5807 N Figueroa St, Los Angeles, California, 90042
WCDCustomerService@westcoastdental.com
323-982-0999
West Coast Dental & Orthodontics of Highland Park: Where Exceptional Dental Care Meets Local Comfort
At West Coast Dental of Highland Park, your smile is more than just teeth—it's a reflection of your confidence, health, and happiness. That’s why we provide comprehensive dental care with a personal touch, right in the heart of your neighborhood. Whether you're coming in for a routine cleaning or a full smile transformation, our skilled team is here to guide you every step of the way.
A Full Range of Services—All in One Highland Park Location
We simplify your dental care by offering everything you need under one roof. Our services are designed for patients of all ages, from toddlers to seniors:
Preventive Dentistry That Sets the Foundation
Our team focuses on prevention first—offering detailed exams, low-radiation digital X-rays, cleanings, fluoride, and sealants to keep your teeth healthy and strong.
Cosmetic Dentistry That Matches Your Style
Ready to enhance your smile? We offer personalized whitening, natural-looking veneers, and custom smile designs that bring out your best look.
Restorative Care That Rebuilds with Confidence
Whether it’s a damaged tooth or missing teeth, we restore function and comfort with durable fillings, crowns, bridges, dentures, and dental implants.
Orthodontics That Work for Your Life
From Invisalign® to Clarity Aligners and traditional braces, we provide flexible options to align your teeth and improve bite—no matter your age.
Pediatric Dentistry with a Gentle Touch
We make dental visits fun and relaxing for children. Our kid-focused approach builds trust and teaches lifelong oral care habits.
Oral Surgery & Root Canal Expertise
Need a root canal or wisdom tooth removed? We deliver surgical care in a calm, professional setting with your comfort as the top priority.
Emergency Dentistry When You Need It Most
Tooth pain or sudden damage? We offer same-day emergency appointments and sedation options to keep you at ease throughout the process.
Flexible Financing & Insurance-Friendly
We accept most PPO and HMO plans, including Denti-Cal, and offer payment plans through CareCredit. Our front desk team is here to help you make the most of your benefits—no surprises, just support.
More Than Dentistry—It’s a Community Experience
At West Coast Dental of Highland Park, you’re not just another patient—you’re part of our dental family. We pride ourselves on building genuine relationships and delivering care that feels local, honest, and uplifting.
Schedule Your Visit Today
Let’s get your smile where it deserves to be. Call or book online now to experience modern, personalized dental care—right here in Highland Park.
Steve Villa
We're glad we could accommodate you quickly and address your needs. Thank you for sharing your experience! - Dental Center of Highland Park
Dental Center of Highland Park
Joseph 1917
Had an appointment for 9am, didn't get seen until nearly 12pm, waited inside the whole time. I guess it was overbooked? Either way, not a fun experience for just a general cleaning.
Hi Joseph, Thank you for your feedback. We sincerely apologize for the long wait you experienced during your visit. We strive to maintain timely appointments, but occasionally unexpected delays occur. Your experience is important to us, and we will work on improving our scheduling to better serve our patients. Thank you for your patience, and we hope to provide a smoother experience in the future. Best regards, Dental Center of Highland Park
Dental Center of Highland Park
Esmeralda Cardenas
Took my 4 yr old, we waited almost an hour to get called, mind you my son was crying, screaming just so the dentist could say "I can't see anything" without checking him. And still with attitude. Dr. Krekian needs to learn how to be compassionate, especially with kids. If not don't treat kids!!
Hi Esmeralda, We’re sorry to hear about your experience and truly regret that your visit did not meet your expectations, especially with your son. Compassion and patient comfort are very important to us, especially when treating children. We appreciate your feedback and will use it to improve our care and service. Thank you for sharing your concerns. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Thank you for your kind words! We're delighted to hear that you found our office clean and our staff friendly. We appreciate your recommendation!
Dental Center of Highland Park
Nathan H
This facility exists to pillage the medi-cal CoveredCA system. I've had two scheduled cleanings, and both were the same: I spent 2+ hours waiting, received 15 minutes of rushed service, and then they billed CA $1000 for basically doing nothing except inconveniencing me. If you look at the way they bill, they've optimized the cleaning to take full advantage of every possible fee. After each billable action, they make you sign while still in the dental chair. I signed probably 6 times for 15 minutes of service, no exaggeration. The cleaning was so rushed I was better off just brushing my teeth myself. The dentists poked 3 teeth and said everything looked good and left, even though one of my fillings fell out, leaving a huge gap between my teeth. I didn't tell them about it, assuming they'd address it, but clearly, they are just churning patients over to bill and not actually paying attention. The kicker was when I received the bill and they managed to rack up 20 line items equating to $1000 of work, after they did basically nothing but inconvenience me and waste over 2 hours of my day. I consider these dentists to be no better than scammers.
Thank you for bringing this to our attention. Nathan, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - Dental Center of Highland Park
Dental Center of Highland Park
Judy GUO
⸻ I had a very disappointing experience at this dental office. I arrived on time for my appointment and there were only two people ahead of me when I signed in. However, I ended up waiting for 1 hour and 10 minutes without being seen. During that time, I watched at least six other patients be taken in before me. I asked the receptionist when I would be called, and she told me it would be about 10 minutes—but even after waiting another 20 minutes, I was still not taken in. I eventually had to leave without getting my teeth cleaned because I needed to pick up my child. This level of disorganization and disregard for patients’ time is unacceptable. I hope the office improves its scheduling and communication moving forward. edit: Also I remembered an extremely disappointing experience last year for my son that I did not have time to post. Not only did we wait for at least 40 minutes every time, my child’s visits were also mishandled multiple times. During the first visit, the dentist said a cleaning was needed, so we scheduled a follow-up one month later. When we returned, we were told the office had not received the insurance authorization, so the cleaning couldn’t be done. We rescheduled for a third time, but when we arrived, they said there was no record of the appointment. By the time the authorization finally came through, it had already expired due to all the delays, and my child still didn’t get the cleaning. This entire process seriously affected his dental development, and the office offered no solutions or explanation. Very disappointed with this level of disorganization and lack of accountability.
Thank you for bringing this to our attention. Judy, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - Dental Center of Highland Park
Dental Center of Highland Park
Beatriz Guerrero
I like to go for my teeth cleaning. The staff is all very friendly and they take good care of you. There are good doctors. Thank you.
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Dental Center of Highland Park
Thank you for taking the time to share your feedback. We look forward to seeing your smile again soon! - Dental Center of Highland Park
Dental Center of Highland Park
Lupe deluna
Don't spend your money there. They charge you. For services. Don't roast and even more so our people. Latin
We are sorry that you had a negative experience with our services. Thank you for your comment, and we ask that you contact our office directly to resolve your concerns.
Dental Center of Highland Park
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Center of Highland Park
Ella Ritts
I really wanted to like this place, and am a very understanding person who has no trouble being patient with people. But I can’t ignore the fact that multiple missed cavities and bad fillings at this dentist have already cost me thousands of dollars in damage control only 10 months later at my new dentist (who I really like). With DCHP I remember going back multiple times after getting fillings because a chunk came off (on my bachelorette trip!), or I had pain, or the edges were too sharp, or the fillings were too high. My new dentist was alarmed to find that my fillings from DCHP all had air pockets that were causing my excruciating pain (like 800mg Ibuprofen kind of pain at times), and that my cavities weren’t fully addressed and had progressed to root canal situations in only 10 months (and I brush and floss religiously every day)! Once, the dentist didn’t give me enough numbing injection and despite me crying out and writhing, my pain was ignored. This situation has caused me a ton of financial distress and discomfort. I know people are only trying to do their best. But something must be seriously wrong with West Coast Dental resulting in a lack of standards and/or resources.
Thank you for sharing your feedback. We apologize for the issues you’ve experienced and the discomfort this has caused. We take your concerns seriously and are committed to reviewing this situation to ensure improvements moving forward. Your feedback is valuable, and we appreciate your understanding as we work to enhance our care and services. - Dental Center of Highland Park
Dental Center of Highland Park
Emma L
Should I have checked the reviews first? Yeah. Should I have asked around to discover that fully a dozen of my friends had been left with enduring dental issues solely because of having gone to this dentist? Probably. Buckle up. First they take me back and do X-rays (for which they asked that I remove ALL of my piercings – there are many – which I've never had to do before or since). X ray tech was nice. That, however, was where the nicety ended. I was ferried away into the dentist's chair. Let me preface what I'm about to tell you with this: I went to the dentist less than 7 months ago, and everything was peachy. No issues. So imagine my surprise when the dentist (who was not the dentist I'd booked, but I digress) comes in and immediately announces that I have "five, well, maybe six" cavities. Yep: FIVE (or maybe six!) cavities in seven months. Dear reader, it gets worse. He then admonishes me for FLOSSING. You know, the thing you're absolutely supposed to do as part of a normal dental hygiene routine. Yep, "stop flossing, it's bad for your gums," he says. How bad for my gums? Well! Apparently, the damage I've done requires that I get a "DEEP cleaning," which is, I kid you not, SIX HUNDRED UNITED STATES DOLLARS. And for this cleaning, they have to NUMB me, which in my 20+ years of biannual dentist appointments I have never ONCE heard of. Why, might you ask, do they have to numb me? He answered this after tapping each tooth four times and reciting some combination of the numbers 4, 5, and 7 (still not a clue what that meant) and concluding that they would need to "CUT INTO MY GUMS" in order to perform a dental cleaning. Now, I am not a dentist: that's why I'm here. But I am also somewhat functional in daily life as a cognizant adult, so I ask, how is it possible that, A, I have acquired 5 or more cavities in less than 7 months, and B, that you need to cut into my gums in order to clean my teeth? He answers by telling me that, worry not, though the deep cleaning and cavity filling would run me an additional $1k, insurance will cover some of it. Joy! I ask what the specific procedures are, and he says he doesn't want to "bore me" with insurance codes. How kind! Dearest reader, would you believe that the worst is yet to come? Mind you, there are three people in the room at this point, and I am admittedly easily intimidated. It is then ceremoniously revealed to me that if I don't IMMEDIATELY get all of my wisdom teeth extracted, MY TEETH WILL FALL OUT. That's right! wisdom teeth that have never once caused me an issue, that have never once been flagged by any other dentist as a problem, are now actively threatening me with total toothlessness!But not to worry: this procedure will only be (sit down if you're easily alarmed) SIX THOUSAND DOLLARS. But insurance, again, will cover "some of it." In the end, to save the very integrity of my mouth, I will need only to shell out $6,200 ("or maybe more") for my "treatment plan." Bear in mind, I am on my break from work (at this point, actually, I am almost an hour late to work, and still have not gotten the routine cleaning I came for), surrounded by three people pointing at photos of my mouth that look exactly the same as they did 7 months ago, telling me that if I do not give them several thousand dollars, I will soon be entirely toothless. in the end, I NEVER EVEN GOT MY TEETH CLEANED. I walked out of that godforsaken office with the looming fear of months of dental procedures and recovery and thousands of dollars of debt. NOW. Here's the kicker. one week later, I go to my regular dentist. Guess what? I have: ONE superficial cavity. One. He fills it in 20 minutes flat, no numbing is even required. I left THAT dentist feeling incredibly relieved that as it turns out, this dentist was not only wrong but probably trying to sap me and my dental insurance for all we're worth. And now, my teeth sparkly clean and my heart filled with rage, I am writing this review, and imploring you, dear reader, to never, ever, EVER go to West Coast Dental/Dental Center of Highland Park.
We apologize for the distressing experience and the confusion regarding your treatment plan and costs. Thank you for your detailed feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
Dental Center of Highland Park
Chris Hardin
A scattered, disorganized office. Unacceptable wait times without much of an apology.
We apologize for the disorganization and long wait times you experienced. Thank you for your feedback, and we are working to improve our scheduling and patient experience.
Dental Center of Highland Park
We apologize for any inconvenience you may have experienced. Please contact our office directly so we can address your concerns.
Dental Center of Highland Park
Thank you for taking the time to share your feedback. We look forward to seeing your smile again soon!
Dental Center of Highland Park
Thank you for taking the time to share your feedback. We look forward to seeing your smile again soon!
Dental Center of Highland Park
Ye'ela Rosenfeld
Overbooking, long, long wait times. Horrible costumer service. In addition, they recommend treatments that are not needed to take your money. We received second opinions which ruled out their recommendations. Stay away!
We apologize for the long wait times and the concerns regarding recommended treatments. Thank you for your feedback, and we are working to improve our service and patient experience.
Dental Center of Highland Park
Isabel Gomez
First time coming into the office and I now know I have a new dentist. Office and rooms were very clean. All staff members are extremely friendly. Fairly prices. Easy parking. I definitely recommend to anyone looking for a dentist. And to top it off, it’s next door to the best dumpling cafe in LA.
Thank you for your kind words and recommendation! We're happy to hear that you found our office clean and our team friendly at Dental Center of Highland Park. We look forward to seeing you again!
Dental Center of Highland Park
Silvia Esquivel
I have not been to the dentist in a few years and I had gone to the western dental in Lincoln Park about a year ago but I never went back because of the customer service. Completely different experiences here. When I arrived a gentleman greeted me and provided me forms. After a few minutes Ashley took over, super sweet, explained how everything will work. Rita was the dental assistant that took over, very professionally and friendly, she managed to provide a great experience while training a new staff. Dr. Mark Fast and great service, enjoyed his interaction with his staff.
Thank you for your kind words, Silvia! We're happy to hear that our team provided you with a professional and friendly experience at Dental Center of Highland Park. We look forward to seeing you again!
Dental Center of Highland Park
joseph karamian
1.after I was seated in the dentist chair, and after the doctor rendered his diagnosis. I had a nurse that came in with a computer, giving me estimates of what I had to pay, with a bit of an up sell, which was fine until she asked me for the payment before the services were rendered. That makes me think that the center does not trust its customers because it demands payment upfront. I am used to paying after the services are rendered. The computer didn’t work and I ended up paying the payment on my way out. 2. The nurse, asking for the payment in the exam room, had a strep throat according to her own admission and kept coughing that made me uncomfortable. It was obvious that she had the something and that I didn’t want that something she did not have face covering. 3. After procedure was over the attending nurse handed me a set of directions. I would’ve rather had her explained procedure to me verbally, later after I left I kind of felt that there were stitches done to close the hole that the surgeon left after pulling my tooth. That wasn’t explained neither by the nurse or the doctor. What am I supposed to do with it. Does this stitch go away by itself or do I have to make another visit to have it pulled out. The doctor was nice. The pulling of tooth was fine as I didn’t feel discomfort or pain.
We apologize for the discomfort and confusion you experienced during your visit. Thank you for your detailed feedback; we will address these concerns to improve our patient experience.
Dental Center of Highland Park
Hi Nicole, we apologize for not meeting your expectations during your visit. Thank you for your feedback; we will strive to enhance our services to provide a better experience for our patients.
Dental Center of Highland Park
Thank you for your kind words! We're happy to hear that our team provided you with a caring and nice experience at Dental Center of Highland Park. We look forward to seeing you again!
Dental Center of Highland Park
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Center of Highland Park
We're truly sorry to hear about your experience and the distress it caused. Please contact us directly so we can address your concerns and work towards improving our services. If you have any questions or would like to speak with someone regarding your experience, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
Dental Center of Highland Park
Juan P.
My appointment was scheduled for 11:00 AM, and I arrived and sat waiting at 10:50 AM. However, I wasn't seen until 11:30 AM. This was on a Saturday morning, and I had paid for parking outside your location for two hours, which was not enough time. It shouldn't take over two hours to receive an X-ray and cleaning. You guys need to do better and keep you're appointed on time. You guys are taking way too long to see people. Needs to improve.
We apologize for the long wait time and the inconvenience it caused during your visit. Thank you for your feedback, and we are working to improve our scheduling and efficiency.
Dental Center of Highland Park
Dov
Unbelievable waiting time. 1 hr and counting. Feels like they just overbook, this isn’t an unsolvable problem. Ended up taking 2 hours for x-rays and a cleaning, the cleaning was totally rushed and probably took 10 minutes. The longest part (once I was finally seen) was them telling me about all the additional services I needed and how much I was going to have to spend. Getting a second opinion on all of it.
We apologize for the long wait and the rushed cleaning you experienced. Thank you for your feedback, and we are working to improve our scheduling and communication with patients.
Dental Center of Highland Park
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Center of Highland Park
Ms Laddi Swa
Very good place to see the dentist very clean people are very nice and friendly and caring and passionate
Thank you for your kind words! We're happy to hear you had a positive experience with our friendly and caring team at Dental Center of Highland Park.
Dental Center of Highland Park
Thank you for your kind words! We're happy to hear that our team provided you with a professional and courteous experience at Dental Center of Highland Park. We look forward to seeing you again!
Dental Center of Highland Park
Marlene Benavidez
Br.behjat is very polite and very quick. I had an amazing time and I would def recommend to others
Thank you for your kind words and recommendation! We're delighted to hear about your positive experience at Dental Center of Highland Park, and we look forward to seeing you again!
Dental Center of Highland Park
Samuel Acevedo
Please avoid Dr. Anifa Karelian at this location at all cost, extremely unprofessional and rude. I won’t go into detail here out of respect but something really has to be done about Dr Krekian. I’m switching Dentist currently to avoid ever experiencing her again . Any one who works at this location will know exactly what I’m talking about when they read this review. Please fix this problem immediately for the sake of your patients. Thank you.
We apologize for your experience with Dr. Karelian and appreciate your feedback. We are committed to addressing these concerns to improve our patient care.
Dental Center of Highland Park
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Center of Highland Park
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Center of Highland Park
Katie Gunzenhauser
Wow, so worth it to find the right place for surgery. Everyone at Dental Center has been so kind, communicative, and patient with me through my wisdom extraction journey. Daniela, Miss Perla, Dr. Behjat, and Sanjuana all mean so much for their hard work <3
Thank you for your kind words! We're thrilled to hear that Daniela, Miss Perla, Dr. Behjat, and Sanjuana made your wisdom extraction journey a positive experience. We look forward to seeing you again!
Dental Center of Highland Park
tim mithy
Watch what they come out with about taking out a loan and the amount. They told me to take out a loan for $5000, and the real charge was $ 341, so that is a major difference, and they will pressure you to do so.dont complain to Corp. They will call the office and tell them you complained and will call you and ask if you di d. Corp dont care and look up their name . It's been changed from another company that had bad practices, so same company has a different name.they billed me even though my insurance covered the bill . Not once but two times. Be aware
We apologize for the billing issues and the confusion regarding the loan amount. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
Dental Center of Highland Park
Fredi Valladares
I am not happy with this place because the truth is that they do not do a good job. My wife had a job done for six thousand dollars and that job did not last a year and they did not do all the work that she was supposed to do and then they came out with a different price. They are bad specialists.
Thank you for taking the time to share your comments. We are sorry to hear that your experience at our office was not exceptional. We would appreciate the opportunity to learn more details on this matter. Please call our customer service line at 833-451-1298 to detail your experience. Thank you.
Dental Center of Highland Park
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Dental Center of Highland Park
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
Dental Center of Highland Park
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.
Dental Center of Highland Park
Agripina Brenda Debora Pulido
Took my mom for her dentist appointment and Dr. Ali was great and staff would definitely recommend family and friends
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Center of Highland Park
Henry H
Reeks of dishonesty regarding insurance and upselling, particularly with the female office manager(?). I came in for a filling replacement (fell out) and the male dentist said I should get a resin filling to replace my existing resin. The office lady comes in and says it's not covered by my insurance, unless I have a cavity. I ask her 3 times, suggesting that shouldn't be the case but she won't budge. She also suggests that I get a porcelin instead, rather than resin, but it would be more expensive. While I'm waiting, I call my insurance, and ask them if they would cover the lost filling, even if it wasn't a cavity. Sure enough, they say they definitely will cover it, and they confirm this twice. The male dentist then comes back and tells me that we can still do the resin filling, and not to worry about the porcelain. I then explain my confusion about the insurance, and he says they won't do it unless I do a full exam and submit that for authorization to the insurance company, because they don't believe the insurance company will cover it. I do the exam and call back a week later and of course, my insurance approves the authorization and will cover the filling. Don't trust what they say if they give you a hard time about insurance. Better yet, don't come here at all if you don't have to.
We apologize for the confusion and frustration regarding your insurance coverage and treatment options. Thank you for your feedback, and we are committed to addressing these concerns to improve our communication and patient care. Please contact our office directly so we can address your concerns and find a resolution.
Dental Center of Highland Park
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.
Dental Center of Highland Park
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.
Dental Center of Highland Park
Gillian Rose
The team at Dental Center of Highland Park are not only expertly skilled in dentistry & periodontal services, they are caring and truly do have your best interests at heart.
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Dental Center of Highland Park
Thank you for your kind words! We're glad to hear you're satisfied with our service. We look forward to seeing you again at the Dental Center of Highland Park.
Dental Center of Highland Park
Rina
Absolutely terrible. Waited for an hour just to see the dentist, just be told that she was re-diagnosing me and refusing to do the procedure that the appointment was made for because she didn’t agree with the original dentist, which would be extremely more expensive and not covered my insurance…waste of time. The front desk staff isn’t any better. Asked them to reschedule me on a Thursday and they scheduled me for Tuesday. Also when I got a cleaning the dental assistant kept dropping the tools onto the floor and I suspect she didn’t clean them before sticking them back into my mouth. Go to a different location. Highland park absolute is trash.
I'm truly sorry to hear about your experience and the issues you faced during your visit. We appreciate your feedback and take these matters seriously; we encourage you to contact us directly at info@westcoastdental.com with your contact information so we can address your concerns and improve our services. Thank you for bringing this to our attention.
Dental Center of Highland Park
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Center of Highland Park
Brian Boloix
The staff are so friendly, accommodating, and empathetic. I really appreciate their sense of humor as well. They are so knowledgeable and they explain the process thoroughly, it helps a lot. The service is pretty fast but what makes it better, is that they take their time and I feel like they’re not taking shortcuts. I will be coming back because of their excellent service. I would recommend them to anyone of my family members or friends. Dr. Ali is amazing!
Thank you for your kind words and recommendation! We're happy to hear that Dr. Ali and our team provided you with friendly, knowledgeable, and thorough service at Dental Center of Highland Park. We look forward to seeing you again!
Dental Center of Highland Park
Suchada Sutasirisap
Booked my apt for 10am through Zocdoc, it asked me to call back to confirm the apt. They moved my apt to 11am. Once arrived 5 mins before my appt at 11am, i waited over 54 mins now (in the lobby as I’m writing this) but still not getting seen… I had to reschedule my work meeting and this is unacceptable. Never coming back here again.
We apologize for the long wait and the inconvenience it caused with your schedule. Thank you for your feedback, and we are working to improve our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
Dental Center of Highland Park
Thank you for choosing Dental Center of Highland Park and we look forward to seeing you again!
Dental Center of Highland Park
Bai Liu
First and last visit for a free ortho consultation. Quick and efficient reception with reasonable waiting time. Dr. Ryan is great and patient to answer all my questions. However the financial coordinator calculated the price wrong (after I confirmed with my insurance) and seems not want to even explain the quote to me. Don't feel I want to get my braces with such an office.
We're glad to hear you had a positive experience with our doctor and our reception, but apologize for the confusion and frustration regarding your financial consultation. Thank you for bringing this to our attention; we value your feedback and will strive to improve our communication and accuracy.
Dental Center of Highland Park
Roxana c
This place is horrible!! Shady people .. don’t do business with them. That’s a reason why is so many negative reviews… don’t go to that place. They treated me like a peace of s … nasty place!
We apologize for your negative experience and the way you were treated. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Dental Center of Highland Park
Claudia Guerrero
I don't recommend you visit that place apart from the terrible service. It takes hours to attend to you. Apart from that, I finished paying for my treatment and because of a mistake on their part, they are now charging me more money when I had already paid in full for my treatment. It is unfair to pay because they make a mistake in their work. They are not professional at all.
We apologize for the poor service and confusion regarding your treatment billing. Thank you for your comment, and we ask that you contact our office directly to resolve your concerns.
Dental Center of Highland Park
Alexandra Tracy
I received impeccable service from Yathzin at the front desk, and David, Gloria, and Dr. Ali in the back. Thank you!
Thank you for your kind words! We're happy to hear that Yathzin, David, Gloria, and Dr. Ali provided you with impeccable service at Dental Center of Highland Park. We look forward to seeing you again!
Dental Center of Highland Park
Ricardo Romero
Just bad communication between them. And the worst thing is that they are not responsible with the patient.
We are sorry for the poor communication and lack of accountability you experienced. Thank you for your comment, and we ask that you contact our office directly to resolve your concerns.
Dental Center of Highland Park
Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We wish you continued dental health, and we look forward to seeing you again.
Dental Center of Highland Park
Richard Jimenez
It was my first appointment at Dental Center and I know I pick the right Dental Offices.
Thank you for your kind words! We're happy to hear that you feel confident in choosing Dental Center of Highland Park for your dental care. We look forward to seeing you again!
Dental Center of Highland Park
Mark Yeung
Some shady business happening here…. here’s my experience from yesterday. The good, my regular check up was fine. The xray tech, hygienist and doctor was sufficient and friendly. They informed me of a new system they have and I had to digitally sign consent forms etc. very professional. The bad, 1. I checked in and I was told to pay a $12 copay. I was surprised bc I haven’t had to in the past. The receptionist said it was for code D9430. I was confused why they were doing this. She said “they apply this to everyone”. The last 4 visits never had this code. My insurance has no copay for a regular check up (cleaning, xray, etc). They said they would call my insurance to see why I’m being charged this. I called back the next day, and they said my insurance company (delta) is requiring it. I called delta dental insurance and they said that this dentist shouldn’t be charging me D9430. It’s incorrect and not appropriate. Now I will have to make time to dispute this. 2. My appointment was for 9am. When it came time for my cleaning, my dentist said I don’t arrive til 10am, “why are you hear so early?” This was so confusing. I was wondering why I was waiting so long. TLDR—- the work they do is sufficient but the billing is suspicious. I would not recommend them bc you’re gonna get billed some weird stuff. I know $12 copay isn’t much but it’s the principle. A lot of these small clinics are often upselling you and billing crazy stuff to the insurance to make $$$$$.
We apologize for the confusion and frustration regarding the billing and appointment timing. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Dental Center of Highland Park
Daniel B.
I liked the dentist, the rest is problematic. Unorganized, LONG waits of more than an hour past your scheduled appointment are very common, Shady billing practices. Avoid this place.
Anonymous User
Avoid this place at all costs!! It was my first time here and my last! They tried to pull out my molar too and told me it was my only option but it was a lie! I didn’t end up going through with the extraction because they made me feel so uncomfortable there . I went to another dentist and found out my molar tooth was savable with a root canal and crown! Thank god I left this horrible place. They will try to scam you and your insurance.
We apologize for the distressing experience and the discomfort you felt regarding your treatment options. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
Dental Center of Highland Park
T Pamplin
Orthodontist only comes in once a week and the office currently doesn’t know the last name of the provider. This is very inconvenient. Now have to wait more than a week (and then probably a couple more weeks beyond that) to get the assistance I need.
We apologize for the inconvenience and understand your frustration. Thank you for bringing this to our attention so we can improve. We hope to serve you better in the future.
Dental Center of Highland Park
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Center of Highland Park
John Guerrero
They set us up for an appointment at 12pm. My son and i arrived early. Line before I could sign in. No receptionistfor 10 min. Have been waiting for 30 min. Said there are patients ahead of me. Why would they schedule multiple patients with only 1 pediatrician dentists? Over 1 hour and 20 min wait. I also have really good dental insurance for my kids.
We apologize for the long wait and the inconvenience it caused during your visit. Thank you for your feedback, and we are working to improve our scheduling and patient experience. Please contact our office directly so we can address your concerns and find a resolution.
Dental Center of Highland Park
Antonio Gómez-Pan Rodríguez
I went for a cleaning and left there with pain that I didn't have before, having to waste time going again the following week. They also have a gym upstairs and very aggressive music plays all the time. I don't recommend it
We regret that your experience was painful and the noise caused discomfort. Thank you for your comment, and we ask that you contact our office directly to address your concerns.
Dental Center of Highland Park
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Center of Highland Park
Angelina Girgis
Do not come here. Especially for wisdom teeth removal. This place ruined my life. I was not given enough information to make an informed decision about my surgery. I regret it a million times. If only I could go back in time and change my mind. I was perfectly fine. Two months after the removal I began experiencing TMJ issues. The oral surgeon NEVER told me that this would be a possible side effect. I never even knew what TMD was until I started experiencing it. I came here to be evaluated and I was told that it was temporary nerve pain and it would "go away" after a few months. I have been in constant pain and suffering for the past two months, blew my savings on specialists to treat me and I haven't found a solution. I've even had to take time off of work due to the excruciating pain everywhere in my face and neck. The pain has spread throughout the rest of my body. For all I know this might end up being a lifelong condition for me. Save your money. Save your life. Do not become a patient at this dentist's office. I won't be coming here again. Update: It has been a year and I am still suffering. Daily.
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Dental Center of Highland Park
Gena Figueroa
I enjoyed my initial visit, but they tried to scam me when I had a tooth gem fall off. I asked for them to buff out the remaining composite on my tooth. After an hour of waiting, I was qouted $250! I've had this done before at my previous dentist with the same insurance. It was never near that cost. I also checked with my insurance, and they had no idea where that dollar amount came from. Avoid this office.
We are reaching out to you to say we hope all is well, and we're wondering if anyone from our team has reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Zandra Topete
My oral surgeon was amazing. Was gentle , fast and did not hurt at all when my wisdom teeth were removed . I would so Reccomand this doctor
Thank you for putting your trust in our practice. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Dental Center of Highland Park
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Richard Anguiano
Love this dentist, always fast and professional! Alex and all of the staff were very courteous! If you’re in the area of Highland Park come check them out! For all your dentist needs!
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Dental Center of Highland Park
Ms. Rosas
Sandra and Dr. Partovi made my experience here even better. Sandra walked me through all the paper work and explained it thoroughly. Dr. Partovi has a very calming and soothing nature that will make any nervous patient feel comfortable. I love it here!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
Dental Center of Highland Park
We are reaching out to you to say we hope all is well, and we're wondering if anyone from our team has reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
hey whatsup
well i waited about 4 hour to get after my apoitment time to get xrays their istruments are the latest but the tech brian he does not follow the company credo on how to treat a patient or customer this place would be making lots of income if they practice with a better treatment i feel no wait i know lots of people had run out and gave the business to who ever respect them and built a future friend ship you see i left a good dentist place but had to give it up cause i got new job and new health insurance well sorry i left with my tail between my legs and empty handed. nice place the people can not say.?
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Dental Center of Highland Park
Cameron Towne
I would avoid this dentist at all costs. They are extremely unprofessional and many of the staff are outright rude. I had them cancel my appointment several times with less than 12 hours notice. They also tried to fool me into a financing plan to pay for treatment that had an 11% interest rate. They also spread out the appointments over several months because of their inability to schedule appointments that were long enough to compelete the work. It is also almost impossible to get in touch with them unless you are in the office.
José H Veg
I do not recommend this place at all, they are liars. Yesterday my daughter went for a consultation, they told her that today they were going to pull her tooth out, but that was pure lies. The doctor just went and looked at the computer and said that they would take care of both so that it would be better, but the doctor who saw her yesterday said another version well it was not good to show his face and say what he had said they sent us to the USC lack of professional ethics they are all anti-professionals I wanted to talk to the manager and he did not show his face the doctor I spoke on the phone to put a complain and he never answered me that's why it's better so that all the people realize that they are liars, terrible service, don't go, avoid going, go to another office and I will report it to the city board, they are liars
yunho bae
I had to leave work in order to go this appointment, they made me wait a long time. They had told me they were going to take out my tooth today but they completely lied. Instead they were trying to send me to an another place. Far away from this office. The doctor wasn’t even professional he couldn’t even come tell me himself that they couldn’t do the procedure. The ladies in the front gave me so much attitude. I do not recommended this place at all. Worst dentist care i’ve been too. They are liars.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us and apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Dental Center of Highland Park
Chealsea 69
This location is the worst dental place we have ever been to. My daughter’s mouth was in grave pain and waited an hour just for a three minute consultation. Where they promised to take out ONE wisdom tooth the next day. Even giving her medication to take. The clinic did not take in x-rays and was not seen by a specialist. So when the day came of the SURGERY which the doctor had promised. They denied the removal of her wisdom tooth. My daughter’s pain is not a joke and not something to be taken lightly. Automatically the staff had this condescending rude attitude. Acting as if they don’t get paid to WORK there. My daughter was taken to a room, and was seen by a disgustingly rude dentist. Saying that he couldn’t take out the wisdom tooth after they promised. This apparently bothered them so much, because they CANNOT keep their word as a clinic. Do not trust this clinic and their word. They lie and only set up appointments for the money. The manager, very promptly and rudely was giving us dirty looks, and saying we were overreacting at our anger. My daughter WASTED TWO days of school. Just for them to refer us to ANOTHER hospital. I missed a day of work due to this clinic. The same issue was occurring with another woman next to us. They had promised to take out 2 wisdom teeth, but instead decided to only want to take out 4. LEAVING her son and her missing work and school. Even wanting to charge them extra they couldn’t afford. DO not go to this dentist nor trust them. Ladies in the front desk, are nearly as disgustingly rude and pretentious towards their own ethnicity. Never again worst service of our lifes.
Lance Conrad (Lance)
If you like waiting 1.5-2 hours every time you have an appointment, then by all means, go here! They need to learn how to use a schedule so that they’re not wasting patients’ time. I was here for 2 hours once only for them to tell me that I had to come back another time and couldn’t be helped that day. They promised to “get me right in without waiting at my next appointment.” When I arrived, the waiting room was full of 20 people and I was told I had to wait in line. No lie
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late or turned away when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly and are actively working on actions to improve communication between staff and patients. Again, we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Dental Center of Highland Park
Lydia Cheng
Service takes forever so prepare to be here for a couple of hours even for routine work. Every time I’m here for an appointment, I wait for 20-30 mins before anyone brings me for an x-ray, another 20-30 mins before the dentist sees me, and another 20-30 mins for them to check if routine work like fillings and cleanings are covered by insurance. I also have x-rays taken every time I’m here even if it’s not required since my appointments are less than a year apart. The actual dental work is usually pretty quick but I’m always here for a couple hours. What’s the point of making an appointment if you’re going to waste my time and keep me here for hours?
We are so sorry to hear this was your experience with our office. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We are prioritizing improving patient experience by smoothening out communications and we try our best to ensure that these types of occurrences do not happen regularly but if you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com.
Dental Center of Highland Park
Stephanie
The worst dental office I have been to. I feel like I am not listened to, or cared for as a patient. I have been trying to get my root canal/ crown referral since May 2023. It is now November 2023 and I still do not have my referral. I have called several times a month, and the staff state they placed my referral but when I call my direct insurance they state the office has not replied to the referral request from May 5th 2023. I have extreme pain, yet my only option is this office that doesn’t care. I am switching insurance for next year. Save your health and go somewhere else.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us at info@westcoastdental.com with your full name and contact information so that we may contact you immediately to resolve these issues. We apologize once again and thank you for remaining patient during this time
Dental Center of Highland Park
Thanks for your review! We are glad to hear that everything went well at Dental Center of Highland Park.
Dental Center of Highland Park
Thank you for your feedback! We're glad to hear you enjoyed our friendly service, and we will work on improving wait times. - Dental Center of Highland Park
Dental Center of Highland Park
ko hinaung
Dentle center highland park it’s good They all are great and they are very nice
Tashi And The Panoramas
Very caring doctors and staff and high quality work, I am so happy I found this Dental Center
Varuni Edussuriya
This place is always improving. Love the dentist and dental assistants. Sometimes things are a mess at the desk but it's hugely improved over the years. My last few visits have been excellent on all fronts.
Hey Varuni, we are pleased your recent experiences with our dental office was positive We look forward to serving you again, and we wish you continued dental health.
Dental Center of Highland Park
Ameliana Kamstra
This dental clinic is great! Staff are friendly and efficient. Agnes is an amazing dental hygienist, and Dr Ali is fast and does solid work. My first crown was a breeze!
We're pleased you had a positive experience at our dental office. We thank you for entrusting us for your dental needs, and we look forward to serving you again. We wish you continued dental health.
Dental Center of Highland Park
Jaim Mendoza
Terrible place. BAD PERSONALITIES. Angry looking dentist. Negative experience. A man acting as a surgeon Dentist did not wear any badge. After mentioning the fact to him, he refused to tell me his name himself. Then he said to ask the office for his name. Doesn't he know what his own name is ? Well, the office staff wrote down his name on a business card ,'Michael Issakharian o/s'. I feel suspicious about it. Without a photo badge I think is risky. We patients need to know that the person performing surgeries are real identifiable licensed professionals. I looked at the rest of employees there, and no one had a Photo badge on. Because of my personal bad experience with Highland Park Dentist & Orthodontist, I suggest that you really see the face and Real name of the person performing dental work on you. Do a good license search if you can. Make sure the face matches the person. We will not be their patients again. We now got a new appointment with some other nice, professional, well behaved and trustworthy Dentist in a totally different business. Good luck patients.
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Dental Center of Highland Park
Thank you Bianca for letting us know how we did. We are happy you had a positive experience at Dental Center of Highland Park. We look forward to serving you again and wish you continued dental health!
Dental Center of Highland Park
madison valdez
Been coming here since I was younger and getting to see the office expand and see the system being updated is amazing. I now get attended faster and the process is not only. so much faster but it’s easier. So glad to see there being more dentists too. love the great staff ! I’m always greeted with a smile and they’re so nice and carry conversations with you, and not just rush things. Definitely recommend to come to this dentist office !
We're pleased to hear that your visit with our dental office was a positive experience. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our doctor and staff were able to assist you with any questions and concerns you may have had. Your satisfaction is important to us, and we look forward to serving you again. Thank you for your kind words and trust in our team, along with your recommendation.
Dental Center of Highland Park
Hi Damien, we thank you for taking the time to let us know how we did. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We wish you continued dental health!
Dental Center of Highland Park
edgar acosta
Absolutely love the staff here! Very great work environment Very helpful (:
We're pleased to hear about your positive experience at our dental practice. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our staff was able to assist you with your questions and concerns. Your satisfaction is important to us, and we look forward to completing your dental work with the same level of care and helpfulness. Thank you for your kind words and trust in our team.
Dental Center of Highland Park
Thank you for letting us know how we did during your visit with us at Dental Center of Highland Park. We wish you continued dental health!
Dental Center of Highland Park
Alessa Castillo
Got me an appointment the day after I called and filled my cavities quickly and got the ball rolling for all my dental care so quick! And everyone really sweet, they even let me keep my dental molds(I love oddities) highly recommend!
Thank you for taking the time to leave a positive review and for your recommendation. We're thrilled to hear that you had a great experience at Dental Center of HIghland Park and that our team was able to meet your expectations. We wish you continued dental health and look forward to serving you again!
Dental Center of Highland Park
V A
I've been here three times and two of those times I had to walk out before being seen because I sat around waiting for 45+ minutes past my appointment time with no end in sight. What's even the point of making an appointment? It's really disrespectful to waste people's time like that. Looking for a new dentist now because I can't keep gambling hours of my workday with only a 30% chance of being seen within an hour of my appointment time.
We sincerely apologize for the inconvenience you experienced during your visits. Your time is important to us, and we regret any delays you encountered. We understand the frustration caused by extended wait times, and we assure you that we are actively working on improving our appointment scheduling process to minimize such occurrences. Your feedback is invaluable to us, and we hope you'll reconsider giving us another chance. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. Thank you for sharing your concerns, and we hope to have the opportunity to regain your trust in the future.
Dental Center of Highland Park
Hi Mark, we’re glad you had a great experience at our practice. Thank you for choosing Dental Center of Highland Park for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Center of Highland Park
Hey Elizabeth, we’re glad you had a great experience at our practice! Thank you for choosing Dental Center of Highland Park as your dental provider, and we look forward to seeing you at your next appointment! We wish you continued dental health.
Dental Center of Highland Park
Janelle Aldawoudi
It was my first time coming, I understand the front desk lady is new but she should have mentioned over the phone that I need my insurance card in hand. I had it on my phone and they didn’t accept it. I just wasted my time and gas. ?
Hey Janelle, we apologize for the inconvenience you experienced during your recent visit. We understand your frustration, and we will work to improve our communication regarding insurance requirements. Your feedback is valuable to us, and we hope you'll give us another opportunity to provide you with a better experience. Thank you for bringing this to our attention.
Dental Center of Highland Park
Julián Tárula
Made an appointment for a cleaning and x-rays on Friday. Spent two hours there. And only got my x-rays done. They scheduled me to come in on Monday for a cleaning and two fillings when I arrived they didn’t have my information in the system. Then I spent an hour waiting for them to tell me they could do the cleaning, and when they finally told me they would be able to do the cleaning and the filling they informed me that they would only be able to do the cleaning on the left side of my mouth and I would need to come back again on Friday. Which they did not inform me the Friday before. So I left bc they were unable to do what they said they would be able to. So I am not sure of the quality of work that they do but if you’re looking to waste time at a dentist office, this place is for you. Definitely looking for another dentist ASAP.
Hi Julian, we apologize for the inconvenience during your recent visit. We're addressing these issues to improve our services. We value your feedback and hope you'll give us another chance for a better experience. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Dental Center of Highland Park
Hi Sandra, we’re glad you had a great experience at our practice. Thank you for choosing Dental Center of Highland Park for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Center of Highland Park
Hey Ramiro, we’re glad you had a great experience at our practice. Thank you for choosing Dental Center of Highland Park. We look forward to serving you again!
Dental Center of Highland Park
Natalia Matsiuta
My overall experience for the first visit to this clinic was great! They do x-ray for all teeth before starting to examine them. I received a full consultation about my problems with teeth and suggestions from Dr. Ali. The teeth cleaning was fast and pleasant from Agnes.
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Julia Miller
West Coast Dental Center Located in Highland Park offers excellent customer services! Great Job!
Hey Julia, we appreciate you taking time to share kind words about Dental Center of Highland Park! We're glad your visit was met with excellent customer service. We aim to provide a professional and comfortable environment for our valued patients. We look forward to serving you at your next appointment, and wish you continued dental health!
Dental Center of Highland Park
Manuela Espinosa
I would recommend this office thanks to Perla and Angelica for their help
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Lita Ducharme
I went for my routine dental appointment today and I had a pleasant experience with all the dental staff from Perla to David, the X-Ray technician . Dr. Ali is very nice and a very good doctor. The only thing that they should improve is scheduling, there is always a long wait. Expect to be there for hours.
Hey Lita, we thank you for sharing your feedback about your recent dental appointment. We appreciate your positive comments about our dental staff. We apologize for any inconvenience caused by the long wait time. We understand the importance of efficient scheduling and will take your feedback into consideration to improve our services. We value your time and will work towards minimizing wait times in the future. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience during your next visit.
Dental Center of Highland Park
Thank you Frederick for taking the time to let us know how we did. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We wish you continued dental health!
Dental Center of Highland Park
Denise Mendoza
Everyone is very nice and attentive. Same day appointments available! I never have to wait more than a day for an appt ❤️
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
Dental Center of Highland Park
Guadalupe Lopez
A great start with Sandra always joyful with a calming affirmation before treatment, like “you got this” “no worries” I had great communication from Mary at my check out today she answered fall my questions and got answers for all my concerns.
Hello Guadalupe! Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you had a positive experience at our office, especially with our staff member. We strive to provide excellent dental care and quality customer service within a comfortable environment for all our patients, and we're glad that we were able to meet your expectations. Thank you for choosing us as your dental provider, and we look forward to seeing you at your next visit.
Dental Center of Highland Park
Thank you Darlyne for taking the time to let us know how we did. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We wish you continued dental health!
Dental Center of Highland Park
Thank you David for taking the time to let us know how we did. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We wish you continued dental health!
Dental Center of Highland Park
Hey Joseph, we hank you for taking the time to leave a positive review. We're thrilled to hear that you had a great experience at our office and that our team was able to meet your expectations. Thank you again for choosing Dental Center of Highland Park for your dental care needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Center of Highland Park
We are so glad to hear you had a great experience with us! We hope to continue to provide you with excellent services for all of your future appointments with us!
Dental Center of Highland Park
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Center of Highland Park
Yasmine Cisneros
Sandra at the front desk was very friendly and helpful. The dentists explained all the procedures and why they were being done very clearly. 10/10 would recommend
We are so happy to hear you had a positive experience with our staff in Highland Park! We hope to continue to provide you with exceptional service and care for all of your future appointments with us! See you soon, Yasmine!
Dental Center of Highland Park
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Y Aye
Thanks to Angie and Perla for making my appointment possible last minute. They were very great help and to Dr. Kya for taking his time to see me.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon
Dental Center of Highland Park
Thank you Jesus for taking the time to let us know how we did. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We wish you continued dental health!
Dental Center of Highland Park
Hello Mark! We’re glad you had a great experience at our practice. Thank you for choosing Dental Center of Highland Park, and we look forward to seeing you at your next appointment! Wishing you continued dental health.
Dental Center of Highland Park
Hi Guillermo, we are happy to know you had a positive experience with us at Dental Center of Highland Park. We thank you for choosing us to help you fulfill your dental needs, and we look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Center of Highland Park
Ada Quiroz
It isn’t about staff it’s more about their prices. They are ridiculously outrageous. Staff it’s pretty nice, especially the main Doctor. Too bad I can’t afford their prices.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Dental Center of Highland Park
Thank you Erika for taking the time to let us know how we did. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We wish you continued dental health.
Dental Center of Highland Park
Hello Norma, we’re glad you had a great experience at our practice. Thank you for choosing Dental Center of Highland Park for your dental needs, and we look forward to seeing you at your next appointment! We wish you continued dental health.
Dental Center of Highland Park
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Hello Raymond! We’re glad you had a great experience at our practice. Thank you for choosing Dental Center of Highland Park for your dental needs, and we look forward to seeing you at your next appointment!
Dental Center of Highland Park
Hey Ricardo, we’re glad you had a great experience at our practice. Thank you for choosing Dental Center of Highland Park as your dental provider, and we look forward to seeing you at your next appointment! We wish you continued dental health!
Dental Center of Highland Park
Hello! We sincerely appreciate your kind words and comments about your experience at West Coast Dental. Thank you for choosing us, and we look forward to serving you again in the future. We wish you continued dental health!
Dental Center of Highland Park
Hi Gabriel, we’re glad you had a great experience at our practice. Thank you for choosing Dental Center of Highland Park for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Center of Highland Park
Ivonne Sanchez
I been coming here for more 8 years. Service has change a lot for better. Angelica and Marie are the best very welcoming and helpful with all needs.
Hey Ivonne. We thank you for being a valued patient over the years! We appreciate your feedback and are thrilled to hear that our service has improved over time. We strive to provide a welcoming and helpful experience to all our customers. We are grateful for your kind words and look forward to continuing to meet your needs in the future. We wish you continued dental health!
Dental Center of Highland Park
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come!
Dental Center of Highland Park
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come!
Dental Center of Highland Park
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Mr Doright
I came in for a swollen mouth they took no time getting me in the chair with results
We appreciate you sharing your positive experience with us. It's great to hear that our team promptly attended to your oral health needs and efficiently provided you with the necessary treatment. Thank you for choosing our services, and we look forward to serving you in the future.
Dental Center of Highland Park
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Hey Leslie! We're glad you had a great experience at our dental office. We thank you for choosing Dental Center of Highland Park for your dental needs, and we look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Center of Highland Park
Hello Cynthia, we’re glad you had a positive experience at our practice. Thank you for choosing Dental Center of Highland Park. We look forward to seeing you at your next appointment!
Dental Center of Highland Park
Cindy Ramirez
Dr. Ali is one of the best. He makes sure to explain everything thoroughly and is very kind and compassionate about his patient. Agnes is super sweet and efficient always answers all my questions and concern in a professional manner. Perla the manager is very helpful and always guides me through the payment process. I’ve always feared coming to the dentist, I would avoid it but ever since I started coming here I’m always calm and confident that I’m in good hands. Thank you to all the staff here for taking care of me and for being so good at your job.
We are so happy to hear this was your experience in our office. We look forward to seeing you again soon!
Dental Center of Highland Park
Ivan Guevara
The attention is very good and excellent, very professional, everything is perfect and the attention of all the staff is very professional.
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
bertha reyes
Perla gave me all the necessary information. And all the staff treated me excellently. Mind well.
Danny V
Evelyn is a very good worker and polite person.ive had a great experience here so far thanks to her
Hello Danny! Thank you for taking your time to leave a review! We are thrilled to hear that you had a positive experience at Dental Center of Highland Park, and we’re glad you found our staff to be friendly. We wish you continued dental health.
Dental Center of Highland Park
We sincerely appreciate your kind words and feedback regarding your experience at West Coast Dental. Thank you for choosing us, and we look forward to serving you in the future. We wish you continued dental health!
Dental Center of Highland Park
lauren gurican
Staff were friendly and efficient they explained what procedures I would need as well as out of pocket cost financing options. Even gave me a great recommendation for some fantastic taco Tuesday Fish Tacos!!
Hi Lauren, we thank you for taking the time to leave us a review! We are delighted to hear that our staff provided you with friendly and efficient service. It's our priority to ensure that our patients are well-informed about procedures and financing options, and we're glad that we could meet your expectations in this regard. Your satisfaction is our ultimate goal, and we look forward to seeing you at your next appointment. Wishing you continued dental health.
Dental Center of Highland Park
LORENA RUSSI
Beautiful office, lovely doctors but unfortunately it was 1.5 hour wait to be seen. And then when I was finally seen they forgot to do my cleaning. Meaning, they had a miscommunication and had only partially done my cleaning. If I hadnt said something I wouldve paid and never had gotten the complete cleaning done.
Hi Lorena. Thank you for sharing your feedback regarding your recent visit to our office. We sincerely apologize for the extended wait time you experienced and the miscommunication that occurred during your cleaning appointment. This is not the level of service we strive to provide, and we understand how frustrating it must have been for you. We appreciate you in bringing the issue to our attention, and we are taking immediate steps to ensure that such incidents are minimized in the future. Your satisfaction is important to us, and we hope to have the opportunity to make it right in the future.
Dental Center of Highland Park
We are so sorry to see this was your experience with our office. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com.
Dental Center of Highland Park
Hello, we’re glad you had a great experience at our practice. Thank you for choosing Dental Center of Highland Park for your dental needs, and we look forward to seeing you again!
Dental Center of Highland Park
Zaira Heredia
I been coming here for several years the staff and the service are excellent they meet my expectations all the time.
Hi Zaira! We hank you for your continued loyalty and for taking the time to share your positive experience with us. We greatly appreciate your kind words about our staff and services. It is our commitment to consistently meet and exceed your expectations. We look forward to continuing to provide you with excellent care for many more years to come. Wishing you continued dental health
Dental Center of Highland Park
Hello, we’re glad you had a positive experience at our practice. Thank you for choosing Dental Center of Highland Park as your dental provider, and we look forward to seeing you at your next appointment! Wishing you continued dental health
Dental Center of Highland Park
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Armando Cortes
Very helpful team , staff introduced their self which is something new . Big thank you Dr Ali, Angie, Jessica and Evelyn. Highly recommend.
Hello! We are thrilled to hear that you had a fantastic experience during your visit to Dental Center of Highland Park. It's always a pleasure to serve you with exceptional dental care. It means a lot to us that you trust us with your oral health needs. We look forward to seeing you again at the next appointment. We wish you continued dental health.
Dental Center of Highland Park
Hello Victorina, we’re glad you had a great experience at our practice. Thank you for choosing Dental Center of Highland Park as your dental provider, and we look forward to seeing you at your next appointment!
Dental Center of Highland Park
Porfirio Salazar
Even though you have an appointment the waiting is really long .....after 5 hrs the doctor was able to see me....he was good so was his assistant but again the waiting is just too much- Now 2023 the waiting has improved big time but it seems they are always trying to upsell something - second time I've been recommended to get a nightguard(of course insurance won't cover it) they will sell it to you for $500 !!! A piece of silicon - even if it is custome made to your needs- it is not worth that much !!! Common....really...$500 for a mouthguard???
Sara Flores
My experience at dental center was great. I was greeted upon arrival and didn’t wait too long to get my X-rays done. I was in the exam room and saw the doctor almost immediately, gave me an estimate and didn’t feel pressured into any commitment which is a plus. I got my dental check up and cleaning done the same day. Overall I felt comfortable here and highly recommend this dental clinic.
Thank you for choosing Dental Center of Highland Park and taking the time to share your experience. We are delighted to hear that you had a great visit, from the warm greeting upon arrival to the efficient process of getting your X-rays done and seeing the doctor promptly. We pride ourselves on providing a comfortable environment where patients feel at ease. We appreciate your recommendation and look forward to serving you again in the future. Wishing you continued dental health and happiness, Sara!
Dental Center of Highland Park
Austin Miller
Thank you Perla and Dr. Ali! Dental Center of Highland Park is fantastic and worked with me on a payment plan to help pay for what my insurance wouldn’t cover. Very friendly and polite staff, I’ll be coming back!
Thank you for taking time to write a review! We're delighted to hear that you had a fantastic experience at Dental Center of Highland Park. It's our pleasure to provide exceptional service and we’re glad to hear we were able work with you on a payment plan to accommodate your needs. We greatly appreciate your recognition of our friendly and polite staff. We look forward to welcoming you back for your future dental needs.
Dental Center of Highland Park
raymond zepeda
Really great! Evelyn & Perla, very courteous & helpful!! I will refer my family & friends!!
Hey Raymond! We thank you so much for your wonderful review. We're thrilled to hear that you were provided with courteous and helpful service. We truly appreciate your kind words and your willingness to refer your family and friends to our practice. It means a lot to us. We look forward to serving you and your loved ones in the future here at Dental Center of Highland Park.
Dental Center of Highland Park
Frank Beltran
My wife and I had a 12:00 appointment and we didn’t get called in until approximately 1:45 pm.
Thank you Frank for sharing your feedback regarding your experience at Dental Center of Highland Park. We apologize for the delay in getting you and your wife called in for your scheduled appointment. We understand that your time is valuable, and we strive to provide prompt service to all our patients. We will review our scheduling and workflow processes to ensure that we minimize wait times in the future. We appreciate your patience and understanding, and we look forward to serving you better in your future visits.
Dental Center of Highland Park
Thank you Andrea for taking the time to let us know how we did. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We hope you have a great day!
Dental Center of Highland Park
Silvestre Lopez
Office is very clean and helpful, I was help by two young lady’s Ana and Evelyn . I end up needing special treatment and had to go over payment plans and Angelica was a very helpful explaining my payment breakdown and all my options
Hey Silvestre! Thank you for taking the time to leave us a positive review. We're thrilled to hear that you had a great experience at our office. We take pride in maintaining a clean and welcoming environment, and we're glad that you found our office to be clean and our staff helpful. We are delighted to know that our staff’s assistance made a positive impact on your visit. We are dedicated to providing personalized care and ensuring that our patients are well-informed about their payment options. Thank you for choosing us for your dental needs. We look forward to serving you in the future.
Dental Center of Highland Park
Thanks for sharing your experience with us, Jaime! We hope to see you again soon.
Dental Center of Highland Park
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Center of Highland Park
Mr. G
I have to say that Fernando the x-ray tech deserves recognition for his hard work. For overcoming his setbacks I commend Dental Center for giving people with disabilities the opportunity to be part of the working force. The dentist is the first doctor that ever cared about my teeth. Every other dentist would just extract teeth and not care about my smile. She gave me hope to have most of my. Teeth and have permanent ones. The staff is also very caring and professional.
We appreciate your positive review. Our staff is dedicated, caring, and professional. Thank you for choosing us at Dental Center of Highland Park. We look forward to serving you with the highest quality of dental care. We wish you continued dental health!
Dental Center of Highland Park
Raul Garcia
Awesome place! everyone is so nice 10/10 will come again I give myself tooth pain just to come!
Hey Raul! Thank you for the amazing review. We're thrilled to hear that you had an awesome experience at our dental practice. Our team takes great pride in providing exceptional service, and it's wonderful to know that you found everyone to be nice and welcoming. We appreciate you for choosing us and we look forward to serving you again in the future. Take care of your teeth, and we'll be here whenever you need us!
Dental Center of Highland Park
Manuel Martinez
A great place to be for dental work special care from Angelica and Evelyn
Thank you Manuel for taking the time to let us know how we did. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We hope you have a great day!
Dental Center of Highland Park
Vanessa Alcala
The administration was incredibly rude. When requesting alternative treatments staff claimed nothing could be done. I went the next day for a second opinion and everything that was told to me at this facility was debunked. I felt uncomfortable the entire time when I was speaking to the front desk. They will overcharge you. I asked to keep my documents/billing to compare prices. The bill came out to 3100 if I would have done the treatments recommended. I paid nothing with a different dentist. Avoid if you can.
Windy Velasco
All the staff were so nice and respectful Angelica Vasquez is so friendly and understanding and she make me feel comfortable..everyone is nice and the place is really clean I totally recommend to my friends to go there .
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Dental Center of Highland Park
Thank you Ivette for taking the time to let us know how we did. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We hope you have a great day!
Dental Center of Highland Park
Thank you Leo for taking the time to let us know how we did. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We hope you have a great day!
Dental Center of Highland Park
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon, Deborah!
Dental Center of Highland Park
Ez Dawoud
Agnes is the best. She did a great job .Office staff is very welcoming. Great customer service.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Ez!
Dental Center of Highland Park
dynamojoe2002
Angelica was very helpful. The dentist explained everything so I was comfortable with the procedure
Thank you for your kind words about our team and for putting your trust in our practice! We greatly appreciate this, and we hope to continue providing only the very best dental services to you for all of the future years to come! See you again very soon! :)
Dental Center of Highland Park
We are so happy to hear this was your experience in our office. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Nicole!
Dental Center of Highland Park
Javier Cortez
I want to thank doctor Ali Esfahani, he always makes me feel like I’m in the best hands. He’s quick and effective at what he does. Very professional and precise. I also want to thank the office staff and X-ray tech they are professional and helpful. The whole office knows how to treat the patients and it’s why I keep going back. I do recommend this business to anyone who wants quality work.
Thank you for your kind words about our team! We are so happy to hear this was your experience in our office and we hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Javier!
Dental Center of Highland Park
I'm sorry to hear that you have had some issues with wait times at our office. We are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please email us at info@westcoastdental.com.
Dental Center of Highland Park
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you, Bryan. We look forward to seeing you again soon!
Dental Center of Highland Park
We are so happy to hear this was your experience in our office. We look forward to seeing you again very soon!
Dental Center of Highland Park
Jessica Fred
I’ve been to that office multiple times and each time, something has happened that is inconsistent from what I’ve been told. During today’s visit, I went in for what I thought was a routine cleaning. I waited in the waiting room for 30 minutes and when I was called, X-rays were conducted and then I spoke yo the dentist. He checked my teeth and then told the other person in the room, I’m assuming a dental assistant, to do some sort of periodontal maintenance cleaning. That person had me sign something and then I asked her a question about billing bc I felt that I had some unexpected costs the last time I was in the office. She left to talk to someone and then came back talking about them sending it to preauthorization and that the cleaning wasn’t going to occur. I shared with her that I was frustrated bc I felt like my time was wasted. Then she sent someone else in to speak with me and that person said that I owed $59. I asked what I was being charged for and she told me for the cleaning. I told her the cleaning didn’t occur. She asked me if I had seen the dentist and I said yes but that no cleaning had occurred. She said that the dentist had left for the day and nobody could do that. She said that there is no guarantee of service for patients who have appointments later in the day. I told her that nobody had ever said that to me and that this was unacceptable since I had left work to be at the appt. She asked me if I wanted to set up an appt the next day. I said: no. I came here today for this. Why would I have to come back? If I leave now, I’m never coming back here. She said that’s all she could do and I left. I’m so frustrated and will never recommend this place to anyone. It’s always something. The communication is poor and I feel like this place is taking advantage of their patients and wasting their time and resources. It’s not ok.
Hi, Jessica, we deeply apologize for the experience you've had in our office. We take all patient experience seriously and are making a conscious effort to prioritize patient experience during their appointments with us, so we appreciate you for bringing this to our attention. If you would like to speak with someone further about this, we urge you to email us at info@westcoastdental.com. Again, we apologize for any inconvenience, and we thank you for sharing your experience.
Dental Center of Highland Park
Thank you so much, Joe! We hope to continue to provide you with excellent service for all of your future appointments with us.
Dental Center of Highland Park
Hi Sagar! Thank you for taking the time to let us know how we did. We appreciate your feedback and are thrilled to hear that you had a positive experience at our office. Thank you for choosing Dental Center of Highland Park to fulfill your dental needs. We hope you have a great day.
Dental Center of Highland Park
Nader Shokralla
I recently had an appointment at Dental Center of Highland Park and I must say, it was a fantastic experience. Dr. Ali is a skilled and knowledgeable dentist who truly cares about his patients. He took the time to listen to my concerns and provided me with excellent care and advice. The front office girl, Sandra, was also amazing. She was friendly, efficient, and made the entire process seamless. She clearly knows what she's doing and was a valuable asset to the Dental Center of Highland Park team. The office itself is modern, clean, and well-equipped with the latest dental technology. It's clear that Dr. Ali and his team take great care in maintaining a professional and welcoming atmosphere. Overall, I highly recommend Dr. Ali at Dental Center of Highland Park to anyone in need of dental care. Dr. Ali and Sandra are truly top-notch professionals who are committed to providing the best possible service to their patients. Thank you, Dental Center of Highland Park, for a great experience
Thank you for taking the time to notice the efforts we put in to making our office a comfortable and trustworthy facility. We appreciate your kind words, and we hope to continue to provide nothing but exceptional service for all of your future appointments with us!
Dental Center of Highland Park
Miguel Castillo
Very good service! The office is clean and nice! Miss Perla was very attentive to us.
We're glad to hear this was your experience at our office. Our team appreciates your kind words! We pride ourselves on our exceptional customer service skills, and we're so happy to know we were able to achieve that for you. We hope to see you again soon!
Dental Center of Highland Park
Linda Rodrigez
Good service Dr Kyaw is he excellent and Perla and Agnes were nice to me,
We are so glad that our staff was able to provide you with excellent service! We hope to continue providing only the very best dental services to you for all of your future appointments. Thank you for taking the time to share your feedback with us!
Dental Center of Highland Park
Roozbeh Ashari
My first time here and it was a great experience. Friendly and professional staff from the receptionists to the nurses and on top of all my dentist, Dr Ali. Will definitely come back
Thank you Roozbeh for taking the time to leave a review and for choosing our office for your dental needs. We are thrilled to hear that your first experience with us was a positive one. We are glad that you found our staff to be friendly and professional, and we are also delighted to hear that you had a great experience with our doctor. We look forward to seeing you again at our office and providing you with the same level of care and service that you received during your first visit. Thank you again for choosing Dental Center of Highland Park as your dental provider and for sharing your positive experience with others.
Dental Center of Highland Park
Aidin A
This is my second time I’ve been at this office. Dentist appointment is not fun but with these professional people it’s bearable. Dr. Ali is fantastic. Front desk people are polite & helpful. Thank you team.
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Dental Center of Highland Park
Thank you for sharing your feedback, Victoria, we are glad to hear you had a positive experience in our office and we hope we can continue to provide exceptional service for all of your future appointments.
Dental Center of Highland Park
We appreciate your kind words, Madnapo! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again soon!
Dental Center of Highland Park
Thank you for sharing your feedback with us, Eddie! We are glad you had a positive experience in our office and with our staff! We hope to continue to provide exceptional service for all of your future appointments with us.
Dental Center of Highland Park
Thank you, Esmerelda! We are so happy to hear this was your experience in our office with our staff! Our team thanks you for your kind words and we are so happy to hear that we were able to provide exceptional customer service during your appointment. We look forward to seeing you again soon!
Dental Center of Highland Park
Nayzeth Gonzalez
Sandra was super helpful and friendly! Towards the end, she gave me different times and information on what to expect on my upcoming appointment.
Hi Nayzeth! Thank you for leaving a review! We are thrilled to hear that our team member, Sandra was able to provide you with exceptional service and made your experience a positive one. At our practice, we strive to ensure that our patients feel comfortable and well-informed throughout their dental care journey. We are glad to hear that Sandra was able to assist you with any questions or concerns you had about your upcoming appointment and provided you with helpful information. We appreciate your feedback and thank you for choosing us as your dental provider. We look forward to seeing you at your next appointment.
Dental Center of Highland Park
Hi Antoinette! Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience at our office and found our team to be good and helpful. We take pride in providing excellent care and service to our patients, and it is always rewarding to hear that our efforts are appreciated. We appreciate your trust in us and look forward to seeing you at your next visit. Thank you again for choosing Dental Center of Highland Park as your dental provider and for sharing your positive experience with others.
Dental Center of Highland Park
Nancy Pedregon
My daughter has braces from this center. The upper set was put on with no problem, however, the bottom set we have an issue. On the day they put them on, we went back 3 times. And they're still not right. I'm not going to go on in detail, but someone seems to have barely passed whatever test it is to get certified. The thing that sucks about this place is that the orthodontist isn't available but on Mondays (once a week). The office staff is very pleasant and friendly.
Hi Nancy, we are thankful for your kind words about our staff, but we would like to make things right for your daughter, as we take all patient experience seriously. If you could please reach out and email info@westcoastdental.com so that an office manager can help you arrange something. We would really value the opportunity to make sure your daughter has no problems moving forward with her braces treatment. Thank you for bringing this to our attention.
Dental Center of Highland Park
Aiden Lloyd
This office is shockingly disorganized. I’ll be finding a new dentist. Never coming back
Hi Aiden! Thank you for sharing your feedback about your recent visit to our dental office. We are sorry to hear that your experience did not meet your expectations and that you found our office to be disorganized. We take your feedback seriously and would appreciate the opportunity to discuss your concerns further. Please reach out to our office directly so we can better understand the specifics of what happened and take the necessary steps to improve our organization and service. Please send us an email to info@westcoastdental.com We hope that you will consider giving us another chance in the future to provide you with a better experience. Thank you for your time and feedback.
Dental Center of Highland Park
Thank you for sharing your positive feedback with us, Bryan! We hope to continue providing excellent service for all of your future appointments with us!
Dental Center of Highland Park
Eloisa Tovar
I have really high anxiety and they were very patient with me throughout. The procedures where painful but necessary and I'm glad that they were able to fix the issues i came in with. Next year, braces!
Thank you for your review, Eloisa! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Dental Center of Highland Park
Jarise Betts
My appointment was at 1:30 p.m I was on time waiting for the oral surgeon people was there from 10a.m waiting they was so behind and very rude everyone staff was very rude I would never go back there I'm waiting for another office to go too and get my work done.
We are so sorry that this was your experience, Jarise. On behalf of the office, I would like to apologize for the long wait time and less than exceptional customer service. If you could please email info@westcoastdental.com, we would value the opportunity to make this situation right. Thank you.
Dental Center of Highland Park
Thank you, Maria! We are so happy to hear this was your experience in our office and we hope we can continue to provide exceptional service for all of your future appointments with us. We can't wait to see you again soon!
Dental Center of Highland Park
John Nasious
A very good experience. The staff went the extra mile to assist me. Very clean Medical Facility. The Periodontist is very professional and honest in diagnosis. Highly recommend this Office.
Hi John! We are thrilled to hear that you had a very good experience at our office. Our team takes pride in providing exceptional care to our patients and we are glad to hear that our staff went the extra mile to assist you. We strive to maintain a clean and welcoming environment for all our patients. We appreciate your recommendation and are honored to have earned your trust. Thank you for choosing Dental Center of Highland Park and for sharing your positive experience with others. We look forward to providing continued excellent care for your dental needs.
Dental Center of Highland Park
Monica Lupian
I’m going to be honest not my best experience, not enough communication with the staff, it felt like the treatment I got was Average communication is very important for me and didn’t got enough unfortunately even though I was highly recommended by my dentist! And yes I will discuss this with my dentist and the experience I had so far, if this survey is really about better quality of service, I’m still have a second visit for the same treatment and I’m hoping next time will be better so I can really share my experience and for future treatments with you clinic, and yes I would like to see how the next visit will be for future recommendations with my family and friends…
Hi Monica. Thank you for sharing your feedback with us. We apologize for any inconvenience or disappointment you may have experienced during your visit to our dental office. As a team, we strive to provide excellent communication and service to all our patients, and we are sorry to hear that we fell short of your expectations. We understand the importance of effective communication in providing quality care, and we will take your feedback seriously to improve our services. We value your loyalty and trust, and we are committed to making your next visit a better experience. Please know that we are always open to discussing any concerns or questions you may have, and we encourage you to reach out to us directly so we can address any issues and provide the best possible care for you. We look forward to your next visit and the opportunity to make a positive impression. Thank you for your feedback. We hope to have the opportunity to serve you better.
Dental Center of Highland Park
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Anasol Rodriguez
They don't value people's time. They scheduled me for a certain time of the evening, I show up as scheduled, just for them to tell me the "doctor is not taking more people for the day". Why not call and notify before wasting time and parking money. Crazy. Unprofessional.
Imelda Oliden
I went in for front chipped tooth. They did address upon my request did root canal same day but just filled no temp crown and is barely a week and filling is almost all gone they only filled a parr of it.
Hello Imelda. Thank you for taking the time to provide feedback on your recent visit to our dental office. We are sorry to hear that you were not satisfied with the treatment you received for your chipped tooth. We take all patient concerns seriously, and we would like to apologize for any inconvenience or discomfort you may have experienced during your visit. It is our priority to ensure that our patients receive the highest quality of care and we are disappointed to hear that we did not meet your expectations. If you need additional help or have any questions, we urge you to contact us by sending us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Thank you Cindy for taking the time to let us know how we did. We hope you have a great day!
Dental Center of Highland Park
Hello Yusuf, thank you so much for taking the time to leave some feedback! We are so grateful for the opportunity to serve you with exceptional dental care. We hope that you continue to choose Dental Center of Highland Park for all of your future dental needs. We look forward to seeing you again soon!
Dental Center of Highland Park
craig johnson
I they took X-rays then led me to an exam room I was there so long I ended up napping if day for over an hour my sopping lament being at 1 I didn’t leave until almost 4 no work done they said they my were going to call in prescription at cvs I went to cab and no rx and the office is closed no way to reach them and I’m in pain which was the reason I went there in the first place thanks for the nap
We appreciate you taking the time to provide feedback on your recent visit. We apologize for the extended wait time and the inconvenience it caused. Your comfort and prompt treatment are important to us, and we understand how frustrating it can be to experience delays in receiving care. We apologize for the miscommunication regarding the prescription and the difficulty in reaching our office. We take your concerns seriously and will use this feedback to improve our processes to ensure a better experience for our patients. Please accept our apologies for any pain or discomfort you experienced as a result. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com.
Dental Center of Highland Park
We are sorry to hear your experience was less than exceptional. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.
Dental Center of Highland Park
Eric Greene
Bad service, I had to wait over 3 hours, doctors are inexperienced and impatient,
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Terra Horton
I took my kids in for their second cleaning here in 6 months. They had x rays the first time, so I wasn’t expecting them again this time. American academy of pediatric dentistry recommends 1x every 1-2 years, unless they are high risk. My oldest son went in and texted me that they’re only doing X-rays today. I asked the woman at the front desk about this and she said that’s all they have time for today. 1- I asked for a tooth cleaning today, so why did they schedule us at the end of the day when there isn’t enough time to do both. 2- I don’t want X-rays again so soon, as they are not high risk and I want to minimize exposure to radiation. 3- no one informed me or asked permission to do X-rays before doing them. I would have refused over the phone if they had communicated this to me. 4- what a waste of all our time to bring them in for an appointment they don’t need and that I don’t want, and that is precisely not what I asked for. I think they are trying to get as much reimbursement from insurance companies so they max out on all their services whether they are needed or not. update: I took them back for their second appointment only to be told by the dentist that he will not clean their teeth unless I submit to another x-ray for them.
jeff s.
It took forever for an emergency extraction procedure. I was given the wrong information and the runaround from the insurance company. The front desk staff is very willing to listen and help solve the problem. Once I was in a chair, everything went smooth. I am really surprised as the how well I'm feeling in the pain level is minimal after such an extensive procedure.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Carlos Navarro
Always friendly and professional. Makes me feel at ease. Best experience with a dentist.
Sergio Martinez
It is excellent service and all the staff is very friendly and attentive.
We are so grateful for your feedback! We are glad to hear you enjoyed your dental experience with us. Thank you for choosing us as your dental care provider! We look forward to seeing you at your next appointment soon.
Dental Center of Highland Park
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Mo Rahebi
The staff were very nice and friendly in my first visit, it is one star! The second star is for that I called and requested an immediate appointment and they scheduled an appointment just for few hours after my initial call. Later I received a text message to confirm my second appointment, when I showed up for the second time I waited an hour until they called my name,then they want to do the x-ray again which already was done in my first visit, I told them it is already done, then they sent me to another room for a consultation with an orthodontist which I did not ask for. She doesn’t know why am I sitting there neither I do. Then kindly they ask me to step out to schedule another appointment while they just kept me there for more than an hour and nothing was done. it was a 5 star review at my first visit! But you got me to edit my review. Respect people’s time!
Elaine Hong
they do not take in patients at their appointment times & make them wait in their chairs after being called up already. rude receptionists & doctors that try to get you out asap!
Nidhi Patel
Very very bad service. The office gave me appointment and we reach there she said its not included in your insurance while at the time of booking she said it is. She changed appointment time quite a few times. No recommendations from me for sure
Prerna Aher
I was overcharged by $400. I have been reaching out to them for 5 months now. They keep telling me they are still working on it. It feels like they dont want to pay me back. Please be careful and dont visit this clinic ever. Terrible experience with the receptionist. My appointment got canceled multiple times with no fault of mine. Definetely do not recommend this place. The doctors and the staff is great but the receptionists are very rude and have serious communication issues. Its too hard to get into for an appointment because of wait times. They are unorganized and have total disregard for patients valuable time.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Luis Flores
I had a very satisfying experience. All the staff made me feel really relaxed for I get very nervous going to the dentist...
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Ryan McCullough
When I walked I was greeted then I signed in. Wait wasn't too long. I saw the doctor and chatted with him while they got setup. They did my cleaning and then I scheduled my next appointment .simple
Natalie
My son loves going to the dentist here it's close by and the employees are friendly
Thank you for your kind words about our team! Our team enjoys having your son as our patient, and we look forward to seeing him again very soon! :)
Dental Center of Highland Park
Vanessa Marquez
I’m grateful for the kindness and help and everyone being assertive. I stood 4 +hrs for unbareable pain and after complaining about unbearable pain I got poked in the pain, air in the pain. Cleaning in the pain, ok great thanks. But I was a good sport and held the screams in to get results and take care of it. I’m leaving crying and in even more pain as my pain is pulsating. I came because I couldn’t sleep with simply Tylenol. Now I’m in double or triple pain and no meds to get through the night. I trusted I would be taken care of and should have been prescribed something. I feel like ripping my gums out, the pain is so terrible. And I know I have an infection of some sort. No prescription. Just deal with it. Why did I come anyway then.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
cesar lopez
These people are kind and work in a timely manner. Thank you highland park for your services. 5 stars
Iam Great
this place is very shady and makes you feel very uncomfortable and gives you a hard time if you are not hispanic
Raied Haddad
I thought it was at 1 o’clock I said that to 330 before they even try to help me out who is the time I need to see dentist or the specialist I’m in a lot of pain I need to get my teeth pulled out and I got referred to the doctor and he did nothing but make me wait in the waiting room for no reason I’m very disappointed
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Center of Highland Park
Geovani Malta
This place is unbelievable! The front desk is so helpful and friendly. Plus the doctors are excellent as well. They make going to the dentist less stressful. Definitely would recommend any friend to go here!!
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Grace Chacon
Incredible experience, they serve you very well, they are fast, they give you payment options, all the girls are very sweet, especially Stephanie, thank you very much!!
Dagly yohana Herrera Peña
Thank you for your attention, everyone is very kind and took great care of my son ?
RAWK PHENOM
The office can get pretty full. When I 1st came in it took about 2-3 hrs til I got fully processed & seen by Dr. Ali. I feel their procedures are thorough & professional the Dr has a very comforting presence. My teeth feel much better now?
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Jessica Murillo
A really friendly, welcoming atmosphere with great work for the best value. I enjoy every single visit and would not go to any other place for dental work.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Center of Highland Park
Roxanne Chavez
I loved it , great staff. A lady by the name Stephany assisted me, she was kind and answered all my questions and concerns. No to mention the facility was very clean and neat. I left their office with a bright smile!
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Brenna Martinez
I went in for a cleaning and after 1.5 hours of waiting around with no updates on a time estimate I had barely gotten x-rays done. The dentist came in after another 30 minutes of waiting and he barely explained what was going on, and wasn’t very friendly. The tech was so kind and sweet, and the receptionists were very nice, but I went in for a cleaning and after 2 hours I still never received a cleaning. I eventually had to leave because it was taking so long, and I unfortunately do not plan on returning.
Yvonne Valenzuela
When you give us an appointment at a certain time they should call you in at that time, not have us waiting 30 minutes, especially if we get there 15 minutes early, what’s the point of giving appointments and also you schedule almost everyone at the same time and only have 1 dr. I was there for 3 hours.
Spike Baron
The dental clinic only seems to have 1 Actual Dentist working there and they have dozens of low income patients. If you appointment is between 1:00 or 1:30 PM and 2:30PM, the 1 dentist may take a lunch and everyone will have to wait an extra hour on top of the hour you have already waited for. However, the dentist and staff do an excellent job, they just don't have the scheduling down yet.
Rosio Caceres
Had such an amazing experience here, I would definitely recommend going to this place of business. Staff is super friendly and super professional!!!
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Rafael Molina
Organization, i waited 1 1/2 hours again to be seen And they took xrays for the 2nd tome to obtain and ok on a crown. It did not go out the first time
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Center of Highland Park
Doug Haley
Exceptionally friendly customer service . Very welcoming and friendly office . I felt very welcome
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Daisy Saracay
THE WORST EXPERIENCE OF MY LIFE WAS IN 2012 WHEN I ARRIVED AT THAT PLACE WHERE THEY AFFECTED MY DENTURE THEY SCRAPPED MY TEETH AND I WAS IN TERRIBLE PAIN FOR TWO MONTHS BEGGING ME FOR HELP AND THE MANAGER NEVER LISTENED TO ME I HAD TO GO TO ANOTHER DENTIST WHERE THEY TOLD ME THAT I NEED ROOT CANAL BECAUSE THEY SCRATCHED TOO MORE IT WAS A GREAT EXPERIENCE PLEASE THINK BEFORE GOING TO THIS PLACE
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Center of Highland Park
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Jon Campbell
My first appt, last week, I waited 2 full hrs to be seen and was told that they were understaffed and one of the assistants was not doing quality work, and was slowing down the whole office. I had already given up 2 hrs and rescheduled for today. I arrived 10 minutes before my 12p appt, was finally seen for X-rays at 1:15, after which the doctor told me I needed to see an endodontist before she could do anything. Then perfunctorily probed my gums and prescribed $2k worth of work without doing a full exam. She then left the room without a word of goodbye, leaving me laying flat on the chair, assuming someone would come in for the cleaning I had asked for with my appt. I am convinced I was forgotten about sitting there. No contact from the staff.. 35 minutes later, an admin person comes back and tells me I need a deep cleaning, gum medication and a bite guard, totaling 2k+. I ask to just do the regular cleaning today so I can get something accomplished with the now 5 hours I’ve spent at the office. The dentist had gone to lunch and would not be back for 30 minutes. You told me what time to come in, and there was only one other person in The waiting room, there was no reason my time should have been disrespected so blatantly. I will not be returning and will be filing a complaint with my insurance as I will need to start with a new dentist from scratch. This place is to be avoided at all costs.
Aurora Romero
I have been taking my kids here for years. Their staff is very friendly and helpful, especially when my kids got braces and their wisdom teeth removed. Highly recommend this office.
Connor Dogs
it was pretty nice!! people were kind and my teeth got cleaned! i would say the only thing i didnt like was that the doctor didnt warn me she was ganna start the numbing process, i just got needled in the mouth, but it was okay! the place was nice and a very pleasant, peaceful experience :) and the workers' relationship w one another is really nice! they all seem to like each other n help each other out! it made me feel like.i was in good, caring hands :)
Zero
They tried to scam me. Always call medical and dentical to make sure theyll cover your stuff. I recorded the owner assuring that she indeed is scamming customers. Do not go here. They tried to charge me nearly 1.4k for a filling I needed that "medical and dentical wouldnt cover" to which they did. Report made and filed. The manager tried to play dumb by telling me to contact them. Both medcal and dentical said that she was scamming me. funny how she isnt from around here and doesnt know that scams are illegal .
Erick Jimenez
Very chill and great staff, Steph keeps things lively and interesting, keep it up ?
Andrea Reynolds
I've been getting my dental care here since I moved into the area in 2019 and they are always courteous, professional, friendly, and medically excellent. My dental heath has improved.
Tara Aultman
I am a current patient here and have been for almost 10 years. But I've never been assisted so quickly until Stephanie was transferred to this office from North Hills. In 10 minutes OFF THE CLOCK she helped me more than any of the front office ever has (everyone else I appreciated left this office). She is attentive, informative, and is clearly passionate about her job and helping others. God bless you Stephanie!! Because of you I added another star to my review lol
Andrew Madera
Customer Service at reception was really friendly and ready to help. Service was great
Marilyn Watt
Stephanie is one of the most competent, professional office technicians I have experienced in my many, many years working with the public! Highland Park Dental is lucky to have her!!!
Adam Velasquez
I had a dental emergency on Saturday morning and was able to be seen the same day. The care given was excellent and the dentist explained everything being done. No one likes going to the dentist but they made me feel comfortable during the visit. The staff was also nice and friendly.
Chris Garcia
The staff is excellent the doctor was great, the assistant was great and Stephanie was the best.
Robin Mojica
You could have said something about not having the proper paperwork before I filled out all the forms for my mom
Jeff Ridz
Had the best experience by far, absolutely no pain and the dentist was super supportive and the lady at the front desk was super helpful
Shaun Robledo
They get the job done but they take a while to attend patients nothing more to say
Joseph Salas
The wait time is ridiculous. There’s no point in making an appointment and the front staff forgot to put in my prescription until I had to recall them to remind them.
Alexandria Puerto
Everything was great with the dental asistant Abrey. She is a fantastic lady.?
Marisela Vazquez
Very professional, kind and caring when tending to my 92 yr old mother. Much appreciated.
Elizabeth Garnica
This place is so ridiculous for wait time!!!! I've been here over 2hrs for a regular checkup. My kid has been in a seat over 30 min waiting .... when my daughter came out she had paste all over her face, they did not even floss her teeth during the cleaning. Unfortunately we won't be coming back. I will be informing my friends and family that I had once referred here to stop coming.
Armie Tapuro
This dental clinic is very helpful and considerate since there is time pressure because my mom has to go to another country. Agnes made sure that my mom’s dentures will be done before she leaves for a vacation. She was very helpful and very nice. The clinic is clean and parking is not a problem.
Lucy Rodriguez
Recvd 5 star .. Sandra best experience since last visit .. excellent customer service
karla marx
Had to sit in waiting room for 2 hours. Appnt at 1 didn't even start until 3!!
Brianna Bonilla
Waited over two hours just to be told that they cannot to my procedure, and just referred me to another place for a ct scan. Horrible horrible service that I have EVER experienced in my entire life, not an exaggeration!!
Dan Anthony
Pros: The staff were all really nice and helpful. Cons: I got to my appointment on time (on a Saturday) and I waited an hour without being called. I’ve never experienced this at a dental office before so it was a bit disappointing. Unfortunately, I’ll have to find another dentist.
June Moon
Giving this a 1-star because my whole experience felt very predatory/exploitative. TLDR: The dentist told me I had tons of cavities, had extremely bad gums and teeth that needed extra intensive scaling, my crown replaced, and only cleaned HALF my mouth and told me to come back a second time next week for the other half (turns out it’s because insurance only covers one cleaning every six months). I go to another dentists in disbelief as I have great dental hygiene and they gave me a clean bill of health. Red flag #1! They also pressured me to pay upfront for treatments I was scheduled for the week after, saying the amount would just be put on hold, but after I cancelled that appointment the transaction for that amount still went through. What?! I used to have a great family dentist before I moved so I know what it’s like to have a good dentist who is honest, patient, and will actually only treat me for the procedures I absolutely need— this place was the exact opposite. I don’t doubt there are some people who had good experiences but trust me when I say I felt incredibly rushed the whole time— they were quick to make me agree to a bunch of treatments that I didn’t quite understand why I needed nor did they tell me what they would cost. Of course I asked, but I perceived that there was pressure/annoyance on the dentist’s end for asking so many questions… HUGE red flag!! They encouraged me to pay upfront for treatments I was scheduled for the week after— given how intimated I felt I obliged, but ultimately ended up cancelling those appointments. Despite them telling me they’d put that amount on hold, I got notified later that the transaction actually went through… for treatments I never got! When I called and asked them about it they were very dismissive and told me it was something Is had to take up with insurance. I understand if this is an insurance issue but the lack of care and patience really got to me. Horrible experience. please please consider a private family doctor before going to a chain like here.
Victor Cornejo
I'm sorry to have to give my opinion, but I felt a very bad experience. I went twice with color and they didn't do anything to me, they only made me an appointment for a month later.
Frances G Cervantes
Have the doctor send in the prescription right away...I have been waiting 2 hours and I am in alot of pain
Joe Monzon
Great service! I was in and out really quick! Guerra is always helpful! The best dental office I've been.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Alias Arts
Highland Park West Coast Dental has an Amazing team! Super professional Dental treatment. A+++ you will feel takin care of here! PEARLA the lead Dental Administrator is the best she will get the results you need!!! Thank you Highland Park West Coast Dental!
Jose Rojas
Last night I had a lil incident and was all concerned with my front tooth so I came in to see the dentist and I am glad I did. I came in and Alondra who took my X-rays was great she made me feel like I had nothing to worry about then they sat me down and Dr.Ali came in and introduced himself and made a bit of conversation which made it seem like he genuinely cared about my problem so that was awesome, Then the Treatment Coordinator Angie came in and explained what was going to be done and how it would help she was great, so that made it easy for me to decide to do the treatment today. Finally the doctor's assistant Miriam got me ready for treatment and made me feel at ease the entire time. My experience with Dr.Ali here at the highland park office was an amazing one. Highly recommend this place and Dr.Ali. ??????
bianca chavez
Making sure that if we have appointments we get seen on time. I had to wait an hour and a half just to get seen today and that is ridiculous! I should only have to wait top 15 mins that is the reason why we make appointments. Maybe you guys should stop booking so many people at the same time. There was only 2 staff members changing rubber bands and etc for ortho. You guys should talk to your staff about the importance of being at work daily. Please respect your patient time because we have to leave work early and make accommodations to be there on time. This is not the first time you guys take so long to see your patients.
Martha Navarro
To: West Coast Center in Highland Park Delivery from lab date was August 4th , Thank you to Dr. Kyaw he is a great Dentist, always does great work ? Thank you Angie for Your Great customer care, with kind and friendly informative service in the front office. Angelica is always taking care of the account balances and paper work with a good payment plan that was very helpful during our mother’s appointments and Explained everything thoroughly. Agness dental assistant is knowledgeable in what she is doing and my mother felt very comfortable with her , great job! During this pandemic this office provided excellent service! This office is Very clean and following All protocols To ensure safety and care for all their patients. And finally thank you to Perla the office manager who is always making sure everybody is provided with the best service with care. All other staff is just as friendly. Thank you. Patient, Maria Bautista.
Thank you for your kind words about our team, Martha! We greatly appreciate your kindness, and strive to provide you with only the very best dental services. We care deeply about our patients, and we are so happy you felt that from us. We would also like to thank you for taking the time to notice the safety precautions and protocols we are following to do our part in keeping everybody safe and healthy. We will remain cautious in our office at all times to ensure everyone's safety. Thank you again for your kind review. We can't wait to see you again very soon! :)
Dental Center of Highland Park
trisha bautista
WORST EXPERIENCE EVER. Rude staff, extremely long wait times, no systems whatsoever!
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Maria Ibarra-Frayre
My negative experience started when I called to set up an appointment, and turns out it was answered at the call center (?), and whoever took my appointment didn't register it in the system. They also just assumed I was going in for braces, when I just wanted a teeth cleaning. I show up, there is no appointment for me. Fast forward a week, I get a call to again confirm my orthodontist appointment (which I didn't need), I explained I just wanted to see a general dentist. Finally at the appointment, the staff were very nice, everything was fine until I met the dentist (a woman). I had cavities which I understand may need deeper cleaning, but I've never had such a painful teeth cleaning experience in my life. Even with novocaine for the cavities I could feel her digging into my teeth so hard I winced many times. For the cavities I could feel her drilling into my teeth, it was truly the worst dentist experience I've ever had. I don't ever want to have this dentist work on my teeth ever again.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
Dental Center of Highland Park
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Jason Crabtree
The Office was great.the x-ray technician employees were great.the dentist and their assistant were great...and then Whammooo the prices were absolutely outrageous and horribly overpriced....to get 1 tooth pulled $600.00 is absolutely ridiculous....by the time they told me everything I needed done I was well over $4000.00 and I thought Health Net was insurance????? I went to another dentist and got my tooth pulled for $225.00 and a free x-ray with it ..and He also said it would be under $ 600.00 to fix and save the tooth if I wanted.i chose to have it pulled tho.....my point is that insurance is supposed to be insurance....even private insurance co pays aren't that expensive....so I will never ever recommend or go back to that office and will make sure to tell people how bad the prices are.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Dental Center of Highland Park
Grace Clark
I came in with an abcessed tooth and the Doctor gave me a prescription for antibiotics and painkillers. He was very professional. The office staff were very professional and caring.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Center of Highland Park
celina anderson
Went to this place a couple weeks back to get a basic exam and X-ray after they told me that my insurance would cover the visit. During my experience there, the assistant who was using the X-Ray machine barely knew what she was doing to the point that she kept having to retake my photos and eventually had to ask for help because she kept messing up the shots. Afterwards I was sat down for a consultation and was told that I needed services that were going to cost me $1,700 because my insurance wouldn’t cover it. (I got a second opinion on the “services” they said I needed and was told they were over exaggerating what I needed) When I told them I’d like to take time to think things over, their friendly demeanor changed and they rushed me out of the chair, gave me an attitude when I asked for a print out of the quote they provided me, and proceeded to tell I wouldn’t need to pay anything out of pocket because my insurance covered the visit…TELL ME WHY THEY ARE NOW TRYING TO CHARGE ME $79 DOLLARS FOR “tobacco counseling for dental hygiene” when I literally don’t smoke???? And they never said ANYTHING about any charges during my visit? I’m now filing a claim with my insurance and will not be returning here OR paying for this phony charge. Avoid this place like the plague. They are sketchy as heck and are looking to take advantage of anyone who walks into their facility.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Dental Center of Highland Park
eli i.
I took the day off work for my appointment. I waited two hours inside of the dental booth to be told that one of the surgeons took the tool the dentist needed to change the rings on my overhead dentures. They would not comprise and give me a discount for their mistakes. I have no insurance and have spent over $20,000.00 out of pocket. They used to be good but, not today.
J Garcia
It takes extremely long and than they have u waiting bc their setting up the instruments to work on u waiting an hour and than they come back and say doctor is in the middle of a procedure I have to wait 45 mins i was there since 8am waited 4 hrs for the doctor just to give me the anesthesia 4 hrs & all they did was take x-rays I mean my procedure is only 2 fillings this is insane ! This place takes extremely long it’s ridiculous I do not recommend this place unless u like waiting for hours and hours horrible is all I can say why book so many patients if u can’t attend and have them waiting for hours
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Gabriel Novelo
Office are very courteous & friendly. The Dentists were very nice & informative I felt I was in good hands.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
Dan F
I have a negative experience every time I go to this office. I don't know why you ask for feedback every time.
Castro L.
Appointment was at 9 o'clock and arrived at 9am. Waited until 10am and rescheduled. Very disappointed in customer service. was never told that they were running behind. Also I asked when was my Root canal approve. And told Nov 8,2021 six months later. Why was I not told before today? Now the tooth is broken and has to be pulled. When you are running behind in schedule at least 15 to 30 minutes let the customer know you're running behind. Also when someone is waiting on approval and you get it not to wait 6 months later to inform them of the approval.
Ángel Hernandez
I have not had a great experience a lot of back and forth, horrible service do not come here.
Sandy Latin
Everyone is nice. They had a lot to get done on me and they moved really fast and got it going. Now that I've been coming here a while I see a difference. Long waiting times sometimes over an hour from appointment times. People acting busy or they way over book at the same times. It's like you have to clear your whole day just in case. Some people don't have time for that.
Matthew Madrid
Had an appointment at noon showed up at 11:30. Didn’t get called in for X-rays till 1:30 while multiple other people who came in after me went in. Then had to sit around another 30 min to be seen. Came in for tooth pain and left with tooth pain so 2 hours of my life wasted. No point of making an appointment for you guy just pick at random who is seen first.
jaina jazmin garfias
Appointment for my two kids was at 12. My youngest got seen 1.5 hours later. At the 2 hour wait my son was finally called in for X-rays and still waited another 20 mins. We left. Never going back again. My daughter didn’t even get a basic cleaning.
Stephen Patino
Very professional, and careing staff took the time to explain the, procedures nessesary in order to get my treatments All in all a very pleasent experience.
Lauren Quan Madrid
I waited an hour and a half to be seen for a 10 minute appointment. I recommend improving your scheduling system to not waste your customers time and hours of their life waiting. If there are not enough staff for all the 3pm appointments, then do not book all of those appointments. Please treat your customers with respect and that means being mindful of their time.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
victoria
My appointment was at 10. I showed up 10:20. They took until 1 o'clock to tell me that my insurance wouldn't be accepted and that the replacement retainer has a price of almost $800! They wasted 3 hours of my time for a 10 minute consultation for something they should have been upfront about. And their floors are dirty.
Beba Cortez
this is my first time leaving a review but this place is known for having patients wait for long periods of time. Maybe if there’s not enough staff they shouldn’t be scheduling so many patients at once. Waited literally an hour and a half after my appointment time. I was late to work. Very disappointed. Besides today I still be waiting about 30-45 mins after appt time ?
Antrax virus
Get busy around.But they try to get you out as quickly as possible & the people are friendly including doctors
Gracie Loya Miller
Terrible service. I do not recommend. Please consider having a consistent and accountable staff. One where everyone is on the same page. Too many people in one place say different things and no one knows what the other is talking about on repeat. Don’t book more appointments then you have time for. Time management here is horrible and is disrespectful to the lives and time of your customers.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
We greatly appreciate this and look forward to seeing you again very soon!
Dental Center of Highland Park
Bea Portillo
The reception staff , dental assistants, office manager and oral surgeon Dr. I were all great. Treated 90 year old dad with care, concern and most importantly, with dignity.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Center of Highland Park
Big Pstar
I love their customer service,very friendly personalities,but they fkd up my teeth
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Reina Solorzano
They do not have enough staff to attend to people with appointments, who have to wait a long time for an x-ray and there is no longer enough time for the dentist to see it. You have to make another appointment to see him
Mark Sheldon
Terrible experiences. I have rarely had an appointment on time (I don't remember the last time that as on time). Normally close to an hour wait even when I have scheduled the first appointment of the day. They insist on doing x-rays every six months and although I would understand this if the patient has bad teeth or gums, that is not the case with me. I find that unnecessary and irresponsible (probably a good way to bilk the insurance company). They also try to charge me a co-pay saying that my insurance company only covers part of the cleaning but that is not true and we go through this EVERY time. I will not go back and would not recommend this office to anyone. If I could I would not give any stars
Tania Torres
Horrible dental office. I waited over 3 hours to be seen even with an appointment that I arrived to on time. Then when I had made this appointment they told me I would get the treatment done and when I saw the oral surgeon said well this is only a consultation.. I was beyond mad I lost a day for nothing the staff was unorganized the whole thing needs help. I can't express how I felt after 3 hour wait and I walked out as well. Do not go here thanks
Evelyn Jimenez
Really love this place , very fast . The guy who take your X-rays is really nice and efficient with his work so is the doctor
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
Jud Whyte
Needed an emergency repair of a temporary broken bridge … they got me in and a noon appointment and I was all done by 1pm!! Excellent service!!!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Center of Highland Park
Precilla Taijeron
They are fantastic! I brought my daughter in for an emergency and they were able to attend to her. We had must moved here and I was frantic! They eased my jitters and I couldn’t be more satisfied with their services. I highly recommend them.
We are so honored that you have joined our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Center of Highland Park
Moraima Sanchez
You go with an appointment and they always make you wait long. Then they switch you're appointment and they don't even inform you!!
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Tania Guerrero
No compassion for patients all they care about is the money. Went in for my year check up and cleaning but they denied that saying my insurance didn’t cover it when I know it did.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
Natalie Echeverria
Great experience, love Dr Ali good customer service the front desk was so lovely definitely will come back.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
arash bany
Very professional and friendly staff, One of my best experiences . I recommend to everyone
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
L Blake
So far so good. My husband is a patient and he is satisfied. They are okay with seniors.
We are so happy to hear your husband had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us!
Dental Center of Highland Park
Building Tables Prod
I woke up early for a long drive in tragic to sit in a hairy in an nondisinfectant chair just to be told, “Our Endontist can’t assist you.” Let me explain. Most of the office personnel were late. Two existing customers/patients literally went off on them about their over-booking and scheduling and left. I experienced some slight miscommunication with the team, but it was my first time and I had to be seen ASAP so I waited. Once I got to the back, the equipment didn’t seem clean or sterilized. There was hair all over the chair. The Endodontist that I told could see me could not because “they didn’t service to my insurance” which should have been determined when I made an appointment but they didn’t. They told me they take my insurance (which they do for the basics, but not for my treatment) nevertheless, that was not communicated, so I woke up early for a long drive in tragic to sit in a hairy in an nondisinfectant chair just to be told, our Endontist can’t assist you. I have them two stars because they did have a quick opening which most dentist office did not at the time. But now I know why they have availability. Their patients are walking out because they seem to drop the ball on a lot of things. I do not recommend this office.
Strawberry Doll
I love how friendly the staff is and how they throughly explain my treatment ? would definitely recommend ?
Bella Mar
This place is horrible. I have had to wait several times past 2hrs of my appointment, and these were continuation appointment that are taken in steps, making it harder to go to another dentist. I have had to wait 1 hour already sitting inside the dental chair for the dentist to se me after they called me. I have seen many people leave the waiting room to go home and become angry at the office. I've had to figure out what wrong things they are doing to the billing because they can't get things straight. I have waited for 2 months to get a refund. Iwhen you sign their agreement that gives an estimate of what you'll owe, it is cometely wrong with high prices items. I have had work done in March to get a bill in November and the money that I owe is surprise that I never expected because I thought that was included in my already paid portions. This place makes me unhappy and depressed just to deal with the office and business.
Sandy Cordova
Place was great, didn't have to wait as long as other places and the front desk personnel was also great and provided great customer service. I would definitely be coming back to this place and would recommend it as well.
Eric G
Clean, nice, professional and got exactly what I needed done without any problems. They’re all very friendly and great at communicating what work I needed done and now I can’t stop smiling ?
Aliie Gomez
Amazing office had the best visit..!!! Doctors are super loving and caring thank you so much ?? & front office the best customer service I’ve ever had in any Dental office..
Guadulesa Rivera
Patience is needed because staff serve many patients. Dentists and technicians are very experienced and perform exceptional service.
Marina
My 12 year old does not like to go to Dentist, but today my husband took her with the Orthodontist for a consultation and she really liked her (sorry don’t remember doctors name ). They really liked the place as well, they said people was very courteous and attentive.
Maria Valdez
Excellent service starting from the front office to the assistant and the dentist. The dentist was gentle and caring. The office manager took time to explain the fees and made sure I understood and I was comfortable with the charges. The office was clean and made made me feel safe being there.
Meteora Azul
Waited :(. 3 hour Every time!! Unacceptable ? Very frustrating Long waiting not respecting appointment time Not good dentist . Bad professional services Made a non needed root canal
Xiomara Guardado
Happy with my Ins. recommendation they are professional with a great atmosphere and easy to speak to ?
Cat
Honestly I've been to alot of Dentists and none as good as this place. It's taken me months and months to find a place with good availability (no more waiting weeks for an appointment!). I was able to get all I wanted done and MORE. Plus this is a very honest business alot of dentists charge you more than is fair or do thier billing in ways that make difficult for you to know what you were getting into. I even payed LESS for some than my quote! Seriously just go!
Diego Torres
I want to give a big thank you to Angelica Vasquez, she's very helpful and professional ⚘⚘?????????????????
Monica Noonan
Patient, gentle, and competent service from receptionists, to techs and dentist. Reasonable wait times. Would recommend.
claudia camacho
Very bad service, they give you a time for your appointment at the last minute and they change it and serve you two hours later... last visit
Hanno Hopp
Pros: Staff was nice and doing the best they could I think. Cons: LONG wait times. I was there for four hours for a general cleaning. The lobby is crowded and loud.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Portia Skurt Pigz
I had to get my wisdom teeth removed about two months ago, and I set up an appointment to get them checked out before they get removed. It took a month of calling them for them to finally set up an appointment, and the day before my appointment, my appointment gets cancelled. They claim that they’ve been calling for about a week or two to let me know, but I haven’t received a single call from them. Don’t get me wrong, dentists are wonderful, the receptionists are the problem. Prior to getting my wisdom tooth checkup appointment, I’ve been there for a cleaning. The receptionists were very rude. I don’t recommend coming here.
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Melanie Laval
Came here twice this week, they make me wait an hour and a half the first time to finally telling me to call my insurance. Which I did in front of them. Then I called back the day after to see if they had received the liability paper they needed. They were supposed to call me back, it didn’t happen. Called my insurance again who told me that the dental office was supposed to call them not me. Today I have been waiting for an hour in a waiting room where people aren’t wearing masks, eating, talking loud on their phones. This place is a zoo. Still waiting to see a doctor… let’s see what happens
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
rosy castillo
You have Bad service The assistants don't help you...I don't recommend seeing Place they do a Bad job they don't help you and one is in Great pain
We deeply apologize for your experience at our office. We have forwarded your review to our office manager and would love to contact you to discuss this issue privately due to HIPAA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so we can assist you in resolving this issue. We appreciate your patience during this time.
Dental Center of Highland Park
Amanda Witbeck
Waited for over an hour to get a cleaning and when they finally brought me back the dentist told me everyone had gone home already so I would have to reschedule.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Carolina Martinez
Awful. I had an appointment to get a tooth fixed and the switched the time of the appointment without asking or notifying me. So when I showed up, they claimed I was late and I showed them my appointment confirmed time. And the specialist had to be informed and got mad about the situation. I canceled my appointment and left. I was afraid of the fact the specialist was mad and going to hurt me in the process. I was getting surgery and it wasn a serious one. All I was told to do instead was to take Tylenol and go on antibiotics which I had already done months ago. I walked out and will be switching dentist. Avoid going here. I'd give zero stars if I could.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
B California
If you are looking for a dental office with by far most unorganized team where you never ever can get a hold of anyone on the phone at the office and if you make an appointment for a certain time, show up and wait close to 4 hours just to get in, or make an appointment and show up and they tell you they don’t have an appointment for you in their system and blame the reservationists , or it will be same as pulling teeth to get information from the office, an office that never responds to voicemails or emails and all they tell you is that their reservation person is actually not at that office and you want zero communication and horrible service and again, by far the worst service ever: Dental Center of Highland Park is your place! Even if they offer all of treatments for free, I will never ever step inside that office ever again. One of the things they do is to over schedule appointments significantly and hope for the best. But again, the whole communication and service aspect is simply unbearable. Have fun if you are or will be visiting!
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Ariana Olide
I went in today for a consultation and ended up waiting over and 1 hour and a half. Every time I asked the receptionist how much longer I had to wait, she kept saying a few more minutes. I got frustrated from the long wait and left. Don’t come here unless you want to wait hours to get seen.
Tcherek Kamstra
My experiences at the Dental Center of Highland Park have all been positive. The staff has been friendly and efficient, and Dr. Ali handled my occasional dental anxiety with compassion and understanding. I am very happy to have found a dentist who I trust to do good work at a fair price.
Luis Rodriguez
July 16th Post. Run as quick as you can from the Dental Center. At first in April, very friendly. Provided us our meeting schedule with the doctors and the doctors seem to know what they are talking about. We were denied by insurance 2 procedures. We asked for resubmission and doctor said the narrative will be sent professionally and with a note of urgency. The nightmare starts: 1. Resubmissions never sent. 2. No way to verify resubmissions were sent as the dental office can't verify billing office who deals with sending to insurance the request. 3. So you call the dental office and they "reassure" you that it's been sent. 4. After many requests, personal visits, etc, we call the insurance company and NEVER was the resubmission sent. 5. We communicated the fact to the dental office. They "assured me" that the office manager was on top of this and that a resubmission was sent. 6. I asked to verify this and office said they can only go with what the billing department says.. "HERE WE GO AGAIN". 7. Insurance said this resubmission can be sent electronically and be received in days. It's the end of the month, 12 days after this screwup and the insurance company still has no resubmission. We call the office, they will follow up. I sent 4 emails to Paula Office Manager and WC corporate office - NO RESPONSE OR ACKNOWLEDGMENT. It seems West Coast cares zero about the wellbeing of its patients. Total failure. Thought the doctors were good - but operations totally weak and inept. CONTINUATION: It's August 9th. We were informed the resubmission was sent on July 14th. We requested, MANY TIMES priority to this issue as of course, it's been 3 months now. They could have sent it electronically and taken days only. Rather - someone in billing decided to send it by snail mail.. Checked today - resubmission has not been received by insurance AND we have no way to verify in billing EVEN resubmitted. Beyond inept now.. August 23. Still no word from the Dental Office. No updates, NADA. What a cluster fXXk of an operation. Daughter heads to the school in the east coast in 3 days. WORST EXPERIENCE WITH A BUNCH OF IDIOTS WORKING FOR THEM Aug. 24. We cancelled authorization from West Coast to Another today (after a run-around). Someone at West Coast responded to my Yelp review - only way to get a company to respond is a negative review. Daughter went today to another office and was told that her teeth may be hitting her nerves now. I am so sad for her now.. Totally unnecessary. This company only thinks about profits, dental mill for the minorities. These guys are just horrible. I don't wish this to anyone else.
Abel Gallardo
Horrible , Horrible , horrible. Never again. Wait times are unreasonably long. Over booked and horrible customer service.
Luz Magallanes
Came in here for my 6 month check up. Last time I was here it was busy! Keep in mind this was before the state had fully reopened, I had to wait outside (along with everyone else) and it took a total of 3 hrs before I was done. I definitely would have rather spent my day doing something else. Fast forward to now...it was a much speedier experience! Got to wait inside the waiting room, staff was nice and friendly. I was in an out about an hour later. Definitely happy I was done and no cavities!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Center of Highland Park
Lisa ponce
Wonderful kind ,everyone in the office is extremely nice professional Thank You Lisa Ponce
Jean Dadiz
All personnel were good except the receptionist/front desk. It was my first time in this place and so i have to fill out a bunch of papers, i was there at 8am. I gave my Health Card and Driver’s License… we both forgot that she didn’t return it. And so hours passed and I was driving to San Diego without my license and no call was even done by front desk.. no concern at all to clients if something wrong happens “Driving w/o license”. I have an excuse because it slipped my mind.. but her having it in front of her, she should have cared to call me. They do not have a direct line to call.. i have to go through a trunk line where a bunch of call center agents answers who aren’t helpful as well. What an experience. Well on the good side, the Xray Tech, Dentist and Angelica from Office were good. Just the lady from front desk isn’t doing her job well. - i drove back and forth from San Diego to get my license and got there in the nick of time at 4pm. Thank goodness.
Lissett Martinez
Horrible place to go. They don't even follow safety guidelines. Rude staff, manager Perla over charge credit card/INS and patients..
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
Dental Center of Highland Park
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Center of Highland Park
Bryant
Overall very good experience. Xray tech was a hard to understand/hear but very nice. Didn't offer any water to rinse after cleaning/polishing but I'm sure they would have if asked. I would go back.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Center of Highland Park
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Peter Fabian
even if you come on time to do regular check up be ready to wait 1h. Total visit time is always 2h+
Jon M
Everyone was very friendly and accommodating, gave me better care than my last several dentists
Lizzet Yeo
It’s ridiculous that you have to wait over an hour to be able to see the dentist. I don’t understand what’s the point in making an appointment if they are not going to see you at that time. People have stuff to do,and here they make you waist your time ..
Grace Gerardo
There is no respect for my time here… this dentist will have you waiting an hour plus just for your appointment. Don’t we make appointments to be seen then? Also, there is some real rude staff here. Not all staff but the receptionist is rude and unprofessional.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Albert Hernandez
Fun people, laughed at my nervous jokes, and most of all made a treatment plan that was budget friendly and did the lengthy work first which had the pain and discomfort. Angelica, the Dentist, and rest of the staff are great. I'm looking forward to being in their care.
Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Center of Highland Park
Tania
This place is all about profit over patient care. They overbook. They have no idea who anyone within the office is. My friend went to that place even though I didn't like my experience and she confirmed it was not a good experience. There is a revolving door of "doctors" I've never been able to see the same one. If I try I come across a battle of rescheduled appointments. Out of the whole office maybe 3 faces are actually familiar and they seem to always be under scruitny to follow less than caring protocals.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Pedro Martinez
very bad service I have 3 hours my appointment was 8 am it is 11am and I am waiting for carvesa pain I don't know what time it will be my turn
I'm sorry to hear you've had some issues with wait times at our office. We understand our patients' time is valuable, and we do our best to adhere to a strict and timely schedule. We do our best to keep wait times to a minimum, but sometimes dental emergencies occur and things take longer than anticipated. Regardless, we're making a conscious effort to minimize wait times and notify patients when we're running late. If you need additional assistance or have any questions, please call our office or email us at WCDCustomerService@incontactemail.com.
Dental Center of Highland Park
nate bennett
They didn’t even check my tooth for infection. I waited 2 hours for my x rays which is all I came in for, to x ray my wisdom teeth.
Luceli Luna
I just came for a check up visit my appointment was at 9am been here for an hour and still not call in then I asked the receptionist and with really bad attitude told me your next that was 20minutes ago. Almost 2 hours and no service I lost a day of work for there bad customer service I definitely going to report this to my insurance company and look for a different dentist office but this time I’ll pay attention to the reviews…7/19/21 My appointment was at 11am and again bad service from the receptionist to the doctor and not even mention the office manager clinic very dirty if you really care about good customer service just go to California Dental have a really friendly staff and customer service the only reason I back to this office is because my insurance is HMO but definitely this is the last visit I really don’t care if I need to pay out of my pocket if is worth it DO NOT COME TO THIS OFFICE IF YOU DONT WANT TO WAIST YOUR TIME
Thank you for your feedback, Luceli. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Paula Torres
Staffs are very accommodating and friendly! They will also guide you with your financing and insurance with very affordable prices you can pay monthly or apply with care credit. Unlike other dental offices I’ve been, they prioritize your need more than anything else.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
Isabel Duignan
I can tell from the waiting room that things can be hit or miss here. However, I have to say that my own experience has been excellent regarding quality of service and I'm happy to give kudos to Assistant Agnes and Dr. Anifa Krekian - such a pleasure to have had their help.
Steve Novelo
Terrible. Scheduled me and everyone else at 9am and left me waiting 3 hours.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
qiang wang
Today it's really ridiculous, my kid had the appointment at 9:00AM, and we arrived there on time, and we waited there 1 and half hour and didn't see the doctor, When I first checked with them at 9:40AM, they said the doctor was not arrived, maybe 15 minutes would be ready, I checked with them at 10:00AM, and I told them we were the first of the list, and waited for an hour, they said they will check and let us know ASAP. I really lose patient at 10:30AM to cancel this appointment, I am going to enroll my kid to another dentist.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Movie Microdose
Every time I go in there for a simple x-ray, I never make it to the back of the office. I have things to get done in a day. Clearly, this place does not respect peoples time. I show up for my appointment, and I end up waiting for over an hour, and then I read the reviews. Some people have waited up to four hours for a simple x-ray. Further reviews showed that a lot of people complain about the work they get done on their teeth. I have read about people demanding refunds and I have read about others walking out of the office with pain. For me, it’s the simple fact that they are unorganized and inconsiderate of people’s time. I have never been to a dental office that makes people wait for hours just to go get an x-ray. Then I realized what the issue is. It’s their scheduling practices. Basically, for each appointment slot, they schedule six people at one time, when they probably only have one or two dentists working in the back. So it causes a major back up. Thus, it’s why people are waiting up to four hours just to get an x-ray. Today, I called my insurance provider and ask them to set me up with a new dental office. I’ve wasted enough time just waiting to get my teeth checked. If the name of this place comes up as a dental provider, kindly ask to be set up with another place.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
AnaE Pascual
Disorganized. If you have time to waste come here. I came here for a specific reason, also came the last time and same thing. I always try to give places second chance but this is the last time I come here. I can find somewhere a lot closer to home.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Michelle C
The staff were very friendly and professional, im terrrrrified of dentists but Dr. Ali is definitely one of the best dentists ive had in a while. I didnt feel any pain or discomfort, they even played music while working on my teeth to help with my anxiety. Be aware though that there is a wait time. I waited about 2 hours to get seen but i honestly dont mind now that i know how great they are.
Jessica Sarriot
It took 2.5 hours to get a basic check and cleaning. So. Much. Waiting. They need to book fewer people for the same spot.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
Dental Center of Highland Park
Jason Yan (greenmaillink)
Friendly, quick, available, and very transparent about everything.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Center of Highland Park
GO Gray
My first experience is fantastic! Waited for about 15 minutes for my surgery appointment. The assistant is really nice and friendly. Jokes with you and make you feel comfortable. All staff are accommodating and helpful, and their price point is very good. I had to cancel my appointment from a different dental clinic as I was charged way too expensive, and move mine to them. Definitely will do more business with them. Definitely recommend.
We are so honored that you have joined our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Center of Highland Park
Zeniff Diaz
Everyone is a true professional at this dental office. The lady named Jasmine is a wonderful dental assistant. She is very kind and understanding she explained to me the steps for my procedure. The lady named Angelica helped me with my payment plan she is very knowledgeable. Look forward to going back. Thank You
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
Jasmin Rojas
Despite so many negative reviews, I wanted to give this place a shot as it is one of the few clinics that sees patients on Saturdays. I had an appointment at 9AM & arrived at 8:45. I approached the front desk, they were busy looking for pens, so I signed in and waited. No one attended or checked in with me while I waited. At 9:30, I approached the desk again and asked if I had any paperwork to fill out. Not until I had re-approach them did I get attended. People who arrived after me got attended before me. I finally got checked in and got my x-rays done around 9:40. I was told to wait again and didn't go back in for my exam until 10:15 AM. I spent almost 3 hours there, most of which was just waiting, when I only went in for a dental exam and abrasion treatment . The X-Ray technician and doctor were great and they attended me very well. I was just very frustrated with the waiting and wasting so much time when my appointment was at 9AM.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Center of Highland Park
Silvia Lopez
They take too long, my appointment was at 10:00 am. They have too many patients and that's why they're taking us long. It's 12:30 and I'm still waiting to get my teeth checked. They are not organized, there are patients who arrived after me and were passed on, I asked and the answer was that they are not new patients and that they are there for other things. You shouldn't make appointments for so many patients in one day. One of the receptionists at her cell phone asked me to ask if they would call me, I had to repeat several times because she couldn't hear me because she was on her cell phone. At this point I better get out and look for another place to go to the dentist.
I'm sorry to hear you've had some issues with wait times at our office. We understand our patients' time is valuable, and we do our best to adhere to a strict and timely schedule. We do our best to keep wait times to a minimum, but sometimes dental emergencies occur and things take longer than anticipated. Regardless, we're making a conscious effort to minimize wait times and notify patients when we're running late. If you need additional assistance or have any questions, please call our office or email us at WCDCustomerService@incontactemail.com.
Dental Center of Highland Park
Mahnaz Soufi
I had awesome experience. Dr.Ali , Ray ,Agnes and the whole staff are so friendly and helpful . Dr Ali is Amazing !! He is very knowledgeable and so patient , professional, positive and staff loves him !! I definitely recommend everyone to go there . He made me to have a beautiful Smile. You’re The Best Dr. Ali !!! Thank You So Much !!!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
Ms Kim Denise Dear
I have chosen west coast Dental as my new home for reasons that they host an array of services lead by kind and knowledgeable professionals. They were immediately there in my dental crisis. I was able to get an immediate appointment that allowed my dental issue to be resolved. I felt herd, understood and important throughout the entire visit. Definitely would recommend this facility for all your dental needs and cosmetic desires.
Julianna Avila
I walked in and wasn't greeted. I was only asked what type of dr I was there to see. Within 5 minutes of arriving I overheard two different patients ask the front desk how much longer because they were waiting for a long time already. The front desk could be more professional. I understand having an enjoyable work environment but when you have a waiting room full of patients waiting because the dr is backed up you should have to listen to the front desk singing songs. When I left there was a woman who was asking how much longer because she had been waiting two hours already. I was trying to schedule an appt to come back and unfortunately the receptionist could not give me attention todo so as she kept being interrupted by other staff members. There was confusion throughout the front office since the moment I arrived. I will not be going back.
mia sugi
The 1st appointment I made for my toddler was over the phone and I reiterated how old she was to the receptionist. when I arrived 10min early for her 1st visit, I had already completed all paperwork and handed it to the front desk after signing in. It wasn't until 15min after her appt would have begun that I asked, "may I go back with my daughter when it's time?" Than I was told, "oh, we need to reschedule your daughter bc the pediatric dentist isn't in today." I was soo upset on too many levels. Need I really explain?? So we reschedule for 3wks later on a day the pediatric dentist is there. Fast forward to yesterday... although arriving 15min early, my 3yr old didn't get called in until 15min after her appointment time. We were told she had to go in by herself due to covid. I understand the times we're living in, but that's just not right for a little 3yr old!!!???? Going with a stranger by herself???? (Shaking my head). my daughter got xrays taken with a tech who than told us she had no cavities and then we were told that she was done for the day and would have to be scheduled later for her cleaning (apparently with the actual pediatric dentist who we had rescheduled for in the 1st place) on a later date "bc we needed an insurance authorization. " UGH!!!!! Very poor communication on every level! Soo disappointed bc the dentist herself has a good bio on their website and I would've loved for her to see my daughter but now I'm going elsewhere.
Buffi Hatfield
Won’t return phone calls regarding coverage and they place you on hold and never get get back to you.If you ask for a manager they are conveniently not in the office.I called corporate and filed a complaint against two of the office staff.They also hang up on you in the middle of explaining your reason for calling.This place is a joke!
We deeply apologize for the experience you had in our office, Buffi. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Luz Magallanes
I thought this place was shady. Strip mall dentist? ugh. But they helped me with my pain. Great dentists. The crown they put on is strong and beautiful. Fits just right. I'll be going back to them if I have any future problems (hopefully, not any time soon ; )
Elva Romero
Horrible place they make you wait so long they shouldn’t make appointments if they can’t keep up
Thank you for your feedback, Elva. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Center of Highland Park
Anekin Eller
Was in and out for root canal. Great experience with endo Dr no pain at all. Awesome staff
Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Center of Highland Park
Daniel adame
——————————warning ————————— WORST DENTIST I ever bin to, I have bin here since 11am it’s about to be 3pm and they still haven’t received me. It’s absolutely absurd how They have people waiting for 4 hrs in the waiting room for a 40 min procedure. to top it off, I requested to get a root canal but they had me wait almost 2 months in pain for the specialist to show up to their office. Apparently she is there only once a month but yet 2 months has pass and I’m still waiting. They are very unorganized and they are not professionals don’t let their name fool you. I truly regret wasting my time and money in this dental office. Please save your self a headache and transfer to a different office.
We deeply apologize for the experience you had in our office, Daniel. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Lawrence Kim
Worse place EVER! We show up on time for my third appointment & wait for over 3 hours. Why give appointments if this place does not keep them. I bring my kids here & waiting around for so long gets them frustrated, hungry and annoyed. Don't go to this place, there are other dental clinics that keep their appointment. Also first appointment waited 2 hours, second appointment they didn't bother to call us to let us know that dentist called in. Wasted half day of Saturday. Do Not go to this place just like other reviews on Google. Don't waste your time.
Diana Campuzano
By far the worst experience with the pediatrics. I would not recommend any parent to take their children there. The staff is rude and unprofessional.
We deeply apologize for the experience you had in our office, Diana. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Mercedes Estrada
Very disappointed the orthodontist only goes there once a week so is very hard to change appointments. Today she didn't show up. Last month I couldn't go to my appointment, this month she didn't show up.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
We are so honored that you have joined our patient family, Don! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us.
Dental Center of Highland Park
Our team thanks you for your kind words, Dianne. We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
Dental Center of Highland Park
Gabriel Castillo (G)
Your technicians where professional and friendly ,the x-rays where quick.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Center of Highland Park
Thank you for your review, Charlie! We are so happy we were able to take care of all your dental needs in a fast and timely manner. We hope we can continue to provide great customer service to you for all of your future visits with us.
Dental Center of Highland Park
Armando Alegria
Horrible place that over books appointments. Went in for a standard check up after a hour waiting I asked how much longer it would take only took a few hours off work and was told maybe another 45 mins. I called my insurance and got reassigned. Also want to say something is wrong every time you enter so they can make money. They tried calling to make things right but after dealing with this place for a few years I'm over it and they're overbooked appointment system.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Antonia Sevilla
I would give it a no star. But unfortunately it doesn't let me. I didn't feel comfortable at all with the Dentist doing my work. Clearly, is just business . I don't think he cared or they care or know what they are doing half of the time(staff) is clueless. And doesn't informed the problem on procedures to be done. You have to keep asking, and they have you filled patients paper work , that had been previously done. No care for patient. Or Covid-19 distancing. To many people on site when patients are being worked on, not enough protection for minors. I'm currently working on moving to another provider. I accidentally ran into this place when I had a dentis emergency need, little did I think it was going to be a horror house, and horrible experience Having said that, there are a few workers who do try, and I mean try to answer your questions, but seriously there are few professionals on site. To answer your concerns. Like I said plain business. I get it but even in business, when you buy something you ask questions. And get professionals to hear your concerns. I dislike this place so bad. Hope, I can find a new dentist asap Fyi Don't listen to me, go see for your self, book an appointment.
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Sarah Grace Saville Watson
This place should be closed down for good. No one has a clue what day it is, no one communicates with each other and I have been left in pain with a broken tooth. I have been here five times and only seen the doctor I was supposed to twice. On two occasions I was left outside waiting in my car for a ten minute call back - the first occasion I went in 45 minutes later, the second they forgot about us completely. I made it clear to everyone there that I only wanted one specific doctor to work on my teeth as they are incredibly sensitive and he is the only person there who I felt comfortable with. Despite this, when I went in for a 2pm appointment the women at the front desk told me the doctor wasn’t in that day. When I asked when he called in to notify his absence, one woman said ‘yesterday’ and the woman next to her said ‘10am this morning.’ Regardless of whichever it was, his patients should have been notified of this. One of the women’s response we just ‘oh but we thought you’d just want the procedure over and done with’ despite me having made it very clear to all involved in multiple occasions that I do not want anyone but him coming near my mouth. My husband and I have lost days’ of work and time because of the inefficiency and quite frankly insulting attitude of this practise. And here’s the part which blows my mind above all else: I went in for the final procedure to have temporary crowns removed. I already have delicate teeth with previous repairs next to these two teeth (which the doctor understood and one reason I only wanted only him to work on them.) Sure enough I am met by his assistant who asked me if I would like anaesthetic... not being a dental professional I asked if it was necessary and she said ‘no not really.’ And so I declined as I hate not being able to feel my face for six hours. She then proceeded to bash the temporary crowns off with a huge metal hammering device and not only does she knock off the temp crowns which she has to extract from the back of my throat, she destroys and breaks off half of the tooth next to them. She had the audacity to pass me a mirror as I was in excruciating pain and ask what I thought, she didn’t even say anything about the other tooth she broke!! I was horrified!! She casually said ‘oh this happens sometimes..’ Meanwhile she rushes to get the doctor who should have done this all in the first place and he asks the woman why she didn’t give me anaesthetic as I was in a lot of pain. And if she was his assistant then he should have communicated to her previously that my other teeth are delicate. The doctor rushed a repair on the tooth she broke and it looks nothing like the previous one. I asked them to try again but he didn’t have time so he offered me a free crown instead which would be impossible - as they know, I am moving to NC in a week. I went back in today for a 12 pm appointment but at 12.45 I was told I would still have to wait another hour and a half. I told them not to bother and I would like a refund immediately for the $600 downpayment I made on $2000 crowns. This is mal practise. They did not administer anaesthetic and asked me, the patient, if it was necessary, and they have broken my tooth leaving me unable to smile properly or have it repaired. Conversations today are all recorded on both mine and my husband’s phones and if we do not receive a refund in the next 48 hours we will press charges. I highly advise that anyone stays as far away from this dangerous establishment as possible. They do not care about your well-being and will end up leaving you in more pain than you were before you went in. I will gladly share photos of the damage to anyone who reaches out.
Chelley
My experience was a pleasant one. My first time there and everyone was so nice and very attentive to your needs. The staff was also very friendly. But after that... it's the wait time for me. My last appointment was at 9am and I was not called in until 10:30am. The extended wait time at this location is becoming a big issue. If this location is going to fix something then it needs to be the scheduling of patients
Hi, Michelle. Although we are so happy to hear that you had a great experience with our staff, we deeply apologize for the time you spent waiting in our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at ncamacho@westcoastdental.com
Dental Center of Highland Park
Aiden Flores
The staff is horrible.Attitude is crazy nasty. They don’t have any professional service. Accept new patients but when you get there it’s all a mess so much confusion. 100% waste of my time Disappointing dental office
Adriana Flores
Every time.....never fails! I show up on time for my appointment & wait for over 2 hours. Why give appointments if this place does not keep them. I bring my kids here & waiting around for so long gets them frustrated, hungry and annoyed. Don't go to this place, there are other dental clinics that keep their appointment. We were also told at 5:20pm that we would get called in 5 minutes, wait outside. We sat in our car, never got called, and saw them lock their doors for the day. Wonder customer service!
Thank you for your feedback, Adriana. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect with us and send us an email at ncamacho@westcoastdental.com
Dental Center of Highland Park
Miriam Gabriel
I found this location through my medical insurance, and it was a super convenient commute from my home. Aside from that, I came to get a consultation on some wisdom teeth are extractions, and the whole process from checking in and out was super smooth (COVID-19 regulations and all). The staff was accommodating throughout the entire time and encouraged questions if I had any. I left knowing exactly what would occur if I went forward with the procedure, and that’s the part that would bring me back here if anything else comes up.
norma cruz
Appointments don't matter here, I had an appointment at 9 am and got seen at 1 pm. Everything else was but just the unprofessionalism overshadows the good
Matt Lubina
Horrible! Wish I could give ZERO STARS. Got there early still waited 1 hour 40 minutes. Staff was extremely rude and unprofessional. Very unclean, We are in the middle of a pandemic they are acting like it is 1890 not 2021.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Marie Valencia
I wasn't feeling comfortable. I was in so much pain, my tooth had to be pulled out. The staff was so patient and had a good sense of humor. I will be back for more treatment.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
Rocio Castaneda
My PPO insurance covers the treatment at 80%! They told me my Insurance doesn't cover it. They even offer the credit card to cover my treatment. I called my Insurance and they told me that the procedure was covered at a 80%. Never again! Don't go here. Plus it took me all day to get out of there.
Brianna Del Toro
Nice staff, not too long a wait, definitely would recommend to friends and family.
Andrea Galvan
they make you wait four hours they don't make you mada they just always want to charge you more than it is
Cary Cronenwett
I had to wait 2 hours to see the Dr. It was my first time going there. I'm not sure if this is the normal wait time. I wasn't given any explanotion.
Jessica Tilton
Very nice people but waited a very long time to be seen. I was there for about 3 1/2 hours. I had a tooth pulled and it's too soon to know how it will turn out. Also I heard the doctor tell the assitant to give me the directions she had just told me but that didn't happen so I am hoping I am remembering everything she said. Also I think the stitches came loose at least the knot because I had to cut it off.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
charlene ochoa
Awesome team, Dr Becker and Angie made the process go really fast for my daughter 1st dental visit! She didn’t even cry
Lucrecia Ramírez
It seems like a clean place to me, they have very good technology, the customer service is good.
Thank you for your kind words about our team! We really appreciate it and hope to see you again soon! :)
Dental Center of Highland Park
Bela Messex
I had to get a few procedures done this month so I was in and out of here quite a bit. Their business is built on making people wait. They overbook and squeeze a huge amount of appointments into timeslots. They cancelled my appointment twice. I waited an hour and a half for a cleaning (10 min procedure), while other people around me were complaining about their wait times. I had work, so I asked for a refund and left. I still had a root canal booked for later that week. When I came in for that, they got me in a chair immediately. Great! I thought. They did this because I had requested a refund. I know this because I heard them talking about me when they thought I had left, but whatever, I was glad to not wait for an hour +. After sitting for 15 minutes, somebody comes up and tells me that it'll actually be an hour before I can be seen. So they asked if I wanted to leave and get something to eat while I wait (I heard this script repeated to a bunch of other people waiting as well). I had enough. I asked for a refund, they tried to get me to stay, telling me they cancelled other appointments to bump me up, which I was not cool with. She said "ok, it'll just be a minute though, let me ask the doctor how long." I watched her walk over to the doctor who was mid operation. He said 30 minutes at least, then she walks back to me and says "he's ready now, we'll just seat you." I told her I heard him say 30 minutes and she just said "no he didn't." So I just got my refund and left. Really aggravating experience, which is a shame because the doctors did decent work when I managed to get fillings done earlier that month. As I left I realized the parking lot was full of people just waiting in their cars. Let me be clear though, the waiting (and lying) is a feature not a bug. Avoid this place.
yvan carrasco
It is the best service, very punctual and attentive. Every time I have visited this office I have been very satisfied. I recommend it 100%.
Thank you for your kind words about our team! We really appreciate it and hope to see you again soon! :)
Dental Center of Highland Park
fernanda calloway
They had me come in at 11am just to have me sit around and wait for 30 min THEN tell me to wait another 30 min. A 1 hour wait. That’s extremely disrespectful and a major lack of consideration for someone’s time.
We appreciate your feedback. We apologize that you had to wait when you came into our office. It is absolutely not acceptable to wait for your booked appointment without being told what was going on.
Dental Center of Highland Park
Rosa Eshaq
Experience was much better this time! We didn’t have to wait for hours to be called! But at one point I felt there were too many people in the waiting area. This was my elderly moms appointment and after waiting for half an hour, I was going to take my mom out and hdd as ve her wait in the car! But when I checked with the receptionist she said they were going to call her soon! So we waited a few more minutes and then they called her!! Thank you!
We are happy you have had a positive experience with us and I'm glad to hear your concerns and worries have been addressed.
Dental Center of Highland Park
thank you for the 5 Star review.
Dental Center of Highland Park
Larry Carroll
The woman that made the appointment at the front desk, told me that I could come in at 11:30... but she mistakenly marked the appointment as 11 a.m., so she marked me as a no-show. I had to wait a lot longer to see the dentist, due to her error. The dentist was a bit of a jerk. I think she was trying to be funny with her comments to me, but I did not find them funny at all. In the end, I'm just happy to have finally been able to get that tooth removed ..because a litany of errors and miscues over a few years with dentist's offices, made it a really long wait to be able to get that tooth extracted.
We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule, unfortunately, emergencies and unforeseen complexities in surgery at times put us behind. We would love the opportunity to renew your experience at West Coast Dental and we can assure you waiting it not something you can commonly expect.
Dental Center of Highland Park
Fabi Corona
I went in for severe pain due to a tooth infection from a broken tooth. The staff was very nice and welcoming. Sadly I haven't been to the dentist in quite a while so it I was kind of scared. I felt at ease and the staff went above and beyond to help me out and they actually seemed to care.
Thank you for taking the time to share your experience, we truly appreciate it. As a thank you we would like to offer you a FREE Electronic Toothbrush for every new patient you refer to our location! Please make sure the patient mentions your name when asked “How did you hear about us? Again, thank you and we look forward to sending you a FREE Electronic toothbrush!
Dental Center of Highland Park
A to the C
My appointment was at 12 at 2Pm they finally Started looking at my teeth. I wasted 4 hours at the dentist when the whole actual procedure was less than 30 min. Just three hours of waiting and waiting. If they can not see you at the time they say why even have an appointment. Nobody was checking temps and people were not 6 feet away. The procedure it’s self was smooth. But I didn’t really get explained to about what happen
Eric Santacruz
Do not come here. This place does not feel covid safe. There are many packed open air bays. You can hear the conversations in bay next door and it feels stuffy, like there is little to no airflow. Yes, they do take temperature at the door, but that feels more for show, than for safety. The majority of the negative reviews are for the wait times. Which are rediculous. I was on time for my appointment and waited 40 minutes in the lobby. Then while in the chair, I waited an hour for the dentist. Do not come hear expecting a personalized experience with your dentist. I spent less than a minute talking with my dentist about oral health. On my first appointment I was giving papers to sign and before I knew it I was getting a deep teeth cleaning. Nothing was explained to me. Felt borderline malpractice. I recommend searching for a different dental group if you can help it.
Patricia
Worse experience ever ! Unfortunately I can’t leave a good reference about this place. Was new member, my appointment was scheduled at 9:00 am. Waited for one hour and twenty minutes without being seen. I went to the front at 10:20 am when realized others were called who came after. Receptionist told me I was new and they had only one x-ray machine. I just left right after ! Very bad customer service from receptionist . First worse dental experience !
Alexis Mason
Dental Center of Highland Park was okay! They ended up referring my son and I to another which then attempted to send us somewhere else! It took the staff an 1 1/2 to actually get the doctor to do the exam and the doctor came in for 2 seconds and left. As you can see, I was very upset with the experience I had.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
Lisa Marie Chavez
Our appointment was at 12 pm. We were asked to wait outside since the place was packed and we weren't called in to be seen until 2:30 pm. By the tike we got out of there is was 4 pm. Ridiculous wait times. I've been trying to get fillings since way back in April and still haven't got them done because they haven't scheduled me an appointment. The one day I did have an appointment, they left me sitting in the dentists chair for 2 hours until the office was about to close and finally told me they didn't have time to do the fillings and told me to reschedule. Horrible place!
Hi, Lisa. Due to COVID-19, we are practicing new measures and protocols for every patient's safety and convenience. We do ask patients to wait outside and in your car for social distancing reasons, to ensure everyone's safety. We also spend some time in between each patient's visit to properly clean and sanitize the entire room or area before allowing the next patient to come in. This might sometimes cause a setback in the wait time, but the time spent cleaning in between patients will benefit you by lowering the risk of possible infection or sickness during this time of the pandemic. Regardless, we would like to apologize for the longer than usual wait time, and understand how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Center of Highland Park
Sergio Almeida
They don’t owner your appointment they offer you on appointment on you get the first call on hour after. I had paid thousands of dollars twice becase a bad work done for this office of additional bills just to correct what their did. I reported the problem to their main office, and they did NOTHING. HORRIBLE HORRIBLE service.
Rosa Bagarinao
Absolutely wonderful, great service, entire staff friendly and helpful. Dentist knows how to take of His patients, caring and compassionate.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Center of Highland Park
Rex
Waited almost 3 hours for nothing, we never saw the dentist. We were finally told that we should arrive early (we arrived 15 minutes early for our scheduled appointment); apparently they take walk-ins before scheduled appointments. Will not return! Worst experience!
Michelle Holguin
Place is great dentistry wise. The dentist Dr. Ali was nice to keep me in the loop with my teeth and super quick with my fillings. Marco the x-ray technician and who assisted Dr. Ali was super friendly which made me feel comfortable and less anxious (I hate the dentist). Val was nice too; the only complain that I have was when she was cleaning my teeth she kept spraying water on my face and inside my nose which was not comfortable at all. The wait time however, be ready to be there FOREVER. That’s the only reason I took a star away. Ever since I’ve been going there (YEARS) there’s always a very very long wait.
Caleb Moore
Staff was super friendly, but I found the lack of COVID-19 precautions, the choice to operate at near full capacity, and very minimal PPE to be terrifying.
Hi, Caleb. Thank you for your kinds words about our team as we sincerely appreciate this. As for COVID-19, we are practicing new measures and protocols for every patient's safety and convenience. We do ask patients to wait outside and in your car for social distancing reasons, to ensure everyone's safety. We also spend some time in between each patient's visit to properly clean and sanitize the entire room or area before allowing the next patient to come in. The time spent cleaning in between patients will benefit you and others by lowering the risk of possible infection or sickness during this time of the pandemic. If you have any other questions or concerns regarding the precautions we are following in our office, please feel free to call our office or email us personally at feedback@westcoastdental.com for more information.
Dental Center of Highland Park
Margie Sohn
I have to wonder if only new patients who haven’t paid in full get better treatment. I complained last month...(09/2020) If you have an appointment at 3pm is it fair to complain at 5pm? Why even bother to make an appointment? Would it be ok to them if I came in 2 hours late? This month (10/2020) Again, almost 2 hr wait, how is this acceptable? I paid $4,500 for what? His braces were supposed to be only 2 years, January 2021 will be 3 years. And still not even half way done. I would never recommend anyone come here for orthodontics. However, the front office dentistry seems more professional and shorter wait times. My son had an emergency, they seen him the same day and his wisdom tooth was pulled less than a week later. When I complained the first time I asked the front office manager why it took so long. She replied, “We’re in a pandemic, be patient”. And then rolled her eyes. This time I complained the office manager I spoke to was kind and took the time to tell me that they know it is an issue and they’re working on it. I don’t know it that’s true or not but I appreciated her being decent towards me. So not all is bad, but I still would not recommend. Thank you for your time in reading my long post.
Thank you for your review, Margie. We offer equal services to both new and returning patients at all times. Though, we do deeply apologize for the time you spent waiting in our office. Many situations could have occurred to cause this long waiting period. Regardless, we apologize once again and are doing everything we can to minimize your wait time in the future. Thank you and we hope to see you again very soon.
Dental Center of Highland Park
Wendy Call
I had a horrible experience today. I specifically asked for an appointment where both can be seen at the same time, but the reminder text gave me two separate times, 3:00 & 4:00 pm. So, I had to rescheduled to an earlier time that they can accommodate, which was at 2:00 pm. I took time off work to take my kids to their new dentist. Mind you, I did the registration online the night before and I still had to fill out a bunch of forms when I got there. We had waited for about an hour before one kid went in for x-rays, which took a long time, then was sent back out to the waiting area for another 20 mins, then was called to the dentist chair. After waiting 20 more mins in the chair, I went to look for someone to help. As I walked around, all the other chairs were empty. I thought they were super busy, that's why we waited so long, but no, I found out that they only had one dentist and he was already with a patient. So, by the time he would've gotten to my first kid, it would've been probably another 20-30 mins. I found out the other dentist was out to lunch with the manager, so I couldn't even talk to her about what was happening. I didn't expect this at all. I would've liked them to have told us the situation and given us the option of waiting or rescheduling and not waste so much of our time. We would've been there another 30 mins at least after working on both my kids. So, we left. Lost almost 3 hours of work and the kids lost time from homework. UPDATE: I called the manager after and explained the situation. She was pretty understanding and willing to reschedule us for when she is around, so we wouldn't have to wait again, but, this whole experience has left a bad taste in my mouth. I didn't even express my experience from going there last Friday. I waited a long time also, in the lobby and in the chair. The x-rays took a long time also. I did notice a bunch of workers walking around, like busy bodies, not like they stayed with the patient until they were done, then move on to the next. My cleaning was so minimal, like I've never had before. It was done within 10 mins, scraped between the teeth, then polished. They said it's because of my recession, but come on, a cleaning takes longer than that. I hope you have a better experience, but I don't think I'll be going back or my kids.
Mag
Oral surgeon was great he did a quick job pulling my wisdom teeth out! I was super nervous going in but he made me feel safe!Staff was friendly it’s a pretty long wait but other than that it was super!
Olvin Bolanos
I called ahead of time in the morning for an emergency walk in and got told that I would be an emergency visitor since I did not have appointment. The waiting period to be seen took three hours and a half and everyone that had appointments got seen before I did. I was in pain throughout the whole time and the doctor did not want to see me, even though I explicitly said, that it was an emergency. The doctor replied “well he is someone else’s problem,” it was cruel and I did not get seen til two hours after.
Monica Miranda
We always have to wait more than an hour here for both Ortho and Dentistry departments. They over book and make all customers wait. Terrible waste of your customers time. No regard for our schedules.
Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Dental Center of Highland Park
Javy Alva
It's a place with a very professional, well-prepared, trained, and, above all, very friendly staff. They explain things in great detail, and their equipment is in very good condition. Above all, they use very advanced technology. I recommend you take the opportunity to visit this place.
Thank you for your kind words about our team! Our top priority is ensuring our patients feel safe and comfortable at all times while under our care. We strive to provide you with only the best dental services. We greatly appreciate your review and hope to see you again soon. :)
Dental Center of Highland Park
geo moreno
By far the most gentle Dentist I been to my whole life. Very concern about your dental needs and makes sure you are not in pain while he works on you. Thank you very much Dr.Kyaw.
Hi, Geo. Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Center of Highland Park
Denise Pendleton
BEWARE OF THE OFFICE MANGER UPCHARGE TACTICS. HOLD YOUR WALLET - DON'T PAY......THIS OFFICE WILL CHARGE YOU FOR SERVICES YOUR INSURANCE PROVIDES. PLEASE TALK TO YOUR INSURANCE GET THE APPROVAL NUMBER. OFFICE MANAGER WILL TELL YOU THEY NEVER GOT THE INFORMATION OR YOUR SERVICES ARE NOT COVERED. DON'T FALL FOR THE GREED. THEY SHOULD LOOSE THEIR LICENSE TO OPERATE A DENTAL CENTER. SHAME SHAME SHAME
Dilia Contreras
It is very late with an appointment, once I had to wait 3 hours and they didn't even answer and the last time we waited 2 and a half hours with an appointment, that is not good service, making you wait a long time
Thank you for taking the time to bring this matter to our attention. On behalf of the office, I would like to apologize for the longer-than-usual wait time. We know how frustrating it can be to be seen late when you've made every effort to get to our office. We do our best to ensure these types of incidents don't happen regularly, but as is the nature of the business, we sometimes experience a slight delay. Again, we apologize for the wait and are doing everything we can to minimize excessive wait times in the future.
Dental Center of Highland Park
Cindy Tatton
EXCELLENT... Everyone there was very kind and mindful. It was our first time there and it had a really good vibe. And the dentist that extracted my daughter's two teeth, WAS AWESOME!! Almost as quick as drive-thru, that's how fast to extract the two teeth. And my daughter's doing great. If that changes I'll update this post as it just happened today.
Thank you for your kind words about our team, Cindy! We love what we do and we're glad that you see that as a patient of ours. We're so happy to hear your daughter enjoyed her experience with us! Our top priority is to ensure our patients feel safe and comfortable at all times while under our care. We strive to provide only the very best dental services to you, and we are happy to hear we achieved that with your daughter. We look forward to seeing you and your family again very soon :)
Dental Center of Highland Park
Nelcy Aleman
I didn't have to wait to long, wonderful staff, I had an amazing dentist very nice and friendly. I would go back again.
Thank you for your kind words about our team, Nelcy! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Center of Highland Park
Ema Ardon
If I could give zero stars I would. Horrible customer service. They don’t have appropriate equipment for children’s dental care. Waiting time was ridiculous, I had to wait 4 hours to then be told they could not do my children’s cleaning due to not having the appropriate equipment. Do not go here and save your time.
Jessica Ruiz
Wait time was way too long. Waited over an hour past my appointment time outside in the heat while my visit with the dentist took only 15 minutes.
Thank you so much for rating us, Jessica. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Rod Torres Basurto
Wait time was too long. Had an appointment at 2:30 and didn't get in till around 3:45. One of the receptionist was very friendly and professional but it kinda stopped at her. The dental assistant was really nice.
Thank you so much for rating us, Mama Bear. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Baby Chewbacca
Every person there absolutely catered to my needed dental services. All stood out as kind people. Stress free zone 10/10
Rosemarie Ampil
I wish there were zero star rating to use for this office. Where to begin.... poor scheduling practices, they overbook. Make you pay all upfront for braces (cash or credit card or opening a CreditCare card for you) and then make you wait up to 2 hours to be seen, have high turn over of orthodontists and dentists. We waited for 4 hours for our dental appointment. Just kept stalling from x-ray to examine, to cleaningC trying to upsell you. Our family of 5 left this office and no longer see the dentist there. But unfortunately we had prepaid for my 2 teens braces and stick with rotten schedules and constant changes of orthodontists and schedules. Thankfully our third child is being seen by a professional dental and orthodontist and stayed away from giving Dental Center of Highland Park a single penny and not giving anymore time of ours. We learned. Do yourself a favor and don’t go here. Time is money. You save a few bucks but lose your valuable time waiting and being lied to.
Thank you for bringing this to our attention Rosemarie, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Yaxaira M Rivera
This place is the worst!! My son waited more than 3 hrs to get his teeth examined just to tell him he has good teeth only one cavity reschedule for that. This place is so bad wasting people's time!!!!
Hi, Yaxaira. We apologize for the longer than usual wait time. We understand that everyone's time is valuable, and how frustrating it can be to go out of your way to come into our office to not be seen in time for your scheduled appointment. We can assure you this is not a regular occurrence in our office, and hope we can renew your experience in the future.
Dental Center of Highland Park
Valeska Angel
This place is ridiculous. They set appointments but they take forever to call you in to see the dentist, just to have you wait some more. Not to mention, one of the female dentist is extremely rude. Do not waste your time coming here unless you don't mind your time being wasted.
Alma Cova
Crazy wait time. I waited over 2 hours just for x-rays. The assignment broke my temporary crown 2x n they asked me to come again the next day to fix it
Hi, Alma. We deeply apologize for the time you spent waiting in our office. We know how frustrating it is to go out of your way to an appointment only to not be seen in time. Your time is valuable to us, and we hope we can renew your experience in the future. We are surprised to hear this happened with your crown, and will be sure to have that issue resolved for you immediately.
Dental Center of Highland Park
We hope to renew your experience in the future.
Dental Center of Highland Park
Angel Granger
Not a good experience. I was excited that they were able to make a same day appointment for me and that ended the excitement. Had a toothache that caused my cheek to swell. Came in for my 1pm appointment, finally had someone take me back at 2p to do x-rays. Was nice to see everyone wearing masks, but unfortunately the person doing my x-rays didn't understand that in order for the mask to be effective, that it should cover your nose. They do the x-ray, but after there was no dental seat available, so sent back out to wait till just a smidge after 3p. Bring me back again, take me to a seat, then I proceed to sit in a dental seat for 15 minutes until the dentist comes to work with me, which wouldn't had been so bad if maybe somebody spoke to me that it may be a moment rather than just sitting me in the chair then walking away. Dentist talks looks at my x-rays, looks in my mouth for almost 3 minutes, tells me his diagnosis and that I may need to see a specialist and that he will prescribe me antibiotics. While discussing this an assistant comes over and tells him something and he acknowledges me, telling me "just a moment." I am then left for the next 25 minutes. I finally approach one of the workers trying to find out what's going on. Another worker eventually comes back to me with forms to sign and my prescription. That's it. 1pm appointment there for 3.5 hours to get x-rays and speak with the dentist for less than 5 minutes. The frustrating part was the lack of communication and being left in the dentist chair for almost an hour, with only 5 minutes of total person interaction. Very poorly run. Front desk people were great though.
Hi, Gabriela. We would like to apologize for the longer than usual wait time, and understand how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Dental Center of Highland Park
Vargas722
The staff was nice and helpful. I didn’t wait that much, it was a good experience.
Thank you for your nice review and we hope to see you again very soon!
Dental Center of Highland Park
Troy Neves
Was given a 9am appointment, showed up on time, filled my paperwork ahead of time. Around 10am I told the receptionist I had waited an hour and she said I would be helped soon. A person waiting in the office said this is normal and she has waited up to four hours for her appointments!! I also watched two people who came in at least 30 minutes after me get brought to the back. About ten minutes later I told the receptionist I needed to go to work. She said they would get me in, they brought me in for X-rays, those took about 15 minutes, and then she asked if I wanted to reschedule my appointment for the check up or just wait. I asked how long it would be and she said 5 minutes. They sat me in one of the rooms and I waited another 30 minutes until 11am. No one came or seemed to be coming, so I left because no dental visit should take 2 hours and I had to get back to work. I understand things moving slower with extra precautions for COVID-19 but that should be accounted for in the way they make appointments. Why tell me someone to come at 9am if they wouldn’t be seen for over 2 hours? The receptionist was kind and apologetic but it was obvious from her demeanor this is normal for them.
Rolando Montes
The work is great but you show up on time and you wait 2hrs to be seen by a different dentist every single time.. They're never on time, Never. Very disorganized. Expensive even with decent dental ins. They're always trying to upsell you a mouth gaurd. They try to charge you even though your insurance covers it. Avoid this place like the plague. As a matter of fact run! NOW. I don't recommend this place.
Julie Quintanilla
Every time I make an apt the wait time to be seen is from 45 minutes to even up to an hour or more. Made an apt this week for X-rays and cleaning but got sent home after the X- Rays “because they were gonna close already” my apt was at 4 wasn’t seen until 5:30.. after everything they blamed the receptionist and claimed she didn’t set up my apt for both even though they called and confirmed for both. The dentist and X-ray technician were really nice but it doesn’t make up for having to take time off work for a wasted afternoon.
anthony reid
Dental Center is un-beatable. From the personnel to Dr. Sam, they are the greatest. I have been undergoing major work since March and I have been TOTALLY satisfied with their true spirit of compassion and their unwavering support and caring. I have ONE final visit next week to complete my journey and am excited that I picked them to do what needed to be done. I've eaten nothing but soup since we started and can't wait for a homemade buffet next week. I tell them each time I leave: Keep that smile on your face until the end of the day!!! I have recommended them to EVERYONE!!!
Julie Melancon
I was going to be a new patient but after I was sitting there for close to 2 hours I ended up leaving because it was too risky in there with all the people in the waiting room. I found another dentist who happens to be great.
Crystal 055
I waited for 3 hrs to get my wisdom teeth removed. The doctors and assistants were unorganized and unprofessional, talking about the office drama in front of me. Did not feel comfortable at all. Horrible experience. Would not recommend anyone to go here.
Condelos Go Crazy
I had a very very poor experience I had an appointment at 12:30 got there 30 minutes early and we still told that there were five people in front of me to see the surgeon they knew that upon me coming in for the appointment no one addressed it said anything and they just took the granite at me and the rest of the people that were there were just going to wait in the lobby until they came that was just very unprofessional
Cynthia
you make an appointment at certain time and they make you wait for almost 2 hours.
Devon Randall
I'm still waiting to have my teeth cleaned. I've been here 2.5 hours. I wish I could say its Covid related, but the last time, pre-Covid I had to come back 3 times, just for a teeth cleaning. The office is inept, and I get the feeling they are trying to perform unnecessary procedures, stays, etc, to squeeze money out of the patients. It's also pretty filthy. This will be my last visit here or with West Coast Dental.
Ixtla Orozco
I love the dental place and the area of it but the only thing I didn’t like was the wait time. I took my daughter to her appointment which was at 2:00 pm. I didn’t get called in till 3:00 pm. And you might want to take a sweater as well because it gets very cold in there.
Ryan Duignan
I've been to dentists on 4 continents and yet somehow this place is by far the worst I've been to. There was a 90 minute wait to be seen before my cleaning, but once in the back the assistant told me cleanings weren't being done that day. Finally, the dentist saw me and gave me an exam and he said I needed a deep cleaning (which they weren't offering until August). I asked for a regular cleaning, but they refused. They had a litany of other dental recommendations for me totaling over $5k -- and that's after the help of my pretty decent insurance coverage. To top it all off, I researched and scheduled an appointment here to see a specific dentist at this clinic. Initially, they told me he wasn't there that day, but an assistant told me later that he hadn't been at that clinic for several months. I somehow spent three hours in the office and never even got a cleaning. A few days later I went to a different dentist and they said a deep cleaning was not necessary and performed a regular cleaning. They also didn't try to upsell and overcharge me for a variety of other procedures. Avoid this place at all costs. It really is the worst.
Hi, Ryan. We are so sorry to hear this was your experience, and we apologize for any miscommunication from our staff. We strive to provide great service to all our patients. We would like to offer her an opportunity to reach out to us personally so that we can try to correct the situation. Please contact us, If you’d like to email us, please do so at feedback@westcoastdental.com. We can assure you that this is not a regular occurrence, and would be honored if you would give us a second chance in the future.
Dental Center of Highland Park
Abraham
Just a joke of an operation. Third time here and every time over an hour wait to be seen. I'm here for a simple X-ray . You would think being a descent size business that it could be run more efficiently. Absolutely no regards to people's time
Hi, Abraham. We appreciate you letting us know about your experience, and are sorry it wasn't a more positive one. Our priority is to provide the best patient care, and as a result we usually discuss a number of options that either the patient has expressed interest in, or that we feel would be beneficial to their overall health.
Dental Center of Highland Park
Thanks for the 5 star rating, Lorraine!
Dental Center of Highland Park
Thanks for the rating, Jafet!
Dental Center of Highland Park
Hi, Kashon. We are sorry to hear about your negative experience. We strive to provide great service to all our patients. We would like to offer her an opportunity to reach out to us personally so that we can try to correct the situation. Please contact us, If you’d like to email us, please do so at feedback@westcoastdental.com.
Dental Center of Highland Park
Thank you for the 5 star review, Andrew!
Dental Center of Highland Park
Gerald Desmond
I entered into the office and at first things went well all the staff seemed nice. But then they continually attempt to sell you on different plans including one that i told them that I could not afford. I went back several times to deal with a decaying tooth to which I left each time needing more work. In review of some photos I took in their office of my x-rays. They didn't even look to see the root tip which had abssed into the bone. Causing my serious pain. As a veteran and human being I have never felt more disrespected in a dental office. Now I'm in the painful process of getting reimbursed for the cap I paid for on a promotion rate which they said they would have to "see if they could honor" even though I have never received the cap. Then when I call calmly because I wanted to check my status I was met with irritation and the receptionist was being rude even though I was maintaining my calm.
Hi, Gerald. We are sorry to hear that you felt our staff was pushing a hard upsell into any unnecessary treatment. Our doctors always do their best to diagnose and treatment plan for patients while presenting them with a variety of treatment options based on their dental plan, insurance, or costs of treatment. We are not interested in "selling" patients anything. We are a medical professional who cares about making people's lives better by helping them have healthy teeth and the smile that makes them feel good. If there is anything we can do to further assist you or help with any future dental needs, please contact us anytime at feedback@westcoastdental.com
Dental Center of Highland Park
A CAALR (ACAALR)
Overall pleasant. I got Dr. Jonathan Peri‘s name from a list of oral surgeons from my health insurance provider HealthPlex. Of all the offices I called and they were quite a few of them from the list, his was the most responsive. Some didn’t even bother to call me back. A few had a problem of not listening and doing all the talking. Not the case here. The only problem that I had with this office was the snafu of who should send the records and the referral slip that they wanted me to do it, and that should be the responsibility of both offices of the dentist referring and the surgeon’s. I’m the patient! I have enough problems with that as it is! I believe my dentist’s office eventually took care of it. I’m a stickler for too many x-rays as they had to take additional x-rays at highland park. But these are a special kind that rotate around your head so eventually I didn’t mind. Overall Dr. Perry was fast and he had to remove not one as originally planned but two or three three molars in my mouth. I highly recommend. If I need to go back to have any kind of oral surgery again moving forward, I definitely would be more inclined to come here and see Dr. Peri.
Hi! Thank you for your feedback as it helps us on improving our practice in the future. Your kind words about our staff was greatly appreciated. Our top priority is to provide the best dental care possible for our patients. We look forward to seeing you again very soon!
Dental Center of Highland Park
Kyoka Mckinnie
Although there was a slight wait. The staff took the time to make sure I was comfortable and my experience was pain free
Hi, Kyoka. We apologize for the time you spent waiting, but we are very happy that you enjoyed your experience with our staff. See you again soon!
Dental Center of Highland Park
Philip Berger
There was a long wait, but the entire staff were very nice!!! They weren't doing any cleanings because of COVID-19, but I had an exam and will go back for some fillings. Im scared, but that's my mouth! I will report back. My only comment is both the long wait and the hygiene of the x-ray area was dirty / messy - but I understand that everyone is rushing back after quarantine to get their teeth fixed. Staff was very nice and helpful!
Thank you for your review, Philip! Yes, you are absolutely right - the dental office can be a scary place; however, we are glad that we were able to change your perception and get you on-board for maintaining and keeping your teeth and gums healthy. We hope to see you again soon!
Dental Center of Highland Park
Thank you Luis for sharing your experience with us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you again. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Duy Nguyen
Professionalism and laughter in dreary distant times. Best place in the hood!
Nyein Su
Very good, high tech, & clean place. Staffs are very friendly and patient~ the manager and the dentist explained to me about the procedure when I wasn’t happy with what happened in another clinic~
Yussuf Rezk
Absolutely terrible service, I was scheduled for a simple cleaning and I had to wait about 2 hours past my appointment simply to get a doctor to see me then I was told that the doctor is unable to preform the cleaning today. This place is beyond frustrating and everyone is just super incompetent I would not recommend it.
Ryan Fishman
Terrible company. They made me an appointment to an office that was not even open! They didn’t call and tell me it was shut down, then they send me to another office and they didn’t treat me. Stay away from these awful people.
MIGUEL ANGEL
They are always over booked. Usually takes 2 1/2 hours to get seen and even longer to get out of here. No point in making an appointment
Caroline Herrera
I have many years experience working as a Dental Assist. My tooth extraction was a horrible experience. The dentist pulled my tooth with such force his tool traumatizing me for ever. He did not comfort me at all when I started crying. Rough as heck. Then after all that wanted to give me motrin. I will not be coming back
Yessenia Nieto
I got My braces done here and for the most part had a very good experience so i decided To bring my child here for dental. Worst idea ever !!! Appt was at 3pm . I got There at 2:30 because sometimes there is a bit of a wait . My kid did not get seen till after an hour and 10 min just for X-rays . Then they told us we had to wait in the lobby some more time until a room opened up !!!! I told the front desk that i had Been waiting long enough my appt was at 3pm and I’m just getting seen at 4:10 . All she could say is “yeah i dont Know what to tell you ....” they finally get me in a room i wait Another 20 min. 3 different people come by telling me 3 different things my daughter needs . The dental assistant finally comes in to do her cleaning and asked me what my daughter needs .!? No communication whatsoever , by the time we got out it was another hour and 10 min later . Just wow ..
mara miguel
The waiting time is so long but in fairness I was given a heads up that they are short staff . The dentist was excellent though but needs improvement on office ventilation.
Mario Castaneda
Best and easy time to get my work done. Needed a root canal and a few other things. Could not afford all of it so I got the root canal and they helped me along the way. And very affordable also
Carmina Calderón Santos
I had an appointment at 10am. I showed up at 9:45am and they didn't take my X-rays until around 10:20 and wasn't seen again until almost noon. I missed half a day of work, so by the time that i'm seen and they let me know that i needed a deep cleaning that was gonna cost me $125, I grabbed my bag and left. I probably would not have been opposed to paying that money if I was seen on time, or if they offered thorough explanations for the services and treatments they keep recommending. This was the second time I came to this place and was unsatisfied with the services. I will not be returning again.
Nathan Diehl
After purchasing a dental plan through Anthem Blue Cross I was directed here by my healthcare rep. As this was my first checkup in quite a while (1.5 years) and in a state where I'm a new resident to boot, I had my reservations. I don't make much and this dental option was one of the few I could afford. Despite what other reviews claim, after arriving my information was processed quickly and within 15 minutes I was seen to. The preliminary X-ray service seemed a bit cursory, but after seeing the prints it's clear the staff were thorough. After that I was moved to the dental chair for my proper checkup. I had a bit of a wait, but nothing to complain about. The office was calm, clean, and orderly. Several assistants swung by to chat. They were amicable and informative. After another ten minutes, I was seen by Dr. Lev. Dr. Lev had the accent of an Eastern European and displayed a breadth of knowledge about his practice. He communicated, with total transparency, what my top concerns were as well as my treatment options. After brief discussion he left me in the hands of another assistant, who once more rehearsed what I wanted done and the price, insurance factored in. With her guidance I was able to select treatments that needed to be taken care of (caps for a few cavities, gum sanitation) and sideline some of the more expensive treatments for the a later time, when I'll (hopefully) be in a more financially stable position. Her words : "I like to rehearse treatment options with clients at least twice so that, after we operate, they aren't blindsided by their final bill." After Dr. Lev, the honesty of her comment wasn't a surprise. Yet another reassurance that I was in good hands. Carrying on, the operation (caps and gum sanitation) took about an hour and half of constant work. At no point did I worry about the quality of my treatment. All in all, DCHP -- despite being secreted away in a tiny corner of a Fig Ave retail space -- was very professional and I'd recommend it highly. To the staff : all the best. Us sore-tooth, bleeding-gum people are appreciative of your work.
Alejandro Magallanes
These guys are GREAT! They took care of my wife's pain in one day. She was afraid of visiting the dentist, but left their office feeling happy and secure. I visited soon after. They took x-rays and recognized every issue that needed to be addressed. I didn't have to wait long for my appointment either. The people who work here are great. I've seen some of the patients coming in and out of there yelling, cussing at fellow family members, arguing about payments and insurance, etc. I don't see any of this as a reflection of the office workers or dental hygienists. In fact, they handle the "drama" pretty well. Parking sucks, but it's Highland Park. What you gonna do. Overall, this office is great. I'll report back after getting major work done.
Adriana Guzman
I was referred to this office to get my daughter's 4 wisdom teeth taken out and at first I seemed comfortable sending her. At consultation I received a call from my daughter stating i needed to pay an amount of $1272.00, for procedure. I asked to speak to the person who was quoting the following amount. Perla got on phone and stated she needed bone graphing @ $450 x2= $900 , plus$250 for nitro gas to relax her and additional $176 for copayment. Which did not add up to amount she was giving me. I asked if they could hold off and contacted my insurance carrier and they stated that bone graphing is for implants and questioned why they needed bone graphing on wisdom teeth being extracted. And as far nitro gas that is not required. Local numbing is fine when performing procedure. At this point I felt like this office was just trying to make money out of me. Perla was so persistent and kept cutting me off when was questioning procedure and cost. Bottom line I had my daughter leave this office contacted office that referred me and told them they should not be referring patients to this office. They are not honest with with prices quoted to patients. People do your research before you agree to pay a penny. I have PPO insurance I cant imagine what they are charging others with HMO. After scheduling another appointment elsewhere. I contacted office again for my daughter's panoramic xrays and was told I would have pay $25 to get them released. They have no use for them and my insurance covers cost, why do have to pay them for something that belongs to us.
Thank you for taking the time to bring this issue to our attention. We would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
B T
Was excited to find a dentist within walking distance, but please DO NOT go here unless you absolutely cannot find another dentist. This was probably the worst dental experience I've ever had and it was only my first time there. Please take these negative reviews seriously. I waited in the lobby for 1 hour, fine I thought they're a little backed up for the holidays. I was finally called in for an x-ray and then put out into the lobby again for another 20 minutes. I informed the receptionist I needed to get to work and was waiting for a while. She put me in a room where I waited a THIRD TIME for another 20 minutes. The dentist came in and explained some basic things to me and tried to upsell me on some gum retainers which I declined. I was simply there for a check-up and cleaning. Then he left and I waited AGAIN for 15 minutes and was informed by the office manager I would have to pay $105 out of pocket for a cleaning???? My insurance covers cleaning so they were clearly trying to charge me more and I expressed my frustration that I've been waiting for 2 hours at that point just to get a simple check up. Then I waited again while the dentist and his assistant ran in and out (clearly he was taking care of several patients at once) and then they numbed my mouth and left me there with no explanation for 10 minutes?!!!! Why do you need a numbing for a cleaning, so ridiculous and I was left drooling all over myself for 10 minutes. He came back in and finished the work in 15 minutes and rushed out. They need to fire whoever is doing their bookings, accepting this many people for the same time appointments with only one dentist on hand is irresponsible and greedy. It stresses your staff out because they're attending to too many people and rushing through procedures which could potentially cause mistakes.
D S
I initially choose this office because it’s so close to home.The staff is great on the dental side everyone is friendly and answers any questions you may have but you have to ask if not you’ll be completely in the dark. But on the Ortho side everyone with the exception of the Doctor have no chair side manner. The wait even with an appointment is killer! Every single time I have an appointment and this goes for me or anyone of my family members the wait to be seen with an appointment is oven an HOUR!!
Dear Diane, thank you for taking the time to provide your feedback with the Yelp community. We always love to learn more about experiences and how we can improve. We want to extend our sincerest apologies concerning all the issues that you have faced. We will handle the issues on our end. We pride ourselves in maintaining the highest quality standards for our patients. We look forward to seeing you and your family again soon! Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Michelle Frederick
This place is horrible. They schedule a time for you and then make you wait at least an hour and half before you actually see a Dentist. I had a filling done here and the dentist cracked my tooth. I would avoid this place.
Aly T
The service the nurse provide was excellent. Unfortunately all the time that I had to wait make me question if this clinic would be the one for me. In fact I was about to leave. So for that I couldn't refer you. I’ll see how it goes in my next visit after that I will make my mind if I continue to use this clinic
Thank you so much for rating us, Trisha. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Highland Park
Dental Center of Highland Park
Teresa Morris
I have not been to a dentist in many years due to being so fearful. I had to have an emergency visit today. Everyone from the receptionist who checked me in .the x-ray technician. The dentist could not have been more professional and caring. Great staff I was treated with great respect . All of my fears have not been allayed however I would return here again without any hesitation. Thank you all
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Charlie Noboa
The staff is polite and accommodating. Dr. Diba is professional and really does put you at ease.
Karen Eshed
There was a misunderstanding, but the manager, Perla, did her best to clarify and address the situation. She and the dental staff, including Eddie and Dr. Diba, were warm, patient and friendly with my two young daughters. As new patients with initial trepidation, my daughters left feeling at ease and wanting to return to this dental office for future dental needs. Thank you, Dental Center of Highland Park!
Veronica Flamenco
Horrible place they never see you at the time of your appointment, you have to wait an hour just for x rays. I was being billed when I provided them with my insurance. I could never get a hold of their biller, I received an EOB from my insurance stating I had zero responsibility yet I received another bill. I do not recommend this place.
highlight hollywood
Make an appointment to wait 2:30 hrs to get you in the room and a place that is not even busy.
Thank you so much for your kind words, Pat. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Zachary Hamilton
Was there for 90min and in that time they were only able to get X-rays taken. They were finally going to start the cleaning but they couldn’t get the water pump in the room to work for that. They left the room without filling me in on what was happening and after sitting there in the dental chair for another 10min without anyone checking in I decided to leave. It was a waste of nearly 2hrs of my day
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Thank you so much for rating us, Angie. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Orlando tube and Jay tube TV
I have been coming here for years. There is a wait sometimes, but today was rediculous. I waited 2 hours and 30 minutes for the dentist to come in and look at my child for 30 seconds and say I would have to make another appointment for a procedure. I can make another appointment, but don't waste 2.5 hours of my day for a 30 second consultation and not even apologize for the rediculous wait. Also, tell your front desk people to stop fighting with each other and making smug remarks behind each other's backs, it creates a very hostile environment
Thank you so much for rating us, Emilye. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Maria Mendoza
My experience was very unpleasant, there were too many patients and the waiting time was very long. Other people were complaining about the bad service. They shouldn't make appointments for so many people at the same time.
Gricelda Jimenez
I love coming here because it's close, convenient and they are open on Saturday's. The only issue I have is with Ortho and not communicating effectively when an Appointment is canceled or rescheduled.
Chony Moro
So they took my husband in to the room, the specialist applied the anesthesia to work on him, little after that! Charlene, the girl in charge of insurance verification came to the room saying that he can’t be treated because the Dr is not in the network... they wanted my husband to go home already numb but with out any work done. It was unreal to wait 2 1/2 hours, have my husband numb and then tell him SORRY we can’t take you, you can go home.. we didn’t walk out right away, we called the insurance to verify and talked to the manager or the person in charge and they ended up taking my husband back in the room to do the job he needed to... my complaint is that they let the Dr. inject the anesthesia with out being 100% sure about the insurance approval.. So UNPROFESSIONAL! Not only that, she send my husband a txt saying, hope you enjoyed your visit.. was it necessary to make fun of the situation?
Shelsy Aragon
This place don't appreciate their clients i was going ther there for more than 10 years with my two kids to have dental ,they give appoints ,and took care of us after 3 hours ,after a this time they told me to come back for the cleaning never happen before they said the Dr Yes left they even say sorry they were rude talk back to me the patient really bad experience ...they lost 3 patients thanks to the customer service
Thank you for bringing this to our attention Shelsy. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Joseph Vargas
With the new office manager things are getting done. Perla is so kind and helpful. She is helping me throughout some difficult procedures to get things moving in the right direction.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Hello Karla and thank you for taking the time to bring this issue to our attention. On behalf of the office we would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Thank you so much for rating us, Arely. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Zoe Schwartz
Was scheduled for an appointed, came in and filled out paperwork, waited for an hour and was then told they wouldn't be able to see me that day. Very frustrating.
GunterO_O
Was the worst service ever made me wait an hour and 30 min just to tell me I was going to have to wait another hour
Moving Arts
We had to wait an hour and ten min to even be called in to get an X-ray. This not the first time we have had an extended wait just to be seen. They over schedule every time. They don’t apologize or seem to realize it at the front desk. Then when we got in they jammed us through because we had waited so long but that meant they didn’t talk to us.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Thank you so much for rating us, Alicia. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Thank you so much for rating us, Joey. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Lori Umana
This is the worst place ever allll they do is waste your time and milk your insurance I took my son to remove a spacer and was told I needed to see a specialist...only to be told he needs an authorization but he was given instructions to be npo and be there first thing in the morning I didn't know a spacer was a special procedure.horrible patient assessment.im never going back!!!
We are sorry to hear you that your experience with us was less than exceptional. We believe in being preventative with diagnosis so that problems do not become worse and more expensive. All diagnosis by doctors are documented by x-rays and follow the guidelines of dental governing body recommendations about dental care. If there is anything we can do to answer your questions on the procedure or help with future dental needs, please contact us anytime at feedback@westcoastdental.com Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Lisa Cisneros
I was so excited that I was approved The people there are caring and willing to help you They take time to tell you about your teeth and what they recommend ?
Thank you so much for the kind words, it was a pleasure meeting you and treating your pain. You are an amazing patient, thank you for making our job easy. Smiles, West Coast Dental of Highland Park
Dental Center of Highland Park
Brittany Garcia
This place is the WORST they don't know how to manage their time whatsoever. They schedule too many appointments knowing they won't be able to take everyone, then they use the excuse that "unexpected things pop up". Seems like these unexpected things pop up all day long. I saw the staff falling asleep while on the clock. I was rescheduled 5 times in the past 3 weeks. Completely wasted my time, made me go in 2 times and wait an hour each time before making up lies for why i wouldn't be seen when the truth is they dont know what they are doing. Then they call me and tell me that I'm missing my appointments when they are the ones telling me they won't be able to take me the day of my appointment. After the 3rd time of rescheduling me for an 11am appointment they then call to tell me i need to go in at 7am (when they're not even open) then call me back and say oh no it has to be at 10am. You need new management and you need to retrain your staff so they can actually know what they are suppose to do.
Aaron Tilly
Wait was very long. Appointment was at 11:30 didn’t get called until 1:30ish
Heather Smith
My son needs to have a tooth pulled. We had a consultation on June 29th. We spent two hours there and were given an appointment on July 20th to have the work done. We got to the appointment early because of the long wait time. We sat there for 40 minutes before they told us the oral specialist wasn’t even in. They rescheduled his appointment for today. We were there for nearly four hours before we were seen. My son has Autism (which I made very clear when I scheduled the consult back in May) and has a difficult time waiting. He was already over it after waiting for an hour. By the time he was seen he was overly agitated. The oral surgeon numbed the tooth with the gel, two seconds later stuck a huge needle in his mouth, and needless to say, my son freaked out. He was crying and begging me to take him home. Then they told me he needs to see a Children’s oral surgeon, which is who is was supposed to have been seeing already, so to say I was furious would be an understatement. I will never go back to this place again, EVER! And, on top of that, they had 35 patients in this small waiting area with one dentist and one oral surgeon working. Very bad work ethics. They should be ashamed of themselves!!!
Mark Franco
My visit was absolutely infuriating. It is hard enough to take time off of work to visit the dentist as it is, but having me wait over an hour and 40 minutes past my appointment time just for the staff to take x rays made me want to change dentists immediately. I came in over a year ago to get a regular cleaning, and they told me i would have to wait 6 months for the deep cleaning since my insurance only covers the regular or deep cleaning and that my mouth would need something in the middle and that I would have to pay out of pocket, which I understand. They told me this 6 months ago, and today when I went in they told me I needed the same thing as the 6 months prior. Then they tried charging me $450 for the cleaning which is money I dont even have. Also the 6 months prior i met with a specialist who was trying to make me spend $500 to get my wisdom teeth removed without even telling me that I had the option to send in a picture of my x rays to my insurance to see if they would waive my cost. Your system is broken and your staff dont even want to be there. Every review I have seen online expresses similar complaints and Im just going to take their advice and switch dentists, because upon my third time visiting this facility, I've always waited over an hour and 30 minutes past my appointment just to be seen and told that Im not covered for what I need.
Jessica Stembridge
They are the slowest office I swear. My appointment was at 1 I made it in the back 57 minutes later after I complained. Then when I got in the back I waited almost another hour ??♀️??♀️??♀️
Emily Sheryl
They care more about making money than thier patients. Steer away from this location.
Thank you for bringing this to our attention Emily. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Matthew Smith
Fully incompetent! Waited 9 months for a deep cleaning. Been on the office 4 times. Still no cleaning. A bungling catastrophe of incompetence!
Thank you for bringing this to our attention Matthew. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
We're sorry to hear you didn't have a great experience. Thank you for letting us know about the mediocre service you received. We'll address this matter on our behalf. It's our priority to make sure every patient leaves with a smile. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Thank you so much for rating us, Socorro. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Louis Rigolosi
They are understaffed. If you want to come here, expect to wait 2+ hours to be seen.
James Albright
9:05 am rep opens doors (about 10 people waiting outside) 9:15 an 9:25 other staff arrives with BREAKFAST , 9:45am and im still waiting for just a check up!! I arrived at 8:45am FOR A 9AM APPOINTMENT , not a 10 or 11am , this is unprofessional , where is the staff ? HUNGOVER AND LATE????
Mark Tassi
The dentist was very competent and diagnosed and solved the problem. I'm happy to find a good dentist nearby.
Thank you very much for sharing your experience. We are thrilled to read about your experience in our office. All the best, Dental Center of Highland Park
Dental Center of Highland Park
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
sonny Guerrero
I like the service, Kathy is very good,my only comment is the waiting time. Im already ar the hot chair but i have to wait for at approximately half hour before they beat you up. Customer service by far very good.
George Mitchell
I didn’t read the reviews until I was sitting in the waiting room. For 4 hours. Waiting. 4 hours. And I had made an appointment a week in advance and I have dental insurance. Definitely wasn’t Beverly Hills. However, I did give them an incredible 4 stars and I’ll tell you why. The oral surgeon was badass. Chairs lined up 3 side by side, and this fool was pulling wisdom teeth like it was his joy in life. I had 3 difficult extractions done in a jiffy. Be patient if you can, the treatment was no nonsense and painless.
Rosa Rios
The doctors and staff are very friendly. But they're quite late. If you have an appointment and it suits you, to say the least, they'll get you in within an hour and a half. The only downside is the long wait, and there's hardly enough staff working. Sorry.
Thank you so much for rating us, Bert. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Highland Park
Dental Center of Highland Park
Dear Joshua, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, West Coast Dental of Highland Park
Dental Center of Highland Park
Lucy Carrillo
Very friendly staff! It’s definitely a gem In highland park! I would recommend this place to friends and family.
Thank you so much for your kind words, Lucy. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Melissa Rivas
My babies love the Pediatric specialist. She makes them feel at ease and heard while providing excellent care
Thank you Melissa, we strive to make your visits to our office as comfortable as possible. We are extremely happy your experience was smooth. Thank you again and see you soon. Dental Center of Highland Park
Dental Center of Highland Park
Dear Karen, thank you for taking the time to provide your rating. We always love to learn more about experiences and how we can improve. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. We look forward to seeing you and your family again soon! Sincerely, West Coast Dental of Highland Park
Dental Center of Highland Park
Thank you so much for rating us, Jessica. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Thank you so much for rating us, Flore. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Tabitha Veneracion
Zero stars! Zero!!!! This place it the absolute worst I’ve come here multiple times because they would not do all of my work in one day. They did not tell me I was going to have to pay for the treatment until after they started. I have sat in the waiting room for up to two hours waiting to be brought to a room and then the appointment would take 5 minutes. They over book their appointments they never have time to see everyone. They’re always having to reschedule patents because of over booking and a lack of working dental chairs. I’ve sat in the waiting room for hours and have other people walk right in and be taken back which I do not understand. Not to mention every time you go there you will see a new doctor so don’t expect to build a relationship with the person who will potentially be drilling in your mouth. I’ve worked in the dental field before and at bug chain dental offices similar to this one and never have I seen an office so unorganized and ill managed. On an to top it off I received a text thanking me for coming to my appointment when I was STILL SITTING IN THE WAITING ROOM YET TO BE SEEN! Ridiculous! I will never step back into that office. And I hope no one else has to experience and Dental Center because I’m sure they are all like this not just the Highland Park location.
• If your appointment was longer than expected due to an a dental procedure running over we truly apologize for your wait but sometimes providing high quality dental care does take time and for time to time unexpected things occur that will put our doctor behind. We do our best to notify patients at check in and keep you updated along process so you will always know how long your wait will be and give you options of rescheduling if you prefer when this happens. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
jessica flores
Good experience overall. The ladies in the front were nice, the X-ray tech was nice, and the dr was very nice. Had to wait about an hour and a half to be seen, but other than that, they were all nice .
Thank you so much for your kind words, Jessica. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Center of Highland Park
Dental Center of Highland Park
Wesley Baxter
I went in for a cleaning. Waited two hours before a dentist measured my gums and tried to sell me gum irrigation for $150, after I said no thanks they told me the hygienist was out and I wouldn’t be able to get my teeth cleaned. Then the lady that did the x rays offered to clean my teeth. She was great, but I will never be going back
We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile. Sincerely, Dental Center of Highland Park
Dental Center of Highland Park
Horacio Fuentes
I was treated excellently by the staff who were friendly with all the patients. It is a beautiful environment. They are all professionals. I recommend it to anyone who needs these services. thank you
Dear Horacio, thank you for taking the time to share your opinion with other members of the community. We pride ourselves on providing exceptional service to every customer and are happy to receive your appreciation. We hope to see you here again, and please bring your family and friends. We'll make sure everyone enjoys the same quality of service! Sincerely, West Coast Dental of Highland Park
Dental Center of Highland Park
edgar alvarez
I waited 2.5 hours just for a consultation. Seems like all they want to do is profit the most out of you. Go somewhere else.
We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule, unfortunately, emergencies and unforeseen issues in surgery/other at times put us behind. We would love the opportunity to renew your experience with us and we can assure you waiting is not something you can commonly expect.
Dental Center of Highland Park
Tiffany X
There are plenty of options for a dentist in Highland Park you should choose any but here. I have gave these people chance after chance to at the very least be professional not kind not courteous just professional!!!! They lied and wasted my time repeatedly. I look different then almost everyone that works there. The one person I see that is there hasn't been there as long as me and to me is just "a face". Today was the last chance!
Dear Sami, we are extremely sorry to hear about this, and even more sorry to disappoint a patient. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again.
Dental Center of Highland Park
Syn
The place used to be really good, I've been a patient for more than 2 years and everything was going well until they changed the whole staff, all of the sudden there are new dentists and staff and they dont know what they're doing. Especially the guy who's in charge of the orthodontist area. Instead of him helping me he said to me "oh pues", that's not a way to treat customer, and I dont mean it that im always right but regardless of the fact that's being disrespectful. He put my appointment in their system at 4pm when I clearly told him I had it at 10am. They called me 3 times reconforming my appointment at 4pm and yet when I showed the day of my appointment they said it was at 4pm even when in the card they gave said 10am, they kept me waiting for more than 2 hours. Overall I won't recommend this place no more, once I'm done with my treatment I just find some other place.
Dear Synysterlaalo, we are so sorry for the miscommunication! We understand your frustration as you repeatedly confirmed your appointment for 10am. If you would like to speak to us directly, kindly feel free to contact us at feedback@westcoastdental.com. We will be more than happy to assist you in understanding the details.
Dental Center of Highland Park
Dear Jamie, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
Dental Center of Highland Park
Ashley Renee
This is the worst dentist ever. Do not go here. They are extremely rude. Everytime you go in there’s always a new manager, and new receptionist. That right there should tell you that somethings wrong if there’s new employees every month. The receptionist clearly have no dental experience. They will just book your appointment without telling you that you have to come back in a week or two. I live in another state and drove 5 hours to get my braces off for them to tell me I have to come back in 2 weeks. They were well aware of were I live and still did not tell me that I would have to come back. The receptionist knew exactly what I was coming to do and said nothing. I was called 3 times in one day to confirm my appointment and all 3 people failed to tell me it takes 2 visits to get your braces off. I live in another state, I can’t drive out here every other weekend. That should have been explained to me before my appointment was booked so I could’ve planned accordingly.
Hi Ashley, we are sincerely sorry that we failed to deliver an exceptional experience. Our patients' comfort is of upmost importance to us, and we take great pride in having set a new standard of care in dental patient comfort.
Dental Center of Highland Park
Sophia Avitia
Worst Experience of my life. The staff from the receptionist to the dentist are the absolute worst! The front desk gives you false information. The billing lady is ridiculous at explaining my coverage. They try to charge you for everything even if your insurance covers it. The dental assistants are rude and inconsiderate towards patients. Do not go here. I brought up all my concerns to the office manager after being frustrated that a root canal and crown took over 3 months to complete.I explained how horrible her staff were and how i was only speaking up because i seen how they mistreat patients who do not speak english. So if they are taking advantage of me i can only imagine how they are billing and treating patients who cant speak for themselves. She did nothing with the information i gave her. Ridiculous.
Dear Sophia, thanks so much for writing. Our team takes a lot of pride in its work, and it saddens us to know that we have failed to meet your expectations. We apologize for any inconvenience that you have experienced during your visit. The more we know, the more improvements we can make, and we hope you'll decide to give us another chance in the future.
Dental Center of Highland Park
Zara Park
They overcharge you! I had my dental benefits pulled up on my phone and showing them that a general teeth cleaning has no co-pay and they still insisted on charging me a co-pay. I already knew this place tried to "up sell" you when you go on, so I was prepared with my benefits, but I didn't realize that they would REFUSE to give you your general teeth cleaning that your insurance has already paid for! They also insisted that they take x-rays every 6 months instead of the insurance mandated yearly x-rays. I over heard the guy next to me try to work out a payment plan for all of the up sales and over charges and now I feel sorry for him. I ended up walking out after sitting there, in the chair for TWO hours and not even getting a teeth cleaning. The billing lady kept showing me a BS insurance sheet with prices that did not match what I had pulled off of my plan site.
Hi Zara, we’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile.
Dental Center of Highland Park
Enjoli Ferrari
I am so very disappointed with this dental office. I made an appointment for 3:00 pm on a Tuesday and waited an hour and a half before I was told I'd have to wait another 30 minutes to be seen. Then the receptionist tells me " oh, you never know what kind of day we will have here and today is just busy. Do you want to reschedule?" This place is double booking customers for profit and obviously don't consider or value their clients time. They are taking advantage of those who have minimal options to go elsewhere. Beyond ridiculous and inappropriate.
DJ DIFUSION
Even if you have an appointment they do not go by that rule, I think they should just make this office first come first serve service or walkings welcome. My appointment was at 12pm and after 1.5hr later and couple of people going in before me they said we are just waiting for a room to be empty so the doctor can see you. I saw other people waiting for more then 3hrs with appointments.
Jael Ra
DO NOT BRING YOUR CHILD TO THIS OFFICE! I caution every parent to avoid this office at any cost. They don’t offer quality service or care about the patient’s needs. These people have severely damaged my sons teeth and jaw. I now have thousands of dollars worth of additional bills just to correct what their orthodontist did. Worst of all my child is left traumatized from the entire experience. I reported the problem to their main office, and they did NOTHING. We are still receiving calls from their billing department regarding money they’re “owed”. HORRIBLE HORRIBLE service.
S A
Bad service especially in the front desk. The person attending me on the call was Yessica V, I've called to get a copy of my panoramic and they had said to show up to sign a release form and so it happened and they said it would have taken 3-5 days they never called me back what's so ever and I ended up returning the call back to see if it was ready..... they ended up giving me a copy of my xrays which I never had wanted because i clearly had said panoramic image on the release form. Furthermore, when I asked i wanted the panoramic she told me it was 35 dollars I said fine I'll be there tomorrow to pay for the panoramic I got there just to be told it was 85!? The ones working in the front desk should have a sense of good judgment and knowledge instead of giving false information. Waste of my time just driving over there!
Thank you for your feedback as that is important to us. I am very surprised and at the same time sincerely sorry that any staff member that you dealt with was rude. We pride ourselves on our commitment to providing world-class customer service and anything less is unacceptable.
Dental Center of Highland Park
Hugo Ledesma
I just call to ask a question about if they accept medical or just insurance, and the system is way worst than Kaiser answer machine ohh well, I go to another doctor.
Thank you so much for providing this wonderful feedback!
Dental Center of Highland Park
Sevan Orichian
It’s excellent service front desk and the dentist. I wish I knew from long time ego the Dental Center of highland park .
Thank you Sevan! We strive to make your visits to our office as comfortable as possible. Dental Center
Dental Center of Highland Park
G molina
Friendly atmosphere, the Doctors assistant was on top of it ..they handled me right away.. I think I found my new office..
Raymond R.
I just came to the dental center to have a check up done after 2 years of neglecting my teeth. The dentist were very informative and took great care of me! The office manager had excellent bedside manor and worked with me my financial situation and insurance to offer me the best care possible. After checking out other dentists in the area this one made me feel the most welcome and comfortable. They offer off street parking right by their front door, which I found convenient. Everybody is different when comes to Dental Insurance.
Laria Arevalo
Leslie the ORTHO receptionist was such a pleasent person to speak with and be greeted by. She was helpful and made sure i received my follow up appointment, even after she was about to leave the facility.
Alma Garcia
I’ve been coming to this dentist since I was little! I like it, they’ve upgraded.. the only thing I would like for them to do is let me know what they are doing to me. I always have to be asking.. “So what’s this for?” Or “what did you add?” I feel out of the loop of what’s happening in my mouth! It would be nice to get some explanation to know what’s happening in the process of my braces.. other than that, the staff is nice. If I ask them something, they answer it without hesitation, or an ugly face.
Ashley P
All they care about is taking your money they careless your pain very rude establishment.
IAmcurls
I had a bad experience at all the west coast Facilities this one by far is the worse beware.
MyEssence Product Reviews
Worse place to go to avoid bad dentist and bad worker with attitudes
Robin Casepo
Your sevice sucks...when your in pain and expect to see the dentist after waiting half an hour after your appointment time then to be told that the dentist can't take you because he's behind inpatients just because we are medical recipients doesn't mean we get to be treated like animals that really pissed me off when the guy came in and told me that the doctor wouldn't be able to do nothing for my root canal and I was in pain hope you improve your service Robin casepo
Patrick
Made appointment was called 10min up to date equipment, Cool staff great doctors very through tell's it like it is!
Suzan Sanchez
First, when I asked for a orthodontist appointment the receptionist told me that if I couldn’t come on that day then there wasn’t another appointment until May. When I said then I’ll look elsewhere she hung up on me. When I went in for referral/authorization I waited 45 minutes after my appointment time to be called up. Staff didn’t care about any of the patients or their time. I have switched dentist offices and will never be back there.
MR
I am happy with the service I receive for my family and I. Dr. Arthur is professional, friendly, provides excellent customer service and his confidence in what he does is comforting. I did have a terrible experience with Dr. Sarah Goldstein who was completely opposite of what I mentioned about Dr. Arthur. Do not recommend her!!! Very unprofessional. The staff are friendly, knowledgeable and I would recommend Dental Center of Highland Park. A happy patient!
Bobby Howard
I had a very good experience at your office . the young man that took care of me was very professional and nice. 1out of 10 i give ypu 91/2. Thank you so much for a wonderful experience.
Jason Ojalvo
Did not know what to expect for a root canal and I had a pleasant experience. Recommend!
Heidi C
The receptionist has a bad attitude, first impression matter and apparently this women is in the wrong field she does not make any eye contact when speaking to you. Waited for 30 minutes and walked out, the wait was for insurance verification .
Christopher Sanchez
So badly want to give this place a three stars! They provide Wi-Fi, free parking a block away, and TVs always on. Less expensive than competitors (although you should shop around, get a printout). The problem is a couple members give a bad vibe. Their male doctor bothers you after treatments to complain about your lack of brushing. He won't give you his name even when asked and gets treated with way more respect than you, the paying customer, do. When he gets fired, can I bring this up to a four. Another negative star is for the wait time: avg. 50 mins-over an hour after your appointment's scheduled. Happens multiple times, so be prepared to wait. Wi-Fi's free & works well. Restaurants are next door, brush your teeth w/ provided cute hygiene kit after. Ortho (incl. staff) is ONLY open on Mondays, so you MUST set appointments then, even the management. Magazines, wall-mounted video games provided, and most of the employees are kind. Need to treat customers better is the thing.
Jazz Jackson
The office staff was super friendly. I went in for braces and got them put on the same day. It was painless and comfortable. Thank you.
Alison Zavala
I wish I never went here to get my braces on. They make you pay every month and all they do every month is change your braces color. The receptionist give you attitude and don't help you at all. And the orthodontist assistants do everything fast. I recently had an appointment and all of a sudden my spacers are loose, and have to wait two months to get them glued back on. I DONT RECOMMEND!! I wish it wasn't to late to leave this ortho and switch.
Jasmin Garcia
The worst place evr take so long and when u try and talk to the receptionists she is so damrn rube waited 3 hrs after my son got his xrays and had to come back another day the next appointment was ridiculouse my son was frustraded of waiting for over a hr and a half that the receptionist got mad when i told my son to sit down and relax. And told me not to grab my son that ways! He wouldnt have been so frustraded if they would of done what we came yere for!!!
Joe Charles
The entire staff made me feel very comfortable. No complaints at all. Great facility.
Drin Elliott
Dentist who did my fill in could've been a lot better. However, the office manager & receptionist were very nice and informative. They were the saving grace of my whole experience ??
adan ineguez
My experience at this place was not good. From the moment I walked in it was a bit sketchy. Front desk was girls were friendly that's about it. The entire time there I was uncomfortable and even tho I know there is a lot of work to be done in my teeth I felt like was being haggled by a sales man. At one point I had to telll the dr to be upfront with me and to be honest. They were trying to charge 600 dollars when I initially just went in for a simple check up. They said I would have to pay that before I left. Being part of the 99 percent I can not afford to drop 600 unexpectedly. All they kept saying oh but u need this and u need that and this is a really good deal and what not. I decided to only do the teeth cleaning because that was all I could afford to do. They said they had set me up in a treatment plan and had already referred me to the surgeon all before I even know all this was happening. My insurance didn't seem to matter to them. Another thing I would like to add is about the staff. As I mentioned front desk girls were friendly. The X-ray guy looked very unprofessional sagging his scrubs all over the place. The dr and assistant working on my mouth were having side coversations about personal lives. At one pint there were 3 people standing around me as they were gossiping. One of the tools that was being used seemed to be having malfunctions and they just wrapped tapped around it to hold everything in place. I will not be going back to this place. Management was dressed up for a clubbing night. I feel bad for everyone who has had abed experience here and for those who have good ones you are lucky.
Mynda Rayos del Sol
BEWARE of this Dental Clinic (WEST COAST DENTAL-DENTAL CENTER OF HIGHLAND PARK). MY WORST DENTAL EXPERIENCE EVER! I went to this dental clinic for treatment of a tooth infection and their periodontist told me that she will treat the infection by doing root amputation, root canal and bone graft as what the treatment plan is of my other periodontist. On the day of the surgery, she numbed me and then told me she will not do the agreed procedure but instead want to extract the tooth but ended up doing gum surgery instead. At this point, they already collected $800 from me and collected total of $1,750. After 2 months, the infection came back and I was told the periodontist is no longer with them. I was promised another treatment but it took 11 months and no treatment was done. The Manager gave me a run around until I suffered severe bone loss constant swelling and pain. They said they are now giving the tooth a one year life span. I was not told about this during the consultation. They promised to put a partial since they just extracted the tooth which was not delivered as well. When I asked for a medical records, they want to collect $250 whereas HIPAA law is to collect only photocopying and mailing. When I reported to BBB, they were forced to give the medical records but it took them over one month to provide it. I strongly disagree on some notes, their form has a line for patient signature but all the notes don't have my signature as they were not shown to me. Take note that these records are NOT in the hands of third party, they have full control of these records. For your protection, always demand that you sign all the notes and request a copy with both your signatures.. I paid money, lost the tooth, suffered pain and not got the item promised, how could this be right??? Let justice be served by God as He knows the truth. What goes around comes around.
Bryan Johnson
Courteous, accommodating, and flexible. Also, does not try to upsell you on services. Highly recommended.
Teresa Hunter
Clean, friendly, professional, state-of-the-art equipment, wonderful dentist and great staff. Very satisfied.
Karen Antonich
I love this place so professional, so friendly you are put at ease! They are so informative and quick to see you, I would gladly tell people about this dental office !!
Remigio Ortiz
The wait time is always at least 30-45 minutes of sitting in the lobby which is why I cannot give them 5 stars. Otherwise, I love this office. Staff is friendly, professional & knowledgeable.
Felipe rosales
Love the fact that they have wifi. And are kid friendly and also speak spanish. Just parking is limited getting the work done.and it's not painful at all. Awesome service thanks everybody at the dental office.
Kimberly Stillwell
The team is very personable and friendly. Great doctors who are helpful in educating and guiding to greater dental health.
Monica Valentino
What I like about this dental office is that they are clean and they get me in and out. They offer incentives for referring new patients and the staff are very friendly. I gave 3 stars because there's always a wait of about 45 minutes after my appointment time. Other than the wait, this office is great.
daniel molina
Dental Center of Highland Park is a trusted clinic. Its experience personal treat you with respect and give you a profecional service using the latest technology. I am very satisfied with my dental care needs at Dental Center of Highland Park.
Ryan Lane
I just came to the dental center to have a check up done after 6 years of neglecting my teeth. The dentist were very informative and took great care of me! Rosie the office manager had excellent bedside manor and worked with me my financial situation and insurance to offer me the best care possible. After checking out other dentists in the area this one made me feel the most welcome and comfortable.
frances frutos
Thee Best Dental center...I have proof...smiles they are the friendliest nice and carry...they do a very good job and that's why I keep coming back smiles.
Ashley Aguirre
This dentist is the worst. They have the worst customer service imaginable. I went in for my first visit with my documents printed and filled out. I was excited to start working with them. #1 their hygienist is rude and condescending and does not explain anything about the procedures she recommends and stresses someone to get. #2 they take forever to come to you and let you know the insurance break down, I had to leave and was told I would receive a call by the end of the day of the next day. I did not receive a follow up call even 2 weeks later. Finally I give them a call and I am able to get a breakdown of procedures and prices. They suggest a crown and I let Leonela ( rude lady) know that my prior dentist suggested I do not get a crown if I am going to get braces. Leonela accuses me of self diagnosing myself. Leonela also states that if I wanted to be followed up with sooner I should have called her. I let her know it is not my job to do her follow up. I told her I wanted to speak with a manager because I did not appreciate how rude she is. She stated rosie v is her manager. Rosie calls me and half ass apologizes and makes excuses for leonela. Luckily I found a new dentist with less exaggerated pricing than this dentist and a million times better customer service. This Dentist is located in Eagle Rock near Vons in case anyone local to Highland Park wants a professional dentist with polite service and good follow up.
Penny Ann
First, let me start by saying I haven't been to a dentist in longer than to admit because I am a scaredy cat crybaby with serious unchecked anxiety. I only came because when I told my kids they needed to see the dentist soon, they called me out on being a hypocrite. The staff here was really friendly, professional and totally did not judge or make me any type of way for not having been sooner. The dentist was very reassuring and explained everything he was doing and kept making sure I was OK. They did not pressure me into more expensive treatments or push anything on me I didn't want/need. I will defiently come back and bring all my kids too. They've made long term cusotmers of us so long as they continue to treat us well!
Rosemary Basurto
There office is very clean. And the dentist compassionate. Overall nice staff.
Yesenia Gonzalez
It was great. I was seen in short notice. The dentist worked well with me and took care of my needs. Also they were very cooperative with my needs.
Janey Rox
My dentist was very informative, she took her time, and also suggested a new item for me to purchase to ensure great oral care at home. I'm excited to take better care of my teeth now!
Jes McBride
Clean, high tech, friendly staff, was not pressured for additional services. Great experience all around.
Tony Rosas
I was very happy with the service. My dentist was very nice and friendly. I also like the convenience and location. The manager was very clear inexplaning the charges. Overall I was satisfied with experience.
Julia
Every dental professional from the front door to the assistants to the dentist made my experience as comfortable and reassuring as could possibly be. Thank you, Julia
Irma Galarza
The staff was very professional. Dr. Roberts diagnosed my problem right away, and gave me an appointment with the oral surgeon. I would definitely recommend this clinic to anyone who needs a good dentist.
Alexsandra Conde
This place is great, don't let the plaza fool you, for 3 years I went to a brighter smile and was so fed up. It's funny because they actually referred me to this place and I end up really feeling comfortable here. The staff are really nice, and like the comments below said Leo is great she is definitely wonderful at her job and I admire that. I got a root canal here and pain was so minimal for a root canal folks!!!. Awesome staff, and amazing work!!
J Myles Carlton
Expert Dental work was performed in a short amount of time. Very pleased with the results.
Alexander M. Garcia
I was actually surprise. Looking at the building. I had question. But after dealing with professionals I was relieved. The work I had done went smoothly. Thank you. Alexander M Garcia
Valeska Rodriguez
Very friendly and they don't talk to you when they're working on your mouth. They're efficient with very little pain.
Maria G. Castillo
Very happy, they treated my daughter with Autism in a very conscious, patient way and the radiologist treated her very well and very professionally. They gave us confidence and treated us with dignity and it is clear that they know what Autism is. Thank you so much.
Carlos Torres
Everyone is very friendly and always have a smile. They really work with you and help you out whenever you need changes made.
Yolanda Meza
There is noting I like about this dentist they over price everything. Also even when you have a appointment don't expect to be called until 30 min later and then they have you wait in there another 30 min. They take forever to get you out if there and there are always switching dentist. It feels as if there only goal is to get more money in they don't care about there patents. I wouldn't recommend it not one bit.
Mari C
THE WORST!! They'll delay the time you have your braces off for about 6 months!! Also, most of the people are so rude and they're not careful. They delayed my braces for 5 months now, so far i still don't have it off. Their excuse were "we lost your mold" and "we didn't put the power band in" like what?! So unprofessional.
Nina Sath
My dad got his dentures replaced here, and he was very satisfied with them. The service was great and everybody was nice, especially Dr Robert. He was the most knowledgble and kind dentist my dad and I have ever seen. Waiting to be seen is quite long but totally normal and worth it. I seriously recommend this place.
Costena Hall
Woah! Im afraid of going to this dentist...and I havent gone, actually i was looking for one close to my home and now i find not so good reviews about this place....well thanks guys i wont go there. I prefer a place with no reviews at all that bad ones...we tend to write on the bad things not on the good ones right?... Ok, lets keep looking!
Contact
5807 N Figueroa St
Los Angeles, California 90042
323-982-0999
Hours
Mon - 9:00am – 7:00pm
Tue - 9:00am – 7:00pm
Wed - 9:00am – 6:00pm
Thur - 9:00am – 7:00pm
Fri - 8:00am – 5:00pm
Sat - 8:00am – 4:00pm
Well I had somewhat of an emergency and I was able to get in the same day and it only took an hour for them to see me and do what they had to do