21229 Hawthorne Blvd Suite A, Torrance, California, 90503
WCDCustomerService@westcoastdental.com
310-792-5600
West Coast Dental Associates of Torrance: Comprehensive, Compassionate Care for Every Smile
At West Coast Dental Associates of Torrance, we go beyond just treating teeth—we care for people. Our state-of-the-art dental office is designed with your comfort in mind, offering personalized dental solutions in a friendly, modern setting. Whether it’s a toddler’s first checkup or a complete smile makeover, our team is here to help your entire family smile with confidence.
All-in-One Dental Care in Torrance
We offer a full spectrum of dental and orthodontic services under one roof, so you get everything you need in one convenient visit:
Preventive Dentistry
Protect your smile with routine exams, digital X-rays (with minimal radiation), cleanings, fluoride, and sealants.
Cosmetic Dentistry
Enhance your natural beauty with teeth whitening, veneers, and personalized cosmetic treatments.
Restorative Treatments
We offer dental implants, crowns, bridges, fillings, and dentures to restore function and confidence.
Braces & Aligners
From Invisalign® to traditional braces, we offer orthodontic solutions for all ages.
Pediatric Dentistry
Gentle care for children in a kid-friendly environment to make every visit a positive experience.
Oral Surgery & Root Canals
In-house procedures like extractions and root canals performed by experienced professionals.
Emergency & Sedation Dentistry
Same-day emergency appointments and sedation options available for a stress-free experience.
Insurance & Payment Made Simple
We accept most PPO and HMO dental plans, including Denti-Cal, and offer flexible financing through CareCredit. Our team will help you understand your options so you can make informed decisions.
Your Neighborhood Dental Team
At West Coast Dental Associates of Torrance, our mission is to provide top-tier care with a local, personal touch. We believe great dental care starts with trust—and we’re here to earn yours.
Book Your Appointment Today
Call us or book online for convenient, compassionate dental care—right here in Torrance.
Allyson Stone
Thank you for sharing your experience! We're happy to hear that Dr. John Lehrer and our staff provided you with a great experience. We look forward to welcoming you back soon! - Dental Associates of Torrance
Dental Associates of Torrance
Heather Storm
Reading these comments, I had very similar (poor) experiences. They doubled charged me for services and have not remedied it yet This occurred 2 weeks ago). They are extremely pushy with extra services and their billing is always somehow inaccurate (in their favor of course). Edit: As per your automated comment below, I have called the office several times and I am always blown off. I'm told they will call back and by now I know this is a lie. They also never answer emails. When will I receive my $350 you overcharged me for?????? Edit: Still nothing. Why do you continue to cheat and lie to customers?
We are truly sorry to hear about your experience. Patient trust and transparency are our top priorities, and we regret any confusion regarding your billing. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
Shauai Li
PLEASE DO NOT GO TO THIS DENTIST. I deeply regret not checking their reviews beforehand—there are so many negative ones—but I was in urgent need of care after chipping a tooth and had to find a dentist with next-day availability. When I arrived, they told me it would cost $695 for an onlay for the chipped tooth. They also claimed another tooth needed an onlay, which was another $695, plus $235 for some "irritation liquid." (I won’t even get into the fact that I was there for 4 hours.) During my procedure, the dentist answered a personal phone call, saying her car insurance called her because she had been in a car accident—yes, during my treatment. A few days later, I found out my insurance actually covers the onlay treatment, so I contacted my insurance provider. That’s when I discovered the tooth numbers they claimed were wrong. Three weeks later, I went back to get the onlay placed. I kept telling the dentist it felt too high, but instead of adjusting the new work, she started shaving down a healthy upper tooth. I had to stop her. I ended up going home with uneven teeth, and my tooth became extremely sensitive to cold, hot, and pressure. I went to three different dentists for second opinions. All of them confirmed that what I received wasn’t even a proper onlay—more like an inlay. They were even shocked at the poor quality, saying the work looked 10 years old. Because of this botched procedure, I eventually needed a root canal on the chipped tooth. They refused to fully refund me. Please avoid this dental office. They don’t bill your insurance properly, the front desk staff is rude, and the quality of care is extremely poor. I truly regret ever coming here.
Hi Shauai, Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about your experience and sincerely regret that the care you received did not meet your expectations or our standards. Patient safety, quality care, and transparent communication are of utmost importance to us. We take your concerns very seriously and will be reviewing your comments thoroughly with our clinical and administrative teams to identify any areas for improvement. We understand how distressing this situation has been and regret any discomfort or frustration it has caused. We appreciate your feedback as it helps us work toward better serving all our patients. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Luis Arbelaez
Terrible customer service. I'm not giving it fewer stars because it doesn't offer the option. They don't even have a customer satisfaction survey. They're only interested in money, and that's it.
Hi Luis, Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. We strive to provide quality care and service to all our patients and take your comments seriously. Your feedback has been shared with our management team as we work to improve. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Josh Haro
Dr Manosov, Lorena and Dr. Amini were all amazing! great costumer service! I did crowns, root canals, fills all went great! Everyone is so kind and professional. Highly recommended !
Thank you for sharing your experience! We're happy to hear that Dr. Manosov, Lorena, and Dr. Amini provided you with excellent care and service during your procedures. We look forward to welcoming you back soon! - Dental Associates of Torrance
Dental Associates of Torrance
Blakey Blakey
I had the absolute pleasure of working with Arvi C., RDAEF, and I truly can’t say enough wonderful things about her! From the very beginning, she was warm, kind, and incredibly patient. She took her time helping me with my impressions and guided me through the entire process with such care and professionalism that I immediately felt comfortable and supported. Arvi’s compassionate nature and calming presence made all the difference. She made sure I understood every step, never rushed me, and handled everything with such gentle confidence. It’s rare to meet someone who combines technical skill with such a genuinely kind and nurturing spirit. Her dedication to her work and to the people she cares for shines through in everything she does. Arvi is not only exceptionally talented in her field but also an amazing person who goes above and beyond to make sure you feel safe, heard, and taken care of. If you ever get the chance to work with Arvi C., RDAEF, consider yourself lucky—she is a true gem in every sense!
Thank you for sharing your experience! We're happy to hear that Arvi provided you with such warm, patient, and professional care. Her dedication and compassionate nature truly make a difference, and we're glad you felt supported throughout your visit. We look forward to welcoming you back soon! - Dental Associates of Torrance
Dental Associates of Torrance
Evelyn Carrillo
It was a pleasant experience from the time I walked in and out. Everyone is so nice ??? The Doctor was humble and kind?. I feel comfortable going back
Thank you for sharing your experience! We're happy to hear that you felt comfortable and welcomed by our team. We look forward to seeing you again soon! - Dental Associates of Torrance
Dental Associates of Torrance
Moniquee Alexander
Ommmgg!!! Dr. Amini is the best Dentist in California Hands down.. I came in with High anxiety and fear!! She was so patient and kind to me the whole time. I got a root canal like 3 cavities filled and impressions done.. This work took over 5 hours..It was crazy!!! She took time to walk me through everything as she was doing it. I still can’t believe i survived..If you are scared out of your mind you need to come see Dr. Amini!! My root canal was pain free and very fast!!
Thank you for your valuable feedback. We are pleased to hear that Dr. Amini was able to provide you with a comfortable and positive experience despite your initial anxiety. Her commitment to patient care and clear communication is something we take great pride in. We appreciate your trust in our practice and are glad to know your treatment was successful and pain-free. We look forward to continuing to serve your dental needs. - Dental Associates of Torrance
Dental Associates of Torrance
Julia U
The wait time is horrible. Too long! I tried to get my son’s teeth cleaned but can never seem to get it done. Maybe it’s the insurance which is Medi-Cal. I took him back to this office to give it another try and they said that they lost his records! Will have to find a different dental office. So sad.
Thank you for taking the time to provide your feedback, Julia. We sincerely apologize for the challenges you encountered with wait times and the issue with your son's records. We understand how important it is to provide efficient and reliable care, and we regret that we fell short of your expectations. Please be assured that we are reviewing our processes to improve both patient care and record management. We appreciate your feedback and wish you and your son the best moving forward. - Dental Associates of Torrance
Dental Associates of Torrance
Mehmet G.
We waited in the waiting room for about an hour and 20 minutes for our appointment. The assistant who took us in for the X-ray acted as if she was being forced to work there. She kept sighing and responded rudely with a grumpy attitude. The only positive aspect was Dr. Amini’s approach toward my child—she was kind, attentive, and had a warm smile.
Thank you for your feedback, Mehmet. We’re sorry to hear about the long wait and your experience with our staff, as it’s not the level of service we aim to provide. We’ll be addressing this to ensure it improves moving forward. However, we’re glad to hear Dr. Amini made a positive impression with her kind and attentive care. Your input is valuable to us, and we appreciate you bringing this to our attention. - Dental Associates of Torrance
Dental Associates of Torrance
Catalina Rendon
THE WORST EXPERIENCE OF MY LIFE, ALL THESE ADMINISTRATION IS OUT OF CONTROL, THE MANAGERS DO NOT CARE ABOUT THEIR PATIENTS , I DEALT WITH DORIS SHE IS NO LONGER THERE MADE ME FELT LIKE IF SHE ACTUALLY FIXED MY SITUATION ON A MALL PRACTICE , MY BRIDGE BROKE 2 TIMES IN ONE YEAR , THE SOLUTION SHE GAVE ME WAS IMPLANTS, AFTER GOING BACK AND FORTH AND EVEN CRYING FOR SUCH A DISRESPECT I AGREE TO PAY THE DIFFERENCE, i FINALLY GO BACK FOR THE NEXT STEP AND I FIND A NEW MANAGER , PATY AND ALL SHE IS SAYING WELL I DON'T KNOW WHAT DORIS TOLD YOU I'M JUST GOING BY MY SYSTEM , IN OTHER WORDS THEY SUGAR COAT THINGS AND THEN THEY LEAVE AND FORGET ABOUT YOUR CASE AND YOU START FROM SCRATCH BUT JUST PAYING MORE THAN WHAT USUALLY SAID, MY ADVICE TO YOU GET EVERYTHING IN PAPER!! THEY MESSED UP MY LIFE! I COULD OF EASILY COULD OF DONE THIS LONG TIME AGO IF, THEY WOULD OF SPEAK THE TRUTH , LAST BUT NOT LEAST THEY DON'T CALL YOU NOT TO SHOW UP WHEN THEY KNEW RIGHT THEY WERE NOT GOING TO DO ANYTHING TO ME. THEY DON'T CARE YOU LOOSE WORK HOURS, FRONT DESK STAFF SHOULD OF CALL OR FINANCE SHOULD OF CALLED ME TO TALK ABOUT THIS SITUATION AND NOT MADE ME LOOSE WORK HOURS, ALL OF THEIR FRONT DESK STAFF DOES NOT DESERVE TO WORK IN CUSTOMER SERVICE. DO NOT GO THERE IF YOU DO GET EVERYTING IN PAPER. ALL THE MANAGERS HAVE THEIR OWN RULES AND DON'T DESERVE YOUR MONEY
Thank you for putting your trust in our practice! We are so happy to hear you enjoyed your appointment at our office! We're delighted to hear that our team was able to provide you with the exceptional care your smile deserves. We look forward to welcoming you back to our office soon!
Dental Associates of Torrance
Nygel Irvin
Appt time was 4, I showed up at 350. 440 I was still waiting so I had to cancel. Horrible experience. Never again.
Thank you for your feedback. We apologize for the wait and understand how frustrating it can be. We are working to improve our scheduling to ensure a better experience for all our patients. - Dental Associates of Torrance
Dental Associates of Torrance
Tatsuhito Makita
Brianna the receptionist at this dental clinic, is the worst! I was told to come back in two weeks because my insurance was certified to cover the cost of the crown, but when I went, I was told that it was not yet certified. When I asked about the bridge on my back tooth, which was said to be pending, I was told that it was not covered by your insurance, so I would have to pay the actual cost. However, before that, I was told that it was still pending, so when I contacted the insurance company to confirm, I was told that the bridge was also covered. If I had not confirmed with the insurance company, I would have had to pay the cost. This is a scam! When I complained, I was even ordered in a strong tone to "Just sit in the examination seat!" I definitely do not recommend this dental clinic! Zero stars!
We are truly sorry to hear about your experience. Patient communication and care are our top priorities, and we regret any lack of clarity. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
Cedric Ivory
This place is a total scam!! I went in for a check up, was told I needed a lot of work done even tho I wasn’t in pain. Have been in pain ever since I left this office. Also with my insurance I was told that I only had to pay $130.50 out of pocket. I asked multiple times is that all before I left. Which they stated yes and Now I’m being asked to pay another $335 weeks after I left and have no idea what this charge is for. I’ve never had such a poor experience with a dental office. DO NOT COME HERE!! THEY WILL SCAM YOU OUT OF MONEY EVEN WITH INSURANCE
We are truly sorry to hear about your experience. Patient trust and transparency are our top priorities, and we regret any confusion regarding your charges. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
William M
I had a deep cleaning broken out into 2 sessions. For the second session, I requested not to do the irrigation to the dental assistant and the doctor. At least the dental assistant told the doctor that I did not want the irrigation. However, the doctor still went ahead with the irrigation ($70 per quadrant). I called the office and was informed that the doctor recommended the irrigation, but didn't tell me during the procedure. Pretty shady when the patient requested to specifically not do a service. I recommend for all future patients not to visit this office.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter, so please contact us directly to discuss your experience further.
Dental Associates of Torrance
Arina Gerasimova
This is without exaggeration, the worst dental experience I had in 30+ years of my life. I just left after spending 5 HOURS at their office and all I got is a temporary crown!!! They recommended to redo my root canal and put a crown on my tooth, then I saw their “specialist” for root canal that was afraid to work on my tooth because she wasn’t sure if she can remove the post so she refused to do the root canal and sent me to just put a crown over it, this is where it got worse… outside of 5 hour visit, their equipment wasn’t working working properly and instead of moving me to another chair they kept messing around with their tools. After the doctor started drilling my tooth the HEAD OF THE DRILLING TOOL BROKE OFF INSIDE OF MY MOUTH AND HIT MY UPPER TEETH. The assistant didn’t know what most things that the doctor was asking for were so the doc was getting more frustrated. I’m guessing things weren’t going smooth with the procedure since I sat there bleeding for a whole hour and doc kept saying “shit” from time to time which didn’t feel comforting ?. I asked what was the issue but didn’t get any explanation. My impressions also needed to be done 3 times. Needless to say, I cancelled all of my appointments after this. NEVER AGAIN!!! I’m really hoping I won’t get any infection or serious side effects ? Save your mouth, don’t come here!
Hi Arina, thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
Dental Associates of Torrance
Gil M.
I had been referred to this place by Dental dental insurance. I went to get an estimate for a back crown that had come off and got damaged. My insurance provider told me it should cost me between $125 to no more than $495 for a crown replacement. Right after speaking to the dentist, the officer manager came in and gave me an estimate of $1,050. I told her that’s not possible it would cost me that much since the average price of a simple crown replacement is $1,000 but not with my HMO insurance. I questioned them about it and She came back saying all depends on the insurance and it would take up to 8 weeks to get a pre-approval. They didn’t bother to review the insurance guidelines of their provider nor even bothered to call and find out how much it would cost me for the crown. They tried to bait and switch and upsell me into a $1,050 crown that shouldn’t have cost me no more than $495. I will definitely not go back there and wouldn’t recommend this dental office to anyone. If they tried to pull a fast one on a cancer patient, which They knew I was going through chemotherapy, These crooks will do it to anyone else. I am going to report their unethical conduct to Delta Dental insurance.
We are truly sorry to hear about your experience. Patient trust and transparency are our top priorities, and we regret any confusion regarding your estimate. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
Ram jeet
I had an extraction done with Dr. Ian. Very rude doctor. He got visibly upset when I said I couldn’t afford the bone thing he wanted to charge me 450 dollars. I wish I left when I saw the look on his face when I said I couldn’t do the bone instead of staying and being treated so horribly. Being a SURGEON requires compassion!
We are truly sorry to hear about your experience. Patient care and compassion are our top priorities, and we regret any discomfort you felt during your visit. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
s l
My kids love this place. Clean facility with friendly staff. Plenty of parking and conveniently located.
Thank you for sharing your experience! We're happy to hear that your kids love our clean facility and friendly staff. We look forward to welcoming you back soon!
Dental Associates of Torrance
Joseph Beltran
Called for a specific procedure an was told it could be done. Scheduled an appointment early morning, taken for an x ray that was not necessary. Then was told by the surgeon he does not perform specific procedure. Not sure if this type of what seems to be a purposeful mistake is legal or what kind of practices they are trained on but should be looked into thoroughly.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298 . We look forward to hearing from you soon.
Dental Associates of Torrance
Paula Diana
My husband and signed up to this office last year. We have been there couple of times for cleaning and they suggested additional treatment outside of our copay, were we had to pay. Also they suggested a antibiotic treatment that cost $1000 were our daughter got it for lest than half in San Diego. My husband received a collector's bill, eventhough he had paid everything. The office told him not to worry about it, until we got the bill 3 times, and the manager who told him that his account was ok was no longer working there. No one was responsable for this claim, until many phone calls and the insistance of my husband that it got cleared. We are changing dentist and it's been 2 months since we requested our records and xrays and to this day we have not receive them.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.
Dental Associates of Torrance
Juan Padilla
Excellent experience, Dr Embry caring and professional, Dr Manosov, Cris (hygienist) and Patricia RDAEF2 thank you all!
Thank you for taking the time to share your feedback. We are so happy to hear you enjoyed your appointment at our office! We look forward to seeing your smile again soon!
Dental Associates of Torrance
Stephanie L
I had quick and comfortable wisdom teeth removal surgery. I was originally very frightened and the dentist and dental assistant patiently made sure that I was okay while doing the extraction. They offered to let me play music, gave me breaks with water and ensured that I felt safe and comfortable before continuing, thank you again.
Thank you for sharing your experience! We're happy to hear that our team made your wisdom teeth removal surgery comfortable and reassuring. We look forward to seeing you again for any future dental needs!
Dental Associates of Torrance
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Dental Associates of Torrance
SmallerJester35
I had my root canal done here and it was very painlesss, and thanks to the doctors, there were no complications. A huge thank you to Dr. Manossor, and especially Arvi (RDAEF)!!! She was beyond kind and made sure I was well taken care of with the placement of my crown, through all visits!
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Dental Associates of Torrance
M Pizzi
The worst dental experience I have ever had. I made an appointment for a standard cleaning at 9am, and I did not get called in until 10:30am. They took X-rays and brought me into another room. The insurance lady came over and told me the Doctor recommends getting a deep clean and liquid antibiotics, and it would cost me $1200. I let her know I would just like to proceed with my standard cleaning as my insurance covers this. She responded by saying "the doctor can't clean your teeth until you pay for the deep clean and antibiotics." I asked why, and she said the doctor needs to protect themselves as my teeth can get infected unless I pay for a deep clean. I then asked her if I could have the doctor just do a short floss and polish. She responded "why would the dentist floss your teeth, I just told you they are not going to work on you." I responded maybe they would clean my teeth since that is what dentists do and that's what my appointment was for, and told her I would no longer speak to her, and asked for the Doctor. She said the doctor was with another patient and I would have to wait. The doctor finally came over and gave me a 5 minute cleaning. The only bright spot was the hygienist. I don't understand how the woman who tells you the cost still has a job..... She is losing this business customers for sure.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
Dental Associates of Torrance
Jeanne Kiely
Dr. Amini (DDS) with the able assistance of Arvi Cruzado (RDAEF2) provided me with excellent care. Dr. Amini is knowledgeable, meticulous and caring. She has restored my faith in dentists as a whole. Originally gave them five stars. UPDATE while I still respect the dental expertise of the office staff, THE LAB THEY USE IS ENTIRELY ANOTHER STORY - FIDELITY DENTAL LAB. Dispite being sent 2 molds of my teeth, they managed to mess up both attempts at replacing my right incisor (in photo it is on your left) with a replica of the original. As evidenced by my left incisor (on the right in photo), they were long and pointed and sharp. Now only one of them is, as this crown I have (IN MY SMILE ZONE) is short rounded off at the bottom and dull. The ONLY thing their lab got right was the color. There is no way the crown I now have in my mouth was made from MY mold. Why did they even bother taking a mold (2 molds) of my teeth if their lab was going to send me an "off the rack" crown. It's like paying extra for a custom tailored suit, having your measurements taken, only to end up with a suit that is too large and has one sleeve noticeably shorter than the other. Sure the material is expensive but how EXACTLY does that make up for the other inadequacies of the product!?
Ali Shekarkhar
It’s a simple fact: Mistake happens. But I want to share something that you guys have to be aware of. There is a coordinator who her job is telling you how much you have to pay for the service you receive. Long story short. She said I have to pay 360. I asked if she is certain about my insurance policy and eligibility. She said Yes and she insisted that I have no choice but to pay. I trusted her and we agreed on 320. Afterwards, I called my insurance. Guess what? It was fully covered by insurance. Eventually, they refunded my money. But, what happened if I trusted her and didn’t confirm it? So, “to trust” or “not to trust” is your choice, but “to confirm” is highly recommended.
Thank you for taking the time to share your feedback. We are glad to hear that your treatment was fully covered but we are sorry to hear you were given misinformation regarding your treatment. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com with your contact information. We look forward to hearing from you soon.
Dental Associates of Torrance
Carlos Acosta
I gave this office 5 stars years ago but now is a different story ...the saleperson Heidi was not pleased when I didn't buy all that services she was offering because I couldn't afford $1500 worth of stuff She pulled the whole " if you don't take care of yourself your family will suffer card"! It's a tooth!!! Extremely doubt that a tooth and not buying a $500 nightguard will stop me to taking care of my family!!! After this I was told to go back outside and wait ( untill maybe) someone is available to see me..this is after 2 hrs !!! I think I'm taking my teeth somewhere else And Heidi needs "how to do successfull pitch sale" lesson
Agee-Agee AFH
I was looking for a dentist because the dentist I had was at least I thought was a dentist that was honest and caring come to find out he was just a rip off.So I went to work searching out a new dentist a stumbled upon west coast dental everyone here so far I can say has been very professional straight forward caring and friendly. I love that Mrs.Audi. Doctor I saw made it personal she made sure my needs were met and I was completely okay.,.Dr.Audi... she saved me a lots of money when previous dentist stated I needed some that was not going to work long term offered suggestions and provided options. So far so good you all rock West Coast Dental...my visit was amazing my mother now wants to switch offices great job team from the time you step into the doors everyone is professional friendly service in and out….
We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon!
Dental Associates of Torrance
Ademar Schroeder
I have to take all my theeth out at once and replace those with dentures. They did a 5.000 ????? job. Truly outstanding job. Thank very much for everything you guys did, to put me back to the normal live. I felling that my life was. Actually Patricia was the person who's took care of my mouth. She's really dedicated professional.
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Dental Associates of Torrance
Thank you for your review! We're thrilled to hear you love our practice, and we look forward to seeing you again soon!
Dental Associates of Torrance
Anaruth Jarquin
Excellent service, everyone is very kind, thank you for your services ? ?
We're so glad you found our service and the friendliness of our team excellent. Thank you for your trust and your review!
Dental Associates of Torrance
A P
My kid has autism,and they said he says gingivitis and wanted to charge him $1,280 and if he refused the document said that if he declined treatment, he assumes full responsibility that could affect his coverage! He had to wait almost two hours. It was a real eye opener finding this out, as his mother, my blood is boiling!!!!
We are truly sorry to hear about your experience. Patient care and understanding are our top priorities, and we regret any distress caused. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
Thank you for sharing your experience! We're happy to hear that your first visit was great. We look forward to welcoming you back soon!
Dental Associates of Torrance
Angela Harris
Horrible place don’t come here. They double book appointments. The girl who comes around to talk to you about your paperwork is very unprofessional. I had to hold my nose because Her perfume was so heavy. Her lack of empathy and understanding shows that she does not belong in this field. I got up and walked out. I will never come back to this office.
We are truly sorry to hear about your experience. Patient comfort and professionalism are our top priorities, and we regret any discomfort you felt during your visit. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
We appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. Thank you for choosing Dental Associates of Torrance, and we look forward to seeing you again!
Dental Associates of Torrance
John McGuinn
1 star, only because there wasn’t a 0 star option. Don’t come here if you value your time. Still no sign of seeing a dentist 1.5 hours after the appt time. Terrible service.
We are truly sorry to hear about your experience. Patient time and satisfaction are important to us, and we regret any inconvenience caused by the wait. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
labyah reeneca
My experience was a nightmare, i went there for filling and i have no pain with it and she put me on anesthesia and drill me telling me that i need to be root canal and crown , so she did something to my nerves on my tooth and give me severe pain the whole night was terrible no sleep and i call the office to send me a pain killer the employee told me they will send to my pharmacy and went to Rite Aid and i dont have any prescription. I am so upset and with alot of pain for bad experience with their clinic, I wish to read the reviews first now i know they’re not good clinic. All employees are much talking they dont do any work to help the patients solve the problem.
We are truly sorry to hear about your experience and the pain you are experiencing. Patient care and communication are our top priorities, and we regret any inconvenience you faced. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
CeeCee L
I called to make an appointment and was sent a text with your location on Hawthorne Bl in Torrance. I arrived at the office 10 min before my scheduled time. 15 min later, the receptionist at the desk called my name and told me my appointment was at the other office. She told me to check my phone as they sent 2 addresses. I checked and showed her they did not they send the office correct location. I ask if she could call the office to check if they would still see me. She said she was calling now. I didn't know I should had stayed to verify her actually calling. The other office was 9 min away so I drove to the Sepulveda location. Once I arrived, I told her what happened and told her the receptionist called. She told me no one called to verify so they were unable to see me and offered no suggestions or another appointment. I should not be surprise by your staff not calling because when I showed her I was not given the correct address that day of, she was contentious. I would never come back as I observed 2 clients walking out because they had not been seen and would be late for their other appt. I could hear as the others ask the receptionist. Where did this "girls" come from they have little professionalism and she lied about such a minor thing to do. I would have taken less than 30 seconds, they were doing anything beside talking bad employees.
We are truly sorry to hear about your experience. Patient communication and care are our top priorities, and we regret any inconvenience caused. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
Olfat Aiad
Each time with a different scenario, nobody told us how much for x-ray before starting and no customer service at all. Fristly we have a kids check up and they told us there is 4 cavities but we must meet the specialist and when we done the second x-ray 2 days after with the specialist the told us it's 14 cavities and the amount they were ask for were to much. Secondly we found an invoice form them for the x-ray which was also too much but what we can do except to pay, and when we tried to do so we found the amount triple the one in the invoice they sent by mail. Third, we tried to contact them more than three times to satle this up, and the same scenario kept repeating, transferring, wait a lot of time, and then someone took the call and hung up right away.
We are truly sorry to hear about your experience. Patient communication and transparency are our top priorities, and we regret any confusion regarding your treatment and billing. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
Thank you for your feedback. We appreciate your suggestion and will consider it to improve our scheduling process.
Dental Associates of Torrance
Zack
Totally Bad dentist Don’t go there. My wife went to just fix one of her teeth. She ended up up getting her 3 more teeth missed due to dentist work.
We are truly sorry to hear about your wife's experience. Patient care is our top priority, and we regret any distress caused. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
We are truly sorry to hear about your experience. Patient care and punctuality are our top priorities, and we regret any inconvenience you faced. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
Fiona Billings
I made an appointment for 2pm today and immediately after my X-rays were completed the doctor decided to take their lunch. When I asked for a wait time after being told this I was given attitude by the girl with a nose stud and tattoo on her right hand. Her and two others sat a few feet away from me at the desk speaking in Spanish, incorrectly assuming I don't understand them, they proceeded to talk about me. They also told me I could reschedule if I didn't want to wait but I'm in pain and don't have free time to reschedule. I made this appointment specifically asking to make sure there was time to do work that needed done and that I'm in horrible pain. The doctors choose when to take their lunch and they decided to take it in the middle of my appointment.
We are truly sorry to hear about your experience. Patient care and respect are our top priorities, and we regret any discomfort you felt during your visit. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
Tracey Williams
I been getting deep cleanings for at least 10 years. I even got one there my first cleaning with them. I came 6 months ago after 2 years not seeing dentist and they gave me a regular cleaning. Came this time and for the first time in my ADULT life, I got a polish and nothing else like I was a 4 year old. No one could explain to me if somehow my gums just healed on their own with no care but my own. I did not receive proper care and will be checking with my insurance to see what was charged and complain. This was my 2nd chance with this office. There won't be a third. My dental health is not their concern. "New management " hasn't changed anything for the better. They only had 1 doctor for all patients.
We are truly sorry to hear about your experience. Patient care and transparency are our top priorities, and we regret any confusion regarding your treatment. Please contact our office directly so we can address your concerns and find a resolution.
Dental Associates of Torrance
WILLIE LENOY HAMPTON
Immediate care given. Long Bridge and upper crown given with Ms Arvi Cruzado RDAEF 2 - amazing and consistent professional under Dr. Amini. Am Actor in Union SAG-AFTRA and have BA and JD in law. Age 67. African American. 5 stars!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Willie!
Dental Associates of Torrance
Luis Roberto Morales Cano
Office workers on the phone are very nice. Unfortunately, I never got to see a doctor. Both my initial Saturday appointments were canceled last minute. My PM Saturday appointment was canceled due to doctor’s family emergency. Second AM Saturday appointment was canceled due to doctor leaving early. Both appointments were canceled by office approximately two hours before my appointment.
We apologize for the inconvenience caused by the last-minute cancellations and we have sent this review to our corporate management team for further review. We would value the opportunity to reach out; if you could please send us and email at info@westcoastdental.com with your contact information so that we can assist in this matter as soon as possible. Thank you for your patients at this time.
Dental Associates of Torrance
Goldiee Baeee
Had a quick &’ good experience All the new faces are a breath of fresh air!! Definitely worth it
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Dental Associates of Torrance
Anthony Ellison
My name is Patricia Gilmore I was scared at first when I came in & they made me feel so comfortable & my dentist removed my teeth so fast I didn’t no lol Dr Joseph Behjat best ❤️❤️❤️❤️ I love how they talk to you so you can be as comfortable as possible!!!!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
Dental Associates of Torrance
Daniel Guidi
Arvi Cruzado did an excellent job with my temporary and permanent crown with Dr Amini.
Thank you for choosing Dental Associates of Torrance. We look forward to serving you again in the future.
Dental Associates of Torrance
Harry Christie
Came in to my visit as an emergency, Dr. Nelda and assistant Jojo were amazing. I was able to get treatment same day!
We're delighted to hear about your positive experience with our office. Providing prompt and exceptional care is our priority. Thank you for choosing our dental services. If you have any further questions or concerns, feel free to reach out to us.
Dental Associates of Torrance
Marcelo De Souza
Arvi Cruzado and Dr. Amini were Great. They took care of me and now I can smile again with. Thanks you.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Dental Associates of Torrance
Paola Mannan
Don’t bother arriving on time for your appointment, you will be waiting at least an hour. Staff aren’t very cordial and didn’t seem to care to keep their clients waiting. While waiting my mother heard from a lady that her treatment date was moved several times so we decided to not waste our time here.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Dental Associates of Torrance
ISIDRO ArrietaZapata
I had an appointment scheduled and they canceled it, according to them the dentist had an emergency... I don't recommend it at all.
We are very sorry to hear this was your experience with our office. If you need additional assistance or have any questions, we encourage you to call our office or email us at info@westcoastdental.com.
Dental Associates of Torrance
Debbie Labeaux
Under new management ??? Praise the Lord ♥️?? I'm so grateful I gave this dental office a second chance! Doctors and new staff are amazing. Thank you for my smile! Blessings ♥️
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
Dental Associates of Torrance
Brandon Siordia
The worst place ever, denied my son dental service because he is in a wheelchair…
We deeply apologize for the experience you had in our office. We passed your review along to our corporate management team, and we would like to contact you to discuss this issue privately due to HIPPA regulations. Please email us with your full name and contact information at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Rammy Girl
This place is a scam. They did my x rays and told me I needed a crown after telling me I had no new cavities nor any root canal. Made no sense. They tried to charge me 1000$ cash for gum disease when I have insurance. They didn’t clean my teeth or anything and just sent me on my way rescheduling me for a deep clean instead. I have 2 friends who are dentists, one in Spain and one in San Diego; they told me a cleaning is a common procedure for any dental visit. I also requested for my files to be sent to me. No one sent me my information after telling me they would do so. Every patient has a right to their files and information.
Thank you for bringing this to our attention. We are so sorry to hear this was your experience with our office. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to call our office or send us an email at info @westcoastdental.com
Dental Associates of Torrance
Steve Materi
I went for service that was the worst place I've ever been in my life I would never ever go back to these
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.
Dental Associates of Torrance
We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
nayeli blogs alvarenga
This place is literal garbage, their implants are the actual worst things to exist. Friends of mine have had their teeth fall off just by sneezing!! They’re super passive aggressive and this dental groups customer service is absolute trash. They don’t even deserve not even one damn star. Implants shouldn’t fall, and honestly this clinic seems as if they hire people that lie on their resumes. Do not recommend.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.
Dental Associates of Torrance
Hamidullah Popalzai
Im so happy with the treatments our family received, in this location. If your looking for painfree root canals, go to Dr.Amini. Jackie also was a great help and answered all of our questions. Overall we had a great experience.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you and your family for all your future appointments to come, and we look forward to seeing you again very soon.
Dental Associates of Torrance
Naomi H
if it wouldn’t be for Arvi I would not go to this facility. She is the best. she makes you feel so at home!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
Thank you for your review! We're happy to hear that our team was helpful, and we look forward to seeing you again soon! - Dental Associates of Torrance
Dental Associates of Torrance
Thank you for your review! We are so happy we were able to help get your kids on board with maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon.
Dental Associates of Torrance
Shana Wells
I’m a new patient. This place is awesome! They were very patient with me and their customer service was outstanding
We are so honored that you have joined our West Coast Dental patient family! Our top priority is to make our patients feel safe and comfortable while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all your future appointments with us. We can’t wait to see you again soon!
Dental Associates of Torrance
Natalie Stromwall
Not a fan of going to the dentist, but Jackie did my cleaning; she made the whole process was quick and easy. Staff was very friendly
Thank you for your review! We understand the dentist's office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Dental Associates of Torrance
Swapan
This office is amazing. Dr. Amini and her assistant Josephine are awesome. They are knowledgeable and patient with me. I would recommend them to my family and friends.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Associates of Torrance
K. H.
Avoid this office!!! There is a weirdness in the orthodontist department that is there on Tuesday, trust me, disorganized and unprofessional service.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Dental Associates of Torrance
Lupe Granados
I had the most wonderful dental experience with Dr. Nasrin. Her exceptional skills and meticulous attention to detail are matched only by her kindness and genuine care for her patients. She went above and beyond to make me feel comfortable, and I cannot recommend Dr Nasrin highly enough. She is an incredible professional - one in a million! The office staff was very friendly and welcoming.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
vanessa pineda
I said it on yelp and I'll say it on here! Dr Tezian and Roxana are the ones to go to for wisdom teeth removal. It was so fast and painless I can not thank them enough! Best experience by far. Thank you for making me laugh and giving me the confidence in both that it will all go well being in that chair. I appreciate the help with my painful over crowding. They took care of my impacted tooth and my infected tooth with no problem! Check out this Yelp review for Dental Associates of Torrance! https://yelp.to/nIv8RGutDz
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to share your review on Yelp, too! We hope to continue to provide exceptional service for all your future appointments with us. We can’t wait to see you again soon!
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Associates of Torrance
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us at info@westcoastdental.com with your full name and contact information so that we may contact you immediately to resolve these issues.
Dental Associates of Torrance
We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
Aaron Johnson
Lisa and Soledad was a very nice experience when I walked in they greeted me with beautiful smiles and attention and the staff behind the scenes are exceptional as well I have a top tier experience everytime I have a orthodontist appointment
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Associates of Torrance
Victor Zesati
Came to get my braces done it was a pleasure with Dr.Shruppert and the receptionist Lisa & Soledad very helpful.
Thank you for your kind words about our team! We are happy to hear your experience in our office went well, we greatly appreciate this and look forward to seeing you again soon! :)
Dental Associates of Torrance
Elizabeth Campos
Horrible service! We arrived eighteen minutes prior to my son's appointment. At four o'clock I'm informed his insurance needed to be verified and it would take one hour before he could be seen due to under staffing issues. This is totally unacceptable. I definitely will not recommend them to anyone.
Saul Perez
One of the best dental office so far! Came for a deep cleaning and they have one of best hygienist in this office! Dr Chris really took his time and made sure that the cleaning was as painless as possible. Will recommend 100%. ?
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Associates of Torrance
Misrak Tilahun
I really appreciate your expertise in dental work Dr Hong because you made it possible which was said to be impossible by many dentist. Office very welcoming and helpful. Thank you for everything.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Associates of Torrance
Verenice Lopez
New patient to office and let me tell you the office is amazing from the front staff to the back staff, always so friendly always willing to help patients. The doctors are amazing specially Dr. Nasrin always so nice answers all my questions and concerns. I recommend this dental office to anyone.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
Dental Associates of Torrance
Shannon Lopez
Front desk is unprofessional and the waiting is extremely ridiculous. After 1st visit I waited so long for results I left with being told they would email me my info. Never got it and had to call in to schedule my second visit for filling. My insurance was approved for nitrogen but when I got there I was told it wasn't covered, only to find out the truth was the doctor was not authorized to use nitrogen. I felt very uncomfortable, no respect from staff because no one communicated and the front desk got attitude when I asked the proper questions needed for my procedure and comfort. I advise everyone to never step into that facility. Blessings and always listen to your intuition.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Eli Loma
Worst place ever to go to the truth they don’t know what they are doing honestly they give you the round a round and cancel your appointment one hour before the due date and want to program another but one month later
It’s Madamé To You
Horrible dentist. Let all of my authorizations expire. Never did any work on my teeth, just fast incorrect x-rays, when calling the front office ladies are just goofy always hanging up in patients faces and laughing about it after like it's no big deal. Unprofessional. Unexperienced. Do not look forward to going back, instead I found a very updated, clean, very experienced dentist who within 1 week has my authorizations back and ready to complete the work I've been waiting since January for this office to do!!!! Wait time is always ridiculous. I see I am not the only one to complain about the experience so Will be reaching out to the BBB.
charles dreamz
WARNING! DO NOT COME HERE! 2nd time being screwed by this horrible staff! I was booked for a next day appointment. Took time off work to be denied because they said Insurance office was closed on east coast time which was a complete lie!!! Mind you this was a Friday before the holiday.. (Makes sense now)
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Dental Associates of Torrance
James O'Neill O'Brien
Best dental services ever! Immaculate, friendly, completely professional. I am no longer anxious about sitting in the chair! No pain! The ladies in the front office deftly manage the delivery of superb services with my insurance coverages while always scheduling me on days and at times which do not conflict with my work commitments. Alex polished my teeth so well that I am happy to smile again! Chris performed my deep cleaning with consummate care and a relaxing manner which was painless and efficient. Wonderful people! Great results. I am their patient for life!
Deborah Pleasant
My son had a 10 am appointment to have his wisdom teeth pulled. We waited and waited and waited in the waiting area. Periodically I checked to get an update for when he would be called. They finally took him to the back and had him seated in a operating room chair. That was after 2 1/2 hrs. We waited another hour while he was in the operating chair. My son was getting very frustrated and impatient. I finally let the front desk know that we were leaving and could wait no longer. Total time before leaving, ;3 1/2 hrs. The problem is that they over book. I saw 4 people sign in for a 10 am appointment. Several more for 9:30 and a couple more for 10:30. This is oral surgery. They can’t possibly help 4 patients in one hour. Only one oral surgeon.
We're pleased to hear that your visit with Dental Associates of Torrance was a positive experience. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our doctor and staff were able to assist you with any questions and concerns you may have had. Your satisfaction is important to us, and we look forward to serving you again. Thank you for your kind words and trust in our team, along with your recommendation.
Dental Associates of Torrance
We're sorry you feel this way! We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Isela Guerrero
Staff is and where very professional. Office is so clean all staff and Dr's make you feel great and answer all your concerns
Thank you for taking the time to let us know how we did. Thank you for choosing Dental Associates of Torrance o fulfill your dental needs. We wish you continued dental health and look forward to serving you again!
Dental Associates of Torrance
Taliesha Ratliff
I made an EMERGENCY appointment via phone. I arrive with a swollen face and pain Days later to be told I have no appointment. But they fit me in great! The receptionist ladies could use a bit of customer training regarding speaking about client services in front of other customers. One lady out of 3 was very rude. However the dentist and staff behind the scene were amazing! The bathroom had tissue all over the floor. No paper towels to dry hands! But hey I’m here for the dentist… looking to find a permanent professional dental home. I left feeling so so. Let’s see how this goes. I’ll be glad to do another review …pending authorization for services that takes weeks.
Hello Austin, we’re glad you had a great experience at our practice. Thank you for choosing Dental Associates of Torrance for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Dental Associates of Torrance
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon, and we hope to serve you better in the future if given the opportunity.
Dental Associates of Torrance
Thank you Linda for taking the time to let us know how we did. Thank you for choosing Dental Associates to fulfill your dental needs. We wish you continued dental health!
Dental Associates of Torrance
Maria del Rosario Sanchez
If you’re looking into waiting for 3:30 hours to see a dentist come here lol, dont come here! This place is horrible so many patients complained about the wait and for them to not even do anything on you, I will not be coming back here I have had 1 bad experience here as a child when my mom use to bring me, I should of known better but oh well I even drove 20 mins because I live far haha. Thanks for the services, but you’ve lost a patient.
judith lopez
I called 6 times to see if my insurance was eligible for my appointment that day. They kept telling me they were going to call me back and no one did . I continued to keep calling to check is my benefits were eligible, and I was put on hold and they were barely running my benefits . Rude workers have no care for patients time or needs , I've had multiple incidents with my family where they make them wait 3-4 hrs to get care . DONT COME HERE , if you actually want good service , they have 2 stars for a reason on yelp!!
We apologize for the inconvenience you experienced and for the extended wait times you and your family encountered. This is not the level of service we strive to provide to our patients. We take your feedback seriously and will work on improving our communication and efficiency to ensure a better experience for all our patients. Thank you for bringing this to our attention. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Dental Associates of Torrance
Amelia Castle
very Unorganized office. have to wait 2.5 hrs just to get xray. unfriendly staff.
April Banks
It was very crowded. VERY … Waited in lobby for a very long time along with others.
Thank you for sharing your feedback about your recent visit to our office. We apologize for the inconvenience caused by the crowded lobby and the extended waiting time. We understand that waiting for a long time can be frustrating, and we strive to minimize wait times for all our patients. Your feedback is valuable to us, and we will work on improving our processes to ensure a more efficient and comfortable experience for everyone. We appreciate your patience and understanding, and hope you give us another chance to serve you better in the future.
Dental Associates of Torrance
Stacey Campos
My experience with Dental Associates of Torrance was great. Everyone there was friendly and made me feel comfortable. I would recommend them to anyone who is scared of the Dentist. All the girls were very professional and kind. Very happy I found them. ☺️ Stacey Hernandez
Thank you for your kind words about your experience with Dental Associates of Torrance. We're thrilled to hear that our friendly staff made you feel comfortable and that you would recommend us to others who may have dental fears. Providing professional and kind care is our priority, and we're delighted that you are happy with our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Dental Associates of Torrance. ?
Dental Associates of Torrance
Hey Fernando! We’re glad you had a great experience at our practice. Thank you for choosing Dental Associates of Torrance as your dental provider, and we look forward to seeing you at your next appointment! We wish you continued dental health!
Dental Associates of Torrance
Hi Elaine, we're sorry that we fell shorts of a stellar experience during you dental visit. If you would like to discuss your experience further, please feel free to reach out to us via email at info@westcoastdental.com. We hope to be in touch soon because we value your feedback and hope to improve our services in the future. We hope to serve you better, if given the opportunity.
Dental Associates of Torrance
David Gutierrez
Had an appt at 12:30pm showed up 10 minutes early and was still called in an hour later. Assistant was helpful but oral surgeon came in the room for 20 seconds max looked at the x ray and walked out didn’t even acknowledge me as a patient.
Hi David, we thank you for sharing your experience with us. We sincerely apologize for the extended wait time and the unprofessionalism during your appointment. We understand how important it is to feel valued as a patient, and we deeply regret any inconvenience caused. We appreciate your feedback, and we will address these concerns to ensure better communication and timeliness in the future If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future. We hope to be in touch soon.
Dental Associates of Torrance
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to email us at info@westcoastdental.com.
Dental Associates of Torrance
Debra Carter
I was disappointed because they didn't help me for what I actually went for. I had pain my lower tooth, nothing was really done to help me for that and all they talked about was what I didn't need at that moment. I was totally annoyed and aggravated for all they wanted to talk about was money that my insurance would not cover.. just address the issue I came for and we'll talk about the rest at a later date. I'm definitely not sure about returning. Hopefully I can find a much better recommendation that would be accommodating.
Hi Debra, we are deeply sorry to hear about your negative experience at our office. We value your feedback and take it seriously. if you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We will look into this matter internally.
Dental Associates of Torrance
Gee Arv
There’s always more than 1 hour of waiting before being seen another hour to get treated, very inconvenient for our time.
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the extended wait times you experienced during your visit. Please be assured that we take your concerns seriously, and we are actively working to address this issue and improve our service efficiency. We appreciate your patience and hope to provide you with a more timely and satisfactory experience in the future.
Dental Associates of Torrance
Jvo 28 V2
Too much wait time , my appointment was at 9:30 for a consultation &’I wasn’t seen due to under staff issues which is not my problem! Prioritize better so patients are not feeling left alone just sitting and waiting and other patients being called before other people who Are On time. The staff is VERY UNPROFESSIONAL! I understand being friendly Leigh patients but the language is very unprofessional, we are NOT FRIENDS! This place is very unprofessional
Hi, we are sorry to hear about your experience in our office and with our staff. On the behalf of our Torrance office, I'd like to apologize for this inconvenience. Thank you for bringing this to our attention, we are implementing more conscious efforts to improve patient experience and if you'd like to reach out with any more questions, please email info@westcoastdental.com. Once again, I apologize for your less than excellent experience in our office and I hope we are able to resolve any issues if you decide to reach out. Thank you
Dental Associates of Torrance
Nikie Ardiente
If your patient qualified for cleaning under Medicare do it so. If required for other things we can talk that later. Patient in diabetic you don’t let them wait. To improve prepare juices for patient has diabetes.
Hi, Nikie, thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for this inconvenience. We take patient experience very seriously and would like to reach out so that we may offer assistance. If you could please email us at info@westcoastdental.com detailing your situation and information, we would value the opportunity to try and reconcile things. Once again, we apologize, and we hope to speak with you soon.
Dental Associates of Torrance
T. Nicole
The lack of consistency of care, the rotating staff, the lack of professionalism during some of our visits and the absence of integrity of the entire business has lead me to leave this review.
We are deeply sorry to hear about your negative experience at our office. Providing excellent customer service in a welcoming and professional are top priorities for us, and we apologize for any rudeness you encountered during your visit. We value your feedback and take it seriously. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.
Dental Associates of Torrance
Sharon Marr
I showed up 5 minutes early for my 9am appointment and had all of my paperwork filled out by 9:05. They didn't get my cleaning done until 10:40. The actual service was fine, but not one person apologized for the extended wait time. Also they didn't give me the free toothbrush :(
Richelle Washington
It was the best experience ever! Didn’t even wait long to be seen. The doctor and the staff are very nice. Thank you so much!
Hey Ami. Thank you for your wonderful review! We're thrilled to hear that you had the best experience with us. We pride ourselves on providing prompt service, and we're delighted that you didn't have to wait long to be seen. Our team strives to create a welcoming and friendly environment. Your kind words mean a lot to us, and we appreciate your trust in our services. Thank you once again! We wish you continued dental health and happiness.
Dental Associates of Torrance
Thank you Ken for taking the time to let us know how we did. Thank you for choosing Dental Associates of Torrance to fulfill your dental needs. We hope you have a great day!
Dental Associates of Torrance
We apologize for the negative experience you had at our dentist office. We apologize for any inconvenience caused, and we will look into this issue promptly and thoroughly. Your feedback helps us improve our services, and we appreciate your time in bringing this to our attention. if you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.
Dental Associates of Torrance
We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. Thank you for choosing Dental Associates of Torrance as your dental provider, and we look forward to seeing you soon!
Dental Associates of Torrance
Thank you! We greatly appreciate this feedback and look forward to seeing you again soon!
Dental Associates of Torrance
Jaliyah Samuels
Amazing service. Was able to figure out my out of state insurance. Very relieved and great experience.
Hey Jaliyah, thank you for taking time to write a review. We thank you for choosing Dental Associates of Torrance for your dental needs. We wish you continued dental health and happiness.
Dental Associates of Torrance
Amanda Rodriguez
Amazing and wonderful staff starting with the gal that held the door open for me, the receptionist, just everyone ending with the doctor. Thank you for being so kind, thoughtful and very professional.
Hello! We are thrilled to hear that you had a fantastic experience during your visit to our practice. It's always a pleasure to serve you with exceptional dental care. We would like to express our gratitude for selecting Dental Associates of Torrance as your dental provider. It means a lot to us that you trust us with your oral health needs. We are eagerly anticipating your next appointment and the opportunity to continue providing you with the same level of exceptional care. Thank you once again for choosing us!
Dental Associates of Torrance
Vanessa Dos santos
Bad experience, know that there is no point in having an appointment scheduled, you will never be attended to on time, you wait more than 1 hour, nobody is satisfied and other people pass in front of you. I do not recommend
Hi, Vanessa, we deeply apologize to hear this was your experience with our office. We are actively working on ways to improve patient experience and would appreciate if you could share more of your experience with us. We urge you to send us an email at info@westcoastdental.com detailing your situation so that we may reach out and answer any question or address any concerns you may have. Thank you.
Dental Associates of Torrance
Mystic Marlow
I went in for my 1st visit today and had appointment and they made me wait over and hour and half in there empty waiting room, then 2 others come in New like me and both get called in, so out of frustration I left because there service Sucks! There are lots of Better Providers.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Dental Associates of Torrance
Mike Fredy
I used to say I hate the dentist but now I say I love my dentist but now it’s just the procedure. I am not fond of every aspect of this office from the front desk to the chair is quite pleasant and show compassion for their patients to ensure they’re not in pain and doing all right through the procedure.
We appreciate your feedback and are delighted to hear that your experience with our dental office has been positive overall. Our team strives to create a pleasant and compassionate environment for our patients. We genuinely care about ensuring your comfort and well-being throughout the procedure. Thank you for choosing us at Dental Associates of Torrance, and we look forward to continuing to provide you with excellent dental care. To your continued dental health!
Dental Associates of Torrance
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Associates of Torrance
Anabel Villa
Disappointed with this office took my mom for the first time it took more the 2hours for her to get in The two persons and the staff very unprofessional they will be talking personal things between patients leaving instead of getting them in faster
Thank you for bringing this to our attention. We are so sorry to hear this was your experience with our office, Anabel. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum. We are doing what we can to implement practices that improve patient experience, and we appreciate this feedback. If you need additional help or have any questions, please send us an email at info@westcoastdental.com.
Dental Associates of Torrance
Alix Costa
My appointment was cancelled nobody told me. I showed up they said they could fit me in. I waited an hour to be seen. Had X-rays and spoke with a dentist who said they didn’t plan to clean my teeth I needed a new appointment even though I was there for a teeth cleaning. The waiting room is dirty looks like the dmv and smells bad. I will not be going back
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the less than exceptional service you experienced. We know how frustrating it can be to be rescheduled when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly and are making a conscious effort to better our communication and patient experience.
Dental Associates of Torrance
Rhino 10
My appointment was at 11am I was called in at 12pm. I left at 210pm and was told my prescription will be at CVS in an hour. At 445pm CVS has nor received it. I called you office and was placed on hold for 10 minutes. Still waiting at CVS for my prescription.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again, we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Dental Associates of Torrance
Hanaa Ibrahim
The front office giving wrong info and the nurse said that I have wisdom teeth to remove and it was not right
We deeply apologize for the experience you had in our office, Hanaa. Please email us with your full name and contact information at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
We are so happy to hear this was your experience in our office, Priyanka. Our team thanks you for your kind words! We look forward to seeing you again very soon!
Dental Associates of Torrance
Hi Luz, we are so sorry to hear that you've had a less than exceptional experience in our office. If you'd like to reach out to share more on this matter, we urge you to email us at info@westcoastdental.com. Thank you!
Dental Associates of Torrance
Rosana Vivanco
I waited more than an hour to see the specialist. They should schedule people accordingly and do not take 3 or 4 persons at the same time. Very poor scheduling.
Thank you for bringing this to our attention, Rosana, and we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Dental Associates of Torrance
Reid Neighbors
Wait time of 2.5 hours after appointment time. Miscommunication of the service that would be provided.
Hi, Reid! I'm sorry to hear that you have had an issue with wait time at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. Additionally, our doctors do their best to present you with all of the necessary options so you can receive a customized treatment plan that works best for you and if you feel there was miscommunication on your treatment, we urge you to email us at info@westcoastdental.com with more information on your appointment and we will reach out to you. Thank you for bringing this to our attention.
Dental Associates of Torrance
Tara Johnson
Too expensive and didn’t have the right equipment. It was disrespectful worst experience of my life.
Hi Tara, thank you for your review. We take our patient reviews very seriously, if you could please email us at info@westcoastdental.com; we apologize for the experience you've had in our office and we would value the opportunity to help in any way we can.
Dental Associates of Torrance
Thank you Krysthal for taking the time to let us know how we did. Thank you for choosing Dental Associates of Torrance. We hope you have a great day!
Dental Associates of Torrance
Sharon Taylor Roberts
Professional & caring.Arvi is excellent. My dentures feel & look natural. Best I've ever had!
Hi Sharon! Thank you for taking the time to leave us positive feedback. Our entire team greatly appreciates it. We are glad to provide exceptional dental care within a welcoming environment. Thank you for choosing Dental Associates of Torrance as your dental provider. We look forward to seeing you at your next appointment!
Dental Associates of Torrance
Thank you Regina for taking the time to let us know how we did. Thank you for choosing Dental Associates of Torrance to fulfill your dental needs. We hope you have a great day!
Dental Associates of Torrance
Thank you for your review, Craig! We apologize that you had the impression we were trying to oversell you. Our doctors do their best to present you with all of the necessary options so you can receive a customized treatment plan that works best for you. If you have any further questions, please contact us directly at info@westcoastdental.com to address your concerns. Thank you for sharing your feedback!
Dental Associates of Torrance
Tierra Fluker
I went to see a dentist ,the root canal they did at their office was not done correctly,they did not put enough build up on my root canal. I’m very upset!
Hi, Tierra, we are so sorry to hear that your experience was less than exceptional. We take each patient's experience seriously and would like to hear more about your situation, if you could please email us at info@westcoastdental.com, we would like to get into contact with you and resolve this matter as we take all patient experience seriously.
Dental Associates of Torrance
Iraq Williams
Patient and understanding and informative I like the new office manager she seems helpful and understanding. Thank You
Hello! Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our office manager and found her to be helpful, understanding, and informative. Our team is committed to providing exceptional care and ensuring our patients feel heard and valued. We are glad that you felt that way during your visit at Dental Associates of Torrance. Thank you for your kind words and feedback. We will continue to strive for excellence in our service and care. It was a pleasure having you as our patient, and we look forward to serving you again in the future.
Dental Associates of Torrance
Thank you Sean for taking the time to let us know how we did. Thank you for choosing Dental Associates of Torrance to fulfill your dental needs. We hope you have a great day!
Dental Associates of Torrance
Christina Gerdzhikova
Let's mention the obvious - you come and wait for an hour for xrays and 3 minute consult. I had to do a consultation for 2 root canals and an extraction. They booked two separate apps - one for xrays and one for panoramic xrays. I found out that was just another trick to keep billing the insurance for more. Normal xrays were not needed if panoramic ones were done. They try to sell you on braces so the other services are just to lure patients in. After waiting for weeks for them to keep lying that they are sending for preauthorization but billing department does it via mail and then the faxes were not going thru from the insurance, the insurance got ahold of them and got it sorted out with them. Just then I was able to "schedule" and appt, which was given to me for 5 weeks out due to their specialist being on location once per month. I found another endodontist but had to do the process form the beginning- get referral for consult, attend the consult, get xrays again, get preauthorization to be requested, get it approved by the insurance, schedule for root canal work to be done. This delayed my treatment by months and ensured agonizing pain. Do not accept referrals to this office. If your primary dentist says you need to go out to a specialist, call your insurance and get a list of apeclists, read the reviews and call them to make sure they can see you in a timely fashion and have the equipment needed to do the work. Out of 2 teeth that need root canal Dental Associates said they can only do one because the other one was too complicated for them and needed a microscope. They are in business to sell braces and Invisalign, and all other services are just a lure for patients to their office to get you to get teeth alignment treatments.
Hi, Christina, we deeply apologize for the experience you've had in our office. We take all patient experience seriously and are making a conscious effort to prioritize patient experience during their appointments with us, so we appreciate you for bringing this to our attention. If you would like to speak with someone further about this, we urge you to email us at info@westcoastdental.com. Again, we apologize for any inconvenience, and we thank you for sharing your experience.
Dental Associates of Torrance
Sabrina Garcia
The office was very welcoming as well as clean they answered any questions I had politely and patiently I would definitely recommend this office to my family and friends
Hey Sabrina! Thank you so much for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
Hi Rania. We appreciate you letting us know about your experience and very sorry it wasn't a more positive one. We strive to provide exceptional service to all of our patients, and it's clear that we fell short in your case. If you need additional help or have any questions, we urge you to contact us by sending us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Hi Monica. We are sorry to hear about your negative experience with our front staff. We take pride in providing excellent customer service, and we apologize if we fell short of your expectations during your visit. We value your feedback and appreciate your input as we strive to improve our customer service. We will look into this matter so we can address your concerns and ensure that future visits to our office are satisfactory. Thank you for taking the time to share your experience with us.
Dental Associates of Torrance
Olena Pro
I had emergency root canal removal with Dr. Arabpour. She and her team are amazing, very professional and knowledgeable. Everything went smoothly. Thank you so much!
Thank you so much Olena for taking the time to leave a five-star review! We are thrilled to hear that you had a positive experience at our office during your emergency root canal removal with Dr. Arabpour and her team. Our team of professionals strives to provide the best care possible to our patients, and we are glad to hear that everything went smoothly during your procedure. Thank you for choosing Dental Associates of Torrance as your dental provider and for sharing your positive experience with others. We look forward to seeing you at your next visit.
Dental Associates of Torrance
Hello, Steve! We're thrilled you had a positive experience at our practice. Thank you for choosing Dental Associates of Torrance as your dental provider, and we look forward to seeing you at your next appointment! We hope you have a good day!
Dental Associates of Torrance
Kosita Bella Z
I came many months ago and the service was fast and of very good quality... I've been here for 3 hours and they still haven't seen me...
nicole vergara
Dental associates of Torrance is an Absolutely HORRIBLY run business !! UNPROFESSIONAL, bordering on FRAUDULENT ! You wait an hour to be seen even when no one is in the waiting room. The x-rays and exam took about 20 minutes. Then the dentist spends 45 minutes upselling you for 2-$3,000 of unnecessary work. After 90 minutes of waiting they REFUSED to clean my teeth ! because they “need to submit for deep cleaning” (to be paid more). They told me to leave and they will call within two weeks. (NO CALL) When the insurance denied their (false) request (I rec’d the denial by mail) they refused to give me an appt for regular cleaning ? WHAT A SCAM!!! I then signed and handed them a release (in person) and also emailed a request for my dental records (to take to a good dentist) ! (which by law they are required to provide) Yesenia, the office manager refused to pick up the phone or return my call, after being on hold for 35 minutes and after speaking with Evelyn, Jessica and Carolina, who “promised to call back”. No one did ?Perhaps this will get their attention, but I doubt it. ? My advice: Just RUN ! FAST AND FAR!!!??♂️?
We are sorry to hear your experience was less than exceptional. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.
Dental Associates of Torrance
We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
Brett Austin
Unorganized, dirty environment. There were ceiling tile holes and a chunk of ceiling tile on the windowsill inside of what should be a sterile area. Intern cleaning cabinets while the patient (myself) was receiving service. Confusion on who was going to clean my teeth. Dentist eventually did cleaning instead of hygeinist. Tried to do a polish before cleaning my teeth. It was the fastest cleaning I’ve ever had by someone visibly annoyed at having to do a cleaning. Polish then followed. Equipment didn’t work (water). Then when it did start working was sprayed in the face with water. Water was an ongoing issue. Perhaps got a free face cleaning, and semi-clean teeth as a result. Was in the office over 2 hours. Would not recommend to anyone.
We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
Mytia Crawley
The wait times are absolutely ridiculous due to over booking because they are money hungry. They will place you in a chair just to have you continue to wait so apparently they don’t have enough licensed dental hygienist
Christine Spot
Waited fot an hour just to tell me they disnt check my insurance if it's covered!!! Same thing with my invasalign they charged me the whole price and didn't even check if its covered! When i called my insurance theu said it's covered 50% of the ortho! The service is NO GOOD!!!
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Associates of Torrance
Sandra Conway (Sandy)
Overall I am happy with this Dental office. I had a bad experience with their Iral Surgeon. Not friendly or compassionate in any way. I was not expecting him to remove the tooth that day so I was a little startled when he picked up the needle to give me a shot. Anyway, he gave me the shots, with a little attitude, then proceeded to pull my back molar. It felt like it was coming out of my neck. It took several attempts to get it out & it HURT. Afterwards he said to keep the socket clean & he left. No pain meds or antibiotics to hold off an infection. Very poor chair-side behavior. When I went back for another reason I told my dentist about my experience, she was surprised & said it would be handled. She prescribed antibiotics & pain meds.
Aneidra Carrion
Dr. Amini is the best! I can’t thank her enough for my crown and the dental assistance that’s helped. The wait is a little long but honestly worth it. Also special thanks to Yesenia for all of her help.
Judy Lim
I was the first patient but staffs were talking themselves. I had to wait for 30 minutes to see the doctor.
E S
I was told to wait 2-4 weeks for insurance to approve my procedure then after 4 plus weeks I came in for a different issue and when I asked for an update to the pending insurance issue I was told that they now can’t do anything unless I had done other treatments first! I would’ve appreciated being told this in the first place- I need clarity! Valuable time wasted meanwhile I’m suffering from tooth pain.
Casey Johnston
I had a root canal, crown and deep cleaning. I spent almost 11 hours in the office in just 3 visits. While the staff seems nice and the work done is good, I would not recommend because it really can ruin one's day when you don't know if you're going to be stuck for 4 hours at a time.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Dental Associates of Torrance
Arlen Ubeda
Excellent patient care. It was fast. The staff is bilingual and there is good parking.
jenna82179
They take for over to call you in even if you have an appointment. My appointment was at 10am didn’t get called till 11am. I was done with a regular cleaning that didn’t even last 10mins by 12:13pm.
Justaplayer5587
Dr Sidhu and Girlie were amazing and so professional with my elderly mom. She has arthritis in her back and they were efficient, fast and took excellent care of her. Our dental visits are much more pleasant and smooth thanks to the new staff.
Minh Pham
Staff is friendly, especially Girlie is very nice to my son. Dr. Nasrin is very knowledgeable. However, waiting time is crazy. In addition, they try to take your money as much as they can. You should be aware of which dental services you want. There are some hidden fees. For example, the crow costs around $360, but they will charge $150 extra for dental impression, ...
Rene Centeno
great service all around, friendly staff. I recommend this place. ⭐️⭐️⭐️⭐️⭐️
wareerat kitveeradeecha
service was horrible. Our appointment was 1:00pm and we still weren’t able to see the Dr. in 2 hours. You shouldn’t overbook if you can’t service them during the appointed time
Bebel Seyedjavadi
This Dental office gave me the worst experience that stopped me to go check up for 4 years. When Dr. Tells you need fillings, change of crowns….or your gum needs deep cleaning, needs shot for $200…!PLEASE get 2nd opinion. When Dr. gave me many Anesthetic to keep my mouth numb for long period of time so she can service others and when she saw me crying silently, she wanted to give me more shot ! Cry was for frustration, helplessness, regret for trusting…… Sorry for Dental facilities and Dr.s Who make patients feel like that.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Dental Associates of Torrance
Velma Madison
Actually it was my grandson Lawrence Taylor that had dental service at your office. He told me his experience was great, he was very satisfied and happy that he chose Dental Associates of Torrance.
Sharlette Tyler
Never a good experience at this dentist office. They are disrespectful of the customers time. The wait is very long before being seen. My last visit I waited for an hour & was not seen. Customer service is horrible. Front desk not courteous or helpful.
Worldclass Bartender
TERRIBLE DENTAL OFFICE... if you care about your mouth and health STAY FAR AWAY FROM DENTAL ASSOCIATES OF TORRANCE. It's already unnerving to go to the dentist in the first place... This doctor, I believe Dr. Nisran is incompetent & comes across like she doesn't enjoy her job or patients. The X-ray machines DO NOT WORK, the Worker will hurt your mouth....I'm a Christian woman & I pray I save patients from the headache. Melissa is the manager, she definitely isn't trying to do much to help either. CALL FOR A NEW DENTAL REFERRAL BEFORE WASTING YOUR TIME. PS: THEY DO NOT PERFORM CLEANINGS. You will be referred out.
INDAI LAAGAN (JOLLYBEE)
Don’t come here. They left the assistant doing xray alone without him knowing what to do. I had X-rays like 20x because he kept on repeating it. Dr Audi is rough. They all want just money. Don’t come here I’m telling you guys!!!!!!!
Ian Espinosa
I've had a tooth pulled, and some other work done on my teeth at this place and Dr. Amal Audi, Airlie Addison, and Michelle Da did an excellent job of dealing with the dental issues I was having. I highly recommend this place.
Jasmine Zalewski
I waited for an hour in the lobby so I left. This is not the first time I had to wait here for such a long time. I don’t think I’ll be back.
Marilyn Washington
Wait time is ridiculous. They book too many at the same time so you're sitting in the waiting room for about an hour then waiting maybe another half hour in a chair before you're seen. Some staff are polite, some okay. I wouldn't recommend this facility to anyone. Feel like you're in an assembly line.
kaycee finch
Waited almost 5 hours for a rx for antibiotics had to come 4 times to get one tooth pulled always have appointments always wait several hours. They will tell you it takes a long time for authorization but I called denti cal and they had not even submitted emergency referral denti cal told me would be approved or denied in 24 hours but front desk said otherwise. Probably takes much longer because front desk doesn’t even bother to submit emergency referral for days…
Tia Adkins
The Dentist should keep her personal opinions to herself and remain professional. She also contradicted herself while speaking with me which made me question her competence. I went to another dentist that was very competent and thorough.
Karin T
Office personnel were inept with records. Visit lasted 1hr 15 min and nothing was accomplished. No proper communication with patient regarding prep for appt. No communication with one side of office with the other- missing dr authorization. Horrible visit
Nancy Kim
Had no idea why we we there in the first place, most were rude, didn't allow parent to stay with child, was talking about other stuff than the our main concern/ issue that we were there about. When asked about our record including what needs to be done, was told to wait until end of week to get it. Why can't you just write it down on piece of paper? Didn't have our previous visit record at all. Really wasted our day and time and was told they can't do the procedure on same day and reschedule.
Elmira Allahverdi
The worst service ever!!! Rude! Unprofessional! Will hang up the phone on you, will talk with an attitude in person. They need to be reported to Medi-Cal and removed from their system. This is a no way to treat a person
Spiteful
Provided swift and efficient service. Treatment coordinator Marbellyn Aguilar was swift to explain any questions regarding treatment and Pay plans. Quality service will come again.
Sajid Khan
Doctor didnt know how to use computer . Low staff make your waiting time increase. Lack of skills taking photos . Not good experince . Not recommended
Mina Nikzad
Dr. Audi, Girlie and Arvi are awesome! They’re kind, knowledgeable and great. I recommended this office
Demeshia Williams
Dr. Audi and Girlie was so nice and sweet. And helped me with my 2yr old daughter.
Andrea Martinez
Would never go there again with my child very bad customer service first visit went great second visit sucked
Luisana Touchard
Dr Audi is amazing and her assistant Girlie was amazing they took care of my kids thanks to dr Audi and Girlie Again definitely we will be back
Eric Tambe
Dr. Girlie Dr Jojo Dr Audi (Dentist) Unbelievable team, everyone was so nice and they were able to fit me in last minute. So grateful for their service and all they help. Will definitely be back!
Iam Eros
Dr. Audi is the best! Girlie is awesome I’m back again and Jojo is very kind and had good service
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Josephine Cinco
I came in for a routine check up. Dr. Audi is amazing. She is gentle, kind, well experienced, knowledgeable, patient, in her exam. She explained thoroughly what her findings, assessments, and recommendations are. I also appreciate the help of her awesome assistants Girlie, Arvi, and Jojo. I will definitely recommend this office..
Orijano Stemberga
Dr. Audi and her assistant Girlie very patients very nice they are the best. Dr. Audi gave me a beautiful crowns and I loved it. They're the best of the best
donna jordan
Thank you Angie & Chris. They are amazing here at DA of Torrance. Very Patient. Very kind. Very professional. Iwould prefer
Ramiro Quezada
Dr Audi and girlie are great medical person's and have a great sense of humor and i am going to bring them a burrito from montoyas for there kindness
Alejandra Madera
Angie and Chris were very helpful. Made me feel comfortable in a dentist office again. Will be returning to get work done here.
Marwa Haroon
Angie very good helping assistant, great job. Also Dr Audi very good Dentist
Olive Edmund
Dr. Audi and Girle were awesome! They really took their time with my daughter and made sure she was feeling better. Thank you soooo much ladies.
Andrea Zepeda
Dr. Amal Audi and her dental assistant Girlie are absolutely phenomenal!! They are so patient and kind and do beautiful work! My smile never looked better. Her whole staff including Arvi. Stay cool gang!!
Latricia Stewart
stop having people sit in a chair waiting for hours.. while the dr talks
Emilio wr
Overcharging becareful and waiting time is insane get ready to spend at least 3 hours min.
Merian Darnell
Girlie is very helpful when is is preparing me for the surgery She is very informative and Always patient with me Every time . I love Dr. Audi because she very kind and very and patient with my anxiety
Spongebob Squarepants
I would to thank Dr. Audi and Girlie for being patient with me. Girlie she’s so kind and sweet. I highly recommended this office.
floyd gross
The dentist are very good and assistants nice and professional..the office manager is very unprofessional and is refusing to give me treatment after giving me the wrong parcel and it broke they waste my time when I have appointments and act like I have to be pre-approval for everything by their cooperate office. The office manager also told my insurance carrier I should pick another office all this because they keep trying to charge me and my wife for things my insurance covers ( what are they doing with the extra money ?)...this is discrimination I suggest you retrain your manager on the way they treat customers I've never been treated with such disrespect in my life
Erick Soares
Dr Chris, Dr Audi and Arvi gave the best treatment I ever got. They really toke a great care and follow up to make sure everything is under control.. definitely refer them. Thank you so much!
ceez g
Excellent service excellent staff marbellyn was the best highly recommended this office they where super accommodating!!!
Desiderita Tan
I have a great experience to RDA EF 2 Arvi Cruzado doing my X-ray. Very accommodating and friendly . The staff is also very friendly and pleasant to talk .
Sharon Salinas
1.5 hours just waiting in the lobby. once inside. almost 3 hours just waiting. not returning.
Ricardo Torres
Would highly recommend! People in the front where so friendly and made me feel welcomed, especially in the back Dr. Audi was extremely nice. My treatment was well explained, I’m definitely coming back to continue!
Margarito Ceballos
It was great experience doctor Audi was excellent denis melisa Wendy y Elisa
Ashley Ford
Today was rough for me because I have anxiety when it comes to the dentist but Audi and Girlie took care of me. Most staff are great and really worked with me. Thank you Dental Associates of Torrance I Appreciate it.
Matt Kim
I’m honestly the worst patient when it comes to my teeth ? but everyone on staff; from the scheduling my appointment with Fabiola, getting my x-rays taken by Britney, co-examined by very knowledgeable Dr’s Audi, Brad and Alyssa . Hygienist Chris was very patient and thorough. RDA’s Angie and Girlie were very kind and helpful. Honestly I was there the whole day (if that says anything about my teeth) so I forget everyone else I apologize. But the experience was great and I’m glad to have found a place that cares for my teeth more than I do. Thank you Team!
Carolyn Yoon
Dr. Audi created such a pleasant day of pampering for my teeth. She made sure I was comfortable every step of the way and took the time to explain everything to help me understand what would be happening. I really felt like I was in good hands. All the staff that took care of me today made my experience feel personalized. Also, I highly recommend their teeth whitening. The immediate results are evident. I can’t wait to see the longterm results with follow-up at home treatments.
Domenik Rosales
Great Service with the assistance of Ange and Dr. Audi, super sweet and kind. A comforting service. Made my procedure painless and fast.
Shrishti Sunder
HARD SALE CON TACTICS FOR GREED: After I said no to every single staff for an hour of all staff pressuring me to 2nd X-Rays I knew wouldn't be covered by my insurance co., they told me it was free to me and covered by the insurance as long as I agreed to sign the package that I wrote on the paper that I will not pay and quoted their lies. A year later, they mailed me a bill for the 2nd X-Rays, deliberately too late to complain appeal to the insurance company.
Jordan Maldoando
Really enjoyed my first visit. Everyone was very kind, attentive and welcoming. Hygienist Angelina was very knowledgeable and pleasant.
Julian Macias
Angie is awesome and she explained everything so well. Dr Audi is great too and helped me feel comfortable. Denise And Marbellyn were wonderful in helping me understand the costs associated with my procedure. Dental visits can be so confusing and intimidating but they made it much better. Thank you everyone!
romins gomez
i just wamt to leave a review for dentist Elisa and her asidtamce arvi omg I HATE dentist bit with them I have the best time ! Thats why I thought I have to leave a review! Elisa is the funiest young lady so happy, it looks like she really enjoy what she does, so passionate about her job and I apreciatte it! Arvi she was the sweetest ! At first they said I wasnt having my whitening becouse they were missing something amd they when they said I was arvi was jumping with me lol hahaha she was so happy about me and my results I literally want to keeo coming but just with them! I wont take any ither dentist/assistance never again hahaha good job girls!
Milagros Acosta
I got the best best whitening today with doctor audi. Ver helpers allisa and the ucla team were the best !! Cant wait to come again. Best service ever! Dennise is a very nice lady. Very very helpful!
Noreen Sabir
Service is good but they took 2 to 3 hrs and tbh last experience was not pleasant at all as they just have only 1 dentist working who was hoping among the patients and left everyone hanging
Thank you so much for rating us, Noreen. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
leslie sanchez
Worst place ever ! The new ortho Dr.Julie Is by far the worst, she only cares about how much she’s getting paid and now about the customer service. Had got treatment with them and the Dr before was way better. So unprofessional, there always late. She will literally rush you out and not do your treatment. She’s doesn’t explain or helps you in the process. Spent over 5k and 4 years for my teeth to look the same and for her to ask me to get another 2 years ? Ridiculous.
Rizal Bin Zahari
Horrible. Totally dissatisfied. My appointment time was at 9 am just for a simple consultation with dentist. I was waiting in the office counter for 1.5 hr plus 1.5 hr to see that dentist. I really believe that they don’t care about patients time. Also, I dissatisfied with the consultation with this dentist
Leah Gould
They are HORRIBLE. Do not go here if you want any type of dental work. They wanted $$$ only- not concerned with basic cavities. Wanted to charge $6,000 more than insurance covered. Missed one large cavity on front tooth. Had to inquire about it myself. Then they would schedule us- keep us (I took my teenager here) in waiting room for over an hour to say they are too busy- would have to reschedule. This happened twice! Still not completed the fillings!! I have switched dentists- it is horrible customer service at front desk- they yell and hang up on you. They place you on hold and leave you there for 30-45 min The dentist (one) contracts students from UCLA- and students don’t want to come here. It’s not good. Any good reviews are probably friends of employees. Even the staff talk about each other. As we were waiting for work to be done- staff was talking about one girl making the employee bathroom her office because she was always in there. I wouldn’t go back here if it was free.
Jewell Dumpers
To late. I will not be coming back. You can send my records to my new dentist.
Miguel Soto
I waited 3.5 hours with a tooth ache and never got to me so I had to re-schedule, we paid thousands of dollars for the work and service should be priority to take care of your regulars.
Craig
Total wait time has been more than 3.5 hours every time. Dentist Amal is friendly but sloppy. I would much rather have a professional than a superficially friendly dentist. It's exasperating. Dentist runs around from one patient to the next without completing the job. The assistant Britney is even worse, again friendly but very rough and exhibits poor technical skills. Fees are another issue. They are inconsistent with payment fees constantly, which is a huge Red Flag. Insert hidden fees anywhere they can. Not interested in being their client any longer. At the end of the day my family and I are paying for excellent service and this is not where we want to spend our money. We have lived in RB for decades and this has been one of the worst dental offices we've ever been to.
Zayda Pineda
My son had an appointment For a specialist to see him. My regular dentist office sent the referral and I made sure they had all the paper work ready to see him. We went to the appointment and the receptionist there was rude like it was my fault that she didn’t know where the referral was. The receptionist during the week told Me everything was ready and they had received the referral. My son was there for hours and they ended up saying nothing could be done because they didn’t have the referral. I’m assuming before a patient comes in they prepare a file but I guess not in this place.
Daniel Portillo
Angie bleached my teeth and I’m very pleased and doctor. Audi. They did a very nice bleached, I’m happy for there attention.
Sondra Martinez
I would absolutely recommend Dental Associates of Torrance. I go for all dental care. Recently I went for gum surgery and I tell you I felt no pain along with the gentle kindness,accuracy and professionalism of Dr.Farangis Partovi and her assistant Mariana were absolutely wonderful they work wonderful as a team. And I can't leave out my girl Melisa who is the specialty coordinator. Denise is the office manager and she moves in silence constantly making moves. Her ship is kind and works well together. You will not go wrong coming here. So come get your SMILE on with Dental Associates of Torrance...they will not disappoint. And there service and kindness will make your day.
rachelle lee
Having people waste their time and ask them to come back another time after they have been waiting over 1 hour and a half
Robert Gutierrez
Extremely long waiting should not wait so long and try not to make it all about money I got charged for a redo on a crown that should not have broke while I was biting down naturally
Tastiana Vignaude
My visit was perfect! Melissa and Denise calmed my nerves they are amazing
Aubrye Hernandez
I really recommend this office! Especially Marbellyn was so nice and helped me with all my questions! Can’t wait to come again!
Daphne Calderon
10/10 service would definitely recommend , very respectful. great assistant from marbellyn explained everything well to me
Danielle Baker
Dr. Audi and Angie, and Arvi work on me and were very professional. I would really recommend to other people
Ashton Munoz
Finding a dentist office you trust is hard. I came here when I was a child and had great experiences. I revisited again years later and had some extensive work done. This is my practice of choice EVERY time. Dr Amal Audi is so focused on my well-being, and is very attentive. Arvi Cruzado and Girli do so well to make sure I’m informed and comfortable they answered all my questions. Dr. Arabpour whom I believe is an orthodontist made quick work of my issues and was very helpful with my questions and concerns. All around I seriously recommend Dental Associates of Torrance. I will always come here. My smile looks amazing.
Javonte Jamieson
Was suppose to get meds from Walgreens but I don’t think they called it in. So I’m still in pain.
Angelina Nutas
Dr is very detailed and good, also very nice and good assistants . Front office very helpful
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Brandi Mason
Great service, Marbellyn Aguilar gives great customer service, and is very helpful.
Maria Poblete
I have a good services today my son was treated very nice by Angie and Arvi and Dr Audi
Richard Herrera
I would like to thank, Arvi Cruzado for always giving me great looking temporary crowns, without them ever falling off. She is efficient and quick at what she does for the dentist office.
Bilal Sakrani
Scam!! Beware!! Unprofessional and all about sales. I waited more than an hour just so that they can tell me i have to spend $$$ to fix my teeth. I made an appointment for Cleaning but they didn’t even do the cleaning and said “we don’t do cleaning on first appointment”. I specifically told the office i just need a cleaning appointment. They don’t care about your time or anything. Everyone is so unprofessional. They try to make you come down and do X-rays and just tell you what you need to spend money on. A scam!!
German Caceres
I have had the bad luck of going to this dentist who only wants to get money one way or another. He is inhumane; he only sees the dollar sign in every person. I would like someone to guide all of us who have provided such poor service.
Andres Corona
Great experience! Went in for a cleaning and was well taken care of. The staff was nice and helpful. They answered all my questions and provided me with good information about my visit and future visits.
Abril Ayala
Everyone in this office is so kind and helpful. Everybody in the front desk is so nice and very welcoming when it comes down to patients. I will definitely recommend my family to como in to this dental office. Also can’t forget about the people in the back & dr Audi . Thank you so much for helping me out & feel confidence about my teeth.
Angel D
Dr Audi and Angie are so nice and brightened my teeth many shades whiter! Forever grateful for them both.
devilnekoz
I always get helped about 2 hours after my scheduled appointment and usually never get done in the amount of time they tell me. They do decent work but it’s usually students helping me in my experience and they take a long time.
Tina Lopez
The front desk was awesome. So so nice and make you feel comfortable. I was so nervous about going to dentist. I Put it off for years but the girls made me feel welcomed and the Dentist was so informative and took her time to explain every single thing. She really made me feel confident that I would smile again and be able to take pictures again with my family. Thank you all so very much. I recommend this place to the world ♥️
Brandon
This was my first time here, but Dr. Audi and Angie Nutas were spectacular! It was a packed day and they were short staffed, but nonetheless I was treated very well by the entire staff and was able to get my cleaning done in a short, but thorough manner. I would recommend this establishment because I was treated like family, even though this was my first appointment. I will return here again for my next appointment.
pagi ando
Expect to wait for hours before you get called and wait more hours. Very unwelcoming rushed environment. Feels like a volunteer dentist office in a 3rd world country or a war zone even. No one knows what’s happening, they ask the same questions repeatedly and yet no work gets done. What a waste of someone’s time and the front desk people are so lazy and unprofessional.
Alicia
Melissa at the desk is so awesome! Arvi Cruzado in the back is awesome and gentle. Best temporaries ever. Dr Aldi was super sweet and gentle. Definitely going back well only if I have too. ??
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Carlos Sainz
Dr Audi was great and the best doctor ever. I will for sure come back and see her for every appointment!!
monya walker
I love coming here with my girls it’s always so comfortable and warm. The place is extremely clean and inviting. The receptionist are extremely helpful. I especially enjoy the fact that it’s a dental office with mostly women employees.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Roshell Rembert
Make sure when Make a appointment for someone , sure the dental work is approved not after you sit there for over a hour and don't even get to see a dentist yet , I've had several bad experiences with this office.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
L C
I will.never recommend this place to anyone as a matter of a fact I will tell everyone the opposite how horrible it is to wait there for service. People make appt’s for a reason yet you still wait an hour to be seen or longer. I had an appt last week at 3:30pm and was told that my wait would be over 2 hrs before u are even called. So I said I was leaving. Then Torrance called to make another appt and was informed if it was the first appt at 8am u would not have to wait long. Well I did today 8-12-22, so again I left. If ur appt is at 8am and u have not began on ur teeth by 9am and all the seats are full with only 1 Dr for all I wasn’t going to get out of there till after 10am, UNACCEPTABLE.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Dental Associates of Torrance
Christina Vallejo
This office needs to better organize their appointments. They either regularly make appointment mistakes, or they keep patients waiting for an obscene amount of time. My daughter waited two hours today! And no one tended to her. Now she has to return. It's a waste of time, gas and money.
Alyssa Athena
Angie has been very helpful and gives me a lot of recommendations on how to maintain my kids ?. So professional and helpful!
Suman Rawat
Thanks Angie gave me so good dental information and cleaned my kids teeth so well.
Our goal is to help our young patients feel as safe and comfortable as possible at all times while under our dental care. We’re so happy we were able to help get your kids on board towards maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon :)
Dental Associates of Torrance
Thilini C Mendis
Went for a deep clean. I'm very happy with the service. Staff is friendly and the Dentist was explaining everything step by step. Great service!!
Brian Parker
Angie and Dr. Audi did a great job and made us feel very comfortable and welcome. Thanks
Cesar Renteria
Angie helped me with my whitening kit and she explained everything very well she was very nice
Rosario Silva
Terrible experience with this whole office, I waited more than two hours and they did not attend to me. I do not recommend this office
Pam C
Disappointed!!!!! Got a bridge done a few months ago. Found out by another dentist at this SAME location that the bridge doesn’t fit correctly. And instead of them redoing it, they want to charge me all over again! Nope! Plus they will do whatever they can to find procedures you don’t need AND try to talk you out of using your insurance!!!!! Why????
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Lucy Reyes
Not over book patients. We were scheduled atm appointment & waited 3 hours! The doctor did not take any time to go over anything w us. She spoke only to what seems like their spokesperson/the salesman who gave us little options and wanted to rush our decision to make payment. Our son had just seen a dentist two months prior. Also, a parent or guardian should ALWAYS be allowed to accompany ALL their CHILDREN! I never had this type of experience in all the dental offices we’ve visited. I don’t think anything was properly done. Definitely read into Yelp reviews and felt like we motioned through those experience today.
Julio Gonzalez
This dental office is the best. I came in with a toothache, and the lady at the front desk helped me without an appointment. "Gentleman," they're super cool. MARBELLYN helped me a lot with the financial aspects. Thanks, ladies. ?
Justin Uesugi
Dennise, Dr Audi, & Girlie all really took care of me at Dental Associates of Torrance, would highly recommend getting your teeth done here. Thanks again to all of them :)
sva7231
The team did a great job with my teeth. Super professional. Dr. Audi, Angi and the rest of the staff were awesome. Highly recommended!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
Lana
Very bad Ortho never fully sat me down to discuss the treatment was constantly changing dentists and my treatment. I have bad anxiety and gag reflex dental assistance are not patient. I had gotten through impressions and they sprung on me I needed to retake my impressions because they changed my treatment without letting me know ahead of time. They also has broken my brackets multiple times while putting on rubber bands and blaming me. They didn’t fix my broken bracket when I kept telling them until my tooth rotated extending my appointment even longer. Go somewhere else
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Dental Associates of Torrance
Val ery
love the services with general and ortho. I wasn’t sure about my copays. Treatment Coordinator Marbellyn explained everything very well.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Lorena P. Mora
Highly recommended, this dental office took excellent care of me and made an appointment for my children and despite it being the first time, they liked the warm manner of the assistants and Miss Manager Marbellyn. He helped me with my treatment and my financing adjusted to my possibilities.
Maaryyy
Love the service, I especially love Marbellyn’s service! She was every helpful on my visit and helped me financially! Can’t wait for my next visit!!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
jose aguilar
Great experience, marbeline was really helpfull and explained my treatment and cost very well.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Damilare Adegbesan
Angie one of the Dental Assistants is an angel. She gave exceptional customer service. She actually did what will make me and my family keep coming back again!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
hunter hernandez
Would leave no star if I could, long wait, overcharged for a basic cleaning that insurance should cover and tried to upcharge me right from the beginning. Cleaning only lasted 20 minutes if that and felt overall bad about the whole experience. My advice stay away.
Kenneth Collio
Although they were very short-staffed today, Melissa, Angie and Dr. Garcia were all very kind and understanding. I came in as a new patient expecting just a normal cleaning, but they also provided impressions for night guard, whitening and gum treatment all in one go, as well as treatment for a crown! They did a very good job given the circumstances and I enjoyed speaking with them all.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Jose Montes
Very friendly staff , you are always greeted with smiles , never had a problem here.
Julia Delic
Angie is one of my favourite dental assistants ! Very cheerful, prompt and friendly
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Oscar Soto
Very friendly staff and and very flexible with finding a good way to help you out with all your dental needs .. I enjoy coming in
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
babji pydisetty
Delay hours in waiting even after appointment , not explain things and treatment plan and all are hurry..
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Ingrid Beaudet
I love Dr Audi been customer for 12 years always happy. Just got back had 2 cavities done. Also, hygienist Chris is great.
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of the future years to come. We look forward to seeing you again very soon :)
Dental Associates of Torrance
aid gh
Many times shcedules for visit been changed by staff and dentists. Unprofessional staff. They don't care about customer time and just following up the dentist instruction. Totally unsatisfied.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
John Stobaugh
I was pretty put off by these guys. They were nice, but I felt like cattle to the slaughter. The waiting room was so packed because they just did a promotion which brought me in. I did not feel important to them. They barely looked me in the eye as I was ushered into the x-ray room, and into a dentist chair. Some guy with a sharp stick immediately started testing my gums, told me they needed work. A woman who I assume was the dentist gave me a sales talk about it all, printed out an estimate of $8000. I just wanted a check up and a cleaning. So that's when I left. they called saying I also need a root canal, and there's a problem with my insurance. They called again saying "good news there's no longer a problem with my insurance" and show up tomorrow to see a specialist. Whatever. Please don't upsell before you give me what I came for.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Dental Associates of Torrance
Daren Cornell
This review is for the orthodontist section. I’ve never experienced a more disrespectful and inappropriate doctor in my life. The Asian, female orthodontist is the most rude doctor I’ve ever seen. She not only screams at her own assistants, she sits there on her phone texting the whole time she’s working and can’t take the time to talk to patient’s parents. Horrible on all levels. I feel sorry for the workers there.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Brian Kraft
Dr. Hana and Angie, two of the best. They always make sure they're patient is comfortable during procedures. They are fast, efficient, and do the job right!
Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Associates of Torrance
Luz Reyes
Dr. Audi and Angi are amazing! Great team, spot-on service, and very professional. Were able to diagnose and treat my gum condition when other dentists weren't able.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
Amelia Soto
I pay as the service is done and sill I get a bill to my home and unexpected charges are always charge. Your add on later charges that I not I was not aware of ... until I get to the office. And after I had already made adjustments to pay over time....over all one thing go's bad after another ?
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Thank you Scott for taking the time to let us know how we did. We appreciate you for choosing Dental Associates of Torrance to fulfill your dental needs. We hope you have a great day!
Dental Associates of Torrance
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Louise Fleming
I love my hygienist, Chris, he's terrific, gentle and professional, but the administration leaves much to be desired.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Robert Keys
Like usual. You will wait about 30 to 40 mins after your appointment time before you get seen. And the treatment was cool. Got root canal done and they actually did a good job..
Thank you so much for your review we highly appreciate that.
Dental Associates of Torrance
Andrea Anahi
If there were to be 0 starts, that would have been a better reflection of this place. I spent 8 almost 9 years in this place with braces. It was a process that they said would only take 2 years. I understand that I had to have surgery and that just extended the treatment for 3 more years. But after my 5 years here, the doctors and assistants would continue to transfer and most of them have been really friendly. It's been a lot of back and forth about when I will get my braces off, each doctor had a different goal of what to do with me and I think that extended the process till 8 years. This past year there was a new doctor who is asian and blond and has been one of the most RUDE people I've met. She said that if I don't want my braces then she'll take them off. If I didn't want braces then I would have not signed up for it 8 years ago. She said that it was a 'me' problem. I. apologize for my genetics and for any patient who has to deal with you.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Dental Associates of Torrance
Michelle Wroten
BEWARE!! Over charging patients when insurance covers procedures! Denise Mares made no effort to correctly file claims with my insurance. DO NOT sign any paper work until you have completely read and agree with pricing and any upgraded costs. Do not fall for “ the printer is not working scam”! Do not start any work until you know fully what you will be charged for out of pocket and what your insurance covers. Make sure the correct insurance is entered! Canceled my final procedure that was never started. Should have received the amount that was already paid as a refund. Denise told me that they were charging me $1,375 out of $2,000 for me having to drive to the dental lab in Orange to do a custom shade crown. They just made that amount up. Not written anywhere or told to me prior. Vindictive for no reason. I was informed that Dr Audi did not want me to come back to the office, even though I canceled the procedure. Please find another dental office. They are not worthy of your business Treatment coordinator Denise Meres is very unprofessional and has no problem taking advantage of senior patients and I’m sure anyone else that seems like an easy target. Had to leave one star. Not by choice.
Ginger Allison
had a 12:00 appt and wasnt seen until almost a hour later. too crowded and was a waste of time. i offered to send referral and xray pic to person i scheduled with and they declined but that couldve saved us a trip possibly. also when we arrived receptionist asked if we filled out paperwork online but we was not given that option when i called to schedule.
Angie Pal
There’s not enough space here for me to write down all the issues I have with just one appointment. Your business is absolutely the worse! Please feel free to call me to discuss. I am currently looking for a new dental office!!!!!
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Jonathan Lozier
Over 2 hour wait to have tooth extracted, staff were indifferent, office manager was rude, oral surgeon was fine once he finally got to me, this is a dental service factory.
James Boromeo
To Dental Associates: I really like the service and the Dentist Doctor’s do so wonderful work on my teeth I appreciate everything what they do??❤️
Bardemaker Chocolates
Terrible front desk. The staff changed my appointment without my consent. Had to wait 1,5 + h to see the doctor
ELISA ADAME
Love this place! Staff is excellent. Dr Audi is so on point and makes you feel so comfortable. Definitely found my forever dentist
Justin Katsuno
Felt like I was trying to be up-sold by each doctor. Went to get a simple cleaning, ended up with an estimate of $2k for all extra work. Was not able to get a cleaning and am waiting for an insurance approval to get a deep cleaning that my dentist has insisted upon. Not sure if this is normal, but was a bit shocked at my first interaction with this office. Staff were nice enough
Marc Beherec
They took my x rays and then left me in a chair telling me the doctor would come. More than an hour later someone came and said they were closing and asked me to reschedule.
Sol Osorio
My son had an app at 10 am, the especialista saw my son at 1pm, the doctor burn my sons lip and blamed it on him, saying that he should open his mouth more, he could even feel his mouth bcs the anesthesia. Horrible place.
Ally
I took my 84 year old mother for her appointment at her scheduled time of 4:00pm. There was one person in the waiting room when we arrived. Others came in after us and were called back. By 5:06pm, I went to the receptionist to inquire when my mother would be seen. She went back to check and let us know that the xray machine was broken and we would not be able to be seen and we would need to make another appointment. I got my mother together and we left. We will NOT be returning to a place of business that treats its customers in this manner. Shame on you Dental Associates of Torrance!
Luis Rivera
They take to long to attend you. If your appointment is at 10:00. You are lucky to be seen by noon.
Alma Alun
Can I do 0 stars? Because this place deserves that and less. This is my second time dealing with disrespect from the place and the people who works here. The only reason I book a second appointment was because they had quicker appointment and on a Saturday. They cancelled me when I was in the office and they claimed they called me before to cancel, which is no truth at all. I have no phone calls or missed calls or a voicemail from them or any one, for that matter. On top of that, the front desk person was very rude, not even the one I was talking with, but the other one who actually jumped in. This office is a jock. Should be close by now because they don’t work at all. I am so frustrated and tired of trying. PLEASE DONT COME. Otherwise, you will be disappointed and frustrated.
Sri Kanth
This is strictly due to the long wait time; I usually never do reviews but I have to do for this. I have 4 visits to this location and I was on time or a little early than my schedule appointment. But, my appointment never happened on time and I literally had to wait almost two hours after I check in. I had to take off to my work because of this long waits. They seriously can do much better and until then people visiting here make sure to have atleast half of your daytime is free.
Heather Madden
Today was my first time at this dentist. I got a full set of x-rays and a check-up. I have to say that everyone there is so friendly, which made me feel at ease, especially the dentist who checked me. She was very encouraging and sweet. I hadn't been to the dentist in 9 years and was ashamed of it, but she told me not to be and that it was okay and that not everyone comes in regularly. She just made me feel better and she was so nice that I felt like crying. Anyway, I haven't had any work done yet, but I do recommend this dentist and I'm glad I went!
susana borgel
Went in for one broke tooth, walked out with an apparent $3000 bill, 2 TERRIBLY MADE FILLINGS, and A VERY POOR MADE TEMPORARY CROWN, and A MASIVE CUT IN MY CHEEK THAT GOT INFECTED. One of the technicians that was working on my mouth that day dropped the temporary implant in the floor and couldn’t find it, that was right after she CUT MY CHEEK, and she had a meltdown in front of me. Like seriously? I had a couple days to get a second look at the work they’ve done and what the other dentists said about it was very upsetting, and now I have to wait for my moth to heal from this horrible procedure before I get it fixed, but meanwhile I am making sure Everyone in here can read my experience and stay away from this place! I can’t believe it. Also, I just scroll down to look at the reviews, ( I should’ve done that before walking in here on Monday). I feel sorry for all the people that had to go through something similar and I hope they all can find the right place to treat their teeth! Unbelievable………….
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
Dental Associates of Torrance
ROSE MCKEWEN
Firstable It is not the 1st time that I waited long to get in even with an appointment ; well this time I waited over 1 hour for them to call me.. I got in and after another hour i get to see the doctor ..She advised me a needed 2 partials because one of my teeth will have to be extracted..after that here comes a lady to offer me a plan to pay $2500 dollars for the 2 partials.. I then accepted the plan without running my credid they said and deposited 500 dollars towards the partials. I waited another hour until an agitated lady comes to me and takes the impressions of my teeth..she is rough fast a bit sloppy in my opinion..trying to rush because was close to closing. After she is done I get my receipt for my deposit and future payments. A week later i recived a call from this office only to find out that the impressions they perform on me were done wrong!!? and I needed to return to the office to be redone.. This is a waist of my time..and it will mean I have to go back and sit there for another 3 hours probably.. Not only that but today they are probably charging my 1st payment out of my account without nothing being done. I don't have the the extra time to do this!! I think I'm coming back and get my money back!
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Mark Yamashiro
Rushed out because seemed like everyone wanted to go home, said they would call for my treatment plan because the lady who was suppose to went home, and they never called to follow up. Horrible service
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
Dental Associates of Torrance
Mira L
My son loved his previous dentist office. Your office is disorganized and a waste of everyone's time. Chaotic, unprofessional and should not be accepting new patients. Stressful environment, noisy and stress-inducing. Probably should be audited, too. My appointment was rescheduled/canceled 5-6 times. I paid my previous dentist to email digital images of the last x-ray, but this office never loaded them into their system. It has been 4 months and my son has barely just gotten referred to a pedodontist. I'm going back to our old dental office even if I have to pay out of pocket. Patients, you should not work with an office that is unreliable and not trustworthy, because you can end up in very bad situation when an emergency arises.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Dental Associates of Torrance
Ashley Baughfman
Left with thousands of dollars in dental work. Plan to spend an entire day here. Got a new dentist after leaving this one and I'm in and out within an hour with x-rays, deep cleaning and next scheduled appointment. My new dentist said, I have insurance and should never be charged so much.
Thank you for your nice words about our team! We truly appreciate this, and are honored you chose us to take care of all your dental needs. We understand how scary the dentist office can seem! We're so happy to hear we were successful in reducing all anxiety for you. Our goal is to reduce all dental anxiety for you, and to make you feel safe and comfortable at all times, while providing the very best dental services for you. We hope to see you again very soon! :)
Dental Associates of Torrance
melanie faggins
It was a long wait to be seen, then I got rushed out to the payment person to ask what could I afford...
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Luz Raygoza
I am very unhappy with my experience. I have had a few occasions where I needed to reschedule my appointments and I was told the only available appointment was a month to two months later and now I am being charged EXTRA for “missing appointments”. I think this is very unprofessional and completely unfair judging by how in the beginning of my treatment I wasn’t seen for 3 months because of the pandemic but I was still having to pay. There has also been many occasions where the orthodontist will be closed and I wouldn’t receive a new appointment for a week or two. Now my treatment has been extended when the problem is NOT on my part. You need to really revaluate who you are having at these front desks and who is working on your patients because they are very unprofessional and seem like they have no idea what they are doing. I need to speak to someone who can fix this problem immediately, I am not paying for this.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Dental Associates of Torrance
Kiana Sakamoto
Absolutely terrible experience. I made an appointment for a regular dental cleaning and after spending two hours at the dental office, I was told I needed $2k worth of work done and the dental hygienist wasn't even in the office to do the cleaning. I went back to my old dentist to get a second opinion and he said that the treatment plan I was presented with was full of stuff they were trying to upsell to me. It was a full on scam and I am disgusted by how this practice operates.
virginia lane
I had an apt at 9am. I walked in at 0850. I was the very first person through the door and to sign. Another client was called before me to go back inside. I then was called next and had X-rays done immediately. As I sat down next to two other people behind me the doctor started to see the other patients first. I chose not to stay due to the fact that I was going to be seen next by the doctor and not first. I made a different apt to be seen at a different time
Cristine Kulkowsky
I was told that my insurance was going to pay for the crown and root canal but when I went in there I was told that the only thing that insurance would pay for is the root canal and not the crown so they lied to me. When I came on Friday I waited 3 hours and I got nothing done when I got home my wheelchair was broken and I'm going to pay 2 hundred dollars to get it fixed it. It was the worst time I ever had at a dentist.
Andrea C
I switched to this dentist since I recently moved to Torrance and they take my insurance. They were able to make an appointment within two weeks which was nice. I had the first appointment of the day and waited 50 minutes for someone to bring me back. The X-ray technician was quick and efficient and then brought me to my dental seat. From there, I wanted another 30 minutes for a hygienist (now 80 minutes after I entered the building for an appt). The hygienist did a quick look at my teeth and then waited for the dentist. I waited another 30 minutes (now almost 2 hours since walking in) for the dentist to spend 5 minutes looking at my teeth. The dentist reported an entire series of things I needed. A benefits specialist came back and said if I moved forward with everything that was recommended, it would be over $3000! I have been seeing a dentist regularly my entire life and have great oral care. None of these things have ever been reported. I then asked what it would be for just a cleaning since that’s all I came to the dentist for anyways. She reported it would be $200+ for the cleaning that was recommended. With the same insurance at another provider, I paid $5 for a visit and cleaning. After almost 3 hours, I left and had NOTHING done on my teeth. I also asked multiple people if they could clean my retainers while I was there, and nobody knew an answer. I will NOT be returning to this office. They were trying to scam me out of $3000+ in just one visit. (I last visited a dentist 6 months ago and none of the things they mentioned had been issues previously…. Seems suspicious to me).
Erika E
My appointment was at 10am. I didn’t leave office until Noon. The dentist was stopped various time while working on me to help someone else. Example a patient needed to be at work. No regards to my schedule. On top of that my sister was scheduled for an appointment for something that was not even needed. My mom did ask to speak to someone in charge. The person in charge asked what was the problem to the coworker in Spanish and the other girl described the matter in Spanish. I don’t know if they thought my mom did not speak Spanish. All that was done was point fingers at each other. This is not the first time. Do not recommend. Will not be back.
Kimberly Walton
The scheduling is terrible! I had a 2pm appointment, and I’m still here in the chair at 5:32pm( they close at 6:30pm!). I’ve only had X-rays so far. This is completely unacceptable and unprofessional. Patients make appointments for a reason, our time is also valuable. I’ve bee coming to this office for a year and it’s always a delay or some sort of extended wait time and I’m fed up. I’m upset with service and highly doubt I return.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Siarhei Paplauski
I would like the doctor to be more thorough and understandable, given that he is not talking to a narrow specialist, but simply to a parent, to explain in detail and clearly at what stage of treatment my child is. Also, I would like the front desk employees to be polite and attentive and help to solve emerging problems in a timely manner and not be silent about the ways to solve them quickly and conveniently for us. Lately, I have been getting a strong impression that I go to this office and pay money not for work, but for visiting. And everything is done to ensure that my visits do not end and do not stop. With all due respect, I will look for ways such as Yelp to share my experience as much as possible. Sincerely.
Abel Ybarra
Friendly staff, Dentist knowledgeable took time to explain what he was going to do. The wait time was not bad, maybe 10 minutes before getting seen. I recommend!
Marlon Ramos (MR Ska)
Terrible front desk service. I made an appointment, came in and waited, only to be told they did not take the time to verify my insurance and had to make another appointment. Came back the 2nd time, same thing again, except 45 minutes after patiently waiting, they were totally clueless and again was told to wait more time so they could verify the insurance. After verifying the insurance, I waited an hour, and still nothing... and this is with good insurance. This place and their staff are extremely unprepared and lack customer service. Long story short, if they can't do a basic thing right like process you for an appointment, how can you even trust them to work on something so sensative like your teeth... so I finally gave up and left after and hour of waiting, with no result, just for an initial checkup... stay away from this place.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Mary Pruitt
As I said before waiting times are awful (I arrived at 9:55 asked about my 10AM appointment at 11AM and was taken to the dental chair at 11:15. The administration visited me to "sell" me more services than i wanted. However, I was successful in getting my teeth clean. As I said before I would like to continue my four annuals cleanings with your office. Not sure how to speed up the administration. I did schedule my next appointment for three months away. Hopefully i can just have my teeth cleaned then. Appointment was cancelled after I arrived.
We deeply apologize for the experience you had in our office, Mary. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Lisa Chang
Worst experience ever with a healthcare provider. They wouldn’t let me accompany my 5 years old son which was unheard of. I should know better and just left but I left my son has his exam. They came back in less that 15 minutes and told me that he has 6 cavities and 2 front teeth which has suffer trauma and need to remove. That is just crazy with no X-ray and less that 15 minutes of visual exam. I left and seek another opinion, the other DDS left me in with my son and take 45 minutes for exam and light cleaning. Identify only 2 cavities. Dental association over sell service to make money. In addition my son said that a male touch his chest. I am disturbed at the fact that with many misconduct with minors, the office choose not to let a parent accompany. My reason for this review is for parents with small children to avoid this business.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
Dental Associates of Torrance
Sydnee Houston
here for a follow up appointment scheduled for 10am. It’s 12pm and I still haven’t been seen, the doctor hasn’t talked to me, no x rays, nothing. 2 hours of just waiting. Why even schedule an appointment? They are alway behind, and unorganized. I can’t wait to get this procedure and be Done with these people…
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Tyler Kimura
Terrible. Waited an hour to be seen after getting there 15 mins early as a new patient. Got dental x rays then was told to wait in another chair. Waited there for 2 hours before someone came and checked my gums. Then was told to wait for the doctor to check me and waited another hour and a half for that. When the doctor finally came she said she was gonna do a light cleaning and put whitener on my teeth, then she just walked to another patient And I had to wait 30 more minutes just for an assistant to come tell me she “forgot I was still here”. Then they dismissed me and said I was good to go without even getting the cleaning that the doctor said she was going to do. Unorganized and unthoughtful. I’m not even the type to write reviews on anything but this place was begging for it. Don’t come here
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Kyle Shepard
I recently received new dental insurance. I was excited to find this place that accepted my insurance and offered an array of services. My issues/low star rating is not surrounding persons being “unkind” so to speak. From scheduling my apt- the operator was nice. I informed the operator that it was my initial apt and I was aware of the exam AND I wanted to get my basic cleaning. She told me that would not be an issue and scheduled my appt. I received a text confirmation for my appt with the wrong date (first mistake)- no biggie. I reached out and they changed it and got A new text message with the appropriate date. I was to click a link in the message to fill out my paperwork before hand. I filled out the paperwork that was asked for. I arrive to my appointment 10 minutes early just to be safe only to find out that none of the paperwork I had already filled out was input. I needed to then take an additional 30 minutes to have my paperwork filled out. While filling out the paperwork I was frustrated to say that they only had two gender options. As a person who identifies as non-binary or any other gender I feel that they should take that into consideration. The woman Lezzeth Who did my x-rays was incredibly kind and very helpful. After completing my x-rays the doctor came in to give me my initial exam. I informed the doctor I was well aware of my gum condition and that I had previously worked at a dental office so I was educated on the needs of my teeth. I continued to inform her how I was only looking for a basic cleaning. I informed other staff that I was only interested in receiving my basic cleaning. The doctor saw me for about five minutes and I was informed someone would come in to start my cleaning process. One hour later I was sitting in the chair still not being spoken to about what was to happen next. A nice woman from the front came to see me. She then went over what my insurance would cover and what the doctor had just prescribed. She presented me with a list of things the doctor was suggesting I have done at a cost of $3000. She then proceeded to say the doctor only prescribed a periodontal scaling which would’ve cost me $400. I proceeded to say all I wanted was my basic cleaning. I was then told I may not be able to get this because the doctor did not prescribe it. After figuring things out I eventually received my basic cleaning. 3.5 hours for a basic cleaning. Some of the staff there continued to refer to me as baby, sweetie and honey to which I kindly ask them to stop as I did not feel comfortable with them calling me that. Chris, the hygienist was incredibly kind and very thorough with his work. While they were very apologetic I will never return here again. I felt unseen and unheard.
We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
diane davis
Jackie, Denise, Romania Crown cementer, lol Dr…THANK YOU SO MUCH…going to get to sleep tonight!!❤️?❤️ 150% Team work!!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Sydnee Houston
Don’t do it. My appt was at 3pm. I left at 8pm….They Close At 6:30pm! On top of that the work I had done is not secure. It wobbles, I can lift it with my tongue, etc. Also not super clean either…sloped coffee stain( I assume it was coffee), loose Q-tips laying around. And they do not work cohesively. Lots of back and forth between nurses and doctors while they have all these instruments on your mouth….Lots of walking away to go ask someone else because they aren’t sure….truly not a place I would recommend for people to be working in your mouth, during a pandemic. Just unprofessional with the appointment and scheduling, unprofessional work ethic all this back and forth and leaving to ask other doctor questions, and they don’t seem to care about the hygiene of their facility with the coffee sips and disposable tools laying around loosely on counters and in drawers. Would not recommend. Would not recommend. Although they were friendly and explained and answered all my questions thoroughly, I still would not recommend.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
shontae green
I had a wonderful experience during my visit. The office was clean and the staff was very nice. The x-ray technician Lizette was phenomenal. I explained to her my fears of being nervous and having gagging issues. She then assured me that everything was going to be okay. She did a wonderful job with keeping me calm and there was no gagging for the first time.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Carly Martinez
I had to wait several hours to be seen. They told me I need deep cleanings on all of my mouth. I went to another dentist who went to USC and he said I don't need any deep cleanings. They also told me I need an inlay, conveniently the only procedure not covered by my insurance. USC dentist told me I only need a simple filling. He had to take new x-rays because the ones taken at this office were so bad, they were basically useless. They also said I need teeth whitening, which is not medically necessary. That's what made me suspicious initially. Beware
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Mariko Sasatomi
Always keep patients waiting too long time. I waited 3 hours, 1 hour, 2hours, 2.5hours. I am thinking to change my dentist. And While I was waiting, it was so cold inside of the office that I could not kept sitting . All the situations have changed terriblely worse. Today, 11/30, the situation of the Dental Office has been dramatically improved. The waiting time was half un hour. And the temperature of the office was comfortarble.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Jessica Maldonado De Rivero
Courteous and professional staff. Dr. Amal Audi was superb ? Kind, compassionate and thorough. She greeted me with a smile and took time to examine my teeth and discussed treatment with me. I highly recommend Dr Audi and her team ??
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Nancy bas
The front desk doesn’t know anything how to handling she forgot to give me my license she careless I don’t know her name but it’s very bad experience
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
I. Arroyo
The staff was very patient and kind during my visit. Especially since I have anxiety with needles. I appreciate the staff! Something they can work on is scheduling, they have a long wait times.
Zachary Schmidt
Yeah, this the WORST dentist office I have ever been to. They will rip you off (believe they tried to take 2K from us). They are scam artist, sorry but true by definition.
Jeremy Gong
I did my teeth deep clean with Chris today and it was a great experience. I was a bit nervous in the beginning but it was actually no pain at all, and his work was efficient and neat. I then patched two tooth holes with Amal, her work was amazing! Those were seamless patches and it was fast and efficient! Oh btw, do visit Dr. Amal Audi for your dental appointment, cz her nurse/assistant was SOOOOOO GOOD LOOKING ?
Ray Flores
Profesional, Attentive Staff, Price High but surely due to variable administrative cost. I would recommend to a friend but bring insurance or/and out of pocket cash expenses. Good credit 2yr no interest payment available.
Tonnia Richardson
I think this is the worst general office I have ever gone to I paid 1800 cash for my Tat bridge it does not fit my teeth are three different colors in the front of my mouth I left yesterday so dissatisfied 1800 for my top Grill 2800 more for miscellaneous BS.And all I have to show for it are teeth that hurt my mouth and don’t fit my front teeth are three different shades of white so dissatisfied SMH
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Allen Clymore
Great staff and Doctors. The only negative is having an 9:00 app. And not being seen until 10:00. Let me add, worth the wait. The wait time is worse each time I go in. Does anyone read this or just don't know how to solve the problem or worse, just doesn't care?
Roy Mix Jr
Britney is very helpful very friendly and made my dental visits very pleasant and I was very relaxed also Dr Alvarado is great dolly was great also
Mary Machado
When we first started with Dental Assoc. of Torrance first exam we both told them we can't afford to pay that we are on a budget can't afford it so no work if we have to pay for it so my husband appt for 4 months we get told $50. Co payment DIDN'T THEY UNDERSTAND OR IS IT THEYJUST CARE ABOUT MAKING MONEY MONEY&MONEYAND NOT THEIR PATIENTS??? MARY&RICHARD MACHADO
Elvira Avila
One of the girls in the front desk has very poor customer service. No professionalism and does not know how to handle an upset and frustrated clients due to the poor handling of schedules/appointment. It has always a bad experience on the waiting process here. It takes you forever before u will be called and checked. To my surprised and dismay this girl insisting that there is no appointment today for my elderly friend. How did that happened? We were just there last week that’s how we got todays follow up check up. Good thing Dr. Audi confirmed everything and took us inside and did what she does best to her clients denture. I also wanna thank you Ms. Angie for the very good service and assistance you extended. Do not argue to your customer please. Paging HR.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
Britney Vilchez
I love this office it’s super clean everyone is super friendly they make u feel important all the time !!!the wrk they do is amazing and the dr here is ? highly recommended
christine davies
Appointment was at 10 and wasn't seen until 12:30. Had to leave my appointments at 1:15 as they were still not done and I had to pickup my granddaughter! I went in for 2 crowns and I was told if I want everything done that I need it would be $15,000! I only went there for the crowns!!! The staff was nice and the place was clean, but I think they are just after your money. Will be looking for another dentist.
Steven Suh
First time there and can’t complain about anything which is a good thing. The great thing about my visit was Lizzeth, my X-ray technician. She was friendly and I had my most comfortable full mouth X-ray ever!
Bre Bre
I have a fear of the dentist but Brittany she's amazing she made me feel calm thank you Brittany
Michael Drinkard
Been sitting here waiting for 3 hours and doctor still has not came. Horrible experience. I would never recommend any one to this office. I wouldn't even bring my dog to this place. Yes, its that bad. If I was not in pain I would have left.
Dorothy Robley
This is to be my insurance of choice and I actually got a much different pricing/Quote for the same implants! So, if you might go to another dentist and get a quote then compare the dollars and service. If you have insurance then have them do the x-rays and take them to another dentist offering the same service.
Thank you so much for rating us, Robert. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Dana flores
One front desk receptionist rude. Named i think Veronica. Patete Hispanic needs maners.And a little long on getting called for app.PLEASE ADDRESS O. HER BEING MINDFUL.
Annette Herrera
This visit was good all around. First visit which was 2017 cost me $5000 and I never received a statement for all the work!? Now I ask more questions and I don't rush into anything. They have definitely improved.
We sincerely apologize for the experience you had 2 years ago at our office. We strive to provide great service to all our patients. We always love to learn more about experiences and how we can improve. We look forward to seeing you again soon! Thank you for your feedback. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
BigMeachEnt T.V.
Great dentist office all the staff are very nice I would recommend this place to everybody.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
Juan Sigala
Experience here at Dental of Torrance has been so far go great. I recommend you coming here Staff from the front so kind and helpful The staff in the back very nice and hard working assistant special dr Audi loving her work and. Thank you staff Lizzeth , doll , Angie very helpful assistant and kind. Come here it’s 100% recommended ??
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
Ben Penaranda
Dr Audi and Britney are amazing the work that dr does is #1 all staff is great
Stephanie Dodd
Love this place I have periodontal disease and it’s taken care of perfectly. The office staff is wonderful as well. Thanks Chris and Brittney they are the best
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come. We look forward to seeing you again very soon :)
Dental Associates of Torrance
Irma Velasco
Britney is such a great dental assistant she makes me feel so comfortable cause I’ve been to a lot of dentists and she has made this one the best experience she’s been by my side through this whole experience SHE IS THE BEST !!!!
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Jesse Grajeda
They need to figure their office out they have a horrible way of taking patients in and getting to them in an appropriate time
Jesus Sandoval
Very good service, everyone very friendly, I 100% recommend this place, very good ? ?
Shahan Mir
Didn’t get a good first impression at all! We ended up waiting 2 hours for a 10 mins cleaning, after being told that there are “other issues that need to be address” they are going to give us the breakdown and cost options! I think it’s safe to say, this was the first and last visit to this place.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Oscar Torres
Had appointment at 9am. Waited almost an hour to get the 7 minutes x-rays, then sat 45 minutes to get a 6 minutes evaluation, then waited 45 more minutes to get a hygienist evaluation. I was at this clinic 3 hours to have 15 minutes worth of work, and still no cleaning. Next day, I had a 10am appointment, and the dr showed up at 10:45. These pigs don't care about you. They overbook, push selling you extras, and make you wait. Dirty, disgusting, unprofessional!!!!
Juan Diaz
Dr. Alvarado is both a genius and a real expert. His way of doing the work is politely precise, as in precious craft. His colleagues and assistants, such as Angelina and Lyndsey, are both kind, and rather personal, which makes the whole experience good and worth it. Angelina is a real gift to have as the supervisor. I highly recommend them. I am smiling.
thank you for the 5 star review!
Dental Associates of Torrance
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Thank you so much for rating us, Carmela. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Ed C
They make you wait 2 hours in the waiting room before calling you in. There front desk is confused and always lost as to what services I booked for. But I do like Chris the hygienist.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Carla Baccio
My daughter just got her wisdom teeth out and they never told me I had to pay $1000. On my first visit they took x-rays and didn’t give me a hint that I would have to pay for something that “was not covered”. Surprise fees is how this place seems to keep it going. They just used local anestesia and didn’t even offer to use the gas that helps with anxiety. Not happy.
We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
Dental Associates of Torrance
vickey Harris
Amazing Dr! Amazing office Mananger that's the kind of Dr you need and friendly staff.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
Gabriela Rizzo
I like how they were very nice and professional. The doctor seemed excellent and staff were very lovely.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Penelope Stine
Zero star review! This is the second time I’ve been to this dental office. Last time there was an hour and a half wait to get into the back treatment area then another 40 min to see a hygienist. That was a year ago in the peak of Covid so it was understandable. Today my appointment for a cleaning and exam was at 11am. Upon arrival I asked approximately how long the wait would be. The lady said an hour and they would call my cell phone when it was my turn. After an hour and a half at 12:30 I went to check again and was told another 10 min or so. At 1:05 I was finally brought to the treatment area. Last visit I had X-rays however I explained that I did not want to have X-rays this visit but just the cleaning and exam. The hygienist continued arguing with me telling me I had to have X-rays to have a cleaning. After another 15 min so now it was 2 hours and 20 min after my scheduled appointment, they refused to provide me with a cleaning claiming it was “against the law to clean my teeth without X-rays”. Which is a blatant lie! I left with no services provided and will never go there again.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Thank you for taking the time to bring this issue to our attention. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
shaina orosco
Absolute worst customer service I’ve ever experienced. Was told after an hour and a half after my appointment.. that we needed to come back in a couple of weeks to schedule another appointment. My daughter has been in pain and we scheduled two weeks in advance, for them to not even see her and say we needed to come back in a few weeks. Needless to say, we will not be returning.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Bobby Hayes
This place is sooooo horribly managed! DO NOT GO to this “dental office”! I have no idea how this place is even in business! Deplorable!
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Lupe Contreras
This place is horrible. I don’t know why my dentist referred me to this place. They book so many appointments and then are running around looking for rooms to sit people in. Sat for 2 hours past my appointment all for them to tell me they couldn’t do the procedure. So disappointed and dissatisfied. I shouldn’t have asked the lady ranting about the wait to stop. Worst experience.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Becky Viaropulos
This dental practice is horrible, they are dishonest about your treatment and will recommend procedures that you do not need, specifically procedures uncovered by your insurance.Their communication skills are severely lacking,and if you ever try to get a real person to help you with your complaint, forget about it! Run away!No customer service at all!
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Marge Armstrong
I arrived for my appt. on time, after being referred to this office. I observed 4 patients that came after me, being ushered in, while I waited over an hour. While waiting I overheard the receptionist remark that no dentist had arrived, and she indicated that she didn't know when the dentist would arrive. Despite being referred to a specialist, in this office. There was no specialist available. After all that, around 11:00, I was waiting for someone to help me make an appointment with the specialist. I was told they were referring me.. To a specialist across the street. I said,, "Do they take Medicare," I think she said, I don't know, call them. MY original dentist office did. They don't, but they said I could have the discount,, at $1200., for the procedure. My original dentist and I will figure it out. I am highly disappointed in the lack of professionalism. In my opinion this office doesn't deserve the one star that I gave it. You have to earn stars.
Erin O'Neill
My sister went here and waited an extra hour or two just to have fillings done. She kept asking for assistance so she could leave, and they would just blow her off. They do not have enough help here. The removal of her wisdom teeth was atrocious; she requested laughing gas, and they said they will not perform the surgery with laughing gas on her. They did not apply anything to numb her gums when they injected her with novacain, and they did not use enough novacain, so she could still feel the procedure. Needless to say, she was extremely upset when I picked her up. Do not go here, do not take your kids here, they are unprofessional and lack empathy.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
Pete T
It’s my mistake of not listening to the one star reviews. My advice is go try yourself and please come back to submit the one start review, my one star based on overall service I received yesterday. If I can give zero I would.
R Ross
The day I mad the appt, I was told they had my file still although I hadn’t been there in a while so I wouldn’t need to fill out new paperwork as a new patient. Before I made that appt. I double checked if they have Oral Surgeons and on weekends by the way. I get there 10m early and told they cannot find my file, so made to fill out new packet, oral surgeons onsite only 2 days out the month and ONLY Bren 7am-12noon. No weekends. I wait outside like others, they walk out to call others, but when it comes to my turn I get a call on the phone, as I walk in to say we seen you talking on your phone so just took the next person. Then a Dentist comes in to ask if anything bothers me or any pain I say yes one tooth, she looks at the X-rays that the one lady kept bumping into me to do, and she says oh now order you’re in pain your wisdoms don’t look good. I say HUH ( bc I don’t have any of my wisdoms) and she says no never-mind everything looks okay. She offers me antibiotics, then says but I don’t think you really need it!!!! She requests I get a cleaning, the X-ray lady does the cleaning and positioned me in the most awkward position ever. All she does is use the toothpaste, no scraper. So I was in this office for 2 hours as an Emergency to look at a tooth that was giving me discomfort all to be given some toothpaste!!!!! Immense Waste of time !!!!! I got up after waiting for the main dentist I requested to come look at my tooth, however I can see and hear her laughing away on the other side taking her sweet time and not working on any patient. The whole experience was upsetting and horrible. I explained to Patty (the office manager) my concerns and said next time I need a senior dentist, if ever I give them another chance. I intend on making an appointment for a REAL cleaning and actual consult that my insurance PAID FOR!!!!! I will be reporting this further, especially to my insurance unless they redo the cleaning and consult! I do not think I will be making them my dentist of choice. Now I remember why I visited one time years ago and hadn’t been back since.
Teijera F
I am currently here in the chair not in the best spirits! My appointment was at 9am for 3 root canal preps. I was not called to the back until 10am and was not seen until 11am! I politely informed and assistant that I have been here for 2 hours and have not been helped! She asked if I had been numbed I let her no that I had not! Shortly after the doctor rushed over here and numbed me! She started working on me for about 15 mins and walked away to work on some one else! She told me she need to get them out the way so she can focus on me. Here I am still sitting in the chair and partially worked on while she’s working on someone else. Yes the staff are friendly but my time is important as I took off work to be here. When I arrived for my 9am appointment there was about 15 people here with a 9am appointment as well. There needs to be better time management as I do not appreciate being here for 3 hours now as it is 11:56am and I have only been worked on for about 15 mins total! Once my work is complete here I will not be returning as it just seems to be rushed and unorganized! The doctor is sweet but she has to understand that my time is valuable and I am also a paying customer so to have be sitting here with a numb mouth and half worked on is not okay especially because my actual work alone is going to take a lot of time on top of the time I’ve sat here doing absolutely nothing! Also there is a lot of bickering between the staff and doctors mainly because I feel like things are unorganized!
Kimberly Solomon
if you have all day to sit in a waiting room this is the place for you! If you call for an appointment, you have a 99% chance that they have an opening just for you, and when you arrive you will quickly learn that they said the same thing to 10 or more other people.
Lydia Cortez
This office was HORRIBLE, DO NOT GO!!! there are so many people waiting to be seen and it takes FOREVER to be seen. They also changed my daughter’s oral appt. surgery 3 times. I went in in May and then finally got to be seen in August. Also, they do not know what they are doing. They called me on numerous times to confirm my insurance. Sometimes they would say it was good then it was a no. On the day of the oral surgery for my daughter, the lady in the front came as my daughter was sitting in her chair to be seen by the oral surgeon and told me we had no insurance, mind you, we had already been there in May and still had the same insurance. She then proceeds to tell me we don’t have insurance. Luckily, I had my insurance lady on the phone cuz I was thinking of leaving there as I had already waited for an hr. I put the insurance lady with the very RUDE front staff person (the heavy set lady in the front) to confirm services. It was painful to be there. Also, I called them as I had forgotten something in the room where my daughter had been in and I was on hold for 45mins until I showed up there to pick up my item. This office is horrible, if you go, be ready to wait. Avoid the heavy set lady in the front. She is a NOT a nice person.
Hi, Lydia. We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Sammy Randolph
I had an appointment and was seen at 10 for a cleaning. The inexperienced lady who did my cleaning only brushed my teeth, no flossing, no removal of plaque, no fluoride treatment.
Kay Jeanae
I don’t understand why this place has such low ratings. If waiting is the worst part then I’m okay with that! The customer care was great. The dentist was a little rough, but it’s okay cause I walked out with no pain.
Erin Blanchard
New patient, waited over an hour without being even called in. Ended up leaving. There was an unmasked child in the waiting room who was just running around and shouting. Overall an extremely unpleasant experience, I will not be returning.
gerardo velazquez
Terrible experience, wouldn’t recommend. I showed up for my first appointment and they had to reschedule because they’re 2 hrs behind. Went for my second visit and I had to leave after almost 1 hour of just waiting for the Dentist.
Delilah Dominguez
Unorganized and unprofessional. To start front office presents cold customer service as if it is a burden to check you in or discuss your care matters. Patient load seems too high for their capability. My first visit: after waiting to be seen for about thirty minutes I was informed there was an issue with my insurance, a matter that could have been informed to me prior to being physically at the office and handled with more organized verification processes. I was only able to receive an X-ray and told they couldn’t see me further till an old inactive insurance was removed from my record. Then suddenly I received authorization in the mail for an oral procedure without ever seeing a doctor. I never received any form of consultation or explanation on the procedure or X-ray reading. When returning my second visit scheduled with an oral surgeon, I waited three hours just to be seen with no communication on the delay or status of my appointment. When finally able to see the oral surgeon around 3pm for a 12:30 pm appointment, I received a consultation with him seeing my X-rays for the very first time, discussing how difficult my procedure was suddenly to be (for him) and I would need to pay an unexpected $1000 for a bone graph. Information that again could have been discussed prior to scheduling or when I called the office prior to receive consultation on the procedure. When I went outside to get care credit to handle the unexpected uncovered expense, I returned to find the surgeon had left and they were done for the day because their suction machine wasn’t working and he wouldn’t return till next month. Overall lack of communication, ineffective procedures, and poor customer care from top to bottom process. Literal waste of time. If you’re able to go somewhere else, do so.
Tony Elassal
Doctor Audi is really Wonderfull with out any doubt she is one of the best doctor I have dealt with. thank you doctor Audi
Thank you so much for rating us, Tony. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
cody erickson
After spending two hours (with an appointment) waiting to be seen by the doctor for a cleaning, I was told there is no hygienist available to clean my teeth. Doctor Audi was rude and her staff was overworked and unprofessional. Multiple other patients were leaving because of the long wait. I do not recommend this dentist to anyone.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
Dental Associates of Torrance
Maria Ammerman
I would really like to give no stars as this was probably the worst experience I have had at a dentist office. I waited 2 1/2 hours and still was not seen. Not only was I not seen but no one came to check on me asked if I was OK or gave me a time when someone was going to be in to take care of me. And what was even more ironic was the fact that I was getting A text message from dental associates of Torrance asking how my experience was. While I was in the dentist waiting waiting and waiting I went on and I checked out the reviews. Normally I would think people are exaggerating but after my experience I know that it is true. As one of the reviewer said I’d rather my teeth rot out before going back to this place.
Eric Mark
The waiting is unbearable, Waited 2 hours for the dental cleaning. The supposed technician never showed up
Tahereh Barnes
July 15, 2021 Updated Review: Over the past month, my daughters have again seen multiple different orthodontists. The days of service have changed again. Now Thursday. Cancelled appointment yesterday again with no notice. Orthodontists have admitted that the office is poorly run and they have no control of being assigned to different offices constantly. My daughters are now going to college and braces are being taken off even though not ready. Do not get your braces here. Not worth the savings on something so important!. I would not recommend this office for orthodontic services. The orthodontist is only there once a week, appointments are often cancelled at the last minute by the office and it is a revolving door with different doctors. Appointments are difficult to obtain since the orthodontist is only there once a week. There is no continuity of care, no return calls, always mix-ups and no accountability. Though cheaper than other offices, it is not worth the savings. Run away from this office. Fast!
Thank you for bringing this to our attention. We are so sorry to hear this was your experience with our office and we can assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to call our office or send us an email at feedback@westcoastdental.com
Dental Associates of Torrance
Robert Williams
I arrived for my appointment at 8:45 am on Friday July 2 After waiting to be seen by the Dentist for (1) one hour and 45 minutes, I decided to leave. It appears the office overbooked patients and understaffed medical personnel.
Dear Robert, thank you for taking the time to provide your feedback with us. We always love to learn more about experiences and how we can improve. We look forward to seeing you and your family again soon! Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Mathijs Arens
I had an appointment for a consultation with an oral surgeon. I waited an hour to be seen, even though I was 10 min early to my appointment. It then took another half hour as I had to wait for the x-ray machine to open up. In the end, i did not get to speak with the surgeon as he quickly chatted with the nurse before she escorted me out to the receptionist. I was hoping to get questions answered related to the upcoming surgery, but now I don’t know if I feel comfortable moving forward, either with the surgery or this group. The few staff members I spoke with, however, were very friendly.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Francesca C.
This cabinet is so disorganized! Staff come and go looking for the main doctor....waiting over 2 hours before anything happens the 3 times i came in....ve had it, somehow my last cleaning was done properly.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
ECHO
Britney was very nice and helpful such an awesome person. She made sure my visit was pleasant and welcoming Thank you
Autumn Rose
Great experience. Britney was so sweet and made the not fun experience of being at the dentist for dental work more pleasant! They’re very patient and have been taking care of my teeth for a while now
We are so honored that you have been a dedicated patient of ours! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of the future years to come. We look forward to seeing you again very soon :)
Dental Associates of Torrance
Lauren Jones
Brittney was awesome! Very friendly and made me feel very comfortable at my appointment ☺️
Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Associates of Torrance
Allan Swann
This place is horrible. I called up with a dental emergency and told them i was in extreme pain and was told to come right in. I sat in the waiting room for 2 1/2 hrs and then got called to the back only to wait for 1 more hr to finally see the dentist. She gave me a shot waited 5 min and asked me if it helped i told her no not at all she laughed and scheduled me for an appointment 3 weeks away to get my tooth pulled. Never again
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Vanessa Blasengame
Britney is the best . She was sooo nice. I really recommend going to her
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Eric Taylor
Britney is the most amazing dental associate in the world her customer service skills are stellar and she is kind, considerate, helpful.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Tes Kiflezghie
My first visit for just cleaning and walk out after TWO hours and 24 minutes waiting to be seen by a dentist and probably was going to have to wait another two hours the way it was going. Normally my other dental office I have been to max wait is about hour but this dental office is terrible. When I mentioned I have to go and I didn't think this was going to take a long time to the front receptionist , there was no apology. The way it looks this dental office just book many appointments they can't meet just to get paid. Terrible and would recommend this dental office focus on customer service and not the money.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
We are so honored that you have joined our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Associates of Torrance
Tammy Minion
This place is not honest and will rip you off. Dr Amal Audi was the dentist I saw there in March when I went to get a dental cleaning. After 2 hours they refused to clean my teeth stating that I needed a deep cleaning and that my insurance needed to approve it. They said it would take 4-6 weeks for approval. I ask if I could just have a regular cleaning (like I have always gotten from ever other dentist I have visited the past 20 years). No, they could not. However they did want to do bonding on 4 teeth which they said wasn't covered by the insurance and would be an out of pocket cost of $1,000. Don't worry if you can't afford it, they will let you finance it. I refused the bonding, I suspected I didn't need bonding because I visited USC dental recently and the students there where extremely thorough and very little has changed with my gums since then. I also remembered the scale for the pockets the students gave and Dr. Audi's assessment of my pockets where way off the mark from what I remembered which also made me doubt I needed a deep cleaning as well. That and I've never needed a deep cleaning for the past 20 years of regular dental visits. After two months of getting the run around from them about my insurance I went in for a cleaning, then I realized they thought I had a medical insurance which I didn't and my cleaning was going to cost over $200 copay. I just left and looked for another dentist. Recently I went for a cleaning 3 months after I hoped to get one. Guess what, I got a regular cleaning. The dentist said I didn't need anything else, my gums and pockets where fine, and I didn't need bonding. I highly suspect she was trying to scam the insurance, the state of California and myself, so beware if you visit them.
Saundra Hall
Britney was the best, very attentive to my concerns and especially my confort.
Rene Romero
Britany was fast and quick with x-rays and has an amazing attitude. I would coming here.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Loving Life !
Britney is so great she’s literally the best her personality is amazing she’s super friendly best dental experience
Mike Nelson
Had my X-rays by a very nice young lady, the day I was there they were short handed and I opted to reschedule my appointment. I love that they are open late on Thursday and open on Saturday. Will let you know how my next appointment goes.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Dental Associates of Torrance
Barbara Radford
Chris the person who cleans my teeth is AWESOME and kind,careing and very patient THANK YOU Barbara Radford Last wek I was waited on by Chris,he is so GOOD. Also the finacial lady was exceptional and helped me a lot. The staff was alaso very good to me. Barbara
Thank you so much for your kind words, Barbara. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Natosha Sutton
2nd Visit: Well I guess everything we experienced on the initial visit won’t be duplicated. Today was overwhelming. Arrived @930am for a 10am appt and wasn’t seem until 11:08am. Yep, 11:08am. While being attended to we find out we have another appointment within the office that we were NEVER told was occurring today. I have to go check-in and fill out more forms AGAIN. Made two payments when it could have been done ONCE. Today’s service...disappointing.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
Dental Associates of Torrance
Mable Song
The wait time is terrible. I made an appt at 8 am but finally got to see the dentist at 9:30 am--- I could start & finish a movie during the wait time! I noticed the dentist office takes lots of ppl at the same appt time-- they really should limit the # of patients coming at the same appt time!
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
M
Appointment was at 4:30. Was waiting until 5:30, and still wasn't my turn. Waste of time
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Robert Lucio
Extremely long wait time , employees are friendly but doctors seem to have too many patients at one time . On top of that they couldn’t figure out the computer ....I would not recommend this office to any one .
We deeply apologize for the experience you had in our office, Robert. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Jesse Leal
Very unlikely we will return due to lack of attention given for my wife’s tooth ache. We waited almost 3 hours and all that was done was given a prescription & referred to another dentist. In the meantime she is suffering in pain throughout the weekend with a swollen jaw until we see a specialist on Wednesday. Either a root canal or an extraction could’ve solved the problem, but for now she (my wife) has to suffer. Just not right ?
We deeply apologize for the experience you and your wife had in our office, Jesse. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Nessa Romero
Horrible long wait give you wrong info over the phone just so you come in. Then say that info is incorrect. And look at you like your lying. My appointment was at 2Pm Today and wasn’t seen until 3:30pm. Why schedule so many people at the same time? Makes no sense to me. People have things to do too! Front desk show no care in the world and are just sitting there staring at their screens and get bothered when you get up to ask questions! Front desk ladies were also unfriendly didn’t make you feel welcomed at all. Will Not be returning nor recommending. Oh the cherry on top which Jade me walk out was the X-ray lady was very rude, rough and seemed angry or like she hates her job! She shoved the thing for X-rays in my mouth so hard it cut me. Then yanked it out like if I wasn’t a human. Horrible horrible don’t not come here! You’ve been warned!
Patrick Hunter
My appointment was at noon but by 4:30 PM I still hadn’t seen the dentist. I waited for 4 1/2 hours and finally left because I just couldn’t take waiting anymore. There is usually a 1 to 2 hour wait time because they do crazy overbooking. In addition, the crown on my tooth that they put in a year ago has cracked. I’m pretty sure that they’re supposed to last longer than that.
Natosha Sutton
I had to find a new dentist for a senior family member. The experience at Dental Associates of Torrance was great. I’m real big on customer service. Staff is friendly and attentive. Dr. Audi was informative and understood how to take care of a new patient that happens to be 90 years old. Thank you all for your professionalism.
Vanessa Pineda
What an amazing staff! Im normally scared of the dentist but this appointment was actually not torture for 2 wisdom teeth extractions! Woman taking my xrays was so kind and caring. Especially checking in on me from a long wait because of the xray machine was down. I am so happy the doctor waited for the best xray results before working and when he did he worked so fast and knew how to calm me down when I'm so scared at the dentist I shake for hours-Normally! But not this time! Such a great experience. Fast! Such an efficient staff and trusting process for being a procedure such as 2 wisdom teeth.
Regina Rendon
Great experience with Brittany and the office! Thanks for being professional and fun?
Emanuel Escobedo
Beyond the best experience and compassionate care ever experienced with Dental Associates of Torrance I would definitely recommend this place to family and anyone reading this review excellent and fast timely manner friendly staff and Dr. I was recommended elsewhere for braces but will definitely consider Dental Associated of Torrance for the job.
lorie fuentes
Great service. Assist you in a timely manner. Always communicate everything good or bad. Clean, and everyone is very friendly.
We are so happy to hear this was your experience in our office, Lorie. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Phu Huynh
The customer service provided by the front office staff is TERRIBLE...or it couldn’t be any worse than what i’ve just experienced. They show no care or concern to the customer. They show no respect to appointment time and let it goes by with zero regard. And their attitude is not in the right place where required customer service. My appointment was at 3pm. I waited for 45min with no sign to check in. After asking the front office staff a few times to see when i would be called in, they told me there are till 2 patients ahead of me. Simple question...why scheduled my appointment at 3pm. I ended up to cancel my appointment because I wanted to waste zero time to this place.
brittany Fochtman
Wait time is a joke. Don’t waste your time. We waited for over an hour to see the dentist for my 2 year old’s first little check up only to be told it was another 30 min wait. To expect people to wait 1.5 hours from your appointment time is not ok especially with a toddler so we left and will find another dentist. I should have listened to the other reviews.
Hi, Brittany. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Nicholas Tana
The service itself on my first visit was good, and the people I met when I was first there nice. They took X-rays and recommended a follow up procedure. However, when my insurance denied the procedure nobody at the office called me to discuss options. Worse, nearly every attempt to call and speak with someone resulted in my being placed on hold until the line would eventually disconnect my call.
Hi, Nicholas. We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
Dental Associates of Torrance
Leticia Lopez
This office will put your call on hold for a long time to encourage you to hang up instead of them taking your call and addressing your concerns. Unorganized when it comes to their endodontist. Canceled my sons appointment without even giving us a courtesy call to let us know. Just so many things. Absolutely never returning.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Kassidy Kuykendall
Great experience with Dr. Audi. Previously had some poor dental work done, lost a filling that needed immediate attention. Dr. Audi and staff were very kind, willing to answer questions, and caring while working with me. Will be back!
Thank you for your kind words about our office, Kassidy! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Associates of Torrance
I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Piggster Gaming
I was just sent a text by dental associates to leave a review. It is 11:46 a.m. and our son's cleaning was scheduled for 8:00 a.m. and they are now just leaving. Another review to follow when my husband and son get home and give me the details of the horrendous wait time and staff.
I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Tabitha Fitzgerald
Chris is the best Hygienist!!!! He aways makes me feel comfortable! I have been seeing him for 2 years now!!!!! Thank you Chris!!!
We are so happy to hear this was your experience in our office, Tabitha! Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Kevin Butz
I cannot speak highly enough of Dr. Audi. She is so kind, and did an exceptional job repairing and cleaning my teeth.
We are so happy to hear this was your experience in our office, Kevin. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Stacianne Gabrielli
everyone at this office are very nice, helpful & great at their jobs
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Johana Miranda
When I chose this dental office,I was under the impression that because it was in a good area dental care and service would be good,truly sad that it was not the case.I had called and scheduled an appointment in Feb. With Dr. Audi for treatment and scaling of my teeth,when I spoke to the female that took my call assured me that I would be scheduled Saturday with my Dr. And for the set procedures.When I got there the front desk workers did not even see me on the schedule stating that they never scheduled me in instead it was some sort of a different call center that should not given me the schedule.so they ended squizing me in with another dentis,who actually thought was cool and funny.I believe his name was Alvaro. The manager ofcourse apologized and had me schedule my appointment for my scaling today Saturday,I thought today would be a good day since the manager scheduled my appointment, well again I checked in at 1:45 pm. And my appointment was for 2pm,and I was not brought in to the treatment room till 2:28pm then I sat there even more till I asked the dental assistant when was Chris the hygienist come to see me,she said she would find out she came back just to tell me they had a patient ahead of me and then I'm next...At that point I'm like no this is just no good and got up from my chair the dental assistant was embarrassed and apologized but I told her not to because ult6it us not her fault,the front desk or someone upfront is not coordinator or allocating the correct time for each patient and procedures..They are more likely double booking to try to make there quota at the patients time....thinking it's ok to be treated like cattle.I was truly dissapointed not I went through this a second time,not sure why they wouldn't write notes on my file or somewhere so that they can see that I had gone throught disappointment last time and this time they should have prepared better..but that's not the case..I spoke with the front desk and explained,and Express my disappointment and let them know that I have been in the dental field for over9 years and that I was an RDA as well and I know what is going on and how my situation should have been handled...to there disbelief there faces changed and could not tell me anything..I will no longer go to this dental office...there not considerate of the patients time and they do not honor your appointment time.
We deeply apologize for the experience you had in our office, Johana. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Tina Becker
Not good with kids and they don't explain things or talk at a child's level. Impatient with children. Would rather refer them out which results in a second or third visit.
We thank you for your feedback, Tina. We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Blake Deyden
Both of my dentist and hygienist, Mr. Alvarado and Chris respectively, are what I need in a dentist: informative, concerning, and preventative.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments. We look forward to seeing you again soon!
Dental Associates of Torrance
We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
Adriana Gualotuna
Makes the appointment to put bottom braces and they didn’t even do it.... and now they gave me appointment for May, what a waist of time :(
We deeply apologize for the experience you had in our office, Adriana. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
elna mateo
My kids appointment is at 1pm and they called them inside around 1:45 to do the ×-ray checkup1. They called me in at 2:15 to discuss the treatment. My son and I waited for almost 30mins before the staff came. She told me about the treatment needed, asked to sign the consent and said to me that we will schedule the cleaning and treatment on our next appointment. So for 2 hours, all they did is just an x-ray and check my kids teeth. I wish they had a better service.
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Dental Associates of Torrance
Thank you for your kind words about our team, Christian. We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
Ceesn
10/10 would recommend coming here. They always have great service. Dr. Amal Audi always attends me and does a great job. Everyone here is always so nice. And they always look out for their patients!
Thank you for your kind words about our team! We greatly appreciate your recommendation of our office and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Eliezer Gonzalez
0 rating is what you deserve. Overbooked I made an appointment for 2pm, they did see me until 50 minutes after , then they made me waited another 50 minutes just to tell they couldn’t do my teeth cleaning because they were overbooked
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at ncamacho@westcoastdental.com
Dental Associates of Torrance
Jewel Robinson
I went in for my appointment nervous. I had the BEST care. Dr. Nelda was so professional. She listened to my concerns of negative visits from other places. Everyone was polite, courteous, an friendly. I felt empowered and my Fears vanished. I had the best dental visit ever.
Thank you for your review, Jewel! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Dental Associates of Torrance
Lavar Hearns
Dr Ammi is a wonderful dentist very knowledgeable kind and very gentle I'd recommend her to everyone definitely coming back.
Loreene Labyah
The receptionist/ assistant are not helpful and she is being sarcastic, She put me on schedule for 11:30 been waiting till 12:15 then she told me I’m not the only patient waiting WTH? I regret why I choose and trust these clinic. Not happy!
Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
jmgrepair
Great place my dentist was kind and super helpful ! Truly great full for her great hands!!!
Thank you for your kind words about our office! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Richard Tiddens
Dr audi is amazing shes so professiinal and kind i couldnt of asked for a better dr and her assistant were very kind maria nelly and britney!!!
Dejah Gomez
Dr. Amal Audi and her assistant Maria Villareal are outstanding. They took such good care of my children, were respectful and showed how much they cared through their kindness. Patty, the manager is a delight and always ensures my family is taken good care of. You are appreciated!
Eric Smith
Very good service from Dr Audi and her assistant Maria Villarreal took really good care of me all ways a lots of care.
Our team thanks you for your kind words, Eric! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Michelle M
Brought my 2 year old daughter today for her first cleaning. I was worried it was going to be a problem since we previously had a bad experience somewhere else. She was a little bit scared but the staff helping us were nice. Our dentist Dr. Nelda was very kind and did such a great job. My daughter made no fuss and sat patiently and I was honestly surprised. Definitely recommend and will be returning for future visits.
Hi, Michelle. We understand how scary the dentist can be, especially for children! Our goal is to help our young patients feel as safe and comfortable as possible at all times while under our dental care. We’re so happy we were able to help get your daughter on board towards maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon :)
Dental Associates of Torrance
Kecia Gross
Dr. Amal Audi is so sweet. She really. She takes her time and listen. I'm a scardy cat when comes to the Dentist. Oh and Brittany you can't help but Love her. I have to throw Dennis in there as well. They do really good work. Now I look forward to going to the dentist. GO CHECK THEM OUT
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Dental Associates of Torrance
Edward Hurst
My special needs brother was unable to find a dentist that could take care of his urgent care needs. Dr. Amal Audi took excellent care of him and made him feel comfortable despite his tooth pain. The service was so good that my mother is now a patient as well. If I ever need a new dentist, I would consider visiting this practice.
Thank you for your review, Edward! We understand how scary the dentist can be, especially for children! Our goal is to help our young patients feel as safe and comfortable as possible at all times while under our dental care. We’re so happy we were able to help get your kids on board towards maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon :)
Dental Associates of Torrance
Daphne Samaniego
Best Hygenist I ever had . CHRIS! He’s the best! The only reason that I go to this dental office even though it’s a drive from where I live. He does a very good job on what he does. If his gone then I have to follow where he goes. No offense guys. Everyone so far has good customer service. Thank you everyone! Keep up the good work guys!!!Take care and be safe everyone . ?? ?
We are so happy to hear this was your experience in our office, Daphne. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Thank you so much for rating us, Linda. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Keeba Keeb
“It’s All About Customer Care” Cons : This dental office is the Pits. They Have been overbooking appointments for years. I have called the corporate offices and asked them to explain to me why would they allow 11 appointments to be booked at the same time 8:00am in the morning with one hygienist, and one Dentist? The Corporate office is full of it also, for the first few years every single appointment that I have had was never serviced on time. I complained too the corporate office so much that they gave a director to note in chart and in their internal system computer system for me or my family members to be seen on time and not to be seen late. That was 5 years ago ?, and I have yet to be seen on time. This office usually runs 45 minutes to an hour late every appointment. Pros: If your wondering why I still continue treatment here it’s for a few reasons. The first is I use to go to Smile Care and they would do the same overbooking practices. The second is that this office in Torrance has a office manager named Zoila. Zoila is a caring, compassionate and understanding Office Manger with her patients. What do I mean by that? She is truthful, honest, kind and has worked out several payment plans for me and my family. My wife & I have said amongst each other several times, that if it wasn’t Zoila’s honesty, kindness, & flexibility that we would have left this office along time ago. Just a simple suggestion please hire more people like her and retrain a few staff members in the front (All the way to the left as you walk in) and the (Know It All X-Ray Technician). PS: Chris is a great dental hygienist very detailed, informative and compassionate about his work.
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
ruby maher
The waiting time is ridiculously long, they schedule 20 patients on the same time, and there us never any apology to make you wait 2 hours to be seen The hygienist is really good, Dr Alvarado is great But the organization is too greedy and unorofessional Then they charge you with things that you were were not expecting
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Dabrina Suttle
Very long wait time. Even when on time for an appointment. Waited 2 hours with nothing done. Had to reschedule both of my appointments.
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
Candace Madsen
Overall I was very satisfied with the customer service and care at this dentist office. I recently changed insurance and wasn't able to keep the same dentist who I really liked. So I was a little nervous and already not looking forward to it, but the staff here were really welcoming. The dentist was friendly and professional. I also felt like the guy who did my deep cleaning- Chris- was really professional and easy to talk to, and he did an excellent job on my cleaning. When I first arrived there was someone who was unhappy because the appointments were delayed. I did have to wait an hour before I was seen, but after the good care I received I felt like it was worth the wait. I could see why they were delayed because they give exceptional care to each individual---and that takes time! There may be unexpected things that arise too so when you go to any dentist- don't be in a hurry. Thank you Dental Associates of Torrance!
Thank you for your awesome review, Candace! Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Michael Vitanza
Can’t say enough good things about my experience. I usually hate the X-Rays but Britney made this time perfect for me. Thank you so much, Britney and Dr. Audi. I will definitely be back.
Thank you for your review, Michael! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Dental Associates of Torrance
Bri Di Monda
Just got new insurance due to switching jobs. When I went here for the first time, Dr. Daniel Sako told me I had severe gingivitis. This was strange to me, as I've never had any indications of gum disease. I'm also 24. I heard them telling two other patients in the office that they had infected gums that needed deep cleanings. I thought something was off, but I paid for them to give me a deep cleaning and 3 antibiotics. I then went to another dentist for a second consultation, and they said I have no indications of gingivitis and not to go back there. Don't come here!! They are scammers! Grace Ramirez in the office is also incompetent. It took her over a week to send my x rays to my new dentist. She probably knew they were going to get caught in a lie. lol. Do not recommend.
We deeply apologize for the experience you had in our office, Brianna. We want to help in any way that we can. If you could please email me personally at ncamacho@westcoastdental.com with your full name and contact information, I will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Dental Associates of Torrance
Patricia Suzuki
Worst incompetent Dental office i have been to in my 65 years. I am a doctor myself, a medical professional. This office is a disgrace!
We thank you for your feedback, Patricia. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Albert Valeriano
Yeah I went this office really don’t like to go to dentist but the staff was actually pretty kool Britney the X-ray tech was very nice and gental and dr Audi was awesome overall it was a great experience
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Dental Associates of Torrance
KEVIN C
Avoid this place at all costs. Reception is great but the dentist and her assistants are the worse. They make you feel bad when you can’t do something. Humiliating experience. Worse experience ever.
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Aya Tateishi
Britney was awesome. She made this experience more relaxing and I had a great conversation with her during my x-rays. :)
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Dental Associates of Torrance
Beatriz Martin
I went in for an oral surgery consultation (regarding extraction of wisdom teeth). Based on first impression, the dentist and dentist assistant seem to know what they’re doing. However, the front desk receptionist is very pushy. She kept insisting on scheduling me for the actual oral surgery even after I continuously told her I first wanted to know what my insurance covered. She then proceeded to pushing on a bone implant procedure (which is unnecessary/“recommended” for the healing process) that my insurance doesn’t cover. I don’t think I will be coming back. I only went in for a consultation because my current dentist (which I’m extremely happy with) doesn’t provide oral surgery services.
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Mario Deskoros
I wouldn’t recommend it at all. They are not organized. I had a appointment twice every time I go they say no appointment are made for you today I had appointment at 11:00Am I called they said there no appointment again which is awful but they still took me in after speaking with the doctor. Doctor seems really nice and everything but my reason today it was for cleaning basic cleaning because Im getting Invisalign braces and I made it so clear of what I want to get done and I gave them the reason why too I go there today all they did X-rays all over again and waited for the doctor she recommended couple of things which is filling, sealing, arigation. Then other lady came in I believe she’s the Financial one after quoting me everything total was around 800$ I said I’ll think about it but I would love to get the basic cleaning before i get the Invisalign braces on today. She said “oh I’m sorry unfortunately we won’t be able to do it today our next available appointment is next week on Friday” which is unbelievable. Maybe they are busy sure but they should have made it clear from the beginning instead of wasting my time. To me that’s disrespectful. Sorry I don’t now recommend this place to anyone even tho doctor seemed really nice and Brittany who helped me with the X-ray she was amazing, fast. But other than that I wouldn’t recommend it office and the front staff not really.
We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
angela dill
I normally hate the dentist, but the staff put me at ease. Britney is great and made me feel very comfortable. Request her if you can!
Thank you for your kind words about our office! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)
Dental Associates of Torrance
Thank you for your kind words about our team! Although we do apologize for the longer-than-usual wait time, we greatly appreciate your review, and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Kaito Lopez
Got all my wisdom teeth out and the process was very quick, only about 10 mins. Thank you Dr. Choi!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
CARLOS XAVIER
Clean office covid safe good staff xray tech Britney and dr. Audi are the best
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
Dental Associates of Torrance
Joesph Barton
Britney is a very talented Radiologist. She makes you feel comfortable and is very professional. I think she is a promising asset to your office.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Irma Zuniga
Love this office and xray tech Britney was awsome and office is very covid safe
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. We look forward to seeing you again very soon!
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Priscilla Delucas
It took me years to find a good dental office, up until 2 years ago I found Dental Associates of Torrance and have been pleased ever since. Their service is great, and they prioritize each and every patient based on their needs. Throughout COVID, they have gone above and beyond to maintain safety measures and protocol, which also gives me a sense of comfort knowing their #1 priority is the wellbeing of every patient. Super clean offices, and friendly workers!
Thank you for your kind words about our office, and for being a dedicated patient of ours for so many years! We also thank you for taking the time to notice the safety protocols and regulations we are following to do our part in keeping everyone safe during this time. Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all the years to come. We can’t wait to see you again soon! :)
Dental Associates of Torrance
Coraline Sarvis
I have been a patient for 5 years at both dental and orthodontics side. The people are great and have showed me kindness and respect all 5 years. Everytime I go see my dentist Brittney the X-Ray technician has been so helpful and great with me. She makes patients feel like royalty by taking the time to not only do her job but also treat every patient with kindness and make you feel comfortable.
Thank you for your kind words about our office, and for being a dedicated patient of ours for so many years! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all the years to come. We can’t wait to see you again soon! :)
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Angela Darling
It was extremely busy with long waiting but Britany helped me get seen by the doctor quickly ! Thank you Britany!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
indoor Hemp Grow
I had a really good experience and the xray technician Britney was awesome ?
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
megan larson
Brittany was amazing!! Helped me through x ray I was in pain and she made it waaay better
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Tonica Frost
Everyone was polite and professional. The office was clean, and the dentist was knowledgeable
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Dental Associates of Torrance
BRENDA RODRIGUEZ
Best experience. Britney is the best X-ray technician ever! I had struggled a lot when it came to X-rays but she was so patient and just made the experience so much better. Thanks to her I will continue to keep coming and referring all family/friends here!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Thomas Robinson
Very kind, knowledgeable, professional. I'm terrible with names, but everyone whom helped me, was exactly how one would want a healthcare professional to be.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Yafet Galeana
I went in for X-rays and exam and Nelly did my X-rays she was nice and answered all the questions I had.
sheila walker
Had an appointment this morning one of the staff was so rude to me while asking me questions when I answer her question she talked over me. She took seated me. Told me I had to wait a hour and a half to be seen.Well that hour and 30 mins turned into 3 hours.Did I mentioned the doctor was rude as well. I will not be returning back to this dentist office.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Gigi AV
Waiting for three hours just to do my x-rays and just because I can’t afforded to pay they recommendation. I have to do another appointment and guess what wait another three hours for my cleaning is ridiculous. Really bad costumer service.
Hi, Gigi. We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Googke Google
They are lacking in customer service, they are incompetent and money hungry. My niece needed braces. We were told that phase 1 would work well for my niece. However, they were constantly cancelling her appointments and then CoVid hit. Once the office re-opened we were told that my niece now needs phase 2. The NEW doctor said that if he continued on phase 1(which was recommended) she would end up with a squirrel mouth because of the crowded teeth. Well, her teeth were crowded in phase 1. We paid in full for something that was not completed or we should not have started. They cannot even manage to schedule people to come in and out. Everyone expect to spend at least 2 hours at this dentist office. Who spends 2 hours for a basic cleaning? They also lost my niece's file and asked us to fill out her paperwork all over again. They also did not offer to discount the incomplete phase 1 completely from the quote of phase 2. They were cold and uncaring about our situation.
Thank you so much for your kind words, Kimla. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
thank you for your 4 star review.
Dental Associates of Torrance
Brandie Speed
DAT gave us an awesome experience. The staff was polite and warm, the Doctors very patient and kind. I definitely recommend this office to those that are seeking dental care.
Lea Collins
The staff are very nice and attentive. The dentist are open for questions, knowledgeable, and attentive. They treated me gentle and respectful. Walked me through each step caringly.
Hi, Harlee. Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Laura Kraley
My appt was at 11:00. I waited 1 hour 10 minutes in waiting room then was called up and they finally decided to tell me my dr wasn’t in would I like to reschedule! I’ve now been in the back room in a dental chair waiting for 30 minutes for doctor. They just need to file a tooth. Quick procedure. They ordered me a veneer filling for a back tooth instead of the more reasonable silver filling. They talk you into doing payment plans. I feel that they try to make as much money off you as they possibly can. I’m very disappointed. I arrived at 11:00 and it’s currently 12:50 and still have not been seen. This place is not honest. Don’t waste your money and don’t let them talk you into a payment plan. Be careful. They’ll take the most expensive route they possibly can with your teeth.
Diane Davis
Very chaotic day being day before Thanksgiving, but was so incredibly impressed at how the office was still running very smoothly and the entire staff was so positive, great to see that in a workplace!!
Osha Fosfos
I waited an hour after my appointment and then after taking the x_rays they tried to force me to do stuff that I didn't want to do and I didn't feel comfortably.. overall not satisfied with this experience
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Dental Associates of Torrance
Reza Sarrafieh
Great office with everything you need in one place. I haven't had a new dentist in a long time and I am glad i went here. They were very good at explaining the procedures, costs and what I would be facing. Overall great service.
Hi, Reza. We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon! :)
Dental Associates of Torrance
Alejandro Cruz
All of the staff is great, especially the doctor that did my root canal. She had me entertained the whole time I was in the chair.
Hi, Alejandro. We are so happy to hear our staff was able to make you feel safe and comfortable while under our care. We truly appreciate your kind words about our team, and we look forward to seeing you again very soon.
Dental Associates of Torrance
Steven Lin
Average wait time here is 2 hours like all off the other reviews say(1 in the lobby and 1 in the chair). They are constantly trying to upsell you which is very irritating and makes them untrustworthy. They said I needed a deep cleaning and had the receptionist explain to me before the hygienist even examined me. I insisted I wanted the regular cleaning (free and covered by insurance) which very shockingly was around the same price as the deep cleaning
Angela Teng
Well, doctor comes by and tells me I have 5 cavities after waiting I don’t even know how long and leaves and says the pricing lady will come by. After waiting again, the lady comes by and just reads me a bunch of procedures that I would need and the price of it. Doctor doesn’t explain what the procedure is, why I need it and how it will help me. Nothing. This happened the last time I was here last year also. Very unprofessional and makes the patient feel like we are just a dollar amount. Why are you reading me a bunch of stuff to pay for? Without explaining anything to me?
Henrietta Beasley
Great experience. Dr. Amal Audi and Dolly were friendly and made me feel very comfortable.
Elvia Parsons
Great staff . Very helpful. My doctor was awesome. Did a wonderful job. ??
Thank you for your kind words about our team, Elvia!
Dental Associates of Torrance
Adrian Craciun
Great staff! Patty thoroughly breaks down costs and payment options, while scheduling future appointments are made easy through Melissa and the ladies in the front. Appointment reminders are texted, which are helpful. Dr. Audi and her team of ladies in the back do a good job explaining the procedures and what needs to be done. They answer your questions and are very accommodating. Oral Surgeon comes in twice a month, and those days seem to be the busiest. Overall great experience—I’ve already recommended to my family.
Monique Barcus
Very courteous and cares about their patients. The work they did was excellent!
Thank you for your kind words about our team, Monique! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Rachit Chawla
Unapologetically unprofessional the wait time of 1 hour every time is unacceptable.
Motohide Miwa
These days when medical and dental care in the USA are often daunting, complex, and expensive, these doctors, advisors, hygienists, give you comfort with clear pricing, friendly attitude, care, and insurance assistance. They are all very efficient, professional, and friendly. The staff can be a bit busy during peak hours, but they never look panicked or rushed. I trust and recommend them for any dental advice or work. A+!
Thank you for your kind words about our team! Our top priority is to ensure our patients feel safe and comfortable at all times while under our care. We strive to provide only the very best dental services to you. We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
We want to make sure our patients feel safe and comfortable at all times while under our care and receiving only the best dental services. We greatly appreciate your kind words and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Saravanan Thirunavukkarasu
I got an appointment for 1:00 PM PST, checked in 5 minutes earlier. Called for xray in 10 minutes, after x-ray waited for 30 minutes for teeth gum measurement. I waited for another 2 hours until 3:30PM no one responded. I thought of asking the nurse how long it will take more to see the doctor. She has no clue what time doctor would come and the supervisor told its their process and they don't know what time doctor will come and examine. She offered next day first appointment, unfortunately wasted three hours by taking appointment with them and not ready for another appointment...
Maryann Pham
They are always backed up with patients. They need to stop double/triple booking patients. We've had to wait 2hrs just to be seen. General dentistry and ortho don't communicate with one another. We had to wait another 30mins cuz ortho didn't know where my daughter was and they took in another patient. General kept saying that ortho knew she was still with them Update: it's not a one time occurrence, it's every time
Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Dental Associates of Torrance
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Dental Associates of Torrance
Thank you so much for your kind words, Dustin. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Mustafa E.
This company's primary target is more selling and more profit. I have taken my children to two different locations in 2020 and my experience at both locations was similar. They love to sell you braces, as it is $3,000 per child and probably their most profitable item. And it all starts from the moment you call the corporate office to schedule an appointment. They want you to have consultation for braces. It is this culture that trickles down from the top and all the way to the bottom. As you enter their offices, their marketing messages for braces is all over their walls, doors and everywhere. Usually behind their schedule and a lot of waiting time. I asked their front desk that our appointment was at 9am and it is past 10 now and her reply is that they are under staff. Your turn comes and the doctor's first word is, "your child needs braces". They don't even care why are you here, in the first place. This "nurse" took x-ray and it is blurry and the doctor tells me that their machine is not designed for children. I asked the doctor that why did it work on my 8 years old child that it doesn't work on 10 year old child? She was embarrassed and told the "nurse" to take another x-ray and it came all clear. She tells me that she is not a child specialist by their is some problem with tooth number (but the letter "I"). I am like what is the problem? The doctor tells me that "I think it is cavity, but the specialist will tell you." Ok...where is your specialist, I asked? Oh, she/he is not here. I asked that you knew a few days ago that a children are coming on this day then why did you wast all my time? And then she says that I should schedule another appointment. I kind of persuaded them to at least do some teeth cleaning and that is why I scheduled this appt. and after spending 2 hours all I get is that there is some problem with tooth number "I"?
Pilar Magana
If you ever need to get out by a certain time Just book 2 hours early maybe they can get you out by then. Take very long here.
Hi, Pilar. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Dental Associates of Torrance
Karen Siebald
Chris is great, 10/10 hygienist :) very kind and takes time to explain everything
Hi, Karen. Thank you for taking the time to leave such a nice review about one of our team members. We truly appreciate your kind words! We are so happy to hear our hygienist was able to explain everything well, and make you feel safe and comfortable throughout the process. We look forward to seeing you again very soon :)
Dental Associates of Torrance
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect with us and send us an email at feedback@westcoastdental.com
Dental Associates of Torrance
Zach Ludlow
Waited for an hour and a half just to be placed in a chair and wait longer. Several patients had complained about waiting already so I decided to leave. Wish I could get that hour and half back of my life. Not professional and a waste of time. If you care about your time, I suggest not wasting it here.
Laurie David Scarr
I showed up (on time) for my appointment and was ignored while I stood in the waiting room. From my view, it looked like they over-booked the early morning time slot and were under-staffed to handle the workload. There was only one receptionist working the office and she was running around trying to help people. It wasn’t her fault... I blame the staff who set up all these appointments for 8am! Disgusted with the lack of staff and over-bookings, I walked out. Not sure if I will come back to this office in the future. If I can make one suggestion... customer service is very important! Have your staff talk to your customer base when they enter the office. Assure them that they are important and that you may be busy, but you will get to them as soon as possible. Don’t let them stand there like a ghost waiting to be helped.
Thank you for your nice review, Laurie! We appreciate the kind words and apologize that the issue was not resolved for you. Please contact us at feedback@westcoastdental.com so that we could help you resolve any other issues that you may have experienced in our office.
Dental Associates of Torrance
Line Vault
Every time I’ve gone here it’s been a bad experience. It’s really the front desk staff that is a problem. They are very lazy talking making jokes with each other and careless in my eyes. They lie and change prices so beware a lady named Patty changed the price of a partial I was inquiring about twice, the. Another lady in the front offered me a totally different price. Another problem Is they’re also VERY slow despite you having an appointment. The actual dentist was nice and helpful. I’d go somewhere else if I were you.
We apologize for any and all inconveniences you may have experienced in our office as well as any miscommunication from our staff. We also have an insurance coordinator on our staff who would be more than happy to assist you in discussing payment plans and other options. Please call our office or email us at feedback@westcoastdental.com so that we may further assist you.
Dental Associates of Torrance
Mohamed Hassan
The service is not good, the prices are very expensive, and there is no experience for them so much and the most difficult of that is to talk to the employee
Hi, Mohamed. We are so sorry to hear that your experience was less than a great one in our office. If there is anything we can do for you, please call our office or contact us at feedback@westcoastdental.com so that we may further assist you. Thank you and we apologize once again.
Dental Associates of Torrance
Abbie Moore
You’re sending me a survey while my daughter and I have been waiting almost 2 hours at your Torrance office. I would have given you zero star for our experience. Our appointment was for 3:30 and it’s 5:20 now and she’s still waiting to be seen. This is horrible experience. Two hours wasted waiting. I believe you need to think about opening a couple of days or more a week instead of once a week and having all these people waiting crazy hours. Consider opening more days. 9/15/2020 and it’s 5:24pm and we’re still waiting.
Hi, Abbie. Thank you for your feedback as we will take this thought into careful consideration. We also apologize for the time you and your daughter spent waiting in our office. We understand that everyone's time is valuable, as well as how frustrating it is to go out of your way to not be seen in time for your scheduled appointment time. We are doing out best to minimize this issue for all future patients and thank you for being patient through this process. Please call our office or email us at feedback@westcoastdental.com so that we may further assist you or answer any questions you might have.
Dental Associates of Torrance
Diana Tsang
This place let you wait for long long time even if you have an appointment. Then they always sell you something which your insurance won’t cover. If you don’t take it, you even can’t get your teeth cleaned. Our family is going to switch to another dental care provider.
William Rhodes
The administration staff here are very negligent towards their duty to actually work with patients. I came in for an appointment at 11am and was seen until 12:30. Nobody said anything to me about the substantial wait and when I asked them about it, the people in the front just got an attitude. Definitely wouldn’t recommend to anyone.
Victor Corpora
I found the staff very professional. Dr. Frank Alvarado was very helpful explaining in detail the problems with my teeth and the recommended procedures to correct them. The entire experience was a positive one.
Thanks for the 5 star rating, Kimberly!
Dental Associates of Torrance
J G
Spent almost 3 hours for nothing, authorization they were supposed to submit three months earlier was never submitted not even on record! So now I have to wait another 2 months! Very disorganized , they just want your cash!! Be careful , go somewhere else unless you’re ok with mediocre dental work and are willing to give them cash or credit card.
Hi, Jacquelin. We deeply apologize for this issue as well as any miscommunication between our staff. Please call our office or email us at feedback@westcoastdental.com for immediate assistance of authorization. We also apologize you feel we are trying to "steal" from our patients. We can assure you that we are not interested in "stealing" money from any of our patients. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We are often told that insurance will pay a certain amount, but then the same insurance will deny payment after services have been rendered. This often leaves the patient with a large bill. We apologize for any inconvenience we have caused and hope to have a chance to make this up to you at some point in the future.
Dental Associates of Torrance
Henrich Bari
Customer service was the only positive thing in this dental office. We were waiting for 2h just to find out that our son needs specialist because he got cavities? Wait ... What? I thought this is what dentist do. They clean cavities and fill the hole. Not in this office. Dont even bother to here. You will save time.... Absolutely the worst experience at dental office.
satish budati
There is only one doctor available and made me sit 5 hours for simple filling.. 2pm till 7.30pm
Bentley's Mom
As bad as i want to switch offices because of the distance from home i wont because of Zoila, Britney, Chris and Dr Audi are all awesome and make me feel at home!
Shortbed123
Yes it’s been a long time that I haven’t been to a dentist so I knew my teeth were gonna be in bad shape and I was gonna feel embarrassed but after 10 min from being in the back they made me feel comfortable and not embarrassed anymore and so Iam glad I chose this place to be my dental office of choice thank u
Jennifer Shreiner
Appointment was at 10am. Over an hour waiting in the lobby I was taken back for X-rays. X-ray tech had the personality of a rock. Then I was taken to an exam area where I then waited almost 2 hours. I got up ready to leave and told them 3 hrs was unacceptable for me to be there. My time is valuable as well. Everyone kept saying they only have 1 dr and short staffed. Not my problem. Don’t book that many appointments then. I heard other patients complain as well. The dentist asked me to give her 5 minutes. I reluctantly did. Then she wants to try to up-sale me on a crown and inlay that I don’t need. My insurance would not cover this so I would have to pay out of pocket around 2k. My appointment was supposed to be for a teeth cleaning. Spent over 3 hrs and walked out without teeth cleaning because they have to get insurance approval first. I understand this but should’ve been authorized before my appointment. So they immediately knew my insurance would not cover a crown and inlay, but don’t know if my insurance covers a teeth cleaning for what my appointment was for...?? No one looked happy to be there other than the girl at the front door checking people in. Not 1 person introduced themselves to me. Overall experience was horrible. No real customer service. If teeth cleaning is approved then I will go back there but in the meantime looking for a different dentist. Horrible experience
Martina Andriacchi
I get very frustrated every time I enter this office. Today I had a 1:00 appointment. I wasn’t seen at all until 2:15 then had xrays which took approximately 15 mins. Then I waited and waited and waited again to see the Dentist. Spent 10 mins with him (he was very nice). Waited and waited and waited again to see the hygienist to determine cleaning. It was awful. By 4:00 — 3 hrs after my appointment I left without the cleaning — I just didn’t have any more time. Originally when I made the appointment I was told to plan to spend 1.5-2hrs. Ok, that’s what I planned for — not 3 hours!! Also, I was told I needed a deep cleaning ($220 out of pocket) and they wouldn’t do a regular cleaning ($0 out of pocket) if I didn’t get the deep cleaning done. My previous dentist had never mentioned the need for a deep cleaning so I’m a little suspicious about that as well. I’ll be going back to my regular dentist even though my insurance does not cover his office. I will pay out of pocket for someone I trust.
Hi, Martina. We apologize for any miscommunication and inconveniences you have experienced while in our office. We can assure you that our doctors wouldn't recommend a treatment unless it was absolutely necessary. Ultimately, it is up to the patient to make the final decision. We cannot force you to do something you are not comfortable with. If you have any questions about prices and payment plans, we have an insurance coordinator on our team who would be happy to help answer those questions for you. Please contact us at feedback@westcoastdental.com so that we may further assist you. We apologize once again and hope that you will give us another chance in the future.
Dental Associates of Torrance
Dana K
Dr. Amal Audi and her staff showed tremendous heart and expertise during my recent visit. I’m so grateful for their commitment to serving their patients through this challenging time when many offices are closed due to COVID-19.
Thank you for your nice words, Dana! We are here for you and plan to stay open throughout the entire time of the pandemic for all of your dental needs :)
Dental Associates of Torrance
Aubriana Gray
The professionalism and friendliness of the whole team is outstanding. Especially, Britney, she was very quick doing my X-rays, and answering all the questions. Will definitely be back!
Thank you for your nice review, Aubriana! We are honored you chose us to take care of all your dental needs. We're so happy you enjoyed your time in our office and loved our staff. We hope to see you again very soon!
Dental Associates of Torrance
Javier Corral
The service and the staff was amazing! Everyone was super helpful - Melissa provided with all my options; Chris was very patient with meme; Dr. Amal was very friendly and made sure I was OK every step of the way; Maria did an exceptional job with my fitting and Merry walked me through the entire process so I knew what to expect for this visit. See you in 6 week weeks. Thank you so much!?
Erica Fleischauer
Ive been going to this clinic for years for myself and kids. Britny was fantasic! She’s very professional, knowledgeable as well as caring . She is a grate addition to the team here!
Nancy Vega
Such a great place with wonderful customer service. Everyone is so nice and understanding. Answered all my question and gave me brief details of my procedures needed. Britney was awesome and kept me calm which I was nervous being there. Not a big fan of the dentist and horrible experience before. Dr. Audi is the BEST. I would definitely recommend this place.
remsxzn :
Yes this gets 1 star! The wait times is WAY too long! Like 3 hours just to get service! A simple cleaning! And one of the dental assistants was way too rude! He kept raising his voice at me to floss multiple times! I was about to get up from my chair and throw hands!! They were very rude :( that’s why I switched dentists :)
Elena Garcia
Great office Dr Audi and Assistant Brittney were kind knowledgeable and professional.
robert lopez
The Dentist there had such a light hand I fell asleep in his chair all the ladies they’re are gorgeous and they made me feel at home
luz rodriguez
It is very unlikley that I will/would recommend your services. Ever since the previous doctor left the quality of the service has dropped dramatically. I brought my daughter in yesterday for a retainer repair. The nurse was extremely rude to my daughter and the attending othodonists offered no repair suggestions other than "you can get a new one if you want" she said she could not tighten or do anything with the retainer. My daughter attempted to explain that her teeth were starting to move and there is now a gap that wasnt there before. The nurse and ortho tried to tell my daughter that the gap was probably there all along. When I asked to speak with the attending orthodontist I was told she was busy with patients and was running behind schedule. All I wanted was for her to explain to me the options she gave to my 16yr old daughter. The last few visits have been horrible, so NO, unfortunately I will not be referring your services and will take my dentist and othodontist needs elsewhere.
alexandra crooks
The Dentist that extracted my tooth was amazing. I’m so fearful of the dentist by the time my anxiety bubbles over he was done
ty beckett
I came in for an emergency tooth ache and had to wait two hours the total time there was four and a half hours mainly just waiting although the staff are very nice be prepared for a lot of waiting
Eileen Reardon
One star is too good! Poorly managed front office - 6 weeks between exam & treatment appointment, cancelled day prior stating authorization not received, but according to dental insurance, in fact, authorization was NOT even submitted.
Thanks for the 5 star rating, Jolanda!
Dental Associates of Torrance
Thanks for your 5 star rating, Paul!
Dental Associates of Torrance
Sheron Knight
Everyone in the office is wonderful and caring. Makes you feel comfortable no matter what procedure you are having done. Hands down the best dental office in the world. I highly recommend this office for your dental care. Dr. Audi and Dr. Choi are the best. The entire staff I love them.
Thank you for your nice review and for recommending us, Sheron! Your comfort and happiness is our top priority, and we are so happy to hear we achieved that for you! Our doctors are honored you enjoyed their practice. We all can't wait to see you again very soon.
Dental Associates of Torrance
Hi, Susana. We're sorry to hear you did not enjoy your experience with us, but we hope you give us another chance in the future.
Dental Associates of Torrance
Leah Goss
always behind on appointments, not consistent with treatment plan. my daughter had seen 3 different orthodontists there in 2 years and every time we ask how much longer she will have her braces, they respond with, a month or 2, we go to ask at that time frame, it usually is another new orthodontist who has differing opinion and gives us a different spiel. The last time she had a check up when we were told her braces were coming off, they told her nevermind because her teeth overcorrected themselves and she was too good about using the bands. my husband had to get irate and re-inform them on what we were told 2 doctors before. additionally, the front admin do not follow up with insurance authorizations, do not communicate with the hygienists, or add any additional concerns/relay messages when called to add in another concern on previous treatment. i called and tried to add another treatment fix to my upcoming appt. The admin said they would leave a note in my profile. They didn't even ask my name or identifying questions to look up my file to add in my request. Also, I have left messages to ask about authorizations, I give my name and phone number and don't even get a response back. It was 3 weeks after my initial call for me to talk to someone. I was the one calling back asking "why haven't I heard anything". then if I get a call back, they are not looking at who left the message or what the message was, they are asking for a totally different person.
Hi, Leah. We are so sorry you and your family have been struggling with your daughter's orthodontic issues. We apologize for any miscommunication from our doctors and staff. I understand your frustration as you repeatedly stated your concerns for your daughter's braces. If you would like to speak to me directly, kindly feel free to contact us at feedback@westcoastdental.com. We will be more than happy to assist you further.
Dental Associates of Torrance
Sarwat Reshi
The wait time is so long no use making an appointment when u have to wait for two hours, look like they are always running behind . They need a better process on how to handle customers in the front office.
flower
Their scheduling is awful, no consideration of patient's time. They overbook like 5-6 patients at a time!
Hi, Azadeh. We hope you will give us another chance in the future.
Dental Associates of Torrance
Thanks for the 5 star rating, Evette!
Dental Associates of Torrance
Thanks for the rating, Alex!
Dental Associates of Torrance
Juliana Campbell
I’m not too thrilled about my experience here. I had to wait an hour to be seen by the endodontist. As soon as I was allowed to enter the building because of COVID-19 I was told they do not accept Medi-Cal. I called and specifically asked if the endodontist accepts this type of insurance before I booked my appointment. The practice of having people wait two weeks with an abscess tooth for your specialist and then being told they do not accept your insurance is wrong. The receptionist tried to rectify the problem by providing a number to another dental specialist that accepts my insurance but they told me they do not accept Medi-Cal. This looks bad on her as if she isn’t aware of how to properly do her job. It seems like the Dental Associates of Torrance do not know what they are doing and the staff is undertrained or they do NOT care about the people who walk through the doors. I’m very disappointed and would not recommend this establishment.
Thank you for your feedback, Juliana. We apologize that you had a frustrating experience with insurance verification and that we failed to provide an exceptional dental experience. We would be honored if you would give our office another try so we can provide a renewed dental experience.
Dental Associates of Torrance
Aaron Butts
The time it takes to be seen is to long I was there just sitting for 2 Hrs to see the Dr waiting.
Hi, Aaron. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. We apologize for the wait and are working our hardest to minimize excess wait time in the future.
Dental Associates of Torrance
Thank you so much for rating us, Antonio. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Thank you so much for rating us, Gilbert. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Fabian Aristizabal
Overall, great patient care. Everyone in the staff is kind and professional. Their office space is kept very clean and well organized. The staff are open and clear about any proposed treatments and associated payment options of which there are many to accommodate different financial situations. Dr. Amal Audi is very good at what she does and her team makes sure that the needs of the patient are met fully and as promptly as possible. With the patient's cooperation, I don't see how anyone can leave here without feeling that they have gotten the best dental service they can get.
Thank you so much for rating us, Aarikka. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Christina Giles
Did not communicate what was needed for my son and did not provide the requested work
Thank you for bringing this to our attention Christina, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Thank you so much for rating us, Yasmina. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Jenipher Palomo
Amazing I went in for a root canal and all I can say is the service the attention was amazing very attentive and I’ll be recommending anyone to go here if they fear the dentist like I do
Paul Mattson
Very happy to have found Dental Associates of Torrance. Excellent sevice and very friendly staff. I highly recommend.
Thank you for the very kind words Paul! We are happy you have had a positive experience with us, we truly care about each and every one of our patients and it's nice to be acknowledged, so thank you again!! See you soon :) Dental Associates of Torrance
Dental Associates of Torrance
Linda Just
I'm very pleased that this Office took extra care to provide a safe and sterile environment for it's clients and staff. I highly recommended This rental group.
Jeri Cady
We sat there in the waiting room for an hour got in the room got exrays then sat for an hour till finally we walk out my son and I both had appiontment we couldn’t sit there any longer we left with out getting our teeth cleaned
Karim Arous
Worst place stay away. Over priced and they will charge you if you miss your appointment, no wonder always empty.
Thank you so much for rating us, Kerly. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Laura Tweedt-Roybal
They overbook the appointments every day and then make you sit and wait for 2 hours and nobody in the office seems to care. They are rude, uncaring and unprofessional. Do not waste your time.
Edris Aubry III
Dr. Audi is very thorough with her exams and dental work. She and her staff keep a comfortable atmosphere in the office.
Ray Banerji
Very professional and caring institution. Their pain management care and concern for patients is A-1. Both the dental hygienist as well as the consultant dentists are very articulate and explain in detail the current state of affairs and their proposed remedial measures to tackle the same.
Jaylynn McNeil
Dr. Amal Audi, she's the best, when I felt pain she made sure to stop and numb me again, some dentist just say it's pressure, she good, great, amazing!!;
Kali Malikah
I am a bonafide dental coward. I actually mentally prepare myself to go, and have my treatments, essential oils, meditation, the whole she-bang! Dr. Audi and Yolly are always so sweet, understanding, and patient with me. I have gone to them for over 15 years and I am thankful to be part of their dental family. Literally the best dentist. Thanks Guys!
Angel Jubert
I will never return to this place of business. I went in to get exactractions on two teeth which I did but the experience with the OS assistant and the actual oral surgeon Mr. Choop or something with a C he comes in the office every Wednesday.....The OS assistant was already coming over very rude his name was Jessie but I knew his attitude had nothing to do with me so I didn't mind it until it was time for surgery and Jessie began to aggressively hold my head down to the point I was crying because he was extremely rough and the doctor made it no better because he was being extremely rough as well while he was numbing my mouth. After the doctor extracted one tooth I needed a break because my forehead and chin was in pain due to Jessie putting so much unnecessary force on my forehead so when I asked for a break I could tell the Oral Surgeon was highly irritated and the assistant Jessie made it no better by mumbling things while he was exiting the room as if I was wrong for asking for a quick break...moral of the story please save yourself the time.....I told the front desk I wanted to have the number to corporate but I felt as though they didn't really want to give me the number. I was asked why I needed the number and I said to file a complaint and honestly when I think about it I was given a hard time about getting corporates number so I just walked out but I will be calling in today to speak to the manager because there is no way I should've been treated like that.
Maria Chavez
Chris is Amazing! He does my deep cleaning all the time. He is so professional and always recommends me on how to maintain my gums. Thank you Chris
Jonathan Mitchell
Dr. Audi is very kind and gentle. They took the time to make sure my dentures fit snugly and comfortably. I highly recommend them.
DANA
Horrible place.They kept me waiting and suggested many unwanted treatments Basic tooth cleaning which could have been done as it’s covered by my insurance but they only insisted to do deep leaning immediately.Not concerned for patients but only interested in extracting money
Nora Mercado
They are great Doctors but the secretaries are not helpful. Overall I will recommend them for kids specialist.
C Atkins
We had a great experience at this dental office! My daughter had several procedures completed in a single visit. At first, she was a reluctant and emotional patient. Dr. Dewberry and the Dental Assistant Mary were very helpful, encouraging and patient with her. Dr. Dewberry explained everything to her and worked quickly. Overall, highly recommend!
Thank you for the very kind words Christa! We are happy you have had a positive experience with us and are glad to hear your concerns and worries have been addressed. We truly care about each and every one of our patients and it's nice to be acknowledged, so thank you again!! See you and your daughter soon! :) Cheers, Dental Associates of Torrance
Dental Associates of Torrance
karim ali
Great experience with Dr. Choi , he explained everything before the surgery and it went very smooth , thank you doctor and everyone there is very helpful and nice thank you all guys . Definitely will refer them to family and friends .
Cosmic Vagrant
You will be waiting hours on end for a cleaning and if you're getting your teeth examines expect to waste your whole day there. Also ALWAYS ask if you are covered for any treatment they offer because they won't tell you and they are real stingy of letting you read your treatment papers that need your signature. Always check because something is crooked about this place. Look elsewhere if you can unless you want to waste a day and get ripped off so your teeth can be a bit whiter.
paulette riley
I am so satisfied with my treatment I am so happy and pleased with Dr Audi and yolanda.They did a wonder full job I am buy lunch for the office. Dr Audi and her assistant Yolanda made me feel so comfortable I recommend everyone to come here.Dr Audi is the best she takes her time with me every single visit I am a very happy patient.
Kumiko Murata
Weighting time one hour at weighting room after appt time, then another one hour to weight at the seat. Dentist was not at site, but i was started Anastasia. Dentist back at site too late, I got second Anastasia, cause worn it out for treatment.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Anna Gallman
Expetienced a quadrant scaling with a Great higeniest and an extraction with a fabulous dental surgeon. Highly recommend!
LAURA RAMIREZ
The ladies at the counter were great and did the best they could but honestly there was no reason for the 1.5 hour wait for a 10 minute orthodontic appointment. Called their corporate office and the girl said they were getting multiple calls about this location. They need to do a way better job of getting them techs that can make the office run smoother. The girl at corporate also said they ask them to overbook and hope that people don’t show up. The previous ortho was amazing and ran that office like clock work. This seems to be their new way of doing business.
Sondra Martinez
I have to share that my experience here at Dental Associates of Torrance has been wonderful. I need people to know that the care,kindness and quality of dental work that is done is amazing. They treat you like a real human being. And as you have noticed the world has not been to kind to one another these last years. I really want to thank,appreciate and respect Mr. Chris my hygeinist for all his hard work,patience,kindness,tenderness,being very professional aswell as educating me with answers I can understand and better take care of my teeth. I also have been futher blessed with Dr. Dewberry who is just as gentle on my mouth,educates me and gives great metaphors so I can understand. I have a chronic medical condition and he was very understanding. Kuddos to all the ladies that are a ray of sunshine and very helpful by calling for my ride or seeing how they can get my appointments in all together since I am there. I all want to acknowledge Victor the manger who apparently is making sure things run smooth. I also must acknowledge (please forgive mijo the names are getting scrammbled) I think his name is Jose or Xavier. He is the sweetest young man . He assist Mr.Chris and Dr. Dewberry he makes sure I get a blanket because I get really cold. Please give these people a raise and treat them right, I say that to you corporate office. This staff is amazing. It takes alot to impress me. But I take it very seriously the way human beings get treated. So there is one final kuddos that is to you corporate office because there is an old saying 'The Fish Stinks From The Head Up!" In this case you being the head are to be congratulated that Dental Associates of Torrance does not Stink. It is the opposite it smells like roses. So take care of the roses. Thank you very much. Respectfully, Sondra Martinez
Dear Sondra, thank you for sharing your experience. We are happy that you feel calm and relaxed with us. It definitely makes your experience at the dental office more pleasant. Thank you for trusting us with your beautiful teeth! Smiles, Dental Associates of Torrance
Dental Associates of Torrance
Chini Chichini
This is my second time here and I will never come here again. They have no clue on customer service and over book their clients each time. We waited over 2.5 hours for just cleaning and didn’t perform any work. Ruined our Saturday. Worst dental place for kids...?
Hello and thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Jonas Denney
Waited 3 hours to be told that I would have to come back another day to get a teeth cleaning
Momma Awareness
Chris! Was very caring, patient and pointed out each step of his process. First, I wanted to run. Then with Chris, talking to me. The time went by fast. Thank you chris D. Crosby
M C (RuraLiving)
The staff is nice and welcoming, but they do not value patient's time, do not respect the scheduled appointment, my waiting time was unreasonably long, the evaluation for treatment was inflated, and too expensive with high co-payments, that made me not use their services beyond the initial check-up
Hello Mohanad and thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, Dental Associates of Torrand
Dental Associates of Torrance
alba guevara
Terrible service, just the first time they treat you well and then you pay them and they start talking nonsense. I regret taking my daughter to these so-called dentists.
Jay Eskridge
Had to go in for extractions and dentures. They took good care of me and I was able to have nitrous oxide to help. After healing I will update on their follow up appointments.
Charles Leone
Dr. Audi is wonderful. The staff here are very nice and welcoming. Most customers are anxious and nervous going to the dentist, this place puts you at ease and there is no problem too big they can't tackle. And they make it simple for you to understand.
Leasing Office P.V. Victoria
Dr. Audi is amazing. I never feel a thing and never leave in pain.
Lupe Ferris
I definitely would recommend dental associates to my friends and family I recently had some work done on my teeth being scared of needles they were very patient with me specially Doctor audi and her assistant Yolanda I’m very happy with The way my teeth feel now compared to before I would not let anyone else work on my teeth
Tara Tehrani
Dr. Dewberry and his assistant Merry were both so patient with my 20 month old son today! Dr. Dewberry took the time to answer all of my questions and even made a "glove balloon" for my son to get him to open his mouth for the visual exam. A very professional team and friendly polite front office staff. Highly recommend!
Judy Lawson
Excellent service.Dr.Audi is amazing great experience all around. Recommend to anyone.
jcoverload
Dr. Audi is the best dentist, hands down and she's definitely worth the wait! She cares and does outstanding work, along with yolanda! The office staff are very welcoming and kind. If you don't mind taking the extra time, you'll walk out satisfied.
Paul Davenport
Great experience. Doctors and assistants are very thorough and nice. They all do good work!
Thank you so much for your kind words, Paul. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Mike Gebele
Great friendly staff I wish I wouldn't have waited so long to get my teeth taken care of if I had known there was nice people like this out there When you're in the situation I'm in where I have to get all my teeth taken out and get dentures it's kind of hard to go face people and let them look in your mouth and do work but they're very nice caring people
Ikeja Ei Lan
I was taken care of here on my first visit. Everyone I worked with including Victor, Dr. Audi, and Yolanda were all very positive, helpful and kind in making sure I understood everything (& that the options best met my needs). I think you'll be in good hands with them!
Brent Bates
On the follow up visit with my son, which was two weeks after our initial visit, we waited in the waiting room for over an hour, even though we were the 7:30am appointment. After finally taking us back, and me asking multiple times what the issue was, they finally admitted to me that they didn’t have insurance authorization to perform the restorative work that needed to be done, even though it’s their policy to not confirm appointments until they DO have authorization. We took the early appointment because they don’t want you to eat for several hours before, so it’s now almost 9am, and I have a hungry boy. I honestly think they thought I should just wait around for them to get insurance approval, even though they had two weeks to get it beforehand. We won’t be going back after this poor experience.
Toni “Betty Boop” Wright
They're kind of slow calling you but the experience I had today with the dental hygiene is he was wonderful and I walked out of there saying why did not have this done a long time ago before I got periodontal disease but anyway it doesn't look like I would lose any teeth anytime soon thanks to him
Subtain Qazi
Dr. Audi is awesome, she took care of my daughter and gave us great care. SHE is The BEST. The office is clean and up to standard tools, thank you and I will recommend all my friends to you.
Kenny Staben
If you are looking for a dentist with flexible schedule, fair prices and services, this is the place. I highly recommend Dr.Amal Audi, she is detail, friendly and provides a fast service. She works with you and gives you options.
Grace Thomas
I went one busy Saturday, I saw a Dr. Mazloom, who was only filling in but I found Dr. to be a kind, courteous doctor, he could have told me I needed 2 crowns like I'm used to hearing dentists tell me, but he said I only needed 1 Inlay. (More than a filling, but less than a crown). And only a filling. They were very busy today. Saturday, but good enough to squeeze me in as a new patient, as I was having toothaches. They accommodated me without waiting for my insurance to designate them, I avoided having to wait til Oct 1. Dentist was very conscientious of my needs and that I was always comfortable. The next Saturday I saw regular Dr. On Saturdays, Dr. Cardenas. He was also very kind and courteous to my needs. The only thing I really had a problem with was I arrived 11 am and I was not done, after xrays. Inlay and polishing until 4pm. I was very hungry, no lunch, hard for a diabetic like me. But I will know to bring more than the 2 snacks I had brought and ate by noon.? Well I just saw Dr. Audi today, Wednesday for 1st time. She just checked my mouth and told me I need 2 more teeth worked on. She didnt even take xray. She just told me she could do it today. I was only planning on having done what 1st dr said, and she added new treatment plan, didnt even tell me what had to be done. Just needed to complete a certain quota seemed like. I dont think I'll be back.
Dear Grace, thank you for taking the time to provide your feedback with the Google community. We always love to learn more about experiences and how we can improve. We look forward to seeing you again soon! Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Thank you so much for rating us, Ernest. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Thank you so much for rating us, Luisa. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Marsha Rivas
DR.Amal Audi is very nice super helpful and overall one of the best dentist I've seen. She is very relatable. Definitely recommend this place to everyone. Didnt wait long, was seen in a timely manner and the office manager Victor greeted us as we walked in. Staff was overall very friendly.
Laura Nevarez
Everyone here is so nice. I call and someone always answers the phone within a minute or two. The doctors always make sure you’re comfortable when getting treated and the staff is very clear when it comes to insurance coverage. They genuinely want to see you leave better than you came in. I drive 20 miles out of my way to get here. Love this place. Been coming for over two years.
Kimya Dew
So I’ll be honest back in 2017 I believe it was I hated this place when I first visited. I have no idea what happened but the last year has been awesome! The staff is friendly they talk to you and not at you. Every time I ask questions no matter how small they take their time to answer them completely and thoroughly. I thought PCH smile had the best facility and staff ... but Dental Associates of Torrance they rock too. Thank You!!!!
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Dental Associates of Torrance
Dental Associates of Torrance
Lupe Ramirez
Entrance could look more welcoming also When I called earlier that morning I told the front office I had a toothache. Last time I was there 2015 returned 2019 and they still leave you waiting a longtime I don't understand why I was there 4 hours all they did was a Pano, X-ray's and exam also hygienist did perio ck up. I hope my future appts are not so long. ?
Thank you for bringing this to our attention Lupe. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Thank you so much for rating us, Joseph. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Thank you so much for rating us, Vance. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Revin Kayner
Very professional service. The workers are skilled and explain everything in detail. It was a pleasure to be treated by Dr Audi, she is very personable and wants whats best for her patients. Over all, great experience.
Ruby Goldman
Mr. Ferrer is the best and most up to date. I am very fortunate he takes such good care of my gums! Thank you Chris
Thank you so much for rating us, Lisa. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
rickychacha
The staff is very professional and organized. There are two waiting rooms. It’s was A/C controlled! I loved Dr. Choi and his Dental Assistant! Everything was as well as you could expect from a dentist! I had my own rom. There are some chairs near the pedestrian side of Hawthorne Blvd. It’s a fishbowl? Maybe private tinted glass?
Ms K
The whole team is very professional and friendly--from the front office check-in to the check out. Dr. Drewberry explained all procedures and work that they recommended. He was very thorough and added humor during the work (as well as Javier---who also was professional and a delightful as well). I highly recommend this dental office.
Thank you so much for rating us, Doug. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Walter Rodriguez
Waiting time is so ridiculous. Get ready to spend at least 3 hours there. Also the XRay guy is so rude.
NuNu Carter
This place is a godsend! I am completely terrified of the dentist and this place was so gentle and made me feel like they really cared. Walking in the door, I was greeted with smiles and friendly conversation. I came in as a new patient with no insurance and they explained everything to me and had me sign up for a discount plan. The guy who did my x-rays kept making sure that I was comfortable throughout the entire process. When I got to the chair to get my work done, the next staff member that came in continued giving A+ service. Even when it came to my payment, the guy was super friendly and offered the perfect payment plan. All that to say, I’ve finally found a dental office that I plan on sticking with.
We are glad you found us as well as it’s a pleasure to work with patients such as yourself. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. Thanks for taking the time to write a review. Smiles, Dental Associates of Torrance
Dental Associates of Torrance
Praveen Gattu
Terrible experience. They just wanted to overcharge my insurance, offered underwhelming service. The girl cleaning my teeth was super rough on the teeth and inconsiderate that I have sensitive gums. Don’t go to this place!
jess luna
Too expensive! 200 for deep clean for only getting 4 teeth that needed a little extra. The ones in the bottom front only. Booked another appt elsewhere for $60 deep ckean.
We are sorry to hear you that your experience with us was less than exceptional. We believe in being preventative with diagnosis to that problems do not become worse and more expensive. All diagnosis by doctors are documented by x-rays and follow the guidelines of dental governing body recommendations about dental care. If there is anything we can do to answer your questions on the procedure or help with future dental needs, please contact us anytime at feedback@westcoastdental.com Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Thank you so much for your kind words, Sheryl. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Georgette Glass
First I paid $1000 2 times to get my tooth caped and the damn thing came right off in less than a year. They act like that was supposed to happen. My son has had his braces in his mouth for 6 years because their orthodontist barely come in. He is only scheduled for twice a week but may or may not make it once. My sons teeth moved because we waited 3 months for a retainer because again the ortho doesn't work much. My sons braces are off today and I'm done with Dental associates of Torrance
Thank you so much for rating us, Jax. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
David Ressler
I used to hate going to the dentist. Stopped going for years. Finally came here and it was one of the best decisions I ever made. I got a same day apt and got fillings done in that same apt. This place is run very professionally the staff is great and makes sure that you are comfortable during your entire stay from the waiting room to the dentist chair, all your dental needs will be taken care of. The dentist's are top notch and their assiants do a great job to. Ask for the hot Young denist she is a pro and makes getting your teeth drilled an awesome experience. Thanks doc I'll be back in 2 months for you to finish, I can't wait :)
Dear David, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
We are sorry to see that you did not have a good experience due to your rating Yasmeen. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Laura Ramirez
The front desk customer service has ladies that spent more time on their phones or chatting than helping the people that signed in. Once inside, the people in the back were very helpful and efficient.
Thank you for bringing this to our attention Laura. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Sandra Young
This office applied for CareCredit without my permission. Im so cool on this office. I feel that they over charge and do unnecessary work
Thank you so much for rating us, Lilly. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Heidy Guevara
Terrible experience. Was scheduled for 4pm I got called in at 6pm. I felt like I forced them to call me in as well. I had to complain to them every 30 minutes after waiting there for 1 hour. I felt like if I hadn’t complain about my wait they wouldn’t have ever called me in. Terrible service. I asked them if they had skipped me and of course they denied it and claimed that the other patients that went ahead of me were old patients and that new patients had to wait for the x ray machine. Which was a lie. Never even got an apology and instead got “I don’t care what you have to say” replies . I was the last patient to leave at 7 pm. I even had arrived early to the office at 3:30pm. I seriously was in there for 3:30 hours. Never going back again.
Thank you so much for rating us Nicole. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Adib Falahi
This place is a SCAM! After reading through the reviews here and combining people's experience similar to mine, I can confirmly say that this place ONLY CARES ABOUT YOUR MONEY AND NOT YOUR TEETH/HEALTH! I went to this location for a simple dental exam and ended up coming out with a guilt feeling. After taking my xrays, their "health associate" or whatever they call (was a female) it came up to me with the lists of many UNUSUAL things/procedures that my teeth needed with an UNUSUAL COSTS!!.... And I try take care really good care of my teeth, but this was insane! So I left the crazy place and went to another much honest better quality/rating dental place and the people were SURPRISED how Dental Associates of Torrance treated me! As only needed, got my dental exam done and cleaning done and day was better?! (p.s Heads up about this place)
Dear Adib, we are sorry to hear you that your experience with us was less than exceptional. We believe in being preventative with diagnosis to that problems do not become worse and more expensive. All diagnosis by doctors are documented by x-rays and follow the guidelines of dental governing body recommendations about dental care. If there is anything we can do to answer your questions on the procedure or help with future dental needs, please contact us anytime at feedback@westcoastdental.com Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Jeff Fishman
Been here for 3 hours and writing this sitting in dental chair. It appears to be organized chaos.
Hi Jeff. Thank you for taking the time to bring this issue to our attention. On behalf of the office we would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Kacem Ferradj
I went to this place just to get my teeth cleaned. They took about 20 different X-RAYs over a 45 minutes span. Then made me wait 50 minutes on a dentist chair facing a wall!!! Then finally the dentist showed up and proceeded to list for me all the procedures I needed to have done even as I told her ALL I WOULD EVER DO WAS A TEETH CLEANING. She ignored me and sent in some assistant who proceeded to repeat to me the litany of the procedures I needed to have at which time, I got so f.....g frustrated I got out of my chair and left. It seems this place is only interested in making money through any means!!! I would NEVER EVER recommend it or return there.
Thank you so much for rating us, Sandy. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Yansley Pone
Was not happy with the outcome for Magicland transferred patients. Called denta-cal to find out info. Denta-cal made it clear that they are aware of price charges and what's approved and what is not approved. I don't like the fact that the dentist or dental assistant dr. Amal, not sure of her name, stipulated that my son's denti-cal did not know what was covered or approved, that only the doctors at Dental Association of Torrance office knew what was covered. I don't like the idea of being up sold or a dentist pushing in that direction. I just have a kid coming from a pediatric dentist who was completely made aware that Dental Association of Torrance was the Affiliated dental office to Magicland Dental, and that they were the same company. I kind of feel railroaded because I thought that his records were going to be transferred over to the dental office, which I had absolutely no clue that they would not be, and that this was a completely different office with a completely different set up. Denti-cal made it clear that the two facilities are not related to each other. This place may be excellent for individuals with independent insurance, but for parents like me with autistic kids that have Medicare and denti-cal I don't believe this facility is for our family. This was a wasted visit.
Hello Yansley, we are sorry to hear about your experience, we strive to provide great service to all our patients. We would like to offer her an opportunity to reach out to us personally so that we can try to correct the situation. Please contact us, If you’d like to email us, please do so at feedback@westcoastdental.com. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Thank you so much for rating us, Duane. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Ashley Reyes
Went in for a check up on a tooth that was hurting, my appointment time was at 1pm they didn’t see me till almost 3pm, still waited in back for about 30 minutes and the doctor told me I needed to fix 3 when I only went in for one. They tried to persuade me to fix all three at once so I only did two which I should have never done in the first place so I regret ever going and now I’m in debt of $1500. THANKS A LOT
Thank you so much for rating us Yancy. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Paradise
The service was great and people there are very friendly and helpful. I really appreciate everything and I want to thank Dr Audy for all what she did and for her kindness .
Nicole Santana-Zuniga
it always takes long as the dentist jump around and never see you on time. my husband had to get numbed 2 times because it wore off while the dentist left him to do other patients.. Basically the over book. Then they charged him for everything in advance and when we come back for our final appt they say the did not and he has more they need to charge? they changed the tooth that they said was now no good. He had a deep cleaning they sprayed water everywhere it was running down his back and neck he had to ask them to cover him up and if that was normal. Never had a sloppy deep cleaning like this. I will not be taking him here again.
Thank you so much for rating us, Hector. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Effie Tabuyo
I was very pleased with this dental office. The staff was friendly and answered all of our questions. The office and the bathroom available to us was very clean. All three of my daughters were seen for the first time in this location and on the same day. We waited about ten minutes before they started to call our girls to the back. Although they were nervous when the arrived, they all left with big pretty smiles on their faces. Their ages are 15, 12 and 7. After my daughters appointments, I went and made one for myself.
Hello Effie, Thank you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the City See you soon. Dental Associates of Torrance
Dental Associates of Torrance
Lula Baker
I've been a member of Dental Associates of Torrance for a several years now, the staff is always welcoming they make you feel at home. Thank You! Dental Associates of Torrance
Thank you so much for your kind words, Lula. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Liz Savaii
I will see if I increase the stars for my experience here. Waited 2 hours to be seen by the dentist who eventually came , looked at the xray pics and said " you'll need to see the specialist" ... meaning the pedatric dentist. that took all of maybe 6 mins seeing the dentist after waiting 2 hours. I'm like, should'nt we have just scheduled to meet with him to begin with since my kids are toddlers ? It's fine. The staff isn't the most welcoming but I'll be willing to look past that if your actual service I receive is good. i will be back for a follow up appointment. As for my experience thus far, this 2 star rating is accurate.
Dear Elisapeta, thanks so much for writing. Our team takes a lot of pride in its work, and it saddens us to know that we have failed to meet your expectations. We apologize for any inconvenience that you have experienced during your visit. The more we know, the more improvements we can make, and we hope you'll decide to give us another chance in the future. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Arachely Sal-Carroll
My appointment was at 11am, I arrived a few minutes before and I was there for over two hours. All this time, I only got the ex rays and a quick check by the dentist. I guess the hygienist was out, but they could have call me and told me that. Not a very good experience on my first visit.
We appreciate your feedback. We apologize that you had to wait when you came into our office. It is absolutely not acceptable to wait for your booked appointment without being told what was going on. It is our policy to keep our patients informed about any wait times and give you the options. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
We are sorry to hear about your experience. We strive to provide great service to all our patients. We would like to offer her an opportunity to reach out to us personally so that we can try to correct the situation. Please contact us, If you’d like to email us, please do so at feedback@westcoastdental.com. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Thank you for rating us, we appreciate you taking the time to leave us some feedback. We look forward in treating you again soon. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
firoozeh zardoost
It was the worst clinic that I have ever seen.I was theremore than 2hours for just 10 minuets rootin in exam.they charge insurance and patients a lot.I do not like there at all.,and I never come back.
Thank you for providing your feedback and letting us know about this issue, Firoozeh. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (310) 904-6706 and we'd be happy to help you out. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Debbie Beck
Another great experience at Dental Associates of Torrance again. Crowns, bridge, now possible periodontal work, all under one roof. Great attentive staff. Love this place. Recommend this place to anyone with dentist phobias of any kind. They'll take care of you. Debbie Beck
Christina Mendoza
Very nice and caring staff! I went in for my dental check up and they were quick to help me even though it seemed busy. Everything was explained to me clearly, I would recommend them for good service :)
Thank you for taking the time to leave us such a beautiful review. While review websites place stars next to our business, you are our real star. Most people don't bother to leave reviews and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
Marissa Sanchez
My kids use to go to magic land dental that place was better than this place dental associates of torrance they just got lucky and got a place in torrance I guess. The girls at the front desk are nice.but the place doent seem busy we have gone three times I dont know if it's the times I've gone or what but we have spent 2 -3 hours in the office each time and again the office did was not busy when we walked in there was nobody even in the waiting room and we didnt even get no major work 2 fillings and the dentist lady was rough and the other time I sat in the back room to be seen and that took 15mins and people were passing nobody came by to tell me nothing if they were coming -sorry for the wait she almost done no information yes my falt for not speaking up and asking what the heck is going on but I dont think I will be going back to that office i know it's not a big deal but they lost a customer.
Dear Marissa, We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile. Sincerely, Dental Associates of Torrance
Dental Associates of Torrance
Elitimos
Do not go here, the desk staff are nice but once you go to the chair and they review your teeth they do everything in their power to make you pay more for unnecessary things. Do not go here they are money hungry.
Dear Elitimos, please be assured that your review is the opposite of what we trying to do in our office -- so much so that it doesn't even sound like our office. In any event, we would be grateful for the opportunity to meet with you and clarify any misunderstandings regarding our treatment recommendations and the whys behind it. We would also welcome the opportunity to review any other opinion from another dental office. If there is anything we can do to answer your questions on the procedure or help with future dental needs, please contact us anytime at feedback@westcoastdental.com.
Dental Associates of Torrance
Hi Fareshta, thank you very much for taking the time to give us a rating and for choosing us as your dental office. Your stars will help others when searching for a dentist in the City!
Dental Associates of Torrance
Alexandra B.
I am 28 and have only been to a regular dentist 3 times in my life due to neglectful dad/step-mom, and then my own anxiety over doctors as an adult. This dental office was compassionate, kind, extremely observant to my needs and made sure to talk me through the harder parts of my dental work. I was shown how to floss and brush properly, and was not shamed for being neglectful of my teeth in the past. I was educated on how to go forward, and had fun learning while getting my teeth fixed. I had a total of 8 cavities done, antibacterial work for mid level gum disease, and a full mouth four quadrants of scaling and deep clean. They accomplished everything in under 5 hours, and I left feeling satisfied with the cost, customer service and the quality of technical work they did on my teeth. Dr. Audi, Asst. Yolly, my dental hygienist (I’m sorry, I do not remember his name), and all of the finance and front desk staff were absolutely wonderful to me. I will always recommend them and Dental Associates of Torrance to anyone who asks for a dentist! Five stars, and my deep gratitude!
Terren Hodge
First visit with Dr. Audi. The front desk staff were very friendly and helpful. All the assistants were very professional and efficient. Dr. Audi made me feel very comfortable and rid the pain I was experiencing immediately.
Joshua Burdette
This dentist place us full of bull**** I had a 9 o'clock appt was the first in line there b4 the opened the door was not called back until 10 am after a few was called b4 me went to back still sat back there 45 mins b4 anyone seen me 1045 and all they said was hi then another 15 min went by dr came took xray said I need extraction on my wisdom tooth and need a root canal done on front tooth by wisdom spent 2 hours 55 mins no work done still in pain need to schedule another appt to get one done then schedule another appt for other work done I will find another dentist this was a total waste of my time and I will file a complaint with the state board as well
Rachel Ray
Staff has always been very friendly and accommodating! They were very upfront about costs and services before performing them.
Thank you for your review Rachel. We are happy that you feel calm and relaxed with us.
Dental Associates of Torrance
Thomas Calas
Felt as if I was at at a used car lot. They brought in a closer to try to get my visa. The front desk staff was greatIp
Please be assured that your review is the opposite of what we trying to do in our office -- so much so that it doesn't even sound like our office. In any event, we would be grateful for the opportunity to meet with you and clarify any misunderstandings regarding our treatment recommendations and the whys behind it. We would also welcome the opportunity to review any other opinion from another dental office. If there is anything we can do to answer your questions on the procedure or help with future dental needs, please contact us anytime at feedback@westcoastdental.com
Dental Associates of Torrance
Andrew Elder (Drew)
The quality of service is great. The people here are professional and are very willing to explain costs and services. My only issue is the inconsistencies in wait times when compared the appointment times. I am very lucky and thankful to have a job that is willing to give me time to get teeth worked on, but there are many people out who don’t have that luxury. Spending 3 hours here for a teeth cleaning isn’t a massive inconvenience, but it is a bit much in my opinion. My first visit, there was a woman laying down on the table asking if someone was going to come finish her oral work, as if someone had left her mid varnish application or something.
Hi! Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office.
Dental Associates of Torrance
Sarah Cortes
The entire office was very pleasant, professional, courteous and welcoming. I never go to the dentist and I can say here everyone can help you, everyone knows what they are doing and it looks great from a patient's view.
Help You Move Young
Over price on everything never does service that is within the expected amount. There is always something extra outside of the coverage.
Everyday Limo
I went there to remove a broken tooth and dentist said " ok we have to remove 5 teeth "and break his jaw" . Second dentist walked in and said to dentist why would u do that? once u remove teeths won't grow back!! Then dentist said oops! Ur right!! . Shady people. Don't trust them. They're all about the money. They'l
Thank you so much for your kind words, Chris. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Associates of Torrance
Dental Associates of Torrance
USA The Best
If you want a deep cleaning ask for Chris he is the best, very nice and caring. I have been going there for years. I like Dr Audi she likes to treat her patients like kids?
diana Bailey
Not impressed , arrived at 3:40 , filled out the forms , they called my daughter back , after waiting hour I texted her , she responded , “they haven’t done my cleaning yet , “ I asked to go back with her , they took me back , we waited 25 min more before my face must have scared them ?finally a girl came and said are you still waiting , let’s see , ok you are next for cleaning , then they said no cleaning she needs deep cleaning and they need approval . Then she gave me the prices for crown , not cheaper then my Dentist on the hill , This place feels like assembly line . Two and half hours wasted !!! When I asked for the X-ray she said she could only give me a paper copy , so like I said waste of time !!! Unless you have no choice ,( they take Medical )
Thomas Slack
I was quite apprehensive not being sure the goal of having a heslthy mouth ahain was wirth the imagined pain. I normally am not very determind to do what is the right thing. Anyway the technicians and staff help me be brave enough.Congenial, encouraging words from those involved made me feel safe and alright. So thank you ( My memory of names isn't good) I really appreciate your professional methodology? Thank you all.
Yami no Ite o
Horrible place. My mother went in for x-rays, exam, and cleaning. She showed up at 9:45am for a 10am appointment. She didn't get taken until 11. They did the x-rays. She then sat for another hour waiting for the dentist before she finally had to get up and walk out because she had other appointments for the day she needed to get to.
Sherrie Kinzey
First off it was a bad impression my son went in to have a bad tooth pulled and came out owing $2,500 through Dental Alliance, my son has a learning disability and they just pushed him through all of it. Never did pull his tooth. We're now receiving a bill for $71 which includes the 28.48% interest rate. We went in today to out and end to this. An hour and 15 minutes went by and we were now told that we still had to pay $600 for The Impressions that were made but they would refund us the other money. I had to do a lot of rraising my voice, demanding and standing up for the situation refusing to accept it and in the end, the wonderful regional manager "Christina" did the right thing and zeroed out the charges. Also, the Dentist, can't remember how to spell her name she was absolutely wonderful too! I am now planning on going in to have work done on my mouth.
Morris Hayes
Very helpful and friendly staff. Best dentist office I've ever been to. I will recommend to friends and family.
Sue Ames
Communication is not too good. Was told specialty doctor was leaving early, this was another consultation today, when I got there he asked if I was ready for root canal? ( If I would have known I would have scheduled a sitter). So had to reschedule!
Eden Krikac
THIS PLACE IS A SCAM!! They are only in it for the money. They lied about the options that I had for fillings and said the most expensive one was my only option. I called my insurance and they told me that this place was scamming me!!! Seriously don't go here.
Eden Krikac
DO NOT GO HERE!!! I WAS LIED TO!! I went in for a cavity and a cleaning (never got the cleaning), and was told that I had no other choice but to get the most expensive filling they had. Come to find out from my insurance that I had other options. And the four hundred dollar filling I got (which they said would last over two decades) fell out a year later!! I emailed them with my frustrations and never heard back. Then I called and was told they would call me back. Never got a call back. Then I called again the next day and waited for an hour and a half on hold. When I finally got someone on the phone telling me that I was responsible for my filling falling out. They are shady and only in it for the money! They don't care about you!
Joseph Jones
Dr. Audi was amazing exactly the kind of dentist you want to work with. She was extremely sweet and informative and made me feel like I've been a client for 20 years even though it was my 1st visit. I had a root canal and a crown which ended up being a little more expensive than I had anticipated from the little research I did I was expecting to pay $1300 but ended up paying $1700 so I feel pricing could be better but staff and end results are phenomenal.
Sivb Trann
The staff are friendly but they are a con! Took 2 hours to see the doctor, they recommended deep cleaning for $550. When I said I would not like to do it at this time but would like a regular cleaning they said I still had to pay $300 because it's not covered by insurance. Liar! My insurance does cover general cleaning. So after waiting 2 hours, I left without the cleaning that I came in for. Waste of time. They won't perform any services unless they can get more money out of you. Scam!
THE M&MS
This a horrible place that is full of dishonest people.They told me that I cannot get my fillings until I get deep cleaning .the women in front desk told me that deep cleaning costs 570$ in cash,after negotiating I paid 500$ , I decided to get the cleaning because they told me filling is impossible without cleaning.I went to the next appointment to get cleaning and filling after.but, I discovered that they made the fillings before cleaning that was not necessary.the I told the girl on front desk that i had paid for cleaning but I didn’t get it so she took me inside again while I’m waiting for the hygienist I heard that they were offering 470$ for deep cleaning to another patient .I was shocked to know that
Awailua Alapai
Praise Abba Father! I want to thank each of those who from the get go gave me their individual professional persona. I am a tetracycline baby from back in the late 50'S and it is here where I felt Love and Care for the health of my oral hygiene. The dental hygienist was super gentle and captured great x-rays and the dentist doctor was amazing in her meticulous inspection of my choppers. Thank-you!
Kassandra Bell
They were friendly and nice untily my son got hurt in there care. My five year old son went in to get some work done and he came back out with a busted lip and a knot on his head. There was know one in that office that could explain my son injures.
BIMAL PATI
They will initially told that insurance will cover all so that you go for the cleaning and all but it turns out be lie..I got 5times higher bill on what they showed to me before and what I got in the bill..never ever.be careful and don't trust them.on prices they show
Aklilu Truneh
Everyone is nice and friendly, they make you feel welcome. And I believe the floor manager by the name of Carlos Espados really nice and freindly.also the two tech Liasa Make And Sonia santillan makes you confertable and the are kind. Most of all Dr. AMAL AUDI a wonderful person and verey very freindly and she listened when you talk to her. But a week after when I went the 2nd time on July 3rd 2017 there was anoother substitue female dr. with sun glasses doesnt want to hear what I was saying. Before she talked to me she just wrote prescripition which I refused to take and left the clinic. If I know her name defenately I.....Plus if i know someone who want to go to your clinic I will tell him not to see her
Dane De La Cruz
Very friendly staff! They made me feel welcome and took time to explain what the dentist recommend for treatment, treatment options, and discussed how to best use my insurance benefits to cover my treatment. This was just an initial visit but was still one of the best experiences at a dentist office I've ever had! Thank you!
Kim Golden
Seen Dr wynn on 7-3-17, i don't know if it is the correct spelling of her name, anyway it took her for ever to pull my tooth, made my mouth real sore, she knocked off my crown from the tooth next to the one she pulled they put that back on, now that tooth is hurting real bad, she cut the side of my mouth putting in the stitches, OMG!!! the other dentist Dr audi told me to give it 2 more weeks and it should be healed and feeling better. I will see. Not holding out much hope. Bad experience for me. I hope yours is better. Kim Golden
Laisa Paulto
I love Dr Audi, yolly,Sonya,Chris thanks for ur help I was scared at first but now I'm relieved
Sarai Martinez
Very nice people . They have so much patiences... I'm a very hard person to deal with and I always double check everything and they did not sound annoyed of my constant asking. I really love the staff ! Very busy there tho..
Elizabeth Cantero
I had a wonderful experience here after numerous and failed attempts to get my teeth examined by honest and thorough dentists. I finally had a seizure that fractured my front tooth and compromised my other teeth. Everyone who worked with me from the receptionist to the x-ray tech to the lady who helped me with figuring out my budget. This office is unique in the sense that they offer a variety of payment plans, prompt care, services and sincere desire to help. I live in Northern California but this is my new Dental home!
Melissa Holman
The assistant in the front was so helpful to me and my needs. I appreciate everything she and the dr. Did for me today. Thank you!
Mitch Fuertes
I loved my experience in this clinic. Everyone's very nice and helpful. The receptionist at the specialty clinic is very nice and helped me to secure an appointment despite all the troubles that my primary dentists office gave me. Thanks again!
Yesenia Reyes
Everyone is nice and friendly, they make you feel welcome. And Julio is really helpful and understanding. Thank you guys!
Lupe Garcia
I'll just like to say my experience was awesome everyone was so nice and helpful. I would definitely recommed to family and friends.?
Will Coach
Do not come to this place. .they make you wait for hours once you don't get there upgrades, which includes giving them more money, they treat you rude...until you walk out...if you go and you have dental insurance make sure you bring your coverage prices..because they will lie about the prices..by $200.00 or more. .stay away
Christian Franco
This dental is the worst dental that I have been at. They don't help you. If you make an appointment it takes 4 hours just to be seen and when it was my turn they wanted $1000.00 extra..when I said no.. they were rude and kept me sitting for more hours. Stay away..
Tony Kim
Had to wait 4hrs, made appointment weeks in advance. What is the point of making a reservations when you have to wait 4 hrs!!! They need to learn how to schedule patients, very rude, not even sorry for making our whole family wait without any updates, gonna change offices. I would never recommend this office to anyone!!!
Gesna Goins-Hardy
The wait was over an hour long, but once I was called in the staff couldn't have been more pleasant. The doctor just came in with no introduction and told me to open my mouth. He gave me options and left. I asked the tech was that the. Dr and she said yes so I told her I wasn't sure since he said nothing but to open my mouth. She said they were really busy so I guess he was rushed. I'd come back because everyone has a bad day. The facility seem very clean and bright. The staff from the front desk to the back were pleasant.
Dawna Paiton
I have been going to them since a child but lately I have had horrible experiences with them. They have been rude, insulting me more than once and refused to give me access to my dental records. After I requested them for the 3rd time I was told they were destroyed and they only have digital copies going back to 5 years. Not to mention... last time I went and had dental work done they gave me something I was allergic to and refused to give me the name of that drug. They don't value their customers they are just money hungry!!!
Cesar Cesar
Nice people and all high technology, but I need to be honest the prices seem pretty high
terrie w
First time at this office. I have Medicare, Medicare covers x-rays cleanings. I was shocked at the cost to rectify my dental issues, and the inflexibility of the staff/doctors to work with me. I was told i need a deep cleaning, to the tune of $160.00. it has only been 2 years since my last cleaning. I scheduled the appt. to have this done.....reality, i don't have the money. I called to let the office know i just can't afford to have the deep cleaning, could I schedule a regular cleaning. I was told "No". The Doctor diagnosed a need for deep cleaning. Done! no discussion, no devising a plan of action. I was told to call back when i can have the deep cleaning. Has dentistry become an up-selling business? I am very disappointed. Shame on this business for milking the system put in place to help people. Where did the humanity go? Not here. Go Go very far from here.
Imelda Cuevas
After dealing with the dental office assigned to me by my insurance, I was extremely happy that I came to this dental office. My drive went from a short 4 minute drive to a 40 minute drive, in regular traffic, but it was well worth it. The other office did not care about the pain I was in. That can't be farther from the truth here. I have very sensitive teeth and they always make sure I am fully numb. I admit I am a baby when it comes to dental work. They are so warm, yet profesional and always tell me up front what my coats are and give me options for treatment and payment. I highly recommend coming to this office. Dr. Audi is very kind and professional. She did abreast job on my bridge. Yolly was very patient and put up with so much from me. All the staff is great.
Flannell Jackson
even though i was very late they were nice enough to still get thing started for me. the staff was very nice and courteous.
Yolanda Simmons
My experience was horrible!I spent 3400 hundred dollars. They were rude as hell! The whole experience was very disappointing. And now my crown fell out after they told me it will last for 20 yrs..I went to see someone else and they told me it wasn't done properly.
Ana Turcios
Awful experience they take forever! They need to be sued! I got 3 root canals and overcharged for everything when I asked them for my copies this other girl who isn't the reception gave me print out of what is not the files or the x-ray before my root canal was done. I think they are covering up for something but now I'm going get a lawyer
William Welch
The wait is usually hours long. There is always a dental emergency ahead of us or some other issue. My sons and I have never once, in all the years I've been going here, been seen timely. We joke that we should just show up an hour late and skip most of the waiting. Another example of issues is that I've waited years with multiple appointments to have some periodontal work done. There is always some issue or someone forgot. One son is only 20. His cavity was filled at DAT. Sure enough, they found another cavity underneath the filling of the cavity they just did and charged us for the work. But... they take our insurance so we really don't have a lot of choice.
Mojdeh Dakhili
This is a HORRIBLE place. Stay away from it! The doctor is rude, unprofessional and tends to yell at patients....they are only after your money.
Yennaedo Balloo
Shady ethics and questionable business practices: A month before oral surgery, I received a request for additional information on the procedure planned from my insurance. I called the office and asked about it, and they said they would handle it. Instead, they waited until the day OF the procedure to send the additional information out by regular post mail, thus forcing me to pay out of pocket for the procedure. It's been a month since the procedure took place and I've called several times to follow up on the process of my claim and coverage reimbursement, but so far I've left 3 messages and received no updates. Very unprofessional and outright shady practice for them to have pulled this kind of move. Find an office with better ethics and business practices.
Contact
21229 Hawthorne Blvd Suite A
Torrance, California 90503
310-792-5600
Hours
Mon - 9:00am – 7:00pm
Tue - 9:00am – 7:00pm
Wed - 9:00am – 6:00pm
Thur - 9:00am – 7:00pm
Fri - 8:00am – 5:00pm
Sat - 8:00am – 4:00pm
Dr. John Lehrer is the oral surgeon EVER! Staff was amazing as well. So happy to have found them. Great experience!