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Trending Now

Dental Group of Arcadia

Dental Group of Arcadia

(3.4) 543 reviews
https://www.westcoastdental.com/locations/arcadia/

440 E Huntington Dr Suite 101, Arcadia, California, 91006

WCDCustomerService@westcoastdental.com

626-447-5126

QUICK MESSAGE

West Coast Dental & Orthodontics of Arcadia: Personalized Dental Care for the Whole Family

At West Coast Dental & Orthodontics of Arcadia, we take pride in offering high-quality, compassionate dental care for patients of all ages. With a full range of services available in one convenient location, we make it easy to care for your smile—whether it’s your child’s first visit or your own smile makeover.

Complete Dental & Orthodontic Services

Our experienced team provides customized care to meet your needs, including:

  • Preventive Dentistry – Routine exams, digital X-rays (with up to 75% less radiation), cleanings, sealants, and fluoride treatments.

  • Cosmetic Dentistry – Teeth whitening, porcelain and no-prep veneers, and personalized smile enhancements.

  • Restorative Dentistry – Fillings, crowns, bridges, dentures, dental implants, and full-mouth reconstruction.

  • Orthodontics – Invisalign®, traditional braces, and Clarity Aligners for teens and adults.

  • Pediatric Dentistry – Gentle, friendly care in a kid-focused environment designed to make visits stress-free.

  • Oral Surgery & Endodontics – Wisdom teeth removal, root canals, and specialized procedures.

  • Emergency & Sedation Dentistry – Same-day emergency appointments and multiple sedation options to ensure comfort during treatment.

Insurance Made Simple & Flexible Financing

We accept most PPO and HMO plans, including Denti-Cal, and offer flexible payment options through CareCredit. Our team is here to help you understand your coverage and make treatment affordable.

Your Trusted Arcadia Dental Team

From preventive care to advanced procedures, West Coast Dental of Arcadia is your one-stop destination for exceptional dental care delivered with warmth and expertise.

Schedule Your Appointment Today

Call us or book online to experience convenient, family-friendly dental care—right here in Arcadia.

Patricia Lunsford

Patricia Lunsford

28 Jun 2025

It was the worst Dentist office I have ever been to! I had to wait 2 hours 10 minutes to see the dentist and I was very disappointed with all!! The front desk was rude and told me to be “patient”. Everybody except Diego was rude!

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Hi Patricia, Thank you for your feedback. We apologize for the long wait and that your experience did not meet your expectations. We’re addressing these concerns to improve our service. We appreciate your kind words about Diego and will pass them along. -Dental Group of Arcadia

Dental Group of Arcadia
Anita Leyva

Anita Leyva

28 Jun 2025

My son had very bad experiences for the past 1.5 years. He had been having an infected tooth and when an auth was approved, we would show up to the appointment and be told he could not be seen, then we would leave, go home and get a phone call asking why we did not come in for the appointment. When he had not slept for 2 weeks because of the pain, they saw him and gave him Motrin and Amoxicillin and said a root canal would be done in 1 week. Next week he showed up and the dentist talked 20 minutes with him and the employee at check out said we had to pay a copay for the consult and that the next week would be another consult with another fee and maybe by 07 18 2025 he would get his root canal and extraction. I knew a dentist and asked if he could be seen on an emergent basis, which he agreed to and the root canal was done out of pocket. We will not return to Dental Group of Arcadia and will warn others about them. I wouldn't even treat a dog the way we were treated.

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Hi Anita, We’re very sorry to hear about the experience your son had and the pain he endured. What you described is unacceptable and not reflective of the standard of care we strive to provide. We understand how frustrating and upsetting this must have been. Your feedback has been taken seriously and is being reviewed internally to identify where improvements are needed to prevent this from happening again. Thank you for bringing this to our attention. -Dental Group of Arcadia

Dental Group of Arcadia
Awan

Awan

19 Jun 2025

FOLLOW-UP to my original review – after receiving the bill After our visit to Dental Group of Arcadia on May 31, 2025, my wife and I were shocked to receive separate bills of over $650 EACH. Our insurance provider (Blue Shield DHMO) denied both of our claims because the clinic submitted them as “out-of-network.” We were assigned to Dr. Adib Habib, and our insurance cards — issued by this clinic — clearly show that. At no time were we told we’d be seen by a different provider. The front desk gave us no notice or consent form. We had every reason to believe we were treated by the doctor on our ID cards. Now, we are left dealing with a completely unnecessary insurance nightmare, including: Formal appeals to Blue Shield, Written complaints to the clinic, And likely filing a case with the California Department of Managed Health Care (DMHC). ? This is not a small clerical error. It's a serious failure in transparency and patient rights. If you are a DHMO patient, especially under Blue Shield, be extremely cautious. The clinic may switch your doctor without informing you — and you’ll be the one paying the price. This experience has confirmed our decision to cancel all future appointments.

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Hi Awan, We’re very sorry to hear about the confusion and frustration caused by your billing and insurance experience. Transparency and clear communication are extremely important to us, and we regret that you felt uninformed about your provider. We take your concerns seriously and are reviewing this situation to prevent it from happening again. Thank you for bringing this to our attention. Sincerely, Dental Group of Arcadia

Dental Group of Arcadia
Joe Lopez

Joe Lopez

12 Jun 2025

I gave a single star because other wise I'm not allowed to post. I perfer NO STAR So today's experience. I arrived for my appointment expecting a cleaning only, since that's what I stated and requested at the time of making my appointment over the telephone. So 25 minutes later I'm still in the waiting room. Just as I'm about to reschedule I'm called in. The first words out of the dental assistant is that she would be taking x-rays. I declined and informed her that I was here for cleaning only. Very well then I was escorted to the room for my treatment. For some reason paper work had to be completed, gum measurement made, the offering of recommended treatments that required the office to calculated prices. Well now ONE HOUR since my arrival has passed and still no cleaning of the teeth. I walked out determined to reschedule. As I did so I was asked to speak with an office manger. She explained that I spoke with someone in their CALL CENTER and not with this office. That person whom I spoke with noticed that I was due for X-rays, cleaning and I don't recall if something else had been noted. Apparently that person or heaven know who determined that my appointment shall be for whatever services that they're records showed. No one told me of such arrangements. No one asked me if that was what I wanted. No one asked me if I had the time for such services. Still talking about today at this dental office. I complement the doctors that have treated me for documenting their recommendations to me and the work that is done for me. Don't get to attached to any one doctor because they don't stay much longer then two years.

Bunnies Bum

Bunnies Bum

11 Jun 2025

Honest billing practices, great services, and manners! Definitely the best dental office I’ve been to.

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Thank you for your kind words! We're happy to hear that you appreciate our honest billing practices and great service. We look forward to continuing to provide you with the best care at Dental Group of Arcadia.

Dental Group of Arcadia
Steven Chavez Chavez

Steven Chavez Chavez

06 Jun 2025

The whole staff is totally amazing. And a very special thank you to Dr. Chen. And Diego for all the help.

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Thank you for your kind words! We're happy to hear that Dr. Chen and Diego made your visit a positive experience. - Dental Group of Arcadia

Dental Group of Arcadia
Kiara Buckley

Kiara Buckley

05 Jun 2025

I continue to have an amazing experience with Dental Group of Arcadia. I have a severe dental phobia, which has kept me from the dentist for over a decade. After unbearable tooth pain, I found them and went in. I felt at ease when I first walked in and received a pleasant greeting from the very nice front desk woman. They took x-rays and quickly set up a plan of action for me. They were very understanding of my phobia and took their time with anything they had to do. The first doctor performed a filling excellently. The way they numb patients up is gentle and efficient. The doctor worked very quickly, and I was done soon after arriving. I came back to have a teeth cleaning. I don't think I've ever felt safer in the hands of a dentist. Dr. Chen is amazing human with magic hands. I was blessed to have her perform my cleaning with Elena. Dr. Chen is kind, funny, attentive, and nurturing. I look forward to my next appointment, I know it will be an amazing experience that will leave me with a healthier mouth. Thank you for helping me face my fears and love my mouth the way it deserves!??

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Hi Kiara, Thank you for sharing your experience and for trusting us with your care. We’re honored to have been part of your journey toward overcoming dental phobia and are glad to hear that Dr. Chen, Elena, and the entire team made you feel safe and comfortable. Your kind words about the care you received mean a great deal to us. We look forward to continuing to support you in maintaining a healthy and happy smile at every visit. - Dental Group of Arcadia

Dental Group of Arcadia
awanzz Z

awanzz Z

05 Jun 2025

truly disappointing experience. I initially had high hopes for Dental Group of Arcadia because it is close to home. I even transferred my entire family’s dental records here, thinking a basic check-up and cleaning would be quick and simple. I was wrong. We had an appointment on Saturday at 9:00 AM, and we arrived on time. But until after 11:00 AM, no one in my family received any actual dental procedure except the initial X-rays. A doctor finally showed up, and during the exam, a nurse wearing a different colored uniform (not the doctor) told us that we couldn’t proceed because our English was “not good enough.” That was completely ridiculous — both my wife and I can communicate in English, and our daughter is completely fluent. We offered to let her translate or to call a friend to help by phone. The nurse refused, saying a translator must be physically present and over 12 years old. That sounded more like an excuse than a real policy. Then they told us there was a Chinese-speaking doctor who only works on Tuesdays and Thursdays, and if we booked her, we wouldn’t need a translator. We reluctantly agreed and rescheduled to Thursday morning, being told we would be the first patient of the day. I arrived on time and entered the treatment room around 9:30 AM, but didn’t see the doctor until nearly 10:00 AM. The doctor performed a very basic exam, then immediately gave me a treatment plan costing $620 out-of-pocket, and then left to treat someone else — never coming back. I waited for a long time and clearly expressed that I only wanted a basic dental cleaning. This was my first visit, and I didn’t know whether this clinic was good or not, and I wasn’t comfortable proceeding with any treatment without first establishing trust. Finally, a nurse (not the dentist) came in and did a so-called “cleaning” using something that felt like an electric toothbrush — not the ultrasonic scaling I had expected. By the time this basic cleaning started, it was already close to 10:45 AM, and I didn’t leave the clinic until 11:00 AM — meaning I spent two full hours there, even though all initial checks had supposedly already been completed. When I asked about ultrasonic cleaning, they told me it would cost an extra $500. ? Summary: The entire experience left me with a very bad impression. There was poor communication, unnecessary waiting, and a complete lack of respect for the patient’s time. I have already canceled all future appointments for my entire family. ? If you care about your time, please think twice before choosing this clinic.

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Hi Awanzz, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you and your family encountered during your visit. Long wait times and communication issues are not reflective of the standard of care we aim to provide. We understand how important it is for patients to feel respected and understood, and we regret if our language policies caused confusion or discomfort. We strive to ensure effective communication for all patients, and your feedback highlights areas where we need to improve. Please know that your concerns are being taken seriously as we review our procedures and staff training to better accommodate the diverse needs of our patients. - Dental Group of Arcadia

Dental Group of Arcadia
Robert Alonso

Robert Alonso

05 Jun 2025

Always have had bad experiences in the past with other dentists but when I came here Celine the manager was a great help and always had time for my questions.

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Thank you for sharing your experience! We're happy to hear that Celine was able to assist you and make your visit a positive one. - Dental Group of Arcadia

Dental Group of Arcadia
Janel Howe

Janel Howe

30 May 2025

I cant lie. If you love your dentist, and I do, you are going to have to be patient. I'm older and dental visits gives me high anxiety so the sooner I'm in and out of the office, the better. So make sure you try your best to be patient. I had my last appt at 9am. The first appt I thought but 4 if us showed up. I had an appt for a 6 mos check up with xrays, dentist recommendations and a periomaintence cleaning. Was in there at 845 and left at 1145. Celine is the newest Manager and shes very efficient and pleasant. Dr. Peggy Chen is the newest dentist and I love her. Shes thorough, explains very clearly and a people person. Laylanee is a front desk girl who is fairly new and she put me at ease when I was a little stressed. I love her. There were 2 other front desk girls as well ..I think Alex and I dont remember the other but they were pleasant. I've been coming to this office for way over a decade. Back when Dr. Jane Lee was there. Honestly I have always loved the dentist but not the front desk personel. They have finally hit the jackpot with the new Manager Celine and all the front desk staff. As long as you can handle waiting....you'll be happy with Dental Group of Arcadia. I'll be back in 6 months!

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!

Dental Group of Arcadia
Leticia Lim

Leticia Lim

28 May 2025

The clinic is nice. But the time clients waited before they serve .

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Thank you for your feedback. We're glad you found our clinic nice and apologize for any wait times you experienced; we're working to improve this aspect of our service. - Dental Group of Arcadia

Dental Group of Arcadia
Nadya Morales

Nadya Morales

24 May 2025

Celine was great! Very professional, office was clean and doctor was fantastic!

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Thank you for your kind words! We're happy to hear that Celine and our team provided you with a professional and fantastic experience in a clean environment at Dental Group of Arcadia.

Dental Group of Arcadia
Pat Bartoli

Pat Bartoli

12 May 2025

Office was very organized, little wait time. X-ray tech were good and polite. My doctor, Dr Chen was friendly, explained the procedures that were required in non-medical terms so I was able to understand, was pain-free. My registered dental assistant, Elaina took my imprints for the bridge and crown also put them in did an excellent job fitting and no pain. Office manager, Carmen explained the costs and what i was responsible to pay also very kind. In my many years going to a dentist, this by far is the best and should be a model of how an office is run.

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Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience at our office. It's wonderful to know that Dr. Chen, our X-ray technicians, and our office manager were able to provide clear explanations and ensure your visit was comfortable and efficient. We are committed to maintaining a well-organized environment and delivering high-quality care, and we are grateful for your kind words. We look forward to continuing to serve you with the best possible care. - Dental Group of Arcadia

Dental Group of Arcadia
Victoria Diaz

Victoria Diaz

10 May 2025

Can't even describe how wonderful the Front Desk Girls & Dental Assistance are here. Their make you feel so welcomed when you enter through those doors. Everyone their at the office has SO MUCH PATIENCE with someone who has VERY BAD ANXIETY. I would recommend anyone who has anxiety or who is a nervous person to go here because everyone at the dentist office knows how to treat you and understand you. Makes you feel very comfortable. THANK YOU to your awesome TEAM!

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Thank you for your kind words and recommendation! We're happy to hear that our front desk and dental assistants made you feel welcomed and comfortable, especially with your anxiety. Our team at Dental Group of Arcadia is dedicated to providing a supportive and understanding environment for all our patients. - Dental Group of Arcadia

Dental Group of Arcadia
Jessica Hernandez

Jessica Hernandez

09 May 2025

Horrible experience with the Pedodontist and the way this office is managed. The office is always behind in their appointments and communication is getting worse. We were called several times during the week regarding this appointment and reminding us that the child needed to be on NPO for 6 hours before arriving. So, we arrive and the system did not register the reason you were given the appointment in the first place. Into them moment to figure it out. They finally called my son in and took one c-ray and apparently brushed his teeth. No professional cleaning. This was a waste of time. Now they want to see us in 3 months. Forget it. This enough disrespect on our child and his time. We are seeking another office that only specializes in children. This once a month service is ridiculous.

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Thank you for bringing this to our attention. Jessica, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences.  We have passed along your experience to the Office Manager for further review. - Dental Group of Arcadia

Dental Group of Arcadia
C Barajas

C Barajas

09 May 2025

...

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We greatly appreciate this and look forward to seeing you again very soon! - Dental Group of Arcadia

Dental Group of Arcadia
Vanessa F

Vanessa F

26 Apr 2025

Worst experience ever! We got screwed 3 times! My mom was referred for Endo procedure. Appt #1- came in and did X-ray. And confirmed my mom should do Endo. Great! Booked the next appt for Endo and signed paperwork for MediCal approval. Appt #2- we arrived early and the receptionist said they don’t have my mom’s appt. I was like that’s impossible. We got email reminder from the dental office. Turned out they forgot to book the specialist for Endo. I was furious and we have to reschedule. So we made a new appointment 1 month later. I cannot comprehend how they forgot to book the specialist but remembered to give us an appt reminder. Appt #3- the office called us the day before saying we can not come because they just found out MediCal had not approved the Endo procedure. They had over 2 months to get MediCals approval and told us a day before they didn’t check for approval until the day before. Now we have to reschedule AGAIN! Appt #4- I’m smarter this time. I called the receptionist to confirm if doctor is booked and if the approval went thru. Hoped all set. On the day of Appt, the receptionist called me again that our appt is moved to 3pm instead of 1pm. I questioned her how come appt is changed so last minute. She said they are very busy and just pushed it out! I was like …okay… we come later then. So my family changed plan and go to somewhere else with the extra time. An hour later, receptionist called me again that she looked at the wrong time we should indeed come at 1pm. I was Furious!!! We now have to start driving to make it on time!!! Whoever the office manager is, please review how you run the office. You failed big time to run this small office! Worst communication, lack of trainings, staff doesn’t know what they are doing, lack of customer service experience. Lack of process. It’s like this office is ran by high school kids.

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Vanessa, thank you for sharing your experience. We sincerely apologize for the repeated miscommunications, scheduling errors, and delays in insurance processing that impacted your mother’s care. Your frustration is entirely valid, and we regret the inconvenience and disruption this caused. This is not reflective of the standards we hold ourselves to. We have taken your feedback seriously and are addressing the underlying issues through process reviews and staff training to ensure this does not happen again. We appreciate you bringing this to our attention, and we are committed to improving the level of care and service we provide. - Dental Group of Arcadia

Dental Group of Arcadia
Gilbert Cabrera (Ge)

Gilbert Cabrera (Ge)

21 Apr 2025

I’m honestly pretty disappointed with ARCADIA Dental Group. At first, everything seemed fine—clean office, friendly staff—but things started to unravel pretty quickly. It became clear that there’s something off about how they do business, and I’m not the only one who’s noticed. I had an appointment where the manager was super pushy about certain procedures that seemed unnecessary. After doing some digging, I found out they’ve been trying to charge insurance for things that weren’t even done. It’s like they’re counting on people not noticing the inflated charges or not checking their insurance statements. It felt like a real money-grab situation. I’m honestly just disappointed. I expected better, especially from a place that seems to have its stuff together. After hearing more stories about shady billing practices and secret overcharges, I’m definitely going elsewhere and filing a complaint with the Dental Board of California. I really hope they look into what’s going on over there.

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Thank you for taking the time to share your feedback. We sincerely regret that your experience with ARCADIA Dental Group did not meet your expectations. We take all concerns regarding patient care and billing practices very seriously and are committed to maintaining the highest standards of professionalism, transparency, and ethical conduct. We understand the importance of clear communication regarding recommended treatments and billing, and we deeply apologize if any aspect of your visit gave you cause for concern. Please be assured that we will thoroughly review the points you’ve raised and take appropriate action to ensure that our procedures align with the best practices in the dental industry. Your feedback is invaluable to us as we strive to continually improve the quality of care and service we provide. We hope you are able to find the care you are looking for, and we appreciate you bringing these issues to our attention. - Dental Group of Arcadia

Dental Group of Arcadia
Larez Horsley

Larez Horsley

18 Mar 2025

Carmen, and the entire staff was so professional honorable mention, Lelani , Ashley Diego and Alexander and Adrene was incredible and very supportive and informative on how to care for my teeth!! I loved the atmosphere very relaxing and clean!! I would definitely recommend them for anyone looking for a Dentist!! Very affordable and all over good quality service.

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Thank you for your kind words and recommendation! We're happy to hear that Carmen, Lelani, Ashley, Diego, Alexander, and Adrene provided you with supportive and informative care in a relaxing atmosphere at Dental Group of Arcadia.

Dental Group of Arcadia
Leland Bias

Leland Bias

18 Feb 2025

Adriana, the oral hygienist was very good. Sorry to say, that is all.

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

Dental Group of Arcadia
Matthew Medina

Matthew Medina

07 Feb 2025

This office drilled a cavity to deep, causing me to do a root cancel and crown so they can get more money. Please be careful here.

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.

Dental Group of Arcadia
Christine Rosas

Christine Rosas

05 Feb 2025

The wait was way too long. My appointment was at 4pm, I got seated for x-rays at 515 and then waited for the doctor for another hour. By the time I left, it was 633pm. To make matters worse, when I was speaking with the doctor the assistant was speaking at the same time as him (asking if I had signed my paperwork) so I couldn’t hear what he was saying. She did this two times and it was very frustrating that she did not comprehend to NOT speak to me at the same time as the doctor. I asked at least 5 times how much longer because of the long wait. The staff there are either untrained, overworked or don't care enough to do their job properly. I heard the receptionist with glasses say that she had too much work to do and couldn’t help and saw her frustration when the man complained and left. Very disappointing! It was the worst experience I’ve ever endured and am not sure about going back to get my deep cleaning. Lastly, I read the reviews beforehand but thought that I would be exempt from such experiences but I was wrong SMH.

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Hi Christine, we apologize for the long wait and the communication issues you experienced during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service.

Dental Group of Arcadia
Rebecca Prytherch

Rebecca Prytherch

15 Jan 2025

I had a wonderful helpful experience with Stephanie and Carmen .

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Thank you for your kind words! We're delighted to hear about your positive experience with our team at Dental Group of Arcadia.

Dental Group of Arcadia
Amber Towne

Amber Towne

09 Jan 2025

If I could negative stars I would. They charged me over $2,000 dollars for work I never received. I’m still trying to get ahold of the office to complain. This place Will completely scam you. It’s absolutely terrible.

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We apologize for the billing issue you experienced. Thank you for your feedback, and we urge you to contact the office directly to resolve this matter.

Dental Group of Arcadia
Monica

Monica

07 Jan 2025

The worst experience ever. Our child needed a tooth pulled and had to be under laughing gas .10 hours, no food or water for that long. The child was hungry all night. We called in sick from school, but when we got to the clinic, they said there was no room and we had to wait. We waited for two hours, and the child was very hungry and uncomfortable. So we took the child away to eat. Than we got a call saying there was a spot available after that. What's the point of making an appointment if there's no room? We didn't just walk in, we made an appointment. Such a long time without food or water for such a little child, and you still don't have a spot? I'm speechless. We definitely won't go back.

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We apologize for the distressing experience and the inconvenience you faced with the scheduling. Thank you for your feedback, and we are committed to improving our appointment system and patient care.

Dental Group of Arcadia
Anil Kumar

Anil Kumar

05 Jan 2025

I had a disappointing experience at DGA. My teeth weren’t cleaned properly during my visit, would not recommend based on my experience.

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We apologize for the unsatisfactory cleaning you experienced during your visit. Thank you for your feedback, and we are committed to improving our service.

Dental Group of Arcadia
Karla Martinez

Karla Martinez

04 Jan 2025

This place charged me for services that I did not receive. Avoid this place, even with insurance there is still a big copay.

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We apologize for the billing issues you encountered. Thank you for your feedback, and we urge you to contact the office directly to discuss and resolve this matter.

Dental Group of Arcadia
Sa Wang

Sa Wang

27 Dec 2024

No respect for patients time. Even with an appointment, still need to wait for 30 mins to be called, then another 30 mins on the chair waiting for the dentist. No customer service at all. They double charged me, I called, went into office, followed their instruction to send proof to their email. Followed up multiple times but never got a response. The worst dental office you would ever visit.

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We apologize for the long wait times and the billing issue you experienced. Thank you for your feedback, and we urge you to contact the office directly to resolve this matter.

Dental Group of Arcadia
Bennett Obi

Bennett Obi

27 Dec 2024

Staffs are professional and kind. I felt at home and would always recommend them.

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Thank you for your kind words and recommendation! We're happy to hear that our professional and kind team made you feel at home at Dental Group of Arcadia.

Dental Group of Arcadia
kromemat1c

kromemat1c

27 Dec 2024

They told me I needed my wisdom teeth pulled out for years and quoted me a big price to get my teeth extracted. I decided to call my insurance myself to get more details, this place was submitting the paperwork wrong that’s why I was being charged to get my teeth extracted. My insurance covered the costs at no out of pocket charge…. They acted like nothing happened after that.

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We apologize for the billing issue and the miscommunication regarding your insurance coverage. Thank you for your feedback, and we urge you to contact the office directly to resolve this matter. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
jenni barragan

jenni barragan

20 Dec 2024

I don’t know why they schedule appointments if they are over booked . The wait is at least 30 min just to get checked in. If you have a half a day to wait then this is the place for you

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We apologize for the long wait times and the inconvenience it caused. Thank you for your feedback, and we are committed to improving our scheduling and patient care.

Dental Group of Arcadia
Brandon Massey

Brandon Massey

13 Dec 2024

Worst experience I’ve ever had at a dentist as a new patient. Waited for one hour in the waiting room, then was called back for x-rays. Took 5 mins, then waited another 45 mins for a DDS to exam me, which also took 5 mins. Waited another 15 minutes for a person to come and tell me what they recommend and how much it would cost. I was just at the dentist 6 months ago and had 1 small issue. Today, they gave me a load of different procedures I supposedly need done, said I need a mouth guard (I already have one) and tried to convince me to spend $1,600, probably none of which is necessary. I only have one tooth with a slight pain, everything else feels fine. I declined everything, declined to make a follow up appointment and walked out the door. 2 hours and 45 minutes later, I’m back home and nothing got done. Now I have to call my insurance and see if I can go somewhere else and still be covered for another exam and cleaning. DO NOT WASTE YOUR TIME HERE!! Go somewhere else and stay far away from Dental Group of Arcadia.

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We apologize for the long wait times and the concerns about the recommended treatments during your visit. Thank you for your feedback, and we are committed to addressing these issues to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Alex Paquet-Whall

Alex Paquet-Whall

13 Dec 2024

***STAY AWAY**** Went here for my 6 year old daughter. They took our insurance and were local. They don’t specialize in pediatric care so they only have one day a month for those dentists to be in. Her first appointment was in October (day one of the world series). They kept calling me to move the appointment up earlier to accommodate to their office, which I told them repeatedly that I couldn’t. X rays and standard initial appointment. We set up for the next available appointment in November. When we arrive they do more x rays. I ask why and they said they missed some. They ask if she fasted, I wasn’t instructed to so I said no. So now we have to make another appointment for December. At this point I’m upset that my daughter has missed school and I have missed work for this. The woman told me that their previous office manager was not thorough in his job and was let go because of it. We arrived this morning at 8am so my daughter doesn’t have to starve all day. We are in the waiting room for an hour when the care coordinator pulls us into his office to say that our insurance will not cover her care because they cut it off after the age of 5. We would have to pay out of pocket for the work. I was furious! They’ve had her care plan for two months and let us know after an hour of waiting in the office to figure this out and tell me. My daughter’s dental needs couldn’t wait and I felt like I had no real choice in the matter. I went ahead with the work because we didn’t have the time to spare anymore with her teeth. The actual work itself was quick. They didn’t let me in while the work was being done. Since I have to give one star at a minimum I can say the dentists deserve it. As I was waiting for my daughter’s work to be done I heard another man that was complaining that he was given one price, had an exam, and came out to be told the price would be double. Clearly their office is lacking with checking on benefits. I’m looking into ways to report this location to the ADA. Terrible experience. I wouldn’t be surprised if they still billed our insurance even after I payed privately.

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We apologize for the frustrating experience and the issues with scheduling, communication, and insurance coverage for your daughter's care. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Yao

Yao

12 Dec 2024

Worst dental experience ever. First, the appointment confirmation I got was supposed to be with dr Liu. Only when I started the cleaning I was told there is no longer a dr Liu. Second, I was told the x ray machine they use is the newest technology however it was so uncomfortable as I gagged a few times when the staff asked me to bite on the plastic thing while she’s taking photos.. It also scratched my mouth and hurt me! Third, the dr did not even introduce who she is. Only when I asked that I thought my appointment was with dr Liu and was told she is not Liu! The cleaning process was very unpleasant. The staff did not suck the fluid from my month timely and to the point I had to sit up and want to spit… and was told there was no longer a sink due to some new regulations… the sucking tube fell off of my month when I was siting up… when I was told there was no longer a sink I said it was very uncomfortable and the doctor’s response was if you feel uncomfortable we can reschedule you… keep in mind at that time I was already in the process and had a mouthful of fluids that I can’t wait to spit out!! At that point I just wanted to have my teeth cleaned and leave.. the whole cleaning process was bad but luckily it was so quick and was less than 10 mins..not sure if that is a good thing??? You paid someone to check on your teeth and she only takes a brief look? lastly the staff who put toothpaste on my teeth did not clean them properly even though I kept telling her that I can feel there are residuals in my month and on my teeth. I would NOT go to this place!! Almost forgot that the front desk staff was also very unfriendly just like many others had said in their post!!

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We apologize for the discomfort and miscommunication you experienced during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Yelitza Herrera

Yelitza Herrera

05 Dec 2024

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Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!

Dental Group of Arcadia
C V

C V

21 Nov 2024

I understand all the reviews. I stopped coming here long ago for poor customer service and they always wanted to over charge me, and on top of a bad experience. I have always been good with my dental appointments but because of bad experience I stopped coming. DO NOT COME HERE!

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.

Dental Group of Arcadia
Mark Anthony

Mark Anthony

20 Nov 2024

DO NOT GO TO THIS OFFICE. The folks running this place need to see thier customers flee and the appointments dry up and hit thier wallets so they can see that YOU NEED TO HIRE AND TRAIN CAPABLE INTELLIGENT HUMANS to work your office or people will NOT COME TO YOU. Hands down the WORST dental office I've ever been in and that's saying alot as I switched from the Monrovia location because I though THAT was the worst I've ever experienced. Front desk people, all of them, lack any kind of coherent training on the customer experience. No active listening skills, no comprehension of personal soft skills. Seemingly zero background knowledge of the very industry in which they're employed. No problem solving skills. The worst is when the office manager for no reason out of nowhere told the lady at the front desk that my insurance won't cover a single tooth extraction only 3 or more ( like, what!!??!). That's the most ludicrous thing I've ever heard and this was as I was leaving the consultation appointment before a pre-auth or anything was ever submitted to my insurance. When I spoke to my insurance they said that's the craziest thing they've heard and had no idea why someone would tell me that, when it's not her role to do so. Left and never going back. TAKE YOUR MONEY SOMEWHERE ELSE.

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.

Dental Group of Arcadia
Gary Libra

Gary Libra

02 Nov 2024

After going in for an very painful infected tooth on Wednesday was told I would need to see the surgeon Friday afternoon. I informed them I had my hips replaced and I would need to pre-med. They assured me they would take care of the pre-med medication I would need. They gave me a med that said to take 1 three times a day. When I went in for the surgery they told me I needed to take 4 of them prior to the work and I would need to wait 2 weeks for the surgeon to return to this office or find another office. I have tried contacting all of the phone numbers they have to the corporate office but I guess they don't work on Fridays. Now I get to spend the weekend in pain as I cant find another dentist in this short time frame to see me before the weekend. They also had me pay ahead, Now I get to go back and fight for my money. I highly recommend you check out other options.

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We apologize for the distress and inconvenience you experienced with your treatment and medication. Your feedback is important to us, and we are committed to resolving this issue; please call our customer service line at 833-451-1298 detailing your experience. Thank you.

Dental Group of Arcadia
krystal sastre

krystal sastre

24 Oct 2024

They made me an appointment to remove my wisdom tooth at 7am and they open at 8am. When I came it there they didn't even know about it. Very unorganized and unprofessional.

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com detailing your experience along with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.

Dental Group of Arcadia
Mavzuna

Mavzuna

05 Oct 2024

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.

Dental Group of Arcadia
Criss J

Criss J

23 Sep 2024

Getting anything done here takes forever. Expect to wait at least an hour over your time to even start even if the waiting room is empty. They're all lazy and not helpful. The doctors are good though. That's the sad part. It's not worth the laziness of getting simple things done. Ask your insurance to switch you to somewhere else

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.

Dental Group of Arcadia
yoly joaquin

yoly joaquin

18 Sep 2024

I observe this dental office is booking appointments more than they can handle. I accompanied my husband and arrived there much earlier than his appointment at 10 AM . After 10 as he was waiting to be called we observed that patients who arrived after him were being called first into the rooms. After almost 2 hours of waiting I stood up and told the receptionist we want to postpone or cancel and she hurriedly convinced us to do xray first before leaving. It was such a forceful suggestion that we didn’t decline just so we could leave already and we did after the xray. This was not our first bad experience of waiting too long. We had been thinking from our first experience that maybe tooth cleaning is not a priority to them for whatever reason they have . Also we don’t see staff with welcome smile at us or other patients- such a negative vibes atmosphere in that office. I myself is one of their patients and I personally experienced the same so I left them and my husband is the next to leave.

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Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.

Dental Group of Arcadia
Celine and Kevin Tsai

Celine and Kevin Tsai

13 Sep 2024

The worst customer service ever! The front desk is horrible. Shame on the male receptionist who did not even want me to know his name and hanged up on me. I called to make an appointment and he refused to help me. He said I need to get my family dentist's written referral form plus insurance authorization form. Then deliver those forms to them in person in order to make an appointment. He even threatened me that if I don't do it quick, their spots will fill up soon. I told him that my insurance company already faxed the authorization form to their office and I have the reference number in hand if he needs it. He insisted not to check their fax machine and didn't want my reference number. I'm taking my service somewhere else.

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Thank you for taking the time to share your experience. We are so sorry to hear your experience in our office was less than satisfactory. We would like to hear more details regarding this matter, as we take patient feedback seriously. Please email us at info@westcoastdental.com with your contact information and our regional director can contact you and help in any way you may need. Thank you and we hope to be able to speak with you soon.

Dental Group of Arcadia
Juliana Barragan

Juliana Barragan

04 Sep 2024

I went to this office for an ortho consultation. This first meeting they discussed the treatment cost/plan and I felt a certain pressure to sign the contract and get treatment started that same evening. I did not feel comfortable and declined. I changed insurance and went back about one month later. As soon as I got there, the rececptionist told me the doctor was not in because he had an emergency. She claimed they had tried to call me, I had no missed call or voicemail from their office. I was rescheduled and waited over an hour to be seen on that third visit. I had confirmed with my insurance that their office is a provider for a certain ortho program but they stated they were not able to provide that service. It is safe to say that I will no longer be visiting this office again.

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We apologize for the pressure you felt during your consultation and the miscommunication about your appointments and insurance coverage. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Tom Rattitham

Tom Rattitham

13 Aug 2024

staff are very friendly all procedures are excellent

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Thank you for your kind words! We're happy to hear that our friendly staff provided you with excellent procedures at Dental Group of Arcadia.

Dental Group of Arcadia
Leah Brown

Leah Brown

26 Jul 2024

Carmen and Dr Giao were very find and explained everything to me.

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We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing Dental Group of Arcadia, and we look forward to seeing you again!

Dental Group of Arcadia
Lawrence Case

Lawrence Case

23 Jul 2024

The first time I went here they cracked my mandible. Then I made an appt for an abscessed tooth and they said they couldn't pull it so needed surgery. Waited for more than a month and the day before surgery they said the surgeon had an emergency so rescheduled. Then the surgeon says I need bone grafting too. After months I went to 21 dental and dr vo said no surgery is needed or grafting.it was pulled and no grafting or pain. Also great staff and no hustle.

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We apologize for the distress and inconvenience you experienced with your treatment and scheduling. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Emma Villadelgado

Emma Villadelgado

19 Jul 2024

Carmen was very helpful and both of them together with Dr. Giao were very knowledgeable and professional.

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Thank you for your kind words! We're happy to hear that Carmen and Dr. Giao provided you with knowledgeable and professional care at Dental Group of Arcadia.

Dental Group of Arcadia
William Valencia

William Valencia

17 Jul 2024

Dr G was very kind and personable

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Thank you for your kind words! We're glad you had a positive experience, and we look forward to seeing you again.

Dental Group of Arcadia
Karen Kim

Karen Kim

12 Jul 2024

It’s just a terrible place never ever! They only care about money and no patient at all! And their staff and service is horrible! I will tell the people around me not to go!!

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We are truly sorry to hear about your experience, as we strive to put our patients first and offer top-notch service. Thankça for taking the time to share your feedback, which we will use to improve.

Dental Group of Arcadia
Jaewon Lee

Jaewon Lee

12 Jul 2024

It's just a terrible place never ever!! I did a CT scan with my first day visit and they told me that my insurance was not accepted! and five seconds later another front desk staff told me that the group policy was changed and it was accepted. So they made the second appointment for me . After waiting for half month , I went to my second appointment, they did CT scan again and wasted another two hours of my time, and told me that the doctor did not accept my insurance! It is ridiculous! This place even doesn't deserve a 1 star!!

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We apologize for the confusion and inconvenience regarding your insurance coverage and the repeated CT scans. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Jamie Richards

Jamie Richards

06 Jul 2024

Avoid this dental office if you can. No bedside manner with children. No information provided. Treatment not provided, only x-rays and a lecture. But then a call every six months to make an appointment to do the same useless thing. Needed a referral for two years that was never provided despite multiple calls between the office and insurance. An unacceptable level of negligence and unprofessionalism.

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I'm truly sorry to hear about your disappointing experience and the issues with service and communication you’ve encountered. Please feel free to share further details of your recent experience and contact information to info@westcoastdental.com so that we may have someone personally reach out to rectify these issues and improve our patient experience.

Dental Group of Arcadia
terry ruiz

terry ruiz

27 Jun 2024

My experience with the Dental Group of Arcadia is they have the worst customer service! The front desk is horrible. I'm taking my service somewhere else . I couldn't take their lack of service. They need to be trained to be nice and courtesy to help the community and assist them in any way possible. I needed help with a referral, and they could care less in assisting me! Shame on the male receptionist. They can do better.

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We apologize for the poor customer service you experienced and the lack of assistance with your referral. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Janie Gallandat-Kane

Janie Gallandat-Kane

26 Jun 2024

Dr. Rita Luí deserves the best review possible. She is a caring, thorough and meticulous mentor to patients, and I am her patient. I trust her to make sure I am getting the best care. She is a model of professionalism in both compassion as well as competency. There are long wait times at the front office but worth it once you are her patient.

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Thank you for acknowledging Dr. Rita Luí's dedication and professionalism. We are working on improving our wait times and appreciate your patience and trust in our care.

Dental Group of Arcadia
Peter Xiong

Peter Xiong

12 Jun 2024

AVOID AT ALL COST This place is an absolute disgrace! I've been fighting for a refund on a service that was never even performed for 8 months now. They've strung me along with empty promises of "next week" for 30 weeks straight! These people don't give a damn about your health; they're only interested in fattening their own wallets. They push a bogus 'comprehensive' service list just to milk every cent from your dental insurance and squeeze out every bit of your hard-earned cash. The service is unprofessional, the staff is unethical, and the entire system is ruthlessly money-driven. Avoid this place like the plague if you care about your health and sanity. AVOID AT ALL COSTS!

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We apologize for the frustration and inconvenience you've experienced regarding your refund and our services. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Sunidhi Jaiswal

Sunidhi Jaiswal

12 Jun 2024

Worst clinic ever. Not helpful at all during you have dental issues.

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We apologize for the lack of assistance you experienced during your visit. Thank you for your feedback, and we are committed to improving our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Kelly Snelson

Kelly Snelson

11 Jun 2024

Worst place ever. Could not even send in the correct xrays for approval. Insurance sent several letters asking for correct xrays and they were ignored. Rude when i called to ask. Check their BBB you will be shocked with all the complaints. Changed dental offices with my insurance after 3 months of go around. Guy at front desk has no business behind counter.

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We apologize for the issues with your x-rays and the communication with our staff. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Anne Lim

Anne Lim

11 May 2024

Horrible service and wait time, waited 2.5 hours and only X-ray was done. Don't go here!!!! No wonder their rating here is bad. My 8 year old son waited so long and it past his lunch time and he was very hungry. The receptionist couldn't tell us how much longer on the wait time but offered to reschedule me after my son and I already waited 2.5 hours. This office schedules more appointments than they can handle. Also they schedule me 11:15 and front desk said they never schedule that time because that's when dentist takes their lunch. I spoke to a live person and they gave me 11:15 it was confirmed. And also I was getting. Different times text messages to confirm my son appointment. It kept changing from 11 to 12 to 12:30 and I received like 8 text messages from them. The worst dental office experience ever.

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We apologize for the long wait and scheduling confusion during your visit. Thank you for your feedback, and we are committed to improving our scheduling and patient care. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Jo Tsai

Jo Tsai

04 May 2024

Unfortunately, the 1-star reviews written here are accurate. The customer service here is confusing and not really transparent with conditions and appointments. They really do feel like they’re giving the impression of being overbooked or are understaffed I’ve had similar experiences with: - waiting approx 1-2 hours in the waiting room only for little to no work finished. I was surprised I had to wait 2 hours only for an exam picture on my first time here. Had to wait 1-2 hours my other times here. - got rescheduled multiple times, I lost count how many reschedules there were. I was also assigned to the wrong appointment time with the incorrect specialist too. I hope the next people that come here don’t experience this. If they do, they gotta have a lot of patience with this place

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We apologize for the long wait times and scheduling issues you experienced during your visits. Thank you for your feedback, and we are committed to improving our service and patient care. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Jenna

Jenna

02 May 2024

I will never go to a West Coast dental place ever again infact I should be sueing for a the pain and suffering I have been through over the last few months for what they have done. I went in for a routine checkup and had a cavity that needed to be filled. When they were filling the cavity I felt the dentist hand slip and he drilled to deep. I told him to check because it shouldn't have hurt like it did but I felt the drill go into my root. He filled the cavity anyway said everything should be fine. A week or so later I came back telling them that the tooth had started to crumble and the filling fell out! They fit me in to see the dentist that day but told me they would have to charge me over four hundred dollars to do the root canal that they messed up for me! I told them absolutely not that they would not be touching me teeth anymore. Do they purposely mess up your teeth so you have to keep coming back to pay out of pocket for them to fix what they have done to you? This is absolutely ridiculous. Also I had 2 scheduled appointments for the specialist and each time he was unable to see me because he had already left for the day or went for lunch and wouldn't be back. This happened twice when they wanted to reschedule again I asked and this time am I actually going to see the specialist or am I just waisting my time showing up to appointments when he's leaving. Once I was getting out of my car and I saw him leaving "for lunch" but won't be back for the rest of the day?? Something is definitely off in this office especially after reading other reviews saying the same thing. They are only after your money stop going to dentist that don't really care about your health.

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We apologize for the pain and inconvenience you experienced with your treatment and scheduling. Thank you for your feedback, and we are committed to addressing these concerns to improve our patient care. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Angel

Angel

01 May 2024

Very fake dentists and have fake kid staff. Don’t go to this place. They waist your time by hours and have a sales woman pretending to be a dentist assistant waisting additional time with fake appointments and no restrooms available at all. They never did teeth cleaning out of three appointments….They only make money from taking lots of X-rays to scam the insurance companies.

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We apologize for the negative experience and the issues you encountered with appointments and services. Thank you for your feedback, and we are committed to addressing these concerns to improve our patient care. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Michelle Poon

Michelle Poon

23 Apr 2024

WORST EXPERIENCE EVER! I am curious how they get a 3.5 stars cause all I see is bad reviews. 1. Ridicoulous wait time. My appointment was at 11 am and I got out at 1:30 pm. I was supposed to do a cleaning and filling. I only got the cleaning done bc I needed to leave. it took 2.5 hr for just x-rays and cleaning and the cleaning only took 10 mins. 2. Service is bad. The most uncomfortable and rough cleaning I had ever done. All blood in my mouth and it only took 10 mins. Do not pick her as general dentist Dr. Phuong Thu Giao, DDS. 3. They tried to scam me for a thousand dollars (which isn’t covered by insurance) for some gum treatment that I don't even need. When the lady Carmen told me that I needed to pay a thousand dollars, I was like what? Then she said oh no it’s $2xx then I gave her my card and she still charged me a thousand. I immediately asked for a refund. I ended up still paying $140 for some irrigation that I was not aware of. I have already filed a complaint. 4. All I need is the referral for an oral surgeon, the front desk Alexis told me they can't refer me to an oral surgeon OUTSIDE of their clinic. I don’t want to see them again so I called my insurance and Alexis, you are WRONG. They tried to keep me to see their clinic’s surgeon. 5. I finally got my referral but they gave me an inter-office referral. I called again, that lady Alexis said she had already gave it to me, and they had it scanned in the system WHICH IS NOT TRUE. I went in person again bc they refused to send anything electronically and I waited more than an hour just to get the paperwork which only required 2 minutes to fill out. SUCH A WASTE OF TIME. FINALLY, I AM SO HAPPY THAT I DON'T NEED TO DEAL WITH THIS CLINIC EVER AGAIN.

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We apologize for the long wait times, discomfort during your cleaning, and the confusion with billing and referrals. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Rasec Marc

Rasec Marc

18 Apr 2024

This is the worst place ever. They overbooked and made us wait over 2 hours past our appointment on the first day. On a different day, our appointment was at 1pm but was able to see the dentist at 3pm and they made me sit on the chair for over an hour before they did work on me.

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We apologize for the long wait times and scheduling issues you experienced during your visits. Thank you for your feedback, and we are committed to improving our service and patient care. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Tiffany Lau

Tiffany Lau

16 Apr 2024

(I only leave reviews when necessary) I’ve been here about 4 times and every time I’m here, I find myself waiting for an hour just to be called in. People that have checked in after me get called in before me. I spend at least 3 hours here and 2 of those hours are WAITING. I’d be here all day if I didn’t raise a concern. The dental assistant taking X-rays and photos are friendly and quick. After this, there’s more waiting to see the doctor. Some days this place is hectic, and seems they only have 1 doctor to work on 6+ patients at one time. They definitely overbook patient slots, which is why patients are always waiting. The doctors seem fatigue, trying to work as fast as possible on each patient. I’m not even sure the doctors are doing their best job when they’re being pulled left and right into different rooms. One doctor even expressed that she had been working nonstop since 8am until 1pm without a break. From a patient’s perspective, that doesn’t make me feel comfortable knowing employees are being pushed to their limits and laboring without breaks. Who knows what they’re doing to your teeth because they’re exhausted! This branch is a part of West Coast Dental, which is a big dental group with a bad reputation. I understand every employee is working their hardest but the business structure and model needs to change to improve patient experience. I do see there’s a “brand manager” who is there. They seem to be highly, but really doing nothing behind the computer screen. A doctor seemed to be irritated after speaking with the manager. West Coast Dental: DO BETTER. Strive to improve your patient experience. Hire more doctors. Treat/compensate your employees well. I’m sure people at the top are collecting their salaries and enjoying their lives. Well maybe more money could be made if your staff and patients are happier.

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We apologize for the long wait times and the concerns you've raised about our staffing and patient care. Thank you for your feedback, and we are committed to addressing these issues to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Betty B

Betty B

06 Apr 2024

Unfortunately, my recent check-in experience at this dental office was extremely disappointing. Upon arrival, I was met with unprofessionalism from the office manager, Carmen, after being informed that I did not have the necessary documents for my appointment. Despite calling ahead of time and receiving no notification about this requirement, Carmen's response was aggressive and lacked empathy. As a result of their miscommunication, I now have to wait an additional month for my root canal treatment. What made matters worse was Carmen's dismissive attitude and hostility towards me. She made it clear that I was not welcome to receive treatment at the office and even threatened to involve security and law enforcement. This behavior was completely uncalled for and left me feeling frustrated and disrespected. While the rest of the front desk team remained composed, Carmen's actions overshadowed their professionalism. In any other office setting, a coordinator would typically remind patients of necessary documents prior to their appointment. Unfortunately, this basic courtesy was not extended to me. Overall, this experience has left me questioning the level of care and professionalism at this dental office. Moving forward, I hope to see improvements in communication and customer service to prevent similar incidents from occurring in the future.

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We apologize for the unprofessional experience and the miscommunication regarding your appointment documents. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.

Dental Group of Arcadia
Veronica Flores

Veronica Flores

24 Mar 2024

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Thank you for your feedback. We hope to improve your experience in the future.

Dental Group of Arcadia
Kim Hernandez

Kim Hernandez

19 Mar 2024

The office staff are amazing. I love our dentist and now my orthodontist. They are caring and gentle and they really care about their patients.

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Thank you for your kind words! We're happy to hear that our office staff, dentist, and orthodontist provided you with caring and gentle service at Dental Group of Arcadia.

Dental Group of Arcadia
Calvin Chan

Calvin Chan

18 Mar 2024

Been here twice now, always lots of staff in the office and quick service. Doctors are quite understanding and informative.

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Thank you for your kind words! We're happy to hear that our staff and doctors provided you with quick and informative service at Dental Group of Arcadia.

Dental Group of Arcadia
B

B

20 Feb 2024

Slow waited an hour still wasnt ready I left

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We are sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen, and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we are running behind schedule. If you need additional help or have any questions, please call our office, or send us an email at info@westcoastdental.com

Dental Group of Arcadia
Katarina B

Katarina B

17 Feb 2024

Terrible! If I could give it 0 stars, I would. As a person who sees the dentist once a year, I decided that it probably wouldn't be as bad as the reviews say. Beware! I went for a general cleaning and I was there for 3.5 hours. Yes, that's right! I've been to many dentists, and this place is the worst I've ever been to. I hope to never see them again!!

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We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.

Dental Group of Arcadia
Tracey A

Tracey A

13 Feb 2024

Entire staff is very pleasant and efficient, my only issue is the wait time with appointment. I do understand some patients take longer but they should spread people out more so you don't have so many people waiting for the same time slot. Other than that, I'm pleased with the establishment and would recommend.

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Thank you for your kind words about our team! We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, thank you for sharing your feedback with us. We greatly appreciate this and look forward to seeing you again very soon!

Dental Group of Arcadia
eli i.

eli i.

11 Feb 2024

Beware, West Coast Dental has the worst customer service, especially in Arcadia. I had to wait over an hour for x-rays and consultation from the doctor. I just wanted an estimate for overhead dentures, I asked to speak to the manager, but the receptionist said that she was busy. It turns out that she was playing with her phone and filing her nails. The doctor said that my broken denture couldn't be repaired because they were cracked in half. When the manager came to give me a price, she quoted me over seven thousand dollars. I decided to take my business elsewhere. It turns out that I got my cracked denture repaired the same day at a walk-in laboratory in a 30-minute wait time for $100. My point is that the doctor lied to me, and the manager was trying to overcharge me. But I didn't take the bait. I regret walking into the Arcadia office, and I don't recommend this place to anyone. Don't be like most of us who didn't read the terrible reviews.

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Thank you for sharing your feedback. We sincerely apologize for the experience you had at our Arcadia location. We understand the importance of providing timely and transparent service, and we regret that we did not meet those expectations during your visit. Your concerns regarding wait times, communication, and pricing are important to us. We will review your experience with our team to ensure improvements are made in both our customer service and patient care. We truly appreciate you bringing this to our attention, as it helps us strive for continuous improvement. - West Coast Dental

Dental Group of Arcadia
Ricardo M

Ricardo M

10 Feb 2024

The best place 10/10 ??

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We greatly appreciate this and look forward to seeing you again very soon!

Dental Group of Arcadia
Virginia Portillo

Virginia Portillo

19 Jan 2024

Very friendly staff, and the doctors are great especially Dr Franco.

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!

Dental Group of Arcadia
Marie Retuya

Marie Retuya

19 Jan 2024

Overbooked and understaffed .. if you plan to visit this place be sure that your patience level is high because you will wait for 2plus hours ..I suggest to read all the comments before coming here

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Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, and we apologize for the wait and are working our hardest to minimize excess wait time in the future.

Dental Group of Arcadia
J J

J J

05 Jan 2024

Terrible and unprofessional dental office. My mother has had to reschedule several times. These people don't respect that she's has work and can't keep rescheduling on the Drs time. Yet again they did that since the Dr has to leave early. The other time their X-ray systems were down. 4th time they've done this m They need to look in how unprofessional this dental office is and revoke their license. 1 star reviews I've seen are not fake. These are legit concerns.n

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We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.

Dental Group of Arcadia
Magdalena Dewi

Magdalena Dewi

28 Dec 2023

Took a very very very long time to wait in the front and after X-ray as well. If they called you to get in to the room, doesn't mean that they do it right away You can actually do your homework or eating or watching movie from your phone while you are waiting.

Estela Arroyo

Estela Arroyo

21 Dec 2023

More like NOT??? even 1 sad star! ??‍♀️Got horrible or was horrible already???‍♀️ Just that it took me awhile to notice!??‍♀️ Most of the staff looks unhappy, moody, rude, give attitude, they all give off such negative energy, as if they just want to clock out! So un professional, the doctors just want to pool out all your teeth out and leave you toothless, and say they just want to save you money? Really??? No thanks!??‍♀️Never going back again!!!?

Teresa Vargas

Teresa Vargas

14 Dec 2023

Excellent service Elena and carmen there service is awesome

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!

Dental Group of Arcadia
Lauren

Lauren

25 Nov 2023

Was told by this office that I have several cavities and need other work done that is rather time sensitive. After that initial appointment (nothing was actually done, just a cleaning) I made a follow up appointment which was cancelled day of. Second time I tried I got all the way to the office just to be told it’s closed and I have to reschedule. Third time I tried and literally 3 hours before my appointment, they cancel on me again. At this point it is not worth going anymore since it’s been over a month since my first appointment. Do not go here if you actually need dental work done.

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Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the cancellations. We know how frustrating it can be to be rescheduled when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, and we are working our hardest to improve our communication regarding scheduling.

Dental Group of Arcadia
Al

Al

16 Nov 2023

I hate this place. Literally the worst run dental office I’ve ever been to. The dentist is nice enough but every other member of staff is constantly rushing, complaining, or blaming each other for mistakes they make. They’ve also misgendered me, several times, to the point where I’m pretty sure they’re doing it on purpose. Skip it. I’m planning on reporting them to dental board.

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We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at info@westcoastdental.com with your full name and contact information so that we may contact you immediately to resolve these issues with you. We apologize once again and thank you for remaining patient during this time.

Dental Group of Arcadia
Cassaundra Young

Cassaundra Young

04 Nov 2023

Went in with a friend today. Waited over an hour last the appointment time to see the dentist - and complaint many have already made. Mind you I was brought along for moral support, and to hold her hand if needed, I'm not the patient. My poor friend was already scared of pain and the needles. She had them call me go to the room to help her with the process. She was clearly showing signs of distress. Next thing I know DR. ALEXANDER shot her up without applying ANY numbing cream. The pain was enough to make her scream out. Then the front nurse came in and yelled at her to stop it because she was scaring kids. I'm so sorry, maybe had the doctor done his job correctly, she wouldn't have been in so much pain. I mean the numbing cream was sitting right there on the tray ready to be used. When I questioned him, he brushed it off, said he doesn't use it, IT ISN'T NEEDED. My jaw almost dropped to the floor. I've never not been given a typical when getting injected, and I've had Alot of work done. Additionally, the dentist was cold, rude, and it almost seemed like he was perpously feeding her fears as he was and going into unnecessary details. He definately wasnt trying to help the situation. Like, that's not how you treat a patent that's clearly showing signs of fear and anxiety. This place has by far the worst dentist professionalism I've experienced. No compassion, no kindness. Left with a feeling of disgust. My friend won't be back. That's for sure!

J J

J J

03 Nov 2023

Dr. Rita Lui is an arrogant, condescending, and insensitive dentist. She doesn't care about the patient. Elderly parent visited this location with pain. Waited 1.5 hours AFTER the scheduled appointment time to be "seen." By "seen" I mean, Rita Lui glanced over, looked at her watch, and told the assistant to send us home. We had an appointment, YOU overbooked. I insisted in speaking with the doctor. Rita was upset about having to speak to yet another patient as she was ready to run home after a long day of what I believe, disrespecting patients who need care. Rita refused to look at what was going on and told us we needed to come back another day. Since Rita didn't want to even look at the teeth, I asked her, in general, what are some reasons why people might experience pain. Her response? "I AM NOT GOING TO GIVE YOU A DIAGNOSIS. I AM A LICENSED DOCTOR." I rephrased my question and re-emphasized "general reasons" for pain so we know what to expect. Her response was "IF I GIVE YOU ANY REASONS, IT'S A DIAGNOSIS. I CANNOT GIVE A DIAGNOSIS WITHOUT AN EXAM." I asked her to check as we'd waited 1.5 hours past the appointment time. She sent us packing. Lui is an unprofessional, inconsiderate, and self-serving. I would not recommend Lui or this dental office to anyone.

Alice

Alice

30 Oct 2023

I have the responsibility to warn anyone who decides to go to this dental office that the waiting time is super ridiculous (I waited 3 hours for a X- ray)and the doctors there are impatient and rude! I had my worst experience ever here!!!! If I could I give it -5 stars! My teeth is worse after visiting this awful place!!

Shigomon Tang

Shigomon Tang

30 Oct 2023

I did fillings at this dental group 8 months ago and now they dropped. I have to do them once again. Sigh!

Brianna Mancilla

Brianna Mancilla

23 Sep 2023

I came on 9/21/23 for a check up. First of let’s just start on how long I was waiting , which was HOURS. Second I witness the “Doctor “ being EXTREMELY RUDE to the front receptionist. I felt so bad for this poor young lady I wanted to just hug her !!! The receptionists looked very young possibly in her early twenties very sweet young lady. He disrespected her and yelled at her in front of us Patients. Practically arguing with her with his voice level on 10 , I wanted to say something so bad but decided not to that’s why I am here now writing this. He is a HORRIBLE PERSON!! I hope that young lady quits that office she does not deserve that ! I will not ever return here ! Very unprofessional !!!!!!!!!

Linda Li

Linda Li

08 Sep 2023

Terrible system for appointments, they put me on the wrong appointment date. And when I came into the office, they made me waiting for 40 minutes to get x-ray and exam, after the exam, they wanted me come back next day for cleaning instead of same day cleaning due to the oxygen was ran out , so I came back next day, they’re telling me my appointment is next week, not for the next day, and also they are charging me another copay for the next office visit, which I didn’t expect that because the cleaning should have been done at the first day exam and x-ray. Totally mess!

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We are sorry to hear about your recent experience at our dental office. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.

Dental Group of Arcadia
Kelly Ma

Kelly Ma

20 Aug 2023

If there was zero star I would choose that. This place is totally understaffed while they make over appointments. I arrived at 9am and waited until 10:10 to check in then waited until 11:10 then the doctor came to give me anesthesia. Then he left and didn’t come back until 12:20. I was so scared the anesthesia would disappear since I didn’t feel numb as strong as before. I did the deep cleaning how can I stand if the anesthesia disappeared. Plus, I had a registration appointment for my son at 12:45, and I didn’t leave until 12:40. Saying the doctor, I think he was pushed from the patient to the next and under pressure too. So I didn't feel very good for the treatment. And when I told the doctor I have to get my son for school registration at 12:45, he even asked me if I wanted to reschedule. How could I reschedule after anesthesia shot? Why should I bare another time of pain to pinch? Absolutely not stand it. It's ironically no one asked me how I felt after I was done and they rushed to the next room. When I came out the assistant just asked me to make the next appointment in a month. I asked for what she said for cleaning the other half which I have done two months ago. Then she said coming back to polish. Why? There's no doctor's note. I really don't like them. During the waiting time, I asked them why I waited so long and was replied with they only have one doctor and the front need to check my insurance. It’s non sense since I am an old patient and the front has charged me around 9:40. The assistants have bad attitude and no service spirit since after I asked one of them the reason why I waited so long, they tried to avoid to meet me. I am so so so frustrated about this experience and share it here. Please take serious consideration before you go there! Update: today is 8/19 Saturday. It’s been five days since I was treated. I still feel my right half teeth dull pain and can’t chew hard food. I recalled the doctor cleaned me so hard and roughly. Not sure if the rough process hurt my teeth. I will see how it feels for a while. So sad for my teeth…

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We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. We want to look into this internally. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.

Dental Group of Arcadia
Harpreet Kaur

Harpreet Kaur

03 Aug 2023

SCAM ALERT- Please stay away from this place. I should’ve read reviews before scheduling. This place is overbooking their appointments and understaffed. The front staff is really a joke. The guy sitting in front office of general dentist area was flirting with a girl and started showing me attitude when I asked him how long it takes. They scheduled me at 9 and i saw more than 30 people waiting. I asked again how long it will take they said it will take a while. I waited for more than an hour and left. Why you booked my appointment if it’s going to take a while. Please shut down your place because you’re scamming people. I’ll find another good professional dentist.

Alice Strong

Alice Strong

27 Jul 2023

While the quality of the dental care is good, they really do seem to overbook and keep patients waiting far too long. If you don't like waiting, avoid this office. Otherwise, bring a movie!!

Tiffany Zhao

Tiffany Zhao

20 Jul 2023

The office Clark kept calling your for annal check, when you come here followed the schedule, then wait for 1.5 hours, and tell you not the time for check out yet, need wait for another 2 months. The office manager do really need to train the employees or updated the computer systems. Waite my time for whole afternoon!!

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Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced during your visit. Your feedback is valuable to us, and we will take it into consideration to improve our scheduling and check-out processes If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.

Dental Group of Arcadia
christina L

christina L

11 Jul 2023

Bad bad experience my appointment was at 3pm . I ask the receptionist at 3:30 when they will be calling me she said she need it to verify my insurance. So I wait then at 4 she calls and has me standing there while she's verifying my insurance. She tells me your insurance is good sorry for the wait would you like to reschedule? I said no . 15minutes pass and I tell her I'm leaving my appointment was at 3pm she ask me if I wanted to reschedule I said no and left. I'm not going back . Looking for another place to go. ?

Meisam Peiravi

Meisam Peiravi

19 Jun 2023

So disappointing!! They do not care about their patients. The receptionist alone took 45 minutes, and did absolutely nothing. Their process is like a third world country. After waiting an hour in their office, I canceled my appointment. They just wasted of time. Is there no manger running this place??? Please find another place.

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We sincerely apologize for the extended wait time you experienced during your appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our patients. We apologize for falling short of your expectations in this regard. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future, if given the chance.

Dental Group of Arcadia
Emery Dinh

Emery Dinh

08 Jun 2023

Every single time we had to wait 1-2 hours . They need to hire more staff to sort this problem out . We’re all working adults and have kids at home too .

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Hi Emery. Thank you for taking the time to share your feedback. We sincerely apologize for the extended wait times you experienced during your visits. We understand the importance of efficient service. Your comment regarding staffing has been duly noted, and we will explore options to address this issue and ensure a smoother experience for our valued customers. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We appreciate your patience and hope to have the opportunity to serve you better in the future.

Dental Group of Arcadia
Carla Preciado

Carla Preciado

12 May 2023

Horrible customer service wouldn't Recommend this place to know one Avoid going here

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We are so sorry to hear this was your experience with our office. We take patient experience very seriously and would like to hear more about what happened. If you could send us an email at info@westcoastdental.com detailing your experience, an office manager can reach out to get this matter resolved. Thank you.

Dental Group of Arcadia
Youa Yang

Youa Yang

10 May 2023

This office is overbooking appointments and making patients wait several hours for routine checkups/cleaning. Why schedule appointments and send reminders, if your office is understaffed to care for your patients? To staff: please schedule only if you have the staff to do so and don’t overbook. This leads to bad care and angry patients. I just finished my 5 min cleaning and my teeth still has noticeable plaque in the inner areas. I never even got to see the dentist because he was already busy running see other patients. I was the first one there with an 8 am appointment scheduled 3 months advanced, three other patients entered after. Left 10:30am…

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Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.

Dental Group of Arcadia
Sheree (2nd 2 No 1)

Sheree (2nd 2 No 1)

06 May 2023

I am extremely dissatisfied with the way Dr. Dorsey treated me. He spoke to me in a very rude tone and threatened to stop the procedure in the middle of the process when I was expressing I was in pain. Dr. Dorsey ignored my cries and proceed agreesively. He yelled at me to open my mouth. He then told me to quite down I was scaring the other patients. Once the procedure was finished I was promptly removed from my seat into a wheelchair and pushed out the back door with the aides who were just as rude making me stand up telling me come on open your eyes!! I didn't even have enough time to gather myself and felt dumped on the curb for my driver to help me. I FEEL VERY DISRESPECTED!! I PLAN TO FILE A COMPLAINT WITH THE MEDICAL BOARD!!

Dominique L

Dominique L

29 Apr 2023

Don’t go here! They waste your time. They schedule appointments and are always understaffed and running behind. They will call and text you beforehand consistently throughout the week to confirm your dental appointment, yet still have you wait hours after your scheduled appointment. I had the mistake of committing to a root canal from this location. This is my 4th and hopefully final procedure.

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I'm sorry to hear that you have had some issues at our office, Dominique. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule with a clear line of communication. We are making a conscious effort to prioritize every aspect of patient experience and we thank you for bringing this to our attention. If you need additional help or have any questions, please send us an email at info@westcoastdental.com.

Dental Group of Arcadia
Crystal Escobar

Crystal Escobar

27 Apr 2023

This place has no respect for your time. Each time I’ve had an appointment I’ve waited in the lobby for over an hour. I waited an hour and half once to get X-rays done and the appointment was at 8:30am. Very unorganized. I will say I never got a faster credit card approval than from this place.

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I'm sorry to hear that you have had some issues at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule with a clear line of communication. We are making a conscious effort to prioritize every aspect of patient experience and we thank you for bringing this to our attention. If you need additional help or have any questions, please send us an email at info@westcoastdental.com.

Dental Group of Arcadia
segui il leader

segui il leader

26 Apr 2023

I’m new to Dental Group of Arcadia and I must say I was taken care of exceptionally.(First visit last week) First off I was in unbearable pain. I have two cracked teeth ,one tooth with a hole in it, three wisdom teeth that need to be pulled and a mouth in need of cleaning. When I called the office they were Very Sympathetic to my urgency and had me come that day. —-Very Caring Staff Plenty of parking and accessible for wheel chairs and strollers. The front lobby is child friendly, movie playing for children and in my case a positive distraction from my painful mouth. —Positive Location and Mindful of Patients Needs The lobby appearance is Exceptional, Front Office staff very Professional, Technicians treated me Delicately, Full of Patience and Thorough. The dentist, Dr Franco reviewed my X-rays, explained in detail the steps to bring my mouth back to a Healthy state. At the end of the visit the staff explained the steps needed for my dental care. I left the office feeling well taken care of, Extremely Satisfied and on a Path to better dental health. Dr. Franco sent my medication prescription electronically and when I arrived to the pharmacy they were ready. I’m personally appreciative of the Whole office staff. I’m especially grateful that the Dental Group of Arcadia found the time to see me on short notice. ———A Whole Package of Professionalism I’m not sure how long I was in the office but it didn’t matter to me. I understand that Dental Work can not be rushed and Dr. Franco was very gentle with my Extremely sore mouth. It Takes Time to Ex-Ray teeth (especially with patients that arrive to the office in pain), communicate with insurance companies, answer phone calls, and the many different unexpected cases/questions that all dentists/staff have with patients …it all takes time. The Amount of time I SPENT at the Dental Group of Arcadia flowed very nicely and I have ZERO complaints. -Patience is a Virtue and that’s exactly what Dental Group of Arcadia had with me. Patience I Appreciate the Whole Staff as they exhibit Professionalism, Very Respectful, Courteous and Diligent. I believe in Dental Group of Arcadia and Dr Franco, as they take steps to improve my Dental Health. -Don’t wait to see a dentist and don’t be scared as The Dental Group of Arcadia will “Guide you to a Healthy SMILE “.

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We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. Thank you for your kind words about our office, and for taking the time to notice the safety precautions and regulations we are following to do our part in keeping our staff and patients safe. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills and we are so happy to hear you had a great experience with us.

Dental Group of Arcadia
Tomasa Rios

Tomasa Rios

26 Apr 2023

Even tho the wait is long We only go back because of Dr. Lui, she is the best.

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Hi Tomasa! Thank you for taking the time to leave us a review. We are thrilled to hear that you have had a positive experience during your visits with us, especially with Dr. Lui. We understand that wait times can be frustrating, and we appreciate your patience and loyalty despite the inconvenience. We strive to provide the best possible care and service to all our patients, and we will continue to work hard to minimize wait times without compromising on the quality of care. Thank you for choosing us as your dental provider, and we look forward to seeing you at our office in the future.

Dental Group of Arcadia
LaDeanne Estrada

LaDeanne Estrada

20 Apr 2023

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Hi LaDeanne, thank you for taking the time to share your feedback with us! We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again soon!

Dental Group of Arcadia
Nicoleta Soris-Masouris

Nicoleta Soris-Masouris

18 Apr 2023

The last two visits I waited almost 2 hours to see the my dentist. They are so over booked and behind they don’t have time to do cleanings after the X-ray and exam. This is unacceptable. I will be taking my business elsewhere.

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We're sorry to hear this, Nicoleta. Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen and will begin implementing conscious efforts to minimize wait time. Again, we apologize for the wait and are working our hardest to minimize excess wait time in the future.

Dental Group of Arcadia
Hector Moises Delcid Hernandez

Hector Moises Delcid Hernandez

17 Apr 2023

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We appreciate you for sharing your positive feedback, Hector! We look forward to seeing you again soon!

Dental Group of Arcadia
Curtiss Parker

Curtiss Parker

12 Apr 2023

Very professional and very helpful

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Thank you for the positive feedback, we are glad you enjoyed your experience in our office!

Dental Group of Arcadia
Shelley Sha

Shelley Sha

08 Apr 2023

I did several treatments last year. But after that, I received couple bills from them to pay. Those bills were not included in the previous treatments. And nobody told me about those bills when I did those treatments. That’s so weird!

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Hi, Shelley! We are sorry to hear about this situation and we would like to get this resolved. Please contact us at info@westcoastdental.com so that we may better understand your situation and sort things out. Thank you for reaching out and we hope to resolve this matter as soon as possible.

Dental Group of Arcadia
Ronald Decenes

Ronald Decenes

08 Apr 2023

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We greatly appreciate this and look forward to seeing you again very soon!

Dental Group of Arcadia
Anthony Garcia

Anthony Garcia

06 Apr 2023

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Hello Anthony! We’re glad you had a great experience at our practice. Thank you for choosing Dental Group of Arcadia as your dental provider, and we look forward to seeing you at your next appointment! We hope you have a great day!

Dental Group of Arcadia
Kristin Fernandez

Kristin Fernandez

24 Mar 2023

Dr Franco and his assistants were great! I almost fell asleep while having my teeth cleaned!

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Hi Kristin! Thank you for taking the time to leave a review! We are very thrilled to hear that you had a positive experience with our doctor and assistants during your appointment with us. We strive to provide a comfortable and relaxing experience for all of our patients, and we are glad to hear that you felt at ease during your visit. Our team works hard to ensure that our patients are well taken care of and receive high-quality dental care. We appreciate your kind words and feedback, and we look forward to continuing to provide excellent dental care for you in the future. Thank you for choosing Dental Group of Arcadia as your dental provider and for sharing your positive experience with others.

Dental Group of Arcadia
Lauren

Lauren

22 Mar 2023

The quality of the dental care itself is good. But there is always long wait times even for 8am appts. as they setup for the day. WAY Too Many calls for appt confirmations. I receive Two calls everyday for 1-2 weeks leading up to every appt. regardless of how many times I confirm the appt. Everyday its both the automated reminder call + a different receptionist confirming the appt.

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Thank you for taking the time to leave a review. We appreciate your positive feedback regarding the quality of dental care. However, we apologize for the inconvenience caused by long wait times and excessive appointment confirmation calls. We understand that your time is valuable, and we strive to ensure that our patients receive timely and efficient service. We apologize for any delay caused during your visit. We appreciate your feedback and would like to take necessary steps to improve your experience in the future. Please do not hesitate to contact us directly if you have any further concerns. Thank you for choosing our practice.

Dental Group of Arcadia
April Flygar Smith

April Flygar Smith

22 Mar 2023

I received 4 phone calls (3 live, and 1 automated), 3 emails, and 2 texts reminders for my 2pm appointment. That is too many reminders. I arrived on time, but I waited over an hour to be called for x-rays. After spending 30 minutes in x-ray, I waited another 15 minutes before someone examined me. I thought I was done, but then she told me that she only looked at my gums and I still need to see the dentist. At this point it was 3:55pm. My appointment was for 2pm and I was using a vacation day. I feel like it shouldn't take over 2 hours for an exam, and I feel like my time was disrespected.

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Hi April. We thank you for your feedback, and we apologize for the extended wait time you experienced during your visit. We understand that it can be overwhelming and frustrating, and we appreciate your patience. We will take your feedback into account to improve our communication process and ensure more efficient appointment scheduling. Your time is valuable to us, and we strive to provide a respectful and timely experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to serve you better in the future.

Dental Group of Arcadia
Paul pilpajr

Paul pilpajr

20 Mar 2023

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We are sorry to hear your experience was less than exceptional. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.

Dental Group of Arcadia
Kimberly James

Kimberly James

19 Mar 2023

I should have read the reviews before booking an appointment. I also had a 3-hour long visit for x-rays and a cleaning. I called yesterday and was pleasantly surprised that they could see me the next day. However when I called to follow up this morning because I never got the link with the new patient paperwork, they didn't have my appointment on record. No worries, they were able to still book me for an appointment today. However when I showed up for my appointment at 1:30, I ended up having to to wait over an hour to be taken back for x-rays. Then another 30 minutes for the doctor. Then another 20 minutes for the tech to do the cleaning, then another 30 min wait for the doctor to come back to finish the cleaning. He said was all done - I had to ask if they were going to floss because apparently that wasn't part of the cleaning? Had to wait for the tech to come back to actually finish the cleaning. At 4:20 I was back at the front desk to schedule for the next appointment. She apologized for the long wait and said they only have one doctor on Saturdays and are also short staffed. However looking at the reviews, this seems to be a common occurrence.

April Paez

April Paez

18 Mar 2023

My experience was terrible. I definitely will be finding a new dentist. How can you improve? 1. Don't book patients if you can't see them on time. My daughter and my appointment were at 10 am. We waited for 45 minutes before we finally were brought back to a room to see my daughter. They weren't even aware that I also had an appointment, for some reason. 2. Be more understanding of the patient. I finally got x-rays done after 12 noon. I was already there for over 2 hours. The dentist examined me, and then some woman (who was NOT HELPFUL whatsoever) comes in the room to tell me that I'll have to wait another 30 to 45 minutes until the dentist is done with a procedure on another patient, so he can then do my teeth cleaning. But wait, he just left my room. Why couldn't he just do my cleaning while he was there instead of starting a procedure on a patient who arrived AFTER me?? It made absolutely no sense. 3. Don't expect your patients to be OK spending all day at your dental office!! My visit there was extremely frustrating! I tried to be nice through the process from waiting almost an hour for our appointment to then being told it would be an extra 30 to 45 minutes for me to FINALLY get my cleaning, which never happened. I left. I have things to do and my 3 year old daughter (who was also seen that same day) can't wait that long. I received no apology from any of the staff. The woman who came into the room to tell me about the extra wait for the teeth cleaning was not understanding. She was more concerned about defending the dental office. I'll be writing a Yelp review and adding to all of the negative reviews your dental office has. Despite the horrible reviews, I still went back. As a medical professional myself, this place needs a lot of improvement. I feel scammed every time I go there.

Dmitry Eremin

Dmitry Eremin

17 Mar 2023

It was an awful experience! After the appointment was incorrectly scheduled by the office to 10 am instead of 9 with my spouse, I was checked in and had to wait another 1 h 30 min! After that my inquired how much longer should I wait and was told 15 min or reschedule! This is unacceptable treatment of patients. I should have been informed that office is behind schedule ahead of time and resolve apologies for incorrect scheduling immediately after coming in!

Tiffany Zhao

Tiffany Zhao

17 Mar 2023

We have a first appointment in the morning. Waiting for 2 hours just do x Ray. The braces doctor kept bother us try to get business. The dentist just ignore us. I am not recommended this office to your teenger kids.

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Thank you for providing your feedback and letting us know about this issue, Tiffany. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Group of Arcadia

Dental Group of Arcadia
Sergey Labaznikov

Sergey Labaznikov

15 Mar 2023

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We greatly appreciate this and look forward to seeing you again very soon!

Dental Group of Arcadia
Blanca Thomas

Blanca Thomas

15 Mar 2023

Dr Franco and the staff where very efficient and pleasant I enjoy my visit.

Zhao Patricia (Patricia)

Zhao Patricia (Patricia)

09 Mar 2023

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We greatly appreciate this and look forward to seeing you again very soon!

Dental Group of Arcadia
Kristen Lee

Kristen Lee

02 Mar 2023

Bad attitude from the office staffs and the manager. If you never encounter bad customer service, try this dental office, you’ll have it plus more. Bad decision to choose this office just because it was close distant from my home.

Estevan Soria

Estevan Soria

02 Mar 2023

I went in to get a check up and cleaning. The staff were very friendly and was seem very fast. Dr. Franco and Valeria were absolutely amazing! They cleaned all of the undesirable stains off my teeth and left me very happy! Thank you so much- Chloe Soria

Chloe Soria

Chloe Soria

02 Mar 2023

Amazing job ❤️❤️❤️ My teeth were transformed in one morning. I highly recommend coming here.

Ellysia Driver

Ellysia Driver

28 Feb 2023

They completely wasted my time. I signed in at 3:57pm my appointment was at 4pm. After an hour I remind the lady that my appointment was at 4 and she’s like “they haven’t called you back yet?” And I said no and she said okay they’ll call you back right now. They check my teeth (it seemed like the guy was in a rush) and then tell me to go back out to the front and the lady asks if I can come back for the cleaning the next day because they close at 5pm. I waited an hour to get my teeth cleaned only to be told they’re closing and I should come back the next day. But the lady said “the cleaning won’t take long if you come back tomorrow” if it doesn’t take long why couldn’t they do it during the hour I was waiting? Or why couldn’t they do it the day I made the appointment? Extremely annoyed. I made the appointment a while ago, I do everything I’m supposed to and I get terrible service. Never going back. Save your time, energy, and breath and don’t go here.

Jose Medina

Jose Medina

23 Feb 2023

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

Dental Group of Arcadia
Ling Sharif

Ling Sharif

22 Feb 2023

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

Dental Group of Arcadia
Joel Navarro

Joel Navarro

21 Feb 2023

I had excellent service; everyone in the office was very attentive and helped me with everything I needed. The doctor explained everything very well.

Haydee N

Haydee N

21 Feb 2023

Great staff. Everyone’s very helpful. Doctors and assists were very nice and patient with my 6 year old.

Griselda Chavez

Griselda Chavez

20 Feb 2023

Very professional courteous and quick. I liked cause they respect your appointment and you don’t wait to long to see the doctor. Overall very good service

Crystal Mountjoy

Crystal Mountjoy

17 Feb 2023

Absoutly hate the mask policy. No point when people have their mask off to have dental work done. Apts are never on time. I sat for over an hour wait multiple times. Plus 3 times I have had an apt and when I got there the didn't have me on the schedule.

DAVID YANG

DAVID YANG

16 Feb 2023

My appointment was 3pm, the doctor saw me at 4:45pm, I waited about 2 hours there with no results…. Terrible experience!

Angela Leyva

Angela Leyva

15 Feb 2023

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

Dental Group of Arcadia
Sacramento Navarrete

Sacramento Navarrete

12 Feb 2023

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

Dental Group of Arcadia
Kevin Murphy

Kevin Murphy

03 Feb 2023

Include all services to insurance

Dean Bisterfeldt

Dean Bisterfeldt

31 Jan 2023

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

Dental Group of Arcadia
Elizabeth Carrasco Del Rio

Elizabeth Carrasco Del Rio

30 Jan 2023

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!

Dental Group of Arcadia
Daniel Flores

Daniel Flores

28 Jan 2023

Top-notch service! Dr Franco is very knowledgeable, and honest. I’ve been to several dentist over the years and others just want extraction and surgeries when not completely necessary…very detailed explanation from front desk to insurance coverage. Thank you! ⭐️⭐️⭐️⭐️⭐️

barbara gottesman

barbara gottesman

24 Jan 2023

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!

Dental Group of Arcadia
Dean Jackson

Dean Jackson

21 Jan 2023

Well for starters, when you have a scheduled appointment , don't have the receptionist come out while you've been waiting for 45 minutes tell you that the doctor can't see you, in her words, it will heal on its on. What kind of diagnosis is that. Maybe because it was a workmans comp thing, but still, don't tell the receptionist who's answering the phones give you the doctors diagnosis. He couldn't even come out and see me and talk, Dr. Dorsey, you don't treat individuals like that. I'm surprised because you come highly recommended, but what I experienced in your Arcadia office, no one should ever have to go through that. The receptionist mentioned to me that the doctor was in surgery and would be late seeing me, I said no problem. If you're too busy or just want to start your weekend early Dorsey, then you should have asked me to reschedule, and it would have been no problem, but you decided to do a move that's so uncommon it makes me sick. How dare you Dr. Dorsey! I'm probably not the only one this has happened to with West Coast Dental and Dr.Dorsey, but I'll never use or recommend this company to anyone.

H Z

H Z

21 Jan 2023

Get the correct phone number of your patient and when you figure out you have the wrong number stop calling and sending messages to the wrong number

Rodney James

Rodney James

19 Jan 2023

Have respect for patients time by making sure you’re ready to provide your service. Otherwise, ask the patient if they can wait or if they would rather re-schedule. I waited from 1:30 to 2:20 before I was called in to the dentist. Once I was seated in the dental chair & the dentist administered the numbing shots, he said “ I’ll be right back”. Approx 25 minutes later, neither he nor anyone returned to proceed; at which point I departed!

Whitemonkey 510

Whitemonkey 510

14 Jan 2023

Most of the doctors are polite and do a good job. Although a few can be quite rough or impolite. I went yesterday to get my braces replaced and the doctor laughed while I was in pain and chewed gum whilst replacing my brackets and wires. Wait takes a long time which wouldn't matter if they just did their work instead of having small talk amongst themselves. Update:1/12/23 I got here for a 10:30 appointment and they took a few people ahead of me who got here after I did. They need to get their priorities in order.

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We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time

Dental Group of Arcadia
Richard Griffiths

Richard Griffiths

10 Jan 2023

My best experience ever ,very nice and professional

Amanda Chang

Amanda Chang

10 Jan 2023

The fact that we were not told that our small children were just getting a referral for a pediatric dentist is very strange. The office was curt and short and provided very little help. The dentist we saw had no bedside manner and shamed me as a parent. I don't ever want to return here.

Yvette Montoya

Yvette Montoya

08 Jan 2023

Really friendly n nice staff Took me in fast And really nice dentist drs

angeline tenorio

angeline tenorio

06 Jan 2023

Stop making appointments if you are understaffed it’s a waste of time

Donna Arevalo

Donna Arevalo

03 Jan 2023

A terrible experience from start to finish The receptionist can not even say hello when you walk in nor look up from her desk The dentist gal is rude and not friendly Just to say the least

Gordon Dupree

Gordon Dupree

30 Dec 2022

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MAOQIANG LI

MAOQIANG LI

29 Dec 2022

The worst experience forever!!!

Hass C

Hass C

28 Dec 2022

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Berenice van Gaalen

Berenice van Gaalen

26 Dec 2022

By committing to your patients needs at the appointment time scheduled. My son had an appointment at 9 am which means first ones in the morning and all they wanted to do was a cleaning and reschedule his fillings for another day because they said they had to many treatments scheduled . However I specifically scheduled this appointment on this day because my son was off school and was able to wait and proceed without missing school since he travels to school in LA and there is no available times after school on school days this was all stated at our conversation when I scheduled the appointment. While I was waiting for my son to get treatment that he never got I seen a couple walk in needed assistance on an appointment and getting seen. They asked them to sit and wait to see if their insurance covered they waited and 30 min later the front desk girl in Spanish tells them they would have to pay for the consultation and then go from there on what needs to be done. Long story short they get rid of my son and try to reschedule him so they can see a cash paying patient . Unprofessional and unfair for my kid that needed treatment. Save yourself time and find another dental office they take very long to assist you and they don’t care About you they just see money . be careful

Chiching Lo

Chiching Lo

24 Dec 2022

Waited 2-3 hours. My appointment was at 2pm and I was able to come to the chair around 4pm. The doctor came in to check on me 20 min later after I was seated. He then looked at my teeth for less than a minute and told me I’m ready to go and just take meds… Front desk ladies were nice greeting and chitchatting but weren’t experienced enough to answer simple questions. Overall my experience with them was they have no time to answer your questions or concerns. Well, I hope not every of their doctors is like the one I encountered.

Rene Mejia

Rene Mejia

24 Dec 2022

They work is excellent

Mary Jansen

Mary Jansen

23 Dec 2022

Dr. Franco and Elena were great. They made me feel at ease and were efficient, yet thorough. I highly recommend this team.

Imelda Rose

Imelda Rose

20 Dec 2022

Friendly staff and doctors

bill leslie

bill leslie

16 Dec 2022

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Alyssa Villearreal

Alyssa Villearreal

16 Dec 2022

Dr lui is always the best and most gentle I recommend her

Linda Hulse

Linda Hulse

02 Dec 2022

Office was super clean, office staff very efficient and nice. I was expecting to be seen by Dr. Spurgeon, so I would have appreciated being informed of being seen by a different dentist. The dental hygienist was nice, but didn’t introduce herself. Iam a stickler for professional protocol. Overall, still happy with my visit.

Courtney

Courtney

01 Dec 2022

Stop overbooking patients. No patient should have to wait over an hour after their appointment tme to be seen. Eight patients in one timeslot is ridiculous and should be illegal.

Jose Castaneda

Jose Castaneda

01 Dec 2022

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Yazmin Morataya

Yazmin Morataya

22 Nov 2022

There is a friendly enviroment, dentist very nice let you talk and listen. Very nice experience

Lily Matias

Lily Matias

17 Nov 2022

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Blue Isa Marketing

Blue Isa Marketing

16 Nov 2022

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Richard Valdivia

Richard Valdivia

15 Nov 2022

Very responsible people with great manners,I like that

Meng wa

Meng wa

07 Nov 2022

I had one of the worst experiences at this clinic. I scheduled an appointment at 4pm. Was there few minutes early and filled out all my information. Then I waited about close to an hour to me seen. And it was after I had to ask if the front desk can check on my turn. The receptions showed no empathy. Said the understand but still took their time to have me seen. After I finally got to the X-ray. I had to ask for a napkin for my Invisalign. The lady took 5 minutes to just get a napkin. The whole process was unnecessarily long. After my X-ray, I was told to wait again at another seat for the dentist to check up. It took another 20 minutes or so for the dentist to come. Dr Franco seems very nice and that was about the only good interaction I had with anyone there. However, after he went over my X-rays, I began to wait another half hour for another dentist to come for cleaning. Another lady just dropped by to let me know the pricing for if i do procedures. After I let her know i just need to get my teeth cleaned and to please help me check if someone can assist, she showed no sympathy and blamed me that someone called to ask if i can come half hour early but I couldn’t, as if it’s my fault they overbooked. In addition. (I didn’t even schedule an appointment with Dr Franco, I scheduled with Dr Lui, but they just said anyone can see me and that she’s off today. It would have been nice to know when I scheduled my appointment that I would or would not see a certain dentist that i booked for). And then she went over to the lady doing X-ray and just began chit chatting. Dr Franco probably felt my frustration of waiting so long and came to clean for me himself. Halfway through another lady came by to assist. The whole process was horrendous. The machine sprayed water all over my face. I had to hold on to napkins and wipe my face while they cleaned my teeth for me. It was an absolute nightmare. I would never return and would not recommend to anyone. Over two hour wait all together for a set appointment is ridiculous..

DalesFresh

DalesFresh

04 Nov 2022

Amazingly friendly staff and the kindest dentist I’ve ever had

Milton Navarrete

Milton Navarrete

22 Oct 2022

THERE are two areas of performance that I will comment on. My appt was scheduled & confirmed by telephone. I arrived 15 minutes early. When I attempted to sign in I was told that my scheduled appt confirmation could not be found. That oversight was disconserting. After several minutes it was found. I did provide the appt card provided to me at the previous apt. I waited for an approximate 60 minutes to be attended. The waiting area was completely full. I fully acknowledge & understand the range of services is extensive. The age group & respective service provided is broad. Once I was seated the attending technician was attentive & professional. I shared with her my early arrival & the disturbing oversights at the front desk. She knew that I delayed in the front office. I was also conscious that my transportation attentively waited outside with his own schedule also being disrupted. Thank you for your attention...Milton L Navarrete.

Erika Braxton

Erika Braxton

20 Oct 2022

Wait times are ridiculous. Always 2 plus hours. I had an appointment and waited 2 hours then they told me nothing could be done because what I was here for needed a “long appointment time’ so they had to reschedule me 1 month later. Why didn’t they tell me that my issue needed a long appointment before?

Jane Shen

Jane Shen

20 Oct 2022

New patient-Be Aware!!! This office operates under deception by luring patients into contract without disclosing their scheduling limitations. They refused to refund when we cancelled the contract on the same day WITHOUT service commencement after we learned they could no longer offer ortho services on Saturdays. The sales rep Juana Celis (She goes by Jenny) told us it was not a problem to cancel and to offer the refund through the corporate office which never happened. We realized later she could refund us right away but intentionally dragged the time in order to put the order through. I filed a dispute with my bank. The bank said the company challenged the dispute by saying we signed the contract, the service started and we were responsible for the payment. After the 2nd dispute, the company said they could only refund us for $2900 because they ordered the invisalign. We told them the contract was signed under deception, it was invalid to start with because we told them we could never make Thursdays which was the only day they had service in Arcadia. We entered the contract in good faith, we should not be responsible for the service that the office could not deliver! We had made numerous efforts to contact local offices and corporate office without any result. It has been ongoing for 3 months. If we still do not get refund within a week, we are going to proceed to the court.

Lesley Rodela

Lesley Rodela

19 Oct 2022

I was there for an hour and a half with my autistic child and only got X-rays done. I’m very disappointed in the lack of organization and time management. When I requested my child’s x rays so that I can go somewhere else I was told that I needed to pay for them. I understand that it is policy, but under these circumstances I feel that it’s the very least that should have been done. I went ahead and canceled all future appointments for my child and my other two children as well as ortho consultations. I don’t like wasting time and that’s what today was a waste of time.

Danny Gutierrez

Danny Gutierrez

17 Oct 2022

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Sandra Valdovinos-Heredia

Sandra Valdovinos-Heredia

07 Oct 2022

Worst experience. We waiting 2.5 almost 3 hrs to be seen for initial visits. Then orthodontist appointments at 5pm, when we got there i noticed 8 people were booked at 5pm with the orthodontist and we were told it may be an additional 45 min wait. Stop over booking just to get people’s money and expect them to wait. We’re changing dental group immediately.

Lorraine Chavez

Lorraine Chavez

01 Oct 2022

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Kathleen Kennedy

Kathleen Kennedy

30 Sep 2022

I had a regular dentist for years. I can no longer see him because he doesn't take my new insurance. I was at this office cause I had a tooth that was broken and needed extraction. Next thing I know here is this person telling me it's going to be $600 out of my pocket for pulling a tooth because it needed a graft(she never told me what the insurance woud pay).I told her I only wanted the tooth extracted no graph. She told me the doctor would not pull it with out the graft. Wow. So my only alternative was to go along with it cause I was in pain and I couldn't shop around for another dentist. As far as I'm concerned this place is only out for money . I checked with my regular dentist the next day to see if this could have been done without a '"graft " and he said it could have absolutely been done WITHOUT a graft. I will be reporting this to my insurance company's so they know about this experience. I did not have ,$600 so they put me on a payment plan. What a joke. Here is a perfect example of a place that doesn't not put the patient first and only cares about money. The idea that I had an active infection and was in significant pain and she wouldn't pull the tooth without putting in a graft because I had to pay $600 before she would pull it was irresponsible and put my health at risk. The way they could have improved my experience with them was to just pull the tooth. I did not have that kinda money and that graft.was not needed since I did not plan on replacing it with an implant.

Helen Chow

Helen Chow

29 Sep 2022

Need to respect what pt need

Katie Contreras

Katie Contreras

26 Sep 2022

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Araceli Gallegos

Araceli Gallegos

23 Sep 2022

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Nancy Nguyen

Nancy Nguyen

17 Sep 2022

I take my 13-year-old daughter to this office every month for her braces. My daughter's appointments used to be scheduled on Wednesdays at this place, and I was satisfied with their service for about a year. When I moved to Orange County a few months after signing the contract for my daughter's braces, I asked one of the office workers if they had any locations closer to where I lived. She told me that I could not switch to a different location until my daughter's contract was over, which caused me to have to drive an hour to Arcadia every month for her to get her braces done. One day, I drove an hour to this dental office, but the office worker told me their orthodontist had stopped working here, and she told me their new orthodontist was only available on Saturdays. Although I was unhappy with this schedule change and the time I wasted driving to Arcadia, I could still manage taking my daughter here on Saturdays. However, I experienced a similar situation for the second time today. I drove all the way to Arcadia only to find out that the office was now closed on Saturdays, and that they had rescheduled my daughter's appointment to a Thursday without my consent. Every time I have to take my daughter to Arcadia, I have to take half of a day off from work without getting paid. I also pay over $130 monthly to pay for my daughter's braces, only to get this poor service in return. As a single mother, my time and money is very valuable to me, but this dental office considers their clients' time and money as worthless trash. This dental office is nice to their clients at first to convince them to sign contracts for dental services like braces, but they treat clients like garbage after the contracts get signed. I wouldn't recommend this dental office to anyone, unless you are looking for a place to waste your time and money on.

Rick Magana

Rick Magana

16 Sep 2022

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Delia Digs

Delia Digs

13 Sep 2022

Horrible experience. Waited two hours for a basic dental cleaning. Was continously pressured into additional work I didn't ask for but that was reccomended by the staff. Will never come back again. Would not reccomend this dentist to anybody

CJ Valdez

CJ Valdez

12 Sep 2022

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Bo Zhou

Bo Zhou

12 Sep 2022

I don't understand how this business can stay in business! A dental cleaning appointment should never take 2 hours. I checked in at 8:30 in the morning and got out at 10:35 am. If I did not complain about the wait I am not even sure I can get out before lunch. I understand the business is under staffed. But they also need to understand people who make early morning appointments have a job that they need to go to! Management really need to do something about it!

Jennifer Mcdonald

Jennifer Mcdonald

11 Sep 2022

Dr. Lui is one of the most professional, compassionate, spectacular medical providers I have ever had the privilege of working with. Dr. Lui along with every staff member is personable and kind. Each individual goes above and beyond to create an experience of excellence; from the ease of making a timely appointment, to being greeted upon arrival, to the completion of the encounter. Every service touch point is done with focus and intention to the patient/family experience. Thank you all for caring for me and my 2 sons for over a decade.

Jennifer Giles

Jennifer Giles

04 Sep 2022

Signed and paid in full for my daughter braces to your office because it was open on Saturdays I am a single mom who doesn’t get home from work during the week until 5:30-6pm and without any notice change your ortho to only Thursdays. I would have never chosen to have my daughters braces done at this office if this was a possibility.

dana xu

dana xu

04 Sep 2022

Waste time and bad service!!! Rude staff, impolite and arrogant attitude, slow service, no any respect to their customers, very expensive price. I was asked at 13:00pm, but till 15:00pm, still waiting in the hall, no any excuse for this delayed service from any staff. I became anxious because another appointment had to be canceled and I increased my voice for a protest, but the front staff pressed me with a much higher voice volume. Rude and conceited, I don't know if they know there were many other dental service providers which can provide much better service than them. A very strange and ignorant dental service organization. I will ask my insurance company to change a new one, this is the worst dental service provider I even met.

Lorena Ortega

Lorena Ortega

26 Aug 2022

DR. lui was great and understood all my needs. Virginia was helpful and explained what I needed. Everyone in the office was very nice. I will definitely make this my home office?

michael morrison

michael morrison

25 Aug 2022

West Coast Dental is the Puppy Mill of dental cooperatives. STAY AWAY.. They collect payment before service and then overbook and make customers wait forever. What other business makes you pay completely up front. Doctors and dentists become shills for the board at co-ops like this.

Jennifer Wheeler

Jennifer Wheeler

19 Aug 2022

I have to say the staff here are so friendly and nice! I was nervous going in because I hate the dentist and haven’t been to one in a long time, and the staff here made sure that I felt as comfortable as ever! Everyone from the receptionist to the dentist himself. Thank you everyone for being so pleasant and I’m actually looking forward to my next appointment :)

Mr. Watkins

Mr. Watkins

18 Aug 2022

Thank you for all your accommodations and the kind staff to my precious daughter! We’ve been coming here for almost 10 years

Jessica Castillo

Jessica Castillo

16 Aug 2022

My appointment was at 10am I didn’t get called back until 10:35 to be out in a room for 15 minutes then I was moved to get x rays once I was done I wasn’t seen until 11:15 which then was my exam that felt very rushed . I wasn’t able to get my teeth cleaned due to timing I had to be at work at 12 . I just feel like patients were over booked and we value our time . Maybe book less so patients are seen at their actual appointment .

Rod & Tess Castro

Rod & Tess Castro

16 Aug 2022

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Drew Portillo

Drew Portillo

15 Aug 2022

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PC Gudichuttu

PC Gudichuttu

12 Aug 2022

No matter whats your appointment is at. They will just keep you wait for atleast an hour. This is my third visit here experiencing the same everytime. Front desk ladies wont tell you how long the wait time is. Though they talk with smile, they are not much welcoming. My last visit they scheduled my daughter an appointment and when we came to the facility, they said they dont have the doctor on site to see, said they were sorry for inconvenience after I waited for 90 mins, and they just scheduled another one. Seems all the 5* were given by fake accounts, you can observe all those reviews were given by new profiles or the o es never reviewed any.

Kelly Gatewood

Kelly Gatewood

11 Aug 2022

If it wasn’t for Dr. Lui, I would have left this office years ago. The customer service is poor. Staff laughing in the back. Taking forever to receive any service. I arrived at 9:25 for my 9:30 appointment. I did not have my x-rays done until about 10:30. I did not see the dentist until 11. Then at 11:30, I had enough. TWO HOURS of essentially waiting. I got up and started to head out. Just as I left my room, the women who reviews insurance and services met me in the hallway. I could tell she was surprised. We exchanged hellos. And I waited there staring at her. I waited for her to say, “Is there something wrong? How can I help you? Can I show you back to your chair?” She said nothing, so I kept walking. As I turned around to see if she was following me, she had her back towards me walking to the back of the office. No one called me to reschedule. No one followed me to ask if there was something they could do. Nothing. I’ve been coming to this office since 2011 and customer service has decreased significantly. Wait times have doubled. And no one cares about patient schedules. It’s a shame because the dentist are so kind and thorough. No one ever tries to up sell me or tell me when my teeth are worse than they are. I’ve always appreciated that but it’s not worth it anymore.

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We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services

Dental Group of Arcadia
Janice Haywood

Janice Haywood

10 Aug 2022

Came in for root canal and crown on 29 1st dentist I saw said I need to anchor it with a connected crown on 29. Filed down both did root canal then came back for double crown didn't fit 2nd dentist said two separate crowns so we filed down 27 for no reason and charged me cash out of pocket when it should have been covered by insurance. So now 28 that was initially healthy has a crown, 29 the crown still didn't fit and had to get refitted going on 3 rd time for crown fitting and temporary tooth. Virginia in finance refused to adjust my bill and agreed I should go through my insurance with my complaint. Not a good experience at all.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

Dental Group of Arcadia
Patrick Davoodi

Patrick Davoodi

06 Aug 2022

Worst experience ever. Appointment was at 3, waited for over and hour to have a disrespectful, incompetent staff, talk to me like a child. Didn't see the dr. Until 4:30 1.5hr wait just for a 5 min consultation. Avoid this place like the plague

Scott Rose

Scott Rose

03 Aug 2022

Kind staff. Great bedside manner. Quick work and always very understanding!

Mary-Ann B.

Mary-Ann B.

29 Jul 2022

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John Ihle

John Ihle

25 Jul 2022

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Melissa Quinteros

Melissa Quinteros

20 Jul 2022

Dr. Lui is truly the best! Every time I visit the office, she makes me feel super comfortable. After having a bad dental experience as a minor, I dreaded going to the dentist. Now I’m able to visit and have work done without that fear. The entire staff is very caring and thorough.

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Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)

Dental Group of Arcadia
Jason Mitchell

Jason Mitchell

11 Jul 2022

Great dental office love it

Debra Sun

Debra Sun

08 Jul 2022

wait 2.5hr in waiting room and give my daughter brush her teeth with toothbrush in 1min.

Haiyang Wang (海)

Haiyang Wang (海)

05 Jul 2022

Bad attitude, they are not willing to work with you.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

Dental Group of Arcadia
William Watts

William Watts

24 Jun 2022

I feel Dental Group of Arcadia or West Coast Dental has truly been a great dentist experience for sure. I have been going here for a few years now. They have a friendly staff. Access to a restroom. One of the people from the front desk today by the name of Vivian was very nice to me, we had a nice conversation and gave me 2 bottles of water ? to drink one now and one for later. They take the time to explain things about what is needed for your dental needs. I have things done on my teeth for various procedures. And they tell me what is covered with my insurance and what I need to do with my teeth and options. I just wish my insurance would cover more of my dental needs but overall I really enjoy coming here even though I don’t really enjoy coming to the dentist period to have my teeth ? being worked on. Dental Group of Arcadia or West Coast Dental they really have made my dentist experience a pleasant one every time I come here.

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

Dental Group of Arcadia
Trinity Parktsai

Trinity Parktsai

27 May 2022

The wait alone was almost 2 hours. Not efficient. Not professional. Need more dentists. They don’t allow parents back there which is strange.

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

Dental Group of Arcadia
Maryanne Hills

Maryanne Hills

26 May 2022

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Jana Porter

Jana Porter

25 May 2022

Stop miss treating your clients!!!!

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

Dental Group of Arcadia
Marie Lopez

Marie Lopez

25 May 2022

My appt time was for 8am but not seen till 8:20am. After the cleaning, I felt the hygienist had not completed the upper teeth and let him know. He said the uppers were cleaned with the water. I have had my teeth cleaned many times and feel this was not a thorough cleaning. He also did not run floss between my teeth.

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

Dental Group of Arcadia
Patricia Montoya

Patricia Montoya

17 May 2022

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Thank you Patricia for taking the time to let us know how we did. Thank you for choosing Dental Group of Covina to fulfill your dental needs. We hope you have a great day!

Dental Group of Arcadia
Martha Reimbold

Martha Reimbold

06 May 2022

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Martha Razo

Martha Razo

30 Apr 2022

We waited an hour an 10 minutes to be seen even though we had an appointment. You send text after text and calls to confirm we are going to be at our appointment then you make us wait over an hour ? Why? Because you over book 5-10 individuals at that same time , having only 1 orthodontist that is working on everyone? Where is the sense in that ? Very disappointed. Can’t wait until the braces are off. So not worth the wait . Godspeed!

jaime Gonzalez

jaime Gonzalez

26 Apr 2022

Everyone at this facility is very professional, courteous, understanding and kind.

Eddy De La Cruz

Eddy De La Cruz

24 Apr 2022

Front office staff isn't very welcoming. I forgot a mask and when I asked for one, one of the staff who I wasn't even talking to, rudely interjected telling me the CDC still mandates masks in hospitals and doctors offices. She then handed me a mask, but not without letting me know the 'doctor' pays for the masks. I didn't dignify her bitchyness with a response and just put on the mask because it wasn't worth wasting my breath on someone who can't be respectful to the customers she is supposed to be serving. After the x-rays, the dentist came in and told me my gums were inflamed but didn't explain why or how I could improve my gum health outside a 'deep cleaning' at their office. So I asked her those questions and she did tell me that if I floss more often and brushed my teeth more, it would help. Overall, I feel like this office needs to elevate the level of professionalism they provide to customers, PAYING CUSTOMERS, improve how they communicate with customers, and shift their sight from profits and turn it to how they can best serve the community they practice in. Then their business will grow organically.

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We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time

Dental Group of Arcadia
Wei Li

Wei Li

22 Apr 2022

The appointments here are meaningless!!! The front desk is rude and not professional. They just waste time on chatting while doing the paperwork!!! Don’t waste your time and money here!!!

Sylvia

Sylvia

16 Apr 2022

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Heather Ferguson

Heather Ferguson

15 Apr 2022

Avoid this place at all costs! I never leave negative reviews but this place is the worst. Incredibly long wait times, rude front office staff, unhelpful, they do not care about their patients.

Batai Erzat

Batai Erzat

08 Apr 2022

this is best dental center for kids. thanks for helping us. love you guys!!!

Carmina Sawada

Carmina Sawada

05 Apr 2022

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Alice Sin

Alice Sin

26 Mar 2022

I’ve been coming here for general dentistry for many years and decided to finally get my teeth straightened after years of seeing the Invisalign posters in your office. After consulting with Dr. Nick (who is no longer with your company) about 9 months ago, he convinced me to go with the clear tray option instead of traditional braces. When I went to pick up the trays, I saw that they weren’t the Invisalign brand and instead were made by 3M, which I was not made aware of when I had agreed to the trays. They were made of an extremely rigid plastic that was incredibly difficult to remove and would sometimes crack. When I had complained to Dr. Nick about this, he said that he had been getting a lot of complaints about the “user experience” and had relayed the message to the reps, which had informed him about them changing the formulation of the plastic to make it a little less rigid. I, unfortunately, was stuck with the uncomfortable old plastic ones. When I last saw Dr. Nick (two months ago) to check up on my progress and to pick up the last set of trays, he said the current tray that I was wearing wasn’t quite fitting correctly. He told me to finish out the rest of the sequence of trays, and that I could just an adjustment when they were complete after the last one. I had my appointment in the office today with the new orthodontist and, to no one’s surprise, my teeth weren’t straight. He informed me my teeth still were not straight, made some notes and left the room. Moments later, someone came in and told me that I had to pay extra money to get them corrected. You cannot imagine the absolute frustration, anger and disappointment to hear this after paying $5,000.00 out of pocket. I paid for a service to get my teeth straightened, and that service is not complete. You can even see on my last 22nd tray that the teeth are where they were meant to be. The molds for them are also not straight so it isn’t a matter of misuse. It seems like a phony bait and switch to upsell me on a service I had already paid for. The worst part is that the original doctor that I had been working with is no longer with your company, and I have no doubt he would have advocated for me. He knew that my teeth wouldn’t be straight from these trays. I have no problem with the general dentistry side of the clinic, but would definitely not recommend coming here for orthodontics.

Therese Crisostomo

Therese Crisostomo

20 Mar 2022

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Becky Krier

Becky Krier

19 Mar 2022

Very thorough and professional. They put you at ease and explain everything. I was very pleased with my 1st visit. I never posted this!

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We are so honored that you have joined our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)

Dental Group of Arcadia
Maribel Garcia

Maribel Garcia

18 Mar 2022

Take too long . Arrived at 10am and leave at 1:30pm

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

Dental Group of Arcadia
C L McClain

C L McClain

17 Mar 2022

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Nila J

Nila J

14 Mar 2022

The place is clean and their work is too, however it is littered with poor organization. They have gone through so many in house mangers/management it's like a new episode of Game Of Throwns each visit. The wait time is AT BEST 1 hour plus. *** EVERY SINGLE TIME I GO EACH PERSON IN THE WAITING ROOM IS LEFT TO ROT. *** Again organization is not their strong suit it is a shame because their work is good, if they had a better leader the employees I would like to think could/would follow, until then I wouldn't be surprised if they close by their own doing due to poor execution in leadership.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

Dental Group of Arcadia
Leslie Brewer

Leslie Brewer

09 Mar 2022

Money racket!

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Thank you for your review. We apologize that you had the impression we were trying to oversell you. Our doctors do their best to present you with all of the necessary options so you can receive a customized treatment plan that works best for you. If you have any further questions, please contact us directly at WCDCustomerService@incontactemail.com to privately address your concerns due to HIPPA regulations.

Dental Group of Arcadia
Caryn McShane

Caryn McShane

07 Mar 2022

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Alan Zhang

Alan Zhang

06 Mar 2022

Update 2: 3 Year Review Please find another dental clinic if you are able to. Find a clinic that honors your request and respects your time. I have wasted over 48 hours in total at this clinic and would not recommend anyone to give this clinic your business. Horrible customer service that never puts a smile on their face even though they want to put a smile on ours. Unapologetic for any delays or inconvenience caused. Also, they never explain their treatment or give you an update when you ask for one. All they care about is that you don't end up suing them in the future. Update: I asked for a quote about an out of insurance office visit multiple times and they did not get back to me until the day of the appointment. Honestly pretty frustrated with this clinic and would not visit a large clinic in the future again. If your local dental office accepts your insurance, just go with that. This is from a patient that’s been here for over 3 years. The service at this location is great. However, the wait time is incredibly long and I have to wait anywhere from 30-90 minutes for my appointment. Appointment time only reserves your spot in line, but you have to wait when you check in at the lobby for your appointment. I can't express how frustrated I get at times because of the extremely long wait and reserve two hours of my day each time I have an appointment.

Rk Apo

Rk Apo

05 Mar 2022

It is absolutely unacceptable to eliminate service days without any notice to your clientele. It is also absolutely unacceptable to unilaterally reschedule appointments TWICE and then shrug your shoulders, literally, at the frustration of your clientele. Further, it is also unacceptable to open your doors late, provide ZERO notice to those who have appointments that you are running behind schedule, only to find out when you arrive that they claim to be running “about an hour” behind, when in reality, it is over 3 HOURS!!! Further, I contacted the office 3 times about the unacceptable rescheduling and stressed the urgent problem that they were creating and making worse with the inexcusable delay in providing treatment and no one would acknowledge the problem and simply said, “ someone will call you back” , which never happened. Also, at the last visit, the staff refused to allow me to go in with my son when I said I had specific instructions to go over with the doctor. Instead, the doctor decided to take instructions from A MINOR without parental consent and refused to speak to me, the parent. NEVER! I am not getting proper service or even mediocre service. How can you improve? Let me count the ways: 1. Respect that your clientele has a schedule outside of their dental appointment that doesn’t revolve around your office; 2. Do NOT unilaterally reschedule clientele appointments without checking first; 3. Do NOT cut appointment days available to your clientele and then refuse to make accommodations; 4. Improve customer service training; 5. Do NOT double-book appointments as this is obviously what happened; 6. Hire more staff; 7. Respect your clientele time; 8. Provide compensation when you fail miserably

Rachael Noji

Rachael Noji

03 Mar 2022

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Abigail Quiros

Abigail Quiros

26 Feb 2022

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Michelle Barrera

Michelle Barrera

25 Feb 2022

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Minnie Mercury

Minnie Mercury

18 Feb 2022

Very nice staff, excellent service ?

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We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!

Dental Group of Arcadia
Jackson Wu

Jackson Wu

22 Jan 2022

Whole process took about 2 hours. With 20 minutes spent on X-rays and 15 minutes with dentist. Whole thing felt like a industrial assembly sales line. With the goal of upselling me Dentist was good by the way, but was overbooked and running behind. I overheard that she had to miss her lunch break in order to see me because of booking.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

Dental Group of Arcadia
Esther Rivera

Esther Rivera

20 Jan 2022

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Deniz Garcia

Deniz Garcia

16 Jan 2022

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Alex Brout

Alex Brout

06 Jan 2022

DONT EVER GO THERE... There is an Asian doctor that I forgot her name that is literally a THIEF. She was forcing me to perform a total reconstruction while I needed was a simple extraction. She also wanted me to PAY OUT OF POCKET and not within my insurance plan. THIEVES and dishonest.

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We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.

Dental Group of Arcadia
Kathleen Dantzler

Kathleen Dantzler

31 Dec 2021

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Pedro Vargas

Pedro Vargas

31 Dec 2021

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kein stebm

kein stebm

22 Dec 2021

I had a very bad experience here.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

Dental Group of Arcadia
zohh samm

zohh samm

22 Dec 2021

Very bad, very poor service attitude. They are very disrespectful to patients. When you arrive early, you have to wait a long time; but when you are late, they refuse to let you see a doctor. Moreover, after the doctor took the medical equipment, he did not change his gloves and put his hand directly into my son's mouth. This was during the epidemic. It's too scary. Negative Ratings.

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We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

Dental Group of Arcadia
Jason Huddleston

Jason Huddleston

07 Dec 2021

In and out in no time, they answered all my questions. I hate going to the dentist( childhood experiences), but this was calm and quick

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

Dental Group of Arcadia
James Edward

James Edward

04 Dec 2021

The office and staff are amazing. Dr. Lui is hands down the most knowledgeable, kind, caring, charismatic Doctor and has the best bedside….or chair manners. I can’t recommend her and the fantastic staff enough. In addition, their goal is to make your visit as worry and pain free as possible. If you are looking for a Dentist that offers true professionalism and care about your dental needs, Dr. Lui is the one. My only wish is that Google allowed for a higher rating.

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

Dental Group of Arcadia
Libby Goodman

Libby Goodman

03 Dec 2021

Avoid at all costs. I’ve been going here for nearly a year and can tell you: They will book an appointment with you and, no matter what, have you wait in the waiting room for an hour. They never have “enough rooms” and make everyone wait. OK so don’t keep over-booking people! On top of that, I regularly went to check ins and cleanings, and was told I didn’t have any cavities. Fast forward three months later, and I need a root canal?? AVOID.

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We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

Dental Group of Arcadia
Jennifer Chiu

Jennifer Chiu

03 Dec 2021

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Leilanie Panyawai

Leilanie Panyawai

02 Dec 2021

I love the Dental Group of Arcadia. I love Dr. Mickell and all the staff members for their professionalism. I love the cleanliness, their system... how precise and organized they are. So far, I have recommended Dental Group of Arcadia to 3 members of my family and will keep recommending this organization to many more. Thank you for your service. Leilanie P. Panyawai

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

Dental Group of Arcadia
C27 S

C27 S

01 Dec 2021

Waiting time is always toooooooooo long! How long? Last time I waited for 1 hour to get seeing the dentist; the time before that I waited 2.5 hours in order to just get my teeth cleaned, then another appointment I waited 2 hours in total. And these are only waiting time! So, prepare 2 hours waiting time with them!

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Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.

Dental Group of Arcadia
hsiu kuo

hsiu kuo

01 Dec 2021

expect 1 hr waits in the waiting room

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

Dental Group of Arcadia
Gregory Hanson

Gregory Hanson

29 Nov 2021

Great team, very professional, very caring, kept me informed of everything going on. I had multiple procedures going on, bridge replacement, tooth extraction, with multiple dentists involved. Everyone was great. Dr. Lui is so professional, friendly, and caring. I would definitely recommend her to anyone looking for a new dentist.

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

Dental Group of Arcadia
Thamara Aguilar

Thamara Aguilar

24 Nov 2021

I would give them zero stars if I could. They denied care for my child because I wouldn’t sign a waiver that stated that I would give them permission to restrain my child if necessary and did not want to let me in the room even if my kid is a minor. They said I couldn’t be in the room and that I had to sign the form allowing them to restrain my kid if necessary and if not they would treat my kid. I left and filed a complaint and already spoke to my lawyer because treating a minor without a parent present is illegal. Do not take your kids here EVER!!!!

Lili Shyi (Letizia)

Lili Shyi (Letizia)

23 Nov 2021

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Lena Rondares

Lena Rondares

22 Nov 2021

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K C

K C

21 Nov 2021

I LOVE THE SERVICE! Everyone is always so nice.Patty has make some significant changes since taking over the office. First and foremost, THE WAIT TIME HAS IMPROVED 100%. Even with the Covid restrictions, they were able to get me in and out within an hour of my ortho appt time!! I had planned to leave but after Patty took over, she changed my mind and I’m so glad she did!! NOT TO MENTION NEW THE ORTHODONTIST IS AMAZING!! In the few months he’s been there, I’ve seen more movement/correction of my teeth, than I did in the whole 2 years I’ve had them!! It’s always nice to frequent places where the management actually LISTENS to their clients!!! GREAT JOB DENTAL GROUP OF ARCADIA TEAM!!!

Carly DeLorenzo

Carly DeLorenzo

03 Nov 2021

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Ma Dolores Madrigal

Ma Dolores Madrigal

02 Nov 2021

I loved this dentist yes we waited for awhile but they were honest and told me right away after reviewing the x-rays that they couldn’t help me that I needed to see an oral surgeon. They gave the necessary paper work explaining the surgeon what I need to have done.

Adriana Aguirre

Adriana Aguirre

29 Oct 2021

Dr,Lui Is a great dentist and all the staff make you feel welcome.

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Thank you so much for your kind words, Adriana. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Rob Harris

Rob Harris

29 Oct 2021

Friendly timely professionals do a great job here.

jon b.

jon b.

28 Oct 2021

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Karen Hollinhurst

Karen Hollinhurst

25 Oct 2021

I have been a client of the Dental Group of Arcadia for over 10 years. I had an appointment in October 2021 and I am happy that the wait time is short and the customer service from each staff member is great.

Kristine Pham

Kristine Pham

22 Oct 2021

The worst dental office I’ve ever been to… don’t waste your time and money here. My appointment was at 3pm, the dentist didn’t see me until 4p. The worst part is she took 3 min to clean my teeth. YES!!!! ONLY 3 MINS… can you believe that!!? Don’t even feel like I just got my teeth clean. My first and last time ever at this office!

Keith A Bergstrom

Keith A Bergstrom

16 Oct 2021

Had two teeth extracted. Chose the local anesthetic over being put to sleep (just didn't have a driver that could come with me). Everyone was very helpful and informative. The oral surgeon gave me more information than my actual dentist. Definitely would recommend.

Sandy Chu

Sandy Chu

13 Oct 2021

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Erika Banuelos

Erika Banuelos

30 Sep 2021

My daughter loves this dentist office.

Ana Quan

Ana Quan

29 Sep 2021

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Juan Zurita

Juan Zurita

27 Sep 2021

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Simon Wang

Simon Wang

21 Sep 2021

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Cynthia Ariaga

Cynthia Ariaga

21 Sep 2021

Very good!

Kat

Kat

19 Sep 2021

Love the doctor, Dr. Lui, here! Always very thorough and thoughtful. Staff is also friendly and helpful. =)

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

Dental Group of Arcadia
Jennie Rodriguez

Jennie Rodriguez

17 Sep 2021

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Gislene Zucolotto

Gislene Zucolotto

17 Sep 2021

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Mike Alteimeir

Mike Alteimeir

14 Sep 2021

Dr Fathi is the best of all she is excellent .I got root canal done on September 15 2021 super accurate hand praying to the lord to be saved all the way recommend for everyone and also the whole dental group are so friendly and excellent .Thx to you All Mike

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)

Dental Group of Arcadia
Elizabeth Howard

Elizabeth Howard

14 Sep 2021

Hate the dentist but this one is okay. Very nice and caring.

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Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!

Dental Group of Arcadia
Jessica Vigil

Jessica Vigil

02 Sep 2021

I bring my son here and it’s the best dentist we ever been too....love how attentive they are

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Thank you Jessica for taking the time to leave us such a beautiful review. While review websites place stars next to our business, you are our real star. Most people don't bother to leave reviews and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.

Dental Group of Arcadia
Gilbert Goodwin

Gilbert Goodwin

25 Aug 2021

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Viola Gong

Viola Gong

20 Aug 2021

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chris s

chris s

19 Aug 2021

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Kimhoa Thor

Kimhoa Thor

11 Aug 2021

It took me 2 and a half hours for my son just an X-ray and exam (no cleaning) and lack of explanation! Waste me a lot of time!

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I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com

Dental Group of Arcadia
abigaildank

abigaildank

10 Aug 2021

Not too pleased with the service here. They are very nice people, but seem to be really spacey/inconsistent with how they run their business. Very long wait times in the waiting room AND while in the chair, with an apparent ineffective intraoffice communication system. On multiple occasions concerning different situations, I was told that I would be receiving a call back and never did, despite me calling multiple times. They cancelled an appointment on me without my confirmation or even notice, just let me come in with no knowledge of this and waste working hours, then tried to make it seem like I hadn’t booked it (I had text, email, and the appt card for proof). They don’t really explain procedures or what exactly is going on, or even what they are doing to your teeth. They just charge you and call it a day. They also did not complete a treatment on me one day, and it took me asking a different dentist/assistant about it before they even did it (and then after my dentist made it seem like I was lying about not having received it on part of my mouth despite me proving it). I would say the treatment isn’t the sloppiest, but I do spend a lot of time picking at the “excess” left over. I do believe the people there are very nice, but not a place I want to continue doing business at or would even recommend to others. I just think it’s poorly run by well meaning people, and that’s not really who I want working on my teeth or in my mouth, especially as someone who has always been wary about going to the dentist.

Laura Jauregui

Laura Jauregui

04 Aug 2021

Thank You Dr Lui and staff for making my daughter's visit pleasant.

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Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to your daughter for all of her future appointments to come, and we look forward to seeing you again very soon :)

Dental Group of Arcadia
David Obah

David Obah

03 Aug 2021

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Tanya Benford

Tanya Benford

29 Jul 2021

Great staff, customer service is very much on point. And I noticed it’s all about what you want no pressure. Great job Arcadia dental!!

Aja Gallardo

Aja Gallardo

27 Jul 2021

The Staff was Amazing. They are kind, thoughtful and sensitive to a person’s unique situation. I did not feel judged. Where at other places I have felt judged and made fun of. Looking forward to my upcoming appointment. ❤️

Robert Crisp

Robert Crisp

27 Jul 2021

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Rose Green

Rose Green

19 Jul 2021

The Orthodontist who worked with my daughter was highly professional as well as compassionate. I would recommend this Dental Group to anyone seeking good care.

Maria Salas

Maria Salas

18 Jul 2021

The staff is really nice and polite they explaine what they're doing to you. An answer all of your questions

Tevi Z

Tevi Z

15 Jul 2021

Every single time I visit I had to wait for more then an hour before they see you . It was extremely frustrating as what’s the purpose of having an appt for when you still need to wait for an hours plus for your turn and they don’t allow you to step out of the office and return later when it’s closer to your turn . There’s nothing else you can do except to sit there and wait . Beware that They always try to up sell you products and Services that you may not even need .

Elizabeth Villarreal

Elizabeth Villarreal

02 Jul 2021

My experience was exceptional and my dentist explained with clarity, the cleaning I had was done by Eileen and I was very happy and satisfied. I’m glad I chose this office. Great experience and friendly.

Luciano Monardez

Luciano Monardez

29 Jun 2021

Not bad but seems like they are a bit unorganized. Multiple delays with insurance paperwork not being submitted. Had to call insurance multiple times to be told it had not been submitted more a few times.. And bad planning caused them not having dentures ready on day of extractions was very inconvenient. Also they changed the price of bone grafting after already charging me the earlier quote. So that felt a little odd. Specialist that did extractions was great. I believe his name was Dr. Kevin Dorsey? Maybe. I'm bad with names. Anyways. Not bad. Overall experience...but not great. Just for clarification, my insurance approved it immediayely when they actually received the paperwork from the dental office. It was getting the dental office to actually submit the paperwork that took months. The insurance approval was 3 days (over a weekend).

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We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.

Dental Group of Arcadia
Alfonso Diaz Alvarez

Alfonso Diaz Alvarez

25 Jun 2021

THE WAIT IS THE PROBLEM. The service is good. I do not know why, if you are scheduled at 8:00, you are seen until 45 minutes to an hour after your scheduled time. Today's visit was over 2 hours for the 6 months scheduled appointment.

Morely Paredes

Morely Paredes

19 Jun 2021

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Dani S

Dani S

17 Jun 2021

The entire staff was very thoughtful regarding my appointment time. Upon arrival I communicated that I needed to pick up my son from school at a certain time and all throughout the appointment you could hear the staff checking in with eachother to make sure I was taken care of in a timely manner. Everyone was so kind, knowledgeable, and professional.

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We are so happy to hear this was your experience in our office, Danielle. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

Dental Group of Arcadia
Amy Brockman

Amy Brockman

13 Jun 2021

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Stephen Lesniak

Stephen Lesniak

12 Jun 2021

Very friendly and professional staff. When you need to see the dentist quickly, the staff finds a way to make it happen. Dr Liui is a fantastic dentist. Explains everything and she knows her patients.

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We are so happy to hear this was your experience in our office, Stephen. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

Dental Group of Arcadia
Chris Girton

Chris Girton

04 Jun 2021

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Louise Gonzalez

Louise Gonzalez

02 Jun 2021

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ArmyLightiny Forever

ArmyLightiny Forever

01 Jun 2021

Everyone is kind, attentive and friendly. I’m glad my family recommended them

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We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)

Dental Group of Arcadia
Alex Rivera

Alex Rivera

26 May 2021

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Stephanie Tino

Stephanie Tino

20 May 2021

Staff is friendly and efficient! Dr. Lui is my favorite dentist and that’s saying a lot! You see, I am very satisfied! It’s totally worth the money paid. They work hard and do great work!

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Thank you for your kind words about our team! We are so honored that you are a dedicated patient of ours! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of the future years to come. We look forward to seeing you again very soon :)

Dental Group of Arcadia
Dorothy de Leon

Dorothy de Leon

16 May 2021

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Stefanie Yu

Stefanie Yu

15 May 2021

The new ortho is really professional and knows what he is doing. Before, we really did not like how the previous ortho worked on both of my kids’ braces. The new one clearly explains everything to us and we can see the improvement on my kids’ teeth every time the braces were adjusted. Also, better management now and process of scheduling. No more waiting for such a long time. You will be attended to 15 mins on the average from the time you logged in. For the past 3 years, we have to wait 1 hour minimum before they can take the patient in. I also like it that they already have weekend schedule which works best for us. I hope this location keeps up the good work and management.

Karen Locken

Karen Locken

14 May 2021

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Tracy bates

Tracy bates

12 May 2021

Very nice doctor and explain ever thing step by step. Also very understaning with my fear of needles. The nurses where very through with what was going to happen and the direction for after care. The Xray tech had a great personality and was very patient with me. Would highly recommend them.

Jing feng

Jing feng

12 May 2021

Great

Manny Soto

Manny Soto

10 May 2021

Would recommend people go to a different dental office who actually values your time. I’ve been going to this location multiple times, and every single time they have made me wait over an hour and a half after your appointment time. Even before covid, they made us wait for extended periods of time. Head to an office that will not waste your time. Or else be ready to spend your entire day for a simple visit. They overbook appointments and always have the waiting room packed with people. Unsafe during covid times. Today, i went in with an appointment at 2pm and they had me wait over an hour just to tell me I wouldn’t be called in for another 30 minutes. I honestly had errands to take care of and ended up walking out. Waste my time. I just changed my dentist office. Also, they try to up charge you on services.

Arturo Cano

Arturo Cano

09 May 2021

All the staff did a great job in making my visit a pleasant one. Thank you for explaining every procedure that needed to be done.

Liqun Ma

Liqun Ma

06 May 2021

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Stan Bechtel

Stan Bechtel

05 May 2021

Professional, knowledgeable, caring and easy to discuss any concerns.

mmm munoz

mmm munoz

04 May 2021

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FloraC

FloraC

27 Apr 2021

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Tao Liang

Tao Liang

27 Apr 2021

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Flora Chen

Flora Chen

27 Apr 2021

Cannot think of a worst dentist place than here. Literally had me waiting at the door for an hour and then told me they scheduled me for the wrong dentist. Why couldn’t they tell me ahead of time?? And no one apologized. Instead they were extremely rude and said “oh we can’t do anything about this”. NOT A SINGLE “sorry”. Still waiting for my refund - hopefully they’ll send it to me soon

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Hi, Flora. We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

Dental Group of Arcadia
Tracy Ruiz

Tracy Ruiz

22 Apr 2021

The wait time is horrible and front desk is a bit impatient. Other than that, everything is okay. Just that they don’t seem to disinfect the chairs in the waiting area and the area inside, kind of worried about covid because of that.

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We apologize for the experience you had in our office, Tracy. Due to COVID-19, we are always practicing new measures and protocols for every patient's safety and convenience. We do ask patients to wait outside and in your car for social distancing reasons, to ensure everyone's safety. We also spend some time in between each patient's visit to properly clean and sanitize the entire room or area before allowing the next patient to come in. This might sometimes cause a setback in the wait time, but the time spent cleaning in between patients will benefit you by lowering the risk of possible infection or sickness during this time of the pandemic. Regardless, we would like to apologize for the longer than usual wait time, and understand how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.

Dental Group of Arcadia
Amanda Baumgartner

Amanda Baumgartner

09 Apr 2021

Very kind helpful staff

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

Dental Group of Arcadia
Elizabeth DiPietro

Elizabeth DiPietro

05 Apr 2021

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c espinosa

c espinosa

04 Apr 2021

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Steve disco 70 Caldera

Steve disco 70 Caldera

03 Apr 2021

Peace full Visit ( Nice ) this was a Referral visit ! Makes you think ? iam coming here now !?.

Cherry Gan

Cherry Gan

26 Mar 2021

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Stephanie Hernandez

Stephanie Hernandez

21 Mar 2021

Everyone here is so helpful and kind. Its really easy to sit in the dental chair and know you will get the best care.

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Thank you for your kind words about our office, Stephanie! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)

Dental Group of Arcadia
John Delao

John Delao

20 Mar 2021

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Nancy Ruano

Nancy Ruano

10 Mar 2021

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Glen Ward

Glen Ward

26 Feb 2021

The service I received was amazing. The staff was courteous and professional. There was never a moment when I felt I wasn't in good hands. I will definitely recommend this dental practice to friends and family.

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Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)

Dental Group of Arcadia
Daniel Young

Daniel Young

23 Feb 2021

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Sue A

Sue A

20 Feb 2021

Doctor and staff is very good.

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

Dental Group of Arcadia
Stephanie Russell

Stephanie Russell

19 Feb 2021

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Liz Speakes

Liz Speakes

13 Feb 2021

Staff was very nice but I had to wait a very long time.

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Although we truly apologize for the time you spent waiting in our office, we greatly appreciate your kind words about our team, and we hope to see you again very soon.

Dental Group of Arcadia
Jessica Rivera

Jessica Rivera

13 Feb 2021

I got there 5 minutes on time. Was asked by the receptionist to sign myself in and have a seat. I get a phone call 20 mins later after sitting from the office asking where I was at. I told the office I was in their waiting room waiting. She then called me to the front desk just to tell me I had to reschedule my appointment because they didn’t know I was in the waiting area. What a bummer! I waited a long time for this appointment and they made it seem like it was my fault. On second hand I brought my child in who is under age and gets severe anxiety at the dentist. They wouldn’t even allow me to be back there with him. I didn’t even get to see his X-rays or how he was doing. Not the greatest experience. I wouldn’t recommend this place. There is only like 5 chairs to sit in their waiting area. There is no one cleaning the chairs down after someone just sat in it. The wait is super long. Both times I’ve waited over 2 hours just for a cleaning

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We thank you for your feedback, Jessica. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.

Dental Group of Arcadia
S G

S G

12 Feb 2021

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Angie Kang

Angie Kang

10 Feb 2021

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Ken perry

Ken perry

09 Feb 2021

Great people...!! Dental visits aren’t always the best. You all make it much easier for me, because I’m not very brave.. Very professional, and courteous, and answered all my questions. I appreciate the work so far! Thank you!! ? Kp

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Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!

Dental Group of Arcadia
Sylvia Martinez

Sylvia Martinez

27 Jan 2021

Dr Lui is amazing. I’ve been seeing her for years because I feel she sincerely cares about her patients. She has definitely earned my trust. Her staff is also very caring and compassionate.

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Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)

Dental Group of Arcadia
Ariana Lingenfelser

Ariana Lingenfelser

19 Jan 2021

Everyone here is so nice and accommodating! It makes going to the dentist a pleasure ? Aside from my experience my daughter just had her top set of braces put on and her wisdom teeth pulled later and they were so nice and put her at ease. They did a great job explaining the procedures. The administration staff is great too!

Robert Jon

Robert Jon

16 Jan 2021

Great dentists. All other dentists I have tried have long wait times, but here they see you right away within 5-10 min of check in.

shirley endicott-downing

shirley endicott-downing

15 Jan 2021

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Carlos Corona

Carlos Corona

06 Jan 2021

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Alejandra Doerning

Alejandra Doerning

27 Dec 2020

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Alex Lui

Alex Lui

22 Dec 2020

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Rosibel Pereira

Rosibel Pereira

19 Dec 2020

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thank you for the 5 star rating.

Dental Group of Arcadia
Gang Liu

Gang Liu

18 Dec 2020

This Clinic has good staff and equipments, friendly and skillful, except the wait time is a little too long. A cleaning took us 2+ hours total. Every time we go there , we had to sit and wait at least for one hour without any treatment. Dr, Lui is a very nice and skillful doctor.

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Thank you very much for taking the time to share your experience, and for choosing us as your dental office. On behalf of the office I would like to apologize for the longer than usual wait time.

Dental Group of Arcadia
Marilyn Mejia

Marilyn Mejia

14 Dec 2020

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Cindy Lee

Cindy Lee

13 Dec 2020

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steveruzicka

steveruzicka

06 Dec 2020

We were nicely greeted and got our appointment without any problem. Our major fear was what the diagnostic would be. We saw too often on yelp and other review sites that dentists in Arcadia were heavily recommending a series of expensive treatments, specifically replacing former work (like crowns, bridge) done by other dentists. Unfortunately, this was the case for this visit. Conclusion: we are checking with friends whether they can recommend a "honest" dentist driven by maximum customer satisfaction rather than by their bottom line. As a side remark: the health care system we endure in our country is sub-par. It is just a business. Exception? Medicare works well, far better than private insurance driving prices up for nothing better. Just intermediates to jack up bills.

M.R.Torres Alvarado

M.R.Torres Alvarado

05 Dec 2020

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Karla Morales

Karla Morales

04 Dec 2020

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Anjanette Collaso

Anjanette Collaso

01 Dec 2020

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Kevin Lingenfelser

Kevin Lingenfelser

28 Nov 2020

Friendly staff that were quick, yet thorough in completing the work with no pain or discomfort.

Miguel Ramirez

Miguel Ramirez

26 Nov 2020

I have mixed feelings about this place. Dental work great! Office is a tough one, they are great when you're there, but then there are, for me a few times that I showed up to my appointment after leaving work early, fighting traffic for over an hr to bre the on time, just to get there and be told that my appointment was canceled because the surgeon was not there! ? Then also they promise you a free electric toothbrush if you refer new patients to them, and going on a year and they never made good on their deal! So great dental work, the rest not great, plus I feel they try and get you to do unnecessary work.

Yolanda Rangel

Yolanda Rangel

25 Nov 2020

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Rosanna Blandino

Rosanna Blandino

24 Nov 2020

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Beverly Lewis

Beverly Lewis

20 Nov 2020

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Melanie Jean Stubblefield

Melanie Jean Stubblefield

15 Nov 2020

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Sam Chayeb

Sam Chayeb

13 Nov 2020

The waiting time its not the big deal to me i done the x-ray oky the doctor came she checked out my teeths and she never tell me what she want do or what I want do and she just ask me abut my blood pressure issue. I didnt know whats the plan and the advisor she just told me we will send your x-ray to the medical office to get an approval and when I said give me the cash price if I will gone pay cash she say ok. And wait wait over 45min and nothing come up, I'm making window shopping as I'm paying cash i went other two clinics and they tell me how much it cost and what they will do. But this clinic i get in and I get out and I didnt understand what they will do. And I see the reviews its like most of it just cleaning and waiting time. Nothing major

Carla Kennelly

Carla Kennelly

09 Nov 2020

Never on time.. appt at 4 30, got there at 4:10 they didnt come in until after 5:15.. and in SO GLAD the young Orthodontist is gone..

Nehi Patel

Nehi Patel

23 Oct 2020

My appointment was 2:30 and was taken inside at 3:40. More than 1 hour of wait. My X ray took almost an hour and I waited for the doctor for 30 mins the doctor needed more X ray so waited 20 mins for technician got done , waited for doctor again for 20 mins. I got done at 5:30PM and came at 2:30 on a THURSDAY. 3 hours for an exam no treatments at all. Never coming back here

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Thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you immediately. Please call our office or email us personally at feedback@westcoastdental.com with your full name and contact information so that we may further assist you. We thank you for your patience during this time.

Dental Group of Arcadia
Sandra A

Sandra A

22 Oct 2020

The girls are always a joy to talk to .. good service

Kim Hernandez

Kim Hernandez

20 Oct 2020

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angel luna

angel luna

19 Oct 2020

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Carolina Ramirez

Carolina Ramirez

19 Oct 2020

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Charles Godwin

Charles Godwin

13 Oct 2020

I was so comfortable at this office. The staff was amazing. The technician that took my x-rays was awesome. He told me to breath through my nose so I wouldn't gag on the x-ray plate. The dentist made me feel so calm and relaxed. She is definitely my dentist now. The insurance girl was great helping me with treatment options. Thanks so much!!

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Thank you for your kind words about our team! We greatly appreciate this and are honored you chose us to take care of all your dental needs. We look forward to seeing you again very soon! :)

Dental Group of Arcadia
Timothy Hogle

Timothy Hogle

10 Oct 2020

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George Kefalas

George Kefalas

07 Oct 2020

Dr. Lui has done excellent work with my crowns. She is compassionate and gentle. Along with Her assistants she made me feel comfortable through all my appointments. A great big thank you! Anna Kefalas

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Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)

Dental Group of Arcadia
Marina Del Rey

Marina Del Rey

03 Oct 2020

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paramjit ghotra

paramjit ghotra

30 Sep 2020

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Hi Paramjit, thank you very much for taking the time to rate your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city! See you soon.

Dental Group of Arcadia
sherri woods

sherri woods

28 Sep 2020

I have spoken to a young lady named Gladys. Which is the Specialty Coordinator. She was so full of information. I thank God that she helped me out. I was left clueless on some things. Thank you Gladys. I appreciate you. Btw: This office rocks..

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Thank you for the kind words about our team, Sherri! We truly appreciate this, and look forward to seeing you again very soon! :)

Dental Group of Arcadia
Parvin Abbassi

Parvin Abbassi

14 Sep 2020

The office and The doctor were very kind and specialist Everything clean and shinning ?

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Thank you for your nice review! Looking forward to seeing you again very soon!

Dental Group of Arcadia
Amaris Acereto

Amaris Acereto

04 Sep 2020

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Veronica Aspesi

Veronica Aspesi

02 Sep 2020

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D Watkins

D Watkins

27 Aug 2020

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nili kudsi

nili kudsi

26 Aug 2020

I called to chick the insurance approval for my daughter she have pain and emergency case I spok with Gladys (referral department) she was not corporate And I told her my insurance office transfer my call to your office to solve the issue and after she called the insurance she called me back and She start talk to me very bad way and told me u can’t come to the appointment tomorrow and don’t let me to talk then I tried to tell her what insurance officer told me she wasn’t listening then while I’m still talking she told me you rud I will hang on you and she did she let feel so bad and she didn’t respect that I’m worid about my daughter pain I don’t recommend any one to go this office because they have a very bad employee not corporate don’t respect customers at all to solve any problem you have .

Tony Valenzuela

Tony Valenzuela

15 Aug 2020

The staff is kind and EXTREMELY thorough. They work well together and cover every detail.

Dora C.

Dora C.

31 Jul 2020

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Amber Tan

Amber Tan

26 Jul 2020

Very friendly, informative, and fast.

Alejandra Esquivel

Alejandra Esquivel

25 Jul 2020

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Andrea Alejandre

Andrea Alejandre

24 Jul 2020

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Nelson Jamisha

Nelson Jamisha

17 Jul 2020

They are simply the best . They resolved issues that other dental offices could not. They make dental visits not so bad . ?. I would recommend them over and over again.

Yecica Ortiz

Yecica Ortiz

14 Jul 2020

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Thanks for the 5 star rating, Yecica!

Dental Group of Arcadia
Sharon Wei

Sharon Wei

25 Jun 2020

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Thanks for the 5 star rating, Sharon!

Dental Group of Arcadia
Rodney James

Rodney James

24 Jun 2020

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Thank you for the 5 star rating, Rodney!

Dental Group of Arcadia
Karla Merz

Karla Merz

17 Jun 2020

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Thank you for the 5 star rating, Karla!

Dental Group of Arcadia
Mark Chen

Mark Chen

13 Jun 2020

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Thank you for the 5 star rating, Mark!

Dental Group of Arcadia
Isabel OConnor

Isabel OConnor

08 Jun 2020

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thank you for the 5 star rating, we really appreciate it!

Dental Group of Arcadia
amar prongs

amar prongs

03 Jun 2020

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Rubysela Grainger

Rubysela Grainger

02 Jun 2020

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Thank you so much for rating us, Rubysela. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Gloria Martinez

Gloria Martinez

17 Mar 2020

I didn't like the place, they don't know how to help the client with the dental problem they have and they are not professionals, they suggest and give diagnoses that are not good to get the money, they say one thing and then change everything. I don't recommend it to anyone and look carefully. that they sign because they do not fulfill what they promise.

Olivia Portillo

Olivia Portillo

14 Mar 2020

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Joe Castel

Joe Castel

07 Mar 2020

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M GV

M GV

05 Mar 2020

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Thank you so much for rating us, we really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Chris Monroe

Chris Monroe

05 Mar 2020

So my 81 yr father in law went in today for a basic cleaning. Appointment was made about 2 weeks in advance. My father-in-lawhad a few questions and wanted to know how much the insurance was going to pay and how much he was going to come out of pocket. Most dental places have this information done before you get to their office. Apparently they call the insurance and they were not able to get in touch with anybody my father-in-law waited 1 hour and received no services at all because they could not get in touch with the insurance which is really funny. We were then told that we should call the insurance ourselves. After reading the reviews i have advised to my father-in-law to find another place for services.

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Thank you for bringing this to our attention Chris, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Group of Arcadia

Dental Group of Arcadia
Sonia Delgadillo

Sonia Delgadillo

04 Mar 2020

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Thank you so much for rating us, Sonia. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Esmeralda Mayberger

Esmeralda Mayberger

24 Feb 2020

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Richard Alcantar

Richard Alcantar

21 Feb 2020

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Ruben G

Ruben G

20 Feb 2020

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Brooke Ranger

Brooke Ranger

16 Feb 2020

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CB Q

CB Q

09 Feb 2020

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uknown unknown

uknown unknown

08 Feb 2020

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Ashley Chen

Ashley Chen

06 Feb 2020

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Tan Ly

Tan Ly

19 Jan 2020

Staff are very friendly. The Specialist that did my Root canal was very professional.

Lee Acuna

Lee Acuna

06 Jan 2020

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Thank you so much for rating us, Lee. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Andrew Hoang

Andrew Hoang

24 Dec 2019

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Stella Marquez

Stella Marquez

19 Dec 2019

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Alex Deleon

Alex Deleon

19 Dec 2019

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David Zach

David Zach

10 Dec 2019

They upped their game. Dental assistant Trinidad was excellent, explaining preventative measures. Dr. Jain was a rock star, taking time to carefully come up with a treatment plan and thorough examination and communication were the best I ever had!

Hongling Wei

Hongling Wei

14 Nov 2019

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We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Group of Arcadia

Dental Group of Arcadia
Gil Garcia

Gil Garcia

14 Nov 2019

At first I was nervous, not visiting a dentist for some time. They reassurred me by explaining each step & procedure while making me feel welcomed.

V P

V P

09 Nov 2019

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Dara Williams

Dara Williams

19 Oct 2019

This was my child and I 1st time here and I completed all the registration forms online.(Great option by the way), we still had a wait time of 1 hour and A half. Although the staff was very friendly and accommodating, after x-rays and being checked by the dr, we had to reschedule both appointments for cleaning since it was close to closing. This was very inconvient, especially since I have multiple children and a very busy work week.

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Dear Dara, thank you for taking the time to provide your feedback. We always love to learn more about experiences and how we can improve. We look forward to seeing you and your family again soon! Sincerely, Dental Group of Arcadia

Dental Group of Arcadia
Tone Monster

Tone Monster

18 Oct 2019

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We are incredibly grateful that you took the time out to leave us this review. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you that make our job wonderful. We look forward to treating you again!

Dental Group of Arcadia
vina khoury

vina khoury

16 Oct 2019

I waited 3 and half hours for my daughter check up , my appointment was at 1:00 she was seen at 4:00 Every single time the wait is at least an hour and a half. To two hours Very bad customer service. Can’t wait to switch to another office

Maria Ople

Maria Ople

09 Oct 2019

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Patricia Williams

Patricia Williams

03 Oct 2019

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Audrina Canth

Audrina Canth

02 Oct 2019

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Thank you so much for rating us, Audrina. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Reina Gutierrez

Reina Gutierrez

30 Sep 2019

They were thorough and diligent! I learned so my co and felt encouraged to continue my treatments. Thank you team!

Floyd Crawford

Floyd Crawford

19 Sep 2019

Very professional and friendly down to earth willing to take the time to answer your questions make you feel comfortable

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Dear Floyd, thank you for the feedback. We are glad that the team has taken the time to answer your questions and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, Dental Group of Arcadia

Dental Group of Arcadia
Deborah Walker

Deborah Walker

12 Sep 2019

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joel purnell

joel purnell

29 Aug 2019

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Gerald Hernandez

Gerald Hernandez

27 Aug 2019

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Thank you so much for rating us, Gerald. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
John A. Meursinge

John A. Meursinge

25 Aug 2019

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Thank you so much for rating us, John. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Tiffany Lamoreaux

Tiffany Lamoreaux

10 Aug 2019

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Thank you so much for rating us, Tiffany. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
M M

M M

06 Aug 2019

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GraceG Gonzales

GraceG Gonzales

03 Aug 2019

Made appointment for 2pm but waited until 3pm. The dentist and assistant was great

Jocelyn Romero

Jocelyn Romero

03 Aug 2019

Amazing staff very friendly

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Thank you so much for your kind words, Jocelyn. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Leung Diana

Leung Diana

02 Aug 2019

Just cleaning teeth takes 2 hours. Endless waiting for the next person to work on you.

Kevin Lin

Kevin Lin

02 Aug 2019

I have the appointment for normal clean, but the manager want me to wait 3 hours. What was that? And I don’t want to buy the mouthwash so the manager change the attitude immediately, and don’t let me do the normal wash. It just want the money, it’s so worse

Dustin Duncan

Dustin Duncan

01 Aug 2019

This facility is the best place out of all or any dental offices around they are a 10 * not a 5 they're great nice people and I recommend them to anyone if they're needing any type of dental activity I can't express the thankful and politeness to all the individuals that work here God bless them all sincerely Dustin Duncan.

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Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Dental Group of Arcadia

Dental Group of Arcadia
L F

L F

25 Jul 2019

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Dan Woo

Dan Woo

19 Jul 2019

Service is very good and detail. The fee is out of my budget . I want to take the service in here if the fee can be decreased

Windie Alvarez

Windie Alvarez

19 Jul 2019

Appointment was made one month prior because pedodontist only comes 1x/a month. 1 of my 2 children was asked to fast for her appointment. We followed instructions as told. Appointment day arrives, 8 A.M. We arrived on time and signed in. After 15-20 minutes, we were called in to have x-rays and consults. The tech and pedodontist we're very kind and informative. Cleaning was done for one child. We were asked to wait in the lobby. After a few back and forth communication, we were told that my child would have to wait until 1 P.M. for the next availability that day for her to be treated. It didn't make sense. Why ask a 4 year old child to go hungry and book multiple appointments because your business is short staffed and can not meet client demand? The next option offered was to make another appointment for the next month to get treatment. A representative tried to explain that the initial appointment is a consult and they don't know what to expect until a doctor reviews the charts. If that was the case, why ask for a fast? A scheduling system exists for a reason, so you can see what's available. That's where this office failed us. They overbooked and failed to meet the need within reasonable time. Review update: I was asked to walk in for an appointment concerning issues my child was experiencing. I was able to speak with office manager. She made sure that my child was seen within reasonable timeframe. We were not seen by the pedodontist because he was scheduled that day. We did see another dentist and she did a post-op check up to ensure that my child's gums were healing well. Thankfully, they are. The office manager went out of her way and gifted my child with balloons, stickers and a headband. Vast improvement from our previous visits.

poh tan

poh tan

16 Jul 2019

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Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Victoria Doell

Victoria Doell

27 Jun 2019

So pleased that I finally found a dentist that I am comfortable with. You guys are absolutely amazing!! Love ❤️ my new dentist!! And I love my new smile ? Keep up the great work!!!?

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Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Warm regards, Dental Group of Arcadia

Dental Group of Arcadia
Jay Bryson

Jay Bryson

21 Jun 2019

Last week I went to Dental Group of Arcadia to get a bridge for a recently extracted tooth. My previous dentist was good but had grown archaic, had only one computer whose assistant didn’t seem to know how to work it, and a review grade of 3.5. I searched the Internet for a dentist close to me with a high rating that my insurance would accept. I found Dental Group of Arcadia with a rating of 4.7. When I arrived the office was buzzing with happy activity. There were about 40 chairs in the modern waiting room. Vanessa, a friendly face at the desk, welcomed me, and asked if I prefered to complete the registration by computer (!) or by hand. THEY HAD COMPUTERS FOR CLIENTS. About five minutes later, Elaina, a most competent lab technician came and escorted me to a room, asked me a few questions, made me feel at ease, then took numerous x-rays of my teeth. She then escorted me to another room where I sat in a dentist chair. Immediately, Dr. Whitenhill, a pretty, young and welcoming dentist, came in and introduced herself. She said Dr. Rita Lui, the head dentist (?) was in a room next door. Dr. Whitenhill brought with her a male assistant, whose name I forgot, and who wrote down everything Dr Whitenhill said as she, using the latest equipment, inspected my every tooth and every missing tooth space. She even measured the depth of my gums. What a competent dentist! She then explained a full treatment of my dental needs. She also told me I needed some surgical work on my teeth and gave me written instructions to hand to two in-house surgeons. Before she left she brought in the office manager, Rocio Huizar, and introduced her to me, telling me she would go over the insurance process with me, which she did. Rocio Huizar left no stone unturned. She covered in a brief span every scenario and answered all my questions as though I were the only person she had ever met. As I left Dental Group of Arcadia to wait for my insurance company to approve the procedures Dr. Whitenhill had recommended, my only concern was not that I accept them for my dental work, but rather whether they would accept me! I think I have found a dental home, and you can’t imagine how comforting that is. I don’t think 4.7 is a high enough rating. I gave them a 5.

Ashley Lago

Ashley Lago

15 Jun 2019

Everyone was very nice and gentle. I was experiencing high anxiety and everyone was extremely understanding and helpful.

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Thank you for the nice review Ashley! You have been doing great and we are glad we are helping you overcome your dental anxiety! It's been our pleasure to take care of your dental needs. See you at your next check up! All the best, Dental Group of Arcadia

Dental Group of Arcadia
Kathie Fleming

Kathie Fleming

08 Jun 2019

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Thank you so much for rating us, Kathie. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
erica sahatjian

erica sahatjian

05 Jun 2019

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Kimberly Brooks

Kimberly Brooks

05 Jun 2019

They all just have seemed to go out of there way to help you. Everyone is always very friendly and the work they have done for me so far, well I couldn't be happier!!

Wendy Cuadras

Wendy Cuadras

31 May 2019

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andre salcido

andre salcido

23 May 2019

Gone are the days of dentistry being about patient care. Its a business driven by sheer profit. Its all about cross selling and upselling now.

Antonio Nava

Antonio Nava

21 May 2019

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Paul Yeon Lee

Paul Yeon Lee

16 May 2019

Everyone from doctors to reception professionals, they are simply amazing! They showed great level of professionalism and, most of all, caring heart.

Jennifer Perez

Jennifer Perez

16 May 2019

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Thank you so much for rating us, Jennifer. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Daniel C

Daniel C

10 May 2019

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Paul Balian

Paul Balian

09 May 2019

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Thank you so much for rating us, Paul. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
KAT GARNER

KAT GARNER

07 May 2019

Very nice staff and the Dentist was amazing. She was extremely knowledgeable and her bedside manner was excellent. They really make you feel comfortable and are very helpful and really helpful in helping you with everything you need from X-rays to financing. Definitely going back

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Hello Kathy, Thank you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the City See you soon. Dental Group of Arcadia

Dental Group of Arcadia
Wenjiao Lin

Wenjiao Lin

07 May 2019

The Orthodontist is so disappointing! They only have once a week (Tuesday) in the office, so if you have to reschedule the appointment for some reason, you will have to wait another 3-4 weeks at least to get the next appointment, which is quite inconvenient. And the attitude of the front desk (Jenny) is so rude. I hope I didn't choose them or didn't pay them off at the first visit.

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We are sorry to hear about your experience a year ago. We strive to provide great service to all our patients. We would like to offer her an opportunity to reach out to us personally so that we can try to correct the situation. Please contact us, If you’d like to email us, please do so at feedback@westcoastdental.com. Sincerely, Dental Group of Arcadia

Dental Group of Arcadia
Rolando Anguiano

Rolando Anguiano

04 May 2019

I spent a little over four hours for x rays and cleaning. Their teeth cleaning supplies ran out so i had to wait until they became available. Office was nice and clean. Staff was nice courteous.

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Dear Rolando, thank you for taking the time to provide your feedback with the Yelp community. We always love to learn more about experiences and how we can improve. We look forward to seeing you and your family again soon! Sincerely, Dental Group of Arcadia

Dental Group of Arcadia
Kim Ramos

Kim Ramos

02 May 2019

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Dear, thank you for taking the time to provide your rating. We always love to learn more about experiences and how we can improve. We look forward to seeing you and your family again soon!

Dental Group of Arcadia
ESMERALDA Vallin

ESMERALDA Vallin

01 May 2019

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We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Group of Arcadia

Dental Group of Arcadia
Sue Diep

Sue Diep

30 Apr 2019

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Thank you so much for rating us, Sue. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Maria Lopez

Maria Lopez

24 Apr 2019

Great customer service, very friendly, great communication, very coordinated office?

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Thank you so much for your kind words, Maria. We take pride in giving outstanding service to every customer and we're happy to receive your appreciation. We look forward to seeing you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service! Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Vincent Barragan

Vincent Barragan

18 Apr 2019

I schedule and appointment to get my teeth cleaned at 10:30 I'm there by 10 they tell me it's gonna take 30 minutes longer so I wait, they take me in I get my x rays taken then they move me to a different room were I wait an hour by myself to get my teeth cleaned. By the time I got out it was going on 1 o clock, because the teeth cleaning took about an hour. Waiting room was damn near empty. It's been like this every time I go to get my teeth cleaned.

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Thank you for your feedback. We are sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making an effort to minimize wait time and let patients know when we're running behind schedule. Sincerely, Dental Group of Arcadia

Dental Group of Arcadia
itzel castelan

itzel castelan

09 Apr 2019

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Hello Itzel, while review websites place stars next to our business, you are our real star. We take pride in giving outstanding service to every customer and we're happy to receive your appreciation. We look forward to seeing you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service! Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Gladys Munoz

Gladys Munoz

09 Apr 2019

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Dear Galdy's, thank you for taking time to rate us. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you that make our job wonderful. We look forward to treating you again! Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Vee Mar (Vee)

Vee Mar (Vee)

06 Apr 2019

Wait time is ridiculous because they schedule multiple appointments at the same time. One hour after my appointment time I was still waiting. At 1 hour 20 mins I finally said something. They took me in a room and left me there. After the dentist checked me she said all I needed was a cleaning. Again I waited. I was there 2 1/2 hours just for a cleaning!!!

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Dear Vee, we know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule, unfortunately, emergencies and unforeseen issues in surgery/other at times put us behind. We would love the opportunity to renew your experience with us and we can assure you waiting it not something you can commonly expect. Sincerely, Dental Group of Arcadia

Dental Group of Arcadia
Cindy Garcia

Cindy Garcia

06 Apr 2019

Kathy, the dental hygienist is always great. Ask for her!!

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Thank you so much for your kind words, Cindy. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you that make our job wonderful. We look forward to treating you again! Cheers, Dental Group of Arcadia

Dental Group of Arcadia
Madhu Chandran

Madhu Chandran

03 Apr 2019

Today my 11 year old son has an appointment with the dentist for tooth extraction at 9 am. We are the 1st ones to come. They took my son inside and while i was waiting outside, thinking they are removing his teeth, inwas wondering why my son was peeking in and out . I went inside just to realize, he was left alone and everyone is busy taking care of their patients. The time was 10.30. I was so upset that they left my son alone keeping me in the dark. This place is very inefficient and extremely disorganized for a group full of doctors and assistants. Shame on this place.

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We are extremely sorry to hear about this, and even more sorry to disappoint a patient. Next time, please walk right up to a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again.

Dental Group of Arcadia
Ivan Gutierrez

Ivan Gutierrez

02 Apr 2019

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Thank you so much for your review, Ivan. We really appreciate you taking the time out of your day to share your experience with us. Cheers, Dental Group of Arcadia

Dental Group of Arcadia
viviana ordaz

viviana ordaz

22 Mar 2019

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Hi Viviana, thank you very much for taking the time to rate your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city! See you soon.

Dental Group of Arcadia
Javier venegas

Javier venegas

22 Mar 2019

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Hi Javier, thank you so much for providing this wonderful rating! Our entire team greatly appreciates your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission.

Dental Group of Arcadia
Manue Cortes

Manue Cortes

20 Mar 2019

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Hi Manue, thank you very much for taking the time to rate your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city! See you soon.

Dental Group of Arcadia
Adriana Balian

Adriana Balian

20 Mar 2019

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Hi Adriana, thank you for rating your experience. Your review will help others when searching for a dentist in the city! We look forward to your next visit!

Dental Group of Arcadia
James Russell Simsarian

James Russell Simsarian

19 Mar 2019

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Dear James, thank you for taking the time to leave us this rating! We truly appreciate it.

Dental Group of Arcadia
Derrick Reports106

Derrick Reports106

15 Mar 2019

Never go to this place. Always look elsewhere. They even gave me a b.s. response to my complaint. Just check it out below. Negative 31 stars! First, I got there 20 mins before my 10am appointment. I was there for an hour. They said they couldn't see me until a week later. I explained that my tooth hurts unless I take pain medicine. They didn't even look me over. No exam xrays or anything! They were clearly overwhelmed and needed to clear people out.Needless to say I left with a feeling that they cared less about their patients and more about their lunch and cigarette breaks. We see you guys smoking outside the building. Thanks for nothing. My tooth still hurts and I have to find a new place to go. I would never recommend this place EVER! USC dental might even be better!

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Dear Derrick, we appreciate you letting us know about your experience, and are sorry it wasn't a more positive one. Our priority is to provide the best patient care, and as a result we usually discuss a number of options that either the patient has expressed interest in, or that we feel would be beneficial to their overall health before any treatment can be done.

Dental Group of Arcadia
Erin Gilbert

Erin Gilbert

14 Mar 2019

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Dear Erin, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.

Dental Group of Arcadia
Federico Mata

Federico Mata

13 Mar 2019

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Hi Federico, thank you for taking the time to give us a rating!

Dental Group of Arcadia
Paul Porter

Paul Porter

12 Mar 2019

I've been treated very well by all staff

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Hi Paul, thank you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city! See you soon.

Dental Group of Arcadia
Katrina Elena Miller

Katrina Elena Miller

11 Mar 2019

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Hi Katrina, thank you for taking the time to give us a rating!

Dental Group of Arcadia
Tomasa Rios

Tomasa Rios

07 Mar 2019

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Hi Tomasa, thank you very much for leaving us a review on Google! It is greatly appreciated!

Dental Group of Arcadia
CoCo Yorkie

CoCo Yorkie

07 Mar 2019

I been using Dental Group of Arcadia for about 2 years now. My kids love it! I wouldn’t take them anywhere else. The office is always clean, and the staff are always friendly. ?

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Hi Vanessa, we are incredibly grateful that you took the time out to leave us this review. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you and your kids that make our job wonderful. We look forward to treating you all again!

Dental Group of Arcadia
John Khoury

John Khoury

02 Mar 2019

INSURANCE FRAUD SPECIALISTS. They charged my dads insurance for a treatment he never received. we found out later when my dad needed the treatment but the new dentist couldn't authorize it because apparently dental group of Arcadia charged everything they could without doing any of the services. Now working with the insurance company to file insurance fraud, will also contact legal help to sort this out.

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Dear John, thank you for your feedbacks. We take all comments regarding our patients experiences very seriously. We have an insurance coordinator on staff who would be happy to answer all of your dad's questions and concerns in detail. This person will help you both understand the information that was given to him and bring clarity to both of your concerns.

Dental Group of Arcadia
Michelle King

Michelle King

26 Feb 2019

They take about an hour just to see you for something that takes them 10 minutes. They also have bad attitudes. I’m really disappointed

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Dear Michelle, we are sorry to read that you did not have a good experience. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.

Dental Group of Arcadia
ARAIDERFAN13

ARAIDERFAN13

26 Feb 2019

Not only are the dental assistants rude but so are the doctors they always take forever to finally call you in. Even after that they take forever to work on you. Never coming back again. They also try to argue with you when it's their own fault.

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Dear Tony, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our patients. We hope you will give us another opportunity.

Dental Group of Arcadia
Brianna Casteneda

Brianna Casteneda

26 Feb 2019

If I could rate this place a 0 i would. A lot of the staff are very rude and have a horrible attitude. Every time I come they are behind and I have to wait for an hour. Then another 20 minutes dor the doctor to see me. They are also constantly changing doctors. Worst place ever.

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Dear Brianna, we are sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile.

Dental Group of Arcadia
Lynette Charters

Lynette Charters

26 Nov 2018

We payed for x-rays to be taken here a few years ago, then we decided they were piling on bills so we decided to go somewhere else. When we asked for our x-rays (which we payed for) they told us we couldn't have them, when we insisted we payed for them so they were ours, they sent us very low res-pixilated copies. Ever since they sent us annoying texts celebrating our kids' birthdays....like we want to be reminded of their bad will...do yourself a favor and run for the hills.

Suyen Huynh

Suyen Huynh

28 Oct 2018

Strongly advise against going here. They said my dental insurance wouldn't cover and showed me some supposed paperwork from my insurance. They also wouldn't give me a copy of the paper work they showed me. I checked my insurance and it did cover! They also told me I needed other dental work that would have been $600. I went to another dentist they told me I didn't need it. Never coming here again!

Amanda Sager

Amanda Sager

18 Jul 2018

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Jibin Zhang

Jibin Zhang

20 Jun 2018

Worst dental service I have ever had. I had a long waiting which was over one hour later than my appointment. They did an x-ray for me and asked me to remove wisdom teeth and fill a tooth. But it is too expensive so I insisted to do just cleaning. However, they ignored my words and just left me not served for half hour. So I just left with only an x-ray done and later changed my dentist to someone else. After several months, I received a bill from them saying that my x-ray fee has not been paid yet. But when I asked my insurance, they said they already paid it. However, one month later, I received the letter again which is quite fraudulent.

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Hi Jibin, we are sincerely sorry that we failed to deliver an exceptional experience. The more we know, the more improvements we can make, and we hope you'll decide to give us another chance in the future.

Dental Group of Arcadia
Ronald Cullen

Ronald Cullen

31 May 2018

If my last review didn't take let me restate that the service was excellent and I believe that the doctors are more than qualified and the need to be. I would recommend it to anyone. And I will!

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Thank you for the nice review Name! It's been our pleasure to take care of your dental needs all these years :)

Dental Group of Arcadia
Denise Haren

Denise Haren

30 May 2018

Doctor Lui is the best dentist I've ever had. And I've had a lot. She is so wonderful and she actually cares about her patients. My oral health has improved ten fold since I started seeing her and listening to her recommendations.

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Thank you for taking the time to share your experience Denise, we truly appreciate it. As a thank you we would like to offer you a FREE Electronic Toothbrush for every new patient you refer to our location! Please make sure the patient mentions your name when asked “How did you hear about us? Again, thank you and we look forward to sending you a FREE Electronic toothbrush! -Dental Group

Dental Group of Arcadia
Victor Pan

Victor Pan

27 May 2018

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Manny Chavez

Manny Chavez

24 May 2018

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Dale Monroe

Dale Monroe

22 May 2018

Kathy, Vanessa, and Diana are great professionals and why I keep returning to this Dentist Office.

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Thank you Dale for sharing your experience! We pride ourselves in great customer service. It warms us when it is recognized. I love all the details you included. We hope to see you and your family again! -Dental Group of Arcadia

Dental Group of Arcadia
Dhel Garbes

Dhel Garbes

17 May 2018

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jeannette najera

jeannette najera

17 May 2018

Very gentle dentistry.

Beth Lynn

Beth Lynn

11 May 2018

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Tereasa Shahata

Tereasa Shahata

10 May 2018

The worse dental service i ever seen , my kid even did not have teeth cleaning in 2 visits, waiting time is horrible, service is really unprofessional, people there did not know what they are doing, they only moving around without any work to do. they need a good manager i dout if the place have even a manager or a responsible person to ask about what is going on. they schedule you another appointment to do nothing again, just get money from your insurance and count appointment after one without any work done, the only thing i got after 2 visits is X ray with a broken machine so they had to perform it many times in order to get a suitable photo, they waste my trim and money, I will never go there again for me or for my kids

Moheb Tawfik

Moheb Tawfik

10 May 2018

they are the worse i went there twice each time wait for more than an hour and my kids did not even get a cleaning, first time the dentist claims he does not know what should to do with my son and transfer me to a specialist in the same clinic for another appointment and for more fees. unfortunately the specialist did not do any work for my son and asked for double fee of kids zone, in addition the x ray machine always has a problem and i found there many worker moving around randomly and claims they are behind.......if i have chance to give them negative star i will do they waste my time, made my son losing some of his school classes without any benefit

Elah Nicer

Elah Nicer

10 May 2018

The staff was very accomadating & I loved how my dentist told me everything that was going on. It assured me that I chose the right dental clinic.

Vanessa D

Vanessa D

10 May 2018

The entire staff is so friendly. I have never had a bad experience here. Office is very clean. There are always movies playing both in the lobby and the individual rooms for this children. I would Highly recommend dental group of Arcadia, You will not be disappointed.

Jorge Torres

Jorge Torres

09 May 2018

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Jdude

Jdude

27 Apr 2018

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COOKIE GHOLAR

COOKIE GHOLAR

24 Apr 2018

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Mayra Luna

Mayra Luna

19 Apr 2018

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Cody Hoover

Cody Hoover

18 Apr 2018

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Yolanda Skaaf-Willits

Yolanda Skaaf-Willits

17 Apr 2018

I had an 11:00 for a dental check-up and periodontal cleaning I waited 45 minutes and had to ask when they were going to see me. Then they took me in immediately but I only got x-rays because the wait was going to be longer for the dental check-up and cleaning.

Jose Lopez

Jose Lopez

03 Apr 2018

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Daehyun Kang

Daehyun Kang

21 Mar 2018

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Jeffrey LotzZ

Jeffrey LotzZ

20 Mar 2018

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Darin C

Darin C

19 Mar 2018

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Alex

Alex

07 Mar 2018

Just like all the other 1 star reviewers, this place is just unfortunate for many reasons. -the staff acts rude and seem to have no care for you besides no surprise the MONEY THEY ARE CLEARLY AFTER YOUR POCKETS. One of the staff members said that ONE SMALL PART of my gums are inflamed (braces so it is common) and insisted on a treatment to be done. Now, they are not going to just take off that one inflamed piece. They take out AN ENTIRE LEFT OR RIGHT SIDE OF THE GUM. Each side costs $400. Next month, I come back to a new orthodontist (they have been changing orthodontists a lot) who told me do not worry about it it will go down once the braces are off. SO THESE GUYS TRY TO RIP YOU OFF. - the wait is just terrible. When you are on time, they take like 2 hours. When I am early, like 30 minutes, they take like 30-60 minutes. Be an HOUR EARLY then boom you are in. TIMES ARE SET FOR A REASON. They probably take so long because, for example the ortho, they spend their time pretty much doing their work and when they do not have anything else to do they WATCH THE TV or talk smack in spanish - do not get your hopes up high with these people either, one moment they tell me something is gonna get done, next appointment "oh we gotta do this and that (excuse that the LEGIT DOCTOR is back) before we do what you want so wait like another 4 month (: _They do not to even seem to care about the amount of pressure the ortho AND EVEN the dentist put into your mouth when they clean your teeth or do something with the braces. When they brush, they scrub hard and one rule for brushing is NOT TO SCRUB HARD, And they say oh your gums are bleeding because they are inflamed. If someone was rubbing on your teeth aggressively your gums will be bleeding too. And when the ortho doest their procedure with braces, they can just leave a piece of wiring stabbing your cheek and gums. At this point, when my lips or gums bleed I am not surprised why. -They expect you to have all the time in the world to take care of your teeth and do not take work, problems, or school as an excuse to why you are not consistent with your teeth. They need to be more understanding of your life and priorities.

Arvind Jain

Arvind Jain

21 Feb 2018

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Irma Rivera

Irma Rivera

06 Feb 2018

Its horrible all they want is peoples money. They dont help people its just a business trying to get the most money they can from you. Do not go .

Sean Jensen

Sean Jensen

24 Jan 2018

Worst dental office I've ever seen, two appointments in a row I showed up 15 minutes early and didn't get seen until after an hour and a half following the scheduled time. Ridiculous, we had to ask about the wait every time, and got no updates when we were polite, terrible staff, unprofessional establishment.

Bret Hamilton

Bret Hamilton

12 Jan 2018

Same experience as all other 1 stars reviews . . . They just don't care!

Pete Perez

Pete Perez

21 Dec 2017

Good customer service. Friendly staff.

Carmencita Zuniga

Carmencita Zuniga

03 Oct 2017

These are some of my experiences: - This was my second time to go to Dental Group of Arcadia and my problem regarding check up has not been solve yet. - Waiting time take so long to be attended to - I want to avail for my insurance but the initial procedure that they are rendering me will cost $128.00 out of pocket. - I am a retiree and now working regularly so I just depend on my monthly pension to survive so I am using all my benefits without taking money from my pocket. - This dental benefit has the only one who is charging me with co-pay. others like hospitalization, doctors chevk up, vision and medicines, I am not paying any co pay. - If you think you cannot give me or you cannot rendered any services without taking money out of my pocket and charge it to my benefit plan, its okey, I will take the risk and look for some dental services that will give me options that I want. Thank you very much for giving me an hour of your time. Carmencita Zuniga

Sonia Contreras

Sonia Contreras

25 Sep 2017

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Chwan Ha

Chwan Ha

13 Sep 2017

Made a appointment at 9am. Can't even see a dentist until 10. Make me with for 1 hour, even I made a appointment. This is Bad!

Vivian Mercado

Vivian Mercado

22 Aug 2017

Staff are friendly, professionals, and very real!! They are very flexible with scheduling and I appreciate this type of service!! Thank you!!

•DÂX•

•DÂX•

21 Aug 2017

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Vanes Sa

Vanes Sa

20 Jul 2017

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Lourdes Castillo

Lourdes Castillo

10 Jul 2017

I really recommend it everyone are super nice and so professional nothing but the best! ..♡

Theresa Guerrero

Theresa Guerrero

07 Jul 2017

I would strongly advise not to go this wretched, dishonest place. I will not criticize the doctors; because I think they are clueless what the staff is doing. This establishment is one that is not personable. Doctors come and go, but the same management is there to make sure they double/triple charge you, and will not follow the contract by your insurance company. I always thought I had bad insurance because how much I had to pay out. I realize later going to a different dental office that I actually have good insurance. I lost a lot of money because of Dental Group's greed! Management there is about greed and very unprofessional! Reported them to the Dental Board because their lack of concern regarding a health issue they didn't address right away. The staff always seemed confused - Management is terribly confused and unprofessional. You better know your insurance, or you will be a victim of greed if you are going to: Dental Group of Arcadia!

Shawn M.

Shawn M.

24 Jun 2017

I spoke to West Coast Dental Corporate over the phone and my experience wasn't so good but Dorrie Sandoval from the Arcadia office completely changed that around. Dorrie is most knowledgeable and helpful whenever I come in. I'm amazed how consistently she'll go out of here way to make sure my needs are being meet. Overall, this office genuinely cares about their patients everyone is really nice, professional and the locations is clean. I will continue to be loyal and receive dental services at this office because I respect and value individuals who know that a little kindness goes a long way. --THANKS!!

Crystal Chea

Crystal Chea

21 Jun 2017

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Patricia Barbosa

Patricia Barbosa

14 Jun 2017

Great experience, dentist is very nice and attentive to her patient. Waiting room and entire office is very clean and ample. Staff members are attentive and very knowledgeable.

Yuming Luo

Yuming Luo

07 Jun 2017

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Shirley Soukaphay

Shirley Soukaphay

31 May 2017

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Cendy Ceballos

Cendy Ceballos

24 May 2017

Friendly and Efficient Staff. Hygienist very knowledgeable.

Jorge Gaviria

Jorge Gaviria

24 Apr 2017

Good service

Lou Quismorio

Lou Quismorio

04 Apr 2017

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John H

John H

29 Mar 2017

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Frost playz777

Frost playz777

20 Mar 2017

Everyone is professional and organize they greet you as soon as you walk in. Love the waiting area. Is inviting and children friendly :-)

Leticia Velasco

Leticia Velasco

09 Mar 2017

Great service!!!

Staci Hazlett

Staci Hazlett

23 Feb 2017

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Larry Luna

Larry Luna

20 Dec 2016

Beware of Dental Group of Arcadia! I came here once in great pain needing a broken Wisdom tooth extracted right away! Instead they decided to do a complete set of Xrays and exam, and tried to sell me $4000 of dental work. When I told them I didn't want what they said I needed, they tried to sell me an alternative for about half that price. All I wanted was the extraction, and they scheduled it for a week later! I've never been back there after the tooth extraction. I might also add, I've been to three other dentists since and none of them said I needed any of that work Dental group of Arcadia wanted to do!

meanders

meanders

16 Dec 2016

This is a busy, well-run dental practice. The staff is friendly and professional and the office is spic-and-span. Appointments are on-time, a good thing since the waiting room TV is always playing children's movies at high volume. But this is a good place to go for dental care.

Sean Gorman

Sean Gorman

03 Nov 2016

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Quinton Williams

Quinton Williams

01 Nov 2016

Was on vacation from Florida and cracked a tooth. Made an emergency appointment and Dr. Lui took care of it! She was super nice and friendly. She seems very experienced and got my tooth fixed in 20 minutes. Tooth feels great, just like new! Staff is very friendly and office is state of the art.

Manny Singh

Manny Singh

28 Oct 2016

I felt like I was held hostage by dr Quinn Yu. She refused to do regular cleaning on me. I was told by 2 different dentist that I did not need the treatment that she gave me. They are out to get your money any way they can. Be careful at this office. Do not be taken by their tactics.

Rene Chakmakian

Rene Chakmakian

25 Oct 2016

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Jen Rod

Jen Rod

21 Oct 2016

Very well attended, everyone's so nice and takes time on you. Dr lui the best she explains everything so well takes care of you

Nikki

Nikki

16 Oct 2016

Expensive all work I had done there had to be replaced some place else. Dentist was rude. The office staff was great. But I would not send my worse enemy to them.

Casilda Matias

Casilda Matias

13 Oct 2016

My experience was good. All the staff were very nice. Thank you for taking care of me.

Karla Perez

Karla Perez

08 Oct 2016

They r too busy on Fridays but besides that I love how they have helped me with my pearly whites n do a fine job in the cleaning

Jimmie Dixon

Jimmie Dixon

07 Oct 2016

The Office as a whole was efficient in each individual area. They were pleasant, and explained what they were doing each step of the way! They responded to questions well.

Chellsee High

Chellsee High

10 Sep 2016

They charged me for a procedure I never received and charged me for 4 retainers when I was only going to need the one, but here's the kicker...... I never received any of the retainers I was charged for! These people are crooks through and through. Don't go here unless you like to pay a lot for nothing!

mitzi linscott

mitzi linscott

06 Sep 2016

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Mitch Gohman

Mitch Gohman

31 Aug 2016

Been going here for years. These guys are amazing - best dentist I have experienced to date. I don't know anyone who likes to got o the dentist - and they make the experience top notch. So professional, efficient. No company has to provide customer service - in this day and age it seems to be a rare quality. And all of the staff and dentists provide great customer service. From explaining wait times, and costs, and what is happening with my teeth. Very educational , and creates a real sense of trust. I am left with their real commitment to not only my teeth, but my well being and peace of mind.

Alma Rios

Alma Rios

29 Aug 2016

This place was recommend by a friend. I went in for only a consultation and within seconds I was sent for X-rays and was told I would be getting my braces on that day. Let me tell you these people do not mess around. I was not expecting to be helped this much. I was very impressed. However, the ladies there aren't as nice unfortunately. Every time I go in for a tightening there is always some attitude given. Even the first time I went for the consultation, I was sent for X-rays and to the dentist for a general check up and dang... These ladies are not nice. I cringe every time I have to go back in for a tightening and hope that I get someone nice because they will do what the dentist tells them to do and they won't tell you what is going on and why. Me, not knowing too much about the braces process, like to ask why certain things are happening so I am informed, afterall I am paying for this so I atleast would like to know. It's almost like pulling teeth when I ask questions because these ladies do no seem too thrilled that I ask or just seem in a bad mood. I've only had one nice lady do my teeth tightening. I am very happy I chose this place because of how fast they accommodated the first time however the people working are not as welcoming as I'd hope for.

Kristen Merlino Guzmann

Kristen Merlino Guzmann

27 Aug 2016

After a very bad experience elsewhere, the staff went out of their way to make me feel comfortable and informed. They explained every step and are working with me to correct what's wrong and help me smile again! I had an 8 am appointment, there was no wait and I saw my dentist right away.

Jane K

Jane K

12 Aug 2016

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daniela leon

daniela leon

12 Aug 2016

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Joseph A. Gurule ll

Joseph A. Gurule ll

27 Apr 2016

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josue castellanos

josue castellanos

08 Apr 2016

I hate that dentist because I was in the room with the Dr. and she said do you know how to floss and I said yes and I showed her and she said you don't let me teach you and she did it hard and she was mad never never never never never never never never never never never never never never never go there it is awful the prices are horrible

Esmeralda Cortez

Esmeralda Cortez

28 Feb 2016

Horrible personal. I don't recommend. ??

Robin Glanzman

Robin Glanzman

11 Feb 2016

I went to this office and did not like them at all. I was told on two occasions that they would call me back and they never did. They also did not want to do any work on me that was covered by insurance. I felt insulted by them and would not recommend them to anyone. Don't go here.

Kelly Brown

Kelly Brown

24 Sep 2014

Very Awful !!!!!! Terrible service !!!!! They want to do work that IS NOT covered by your insurance,and REFUSE to do any work that is covered by insurance,giving FALSE information is standard practice for these Quacks !!!!!!

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Contact

440 E Huntington Dr Suite 101

Arcadia, California 91006

626-447-5126

WCDCustomerService@westcoastdental.com
Hours

Mon - 9:00am – 6:00pm

Tue - 9:00am – 6:00pm

Wed - 9:00am – 6:00pm

Thur - 9:00am – 6:00pm

Fri - 8:00am – 5:00pm

Sat - 8:00am – 4:00pm

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(619) 535-6443
info@adratings.io
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