28237 Newhall Ranch Rd, Valencia, California, 91355
WCDCustomerService@westcoastdental.com
661-257-4242
West Coast Dental Valencia: Modern Dentistry with a Personalized Touch
Welcome to West Coast Dental & Orthodontics of Valencia—where cutting-edge dental solutions meet compassionate care. Whether it’s your toddler’s first dental checkup or your own cosmetic smile makeover, our skilled team delivers comprehensive care for the entire family—all in one location designed for comfort and convenience.
Comprehensive Dental Services in Valencia
From routine cleanings to complex procedures, our clinic offers a full spectrum of dental and orthodontic services to meet your needs at every age:
Preventive Care for Long-Term Oral Health
Stay ahead of dental issues with regular exams, low-radiation digital X-rays, fluoride treatments, and protective sealants.
Smile-Enhancing Cosmetic Dentistry
Revitalize your appearance with professional teeth whitening, porcelain veneers, and custom cosmetic solutions designed to suit your goals.
Advanced Restorative Dentistry
Restore strength and function with expertly placed fillings, dental implants, bridges, crowns, and full-mouth reconstructions.
Braces & Clear Aligners for All Ages
Choose from Invisalign®, Clarity Aligners, or traditional metal braces to straighten teeth and boost confidence—whether you’re a teen or adult.
Kid-Friendly Pediatric Dentistry
We make dental visits easy and stress-free for kids, using gentle techniques and a fun environment to build positive habits early on.
In-House Oral Surgery & Root Canals
Need a wisdom tooth extraction or root canal? We provide surgical care onsite, minimizing referrals and maximizing your comfort.
Emergency Dentistry & Sedation Options
Dental pain can’t wait. We offer same-day emergency appointments and calming sedation choices for a stress-free experience.
Insurance & Payment Made Simple
We accept most PPO and HMO insurance plans, Denti-Cal, and offer flexible financing through CareCredit—so great care is always within reach.
Your Neighborhood Dental Experts in Valencia
At West Coast Dental of Valencia, we treat you like family and care for your smile like it’s our own. Experience top-tier dental care in a warm, welcoming setting—right here in your community.
Book your appointment today—online or by phone—and smile with confidence tomorrow.
Britney
Hi Britney, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you faced during your treatment and that you feel your care did not meet your expectations. We take all patient feedback seriously and are committed to maintaining high standards of professionalism and quality care. Your concerns have been shared with our leadership team to review and help us improve our services moving forward. We appreciate your input and the opportunity to learn from it. – Canyon Dental Group
Canyon Dental Group of Valencia
We greatly appreciate this and look forward to seeing you again very soon! - Canyon Dental Group
Canyon Dental Group of Valencia
nicholas korth
TLDR: I do not recommend going to this facility or spending your hard earned money with this office. Stay away unless you like being overcharged, wasting your time, and frustrated. If you’re sitting on the phone waiting for the dental group to help you, I’ve got a story for you below. Not impressed at all. Showed up as a new patient for a teeth cleaning at my 10am appointment. 10:08 Filled out the paperwork and submitted everything back to them. 10:41 i’m taken back for prelim Xray’s. 11:23 the dentist sees me and provides a couple options and recommendations. 11:42 an assistant comes back with the recommended Invisalign price or option 2 with night guard and some preventative treatment. I pass on the extra stuff, I just want my teeth cleaned. They inform me that the teeth cleaning and discharge will take 40-60 minutes on top of being there for over an hour and a half. Rescheduled for the following week just to get it over with. No way is it normal to spend over 2.5 hours at a dentist for a scheduled teeth cleaning. And it was super odd that they had me e-signing 2 separate documents at the bedside. Never had to do that before. ————— update 1 Update. They accidentally charged me an additional $238 after paying $106 on the first day of service. We’ll see if that is resolved, whether an accident or nefarious activity, I can’t say. Mary, at canyon dental, is working on right now, so I do appreciate the help from their staff. She promises to call tomorrow, Saturday, so I’m appreciative of them working on the weekend to resolve this. The second return date resulted in an additional $81. This was for a routine teeth cleaning for a new patient and I do have insurance and this dentist is in-network. $425 for a routine teeth cleaning is more expensive than I’ve paid at any other dentist. Still not happy. If this gets resolved, I’ll update the post, but here I am a month later and still giving this place 1/5 stars. I don’t plan on returning. —— update 2 12/3 - Almost 2 months after the initial visit and still no resolution. I reached out to the office twice, asking for the updated invoices. They sent one of two invoices and not even the one that matters. Somehow I still owe just shy of $300 on top of the $106 copay from the first visit. Don’t waste your time with this dentist, you’ll get overcharged, bait and swapped, have limited support from their facility, and still owe money and waste additional time trying to get anything resolved. —— Update 3 1/21/2025 - 4 months after the service - still no resolution. Insurance says that dentist billed for X-rays coded under medical necessity. Insurance doesn’t know why there would be additional X-rays deemed medical necessity in addition to the initial X-rays since i was a new patient seeking routine teeth cleaning. Dr’s office claimed that the dentist would call back to clarify on numerous calls, they have yet to do that in the last 4 months. However, they continue to send me monthly invoices for the outstanding debt. Insurance called the dental office for a three way call. The dentist placed the insurance company on hold. Then proceeded to hang up on the insurance company. So now we’ll start the calling process again. Currently sitting in the car going on 43 minutes for the phone call, hoping for a quick resolution. I would give this a negative star review if I could. A zero star review means that I didn’t get any benefit from this, whereas I’ve been on the phone with insurance and this office numerous times. So I’ve paid for the privilege to waste my time with no recourse against the dentists office. Update 4 Insurance couldn’t get ahold of the dental office because they kept placing them on hold. They recommended that I drive to the office and talk to someone in person. This place is a jokeeeeeeee. Update 5. 3/26/25 Waiting in the lobby to talk to their billing expert about the charges because no one picks up the phone. The bill was audited internally and reduced $75, but I wasn’t notified. They are threatening collections with no explanation of the balance.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your appointment, please email us at info@westcoastdental.com detailing your experience along with your contact information. We look forward to hearing from you soon.
Canyon Dental Group of Valencia
Mylyn Quiambao Streeks
I feel disappointed to orthodontia Dr.Douglas William at canyon dental group to refused to see my son 10 years old. We had first appointment that my son scared to death to the needle that supposed to have sedation bcoz of trauma from the fast he refused to cooperate for 2 times that day,then we made another appointmentafter2 weeks that day he is ready to cooperate he is brave enough to do the procedure they refused to see my son. Bcoz he said he didn’t cooperate them last time we there,I feel hurts but he is he has right to do that,but I wish as a Doctor shouldn’t do that,His assistant was rude I don’t see any comfort from her to encourage my son to cooperate.but the other staff front desk working there they did the best.
Thank you for choosing Canyon Dental Group to fulfill your dental needs. We wish you continued dental health!
Canyon Dental Group of Valencia
michael carger
I was recommended to this place on a referral and love their work so much. I transferred my dental office to them. I live in Lancaster, California. And don't mind driving 45 minutes to get my service. The staff is friendly and very helpful. If you need any type of work, I won't recommend this place.
Thank you for your kind words! We're happy to hear that you love our work and find our staff friendly and helpful at Canyon Dental Group. We look forward to continuing to serve you!
Canyon Dental Group of Valencia
Hi Yanz, thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. If you have any questions or would like to speak with someone regarding your experience, please call our customer service line at 833-451-1298. We look forward to hearing from you soon.
Canyon Dental Group of Valencia
S
FABULOUS DENTAL GROUP! DR. ANDRABI, MARIVONNE, FRIDA AND EVERYONE EXCELLED IN THEIR POSITIONS WITH EFFICIENCY, HONESTY AND CLASS TRYING TO MAKE THE CLIENTS HAPPY AND ACHIEVE THEIR DENTAL GOALS. DR ANDRABI IS A DENTAL GENIUS WITH COMPLEX CASES ALL DONE WITH FINESSE AND KNOWHOW, ADHERING TO ALL THE ANTISEPTIC RULES ASSIDUOUSLY. VERY CLEAN PLACE WITH A WELCOMING AND KIND FRONT AND BACK STAFF. YOU WON'T BE DISAPPOINTED AT CANYON DENTAL GROUP!
Thank you for your kind words! We're happy to hear that Dr. Andrabi, Marivonne, Frida, and our team provided you with efficient and exceptional care at Canyon Dental Group. We look forward to seeing you again!
Canyon Dental Group of Valencia
Erica
Run! Sleazy, sleazy, sleazy. Save your money,, I wish I can give a -5 stars this is the worst place. Gave my husband a quote for all kinds of work adding up to almost $3k out of his pocket including the cleaning which was the only reason i scheduled his appointment,,, he was told an ultimatum of he would have to get all the work done or nothing. This place is a joke.
We apologize for the negative experience and the concerns regarding the treatment plan provided to your husband. Thank you for your feedback, and we are committed to addressing these issues to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Canyon Dental Group of Valencia
Angela Black
My daughter came here for an infected tooth. The dentist named an antibiotic when we went to the pharmacy. It was not the antibiotic the dentist named. I had to call them and get them to send the right medication to the pharmacy. It Does not give me much faith in this practice and especially after reading all the negative reviews am I doing right by my daughter by taking her here?
We apologize for the medication error and the inconvenience it caused. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Canyon Dental Group of Valencia
Richard Sandoval
THIS dental group STEALS YOUR MONEY!!! I am writing this review because my wife and I have not been to this dentist office in over a year and all of a sudden there's a new bill they have sent. This is actually the SECOND time they have done this. Their Accounting manager says she knows your insurance and what the amount should be. After paying for over $2,500 dollars worth of work, all of a sudden there's another bill. After I paid that one, now there's a second. On top of stealing your money they harass you every single day with phones calls to try to force you to pay. Literally every single day. I've tried to speak to anyone there but they refuse to give a call back. Terrible terrible place to go to.
Thank you for taking the time to share your feedback. We are sorry to hear your circumstance. I have forwarded your review to our corporate management team. We would value the opportunity to hear more details regarding this matter. Please call our customer service line at 833-451-1298 detailing your experience. Thank you.
Canyon Dental Group of Valencia
Elena Sanchez
Don’t come here! I was excited to try a new dentist closer to home. Went through the trouble of switching my insurance provider around. Set this appointment up a week prior. They didn’t even bother to call or text to notify me that they were closed this Saturday. When I got to the office there was no sign saying they were closed. Waited for 10 minutes until finally I got through calling their numbers. I wasn’t sure if maybe they were running late. The lady on the phone was rude. She also said that the notes said my voicemail has not been set up. My voicemail has been set up my entire life lol. All this to say save your time and money and go somewhere else. This is how they treat new patient can’t imagine how they treat someone who has been there before.
We apologize for the inconvenience and lack of communication regarding your appointment. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Canyon Dental Group of Valencia
We apologize for the inconvenience and any time wasted during your visit. Thank you for your feedback, and we are committed to improving our service. Please contact our office directly so we can address your concerns and find a resolution.
Canyon Dental Group of Valencia
Isabella Huffman
This dental office has to be the most unprofessional, unorganized, borderline malpractice ridden office I have ever had the displeasure of visiting. I have been a patient here for 2+ years now and can assure you that if you are looking for dental care, this is not the place. They have never been able to hold a regular and consistent orthodontist in their office and often times the staff would show up late to appointments. Because of the constant change in orthodontists, the problems with my teeth have NEVER been fixed, despite spending many years wearing their 3M retainers and regular check ups. First orthodontist didnt even address the the scooping in my front teeth and fit me for retainers to straighten my teeth. The second orthodontist seemed promising, as she noticed immediately some popping in my jaw - but then surprise surprise she stopped working there! The third hardly listened to my concerns and wouldnt even check my teeth when i came in for checkups, leaving me in the hands of assistants who would often just hand me new packs of retainers and send me on my way. Did i mention that the retainers cost me 3 grand?!!! Then in recent months, there was an apparent glitch in their system which charged patients the portion of their dental bill that is supposed to he covered by insurance. I got a random bill in the mail for 600 dollars!! I called immediately and was given a run around as to why i could not speak with the financial department, but that it was definitely just a glitch and it would be resolved. I called, repeatedly, for MONTHS. Every time, same answer. “It is just a glitch, our financial department is working on it, we will call you when its resolved.” Not that I am all that surprised at this behavior. Just before the billing issue, they had me in to do impressions for yet ANOTHER round of retainers & they lost the impressions! I called for weeks, asking if my retainers had come in yet, only for them to give me a similar run-a-round; assuring me they would call when they located them. It wasn’t until i drove down to the office and spoke with someone in person before they FINALLY admitted their mistake and had me do the same impressions again. I have officially given up on this place. They will not see me again, despite still having an entire box of retainers left at their office. They keep emailing me and telling me that i am overdue for my appointments, well they are overdue in some decent customer service. Avoid this place at all costs.
Thank you for taking the time to share your feedback. We are sorry to hear your experience in our office was less than exceptional. We would value the opportunity to hear more details regarding this matter. Please email us at info@westcoastdental.com with your contact information so that our regional director can reach out to you directly and help resolve any questions you may have. Thank you.
Canyon Dental Group of Valencia
Hector Davis
Totally dishonest recommended a root canal and extraction they could not explain to my satisfaction the reason for the root canal so I went to a second opinion went back to my previous dentist in Tijuana Mexico. I tried to use a US Dennis, Dennis and Tijuana extracted my tooth for half the price, and could not find the reason for any root canals I don’t feel this. Dennis is very ethical.
We apologize for the experience and the concerns regarding the recommended treatment. Thank you for your feedback, and we are committed to addressing these issues to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Canyon Dental Group of Valencia
Sabrina
If 0 was an option I would select it. The first time I came I didn’t have any major issues but I did have to wait a long time and I was going for my 2 year old so it was a bit rough. They literally only brushed his teeth for 45 seconds and then told me to make sure I floss for him (they didn’t floss) and I turned down the fluoride because so things I read online and I wanted to do more research. Made another appointment for 6 months down the road. But since I had a copay I needed a copy of the receipt so I could get reimbursed from my FSA. I called them and them emailed me it and I noticed that billed insurance for fluoride, which never happened! I couldn’t believe it. I called and asked why they did that and they said he got fluoride but he was on my lap and definitely didn’t. That was a big red flag to me. I wanted to cancel the appointment after that but it’s the only dentist I can go to with my insurance without driving out of town. Well then the second appointment came up. They called and texted(twice) me to confirm the appointment for 4pm then the day of I get another text saying the appointment is at 3:30. I had to call and they did say it was 3:30. I had already updated my calendar to 4 so they said that they could change it no problem. I get there 3:50 and wait 25 minutes with a 3 year old. Then I go sit down and wait another 20 minutes in the room. The doctor finally comes in and they say it is just a visual exam and he says his teeth or fine and the doctor seemed confused why I came in for a visual exam without having an issue. Well I came for a cleaning! Then a lady tells me I can wait for a cleaning but there are “other patients” ahead of me. I asked how long she came back and said 20 min. And I said it took less than a minute to brush his teeth the last time. And she came back saying someone would come right over. Waited 5 min no one came so I just left. On the way out I asked for a print out of what was down and they couldn’t figure it out and I had to tell them just a visual. The employees were just blank faces and never apologized for the mix up. It was a bit ridiculous and I will never got back and would t recommend them to anyone.
We apologize for the long wait times, billing issues, and confusion during your visits. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Canyon Dental Group of Valencia
Delvin Hines
What a shame!!! They called to let me know what I needed to be done was approved. I asked multiple times to make sure I wasn't gonna have to pay out of pocket they assured me, I got to the office and boy did that change not only the extreme price($4000) for one tooth but I showed up at 1045 fo my 11am appointment after waiting over a hour i get a chair and the doctor blamed the receptionist for telling people false info, she leaves im sitting waiting as someone passes my wife asked for some help to get started they once again put us on hold to charge us after waiting another 20 min I finally gave up and walked out....not only do I not suggest you go there but I suggest they get new employees or train them properly...nothing is worse than someone doing a job for money and have no care for the people they serve....
We're truly sorry to hear about your experience and the frustration it caused. We appreciate your feedback and encourage you to reach out to us at info@westcoastdental.com with your contact information so we can address your concerns directly and improve our services. Thank you for bringing this to our attention.
Canyon Dental Group of Valencia
Lorena
First at all should be 0 stars for this place, Terrible experience, will never return. I question the expertise at this facility . The staff was unfriendly, did not engage with myself or my daughter who was a new patient and she is only 10 years old. Incredibly unprofessional and frustrating, I will actively discourage people from using this dental group. Do NOT use this dentist if you value your time. Do not recommend.
We apologize for the unprofessional experience and the lack of engagement with you and your daughter. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Canyon Dental Group of Valencia
Rosy Bloom
Waited 2 hours after our appointment to be seen by our dentist . So be patient !
We apologize for the long wait during your appointment. Thank you for your feedback; we'll work on improving our scheduling to better serve our patients.
Canyon Dental Group of Valencia
jennifer wooden
Terrible experience, will never return. I question the expertise at this facility as my daughter's cleaning took 5 minutes. The staff was unfriendly, did not engage with myself or my daughter who was a new patient. Do not recommend.
We apologize for the unsatisfactory experience and the lack of engagement during your visit. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can address your concerns and find a resolution.
Canyon Dental Group of Valencia
Michelle Villagomez
Idk what all these messed up reviews are about I've been coming here for 5 years and I've never had a bad experience. I'm usually late to all my appointments and still I get called in like 2 minutes later and I can usually get appointments like the next day depending on the time I call I can sometimes go in the same day. I've gotten my wisdom teeth removed here, no complaints. Yeah they have like upsells you know that insurance doesn't typically cover but I mean you can always say no. It is a business after all. I paid out of pocket for my night guard and they're very flexible with payment offering several different options. The providers are very sweet and patient even when I start freaking out about needles they're very accommodating I've never even had one give me like an exasperated sigh or anything and I've always felt like my comfort is a top priority for them.. BTW they accept ALL insurances including medi-cal(mine).... I'm pretty sure I saw a sign outside stating that once.
Thank you for your kind words and for sharing your positive experiences over the years! We're happy to hear that our team at Canyon Dental Group has consistently prioritized your comfort and provided accommodating service. We look forward to seeing you again!
Canyon Dental Group of Valencia
Sandra Sanchez
If I can give them 0 starts I would. From the start I was very clear I only wanted to have the procedures my insurance covered & nothing else. I was losing my coverage at the end of the month and loosing my job. I notified the office clerk of my situation, the Xray technician before he started and during the X-rays, due to the amount of X-rays he was taking. notified the doctor and the billing coordinator. All I kept hearing was yes, I have good insurance up to 2,000 and it would cover all but 175.40 which I paid out of pocket. About 3 weeks later I get 269.00 bill and a few days later another $359.30 bill I have called 7 times to speak to someone about this and they told me they would have the office manager Eli call me. Since she would need to call the insurance. When I do call She has been unable, she left early and today. She did not come in to work. I asked if someone else could help me. My bill is due on Monday and no one can help. I’m now stuck with a $630.00 bill and unable to get any assistance on the matter. My insurance said they denied coverage because of the amount of X-rays taken and because how they submitted the bill pass my coverage. Unfortunately I’m stuck in the middle with a bill that will become pass due and being affected my credit.
We apologize for the billing issues and the lack of assistance you have experienced. Thank you for your feedback, and we urge you to contact our office directly so we can address your concerns and find a resolution.
Canyon Dental Group of Valencia
R C
This Dental group has some of the most unprofessional doctors in the business. Their assistants are also very unprofessional. I guess the fruit doesn't fall far from the tree. Don't get me wrong, they do have some very good assistants in the practice. They also have some, not all, good receptionist. The reason for the 1 star is because of the accumulation of bad service over the past visits. I don't normally post reviews, but the service is so bad that something has to change.
Thank you for bringing this to our attention. We are so sorry to hear this was your experience with our office and we can assure you these are not normal occurrences. We have passed along your experience to the Office Manager for further review. If you need additional help or have any questions, we urge you to call our office or send us an email at info@westcoastdental.com.
Canyon Dental Group of Valencia
Vilma Rebeca Vasquez
Very bad service starting with the fact that they put Braces on my 6 year old daughter and I had to pay elsewhere because they will take them off because that job was very bad ? the receptionists were very bad everything there was very bad not recommended do not take your children there
We are sorry for the poor service and problems with your daughter's treatment. Thank you for your feedback, and we are committed to addressing these concerns to improve our service. Please contact our office directly so we can resolve your concerns.
Canyon Dental Group of Valencia
Frank G.
I visited canyon dental group for dental specialist and they take x-ray my teeth and after they said i need orthodontist specialist and they said they don't have that on their clinic and they don't know where to refer me, also my parent did the process for his crown with them and my parents after they work he went at home and he started feeling a lot of pain and went back to the clinic canyon dental group said you need to see orthodontist specialist ,why they did the crown job if they not professional for that job i will not recommend to anyone.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at info@westcoastdental.com with your full name and contact information, we will send your information to our corporate management team so that we may contact you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Canyon Dental Group of Valencia
We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Zoo Lu
I never write these, but after my visit today, I felt I really needed to... Do NOT use this dentist if you value your time. I had an appointment at 930am, didn't see the specialist until 1020am, then they need to do some other work but they're overbooked so I'm waiting around in their chair waiting for the dentist, finally get seen then they decide I do need specialist work and to just sit in the lobby and wait. I finally left after the FOURTH HOUR. I just made an appointment with another dentist and changed my insurance then and there. Incredibly unprofessional and frustrating, I will actively discourage people from using this dental group.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office. We try our best to ensure that these types of occurrences do not happen regularly. Again, we apologize for the wait and are working our hardest to minimize excess wait time in the future.
Canyon Dental Group of Valencia
Gloria Libutti
Dr Andrabi is the best at canyon dental group. Rose her assistant, and dr Andrabi are very professional and helpful. I travel 90 min to get my teeth worked on by them.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
Canyon Dental Group of Valencia
Mike Lajeunesse
I take my kids here, I love this office! Special shout out to Xochitl and Rose and the Doctors! ❤️?
Thank you for your review! We understand how scary the dentist can be, especially for children! Our goal is to help our young patients feel as safe and comfortable as possible while under our care. We are so happy we were able to help get your kids on board with maintaining healthy teeth and gums. We can’t wait to see you and your family again very soon.
Canyon Dental Group of Valencia
Ashlynn Doerbecker
First time there, go in for a cleaning, they require you to purchase x-rays if you plan to be a patient there (this may be normal?) I had booked a cleaning for myself and my husband. I arrived on time, I was called 40 minutes after my appointment time. After x rays I was taken to the room where I sat for another 40-50 minutes. Beyond and hour and a half after my appointment time they still had not begun my teeth cleaning. I ask when they'll begin, they say soon, and after 10 more minutes they say they don't have the staff to clean my teeth for another 40 minutes (which would be 2.5 hours after my appointment time). I finally rebook to actually get the cleaning. They tell me I need all this work done. I get a couple cavities filled...it's been a few weeks and have pain in one of those teeth. My husabnd...had the same experience minus the long wait time. He had his teeth cleaned and a cavity filled and that filling was hurting him. They saw him right away and confirmed she'd "drilled too deep for the cavity" and the filling was hitting a nerve and that he'd probably need a root canal.... ? Neither of us had any pain in our teeth prior to using this dentist. Both were convinced to fill cavities and now both of us are experiencing nerve pain in the teeth that had work done. The whole experience genuinely felt like they are trying to scare you into more and more procedures and if that doesn't work then conveniently both of our cavities (which we'd never had prior to coming to this dentist) will likely now need root canals due to the over drilling. The front desk team is very nice. That's a plus. But I would stay far far away.
Dear Ashlynn, Thank you for sharing your experience. We sincerely apologize for the delays and any discomfort you and your husband encountered during your visits. We understand the frustration caused and deeply regret that we did not meet your expectations. Clear communication, timely care, and patient comfort are priorities at our practice, and we will review our scheduling and treatment protocols to ensure a better experience moving forward. Your feedback is important to us, and we are committed to using it to improve our services for all of our patients. - Canyon Dental Group
Canyon Dental Group of Valencia
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Brian Jurow
Dr. Andrabi and her staff were professional, courteous, and compassionate. While I am fine with most other medical procedures, I am pretty nervous and scared of going to the dentist lol... They helped me out here. I was in a world of pain, and they did their damned best to accommodate me, took their time with me. Taking x-rays was even difficult due to the amount of pain I was in. I had 2 tooth extractions and bone grafting done. Dr. Andrabi and the assistants working on me were extremely patient, and gentle with me. They did all they can to keep me assured that all was good, and got me through it. The post-surgery pain is nothing compared to what I went through before, its an actual walk in the park. There are mostly good reviews for this dental group, but I can assure you, the few bad reviews on here don't seem to be warranted. I wouldn't want to see another dentist now after going here. Thank you all so much for treating me.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Cesar Franco
GREAT TEAM OF WORK, I 100% RECOMMEND THIS PLACE TO TAKE CARE OF YOUR HEALTH MOUHT.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Anwar Issa
The most unprofessional office.very rude staff, very disrespectful group of employees, they don't know how to talk to people, they don't ask to do things politely they only give orders, when I was called to go see the dentist, the hygienist order me to rinse my mouth that made me feel myself so uncomfortable .The way he told me to rinse my mouth was very insulting( rinse your mouth)... I don't think they are qualified doctors or assistants, I left without any procedures because I was scared of the staff being under qualified. I don't recommend this clinic to anyone.
We apologize if any of our doctors or staff came off as unfriendly in any way, as we promise that is never our intention. We would love to get in contact with you to discuss this issue. Please email us with your full name and contact information at info@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Canyon Dental Group of Valencia
Annabelle Munoz
Best Office in Santa Clarita. Brianna is the best receptionist. Rose was awesome assisting the doctor.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Christian S
Always pleased when I have my appointments. Dr. Toor and her staff are ALWAYS pleasant and attentive. I would definitely recommend this sentry to anyone who is looking for a new dentist.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
Canyon Dental Group of Valencia
Patricia Alvizures
Great experience everyone was super nice and friendly! My son feels very comfortable when he comes to his visits.
Thank you for your kind words about our team! We are glad to know we were able to make your son's appointment comfortable. We greatly appreciate your feedback and look forward to seeing you both again soon!
Canyon Dental Group of Valencia
Wendy Chavez
They explain each process very well, very good job. I have been assisting with them for many years. I recommend it.
Thank you for trusting our practice. We look forward to continuing to provide you with only the best dental services for all of your future appointments, and we hope to see you again very soon.
Canyon Dental Group of Valencia
Jerome Dawley
This office always takes great care of me. The staff is very professional and awesome!!
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Canyon Dental Group of Valencia
We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
T Winter
The dentists seem very skilled, front desk is nice. Will be back for future appointments
Hello, we’re glad you had a great experience at our practice. Thank you for choosing Canyon Dental Group of Valencia for all your dental needs, and we look forward to seeing you at your next appointment!
Canyon Dental Group of Valencia
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
sierra rave
The dentist was amazing she performed a much needed cleaning in my teeth and with no pain! She really is talented. All of the staff and assistants were amazing and very caring while taking care of their patient. Every one was very kind and easy to talk to . Great place to come
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon.
Canyon Dental Group of Valencia
We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Claire Martinez
Hi my name is Claire Martinez-Gandara I'm truly blessed to have Dr Andrabi and her team. Initially I was so scared and in pain and so stressed out...but Doctor Andrabi made fee safe, comforted...and encouraged...I've been with her for a several years...she has been patient with me...she is a very caring person...her whole team has changed my life forever...there were moments when I would cry because I was embarrassed, but Today I can Smile with Joy and confidence...I feel Beautiful because of her and her team...they have made me feel like family...I pray God will shower her ,the team and their families with everlasting Blessings....Thank you Dr. ANDRABI FOR CHANGING MY LIFE FOR EVER...LOVE YOU AND YOUR TEAM!!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Alberto Arteaga
They treated me very well, they are very professional, they explained everything very well about what my son occupies
Thanks for your review. We are happy to know that you received professional treatment and that they explained well what your child needs. We hope to see you again very soon. -Canyon Dental Group
Canyon Dental Group of Valencia
tammy lopez
i love canyon dental group especially Natalie , Rose and sergio they are all amazing . They always take care of my xrays . Cleaning. Thank you also Dr Andrabi . Great team! I will be back soon!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Natalie Diaz
I love rose so much she does the best cleanings I recommend for rose to do ur cleaning. ??
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Canyon Dental Group of Valencia
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Canyon Dental Group of Valencia
We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Michelle Villanueva
Always get the best cleaning from Rose! From front to back staff they are all amazing and friendly. Thank you canyon dental for always taking care of me and my family. I will be back soon!
Hey Michelle, we're pleased you had a great experience at Canyon Dental Group. We strive to provide quality oral health care in an accommodating and professional environment for all our valued patients. We appreciate you for entrusting us for your dental needs, and we look forward to seeing you and your family. We wish you all continued dental health.
Canyon Dental Group of Valencia
We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Thanks for your comment. We hope to see you again very soon! -Canyon Dental Group
Canyon Dental Group of Valencia
Harp
First visit Great experience nice friendly staff and not over priced. I recently had a dental emergency (cracked tooth) and was referred to Dr. Toor by a friend. I couldn't be happier with my experience with her practice. During my appointment, Dr. Toor took the time to thoroughly explain my treatment options and answer all of my questions. She was attentive to my concerns!
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Rubiya Multani
When it comes to be scared of a dentist...I'm it! I have been to USC Dental School for the cost, but hands down, this office is the place to be; it’s worth every penny they charge. I don't have insurance, but I am a patient for the rest of my life! I don't know how Dr. Toor did it but, I felt no fear when they were preparing me for an extraction. I had very little pain the day afterwards! Great thing about this practice is flexible payment plans. I tell everyone about Dr.Toor and her friendly staff, the cleanliness of the facility, and most importantly...the modern up-to date technologies they have!
Shub Multani
Absolutely my best dental experience. They are consistent, professional, and really kind. Dr. Toor has been my dentist for a couple of years and she is THE BEST. The entire staff is incredible! My girlfriend underwent Invisalign treatment with Dr. Kathiriya, and she is absolutely delighted with her overall experience. Cannot recommend them highly enough.
Laurie Kares
I was a new patient Sept '23 and had 2 visits. I liked the female dentist & had consult with Endodontist (Endos typically only come 1/2x a month). I sat down with scheduler for Root C. procedure and put appt in my calendar. I went to appt and office didn't have it scheduled AND Endo was not even in that day. The customer service was very bad and a red flag. No apologies or attempts to offer solutions. I walked out. The next week I left 4 messages for Office Mgr to call me and have not heard from anyone there for 2 1/2 weeks. Another red flag. I found another dental office even though its a hassle because I've learned to pay attention to red flags. Laurie
We thank you for highlighting our staff for exhibiting their attentiveness and care during your visit. We look forward to serving you again with the same level of patient experience.
Canyon Dental Group of Valencia
Gilbert Lopez
Excellent dental work , I love coming here. Dr andrabi and Rose they do good work.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Lulu Herrera
I am super angry ? ? because I tried to be on time for my appointment that my daughter had at 11:00am and we arrived early 10:45 and we did it, and then they call us at 11:45 inside she waited for 30 more minutes for her X-ray and for just a regular cleaning it took us two hours and 20 minutes We left at 1:20pm, this place is so unprofessional with patients time.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
We greatly appreciate this and look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Alexis
Canyon Dental Group is such an amazing dental office! As soon as you walk into the office one is immediately greeted with huge smiles from the two kind receptionists. The great treatment doesn't stop once taken to the back with all the wonderful back staff and the office manager Elia. They work very quickly and efficiently to get us patients in and out in a timely manner. All your dental concerns are ensured to be taken care of, especially by my favorite provider Dr. Andrabi. Thank you for making my experience at this office so effortless, I now look forward to my future dental visits!
Ed Sterling
It's taking 5 months or more until I get my dentures, I might get them by New Years?!
Briana Huaracha
West coast dental has been very good to me. The staff is very respectful and sweet, I really enjoyed my visit. Dr.Somani is really gentle and Rose the RDA help DR with my cleaning and it was so smooth, I didn’t feel anything. Natalie the DA that did took my x-rays was the best, one of the best x-ray technicians i know!!They made me feel comfortable and I would come back! ? I would recommend this office to my family and friends.
LucyInez Alba
I went for my dental check up, and the front staff Briana, Sandi, and office manager Elia were amazing . Super friendly and welcoming. Would recommend to all my friends and family.
Terry Smith
This is the most important review you will read about this place. The ending is where the main meat of the review is at. To start off The front desk staff is rude as everyone else says and snickers about you behind your back , but I was fine dealing with that in order to get proper dental treatment. The wait times are indeed long , be prepared to wait 45-1 hour for the doctor to sit you in the room then extra time is spent waiting in the chair for the doctor to actually see you. You would often hear the office manager screaming at someone on the phone from the waiting room so I don’t doubt those reviews are true. The female doctor i went to after overcoming all the bullying and wait times was actually really nice however, the male doctor I went to said instead of suggesting half crowns he automatically suggests full crowns and had done so for so long he had no clue how to put a half crown in and had to keep asking his assistant how to do it. So I’m sure the up charging claims are also true. But the main points here that would have me rank this place as negative 5 stars is the oral surgery team. Never , I mean never book with the oral surgery team here. I woke up during the procedure and he continued to try to pull out my teeth despite me crying in pain. The only reason he stopped is because he told his nurse the crying was messing him up. The person holding my head was holding it so tight It was almost as painful as the tooth extraction . all i could do was keep saying i was in pain and to stop everything yet they didn’t stop. The nurse kept angrily shouting at me to breathe through the laughing gas on my nose but i was beginning to pant heavily and almost panic from the fact that they DID NOT AND WOULD NOT stop when they realized I woke up. I kept trying to ask them i thought i wasn’t supposed to feel pain?? I thought I was supposed to sleep through it?? But I felt it as the doctor grabbed my tooth and pulled it. The nurse got so irritated with me on the verge of a panic attack and unable to stop crying she shoved a cloth over my mouth so I’d be unable to breathe through my mouth. Would she do that to her mother? her father? Her kids? I just sat there limp being smothered by my own nurse until the doctor ordered for more IV treatment. This was by far the scariest and most inhumane doctors visit I’ve ever had. And I’ve undergone other IV surgeries before. If you care about yourself, your kids or anyone you know. Do not come to this establishment. When I woke up from the second dose of IV I immediately begin crying as everything that happened came back to me. When i got in the car that was supposed to pick me up i was visibly shaking and when my pickup person asked the surgeon what was wrong….he said WOMEN often get emotional during a procedure like this…..that’s exactly what he said….I’d never in my life refer this place to anyone much less another women. And yes I’ve already tried to contact the COO of the company as well as will be emailing the contact team. This is unacceptable and I urge anyone and everyone to find another dentist provider that accepts your insurance.
Nathalian Silva
Staff were amazing! Dr. Sisodia, Katie and Fred were so accommodating and provided quality service!
TJ Parker
First time coming and it was the best experience I can remember from a dentist. I have some previous mental traumas from my past and didn’t know what to expect. Natalie from the moment I walked in, to the moment I left was extremely professional and accommodating. Dr. Toor was equally patient and attentive to my apprehensiveness that she walked me through a very easy process. This place is really “People oriented “ and that makes a difference. Even Nancy delivered info in a professional inviting manner about my co-pay and what to financially expect. Glad my family found this dentist.
Hello, we appreciate you for entrusting Canyon Dental Group of Valencia for your oral health needs. We aim to provide a comfortable and professional environment for all our valued patients, and we are thrilled our staff made your experience with us very accommodating and friendly. We look forward to serving you again in the future, and we wish you continued dental health!
Canyon Dental Group of Valencia
Eka
It began from scheduling for an appointment for my daughter. As soon as we arrived, we were given the “first time patient” forms, however it took 2,5 hours to see the doctor. After that we WERE NOT provided the bill. We only did x-rays and simple cleaning for her. We were not told that we’d be overcharged. The overcharge was the $150 for “dental instructions”. Literally, they told us “brush and floss your teeth”. I could say it to my kid, thanks for the wisdom. Then I was calling twice a day, every day for a week trying to reach the manager. I’d be promised to give a call back. Never happened. I emailed the manager directly 3 days ago and yesterday - no response. The most horrible dental office experience run buy toxic gaslighters. I’m going to complain to the dental board. I bet I was not the only one to be ghosted with the medical bill that eventually goes to collections. Beware of this «шарашкина контора». Dishonest place motivated by money only. No service, no human respect. On the picture there is doctors name who was decent (although would make us wait after looking at x-rays because she was fixing someone else’s teeth.. when we had an appointment and after waiting for 2,5h for her to finally be available for us). Elia was the manager who would not get back to me for a week.
We're glad your experience was made positive with one of our staff members. We look forward to serving you again in the future, and we wish you continued dental health.
Canyon Dental Group of Valencia
Neilla Cenci
Very professional, knowledgeable and compassionate. Took into consideration my personal needs. Everything was clean and you could tell that they take pride in their practice.
Thank you so much for your kind review! We are thrilled to hear that you found our team to be professional, knowledgeable, and compassionate. Your satisfaction is our top priority, and we're glad we could cater to your personal needs. Maintaining a clean and welcoming environment is essential to us, and your acknowledgment of our efforts means a lot. We genuinely take pride in our practice, and your positive feedback motivates us to keep delivering excellent service. We appreciate your trust in us and look forward to serving you again in the future. Thank you for choosing us for your healthcare needs.
Canyon Dental Group of Valencia
Anita J
**WARNING**Like most of the reviews left, I too had thee most HORRIBLE experience ever. The manager Elia got in my face and was yelling like she was ready to street fight with me. The front staff have thee worst attitudes/aggression. Many reviews have been left complaining about the abusive treatment received from Elia and her staff, but it looks like Western Dental Group is not taking them serious. Instead Western is opting to paint the patient as the problem. Elia should have been fired!! She is putting the whole office and clients in a very dangerous, confrontational situation. Elia strong arms clients to get large sums of money out of them, extreme price gouging. She uses intimidation/bullying tactics if the client ask any questions regarding the pricing. Western Dental should value their clients safety and provide a non-confrontational environment. Patients should not have to go into a medical procedure with raised blood pressure because Elia is walking around like a bulldog treating them like they're in a junk yard. I guess Western Dental won't take action until Elia verbally assaults another patient and it goes bad for her. It's just a matter of time!! Avoid this dental office at all cost or it might be you next!! If I could give negative 200, I would.
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Canyon Dental Group of Valencia
Jeneau Wright
Worst experience! I’ve been going here for 17 months and they have been 30-40 minutes late to every appointment but 2. They reschedule majority of your appointments or will cancel them 2 days prior because the “ortho won’t be in those days” which delays your treatment another 2/3 weeks every time it happens! (Which has happened 4 times). One time they just canceled my appointment and didn’t tell me until I was onsite due to lack of payment when they were sending the bill to the wrong address (I gave them my new address before I moved and twice after)! I even offered to pay the balance while in the office and they told me no. I’ve had 3 different orthodontists in those 17 months and at one point the ortho asked me how I felt about my smile because he thought it looked great when 3 of my teeth were still noticeably crooked… he then asked me how I’d like him to fix it. I wouldn’t recommend them to anyone
We apologize for the inconveniences you experienced during your time with us. Your feedback is valuable, and we are actively addressing the issues with our scheduling and communication processes. We deeply regret any frustration caused and appreciate your loyalty. We will use your input to improve our services and provide a better experience for all our patients. Thank you for sharing your concerns with us. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Canyon Dental Group of Valencia
Elizabeth Eager
This was my first time going & I loved how clean it was! The staff was great, but the most important thing was how the Dentist literally gave me a dental treatment plan that no other dentist had even suggested, which makes me upset because I was seeing a periodontist & was not even told on how to prevent bone loss. This is where I will be getting my work done. The doctors here really take the time to individually consult w/ you on your needs! Highly recommend it ??
We are so honored that you have joined our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Canyon Dental Group of Valencia
Curt
Upsells and long waits. That’s what you can expect. At the start of my last appointment I said I need to get to work ASAP so please, just the regular exam and cleaning and no upsells. An hour later all I’d had done was x-rays and a 5-minute exam from the dentist and lots of upselling. A brochure on a home treatment they tried to sell me last time that’ll end up costing thousands of dollars. No thank you. Then, of course, I have pockets and need Arestin treatments. 6 of them at $120 a pop. Hmmm… oh, and I need deep quadrant cleaning for an up-charge. Now, sure, I might really need a deep cleaning, but funny enough I didn’t need one last time and that’s after coming from my previous dentist. This time they did the last cleaning, so ? And yes, Arestin has its merits and is useful in certain circumstances, but it’s also an excellent way to charge a bunch of money and, as a patient sitting in a chair, it’s a little difficult to prove or disprove the need for it. I mean, you care about your health, right? I feel like this company (and it *feels* like a company) is all about maximizing profit and taking advantage of peoples’ vulnerabilities. So, back to the visit: Now the billing rep comes to ask you what you’re buying. Fortunately they don’t pressure you too hard so you can just decline all the extras. I agreed to the deep cleaning, since they’re the experts, right? Sat around for another 15 minutes then got a shot of numbing medication. Sat around for another 25 minutes — numb, and getting angry. I had a bad feeling about all of it, and I was missing meetings at work, so… I politely left and will not return. As I walked out I saw 5 other patients in chairs, looking at phones with no one around. Believe me, I wanted it to work out. Now I need to find a new dentist. I’ll be looking for a small operation where they’re less profit-driven and more patient-centric.
Hello Marisol, we are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Canyon Dental Group of Valencia
Robert Sandoval
i would like to share my thoughts and experience (note this appointment was for my 2 kids) : First off i would like to say that the front desk receptionist were very polite and kind and they were very professional they met my needs and helped me out very quickly: The waiting time was very fast and the back office people, the dental assistant and the dentist Dr. were very knowledgeable and very professional they explained everything to me a way i can understand everything went smoothly as planned i thank everyone there in that office for there and and care ….I definitely recommend this dental group to anyone with kids ????
Thank you for sharing your positive experience! We appreciate your kind recommendation and look forward to serving you and your kids again in the future. If you have any further feedback or questions, please don't hesitate to reach out. Thank you for choosing West Coast Dental!
Canyon Dental Group of Valencia
Nic Baten
I'd sue for discrimination if I had the time. Refusing to work with me because I'm disabled is unconscionable. Zero stars. Don't recommend.
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Canyon Dental Group of Valencia
We are so sorry to hear you had a negative experience with our office. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. We hope to be in touch soon.
Canyon Dental Group of Valencia
Sophia Alas
Definitely coming back here, I got an oral toothbrush that was a free. Staff was very friendly when it came to rearrange my appointments when needed changing. Didn’t get annoyed or impatient to answer my questions and offered good, clear explanations for my understanding. Will recommend to my friends and family in search of needing dentistry work done.
We sincerely apologize for the extended wait time you experienced during your appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our patients. We apologize for falling short of your expectations in this regard. Your feedback is important to us, and we will make every effort to improve our processes and minimize wait times in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. If you would be willing to provide more details and/or have any questions, we urge you to contact us via email at info@westcoastdental.com.
Canyon Dental Group of Valencia
Hey Joseph, we’re glad you had a great experience at our practice. Thank you for choosing Canyon Dental Group for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Canyon Dental Group of Valencia
Cristian Moreno
Worst office ever!! Appointment was @ 11:30 am didn’t get service till 2pm ridiculous!
순두부
I would give zero star if I can. One time I went in for a regular check up and waited one and a half hours. I wasn't even late to the appointment. I got mad when I saw a lot of people who came in as walk-ins go in for treatments earlier than me. One another time, a woman scheduled me an appointment for my due regular check up. But when I actually went in, they said they cannot do any treatments for me because I am not due until the next week. I have more stories like this but I don't want to waste my time writing here. I am not gonna stress myself to go there anymore. But you guys really need to improve your appointment scheduling system. Compare to actual treatment, the scheduling system is very disappointing.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all your future appointments. We look forward to seeing you again soon!
Canyon Dental Group of Valencia
Hello, we’re glad you had a great experience at our practice. Thank you for choosing Canyon Dental Group of Valencia as your dental provider, and we look forward to seeing you at your next appointment! We wish you continued dental health!
Canyon Dental Group of Valencia
Onn Thanawan
Appointment is nothing. Appointment at 12pm and I get here on time. They let you wait more then 2 hours without nothing.
We apologize for the inconvenience you experienced during your recent appointment. We understand that waiting for over two hours without any updates or communication is frustrating. Our goal is to provide timely and efficient service, and we apologize for falling short on this occasion. We value your time and feedback, and we will work diligently to improve our appointment management to ensure a smoother and more punctual experience for our patients. Thank you for bringing this to our attention. If you would like to discuss your experience further, please feel free to reach out to us via email at info@westcoastdental.com. We hope to be in touch soon.
Canyon Dental Group of Valencia
Wicked Bandit
Personally I felt the dentist did very well but they need to change the dental assistants. I took my mother to get her teeth pulled and they had given my mother a prescription to knock her out. As soon as I got there my mother had taken the medication 20 min prior as instructed, and the dental assistant had a dam attitude to start, starts questioning my mother who is clearly feeling the affects of the medication and asked who gave you the medication. Then as I walked my mother back she tells the doctor “we have a patient who is pre medicated and shook her head in front of me. When she asked my mother why she needed the medication which I’m sure is not in her job description she told me to go to the waiting room. Overall that dental assistant was very unprofessional and needs to be fired
We appreciate your feedback regarding your recent visit to our dental office. We apologize for the negative experience you had with our dental assistant. Providing excellent patient care is our top priority, and we take your concerns seriously. If you would be willing to provide more details and/or have any questions, please contact us via email at info@westcoastdental.com. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future. We hope to be in touch soon.
Canyon Dental Group of Valencia
Kenna Oliphant
Horrible, absolutely horrible. Office staff act like they've never dealt with insurance before, I needed a root canal after they already put a temporary crown on a tooth that had a little piece break off. They only have an endodontist once a month, so I made and appointment for that one day, which was 3 weeks later mind you, only to have that dentist apparently not show up and my appointment got cancelled last minute. So I tried to get a referral to go to an outside endodontist, and it was the most frustrating process ever. Back and forth phone calls for DAYS trying to get an authorization number from insurance to get me the referral. They kept telling me they've never done it before and that I should call my insurance myself?! Absolutely ridiculous. FINALLY got what I needed after two days and about 30 phone calls. HORRIBLE EXPERIENCE. Oh They also text me non stop now trying to sell me cosmetic dentistry stuff, they're total scammers.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Canyon Dental Group of Valencia
Ana Espinoza
I Don’t tend to write bad reviews but this is frustrating. We had an appointment confirmed at 2pm, we got there at 1:45pm and had to complaint to the front desk in order to be sent back at about 2:45pm. Everytime we come here is the same thing. The people in the office give the impression that they are laughing and making fun of people. The lady who calls to confirm appointments is rude. No costumer service skills. Doctor is good.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Canyon Dental Group of Valencia
Hey Martha! We're glad you had a great experience at our practice. Thank you for choosing Canyon Dental Group of Valencia for your dental needs. We look forward to seeing you at your next appointment. We wish you continued dental health!
Canyon Dental Group of Valencia
Chanel Cortez
Wait time was ridiculous, my appointment was at 10am didn’t get done or seen til almost 3 pm! Some of the staff was rude. Weren’t staffed properly. Didn’t really take into consideration how long they took and how many people were complaining. Most likely will never go back and switch dentists for my daughter!
We apologize for the inconvenience you experienced during your visit. We strive to provide efficient and satisfactory services to our patients, and we are actively working on improving our scheduling and reducing wait times. Your feedback is valuable to us, and we appreciate your patience. If there is anything specific we can do to address your concerns, please do not hesitate to reach out to us at info@westcoastdental.com
Canyon Dental Group of Valencia
Bianca Johnson
My daughter was supposed to have her baby tooth pulled from the general doctor in order to continue on with her braces and brackets. I was told it needed to go through insurance for approval and that they submitted everything and I have to wait for her insurance to approve it. Months go by and I hear nothing from anyone. I ask the office what is happening. They say that whoever told me that was wrong and I don’t even need the approval and she can get them pulled. They schedule the appointment a few weeks later for her to get them pulled. I show up for her to get them pulled on her appointment and they say once again that whoever did that was wrong and she now needed ANOTHER consultation and they would have to send for approval and that it would take ANOTHER 2-8weeks. This has been a very frustrating experience for myself and my child who has now waisted so much time with her braces treatment and nothing being done. The office staff failed completely on this one and gave us the run around for months which was a complete waste of time and my daughter is completely stressed behind this inconvenience. I feel they need better command or training on what is needed for extraction ect before they inform clients incorrectly
Hi, Bianca, thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to apologize for this inconvenience. We take patient experience very seriously and would like to reach out so that we may offer assistance. If you could please email us at info@westcoastdental.com detailing your situation and information, we would value the opportunity to try and reconcile things. Once again, we apologize, and we hope to speak with you soon.
Canyon Dental Group of Valencia
NB Mays
Stay clear of coming to this place. They are more of sales team than a team of dentists/physicians. Dentist there told me that the best option for my broken tooth was extraction and implants but when I spoke to my Endodontist and she said my tooth is healthy and that I should try to save the tooth if I can before elective for implants. Turns out the implants were the $9000 option and they were motivated by money to give me their recommendation. I asked them for the cost of option1: root canal + brown build up and option 2 extraction + implant and they would only give me the cost breakdown for the implants and complained about having to do 2 cost break downs. Unbelievable. I can not recommend you run fast enough away from this place….
Michael Battle
Enjoy Dr. Acosta, but no one has called about my “ emergency “ Appointment follow up.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com.
Canyon Dental Group of Valencia
Dan Wolfe
Very long wait for appointments- dental, and orthodontic. Dental visit/ cleaning was fine when we eventually got in. Orthodontic consultation lasted about 5 seconds, “She needs braces.” And that was it. No details. No time spent with us, as there was a long line of people who also waited way too long for their appointments. Felt rushed and lacked any attention to detail or thorough explanation. Have already found a new Orthodontist.
Thank you for taking the time to bring this issue to our attention. On behalf of the office, I would like to deeply apologize for the experience you’ve had with us. We would value the opportunity to help resolve this situation. If you could please email us at info@westcoastdental.com with your information and an office manager will reach out to you regarding this matter. Once again, we are sorry for any inconvenience this may have caused, and we hope to hear from you soon. Thank you.
Canyon Dental Group of Valencia
lilibethgz
I just saw Dr. Andrabi. She’s an excellent dentist. I’m giving only two stars because they do not submit the proper requirements for insurance authorization of a procedure and it takes them forever - months to almost a year to get it done properly and get the authorization. I had to follow it up with them because the billers are not doing their job of submitting the requirements and one time they submitted it too late so it got denied. My husband also came with me to have another set of X-rays for the 3rd time because Denti-Cal said the X-rays are not clear. His appointment was at 4pm and they made him wait until past 5pm. On top of that, when we follow it up with the receptionist she was not even apologetic for the delay and answered in a rude manner like we were nagging her too much. They need to put more friendly people in the front desk who love their job and not someone who act like she is just forced to work and hates her job.
Thank you for taking the time to let us know how we did. Thank you for choosing Canyon Dental Group of Valencia to fulfill your dental needs. We hope you have a great day! We wish you continued dental health.
Canyon Dental Group of Valencia
Garcia Nadine
Never in my life have I been so humiliated by your office manager Elia. She is disgusting and abusive by her language and the way she treats her customers. I have a dental plan That pays you and to be treated the way I have been in front of other people. Their waiting is appalling That pays you and to be treated the way I have been in front of other people. Their waiting is appalling just makes me. Sick you guys won't do anything about this. You'll throw it in the paper shredder file. And let her continue to belittle and disgrace people
Nay
I've been going to the dentist for the 1st time at the end of March for extreme pain in my mouth on my left side. I saw a lady doctor for the 1st time after x-rays were done. She cleaned some of the tartar out of my mouth and said that was the problem. It didn't work the next time I was there was an april for extreme Pain I saw doctor Reyes a great dentist. Felt very comfortable x-rays were done again and then he told me that my tooth needed to be removed from the oral surge and the front desk told. Me that they couldn't schedule a consult until tell they received approval from my insurance keep in mind. This is the beginning of April. I am an extreme pain. Sick to my stomach have extrene headaches spitting up blood. such extreme pain I can't sleep my mouth hurts. It's swollen I spoke with my insurance Carrier yesterday. They said they have never received any type of request for approval ..yesterday. They expedited so I can have my tooth extracted. I was told the oral surgeon only comes in twice a month and the next time he'll be in will be June 13th. I won't make it that long I'm gonna end up in the hospital. I don't understand how this could happen I am in so much pain all. I'm asking is for the oral surgeon to handle this now or something to be done. I can't live like this I won't make it. I'm so scared.
Vince Ross
The staff was friendly and professional and Dr. Ambree Andrabi did an excellent job with the procedure I needed done. I would recommend to friends and family.
Hi Vince! Thank you for your glowing review. We're thrilled to hear that our staff provided friendly and professional service during your visit. We're especially delighted that our doctor performed an excellent job with your procedure. Your recommendation means a lot to us, and we look forward to serving your friends and family with the same level of care and professionalism. Thank you for choosing Canyon Dental Group of Valencia, and we look forward to seeing you again!
Canyon Dental Group of Valencia
Sergio Franco
My daughter’s and I have been coming here for over a year and I have had a great experience every time. Everyone has been very friendly and professional. The Dr.’s assistant and Dr. Multani have taken great care of of the 3 of us and I definitely recommend them! Thank you
Thank you for putting your trust in our practice and our team thanks you for your kind words! We hope to continue providing only the very best dental services to you and your loved ones for all of your future appointments to come, and we look forward to seeing you both again very soon :)
Canyon Dental Group of Valencia
Superfcked with Red and T-Mo
I wish I had looked at the Google reviews before I even walked in the door. I too had the worst experience with Elia the office manger. While going over the prices and treatment plan she angrily and very loudly screamed at me to get out of the office because I asked too many questions not to her liking. I immediately filed a harassment claim with the companies customer service department. I later received a call from another treatment coordinator and was told that they would not continue to see me. I was told that the entire office staff felt uncomfortable with me. I was also told that the entire office filled out incident reports but I had no issues with any other staff member. Before I left, I had asked the receptionist if this happens a lot and she gave me a look of fear. I requested an email with full x-rays and treatment plan and only received 1 panoramic x-ray of that day of treatment. Beyond unprofessional, rude and terrifying behavior. I will also be making a formal complaint against them to the state board of dentistry. If I could give zero stars, I would.
Alessandra Martinez
This office was such a refreshing experience. Everyone was very professional and so welcoming. The front desk answered all of my questions and made me feel comfortable. The doctors are so nice and made funny jokes to keep me calm during my operation. I 100 percent recommend coming here.
Thank you for putting your trust in our practice and our team thanks you for your kind words! We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Canyon Dental Group of Valencia
Latasha Burns
Rose did a very good job cleaning my teeth today I recommend to anyone she's the best thank you guys for getting me in
Thank you for putting your trust in our practice and our team thanks you for your kind words! We hope to continue providing only the very best dental services to you, Latasha!
Canyon Dental Group of Valencia
Hi Dylan. Thank you for taking the time to leave a 5-star review! We're glad to hear that you had a positive experience with our doctor. We appreciate your kind words and look forward to serving you in the future.
Canyon Dental Group of Valencia
Ahad B.
Without colar comparison of my new crown to to teeth next to it they had made a new crown which the colar was very different and after 50 minutes of wait in the office and total of 30 minutes driving I have go back again 9 days later. Not happy.
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to send us an email at info@westcoastdental.com. Thank you!
Canyon Dental Group of Valencia
Ashley Ozaeta
Great experience! All the staff are super sweet. Randy did an amazing job on my cleaning. Thank you Karina & Nathalie for going above and beyond to make me feel welcomed and answer any questions I had. Thank you again!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Hi, we are sorry to hear you've had a less than exceptional experience in our office. If you'd like to reach out, we urge you to email us at info@westcoastdental.com. Thank you!
Canyon Dental Group of Valencia
We are sorry if any of our staff came off as unfriendly, we promise that is never our intention. I apologize on behalf of our office for the experience you had. If you have any questions, feel free to reach out to info@westcoastdental.com and we would be happy to get into contact with you.
Canyon Dental Group of Valencia
JEFF MEACHAM NETWORK
Your Ortho department had me brought back to the area to get the new retainer measurement done for my son and then asked me if I was the patient! They had NO CLUE my son was on the other side of the building getting his cleaning and filings I finally just told them to turn him loose as soon as the cleaning is done, which was supposed to have been at 4pm and wasn’t officially started until after 5:30, which was the scheduled start of his Ortho appointment I told the lady I talked to that I’m having my mother call over here to set up / finish whatever we need to do The fact that the phrase ”the right hand didn’t know what their left hand was doing” can be used here, and after SEVEN different forms of confirmation contacts? This is the most backwards operation I’ve ever seen, and I work in pro wrestling, podcasting, and for Disney!
Hey, Jeff, we're sorry to hear about this. We understand how this circumstance could be frustrating for you and we would value the opportunity to hear more about your experience. We urge you to email us at info@westcoastdental.com so that an office manager can reach out and receive your feedback. Thank you for bringing this to our attention.
Canyon Dental Group of Valencia
Kelly Remington
Dr Acosta was Amazing! Having a life time with a private practice dentist who I loved, I was concerned with an HMO. My 1st HMO experience was not too good. Today with Dr Acosta I felt like I had the attention and attitude of a private practice dentist at Canyon Dental (an HMO) Listened, advised and cared!! Thank you Canyon Dental Group for bringing on Dr Acosta. I will stay with Canyon Dental because of him and look forward to my appointment in 6 months with him. I feel like my dental care is in good hand, once again.
Thank you, Kelly! Our top priority is to make our patients feel safe and comfortable at all times while under our care, it makes us smile to hear that Dr. Acosta was able to take care of you. We hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon!
Canyon Dental Group of Valencia
corina olivera
Canyon dental group was so great to me! Sandi helped book me- Briana checked me in at the front desk. Randy took care of my cleaning and whitening. Natalie assisted and made sure I was comfortable during the whitening experience. Rose did a great job making sure my process was speedy and orderly. Sergio took my impressions for Invisalign. It was one of the best dental experiences -I would highly recommend Dr.Toor for your first visit and any dental needs your family may need??
Thank you for putting your trust in our practice, Corina. Our team thanks you for your kind words! We are so happy to hear you had a great experience with us and we hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon.
Canyon Dental Group of Valencia
Thank you for taking the time to share your feedback with us! We are so happy to hear you enjoyed your experience in our office, Rafael, and we hope to continue to provide exceptional service for all of your future appointments with us!
Canyon Dental Group of Valencia
Monica S.
Reviews were right, front desk is rude and that is the only reason why we are not going back there. I can’t say that much about the dentist because I was not allowed to enter with my 7 year old, so I never met him. They stopped me at the door and just let my kid in, telling me only the patient is allowed in a very rude manner, blocking the door with her self in the middle like I was trying to break in! I have no idea of what they did or not on my kid, just had to trust on whoever came after 20 mins. And told me she was fine and they kept me waiting outside for another 10-15 mins. Not counting the waiting time prior to be called in, I would say 1.5 hrs waiting when we had an appointment.
Hello, Monica, on behalf of the office I would like to apologize for the longer than usual wait time. We know how frustrating it can be to wait and we try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Additionally, we apologize if any of our staff came off as unfriendly in any way, as we promise that is never our intention. If you need additional help or have any questions, please send us an email at info@westcoastdental.com, we would value the opportunity to bring clarity to this matter. Thank you.
Canyon Dental Group of Valencia
Stephen Picard
Very professional group of people. Plus they are kind and listen to your needs. You feel welcome and cared for. That's vital especially these days. Thank you CDGV !!
Thank you for your kind words about our team! We greatly appreciate this, and we hope to continue providing exceptional service for all of your future appointments.
Canyon Dental Group of Valencia
Crystal Espejel
The wait time is pretty bad. We had a 10am appt. Arrived on time, minutes to spare. We didn’t have masks so we waited in the car, we waited over 30 min, once called in I waited for my son in the car since we didn’t have masks, I had to call and see how much longer, coco really needs front desk training, but we left almost 11:30 am, he was just there for ortho. What’s the point of appointments?
Hi Crystal. Thank you for taking the time to leave a review. We apologize for the long wait time you experienced during your recent visit to our office. We understand that your time is valuable and waiting for an extended period can be frustrating. We are sorry to hear that our front desk staff did not provide you with the level of service that you expected. We take full responsibility for the miscommunication regarding your appointment and will work hard to ensure that similar incidents do not occur in the future. We appreciate your feedback and value your input.
Canyon Dental Group of Valencia
Deborah Agajanian
All of the Doctors and amazing staff, made my experience very comfortable. Each and every employee went above and beyond to help me. In my 66 years I can’t say I have had a more stress free experience. Each Lady, took so much time with me. I can’t say I have ever had my needs met in such a wonderful manor. Each person took there time to address and resolve my issues. In the end my issues were met and resolved. I just can’t say enough about my gratitude for this Dental office. Thank you very much for providing me a form to express my experience.
Hey Deborah! Thank you so much for taking the time to leave such a kind and positive review! We are thrilled to hear that our team was able to provide you with a comfortable and stress-free experience during your visit. Our entire staff takes great pride in ensuring that our patients feel welcome and comfortable, and we are glad that we were able to meet your needs in a wonderful manner. We appreciate you recognizing our team's hard work and dedication to providing exceptional care. Thank you for choosing Canyon Dental Group of Valencia for your dental needs. It was our pleasure to serve you and we look forward to seeing you again soon!
Canyon Dental Group of Valencia
Hello Sonia! We’re glad you had a great experience at our practice. Thank you for choosing Canyon Dental Group of Valencia as your dental provider, and we look forward to seeing you at your next appointment! Have a great day!
Canyon Dental Group of Valencia
Sheri Hall
The whole staff are GREAT!!! Very professional and personable all at the same time
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Sheri!
Canyon Dental Group of Valencia
Karen Govlya
Great experience. Front and back office staff gave great patient service. Dr Toor is the best!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon, Karen!
Canyon Dental Group of Valencia
Geoconda Nocon
My daughters treatment has been extended 6-12months due to poor scheduling and delaying treatment on part of the office. I am now told I have to pay an additional monthly payment for this. Ridiculous! This should be covered as we have gone out of our way to come in when your office is available and wait regularly 1-3 hours wait time to them have 5 minutes of work done to my daughter. We’ve had to deal with this for almost 3 years!!
We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Priscilla Sanchez
Elia the office manager for Otho is extremely unprofessional and rude. I have been inquiring about a form that needed to be filled out months ago never got a call back. When I asked her in person today about the form, Elia spoke over me and in front of patients, and young children yelling and arguing with me about the reason she couldn’t call me back. Stating she was too busy. I then asked her when the form would be ready and when the doctor would be available to fill out the form. She looked at the schedule and then let me know the Orthodontist would be back in the office until the end of the month. Elia is very unprofessional. It seems like she doesn’t like her job and she’s unhappy to be at work. From her response, to her appearance. Elia is the type of employee that is lazy and definitely not willing to be of any kind of help. The office staff are rude and there’s a new Orthodontist every time you get seen.
Hahaha
Katie was the person who helped me today, although I was a bit upset when I came in for my appointment, Katie, kept her composure she was very helpful, made me feel as if my daughter needs were very important to her, I left with a completely different attitude from when I came, the Ortho who assisted also put us at ease and showed she really cared about my daughter visit, ** I apologize that I cannot remember the doctors name but she was also a caring and helpful personal
Kemaini Stanley
Most of the staff here are very nice, professional and willing to answer any questions you may have but I gave two stars because there was one lady in particular who was very rude and condescending to me and it was the lady the does the scheduling for the oral surgeons. I'm going to avoid her the next time I come back.
Sandra Allen
I had a tooth extracted by Dr. Andrade. She has a very calming nature. She put me at ease during the entire procedure. I followed the instructions I was given. I did not experience any pain.
Karyme Munoz
DONT GO HERE! they’re unprofessional and have had many complaints including myself. they constantly switch out orthodontists so they’re never aware of your case and are backed up on work to do. they take forever to attend you and scam you over your money. trust me don’t go
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Chopped Liver
My experience here has been so far, better than at any other place. The staff and doctors/dentist are very kind. And Randy did a really well job with my cleaning. Highly recommend this place
Wendell Keller
Walked out of an appointment today after waiting over 45 minutes, and watching multiple people that came after me being called. Only after I inquired as to why I wasn’t being called, when I was on time did they call me back. Ended up rescheduling due to a meeting (after all I waited for almost Ann hour). I’ll try one more time, but another 1 hour wait and I’m off to find another dentist, there are too many options in the SCV to put up with bad service. And for the record it was not busy, there were like three people in the lobby, including me!
cora quintanilla
The patience that Dr Toor and Rose were commedable. They took their time to make sure that the jos (crown and denture impressions) were both satisfactory to them and me. Also, nice light hands!?
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Frank Mestizo
Work can be done in a more timely manner every employee was cracking jokes instead of working, I was there for over three hours. Also I was charged an arm and a leg for a check up Conflicting diagnosis from doctors made it confusing and very discouraging to come back.
Bibi Soto
My appointment was at 12pm and they ended up taking my daughter in at 12:45pm. They need to communicate more to their patients instead of always keeping themselves busy. If they can’t take you in then they should not be making appointments at the time they supposedly assigned you to.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Sara Ojediran
Extremely long wait times. If you go to this dentist plan on waiting over an hour! I had an appointment for a consult with the Periodontist at 10:30am and at 11:53am, I am still waiting.
Brandie Cutler
UPDATE: Corporate has been in contact and is willing to work with me on this problem. I've added one more star for now and I'll update the review once this issue has been resolved. PLEASE READ IF YOU ARE CONSIDERING GETTING ORTHO TREATMENT HERE: I can't express how much I regret choosing this place for ortho treatment. They've replaced their doctors FIVE times in two years and each time my treatment plan changed. Now they say my treatment has gone over by a year and it will be $110 more per visit if I want to complete treatment. They just told me this last month and I'm supposedly over a year over my estimated treatment. That's what happens when you can't keep staff and the treatment plan is changed several times. Of course it's going to take longer. I paid $5,500 and now they want $880 to remove them. I'm filing a complaint with the state board of dentistry. Take my advice and steer clear of this place!!
Naomi Ramirez
Excellent staff & professional!! I would highly recommend my friends & family.
Veronica Kallo
I went there because I have to get some extractions done and they made it so easy for me to transfer over and the oral surgeon was nice enough to tell me that if they called my insurance company that I wouldn't be able to get all the extractions so unless I was in pain it would make more sense waiting for the referral so I could get them all extracted. Which makes way more sense to me than having to only get one or 2 and having to go back for the the other ones. So they said they would call me when they got the approval from my insurance company.
kenneth chioke
Randy the RDA was very professional and helpful during procedure. He explained everything step by step
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Enrique S
Walked in close to closing time with the wrong PCD and they called up my insurance and switched it for me so I could get treated same day. Natalie took my x-rays efficiently. I think she used a child sized oral podium for me because it was definitely less uncomfortable than the usual mouth xray. Doctor Andrabi told me that at the current rate I would grind my teeth to stubbs by the time I’m 40 which was sad but the truth hurts sometimes.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Mari Negrete
I was in need of finding a family kid friendly dentist after experiencing a handful of nightmare offices I’m blessed to have finally found this office . Went into the office today as a new patient with my 4 year old and was skeptical at first but just by walking in I could tell I was in good hands . I want to go out of my way and say Natalie was the best with my son ! He’s normally a shy and timid boy who’s scared of going to dentist and she had him talking and giggling the whole time. She definitely is the best there is, never have we ever been treated with such care and kindness he’s so eager to come back for his next appointment! Definitely recommend 1000/10 to bring your little ones and yourself to be seen here .
Jennifer Verduzco
Every visit we’ve had, there has been a front office person who was unbelievably rude and seemed as though they hated their job. I was trying to hang in there, as the dentists are nice and there’s never been an issue with any of them, however we’ve had our last straw with the coldness of some of the front office personnel. Also, my son had a cavity filled and I overheard one of the assistants asking my 7 year old son “really? Really?”, in a very frustrated way as my son was scared and crying under anesthesia. Such people such NOT be allowed to work with children. Today my daughter was recommended for ortho. We will not be going back.
Elise Lancrain
The dental staff are exceptional the office staff are unprofessional , aggresive and rude. Too bad. I would have given Dr Andrabi 5 stars.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all your future appointments to come, and we look forward to seeing you again very soon!
Canyon Dental Group of Valencia
Zim Zom
If I can give them a Zero I would. They are absolutely the rudest and unprofessional individuals to talk to via phone and in person. I absolutely don't understand why the whole staff haven't been replaced. I can get better respect from a class of toddlers then this establishment ever could. They are greedy for money and lack the right set of professional skills. DO NOT WASTE YOUR TIME HERE.
Sandi Chavez
I had a great experience dr Toor made me feel very comfortable.. and Randy did an amazing job with my cleaning !! Definitely recommend it .. thank you :)
MASTER'S TOUCH
Make sure when you book the appointment don't let us wait 2 hours this not accessible
Daryhon Robinson
I had worst experience I have ever had in my life at a dental office. staff are extremely unprofessional, talk about personal political, beliefs, stereotype people and gossip in the office these people need to be more compassionate, work on being more friendly & educational when it comes to medical care and work on customer service and interpersonal skills! I’ve never felt so mistreated in my life we have filed with the dental bureau & considering a lawyer for lack of care. This is not the first time we been uncomfortable at the clinic but this will be the last. I never could understand how someone enters the medical field with such poor lack of intent to help people .
F perez
Waited over 75 mins during my first appointment which was at 2pm, finally had to leave after waiting until 3:15. Did not even speak to the Dentist. Front desk did not mention they were backed up. Most likely won't be going back to this place.
Allan S.
I read the reviews before going to Canyon dental group. Most were positive, but a few negative. I decided to give it a try for my new dentist. I'm happy I did. Everyone was extremely friendly and helpful. Wait time to do xrays was about 10 minutes. I saw the dentists about 15 minutes after that. The waiting area had a lot of purple too. Everything was smooth, little to no wait time and everyone was so nice. It was a pleasure to go there and I will Make this my new dental office. I did not experience any of what those negative reviews mentioned! Excellent job to everyone at Canyon dental group!
Adrock Francisco
5/5 stars, my RDA, Randy was fantastic and very helpful. Definitely looking forward for my next appointment.
Heidi Williamson
I went in there for an impacted wisdom tooth along with my daughter, was advised before making the appointment that they offer anesthesia however they were not clear that they didn't offer sedation. The dr came in went through another issue that I have that I already know. Didn't ask me why I was there, told her assistant the treatment plane then went onto the next patient. There was 1 dr for God knows how many patients, she could care less why I was there, once I told her why I was there I was then advised they don't offer sedation. Don't waste your time they can care less about you all the want is your
Frank
I have always hated going to the dentist after a bad experience, but I got referred to this place by a family member and I'm more than happy. Dr. Andabi and Natalie Diaz were super professional and very kind I had a tooth pulled but they both did a great job and made it not such a terrible experience. Thank you guys the staff here is great!
M. S
Very bad communication between staff, management and clients. No one cares in this office.
Thank you very much for sharing your experience. We are thrilled to read about your experience in our office. Sincerely, Dental Group of Valencia
Canyon Dental Group of Valencia
Monica Moreno
There were red flags from the very beginning. I received 4 calls before the appointments asking me to reschedule. During my conversations, the staff couldn't pull up my dental chart and started naming patients names with my date of birth (which sounds like a HIPAA violation). After all the calls and the many conversations with various staff members, we scheduled three members of my family for today's visit. When we got there, one of the ladies in the front was rude. Beyond her attitude, the lady decided to "train" the rest of the team along with the whole waiting room and started naming our names loud enough for the whole room to hear. The waiting room heard names, primary on insurance, relationship to primary insured, etc., Which was unprofessional and also another probable HIPAA violation. When my daughter was called, a child, I was told I couldn't go back with her, which made me uncomfortable. Why wouldn't a parent be present to witness their child's dental experience?
Darlan Martinez
This dental office are not transparent with pricing services provided. Hidden fees, until you arrive. Worse cleaning of my life. I paid for a deep cleaning and couldn't tell it was cleaned at All. I was rescheduled to come back to get my teeth polished for an additional $120. I paid $59 dollars for paying out of pocket and charged additional $180 for the cleaning. Total a cleaning is $360! I was told $60 over the phone. If this had a Zero star ? I would picked that option.
Dave
I don't know about you but I have a very uncomfortable feeling when I think of going to the dentist. My experience here was fast, efficient and as stress free as pulling teeth can be. They take walk-ins, medi-cal, and have in house financing. All of their staff from reception to their oral surgeons (only avail every other week) are very hospitable and professional. From the moment I walked in, I was greeted with warm smiles, had all my questions answered and left with an appointment for the next day and a first time appointment packet to return with. At my subsequent appointments I waited less than 5 minutes to be seen each time. The entire process felt very clean, respectful and ultimately, I felt like I was in good hands. I definitely recommend going to canyon dental.
Symphony Jeffrey
I loved this group and Natalie Diaz. was so helpful and understanding! She made my xray experience very welcoming! Thanks for all your hep Natalie!!
Charles Wang
Very nice service with the doctor personally doing the scaling for patient.
Rita Saba
I had an issue with my insurance and I spoke with a lovely lady her name is coco and she was very knowledgeable and very professional and super sweet . I would definitely her customer service a 100% great
Juan Guzman
Thanks canyon dental for always taking care of me.. Randy always helpful and funny..
Raghda Halabi
Dr Andrabi the best doctor ever , I love her I wish all the best for her because she deserves it.
Ignacio Lechuga
Where do I even begin, The Canyon dental group facility on Newhall has completely let me down they are more interested in making money off your insurance than the actual care of your teeth. I was extremely disappointed and treated like trash after I voiced my opinion on how I felt they where treating me. The manager by far the worst totally lacks empathy and education on how to properly conduct herself. I felt disrespected and was shamed in front on her peers. IF YOU WANT ACTUAL CARE DO NOT GO TO CANYON DENTAL GROUP !!!!
Robfilmedit
RUN FAR AWAY FROM THIS PLACE!! They have no clue what they are doing and care more about gossiping than anything else. I’ve seen them try to embarrass multiple clients and give them attitude right before they are about to be put to sleep to get work done. Very unprofessional have started work multiple times before they realize they can’t finish it halfway into it. Ridiculous
We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Canyon Dental Group of Valencia
Jaqueline Portillo
Almost a 2 hour wait time with severe pain even though I had an appointment and arrived 15 minutes prior just to be told that I will be getting a prescription 2 hours later of waiting and my insurance does not cover a root canal. Asked if I can start a payment plan to start procedure even if my insurance does not cover like I was told last visit and nobody was able to provide me with assistance. It’s like I was too much of a disturbance for every person I dealt with and was told to just look else where that takes my insurance. I called the office after leaving and specifically asked to speak to the lady that explained a payment plan option with me the last visit and was told she was busy and would call me back. I waited and no call back. Terrible experience and will definitely look for another dentist with much better care and warn others of the terrible service I get here EVERY SINGLE TIME. Ladies I dealt with don’t care and are very rude. Seems to be some sort of discrimination because of the type of insurance I have. Extremely poor service. This place deserves ZERO stars.
RJ
Stay Away from Canyon Dental Group Valencia Office they are Unsympathetic, Unprofessional, Rude, Greedy They asked me for a review I’m glad to provide it. They asked for me to let them know how can they improve, I would tell them to: Be kind, listen, sympathize, understand, explain have the decency to accept responsibility when you’re in the wrong don’t blame the patient for your mistakes. Just actually care about your patients and don’t treat them like their frustrations don’t matter. Worst experience I’ve ever had in a facility where the quality of care from the office manager to the Doctors only expressed arrogance and an ‘I can careless what you as a patient is going through’ This is how I was treated by this office except for one Doctor who I wish I could remember her name. The staff and the rest of the Doctors should take patient care lessons from her. Very sad and disappointing experience. The patient or individual must be respected and deserves quality care unfortunately this office lacked these key factors. Will be asking for my entire dental file to be transferred to another Dental office. I cannot stress enough how horrible this experience was for me. I’m just sorry I didn’t heed to other reviews (Google & Yelp) that had the same awful experience I had about lack of customer service, scheduling oral surgery before a consultation and blaming the patient for their error.
Kate Scott
I’m so happy I found this office! My last Dentist (western dental on Lyons) was THE worst. This office has been a total 180°. I never have to wait longer than 15 minutes (if that) to get started. The whole staff, front desk, assistants, and the doctor are all super friendly and accommodating. The dentist gave me tips my other dentist never mentioned and made me feel very comfortable. I’m so glad I switched!
Jennifer Cifelli
The staff is very friendly and helpful. As bad as going to the dentist is Canyon Dental made it a pleasant experience. I highly recommend.
Gary Coffey
I’ve been going here for 2 years now and have had multiple different procedures done and they have come through with what I need done perfectly. Plus they have great prices. I highly recommend you check them out. ??
Prakash Srinivasan
I wish I could give just 0 stars or something in negative. This is the rudest and greediest dental clinic I have ever seen in US. My wife got an appointment for tooth extraction and followed up with the clinic 3 times today to confirm the appointment and requested for estimate for the extract. Though she was told that email was sent with the estimate, she didn’t receive it at all. Since she was suffering with pain, we went ahead to the clinic. They gave estimate for tooth extract and lot of other ancillary services. My wife didn’t want to do other things they suggested today as she was already suffering with the pain. The moment we said we do only extract which cost us only $32, they said doctor is not available until Sept 20th. They prefer to do service only if we are ready to take their other services.which could get them more money.
Jeng Valenzuela
Highly recommended! Especially Ms. Rose who provided a great cleaning service. Will come back again for my next cleaning procedure!
Lynette Manahan
The decision to go here was the best one I could have made after being referred by a coworker. Staff are extremely courteous and caring, especially Rose. They make sure you are comfortable and listen to your concerns about your teeth when making decisions. It was a pleasure to be referred to them.
Pam Pelagio
This clinic is really great. Very clean and organized. Doctors and employees are all friendly and enthusiast especially, Rose. Definitely a dental clinic you want to go to. Keep it up.
Odette Falle
Clean and tidy clinic. Staff are so friendly and accommodating specially Rose. I will refer Canyon Dental to my friends and colleagues. ⭐⭐⭐⭐⭐
Ronald Salamat
Excellent patient service , Thanks to all staff and to Rose who assisted to make my teeth cleaned. Happy for it.
rL Esporlas
Highly Recommended!! Good Service especiallly to Ms. Rose for her great service , feel comfortable ??
Chareth De vera
I had cleaning done a few days ago and I’m very much satisfied with the cleaning done by Dr. Jingco and Rose looking forward for my next appointment.
SOY YOSSI ORTEGA
The staff is very rude And inefficient. I've been calling to cancel my appointment for a while because I'm not sure if I want the services they offer. They keep calling and calling and calling to confirm my appointment when I've already canceled it. When the day of the appointment I canceled was approaching, they call me and tell me they won't be serving me anymore and that they can charge me $200 for canceling at the last minute when I had already canceled days ago. These ignorant and rude people
Rhona Casas
Very clean place, friendly and accommodating staff esp Rose you rock!!!! Highly recommended!!!!
eileen hechanova
I have heard so many good things about this clinic alongside with its staff especially Rose. We'll be making a visit soon. Congratulations and keep up the good work!
We greatly appreciate this and look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
catherine mutuc
I made the perfect choice in choosing the Canyon Dental Group of Valencia. I was very pleased with the dentures they did for me. I never have to come back for adjustments. The staff are experienced, knowledgeable and very accomodating, especially Rose. Thanks to you Rose. Highly recommendable.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Canyon Dental Group of Valencia
Ryan Maruquez
One of the best dental clinics in Sta. Clarita, California. Friendly staff, modern facilities. They are very skilled and gentle too. Book your appointment now to experience their quality dental services. You will definitely revisit them over time.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
Canyon Dental Group of Valencia
Jane Armi De Borja
Rose is one of your exceptional staff. Very professional and I’m higly satisfied with her great customer service.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Charneil Casas
Clinic has great facilities and clinic staff are really kind and accommodating!!! Thankful to Rose for the great cleaning service, will come back for sure!!❤️
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Wendy Mejia
I recommend this dental office. Great and friendly environment. I wanted to thank rose in particular for going beyond her great and caring service. People like her just makes your day feeling great. Once again thank you!!!
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Ricardo
Great comprehensive dental service! Practically, they got everything covered from the start, which includes initial inquiry, free consultation, insurance coverage assessment & confirmation approval, up to the completion of the dental service, which also include after service follow-ups. Not to mention that all my concerns were promptly addressed by Rose, one of their Supervisors. The best part is, I didn’t financially shell out anything. Overall, I’m delighted and strongly recommend their exemplary service to anyone who needs dental attention…
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Charlotte Leonille Casas 2020
The services and managements is really good the facilities are clean, you can see that they prioritize safety and infection control for their patients, the dental team are outstanding and as well to the dental professional that handled me which is rose, she did cleaning to my teeth and was really a great since she managed me and answered some of my dental curiosities.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Canyon Dental Group of Valencia
Maritza A.
I’ve been coming here for years. I’m really happy with Rose. Thanks Rose for always doing my cleaning. ?
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of the future years to come. We look forward to seeing you again very soon :)
Canyon Dental Group of Valencia
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Charmaine Mutuc
Staff at this dental office are all professionals. They were very patient with me especially Rose who did my dental cleaning. She knew my fear of going to the dentist and she made me feel comfortable and at ease. She was gentle. I did not feel any discomfort at all. Thanks Rose! Kudos fo you and your staff!!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Canyon Dental Group of Valencia
Jermaine Casas
Such a tidy dental clinic with awesome facilities and wonderful people like Ms. Rose. I had a prophylaxis appointment to this clinic and Ms. Rose was the one who handled the procedure. She's very professional and knew what she's doing, even gave me an advise on how to prevent against gingivitis and right food to eat. I will definitely come back.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Katelyne Sappington
I will never go back. I had an appointment and I waited almost 3 hours to be seen. The staff scheduled my appointment to have my teeth removed on 8.9.22 . I showed up for my appointment after fasting all night and I was told I had to have a consultation with the surgeon first after waiting 3 hours to be seen. The staff knew I was a new patient and never scheduled me an appointment for a consultation with the surgeon and did not tell me I had to see him first. I was then told it would be another two hours before my procedure would be done.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Canyon Dental Group of Valencia
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
melissa galarza
Got all 4 of my wisdom teeth pulled and everything went well and was faster than I thought doctor was quick and the receptionist desire and Evelyn were very helpful in responding to the questions I had I will be coming here for more treatment if needed :)
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Reiki Energy Love
So I get very bad anxiety. I told the assistant and dr. They didn’t make me wait to long thank god and got my tooth pulled I’ve been waiting for years to get this done and haven’t had the time something always comes up and I have to wait. But the Dr. And staff our great! I appreciate them all VERY MUCH I WILL BE BACK FOR MORE WORK THANK YOU ALL SO MUCH your all a blessing. Monique M
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Canyon Dental Group of Valencia
Ashley Nguyen Chanco
The orthodontist is doing a good job on my son’s braces and the front desk people always look after him. Rose did a great job cleaning my daughter’s teeth!
Thank you for your nice review about our team, Ashley! We are so happy to hear your son enjoyed his experience with us. Our goal is to always make sure our patients feel safe and comfortable while getting the best dental services possible from us. We look forward to seeing you and your family again very soon!
Canyon Dental Group of Valencia
Lorielei Dipasupil
I can say that Canyon Dental Group is a very friendly and has a professional Dental Care. They are also patient-friendly and professional, especially to Rose who is very accommodating and always taking care of me whenever I have appointments! And they also really have the right hi-tech and innovative approach to dentistry. And just to tell that they are really sterile. Definitely my right clinic for my teeth!
Jenna Rodriguez
I’ve been going here since I was super young and always love my experience. All of my procedures have been done through CD and I have had no problems. Shoutout to all of the staff for continuing to enforce COVID guidelines and making the clients feel safe.
John Doe
Great service, very friendly people as well. Was especially impressed with the amount of friendliness by an employee named Melissa, very professional, and greeted me with kindness.
Carlos Biermoritz
The front desk receptionists melissa and Evelyn were incredibly helpful and did a great job communicating.
Ma. Milanie Maigue
Highly recommended!! I visited the place. Rose did my cleaning and it was perfect, I'm so happy about it! ❤️?
Dhennis De vera
I had a deep cleaning just the other day and it was surprised the way Dr. Jingco handled it with out any pain and also thanks to Rose for the assistance and I will recommend this dental office to my friends and family
Vikki Haley
Make an appointment and wait for 2 hours. Stay with your child and watch what is being done. If you cancel on the same day, expect to be charged $250. Don’t pay before service completed. I could go on and on, but the bottom line for me is don’t take your child, or anyone you care about, to this dental office. And when you call to talk to the office “manager”, Elia, expect her to hang up on you when you tell her how they injured your grandchild.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Canyon Dental Group of Valencia
Xochitl Lajeunesse
I love this dental office specially the dental assistant rose very good customer service , and coco is very friendly
Cheryl Cronk Barnes
I started in April of 2021 with aligners. I needed a refinement and it was requested in November 2021. After many many phone calls it was finally promised to be delivered April 2022. By that time I was moving and I had told them early February that this was the case. I was promised a refund which I never received. I have tried to get them to send the aligners to my out of state address. I am getting no response. After I wrote this review, they asked for my contact information. I sent them what they requested but was never contacted
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time.
Canyon Dental Group of Valencia
Carolina Krasniukiewicz
I should have read the comments before paying them and started treatment almost 5 months ago and I still have no news, however I am paying. I want to unsubscribe and get my money back! Because it's a shame and I feel cheated!
We deeply apologize for the experience you had at our office. We want to help in any way we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will forward your information to our corporate administration team so we can contact you immediately to resolve these issues privately due to HIPAA regulations. We apologize once again and thank you for remaining patient during this time.
Canyon Dental Group of Valencia
Sybil McCarthy Dufour
Ridiculous wait time. Dentist was shaming my son. Tried to push $1600 in additional expenses. Couldn’t promise when the cleaning would happen after an hour in the chair. They overbook and you just wait and wait. Never again.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Amy Kamacho
Very disappointed. Staff are mean and ready to point out a little mistake you made. No compassion, and always make you to spend your money even for stuff that you do not really need. Be aware of the service they're suppose to provide to you, they might charge you for stuff they didn't do.
William James
If you make an appointment for someone, don’t make them wait for over an hour, because like me, I will leave. I felt so disrespected I will never use you or refer anyone to you!
Albair Nasr
Being very rude when you go in your appointment time let you wait for 30 minutes for no reason and when you talk to them they say that’s the way you should stay until I get you an x-ray + try to push you for surf you don’t need and very expensive
Deborah Valencia
Waited over an hour just to be told the orthodontist wasn’t going to show. From the yelp and google reviews, it seems that he does this often.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Canyon Dental Group of Valencia
Triptes Das
I am with Canyon Dental Group in Valencia, CA for almost 15 years. The quality of service of current management is EXTREMELY poor. The behavior of almost all of them are rude. They don't know how to talk with customers. They are inefficient on their work also, e.g. takes months to followup with insurance. They don't deserve to be in the front desk. I never experienced such an ill behaved manager also. The doctors and nurses are pretty good though. If it continues, will start thinking moving out of Canyon Dental at Valencia and seek for a different provider.
Sweet Cooks
The bad thing about this dental is they are letting you wait for an hour to two hours before seeing you! I was so mad because i have my 3 year old kids that’s is not willing to wait for that hour just to see her for 10 minutes! Unacceptable
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Canyon Dental Group of Valencia
Cesar Perez
Great place the Manager there goes above and beyond to get you accommodated.
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Canyon Dental Group of Valencia
Rosalia Zavalza
Please hire a good orthodontist so they can do their job properly. I'm desperate because of the poor quality of work and service we're getting at this office in Valencia. I'm not going to recommend them to anyone. My son has had braces for 3 years now and they're not making any progress with his treatment. He's already been to the 3rd orthodontist who's seen him and they're not making any progress. Please pay more attention to your patients.
Liliana Lemus
Horrible customer service! The office manager Elia Dorado, was requesting the whole payment in front. Where the service was not even done. “Manda Huevo”
Liza Carbe
I waited 40 minutes then got X-rays. Then I was waiting another 15 to get my teeth cleaned so I left! I won’t be back. That’s the second time that happened. Also it seems that I and both members of my family were told that we grind our teeth. We’ve always had excellent dentists and you are the first to tell us that. It sounds like your trying make some money!
Terri Zguro
When you have a appointment at 9am and they are havein you wait and there not busy, over a half hour, no dentist, very disappointed in servive
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Canyon Dental Group of Valencia
Karen Pineda
In the past, I haven’t had the best of luck with dental offices, due to feeling pressured and not having a connection with the dentist. I’ve grown to really love this office because of Dr. Ambreen Andrabi and the rest of the staff. She is awesome and she doesn’t sugar coat anything. She’s honest and genuinely cares about the oral health of her patients. You can just tell. Every time I come in Julio is always going above and beyond in patient care.The girls at the front desk are nice as well as the office manager. My younger self wouldn’t believe that I love going to the dentist now. Thank you guys!
Cerstin Breslin
Our appointment time was at 4:30, my daughter was not called in until 5:30 and was not seen until 6. This is an ongoing problem with wait times exceeding 2.5 hours.
Melody Sawyer
Staff was professional and knowledgeable. The technician took x-rays carefully and the cleaning procedure was thorough and gentle. The Dentist explained my whole dental condition and offered reasonable solutions to resolve all my dental issues. I had a very comprehensive and pleasant visit!
MICHAEL S
First time there all they did was find everything possible wrong without knowing me or my history handed me a $5000 dollar bill and I said I don’t think so see ya later
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Canyon Dental Group of Valencia
irais ginez
my son had the appointment at 4 and we have to wait like 2 hours and they didn’t attend him
We deeply apologize for the experience your son had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Canyon Dental Group of Valencia
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you and your family for all of your future appointments to come, and we look forward to seeing you again very soon :)
Canyon Dental Group of Valencia
Veronica H
Been coming here for a while now, even referred family members in the past but it has never been a good experience. You guys should do better in customer service and keeping the place clean. The yelp page has 2.5 stars, which tells you something.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Canyon Dental Group of Valencia
Cheryl Campbell
Their billing department here is awful, they try to convince you that you need work done when you really do not. They're obviously after your money, beware. The billing is ridiculously high as well.
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Canyon Dental Group of Valencia
William Barnes
The place to begin with is dirty, including the chairs and floor. Customer service is poor and the staff are rude. Long waits even with appointments. Last time I'l be coming here for sure.
We deeply apologize for the experience you had in our office. We want to help in any way that we can. If you could please email us personally at WCDCustomerService@incontactemail.com with your full name and contact information, we will send your information to our corporate management team so that we may get in contact with you immediately to resolve these issues privately with you due to HIPPA regulations. We apologize once again and thank you for remaining patient during this time. Sincerely, West Coast Dental Services
Canyon Dental Group of Valencia
CjL
Terrible experience. Bad service and they do not help their patients. Also, they are not very clean, Horrible environment very dirty and not organized. Something isn't right about this place. Scary
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Canyon Dental Group of Valencia
Jackie Obarr
I needed a crown for one of my molars, the dentist and dental assistant were amazing.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Kelsey Riverol
I’ve always had a great experience here! First time in a while that I actually look forward to going to the dentist!
Thank you for putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of your future appointments to come, and we look forward to seeing you again very soon :)
Canyon Dental Group of Valencia
Janny
I love coming to the Canyon Dental group office. Dr. Andrabi and her team are very thorough on explaining the treatments needed in order to keep my mouth healthy. I have always hated going to the dentist but I finally found an office that is considerate about my dental office phobia. Rose is always gentle when doing my routinely cleaning and always makes sure I am comfortable during the process. I am a loyal customer for life.
Thank you for your review! We understand the dentist office can cause high stress and anxiety for most people, which is why our staff is dedicated to making sure your visit is a calm and comfortable one. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Canyon Dental Group of Valencia
Christine Aldana
This has been an issue for years. My son had an ortho appt last Tuesday. The wait time was over an hour. My husband asked why it was taking so long, there response was we are short staff. We have been there for years and this has always been the answer. If it was that bad they should have called us to reschedule. I also notice that they keep taking on new patients when they can't handle the ones they have. We have since changed general Dr. But ortho is still there because we already paid in full. Once done we will never go there again and we do not recommend this place to anyone. Staffing is a major issue and has been, way before covid ever happened. Some of the ladies in front are so rude and when my husband talked to the manager, asked her how they will fix this on going issue and she sounded very incompetent. She kept fumbling her words and DID NOT give any real answers to the questions. This is beyond any apology. They owe all their patients an answer on how they will fix this, not excuses. VERY Disappointing.
Merouj Babaian
The office is super clean, staff very nice, this is my second time visiting with NO wait time, in general I am very happy.
Omar Jr Diaz
Worst experience with a dentist. Went to check my pain with my wisdom tooth and in the end they ended saying I need to get other work done first. Then later they said my insurance didn’t cover the wisdom tooth removal. I was furious because it did but all they care is to take your money. They don’t want to go with the hassle with your insurance company. I switch dentist the next day and my tooth was remove and it was cover by my insurance. Please don’t go to this place. They will try their best to take advantage of you so you pay something it’s cover. I’ve lived in Santa Clarita for 21 years and this was the worst experienced I’ve had. Scamming people is so bad and these guys don’t care. Find another dentist and stop giving away money to them even though your insurance will cover. They try to loop hole the system and scam patients.
Sergio
The X-ray technician was very professional and knowledgeable of his job. I've basis to state this as I have a long work experience working with healthcare professionals The DDS, while good, appeared to be in a hurry
Brooke Scott
Dr. Andrabi is the best dentist I’ve ever had. She is always so thorough and does everything with such great care. I’ve been going there for 4 years and have felt like I matter and I’m being taken care of always! All of the other staff is so helpful and accommodating.
Liliana West
Office is nice and staff are mostly nice, but the wait is way too long almost every time. They keep trying to talk me into getting braces for my son with every visit, but since in my opinion he has perfect teeth, I got a second opinion from a reputable ortho dentist, and he said my son doesn't need them! Also, every time we come in, my son is seen by a different dentist. That's too bad. I would love for my son to have a dentist he can trust and remember. But with a different dentist every time, that's not possible. There is no relationship! And finally, this last time my husband brought my son in, they had them wait long as usual, and as usual they took the time to have a discussion about braces (which means gobs of $$$ for them), and then they ran out of time to do the teeth cleaning, which is what my son came in for!!! So, my husband had to schedule yet another appointment which us a huge time waste, just because apparently the hygienist didn't want to stay 15 minutes extra to complete the job, in spite of my son showing up on time, the long wait and then wasted time on ortho talk! That's not cool!
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Canyon Dental Group of Valencia
Rafael Carrillo
Front staff very rude. Brought my daughter for a cleaning and had to step outside the office. I was told to sit down and was not allowed to be standing next to her.. This is the last time I come here and bring any of my kids here. @Canyon Dental Group you guys should be on top of this to have friendly employees and not workers who are miserable at work.
Tonya Hendricks
Your office desperately needs to add an additional orthodontia day. It is too difficult for the staff and the patients (particularly during a pandemic) to cram all of your ortho patients into one day. Also, if this is something that you intend to do, you should alert your patients in advance of them signing up to receive ortho services through your clinic. Specifically, what it will mean with their appointment and wait times, given ortho is conducted on one single day per week. Thanks to the staff for making space for me today, but I feel this could all be avoided if you added more ortho days during the week.
Thank you for your review. We are so sorry to hear this was your experience with our office. If you need additional help or have any questions, we urge you to call our office or send us an email at WCDCustomerService@incontactemail.com
Canyon Dental Group of Valencia
Pamela Dagustini
I am not a first impression type of person but I do have to say that if my long term relationship will be as good as my first then no complaints. I am very thankful for the good feeling I got there and the honesty from the dentist. Very thorough.
We are so honored that you have joined our patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Canyon Dental Group of Valencia
G&M
Note: Check out the Yelp reviews on this place also... 8/31/21 See update below 8/26/21 We had a horrible experience here. Be aware that this office is actually a part of a much, much larger CORPORATE CHAIN OF DENTAL OFFICES called West Coast Dental. As such, don't expect the kind of personal service that you will get from a local dental office. My wife vetted a particular dentist and called to make an appointment. The appointments are made through their corporate company office - NOT through the local office (in fact, if you don't watch closely you will not notice that when you visit the Canyon Dental Group website and click on the Book Appointment button the name on the webpage will change to West Coast Dental but the page looks identical to the Canyon Dental Group page). She made the appointment by phone and requested to be seen by the dentist she chose. We filled out the forms in advance and she arrived at the office on time for her appointment. She was taken into the back and put in a dental chair where they proceeded to take xrays. After an hour of waiting in the chair with nobody telling her anything she finally walked to the front reception area and asked why she hadn't seen the dentist yet and mentions his name. They told her that they don't know who that dentist is. She would be seeing another dentist. And, they had not been able to get through to our insurance to get approval for her visit so she wouldn't be getting a cleaning that day. She would have to reschedule and come back! At that point I told the office manager, Kajal Madid, that we were going to find another dental office. She then told me we'd still have to pay for the xrays! I asked her why they took xrays if they hadn't gotten approval from our insurance. She fumbled out a lame excuse about doing it as a 'customer courtesy'. I asked her again for a real explanation (like they made a mistake and should have waited!!) but she wasn't having any of it. She absolutely refused to accept responsibility for their mistake and then refused to talk to me any more. The woman has ZERO customer service skills. I called the corporate customer service department (because clearly the office manager, Kajal Madid, at the local office wasn't going to do anything about it) and gave them a detailed report of the incident. I also told them that we and our insurance company should not be billed for the xrays and that we were going to go to another dental office. I was told the issue would be reviewed and I would receive a call within 4 days. I haven't heard from them yet. So, if you want personalized service, I DO NOT recommend Canyon Dental Group or West Coast Dental. UPDATE 8/31/21: I was told originally by customer service I would receive a callback about the problem in 2-4 days. No one contacted me. I called back today which has been 5 working days. My issue has not been resolved and they told me to wait another 2-4 days to hear from regional manager, Joseph (they said he's very busy). We'll see...
Shauna LeVeque
If you llove waiting long and being treated as if you don't matter then CD is for you.
Sonya Socha
The last three visits, it’s taken on average 2.5 hours to be seen by both the dentist and ortho. In my most recent appointment I was seen as 3rd in line despite arriving 30 minutes early and signing in first. Previous to that, it took 30 minutes to be seen when arriving on time. The real issue that needs to be addressed is multiple appointments being set up during the same time frame. I’m assuming booking more patients = more money. Something needs to change with scheduling. It shouldn’t take me almost 3 hours for a dental or ortho appointment. It’s expected for any business and especially this office to respect people’s time.
rebecca gerard
I don't like the fact that the office or Dentist/Ortho dont EVER speak to the parents about there kids progress.
Olivia Mossman
I had all 4 wisdom teeth removed under general anesthesia. The procedure itself was done competently, quickly and without complications. Check in was respectful and efficient. However, the technician doing triage, who asked my history, allergies, etc., and who also turned out to attend and assist during the procedure, was rude and dismissive in that process and abrupt and unkind during the procedure. The doctor who performed my surgery was all business, but he did a terrific job and I have no complaints. Also, the place seemed well cleaned.
Ed Griffin
I trust Dr. Anrabi and staff. I feel comfortable with them. Rose, and Claudia continue in their positions and this makes a strong and friendly experience for me. Today Maria also helped me with Coco always A+
Thank you very much for such wonderful feedback. We enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you and your family next time! Feel free to call the office anytime with questions. All the best, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Thank you for taking the time to leave us a rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you that make our job wonderful. We look forward to treating you again! Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
mary loria
My first time at this dentist in Valencia va. I found the staff very professional and friendly. I received great care and was advised about every procedure being done.
Antonella bonfiglio
Staff was very rude my daughter had an appointment at 8:30 and I explain to them I need to add been left at a certain time to pick up my other daughter from summer school and they couldn’t give me a time what time she would be done try to reschedule appointment they refused to do so staff was very rude and they didn’t even take her till 930 and they didn’t do no work because they hadn’t started anything so I walked out because I had somewhere to be she should’ve been seen at 8:30 and she should’ve been done by at least 930 I will never use this dentist do not take your children there
Claudia Villa
The service here was great and satisfactory! My son recently went for a cleaning and everything went smoothly and the staff was very friendly and helpful. Will be coming back. Thank you!
Erick Whiteside
This place is extremely unprofessional. I waited over 1.30 hour after scheduled appointment. They will tell you some BS story. There are better places to get work done then here. Go any other place then here.
I'm sorry to hear that you have had some issues with wait times at our office. We understand our patients' time is valuable and we do everything we can to adhere to a strict and timely schedule. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. Regardless, we are making a conscious effort to minimize wait time and let patients know when we're running behind schedule. If you need additional help or have any questions, please call our office or send us an email at WCDCustomerService@incontactemail.com
Canyon Dental Group of Valencia
Tonya Chrislu
The dentist did a very good job of explaining why I need to consistently use my mouth guard. She has a pleasant demeanor and is good at educating her patients. The support staff is also very friendly and helpful.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Heather Weatherman
I had to drive 2 hours to get here because they offered something my county did not. I have decided they will be my dentist from now on because the care I received here was worth the 2 hour drive. They took the time to explain to me things I was not explained before!
Isaac Garcia
The worst. Always going back because they didn't do the wires correctly. Also always waiting at least an hour or more after my scheduled appointment time. I'd give it a zero stats if I could
We deeply apologize for the experience you had in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Canyon Dental Group of Valencia
Crystal Cerrato
I always have a wonderful experience here. The staff is very friendly and make my visits pleasant.
We are so happy to hear this was your experience in our office. Our team thanks you for your kind words! We pride ourselves on our exceptional customer service skills, and we are so happy to hear we were able to achieve that for you. We look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Magdalena Bernabe
A very nice place, professional personnel. I highly recommend this place I like it.
We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments. We look forward to seeing you again soon!
Canyon Dental Group of Valencia
Ximena Pyne
This place doesn’t even deserve a star. Dirty, is a dentist office, clean a little! They don’t clean the floor or chair. The dentist English is so bad, my son barely could understand what she was saying, rude service. They have so many people at the front, they repite the same thing one after another one. I took my son for regular visit, they offer sealing in his teeth, my insurance don’t cover all, the girls was so mean and rude make me feel a bad mother because I didn’t want to do it, she told do me to seal the one that insurance cover, I did that, Guess what, Im getting the bill because my insurance don’t cover, when I called the office they said it happened, well they should know before the treatment. Don’t go there, is no affordable place you could better with another dentist who’s English is good and there’s one or two people at the front and know what they are doing.
Erika Bruno
At first it was a good experience, arrived at my appt time and filled out paperwork. Getting my X-rays was good. It wasn’t until after the Dentist and Dental hygienist checked my teeth when things slowed down. I was left sitting at my chair, no follow up for a good 15+ minutes when I asked the front desk staff if my cleaning would occur shortly and was told that the person that needs to go over my insurance coverage was meeting with another patient...wasn’t sure what this was about as I would think my insurance would of been verified prior to my appt as this is what I was use to. Finally a hygienist shows up and starts the basic cleaning (she tells me that usually they wait until they are told if they can go ahead with the procedure, I’m thinking I have a good PPO and I know that my insurance covers a cleaning every 6 mos.I was there for a good hour and a half when the insurance verifier (she never gave me her name) goes over that my cleaning is covered (not that surprised) and that I will need 4 fillings done. This is news to me as the dentist did not say anything when he was with me.. was also told how much I would need to pay out of pocket... I politely declined and signed that I was aware of what was offered. I was not happy with the service as well as (What I felt) was an up-sale for work that was not needed. Again I have great insurance so the out of pocket was very minimal, however, to not have your Dentist go over any type of procedure prior to getting the info from the Ins Verifier... I’ll go back to seeing a private practice as they treat people better.
Michelle Jones
Both of our twins had a great experience at Canyon Dental. Sedation for extractions were required and I was nervous as they are only 7 years old. The nurses are very kind and everyone is very knowledgeable happy to answer any questions you may have. Highly recommend!
Karen Cruz
I scheduled a simple routine cleaning but left an hour later without said cleaning because the dentist recommended a night guard and peri-gel or something and wanted to check with my insurance before they started so I sat in a chair for 30 min waiting before I walked up and left. They tried to find another reason to bill me or my insurance without performing the standard routine service I went in for. Seems unprofessional to not even suggest that I’d have to wait, patients don’t have all day to wait around to be billed for other things they didn’t show up for. I will be going to another place with more regard for patient’s time. I also over heard the dentist speaking about how much they billed monthly/daily.
We deeply apologize for the experience you had in our office, Karen. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue privately due to HIPPA regulations. Please call our office or email us with your full name and contact information at WCDCustomerService@incontactemail.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Canyon Dental Group of Valencia
Frances Pineau
Front desk was super friendly, and got a root canal done. Super professional and made sure I was ok the whole time
Thank you so much for your kind words, Frances. We really appreciate you taking the time out to share your experience with us. Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Tina Cruz
Great service, very friendly dentists and assistants. I had a bridge done, my dentist took her time to make sure my bite felt normal. Very happy with the result of my procedure!
Thank you for your kind words about our office, Tina! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service for all of your future appointments with us. We can’t wait to see you again soon! :)
Canyon Dental Group of Valencia
We are so honored that you have been a dedicated patient of ours for so many years now! Thank you for continuously putting your trust in our practice. We hope to continue providing only the very best dental services to you for all of the future years to come. We look forward to seeing you again very soon :)
Canyon Dental Group of Valencia
Carolyn Meehan
I recently changed to your office and I'm very happy with your services. Everyone is super nice that works there the wait time is reasonable. The office is super clean and all precautions taken for Covid... My overall experience has been great I really like the oral surgeon Michael Morissette and the General Dentist Dr. Anrabi.
Hi, Carolyn. We are so honored that you have joined our Canyon Dental Group of Valencia patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)
Canyon Dental Group of Valencia
Erika Augilar
Nice clean place nice customerservice from the staff to the doctors ,i went today to extract a tooth it was fast ,i recommend this place.
Thank you for your nice words about our team, Erika! We are so glad that we were able to help extract your tooth in a quick and timely manner. We are so happy to hear you had a great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us!
Canyon Dental Group of Valencia
Gricelda Hernandez
First time coming in to this location! And loved it! Such a friendly staff and all! Definitely give this place a 5 STARS ✨
We are so honored that you have joined our Canyon Dental patient family! Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you had a great first-time experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can’t wait to see you again soon! :)
Canyon Dental Group of Valencia
Jessica Scott
Extremely clean and professional environment plus the staff is super friendly and positive! They’re awesome with kids and they work with you well. They also offer great deals on dental services periodically. My whole family comes here.
Jeanette Notary On Call
This dental office group deserves 5 stars. I was offered an emergency apoinmtment on a Saturday. The dentist was GREAT!!! He performed oral surgery to remove a rotten tooth, and he did a root canal on the adjecent tooth both housed under a 40 year old bridge that had to be cut off firsr. I felt no pain, and the bleeding was minimal. I was very nervous but they were very patient with me. I would recommend this dentist to my family and friends.
Thank you for your review, Jeanette! We understand the dentist office can cause high stress and anxiety for most people, especially in an emergency situation such as this one. This is why our staff is dedicated to making sure your visit is a calm and comfortable one. We deeply appreciate your kind words about our office and team. We’re so happy you put your trust in our practice to take care of all your dental needs, and we hope to see you again very soon!
Canyon Dental Group of Valencia
Crystal White
I have been coming to Canyon Dental in Valencia for a few years now. I’m happy with their level of care. They are thorough and have a lot of staff to help accommodate everyone in the office getting work done. I’ve had 2 crowns and a root canal completed. 4 more crowns to be done. Their pricing is very competitive. They will do in house financing if you can’t get approved through other options. I love my Dentist who always works on me. She is gentle. Explains what she is doing. They are VERY Covid conscious as well. So that’s a great peace of mind when having to get work done during a pandemic ? I would recommend them to anyone!
Hi, Crystal! Thank you for your kind words about our office, and for taking the time to notice the safety precautions and regulations we are following to do our part in keeping our staff and patients safe. Our top priority is to make our patients feel safe and comfortable at all times while under our care. We are so happy to hear you have contiguously great experience with us, and we hope we can continue to provide exceptional service to you for all of your future appointments with us. We can't wait to see you again soon :)
Canyon Dental Group of Valencia
Sue T.chai
Possibly the worst experience I’ve ever had. Customer service is extremely bad. I had an appointment, arrived and checked in, but was told that the Dentist in charged was not in or available. If the dentist wasn’t working, then why schedule a patient? Really wasted my time and energy.
We thank you for your feedback. We deeply apologize for any and all inconveniences you have experienced while in our office. We have passed your review along to our office manager, and we would love to get in contact with you to discuss this issue. Please call our office or email us with your full name and contact information at feedback@westcoastdental.com so that we may further assist you in resolving this issue. We thank you for your patience during this time.
Canyon Dental Group of Valencia
Patti Googin
I liked this dental office. Although, I will need a lot of work done on my teeth still. But as far as the office is , very clean and the doctor and staff very friendly. Can’t wait to get to work on my teeth.
thank you for the 5 star review.
Canyon Dental Group of Valencia
Alyssa Malette
I wish I got the names of the people working on me today! The man that did my X-rays was awesome. So helpful. The woman who cleaned my teeth did an excellent job. She definitely made sure she got everything!! The front office staff was so kind. For my first visit to this office, I am very pleased.
Diane Miller
Office was very efficient, and made my son feel comfortable. Had a few bad experiences at other dental offices before I found this one. Very satisfied.
Giovanni Guitron
Very unorganized and unprofessional office they don’t check your insurance or make sure they have everything they need until the day of and after they see you to just tell you that they were missing an authorization because the office did not do their job and have to end up being seen as a cash patient and having to pay out of your pocket while having insurance for a reason, I am very disappointed with this office.
K Flores
Came for cleaning was told I would have to do a deep cleaning. I declined and the “insurance lady” said my prior dentist office had been “doing it wrong” all the years I was going to them when I requested a normal cleaning. Highly unprofessional to make this comment about another practice. Was told they could polish and scale my teeth as long as it was above the gum line. The hygienist came in and polished my teeth and said I was done. I then told her what I was told by the insurance lady and she said she’d have her come back in. The lady then proceeded to tell me they couldn’t scale my teeth and only polish, despite having told me they could above the gum line. I asked if this would be charged to my insurance as my biannual cleaning even though it was just polishing and she said “probably.” Cancelled my son’s pending appointment on the spot. Definitely a place that tries to upsell- they offered four different treatments to me and acted surprised when I didn’t agree to them on the spot.
ronald cardona
Great staff back and front, very busy office but you will see how they are on top with the cleanliness im impressed with the back staff im glad they do it very well with the covid19
Thank you for your kind words about our office! We greatly appreciate this and look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Robert
Excellent care and a very friendly staff. I highly recommend Cyn Dental Group to everyone
Jose Quezada
I have being going to Canyon Dental in Valencia For dental work , I have not being satisfy with the work Performed, dental work keeps Breaking and I keep going to get it glued and they keep charging me . If they would have done a honest and good job to begin I would have being ok .even dentist here at this place say they don’t have a quality lab products To work for their clients , I have given them cash And they charge my insurance and to top it Off They open me a store credit Account within to get more money without my consent . Don’t go here they are dishonest crooks people.
Thank you for your kind words about our team! We greatly appreciate this and look forward to seeing you again very soon! :)
Canyon Dental Group of Valencia
Juan Carlos Mata
Always great service and my teeth look and feel great after every visit. Keep up the good work.
Casbi Creations
You guys are always behind schedule, Ive waited 45 minutes to be taking care
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Billie Patterson
It was a nightmare. They had to have 3 people take impressio s for my dentures. The first girl did 2 impressions. Then another did and she put so much plaster it poured down my throat. I had to stick my hand in my throat to pull it out. I couldn't breath. The assistant was so rude and acted like she did t do anything wrong. Then the dentist came in and took the i.pressions.Im still upset and traumatized over the treatment. I been waiting for my dentures sinc last october. They told me if I didn't like it go start somewhere else. I don't recommend this place at all.
We hope to renew your experience in the future.
Canyon Dental Group of Valencia
Norma Adams
I love visiting this office. Everyone is sweet and the doctor really cares about your well being. The office was a little hard to find, but it's close the habit, plenty of parking and they offer coffee and water while you wait. I will be back for a check up in 6 months.
Thank you so much for your kind words, Norma. We really appreciate you taking the time out to share your experience with us and we enjoy hearing what makes your visit to our office so pleasant. Our entire team looks forward to seeing you next time. Smiles, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Thanks for the 5 star rating!
Canyon Dental Group of Valencia
Thanks for the 5 star rating!
Canyon Dental Group of Valencia
Kristian Moreno
Horrible! People were just waiting outside not knowing what to do! There is no appropriate section for a line to form and there needs to be more directions that once a person walks out from signing in that another person may go in to sign in!
Ningli Song
terrible experience they treat people like theri sales target not relief their pain. 2 hoirs of waiting even with appointment
Crystal Kacmar
They kept trying to get me to spend more than $6,000 on things I did not need and things my insurance covered. The office manager told me they don't pay attention to what the insurance companies say they will cover. They charge what ever they want even if the patient cannot afford it. They will make you feel horrible about not being able to pay and tell you to not come back and waste their time.
Lamesha Watson
The worst dental office I’ve ever been in. An appointment was scheduled for 9am and I arrived 5 minutes before my appointment. I patiently waited over 1.5 hours, with my toddler and was not seen. I noticed that people who arrived after me, were seen promptly so I decided to leave. I was the only minority patient waiting, so I can’t help but wonder if the excessive wait time was due to my race. Anyway at 10:50 am I received a call from their office stating they are ready to see me; no thanks, I’ll spend my money elsewhere.
Hi, Lamesha. Thank you for bringing this issue to our attention. We deeply apologize for the time you spent waiting in our office. We understand how frustrating it is to have gone out of your way to come to our office and not be seen in time. We also do NOT discriminate against any race, gender, etc. Our company welcomes everyone of all shapes, colors, genders, and so on. If you felt discriminated against in any way, please email us immediately at feedback@westcoastdental.com so that we can speak with you directly.
Canyon Dental Group of Valencia
Wendy Lyons
Brought my granddaughter in for a toothache. She is 9. I was told they would call me back after the x-rays were done. I understand with covid too many people etc. My problem is they told her by herself she had to have a tooth pulled without me there!! She screamed and cried and ran out to me in the waiting area. What were they thinking? She obviously was a child and obviously already had anxiety about being there. We walked out she will get the procedures done at another dentist.
Yesi Sink
It's impossible to find a perfect dental office. I've had several bad experiences in the PAST with over diagnosing and over charging me for services. This office did not strike me as one of those- Thank you!!! The Dental back staff was friendly and reassuring regarding my 5 year old's services. The pedodontist, Dr. S was trustworthy regarding her clinical findings. She went out of her way for my take care of my son's teeth. The treatment coordinator went out of her way to make it all happen in an expeditious and professional manner. I don't think they had my son scheduled for treatment, but they made it happen. Thank you!!
Thank you for taking the time to share your experience, we truly appreciate it. As a thank you we would like to offer you a FREE Electronic Toothbrush for every new patient you refer to our location! Please make sure the patient mentions your name when asked “How did you hear about us? Again, thank you and we look forward to sending you a FREE Electronic toothbrush!
Canyon Dental Group of Valencia
paintosignup
The wait is long due to they booked to many patients at the same time. First visit for X-Ray and want basic cleaning but they refuse to do it but recommended deep cleaning which will cost $420 instead of free for basic cleaning. Wait almost an hour to get X-Ray and another 30 minutes see doctor for examination. When I refuse to do deep cleaning they just do the polishing which took less than 5 minutes for the lousy polishing. This is my Delta Care plan through Kaiser Senior Advantage Plus . If you could change to PPO plan pay a little more but you have more dental group to choose. I will change mine to PPO plan.
Thank you for taking the time to share your thoughts about the office! We apologize that you had the impression we were trying to oversell you. Our doctors do their best to present you with all of the options so you can choose a customized treatment plan that works best for you. I will definitely pass your feedback along and invite you to please contact us directly at feedback@westcoastdental.com to privately address your concerns due to HIPPA regulations. Sincerely, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Dear Kelly, thank you for taking the time to provide your feedback with the Google community. We always love to learn more about experiences and how we can improve. We look forward to seeing you and your family again soon! Sincerely, Canyon Dental Group
Canyon Dental Group of Valencia
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Ron York
Stay away from this place . It’s all about charging medical or any other insurances , They don’t care how you look at the end . And can easily with all insurance to get you there , get you to spend $thousands . I walk into this place with no pain , They wanted to remove 5 teeth and didn’t care that I don’t have any pain on them , and yes I know the condition of them , but it been like that for years . And still no pain or discomfort . I did needed a Tooth filling , which I been told from them I can go to cvs and buy a temporary filling paste . Long story short they going after making money .. not what will work for you , your budget , or that’s priority to you , or very important to treat right now .
shayan akbarnia
Very rude, they ask for money for simple extraction even though the insurance has approved to cover it.
Ballet Photography
They told my 5yo daughter that she needs 5 crowns. Hopefully the insurance company didn’t approve it or they even didn’t send the request there. At another dental office we got the fillings with only one crown. The health of kids is not a business.
Dear Alexa, thank you for taking the time to provide your feedback with the Yelp community. We always love to learn more about experiences and how we can improve. We look forward to seeing you and your family again soon!
Canyon Dental Group of Valencia
Kia Frazier-Hill
I took my kids to get a check up and all of the staff were very nice. They made my children feel very comfortable on their first visit.
Thank you so much for your kind words, Ashley. We really appreciate you taking the time out to share your experience with us. Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Zeyro Aurum
Zero stars. I have made two Saturday appointments this year, one today and one six months ago. On both occasions, the dentist never showed up and as a result my appointments were cancelled. If you can go anywhere else, it's in your interest to do so. If you've been assigned here, like me, you've no other choice. Office staff is polite but disinterested, and if their instructions are not followed to a T or you dare ask how much longer the wait will be they will become dismissive. Be prepared for cancelled appointments, long wait times, and to be sold services and dental procedures that you don't really need. Get a second opinion on any primary opinion that is generated within these walls--their favorite move is: "You need X, Y, and Z TODAY--no, Denti-Cal doesn't cover it so it's two grand."
Parviz Ansari
This is the first time I have been in Canyon Dental Group, staff where very friendly Dr. Anahita kecshani was extremely nice and knowledgeable. Thank you for seeing me on a short notice.
Thank you so much for rating us, Carmen. We really appreciate you taking the time out to share your experience with us. Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Vicki Adams
The worst dental office I have ever experienced. I paid $60 for their office insurance and was taken to a room for X-rays. I was then told that all of their other machines were down and I would have to reschedule for my cleaning. Okay. As I waited for my exam, the Doctor was late arriving and while she examined the patient across the hall from me, they had a loud conversation about politics. I found that very unprofessional and decided to leave. When I requested a copy of my X-rays,I was told that it would cost me $25. Remember that I had just paid the $60 for X-rays, cleaning and exam. I only had X-rays taken. Crooks! And very unprofessional.
We are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com. Sincerely, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Brandon Williams
$59 cleaning is a joke. 2 hours of filling out paperwork and taking xrays followed by a 5 minute exam by the dentist. The hygienist then comes back and recommends a $150 cleaning. You basically pay $59 for a glorified brushing that they refer to as “polishing”. Worst cleaning I’ve ever had.
Claudia Matthews
Great office and staff, minimal wait times, they took care of all of my treatment the same day. Very happy with all the results, definitely sending all my friends and family here.
Thank you so much for rating us, Cece. We really appreciate you taking the time out to share your experience with us. Cheers, West Coast Dental of Valencia
Canyon Dental Group of Valencia
Fabiola Rivas-Mendoza
Best dental office ever!! Staff is wonderful best vibe ever!!! Dr.andrabi address the importance of flossing and brushing to my daughter.. it’s always good to see how the assistant Rose & Ari work well with the dr and front office Claudia and Raquel were awesome, we running a bit late but they were able to accommodate us!!
Dear Fabiola, we are incredibly grateful that you took the time out to leave us this review. Our company values customer satisfaction and service as top priority and we are committed to our patients. It is customers like you that make our job wonderful. We look forward to treating you again!
Canyon Dental Group of Valencia
THE GOOD DEED'Z
Be careful. Dentist left sizable wizdom tooth shard and sewed the tooth back into my mouth cavatie. After 4 days of saltwater and swishing it slips through the threads and clashes agaisnt my mouth making me think I lost another tooth. Currently worried on if they left shrapnel in the other 3 cavaties. Really didnt think I'd have a problem with this as I don't like to complain. But this has to be a safety hazard. Or malpractice of some sort. What if my skin healed over this sharp piece of tooth. Then need a real surgeon to perform surgery again!!!??
William Jefferson
Great experience! Would definitely recommend for your child’s dental needs!
Anthony Cerini
They are a friendly group of people but they are slow as molasses around this office I think it’s due to the fact they only have one actual dentist there to work on the patients. So she jumps from room to room to try to be attentive to all the patients but in doing so she leaves other patents half finished and waiting for her to come back to finish her work. They need to figure out a better system cause as of right now we’ve been here since 9 am it is now 1:08 and counting so I have spent half of an 8 hr work shift here watching the dentist jump back and forth it’s just not not very professional
Julie Knowles
Excellent experience here; Fiorella is personable and funny. Raquel was kind and compassionate. I hate being at a dentist, but these ladies made my visit much more pleasant than I've had in the past. Good place here; the stars are deserved
Thank you for your review Julie. We are happy that you feel calm and relaxed with us. It definitely makes your experience at the dental office more pleasant. Thank you for trusting us with your beautiful teeth! Smiles, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Thank you so much for your kind words, Magdalena. We really appreciate you taking the time out to share your experience with us. Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
William Rodriguez
I live out of town visiting my sister when I started to have pain in my jaw. she wanted to go to Canyon Dental in Valencia. i was afraid of the cost When they explained it was $59 for x-rays, exam & cleaning. I thought it was too good to be true... she stated it was a gum infection ,took care of the problem , gave me a rinse to use & the next day was pain free , I'm going to drive the extra miles to come here from now on. Thank you doctor & staff!
Kimrae Vura
While visiting my niece in Valencia & I broke a tooth . Thinking it will have to be pulled, I panicked, but my niece suggested I use her dentist at canyon dental , she loves them. We went & the doctor told me could fix my tooth without pulling it. The dentist & staff where great. Thanks again for making my time with niece pain free.
Wesley Weldon
Had a tooth emergency and was able to get an appt that same day which i was very please. However, i did wait over 2.5 hours and had to stress that i had to leave soon. Let me mention that i am a new patient and this could be the reason. Ill see how my next appt goes and will give update.
Wesley and thank you for taking the time to bring this issue to our attention. On behalf of the office we would like to apologize for the longer than usual wait time. We know how frustrating it can be to be seen late when you have gone out of your way to make it to our office especially if you're having an emergency. We try our best to ensure that these types of occurrences do not happen regularly, but as is the nature of the business, sometimes we run a little bit behind. Again we apologize for the wait and are working our hardest to minimize excess wait time in the future. Sincerely, Dental Group of Valencia
Canyon Dental Group of Valencia
Morganna Parsons
This is gonna be a kinda long play by play, but I habe never had an experience like this and am absolutely taken aback by how I was treated. I made an appt to be seen for an exposed bone (from an extraction) that has been a painful problem for a month now. Wait time was a little over an hour. Finally get back there, the assistant was a doll. He was very helpful and CAREFUL during xrays and the whole visit. The general dentist comes in, takes a look, and tells me it's a well healed. So, confused, I am asking her why it hurts so bad and why I can feel the bones protruding. She looks again and scraps at my teeth (and the bone) and says it is my jaw bone. I ask why I have had pieces breaking off for the past two weeks and she says "I dunno, I wasn't there". So, I go back to the bone, saying I could feel it at that exact moment. You can tell she is getting frustrated, I am just trying to understand why my mouth is messed up. The assistant goes to show her the xrays but she tells him to grab a mirror. She tells me to hold it and sticks her dental mirror in and is asking me "where is it? Wheres the bone at then?" Then again she says it's my jaw bone and that a surgeon could file it back some and storms out. Enter the surgeon. We go over the same thing. He begins to explain to me what is happening but in a really rude way. "The tooth is removed from a SOOOOCKET, that surrounds this CRRRAAATER." As if I am a child. Then I ask why it's causing such deep pain and explain that the bone isn't healing over. He proceeds to tell me to "let it heal over" (umm.... Its been like this for a month) and automatically goes to exclaim "I'm not giving you narcotics!" As in, that's what I was there for... I go to say "I'm not here for those." And he cuts me off at "I'm not..." By saying it again. No suggestions besides to "just let it heal over". No help with a healing mouth rinse, no antibiotics to keep away infection... He immediately jumps to narcotics... I dunno about you but I certainly don't like someone assuming I'd go and pay a dentist x amount of money just to get drugs. I needed help and this whole experience was horrible. Not to mention the Dr/nurse who was loudly talking about how a patient of hers was "being a di*k". The front desk ladies were nice and helpful. And the assistant was just superb, but I would not suggest going here. Super unprofessional. I am on vacation with my children and was trying to find a helpful treatment to stop experiencing my pain and enjoy our time here. Not waste my time and money with a dentist who treated me like a child and assume I was there for narcotics, and then not provide a treatment plan to follow up with.
Thank you so much for rating us, Ari. We really appreciate you taking the time out to share your experience with us. Cheers, Dental Group of Valencia
Canyon Dental Group of Valencia
gino delorenzo
This office is Sooo AMAZING!!!! If I could I would give them more stars. I have never been to an office where they truly care about you as a person not a number. The front office was so helpful to help me be fit in to their busy schedule. When I first went in I thought these people must be on something to be so nice and helpful. Then I met their office manager Fiorella she was so nice and helpful with explaining my treatment and cost. She even offered me payment plans to help with my out of pocket. I was even able to get my treatment started same day!!!!!! Wow. Thank You Fiorella and Your GREAT team......Oh yeah also I almost forgot thank you Dr. I am so grateful for the pain free dental work.
Thank you so much for providing this wonderful feedback! Our entire team greatly appreciates the kind words and your time in doing this. Providing patients with proper oral-health and beautiful smiles is our mission. Cheers, Dental Group of Valencia
Canyon Dental Group of Valencia
Alma Marquez
Ive been coming here for years, love the customer care & the providers are friendly.
Steven Loria
The dental staff here is good but the billing department is not so good. I went there and was pre approved by my dental insurance to pay a partial amount for dental work. Months later, I started receiving bills from Canyon Dental Group. I went in there to inquire. I was told there was a communication error in the amount that was pre approved. Now I am responsible for a balance. This seems deceptive to me.
Sarina Gene
THIS STAFF IS UNMATCHED. I have been to several dentist and never fealt as comfortable. I have had several tooth issues and also had my wisdom teeth taken out here! BLOWN AWAY EVERY TIME! They are compassionate and respectful. Great attitudes. Very clean. 10/10 this is my forever spot. Dr.robert Is amazing, he explains everything throughly from what he sees to what hes doing. And how to maintain a better smile all around. The front receptionist (esp fieo) are amazing! Smiling, helpful and have sense of humor and humility. Not robot esk people. I left here SMILING for the first time in awhile with my teeth. Thank you so much!
Lindsey Griffith
Switching dentists after the failed to submit referrals for emergency dental work for 6 months. I called both them and the insurnace repeatedly. Besides that the Dr who was assigned to me was very rude, curt and wouldn't even attempt to do anything even though other drs in the office were able to without issue or at least try. I do have specific medical needs but I made sure they would be able to handle them before picking them as my dentist and I just feel conned. I wouldnt have cared if they were unable to help if they reffered me to people who could (which they said they would but never did). So now im in the exact same emergency dental state as i was in october because they didnt do what they said they would. Again if they were just upfront I would have been able to switch to someone else instead of being dragged along. The staff was always nice and cordial and I think if you have simple issues they can handle it but if anything is our of the norm they are unable to help. Would not recommend
Melissa Brimigion
The front desk staff is friendly and helpful. The dentists and RDA's are informative gentle.
Thank you so much for your kind words, Melissa. We really appreciate you taking the time out to share your experience with us. Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Anna Packard
Great staff, very friendly and Dr. Andrabi is wonderful!! She is gental and reassuring and I reccomend her and this place times 10!!
Kaylee Davis
Poor communication. I asked if the procedure was authorized with my insurance, they said yes but they were gonna confirm one more time. Told me the medication might not be covered but payment could be split in two, I told them to let me know right away. Someone comes in to give my son the medication, assuming it was approved i didn’t think anything of it. One minute later a lady from the from comes and says it wasn’t approved and that it’ll be 300$ but I can pay half now. At the end of the treatment when I asked to be billed instead, they tell me if I didn’t want to pay they could of done a different medication instead. THEY DID NOT GIVE ME THIS INFORMATION BEFORE HAND, otherwise I would have immediately gone with the medication my insurance covers. Absolutely uncalled for. Will not be going back.
Thank you so much for rating us, Shaima. We really appreciate you taking the time out to share your experience with us. Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Thank you so much for your rating, Steff. We really appreciate you taking the time out to share your experience with us. Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Thank you so much for your rating, Lilian. We really appreciate you taking the time out to share your experience with us. Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Melissa Roth
Staff was very friendly and helpful. Explained benefits and all procedures. Appointments ran on time and all employees friendly and knowledgeable. Clean modern office. Glad to find quality dental care on the SCV.
Dear Melissa, thank you for taking the time to share your opinion with other community members. We take pride in giving outstanding service to every customer and we're happy to receive your appreciation. We look forward to seeing you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service! Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Rachel Huish
Wait time is absurdly long. My appointment was at 4:00, I wasn’t actually treated until 5. The receptionist actually told me it would be 15-20 minutes to be seen. What is the purpose of appointments? I had xrays, then was told to sit in a regular chair while they clean the room. This place is always running behind on everything. The cleaning was sloppy and rushed. The out of pocket expenses are outrageous. Everyone is running around like they don’t know what they’re doing. I will not be coming back unfortunately. Disorganized from the start, my appointment time was changed twice and I had to call and confirm. My health information should have been in black and white. Very disorganized. Sad to watch.
Dear Rachel, thank you for your feedback. We are sorry to hear that you have had some issues with wait times at our office. We try our best to keep the wait time to a minimum, but sometimes dental emergencies happen and things take longer than anticipated. We are making an effort to minimize wait time and let patients know when we're running behind schedule. Sincerely, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Kristen W.
The girl at the front desk was extremely kind! My daughter has high functioning autism and was extremely nervous. She made her feel excited to have her appointment and promised her a goodie bag if she did well. I wish I knew her name. I can’t thank her enough for making her experience a great one. So thank you!
Dear Kristen, thanks for taking the time to share your opinion with other community members. We take pride in giving outstanding service to every customer and we're happy to receive your appreciation. We look forward to seeing you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service! Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Thank you so much for your kind words, Md Noor. We really appreciate you taking the time out to share your experience with us. Cheers, Canyon Dental Group of Valencia
Canyon Dental Group of Valencia
Samantha Z
After years of them calling and leaving messages that I never returned I answered one of their calls and asked them to stop calling because I’m not returning to their office. So, apparently telling them to no longer call you means they can change to mailing you “reminders”. PSA if I or my children haven’t been to your office in YEARS that probably means we found somewhere else to go that doesn’t over schedule appointments to make wait times astronomical AND then add extras to your procedures and tell you that insurance doesn’t pay for what you “need”. In reality insurance does cover majority of what was needed but that didn’t help your end of year bonus check.
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our patients. We hope you will give us another opportunity.
Canyon Dental Group of Valencia
Jim Walsh
Ive had only good experiences here at Canyon Dental. They are sincere about dental care. The staff here is great and they worked with my insurance to get my full benefits.
Hi Jim, thanks for your review. We like to put the "care" back into dentistry and take the "sell" out of it. We are glad you and others here have recognized that.
Canyon Dental Group of Valencia
Michele Bernabe
Horrific. Took my 2 sons today for first appointment, I was scheduled for my first an appointment tomorrow. It took OVER 1 1/2 hours for them to take even 1 of the boys to the back, and then after the xrays was ANOTHER 20 minutes for “dr” to come in and any cleaning to start. Then the cleaning for both kids was not remotely comprehensive and far beyond subpar to say the least ( falling well below the standard of care) and only lasting a couple of minutes. This place is assembly line medicine at its absolute worst. Now I still have to take boys to a dental office that will actually clean their teeth and do the work rather than just run them through the system like a heard of cattle waiting for HOURS just to collect the insurance payment ( and it’s PPO in’s. nonetheless ). Needless to say I cancelled my appointment and will NEVER allow anyone in my family immediate or extended go there. They deserve negative stars. I thought they would be like the Canyon Dental in Corona off Compton Ave. where we were for the last 5 years, so when we moved we went here, however... they are a disgrace and not remotely close to the quality we are used to and truly fall below the standard of care in all areas configuring the dds requirements. Never again ! Go anywhere else...
Dear Michelle, we’re sorry to hear you and your sons did not have a great experience. Thank you for letting us know about the poor service your sons received. We will handle that issue on our end. It is our priority to ensure every patient leaves with a smile.
Canyon Dental Group of Valencia
Rod Parker
I was in a lot of pain with multiple teeth problems. I was seen the same day and was treated excellent. I would recommended to anyone.
Dear Rod, thank you so much for the kind words, it was a pleasure meeting you and treating your pain. You are an amazing patient, thank you for making our job easy.
Canyon Dental Group of Valencia
Hi Christine, thank you for taking the time to rate your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city! See you soon.
Canyon Dental Group of Valencia
Hi Laura, thank you very much for leaving us a review on Google! It is greatly appreciated!
Canyon Dental Group of Valencia
Martha sanchez
Very friendly I love that I did not feel no pain and the dentist she was so nice Thank you very much
Hi Martha, we are incredibly grateful that you took the time to leave us this review and that you had no pain. We look forward to seeing you again soon!
Canyon Dental Group of Valencia
Hi Jacob, we are sorry to see that you did not have a good experience due to your rating. Our company values customer satisfaction and service as top priority and we are committed to our patients. We would love to get further detail on how we can better your experience with us, please email to feedback@westcoastdental.com.
Canyon Dental Group of Valencia
Serina Caldero
This place was lit yo they got me in and out fast. Great customer service.
Hi Serina, thank you very much for taking the time to share your experience, and for choosing us as your dental office. Your review will help others when searching for a dentist in the city.
Canyon Dental Group of Valencia
Michele Calderon
Such great service. Dr. Robert and Lita took great care of me and were very patient with me. They made sure I was comfortable the whole time and made sure I was pain free during the procedure. The office manager explained everything to me and kept checking on me to make sure I was ok. Thank you Canyon Dental making me feel better. I highly recommend this office.
I did it
They dont treat low income patients. They just give them a crazy bill estimate they cant pay for so they leave. Dentical- they don't provide any services if you don't get all their recommendations. Low income people beware this place. Waste of time. I also went to ucla and they told me that I didn't need the procedures they recommended me cause I'm not in pain.
Liliana Martinez
Sadly this place is unprofessional. Everyone looks and acts like they hate their job. Doctors don’t even introduce themselves to the patient nor parents. Some reception girls are rude, overall bad service
Mike Lansing
Fine for cleaning but don’t get work done. They just quote out extra work that is unneeded. Have had other dentists in the area review and always say the extent of the work needed is far less.
Danielle Tellez
Don't waste your time! (Literally!) I had an appointment there this morning at 10am for a light cleaning for my son and I. We were new patients so I expected the paperwork and a little bit of a wait time... no problem! However, at 11:40 on the dot, an hour and 40 mins after my appointment time, they tell me to come back later for my cleaning because it will be a long time! I told her I already wasted enough time here, there is NO WAY I'm coming back when my appointment was at 10. What's the point of making appointments if you're just going to turn away your patients after you've kept them waiting for an hour and 40 minutes???? The only positive was that the x-ray tech and front desk staff were nice.
Deanna Jones-Himala
The only problem I had it the wait time I had an appointment at 2pm and was called on until 3pm
KATHERINE SYMONE MORALES
I came here to see if they could get my daughter to let them see her teeth and i am happy to announce that she let them take X-ray and cleaning which i am a happy mama about and i also came for myself since the dentist i went to their office could not separate me from my mom and it was upsetting but it’s ok i have a new dentist that i am happy about and will come here for now on
Latisha Nicole
This place is terrible! RUN! They're shady like so many other reviewers stated. They WILL lie just to take your money. They will make appt that they don't keep. They're completely unprofessional at the front desk as well as in the back. They're so shady that I signed a contract with them based purely on lies and they're allowing me to break the contract so that they don't get sued! The large lady in the finance dept is horrible! Zero customer service and is even snappy with the doctors and staff! Oh, and unless you want your appt time to take 4 HOURS from start to finish...STAY AWAY!!!
Nancy Jillson
The doctors and staff are amazing- very nice and helpful with all my questions.
Gale Gleim
Appt. 3 pm......I left at 4:30 pm. They never called me in. Waiting room chairs were filthy. The only good thing was the sweet lady at the counter.
Stephen M
The reviews on here are pretty accurate, from the unprofessional front desk staff acting like their having a party at home, unorganized and not that pleasant at all. The first thing they ask is do you have insurance, you could be dying in front of them and they wouldn't notice. This whole practice is one hot mess... I'm so mad from waiting and wasting my time, I'm on the verge of walking out. Whatever happened to professional businesses? Even the patients in the waiting room are unruly, mind you these are adults...the countdown is on till I walk out.. never even been seen...first bad impression, certainly my last visit.
Sol Fig
This place sucks- waiting time is long- Customer Service is terrible in person or over the phone. I once sat in the waiting area to be next and they had the nerve to call my cell and cancel my appointment.
Ryan Rodrigues
It sucke, when i went to the office they left me in their for an hour of waiting dont go their please
carolyne shapiro
So far everyone sounds pretty cool - I hope it will continue on that way for me with the ins I have and the work I need to have done - it is a nightmare trying to find a good dentist- periodontist and oral surgeon for under 4k!!!! I do not like going to the dentist ever but - i have to to save my teeth!!! Oy - let us pray please!!! I surely need it!!! I will write a review after I go but am happy to have found these people for sure and I found through 1-800- DENTIST who are to me - the best!!!!! IF the dentist does not meet you standards call 800-DENTIST and they will look into and take them off in a hot minute as they have a good rep to hold onto. So - I am optimistic!!! :)
Blurryerface
I like them because to my experience with the waiting time was not too bad. After been there the second time with my 3 kids I was told my 6 year old needed 7 baby root canals... I was in shock. they said some of her fillings fell off but I was still able to see them. They said my 15 year old had an issue with his gums and needed medication but when I asked for the prescription they would not give me it, they said I had to buy it from them and I would have to pay $150 dollars. Almost same story with my third child. Needles to say I didn't buy any medication. I went and got a second opinion. I did not mention anything to the new doctor, I needed to know what he had to say and it turns out my 6 year old doesn't need any root canals and he had no problem giving me a prescription for my son. The feeling of feeling taken advantage of is horrible :(
lps Becker.cupcakes. tv
I like the staff, they are friendly and professional. I gave it 4 stars because they made me wait for over an hour.
Cameron Sikich
Unfortunately I was here on kids day (children give me anxiety) which is Monday but Dr A was very sweet and knowledgeable and was able to start the process of fixing my teeth (many issues bc I have avoided the dentist for like 5 years). The biggest issue I had was the price I am going to have to pay which was 2,400 with insurance for a deep cleaning a couple fillings and an extraction. The pricing is probably near the same everywhere but I just do not understand how average or low income people are supposed to afford dental care these days.
Erika Campa
First visit seemed good, today not so much, but the procedure was painful, I've never had my teeth, gums & what not hit with the tools so much.
Mick Robie
Absolutely the worst! My wife had an appointment at 4pm and after waiting two and a half hours for a cleaning they said she had to wait another 30 minutes before they could see her. They said the wait was longer because she was a new patient. Absolute bullshit!!! Don't ever set foot in this place if you value your time because they certainly don't. Never again will we go there.
robert gamez
Great office staff I have experienced a professional dentist and love the care I have received.
Christian Ordonez
If you don't have a life or maybe you just have nothing else to do in your life this is the place to be 3 to 4 hour waiting times . Work is questionable It seems that every time I go here Service it's going down the hill time to look for a new dentist
Citroen guy 87
First time here I take my son to have his teeth cleaned. I make an appointment for 330 I get there at 315 to fill out paperwork and finish at 335. At 430 we haven't seen anyone and are told there's just one more person the dentist is with before us! If I had an appointment at 330 why am I waiting an hour to be seen? What's the point of an appointment? We left and won't be back.
Kim Putnam
I have been going to Canyon Dental Group for about 10 years and it has always been a good experience for me. The staff has always been very kind and professional and have always explained in detail any procedures that you may have to have done. I like the flexible hours when you have to work 8 to 10 hours a day. The office is always very clean with state-of-the-art equipment. I would recommend this dental office to everyone.
Julian Flores
Waiting time took almost 2 hours to get a treatment. Regan doesn't give you a opportunity to get credit or a monthly payment plan. She ask for money for the treatment and doesnt go thru your insurance. This place is shady and don't waste your time or money.
John McAlpine
The people are extremely friendly. The wait time was very reasonable. Under 10 minutes. The dentist took my financial situation into consideration and offered alternatives that fit my budget and timing. I had two root canals done. One was a re do from another dental office that missed one of the roots. The other was a normal root canal. Both of the teeth had previous Crowns and she was able to save both of them. Both turned out excellent and that's really the most important part of this review.
Caitlyn Devine
Wonderful clinic, with great staff, doctors, and dental assistants. Everything was effortless and clear. Had nearly no wait time, with the exception of filling out forms. Would recommend this office to anyone!
Lorie Zubrycky
For me they are wonderful they habe taken great care of me. Very short wait time and they really make me feel like they care I have already referred them to several family members and friends
Jonathan Potter
I hadn't been to a dentist in over a decade and Canyon was the primary care location my insurance set - I have been really pleased. I was able to get in and see them very quickly, they took good care of me, have fixed all my neglected teeth with great results. I feel better, I look better, and I am happy.
Steve Windsor
Horrible there is a reason they have a 1 star review and people say its bad service. Take forever, they have 'specialists' come in for 'simple' procedures racking up a giant bill. Not only that, they made a mistake on their end, said they would waver a certain bill, never held up to it and sent it to collection after never sending us a bill.
Pablo
HORRIBLE service, ALWAYS over booked, wait takes forever. NO bed side manner, the first visit was marginal at best. The orthodontist told us that our daughter was "To difficult" and that he cant work on her any more, mid treatment and left. so we left. they are horrible with kids. Strongly suggest you go somewhere else...
Contact
28237 Newhall Ranch Rd
Valencia, California 91355
661-257-4242
Hours
Mon - 9:00am – 6:00pm
Tue - 9:00am – 6:00pm
Wed - 9:00am – 6:00pm
Thur - 9:00am – 6:00pm
Fri - 9:00am – 6:00pm
Sat - 8:00am – 4:00pm
Been here since my dad brought me in as a kid thinking it would be a cheap steal for braces. Came out with permanent damage to my upper teeth from extensive tension and pressure made by doctors during my braces treatment. I would be left in the dentist chair for hours waiting for someone to assist me while hearing the doctors laughing and stuffing their faces just feet away from the working space. AND after my treatment was finished I had moved dental and ortho offices just to get my teeth checked and was told I had to receive braces YET AGAIN because Canyon dental group can not do anything right. I gave them another chance thinking it’s been 6 years since that traumatic experience and that they could be better. NOO. They are just as awful. I came in to get rid of a permanent retainer that had fallen/ broke loose from 4 teeth to where the permanent retainer was just stuck on 2 teeth. I was told they would not be able to remove it without making me get a new retainer (for $999) to avoid shifting although my teeth are currently vulnerable to shifting either way since it is only stuck on 2 Teeth. I then asked for them to just glue the loose pieces back on and they refused without giving an actual reason as to why. This business has always had shady behavior and seems to be incredibly unethical in the way they handle business/practice and care for their clients or patients. I would honestly give them a NEGATIVE star review as they continue to be money hungry and inhumane vultures after many years. GO ANY WHERE ELSE you won’t regret it.