12730 Hawthorne Blvd Suite D, Hawthorne, California, 90250
WCDCustomerService@westcoastdental.com
310-644-4000
West Coast Dental & Orthodontics of Hawthorne: Family-Friendly Dental Care You Can Trust
At West Coast Dental & Orthodontics of Hawthorne, we’re committed to delivering top-quality dental care with a warm, personal touch. Whether you're scheduling your child's very first visit or planning your own smile transformation, our skilled team is here to support your oral health with comprehensive services—all in one convenient location.
Complete Dental & Orthodontic Care in Hawthorne
We provide a full range of dental services designed for patients of all ages, including:
Preventive Dentistry – Keep your smile healthy with regular exams, low-radiation digital X-rays, cleanings, fluoride treatments, and sealants.
Cosmetic Dentistry – Brighten and enhance your smile with personalized treatments like teeth whitening, no-prep veneers, and porcelain veneers.
Restorative Dentistry – Regain confidence and function with fillings, crowns, bridges, dentures, dental implants, and full-mouth reconstructions.
Orthodontics – Straighten your smile with Invisalign®, Clarity Aligners, or traditional braces—great options for kids, teens, and adults.
Pediatric Dentistry – Gentle, fun, and stress-free dental care in a kid-friendly environment designed to make young patients feel at ease.
Oral Surgery & Endodontics – Including wisdom tooth removal, root canals, and other advanced procedures performed with care and expertise.
Emergency & Sedation Dentistry – Same-day emergency appointments and multiple sedation options to ensure maximum comfort.
Flexible Insurance & Financing Options
We accept most PPO and HMO insurance plans, including Denti-Cal, and offer affordable financing through CareCredit. Our friendly team is here to guide you through your coverage and create a payment plan that fits your budget.
Your Trusted Dental Partner in Hawthorne
From everyday cleanings to advanced dental procedures, West Coast Dental of Hawthorne is your go-to destination for comprehensive, compassionate care that puts your smile first.
Schedule Your Visit Today
Call us or book online to experience high-quality, family-focused dental care—right here in Hawthorne.
Dawn Drake
We greatly appreciate this and look forward to seeing you again very soon! - Choice Dental Group
Choice Dental Group of Hawthorne
Love Paris
I really never understood why this office will have you come in , profile already updated, no papers to sign or fill out , and still will call you 30 mins - 1hr after your appointment time. They will just have you sitting in the lobby just waiting every single time … it’s crazy
Hi, Thank you for sharing your experience. We apologize for the delays you’ve experienced during your visits. We understand how frustrating it can be to wait, especially when everything is already completed ahead of time. Please know that we are reviewing our scheduling and check-in processes to improve efficiency and reduce wait times. Your feedback is important and helps us work toward a better experience for all of our patients. Sincerely, Choice Dental Group
Choice Dental Group of Hawthorne
We hope you will give our office another chance in the future! - Choice Dental Group
Choice Dental Group of Hawthorne
Kalee
Terrible service. I’ve had something important rescheduled not on my behalf multiple times! I showed up to my appointment before the scheduled time, and was still not able to be seen because my provider left for the day. They gave me a 4pm appointment and then had the nerve to say after the fact that that’s too late for the service I needed done. I had already been waiting there for almost 2 hours before they let me know this. Remind you this is the time they scheduled me for! If they knew I wouldn’t be able to seen they should’ve just rescheduled it like they’ve done 3 times already! I’ve never gotten the run around so much in my life! I’ve also never attended an appointment on time for the place to say, that’s too late, even though they scheduled it. All they cared about was getting out on time, not actually doing the services that are scheduled.
Thank you for bringing this to our attention. Kalee, we are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. - Choice Dental Group
Choice Dental Group of Hawthorne
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon! - Choice Dental Group
Choice Dental Group of Hawthorne
Kristen W.
I was very nervous... turned out for no reason. Everyone was very polite. I enjoyed conversation with Crystal (Crystalina)... she was a real sweetheart, like family. I had 2 strong teeth removed, and the oral surgeon numbed my mouth very well. The pain I had before my wisdom tooth was removed is gone. Thank you Dr. Esmeraldo and staff. I knew from other reviews that I may have a bit of a wait, so I played a game on my phone and the wait wasn't bad at all.
Thank you for your kind review. We’re glad to hear you felt comfortable and well cared for during your visit. It’s great to know that Crystalina and Dr. Esmeraldo made a positive impact and that you're feeling relief after your procedure. We appreciate your patience with the wait time and are grateful you chose us for your care. - Choice Dental Group
Choice Dental Group of Hawthorne
Daisy, thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. Providing excellent customer service and a positive patient experience is a priority for us, and we regret that you felt the front desk and doctor did not meet those standards. Your comments will be reviewed with our team to help us make improvements moving forward. We appreciate you bringing this to our attention. - Choice Dental Group
Choice Dental Group of Hawthorne
ricky latecya
The wait was terrible for the first time in all the times I've ever came here. I waited from 11am to 245pm for a death cleaning and a filling. I will say that Diane and Isaiah were awesome they made my long wait worth the wait. God Bless you Diane and Isaiah. Keep up the graet work you'll 2 are doing. Ricky B
We apologize for the long wait during your visit. Thank you for your feedback, and we're happy to hear that Diane and Isaiah made your experience worthwhile; we'll work on improving our scheduling to better serve our patients.
Choice Dental Group of Hawthorne
Rob Bostick
I have been waiting over 5 months for a crown. My insurance initially denied it because Choice did not send the x-rays to substantiate the request--this was in October 2024. I have called WEEKLY to get them to resend it with no luck. I have tried on several occasions to escalate this issue to supervisors and even the mysterious billing department to no avail. When asked for a number to further escalate my concerns, I was given a number to leave a message but no response as of yet. These folks are incredibly frustrating and have structured their business such that there is no opportunity to talk to anyone that can resolve issues. If you have an opportunity to go elsewhere, I would definitely recommend it.
We apologize for the delay and frustration you've experienced with your crown and insurance process. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
Nadya Daimond
I really appreciate all team my primary Doctor she is wonderful doctor she understands me when i speak in French o Spanish and all the teamwork are so gentle.Angelina was amazing she is so patient and she help me a lot to understand what I needed, may God blessed her Every Time ??
Thank you for your kind words! We're happy to hear that your primary doctor and Angelina provided you with understanding and patient care at Choice Dental Group. We look forward to seeing you again!
Choice Dental Group of Hawthorne
Ricky Butler
I have found the staff at Choice Dental to be knowledgeable, professional, warm, inviting, and more than willing to find a time that works for both of us in order to accommodate a busy schedule. I am more than pleased with Choice Dental.
Thank you for your kind words! We're happy to hear that our team at Choice Dental Group has been accommodating and provided you with a warm and professional experience. We look forward to seeing you again!
Choice Dental Group of Hawthorne
Love Me
This place is a dump! They are not professional they just want to milk your insurance for unneeded procedures, quote you astronomical prices for things you do not need and then when you get a service they take your money do not provide you with your change nor a receipt of purchase and they also steal their office manager to be exact the health department should come and check them out as a matter of fact I'm going to have them checked out please don't waste your time going to that establishment. You will be sorry!!
We apologize for the negative experience you had with our services and billing. Thank you for your feedback, and we urge you to contact the office directly to discuss your concerns further.
Choice Dental Group of Hawthorne
Hi Ramirez! Thank you for choosing Choice Dental Group to fulfill your dental needs. We wish you continued dental health!
Choice Dental Group of Hawthorne
Hi Andres, we are sorry to hear this was your experience in our office and we take patient feedback seriously. We urge you to email us with your contact information at info@westcoastdental.com so that we can help resolve this issue. Thank you.
Choice Dental Group of Hawthorne
Rutilo Cruz Jr
Currently went to have a consultation and extraction. However, when i arrived they had let me know it would be a wait until i was admitted. I asked if this is the case, can i go eat? As i had an appetite but assured me it would not be that long of a wait. After an hour i asked again if this would take some time and they stated i was the next up. I waited another 30 minutes and when i went up again. They had told me they were looking for a room for me. 30 minutes later i ask them again and they stated it was taking a while to find a room and to just wait. After 2 hours and 20 minutes i was debating leaving when they called my name. They told me the dentist will be there to see you but instead i spoke with the assistant. However, when describing what was being done they not only mistook the tooth but also the location. I was both worried and scared and told her if she was sure about this. She had to verify with the dentist multiple times before stating yes. I just choose to reschedule as i felt the assistant did not have the slightest idea on what was being done. I told her i needed to reschedule with the dentist and walked out as i did not feel safe, nor at ease, felt rushed, and felt bullied to agree with the recommended procedure.
We apologize for the long wait and the confusion during your consultation and extraction visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
Alma Manigo
Thank God for Yesenia she's is so amazing financial services I truly appreciate her so much thank you for always keeping me updated on my treatment
Thank you for your kind words! We're delighted to hear about your positive experience at Choice Dental Group, and we look forward to seeing you again.
Choice Dental Group of Hawthorne
James Chi
Had my wisdom tooth extraction here. Everyone was very friendly, super professional. I had terrible experience the first time I had my wisdom teeth removed but this was much better. Would def recommend.
Thank you for your kind words and recommendation! We're delighted to hear that your experience with us was much better and that our team provided friendly and professional care.
Choice Dental Group of Hawthorne
Helen Sanchez
Olga front desk lied to my husband about what our insurance can cover. Instead insurance charged me a high amount after Olga said it would be covered. Supervisor didn’t even want to talk to me with her lack of respect Terrible office
Hi Helen, we are sorry to hear this was your experience in our office and we take patient feedback seriously. We urge you to email us with your contact information at info@westcoastdental.com so that we can help resolve this issue. Thank you.
Choice Dental Group of Hawthorne
Billy Sanchez
Terrible dishonest front desk. Rude and unprofessional. Lack of service and customer care
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
Choice Dental Group of Hawthorne
Ulises Pena
Very good service. The one I received today. FRIENDLY staff. The doctor was very professional. Thank you. There have been many changes since the last time I was here. ?
Thank you for your kind words! We are glad to know that you noticed the positive changes and that our team provided you with friendly and professional service. We hope to see you again at Choice Dental Group. - West Coast Dental
Choice Dental Group of Hawthorne
Thank you for putting your trust in our practice! We hope to continue to care for your smile for all your future appointments to come. See you soon!
Choice Dental Group of Hawthorne
Yesenia Flores
amazing work this office is doing better than most of other offices around stagy are Super friendly with a patient customer service is in point ever changed. The US are doing is worth it thank you choice DENTAL for hiring good people for this office. trim coordinator was explained to me to understand
Thank you for your kind words! We're delighted to hear about your positive experience with our team and appreciate your recognition of our efforts at Choice Dental Group.
Choice Dental Group of Hawthorne
naty
Today I come in for recall exam I was amazed by 5 staff at this office Yesenia was so friendly 5 polite saying hi good morning at the patient waiting in the office to be seen she even offer bottle of water to us , thank you choice dental for having great employees like Yesenia i recommend this office to everyone . Muchas gracias
Thank you for your kind words and recommendation! We're delighted to hear about your positive experience with our team at Choice Dental Group.
Choice Dental Group of Hawthorne
Veronica Bracamontes
My mother was told she would have deep cleaning done and would also fix a cavity. They lied. They cleaned her teeth and did another procedure (did not mention anything having to due with fixing a cavity). When they charged her $270 my mother asked why (since her insurance would have covered most of the costs pertaining to the cleaning and cavity work). They said it was a due to the deep cleaning and another procedure that was not fixing a cavity. My mother asked about the cavity and they said "oh no, it was another procedure". My mother is an honest person and paid but honestly she should have not since they lied about the work she got done. Don't come here or make sure they are charging you for what you agreed to be charged for.
We apologize for the miscommunication and billing issues your mother experienced during her visit. Thank you for your feedback, and we urge you to contact the office directly to discuss your concerns further.
Choice Dental Group of Hawthorne
Mario
I like the clinic, everyone is very friendly and professional. The assistant Lorena helps me a lot with appointments.
Thank you for your kind words! We're glad to hear that Lorena and our team provided you with a professional and friendly experience. We hope to see you again.
Choice Dental Group of Hawthorne
Jon G
Heidy, crystal, Esmeralda, Damian, and Dr. Melody were amazing! Since I first walked in through the door everyone was kind, professional, and happy! They went over every step in detail and explained all the work that was needed to get me back on track to having a great smile. Thank you choice dental I appreciate your help, kindness and hard work!
Thank you for your kind words! We're happy to hear that Heidy, Crystal, Esmeralda, Damian, and Dr. Melody provided you with detailed and professional care at Choice Dental Group. We look forward to seeing you again!
Choice Dental Group of Hawthorne
Mis-Snow
Very attentive, very good work and the doctor is very nice ♥️ patient and very professional, lots of experience, excellent work, they placed 2 crowns and 1 filling, I already made my next appointment with her
Thank you for taking the time to share your experience. We're delighted to hear that our team was able to provide you with the exceptional care your smile deserves. We look forward to welcoming you back to our office soon!
Choice Dental Group of Hawthorne
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Choice Dental Group of Hawthorne
Lorena Marin
Really like doctors and assistants. The wait time is getting better. Very professionals.
Thank you for leaving a review. We are thrilled to hear our staff could provide you with the care your smile deserves. We can’t wait to see you in our office again soon!
Choice Dental Group of Hawthorne
ana jamaica
I went to this location and Olga , is very nice , helpful , friendly , she is very attentive , if you need dental treatment in this location , she is the person to ask for …., she will give you all the options and make sure you go home with dental treatment same day .
Thank you for your kind words! We're thrilled to hear about your positive experience and appreciate your recommendation. We look forward to seeing you again at Choice Dental Group.
Choice Dental Group of Hawthorne
Greici Ramirez
It is a clinic that does not respect people's appointment times. I have 2 hours here without exaggerating waiting to be attended to. Terrible service, I really don't recommend them.
We apologize for the long wait and the inconvenience this caused during your visit. Thank you for your comment; we are working to improve our scheduling and patient care. Please contact our office directly so we can address your concerns and find a solution.
Choice Dental Group of Hawthorne
Britney Clarke
Horrible experience! I was scheduled at 11:00 am to get my wires taken off from my braces so that I could get a clean. I didn't get called until noon to take X-rays that I ALREADY took 3 months ago, but they lost them in their system! Around 1:30 pm they asked me to go to the other room and stated that I would have to be rescheduled because EVERYBODY went on lunch. & I'm guessing the doctor forgot they had taken my wires off! I had no choice but to wait until they came back from lunch. I honestly can tell that this place doesn't care about their patients at all.
We apologize for the long wait and the inconvenience caused by the lost X-rays and scheduling issues. Thank you for your feedback, and we are committed to addressing these concerns to improve our patient care. Please contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
Thank you for taking the time to share your feedback. We look forward to seeing your smile again soon!
Choice Dental Group of Hawthorne
Ricky Benjamin
Excellent customer service and communications by Dental Assistant Latundra Ward. LaLa. Choice Dental Group Hawthorne be greatful to such a Excellent Dental Assistant working at your office. God Bless You LaLa and keep up your excellent work Ricky aka Tweet Excellent customer service again by LA LA always a Excellent experience with her when coming to the Dentist. 08/10/2024. I want to give some dap to Katherine DA and Damian DA and Dr Moran also for a awesome experience. Got to be honest was a little disappointed with my Copay amount but all in all experience was cool. Much love and Respect LA LA From Tweet
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Choice Dental Group of Hawthorne
Thank you for taking the time to share your feedback. We look forward to seeing your smile again soon!
Choice Dental Group of Hawthorne
Linda Lu
If I could give it more stars I would !! First time here and I would like to make note that the appointment was for my husband . I called one day and had the appointment the next day so that was a plus but at the same time a bit weary . So we arrive and competed the forms my husband by the way very nervous and anxious anytime he has a dental visit so I was hoping the dentist here was patient enough with patients like him. I must say the wait was a bit longer than expected but their wee kinda busy but it’s normal to wait alil when it’s your first visit so I won’t go into detail every step but let me just say that my husbands anxiety stayed afloat until the extraction and even during but once it was over he said very pleased . I really didn’t feel much the dentist Dr. kenny has a very light hand and I must say his personality kinda reminds me of Dr Korassic from greys anatomy like he knows what he is doing and he definitely proved to be the best and annnnndddd he was very patient with my super nervous anxious husband, he took the time to administer additional medication needed to proceed with the extraction so that my husband didn’t feel the process . Oh and I would like to add that during our wait I inquired about a check up for me and the staff there was able to accommodated me and checked me up while my husband was getting his work done now we both have future appointments there and we are happy we found a dentist that’s suits us both since I have braces.We definitely recommend choice dental. Oh I don’t want to leave out Olga she handles the big bucks there and let me tell you she is super sweet very efficient and understanding she was able to get our services combined to one bill so we don’t have two separate bills amazing . Thanks again
We're thrilled to hear about your positive experience and grateful for your detailed review! We are so delighted we could make you both feel comfortable. We look forward to seeing you again for any future dental needs.
Choice Dental Group of Hawthorne
Julio Virgen
They never answer that phone and when they do I they always rude . Make people wait on the phone for 30 plus min
We apologize for the long wait times and the rudeness you experienced on the phone. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
Jae
Horrible customer service and front desk staff! Choose a different office for your dental care. I do not recommend this office at all.
We apologize for the negative experience with our customer service and front desk staff. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
Gaile Parilla
This is a very poor service that I got. I called to get an appointment. The secretary at the front desk was trying to find for my insurance details well in fact I gave her the details of my insurance. Ive waited for an hour, and finally she was able to search for it. What a hassle! Very inconvenience
We apologize for the inconvenience and the delay in processing your insurance details. Thank you for your feedback, and we are committed to improving our service. Please contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
Sabrina Kaufman
First time patient and it was a great experience . The Staff were kind and professional. I liked how they took the time to explain what they were doing and breaking my results.
We're thrilled to hear about your great first experience with us and appreciate your kind words on our staff's kindness and professionalism. Thank you for taking the time to share your feedback!
Choice Dental Group of Hawthorne
We apologize for your disappointing experience. Thank you for your feedback, and we are committed to improving our service.
Choice Dental Group of Hawthorne
Dennisah Francis
If I could give this place 0 stars I would. 1 star is generous. My experience was horrible and I would not recommend anyone book services here. I arrived at 11:15 for my 11:30 appointment and did my new patient forms prior to be well prepared. I did not get taken back until 12:30. I had work and asked how much longer it would be since I was seeing ortho for a consultation and getting a dental cleaning. I was met with rude, aggressive and harsh answers from the staff. They said that there was lunch so I could not complete my ortho consultation until after, I asked if in the meantime I could get my cleaning and they said there were 4 people ahead of me and if I had a problem I could reschedule. I already have dental anxiety and this place only makes it worse. They aren’t welcoming, rude, and the facility is not very clean. I left the office in tears and could not even finish any services I booked. It’s a waste of time to go here and by seeing other reviews now ( I wish I would’ve looked before) im not sure how this place is still in business 0/10 stars.
We apologize for the distressing experience and the issues you faced during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
Tasita Garcia
I HATE this place. We’ve been 4 times and each time we’ve gone it’s been over a 3 hour wait with no explanation or apology.
We apologize for the long wait times and lack of communication during your visits. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
Lina Lopez
Some wait time but that’s expected in any health care establishments. Not too long and staff was friendly. Cute X-ray tech guy :)
Thank you for your kind words! We're happy to hear that our friendly staff and X-ray tech made your visit pleasant at Choice Dental Group. We look forward to seeing you again!
Choice Dental Group of Hawthorne
Janet Cajas
I deff recommend this dental office the staff is friendly. Brianna was very nice and professional made me feel at ease with the procedure I got.
Thank you for your kind words and recommendation! We're happy to hear that Brianna and our friendly staff made you feel at ease during your procedure at Choice Dental Group. We look forward to seeing you again!
Choice Dental Group of Hawthorne
Sandy Sand
I had a great experience made me feel comfortable they explain very well the details of any procedure great staff and doctors
Thank you for your kind words! We're happy to hear that our staff and doctors made you feel comfortable and provided clear explanations at Choice Dental Group. We look forward to seeing you again!
Choice Dental Group of Hawthorne
Justyce Billings
If I could give it a zero, it would get a zero. I made an appointment forMy Husband three times in one day and they kept calling back saying there was a scheduling problem. I finally made an appointment got a confirmation and when I got there They said it was at a different time so I showed them the confirmation at what time it was supposed to be and they Told me ( be patient ) it was so rude. Then they were telling my husband he couldn’t have me talk to the nurse over the phone because I wouldn’t understand anything they’re saying. Worst experience and will never go back. Definitely do not recommend.
We apologize for the scheduling issues and the way you and your husband were treated. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
Ann Ann
My daughter and I had a bad experience here. They canceled my appointment and didn’t tell me until I arrived ( I had to call off from both of my jobs to make that appointment, and it happen again afterwards smh). I couldn’t go to the back with her, when the orthopedic was finish with my daughter , she had nail marks on her face, I asked what happened and told me they do not know. Her eyes were swollen for several days. (Possible a allergic reaction) I wouldn’t recommended this place for kids
We apologize for the distressing experience and the issues your daughter faced during her visit. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
We're pleased you had a pleasant experience with our dental office. We appreciate you choosing Choice Dental Group, and we look forward to serving you again for your dental needs.
Choice Dental Group of Hawthorne
Victoria Jackson
This the worse dentist place I’ve ever been to in my life I came on time appointment was at 3 pm so I came at 2:30 jus to give them time I’m supposed to be getting oral surgery for my wisdom teeth I’ve been waiting a total of theee hours now they said they can’t do it
We apologize for the long wait and the cancellation of your oral surgery. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
Choice Dental Group of Hawthorne
Soraya Carmona
Don't waste your time in this place. They don't honor appointments and make you come back, no matter the sacrifice you make to keep an appointment. The staff is rude and lacks good manners. I really don't recommend this place at all.
We are very sorry to hear you had a negative experience with our office. If you would like to provide more details and/or have any questions, please contact us by email at info@westcoastdental.com. We look forward to hearing from you soon.
Choice Dental Group of Hawthorne
Work email
Extremely poor service, and it's a waste of time even reaching out to the email they provide you to communicate complaints. This office does not care about their patients in the slightest. They are liars and do not have the best interest of the patients. It's impossible to get a straight answer, and it's impossible to have issues rectified with them unless you call over and over again. It's ridiculous. If you have not signed up with this office yet, save yourself the headache and go ELSEWHERE, even in their reply down below they claim that if I reach out to the email they will pass my information along to corporate so I can receive help. This is a lie, as I have emailed them multiple times and have received absolutely no response. This is a disgusting practice and I genuinely hope that it gets shut down or comes under new management that believes in providing people with adequate service.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at info@westcoastdental.com with your full name and contact information, we will send your information to our corporate management team so that we may contact you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Choice Dental Group of Hawthorne
Theopheus Bennett
Janice was great and understanding with her treatment explanation. Her and staff te service was great
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Erica Godoy
The staff was helpful but I would not recommend this place to anyone who appreciates their time, my appointment was at 9am and I was seeing into 11:20am.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again, we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Choice Dental Group of Hawthorne
Katie Watson
I am very satisfied with the services I receive at choice dental Dr Yazdanmanesh is very good and professional, and so was the staff I recommend their services.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Linda Flores
Dr. was excellent. Talked to me about the next steps, ordered my prescriptions and set my appointment for my root canal. I felt very well taken care of.
Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Christopher A. Floyd
(If I could give 0 stars I would!) I had one visit here. They sent my referrals to the wrong place. What was supposed to be a five-week wait turned into 2.5 months. I wound up having to call them to get updated. What an across-the-board fiasco. From the dental office, to customer "care", to grievance, to trying to contact the ACCESS DENTAL offices, this was the worst dental experience in my life. In over six months all that got accomplished were the initial x-rays and half a deep cleaning some five+ months later. Unless you're a big fan of incompetence and being lied to, AVOID AT ALL COST!!
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Choice Dental Group of Hawthorne
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
tania puiu
I had 4 appointments and I got 3 cancelation by them. Few months later I had nothing done on my tooth.
Alba Zelaya
They sent me in and I didn't have a consultation because it occurred to Dr. that he didn't want to receive more patients. It is an irresponsible clinic and I don't recommend it.
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
M A
Wonderful service, they really take care of their patients and everyone is so friendly. Janice the financial advisor is helpful and dedicated to helping you find the best financially safe way to get the treatment you need without breaking the bank.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Choice Dental Group of Hawthorne
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Javon Miguel
Do you want a Dentist, you can Trust? Go to Choice Dental Group of Hawthorne. And ask for (Janice). The staff member are very polite, and they care about humanity.
Esther Ikediuba
Janice at the desk was great! She made sure I was comfortable and reassured me multiple times that I would be okay with tooth extraction.
gwen720
I can in for the first time in late 2022 for X-rays and a cleaning. They wouldn’t clean my teeth because I was told I needed a deep cleaning and needed to submit it to my insurance for approval. Months went by and I never got the approval. When I finally followed up in summer 2023 they said I needed to come back in for them to resubmit it for approval. When I got there they had to do all the X-rays again. This time the approval came in about 8 weeks. When I finally came in for my deep cleaning appointment they would only do one side of my mouth since they insisted I had to be numbed. It was a quick 10 minute cleaning and ridiculous that they numbed half my mouth for that. When I came back for the other side this doctor actually deep cleaned that side. I requested not to be numbed so much. It was fine and honestly I didn’t need the numbing at all and it all should have been done in 1 applications. I think it’s insurance fraud for extra charges. I won’t be back. Took 10 months and 4 visits to get my teeth cleaned
C R
Appointment means, an arrangement to meet someone at a particular time and place. So what’s the point of an appointment if you can’t meet someone at a particular TIME?!? Why are people waiting 1 hour+ to meet a Dentist. If you appreciate your time and value it as much as I do then I’d stay away from this place. Admin staff was awesome though. They just need to work on scheduling because it’s horrendous.
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Choice Dental Group of Hawthorne
Aniya Boudreaux
Stop scheduling more than the Dr can handle. He literally walked away from me after me being there for almost 2 hours. So my appointment was not completed
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Choice Dental Group of Hawthorne
We thank you for choosing Choice Dental Group for your dental needs. We look forward to serving you again!
Choice Dental Group of Hawthorne
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Choice Dental Group of Hawthorne
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Karen KL
Jackie from orthodontist is super sweet and informative about the braces process and helps me a lot in my visit. She’s there when I have any questions or concerns. And Dr. Abraham as well with the braces step. I recommend 100%
Hey Karen, we are pleased your experience with Choice Dental Group was positive. We strive to provide a friendly and professional environment, and we are thrilled our staff was able to address any questions or concerns you may have had. We look forward to serving you again, and we appreciate you for entrusting us for your dental needs, along with your recommendation. Wishing you continued dental health!
Choice Dental Group of Hawthorne
Yasmin
Close your Hawthorne office!!! Waited close to 3 hours and my previous visit was the same and I left without being attended. I, like many others have to take time off of work and just to be kept waiting and frustrated.
Hey Shirley, we thank you for taking the time to let us know how we did, and we are pleased you had a positive experience with our dental office. Thank you for choosing Choice Dental Group to fulfill your dental needs. We look forward to seeing you again and we wish you continued dental health!
Choice Dental Group of Hawthorne
Karina Perez
My son had an appointment today after an hour after an hour they say they can't take care of him because the insurance company didn't answer them. I have been waiting for this appointment for a month and when the appointment arrives they don't take care of him very badly.
A Google User
Make an appointment and they cancel, they say they call the day of, sometimes and other times there is no answer as to why they don’t have you in the system. 5of 6 times they have failed to keep my appointment time. Then instead of completing the work you come in for they say they don’t have enough time and can only do part of the work. Look at your insurance plans, most times they will over charge you. If your not on top of how much your responsible to pay for.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
Julie Simon
Such a clean office! The staff are amazing from the X-ray tech Damian, Dr Hong to the administrator Janice! I would love to recommend to Anyone. And the best part was finding a parking space with no problem for free! You've got to love that!
Hey Julie, we are pleased to hear that your visit with Choice Dental Group was a positive experience. We appreciate your recommendation and we are even more thrilled to be able to provide you with exceptional dental care in a friendly and professional environment. We look forward to serving you again, and wish you continued dental health!
Choice Dental Group of Hawthorne
Suzette Manning
Did a deep clean and bleaching in April and paid for both trays for the teeth whiting and the peridentist tray. Still waiting for the call. Walked into their offices and there was nothing ready, they never sent out the order for both treatments.
We are sorry to hear about your recent experience at our dental office, and we appreciate you taking the time to share your feedback with us. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Choice Dental Group of Hawthorne
Thank you for taking the time to leave a rating about how we did. We're glad to know it was a positive experience. We wish you continued dental health and look forward to serving you again for you dental needs.
Choice Dental Group of Hawthorne
Edgar Jauregui
Such a nice experience visiting Choice Dental Group. My kids were a bit nervous, but the staff was great and inviting. Apparently they have a new staff. We will definitely be coming back for all our dental needs.
We're pleased to hear about your positive experience at our dental practice. Our goal is to provide a comfortable and accommodating environment for all our patients, and we're glad that our staff was able to assist you with your questions and concerns. Your satisfaction is important to us, and we look forward to completing your dental work with the same level of care and helpfulness. Thank you for your kind words and trust in our team.
Choice Dental Group of Hawthorne
David S
This dental office is trash. The lady at the desk told me the dentist only comes in once a month. This place doesn't want your business, I could only imagine how they treat you once your in the chair. Find a different dentist, don't risk your health and happiness here.
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Choice Dental Group of Hawthorne
Antonio
Terrible terrible terrible, 3 hours wait even with appointment. They lasted an hour with my insurance paperwork only to be wrong the whole time. I would give 0 stars if I could
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Choice Dental Group of Hawthorne
Stanford Hauser
Dr. Kosari was extremely professional, attentive and so kind. She answered all my wifes questions and concerns. She was so helpful and patient. I highly recommend her. We are extremely satisfied.
Thank you for taking the time to share your positive experience with our doctor. We are delighted to hear that they provided excellent service and demonstrated professionalism, attentiveness, and kindness during your visit. It's wonderful to know that our dentist addressed all your wife's questions and concerns with patience and helpfulness. We truly appreciate your recommendation and are thrilled to hear that you both are extremely satisfied with the care you received. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Choice Dental Group of Hawthorne
Victoria Dario
I have mixed feelings. I have been satisfied with the outcome of all of my appointments, but less satisfied with the overall experience. Most recently I had an 8am appointment but wasn’t called back for care until almost 8:30. The technician took x-rays and I waited until after 9 to be seen by the dentist, who recommended a standard cleaning. I paid for the service a few minutes later and then waited another half hour for a hygienist to perform the cleaning. I didn’t leave the office until just after 10am. It seemed unreasonable for my standard x-ray and cleaning appointment to last over two hours.
Hi Latoya, we thank you for your feedback. We appreciate your understanding and will work on minimizing wait times to improve your overall experience. If you have any further concerns, please don't hesitate to reach out to us. We value your patronage.
Choice Dental Group of Hawthorne
Trameika Cope
The check in was not bad at all. The staff was extremely friendly making sure throughout the process that I was comfortable. They were able to explain every procedure that needs to be done and was able to me other plans that were within my range of costs. They are a really great team. And Gabby is the absolute best but I would never recommend this office to anyone the wait is extremely long even with an appointment
Hey Tramieka, we sincerely appreciate your positive feedback! It's wonderful to hear that your check-in experience was smooth and that our staff made you feel comfortable throughout the process. We strive to provide a welcoming, friendly environment, and working with our patients to find solutions and plans that is appropriate for them. Thank you for recommending us and for choosing our services. We look forward to serving you again in the future. We wish you continued dental health.
Choice Dental Group of Hawthorne
Shaun Tate
The Endodontist was EXCELLENT, the back office staff was very kind, and professional. I was initially turned off when I walked in, because there was 3 people sitting at the front desk, and NONE of them greeted me. I think that is ridiculous! The second you walk in that office someone, if not all of them should greet you.
Hi, Shaun! Thank you for bringing this matter to our attention. We appreciate your kind words regarding our additional staff members but on behalf of the office, I'd like to apologize for the lack of acknowledgment upon your entering. We value customer experience and will be sending your feedback to an office manager. If you have any additional comments or questions, please don't hesitate to email us at info@westcoastdental.com. Thank you
Choice Dental Group of Hawthorne
R.L. Culper
Horrible experience, arrived 15 minutes early for my appointment and wasn't seen. Waited and hour and a half and left. No communication, No getting, No Nothing!!!!!
We greatly appreciate this feedback and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Thank you Renee for taking the time to let us know how we did. Thank you for choosing Choice Dental Group of Hawthorne to fulfill your dental needs. We hope you have a great day!
Choice Dental Group of Hawthorne
Kenya Neal
As a new patient coming in for x-rays and exam my appointment was at 9am I did not get called to the back until 10:40am. After I was placed in a room I was told there are 4 patients ahead of you, there is only one dentist and no treatment coordinator and they don’t when or if she’s coming in. I sat and waited a while longer by this time I had been there for 2 1/2 hours and still had not seen a dentist. I was not pleased with the level of service being provided especially as a new patient, I got up and left because if this is how patients are treated I don’t want to be a patient in this office.
Hi Kenya, we sincerely apologize for the extended wait time and the lack of communication regarding your appointment. We understand that your time is valuable, and we strive to provide efficient and prompt service to all our patients. We regret that we fell short of your expectations during your visit. Your feedback is important to us, and we will use it to improve our processes and ensure a better experience for our patients in the future. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. If you would like to discuss your experience further, please feel free to reach out to us via email at info@westcoastdental.com. We hope to be in touch soon.
Choice Dental Group of Hawthorne
Marcus Johnson
best dentist I ever experience laughter and joy very professional courteous and caregiving thank you you did a beautiful job
Hello Marcus, we thank you for your kind words and positive feedback! We're delighted to hear that your experience with our dentist was exceptional. Our team takes great pride in providing a professional, courteous, and caring environment for all our valued patients. We appreciate your trust in us and are grateful for the opportunity to serve you. Thank you again for your kind words, and we look forward to continuing to provide you with excellent dental care.
Choice Dental Group of Hawthorne
Yukari Abe
0 star!! I went to Choice Dental Hawthorne on March 24th, 2023. They recommended gum treatment and I decided to do it. I paid $200 that day and made a contract to pay $75 monthly until I pay $2000. April 24th is my first appointment after I contract gum treatment. I went there and they told me my perio protector was not here yet. I just went there for nothing and went home. They told me they call me when my protector is here but they never call me. I called them a few times they always said, I'll check it out and call you back but never call me back. May 23rd is my second appointment. That day they were so busy and I waited for about 2 hours and finally they told me they couldn't do it because one of my protectors is broken. I should take a tooth impression again. I have wasted my time again. July 1st is my third appointment. I went there and they told me my perio protector is not here yet. They said again. They told me they call July 3rd but they didn't. They never call me! I was wasting my time and gas. I want to try to cancel my gum treatment but they told me I can't cancel it because it's already processed. But they processed nothing!! I really really cancel my gum treatment and my money back! Also, the receptionists are rude and not kind at all. Please accept my cancellation for gum treatment and my money back. I want to go to another dentist and do my gum treatment. I really don't recommend this place.
Thank you for taking the time to let us know how we did at Choice Dental Group of Hawthorne. We hope to serve you better in the future, We hope you have a great day!
Choice Dental Group of Hawthorne
aman khan
What can I say when your DDS dicline to provide me service. unfortunately there is no accountability exists to deal with the situation. I feel very sorry.
Kathy Casillas
They have a great service & they help in what they can.I recommend ? them to you CHOOSE CHOICE DENTAL GROUP ???
Hey Kathy! We thank you for sharing your positive experience with us! We strive to provide excellent service and assist our patients to the best of our abilities. We appreciate your recommendation and look forward to continuing to serve you. Choose Choice Dental Group is here to help!
Choice Dental Group of Hawthorne
On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Thank you
Choice Dental Group of Hawthorne
Hello Yaneth! Thank you for taking your time to leave a review! We are thrilled to hear that you had a positive experience at our dental office. We are committed to providing excellent customer service and a welcoming experience for all our patients. We appreciate your feedback and we'd like to thank you for choosing Choice Dental Group to fulfill your dental needs. We look forward to continuing to provide you with friendly and quality care in the future.
Choice Dental Group of Hawthorne
Hi Kimberly, we are delighted to hear about your positive experience at our dental office. Thank you for acknowledging the professionalism, helpfulness, and friendliness of our staff. Our entire team strives to provide excellent service, and we are thrilled that you felt comfortable throughout your visit. We appreciate your kind words and look forward to serving you with exceptional dental care in the future.
Choice Dental Group of Hawthorne
Brittney Horton
Very unprofessional and has racist bias. I came in looking for a dentist and asked the receptionist to clarify what she said because she was far away. She then goes on to spell out a word which was fee cost as if I did not no how to spell it. When it was a very simple word. I will never go back there again seeking a dentist.
We are so sorry to hear this was your experience with our office. We take patient experience seriously and we urge you to email us at info@westcoastdental.com detailing your experience so that an office manager can reach out and help resolve this matter.
Choice Dental Group of Hawthorne
Tasha Collins
Once I was able to get the info needed to proceed, the process went smoothly. The staff were very professional and friendly. The dentist made me feel comfortable.
Hi Tasha, we thank you for sharing your positive experience with us! We're glad to hear your visit with us went smoothly for you. Our staff takes pride in providing professional and friendly service, and we're thrilled that you felt comfortable with our dentist. If you have any further needs or questions, please don't hesitate to reach out. We appreciate your feedback! We wish you continued dental health.
Choice Dental Group of Hawthorne
Rosario Avila
Thank you so much for your help Gaby, Brenda, Dr. Shokohi Melissa for your help
Wendy Guardado
Dr. Shokohi and Tasha and the girls in the front. The staff is very friendly and helpful, they make you feel at home. Very thorough in explaining what they’ll be doing before they start, thus making you feel less nervous and at ease. I’d recommend this Location to my family and friends. I thank very much Dr. Shokohi, Tasha, and the girls in front for a wonderful experience, Thank you and god bless.??
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Rigo Matamoros
My visit went well, thank you so much, Gaby, Dr. Shokohi, and everyone at NM who helped me. There was a delay, but you answered everything.
Hey Andrea! We're glad you had a great experience at our practice. Thank you for choosing Choice Dental Group of Hawthorne for your dental needs, and we look forward to seeing you at your next appointment. We wish you continued dental health!
Choice Dental Group of Hawthorne
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Y1000 Tegegne
The customer service agent not nice. They change my appointment without my permission and when I got ther they told me I am late. The doctor didn't give us enough time for question. He rushed and give us another appointment for cleaning. We usually get cleaning on appointment time.
Try hard Seven
I had a two hour wait. Even arrived on time. I kept making appointments only for them to cancel on me TWICE ALREADY. Please I beg you choose another dentist. This one barely has any staff.
We are so sorry to hear this was your experience with our office. We take patient experience seriously and we urge you to email us at info@westcoastdental.com detailing your experience so that an office manager can reach out and help resolve this matter.
Choice Dental Group of Hawthorne
Terry Martinez
I had a appt at 10:30 came early so they don't fine a excuse to tell me I was late so we will have to wait .. I spoke with the resptionist and she said there's going to be await because there short staffing told her that was my problem.. now it's 11:12 and I haven't gotten seen .. they should atl qse have there administration give a announcement that there short staff and there going to be a wait and if people what to reschedule but have they no there just having them wait no knowing if they have this to do .. this is not right
Hi, Terrry, on behalf of the Hawthorne office, I'd like to apologize for lack of communication. I understand how frustrating it can be to go out of your way to arrive early, only to end up waiting. We appreciate you for bringing this to our attention and are finding ways to improve patient experience by making conscious efforts to implement these adjustments. If you have any questions or would like to get into contact with someone, please email info@westcoastdental.com so that an office manager can reach out to you. Once again, we apologize and look forward to hearing from you soon.
Choice Dental Group of Hawthorne
We are so sorry to know your experience with our office fell short of your expectations. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.
Choice Dental Group of Hawthorne
imani
First time here at Choice Dental and I enjoyed my experience! Miss Olga and the other receptionist (didn't catch her name but she had a cute heart necklace on) made the process smooth and easy (even with the system issues!) The staff were friendly and polite and I will be coming back for sure!
Thank you so much for choosing Choice Dental Group for your recent visit and for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had an enjoyable experience with us. We pride ourselves on having a friendly and polite staff, and we appreciate your kind words. We look forward to welcoming you back to our office in the future! Wishing you continued dental health and happiness!
Choice Dental Group of Hawthorne
Thank you Linda for taking the time to let us know how we did. Thank you for choosing Choice Dental Group of Hawthorne. We hope you have a great day!
Choice Dental Group of Hawthorne
winter storm
This is a very bad dentist office very Unprofessional bad Receptionist that need to be fired Immediately thanks so much for not putting in my Prescription this needs to be reported.
We apologize for the negative experience you had at our dentist office. We take your feedback seriously and strive to maintain a high level of professionalism. We understand your concerns regarding our receptionist, and we will look into this issue promptly and thoroughly. We apologize for any inconvenience caused. If you have any further details or would like to discuss this further, please contact our office directly. Your feedback helps us improve our services, and we appreciate your time in bringing this to our attention. if you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.
Choice Dental Group of Hawthorne
Thank you Robert for taking the time to let us know how we did. Thank you for choosing Choice Dental Group of Hawthorne to fulfill your dental needs. We hope you have a great day!
Choice Dental Group of Hawthorne
Thank you John for taking the time to let us know how we did. Thank you for choosing Choice Dental Group of Hawthorne to fulfill your dental needs. We hope you have a great day!
Choice Dental Group of Hawthorne
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Choice Dental Group of Hawthorne
Daisy Z.
If I could give this place zero stars, I would! I went for my 4th appointment in one month because they continue to send me home without helping me, they ignore my concerns and try to do procedures on me I don't need nor requested instead of doing the one procedure I have been trying to obtain for over a month now, this is ridiculous!!! Today the dentist told me to grab my things and leave, he didn't even try to help me or listen to my concerns, I have been patient, but 4 appointments already and one where I waited 5 hours where absolutely NOTHING was done has outworn my patience.
We deeply apologize for the experience you had in our office. We urge you to email us at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Joseph Vega
Be more prepared for your patients. No reason why a one hour wait is acceptable for someone that arrived on time. I received five text and two email reminders about the appointment yet the office waited till the day-of to call insurance company and verify coverage. Staff is very friendly just unorganized.
Hi Joseph. Thank you for bringing your concerns to our attention. We apologize for the long wait time you experienced despite arriving on time for your appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our patients. We apologize for any inconvenience caused by the delay in verifying insurance coverage, and we will review our internal processes to ensure that such delays are minimized in the future. We appreciate your kind words about our friendly staff, and we are committed to improving our organization and preparedness. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Choice Dental Group of Hawthorne
Blanca Fuentes
Don't put so many people at same time because people waist time waiting for so long. I was waiting for 2 and haft hours. only for the doctor tells me that I need to see an specialist. No medicine for pain or nothing was prescribed
Hi Bianca. We apologize for the extended wait time you experienced during your visit and the lack of timely assistance. We understand how frustrating it can be to wait for an extended period, only to find out that you need to see a specialist. We strive to manage our patient flow efficiently to minimize wait times, but it seems we fell short during your visit with us. Your feedback is valuable to us, and we will use it to improve our processes and ensure better communication with our patients. Please accept our sincere apologies and reach out to us at info@westcoastdental.com to further elaborate in detail what happened. We will look more into it internally. We hope to have the opportunity to provide you with better service
Choice Dental Group of Hawthorne
Rebecca Burton-Hirsch
My mother had been coming to this place since October for dentures and they can't seem to get them right. they have had to redo them 3 times because the lab can't get them right. Every time we come there are new people working here and the wait tomes are ridiculous. This place is garbage. they are Short staffed in the fron office that they have to get someone from another office to come and help out because everyone quits. The only good one at thie Dental office is Mrs Lala she is a delight and always so cheerfully. I would never recommend choice dental to Any one. if you want your dental work done right go some were else. My mom has paied out of pocket a lot of money and not to mention what her insurance company has paied and the service is trash. Pleaae don't waste your time coming here cause if you do you are wasting your time.
Evangelina Reyes
Bad place you come to your appointment and then after along waiting they canceled you for another day.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, we would like to apologize for the long wait time. We know how frustrating it can be when you have gone out of your way to make it to our office just to wait a significant time or to be rescheduled completely. We want to help in any way that we can. If you could please email info@westcoastdental.com with your contact information so that we may reach out to you to resolve this matter. Thank you.
Choice Dental Group of Hawthorne
Vanessa s
My little brother came to this dentist due to our insurance changing. My brother got xrays and they told him he had 10 cavities and also needes braces. (Keep in mind this was a week after we came from our original dentist who has no mention of that many cavities.) He also had JUST finished his 3 year long braces treatment the month before. Then they told us our insurance wouldnt cover all his cavities and we would need to pay $4500. Stay away from here, i believe they are scammers preying on those they think dont know better. We also mentioned this to his orthondontist who said she found it strange they said he needed braces.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Kayla Robinson
I arrived today at 8:45 am for my 9 am appointment. I checked in. After 30 minutes I went to the front desk, only to be told I signed in on the incorrect sign in sheet. And was told my appointment was not an extraction but a consultation. That was not explained when I made my appointment prior. I decided to wait in my car until I was called in. 10:22 am was the call in time. After sitting in the consultation for 10 minutes, I was given the assessment and told I needed to speak with the administrative staff. Each time I come to this office in Hawthorne, I have to wait over an hour to be seen. I notice multiple patients leaving or sitting in the same frustration I experienced. Not to mention, my teeth are not even after getting a cavity filled. I told the dentist and he did not level it out. Concerned! I
Thank you for bringing this to our attention, Kayla. We are so sorry to hear this was your experience with our office in Hawthorne. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum and make communication as clear as possible. We are doing what we can to implement practices that improve patient experience, and we appreciate this feedback. If you need additional help or have any questions, please send us an email at info@westcoastdental.com.
Choice Dental Group of Hawthorne
Darrell Robinson
They were short staffed took a little longer but dentist was great my experience was good thanks Choice Dental
Thank you for your kind words about our staff! We try our best to keep the wait time to a minimum, and we thank you for being understanding! We greatly appreciate this and look forward to seeing you again soon!
Choice Dental Group of Hawthorne
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Thank you for sharing your experience with us, Maria!
Choice Dental Group of Hawthorne
Kaiiduo Jackson
Had a appointment at 8am didn't get seen until 905 and they didn't have my referral so I can start my treatment had me miss work and drive down from rancho Cucamonga...ima ask about another one
I'm sorry to hear that you have had some issues at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule with a clear line of communication. We are making a conscious effort to prioritize every aspect of patient experience and we thank you for bringing this to our attention. If you need additional help or have any questions, please call our office or send us an email at info@westcoastdental.com.
Choice Dental Group of Hawthorne
Jose Lopez
Very Professional, Friendly and Helpful in Every Ways.Try them you'll like them.
We are pleased to hear your experience with our staff was pleasant! We appreciate you for taking the time to share your feedback with us.
Choice Dental Group of Hawthorne
Hi, Magda, we are glad to hear that you enjoyed your experience at our office and we hope to continue providing you with exceptional services for all of your future appointments!
Choice Dental Group of Hawthorne
Thank you Erik for taking the time to let us know how we did. Thank you for choosing Choice Dental Group of Hawthorne to fulfill your dental needs. We hope you have a great day!
Choice Dental Group of Hawthorne
Vickie Hershberger
Remove my phone number. I have told you 3 times that I am not Christian.
Hello, Vickie, if you could please email info@westcoastdental.com with your contact information so we can make the proper adjustments and remove your number. We are sorry for the inconvenience.
Choice Dental Group of Hawthorne
D Davis
First at hand, I telephoned West Coast Dental on 4/12/23 as a referral from my dental carrier for an oral surgeon. I raised the question to Elissa, " does your office have an oral surgeon that can perform a biopsy and extract a tooth." Elissa stated yes. I explained to Elissa that my primary dentist issued a referral for me to UCLA school of dentistry. UCLA School of Dentistry notified me by an email to inform me, they do not accept my insurance safeguard. I asked Elissa if West Coast accepts safeguard insurance, she replied "yes." Elissa scheduled an appointment for 4/13/23 @ 11:00 am. Once, I arrived for the appointment at 11:10 am, I signed in and was asked to take a seat until my name is called. Once, my name was called I was given the initial paperwork to complete. To make a long story short my visit wasn't what I expected. I was informed by the doctor after he viewed the x-ray, "you have an infection on tooth #30. We have an oral surgeon that comes into this office a few times a month, but he does not perform biopsies. We will have to refer to an oral surgeon to perform biopsies. Elissa enters my room after the doctor left out of my examining room. She handed to a list of locations to contact. She x'd out UCLA on the list. At this point, it seemed to be miscommunication from our telephone conversation the prior day regarding the oral surgeon performing biopsy at her location. I left the office without receiving a prescription for the infection. I returned to the dental office about fifteen minutes later after eating lunch at Dickey's bar b que next door to the dental office. I asked one of the office clerk if she would ask the doctor if he planned to issue me a prescription. She returned and I informed me, the doctor is with a patient. You may take a seat. To say the least minus fifteen minutes for lunch, I would say I was in the office for a minimum of three hours. I would say the appointment was a waste of my time. It seemed that I was misinformed about the oral surgeon. The wait time was too long. Last, the electronic prescription had not been received at Kaiser. The pharmacist may have called West Coast Dental office because the check in clerk at Kaiser requested West Coast Dental telephone number from me. I provided the telephone number. Finally, I received my prescription. I was concerned as to the length of time I spent @ West Coast Dental. Also, there was an issue with West Coast attempting to send the prescription to Kaiser. I left the office to go outdoors to contact Kaiser to request what does West Coast Dental need to do to send the prescription to Kaiser. Staff should be knowledgeable and honest when interacting with members of the public by phone. No client should be punished by extended wait time because they ask questions for clarification. to request if the doctor
Hello, thank you for sharing your experience with us. We value each patient's feedback and would like to resolve this matter. If you could please email us at info@westcoastdental.com, we would appreciate the opportunity to hear from you regarding this matter. Once again, we are sorry this was your experience, and we hope to be able to fix this issue with you promptly.
Choice Dental Group of Hawthorne
Melvin Hicks
Waiting in Office and giving correct information and being on top of it instead of last minute fri went on Monday a waist of time still with pain
Hi Melvin. We apologize for the negative experience you had at our office We understand how frustrating it can be to experience delays and pain while seeking dental care. We take your feedback seriously and will make sure to review our processes to ensure that we are providing timely and accurate information to our patients. We strive to provide efficient and effective care, and we apologize for falling short of your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.
Choice Dental Group of Hawthorne
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. Again, we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Choice Dental Group of Hawthorne
Lisa Sykes
I was called at least 5 to 6 times to if I was still coming to my appointment, I confirmed over and over again that I was.I arrived on time for my appointment in pain from my mouth. I sat there for one hour and half before being acknowledged and the waiting room had at 10 people already at 10am.I have never experienced this before in my life so yes I had a very Bad first appointment and I'm out of 25.00 dollars for Uber.The lesson I have learned that if the waiting room is full at 10am its going to a long day.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. Again, we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Choice Dental Group of Hawthorne
Jacquetta Trenice Bounds
A great professional staff that are caring and kind, perform excellent service and they provide a welcoming and comfortable atmosphere, altogether, greatly appreciated! Thank you! ❤️
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Hello Yareny, we’re glad you had a great experience at our practice. Thank you for choosing Choice Dental Group of Hawthorne as your dental provider, and we look forward to seeing you at your next appointment! We hope you have a good day!
Choice Dental Group of Hawthorne
Justin Levin
First appointment was meant to be an exam w/ x-rays and a standard annual cleaning. I came 20 minutes early and finished the preliminary paperwork before the scheduled appointment time. I then proceeded to wait another hour and a half for the process to get started. X-rays were taken slowly, while the exam with the dentist was no more than 5 minutes. Afterwards, per his direction, he informed the practice and my insurance company that I needed a deep cleaning and a few other things (all not covered), which superseded the already scheduled annual cleaning. 45 minutes more of just …waiting in the dental chair until I was informed by the treatment coordinator of my situation. I did not receive a cleaning, and the bill for the intended dental work was thousands, after insurance, out of pocket. The workers are nice, but time management on their end was poor and they are effectively trying to swindle me when alternative practices charge much less for the same work and better care overall. I will not be going back to them in the future.
Hi Justin. Thank you for sharing your experience with us. We apologize for the extensive wait time and the confusion regarding your treatment plan during your first appointment. We understand how frustrating this must have been for you. We strive to provide efficient and transparent service to all our patients, and we apologize for any inconvenience caused by the miscommunication. Your feedback regarding time management and pricing has been duly noted, and we will take the necessary steps to address these concerns internally. We appreciate your kind words about our staff. If you have any further questions or would like to discuss your situation in more detail, please don't hesitate to email us at info@westcoastdental.com
Choice Dental Group of Hawthorne
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Matthew Smith
This is a 1 star only because there's no zero. Don't ever go here! Worst dentist I've been to in 6 decades!! Hours wait. Sly billing techniques. Charged for services I didn't ask for or agree to. Unwilling to discuss it. Stay away!!!
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
fariba khojaste
they are not organized at all Just wasting our time every week, with sending us home to come back next week.. They dont know what are they doing. One star also is more for them. their Managing is ZERO
We apologize for the inconvenience and frustration caused by your experience at our office. We understand the importance of efficient and organized service, and we regret falling short of your expectations. Your feedback is valuable to us, and we will use it to improve our management processes to ensure a smoother and more streamlined experience for our patients. We appreciate your honesty and hope to have the opportunity to make it up to you in the future.
Choice Dental Group of Hawthorne
We are sorry to hear your experience was less than exceptional. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you.
Choice Dental Group of Hawthorne
jdoe
I was told I was coming for one thing then I got there and the dentist did somethin completely different. I left after 2 hours with nothing done.
Donna Jackson
All of the employees were pleasant and professional. I especially liked Josephine who took my x-rays. I felt that Josephine’s greeting was uplifting and genuine. I did not feel like I was just a number.
Keith “warmD” Reed
Improve by making timely appointments. My 1st appointment was a 2 to 3hr wait so I rescheduled. The 2nd Appointment was a reasonable wait time of 30mins. So as I'm typing, I've yet to be called in for my 11:30am Appointment and it is now 2:06pm. This is very unacceptable and I'd never refer anyone here. ?
We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Yolanda Spigner
The service is unprofessional and the staff is very rude. The dentist is unfriendly.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Choice Dental Group of Hawthorne
Ann Nkemchor
I had an amazing experience. Very professional and friendly ?. Was initially asked to go there by my dentist. But since moved and i dont regret it.
Michael Alexander
There front office is very lazy and does not know how to handle customer service. In the first week of January I came to have dental work done. I saw the dentist and he came with a plan of action. They were to get approval for the work that needed to be done. They scheduled me for work to be done but every time I came in nothing was done. I inquired about what going on they told “THAT IN THERE COMPUTER IT WAS SHOWING PENDING. THEY ME THAT HAD TO CONTACT DENTAL CAL TO FIND OUT WHAT WAS GOING ON. I ASK THEM WHY HAVENT CONTACTED THEM. THE FRONT DESK TOLD ME THAT THEY DONT CONTACT THEM IT IS UPTO THE PATIENT TO CONTACT THEM TO FIND OUT. I ASK THEM WHY DONT THEY CONTACT THEM TO FIND OUT WHAT GOING ON BECAUSE THEY ARE THE ONES THAT SUBMITTED THE REQUEST. THEY LIE TO ME WHEN TOLD IT TAKE 4 WEEKS FOR THEM TO RESPOND. I SAID IT WAS PAST 4 WEEKS. I WAS AGAIN I NEEDED TO FIND OUT MYSELF. I CALLED DENTAL CAL THEY INFORM ME THAT IT ONLY TAKES 3 to 5 BUSINESS DAYS TO RESPOND. DENTAL CAL WENT ON TO SAY THAT THEY NEVER RECEIVED ANYTHING FROM THEM AND THEY SHOULD HAVE CALLED THEM THERESELF. THAT THE PATIENT SHOULDNT BE THE ONE FOLLOWING UP. SO DENTAL CAL CALLED CHOICE DENTAL. ITS GOING ON MARCH AND I HAVE NOT HAD ANY WORK DONE
Quan Chandler
I appreciate how genuine, nice, and amazing the entire staff is. I am always happy they know how to take care of me.
Betty Serrano
Words experience ever, 1. I have to wait more than 2 hours 2.very rude personal at the front desk 3.they left my daughter waiting for the paper work 4 they cancel appointments no matter what 5 they don’t provide good information at the appointment time
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Choice Dental Group of Hawthorne
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Choice Dental Group of Hawthorne
Massel Fivethousand
I waited 1.5h past the appointment time to see a dentist. He saw me for a total of one minute, then left and I was directed to wait so the business could try to sell me unnecessary antibiotics with my tooth scaling. After 5 minutes with no one appearing, I got sick of waiting, and not wanting to deal with this unethical upselling tactic, walked out. Receptionist didn't even bat an eye at my premature departure...didn't seem remotely sympathetic about the long wait.
xiomara carbonell
Ngl I was expecting it to be super bad after my emergency appointment. Imo it wasn’t great (the wait time but it was at the very end of the day and they still got me in) but I came back for mine and my child’s dental exams and I’m so glad I did. Everyone was super helpful and understanding. Great attitudes even though mine wasn’t up to par at all. I have great anxiety for dental work due to a passed experience but they were so chill. They were so nice to my kid and that’s what really sold me. I was surprised at how quick the doctor worked, it was incredible! Not to mention being heard. There just aren’t enough places like this anymore and I’m just extremely grateful, so much so, it changed my entire mood today. Thank you very much♥️
Marcus Tam
Scheduling is super unorganized. They call you to confirm a date and time and then the text confirmation says smth completely different OR you show up and they don’t have your appointment (happy 2 times for me, and a third when I called to confirm my appointment). Once you do make your appointment, it’s still at least an hour wait to see someone. Waste of time
Cristina Aguirre
Never going back. Our appointment time was at 4:00, it was 5:40 and we had not been seen. Why give appointment times if you won't be seen! Their work ethic was poor!
m butler
Rude disrespectful front office. I will not return or recommend any one to visit.
Michelle Butler
Run.... the lil girl @ front desk is sooo rude and disrespectful. She must be related or otherwise with owners to keep getting away with that attitude. Don't have a clue to the back staff, could not tolerate the front.
luis gome
Excellent place, very clean and the workers have excellent service and very affordable prices.
Rosario Rincon
Very good care, very good doctors and excellent staff, superior care recommended
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Choice Dental Group of Hawthorne
Viridiana Gutierrez
Make sure you try to get the meds right after wisdom removals. I got them removed at 9 am and they didn’t send the medication until 4. The pain was so bad and I had to call the office continuously. Not to mention you’re on hold for hours and when you call back and say you’ve been on the phone for a long time, they don’t care and continue to put you on hold
Shawn Glenn
I was left on hold for a very long time more than once !!! ? Then visited the location and they weren’t even busy. Not sure why the new phone lady enjoys being disrespectful over the phone. You’ll call back 3x to be put on hold & left waiting with no regards 15-20 mins. The last clerk was nice im guessing she retired. Whoever told this new clerk she can do whatever has mistaken. She needs to work somewhere where disrespect is appropriate because i guess she feels her job is that secure. Literally paid for nothing. Oh yeah and i paid $4,000 cash for braces. Guess my 4k doesn’t matter. Phone operator is a joke
Bimpe Owosibo
The place is so beautiful and clean, great welcome greetings and the workers are so lovely, friendly environment. Thanks for taking good care of my mom.
Sheryl
I would never come back to this dentist office again I got there at 9:25 I left at 12:45 and still didn't get the tooth pulled the X-ray person didn't know what # two tooth was supposed to be getting pulled which was the # two she kept calling it a wisdom tooth instead of her taking the x-rays all at once she kept running me back and forth back and forth to take X-rays the doctor finally came in shot me up with Novocaine and left for over a hour the feeling was coming back in my mouth when he walked back in the room at that point the feeling was coming back in my mouth what are you going to shoot me with more Novacane again the dentist try to make it seem like I was upset the reason why he didn't come back and work on me because he forgot I was back there will never use this dentist office for anything not even a teeth cleaning
Angelina Nutas
Dr Esmeralda was very good and gentle. He’s assistants are awesome. Ruby, very nice and helpful person
sandra britton
Having staff with keys arrive before 8 am Saturday morning appointments This is the 2 time for me however I was waiting with 5 people with the same appointment times Apparently this happens quite often This horrible customer service Then once we came one of the front office staff was rude and confrontational with a few of us
Ann Rey
Awful. Please stop booking people for 8 am appointments and not be open. 5 people waiting outside. My visit before last, I waited 4 hours and didn’t receive any treatment. Disregarding people’s valuable time. Manager never showed up and I walked out. I am going to look for another dentist.
Angelyca Mora
Horrible experience. They can not schedule patients correctly. Told me I was late when in fact in time and would not see me because my daughter had a minor cough. Never coming back. You need train your staff and schedule your patients correctly. People take time out of work or kids from school to make these appointments. Thanks for wasting my time and money.
Brenda Bass
Angie and zarinkhou has the the best customer service they did a beautiful job made me feel welcome and comfortable
Xixi Tonnu
I love how thorough Dr. Zarinkhou, Angi, and whole Choice Dental Group at Hawthorne have done on my teeth. They have been consistently professional at all stage. I had two sessions of deep cleaning and then today scaling and polishing. I’m scheduled to come back for maintenance cleaning. Schedule for early morning appointment because this group is popular for very good reason.
S Bacon
Wait time is extremely long. They can do better in respecting their client’s time
Nikie Ardiente
Patient been waiting in an hour and 45mins inside not telling the patient what’s going on.
Shelia Wright
I read a review today about this office. The review said stay away, pure GARBAGE. I AGREE!! The front office is rude and unprofessional. They will waist your time go somewhere else.
Sheila Kelly
I’ve been going to West Coast Dental for a few years now and I’ve always been very happy with the staff and professionalism. Lots of friendly people. Sometimes I have to wait because they have so many patients there helping but never more than about a half hour.
eric ehui
Dr. Hussain and Angie Were so nice and helpful during my visite. I would recommend them. They are so knowledgeable.
Staci Muschara-Sheriff
If you expect to be seen on or around your appointment time, don’t because you will be there for at least an hour before being seen.
Brittany Stephenson
please stop scheduling so many appointments if the dentist will run an hour behind. I ended up being there for four hours. This has happened to me twice now. They were people in the lobby upset that this office is extremely unorganized
Michelle Ferguson
You give a appointments, but upon arrival it's a 2 or more hour wait. Front desk can be very rude. I'm new and have been there a month and I'm not happy. I went in telling them pain on left side they checked said everything is fine. 2 days later in worse pain. Call and is left on hold for over 40 minutes which is the amount of time it took me to get there. Front desk spitting there laughing and eating. They recheck my teeth no all of a sudden my tooth is crack after they just said it was fine the previous week. Told me I would be getting a wisdom pulled get there today and they say it's only a consultation. I wasn't the only one with complaints, and I will not subject anyone else to the mistreatment of patients
Charity Okeke
I called was placed on hold for over 45mins. I dropped called back it was same thing till I got tired. Called at different time of the day with same response. Frustrating!!
Christina Marciano
They made me feel so comfortable and at ease and the staff was super nice and the x-ray tech was patient and understanding and the Dentist was so nice and sweet and funny he made me feel so comfortable and that I was in clear understanding of my procedure to be done and felt at ease
Ronni Garcia
I’m writing this for my mother who is a patient/customer at this facility. I expect management to reach out to us, and will be calling them to resolve this manner. My doctor is amazing, most staff had been great too. I had an appointment today at 1, which was confirmed by text on Thursday. I got another text today saying I have an appointment on Monday. I called to see why that is and was told I didn’t have an appointment today anymore. No reason why it was canceled either. Just that it was and was given a new appointment for next week. I called to make sure it was with the right doctor, but I was put on hold for 10 minutes. I called back and was told it was busy in the office and then they put me on hold again. While on hold I went all the way to the office and saw that the receptionist (the short one with dramatic fake lashes) was chilling on the computer not on the phone or with any customers in front of her just entering information slowly on the computer. All while I was still on the phone on hold 20 minutes and counting. I asked her why she put me on hold when 1. There was no one there 2. She wasn’t on the phone with anyone else. When I asked her why she has me on hold for 20 minutes when there’s no one else there she brushed me off and said she’s working on the computer. There’s typically a prioritization of duties working reception and keeping someone on hold for over 20 minutes when there’s no one in front of you is ridiculous. The receptionist is impolite, has no sense of care for her job, and no patience or empathy for me and gave no response to the fact that a customer’s appointment was canceled for no reason. I’ve had previous interactions before and shes always rude, always lacks customer service. Never greets people properly, clearly wasn’t taught please/thank yous. I’ve never said anything because i try to not be bothered, but I work 6 days a week and only have Saturdays off. It’s hard enough to get an appointment squeezed in with my doctor and now it’s set for another two weeks that I have to wait with pain and no explanation of why it was canceled in the first place OR if it’s with the right doctor. It’s been 2 weeks and we haven’t heard from management. My mom had the appointment with the Doctor and it was moved again. She spoke with the doctor and we still haven’t been contacted by management.
Hello, thank you for your review. We regret to see this low rating, as this leads us to believe that we did not meet your expectations. We'd like an opportunity to speak with you directly. Please feel free to stop by or reach out to us at (310) 644-4000. We appreciate the chance to turn your patient experience around. Brandon Prado, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for leaving feedback. Please reach out to us at (310) 644-4000 so we may identify ways to improve your experience.
Choice Dental Group of Hawthorne
Jane Morris
This office has no sympathy or respect for their patients they have you wait over 2 to 3 hours from your scheduled appointment it doesn’t matter if your in pain or have anything else to do, just do yourself a favor unless you have time to waste and just be ignored then don’t come here it’s not the only Dentist on the planet and it’s not free either they still charge, I have to wait because it’s an emergency otherwise I’d have to go to the emergency room from here
terri monk
HORRIBLE EXPERIENCE. POOR CUSTOMER SERVICE. NON-EMPATHETIC EMPLOYEES. LAZY DOCTORS. STINKY FILTHY LOBBY. WILL CHANGE PROVIDERS. WILL NEVER COME AGAIN. HORRIBLE.
M Hentz
I took my son for his appointment and it was good. The staff and dentist are very nice. If you are new arrive before your appointment time so that you can fill out the new patients packet. The wait was a little long but that’s expected with the busy office and I did wait for sterile tools so my son‘s cleaning could be done. The cleaning was excellent and the customer service is excellent as well. I am glad that my coworker recommended this dental office to me now I’ll be back from my own appointment.
jurnee Simone
This place is horrible. And I won’t ever be back and I won’t refer anyone here EVER !
Kunta NoToby
This front desk receptionist that sits on the left is going to catch hands from somebody one day. Idk what her issue is but she has the worst customer service skills that I’ve ever dealt with.
L Cunningham
The team at Hawthorne Choice Dental are great! The Dentists are pro's, the hygienist are caring and the staff are organized. They took the pain out of going to the dentist. Thanks guys!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Choice Dental Group of Hawthorne
Danielle Fludd
I don't like the customer service long wait time even with an appointment unorganized and unprofessional
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
Ivette Najera
Terrible service, that dentist is racist he only treats some patients not Hispanics .They need to get his credentials he doesn't deserve to be called a dentist. It could also be he doesnt like Straight Medical pts so why be in the roster then he turns down all medi-cal pts.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Choice Dental Group of Hawthorne
Ivette Najera
Need to get rid of the dentist. He didn't do nothing to my child. Soend 3 hours waiting and when dr came in he only looked at Roberts mouth and said im sending him to s specialist. Less then 1 min he was out and on to the next person. I felt discriminated is it cause we were Hispanic or the insurance we have medical. The office staff are good and xray tech very nice but when it came to the dentist horrible service.
Justin Bowler
Update June 2022: Another terrible experience. I scheduled a cleaning. They took my xrays in a chair in a hallway, visible to the lobby and all the other patients, no privacy, an then told me I should reschedule because they were overbooked. I went back a week later and they refused to do a standard cleaning because I had had the deep cleaning 15 months ago and my gums weren't ready. They wanted me to pay for a special cleaning method. They always try to get you to pay for extra services. Update 6AUG2021: The second 'deep cleaning' appointment went much more smoothly and was less painful than the first. I also did not have prolonged bleeding or soreness this time. If my first experience had gone as easily as the latest then I would have given 5 stars. First Appointment 23JUL2021: I found a dentist with high ratings/reviews via my healthcare provider's website and requested an appointment for a teeth cleaning with that dentist. When I arrived I was not informed that the dentist I requested was unavailable. Then, although I had no cavities, I was told I needed a "deep cleaning" (which I assumed they would say because it had been over 2 years since my last cleaning). The dentist continued to upsell me on the expensive anti-bacterial gum injection which was also needed even though the insurance would not cover it. Also I would only be able to have half my mouth cleaned in one sitting and it would be $170 for the deep cleaning and anti-bacterial injection PER HALF. The "cleaning" was one of the most painful experiences I've had in a dentist chair. I received somewhere between 6 and 8 shots into my gums just for the one side of my mouth. The special "Cavitron" ultrasonic tool was malfunctioning and while the nurse attempted to fix it the dentist proceeded to act busy by using the metal pick instead of the ultrasonic tool. Then once they got the machine working the "cleaning" was violent, the ultrasonic tool sends piercing vibrations through your jaw. I had excessive bleeding which continued for 2 hours after I left the office. After the anesthesia wore off I had major soreness for 2 days. Next week I have to go back to have the other half "cleaned" and pay another $170. The people in the office are nice.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Choice Dental Group of Hawthorne
Drake Serrano
I told them I needed an extraction, explain the whole situation before I even seen the doctor, they had the information that the extraction doctor wasn't even there had me waste money to be seen and not being taken care of cause the doctor on shift was scared to handle the job. Pathetic!!
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Choice Dental Group of Hawthorne
Tee Graham
I scheduled an appointment for my son for his front tooth being chipped and from the looks of it I just knew it was infected I explained to the receptionist over the phone that my son has straight medical and that I wanted my son to be sedated with any procedure that had to be done the receptionist said ok that’s fine , the day of my son appointment I literally waited 4 hours and the only reason I didn’t leave is because I put in a request at my job to have the day off , so any who 4 hours later we finally see the specialist , just for her to tell me , that my son need a root canal and that she couldn’t do it he needed to be seen by another specialist , this dentist office do not care about the time of your appointment , they will constantly tell you they are short staffed and try to reschedule your appointment. Customer service is horrible. I would rate this dentist office a zero if I could.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Brenda Hernandez
Improve how you book people. Seems like there’s double booking because wait times are ridiculously long.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
Thank you Jacquelyn for taking the time to let us know how we did. We appreciate you for choosing Choice Dental Group of Hawthorne to fulfill your dental needs. We hope you have a great day!
Choice Dental Group of Hawthorne
Maurice McPeace
They welcome you with open arms, probably the best experience of a dental office I have ever had. Very clean, nice atmosphere, the employees are kind.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Choice Dental Group of Hawthorne
Troy Mason
The office workers in the front at the desk were very into their personal conversations and unaware of customer appointment times. For instance today my appointment time was at 10:00 I arrived 9:45 then the reception gave me papers to fill out 35 minutes afterwards mind you there were only three customers in the lobby and I was one of them. Then the lobby started to fill up I watched 7 customers that came after me called in to see the dentist. So I wondered why I was still waiting to see the dentist I looked at my watch it was 11:00 so I politely ask why is it taking so long I have a appointment at 10:00 and it's 11:10 and why did it take 30 to 35 minutes to hand out paperwork. One of the female workers with an attitude told me I have problems with my insurance, which I have never had before and I ask what was the problem and why couldn't you tell me earlier she proceeded to tell me with an attitude quote (I just told you and it's going to take 15 to 20 minutes more) and I said okay after 15 to 20 minutes if I'm not called will you reschedule me and the young lady reply was silence. So, after 3minutes my name was called. As long as I've been a customer in the Hawthorne office I never experienced this before so I was totally disappointed in the front office. Needless to say the dentist and technicians are amazing!
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Jessie Hastings
We had to wait two hours to see a dentist for about 30 seconds only to be told we had to book to see the Pediatric dentist. Who is only in the clinic twice a month? Why when we booked and you were given his date of birth, was it not flagged we needed to see a pediatric dentist. I was under the impression we were seeing a Pediatric dentist. Then called asking for a referral to a different Pediatric dentist because we couldn’t wait 3 weeks (we are moving house on the 24th of this month) and we were refused the referral because you “could do it in house”. Even though you can’t do it in house within a reasonable time frame.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Elijah Mills
I didn't appreciate the fact that this dental group does not appreciate people's time. I waited three hours before being seen. I also heard the same comments from folks in the waiting room, waiting two or three hours for service is not good. I will be looking for another dental group. The receptionist staff was very good and tried to engage folks...kudo to them.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
Blythe Edwards
The greeting was Great, when one of the workers, called me to the back, she had a nasty attitude. So I left, I will never go back there. Or recommend about there, she should had stayed home
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time
Choice Dental Group of Hawthorne
Debra Gaines
Absolute worst dental office ever. Reception staff including office manager Meleena are very rude unless you are speaking Spanish. I had a permanent bridge placed that fell out three times. Twice I returned to have it replaced, the third time I went to another dentist who in a written statement confirmed that the dentist did not prepare my mouth for the bridge properly. I am now going through the process of having another bridge done at my own expense. When I requested a refund from Choice dental for the inferior dental work, it was refused , the only remedy I was offered is to allow the incompetent dentist a third opportunity to get it right. I think two failed attempts at doing the job correctly is enough. I have filed a grievance with my dental insurance company. Do yourself a favor and stay away from this horrible, filthy place.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email me personally at ncamacho@westcoastdental.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Choice Dental Group of Hawthorne
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Maribel Testa
I just had a very very bad experience with my daughter at the city of Hawthorne site my daughter 17 has appointment today at 9 I was calling earlier around 8 am to find out what time they open well no one answer just record machine come up when I got there it was exactly at 9 time of the appointment the girl gave me application I fill out gave it to hear she never mention to me that there was a punishment for been new client a punish if 30 minute wait but just because I speak up they gave an hour wait never have this kind of treatment anywhere first time three girls who work at front office jumped up to me that’s es the company policy then manager step up yelling at me saying I can’t read the paper where everyone sign in put time come in. They said is private confidential which is not good true because is out on the desk for anyone to see time got there I got mad when I see the girl laughing having conversations instead if typing my Information in the system since that’s was the reason they left me behind another lady even fell asleep seating waiting and watching all this people going in front of you
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
Weston Richards
Came in for a dislodged bridge on a Saturday same day appointment. Staff was super professional. Doctor and assistant went beyond and above to put that old bridge back in my mouth even after I declined needed but expensive dental work. They really secured my bridge and I even got a brand new gap in my front teeth to boot! Gave my mouth character. Thanks Doc!
timhagerty
I went to the dentist to have a crown put on and a cleaning.after the cleaning I was told that they did not have the crown.why did they not change my appointment till they had the crown? Then I was told that I need to have two teeth pulled . If the pain comes back and I do need to have my teeth or tooth pulled I will go to a different dentist. I lost all trust in you after the dentist starting telling me all the work I need that was not told to me before.
Adriana Sebolt
I went for a oral hygine, dentist said I needed a deep cleaning changing $180.00 and refused to do a teeth cleaning which of course my insurance pays for it. Just fyi I dont have any cavities, my gums are in perfect health. All they wanted was money. NEVER GOING BACK.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Choice Dental Group of Hawthorne
ALICIA SMITH
I was given a 1:00 appointment my son was not seen by the dentist until after 3:00. Very unacceptable
Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Choice Dental Group of Hawthorne
Sonshine State
Younger front receptionist could stand to work on customer service skills. She was not helpful and more interested in leaving exactly at 6 than providing proper assistance during business hours. I arrived for 5 pm appointment, and she gave me paperwork to complete and took my insurance and id. She told me I’d have to reschedule for another day because it was already too close to 6 to do anything for me. She said she would do my paperwork and upload my ids the next time I came in. I had to ask her to do those things now. It was until the 3rd time I gave her my id that she uploaded it. She should not be the face of the office without proper training. Blaming a call center that I know nothing about is not a proper response. Taking accountability is always the way to go. There were no apologies for the misunderstanding nor any consideration for me as a new patient with a chipped tooth. I was given incorrect information from her perspective by the customer service line. But that has nothing to do with me. The call center was polite, but maybe they could be told how to avoid giving new patients appointments after 4:30p. Then today the dentist’s car was down and I only had X-rays done. They almost didn’t do the X-ray because they assumed I had them done the day before when I was there. They said the front deck girl could’ve at least let me do that as it takes less than 10 min. However, She was unwilling to help. The lady with the shaved short blonde hair was super kind and apologized along with the front desk lady that was there the next day. Not a good intro to the office at all.
Analisa Rockbridge
Office coordinator needs to be aware of triple booking patients, dental assistant needs Rin system to take diagnosable xrays. The entire front staff has attitude across the board. Non effective communicatin within the office. This office could benefit from hiring a dental consultan
Ed “El7” L
I only came here because it was a convenient exit from work.The dentist that have worked on me have done a good job so I really don’t have complaints about them. Some ladies at the front desk are professional and know how to communicate with patients. Some can use some customer service training…I don’t think they realize patients are paying customers and should be treated as such…..good luck I won’t be returning.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Ruby Z
All staff are very nice and welcoming not to mention very clean in waiting room and clean Restroom!!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Choice Dental Group of Hawthorne
Ozzy
My appointment was at 9AM, I arrived 15 min early. I signed in and my name and was told to wait 25 minutes. I waited over an hour now and still waiting. I highly don’t recommend this place because they don’t value the patients time because of their bad time management. As I was upset from the wait time and requested a supervisor, the receptionist said that I also have to wait for as the supervisor is busy. This can’t be more absurd than this. Thanks
hildeliza aguilar
I have braces and was assisted by a practitioner who was yanking out a wire that ended up slapping me in the face with! That was so painful ! Imagine getting slap in face with a metal wire! All due to poor work experience and rushing her job! To make things worse she did not even apologize ! When I asked “Why was she yanking the wire out “ she said” It was an accident” With an attitude! Not acceptable at all! Multiple times this has been performed and never have they try to yank out my wire it’s always been done carefully! They need to act like humans and understand you guys are dealing with people who we put our trust and believe that we will be safe with The instruments that are being used. My service was horrible!
Karen Gordon
FIRST OF ALL THE DOCTOR AND THE STAFF WERE EXCELLENT GREAT CHOICE OF CHOOOSING CHOICE DENTAL I WILL DEFINITELY RECOMMEND ANYONE TO GO THERE MY PROCEDURE WAS PAINLESS BEFORE AND AFTER A GREAT THANK YOU TO THE DOCTOR SHE HAD DONE AN EXCELLENT JOB
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Choice Dental Group of Hawthorne
Mariah Russom
Front desk is horrible. The dentist was rough while doing my cleaning after I told him my mouth is sensitive and I was in pain.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Charlyn Ramirez
They don't know what the staff are doing day to day, not at all friendly, terrible with enthusiasm, they charged me more Ami without taking into account the insurance, they have to take action on the matter because otherwise they will be left without patients
We deeply apologize for your experience at our office. We have forwarded your review to our office manager and would love to connect with you to discuss this issue privately due to HIPAA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so we can assist you in resolving this issue. We appreciate your patience during this time.
Choice Dental Group of Hawthorne
Christi Brown
2 Appointments later and I am looking for a new dentist. 1st appointment was because I was in terrible pain and knew I needed a tooth pulled or something. The tooth was broken and had come out in pieces during that week. I ended up waiting 45 minutes to have X-rays done and a total of 3 hours in which I saw the dentist a top of 20 minutes. I was given a prescription for antibiotics and pain meds knowing that I wanted the tooth pulled. I had to make a decision for a bone graph which I ultimately refused but more information on that in a moment. They did attempt to pressure me into getting a root canal and crown, however it wasn't covered by insurance and due to the cost, chose to pull the tooth instead. However they also setup to do fillings because I needed fillings as well. The dentist walked in towards the end, said "we aren't doing fillings today" and walked out. I had already paid the copay for the fillings, however, knew I was coming back for the extraction, I didn't request a refund. The pain meds helped, but was still very painful and I was having issues eating and drinking. The tooth was still coming out in pieces and at this point, lukewarm protein shakes and soups was all I could handle. Fast forward to the second appointment. I arrived and they asked for an extra $100 on top of what I had already paid. When I asked why, they said for the bone graft. I told them I didn't want the bone graft, and the lady at the front desk told me that if I didn't want the bone graph, they would reschedule me for the 31st. Which was 3 weeks away. I explained, I was in too much pain to wait. The response: "Well, we aren't forcing you to get a bone graft, but that's the only way the dentist is pulling your tooth today." There was further explanation that still made no sense to me. I asked for a refund of what I already paid and she started to tell me that someone else would need to do it and I would need to wait. Luckily another lady took over at that point and started the process, however informed me that it still will be a few weeks before I would see the money in my account. Since then, I've received several emails requesting feed back on my service... At this point, I am about to start a charge back process with my bank and filing a complaint with my insurance.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Maged Habib
I ask the doctor to remove sharp extra filling between my teeth but he cut my gum hardly while he doing that, Plus he didn't do it perfectly. I'll provide the doctor name later. Plus after I finish my visit the girl whose explain your insurance coverage she was in rush and not explaining clearly what is should be done ? clearly
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
C M
Horrible I walked in at 8 am to about 12 people in the lobby. I signed in took a seat and waited 20 minutes no one ever called me the girls at the front desk were talking about their daily life with a lobby full of patients. I walked up and asked if there was any paperwork I needed to fill out since I was a new patient. One of the girls said " oh sorry here you go" the young lady called me up to give me my ID and insurance card she literally tossed them at me on the counter! She was so rude when talking to patients it just gave me a bad vibe I walked out didnt even stay for my appointment. went home will be looking for a new location.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Jessie Ryland
Choice Dental group provide customer service that is worthy of an example to a lot of business owners to pattern after, for some reason businesses are not giving attention to proper training for their new highers, servers are front line of any business. My experience with Choice Dental was a good one.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Choice Dental Group of Hawthorne
Merilyn Love
My experience was horrible for the third time! (1)they never start on time.(2) it's a revolting door from dentist to staff! But the worst is the HEAD LADY OF THE OFFICE. I HAD A CROWN PUT ON IN MARCH 2020, I TOLD THE LADY IT WASN'T SEATED CORRECTLY, SHE SAID IT HAD TO SETTLE!! I kept calling back saying I was in pain. The (answer) get some anbesol! I did for months. The cap finally feel out with a large hole on top. What could that be from???? Biting on that 1 side because I could close my mouth completely on the other side. The head lady told me it depends why the hole was there and it would cost me $780.00 I asked her HOW LONG SHOULD A CAP LAST AND AGAIN HER ANSWER WAS IT DEPENDS! I ASKED THE DENTIST, HE SAID 5 TO 10 YEARS! I REFUSED TO PAY! SHE AND I WENT BACK AND FORTH! IN THE END AFTER TELLING HER I WOULD SUE HER, SHE DID IT FOR FREE. WHAT DO YOU THINK OF THIS????
Esther Aguilar
Before scheduling an appointment with Choice Dental, I verified with the employee over the phone that: A. They take new patients B. That the insurance I have would cover what needed to be done, I was told yes. I booked the appointment. I got there and filled out new patient paperwork. After 40 minutes of waiting, i was called in. I got Xrays done and the dentist mentioned additional work that needed to be done. In which I knew my insurance did not cover. But I still wanted to get a deep cleaning because that was the appointment I made. However, I was being pressured to apply for a credit card that would make easy payments for my dental work. In which I keept dening. Finally, I was told that they would schedule me for a deep cleaning in 6-8 weeks or once the dentist heard back from my insurance stating it was "OK" to do the deep cleaning. I said ok, but I left. I am definitely not going back there because I specified in my appointment what I needed. I gave the employee my insurance information. I verified over the phone with the employee that my insurance covered just a cleaning. Therefore, I should have been set for a cleaning in which it did not occur. I thought the dentist would do the cleaning and then billed my insurance later. But I guess not. This facility wants the money up front.
We are reaching out to you to say we hope all is well, and were wondering if anyone from our team had reached out to assist you with your concerns? If not, we deeply apologize and urge you to contact us at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Family Smith
This was a excellent team, the service was great, staff helpful, and informative i would rate the service with 5 stars
El oso Bello
Very poor administration of nurses and doctors, they just waste their time?☹️
David Rocha Jr
Great and quick service. Always smooth visits and the entire staff is always so nice. Thanks for your awesome customer service.
Anthony Carroll
Everyone there is really respectful nice sweet they have great attitudes and personalities thank you for assisting me with all my questions and concerns
Nicole Peck
I am very satisfied with Choice Dental of Hawthorne. The dentist is very friendly and professional. The hygienist that performed my cleaning did an excellent job. She was very good, thorough and respectful.
Thank you for your kind words about our team! We greatly appreciate this and are so happy to have you as our new patient. We look forward to seeing you again very soon! :)
Choice Dental Group of Hawthorne
Maria Velasco
Always a pleasure to come to the Dentist office and all the staff is awesome!!
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
Choice Dental Group of Hawthorne
Gina Fernandez
Staff is friendly and knowledgeable. They have bilingual staff and are very helpful.
Teal Lopez
Really frustrating visit. Was referred here for a endodontic procedure. Filled out paperwork online, only for them to not be able to access it when I arrived. So I fill out paperwork again. Provide general dentist referral. Sit for nearly 2 hours in the waiting room with no updates from the staff unless you ask. Finally see the endodontist to have her tell us the procedure needed cannot be done at this office. I would have been upset either way, but extremely less frustrated had the doctor reviewed our file when we checked in and I didn’t lose half a days work. Systems and service need to be improved overall at this office.
Auriyanna Edwards, MBA, PMP
The dentist(s) and staff are very professional, knowledgeable and super nice, with state of the art equipment as well.
Evelyn Saldana
Dental office failed to inform me of cost and charges and believed I would agree for paying $2400 for services. The office had ample time to advice me before my appointment of what was covered and what out of pocket expenses would be needed. Office should be clear of what services are mandatory as well as dentist minimum requirements or limitations to their providing services. Although my insurance covered services, dentist denied servicing my child unless they had nitric gas, and white fillings. This was NEVER informed to me until the hour of my children appointment. Parents feel pressured for services and make you feel guilty about what needs to get done now. Dental office shows no courtesy or empathy.
We’re sorry to hear you experienced some issues regarding your insurance with our office. Unfortunately, insurance companies don't always treat the client or the service provider fairly. We try our best to give you the most accurate information, but sometimes the insurance companies make it very difficult for us and for you. We do, however, have an insurance coordinator on staff who would be happy to answer all of your questions and concerns in detail. Please call our office or contact us directly at WCDCustomerService@incontactemail.com so that we may better assist you. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Cecile Gomez
They told me that there’s an emergency, and that they would reschedule me, but they never called me back. This is the worst dental office I’ve been.
Crystal Hurtado
Worst place got my daughter appointment schedule at 10am 2 hours later and we still haven’t been called. My daughter been rescheduled multiple times here and nothing been done all they do is give me the run around. Worst place wouldn’t recommend anyone here got a service done a while back they double charge me for me teeth when my insurance covered cleaning and they charged me out of pockets for the service me insurance provides for
We deeply apologize for the experience you and your daughter had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Emilee Larkin
I was here for over 3 hours. It was my first visit and all that was done were X-rays, look at my teeth, and a cleaning. (Me waiting was about 2.5 hours)
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
Kria Harris
They got me in and out just to bill my insurance. I was in a lot of pain they didn't help me at all.
Jonathan J Kim
Even i had appointment and arrived 10 mins before..i waited for more than 1 hr. to get mouth exam, and waited again to see Dr. check up for 45 mins..only one Dr. Too many patients..? and wanted to see paper, but they are not ready it bc how my insurance cover..? and i asked for Dr. brief explanation of my check up in paper. But its cordinator is gone for lunch, and can't give anything.. even i didn't either eat lunch..? and went again to get it today..still not ready in paper, just jotted note of my check up, bc my coverage doesn't know it how much co-pay until next 24 hrs.+ coming..
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Choice Dental Group of Hawthorne
Richard Letona
If I could give them a lower rating I would the girl in the front desk are really rude
Gabriela Prado
My twins had their first appointment at 12:00. I came 20 min before to assure I filled up any paper work and be able to see the dentist on time. Being at the dentist could be a stressful time for toddlers and wanted to make sure their experiment was a good one. There was no space to sit and I counted more than 10 people in the waiting area. Which means they don’t care about the COVID safety measures. I felt uncomfortable because I take my measures with my daughters and seeing so many people was a safety matter. I asked one of the assistants of how long it was going to take to be able to see the dentist abs he said that it was going to take over an hour. My daughters can’t wait for long at a dentist office!!! If they kids they should know better that they need to be seen during their appointment time. I was so upset to see that they don’t keep appointments on time and most importantly they don’t care about our health. I called my insurance and immediately change to another dentist.
Maria Ladd
Best dental office!!! best DDS!!! The Doctor has Lots of experience this makes all the difference dental Assistant’s team is exceptional! Doctor is also very wise in handling pain and the quality of his work shows in giving me options to save my tooth I am so thankful For having saved my tooth!! and healing me in less than 2 hours.
Dorla Dunn
This is the worst dentist I ever visited. I was very disappointed with the work the done on my denture and my partial. I took off from work and went in for adjustment. I sat in the chair for two hour before the dentist came in and told me that she can’t do adjustment on my denture because she is not the one that adjusted it before. So I had to get another appointment. One my next appointment I sat in the chair for 2hours and 20 mins . The dentist start making the adjustment. He told me that he he needs to get the instruments before he could continue the adjustment. I had to sit there until the instruments were sterilized, He then made the adjustments. The denture was so rough pieces of the material was hanging on the the and the denture s was cut in my gum. So I call the cooperate office and someone was supposed to get back to me and they never did. I had to call three more still no response. I finally call and ask for the manager and told them I wanted my money back. Her response was that they can’t give me my money back. Now they are trying to reline the denture and send it back to the lab. This place cause me so much pain and sufferings trying to eat. The denture was cutting my tongue and the partial had so many sharp edges. This their last chance to fix the problem. My next step will to file action against them.?
S Smith
This place is waste of time, was schedule for 11 am Saturday, they made me wait till 12:24 and then ask me to wait for another 40-50 minutes. Only go if you have extra time to waste.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
J G
This office waiting service is unorganized. It seems kind of racial. I will keep searching.
Bri Y
I had a good experience. I was scared at first from reading all of the bad reviews but that wasn’t my experience at all. Staff was pleasant. Wait times were not extreme. I went at 4pm on a Thursday.
Azuncion Valeriano
Why did it take 3 hours to attend? It's the first time they've done that, they'd see how they deal with the appointments.
I'm sorry to hear you've had some issues with wait times at our office. We understand our patients' time is valuable, and we do our best to adhere to a strict and timely schedule. We do our best to keep wait times to a minimum, but sometimes dental emergencies occur and things take longer than anticipated. Regardless, we're making a conscious effort to minimize wait times and notify patients when we're running late. If you need additional assistance or have any questions, please call our office or email us at WCDCustomerService@incontactemail.com.
Choice Dental Group of Hawthorne
Kellie Briscoe
Edit: After my glowing reviews of this place we went back and it has left a very bitter taste in my mouth. We arrived 15 minutes early and signed in, only to not be acknowledged by the front desk receptionist until after about 15 minutes, and I had to let her know I signed in. My daughter needed two of her baby teeth removed and after taking my payment for what my insurance does not cover, I was told I could not go back with her to get the procedure done. I asked if I could stand in the hallway and was told no. She is 5 years old and as her parent I am her advocate and if I do not feel comfortable leaving my child anywhere, I won't. I asked if I could speak to the dentist to put me at ease, I was told no. This didn't sit well with me at all and I ultimately refused service. I was then told it would take up to 4 weeks for me to receive my refund since no services were rendered. 4 weeks is absolutely disrespectful. I asked for something to show services were not rendered today and she told me there was nothing she could provide. I was so happy to come back to this location because we had such a great experience the first time and I was hoping it would be the same this time around. Everyone my daughter and I came in contact with was great. They were personable and kind and just plain pleasant. We will be back.
Thank you for your nice review, Kellie! Our goal is to help our young patients feel as safe and comfortable as possible at all times while under our dental care. We’re so happy we were able to help get your daughter on board towards maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon :)
Choice Dental Group of Hawthorne
Maria Hernandez
Horrible front staff, attitudes and manager lack of responsibility. They don’t care for the waste of time they bring to their guest, Two occasions already of waiting over and hour to get my appointment started. Manager keeps saying their understaff but keep booking appointments, they care more about the money then to give their customers the proper service. Horrible, Horrible, careless staff
We deeply apologize for the experience you had in our office, Maria. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
NICOSIA McKAY
THE FRONT OFFICE & BILLING MANAGER--HORRIBLE DISPOSITION, DRY ATTITUDES!! THE XRAY TECHS--FRIENDLY & PLEASANT ATTITUDES!! IM LOOKING FOR ANOTHER DENTIST ASAP!!
Leticia Garcia
Very bad service. One year ago they gave me a poorly done job and at a very expensive price they charged me for an antibiotic that goes on my gums and they never applied it to me according to them because I have to pay $850 more for a deep cleaning that this antibiotic is only applied when doing the cleaning and since I didn't want to pay them more money for the cleaning because they don't finish giving me the medicine I already paid them $5400 and they still want more for the cleaning they gave me a partial which I can't use Why is it wrong to eat the partial, it seems like they are rats?
We deeply apologize for your experience at our office. We have forwarded your review to our office manager and would love to contact you to discuss this issue privately due to HIPAA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so we can assist you in resolving this issue. We appreciate your patience during this time.
Choice Dental Group of Hawthorne
Do it yourself plumbing johnson
I dont know what to say..... but? EXCELLENT.....EXCELLENT
Thank you for your kind words! We greatly appreciate this and look forward to seeing you again very soon! :)
Choice Dental Group of Hawthorne
Fred Abadi
One of the worst dental office I’ve ever seen. They booked me for the oral sergeant but after 3 hours a general dentist visited me and wanted to reschedule with the oral surgeon again. Look likes the oral surgeon was left and they just wanted to do to play game with me by the fake visit of a general dentist !!
We deeply apologize for the experience you had in our office, Fred. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Karma Light Readings
This was my first time and I will never set foot in this building again. This was for my daughter. We live in Inglewood and our old dentist was in Van Nuys - so I was excited to find a dentist closer for myself and kids. Our appt was at 12pm. for my 6 year old. They never called her back until 1:35pm. (They took a bunch of walk ins and let them go ahead of the patients who had actual appointments. Once they called my daughter back - they didn’t allow me to go back (she’s 6!!!) and then left her alone in a chair unattended for another 3 mins. Needless to say we were there 2 hours and my child never saw anyone. I went back there and grabbed my child and left. I’d rather drive all the way to Van Nuys and have a good experience. 818dental in Van Nuys is affordable and accepts all insurance. Don’t waste your time here.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Mayeli Portillo
Worst place ever never coming back or recommending it they denied me service because i wouldn't agree to my child getting a crown on a cavity that was small literally a dot they were trying to force me to agree for a crown instead of a filling i went to a different dentist today and he said her cavity was not that bad git it fill in no need for a crown he did say she needed a cleaning and according to my record she did get it here but dentist said her teeth don't look like she has got any cleaning horrible costumer service the girl laylanie however u spell it is rude huff and puff not the place for kids
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Andre Hamilton
Choice dental Hawthorne location is Very professional. The gorgeous ladies in the front was attentive to my needs. The dentist are cool, and the oral surgeons crack jokes while they crack teeth. All in all I would recommend
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Choice Dental Group of Hawthorne
Packman Surfs The World
Arrived on time for 2pm appointment, was not seen at all and at 4:15pm they told me they were too busy and would have to reschedule for another day. This was my third appointment there. The first two were ok. I asked the front desk attendant and then the manager to assure me that this would not happen at my next appointment - they each explained that this happens and may happen again. Debating whether to just find a new dentist that keeps appointments.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
javier rocha
Great staff and friendly Dentist. I'm looking forward to making this my new family Dentist
We are so honored that you have joined our Choice Dental of Hawthorne patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Choice Dental Group of Hawthorne
Tami Caldwell
Prior to my childrens appointment I filled out the nessacary forms online to cut down time on the check in process. Only for me to still have spend an additional 15 minutes with the clerk asking the same questions that was in the online questionnaire. My appointment was at 9am which we arrived early to.I was notified at 10:15 am it'll be and additional 30 to 40 minutes wait with no form of apology for my time being wasted. At 10:33am I decided to cancel the appointment due to and previous engagements I had scheduled @12pm. This was an overall bad experience and a waste of time
Cynthia Thomas
The entire staff was exceptional. Office was very clean and had up to date equipment.
Kawaii anime girl
I had a Great Experience. Everyone was so Professional and Helpful. The doctor when numbing my mouth apologized to me when I flinched and her assistant also had empathy and very caring. I must admit that Everyone from the x-ray tech to the doctor were great. Also the financial person was very helpful and accomdating. Despite being at the dentist office it wasn't a terrible experience. Thank you to all of the Professional Employees of Choice Dentist in Hawthorne.
jada williams
Really clean, short wait, excellent staff!!! My son was scared and the Dentist was very gentle and comforting. Great experience! I truly recommend going to Choice Dental Group!
Amber Nailes
Every time I come here I wait over an hour to get seen. If it takes about an hour to be seen, then that's a good day, usually it's about 2 hours even though I have an appointment. The only reason why I put up with this is because it is a dentist that is covered by my insurance. If you have another choice don't come to this dental office
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
Fernando Gomez
Don't expect to be taken in at a reasonable time when making an appointment. Expect for a long wait and to be skipped over.
I'm sorry to hear that you have had some issues with wait times at our office, Fernando. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
Marina Calzada-Hernandez
This place is horrible with keeping appointment times . They have 5+ people for the same Ortho appointment time . You wait for over an hour every time. No matter what time you have scheduled for you will never be seen on time
Thank you for your feedback, Marina. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Choice Dental Group of Hawthorne
Allena Hunter
Something is going on with this facility. The first dentist my son saw was phenomenal! Facility keeps changing providers for some odd reason. Every time my son goes in, no one can remember anything. He required braces. Wasn’t able to wear the braces full term due to gum swelling! Oral surgeon stated that braces had to be removed and was informed that teeth were closed in enough to receive retainer. When my son came back for a follow up, no one knew who he was. Turned around and told him he needs braces.. OMG! What the hell is going on!!!? Spent over $10,000 and you can’t remember? I feel like I’ve been over charged. Have A1 dental coverage and it doesn’t make sense that every time my son goes he gets charged for something. Will find another dentist. So disappointed
We deeply apologize for the experience you had in our office, Allena. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
gisselle morales
Great experience! My first time coming in and I was very pleased with everything. Everything was done quick and efficiently. I definitely recommend this for anyone’s dental needs.
We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Choice Dental Group of Hawthorne
Crystal Crawford
My experience at this dentistry was horrible AGAIN. I have finally decided to find another dental office. Yesterday, I had appointments for both my son and myself to get our teeth cleaned. I arrived early, filled out stacks of paperwork and then I sat in my car to wait to be called in only to get a call saying that the dentist on site doesn't accept Delta Dental PPO insurance. They should have called prior to my arrival instead of wasting my time and time from work. Previous experience were worse and deals with difficulties from a root canal. I will not be going back for myself but unfortunately my son ls not done with his orthodontic services...smh
We deeply apologize for the experience you and your family had in our office, Crystal. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Forrest Patrick
Not like most, I got a second opinion before choosing which dental office I would use and Choice Dental was by far my best experience I highly recommend this dental group!!
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us!
Choice Dental Group of Hawthorne
James Cortina
This is the worst place on earth. 1hr wait to get in the door, another hour wait in the chair before the “doctor” shows his face. Lost X-rays and consent forms; probably to scam your insurance. I came with pain in my gums, specifically in the front on the top... they requested treatment for only the back on the bottom, as if playing some kind of sick game. If you’re insurance provider assigns you this dentist, I implore you to call back and demand a new one. Don’t make the same mistake I did.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email me with your full name and contact information at ncamacho@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
YaQuinn Spears
This dentist office has had me wait on several occasions for 2 hours or more and still no services received. They book to many clients at 1time and do not have enough available dentist. It’s a waste of time and they attempt to charge you more than your co pay. Remember to always verify the procedure code the dental office is billing your insurance. Staff is always changing just like the information the give !
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, please call our office or send us an email at ncamacho@westcoastdental.com
Choice Dental Group of Hawthorne
Ri Bb
If you would like to wait hours before being seen, this is your place. My dad waited over 2 hours without being called. When we went to ask, they told us that it would take another 45 minutes. Ridiculous. If you have other options from your insurance, go elsewhere. Avoid this place. They don’t respect your time.
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect with us and send us an email at ncamacho@westcoastdental.com
Choice Dental Group of Hawthorne
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Becca Strutz
they seem nice but the lab that this office use is bad very unreliable. I recommend that they get a better one.
Gerry Ramirez
I had bad experience with staff, the only person with sense of humor is Roysela Rodriguez
Denise Ross
This place is all about money. They will rather you walk out in pain than offer assistance. They knew I was in pain but they wanted to clean my teeth to earn that coin. I also got a second opinion the following day which made Choice Dentals evaluation so minuet. Choice dentals evaluations needs to be more thorough.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we will be contacting you shortly. If you have any other questions, please call our office or email us at feedback@westcoastdental.com so that we may further assist you. We thank you for your patience during this time.
Choice Dental Group of Hawthorne
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Choice Dental Group of Hawthorne
Pamela Lopez
After waiting an hour they tell me that they can't help me because the insurance company doesn't answer them, they decide to cancel my appointment at that moment they thank me and tell me when they make another appointment. I also filled out all the paperwork online so as not to do it in the office. When I arrive they tell me I have to fill them out again.
Thank you for taking the time to share your thoughts on the office!
Choice Dental Group of Hawthorne
thank you for your 5 star rating.
Choice Dental Group of Hawthorne
thank you for your 5 star review.
Choice Dental Group of Hawthorne
thank you for the 5 star rating.
Choice Dental Group of Hawthorne
thank you for the 5 star review.
Choice Dental Group of Hawthorne
Michelle Washington
This was my first time at this office and everyone there treated me great. I was nervous after being away from the dentist due to having Lymphoma Cancer, but the staff put my fears at ease. I am glad I found this dentist office. ?
Maritza Rodriguez
Worst dentist I been to! They try to pressure in to getting work done that I can’t afford!!! They don’t respect your decision. Then they try to say they were going to the work done I wanted!!!
Dolce Thomas-Ervin
Very Friendly !! Well organized...Respectful staff and they were all ready for me upon arrival!! Love it here I absolutely recommend you choose them!!
Dulcemaria Espana
Great place I was scared to let go of my baby girl we have had 2 bad prior experiences somewhere else and i burst in tears when I couldn’t come in but they were great. They reassured me everything was going to be good and my daughter was in good hands they were super supportive and did relate as them being parents. Needless to say my daughter came out happy the balloons were an extra we did come in @7:00am and ended up living until 10:00am but it was expected since it was our first time their the paper work and the approving of insurance. Looking forward to our next visit in 6 months.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so glad that we were able to achieve that for you. We look forward to seeing you again very soon! :)
Choice Dental Group of Hawthorne
Leticia Muriilo
We had to wait an 1 hour and 30 minutes for them to attend. My son just needed to get his X-rays. I didn’t not like having to wait so long for something that is quick. The wait was so annoying ? VERY DISAPPOINTED
Thank you for your feedback. I'm sorry to hear that you have had some issues with wait times at our office. We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. Unfortunately, emergencies and unforeseen complexities in surgery at times might put us behind. Regardless, we try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making a conscious effort to minimize wait time and let patients know when we're running a behind schedule. If you need additional help or have any questions, we urge you to connect with us and send us an email at feedback@westcoastdental.com
Choice Dental Group of Hawthorne
Thomas Coble
Very professional, great humor and excellent staff. Place is always very clean.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Choice Dental Group of Hawthorne
Cathy Castorena
The girls in the front days are really rude and the girl that was doing my x-ray got mad because I asked her to change her gloves because she was touching everything so the dr is really nice but the girls are not
nena castillo
I am not one to complain about service. But I will make an exception. Parents be warned. I am health care worker, therefore every time I visit a doctors office I try to be understanding. I recently took my kids ( both under 10) for routine visit. Come to find out children are going in for consultation by THEMSELVES?? Routine check up, cleaning? They don't even notify you ahead of time of what their protocol is (due to covid). They call kids in and stop you at the door YOU CANNOT COME IN. There is nothing in their paperwork that states this. You don't even get to meet the doctor face to face because all the communication is with the staff. They discuss patient plan of care and treatment in the waiting area. Umm, do they not know about patient confidentiality?? When I asked they said.. ooh the kids seem to be more calm without the parents present.. I mean what child isn't afraid of the dentist. They even went as far as to ask.. "what insurance i had" how is that relevant??? I just do not recommend this place for children.
Karen Franklin
This is always a great experience for me and my daughter Essence. Her orthodontist is always positive with great energy which allows my daughter to feel extra comfortable. Ofcoarse i can't forget the rest of the amazing staff which is also positive. They are also very fast and sufficient. If you are looking the the Best dentist in the West...come on over to Hawthorne and set your appointment with Choice Dental Group!! Rest assure you won't have any regrets ???
Thank you for your kind words about our team and our practice! We greatly appreciate this and are so happy you and your daughter enjoyed your experience in our office. We look forward to seeing you both again very soon! :)
Choice Dental Group of Hawthorne
Thank you for your nice review, Renee! We hope to see you again very soon.
Choice Dental Group of Hawthorne
shavonda brown
Absolutely the worst Experience I’ve ever had going to this office the front desk worker Kim was rude over the phone as well as when I made it to the office. They definitely need to remove her from answering the phone and working the front desk.
Vincent A. DiScala
The office personnel are fantastic! BUT YOU NEED TO FIND A BETTER LAB TO DO YOUR DENTURES AND PARCELLS! IT'S BEEN OVER 3 MONTHS AND THE LAB STILL HASN'T GOT IT RIGHT. VERY DISAPPOINTED IN THE LAB YOU GUYS USE,IT MAKES THE DENTAL OFFICE LOOK BAD. Vincent A. DiScala.
Anne Lee
3 stars for the 3 hour basic cleaning, first time patient exam. 5 stars for the exceptionally friendly staff and doctor. Am looking forward to bringing my kids back tomorrow and will update on the stars since I was told today was a speciality day and the wait was unusually long.
Hi, Anne. We look forward to seeing you and your children, and hope that our services will convince you to turn those three stars into five! Thank you for choosing us to take care of all your dental needs!
Choice Dental Group of Hawthorne
Hi, Tanie. We apologize for the time you spent waiting in our office, as well as any miscommunication from our team. We do hope you give us another chance in the future.
Choice Dental Group of Hawthorne
hanako
Worse dental experience ever you'll do better by doing your own dental work or going to a dental college
Thank you for providing your feedback and letting us know about this issue, Michelle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at feedback@westcoastdental.com and we'd be happy to help you out. Sincerely, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Karissa Velarde
I was looking for a temporary dentist to see my son for a missing filling. The appointment process was pretty seamless. Until the actual appointment day. The office cancelled our appointment last minute due to the Dr. being out of office. I was able to reschedule the appointment for later that week. Due to being unable to request any more time off early from my work I was 8 minutes late to the appointment. And as a result they denied doing any procedures aside from x-rays for my son. I denied giving this clinic any money even if it was through our insurance. We were under the 10 minute grace period and it was a reschedule appointment due to their inability to see us the first time but they still denied helping us. I would not recommend this place as they dont seem to care about inconveniencing their clients like they can inconvenience us.
SHERANNE LORENZO
Unprofessional and cold team starting from reception up to the Doctor. Would not recommend taking kids or toddlers. Long wait for what seemed like no good reason other than just a slow, inattentive, and distracted chit chattering team. I was already back in the chair with my son waiting on the dentist to approach, when I was instead approached by a receptionist asking me to initial&sign a document with no explanation. I asked for clarification on why I would be initialing for consent to give my 17 month old drugs or anesthesia when he was only there for his first routine check up and we hadn't even talked to the doctor yet. She didn't have an answer just tried to continue to pressure me into signing saying its just their requirements. Still made no sense to me so I said, No, rather not initial next to that line. The hygienist stepped in to explain to me that I did not have to sign there but that there was also a part of the document that I could sign which wasn't highlighted; confirming that I had been given the information and that it was explained to me. I decided to sign there instead and leave the initial blank in the spot that I did not consent to. The receptionist then took the pen and marked an X on the initial box where I previously said I do not give consent..which could also be seen as an authorized initial. So I wrote the word "No" next to her check mark...very unprofessional of her..she should've just left it blank...she cant sign my sons consent forms! That could have easily been mistaken as me signing an initial and consenting which I had clearly stated I was not okay with. Moving on to finally the doctor gets out of his chair and walks up to us asking if we're there for me or my son...He didn't introduce himself or anything. So apparently he didn't look at the chart or info before walking in to be prepared? Unprofessional. He snaps on his gloves in my sons face, again would like to point out he was cold and unfriendly. He didn't introduce himself at all. Just stuck his finger in my sons mouth and my son was terrified and started crying. He's 17 months old!! Unprofessional. He then walks away and says he's fine. Those are the few words he shared. Didn't say bye or anything. Now my kid is just sitting there crying. The hygienist came next and was a little more warm. She came with a box of toys. She tried to do a balloon from a glove. She pat him on the back. She said hello. I didn't understand why she set up a bunch of metal tools *they looked pretty old and rusted too-even though they were in sterilized bags*, but she assured me she would just be brushing his teeth with a regular tooth brush. I said okay and tried to calm my hysterical toddler down. He wasn't budging. At that point he just clung on to me and was ready to go. I walked to the receptionist to check out. I immediately start to give them feedback. I say "wouldve been nice if someone wouldve talked to me about recommended toothpaste and toothbrush options for his age, given feedback on what not to do or eat for healthy preventative care, etc...to not make this visit a waste of time" and the receptionist just stared dead at me. It was almost offensive like a bad attitude like "why are you talking to me like I care" kinda look. her response was just like okay i can make an appointment for you to reschedule for his cleaning with a pediatric dentist..At that point I said "oh that makes sense, that dentist isnt even trained to work with children" but...the point is, when I called to make the appointment they knew the age of my son and they are the ones who recommended this time/day for me and i just agreed...why wouldnt it have been a pediatric dentist in the first place? I didnt have a bad attitude or get angry or outwardly annoyed at any time. I just took the moment step by step and gave opportunity for them to rise to the occasion. They flopped. Anyway....i wont be going back and I wont be recommending this place to anyone with kids.
Tiffanie Moe
Had a good experience here. I felt they were as thorough as possible. Did not look for ways to charge me outside of my insurance (which I’m very grateful for), I didn’t have to wait long, staff was very polite and professional, facility was clean and they made sure to practice safety precautions (especially during this time where it’s really needed!) I would definitely choose this place for my dental care and recommend it as well!
TONYA ANDERSON
Excellent service, they got me in quickly. Helped me when I was in pain. I will definitely refer other people to this office. Dr. Dawkins is excellent!
Chuck Whitlatch
They were awesome from the front desk to the explanation by the dentist. Consideration and kindness must be their middle names. Im a senior with disabilities and they went out of their way to accomodate me. Thanks to all of you there C R WHITLATCH
Rychartist
For the most part serivce was fine but I was put on hold a couples but wasn't given paperwork in the most timliest fashion but everyone their was professional so it was fine.
Shiomara Brady
To whom it may concern, For the past six months I’ve been looking for a reputable and caring dentist office for my family and I. I’ve researched Online and I was fortunate to find Choice Dental Group. The front office associates and back office dental assistants were Professional , Friendly, Helpful and Caring. My daughter was extremely scared. However, they made her experience relaxing , Confident and comfortable . Therefore, my husband and I are now going to be new patients at Choice Dental Group. That is why I have Rated Choice Dental Group of Hawthorne 5 Stars !!!! Thank you . Sincerely, Happy Mom.
Thanks for the 5 star rating!
Choice Dental Group of Hawthorne
Molectica
they had excellent customer service and the environment was neat and friendly.
mercedes solano
Exceptional service all around. Professional and friendly front desk staff. Dr. Dawood was very friendly and got the work done in no time. From the moment I was seated to the time he finished working on me, he never left my side. The assistant was also very friendly and made sure I was comfortable during the whole process. I will definitely be recommending this office to everyone who is looking for a great dentist.
Angel Escobar
Very slow, I didn't like it, I was waiting 40 minutes for them to give me an answer about what they were going to do to me
Hello Angel. We're very sorry you waited so long in our office without being informed of what was happening. We can assure you this is not a common occurrence in our office. We apologize and hope you'll give us another chance in the future.
Choice Dental Group of Hawthorne
chanda lamonte
I didn't feel the needles at all. But when my tooth came out it hurt but that's because my tooth was bad. Other than that he was good dentist. ???
Kerry Moffet
Very happy with the staff today very friendly and attention to detail. You guys rock!!
Marilyn Ruiz
If they were unprofessional before the whole COVID-19 situation they are more unprofessional now. They don’t know how to organize their appointment in a timely manner. It took me about two hours to get seen... Can wait to be done with my braces to never come back again!
Hi, Marilyn. Due to COVID-19, we are practicing new measures and protocols for every patient's safety and convenience. This has also caused longer wait times out of our control. We do ask patients to wait outside for social distancing reasons, to ensure everyone's safety. Regardless, we would like to apologize for the longer than usual wait time, and understand how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Choice Dental Group of Hawthorne
We hope you will give our office another chance in the future!
Choice Dental Group of Hawthorne
Thanks for the 5 star rating, Sohear!
Choice Dental Group of Hawthorne
Thanks for the 5 star rating!
Choice Dental Group of Hawthorne
Xyz Xyz
Very very bad service. I will never come back here again I had to wait 1 hrs and 30 min just to take xray and then an other 1 hrs to take me inside the room after they took me inside the room there was only 1 doctore and had 2 patients i waited other 45 min before the doctore come and see me. THE TOTAL TIME I SPEND WAS 3 HRS AND 35 MIN. The staff sound nice because the wanna take your money away and they dont give a F** about your time.
Thank you for taking the time to bring this issue to our attention. On behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Choice Dental Group of Hawthorne
Melba Calloway
This place gave me the complete run around. I had a referral for am emergency root canal to go to this office. After speaking with their office to confirm my appointment days in advance, I come in to learn that they won't see me today because there was no "referral on file". It is a weekend so they claimed that they couldn't call the insurance company to get any confirmation. I went to my car and after 45 mins I got an emergency dentist on my line who confirmed that I had a referral to see them. I called the office from my car to verify that the referring dentist called to confirm and they told me sure. And advised me that I would only be being seen for a consultation. NOT an emergency root canal. I couldn't help but to notice that many black patients were being turned away for various reason by the front desk. The staff was insensitive to my needs and didn't go out my way to help me in my time of need. I don't recommend anyone to that office, especially African Americans.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com Sincerely, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for rating us, we really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Franchesca Hill
Choice dental has a very clean facility. They have a very nice and professional staff. Its always a good experience when i go.
Kruger Gould
the best super best ever most amazing everyone they are super nice super best my daughter was able to sit there and have pictures done with her teeth and she doesn't do that so there are the bestest go take your children take everyone there is the place to be at when you got your teeth fixed
Shay
The people are friendly. I switched from western dental and i dont plan on looking back.
Kenda Wehrly Williams
Very friendly, clean, and informative. I would highly recommend this Dental office
Lisette Cabral
Just got out of the office like an hour ago, I got my 4 wisdom teeth out. Really good office and doctor was smooth with the removal and nice, talked me out of being nervous. The local anesthesia was pretty great, I didn’t feel anything, just a bit pressure. I would totally recommend this office to anyone out there.
Karla Munoz
Everyone is so nice and helpful. I truly recommend making this your choice dentist.
Daniell Mitchell
We need a consistent team of doctors. This is the third time bringing my kids and there wasn’t a person in sight that was familiar and made my kids nervous all over.
Thank you so much for rating us, Suzzane. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Karen Johnson
I went to get a Crown replace that broke less than 3 months the dentist told me that it was covered under warranty but I had to come back after corporate approved it. I waited months for the approval and was told it was ok to come and everything was approved. Unfortunately it took me a few more months to get to the dentist because of unfortunate circumstances. I waited over a hour for x-rays I get in the chair then they are tell me that the Previous staff that was there is no longer there and is under a whole new management and nobody written down anything about the approval from corporate which was submitted and they don't think it's gonna be covered because I haven't been there to see the dentist which cost me $850 for the broken Crown. That is totally unacceptable I don't think there was a time frame when I have to come and get my replacement Crown and they're gonna tell me that I'm just gonna give them $850 as a loss, I don't think so I'm going to fight them on this from their corporate and my credit card company. Not the way to do business besides the new management seems like they only have one dentist, I walked out didn't get anything done and they telling me I need 4 more crowns are you kidding me. Not giving the dentist another single dime fix the 1st problem.
Dannesha Nash
The staff is always very courteous and professional. No long wait times. And their work is awesome.
Thank you so much for rating us, Jennifer. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Sesalynn Taylor
Very friendly environment. Made my three year old daughter feel comfortable and safe. Me myself my experience was great reasonable wait time and great workers
Shelby Turner
Too many appointments booked and not enough rooms available for service. People were cancelling in front of me. I asked about the doctor from other patients awaiting the same 2 hours and they advise great doctor. This was my first time here and I waited 2 hours for just ex-rays. I left and rescheduled. They need a bigger waiting room and facility as we were standing at times.
Thank you so much for rating us, Julie. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Jessica Lee
How they operate and managing the time is terrible. After taking x-ray, just sitting in the chair without any notifying for 2hrs to see the Dr. for what I needed to do, I've told Dr. I went there to urgently fill-up my broken tooth that pokes my tung and it will take about few minutes to smooth it out, but Dr. disappeared for another 10-20min. . Then lady came over to say that I have to wait until the January for to assign them as my Dentist.... So I said, it's okay. I will pay for today and schedule for serious work later. You know what she said??? "Oh You gotta wait he has three more patients before you and I don't know how much longer it will take" OMG!!!!!! Then what's the point of take appointments!!!! Total wasted of my three hours of morning of the day.
Chanda Love
I absolutely love Dr.Raha Abrapour she is an amazing and excellent dentist. I travel from a whole nother state just to get my teeth worked on by Dr. Raha. She is friendly, kind , and patient. The staff is kind, nice ,and friendly as well. There so understand and have great customer service . I absolutely love this Dentist office ????
Deitrich Finn
Other than the hour long wait before you see anyone, the rest of my time there was fine. No pain ? and it was over before I knew what was happening, that's why I go back!
Sylvia Kamins
I went in for a biannual cleaning, was told I need to have $1200.00 of work done. Then was told I should reschedule my cleaning because the dentist was in the middle of a procedure. Worst dentist experience I’ve ever had. Unfortunately that practice will not earn my business.
Manu Jojo
This Office have gone down and is not worth your time. My appt was for 8:00am & I sat for 2 hrs.... no I would never recommend this office. I walked out Today 11/16/19
Kia Carrion
If you’re in pain be prepared to wait. They overbook appointments and have you waiting 2-3 hours. There’s one dr and 20 assistants. While they do accept medical they pretty much want you to pay cash, by telling you medical won’t cover things they actually will. I wouldn’t recommend this place to anyone.
Susan Adams
Thank you to the wonderful staff at Choice Dental. Dr. Sam was Awesome! I have always hated the dentist because of the pain. But I can honestly say this is the best experience I could have asked for. I had 3 teeth pulled and it was virtually painless!!! The staff was professional and Dr. Sam was very kind and gentel! Thank you so much!
Elias Hernandez
My experiences in Choice Dental group, today Was great and very good. I am planning to move up my Wife and daughter over with me to this dental office. Doctors and staff are very polite and friendly. Elias Hernandez,
Dear Elias, thank you for the feedback. We are glad that the team has taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you and your family at your next visit. Smiles, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Melvin Degrate
my appointment was at 12:00 afternoon only there for a follow up check up from tooth been pulled which would only take 15 min the most i sat there from 12:00 to 1:40 two hour's why have me there at 12:00 and let one or two people in front of me should not have to sit that long the DR. doing more talking then tending to job when he came to me i was out in 10 min
Lindsy Baldwin
Choice Dental Group makes it easy! Jessica, at the front desk, is quick to organize an available booking time, aware of patients conditions, and welcoming to new and returning clients. The employees are smiling and clearly cooperative as a team. The doctors are honest and open to working with your comfort level of procedures, referred or required. I highly recommend CDG!
Thank you Lindsy for sharing your experience on Google and for recommending us! We take great pride in our customer service and taking care of our patients. We look forward to seeing you again. Smiles, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Dustin Roaquin
worst place to go to. tries to charge you additional stuff and misinforms you of the proper procedures.
Thank you for taking the time to share your thoughts about the office! We apologize that you had the impression we were trying to oversell you. Our doctors do their best to present you with all of the options so you can choose a customized treatment plan that works best for you. I will definitely pass your feedback along and invite you to please contact us directly at feedback@westcoastdental.com to privately address your concerns due to HIPPA regulations. Sincerely, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for your kind words, Jordan. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you for your review. We are happy that you feel calm and relaxed with us. It definitely makes your experience at the dental office more pleasant. Thank you for trusting us with your beautiful teeth! Smiles, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Smiles, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Brandon Carter-Wilson
The staff was on top of everything as far as transferring my medical to their office and getting me X-rays. I had a good experience with the dentist and they gave me good options for billing.
Edith Iraheta
Today I had my wisdom teeth removed this morning. My experience was AMAZING, I didn’t have any discomfort throughout the procedure and everything that was expected was explained before hand. The oral surgeon is so detail oriented and he made me feel really comfortable as well as his assistant. Thank you so much!
Naomi Fischler
It’s was a awesome experience with awesome staff and my dentist. Thank you so much
Thank you so much for your kind words, Nermin. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for rating us, Adriana. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Osra Collins
All staff were professional, courteous, competent, good listeners and communicators.???
Thank you so much for rating us, Osra. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Nina Merced
Dr. Mazloomi is the absolute worst dentist I have ever dealt with! No bedside manner whatsoever. Had a few questions on my daughter's dental and he took personal offensive as if I was questioning his character. Simple question "Does my daughter need a cavity filled on a baby tooth that is about to come out". His reply "Ma'am you can do whatever you want, I already told you she needs it taken care of." I asked why he seems upset. He slammed his tool down and told me I could leave. My husband, nurse and 7 year old daughter were there to witness. The nurse felt so bad and she was trying to smooth things over and answer my question that he should have answered. I will be contacting the Dental Board to put in a formal complaint. By the way front desk staff is superb, I feel bad for anyone who has to deal with this Dentist's arrogant imperious attitude!"
Schamone Figueroa
My appointment was at 11am, and I waited almost 2 hours to see the dentist. When I made my appointment I told the dental assistant I was having pain. This place is all about money. These people are careless and dam near inhumane. I wold never send anyone there. If I had a lot of money I definitely wouldn't go there.
Rosetta Lott
Excellent customer service , I didn't encounter one person who didn't have a pleasant attitude. I'm Still "SCARE" though.☹️
Thank you so much for rating us. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Rosetta Jackson-Lott
Exceptional customer service from everyone there. The kindness they show and the dentist really try their best to comfort you and they explain everything to you.
Dear Rosetta, thank you for the feedback. We are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. Smiles, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for rating us, Bobby. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for rating us, Celia. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Gladys Thomas
So....originally went in January 2019 and was told that my new insurance would not be in effect until July 2019 and they would not be able to give me a breakdown on cost for amongst them a hole in a tooth on the upper left side. I scheduled appt for today, 7/06/2019 at 11:00. Leading up to today, received texts and emails to confirm the appt. Yesterday I received a phone call to confirm appt for cleaning. I told the gentleman that my appt was for other work. Upon arrival today, after waiting for over an hour they again started with mentioning a cleaning. I stated that I have been awaiting wirk on a hole in my tooth since JANUARY, that if I wanted a cleaning, could have done so then. They said the dentist I saw was not in, on unscheduled vacation until later in the week. They took additional x-rays and said that tooth is now not salvageable. Had the nerve to ask if I wanted to schedule another appt - told them not in this lifetime. In short, not happy at all with service at this practice. Looks like they slam in a bunch of patients and there is no good customer service! ***Update 7/15/2019... As further display of the lack of customer service, I get a call today confirming my appt for tomorrow, 7/16 that they scheduled without my knowledge.. As I stated to the gentleman on the phone, on my last visit to their establishment, I WILL NEVER RETURN TO THEM.
Thank you for bringing this to our attention Glady's. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for rating us, Victoria. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Joe D.
This place has caused me so much anxiety unbelievable, the weight after your appointment time is an hour to an hour and a half, I've been there 7 times and only been seen twice after 2 hours I had to keep rescheduling other things to do
Kai Ooowwweee
Awesome staff, clean facility, & service was fast & thorough. Very informative with procedure & after care. First time here & I love it. Keep up the great work. ⭐⭐⭐⭐⭐
Dear Kai, Thank you for the feedback. We are glad that the team has taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit. West Coast Dental
Choice Dental Group of Hawthorne
Latarra Smith
My son's first experience in the office was in early March he had a toothache and was able to get in relatively fast, which I liked! The front office, xray technician and dental assistant were very nice and polite. Then comes Dr. Mahzoomi looks at the xray, immediately states that he can not perform the filing as he was not comfortable because it was out of his scope of practice to work on children. He stated that my son would need to see a children's dentist. Okay, thats fine so we head to the front were the young lady tells me she will put in the referral and it could take 6 weeks to process. We leave the office, 1 month passes no word from the office 2 months pass and the 3 months, at this point I call to check in to see the status of the referral. Come to find out they never processed a referral, the young lady on the phone states due to my son's insurance "2 attempts" need to be made before a referral can be place. First, this was not told to me as I exited in March or I would have scheduled a follow appt. Secondly, no attempt was made as Dr. Mahzoomi did not even look in my son's mouth. At this point I'm livid because that is not a good representation of patient care. The young lady scheduled me an appt. For today, we go back....the same dentist Dr. Mahzoomi comes in looks at the xray, this time looks in my son's mouth and says I dont feel comfortable this is out of my scope of practice. He will need to see a specialist. It's disappointing that a facility doesn't see the seriousness of patient care, we have already waited 3 months. Now we will have to wait again for the referral to be process, if it's even going to be really done this time. Nope, not happening to me twice I will be contacting upper management to file a complaint against this facility. Patient care is huge to the success of a company. Update: I still have not received a referral for my son. Had to get my insurance company to call the office directly, and even the rep had an issue with the staff taking care of the manner.
Thank you for bringing this to our attention Latarra. We are so sorry to hear this was your experience with our office and we assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to connect us and send us an email at feedback@westcoastdental.com Sincerely, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Tamika (Beautywithmika)
My husband has been going to this dentist for over 15 years, I have been going for the past 5 years and will say my teeth are the best they have been in years. Since 2017 once management changed along with the staff except Daisy, who is still there and always provides great service. The wait just to get x Ray is over 2 hours before the dentist see you. Office Manager is unprofessional and not people friendly. Not coming back ever again.
Thank you so much for rating us, Irene. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Hawthorne
Choice Dental Group of Hawthorne
Geri
This was my first visit to Choice Dental Group and it was a very good experience. The office is nice and clean, and the staff is very friendly and professional! Dr. Mazloomi was very thorough and so nice, as was the assistant who took my X-rays. I don't know the receptonist's name and wish I'd asked because she was terrific--so friendly and helpful. Daisy and Stephanie were also very professional and helpful. Overall it was a very positive trip to the dentist.Thank you!
Dear Sharon, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Jayne Cabrera
So I get there 30 minutes before my 4pm Appt and then proceed to wait to be called in at around 4:45pm juat to take xrays and basically for doctor to tell me that my daughter didnt need the treatment her childrens dentist office recommended. After speaking g with doctor he then said ok if you want I can give her a filling to take care of the issue her ortho and dentist wanted taken care of but supposedly it is cosmetic now. So what is it does she or doesnt she need the work. Also I was referred to office for specific teeth which didnt make sense for them to take a full set of xrays but of course they went ahead and did so because that means they can charge insurance more. I've worked in the dental field before and because I didnt want to drive all the way to mission hills I gave this place a try but never again, they stay rescheduling people because dr is backed up and of course that's something the front desk does to ensure they make their daily goal somehow meaning they overbook with the thought of some patients may cancel. Thank you for nothing I will never return.
Julia Rojas
Arrived 30 minutes early for my appointment. Waited three hours and didn’t see the dentist. What a waste of time.
Pear Bear
I would refer anyone here. They are attentive , gentle and professional. What ever your means are for paying they find the best options for you. You don’t get dooped!
Jennifer Martinez
My first visit. Waited an hour in waiting room, luckily I was able to get a seat. When I was called upon, they were not able to get me out in time to retrieve my kids from school. Had to reschedule. We'll see how it goes on second visit.
We know our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule, unfortunately, emergencies and unforeseen complexities in surgery at times put us behind. We would love the opportunity to renew your experience at West Coast Dental and we can assure you waiting it not something you can commonly expect. Sincerely, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for rating us, Maria. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for rating us, Cindy. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for rating us, Deitrich. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for rating us, Valeria. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for rating us, Tony. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Thank you so much for your rating, Francisco. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Mayra Gomez
I got my wisdom teeth removed here and aside from charging a ton of money to remove my wisdom teeth, I now have TMJ as a result of the removal. From the week of the removal until now, months later, my jaw pops anytime I try to open my mouth. I visited another dentist as this is not my regular dentist, and I was told that this jaw popping will probably stay with me for the rest of my life and was a result of pulling too hard to remove the teeth. It is more than mildly infuriating and I don't think I can afford treatment. Thanks. I really appreciate it, Choice Dental. Edit: My sister got her braces here and her teeth didn't even straighten that well after a few years with them. Edit 2 years later: Jaw pain. I can't move my jaw right now and I get pain all over the side of my face where the popping has been these 2 years. My jaw still pops, too. Worst dentist ever. My family refuses to go there now. We'd rather deal with our teeth ourselves than suffer the effects of malpractice. And we're working with insurance to get a new dentist
We want to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us another opportunity. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile. Sincerely, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Dear Gabriel, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
Choice Dental Group of Hawthorne
Sasuko Winchester
Very kind and very fast .I love the doctors there and nurses .got my wisdom tooth taken out today and it was fast and painless thank u ❤
Thank you so much for your kind words, Sasuko. We really appreciate you taking the time out to share your experience with us. Cheers, Choice Dental Group of Hawthorne
Choice Dental Group of Hawthorne
Rose Parrish
Never on time! If you have an appointment at 9:00 you probably won’t get seen till 9:30. It never fails every Wednesday, they do not understand that people have to be to work or they have other things to do then to spend all day at the dental/ortho office!
Wahiba Mezrague
If there is Zero star, I would give it to this nonprofessional place. Such a scam bag don't care about, but the money. Tricky, big wait time even if you have an appointment. I would never ever ever recommend.
Dear Wahiba, we are sorry to see that you did not have a good experience. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
Choice Dental Group of Hawthorne
Essence fun and awesome mukbangs 6
I came here to get my braces and they were really nice
Jackass Ass
My experience started a week ago when I went in for a toothache with an abses, pain, throbbing. A full X-ray was taken and I’m sure it was not necessary. I felt as if though I was getting a scat scan. I did a walk in because of the pain I had and did not sleep the night before. I waited about 2 hrs just to see a dentist, they gave me antibiotics for the infection, told me, if I pulled it I would need bone graft $450.00 to hold the gum from collapsing.... I have never heard of that in my life. It’s a back tooth, just pull it out!!! If i wanted it saved it would be $450.00 with my insurance, I cannot begin to phantom the stupidity and money hungry office that I ended up going to. Anyway, I was given another appointment to return June 18, 2018, my nightmares, continues. My appointment was for 11:00 am, I arrived on time, waited for an hour and a half without been seen. I told them I did not want a bone graft inserted in my mouth if the tooth would be pulled, that disappointed them, they won’t make that $450.00 they wanted, so I was given another appointment for next week to see a specialist to pull out a SIMPLE back tooth. Thank goodness my mouth is no longer swollen , because I won’t show up if I were given a million dollars! The staff is terrible and the dentists are all about money. Ratings should start with a 0 star ⭐️ that’s what I would give them. They sucks! I will report them to the ADA as soon as my time permits.
tammie johnson
They were very nice and made me feel very much at home. The service was professional and experienced on what they do best. I would refer any one to. Visit their dental office.
Renee Miller
Actually I had a great time there doctor and her staff we're very very polite.They made my procedure fun less painful. I've never had a fun dental experience like that before. They were all great.
Rhonda Bennett
Very professional and informative. Good experience but wait was too long.
Visanio Vann
I think they just wanted to pull my tooth i honestly. Think they could. Of save my tooth.
Alexandra Ramirez
Best place I’ve been to so far . Doctors are patient and make sure you’re not in any pain . Good quality work ! with doctors who are passionate about their work ?
alejandra jacobo
The front office reception is very disorganized, they had me waiting for over an hour after my scheduled appointment only to tell me that they couldn't get a hold of my insurance for verification. If they would've contacted them days ago like they told me they would, the service might of been better.
Elizabeth Cervantes
I went see Dr. Turkmany for my check up and cleaning. I was very impressed and satisfied with the professionalism that Dr. Turkmany treated me. He took his time explaining my options. One could tell that he takes prides is his work and he cares for his patients. Overall the doctor was extraordinarily! I highly recommend him! The down part is that he’s only there Monday’s and Wednesday’s. He should be there every day. The only horrible thing was the wait time. I waited for more than 3 hours. They need to have an efficient system where they see patients faster. I know is not the doctors fault but the people in the front overbooking patients.
Eliezer Gonzalez
Great and fast customer service! Friendly staff. I plan to come back for my routine checkups
T
If I could give 0 starts I would too. It was my fist time coming to this dental office and the staff is very unprofessional and rude. I received the worst service ever from a particular lady who worked at the front desk her name was “Norma” she has orangishh hair and horrible eyebrows I say this because this was all I could focus on as she spoke. She used my personal information that I provided the office with when I first arrived. She signed me up for their alliance dental credit card without my consent or authorization! Which is illegal I don’t care what she thought or assumed she was wrong! .. She handed me the form to signed for the credit card and three other papers that listed their payment options and told me what she recommended then walked back to the front as I walked to the the front to get more information she cut me off and said “Your Aproved” as if I was suppose to be happy. Being approved wasn’t an issue for me at all, I just simply wanted clear information about the payment options they provide. But for her that was a problem she was very inpatient and had terrible customer service. When I told her I didn’t want the credit card she got upset and said it was to late to change my mind and that I was already approved. I don’t know if the employees get bonuses for the amount of credit cards they are able to sale or whatever the case may be but this was totally unacceptable. I literally still had the forms in my hand nothing was signed or confirmed I told her I wasn’t done reviewing my options and you seem to be in a rush is there anyone else I could speak to she got upset and said the next person will be in in the next hour and she doesn’t want me to wait I told her I waited this long I don’t mind waiting. She even tried to go back and forth with me infront of other customers she was yelling, she put her hand up as if she was giving me the hand and trying to debate all because I wanted to wait to speak with someone else. At this point I’m sure she knew she was in the wrong , after waiting another hour in a half I spoke to a guy name Luis he wasnt empathetic at all all he said is that he would have a talk with her. I don’t see how a grown women can act in that manner in the work place she clearly needs more training. I will be contacting corporate because not only did I receive horrible service but now I have to worry about my credit being effected by this credit card I don’t even want or need. Also after reading other reviews it seems like this dental office is just money hungry and doesn’t really value their customers at all as a young women who works in customer service I expect more and is deeply disappointed is the see I received definitely won’t be back.
Hi Tionna, It's truly concerning to read about your experienceas it's so out of character for us. I can understand your frustration, and we hope you understand that what you describe is the last impression we wish to leave on our guests. If there is anything we can do to answer your questions on the procedure or help with future dental needs, please contact us anytime at feedback@westcoastdental.com Sincerely, Choice Dental
Choice Dental Group of Hawthorne
lance holmes
Visit went well facility clean staff were courteous and professional question were answered in a way that was understandable
Gem Cruz (Gem)
It doesn't Make sense that you have two kids and they make the appts 1 hour apart and that my son appt was at 4 and they end up seeing him at 520pm and my other son appt was at 5 and he was 15mins late because he was stuck in traffic and they tell me they can't see him no more because he was late. So if he was there on time they were going to see him at least at 6pm anyways.. Bad service. They can take 2hours to even take you to a room, but you can't be late because they just won't see you, and when they tell me they are going to see him after I complain, the lady forgets to tell the other staff and I'm waiting 30 more mins until I get up to see what's taking so long and they don't even apologized. So now they see my second kid at 620pm.
Hello, Thank you for bringing this to our attention. We are sorry to hear about your experience with our practice staff. Your feedback is very important and helps us improve the care we provide to our customers. On behalf of the office we would like to apologize for this experience and will definitely pass your feedback along and invite you to please contact us directly at feedback@westcoastdental.com. -Choice Dental Group
Choice Dental Group of Hawthorne
Awailua Alapai
Upon entering this dental practice both my hãnai sister and I were pleasantly welcomed. All staff I came in contact with were professional, friendly, and caring! Dr. Choi's professionalism was "TOP NOTCH" he addressed each of our concerns with knowledge and confidence! I am Blessed to be his patient. Thank-you! and Mahalo!
Shay OH
Nice personable staff. Wait time plan on at least 3 -4 hours in the chair depending on your treatment plan.
2- Serius
Choice Dental is very professional... The Doctor is great and the staff is very courteous... Five Star Rating.
Neil Silverman
I had a great first visit . The staff and everyone was friendly and very efficient. Very nice dental office. Thanks for everything.
Johnathan McFadden
Told I needed a special surgery that my insurance did not cover.... Little did they know I'm a dental assistant and I knew he was full of it... I then went clear across town to my old dentist and showed him the treatment plan from this place and he told me you don't need this. Come to find out this place is a chain office never had a good experience with chain dentist... They are all about how much money they can pull from you and not about care.
LOWtone 14 k (Dig it or I will)
Was a great experience for the dentist I would highly recommend them
NiqSoBeautiful Love
It was really quick! I went in to get an extraction done. That happened in like 10-15 mins. They were all professional and nice! I would most definitely go back and recommend others to go there!
Carol Carter
My experience was very comfortable and very informative. The doctor and his staff are very kind. Thank you for your service.
Jesse “Jarimiah” James
Great staff, professional and quick. My appointments are always quick!
Fernando Ramirez
The staff is very cordial and tactful. Each step of my check-up was fully explained to me and I'm glad I switched to this dental office. The periodontist here is friendly and great.
Susy Torres
Choice Dental has some of the friendliest staff I've ever met. Yesenia, Emily, and the other girls whose names I always forget are EXTREMELY nice, very professional, amazing human beings. Every time my daughter and I come to our appointments they know who we are, call us by name and treat us very, very nice. The dental assistant whose names I forget love my daughter and treat her like their own niece, daughter they are all awesome! I wish I knew everyone of their names to put it on here. Dr. Tartakow is awesome as well, fast and always takes the time to explain things. He always jokes with my daughter and makes her laugh. She really enjoys coming to the office even though she's scared of dentist, but he always makes if fun! This group of staff at the HAWTHORNE facility is an amazing and awesome group and I love coming to see them and talking to them. Always accommodate our appointments to our schedules. The hospitality is #1 and it personally makes me feel like I'm with friends. Thank You for all their hard work, dedication & AMAZING SERVICE TO THE COMMUNITY but most important to my daughter and I. Note: Please share this with them! Always grateful, Jackie & Susy Flores ?
Marcy Boulette
For those that say this place is awesome...They must have paid to have the good drugs. There is nothing good about this place. Went in for an extraction. I have bad teeth. I know this. I have an infection in my back bottom molar. I wanted it pulled. Very simple. They come in and try to tell me they will not just pull one. I need multiple. I tell the lady, no... I just need one pulled. She proceeds to tell me that she doesn't know how much to charge because she pulled the information from an automated system. I show her my documentation straight from the insurance broker. She says she can charge me her price. I ask if I can be refunded after they figure out that they've over charged me. Nope. The overage will be posted on my account. Ok... So you want to steal from me? Not gonna happen. She kept refusing to even give me a price for one extraction. I finally ripped off the bib and walked out. What a worthless bunch of people. They're not in it for anything but the money. And the dentist? Well...He's a piece of ish. Looked at my mouth and x-rays for all of about 2 minutes. If that! As he walked out he said "she'll be in to talk to you". I asked "what about this extraction". His reply... "Yah...she'll come in to talk to you". He had no intention on doing a simple extraction. This man needs to be reported for malpractice.
Kayla Davis
Great experience. Fast, efficient; everything that was being done or needed to be done was explained thoroughly
Robert Griffin
The staff was wonderful. The service was great. I would recommend all my friends and family to Choice Dental. Thanks
henry fredrick
They keep telling me my dental insurance would not cover any procedures, I challenged my company and they DID pay. Saving me $$$$$.
george zeyadeh
Fantastic and very comfortable experience very pleased with the quality and honesty of the staff and dentist Dr.Wassif Turkmani did a fantastic job and made me feel very comfortable and relaxed.
L Diaz
I would give them 0 stars if I could. They take advantage of the elderly and offer very poor service! Shame on you Choice Dental!
Zosimo Genota Jr
The experience was a big relief. They exactly know what to do. Thanks guys
ashaj111 studio
Fantastic staff! Very friendly, good with kids, accommodating, and do great work! Highly recommended.
J C
Great customer service! I felt very welcome and comfortable - I left the office feeling very satisfied.
Byron McIntyre
In July of 2014 I had an implant,a deep cleaning, and a cavity filled. The total was somewhere around $4400 dollars I had insurance and at that time they claimed that my insurance covered very little, I took their word. Well Jan 2015 I went in for a REGULAR cleaning with NEW INSURANCE. They wanted me to pay $272 out of pocket and tried to sell me on some cosmetic work that I had already declined before. I had to get to work earlier that day so I rescheduled for the next day and that gave me time to think about it. I called up Nu Image in Inglewood, same insurance, next day, regular cleaning. They charged me $0. hmm…. whats wrong with this picture ? Well I now can't help but think that I was overcharged for the work I had done back in July. I thought the staff at Choice was great everyone was nice and professional BUT, their pricing is OUTRAGEOUS ! Looks like this facility will not be my CHOICE from now on.
John B. Young
I have so much to say about West Coast Dental, including that I am so thankful to have found the best dentist in the area. First of all, the staff here is just great. I am always treated with respect, and each staff member is always extremely courteous to me, my wife, and our children. And we love our dentist! She is truly a kind, passionate, and hard-working dentist. You can tell that she takes her job very seriously, and never adds on procedures just to make extra money. Another great thing about this place is the cost! Their prices are low, but they also accept insurance and offer various payment plans. We got their dental discount plan, which is just perfect for our family.
Contact
12730 Hawthorne Blvd Suite D
Hawthorne, California 90250
310-644-4000
Hours
Mon - 9:00am – 6:00pm
Tue - 9:00am – 6:00pm
Thur - 9:00am – 6:00pm
Fri - 8:00am - 5:00pm
Sat - 8:00am - 4:00pm
...