about selling you something. I know that I need work but I simply cannot afford it at the time. They seem to be completely astonished by the fact that I wouldn't want to do the work, then asked several more times when if I was sure. Yup I'm still sure that I can't afford it, after 15 minutes have passed. They are not awful but their bed side manor needs work.
Andrea
Dr Tom was amazing! Very kind and Gentle! The ladies were sweet and caring! They’ve showed compassion and patience... I recommend anyone who has bad anxiety.. Thank you guys for making my experience nice and easy!
Raymond Martinez
Girls are always welcoming and in a great mood! As much as I hate to say it, I actually look forward to going and getting my braces tighten every month!
Ramon Masongsong
The staff is very nice. But there biggest problem is they are constantly trying to up sell you products, services, crown replacements. They also have a habit of overbooking, causing extensive wait times. Lastly, they rush through teeth cleaning, and don’t do a very good cleaning job!!!!
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our patients. We hope you will give us another opportunity. Sincerely, Dental Group of Covina
Dental Group of Covina
Subha Srinivasan
Very friendly, customer-oriented dental office that is open on Saturdays. My husband found this practice one weekend as I was experiencing excruciating pain. There were a couple of issues including nerve/tissue damage caused by an abscess. Dr. Tom treated the abscess including root canals. He is a very skillful doctor and conducted the procedures very thoroughly. He is a very skillful doctor and has a very calm and reassuring manner. He did not rush through the procedures. He managed the root canals very successfully. I have double roots which was an added challenge for the doctor and myself. He pays attention to the minutest details right up to fitting the crowns. He is very patient and answers all the questions posed by me. Dr. Tom was very capably assisted by Leo, the Dental Assistant. Leo did a great job assisting Dr. Tom in a very professional manner. He was also very helpful and caring in ensuring I was comfortable throughout the procedure. We are very happy with the services we have received and I am happy to recommend as an excellent, caring and customer-friendly office. Thanks a lot.
Thank you for the very kind words Subha! We are happy you have had a positive experience with us and are glad to hear your concerns and worries have been addressed. We truly care about each and every one of our patients and it's nice to be acknowledged, so thank you again!! See you soon :) Smiles, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Evangelina. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
BJ Garcia
The staff is very friendly and attentive to my needs. Dr. Yu was kind and made me feel comfortable while she took care of my crowns. David and Karina were great as well.
Shudra Burton
I want to give this office a 5 star all the staff is great Julie sarita David dr Tom Cindy highly recommend this office to friend and family
Thank you so much for rating us, Rosalee. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Ashley Padilla
Dr. Tom was amazingly patient and gentle. Denise, his assistant was incredible and kind and she calmed me. Thank you guys! ?
Thank you so much for rating us, Ashley. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Tracy
I'm very nervous when I go to the dentist but I've been here now twice and I feel comfortable now going here. First time I came was to have a tooth removed and after it was removed I was surprised he was done because it didn't hurt. Unfortunately because of previous dental experiences at other dentistries I put off going and had to have the tooth removed. The second time I came in to have my teeth cleaned and have a filling done. I had no problem with it it was fast it was done very caringly because they knew I was nervous. There was no pain and it was an easy experience.
Cindy Luu
Great customer service! Clean facility. They were fast and explain all procedures in details. They understand your needs. Very accommodating! Recommend them! I would like to add that dr Tom and his team is great!! Recommend them!
Thank you Cindy. We strive to make your visits to our office as comfortable as possible. We are extremely happy your experience was smooth. Thank you again and see you soon. Smiles, Dental Group of Covina
Dental Group of Covina
Omar Jauregui
Dr Yu was very caring and patient with me. No waiting at all and Sarah was really nice. The receptionist very friendly.
Thank you very much for such wonderful feedback Omar. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, Dental Group of Covina
Dental Group of Covina
Thank you so much for your kind words, Gloria. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Linda Cisneros
The staff and Dentist Were very informative, friendly, professional and caring to my needs and what needed to be done. Would definitely recommend this place to family and friends
Thank you so much for rating us, Gabriel. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Thank you so much for your kind words, Madalyn. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Cindy Guadarrama
I had a check up with dr tom today and he was the best and cant forget about the staff they where great my visit was fast i would recommend this office to my friend and family
Elizabeth Rosas
Dr.Tom is amazing excellent customer service. Will recommend to my family and friends
ProPath Accounting
Great dental service. Our family has been coming here for years. Office staff, hygienest and dentist are amazing!
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Thank you so much for your kind words, Adriana. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Luz Paez
The doctors and the staff are really professional! They treat us really good! I would highly recommend the dental group to my friends and family.
Thank you Luz. We strive to make your visits to our office as comfortable as possible. We are extremely happy your experience was smooth. Thank you again and see you soon. Smiles, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Selena. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Kea'Era Brown
Pam and Dr. Yu were amazing. First visit was quick all staff was super friendly and sweet.
Thank you so much for your kind words, Kea'era. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Dear Angelica, thank you for taking the time to share your opinion with other members of the community. We pride ourselves on providing exceptional service to each client and are pleased to receive your appreciation. We hope to see you here once again and please bring your family and friends. We will ensure that everyone enjoys the same quality of service! Honestly, Dental Group of Covina
Dental Group of Covina
Ron Caudle
Highly professional team provided excellent care. All aspects of my dental treatments were explained thoroughly and I appreciated the great results.?
Dear Ron, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, Dental Group of Covina
Dental Group of Covina
Ramon Mendez
I recommend Dental Group of COVINA, the girls in front Liz, Cindy, Karina, Delia and everyone in the back oh and sarita are very friendly and the doctor is also Dr. Tom. I recommend the office, good experience
Thank you for your kind words, Ramon! We're glad you had a positive experience with us. We truly care about each and every one of our patients, and it's nice to be recognized, so thanks again! See you soon :) All the best, Dental Group of Covina
Dental Group of Covina
Nikita Wright
Very inefficient and slow service. Had a 9 am appointment and wasn’t seen until 10:15 am
Hello Nikita and thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, Dental Group of Covina
Dental Group of Covina
carlos arroyo
Dental group of covina had good service and did a really great job taking care of me and my teeth while having my braces definietly recommend coming here! 10/10
Dear Carlos, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Sincerely, Dental Group of Covina
Dental Group of Covina
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, Dental Group of Covina
Dental Group of Covina
Maritza Reyes
D.r Quinn was vey nice with my son n she was very patient with him I’m very happy the way she was with me and my son .
Thank you so much for rating us, Maritza. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Jocelyn. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Destiny Nicholson
Dr. Yu was amazing. She made sure I was comfortable and to go my own pace when doing my filling. She made sure that I understood what was being done to me and was encouraging when it was uncomfortable. Great experience and done fairly quickly.
Dear Destiny, thank you for the feedback. We are glad that Dr. Yu and the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Sincerely, Dental Group of Covina
Dental Group of Covina
Rose McCraven
Dr Yuu and Pam were amazing with my 14 year old son. Made him very comfortable. They were very patient with him and explained everything to him.
Thank you Rose, we strive to make your visits to our office as comfortable as possible for you and your family. We are extremely happy your experience was smooth. Thank you again and see you soon. Smiles, Dental Group of Covina
Dental Group of Covina
Mary Bettencourt
my mom adrianne would like too thank the friendly staff , dr.asistance Leo and Dr. Tom for A very comfortable visit .
Thank you so much for your kind words, Mary. We really appreciate you taking the time out to share your mom Adrianne's experience with us. Dr. Tom and the entire team look forward to seeing her and yourself again soon. Cheers, Dental Group of Covina
Dental Group of Covina
Nancy Mata
It was a great experience everything was explained very well. Assistants were nice and professionals. I will definitely be coming back.
Evelin Mendez
I love how helpful this office is. Cindy, Delia, and Dr. Tom always do a great job. Thank you for everything.
Sandra Sandoval
Today was my first visit and it was outstanding !! All the workers here are super nice and made me feel very comfortable . Would highly recommend the dentist .
Thank you so much for rating us, Rick. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
yolanda rodriguez
My orthodontist is the best! She’s very sweet and smart knows what shes doing! Makes me look my best
Thank you so much for rating us, Angelita. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Gabriel Garcia
Dr.Lee is really nice and really careful. She has always made sure I was comfortable. I can now smile with confidence thanks to Dr. Lee.
Thank you so much for providing this wonderful feedback! Dr. Lee and our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Dental Group of Covina
Dental Group of Covina
Nancy Iturralde
I love this place. I came in today for a chipped tooth and it was amazing. Dr. Tom is wonderful. The staff is amazing and loving. I recommend this place to everyone.
Thank you for the very kind words Nancy! We are happy you have had a positive experience with us and I'm glad to hear your concerns and worries have been addressed. We truly care about each and every one of our patients and it's nice to be acknowledged, so thank you again!! See you soon :) Smiles, Dental Group of Covina
Dental Group of Covina
Cophia Guerrero
Had a great experience thanks to Dr. Yu. She was very friendly and addressed all my concerns. Great staff
Tina Reynolds
had my scraps with Pam, she was gentle and really good with what she does, I'll come back to her
Larry Lacy
Had my teetg clean from Pam and it felt so good. She was thorough, gentle and very caring and informative. I would refer my friends and family to dental group of covina to see her
Ruby J.
They were very nice. I came 1 hour late for my appointment and were willing to still take me. While I was was waiting after my xrays I was given a free toothbrush and floss. The doctor and staff explained what is happening every step of the way. Once and awhile they would check how I was doing and ask if I needed a break. The Dentists and their assistants are considerate of the patients.
Dear Ruby, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Sincerely, Dental Group of Covina
Dental Group of Covina
Yolanda Swift
I absolutely love their dent hygienist!!! Pam is the best. She took her time with my 13 year old son and explained every detail! The girls at the front desk are so nice and helpful!!!
Thank you so much for rating us, Yolanda. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, John. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
joeyra26
Everyone at Dental Group of Covina was very nice and helpful. Dr Tom, David, and Karina treated me really good and were very informative. I'm happy with the work and service I received.
Tiffany Ojeda
I did not want my daughter to have x rays done and wanted only a visual exam and a cleaning. The doctor was insisting on x rays and was upset that I did not want to. The person who cleans the teeth was a total B and didn’t even do her job correctly once she was done with the cleaning she took her paperwork and said bye. I went to the front desk and asked about the fluoride that’s suppose to be put on after the cleaning & was told she was suppose to. When we asked her she said she wanted to check out insurance first. How rude. Why wouldn’t she tell me she was checking on it and have us wait but instead she was rude about the whole thing. The girls at the front desk are friendly that’s about as nice as they are here.
Mary Garcia
I recommend this place, they do a great job and the customer service is great!!
Edna Flores
Dr Tom and his assistant are great! Most of the time I had senior moments and I could not talk but they manage to communicate with very well. Looking forward my next visit!
Elizabeth Hernandez
I had an appointment, so I was the first. It was my first time. Other people arrived and they went first. I arrived before 10 and came 15 minutes early. At 12, I didn't see the dentist.
Sacha Barnes
Dr. Tom was awesome. I came in with so much pain and he was kind, fast and made me feel comfortable throughout the entire process! Thank you Dr. Tom!
Claudia L Koudymova
Dr Yu is the best! Super patient with me, awesome dental work. Sarah was also a great assistant. Denise worked around my work schedule to set up my appointments. Overall, I am very HAPPY with the results. I recommend Dental Group of Covina!
Margarita Zavala
This office is the best never been to a dental office with sure caring people and that they explain everything you need I highly recommend this dental office to my friend and family these best staff and dr
Dear Margarita, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Sincerely, Dental Group of Covina
Dental Group of Covina
Jeanette Barrera
Been here 3 times in the past month in a half for a crowning. All 3 times I have had the technician David and Dr. Tom. Both very professional and answered all my questions willingly. I was seen within a few minutes of my appointment and no time was wasted to begin the process. Very satisfied with my experience.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Group of Covina
Dental Group of Covina
baldemar torres
Dr Tom was really nice and professional. Denise was really helpful. Pam the hygienist was professional.
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Ernest. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Guillermo Galeano
Dr Yu and dr Tom are such great drs I highly recommend them to my family and friends cant forget about the staff they sure great people
Carmen Trejo
This dentist office is very understanding of my Denture situation. Doctor Yu is very good and compressive. His assistant Denise Garcia was happy to guide me. I recommend this Officina to everyone, especially people with teeth.
Thank you very much for such wonderful comments. We like to hear what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Please feel free to call the office at any time if you have questions. Wishing you the best, Dental Group of Covina
Dental Group of Covina
Irma Rosales
I am very happy with the attention of the Drs. All Staff very Good Excellent!!
Thank you, Irma, for sharing your experience with us! We pride ourselves on our customer service and caring for our patients. We hope to see you again. Wishing you the best, Dental Group of Covina
Dental Group of Covina
Thank you Jackie for sharing your experience with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you and your family again. Smiles, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Diana. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Jeff Smith
Dr Yu is very patient and made both mine and my two daughters experience as painless as possible...
Dear Jeff, thank you for the feedback. We are glad that Dr. Yu and the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you and your family at your next visit. Smiles, Dental Group of Covina
Dental Group of Covina
Alejandra Martinez
Pam did my cleaning it was a very quick procedure I appreciate how quickly she did it.
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Dental Group of Covina
Dental Group of Covina
Guadalupe Hernandez
Doctor Yu was very patient with both my son and daughter. My son can be challenging but she stayed beside him talking to him and asking him about himself to ease his anxiety. She was very polite and patient.
Dear Guadalupe, thank you for the feedback. We are glad Dr. Yu was able to put your son at ease and taken great care of him during your visit. You are absolutely right though the dental office can be a scary place; however, we are glad that we were able to change your perception and get your children on-board for maintaining and keeping their teeth and gums healthy. See you again soon! Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, Dental Group of Covina
Dental Group of Covina
judy Martinez
I had a great experience with them i really appreciate the Dr. He is amazing thank you so much Dental Group of Covina.
Dear Judy, we're glad you had a great experience at our practice. And we always appreciate patients taking time out to write us a review.... see you soon. Smiles, Dental Group of Covina
Dental Group of Covina
veronica candelario
Pam the hygienist was amazing! She really cared about the work she was doing and was not only careful and cautious but really got the job done. Definitely recommend!
Dear Veronica, thank you for the feedback. We are glad that Pam has taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, Dental Group of Covina
Dental Group of Covina
Maria Plaza
I had two appointments with this dental office and everyone has been friendly and accommodating. My procedures were done well with ease. I recommend this dental office to anyone who needs dental work done. They do great job!
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Juan. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Nora Sanchez
The staff are wonderful but the dentists are money hungry beeps in particular Dr T & Yu or ? (Only).. So I went to see IF they would help me with issue of the front teeth that chipped on my bridge which is scratching my lip so ALL I needed was for bridge to get a lil patch of acrylic (this has been done before) but Dr T kept pushing for me to have work done when I DONT have the funds Now so I CAN'T. It seems to me that he has an issue with listening, HE doesn't get it & I am not going back nor am i taking my kids there again. I am the one paying period, at least that's my statements show .
Thank you for bringing this to our attention Nora. We are so sorry to hear this was your experience with our office, we have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Group of Covina
Dental Group of Covina
Maria Flores
The absolute BEST experience I've ever had at a dental office!!! Julie Galvez & Denise Garcia the 2 x-ray techs ABSOLUTELY AMAZING ( I'm a severe gager) Dr. Yu extremely knowledgeable, compassionate, & patient. My hygentist Pam is also AMAZING! I highly recommend Dental Group of Covina!!!
Cassie Franklin
Super fast friendly and affordable. They also always have a good movie playing while they put you in the worst pain ever.
jonathan Gutierrez
never will change my dentist ever again ! highly recommend this facility and make sure atleast one appointment with dr pam she is amazing
Thank you Jonathan for sharing your experience with us! We take great pride in our customer service and taking care of our patients. Pam and the entire team look forward to seeing you again. Cheers, Dental Group of Covina
Dental Group of Covina
Regina Robles
Came in today for removal of braces and cleaning. Service was great all around and was seen in a timely manner.
Thank you Regina for sharing your experience with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you again. Cheers, Dental Group of Covina
Dental Group of Covina
Alex S
This was my first visit here and I can say it was a really good visit! Pam did a great job doing my cleaning and Julie was super friendly as well as the front desk.
Roxanne Rojas
Corrina,Delia,Pam,Dr.Yu,Sarah,David, & Claudia were up and beyond the call of duty wow!!!! I had a bad chipped tooth that needed a Crown, I needed 2 Crowns actually and words cant explain how fast & accurate my service was!! Best Dentist trip ever!! Yes Im speechless how well I was treated and taken care of!! Some of these bad reviews im reading do not make any sense!! Thank you Dental group of Covina!!
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Dental Group of Covina
Dental Group of Covina
samantha weisser
Very kind staff. They are understanding and the hegenist was extremely carefull around my sore tooth. The did not surprise me with any extra costs. They laid out everything that I would need to pay for before they did any procedure. The staff its patient and kind. Thankyou!
Liz Olivarez
All are so awsome make you feel comfortable very kind thank you dental group my xray technician was the best ?
Tony Ortega
My Experience at Dental Group, of Covina was pleasurable and Satisfying Manager and Staff made me feel safe and comfortable, I highly recommend going here for any type of dental I had a wonderful experience Today with PANKTI.my hygienist she took very good care of me making me fell Comfortable. once again I want to thank everybody there for all your help.
_marr marr
Pam my hygienist was really nice, i was gagging too much and she was understandable and patient, I would absolutely come back.!!
Melanie Medrano
I love this place! The office staff is always friendly and professional. The doctor's are great with kids.
Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Kay Desorey
This place is open on Saturday which is really convenient because of my schedule. Walking in you are greeted by the front office receptionist her name is Alexa, really sweet and very professional. They were seeing by ortho first. Ana the ortho manager works with if you have bad credit. Pam the hygienist is very detailed when cleaning your teeth. Sarah the assistant was very helpful as well. Overall I had a good experience, first visit will be coming back in 6 month for their second appointment.
Ocla Distributer
My whole family loves this office, Claudia Santos mngr is Energetic in getting your dental done.
Deva Anderson
Wow! What a terrific dental office. Manager, Claudia, made me feel welcome over the phone. She was so knowledgeable too. Office staff member, Delia, was so pleasant, positive and efficient. She knows her stuff. Julie, the radiologist, was a great listener and kind and compassionate. Her supervisor, Sarah, was very professional. All in all I was very happy to have been referred to Dental Group of Covina!
Nydia Ayon
The staff is always friendly and helpful. Karina explained to me my benefits and what was going to be done thoroughly I even called her with some questions and she was very polite. I highly recommend this dentist very clean and high tech.
FRANCISCO Rosas
The service I received at debtal group clinic It was very good and I can recommend it with my friends. All employees were very attentive and professionals Dr. Tom Manager Claudia Thank you all..
Natasha Nicole
They took great care of me during my first visit explaining everything to me thoroughly throughout the visit. The lobby was full when I got here and I was seen within 30 mins of arriving. I would definitely recommend.
Gilbert Hernandez
I would like to write and let you know that you have an amazing office staff particular Delia your receptionist . On a hot day I was at Lowes waiting for a ride and noticed your office and decided to come in and Delua greated me and let me know I can be seen now she handed me the paper work and then I realized I did reading glasses and proceeded tomorrow hand the forms back to Delia because I could not see and she asked me to wait. To my surprise she helped me enter everything into the computer in the middle of everything she was doing. I was so touch because she treated me like a human being and not by how I looked. Moving forward I have a awesome smile and that one day Delia encouraged to stay and she helped hanged my life now for the better I can go on with life and smile and people don't judge me any more. I feel good and I am not afraid to smile again. She is an amazing person and I want you to know what she did for me. Thank you and I will always be grateful to Delia. I lost my wife of 22 years recently and was feeling very depressed but now my life has a new meaning with my new smile. Thank you Delia
Irene Gonzalez
Their service is very good, they serve promptly, they also serve without an appointment, it is good, recommended
Yamily Delacruz
Great service , especially Claudia she always is very helpful when you need something , I recommend the Dental Group of Covina, freindly people.
Luis Garcia
My experience at the Dental Group of Covina was very fulfilling and exceptional, I had the opportunity to become friends with many of the staff that were taking care of me at the time. One person in particular would be Claudia, she explained my plan clearly and carefully- I felt very comfortable and not anxious at all before getting braces. The wait time is always under 5 minutes and the staff are very respectful towards you, my past orthodontist was horrid which leaves me wondering why I didn't choose to come here sooner!
Frank Donato
If I could give you a zero star I would your service is horrible had an appointment at 5 at 6:30 I was told dentist was too busy he cannot see me to come back tomorrowI come back the next day spend another hour and 45 minutes I still couldn't get service I canceled my kids appointments for the following week and now calling my insurance company to change my provider. It seems like they have a bunch of dentist chairs but only two dentist they will sit you in the back and let you wait there forever worst customer service ever
Juan Leyva
David did an amazing job cleaning up my temporary crowns until I get my permanent ones on Tuesday. He took his time and effort to make sure my front teeth were clean and placed correctly. I appreciate the work he did and would go to him if any one needs a clean replacement for temporary crowns. Thank you.
Dear Juan, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Here to serve you and your crowns, Dental group of Covina
Dental Group of Covina
Lee Loza
It was my 1st time @ dental group of Covina & the staff was outstanding & they all worked together great team in that office glad my girlfriend Recommended me here ?
Thank you for the feedback, we are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. May blessings and smiles be yours, Dental Group of Covina
Dental Group of Covina
Martha Valladares
I had some teeth treatment about two years ago in this clinic. I paid everything off. However ny brother went to not long ago and he was told that I owned money. My brother told me about but I did not listen to him seens I knew I had paid for all they did and besides I never received a letter or phone call in regard to any debt with them. So have gotter a notification on my credit rapport that I have been sent to collections by this dental clinic. So In call them to make that clear they told me it's has been a mistake that they will contact the collections company to remove that from my credit report....they have ruined my credit for not reason. I am still waiting for them to correct that ERROR. I DO NOT RECOMMEND THIS DENTAL GROUP OF COVINA. THEY ARE NOT PROFESSIONAL ON WHAT THEY DO.
We are sorry to hear about your experience a year ago. We strive to provide great service to all our patients. We would like to offer you an opportunity to reach out to us personally so that we can try to correct the situation. Please contact us, If you’d like to email us, please do so at feedback@westcoastdental.com Sincerely, Dental Group of Covina
Dental Group of Covina
Dear Ryan we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Group of Covina
Dental Group of Covina
Dear Aryna we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Group of Covina
Dental Group of Covina
kristina
I wish I could give this place no stars. My son was seen for dental work and they had to use every xray tech to take proper pictures. We were there for 4 hrs. Then their "office manager" named Claudia said their office refused to submit proper coding for my son's referral to be approved. This is the nastiest ghetto office you will step foot in. Do not take your children here
Angie Ruelas
Pam and Liliana were AWESOME! they had so much patience to deal with my 3year old! Highly recommend this office from front office staff to Dentists and techs.
Miriam Palomino
Wait times are ridiculous! Appointments mean nothing here. 4 hour wait for a 10 min procedure.
Rachelle Marie
I took my autistic 8 year old here to get her underbite checked, first of all they got the ortho scheduling wrong and we had to reschedule. 2nd visit, we realized how unprepared they were for special needs children. After the consult, we were told she needed headgear therapy and a palate extender. We were told her underbite was severe and that medi-cal might cover the cost and that they would take molds and submit and get back to us. Almost 3 months went by and nothing. It took two weeks for me to get in touch with the elusive Anna. Noone gave her any messages or gave me any other resources to call. Time was of the essence since treatment needs to begin for underbite optimally at 8 yrs old and my daughter had just turned 8 in January and the appt was in Feb and here it is May. I was told by staff to call medi-cal myself. So I did, and was told to call dentical. Once I did, they told me NOTHING WAS EVER SUBMITTED.! After that I finally got in touch with Anna and she proceeded to tell me that nothing was submitted because she didnt have her adult teeth and there was nothing they can do. This is completely contradicts what we were told by the orthodontist. And if they were not planning on submitting why did they take molds? To scam medi-cal? And if it couldn't be submitted to dentical why were we not given other payment options to fix her underbite? This place completely dropped that ball, the left hand doesnt know what the right hand is doing. What was worse is how rude Anna was in trying to make it seem as if I got all my facts wrong. So is Anna lying or the othro? We took my daughter across the street to Western Dental who has better tech and better customer service...guess what? My daughter is getting the headgear and palate extender she needs right away so she can avoid having teeth pulled and her jaw broken later...this place needs to check their staff and get their facts straight and follow through and follow up, why should I have to chase you down or do your job. You've lost my business and my ex husbands business too as we were regular clients. Bottom line...go across the street to Western Dental.
Sally ARZATE
At this time I have no complaints they have been completely nice they pay attention to what I want on my dentures and try to help me as much as they can I really like the help there they all treat you with respect and they pay attention to you thank you .
Darius Lamar
This place takes forever!!!! Never look forward to coming here. Every single time I have an appointment here i have to wait ATLEAST an hour & on the weekends it's even worse. Today I have been here waiting for 2 hours and 40 mins & counting. What is the point of an appointment if you're not seen at your appointment time!? Ridiculous
Stefany Gonzalez
Do not recommend this place I have had my braces since second grade and they have done nothing at all. My parents have paid $7,000 dollars !! This is unbelievable! The waits are 2-3 hours long . The ortho doctor dose not care if u have had braces for a long time !! Every time I come the only change tha band colors and that’s it !!! 100% do not recommend this awful and disgusting place ever !!!
Thank you so much for rating us, Anna. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Juanna. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Oscar Perez
Went in as an emergency case. Staff was friendly and I immediately felt a level of comfort I wasn’t expecting. My benefit was quickly retrieved and was seen within 10 minutes after filling out the paperwork. Arnica was friendly and reassuring that it’ll all be ok. She was right. I’m glad I went in and will continue to go. Thank you Dental Group of Covina.
Hello Oscar, Thank you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the City See you soon. Dental Group of Covina
Dental Group of Covina
isagani velasco
Everybody is nice & friendly. Dental staff & Doctors/Dentists are not only nice but their team is one of the best in my experience.
Thank you very much for sharing your experience. We are thrilled to read about your experience in our office. Dental Group of Covina
Dental Group of Covina
Sergio Cuevas
The place is quite clean, the staff is very friendly and very professional.
Dear Sergio, thank you for taking the time to share your opinion with other members of the community. We pride ourselves on providing exceptional service to every customer and are happy to receive your appreciation. We hope to see you here again, and please bring your family and friends. We'll make sure everyone enjoys the same quality of service! Sincerely, Dental Group of Covina
Dental Group of Covina
Thank you so much for your kind words, Eileen. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Myle Ly
My son was seen about 6 weeks ago and need a crown for one of his tooth. I wanted to schedule an appointment for his crown, but i was told he need prior authorization before he can schedule the appointment even though I told them that he has ppo. I was kind of confused and thinking to myself why would we need prior authorization, but ok thinking that they should know what they are doing and just left . We’ve waited more then 4 weeks call back and was told that the authorization was still pending and they will call the insurance company to call back later. I call the insurance the same day and the insurance contacted the office. The insurance told me that the office informed her that my son don’t need an authorization that why they didn’t submit one. I was very upset at the misleading information and the lies that was given to me . I hope that we never have to go through this again . I know that everyone in the office is nice but not everyone is knowledgeable.
Thank you for bringing this to our attention. Myle, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Eva. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Covina
Dental Group of Covina
Thank you so much for rating us, Allen. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Gage
Dental Group of Covina
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Dental Group of Covina
Dental Group of Covina
Kimber Larson
I’ve been here three times and every time they FORGOT ABOUT ME, literally forgot I was in the chair. I used to love the dentist, until I came here, please go anywhere other then this place! I went in for a cleaning and every time my teeth were never cleaned...
We are extremely sorry to hear about this, and even more sorry to disappoint a patient. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Sincerely, Dental Group of Covina
Dental Group of Covina
Dear Maria, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
Dental Group of Covina
Lorena Fitzmaurice
Beware female asian Doctor changes diagnoses on other Doctors. I am now dealing with a fractured tooth and it could be resolved if the woman Doctor would of followed Doctor Sienas plan.
Ora Johnson
Had to get all my teeth pulled and bone graft done, dentures were not made right and now dealing with insurance to have another set made, tops are too bulky they didn't even make the groove for the skin under top lip and it cut me, bottom are always cutting me and cant eat with them they even sent them to lab and the bottoms are worse. Had a dentist told me to just use oral gel. When the lady did the impressions she just slopped the stuff on like she was in a hurry. Never asked me if I wanted natural color or the shape they made that decision on their own. Would not recommend this place. New staff not friendly. Only one that is great here is the oral surgeon dr. Dorsey is he great and cares about his patients.
Dear Ora, thank you so much for writing. Our team takes a lot of pride in its work, and it saddens us to know that we have failed to meet your expectations. We apologize for any inconvenience that you have experienced during your visit. The more we know, the more improvements we can make, and we hope you'll decide to give us another chance in the future.
Dental Group of Covina
T. H.
The service here is terrible, they made me wait an extremely long time in the lobby after signing in. Finally just walked up to the desk and started asking questions. The secretaries are very vague and misleading when it comes to pricing and itemized billing. There were " mysterious" out-of-pocket charges every time I went in for something that my insurance should have covered. Very unprofessional..!
Rose Glenn
Great service, Claudia was wonderful to get my worked financed. I love that the dentist didn’t make me feel bad about issues with my teeth, right away gave me best options. I would recommend dentist to friends and family, thank you to all that worked on me.
Lakers Dynasty
Great friendly staff..went above and beyond to make me feel better..I would recommend them to anyone.
Alicia Rodriguez
Unfortunately I came in today to bring my kids for a regular check up and we had an appointment was at 2:00pm and we waited for 3 hours. When I asked why there was such a wait they told me that there was only one doctor available. The point is why would they accept appointments if they don't have enough doctors to attend all the patients.
roger long
The dentists there are extremely rude to their patients. The waiting for a 3 o'clock appointment was 2 hours long. Doctor Yu the Chinese lady was very unprofessional. Well, 5 of us will be leaving this place as today is our last visit to this horrible place.
Hi Roger. Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. . If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com
Dental Group of Covina
Carissa Rosenfeld
Everyone was very nice. Easy to make an appointment with them and was able to get in to see the doctor right away. Due to the schedule, and me being a new patient, they were able to take x-rays, figure out that I had cavities that needed to be filled, and filled them all within the same visit. Highly recommend them. Great quality work and was the best experience I every had at a dentist office.
Jamie Koch
My visit yesterday was one of the most pleasent visit to the dentist ever. Everyone was very very nice always smiling always making you feel very comfortable I never have had such a good experience at the dentist can't believe I want to go back that's how nice everyone was and I mean everyone thanks so much.
Marc Anthony
My experience with Dental Group of Covina was in my opinion after going to two other dentists including my own. Was the fast response great service,my pain was gone . swelling in my face eye gone Thank you Dental Group
Ashley Salmeron
This was my first time here and everyone has been so nice to me! They have made me feel very comfortable and I usually hate the dentist!! Highly recommend
Arlene Martinez
The wait time is way too long. I always have to go to the counter to see how much longer I have to wait. I’m always on time for my appointments too.
Janet Finnsson Fagan
The staff was polite and conscientious. I was seen promptly. The periodontist patiently explained his findings and made sure I had a good understanding of the diagnosis. I was extremely satisfied with thier professionalism.
Michele Long
Love this dentist! Very patient with me. Especially the young lady named Danielle who took my Xrays. Her customer service skills were on point! Made me feel very welcome! Definitely my new home dentist.
Norell Chavez
I have. Medical n they say to do my root canal is covered so i get it done then. They tell my crowns not coverd.
Ron Beckel
The only word that comes to mind is Ghetto. Every face that came out of the back looked incredibly angry, frustrated, generally unhappy. This would have been my first visit had the intake not taken an hour. However the long wait gave me enough time to realize this wasn’t the place for me. I left before I could experience the service. I’d rather pay out of pocket and get quality service than be herded threw the masses (yes this place is huge) and treated like cattle. There was 5-7 office staff one young lady with a facial tatto. Don’t get me wrong I have tattoos and I’m pretty liberal in my outlook but having the face of your business tatted up gangster style speaks volumes about your despair to keep employees.i will never get back the hour of time they wasted but I won’t have to live through the awful experience of their dental work either, I guess it’s a wash.
Amber Martin
I've had a slew of negative experiences. I was unable to update contact info for over a year and my son missed several ortho appts because of it. They told me they had to leave the person who brought my kids in initially, which was my mother, and said they didn't have an option to change it? They also kept changing Ortho Drs and every month their was a different one and I feel as though my son's not on track with his original treatment plan. I've also been misinformed several times in regards to my care, such as waiting over a month for an authorization through denti-cal, it being approved, then the receptionist telling me the day I show up for my root canal appt that the specialist didn't take my ins (straight denti-cal), and that the authorization was for the general Dr, not the specialist, which it was supposed to be for to begin with. It took me 3 months to finally get my root canal, and luckily they squeezed me in as an emergency because the pain was so bad and my infection was so bad the antibiotics didn't work. I feel as though my comfort and best interest has never been a priority and the only way I got any assistance was persistence and calling the ombudsman.
Maribel Luevano
They always put paying customers first then people on medical, or private insurance. They discriminate people who don’t pay out of pocket, and keep you waiting for long time. The dentist are always in a bad mood they roll there eyes. The last time I was here, there X-ray machine was down, the dentist still checked my mouth, and just assumed I needed lots of work down, with no X-rays. The worst part was how rude he was about my smile. I don’t need for someone to tell me I have shity teeth, I know that. It’s a reason why people try to get things fix not talk down too. They tell you, you need other work done, when you went in for another reason. This place is awful, save yourself time and go to another dentist
Jennifer DeLaRosa
Done with DGOC !! Been coming here for years and I dread it Because I’m always here for more than 3 hours each time . I waited For an hour and I’m done !! Sick of waiting for the past years for hours and hours for mediocre work to be done . Bye Felicia taking my business elsewhere.
Judith Farrell
It was a real headache finally getting all the authorizations and paperwork together for my extraction. The office staff at this location is NOT helpful and rude. They act like you are a bother to them. When I called to make my appointment, the office manager refused to make it and hung up the phone on me. When I called back, no one answered the phone. Only because I wanted to see this doctor specifically (Dr. Dorsey) did I put up with the office staff. The doctor was very different, kind and professional. Extracted my wisdom tooth quickly and without a lot of trauma to my mouth or face. Excellent surgeon, highly recommend! Would give him alone 5 stars. The nurses did push me out the back door before I was completely awake and didn’t let me fully wake up. Thought that wasn’t the best way to treat someone after surgery. Better see this doctor at one of the other offices he works from, if you don’t want to deal with the bad front office staff here.
Step Rodriguez
Great experience great staff and dentist. Number one in my book. Thank you
mark Pavon
The worst dentist office I have ever ever ever been to people please listen to me allthe staff members are rude at my last appointment it took me 2 1-2 hour's just to be seen then having to deal with these rude, disrespectful, unhappy staff that hole time i had my elderly father waiting in the car do you think they gave a dam hell f***** no then to top it of when i did finally see a dentist she spent maybe 10 minutes with if that!!! So people please do not make you and your family go what i went threw if i could i would write page's and page's of all the negative stuff they put me threw and especially if you have insurance for get about that is a hole nother 10 pages of negative reviews just put it this way staff very lazy very rude like i said if i could give them a negative -5 i would!!!!!!!!
Art BanDit
Pro Vs Con: Pro: They have batman on roller skates in the parking lot to get business CON: Not only do they make you wait over a month to check on SIMPLE questions like "Will my insurance cover this" But they push the "Get it don't now, pay out of pocket, etc" When things are so simple to look up. This place is a financial drain and the staff is a bunch of liars. YOUR JOB, google the information, and treat your customers with dignity.
Wendy Burke
Just walked out, had a new patient exam, they took me in, took xrays and left me sitting in the chair for 2.5 hours! Never got my cleaning, nobody explained why I had to wait so long. Chair had some weird yellow drip dried on it. Worst dentist ever, avoid at all costs.
OMAR ORTIZ
They are so rude but pretend to be nice. They always charging for stuff u really don't need. There ALWAYS LATE when it comes to the schedule appointments. There's always people complains in that office. I truly believe There should be an evestagation to this office of practice. For all of you writing positive reviews one day I will read a negative review from you.
Stephanie Ferreyra
Made me wait two hours past my appointment time. Promised orthodontist on Saturday’s and now orthodontist is only available Monday’s and Tuesday’s. Very poor rescheduling abilities for ortho.
Samantha Garcia
It's a terrible place, when you go for the first time they take care of you very well, but you're just patient and they behave very despotically, especially the manager, and be careful because they say they cover your teeth and don't do anything just to charge the Insurance. I don't recommend it, but not at all!!!!!! Horrible experience, they treat you really nice the first time you visit them, then after a few visits they no longer treat you like a customer, and they treat you very rude!! All they do is rob their cutomers and lie, they charged my insurance for a couple of jobs that they never did to me....be sure to avoid this place!!!!!
Craig Silver
What a joke of a facility. Even with appointments I find myself waiting 45 minutes or an hour each time!
Tanna Primante
I was treated very well at the Dental Group of Covina. I had some difficulties with my Access Dental plan however it was in no way due to Dental Group of Covina. In fact the office manager, Claudia Santos, was quite helpful with the insurance problems that arose on my visit.
Mrs. O.
I had a root canal and crown, it just fell off. I had paid cash. Now I have to pay all over again to have the procedure redone.
Jacob Reza
Experience was great. Friendly service and caring . Always showed what options I had before preceeding . And always kept saying good job during the cleaning or inspection to give the sense of appreciation
Rockie Gomez
My first visit here after so many years! It wasn't a painful process as I anticipated. Started off with x-rays, the xray tech was so professional, courteous and her smile was contagious. Next, the Dr. Came in and explained all the damage from lack of visits and answered all my concerns. Hygienist arrived shortly and also gave her recommendations and how the process would be completed from start to finish. Lastly, billing, treatment plan was discussed. Usually I arrive anxious and leave worse than I felt coming in but the environment and staff here at Dental Group of Covina, made me feel calm. I recommend DGOC if you are looking for a new dentist or are new to the area. My own personal opinion, the staff was very professional, educated in their field and knew what they were talking about and they made sure I understood what they meant. Did I mention friendly :)
morrissey moz
This place is awesome, I called 1800 dentist on a Sunday n Monday I was here at West coast dental, taking care of my tooth, so fast ,proffetinal ,n nice, the dentist is amazing....I love this place..
Arlene Calderon
Everybody's pretty friendly. Dr. Chen is great. She explains things is quite funny. Karina is really nice and explains the payment plan.The only thing that sucks is the wait.
Toni Belle
Very nice staff. Clean and orderly atmosphere. Friendly Doctors who seem to be knowledgeable
Gini Krasney
I was very happy not only with the dentist but with resolving my dental issue.
Veronica Del Muro
Very friendly. The whole staff was helpful and nice. It was my first time going they explained to me everything that I needed and had going on. Love the communication hope to continue to have good expiernces here.
Davon Whitman
I had a wonderful experience today. I was ten minutes early and I only had to wait about 15 minutes before I was seen. The people in the front were nice, the X-ray tech was nice, and the doctor was nice. The prices for my treatment was fair and it seemed as if they were being honest. Finally! I've had bad experiences in the past with the dentist trying to rip me off. Dr. Bryant is very knowledgeable and very friendly. I highly recommend asking for her.
John Catania
Covina Dental is Extremely organized group of Professionals that focus on the Quality of Service above all else..
Michelle Zamarripa
Everyone was very polite and professional. Dr. Chen and her team went over and beyond to make me feel comfortable and got the work done as painlessly and quickly as possible.
usmc 1976
>Quiet and professional office. >There's a tv/movies for the kids in the front room. >Within walking from bus stops on Arrow Hwy and Azusa. >I look forward to have Dental Group of Covina as my dentist.
colleen brown
All of the staff were very friendly and helpful i think most people are very nervous when they go to the dentist and the people here make it easier for you to do what you have to do.
Lisa Benavides
I love the way they treat their patients they treated like family Dr chu is my favorite doctor she knows my fears and is patient and kind the staff is great I love this place I wish I would found it sooner because I would not loss my teeth lol
WANDA BELLEVILLE
They over prescribe services and the crown they made keeps falling off. Crown was recemented less than three weeks ago has fallen off for the third time.
Julie MC
Do NOt go to this place. Yes they are very clear short and to the point. I have medical. I went there because i was missing my tooth and they basically were trying to charge me $300 to fix it and they said i had a root canal all lies! I went to another place in Baldwin park they were more genuine and my insurance did cover the work even though they said it didn't. They didnt care. People becareful. ..this place is expensive and they try to charge you for unnecessary things they even give you all this information to make it seem like they know what they are talking about to get you to do extra work on yourself. Get a second opinion.
stompamoto
great service and huge care coming from the office manager, thank you very much. Dr Lee my favorite orthodontist specialist, always clear and with such great care and interest in every follow up visit. Pam, the dental Hygienist specialist, is great in every way, kind and careful ,always on point. Overall a great experience!!
Thank you for the feedback. We are glad that the team has taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, Dental Group of Covina
Dental Group of Covina
Alyssa Hernandez
I enjoyed my first time here at Dental Group of Covina. Wait times are a little long. Overall good dentist visit though.
Derek Tomeck
Dr. Vito was very professional and made me feel very comfortable. I don't know anybody that wants to get there teeth pulled but you'll be in good hands with Dr. Vito. Thanks!
A Squirtle
Waited 2 hours for a 5 minute "cleaning". The dentist seemed nice, but I won't be going back. I just didn't trust the place.
Ben Mennegar
I have been going to Dental Group of Covina for few years, i have been very happy with them. They are very nice and never caused any pain.
Renee De Castro
One stop, over all dental center...open even on Saturdays and staff are willing to work with you from how to make your mouth healthy to having good, affordable financing, and solving challenging dental emergencies...Thank you!
Noshaja Davis
I wanted to give no stars! I showed up at 245 for my 300 appt I scheduled a month ago. Im just sitting down at 415. A nurse Sherry is giving me attitude like I've had her waiting on me. Desk staff is so busy behind the counter they could care less. Not a good visit at all.
melanie montano
I have always been hesitant of using a big chain like this because of inflated prices and the assumption that unnecessary procedures are encouraged. Wow was I wrong. I had such an amazing experience, the staff made me feel comfortable when my incident was totally embarrassing. Also the doctor recommended we not do anything harsh and rather allow my tooth to heal on its own! They will continue to monitor of course,and I will definetly be back.
Kat B
This is a great dental office with nice staff and a clean location, but I have been waiting here for an hour today for some reason. In fact, I'm still in here right now.
Letti Cull
This is really the best office I've gone to. The staff is really caring, from the ladies at the front desk, to the doctors. I have been in terrible pain with one of my teeth and the insurance was taking forever to approve my extraction. The office expedited everything and the doctor pulled my tooth today. She was very sweet. She made sure the whole time I was ok and made sure I wasn't in pain. I highly recommend this office.
JEAMAH FAJARDO
Great staff!! They seem to care about their patient's well being!! I was well informed with my dental needs and dental cost.
Tatiana Monique
Rude staff. The assistants have hickies on their necks and not to mention they have been discussing their personal business in front of patients. My appointment was at 9:30am and I have been here since 9:10am, they still have not called me in. If there was a way to give this place a negative 3 star rating then I would most definitely give it to them. If you value anything about yourself and your time then this is not the place for you.
Irene van Frankfoort
Sad that the take over of Western Dental got rid of the BEST staff ever. The staff you let go, almost all, were the BEST bunch of people a customer could ask for. I might have to change dental group at the end of the year. What were you thinking?
Marie Guerra
Everyone is so nice, they explain to you step by step the procedures that you need. My grandchildren have been coming here since 2012.
Stephanie Pope
I have been coming here since 2009..now being a fearful patient is not easy.. But the Dentists and staff in this office treat me like family and put me at ease.. I highly recommend them for all that ask
Sandra Rivas
The worst dental office ever!!!! Bad SERVICE AND RUDE TO KIDS. THIS ONE DENTAL ASST MADE MY SON CRY. AND MY DAUGHTER WAS GOING TO HAVE SOME WORK DONE THEY GAVE HER THE SHOTS AND LEFT HER WAITING MORE THAN 30 MIN!!!!HE WAS ASSISTANCE A OTHER PATIENT AND LEFT MY DAUGHTER IN HORRIBLE PAIN. I WALK OUT AND NEVER WENT BACK AGAIN. HORRIBLE HORRIBLE DOCTORS, AND STAFF!! CARELESS TO THERE CUSTOMERS NEEDS.
Nathalie
Expect to wait for 30-60 minutes after your appointment time. Places like these are completely inconsiderate of your time and the patients satisfaction overall.
Crystal
Horrible horrible service!!!! I went once and with an appointment and they told me to leave and come back in an hour because everyone that could do my work was on lunch.... on top of that maxe me feel obligated to get this laser service that i have never even heard of... that i would have to pay $450 out of pocket really?? Then why make an appointment? I made an appointment a second time to give the benefit of the doubt went in 10 minutes before my appointment waited an entire hour and they never once called me!!!! If I could give 0 stars I would!!!! I've never had such horrible experience with a dentist and I never leave reviews but this was ridiculous
Willis white
Friendly office. There to help and you can feel there concern for you and the health of your teeth.
Joshua Luna
Friendly environment ? the Doctors are all awesome! The staff are wonderful and very nice. I'd really recommend this place ?
Carla Saldama
Good dentist and lots of associate at the front desk but I been waiting for 45 minute for the dentist to see me. Too many patient waiting.My appointment is at 10am and they are barely calling patients that were waiting when I got here at 9:55. 11am called me in for X-ray. Will see when they call me in.
Contact
1406 N Azusa Ave Suite C
West Covina, California 91722
626-858-9940
Hours
Mon - 9:00am – 6:00pm
Tue - 9:00am – 6:00pm
Wed - 9:00am – 6:00pm
Thur - 9:00am – 6:00pm
Fri - 8:00am – 5:00pm
Sat - 8:00am – 4:00pm
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